40 – Hotels, Restaurants and Leisure, and Tourism Services
40 – Hotels, Restaurants and Leisure, and Tourism Services
40 – Hotels, Restaurants and Leisure, and Tourism Services
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This table shows a list of topics identified as relevant by different stakeholder groups. They can be considered as stakeholders’ suggestions or requests<br />
for topics to be monitored or disclosed by organizations.<br />
Additional information about the project can be found at https://www.globalreporting.org/reporting/sector-guidance/Topics-<br />
Research/Pages/default.aspx<br />
<strong>40</strong> <strong>–</strong> <strong>Hotels</strong>, <strong>Restaurants</strong> <strong>and</strong> <strong>Leisure</strong>, <strong>and</strong> <strong>Tourism</strong> <strong>Services</strong><br />
31 Topics<br />
Owners <strong>and</strong> operators of hotels, resorts <strong>and</strong> cruise-ships. Includes travel agencies, tour operators <strong>and</strong> related services not classified elsewhere.<br />
Owners <strong>and</strong> operators of leisure facilities, including sport <strong>and</strong> fitness centers, stadiums, golf courses <strong>and</strong> amusement parks. Owners <strong>and</strong><br />
operators of restaurants, bars, pubs, fast-food or take-out facilities. Includes companies that provide food catering services. <strong>Tourism</strong><br />
organizations. Owners <strong>and</strong> operators of casinos <strong>and</strong> gaming facilities. Companies providing lottery <strong>and</strong> betting services.<br />
Sustainability<br />
Category<br />
Economic<br />
Topic<br />
Indirect<br />
economic<br />
impacts<br />
Topic<br />
Specification<br />
(if available)<br />
Local<br />
community<br />
Explanation Reference(s) 1 Constituency<br />
Support of local community, employment of local<br />
residents, monitoring economic contribution to the local<br />
environment<br />
169, 215 Business<br />
Contributes to the economic development of the<br />
neighbouring communities<br />
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Sustainability<br />
Category<br />
Environmental<br />
Topic<br />
Materials<br />
sourcing<br />
Topic<br />
Specification<br />
(if available)<br />
Sourcing<br />
st<strong>and</strong>ards <strong>and</strong><br />
practices for<br />
cleaning<br />
products -<br />
Environmental,<br />
health <strong>and</strong><br />
safety criteria<br />
Explanation Reference(s) 1 Constituency<br />
Sustainable procurement covers measures taken by<br />
companies to integrate environmental <strong>and</strong> social criteria<br />
in the selection <strong>and</strong> management of suppliers.<br />
Sub-sector: Cleaning Products<br />
¦ Formal sourcing policy covering environmental <strong>and</strong><br />
social issues<br />
¦ Information on the integration of environmental,<br />
health <strong>and</strong> safety criteria when purchasing cleaning<br />
products<br />
¦ Details on environmental product specifications for<br />
purchase<br />
¦ REACH (or other international st<strong>and</strong>ards) compliance<br />
¦ % of green cleaning products purchased with ecolabels<br />
¦ audit of suppliers on environmental or social issues<br />
(e.g. subcontractors on health <strong>and</strong> safety risk, working<br />
conditions) <strong>and</strong> percentage of suppliers audited<br />
¦ percentage of buyers trained on sustainable purchases<br />
133, 152 Financial<br />
Markets &<br />
Information<br />
Users<br />
¦ Purchasing of products with reduced environmental<br />
impacts (including harmful chemicals, ecolabels), are<br />
directly of concerns in the industry. Sector leaders select<br />
products <strong>and</strong> suppliers based on environmental<br />
specifications, which include compliance with REACH or<br />
ROHS. Cleaning company can shortlist preferred<br />
suppliers with more environmentally friendly alternatives<br />
(eco-products).<br />
¦ Specific attention has to be given also to suppliers of<br />
cleaning products' health <strong>and</strong> safety management<br />
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Sustainability<br />
Category<br />
Topic<br />
Topic<br />
Specification<br />
(if available)<br />
Sourcing<br />
st<strong>and</strong>ards <strong>and</strong><br />
practices for<br />
cleaning<br />
products -<br />
International<br />
<strong>and</strong> national<br />
st<strong>and</strong>ards on<br />
the restriction<br />
of chemicals<br />
<strong>and</strong>/or<br />
hazardous<br />
substances<br />
Explanation Reference(s) 1 Constituency<br />
system as employees are h<strong>and</strong>ling potentially harmful<br />
chemical products<br />
Sustainable procurement covers measures taken by<br />
companies to integrate environmental <strong>and</strong> social criteria<br />
in the selection <strong>and</strong> management of suppliers.<br />
Sub-sector: Cleaning Products<br />
¦ Formal sourcing policy covering environmental <strong>and</strong><br />
social issues<br />
¦ Information on the integration of environmental,<br />
health <strong>and</strong> safety criteria when purchasing cleaning<br />
products<br />
¦ Details on environmental product specifications for<br />
purchase<br />
¦ REACH (or other international st<strong>and</strong>ards) compliance<br />
¦ % of green cleaning products purchased with ecolabels<br />
¦ audit of suppliers on environmental or social issues<br />
(e.g. subcontractors on health <strong>and</strong> safety risk, working<br />
conditions) <strong>and</strong> percentage of suppliers audited<br />
¦ percentage of buyers trained on sustainable purchases<br />
133, 152 Financial<br />
Markets &<br />
Information<br />
Users<br />
¦ Purchasing of products with reduced environmental<br />
impacts (including harmful chemicals, ecolabels), are<br />
directly of concerns in the industry. Sector leaders select<br />
products <strong>and</strong> suppliers based on environmental<br />
specifications, which include compliance with REACH or<br />
ROHS. Cleaning company can shortlist preferred<br />
suppliers with more environmentally friendly alternatives<br />
(eco-products).<br />
¦ Specific attention has to be given also to suppliers of<br />
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Sustainability<br />
Category<br />
Topic<br />
Topic<br />
Specification<br />
(if available)<br />
Sourcing<br />
