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40 – Hotels, Restaurants and Leisure, and Tourism Services

40 – Hotels, Restaurants and Leisure, and Tourism Services

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This table shows a list of topics identified as relevant by different stakeholder groups. They can be considered as stakeholders’ suggestions or requests<br />

for topics to be monitored or disclosed by organizations.<br />

Additional information about the project can be found at https://www.globalreporting.org/reporting/sector-guidance/Topics-<br />

Research/Pages/default.aspx<br />

<strong>40</strong> <strong>–</strong> <strong>Hotels</strong>, <strong>Restaurants</strong> <strong>and</strong> <strong>Leisure</strong>, <strong>and</strong> <strong>Tourism</strong> <strong>Services</strong><br />

31 Topics<br />

Owners <strong>and</strong> operators of hotels, resorts <strong>and</strong> cruise-ships. Includes travel agencies, tour operators <strong>and</strong> related services not classified elsewhere.<br />

Owners <strong>and</strong> operators of leisure facilities, including sport <strong>and</strong> fitness centers, stadiums, golf courses <strong>and</strong> amusement parks. Owners <strong>and</strong><br />

operators of restaurants, bars, pubs, fast-food or take-out facilities. Includes companies that provide food catering services. <strong>Tourism</strong><br />

organizations. Owners <strong>and</strong> operators of casinos <strong>and</strong> gaming facilities. Companies providing lottery <strong>and</strong> betting services.<br />

Sustainability<br />

Category<br />

Economic<br />

Topic<br />

Indirect<br />

economic<br />

impacts<br />

Topic<br />

Specification<br />

(if available)<br />

Local<br />

community<br />

Explanation Reference(s) 1 Constituency<br />

Support of local community, employment of local<br />

residents, monitoring economic contribution to the local<br />

environment<br />

169, 215 Business<br />

Contributes to the economic development of the<br />

neighbouring communities<br />

Sustainability Topics for Sectors: What do stakeholders want to know?<br />

HOTELS, RESTAURANTS AND LEISURE, AND TOURISM SERVICES<br />

May 2013<br />

Page 1 of 28


Sustainability<br />

Category<br />

Environmental<br />

Topic<br />

Materials<br />

sourcing<br />

Topic<br />

Specification<br />

(if available)<br />

Sourcing<br />

st<strong>and</strong>ards <strong>and</strong><br />

practices for<br />

cleaning<br />

products -<br />

Environmental,<br />

health <strong>and</strong><br />

safety criteria<br />

Explanation Reference(s) 1 Constituency<br />

Sustainable procurement covers measures taken by<br />

companies to integrate environmental <strong>and</strong> social criteria<br />

in the selection <strong>and</strong> management of suppliers.<br />

Sub-sector: Cleaning Products<br />

¦ Formal sourcing policy covering environmental <strong>and</strong><br />

social issues<br />

¦ Information on the integration of environmental,<br />

health <strong>and</strong> safety criteria when purchasing cleaning<br />

products<br />

¦ Details on environmental product specifications for<br />

purchase<br />

¦ REACH (or other international st<strong>and</strong>ards) compliance<br />

¦ % of green cleaning products purchased with ecolabels<br />

¦ audit of suppliers on environmental or social issues<br />

(e.g. subcontractors on health <strong>and</strong> safety risk, working<br />

conditions) <strong>and</strong> percentage of suppliers audited<br />

¦ percentage of buyers trained on sustainable purchases<br />

133, 152 Financial<br />

Markets &<br />

Information<br />

Users<br />

¦ Purchasing of products with reduced environmental<br />

impacts (including harmful chemicals, ecolabels), are<br />

directly of concerns in the industry. Sector leaders select<br />

products <strong>and</strong> suppliers based on environmental<br />

specifications, which include compliance with REACH or<br />

ROHS. Cleaning company can shortlist preferred<br />

suppliers with more environmentally friendly alternatives<br />

(eco-products).<br />

¦ Specific attention has to be given also to suppliers of<br />

cleaning products' health <strong>and</strong> safety management<br />

Sustainability Topics for Sectors: What do stakeholders want to know?<br />

HOTELS, RESTAURANTS AND LEISURE, AND TOURISM SERVICES<br />

May 2013<br />

Page 2 of 28


Sustainability<br />

Category<br />

Topic<br />

Topic<br />

Specification<br />

(if available)<br />

Sourcing<br />

st<strong>and</strong>ards <strong>and</strong><br />

practices for<br />

cleaning<br />

products -<br />

International<br />

<strong>and</strong> national<br />

st<strong>and</strong>ards on<br />

the restriction<br />

of chemicals<br />

<strong>and</strong>/or<br />

hazardous<br />

substances<br />

Explanation Reference(s) 1 Constituency<br />

system as employees are h<strong>and</strong>ling potentially harmful<br />

chemical products<br />

Sustainable procurement covers measures taken by<br />

companies to integrate environmental <strong>and</strong> social criteria<br />

in the selection <strong>and</strong> management of suppliers.<br />

Sub-sector: Cleaning Products<br />

¦ Formal sourcing policy covering environmental <strong>and</strong><br />

social issues<br />

¦ Information on the integration of environmental,<br />

health <strong>and</strong> safety criteria when purchasing cleaning<br />

products<br />

¦ Details on environmental product specifications for<br />

purchase<br />

¦ REACH (or other international st<strong>and</strong>ards) compliance<br />

¦ % of green cleaning products purchased with ecolabels<br />

¦ audit of suppliers on environmental or social issues<br />

(e.g. subcontractors on health <strong>and</strong> safety risk, working<br />

conditions) <strong>and</strong> percentage of suppliers audited<br />

¦ percentage of buyers trained on sustainable purchases<br />

133, 152 Financial<br />

Markets &<br />

Information<br />

Users<br />

¦ Purchasing of products with reduced environmental<br />

impacts (including harmful chemicals, ecolabels), are<br />

directly of concerns in the industry. Sector leaders select<br />

products <strong>and</strong> suppliers based on environmental<br />

specifications, which include compliance with REACH or<br />

ROHS. Cleaning company can shortlist preferred<br />

suppliers with more environmentally friendly alternatives<br />

(eco-products).<br />

¦ Specific attention has to be given also to suppliers of<br />

Sustainability Topics for Sectors: What do stakeholders want to know?<br />

HOTELS, RESTAURANTS AND LEISURE, AND TOURISM SERVICES<br />

May 2013<br />

Page 3 of 28


Sustainability<br />

Category<br />

Topic<br />

Topic<br />

Specification<br />

(if available)<br />

Sourcing<br />

st<strong>and</strong>ards <strong>and</strong><br />

practices for<br />

food <strong>and</strong><br />

beverages<br />

Explanation Reference(s) 1 Constituency<br />

cleaning products' health <strong>and</strong> safety management<br />

system as employees are h<strong>and</strong>ling potentially harmful<br />

chemical products<br />

Impacts of Food & Beverage Procurement<br />

Practices <strong>and</strong> performance related to food <strong>and</strong> beverage<br />

