© Alain Van de Maele



Brasschaat © REgie der gebouwen


The reform within the FPS Finance, known as Coperfin, which started many years ago continues its

inevitable way. The Patrimonial Documentation is thoroughly reorganized, it introduces new work

methods and becomes familiar with new computer tools. It is a long-winded work but at which price?

Our Administration has about 6.000 staff members. Most of them work in decentralized operational

services. Needless to say that they are the ones who daily experience on the field, at close quarters, the

modernization and all its radical changes; I would even state that they are the heart of our organization

and that it is essential, after this time which seems endless, to feel the pulse of the organization! So, it is

their point of view, their critical voice, which can be heard in the pages of this report. It is all balanced

of course and always with a certain reserve which is necessary towards an authority. However, bitterness

and disillusion appear, between the lines, as well as a lot of goodwill. It is clear that the reduction of the

staff was cruelly felt and the new tools, which were expected, were delayed. A modernization, yes of

course, but awaiting the installation of the whole technology which goes together with it, it is essential to

assure the daily work with the available means and to provide to the citizens the service they require. That

is, exactly and rightly, one of the main motives of all these changes. And if, internally, the organization

suffers, the citizen as for him, must indisputably appreciate the new attitude that has control over all our

actions. So, I am particularly proud to notice that the civil servants of the Patrimonial Documentation

consider it more than ever an honour to accomplish conscientiously their tasks, despite the discomfort of

a reform which is not completely finished. Besides, I seized the opportunity of this forum to thank them, to

say that I understood their requests and also to assure them of my complete support. Among these pages,

illustrated by various buildings which house our services, you will discover their opinions, and the results

of their work through our statistics.

Enjoy your reading,

Daniel De Brone

General Administrator

The General Administration of the Patrimonial Documentation

General Administrator

Services of the

general Administrator

Staff departments

operational Expertise

& support


Coordination and



Surveys &






Collection &

Exchange of




operational Services


The Branches, new administrative districts

Introduction The central idea: rationalizing The first steps

When it started in 2001, the Coperfin reform

showed a great ambition: modernizing the

Ministry of Finance! And there also was the

will to improve and rationalize the working of

the services and to guarantee irreproachable

service performances to private persons and to


For the former Administration of Land Register,

Registry and Public Property, the fundamental

change started with a new name and a revision

of the structure. So, welcome to the General Administration

of the Patrimonial Documentation

which has today five Administrations. ■

In 2004 the notion of branch appeared as the

definition given to the new administrative districts,

at the same time as the stipulations related

to the new working methods. So, exit the Registry

or Control offices of the Land Register: from

now on these operational services specialize

themselves within the branches of the Legal Security

or the branches of Surveys & Valuations.

Redistributing the competences, adapting the

working methods, merging the districts, these

are the objectives to be reached in order to improve

the productivity, to specialize the tasks and

to guarantee a continuous service performance

while the Administration constantly experiences

the repercussion of the decrease of staff and the

recurrent modifications of the legislation.

Within the different sectors, i.e. the Land

Register, Registry and Mortgage, the same

information was treated several times and stored

in several databases. From now on, the system

of integrated data processing STIPAD will limit

the treatment to one operation and keep it in the

unique database PATRIS. ■

Some offices established in the same administrative

centre were chosen to be a part of the pilot

project which started in October 2009. This will

give a taste of what the Administration Legal Security

will be in the future. Brussels, Charleroi

and Mechelen were since then the first Legal Security

”branches” and so they had to endure the

initial problems of the move organized in a very

short period of time and of the transfer of competences

realized in great haste.

The Administration Surveys & Valuations has,

for its part, reorganized the controls by adjusting

its competences to the future branches.

An integrated computerization, appropriate

trainings, a sufficient number of staff members

and a legal framework are the keys of the success

of the announced reorganization. However,

this reorganization into branches does not have

a smooth passage. After all, no wonder that the

staff members of the operational services, who

are confronted with a considerable increase of

the work and whose number decreases year by

year, are worried about their appointment to

other workplaces and are afraid of the technical

character of the new tasks. The citizens, on

the other hand, can appreciate the result of the

various efforts which are carried out in order

to ease matters for them, for example the new

computer applications MyRent and MyMinfin

which give them, among other things, an online

access to their patrimonial data. ■

Improving the performances of the services: two examples


In 2009, the regional directorate and all the

Land Register offices in the Brussels-Capital

Region were brought together in the new office

FINTO (acronym of Finance Tower) situated in

the boulevard Jardin Botanique in Brussels.