st<strong>and</strong>ards <strong>and</strong><br />
practices for<br />
food <strong>and</strong><br />
beverages<br />
Explanation Reference(s) 1 Constituency<br />
cleaning products' health <strong>and</strong> safety management<br />
system as employees are h<strong>and</strong>ling potentially harmful<br />
chemical products<br />
Impacts of Food & Beverage Procurement<br />
Practices <strong>and</strong> performance related to food <strong>and</strong> beverage<br />
procurement<br />
Major impacts identified through food <strong>and</strong> beverage<br />
procurement<br />
457 Mediating<br />
Institution<br />
Food <strong>and</strong> beverage operations are often part of fullservice<br />
hotels, though they may not be directly under the<br />
hotel’s operational control. Furthermore, food <strong>and</strong><br />
beverage operations are rarely the primary revenue<br />
source or business model for a hotel. At the same time,<br />
environmental <strong>and</strong> social issues surrounding food <strong>and</strong><br />
beverage are often among the most relevant to guests<br />
<strong>and</strong> other stakeholders As such, the scope of material<br />
issues for a food <strong>and</strong> beverage company has certain<br />
overlap with full-service hotels, but in relation to other<br />
topics <strong>and</strong> aspects of hotel operations may be less<br />
material. Practices relating to food <strong>and</strong> beverage should<br />
be further evaluated as to their boundary <strong>and</strong> level of<br />
inclusion in reporting.<br />
Much overlap exists with Food & Beverage companies<br />
<strong>and</strong> restaurant companies, however in hotel companies<br />
the issue arises as a general topic rather than the<br />
itemized topics within Food & Beverage that may arise<br />
individually as material for a foodservice company.<br />
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Sustainability<br />
Category<br />
Topic<br />
Materials<br />
sourcing <strong>and</strong><br />
use<br />
Topic<br />
Specification<br />
(if available)<br />
Operational<br />
supplies<br />
Explanation Reference(s) 1 Constituency<br />
Significant impacts from the purchase <strong>and</strong> disposal of<br />
operational supplies<br />
Key operational supplies with environmental <strong>and</strong> social<br />
impact risks<br />
Actions to minimize impacts of key operational supply<br />
purchases<br />
457 Mediating<br />
Institution<br />
<strong>Hotels</strong> have a diverse supply chain encompassing<br />
hundreds of products. It is important to identify which<br />
purchases have the most significant impact in their<br />
disposal. Significance may be by weight of products, their<br />
environmental impacts from associated materials, the<br />
reusability or recyclability of their design <strong>and</strong> waste<br />
infrastructure. Examples mentioned include mattresses<br />
<strong>and</strong> carpeting.<br />
It is important to identify which purchases have the most<br />
significant impact in their upstream lifecycle. Significance<br />
may be by scarcity of raw materials, environmental &<br />
social impacts of their manufacture <strong>and</strong> distribution, <strong>and</strong><br />
stakeholder perception. Examples mentioned include<br />
bathroom tissue.<br />
International <strong>Tourism</strong> Partnership working group has<br />
been established on Supply chain issues<br />
http://www.tourismpartnership.org/what-wedo/working-groups<br />
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Sustainability<br />
Category<br />
Topic<br />
Topic<br />
Specification<br />
(if available)<br />
Wood-based<br />
products from<br />
responsibly<br />
managed forests<br />
Explanation Reference(s) 1 Constituency<br />
Sourcing of wood based products (paper, furniture, etc)<br />
from responsibly managed forests.<br />
The following sections of the GRI reporting guidelines<br />
may be used by a reporter to mention FSC related<br />
activities, those are:<br />
- Profile - Commitments to External Initiatives: 4.12<br />
externally developed economic, environmental, <strong>and</strong><br />
social charters, principles, or other initiatives to which<br />
the organization subscribes or endorses.<br />
- Environmental Impact: EN 26: Initiatives to mitigate<br />
environmental impacts of products <strong>and</strong> services, <strong>and</strong><br />
extent of impact mitigation.<br />
- Product: PR3: Type of product <strong>and</strong> service information<br />
required by procedures <strong>and</strong> percentage of significant<br />
products <strong>and</strong> services subject to such information<br />
requirements.<br />
The above indicators are mostly not quantitative <strong>and</strong> a<br />
reporter may find difficult to integrate FSC related<br />
information.<br />
Ideally there would be a quantitative indicator related to<br />
certification scheme or initiative regarding the supply<br />
<strong>and</strong> the final product within the GRI guideline.<br />
185, 569 Civil Society<br />
Organization<br />
In order to ease the reporting of FSC related activities,<br />
we propose to include two indicators related to supply<br />
<strong>and</strong> final product content. The wording could follow the<br />
Food Processing Supplement <strong>and</strong> worded as follows:<br />
“Percentage of purchased material by volume <strong>and</strong><br />
weight which is verified as being in accordance with<br />
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Sustainability<br />
Category<br />
Topic<br />
Topic<br />
Specification<br />
(if available)<br />
Explanation Reference(s) 1 Constituency<br />
credible, internationally recognized responsible<br />
production st<strong>and</strong>ards, broken down by st<strong>and</strong>ard”.<br />
This topic reflects significant impacts, risks <strong>and</strong><br />
opportunities for an organization itself <strong>and</strong> its<br />
stakeholders as well as requires active management or<br />
engagement by the organization.<br />
By buying FSC certified products, companies provide<br />
incentives for responsible forestry <strong>and</strong> can enjoy their<br />
purchases knowing it has not contributed to the<br />
destruction of the world’s forest or even come from<br />
companies involved in human rights abuses. Almost<br />
everything made from wood <strong>and</strong> other forest products<br />
