Annual Report 2007 - Isle of Man Government

GR No 014/07
ISLE OF MAN GOVERNMENT
ANNUAL REPORT 2007
Laid before Tynwald on 16th October 2007
Hon J A Brown MHK
Chief Minister
October 2007 Price: £5.00

ISLE OF MAN GOVERNMENT
ANNUAL REPORT 2007
To: The Hon. Noel Q. Cringle, President of Tynwald, and the
Honourable Council and Keys in Tynwald assembled.
3

Annual Report
CONTENTS
FOREWORD BY THE CHIEF MINISTER...................................................................................................... 7
Hon J A Brown MHK............................................................................................................................ 7
PART I: GENERAL OVERVIEW.................................................................................................................. 8
1. THE ECONOMY ............................................................................................................................... 8
2. POPULATION................................................................................................................................ 10
3. CAPITAL SPEND............................................................................................................................ 11
4. REVENUE SPENDING..................................................................................................................... 15
5. PERSONNEL ................................................................................................................................. 18
PART II: DEPARTMENT, BOARD AND OFFICE PLANS – PROGRESS AGAINST KPIs...................................... 23
6. INTRODUCTION ........................................................................................................................... 23
7. ECONOMIC PROGRESS.................................................................................................................. 23
8. SOCIAL WELL BEING..................................................................................................................... 25
9. QUALITY ENVIRONMENT............................................................................................................... 25
10. SOUND INFRASTRUCTURE ........................................................................................................ 27
11. GOOD GOVERNMENT ................................................................................................................ 28
12. POSITIVE NATIONAL IDENTITY ................................................................................................. 29
13. DEPARTMENT OF AGRICULTURE, FISHERIES AND FORESTRY ...................................................... 30
14. DEPARTMENT OF EDUCATION ................................................................................................... 35
15. DEPARTMENT OF HEALTH AND SOCIAL SECURITY...................................................................... 41
16. DEPARTMENT OF HOME AFFAIRS .............................................................................................. 43
17. DEPARTMENT OF LOCAL GOVERNMENT AND THE ENVIRONMENT................................................ 46
18. DEPARTMENT OF TOURISM AND LEISURE.................................................................................. 51
19. DEPARTMENT OF TRADE AND INDUSTRY ................................................................................... 55
20. DEPARTMENT OF TRANSPORT................................................................................................... 59
21. TREASURY ............................................................................................................................... 63
22. CHIEF SECRETARY’S OFFICE...................................................................................................... 69
23. COMMUNICATIONS COMMISSION.............................................................................................. 72
24. FINANCIAL SUPERVISION COMMISSION..................................................................................... 74
25. GENERAL REGISTRY ................................................................................................................. 76
26. INSURANCE AND PENSIONS AUTHORITY ................................................................................... 79
27. ISLE OF MAN POST OFFICE AUTHORITY..................................................................................... 80
28. MANX NATIONAL HERITAGE...................................................................................................... 82
29. OFFICE OF FAIR TRADING......................................................................................................... 85
30. ISLE OF MAN WATER AUTHORITY ............................................................................................. 87
31. MANX ELECTRICITY AUTHORITY ............................................................................................... 89
32. PERSONNEL OFFICE.................................................................................................................. 91
PART III: 2006 ISLE OF MAN GOVERNMENT PLAN PROGRESS ON ACTIONS AND KPIs............................. 93
ECONOMIC PROGRESS:..................................................................................................................... 93
SOCIAL WELL-BEING: ..................................................................................................................... 101
QUALITY ENVIRONMENT: ............................................................................................................... 119
SOUND INFRASTRUCTURE: ............................................................................................................. 127
GOOD GOVERNMENT:..................................................................................................................... 134
POSITIVE NATIONAL IDENTITY:...................................................................................................... 143
5

FOREWORD BY THE CHIEF MINISTER
I am pleased to present to Tynwald the 2007 Annual Report of Government.
Although this document is reporting on the policy objectives of the previous Government as contained in the
2006 Government Plan, that is the period between April 2006 and April 2007, nonetheless since the General
Election in November 2006 many of the policies of the previous Administration were either in development or
about to be delivered and as a consequence, to ensure a smooth transition such matters had to be progressed
by the new Government. By its very nature therefore the 2007 Annual Report is in effect the final report on the
progress of the policies of the last Government.
I am conscious that Departments and Offices across Government have been working to a set of previously
agreed priorities and it is my intention that the aims and objectives contained in the 2007 Government
Strategic Plan which will be submitted to the October 2007 sitting of Tynwald, will be integrated into the
business planning process and will start to appear in individual Departmental, Board and Office plans from April
2008.
The previous Administrations vision was “to build and maintain the high quality of life enjoyed by of the people
of the Island” and as a consequence developed its policy priorities to support that vision through initiatives
under the six Government aims: Economic progress, Social Well-Being, Quality Environment, Sound
Infrastructure, Good Government and Positive National Identity and it is on those six aims that this Report
concentrates, together with the individual reports from the Departments, Boards and Offices of Government
and specifically reporting on the 237 Actions contained in the 2006 Government Plan. I would put on record my
thanks to all members of Government, officers and our working partners within the private sector, for their
commitment and the invaluable work that they have undertaken which has continued to develop the Island
providing many opportunities and thus secured and improved the quality of life of our people.
There is still much to do, and no doubt there will be many challenges ahead for us all, perhaps the greatest of
them all will be recognising that the Island cannot afford to stand still if we are to sustain the economic growth
of the past decades and thereby continue to secure our future. To succeed, whilst recognising our unique way
of life, we must continue to provide the climate, which encourages and nurtures both existing and new
business opportunities; success will enable us to ensure that the benefits of growth are felt by all within our
community.
Hon J A Brown MHK
Chief Minister
7