procurement<br />

Major impacts identified through food <strong>and</strong> beverage<br />

procurement<br />

457 Mediating<br />

Institution<br />

Food <strong>and</strong> beverage operations are often part of fullservice<br />

hotels, though they may not be directly under the<br />

hotel’s operational control. Furthermore, food <strong>and</strong><br />

beverage operations are rarely the primary revenue<br />

source or business model for a hotel. At the same time,<br />

environmental <strong>and</strong> social issues surrounding food <strong>and</strong><br />

beverage are often among the most relevant to guests<br />

<strong>and</strong> other stakeholders As such, the scope of material<br />

issues for a food <strong>and</strong> beverage company has certain<br />

overlap with full-service hotels, but in relation to other<br />

topics <strong>and</strong> aspects of hotel operations may be less<br />

material. Practices relating to food <strong>and</strong> beverage should<br />

be further evaluated as to their boundary <strong>and</strong> level of<br />

inclusion in reporting.<br />

Much overlap exists with Food & Beverage companies<br />

<strong>and</strong> restaurant companies, however in hotel companies<br />

the issue arises as a general topic rather than the<br />

itemized topics within Food & Beverage that may arise<br />

individually as material for a foodservice company.<br />

Sustainability Topics for Sectors: What do stakeholders want to know?<br />

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May 2013<br />

Page 4 of 28


Sustainability<br />

Category<br />

Topic<br />

Materials<br />

sourcing <strong>and</strong><br />

use<br />

Topic<br />

Specification<br />

(if available)<br />

Operational<br />

supplies<br />

Explanation Reference(s) 1 Constituency<br />

Significant impacts from the purchase <strong>and</strong> disposal of<br />

operational supplies<br />

Key operational supplies with environmental <strong>and</strong> social<br />

impact risks<br />

Actions to minimize impacts of key operational supply<br />

purchases<br />

457 Mediating<br />

Institution<br />

<strong>Hotels</strong> have a diverse supply chain encompassing<br />

hundreds of products. It is important to identify which<br />

purchases have the most significant impact in their<br />

disposal. Significance may be by weight of products, their<br />

environmental impacts from associated materials, the<br />

reusability or recyclability of their design <strong>and</strong> waste<br />

infrastructure. Examples mentioned include mattresses<br />

<strong>and</strong> carpeting.<br />

It is important to identify which purchases have the most<br />

significant impact in their upstream lifecycle. Significance<br />

may be by scarcity of raw materials, environmental &<br />

social impacts of their manufacture <strong>and</strong> distribution, <strong>and</strong><br />

stakeholder perception. Examples mentioned include<br />

bathroom tissue.<br />

International <strong>Tourism</strong> Partnership working group has<br />

been established on Supply chain issues<br />

http://www.tourismpartnership.org/what-wedo/working-groups<br />

Sustainability Topics for Sectors: What do stakeholders want to know?<br />

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May 2013<br />

Page 5 of 28


Sustainability<br />

Category<br />

Topic<br />

Topic<br />

Specification<br />

(if available)<br />

Wood-based<br />

products from<br />

responsibly<br />

managed forests<br />

Explanation Reference(s) 1 Constituency<br />

Sourcing of wood based products (paper, furniture, etc)<br />

from responsibly managed forests.<br />

The following sections of the GRI reporting guidelines<br />

may be used by a reporter to mention FSC related<br />

activities, those are:<br />

- Profile - Commitments to External Initiatives: 4.12<br />

externally developed economic, environmental, <strong>and</strong><br />

social charters, principles, or other initiatives to which<br />

the organization subscribes or endorses.<br />

- Environmental Impact: EN 26: Initiatives to mitigate<br />

environmental impacts of products <strong>and</strong> services, <strong>and</strong><br />

extent of impact mitigation.<br />

- Product: PR3: Type of product <strong>and</strong> service information<br />

required by procedures <strong>and</strong> percentage of significant<br />

products <strong>and</strong> services subject to such information<br />

requirements.<br />

The above indicators are mostly not quantitative <strong>and</strong> a<br />

reporter may find difficult to integrate FSC related<br />

information.<br />

Ideally there would be a quantitative indicator related to<br />

certification scheme or initiative regarding the supply<br />

<strong>and</strong> the final product within the GRI guideline.<br />

185, 569 Civil Society<br />

Organization<br />

In order to ease the reporting of FSC related activities,<br />

we propose to include two indicators related to supply<br />

<strong>and</strong> final product content. The wording could follow the<br />

Food Processing Supplement <strong>and</strong> worded as follows:<br />

“Percentage of purchased material by volume <strong>and</strong><br />

weight which is verified as being in accordance with<br />

Sustainability Topics for Sectors: What do stakeholders want to know?<br />

HOTELS, RESTAURANTS AND LEISURE, AND TOURISM SERVICES<br />

May 2013<br />

Page 6 of 28


Sustainability<br />

Category<br />

Topic<br />

Topic<br />

Specification<br />

(if available)<br />

Explanation Reference(s) 1 Constituency<br />

credible, internationally recognized responsible<br />

production st<strong>and</strong>ards, broken down by st<strong>and</strong>ard”.<br />