are available with the FSC label. Finding FSC products<br />
becomes easier everyday. Literally every day, more FSC<br />
products become available.<br />
This topic is relevant for all 52 business/industry activity<br />
groups.<br />
These simple steps can be followed by companies to find<br />
<strong>and</strong> buy FSC products:<br />
1. Check the FSC marketplace at marketplace.fsc.org (in<br />
January 2013, the marketplace is still a beta version)<br />
Please note this database will currently only search for<br />
manufacturers <strong>and</strong> distributors, not retailers. There are<br />
only a few exceptions where retailers are also certified.<br />
To find products carried by your local retailer, please<br />
contact them directly. We are working on including other<br />
search options to this database in the future.<br />
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Sustainability<br />
Category<br />
Topic<br />
Plastics use <strong>and</strong><br />
management<br />
Topic<br />
Specification<br />
(if available)<br />
Explanation Reference(s) 1 Constituency<br />
2. Ask your retailer<br />
Chances are, they will carry FSC certified products. If not,<br />
let them know you would be interested in certified<br />
products. Not all certification systems are equal <strong>and</strong> only<br />
FSC guarantees that the product has been made from<br />
environmentally <strong>and</strong> responsibly managed forests.<br />
By asking for FSC certified products, you show that there<br />
is a dem<strong>and</strong>. This is an important <strong>and</strong> simple way how<br />
you can help FSC to make a difference.<br />
Plastic, a valuable material, can generate significant<br />
positive, or negative, impacts on economy, environment<br />
<strong>and</strong> society. Plastic should be treated as a resource <strong>and</strong><br />
managed judiciously.<br />
353, 367 Civil Society<br />
Organization<br />
A disclosure on management approach for plastics,<br />
including governance, strategy, risks, opportunities,<br />
considering: opportunities for product redesign,<br />
increasing recycled content, implementing reclaim<br />
<strong>and</strong>/or reuse which could attract economies, br<strong>and</strong><br />
loyalty, investment, employee goodwill, <strong>and</strong>; risks to the<br />
business, stakeholder health, environment <strong>and</strong> society<br />
(including reputational/social license to operate,<br />
regulatory, investor, insurer, <strong>and</strong> liability risks) for<br />
plastics that are directly harmful to stakeholders, or<br />
indirectly through plastics being wasted/littered.<br />
Performance indicators regarding the types <strong>and</strong> volumes<br />
of plastics being used, collected <strong>and</strong>/or distributed<br />
downstream; the portion that is made of post-consumerrecycled,<br />
bio-based, biodegradable, compostable, <strong>and</strong>/or<br />
oxobiodegradable material; the ratio of expected life-<br />
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Sustainability<br />
Category<br />
Topic<br />
Topic<br />
Specification<br />
(if available)<br />
Explanation Reference(s) 1 Constituency<br />
span of plastic products in contrast to the duration of<br />
their intended use; these volumes broken down by end<br />
of life disposition.<br />
Most of this disclosure can be captured through the<br />
existing GRI framework (e.g. GRI G3 EC9, EN1, EN2,<br />
EN22), but commentary is needed to ensure disclosers<br />
appreciate the materiality of plastic; these aspects of the<br />
G3.1 EO sector supplement (EO1, E22, E27, SO9, EO8,<br />
EO9, EO11) should be reused for <strong>Hotels</strong>, <strong>Restaurants</strong>,<br />
<strong>Leisure</strong>, <strong>Tourism</strong> <strong>and</strong> also for<br />
facilities/office/dining/catering management. Refer to<br />
the Plastic Disclosure Project ( www.plasticdisclosure.org<br />
) for more details on the suggested questions. PDP will<br />
align its questions to GRI G4 to assist disclosers.<br />
Plastic can have significant positive, or negative, impacts<br />
on the economy, environment <strong>and</strong> society:<br />
Economics: There are significant cost savings available to<br />
organisations that treat plastic as a resource (e.g.<br />
through redesign, use of recycled content, reclaiming,<br />
etc.) <strong>and</strong> risks of increased direct costs (regulation,<br />
liability, cost of capital, insurance) to organisations that<br />
do not lead in this area as well as indirect economic costs<br />
to impacted industries (e.g. food production, tourism)<br />
Environment: Plastics that are wasted or littered<br />
become extremely harmful to the environment, which<br />
will have a material effect on biodiversity <strong>and</strong> the global<br />
food chain, both nearby <strong>and</strong> far outside the local area of<br />
operations<br />
Society: Some plastics are harmful to stakeholders<br />
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Sustainability<br />
Category<br />
Topic<br />
Topic<br />
Specification<br />
(if available)<br />
Explanation Reference(s) 1 Constituency<br />
during manufacture, use <strong>and</strong>/or disposal (e.g. due to<br />
phthalates, BPA), impact the wellbeing of society (e.g.<br />
effect of litter on community spirit <strong>and</strong> their interest in<br />
sustainability).<br />
While a valuable invention, which benefits society in<br />
many ways, the negative impacts associated with<br />
society's growing use of plastic are not fully recognised.<br />
Roughly 85% of plastic used in products <strong>and</strong> packaging is<br />
not recycled, <strong>and</strong> most plastic produced in the last 60<br />
years still remains in the environment today.<br />
Approximately 70% of discarded plastic is from single-use<br />
food <strong>and</strong> beverage containers. Discarded plastics persist<br />
in the environment for dozens or hundreds of years,<br />
accumulating across the globe, often out of sight of the<br />
producers <strong>and</strong> users. The direct physical impacts of<br />
plastic are significant to the organisation in increased<br />
costs or missed opportunities, <strong>and</strong> related economies<br />
(e.g. over $1.2bn in annual damages to ocean-related<br />
industries in Asia-Pacific), the environment through<br />