PART I: GENERAL OVERVIEW
1. THE ECONOMY
Overview
1.1 The Isle of Man is currently into its 24 th consecutive year of economic expansion.
1.2 National income accounts for 2005/06 revealed real growth in output for that year of 5.9%. Between
1999/00 and 2005/06 the output of goods and services in the economy as measured by gross domestic
product (GDP) has expanded by an average of 5.7% per annum. In per capita terms, the accounts
show a continuation of the trend for Isle of Man national income to increasingly exceed that of the
United Kingdom and the European Union. It is now at 113% of the UK figure and 125% of that of the
EU15 (the 15 Member States which constituted the European Union until 2004).
1.3 A key aspect of Government’s economic policy, as reinforced in the Government Plan and the Economic
Strategy and addressed in the ‘Economy 2014’ report, is the further diversification of the economic
base. The last year has seen major further advancement in the development of ‘new’ sectors of the
economy such as e-gaming, film, space and satellites, and aircraft registration. These sectors will
widen the economic base whilst also creating more business growth for the financial institutions and
professional service providers in particular.
1.4 The last year has seen further growth evidenced in all the key indicators, including those relating to
employment (numbers in employment have increased by almost 1,000 in the year to June) and job
vacancies (notifications to the Job Centre are running at record highs). The unemployment rate still
stands at only 1.5%.
1.5 Domestic price inflation has again been significantly impacted upon by world energy prices, and by
rising mortgage rates. Annual inflation, as measured by the retail price index, stands at 4.1% (July),
although the Index excluding housing costs is just 2.9%, the difference principally reflecting higher
mortgage repayment costs.
1.6 House prices have picked up over the last twelve months after a period of stagnation but the rate of
increase is well below those experienced in previous periods of strong economic growth. In the 12
months to the end of June this year the average price of a house sold on the Island was £247,654,
compared to £234,749 to June 2006, an increase of just 5.5%.
1.7 The United Kingdom economy has performed strongly, with growth expectations for the year now
around 3%. But the UK economy has for a long time now been driven by debt financed consumer
spending and there are concerns surrounding the ability of households to continue to finance personal
debt in the face of increased borrowing costs. Nevertheless, personal spending levels remain high, and
this alongside a strong housing market and corporate profitability continue to support expectations of
interest rates being at least maintained at current levels.
1.8 The year has seen renewed growth in key EU economies and continued strong (if now faltering)
expansion in the US. But it is in India and China where growth is strongest, closely followed by Brazil
and Russia. Resultant increased demand has put pressure on commodities prices, including oil. But at
the same time their development is creating market opportunities for western companies and so
helping to perpetuate the expansion of world trade and investment, to the ultimate benefit of all
competitive trading nations. The global economy is currently expanding at around 5% per annum and,
despite the difficulties potentially arising from the demise of the sub-prime lending market in the USA,
neither the OECD nor the IMF anticipate any significant faltering.
8

Income from Employment
1.9 In June 2006 the average gross earnings of full-time employees was £536 per week, with the middle
50% falling in the band £346 to £650 per week. Full-time employees worked an average of 38.1 hours
per week, including 1.3 hours of overtime. Average earnings in the Isle of Man were 99.8% of those in
Great Britain.
1.10 The increase of 9.6% over the year is believed to be a reflection of an underestimate of average
earnings in the 2005 Survey. It would be safer to conclude that over the two year period 2004-6
average earnings increased by 10.7% rather than by just 0.9% in the first year (as reported in the
2005 Earnings Survey) and then 9.6% in the second.
Isle of Man National Income
1.11 The national income accounts provide a measure of overall growth and development of the Manx
economy and indicate the changing importance of its component sectors. The main national
accounting measures, Gross Domestic Product (GDP) and Gross National Product (GNP), provide a
monetary valuation of the Manx economy as a whole. GDP represents the monetary value of all goods
and services produced within the Island’s economy over a one year period, and provides a measure of
both personal and corporate income derived from economic activity on the Island. GNP also takes
account of net income received from abroad in the form of interest, rents, profits and dividends.
1.12 The latest national income accounts relate to the fiscal year 2005/06 and reveal that in that year the
economy, as measured by GDP, expanded by 9.2% in cash terms, 5.9% in real terms (when the
effects of rising prices are stripped out). This rate of growth was consistent with expectations in being
greater than that recorded for the previous year and shows that, though some way off the peak
recorded in the late 1990s, the economy continues to perform very creditably. It is expected that
growth since 2005/06 has been even stronger.
1.13 The financial services industry grew in real terms by 8.4%, an improvement on the 5% recorded the
previous year, to take its contribution to national income to a new high of £671m, or 36% of total
national income. It was the non-banking areas of the industry (notably funds and life insurance) that
performed best, expanding collectively by some 18.5%. Other sectors of the economy turned in
equally strong performances, notably in food and drink manufacturing, transport and communication
and professional services. The engineering and general manufacturing sectors might have came off
their highs of 2004/05 but still posted their second best ever performances. Tourism remained virtually
unchanged, posting a contribution to national income of fractionally under £100m.
9