This grouping of services was the opportunity to

realize certain objectives recommended by the

Coperfin reform among which the introduction

of a citizen oriented organisation. From now on,

we can find an ”information centre” on the floor

-1 of this functional and modern office building.

It is divided into four front office areas, one for

each of the tax Administration. The customer

is guided through electronic information tables

and an electronic ticketing system organizes the

queue. The Patrimonial Documentation, which

occupies area B has enlarged its opening hours

from 9 a.m. till 4 p.m. without interruption. That

area is divided into four units: the waiting area,

the reception desk, the payment counter were

electronic payments can be made and the office

of the Head of Department. The number of

clients who are waiting and the average time

which is necessary for treating a request are

constantly available so that the organisation can

be adapted if need be.

The staff members who work in the front office

were recruited on the basis of an interview. As

they were perfectly informed about their tasks,

they quickly understood what was expected from

them and they carry out their new tasks with even

more satisfaction since their customers presently

praise their performances, such as the quickened

issue of documents.

There was a special attention for the communication

during this reorganization. The staff members

could express their opinions and the Heads

of Department tried to gather the most reluctants

of them to the new established working methods.

If the youngest see a new challenge, the older

people have sometimes difficulties to adopt the

new processes. ■

Fin Shop Brussels

Certain offices of the Public Property of the

Patrimonial Documentation are exclusively

competent for the sale of seized movable property

and for the sale, the loan, the destruction, or the

recycling of movable property which belongs

to the various public authorities and which is

not used anymore. It is the case of the office of

Public Property III in Brussels. Its infrastructure

was very insufficient and its computerization

limited. Its office moved to a new building in the

rue Biplan, No. 126 in Haren, from now on it is

known under the name ”Fin Shop Brussels”.

The new location consists of big warehouses, a

large salesroom, a shop for the retail trade and is

fully under camera surveillance. The offices offer

a pleasant work environment and allow a better

reception of the customers. The shop is open

every Wednesday from 8.30 a.m. until 5.30 p.m.,

without any interruption. You can find all the

information you need to know about the public

sales or about the subscriptions organized by this

office on the site

In the future, the management of the stock will

totally be computerized and every month a sale

will be organized as far as the vehicles are concerned

and three times a year for the work of art,

the jewellery and the watches. It depends on the

success of the Fin Shop Brussels, if other sales

centres will be created in Wallonia and in Flanders.


The service of maintenance claims

Brussels - FINTO


The service of maintenance claims (SECAL) was

created within the Patrimonial Documentation in

order to assure the recovery of unpaid maintenance

payments and, later on, in order to grant

advances on the alimony. It acts immediately in

favour of the citizens because the money is recuperated

or advanced for the benefit of the unpaid

creditor and not for the Tax Administration. ■

Expert in... psychology

The citizens who, presently, are better informed

and who expect the maximum availability of a

public service, particularly when there is question

of receiving money, more and more frequently

appeal to the staff members with SE-

CAL. When they are confronted with plaintiffs

who are in a very delicate material and emotional

situation, they must listen in order to advise appropriately

and to target at best the actions which

can be started; they must reassure their interlocutors,

or sometimes on the contrary, dare to refuse

their requests. Besides, towards a maintenance

debtor, they have to sift through the justifiable

or non justifiable reasons and through the arguments

mixed with distress and anger put forward

by the person concerned.

The staff members with SECAL must apply law

decisions, decisions which always must be legally

valid and enforceable. They themselves appoint

the bailiffs for the recovery of the debts and

practise the appropriate seizures with respect to

the amounts and to the natures of the distrainable

basis and to the privilege granted with respect to

their claims.

Five years after the start, SECAL is proud

of having fine negotiators, a solid basis of

knowledge and efficient know-how. The computer

progresses certainly are commendable,

but are still too rigid when the staff members

must carry out frequent changes in the family

situation and take successive judgments into

account. ■

Data Quality center


The Patrimonial Documentation opted for a partnership

system to carry out its various tasks. It

implies that external partners provide and use

patrimonial information in a win-win situation

and that the collected and exchanged information

correspond to certain quality standards.