harming habitats <strong>and</strong> species, <strong>and</strong> to stakeholders health<br />
when exposed to the chemical ingredients; <strong>and</strong> are<br />
magnified if fragmentation of the plastic occurs, making<br />
it available for ingestion to additional species, who<br />
adsorb the chemical ingredients <strong>and</strong>/or the toxins carried<br />
on the plastic. These negative impacts could be avoided<br />
<strong>and</strong> turned into positive impacts, if plastic was treated as<br />
a resource to be managed judiciously (e.g. the US<br />
economy lost $8.3bn worth of plastic packaging in 2010)<br />
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Sustainability<br />
Category<br />
Topic<br />
Energy<br />
consumption<br />
Topic<br />
Specification<br />
(if available)<br />
Hotel<br />
operations<br />
Explanation Reference(s) 1 Constituency<br />
- "It is not good business practice to throw away valuable<br />
resources".<br />
Significant consumption of resources from hotel<br />
operations<br />
455, 456 Mediating<br />
Institution<br />
Energy usage, water usage, materials <strong>and</strong> waste<br />
generation/disposal/diversion, GHG emissions, per room<br />
night for site consumption.<br />
The use phase of hotels is the most consumptive <strong>and</strong><br />
relevant to all stakeholders from the viewpoint of hotel<br />
operations. All hotel companies that publish GRI reports<br />
will report some type of energy, water, waste, <strong>and</strong><br />
carbon indicators, either in aggregate, in units of<br />
intensity, or both.<br />
Though all companies disclose this information, more<br />
precision is needed to st<strong>and</strong>ardize the boundaries,<br />
quantification methods, <strong>and</strong> metrics used to enable<br />
common reporting <strong>and</strong> comparison globally. This has<br />
been done for carbon footprints for room nights but not<br />
at an organizational level <strong>and</strong> not for all relevant metrics.<br />
See also the Hotel Carbon Measurement Initiative which<br />
has produced guidance documents, using wide industry<br />
collaboration <strong>and</strong> stakeholder consultation.<br />
http://www.wttc.org/activities/environment/hotelcarbon-measurement-initiative/<br />
Control of energy <strong>and</strong> water consumption, reduction of<br />
GHG emissions, measures taken to become more energy-<br />
215 Business<br />
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Sustainability<br />
Category<br />
Topic<br />
Topic<br />
Specification<br />
(if available)<br />
Explanation Reference(s) 1 Constituency<br />
efficient<br />
Energy<br />
efficiency of<br />
operations<br />
Energy use has to be efficient not to place burden on the<br />
environment <strong>and</strong> to become more profitable<br />
Energy consumption, total 153 Financial<br />
Markets &<br />
Information<br />
Users<br />
Control of energy <strong>and</strong> water consumption, reduction of 215 Business<br />
GHG emissions, measures taken to become more energyefficient<br />
Fuel<br />
consumption<br />
Water<br />
consumption<br />
Energy use has to be efficient not to place burden on the<br />
environment <strong>and</strong> to become more profitable<br />
Ships fuel consumption of vessels by ship-type 153 Financial<br />
Markets &<br />
Information<br />
Users<br />
Hotel<br />
Significant consumption of resources from hotel<br />
455, 456 Mediating<br />
operations operations<br />
Institution<br />
Energy usage, water usage, materials <strong>and</strong> waste<br />
generation/disposal/diversion, GHG emissions, per room<br />
night for site consumption.<br />
The use phase of hotels is the most consumptive <strong>and</strong><br />
relevant to all stakeholders from the viewpoint of hotel<br />
operations. All hotel companies that publish GRI reports<br />
will report some type of energy, water, waste, <strong>and</strong><br />
carbon indicators, either in aggregate, in units of<br />
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Sustainability<br />
Category<br />
Topic<br />
Topic<br />
Specification<br />
(if available)<br />
Explanation Reference(s) 1 Constituency<br />
intensity, or both.<br />
Though all companies disclose this information, more<br />
precision is needed to st<strong>and</strong>ardize the boundaries,<br />
quantification methods, <strong>and</strong> metrics used to enable<br />
common reporting <strong>and</strong> comparison globally. This has<br />
been done for carbon footprints for room nights but not<br />
at an organizational level <strong>and</strong> not for all relevant metrics.<br />
See also the Hotel Carbon Measurement Initiative which<br />
has produced guidance documents, using wide industry<br />
collaboration <strong>and</strong> stakeholder consultation.<br />
http://www.wttc.org/activities/environment/hotelcarbon-measurement-initiative/<br />
Control of energy <strong>and</strong> water consumption, reduction of<br />
GHG emissions, measures taken to becme more energyefficient<br />
215 Business<br />
Water<br />
withdrawal<br />
Water<br />
consumption<br />
<strong>and</strong><br />
management in<br />
water scarce<br />
areas<br />
Energy use has to be efficient not to place burden on the<br />
environment <strong>and</strong> to become more profitable<br />
Water consumption in m 3 153 Financial<br />
Markets &<br />
Information<br />
Users<br />
Impacts associated with water withdrawals, usage, <strong>and</strong> 337, 457 Mediating<br />
discharge in water-scarce locations of operation<br />
Institution<br />
Hotel operations located within water-stressed areas<br />
Water withdrawals in water-stressed areas<br />
Water consumption <strong>and</strong> conservation efforts from<br />
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Sustainability<br />
Category<br />
Topic<br />
Topic<br />
Specification<br />
(if available)<br />
Explanation Reference(s) 1 Constituency<br />
operations<br />
Water discharge in locations without adequate<br />
wastewater treatment infrastructure<br />
Guest engagement for water conservation<br />
Water scarcity has the potential to impact operational<br />
costs, feasibility of development, community relations,<br />
<strong>and</strong> other environmental impacts. The impacts<br />
associated with water may go beyond operations inside<br />
the hotel building. In addition, the guest experience can<br />