2. POPULATION
2.1 The Population Census of April 2006 enumerated the Island’s resident population at 80,058. This
represents an increase of 3,743 (or 4.9%) since 2001.
2.2 The population inflow that has helped sustain the Island’s economic performance has also ensured a
stable Dependency Ratio (broadly the ratio of school and pre-school children plus the retired to the
population of working age) at 62%. But this ratio masks the increasing number of residents of
retirement age (as currently defined), after several decades of decline in their numbers. The table
below shows the age distribution of the population compared to 2001:
2001 2006
Age group Number Percentage Number Percentage
of Total
of Total
0-15 years 14,509 19.0 14,571 18.2
16-59 years (women)
16-64 years (men) 47,081 61.7 49,485 61.8
Over 59 years (women)
Over 64 years (men) 14,725 19.3 16,002 20.0
Total 76,315 100.0 80,058 100.0
2.3 Current population projections, based on annual net immigration averaging around 650, suggest a
population in 2011 (the next Census year) of around 83,500.
10

3. CAPITAL SPEND
General Policy
3.1 The general policy has remained consistent with previous years, namely that in framing the Capital
Programme, the Council of Ministers will:-
a) Fundamentally and continually assess the need, priorities, scale and required standards of all
capital projects and determine an upper limit of capital spending;
b) Examine the scheduling of the commencement and progression of the major schemes with a
view to avoiding “humps” in the capital programme; and
c) Investigate and develop the means of achieving alternative methods of funding of the major
schemes in order to reduce the burden on tax revenue, such investigations to be initiated by
the Departments involved, with advice and guidance from the Treasury as appropriate.
3.2 The upper spending limit quoted in (a) refers to actual spending, excluding Statutory Boards and
Local Authority Sewerage and Housing Programmes.
3.3 The policy would indicate a limit of around £68m per annum for 2008/09 at June 2007 prices.
3.4 In implementing its policy the Council of Ministers pays regard to the level of work available to the
construction industry and acknowledges that Government’s capital programme can be used to some
extent as a means of adjusting the flow of work into that industry.
3.5 The policy remains to fund the capital programme for Government Departments without external
borrowing, either from the commercial markets or from the public. The policy allows external
borrowing to be undertaken in the name of the Treasury for onward lending to Statutory Boards. The
rationale for this policy is that the cost of financing such borrowing is met by users of the services
provided by those Statutory Boards, not out of taxation, although as a result of the additional recent
borrowing by the Manx Electricity Authority taxpayers funding may now be required to service MEA
borrowing costs for a number of years.
11

2006/07 Capital Spending
3.6 The original estimate for capital spending for Government Departments and Other Bodies for
2006/07, set out in the Budget approved by Tynwald at its February 2006 sitting was £100,468,871.
This included an estimated borrowing by Local Authorities of £1,000,000 and £6,953,000 by the MEA.
3.7 During the year supplementary capital votes of £5,327,689 were approved by Tynwald.
3.8 Actual Spending by Government Departments amounted to £64,209,319, which was 69% of the
original estimate and 66% of the revised estimate including supplementary votes. (Including
borrowing from Government by Local Authorities and the Manx Electricity Authority, spending totalled
£69,009,319, or 65% of the revised estimate of £105,796,560.)
3.9 The performance by Government Departments again saw a significant failure by Departments to
deliver in accordance with their aspirations.
3.10 The historical performance comparing actual spending within the capital programme to estimated
spending including supplementary votes is demonstrated in the following table:-
Year
Actual spending
£
Estimated
spending
including
supplementary
votes
£
Actual
spending as a
percentage of
estimated
spending
1992-93 26,173,752 55,083,760 48%
1993-94 30,447,636 49,417,020 62%
1994-95 25,387,185 45,886,410 55%
1995-96 31,595,470 48,449,505 65%
1996-97 32,112,880 57,439,430 56%
1997-98 35,955,757 61,361,800 59%
1998-99 40,889,100 62,543,760 65%
1999-00 48,565,211 76,247,153 64%
2000-01 51,339,993 81,925,300 63%
2001-02 74,816,054 113,974,763 66%
2002-03 97,569,180 161,338,386 60%
2003-04 91,138,420 115,931,933 79%
2004-05 43,023,383 104,496,700 41%
2005-06 101,547,147 152,691,704 67%
2006-07 69,009,319 105,796,560 65%
12

