Geelong Liquor Licensing Accord - City of Greater Geelong

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Geelong Liquor Licensing Accord - City of Greater Geelong

‘Stay Cool’, enjoy the nightlife, and help keep Geelong a Safe City

1 Version 4: 12 th September 2007


‘Stay Cool’, enjoy the nightlife, and help keep Geelong a Safe City

Introduction

The Geelong ‘Local Industry Accord’ [Accord] was first established in 1991 as a

joint initiative between police, licensees, the Liquor Licensing Commission, local

government and other relevant agencies.

The Accord or Code of Practice was established to adopt a range of positive,

effective and community based harm minimisation strategies aimed at reducing

crime and violence involving intoxicated people in and around Central Geelong.

Since 1991, the Accord has changed significantly to meet best practice and to

ensure that current liquor licensing requirements are being met by Operators in

the Geelong region. It has also continued to evolve in order to meet the needs

and expectations of the community who have the right to enjoy our nightlife free

of anti-social behavior.

The Accord and all those involved want the Geelong region to have a vibrant,

diverse and innovative night life and support the right of operators to free

enterprise and open competition, however, these rights must be balanced so as

to counter any negative impact of excessive alcohol consumption that can lead to

anti social behavior.

How it works

The Geelong Liquor Licensing Accord is a voluntary commitment. To gain

acceptance as a member, licensed premises must demonstrate adherence to all

the criteria detailed in the Accord. Membership is open to any licensed premises

in the City of Greater Geelong and members will meet a minimum of three times

a year to work together to reduce alcohol-related crime and improve the

perception of safety and appeal of the area thus making Geelong a safer place to

live, work and visit.

Steering Committee

The Geelong Liquor Licensing Accord is overseen by a steering committee

comprising:

o Victoria Police

o City of Greater Geelong

o Liquor Licensing

o 3 representatives from licensed premises.

The Steering Committee:

o Monitors and evaluates the progress of the Accord

o Deals with any major breaches of the Accord.

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Accord Principles

The following principles have been adopted by Licensees in order to reduce

individual and social harms by:

1. Allowing individuals within the community to enjoy drinking socially as long

as they do not interfere with the rights and enjoyment of others.

2. Meeting ‘duty of care’ responsibilities to individuals and the community by

upholding the responsible service of alcohol philosophy.

3. Providing and maintaining a safe and secure environment for individuals,

staff and the general community.

4. Committing to improving and maintaining the external environment so as

to minimise unacceptable impacts on the surrounding areas.

5. Building partnerships with all stakeholders to actively promote the Accord

in order to implement local solutions and improve community safety.

Accord Objectives

In order to meet the principles of the Accord licensees commit to:

1. Promoting the responsible serving of alcohol in licensed premises;

2. Ensuring safety and security within and external to the licensed premises;

3. Improving the general amenity of Central Geelong and

4. Signing up Licensees in Central Geelong, and over the next two years, to

extend the Accord to the wider municipality of Greater Geelong and

surrounding areas.

Accord Performance Indicators

The KPI’s for assessing the effectiveness of the Accord annually are:

1. A reduction in alcohol-related crime and anti-social behaviour.

2. An increase in the number of people who perceive Central Geelong to be

safe and

3. Enhanced relationship between licensees, local government, local police

and Liquor Licensing Commission.

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Accord Strategies

The following strategies have been identified by Licensees as a standard of

responsible management within the Geelong Region:

1. Responsible service of alcohol

1.1 No underage drinking

o Actively monitor all patrons to ensure they are not underage by

checking proper proof of age identification at the door. For licensed

premises classified as “high-risk”, the implementation of an I.D

scanner will ensure an effective strategy for checking age I.D is in

place.

o Younger patrons without proper identification will be refused

admission.

o Younger patrons who present false identification or in the

possession of a person who is not the owner of the identification,

then the document will be removed from the patron and forwarded

to the police.

o Approved liquor licensing signage must be prominently displayed

o Licensed premises will comply by the “model policy for responsible

serving of alcohol at functions” provided in appendum one of this

document.

1.2 No intoxicated patrons

o Staff are to:

i. Refuse service of alcohol to any person showing signs of

intoxication.

ii.

iii.

Encourage patrons to drink responsibly and offer alternatives

such as water or non-alcoholic drinks or a time out for the

provision of service.

Ensure bottled water is available for purchase and free tap

water is available for patrons.

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iv.

Notify crowd controllers of patrons who are showing signs of

intoxication so that crowd controllers can monitor and

manage the situation.

o Crowd Controllers are to:

i. Refuse entry to all drunken patrons and to utilise the use of

two way radios to notify the police of potential disturbances

or anti-social behavior.