be affected in several ways relating to water.<br />
Wastewater<br />
Management<br />
<strong>and</strong> treatment<br />
See roundtable proceedings document, <strong>and</strong> see also<br />
Reference document #1 for Material Topic #5 below.<br />
Impacts associated with water withdrawals, usage, <strong>and</strong><br />
discharge in water-scarce locations of operation<br />
337, 457 Mediating<br />
Institution<br />
Hotel operations located within water-stressed areas<br />
Water withdrawals in water-stressed areas<br />
Water consumption <strong>and</strong> conservation efforts from<br />
operations<br />
Water discharge in locations without adequate<br />
wastewater treatment infrastructure<br />
Guest engagement for water conservation<br />
Water scarcity has the potential to impact operational<br />
costs, feasibility of development, community relations,<br />
<strong>and</strong> other environmental impacts. The impacts<br />
associated with water may go beyond operations inside<br />
the hotel building. In addition, the guest experience can<br />
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Sustainability<br />
Category<br />
Topic<br />
Topic<br />
Specification<br />
(if available)<br />
Explanation Reference(s) 1 Constituency<br />
be affected in several ways relating to water.<br />
See roundtable proceedings document, <strong>and</strong> see also<br />
Reference document #1 for Material Topic #5 below.<br />
Treatment <strong>and</strong> reuse of wastewater, implementation of<br />
a solid waste management plan, management <strong>and</strong><br />
reduction of chemicals used <strong>and</strong> pollution<br />
215 Business<br />
Biodiversity,<br />
ecosystem <strong>and</strong><br />
habitat<br />
protection<br />
Impacts of<br />
tourism on<br />
coastal <strong>and</strong><br />
marine<br />
ecosystems<br />
Inappropriate waste <strong>and</strong> pollution management bears<br />
high environmental <strong>and</strong> health risks.<br />
Overfished, polluted, taken for granted, carelessly<br />
abused <strong>and</strong> destroyed, <strong>and</strong> much more fragile <strong>and</strong><br />
complex than we once thought ... the largest living space<br />
on Earth is fast deteriorating.<br />
Massive influxes of tourists, often to a relatively small<br />
area, have a huge impact. They add to the pollution,<br />
waste, <strong>and</strong> water needs of the local population, putting<br />
local infrastructure <strong>and</strong> habitats under enormous<br />
pressure. Some resorts empty their sewage <strong>and</strong> other<br />
wastes directly into water surrounding coral reefs <strong>and</strong><br />
other sensitive marine habitats. The increased popularity<br />
of cruise ships has also adversely affected the marine<br />
environment. Carrying up to 4,000 passengers <strong>and</strong> crew,<br />
these enormous floating towns are a major source of<br />
marine pollution through the dumping of garbage <strong>and</strong><br />
untreated sewage at sea, <strong>and</strong> the release of other<br />
shipping-related pollutants<br />
Expenditure on projects for biodiversity, natural<br />
ecosystems, l<strong>and</strong>scapes, protection of coastlines,<br />
609 Civil Society<br />
Organization<br />
153 Financial<br />
Markets &<br />
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Sustainability<br />
Category<br />
Topic<br />
Emissions to air<br />
- GHG emissions<br />
Topic<br />
Specification<br />
(if available)<br />
Hotel<br />
operations<br />
Explanation Reference(s) 1 Constituency<br />
protection of natural habitats<br />
Significant consumption of resources from hotel<br />
operations<br />
Information<br />
Users<br />
455, 456 Mediating<br />
Institution<br />
Energy usage, water usage, materials <strong>and</strong> waste<br />
generation/disposal/diversion, GHG emissions, per room<br />
night for site consumption.<br />
The use phase of hotels is the most consumptive <strong>and</strong><br />
relevant to all stakeholders from the viewpoint of hotel<br />
operations. All hotel companies that publish GRI reports<br />
will report some type of energy, water, waste, <strong>and</strong><br />
carbon indicators, either in aggregate, in units of<br />
intensity, or both.<br />
Though all companies disclose this information, more<br />
precision is needed to st<strong>and</strong>ardize the boundaries,<br />
quantification methods, <strong>and</strong> metrics used to enable<br />
common reporting <strong>and</strong> comparison globally. This has<br />
been done for carbon footprints for room nights but not<br />
at an organizational level <strong>and</strong> not for all relevant metrics.<br />
See also the Hotel Carbon Measurement Initiative which<br />
has produced guidance documents, using wide industry<br />
collaboration <strong>and</strong> stakeholder consultation.<br />
http://www.wttc.org/activities/environment/hotelcarbon-measurement-initiative/<br />
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Sustainability<br />
Category<br />
Topic<br />
Waste<br />
management<br />
Topic<br />
Specification<br />
(if available)<br />
Generation,<br />
disposal,<br />
diversion<br />
Explanation Reference(s) 1 Constituency<br />
Significant consumption of resources from hotel<br />
operations<br />
Energy usage, water usage, materials <strong>and</strong> waste<br />
generation/disposal/diversion, GHG emissions, per room<br />
night for site consumption.<br />
455, 456 Mediating<br />
Institution<br />
The use phase of hotels is the most consumptive <strong>and</strong><br />
relevant to all stakeholders from the viewpoint of hotel<br />
operations. All hotel companies that publish GRI reports<br />
will report some type of energy, water, waste, <strong>and</strong><br />
carbon indicators, either in aggregate, in units of<br />
intensity, or both.<br />
Though all companies disclose this information, more<br />
precision is needed to st<strong>and</strong>ardize the boundaries,<br />
quantification methods, <strong>and</strong> metrics used to enable<br />
common reporting <strong>and</strong> comparison globally. This has<br />
been done for carbon footprints for room nights but not<br />
at an organizational level <strong>and</strong> not for all relevant metrics.<br />
See also the Hotel Carbon Measurement Initiative which<br />
has produced guidance documents, using wide industry<br />