A cell ”Data Quality Center” was created to prepare

the transfer of the existing data to the new

system of integrated data processing STIPAD

and to guarantee the maintenance of the quality

of these data. ■

Transfer to STIPAD

The transfer to STIPAD requires the improvement

of the quality of the existing data in the

signposting of the Patrimonial Documentation

to facilitate first the transfer to the cross-disciplinary

signposting of the FPS Finance. In order

to do that, the national number of natural persons,

the company number of legal entities and

the number of the register Bis of non-residents

need to be integrated into that signposting. For

certain persons, the existing documentation

does not contain the necessary information

allowing to identify them via the national

register of Individuals, the register Bis or the

Crossroads Bank for Enterprises. They are all

mentioned in the register Ter which is also

managed within the cross-disciplinary signposting

of the FPS Finance. Then, corrections

concerning the different law types and indications

which appear in the applications will

have to be carried out.

Besides, the validation rules, called business

rules, were defined in order to guarantee the

maintenance of the quality of the data. They

will be integrated into STIPAD on the basis of

the analysis of the mistakes, which are most

frequently noticed in the databases, in order to

avoid the repetition of the same mistakes. These

business-rules constitute an additional control for

the internal data as well as for the data provided

by the partners. This control is carried out during

the acceptance tests by means of documents of

analysis. ■

A cell and processes

The examination of the quality of the data is

not limited to the transfer towards STIPAD but

will be effective during all the future transfers

of applications to a new environment. Besides,

this quality must be controlled and improved

permanently. The cell ”Data Quality Center”

created within the Administration Collection &

Exchange of Information intervenes during that

stage. Its implementation will happen through

the four following steps:

1. to describe and to implement the processes

and procedures;

2. to define the needs in human resources and to

implement the structure of the organization;

3. to define the logistic and ICT needs;

4. to plan the formation, the communication,

the management of the change and the performance


As from August 2010, the cell will start its main

activities, especially the following processes:

- the detection and localization of the mistakes;

- the correction of the mistakes;

- the adjustment of the quality of the data by

means of target actions on the basis of the

analysis of the previous processes.

Other processes will follow, such as the sense

of accountability of the external services for the

quality of the data and the determination of the

business rules for the information provided by

the external partners. ■

The IAM Cell (Identity and Access Management)


The management of access to an application

is a very complicated but crucial question.

The legislation concerning the right to privacy

requires that such accesses are created in a very

precise and well-considered way. Besides, their

display must be carried out in the appropriate

time in order to not slow down the development

of the application. The IAM cell PatDoc (CEI)

of the Patrimonial Documentation was created

in 2009 within the Administration Collection &

Exchange of Information under the supervision of

the IAM service at the level of the FPS Finance,

to face this issue in a structured way. ■

The IAM cell

The IAM cell is specialized in the organization

of the access rights for the Patrimonial Documentation.

It examines the IAM business needs

and works in close collaboration with the crossdisciplinary

ICT service which intervenes in the

application in order to manage the accesses.

The two main objectives of the IAM cell are:

- a personalized and secured access to the application

information that each user needs to

carry out his daily tasks;

- the supervision and the coordination of the

applications to realize the IAM strategy and to

integrate it to the end users. ■

Achievements and objectives

The IAM cell started with the display of the unit

of the surveyor plans in the STIPAD application.

It also collaborated on the STIMER application

(System of Integrated Data Processing relating

to the Multientities of the Recovery) for the part

”criminal fines”. A civil servant gets access to

an application on the basis of a profile that was

granted to him and taking into account the tasks

he actually carries out in the field. For 2010 the

following objectives are mentioned:

- the development of a central methodology, the

planning of the activities, the optimization of

all processes;

- the strengthening of the coherence between the

applications and the guarantee of consistency

within the Patrimonial Documentation;

- the operationalization of the IAM cell;

- the awareness raising to the IAM issue, for example

by the development of an IAM network,

the communication and the formation;

- the enlargement to other applications. ■

La Louvière

10 Our collaborations

International Federation of


From 3 until 8 May 2009 the Working Week 2009

of the International Federation of Surveyors (FIG)

and its XXXII th General Assembly took place

in Eilat in Israel. More than 700 participants of

which 500 delegates from more than 65 countries

and 60 students took part in the Working Week.