This topic reflects significant impacts, risks <strong>and</strong><br />

opportunities for an organization itself <strong>and</strong> its<br />

stakeholders as well as requires active management or<br />

engagement by the organization.<br />

By buying FSC certified products, companies provide<br />

incentives for responsible forestry <strong>and</strong> can enjoy their<br />

purchases knowing it has not contributed to the<br />

destruction of the world’s forest or even come from<br />

companies involved in human rights abuses. Almost<br />

everything made from wood <strong>and</strong> other forest products<br />

are available with the FSC label. Finding FSC products<br />

becomes easier everyday. Literally every day, more FSC<br />

products become available.<br />

This topic is relevant for all 52 business/industry activity<br />

groups.<br />

These simple steps can be followed by companies to find<br />

<strong>and</strong> buy FSC products:<br />

1. Check the FSC marketplace at marketplace.fsc.org (in<br />

January 2013, the marketplace is still a beta version)<br />

Please note this database will currently only search for<br />

manufacturers <strong>and</strong> distributors, not retailers. There are<br />

only a few exceptions where retailers are also certified.<br />

To find products carried by your local retailer, please<br />

contact them directly. We are working on including other<br />

search options to this database in the future.<br />

Sustainability Topics for Sectors: What do stakeholders want to know?<br />

HOTELS, RESTAURANTS AND LEISURE, AND TOURISM SERVICES<br />

May 2013<br />

Page 7 of 28


Sustainability<br />

Category<br />

Topic<br />

Plastics use <strong>and</strong><br />

management<br />

Topic<br />

Specification<br />

(if available)<br />

Explanation Reference(s) 1 Constituency<br />

2. Ask your retailer<br />

Chances are, they will carry FSC certified products. If not,<br />

let them know you would be interested in certified<br />

products. Not all certification systems are equal <strong>and</strong> only<br />

FSC guarantees that the product has been made from<br />

environmentally <strong>and</strong> responsibly managed forests.<br />

By asking for FSC certified products, you show that there<br />

is a dem<strong>and</strong>. This is an important <strong>and</strong> simple way how<br />

you can help FSC to make a difference.<br />

Plastic, a valuable material, can generate significant<br />

positive, or negative, impacts on economy, environment<br />

<strong>and</strong> society. Plastic should be treated as a resource <strong>and</strong><br />

managed judiciously.<br />

353, 367 Civil Society<br />

Organization<br />

A disclosure on management approach for plastics,<br />

including governance, strategy, risks, opportunities,<br />

considering: opportunities for product redesign,<br />

increasing recycled content, implementing reclaim<br />

<strong>and</strong>/or reuse which could attract economies, br<strong>and</strong><br />

loyalty, investment, employee goodwill, <strong>and</strong>; risks to the<br />

business, stakeholder health, environment <strong>and</strong> society<br />

(including reputational/social license to operate,<br />

regulatory, investor, insurer, <strong>and</strong> liability risks) for<br />

plastics that are directly harmful to stakeholders, or<br />

indirectly through plastics being wasted/littered.<br />

Performance indicators regarding the types <strong>and</strong> volumes<br />

of plastics being used, collected <strong>and</strong>/or distributed<br />

downstream; the portion that is made of post-consumerrecycled,<br />

bio-based, biodegradable, compostable, <strong>and</strong>/or<br />

oxobiodegradable material; the ratio of expected life-<br />

Sustainability Topics for Sectors: What do stakeholders want to know?<br />

HOTELS, RESTAURANTS AND LEISURE, AND TOURISM SERVICES<br />

May 2013<br />

Page 8 of 28


Sustainability<br />

Category<br />

Topic<br />

Topic<br />

Specification<br />

(if available)<br />

Explanation Reference(s) 1 Constituency<br />

span of plastic products in contrast to the duration of<br />

their intended use; these volumes broken down by end<br />

of life disposition.<br />

Most of this disclosure can be captured through the<br />

existing GRI framework (e.g. GRI G3 EC9, EN1, EN2,<br />

EN22), but commentary is needed to ensure disclosers<br />

appreciate the materiality of plastic; these aspects of the<br />

G3.1 EO sector supplement (EO1, E22, E27, SO9, EO8,<br />

EO9, EO11) should be reused for <strong>Hotels</strong>, <strong>Restaurants</strong>,<br />

<strong>Leisure</strong>, <strong>Tourism</strong> <strong>and</strong> also for<br />

facilities/office/dining/catering management. Refer to<br />

the Plastic Disclosure Project ( www.plasticdisclosure.org<br />

) for more details on the suggested questions. PDP will<br />

align its questions to GRI G4 to assist disclosers.<br />

Plastic can have significant positive, or negative, impacts<br />

on the economy, environment <strong>and</strong> society:<br />

Economics: There are significant cost savings available to<br />

organisations that treat plastic as a resource (e.g.<br />

through redesign, use of recycled content, reclaiming,<br />

etc.) <strong>and</strong> risks of increased direct costs (regulation,<br />

liability, cost of capital, insurance) to organisations that<br />

do not lead in this area as well as indirect economic costs<br />

to impacted industries (e.g. food production, tourism)<br />

Environment: Plastics that are wasted or littered<br />

become extremely harmful to the environment, which<br />

will have a material effect on biodiversity <strong>and</strong> the global<br />

food chain, both nearby <strong>and</strong> far outside the local area of<br />

operations<br />

Society: Some plastics are harmful to stakeholders<br />

Sustainability Topics for Sectors: What do stakeholders want to know?<br />

HOTELS, RESTAURANTS AND LEISURE, AND TOURISM SERVICES<br />

May 2013<br />

Page 9 of 28


Sustainability<br />

Category<br />

Topic<br />

Topic<br />

Specification<br />

(if available)<br />

Explanation Reference(s) 1 Constituency<br />

during manufacture, use <strong>and</strong>/or disposal (e.g. due to<br />

phthalates, BPA), impact the wellbeing of society (e.g.<br />

effect of litter on community spirit <strong>and</strong> their interest in<br />