collaboration <strong>and</strong> stakeholder consultation.<br />
http://www.wttc.org/activities/environment/hotelcarbon-measurement-initiative/<br />
Treatment <strong>and</strong> reuse of wastewater, implementation of<br />
a solid waste management plan, management <strong>and</strong><br />
reduction of chemicals used <strong>and</strong> pollution<br />
215 Business<br />
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Sustainability<br />
Category<br />
Topic<br />
Topic<br />
Specification<br />
(if available)<br />
Social Labor conditions Human capital<br />
development<br />
Explanation Reference(s) 1 Constituency<br />
Inappropriate waste <strong>and</strong> pollution management bears<br />
high environmental <strong>and</strong> health risks.<br />
Waste Scope I: Total waste in tonnes<br />
Waste Scope II: Percentage of waste which is recycled<br />
Waste Scope III: Hazardous waste total in tonnes total<br />
The key sustainability factors for the hotels, restaurants,<br />
bars & recreational services sector are linked to its<br />
employees, who drive the business <strong>and</strong> are the face of a<br />
company toward its customers. This makes it<br />
indispensable for companies to employ progressive<br />
human resource policies that include talent attraction<br />
<strong>and</strong> retention, human capital development, occupational<br />
health & safety, <strong>and</strong> group-wide ethical principles that<br />
cover the entire supply chain.<br />
Legal protection of employees, paying living wage, policy<br />
to prevent exploitation<br />
153 Financial<br />
Markets &<br />
Information<br />
Users<br />
460 Financial<br />
Markets &<br />
Information<br />
Users<br />
169, 215 Business<br />
Migrant workers<br />
Human<br />
trafficking risks<br />
Relevant because of basic human rights to live<br />
Trafficking in persons, or human trafficking, involves the<br />
recruitment, transportation, transfer, harbouring or<br />
receipt of a person (a woman, man or a child), often over<br />
international borders but also frequently within the<br />
boundaries of a single country, for the purpose of<br />
exploitation. It is a widespread abuse, affecting<br />
developing countries, countries in transition <strong>and</strong><br />
industrialized market economies alike. The majority of<br />
victims of human trafficking are between the ages of 18<br />
<strong>and</strong> 24, with most having received a job offer prior to<br />
their departure<br />
249 Mediating<br />
Institution<br />
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Sustainability<br />
Category<br />
Topic<br />
Topic<br />
Specification<br />
(if available)<br />
Explanation Reference(s) 1 Constituency<br />
Safe labour migration is a key driver of sustainable<br />
economic development in both sending <strong>and</strong> receiving<br />
countries. The protection of migrant workers is becoming<br />
an increasingly important issue for a number of global<br />
industries, as well as for home <strong>and</strong> host governments.<br />
Trafficking of workers, particularly women <strong>and</strong> girls, into<br />
global supply chains remains a significant reality, in part<br />
due to poorly regulated recruitment industries. Pockets<br />
of good <strong>and</strong> innovative practice in responsible<br />
recruitment <strong>and</strong> combating trafficking exist but have yet<br />
to be taken to scale.<br />
254, 437 Mediating<br />
Institution<br />
Recruitment<br />
<strong>and</strong><br />
employment<br />
Over 215 million international migrants living outside<br />
their countries of origin play a vital role in the global<br />
economy. Recorded remittances received by developing<br />
countries, estimated to be US$325 billion in 2010, far<br />
exceed the volume of official aid flows <strong>and</strong> constitute<br />
more than 10 percent of gross domestic product (GDP) in<br />
many developing countries. The vast majority of migrants<br />
today are low-paid workers in industries ranging from<br />
apparel, electronics <strong>and</strong> construction to agriculture,<br />
hospitality, <strong>and</strong> domestic service. From the point of<br />
recruitment, through employment <strong>and</strong> to the point of<br />
return home, these workers are vulnerable to<br />
exploitation. Protection mechanisms to safeguard their<br />
rights continue to be wholly inadequate <strong>and</strong> access to<br />
legal remedy is poor in both host <strong>and</strong> home countries.<br />
Recruitment <strong>and</strong> employment of migrant workers<br />
Number of migrant workers employed<br />
253 Mediating<br />
Institution<br />
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Sustainability<br />
Category<br />
Topic<br />
Topic<br />
Specification<br />
(if available)<br />
Explanation Reference(s) 1 Constituency<br />
Countries of origin<br />
Gender of workers<br />
Positions within company<br />
Length of contracts<br />
Recruitment channels<br />
Any fees for recruitment<br />
Passport retention<br />
Migrant workers both internal <strong>and</strong> external are a<br />
significant <strong>and</strong> growing feature of all company activities.<br />
There are over 200 million migrants in the world. They<br />
are found within nearly all business sectors <strong>and</strong> across all<br />
regions. Many migrant workers, particularly those<br />
working in unskilled jobs are subject to discrimination<br />
<strong>and</strong> are vulnerable to exploitation <strong>and</strong> abuse.<br />
Impacts on local<br />
communities<br />
<strong>and</strong> services<br />
Operation of<br />
tourist<br />
establishments<br />
For many migrants exploitation begins during<br />
recruitment. Exorbitant fees <strong>and</strong> other charges, often at<br />
usurous rates of interest can leave many migrant<br />
workers effectively bonded labour whatever the<br />
subsequent conditions of employment.<br />
Company due dilligence <strong>and</strong> reporting should therefore<br />
extend into the supply chain for labour.<br />
In view of continually increasing transport flows,<br />
companies also need to consider the needs of local<br />
communities in the tourist destinations in which they<br />
operate.<br />
460 Financial<br />
Markets &<br />
Information<br />
Users<br />
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Sustainability<br />
