Your guide to better health
Grow healthy. Live well.
FREDERICK COUNTY PUBLIC SCHOOLS 2012/2013 BENEFITS
Where do I go for health tools
How can I get and stay healthy?
What cool tools are available?
What if I get sick or injured?
1 GROW HEALTHY. LIVE WELL.
You might be surprised at how much your health plan can do for you. Not
just when you’re sick, but every day of the year.
Day in. Day out. Year in. Year out. You can make the most of your health plan anytime. Your health plan
– and all the health-related programs, tools and resources that go with it – is designed for your well being.
To see what we mean, take a closer look at our programs that give you access to services you’ll want to use:
myNurseLine SM 24/7 . . . . . . . .p. 2
private website. . . . . . . . . . . .p. 2
personal health support . . . . . . .p. 3
wellness programs . . . . . . . . . .p. 4
discounts for healthier you. . . . . .p. 4
mobile apps . . . . . . . . . . . . .p. 5
This guide does not represent all of the programs and services that come with your UnitedHealthcare
health plan. It offers you a glimpse at some of the key features and services that we offer to our
members. For more details about the programs mentioned in this guide and to learn about other
programs, please visit myuhc.com ® .
Where do I go for health tools and resources?
myNurseLine SM 24/7
When you have a health concern, it can be difficult and time-consuming to find the information
you need. myNurseLine can help you make smart health care decisions with immediate telephone
and online access to experienced registered nurses - at no additional cost to you.
Your health advocate
One toll-free number connects you with a registered nurse who will take the time to understand
what is going on with your health and provide personalized information that is right for you.
Experience you can rely on
myNurseLine nurses have an average of 15 years clinical nursing experience.
Your one-stop source
Whether you have a baby with a 102 o temperature at midnight or need help managing your
diabetes, myNurseLine is the one source to give you the answers you need.
To talk with a myNurseLine nurse, call 1-800-846-4678 or visit myuhc.com ® .
Visit our member private website at myuhc.com and register to get the most out of your benefits.
See your benefits
Track your claims and expenses
Organize your health information and more
Good to know:
How to find mental
health and substance
Through United Behavioral
Health, you will have
access to more than 57,000
practitioners for personal,
You also can visit
for information on mental
health and substance abuse
services. This site also links
to the United Behavioral
Health Preventive Health
Program for exclusive
resources and information on
major depression disorders,
alcohol abuse and attention
deficit hyperactivity disorder.
Experienced specialists are
available who can talk with
you about your situation any
time, day or night - just call
GROW HEALTHY. LIVE WELL. 2
3 GROW HEALTHY. LIVE WELL.
How can I get and stay healthy?
When it comes to good health, we have programs to help you live healthier.
Personal health support
If you’re dealing with complex health care
needs or living with a chronic condition, such
as diabetes or hypertension, it can be difficult
to sort through all the available information to
make informed decisions.
Personal Health Support can provide you with
access to specialized nurses, as well as other
resources that can help you better manage
your health care needs and improve your
quality of life.
Your eligibility for this program is determined by
UnitedHealthcare when you experience certain
health events that require medical attention, or if
the results of your health assessment reveal that
you might need assistance. If you are eligible
for the program, a Personal Health Support
Nurse assigned to you will contact you by
phone. A Personal Health Support Nurse
will explain the program details to you and
help you enroll in the program.
A Personal Health Support Nurse will:
Provide you with one-on-one health care
information, guidance and support.
Help coordinate your care with
physicians and health care professionals.
Support you in understanding and
following your doctor’s treatment plan.
Treatment Decision Support
If you are considering treatment decisions for a
specific condition, Treatment Decision Support
(TDS) is available to help you make informed
decisions. TDS can help you:
Select the treatment option that best
meets your needs.
Choose a physician and hospital for your
Prepare you for your upcoming
treatment and for a successful recovery.
You can call the nurse at 1-888-866-8295 to
talk about treatments for these conditions:
Heart disease (angina)
Musculoskeletal (back pain, hip
replacement, knee replacement)
Men’s health (benign prostate disease,
Women’s health (breast cancer,
dysfunctional uterine bleeding,
Where do I go for wellness programs and tools?
When it comes to living well, we can help you stay healthy or get healthy. These services are part
of your benefits available to you at no additional cost.
Available on myuhc.com, this is a
comprehensive, confidential online health
questionnaire. It analyzes lifestyle behavior and
identifies individual health risks. Participants
receive a personalized health report, along with
preventive steps and recommendations.
Online Health Coach Programs
Based on data from the online Health
Assessment, the Online Health Coach creates
a personalized health improvement plan
that encourages behaviors that can lead to a
healthier lifestyle. Complete with tracking
tools and quizzes, the program offers online
courses on exercise, nutrition, weight
management, smoking cessation, heart
health and more – all on myuhc.com.
UnitedHealthcare has a new way we
want to communicate with you.
The messages are called HealtheNotes
(pronounced “healthy notes”), and we designed
them to provide you with personalized care
opportunities to improve your health.
Enjoy discounts that could add up to big savings
One of the best things about a HealtheNote
is you don’t have to do a thing to receive one.
We’ll send them to you automatically when
we have a message or recommendation we
think would benefit you. For example, if you
are a diabetic and our evidence-based medicine
guidelines suggest lab tests twice a year, we
may send you a HealtheNote message in the
mail to remind you to schedule your tests.