sustainability).<br />

While a valuable invention, which benefits society in<br />

many ways, the negative impacts associated with<br />

society's growing use of plastic are not fully recognised.<br />

Roughly 85% of plastic used in products <strong>and</strong> packaging is<br />

not recycled, <strong>and</strong> most plastic produced in the last 60<br />

years still remains in the environment today.<br />

Approximately 70% of discarded plastic is from single-use<br />

food <strong>and</strong> beverage containers. Discarded plastics persist<br />

in the environment for dozens or hundreds of years,<br />

accumulating across the globe, often out of sight of the<br />

producers <strong>and</strong> users. The direct physical impacts of<br />

plastic are significant to the organisation in increased<br />

costs or missed opportunities, <strong>and</strong> related economies<br />

(e.g. over $1.2bn in annual damages to ocean-related<br />

industries in Asia-Pacific), the environment through<br />

harming habitats <strong>and</strong> species, <strong>and</strong> to stakeholders health<br />

when exposed to the chemical ingredients; <strong>and</strong> are<br />

magnified if fragmentation of the plastic occurs, making<br />

it available for ingestion to additional species, who<br />

adsorb the chemical ingredients <strong>and</strong>/or the toxins carried<br />

on the plastic. These negative impacts could be avoided<br />

<strong>and</strong> turned into positive impacts, if plastic was treated as<br />

a resource to be managed judiciously (e.g. the US<br />

economy lost $8.3bn worth of plastic packaging in 2010)<br />

Sustainability Topics for Sectors: What do stakeholders want to know?<br />

HOTELS, RESTAURANTS AND LEISURE, AND TOURISM SERVICES<br />

May 2013<br />

Page 10 of 28


Sustainability<br />

Category<br />

Topic<br />

Energy<br />

consumption<br />

Topic<br />

Specification<br />

(if available)<br />

Hotel<br />

operations<br />

Explanation Reference(s) 1 Constituency<br />

- "It is not good business practice to throw away valuable<br />

resources".<br />

Significant consumption of resources from hotel<br />

operations<br />

455, 456 Mediating<br />

Institution<br />

Energy usage, water usage, materials <strong>and</strong> waste<br />

generation/disposal/diversion, GHG emissions, per room<br />

night for site consumption.<br />

The use phase of hotels is the most consumptive <strong>and</strong><br />

relevant to all stakeholders from the viewpoint of hotel<br />

operations. All hotel companies that publish GRI reports<br />

will report some type of energy, water, waste, <strong>and</strong><br />

carbon indicators, either in aggregate, in units of<br />

intensity, or both.<br />

Though all companies disclose this information, more<br />

precision is needed to st<strong>and</strong>ardize the boundaries,<br />

quantification methods, <strong>and</strong> metrics used to enable<br />

common reporting <strong>and</strong> comparison globally. This has<br />

been done for carbon footprints for room nights but not<br />

at an organizational level <strong>and</strong> not for all relevant metrics.<br />

See also the Hotel Carbon Measurement Initiative which<br />

has produced guidance documents, using wide industry<br />

collaboration <strong>and</strong> stakeholder consultation.<br />

http://www.wttc.org/activities/environment/hotelcarbon-measurement-initiative/<br />

Control of energy <strong>and</strong> water consumption, reduction of<br />

GHG emissions, measures taken to become more energy-<br />

215 Business<br />

Sustainability Topics for Sectors: What do stakeholders want to know?<br />

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May 2013<br />

Page 11 of 28


Sustainability<br />

Category<br />

Topic<br />

Topic<br />

Specification<br />

(if available)<br />

Explanation Reference(s) 1 Constituency<br />

efficient<br />

Energy<br />

efficiency of<br />

operations<br />

Energy use has to be efficient not to place burden on the<br />

environment <strong>and</strong> to become more profitable<br />

Energy consumption, total 153 Financial<br />

Markets &<br />

Information<br />

Users<br />

Control of energy <strong>and</strong> water consumption, reduction of 215 Business<br />

GHG emissions, measures taken to become more energyefficient<br />

Fuel<br />

consumption<br />

Water<br />

consumption<br />

Energy use has to be efficient not to place burden on the<br />

environment <strong>and</strong> to become more profitable<br />

Ships fuel consumption of vessels by ship-type 153 Financial<br />

Markets &<br />

Information<br />

Users<br />

Hotel<br />

Significant consumption of resources from hotel<br />

455, 456 Mediating<br />

operations operations<br />

Institution<br />

Energy usage, water usage, materials <strong>and</strong> waste<br />

generation/disposal/diversion, GHG emissions, per room<br />

night for site consumption.<br />

The use phase of hotels is the most consumptive <strong>and</strong><br />

relevant to all stakeholders from the viewpoint of hotel<br />

operations. All hotel companies that publish GRI reports<br />

will report some type of energy, water, waste, <strong>and</strong><br />

carbon indicators, either in aggregate, in units of<br />

Sustainability Topics for Sectors: What do stakeholders want to know?<br />

HOTELS, RESTAURANTS AND LEISURE, AND TOURISM SERVICES<br />

May 2013<br />

Page 12 of 28


Sustainability<br />

Category<br />

Topic<br />

Topic<br />

Specification<br />

(if available)<br />

Explanation Reference(s) 1 Constituency<br />

intensity, or both.<br />

Though all companies disclose this information, more<br />

precision is needed to st<strong>and</strong>ardize the boundaries,<br />

quantification methods, <strong>and</strong> metrics used to enable<br />

common reporting <strong>and</strong> comparison globally. This has<br />

been done for carbon footprints for room nights but not<br />

at an organizational level <strong>and</strong> not for all relevant metrics.<br />

See also the Hotel Carbon Measurement Initiative which<br />

has produced guidance documents, using wide industry<br />

collaboration <strong>and</strong> stakeholder consultation.<br />

http://www.wttc.org/activities/environment/hotelcarbon-measurement-initiative/<br />