Category<br />
Topic<br />
Topic<br />
Specification<br />
(if available)<br />
Explanation Reference(s) 1 Constituency<br />
Effects on locals` access to basic services <strong>and</strong> housing,<br />
respect of their rights for l<strong>and</strong>, water <strong>and</strong> property<br />
acquisitions, , that can affect local communities live<br />
quality<br />
215 Business<br />
Local<br />
community<br />
involvement<br />
Unlawful sex<br />
tourism<br />
Operation of<br />
tourist<br />
establishments<br />
Human<br />
trafficking risks<br />
<strong>and</strong> child abuse<br />
Local communities` life circumstances have to be<br />
ensured <strong>and</strong> their rights respected.<br />
Social projects <strong>and</strong> community involvement at holiday<br />
destinations<br />
Adherence to the Code of conduct for the protection of<br />
children from sexual exploitation in travel <strong>and</strong> tourism<br />
(http://www.thecode.org/)<br />
153 Financial<br />
Markets &<br />
Information<br />
Users<br />
304, 499 Mediating<br />
Institution<br />
Policies <strong>and</strong> management systems related to the Code.<br />
Breach of the code leads to violation of the following<br />
human rights:<br />
Universal declaration of human rights : articles 3, 4,5, 12<br />
<strong>and</strong> 13<br />
Convention on the rights of the child: articles 3, 6, 9, 11,<br />
19, 32, 34 <strong>and</strong> 35<br />
See section 3.3 as example on Kuoni human rights impact<br />
assessment covering children<br />
http://www.kuoni.com/docs/assessing_human_rights_i<br />
mpacts_0.pdf<br />
Unlawful Sex <strong>Tourism</strong> 110, 457 Mediating<br />
Institution<br />
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Page 21 of 28
Sustainability<br />
Category<br />
Topic<br />
Topic<br />
Specification<br />
(if available)<br />
Explanation Reference(s) 1 Constituency<br />
Hotel operations in areas of high risk of unlawful sex<br />
tourism<br />
Employee- <strong>and</strong> guest-facing practices to identify <strong>and</strong><br />
mitigate lawful sex tourism<br />
Sex tourism <strong>and</strong> its related risks of human trafficking <strong>and</strong><br />
child abuse are rare in occurrence within hotels.<br />
However, instances of occurrence have substantial<br />
impact. <strong>Hotels</strong> may not necessarily have the ability to<br />
prevent unlawful sex tourism; however they can take<br />
measures to identify occurrences <strong>and</strong> consequently act<br />
to remedy the situation.<br />
Several industry initiatives exist to combat unlawful sex<br />
tourism, such as the ECPAT Code of Conduct <strong>and</strong> the<br />
International <strong>Tourism</strong> Partnership Human Rights Working<br />
Group.<br />
Sex tourism is referenced as one of the worst forms of<br />
child labor by the ILO convention 182.<br />
GOVERNANCE / EUROPE: boardroom lady boom: is it<br />
possible without quotas?<br />
On 22 June, the CapitalCom agency published its 2011<br />
survey into the boardroom gender mix of CAC <strong>40</strong><br />
companies, with fairly encouraging results: the<br />
proportion of women on the board has doubled in recent<br />
years, from 10.5% in 2009 to 20.8% in 2011.<br />
Other<br />
Corporate<br />
governance<br />
Gender<br />
participation on<br />
governance<br />
bodies<br />
389 Financial<br />
Markets &<br />
Information<br />
Users<br />
In January, the French parliament adopted legislation<br />
imposing quotas for the proportion of women on the<br />
Sustainability Topics for Sectors: What do stakeholders want to know?<br />
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Sustainability<br />
Category<br />
Topic<br />
Topic<br />
Specification<br />
(if available)<br />
Explanation Reference(s) 1 Constituency<br />
board of major companies. Under the measures, the<br />
development of female board membership is m<strong>and</strong>atory<br />
<strong>and</strong> gradual: 20% for listed groups, public companies of<br />
an administrative, industrial <strong>and</strong> commercial nature by<br />
January 2014, rising to <strong>40</strong>% by January 2017. The law<br />
also stipulates that companies with no women present<br />
on their board must appoint at least one within six<br />
months of it being on the statute books (voted on 13<br />
January 2011). In France, some 2,000 companies are<br />
affected (the 650 largest listed firms <strong>and</strong> companies with<br />
more than 500 employees <strong>and</strong> those generating sales in<br />
excess of €50bn). In terms of sanctions for<br />
noncompliance, appointments that run counter to the<br />
parity principles are to be declared null <strong>and</strong> void <strong>and</strong><br />
attendance fees are to be temporarily suspended.<br />
At the European level <strong>and</strong> at the instigation of the Vicepresident<br />
of the European Commission, Viviane Reding,<br />
the European parliament will decide in March 2012 on<br />
whether to adopt common legislation on this matter (a<br />
m<strong>and</strong>atory proportion of women in decision-making<br />
positions of 30% in 2015 <strong>and</strong> <strong>40</strong>% in 2020). This will<br />
depend on the level of improvement seen based on the<br />
selfregulation of European companies, in accordance<br />
with the equality initiative adopted by the European<br />
Commission in December 2010 <strong>and</strong> the European<br />
parliament resolution of 17 January 2008 calling for the<br />
Commission <strong>and</strong> member states to promote a balance<br />
between women <strong>and</strong> men on company boards,<br />
particularly where member states are shareholders.<br />
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Sustainability<br />
Category<br />
Topic<br />
Topic<br />
Specification<br />
(if available)<br />
Explanation Reference(s) 1 Constituency<br />
Food safety<br />
Natural <strong>and</strong><br />
cultural heritage<br />
Health risks<br />
from fast food<br />
Management<br />
<strong>and</strong> operation<br />
of tourist<br />
establishments<br />
Europe as a whole illustrates the degree of hesitation<br />
between a soft-law approach <strong>and</strong> conventional<br />
legislation (quotas in this instance), but it is clear from<br />
the experience at national level that the second method<br />
tends to get much better results.<br />