1.3 Restricting activities that encourage drinking excessively

o Prohibit the use of promotions such as free drinks and two for ones

except with the consent of the Liquor Licensing Inspector.

o No drink cards to be sold or marketed.

o No promotions or functions designed to attract underage patrons.

o No media or internet advertising of drink prices.

o A ban on advertising that encourages excessive alcohol

consumption.

o No all inclusive drink packages with the exception of pre-paid

functions.

o Serve drinks at standard measures.

o No serving of doubles unless explicitly requested by the patron

consuming the drink.

o Highly concentrated drinks such as shots are discouraged from

being offered in the last hour of trading, ensuring patrons are given

a chance to reduce the effects of alcohol consumption before

leaving the premises.

1.4 Training

o Licensees will complete the “Responsible Service of Alcohol (RSA)”

course and the “First Steps Licensee” course.

o Licensees will ensure all staff will complete the “RSA” course as per

license conditions.

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Self- Audit Checklist designed to assess the effectiveness of

licensed premises commitment to ‘responsible service of

alcohol’

Licensees and Managers have completed

and are trained in the First Step Licensees

course

Licensees and their management have read

and understand their liquor licence. The

licence is prominently displayed.

All liquor service staff have completed and

are trained in Responsible Serving of Alcohol

within 3 months of commencing employment

Required Liquor Licensing signage is

prominently displayed

Patrons identification is actively monitored at

the door to ensure they are not underage

Advertising for these premises promote the

quality of entertainment, food, service and

facilities in the spirit of the Liquor Control

Reform Act 1998

Promotions and advertising do not

encourage the rapid consumption of alcohol

Low and non-alcoholic drinks are readily

available

A good standard of cleanliness is maintained

in:

o Kitchen

o Bar

o Toilets

o Staff and public access areas

Yes No Action Required

Continual reduction in anti-social behaviour

at licensed premises

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2. Safety and Security

2.1 Provision of a safe environment

o Crowd control safety and security risk assessment plans are in

place and reviewed on a regular basis.

o Emergency evacuation procedures in place and all staff trained in

implementing these procedures.

o Each venue to adopt a Patron Management Plan and train all staff

including crowd controllers in implementing the plan.

o Licensed premises to discourage glass in toilets or on the dance

floor to reduce both intentional or accidental injuries.

o Licensed premises to investigate the use of plastic glasses and

glassware that cannot be broken for use as a potential weapon.

o Security surveillance requirements as per Licence conditions are

operating.

o Central Geelong licensed premises classified as “high-risk” to

implement an I.D scanner at the entrance of their premises.

o Encourage licensed premises to allow crowd controllers to have

access to two-way radios for use within the venue.

o Police to be contacted immediately upon the identification of

potential ‘problem’ patrons displaying anti-social or illegal behavior.

o A shared banned patron list for patrons who have displayed

unacceptable anti-social behavior either inside the licensed

premises or in Central Geelong.

o Trained first aid staff are on the premises during operating hours.

o A door charge is encouraged to reduce the movement of patrons

between licensed premises in the early hours of the morning.

o Licensed premises closing after 3.00am will implement and operate

a one-hour lock-out before closing.

o Licensed premises closing at 3.00am or earlier will implement and

operate a 30 minute lock-out before closing.

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2.2 Provision of qualified and experienced crowd controllers

o The Licensee will ensure the provision of qualified and experienced

crowd controllers as per licence conditions.

o The licensed premises will ensure that all crowd controllers hold a

current security licence.

o All crowd controllers are clearly identified through uniforms and a

visible security number.

o All crowd controllers to enter full details of any incident into the

security incident log book, including information on the date, time

and nature of the incident and the action taken by staff and

management.

o The security incident log book will be made available to police upon

request.

2.3 Relationship with other authorities

o Close liaison and co-operation will be maintained with Police, The

City of Greater Geelong and Liquor licensing on measures to

improve public safety in and around licensed premises.

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Self Audit Checklist designed to assess the effectiveness of

licensed premises commitment to ‘safety and security’

All crowd controllers are trained and hold a

current crowd controllers licence

The Crowd Controllers Register is properly

maintained

A code of conduct for patrons has been

developed and is displayed for patrons’

information

An emergency procedure management plan

is in place.

Staff are informed and trained in emergency

procedures

Premises essential services meet the

existing fire safety standard

A patron management plan is in place and

all staff are trained in implementing the plan.

Where required, video surveillance cameras

are installed and placed in the appropriate

locations. Surveillance footage is retained in

accordance with licence requirements.

Where possible, glasses are shatter glass.

Security and reception staff are aware of the

closest taxi and public transport options

An employee is present who holds a current

accrediated first-aid certificate during

operating hours.

All relevant staff are aware of maximum

numbers permitted on the premises. This

includes relevant management and security

personnel.

Yes No Action Required

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3. Improving the amenity of Central Geelong

3.1 Central Geelong precinct

o All licensed premises to operate as a ‘good neighbor’ and have a

genuine desire to respond to all legitimate complaints and concerns

of other traders/residents in the Central Geelong by having a

complaint procedure in place.

o Each venue to be pro-active in cleaning up the streets and

doorways around the venue.