Control of energy <strong>and</strong> water consumption, reduction of<br />

GHG emissions, measures taken to becme more energyefficient<br />

215 Business<br />

Water<br />

withdrawal<br />

Water<br />

consumption<br />

<strong>and</strong><br />

management in<br />

water scarce<br />

areas<br />

Energy use has to be efficient not to place burden on the<br />

environment <strong>and</strong> to become more profitable<br />

Water consumption in m 3 153 Financial<br />

Markets &<br />

Information<br />

Users<br />

Impacts associated with water withdrawals, usage, <strong>and</strong> 337, 457 Mediating<br />

discharge in water-scarce locations of operation<br />

Institution<br />

Hotel operations located within water-stressed areas<br />

Water withdrawals in water-stressed areas<br />

Water consumption <strong>and</strong> conservation efforts from<br />

Sustainability Topics for Sectors: What do stakeholders want to know?<br />

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May 2013<br />

Page 13 of 28


Sustainability<br />

Category<br />

Topic<br />

Topic<br />

Specification<br />

(if available)<br />

Explanation Reference(s) 1 Constituency<br />

operations<br />

Water discharge in locations without adequate<br />

wastewater treatment infrastructure<br />

Guest engagement for water conservation<br />

Water scarcity has the potential to impact operational<br />

costs, feasibility of development, community relations,<br />

<strong>and</strong> other environmental impacts. The impacts<br />

associated with water may go beyond operations inside<br />

the hotel building. In addition, the guest experience can<br />

be affected in several ways relating to water.<br />

Wastewater<br />

Management<br />

<strong>and</strong> treatment<br />

See roundtable proceedings document, <strong>and</strong> see also<br />

Reference document #1 for Material Topic #5 below.<br />

Impacts associated with water withdrawals, usage, <strong>and</strong><br />

discharge in water-scarce locations of operation<br />

337, 457 Mediating<br />

Institution<br />

Hotel operations located within water-stressed areas<br />

Water withdrawals in water-stressed areas<br />

Water consumption <strong>and</strong> conservation efforts from<br />

operations<br />

Water discharge in locations without adequate<br />

wastewater treatment infrastructure<br />

Guest engagement for water conservation<br />

Water scarcity has the potential to impact operational<br />

costs, feasibility of development, community relations,<br />

<strong>and</strong> other environmental impacts. The impacts<br />

associated with water may go beyond operations inside<br />

the hotel building. In addition, the guest experience can<br />

Sustainability Topics for Sectors: What do stakeholders want to know?<br />

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Sustainability<br />

Category<br />

Topic<br />

Topic<br />

Specification<br />

(if available)<br />

Explanation Reference(s) 1 Constituency<br />

be affected in several ways relating to water.<br />

See roundtable proceedings document, <strong>and</strong> see also<br />

Reference document #1 for Material Topic #5 below.<br />

Treatment <strong>and</strong> reuse of wastewater, implementation of<br />

a solid waste management plan, management <strong>and</strong><br />

reduction of chemicals used <strong>and</strong> pollution<br />

215 Business<br />

Biodiversity,<br />

ecosystem <strong>and</strong><br />

habitat<br />

protection<br />

Impacts of<br />

tourism on<br />

coastal <strong>and</strong><br />

marine<br />

ecosystems<br />

Inappropriate waste <strong>and</strong> pollution management bears<br />

high environmental <strong>and</strong> health risks.<br />

Overfished, polluted, taken for granted, carelessly<br />

abused <strong>and</strong> destroyed, <strong>and</strong> much more fragile <strong>and</strong><br />

complex than we once thought ... the largest living space<br />

on Earth is fast deteriorating.<br />

Massive influxes of tourists, often to a relatively small<br />

area, have a huge impact. They add to the pollution,<br />

waste, <strong>and</strong> water needs of the local population, putting<br />

local infrastructure <strong>and</strong> habitats under enormous<br />

pressure. Some resorts empty their sewage <strong>and</strong> other<br />

wastes directly into water surrounding coral reefs <strong>and</strong><br />

other sensitive marine habitats. The increased popularity<br />

of cruise ships has also adversely affected the marine<br />

environment. Carrying up to 4,000 passengers <strong>and</strong> crew,<br />

these enormous floating towns are a major source of<br />

marine pollution through the dumping of garbage <strong>and</strong><br />

untreated sewage at sea, <strong>and</strong> the release of other<br />

shipping-related pollutants<br />

Expenditure on projects for biodiversity, natural<br />

ecosystems, l<strong>and</strong>scapes, protection of coastlines,<br />

609 Civil Society<br />

Organization<br />

153 Financial<br />

Markets &<br />

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Sustainability<br />

Category<br />

Topic<br />

Emissions to air<br />

- GHG emissions<br />

Topic<br />

Specification<br />

(if available)<br />

Hotel<br />

operations<br />

Explanation Reference(s) 1 Constituency<br />

protection of natural habitats<br />

Significant consumption of resources from hotel<br />

operations<br />

Information<br />

Users<br />

455, 456 Mediating<br />

Institution<br />

Energy usage, water usage, materials <strong>and</strong> waste<br />

generation/disposal/diversion, GHG emissions, per room<br />

night for site consumption.<br />

The use phase of hotels is the most consumptive <strong>and</strong><br />

relevant to all stakeholders from the viewpoint of hotel<br />

operations. All hotel companies that publish GRI reports<br />

will report some type of energy, water, waste, <strong>and</strong><br />

carbon indicators, either in aggregate, in units of<br />

intensity, or both.<br />

Though all companies disclose this information, more<br />

precision is needed to st<strong>and</strong>ardize the boundaries,<br />

quantification methods, <strong>and</strong> metrics used to enable<br />

common reporting <strong>and</strong> comparison globally. This has<br />

been done for carbon footprints for room nights but not<br />

at an organizational level <strong>and</strong> not for all relevant metrics.<br />

See also the Hotel Carbon Measurement Initiative which<br />

has produced guidance documents, using wide industry<br />

collaboration <strong>and</strong> stakeholder consultation.<br />

http://www.wttc.org/activities/environment/hotelcarbon-measurement-initiative/<br />

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Sustainability<br />

Category<br />

Topic<br />

Waste<br />

management<br />

Topic<br />

Specification<br />

(if available)<br />

Generation,<br />

disposal,<br />

diversion<br />

Explanation Reference(s) 1 Constituency<br />

Significant consumption of resources from hotel<br />

operations<br />

Energy usage, water usage, materials <strong>and</strong> waste<br />

generation/disposal/diversion, GHG emissions, per room<br />

night for site consumption.<br />

455, 456 Mediating<br />

Institution<br />

The use phase of hotels is the most consumptive <strong>and</strong><br />

relevant to all stakeholders from the viewpoint of hotel<br />

operations. All hotel companies that publish GRI reports<br />

will report some type of energy, water, waste, <strong>and</strong><br />

carbon indicators, either in aggregate, in units of<br />

intensity, or both.<br />

Though all companies disclose this information, more<br />

precision is needed to st<strong>and</strong>ardize the boundaries,<br />

quantification methods, <strong>and</strong> metrics used to enable<br />

common reporting <strong>and</strong> comparison globally. This has<br />

been done for carbon footprints for room nights but not<br />

at an organizational level <strong>and</strong> not for all relevant metrics.<br />