3.11 The breakdown by Department comparing actual spending within the capital programme to estimated
spending including supplementary votes for 2006/07 is demonstrated in the following table:-
Department
Actual
Spending
2006/07
£
Estimated
spending
including
supplementary
votes
£
Actual as a
percentage of
estimated
spending
DAFF 148,000 655,000 23%
Education 9,741,250 13,483,389 72%
DHSS 1,170,727 4,337,509 27%
Home Affairs 19,827,900 26,131,522 76%
DLGE 10,236,778 14,610,830 70%
Tourism & Leisure 1,938,825 2,900,000 67%
Trade & Industry 853,093 1,000,000 85%
Transport 18,695,781 32,994,202 57%
Manx National Heritage 483,519 1,198,499 40%
Expenses of the
Legislature 1,113,446 532,609 209%
sub-total 64,209,319 97,843,560 66%
Borrowing Authorities 4,800,000 7,953,000 60%
Grand Total 69,009,319 105,796,560 65%
3.12 With actual expenditure by Government Departments in the capital programme for 2006/07 being
66% of that planned, approximately £33m has to be carried forward into 2007/08 and will have the
first call on future spending. There remain areas of over optimistic planning in the delivery of the
capital programme.
3.13 During the year to the 31 March 2007 and as part of the Budget Process, schemes within the
programme were re-profiled in an attempt to make the phasing of the capital programme more
realistic.
3.14 Part of the difficulty in delivering the whole of the annual estimate in accordance with the programme
is the unforeseen difficulties that can arise in relation to particular schemes. It should be recognised
that in the early stages of a project in particular, there are a number of unpredictable factors
influencing progress. Such factors would include planning and environmental impacts, but there can
also be legal and contractual issues. There will always be uncertainties and unforeseen events that
deflect the most carefully prepared plans.
3.15 The financial year ended 31 March 2007 saw spending by Government Departments fall by £33m
below the record set in 2002/03, however the Isle of Man Government continues to invest in the
Island’s infrastructure, putting in place the key assets that will allow the Island to be well prepared
for the future.
13

3.16 Within the year 2006/07 there was substantial expenditure on:
Prison Redevelopment Programme £19,827,900
Land Acquisition £5,185,127
RGS Post 16 Medway £3,532,701
Poortown Quarry £2,901,589
Animal Waste Processing Plant £2,335,413
Energy from Waste Plant £2,146,054
Aprons, Stands & Taxiways £2,014,486
Janet’s Corner Refurbishment £1,500,395
Ballakermeen Medway Block £1,479,809
All Island Infrastructure Refurbishment £1,413,127
Sewage Treatment Plant, Santon £1,283,907
House Purchase Assistance Scheme £1,243,012
Peel Clothworkers School Extension £1,242,784
Planned Maintenance £1,100,000
QEII Humanities £1,053,120
14

4. REVENUE SPENDING
4.1 Revenue spending continues to finance the vast majority of Government’s public services. It has
increased in recent years at around 9% per annum.
4.2 Despite this, both personal and corporate rates of tax have been reduced in recent years and a
Personal Allowance Credit introduced for lower earners. Future budget strategy is directed towards
spending that will generate growth in the economy for it is only by doing this that receipts can be
increased and public services improved.
4.3 As the following chart shows, the growth in Government spending closely follows changes in
Government income. In periods of slow growth, taxation and other income is used predominately to
maintain services, rather than to reduce taxation or increase reserves. Only in times of buoyant
income does the opportunity exist to consider taxation reductions or increases to reserves.
700
Government Net Revenue
At Constant Prices (September 2006 as Price Base)
600
£ millions
500
400
300
200
Receipts
Net Expenditure
Note:
2007-08 Estimate
100
1990/91
1991/92
1992/93
1993/94
1994/95
1995/96
1996/97
1997/98
1998/99
1999/00
Year
2000/01
2001/02
2002/03
2003/04
2004/05
2005/06
2006/07
2007/08
General Revenue Account – Year ended 31st March 2006
4.4 In financial terms 2006/07 was again a successful year with a surplus before transfer to reserves of
£78.2m (£24m in 2005/06) being generated. This was £69.9m more than the original estimate for the
year. Income was above estimate by £76.0m, primarily as a result of improved Customs and Excise
receipts.
4.5 Overall expenditure exceeded the original estimate by £6.1m. Total Expenditure was £15.6m or 3.0%
greater than 2005/06. The general buoyancy of revenues has enabled Government to increase
spending on services and provide substantial improvements. Increased spending above the previous
year included:-
• Health and Social Security
£11.8m
• Education
£4.5m
• Home Affairs
£4.0m
• Local Government & Environment
£1.3m
• Tourism & Leisure
£1.4m
• Transport
£4.9m
• Treasury
£13.0m
(supplementary vote of £15m for MEA included in 2005/06)
15