The problem of obesity is now so severe that some argue<br />
it is one of the biggest health problems in the world,<br />
which increasingly affects both developed <strong>and</strong><br />
developing countries. While consumer <strong>and</strong> parental<br />
responsibility play a part in the epidemic, the fast-food<br />
sector has come under scrutiny in the context of this<br />
‘right to health’ challenge for its perceived role in<br />
contributing to obesity. Concerns have also been raised<br />
about the use of trans-fat to enhance flavour in fast (<strong>and</strong><br />
other) foods, which, it is argued, pose more severe<br />
health risks than ordinary saturated fat.<br />
Contribution to the protection of the heritage,<br />
sustainable utilization of wildlife species, use of native<br />
species for l<strong>and</strong>scaping, communications with customers<br />
regarding sustainability issues<br />
66 Mediating<br />
Institution<br />
215 Business<br />
Operation of touristic establishments have to be in<br />
harmony with local environment, otherwise they risk to<br />
change the ecosystem which is a great environmental<br />
risk. And also, the lack of communication of appropriate<br />
behaviour <strong>and</strong> of local values can lead to causing<br />
damages to natural <strong>and</strong> cultural heritage.<br />
Compliance with natural <strong>and</strong> cultural heritage <strong>and</strong> local<br />
sustainability principles, provision of access for persons<br />
215 Business<br />
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Sustainability<br />
Category<br />
Topic<br />
Topic<br />
Specification<br />
(if available)<br />
Explanation Reference(s) 1 Constituency<br />
with special needs<br />
Sourcing<br />
strategy <strong>and</strong><br />
policies<br />
ESG st<strong>and</strong>ards<br />
of suppliers<br />
Contributes to the preservation of local environment <strong>and</strong><br />
to the integration of people with disadvantages<br />
How do you ensure that your suppliers adhere to a<br />
st<strong>and</strong>ard of ESG compliance similar to that of your<br />
company?<br />
153 Civil Society<br />
Organization<br />
Local <strong>and</strong> fair<br />
trade services<br />
<strong>and</strong> goods<br />
When assessing the performance of your procurement<br />
<strong>and</strong> purchasing functions: Do you incentivise your<br />
procurement management for the selection of ESG<br />
performing suppliers even if you might have to carry a<br />
premium over less expensive suppliers?<br />
Purchasing local <strong>and</strong> fair-trade services <strong>and</strong> goods,<br />
enabling local entrepreneurs to develop <strong>and</strong> sell<br />
sustainable products, use of local goods in operation,<br />
design, etc.<br />
215 Business<br />
Sustainable procurement is environment-friendly <strong>and</strong><br />
contributes to the development of local communities.<br />
1<br />
All references can be found at https://www.globalreporting.org/reporting/sector-guidance/Topics-Research/Pages/default.aspx<br />
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References<br />
All references can be found at https://www.globalreporting.org/reporting/sector-guidance/Topics-Research/Pages/default.aspx<br />
66<br />
110<br />
133<br />
152°<br />
153<br />
Castan Centre for Human Rights Law; International Business Leaders Forum; Office of the United Nations High Commissioner for Human Rights,<br />
2008. Human Rights Translated, A Business Reference Guide, New York: United Nations Global Compact.<br />
International <strong>Tourism</strong> Partnership, 2013. Key Issues: Human Trafficking. [Online]<br />
Available at: http://www.tourismpartnership.org/what-we-do/key-issues/human-trafficking<br />
[Accessed 21 March 2013].<br />
European Agency for Safety <strong>and</strong> Health at Work (EU-OSHA), 2009. Literature review <strong>–</strong> The occupational safety <strong>and</strong> health of cleaning workers,<br />
Luxembourg: European Agency for Safety <strong>and</strong> Health at Work (EU-OSHA).<br />
European Federation of Cleaning Industries (EFCI), 2012. The Cleaning Industry in Europe, Brussels: European Federation of Cleaning Industries<br />
(EFCI).<br />
European Federation of Financial Analysts Societies (EFFAS) <strong>and</strong> Society of Investment Professionals in Germany (DVFA), 2010. KPIs for ESG - A<br />
Guideline for the Integration of ESG into Financial Analysis <strong>and</strong> Corporate Valuation, Frankfurt am Main: EFFAS.<br />
169 European Social Investment Forum (Eurosif), 2012. Hotel & <strong>Tourism</strong> Sector Report, Paris: Eurosif.<br />
185<br />
215<br />
249<br />
Forest Ethics, n.d. Model Forest Resources Policy. [Online]<br />
Available at: http://www.forestethics.org/model-forest-resources-policy<br />
[Accessed 27 March 2013].<br />
Global Sustainable <strong>Tourism</strong> Council (GSTC), 'Global Sustainable <strong>Tourism</strong> Criteria: Working Together for the Universal Adoption of Sustainable<br />
<strong>Tourism</strong> Practices', 2008.<br />
Hunter, P., 2010. Human Trafficking <strong>and</strong> Business: Good practices to prevent <strong>and</strong> combat human trafficking, New York: United Nations Global<br />
Initiative to Fight Human Trafficking (UN.GIFT).<br />
253 Institute for Human Rights <strong>and</strong> Business (IHRB), 'The Dhaka Principles for Migration with Dignity', Dhaka, 2011.<br />
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254<br />
304<br />
337<br />
353<br />
Institute for Human Rights <strong>and</strong> Business (IHRB), the International Business Leaders Forum (IBLF), The Ethical Trading Initiative (ETI), 2010.<br />
Business <strong>and</strong> Migration, Roundtable for collective action: Strengthening migrant worker protection in the supply chain, London: Institute for<br />
Human Rights <strong>and</strong> Business (IHRB).<br />
International Labour Organization (ILO), 2013. International Programme on the Elimination of Child Labour (IPEC). [Online] Available at:<br />
http://www.ilo.org/ipec/lang--en/index.htm#a1 [Accessed 26 March 2013].<br />
International <strong>Tourism</strong> Partnership, 2013. Key Issues: Water. [Online]<br />
Available at: http://www.tourismpartnership.org/what-we-do/key-issues/water<br />
[Accessed 21 March 2013].<br />
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