60 technical sessions and workshops, in total

more than 250 communications, were presented

over there. The Patrimonial Documentation

has, as for itself, communicated on the theme

”Management Programmes and Projects of

the General Administration of the Patrimonial

Documentation”. Many professionals of the

real estate sector, who wished to be informed

about the progresses of the Administration, were


The Annual Meeting 2009 of the ”Land

Register’s Commission and the Improvement

of Land” of the FIG, was held from 12 until 16

October 2009 in Kuala Lumpur in Malaysia. A

symposium ”One Day Open Symposium” about

the theme ”Progressing Towards Ubiquitous

Cadastre” was organized at the same time as this

meeting. The concept ”ubiquitous Cadastre”, a

Land register which is present in several places

at the same time, is particularly topical within the

Patrimonial Documentation. So naturally, it is

within this framework that the delegates reported

on the situation and the developments of the

activities of the Administration to the members

of the Commission. ■

Czech and Swedish presidencies of

the PCC

The second and third parts of the publication

”Cadastral Information System – A Resource

for the European Policies” were respectively

published under the Czech and Swedish presidencies

of the Permanent Committee on Cadastre

(PCC) of which the Patrimonial Documentation

is a member.

Prior to the Swedish session, a questionnaire

was sent to the members of the PCC, EuroGeographics

and ELRA in order to determine the

will of these European organizations to work

together with a view to considering a common

structure. It is shown from the answers that there

is no wish to change anything but a clearer distinction

between the tasks of the organizations

should be made in order to avoid competition

and overlaps with respect to the examined matters.

However, the importance of cooperation

between the PCC and EuroGeographics within

the working groups and the common projects is

recognized by everybody. ■

trans-border cooperation with


The Direction of the Tax Services of North-Lille

and the Patrimonial Documentation have planned

the appointment of a temporary commission for

the restoration of a part of the border between

France and Belgium, further to the Belgian reparcelling

work along the TGV line.

The study, the measurements and the drawing

up of the report of findings were entrusted to the

”Direction des Grands Levers et Plans Généraux

du Cadastre belge”. The suggested restoration of

the border was accepted by the partners of the

Land Register of Lille, after observation on the

field of the elements which were described in the

report of findings. Then, these two services proceeded

to the survey of a reference point and of

certain border marks with their respective GPS.

Although the GPS networks are different, the

measurements gave the same results with respect

to European co-ordinates ETRS 89 which could

be defined again on site, in Lambert Nord 1G for

France and in Lambert 72 for Belgium. These

very conclusive results served as experimental

field for the project State Boundaries of Europe.

The Patrimonial Documentation will present

this work to the Belgian Regions, the provinces

and the municipalities involved with the reparcelling

as well as to the Administration of the

French Land Register which will do the same to

the French prefectures and town houses involved

with the line. ■

Our collaborations (continuation)


Geoexpo to Liège

On 29 October 2009, the Patrimonial Documentation

participated in the third edition of

the GeoExpo exhibition in Liège. This essential

event for the surveyor-experts gathered almost

600 participants together.

The Administration Surveys & Valuations participated

in large numbers with the support of the

logistic and communication cells, but also with

the close collaboration of the Geomatics cell, in

order to present its missions and services and to

inform the visitors.

The synergy between the surveyor experts and

the Patrimonial Documentation is effective and

is reinforced with the passing years through the

collaboration convention and by putting at the

disposal the database of the survey plans of STI-


The interest of the professional world in the cadastral

documentation is effective, both on the

level of the numerical cadastral map and on the

level of the land taxation documentation. This interest

shows that the cadastral documentation is

an essential tool for surveyor experts because of

its quality and richness. ■

The GIS of the town of Hanoi

The Belgian Cooperation finances the preliminary

study of UrbIS Hanoi, the future Geographic

Information System (GIS) of the city

of Hanoi within the framework of the bilateral

cooperation Vietnam - Belgium.

The UrbIS Hanoi project is a project based on

the many years’ experiences of the Patrimonial

Documentation with its Vietnamese homologue.

At the beginning the projects were financed by


The putting out to tender for the appointment of

experts took place in 2009. The study will be carried

out during the first six months of 2010. The

planning of the implementation projects depends

on the results of the preliminary study.

The Vietnamese authorities have also answered

the call for projects of Wallonia-Brussels International

(WBI), the public Administration entrusted

with the international relationships of the

French-speaking federal entities. In fact, they

have asked its intervention for the organization

of the communication on the Old Districts of Hanoi.