See also the Hotel Carbon Measurement Initiative which<br />

has produced guidance documents, using wide industry<br />

collaboration <strong>and</strong> stakeholder consultation.<br />

http://www.wttc.org/activities/environment/hotelcarbon-measurement-initiative/<br />

Treatment <strong>and</strong> reuse of wastewater, implementation of<br />

a solid waste management plan, management <strong>and</strong><br />

reduction of chemicals used <strong>and</strong> pollution<br />

215 Business<br />

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Sustainability<br />

Category<br />

Topic<br />

Topic<br />

Specification<br />

(if available)<br />

Social Labor conditions Human capital<br />

development<br />

Explanation Reference(s) 1 Constituency<br />

Inappropriate waste <strong>and</strong> pollution management bears<br />

high environmental <strong>and</strong> health risks.<br />

Waste Scope I: Total waste in tonnes<br />

Waste Scope II: Percentage of waste which is recycled<br />

Waste Scope III: Hazardous waste total in tonnes total<br />

The key sustainability factors for the hotels, restaurants,<br />

bars & recreational services sector are linked to its<br />

employees, who drive the business <strong>and</strong> are the face of a<br />

company toward its customers. This makes it<br />

indispensable for companies to employ progressive<br />

human resource policies that include talent attraction<br />

<strong>and</strong> retention, human capital development, occupational<br />

health & safety, <strong>and</strong> group-wide ethical principles that<br />

cover the entire supply chain.<br />

Legal protection of employees, paying living wage, policy<br />

to prevent exploitation<br />

153 Financial<br />

Markets &<br />

Information<br />

Users<br />

460 Financial<br />

Markets &<br />

Information<br />

Users<br />

169, 215 Business<br />

Migrant workers<br />

Human<br />

trafficking risks<br />

Relevant because of basic human rights to live<br />

Trafficking in persons, or human trafficking, involves the<br />

recruitment, transportation, transfer, harbouring or<br />

receipt of a person (a woman, man or a child), often over<br />

international borders but also frequently within the<br />

boundaries of a single country, for the purpose of<br />

exploitation. It is a widespread abuse, affecting<br />

developing countries, countries in transition <strong>and</strong><br />

industrialized market economies alike. The majority of<br />

victims of human trafficking are between the ages of 18<br />

<strong>and</strong> 24, with most having received a job offer prior to<br />

their departure<br />

249 Mediating<br />

Institution<br />

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Sustainability<br />

Category<br />

Topic<br />

Topic<br />

Specification<br />

(if available)<br />

Explanation Reference(s) 1 Constituency<br />

Safe labour migration is a key driver of sustainable<br />

economic development in both sending <strong>and</strong> receiving<br />

countries. The protection of migrant workers is becoming<br />

an increasingly important issue for a number of global<br />

industries, as well as for home <strong>and</strong> host governments.<br />

Trafficking of workers, particularly women <strong>and</strong> girls, into<br />

global supply chains remains a significant reality, in part<br />

due to poorly regulated recruitment industries. Pockets<br />

of good <strong>and</strong> innovative practice in responsible<br />

recruitment <strong>and</strong> combating trafficking exist but have yet<br />

to be taken to scale.<br />

254, 437 Mediating<br />

Institution<br />

Recruitment<br />

<strong>and</strong><br />

employment<br />

Over 215 million international migrants living outside<br />

their countries of origin play a vital role in the global<br />

economy. Recorded remittances received by developing<br />

countries, estimated to be US$325 billion in 2010, far<br />

exceed the volume of official aid flows <strong>and</strong> constitute<br />

more than 10 percent of gross domestic product (GDP) in<br />

many developing countries. The vast majority of migrants<br />

today are low-paid workers in industries ranging from<br />

apparel, electronics <strong>and</strong> construction to agriculture,<br />

hospitality, <strong>and</strong> domestic service. From the point of<br />

recruitment, through employment <strong>and</strong> to the point of<br />

return home, these workers are vulnerable to<br />

exploitation. Protection mechanisms to safeguard their<br />

rights continue to be wholly inadequate <strong>and</strong> access to<br />

legal remedy is poor in both host <strong>and</strong> home countries.<br />

Recruitment <strong>and</strong> employment of migrant workers<br />

Number of migrant workers employed<br />

253 Mediating<br />

Institution<br />

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Sustainability<br />

Category<br />

Topic<br />

Topic<br />

Specification<br />

(if available)<br />

Explanation Reference(s) 1 Constituency<br />

Countries of origin<br />

Gender of workers<br />

Positions within company<br />

Length of contracts<br />

Recruitment channels<br />

Any fees for recruitment<br />

Passport retention<br />

Migrant workers both internal <strong>and</strong> external are a<br />

significant <strong>and</strong> growing feature of all company activities.<br />

There are over 200 million migrants in the world. They<br />

are found within nearly all business sectors <strong>and</strong> across all<br />

regions. Many migrant workers, particularly those<br />

working in unskilled jobs are subject to discrimination<br />

<strong>and</strong> are vulnerable to exploitation <strong>and</strong> abuse.<br />