4.6 The services making the biggest call on general revenue remain Health and Social Security (£216m)
and Education (£95m). Between them these Departments account for 59% of Governments revenue
spending.
4.7 The following is a summary of the General Revenue Account for the year ended 31 March 2007. This
information was originally published in the Isle of Man Government Accounts for the year to 31 March
2007, laid before Tynwald in July 2007.
GENERAL REVENUE ACCOUNT – SUMMARY
Actual
2005-06
£000
Year ended 31st March 2007
Note
Actual
2006-07
£000
Revised
Estimate
2006-07
£000
Income 2
369,186 Customs and Excise 438,494 372,900
160,595 Income Tax 162,072 154,000
6787 Other Treasury Income 5,849 3,500
536,568 Total Voted Income 606,415 530,400
Expenditure - Voted Services 3
Government Departments
15,561 Agriculture, Fisheries and Forestry 15,689 15,734
90,749 Education 95,225 95,225
203,931 Health and Social Security 215,749 214,006
31,328 Home Affairs 35,300 35,620
25,431 Local Government and the Environment 26,787 29,334
25,073 Tourism and Leisure 26,445 26,745
10,102 Trade and Industry 9,724 9,990
35,352 Transport 40,264 40,427
46,200 Treasury (Gross Expenditure) 33,202 33,768
483,727 498,385 500,849
Other Bodies
23,419 Executive Government 22,056 23,309
5,043 Manx National Heritage 5,283 5,306
123 Road Transport Licensing Committee 129 209
(4,013) Statutory Boards (Revenue Funded) (2,692) (1,848)
24,572 24,776 26,976
4,315 Expenses of the Legislature 5,038 5,055
512,614 Total Voted Expenditure 528,199 532,880
23,954 Surplus for the year 78,216 (2,480)
28,020 Balance Brought Forward 1 38,974 38,974
(13,000) Transfer to Reserves (59,000) (3,000)
38,974 Balance Carried Forward 4 58,190 33,494
16

Notes
Balance Brought Forward (1)
4.8 The actual balance brought forward at 1 April 2006 of £39.0m was £12.1m more than the "Probable"
shown at the Budget in February 2006, with income £5.2m up and expenditure £6.9m down. The
out-turn for 2005/06 was shown in the audited Government Accounts which were laid before the July
2006 sitting of Tynwald.
Income (2)
4.9 Gross income from all sources at £868.0m (2006: £776.3m) was generally in line with the various
estimates for Departments and Other Bodies but in aggregate exceeded them by £91.0m, mainly due
to Customs receipts (£65.6m higher than estimate). Within that, Treasury income at £606.4m (2006:
£536.6m) exceeded the estimate by £76.0 million, again largely due to the Customs receipts. The
total amount of Income Tax collected was higher than the previous year for the first time in four
years.
Expenditure (3)
4.10 Net expenditure at £528.2m (2006: £512.6m) was £4.7m less than the revised estimate (the original
estimate of £522.1m plus the Supplementary Revenue Votes of £10.8m). £7.7m of those Revenue
Supplementary Votes were for pay awards and the next largest single vote was £2.9m for DHSS
Reciprocal Healthcare Agreement with the United Kingdom.
4.11 Expenditure under most heads was close to or within the approved Votes, although the Department
of Health and Social Security will require a further Supplementary Vote of £1.7m in addition to those
obtained during the year. In addition, although the Department of Transport has not overspent its
net expenditure Vote, but will require authority to apply excess receipts against excess expenditure.
Balance Carried Forward (4)
4.12 In the 2006/07 Budget it was originally envisaged that the General Revenue Account would produce a
surplus for the year before appropriation to reserves of £8.3m. This estimated surplus was reduced to
a deficit of £2.5m after allowing for the Supplementary Votes approved during the year. However the
actual gross income of £868.0m and the actual gross expenditure of £789.8m resulted in a surplus for
the year before appropriations of £78.2m (2006: £24.0m). From that surplus, £59.0m (2006:
£13.0m) has been transferred to reserves, leaving a net surplus on the year of £19.2m.
4.13 The transfer to reserves comprised the Government Marketing Initiatives Fund (£4.0m), the Land and
Property Acquisition Reserve (£5.0m), the Housing Reserve Fund (£4.0m), the E-Commerce ICT Fund
(£4.0m), the General Development Reserve (£2.0m), the Capital Fund (£10.0m), the Medical
Indemnity Fund (£2.0m) and the Public Service Employees Pension Reserve (£28.0m). The net
surplus of £19.2m, added to the balance brought forward of £39.0m, resulted in a carried forward
balance on General Revenue Account at 31 March 2007 of £58.2m.
Other Balances
4.14 Treasury's investment strategies for the larger funds which are externally invested include exposure
to equities and although their market values can and have fluctuated downwards from time to time,
the broad and long term trend has been upwards. In 2006/07 the stated market value of the
investments (net of transfers into and out of the funds) rose by £189.2m (13.7% increase, net of
transfers).
4.15 The value of internal investments rose by £68.4m (net of expenditure), as a result of the
contributions, rolled up investment and other income exceeding the expenditure of the funds on
items such as the E-Commerce Fund (£3.2m), the Housing Reserve Fund (£7.8m), the internal
invested portion of the Public Sector Employees’ Pension Reserve (£13.9m) and the Media
Development Fund (£35.9m).
17

