Your guide to better health - Frederick County Public Schools

Your guide to better health - Frederick County Public Schools

Your guide to better health

Grow healthy. Live well.


Look Inside

Where do I go for health tools

and resources?

How can I get and stay healthy?

What cool tools are available?

What if I get sick or injured?



You might be surprised at how much your health plan can do for you. Not

just when you’re sick, but every day of the year.

Day in. Day out. Year in. Year out. You can make the most of your health plan anytime. Your health plan

– and all the health-related programs, tools and resources that go with it – is designed for your well being.

To see what we mean, take a closer look at our programs that give you access to services you’ll want to use:

myNurseLine SM 24/7 . . . . . . . .p. 2

private website. . . . . . . . . . . .p. 2

personal health support . . . . . . .p. 3

wellness programs . . . . . . . . . .p. 4

discounts for healthier you. . . . . .p. 4

mobile apps . . . . . . . . . . . . .p. 5

This guide does not represent all of the programs and services that come with your UnitedHealthcare

health plan. It offers you a glimpse at some of the key features and services that we offer to our

members. For more details about the programs mentioned in this guide and to learn about other

programs, please visit ® .

Where do I go for health tools and resources?

myNurseLine SM 24/7

When you have a health concern, it can be difficult and time-consuming to find the information

you need. myNurseLine can help you make smart health care decisions with immediate telephone

and online access to experienced registered nurses - at no additional cost to you.

Your health advocate

One toll-free number connects you with a registered nurse who will take the time to understand

what is going on with your health and provide personalized information that is right for you.

Experience you can rely on

myNurseLine nurses have an average of 15 years clinical nursing experience.

Your one-stop source

Whether you have a baby with a 102 o temperature at midnight or need help managing your

diabetes, myNurseLine is the one source to give you the answers you need.

To talk with a myNurseLine nurse, call 1-800-846-4678 or visit ® . ®

Visit our member private website at and register to get the most out of your benefits.

See your benefits

Track your claims and expenses

Organize your health information and more

Good to know:

How to find mental

health and substance

abuse services

Through United Behavioral

Health, you will have

access to more than 57,000

practitioners for personal,

confidential counseling.

You also can visit

for information on mental

health and substance abuse

services. This site also links

to the United Behavioral

Health Preventive Health

Program for exclusive

resources and information on

major depression disorders,

alcohol abuse and attention

deficit hyperactivity disorder.

Experienced specialists are

available who can talk with

you about your situation any

time, day or night - just call




How can I get and stay healthy?

When it comes to good health, we have programs to help you live healthier.

Personal health support

If you’re dealing with complex health care

needs or living with a chronic condition, such

as diabetes or hypertension, it can be difficult

to sort through all the available information to

make informed decisions.

Personal Health Support can provide you with

access to specialized nurses, as well as other

resources that can help you better manage

your health care needs and improve your

quality of life.

Your eligibility for this program is determined by

UnitedHealthcare when you experience certain

health events that require medical attention, or if

the results of your health assessment reveal that

you might need assistance. If you are eligible

for the program, a Personal Health Support

Nurse assigned to you will contact you by

phone. A Personal Health Support Nurse

will explain the program details to you and

help you enroll in the program.

A Personal Health Support Nurse will:

Provide you with one-on-one health care

information, guidance and support.

Help coordinate your care with

physicians and health care professionals.

Support you in understanding and

following your doctor’s treatment plan.

Treatment Decision Support

If you are considering treatment decisions for a

specific condition, Treatment Decision Support

(TDS) is available to help you make informed

decisions. TDS can help you:

Select the treatment option that best

meets your needs.

Choose a physician and hospital for your


Prepare you for your upcoming

treatment and for a successful recovery.

You can call the nurse at 1-888-866-8295 to

talk about treatments for these conditions:

Heart disease (angina)

Musculoskeletal (back pain, hip

replacement, knee replacement)

Men’s health (benign prostate disease,

prostate cancer)

Women’s health (breast cancer,

dysfunctional uterine bleeding,

endometriosis, fibroids)

Where do I go for wellness programs and tools?

When it comes to living well, we can help you stay healthy or get healthy. These services are part

of your benefits available to you at no additional cost.

Health Assessment

Available on, this is a

comprehensive, confidential online health

questionnaire. It analyzes lifestyle behavior and

identifies individual health risks. Participants

receive a personalized health report, along with

preventive steps and recommendations.

Online Health Coach Programs

Based on data from the online Health

Assessment, the Online Health Coach creates

a personalized health improvement plan

that encourages behaviors that can lead to a

healthier lifestyle. Complete with tracking

tools and quizzes, the program offers online

courses on exercise, nutrition, weight

management, smoking cessation, heart

health and more – all on


UnitedHealthcare has a new way we

want to communicate with you.

The messages are called HealtheNotes

(pronounced “healthy notes”), and we designed

them to provide you with personalized care

opportunities to improve your health.

Enjoy discounts that could add up to big savings

One of the best things about a HealtheNote

is you don’t have to do a thing to receive one.

We’ll send them to you automatically when

we have a message or recommendation we

think would benefit you. For example, if you

are a diabetic and our evidence-based medicine

guidelines suggest lab tests twice a year, we

may send you a HealtheNote message in the

mail to remind you to schedule your tests.

Healthy Pregnancy Program

Provided at no additional premium cost, this

program includes services to help you during a

special time in your life.