Impacts on local<br />

communities<br />

<strong>and</strong> services<br />

Operation of<br />

tourist<br />

establishments<br />

For many migrants exploitation begins during<br />

recruitment. Exorbitant fees <strong>and</strong> other charges, often at<br />

usurous rates of interest can leave many migrant<br />

workers effectively bonded labour whatever the<br />

subsequent conditions of employment.<br />

Company due dilligence <strong>and</strong> reporting should therefore<br />

extend into the supply chain for labour.<br />

In view of continually increasing transport flows,<br />

companies also need to consider the needs of local<br />

communities in the tourist destinations in which they<br />

operate.<br />

460 Financial<br />

Markets &<br />

Information<br />

Users<br />

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Sustainability<br />

Category<br />

Topic<br />

Topic<br />

Specification<br />

(if available)<br />

Explanation Reference(s) 1 Constituency<br />

Effects on locals` access to basic services <strong>and</strong> housing,<br />

respect of their rights for l<strong>and</strong>, water <strong>and</strong> property<br />

acquisitions, , that can affect local communities live<br />

quality<br />

215 Business<br />

Local<br />

community<br />

involvement<br />

Unlawful sex<br />

tourism<br />

Operation of<br />

tourist<br />

establishments<br />

Human<br />

trafficking risks<br />

<strong>and</strong> child abuse<br />

Local communities` life circumstances have to be<br />

ensured <strong>and</strong> their rights respected.<br />

Social projects <strong>and</strong> community involvement at holiday<br />

destinations<br />

Adherence to the Code of conduct for the protection of<br />

children from sexual exploitation in travel <strong>and</strong> tourism<br />

(http://www.thecode.org/)<br />

153 Financial<br />

Markets &<br />

Information<br />

Users<br />

304, 499 Mediating<br />

Institution<br />

Policies <strong>and</strong> management systems related to the Code.<br />

Breach of the code leads to violation of the following<br />

human rights:<br />

Universal declaration of human rights : articles 3, 4,5, 12<br />

<strong>and</strong> 13<br />

Convention on the rights of the child: articles 3, 6, 9, 11,<br />

19, 32, 34 <strong>and</strong> 35<br />

See section 3.3 as example on Kuoni human rights impact<br />

assessment covering children<br />

http://www.kuoni.com/docs/assessing_human_rights_i<br />

mpacts_0.pdf<br />

Unlawful Sex <strong>Tourism</strong> 110, 457 Mediating<br />

Institution<br />

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Sustainability<br />

Category<br />

Topic<br />

Topic<br />

Specification<br />

(if available)<br />

Explanation Reference(s) 1 Constituency<br />

Hotel operations in areas of high risk of unlawful sex<br />

tourism<br />

Employee- <strong>and</strong> guest-facing practices to identify <strong>and</strong><br />

mitigate lawful sex tourism<br />

Sex tourism <strong>and</strong> its related risks of human trafficking <strong>and</strong><br />

child abuse are rare in occurrence within hotels.<br />

However, instances of occurrence have substantial<br />

impact. <strong>Hotels</strong> may not necessarily have the ability to<br />

prevent unlawful sex tourism; however they can take<br />

measures to identify occurrences <strong>and</strong> consequently act<br />

to remedy the situation.<br />

Several industry initiatives exist to combat unlawful sex<br />

tourism, such as the ECPAT Code of Conduct <strong>and</strong> the<br />

International <strong>Tourism</strong> Partnership Human Rights Working<br />

Group.<br />

Sex tourism is referenced as one of the worst forms of<br />

child labor by the ILO convention 182.<br />

GOVERNANCE / EUROPE: boardroom lady boom: is it<br />

possible without quotas?<br />

On 22 June, the CapitalCom agency published its 2011<br />

survey into the boardroom gender mix of CAC <strong>40</strong><br />

companies, with fairly encouraging results: the<br />

proportion of women on the board has doubled in recent<br />

years, from 10.5% in 2009 to 20.8% in 2011.<br />

Other<br />

Corporate<br />

governance<br />

Gender<br />

participation on<br />

governance<br />

bodies<br />

389 Financial<br />

Markets &<br />

Information<br />

Users<br />

In January, the French parliament adopted legislation<br />

imposing quotas for the proportion of women on the<br />

Sustainability Topics for Sectors: What do stakeholders want to know?<br />

HOTELS, RESTAURANTS AND LEISURE, AND TOURISM SERVICES<br />

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Sustainability<br />

Category<br />

Topic<br />

Topic<br />

Specification<br />

(if available)<br />

Explanation Reference(s) 1 Constituency<br />

board of major companies. Under the measures, the<br />

development of female board membership is m<strong>and</strong>atory<br />

<strong>and</strong> gradual: 20% for listed groups, public companies of<br />

an administrative, industrial <strong>and</strong> commercial nature by<br />

January 2014, rising to <strong>40</strong>% by January 2017. The law<br />

also stipulates that companies with no women present<br />

on their board must appoint at least one within six<br />

months of it being on the statute books (voted on 13<br />

January 2011). In France, some 2,000 companies are<br />

affected (the 650 largest listed firms <strong>and</strong> companies with<br />

more than 500 employees <strong>and</strong> those generating sales in<br />

excess of €50bn). In terms of sanctions for<br />

noncompliance, appointments that run counter to the<br />

parity principles are to be declared null <strong>and</strong> void <strong>and</strong><br />

attendance fees are to be temporarily suspended.<br />

At the European level <strong>and</strong> at the instigation of the Vicepresident<br />

of the European Commission, Viviane Reding,<br />

the European parliament will decide in March 2012 on<br />

whether to adopt common legislation on this matter (a<br />

m<strong>and</strong>atory proportion of women in decision-making<br />

positions of 30% in 2015 <strong>and</strong> <strong>40</strong>% in 2020). This will<br />

depend on the level of improvement seen based on the<br />

selfregulation of European companies, in accordance<br />

with the equality initiative adopted by the European<br />

Commission in December 2010 <strong>and</strong> the European<br />

parliament resolution of 17 January 2008 calling for the<br />

Commission <strong>and</strong> member states to promote a balance<br />

between women <strong>and</strong> men on company boards,<br />

particularly where member states are shareholders.<br />

Sustainability Topics for Sectors: What do stakeholders want to know?<br />

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Sustainability<br />

Category<br />

Topic<br />

Topic<br />

Specification<br />

(if available)<br />

Explanation Reference(s) 1 Constituency<br />

Food safety<br />

Natural <strong>and</strong><br />

cultural heritage<br />

Health risks<br />

from fast food<br />

Management<br />

<strong>and</strong> operation<br />

of tourist<br />

establishments<br />

Europe as a whole illustrates the degree of hesitation<br />

between a soft-law approach <strong>and</strong> conventional<br />

legislation (quotas in this instance), but it is clear from<br />

the experience at national level that the second method<br />

tends to get much better results.<br />

The problem of obesity is now so severe that some argue<br />

it is one of the biggest health problems in the world,<br />

which increasingly affects both developed <strong>and</strong><br />

developing countries. While consumer <strong>and</strong> parental<br />

responsibility play a part in the epidemic, the fast-food<br />

sector has come under scrutiny in the context of this<br />

‘right to health’ challenge for its perceived role in<br />

contributing to obesity. Concerns have also been raised<br />

about the use of trans-fat to enhance flavour in fast (<strong>and</strong><br />