This project was selected and will be carried

out from 2010 till 2012. It concerns the Patrimonial

Documentation since it is partly based on the

GIS, which was already established, and on the

results expected from UrbIS Hanoi, as the Old

Districts are part of the pilot zones which will be

treated first. ■

Sankt Vith


The performance management

To measure the performance

Already since 2006 the service of the Performance

Management ensures the quality of the

services offered by the Patrimonial Documentation.

In this case it uses an operating tool, a

”cockpit”, which analyses various performance

indicators. This cockpit (balanced scorecard)

allows the managers of the organisation to take

good decisions in order to reach the pursued objectives

and to make adjustments if necessary. In

2009, this computer tool was transferred to the

new platform Cognos chosen for its capacities

for analysis and reporting. It temporarily has 43

indicators which supervise the carrying out of

the essential activities of the Patrimonial Documentation.

Efforts were mainly put in with the

managers, in order to encourage a correct use of

this cockpit and of the scorecards. ■


The value indicated in the table is the average

ratio of performance out of ten during the twelve

months of the year 2009. The values higher than

9 are considered excellent, these between 7 and

9 are acceptable. The results are critical when the

indicator shows a value lower than 7. As far as

the Patrimonial Departments are concerned the

average ratio refers to seven months.

The alarming values showed by two of the indicators

are essentially due to a lack of staff. ■


The performance Management (continuation)


Task 2009 Indicators

Mortgage formalities

Cadastral documentation and registered acts

Mortgage certificates

Cadastral extracts

Notification of the cadastral income

Line Withholding tax on real estate income

Inheritance declarations

Expropriations and sales of properties

by the Patrimonial Departments

Expropriations and sales of properties

by the Patrimonial Departments

performance indicators

9,76 ■ Quality of the mortgage formalities according to the % of formalities which are dealt with on time

in the mortgage documentation and according to the % of corrections which are still made to the

mortgage documentation after definitive approval by the recorder of mortgages.

3,40 ■ Quality of the cadastral documentation and of the Registration offices according to the following

measuring point:

- % of the execution of the mutations (Land Register) within the time limit as regards the changes

to real property

- % of the execution of the mutations (Land Register) within the time limit which have a legal cause;

- % of the authentication of transactional decisions within the time limit after registration.

6,13 ■ % of the certificates delivered within the time limit.

9,36 ■ Quality of the cadastral extracts according to the following indicators:

- % of the requests for cadastral extracts carried out within the time limit;

- % of the cadastral extracts delivered correctly.

10,00 ■ Quality of the cadastral incomes notified according to the % of the legally lodged objections.

9,18 ■ Information passed on for the collection of the withholding tax on real estate income according to

the following indicators:

- % of the declarations 43 which are dealt within the time limit for a collection of the withholding

tax on real estate income in the prescribed tax year;

- % of the declarations 43 received within the time limit and which are dealt within the time limit

for a collection of the withholding tax on real estate income in the prescribed tax year.

7,07 ■ % of the declarations whose deduction is established within the allotted time.

2,77 ■ % of the expropriation tasks or alienations of real estate carried out within the time agreed with the


10,00 ■ % of the acts which are established correctly.

14 The Prices of Apartments and houses


The prices of houses on the secondary market

(which does not take into account the new

buildings) finally stabilized in 2009 after a

small fall at the end of 2008 and despite a

hesitation during the second quarter. During

the third and fourth quarters, the prices picked

up again and end up higher than ones of all

the previous years.

With the financial and economic crisis, the collapse

of the real estate market in the other European

countries and of the non-residential market

in Belgium, with a growing employment insecurity

and a weak inflation, it is good news for all

the owners whose immovable property keeps its

value. And in Belgium, almost three-quarter of

the residents have their own house! ■

Evolution of the market

In comparison with the average of the years 2005

until 2007, the number of sales decreased by 5%

in 2008 and by 13 % in 2009. The buyers have

imposed their will upon the market and stabilized

the prices which brings about a reduction of activity

for the professionals of property market.

During the last quarter of 2008, the price of

houses decreased by 2% in comparison with the

previous quarter the price of apartments only decreased

by 0,5%.

In 2009, the prices of apartments increased

constantly, while those of the houses fluctuated

upwards and downwards during the first half

of the year to recover slightly at the end of the

year. ■

Asset 2009 2008 2007 2006 2005

Apartments 1.90 1.79 1.76 1.65 1.53

Houses (villas + houses 2/3 frontages) 1.93 1.88 1.83 1.68 1.53

Evolution of the prices index

[index 1.00 of reference: 1 st quarter of 2003]

The attentive reader will notice a difference between the actual numbers and those

published in the previous activities report.