Healthy Pregnancy Program
Provided at no additional premium cost, this
program includes services to help you during a
special time in your life.
24-hour toll-free access to experienced
Identification of your risks and
Pregnancy and childbirth education
materials and resources
Access to Online Healthy Pregnancy
Complimentary gifts and money-saving
To learn more, call 1-800-411-7984 or visit
Enjoy a healthy lifestyle for less, with our discounted products and services, including fitness
club memberships, weight loss programs, teeth whitening and more. Access our health discount
program* online at myuhc.com ® .
*The health discount program is not insurance.
provides affordable, quality
vision care, nationwide.
Through our national
provider network, you will
receive a comprehensive
vision examination, as well
as eyeglasses (lenses and
frames), or contact lenses
in lieu of eyeglasses. For
more information, call
1-800-638-3120 or visit
GROW HEALTHY. LIVE WELL. 4
5 GROW HEALTHY. LIVE WELL.
What cool tools could help me make the most of my
UnitedHealthcare strives to make it easy to get help, wherever our members are. Our mobile
Health care coverage and doctor searches at your fingertips.
Health4Me — Find doctors, view your ID and check recent claims.
DocGPS ® — Find a doctor or hospital wherever you are.
OptumizeMe — Engage in healthy activities and invite others to participate.
UnitedHealth Premium ® designation program
Many of our doctors and facilities are recognized for providing quality and cost-efficient care.
H One star: Doctor meets national standards for quality care.
HH Two stars: Doctor meets quality care and local benchmarks for cost-efficient use of health
To find a designated Premium doctor in your area, just look for the stars on myuhc.com.
Learn more at www.mychoicenotchance.com.
What if I get sick or injured?
Where you go for your care matters. You get the best care when you see your regular health care provider. They know you
and your medical history. For most medical problems, you should try to go to your regular health care provider first. But if
your doctor is not available, you can consider urgent care clinics, convenience care clinics and hospital emergency rooms. Take
a look below at the chart that could help you in choosing the right place for care for your situation.
Care center Why would I use this care center
Doctor’s Office You need routine care or treatment for
a current health issue. Your primary
doctor knows you and your health
history, can access your medical
records, provide preventive and routine
care, manage your medications and
refer you to a specialist, if necessary.
You can’t get to your doctor’s office,
but your condition is not urgent or an
emergency. Convenience care clinics
are typically located in many retail
stores offering services for minor
health conditions.*** Staffed by nurse
practitioners and physician assistants.
You may need care quickly, but it is
not an emergency, and your primary
physician may not be available. Urgent
care centers offer treatment for nonlife
threatening injuries or illnesses.
Staffed by qualified physicians.
You need immediate treatment of
a very serious or critical condition.
The ER is for the treatment of
life-threatening or very serious
conditions that require immediate
medical attention. Do not ignore an
emergency. If a situation seems life
threatening, take action. Call 911
or your local emergency number
*This is a sample list of services and may not be all-inclusive.
What type of care would they
Manage your general health
(e.g.: strep throat)
Minor skin conditions
(e.g.: poison ivy)
Minor broken bones (e.g.: finger)
Large open wounds
Sudden change in vision
Sudden weakness or trouble talking
Severe head injury
Major broken bones
What are the cost** and time considerations?**
Often requires a copayment and/or
Normally requires an appointment
Little wait time with scheduled
Often requires a copayment and/or
coinsurance similar to office visit
Walk in patients welcome with no
appointments necessary, but wait
times can vary
Often a less costly alternative to the
Walk in patients welcome, but
waiting periods may be longer as
patients with more urgent needs will
be treated first
Often requires a much higher
copayment and/or coinsurance
Open 24/7, but waiting periods may
be longer because patients with
life-threatening emergencies will be
** Costs and time information represents averages only and is not tied to a specific condition or treatment. Your out-of-pocket costs will vary based on plan design.
*** Convenience Care Clinics may not be available in all locations.
Questions: Speak with a registered nurse at anytime by calling 1-800-846-4678.
GROW HEALTHY. LIVE WELL. 6
Key contact information
Customer Care . . . . . . . . . . . . . . . . . 1-877-702-5116
myNurseLine . . . . . . . . . . . . . . . . . . 1-800-846-4678
Vision Benefits . . . . . . . . . . . . . . . . . 1-800-638-3120
Mental Health Benefits . . . . . . . . . . . . . 1-877-702-5116
Treatment Decision Support . . . . . . . . . 1-888-866-8295
Healthy Pregnancy . . . . . . . . . . . . . . 1-800-411-7984
Member website . . . . . . . . . . . . . . . . .www.myuhc.com
United Behavioral Health . . . . . . www.liveandworkwell.com
Healthy Pregnancy . . . . . . . . www.healthypregnancy.com
Vision Benefits . . . . . . . . . . . . . . www.myuhcvision.com
Mobile apps: Health4Me | DocGPS ® | OptumizeMe
Administrative services provided by United HealthCare Services, Inc. or their affiliates. For
informational purposes only. UnitedHealthcare does not diagnose problems or recommend
specific treatment. The information provided in this document is not a substitute for your
physician’s care. Services and medical technologies referenced herein may not be covered
under your plan or be available in all states or for all groups.
2/12 FCPS © 2012 UnitedHealthCare Services, Inc.