other) foods, which, it is argued, pose more severe<br />

health risks than ordinary saturated fat.<br />

Contribution to the protection of the heritage,<br />

sustainable utilization of wildlife species, use of native<br />

species for l<strong>and</strong>scaping, communications with customers<br />

regarding sustainability issues<br />

66 Mediating<br />

Institution<br />

215 Business<br />

Operation of touristic establishments have to be in<br />

harmony with local environment, otherwise they risk to<br />

change the ecosystem which is a great environmental<br />

risk. And also, the lack of communication of appropriate<br />

behaviour <strong>and</strong> of local values can lead to causing<br />

damages to natural <strong>and</strong> cultural heritage.<br />

Compliance with natural <strong>and</strong> cultural heritage <strong>and</strong> local<br />

sustainability principles, provision of access for persons<br />

215 Business<br />

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Sustainability<br />

Category<br />

Topic<br />

Topic<br />

Specification<br />

(if available)<br />

Explanation Reference(s) 1 Constituency<br />

with special needs<br />

Sourcing<br />

strategy <strong>and</strong><br />

policies<br />

ESG st<strong>and</strong>ards<br />

of suppliers<br />

Contributes to the preservation of local environment <strong>and</strong><br />

to the integration of people with disadvantages<br />

How do you ensure that your suppliers adhere to a<br />

st<strong>and</strong>ard of ESG compliance similar to that of your<br />

company?<br />

153 Civil Society<br />

Organization<br />

Local <strong>and</strong> fair<br />

trade services<br />

<strong>and</strong> goods<br />

When assessing the performance of your procurement<br />

<strong>and</strong> purchasing functions: Do you incentivise your<br />

procurement management for the selection of ESG<br />

performing suppliers even if you might have to carry a<br />

premium over less expensive suppliers?<br />

Purchasing local <strong>and</strong> fair-trade services <strong>and</strong> goods,<br />

enabling local entrepreneurs to develop <strong>and</strong> sell<br />

sustainable products, use of local goods in operation,<br />

design, etc.<br />

215 Business<br />

Sustainable procurement is environment-friendly <strong>and</strong><br />

contributes to the development of local communities.<br />

1<br />

All references can be found at https://www.globalreporting.org/reporting/sector-guidance/Topics-Research/Pages/default.aspx<br />

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References<br />

All references can be found at https://www.globalreporting.org/reporting/sector-guidance/Topics-Research/Pages/default.aspx<br />

66<br />

110<br />

133<br />

152°<br />

153<br />

Castan Centre for Human Rights Law; International Business Leaders Forum; Office of the United Nations High Commissioner for Human Rights,<br />

2008. Human Rights Translated, A Business Reference Guide, New York: United Nations Global Compact.<br />

International <strong>Tourism</strong> Partnership, 2013. Key Issues: Human Trafficking. [Online]<br />

Available at: http://www.tourismpartnership.org/what-we-do/key-issues/human-trafficking<br />

[Accessed 21 March 2013].<br />

European Agency for Safety <strong>and</strong> Health at Work (EU-OSHA), 2009. Literature review <strong>–</strong> The occupational safety <strong>and</strong> health of cleaning workers,<br />

Luxembourg: European Agency for Safety <strong>and</strong> Health at Work (EU-OSHA).<br />

European Federation of Cleaning Industries (EFCI), 2012. The Cleaning Industry in Europe, Brussels: European Federation of Cleaning Industries<br />

(EFCI).<br />

European Federation of Financial Analysts Societies (EFFAS) <strong>and</strong> Society of Investment Professionals in Germany (DVFA), 2010. KPIs for ESG - A<br />

Guideline for the Integration of ESG into Financial Analysis <strong>and</strong> Corporate Valuation, Frankfurt am Main: EFFAS.<br />

169 European Social Investment Forum (Eurosif), 2012. Hotel & <strong>Tourism</strong> Sector Report, Paris: Eurosif.<br />

185<br />

215<br />

249<br />

Forest Ethics, n.d. Model Forest Resources Policy. [Online]<br />

Available at: http://www.forestethics.org/model-forest-resources-policy<br />

[Accessed 27 March 2013].<br />

Global Sustainable <strong>Tourism</strong> Council (GSTC), 'Global Sustainable <strong>Tourism</strong> Criteria: Working Together for the Universal Adoption of Sustainable<br />

<strong>Tourism</strong> Practices', 2008.<br />

Hunter, P., 2010. Human Trafficking <strong>and</strong> Business: Good practices to prevent <strong>and</strong> combat human trafficking, New York: United Nations Global<br />

Initiative to Fight Human Trafficking (UN.GIFT).<br />

253 Institute for Human Rights <strong>and</strong> Business (IHRB), 'The Dhaka Principles for Migration with Dignity', Dhaka, 2011.<br />

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254<br />

304<br />

337<br />

353<br />

Institute for Human Rights <strong>and</strong> Business (IHRB), the International Business Leaders Forum (IBLF), The Ethical Trading Initiative (ETI), 2010.<br />

Business <strong>and</strong> Migration, Roundtable for collective action: Strengthening migrant worker protection in the supply chain, London: Institute for<br />

Human Rights <strong>and</strong> Business (IHRB).<br />

International Labour Organization (ILO), 2013. International Programme on the Elimination of Child Labour (IPEC). [Online] Available at:<br />

http://www.ilo.org/ipec/lang--en/index.htm#a1 [Accessed 26 March 2013].<br />

International <strong>Tourism</strong> Partnership, 2013. Key Issues: Water. [Online]<br />

Available at: http://www.tourismpartnership.org/what-we-do/key-issues/water<br />

[Accessed 21 March 2013].<br />

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