This can be explained by a modification of the method: previously the extremely high and extremely

low selling prices were eliminated before the calculation; now all the selling prices

are taken into consideration.

The prices of Apartments and houses (continuation)



Differences according to the type

of property and Region

The average prices and the prices of reference are

significant but they dissimulate the differences

according to the type of the property, irrespective

of the age, the quality of the construction and the

state of maintenance.

In 2009, 16,000 apartments and houses two

frontages were sold for less than 100,000 euros

whereas the average price amounts respectively

to 168,000 and to 170,000 euros. ■












2/3 frontages


4 frontages

Average selling prices by type of property and Region







■ Flemish Region

■ Walloon Region

■ Brussels-Capital Region

■ ■ ■

16 The prices of Apartments and houses (continuation)


In Flanders, the highest sales figures, all properties

taken into account, stand in the 150,000 to

200,000 euros price bracket.

In Wallonia where there are more houses with

two or three frontages, the ”few” apartments

are sold at the price of a normal house: less than

150,000 euros.

In Brussels, more apartments are sold than

houses. More than half of the apartments are

sold between 100,000 and 200,000 euros while

the price of houses varies from 150,000 to more

than 500,000 euros. ■


Flanders Brussels-Capital Wallonia

Bracket Apartments Houses Villas Apartments Houses Villas Apartments Houses Villas

= 500.000 283 305 954 152 247 84 13 59 221


The prices of Apartments and houses (continuation)













2005 2006 2007 2008 2009

Evolution of sold apartments (*)








22.113 22.403


2005 2006 2007 2008



Evolution of sold villas (*)












2006 2007





Evolution of sold houses 2/3 frontages (*)


(*) for all the country

18 Owners and cadastral income


The Patrimonial Documentation ensures the

permanent updating of the Land Register (database

of the owners and the real estate) as well

as of the cadastral parcel plan. Consequently,

the Patrimonial Documentation is the authentic

source to make statistics concerning the evolution

of the housing stock.

The cadastral income (CI) represents the normal

average net rental value of a building, during one

year, at a specific reference period. Currently, the

reference period is the 1 st January 1975. In other

words, even for a new building, the cadastral income

will have to represent its normal net rental

value during the year 1975.

Therefore, the unindexed cadastral income is

”frozen” and does not take into account the evolution

of rents and the increase of the sale price

of real estate. ■

Type of income 2009 2008 2007

Global 7.810 7.739 7.596

Taxable CI 6.849 6.812 6.709

Ordinary developed site CI 5.697 5.652 5.549

Amount of cadastral income (Ci) [in million euros]

Type of parcels 2009 2008 2007

Ordinary developed site 5.170.715 5.084.791 5.003.378

Industrial developed site 141.114 140.408 140.178

Material developed site and equipments 61.184 60.016 59.954

Ordinary undeveloped site 4.363.379 4.379.535 4.396.106

Industrial undeveloped site 18.430 18.472 18.516

Material undeveloped site and equipments 288 278 267

Amount of Cadastral income of developed and undeveloped parcels









2007 2008 2009

Amount of owners




150 158.686




2007 2008 2009

Amount of computarized

Notifications of ci

Owners and cadastral income (continuation)


The objections

Detail 2009 2008 2007

Notified CI 179.076 186.566 183.701

Objections against CI 3.716 3.187 3.212

Objections dealt with 3.602 3.558 3.486

Arbitration 34 16 17

Objections raised against the cadastral

income (CI)

In 2009, 3,716 objections against the cadastral

income were validly lodged for a total amount

of 179,076 incomes notified to the taxable persons

(manual and automatized notifications).

Besides the dealing with these objections, the

local services of the Patrimonial Documentation

deliver an opinion concerning the objections

against the withholding tax on real estate

income lodged with the tax services. The decrease

of objections against the withholding tax

on real estate income is caused by the interruption

of the sending of the files from the Flemish

Region during a few months. ■

Detail 2009 2008 2007

Objections pending on 1 st January 24.162 21.156 19.521

New objections + 14.674 25.891 22.459

Notices rendered - 15.529 22.885 20.824

Objections pending on 31 December = 23.307 24.162 21.156



Detail 2009 2008 2007

Objections pending on 1 st January 5.807 5.853 5.416

New objections + 13.192 15.332 15.140

Notices rendered - 12.426 15.378 14.703

Objections pending on 31 December = 6.573 5.807 5.853

Other complaints


The Extracts and the Consultations of the Cadastral Documentation

Context and comments

In exchange for payment and on strict conditions,

the Patrimonial Documentation issues information

and extracts from its cadastral documentation.