3.2 Entering the Licensed Premises

o Licensees will encourage patrons to disposed of open containers of

alcohol in rubbish containers prior to patrons entering the licensed

premises.

o Crowd Controllers to ensure any litter or waste identified within eye

site is picked up and disposed of in rubbish containers.

o Crowd Controllers monitor patrons waiting to enter the licensed

premises to ensure that patrons do not impact on the amenity of the

area.

o Crowd Controllers are trained to manage patrons waiting to enter

the licensed premises.

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3.3 Leaving the licensed premises

o Crowd Controllers are trained to ensure patrons do not leave the

licensed premises with alcohol or glass.

o All patrons have access to information on transport options when

leaving the venue, including directions to the Safe Taxi Rank.

o Licensed premises support and promote the ‘Designated Driver

Program’ by offering free non-alcoholic beverages for designated

drivers.

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Self Audit Checklist designed to assess the effectiveness of

licensed premises commitment to ‘improving the amenity of the

Central Geelong

Queues are managed so as to be orderly

and do not obstruct access to footpaths for

other users

Management and security staff will work

cooperatively with other venues and

authorities to protect the amenity of other

people.

Staff will monitor and discourage anti-social

behaviour both in and near licensed

premises

Staff and management will where possible

encourage people to leave the premises in a

quite and orderly manner.

Reduction in complaints from businesses

surrounding licensed premises.

Yes No Action Required

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In addition to Licensees adopting and implementing the

principles and practices of the Geelong Licensing Accord, the

stakeholders below will use reasonable endeavors to achieve

the following:

4. Geelong Police

o Maintain a visible presence on the streets at weekends and at key

times.

o Undertake to monitor the safety camera network at key times.

o Provide police for key events.

o Work with traders and Council to implement the Accord and improve

community safety.

5. City of Greater Geelong

o Undertake regular lighting audits in high risk areas of Central Geelong

and where necessary, upgrade lighting in key locations in Geelong.

o Supply and maintain public toilets in a key central location in the

Central Geelong area.

o Investigate the introduction of an ID scanner for the safe taxi rank.

o Maintain the central safe taxi rank.

o Continued participation in the Greater Geelong Safety Committee and

Liquor Accord group.

o Continue development and maintenance of monitored CCTV system

covering the CENTRAL GEELONG.

o Support the Police in their efforts to continue to achieve a highly visible

police presence in the Central Geelong, particularly in the early hours

of weekends[v1].

o Investigate the establishment of a second safe taxi rank in the Central

Geelong.

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Appendum One

Model Policy for responsible serving of alcohol at functions

The aim of this “model policy” is to provide suggestions for the responsible

service of alcohol at functions held at licensed premises within Central Geelong.

[v2]

• Provide the client with a copy of your policy at the time of booking.

• The licensed premises will comply with the responsible serving of alcohol

obligations and legal obligations as stated in the Liquor Control Reform

Act 1998.

• All staff will be trained in the Responsible Serving of Alcohol (RSA).

• The Licensee will ensure the provision of qualified and experienced crowd

controllers as per licence conditions.

• Crowd Controllers and/or Licensees are required to seek evidence of age

if they have any concern that a customer is under 18.

• The client must nominate a responsible person to assist the licensed

premises and the licensee with any issues regarding liquor service at the

function.

• It is illegal to have underage persons on licensed premises; exceptions to

this rule apply if the underage person is accompanying a Responsible

Adult who is over 18 years of age. The responsible adult must meet the

approval of the venue manager.

• The underage persons must be identified, and will not be served alcohol

during the function

• Any underage persons found to be consuming alcohol will be removed

along with their responsible person from the venue.

• The underage persons and responsible adult must leave the venue

escorted by the Venue Manager by 11pm.

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• The Responsible Adult must not be intoxicated during the duration of the

function and must ensure the underage persons have safe transport from

the function

• The venue manager reserves the right to stop the supply of alcohol to the

function guests, or any particular guest/s if it becomes apparent at any

time (even prior to scheduled finish) that guests are intoxicated

• Upon leaving the function, all persons must leave the premises in a

manner that does not disturb the amenity of the area.

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Accord Member Declaration / Statement of Commitment

To maintain a high standard of management practice in our premises and to

contribute to a high standard of entertainment in Central Geelong I am are

committed to upholding the aims and objectives of the Geelong Liquor Accord.

I undertake to ensure that all of my staff are briefed on the responsible service of

alcohol, emergency management, the Geelong Liquor Accord principles and

other issues on a regular basis

Name of Premises:

________________________________________________________

Address:

________________________________________________________

________________________________________________________

Licensee/Nominee:

________________________________________________________________

Name

Signature

________________________________________________________

Date

Witness:

________________________________________________________________

Name

Signature

________________________________________________________

Date

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