24-hour toll-free access to experienced


Identification of your risks and

individual needs

Pregnancy and childbirth education

materials and resources

Access to Online Healthy Pregnancy

Owner’s Manual

Complimentary gifts and money-saving


To learn more, call 1-800-411-7984 or visit

Enjoy a healthy lifestyle for less, with our discounted products and services, including fitness

club memberships, weight loss programs, teeth whitening and more. Access our health discount

program* online at ® .

*The health discount program is not insurance.

Vision Benefits

UnitedHealthcare Vision

provides affordable, quality

vision care, nationwide.

Through our national

provider network, you will

receive a comprehensive

vision examination, as well

as eyeglasses (lenses and

frames), or contact lenses

in lieu of eyeglasses. For

more information, call

1-800-638-3120 or visit



What cool tools could help me make the most of my

health plan?

UnitedHealthcare strives to make it easy to get help, wherever our members are. Our mobile

applications include:

Health care coverage and doctor searches at your fingertips.

Health4Me — Find doctors, view your ID and check recent claims.

DocGPS ® — Find a doctor or hospital wherever you are.

OptumizeMe — Engage in healthy activities and invite others to participate.

UnitedHealth Premium ® designation program

Many of our doctors and facilities are recognized for providing quality and cost-efficient care.

H One star: Doctor meets national standards for quality care.

HH Two stars: Doctor meets quality care and local benchmarks for cost-efficient use of health

care resources.

To find a designated Premium doctor in your area, just look for the stars on

Learn more at

What if I get sick or injured?

Where you go for your care matters. You get the best care when you see your regular health care provider. They know you

and your medical history. For most medical problems, you should try to go to your regular health care provider first. But if

your doctor is not available, you can consider urgent care clinics, convenience care clinics and hospital emergency rooms. Take

a look below at the chart that could help you in choosing the right place for care for your situation.

Care center Why would I use this care center

Doctor’s Office You need routine care or treatment for

a current health issue. Your primary

doctor knows you and your health

history, can access your medical

records, provide preventive and routine

care, manage your medications and

refer you to a specialist, if necessary.


Care Clinic

Urgent Care




You can’t get to your doctor’s office,

but your condition is not urgent or an

emergency. Convenience care clinics

are typically located in many retail

stores offering services for minor

health conditions.*** Staffed by nurse

practitioners and physician assistants.

You may need care quickly, but it is

not an emergency, and your primary

physician may not be available. Urgent

care centers offer treatment for nonlife

threatening injuries or illnesses.

Staffed by qualified physicians.

You need immediate treatment of

a very serious or critical condition.

The ER is for the treatment of

life-threatening or very serious

conditions that require immediate

medical attention. Do not ignore an

emergency. If a situation seems life

threatening, take action. Call 911

or your local emergency number

right away.

*This is a sample list of services and may not be all-inclusive.

What type of care would they


Routine checkups


Preventive services

Manage your general health

Common infections

(e.g.: strep throat)

Minor skin conditions

(e.g.: poison ivy)

Flu shots

Pregnancy tests

Minor cuts

Ear aches



Minor broken bones (e.g.: finger)

Minor infections

Minor burns

Heavy bleeding

Large open wounds

Sudden change in vision

Chest pain

Sudden weakness or trouble talking

Major burns

Spinal injuries

Severe head injury

Difficulty breathing

Major broken bones

What are the cost** and time considerations?**

Often requires a copayment and/or


Normally requires an appointment

Little wait time with scheduled


Often requires a copayment and/or

coinsurance similar to office visit

Walk in patients welcome with no

appointments necessary, but wait

times can vary

Often a less costly alternative to the

Emergency Room

Walk in patients welcome, but

waiting periods may be longer as

patients with more urgent needs will

be treated first

Often requires a much higher

copayment and/or coinsurance

Open 24/7, but waiting periods may

be longer because patients with

life-threatening emergencies will be

treated first

** Costs and time information represents averages only and is not tied to a specific condition or treatment. Your out-of-pocket costs will vary based on plan design.

*** Convenience Care Clinics may not be available in all locations.

Questions: Speak with a registered nurse at anytime by calling 1-800-846-4678.


Key contact information

Customer Care . . . . . . . . . . . . . . . . . 1-877-702-5116

myNurseLine . . . . . . . . . . . . . . . . . . 1-800-846-4678

Vision Benefits . . . . . . . . . . . . . . . . . 1-800-638-3120

Mental Health Benefits . . . . . . . . . . . . . 1-877-702-5116

Treatment Decision Support . . . . . . . . . 1-888-866-8295

Healthy Pregnancy . . . . . . . . . . . . . . 1-800-411-7984

Member website . . . . . . . . . . . . . . . .

United Behavioral Health . . . . . .

Healthy Pregnancy . . . . . . . .

Vision Benefits . . . . . . . . . . . . . .

Mobile apps: Health4Me | DocGPS ® | OptumizeMe

Administrative services provided by United HealthCare Services, Inc. or their affiliates. For

informational purposes only. UnitedHealthcare does not diagnose problems or recommend

specific treatment. The information provided in this document is not a substitute for your

physician’s care. Services and medical technologies referenced herein may not be covered

under your plan or be available in all states or for all groups.

2/12 FCPS © 2012 UnitedHealthCare Services, Inc.

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