5. PERSONNEL
General Personnel Policies
5.1 The Council of Ministers in recognising the importance of staff in the Public Service and the valuable
contribution they make to the achievement of Government’s aims and objectives retains overall
responsibility for personnel policies and frameworks of best practice. The Personnel Office, acting on
behalf of the Council of Ministers, continues to coordinate developments in policy, practice and
procedure, and monitors implementation across Government.
5.2 In overall terms Government’s personnel policies and underpinning frameworks are designed to
promote fairness of treatment and flexibility of working, and to encourage all members of staff to
give of their best, thereby maximising their contribution to the work of Government and the provision
of high quality, focused and effective services to the community.
5.3 The corporate Human Resources Forum continues to support efforts to improve personnel policies,
frameworks and practices across Government and has played an integral role during the year in the
further development of corporate policies and supporting procedures. In particular, during the year,
the Forum made a significant contribution to the development of a policy to deal with bullying,
harassment and victimisation in the workplace, which was subsequently endorsed by the Council of
Ministers. This policy and procedure expands upon and supports Government’s policy for equal
opportunities which was introduced in 2002 and updated in January 2006. The Forum also
contributed to the development of a policy in relation to trauma suffered by members of staff,
originating either in or outside of the workplace, which has now been introduced following
endorsement by the Council of Ministers. In addition the Forum has contributed to discussions and a
consultation process, which was commenced during the year, in respect of a policy for whistle
blowing. It is anticipated that a policy and procedure for whistle blowing, which is in support of
Government’s overall strategy in respect of corporate governance, will be developed for consideration
by the Council of Ministers during 2007/08.
5.4 The Forum, which operates at both the strategic and operational levels, has also continued to
facilitate the sharing of HR related knowledge and experience across Government and the building of
capacity through the promotion of learning and development activities as a means of enhancing
knowledge, skills and behaviours of staff. To this end the Forum has contributed to the development
of a standard underpinning investment in learning and development in respect of public service.
5.5 The Corporate Health and Safety Group has continued to provide a forum for discussion on legislative
compliance, policy, best practice and practical solutions to health and safety related problems faced
across Government. In addition to this the group and its individual members have been the primary
vehicles through which health and safety information is disseminated and corporate policy and
guidance is developed. This, for example, includes work on corporate documents including
accident/incident reporting, prevention and management of work related stress, asbestos
management and safety management systems, all of which are currently under development and
should be finalised during 2007/08.
Recruitment & Retention
5.6 The recruitment and retention of a high calibre workforce continues to be critical to the success of
Government. It is only through the effectiveness of their members of staff that Departments, Boards
and Offices can achieve the objectives articulated in their individual service plans and deliver the high
quality programmes and services demanded by the community. Government continues to be an
employer of choice and in overall terms recruitment remains relatively buoyant. There are, inevitably,
certain areas of skills shortage and pro-active efforts are continuing to be made by the individual
employers across Government to ensure adequate levels of recruitment in these specific areas. In
the Civil Service, for example, there was a total of 260 vacancies filled during the year and of those
recruited 72 or 27.7% were graduates.
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Modernisation and Reform
5.7 Government’s endeavours to improve organisational effectiveness continued during the year with
specific programmes being taken forward by the Civil Service Commission, the Department of Health
& Social Security and the Department of Education. The programmes were designed to update terms
and conditions of service to ensure that they remain relevant to, and supportive of, the service
delivery priorities of the individual organisations to which they relate.
5.8 As part of the Commission’s ongoing agenda for modernisation and reform across the Civil Service a
Corporate Leadership Group, encompassing the most senior job roles in the Service, was established
with effect from 1 January 2007, following an agreement between the Commission and the
Government Officers’ Association. The establishment of this group is seen by the Commission as
being particularly significant as it is the first step in the overall modernisation and reform process for
the Civil Service and specifically establishes a group which is corporate in outlook and action and
which has an enhanced performance culture and orientation. The establishment of the Group is
underpinned by improved learning and development opportunities designed to enhance individual and
organisational capability; job evaluation mechanisms appropriate for the Group which properly
recognise the scope and complexity of senior job roles; and more effective pay management
structures and approaches which better reflect relevant market conditions.
Performance and People Management
5.9 Efforts to improve performance management in respect of individual job holders across Government
have been continuing during the year. Effective performance management is a key aspect
underpinning the Isle of Man Government Corporate Governance Principles and Code of Conduct and
to this end the Civil Service Commission introduced, with effect from 1 April 2006, significant revisions
to the Civil Service staff reporting and appraisal scheme. The first full year of operation of the Scheme
has now been completed and, following on from this, the Commission is, with effect from 1 April
2007, introducing a mechanism by which incremental progression for those members of the Civil
Service not already on the maximum of their individual pay scales ranges will, for the first time, be
subject to formal confirmation and award. The award of incremental progression is to be based on
the achievement of performance at a level which is judged as being, at least, at an acceptable
standard appropriate for the individual’s grade. Taken together with the successful implementation of
the Performance Development Review Scheme this is seen, by the Civil Service Commission, as a
significant step forward as, for the first time, it links personal contribution directly with individual
reward.
5.10 The availability of accurate information is vital to effective performance management and
management information relating to the sickness absence of staff across Government (Civil Service
and Public Service combined) is now compiled by the Personnel Office from data provided by each
Department, Board and Office. This indicates that an average of 7 days sickness per person was
recorded during 2006/07 which equates to 9 days per full time equivalent (FTE) or 4.1% of working
time. A detailed breakdown of sickness absence across Government is set out below:
19