Thanks to the protocol, signed in 2002 with the

Patrimonial Documentation, the Royal Federation

of the Belgian Notaries has an online access

to the cadastral data bank.

In 2009, the number of online consultations

is stabilized after years of sharp increase. The

downward trend explains the decrease of the

usual issued cadastral extracts as well as the

slowing down of the online consultations. The

overcautiousness as regards property transactions

causes, therefore, a less important request

for extracts. ■

Service 2009 2008 2007

Extracts 926.868 995.021 1.020.340

Consultations 388.503 388.597 347.030

Number of issued Extracts and online

consultations of the cadastral documentation

Service 2009 2008 2007

Extracts 9.052.953 10.028.056 10.278.922

Consultations 1.223.784 1.224.081 1.093.145

Total 10.276.737 11.252.137 11.372.067

Receipts according delivery of the cadastral

documentation [in euros]


Our staff members


The staff’s situation

On 31 December 2009, the Patrimonial Documentation

employed 4,718 civil servants, a

constantly decreasing number since 5,243 civil

servants were registered on 31 December 2002,

that is to say a reduction by almost 10% in seven

years. The statutory and the open-ended contracted

civil servants are taken into account, the

civil servants of the Mortgage Registry office are

counted separately.

95 fixed-term contracted civil servants within the

status of ”Rosetta” (86 on 31 December 2008)

must be added to the staff. The number of fulltime

workers drops from 4,337 in 2008 to 4,268

in 2009.

The Service of maintenance claims (SECAL) includes

102 civil servants among which 70 come

from other Administrations of the department.

The staff of the Mortgage Registry office adds up

to 1,232 civil servants on 31 December 2009, that

is to say 1,088 full-time workers. The number of

civil servants is also decreasing here because the

staff of the Mortgage Registry office included

respectively 1,243 and 1,249 employees at the

end of 2008 and at the end of 2007.

The Administration manages the files of the retired

civil servants of the mortgage registry office

namely, for the year 2009, 272 files ”additional

retirement pension” (254 in 2008, 263 in 2007)

and 59 files ”additional survivor’s pension” (59

in 2008 and 58 in 2007). ■

A 24,46%

■ Patrimonial Documentation

■ Notaries




B 31,39%

Staff’s distribution [levels]


C+D 44,15%


5.162 4.984

4.000 4.718


2003 2006 2009

Staff’s situation

More than fifty-years old people

There are two causes for the concern within the

Patrimonial Documentation: the number of civil

servants not only decreases but the percentage

of people older than 50 years also increases:

54.77 % in 2009, 53.23 % in 2008, 51.48 % in

2007. And in this group, people older than 55

years old represented 32.49 % in 2009 in comparison

with 30.80 % in 2008 and 27.82 % in

2007. ■

+60 7,84%

50-59 46,93%

40-49 26,30%

30-39 13,33%

Staff’s distribution [age group]

-30 5,60%

22 Contacts and editorial information

Address, Channels and sites

North Galaxy B8

Boulevard du Roi Albert II 33 b.50


Tel.: 0257 658 53

Fax : 0257 617 52

Editorial Information

The activities report 2009 in its integral version can be


in French on the following address:

in Dutch on the following address:

It can be also obtained in paper version or on cd-rom.

Responsible publisher:

Daniel De Brone, General Administrator

Legal deposit D/2010/8901/3

Foreword. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

The General Administration of the Patrimonial Documentation . . . . . . . . . . . . . . . .4

The branches, new administrative districts . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Improving the performances of the services: two examples. . . . . . . . . . . . . . . . . . 6

The service of maintenance claims . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Data Quality Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

The IAM Cell (Identity and Access Management) . . . . . . . . . . . . . . . . . . . . . . .9

Our collaborations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

The performance management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

The prices of apartments and houses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Owners and cadastral income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

The extracts and the consultations of the cadastral documentation . . . . . . . . . . . . . . 20

Our staff members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Contacts and editorial information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22



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