IOM Public Service Absence by Department - 1 April 2006 - 31 March 2007 (inc Civil Service)
Sickness
No of
Staff
No of
FTE
No of
Days
Sickness
Average
No of
Days per
person
Average
No. of
Sickness
Days per
FTE
%
Sickness
of Work
time per
FTE
Attorney General's Office 28 27.15 51 1.8 1.9 0.9%
Chief Secretary's Office 45 42 298 6.6 7.1 3.2%
Clerk of Tynwald’s Office 35 8.75 0 0.0 0.0 0.0%
Communications Commission 3 2.7 0 0.0 0.0 0.0%
Coroners 8 7 0 0.0 0.0 0.0%
Agriculture, Fisheries & Forestry 140 137.74 1935 13.8 14.0 6.4%
Data Protection Office 4 3.18 0 0.0 0.0 0.0%
Education 2706 2103.09 9732 3.6 4.6 2.1%
Financial Supervision Commission 63 61.51 402 6.4 6.5 3.0%
General Registry 90 81.49 703.2 7.8 8.6 3.9%
Health & Social Security 3834 2614.13 30310.7 7.9 11.6 5.3%
Home Affairs 807 638.82 6327.1 7.8 9.9 4.5%
Industrial Relations Service 3 2.67 9 3.0 3.4 1.5%
Insurance & Pensions Authority 11 11 0 0.0 0.0 0.0%
IOM Water Authority 123 118.18 1231.9 10.0 10.4 4.7%
Local Government & Environment 169 159.48 771.5 4.6 4.8 2.2%
Manx National Heritage 134 99.58 1235.7 9.2 12.4 5.6%
Office Of Fair Trading 20 16.85 90.5 4.5 5.4 2.4%
The Personnel Office 41 38.52 127.5 3.1 3.3 1.5%
Road Transport Licensing
2 2 1.5 0.8 0.8 0.3%
Committee
Tourism & Leisure 753 708.92 5509.1 7.3 7.8 3.5%
Trade & Industry 116 105.5 452 3.9 4.3 1.9%
Transport 861 710.37 11274.5 13.1 15.9 7.2%
Treasury 341 323.7 1966.5 5.8 6.1 2.8%
5.11 Statistics produced by the United Kingdom CBI provide a useful indicator of levels of sick absence in the
UK and they show that across the UK public and private sectors there was an average of 7 days sick
absence per member of staff equating to 3.3% of working time. In the UK public sector the average
level of absence was 9 days per member of staff.
Learning and Development
5.12 Employee development, through a wide range of activities and opportunities remains a priority and to
this end the Personnel Office, along with other providers across Government has delivered, over the
year, a wide range of learning and development opportunities to staff. These seek to ensure that
members of staff are appropriately skilled and competent to meet the challenges they and their
individual Departments, Boards and Offices face.
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5.13 In delivery terms the Personnel Office provided through its Learning and Organisational Development
Division the following Public Service training:
2006/07 2005/06
Training days provided 1,696 2,239
Training places provided 1,038 1,637
5.14 From the 2006/07 figures it is worth noting that a significant amount of time and resource, 598
places over 670 days, was dedicated to the delivery of the Performance Development Review
Scheme.
5.15 The investment in course provision as a percentage of the central budget of the Learning and
Development Division of The Personnel Office of £236,000 amounted to:
2006/07
%
2005/06
%
Management Skills (including Performance
Development Review – 45%)
60 10
Management Development 24 65
Health & Safety 6 4
Communication & Interpersonal Skills 4 1
Corporate/Organisational training including
Finance, Practice & Procedures
4 18
Personal Effectiveness 2 2
100 100
5.16 As can be seen from the above statistics there has been a significant increase in commitment to and
resources to support learning and organisational development interventions, and, in particular, the
implementation of the Civil Service Performance Development Review Scheme.
Health, Safety and Welfare at Work
5.17 Across the Public Service there is a growing awareness and acceptance of the need to assess and
manage health and safety risks more effectively. This is resulting in increasing level of demand for
health and safety advisory services, both reactive (assisting with solutions following accidents or
incidents) and proactive (developing policies, processes and arrangements to identify and manage
risks).
5.18 In response to this demand the ongoing development of corporate health and safety standards
documentation will assist by reducing duplication of effort across the organisation as will the setting
of agreed minimum standards as benchmarks for the effective management of health and safety.
21

5.19 During the year the Welfare Service has continued to work closely with clients on an individual basis.
While this remains the core work of the Service, brief therapy work and group intervention
approaches have been developed and introduced. These represent an enhancement in overall
Welfare Service provision and because they enable Welfare Officers to address issues at an earlier
stage they reduce the need for individual referrals which, during 2006/07, have fallen slightly.
5.20 While overall numbers of referrals have fallen slightly there was during the year, a continued increase
in the number of public service employees referring to the service with 64% of referrals this year
received from the Public Service as opposed to 60% for 2005/06. The greater numbers of referrals
from the Public Service are, perhaps, an indication that there is now greater awareness across
Government of the availability of the Welfare Service to all central government public servants.
Public Service Pensions
5.21 Over the past 12 months the Personnel Office, on behalf of the Civil Service Commission as scheme
manager, has continued to progress the major changes in the UK pensions schemes to which a
number of the Isle of Man schemes are analogous. The most notable being the UK Principal Civil
Service Pension Scheme, (PCSPS).
5.22 Following lengthy consultation with schemes’ members and their representatives, the Personnel Office
implemented a comprehensive exercise to inform the 2,400 members of the 5 affected schemes of
the individual benefits available to them as a consequence of these changes. The choices available
were to retain current provisions named ‘Classic’ or move to ‘Classic Plus’ or ‘Premium’ provisions.
5.23 In March 2007 Tynwald approval was secured for the National Health Service Superannuation Scheme
2007, which consolidated the many changes made to the NHS Scheme over recent years.
5.24 More generally, over the year the number of pension and associated legislation issues has continued
to grow in both number and complexity, and a considerable amount of time and resource has had to
be directed to the resolution of them. The Civil Service Commission is therefore actively working to
put in place within the Personnel Office the resources and specialist expertise required to deliver
pensions management and administration which assures compliance with its legal obligations under
pensions legislation going forward.
5.25 The future of the Island’s public service pension schemes is to be the subject of an external review,
commissioned by the Council of Ministers, which is scheduled to be completed in the coming year.
This review will look at a wide range of issues including, amongst other things, whether final salary
schemes can continue to be offered to new entrants; whether public sector retirement ages should be
increased; and whether contribution rates should be increased.
Personnel Control Mechanism
5.26 The Personnel Control policy and mechanism, which was revised in March 2006, is designed to control
the growth of personnel numbers. Revised definitions are now in place in respect of exemptions from
the mechanism and a more stringent process underpinned by robust benefit analysis and employer
costs, including pension liability, is now required to support requests for additional posts. There is
also a requirement which has now been introduced for a detailed evaluation in respect of the
alternative means by which services can be provided before a vacant post can be filled.
22

PART II: DEPARTMENT, BOARD AND OFFICE PLANS – PROGRESS AGAINST KPIs
6. INTRODUCTION
6.1 This section of the report highlights the key issues and developments of significance from April 2006
to April 2007 in the area of the six Government aims: Economic Progress, Social Well-Being, Quality
Environment, Good Government, Sound Infrastructure and Positive National Identity. In recognition
that this Report is being published in October 2007, where there have been important developments
since April 2007, reference in made to those developments in the commentary to keep the Report as
up to date as possible.
6.2 This part also reports the performance of individual Departments, Boards and Offices against key
performance indicators as set out in their respective business plans, but not contained in the 2006
Isle of Man Government Plan.
7. ECONOMIC PROGRESS
Diversification
7.1 A key element of Government’s approach to economic development remains growth in, and
diversification of, the economy.
7.2 Work to establish an Isle of Man Aircraft Register accelerated last year with the appointment of the
Island’s first Director of Civil Aviation. This year the next steps were taken as negotiations with the
UK Department for Transport concluded giving consent to the Island for the establishment of the
Aircraft Register for private and corporate aircraft. Legislation to support the Register received Royal
Assent in April 2007 and came into force on 1 May 2007. This register will create employment and
business opportunities across the financial, professional and corporate services sectors.
7.3 The Aircraft Register compliments the established Shipping Register, notably for commercial yachts.
The commercial yacht register was introduced 4 years ago and has grown steadily since then such
that around 50 of the world’s most prestigious yachts were registered in the Isle of Man, generating
revenues for local financial, professional and corporate services sectors.
7.4 The development of new areas of the economy continued with the establishment of space and
satellite sectors and commencement of a proactive campaign to promote and market these sectors.
These efforts attracted valuable inward investment and generated revenues for local financial and
professional services sectors.
7.5 Working in partnership with the manufacturing sector, the Department of Trade and Industry assisted
investment by a wide range of local businesses in areas such as aerospace, laser optics and other
profitable, expanding niches. In particular, the Department supported the creation of an aerospace
cluster (i.e. a group of related, mutually supportive businesses) which will help to improve the
collective performance and grow revenues for this important group of local companies. In addition,
the Department assisted larger manufacturers to review energy efficiency and waste management,
both contributing to our environment and reducing the businesses’ costs.
7.6 All businesses rely on a sound infrastructure to support them. The continued upgrade of the
telecommunications infrastructure commenced with Manx Telecom upgrading its core fixed and
mobile systems to Next Generation Networks. Cable and Wireless installed its new mobile network
and supporting facilities.
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7.7 E-Gaming grew rapidly in this year, such that by 31 March 2007 it was estimated to directly employ
over 230 people, the majority of whom were Isle of Man workers, with high average salaries and
generating several millions of pounds in taxes. Government’s efforts to regulate and promote this
sector were integral to this growth.
7.8 The support of a skilled workforce is crucial to efforts to grow and diversify the economy. Effort has
been focussed on the provision of education and vocational training to ensure the necessary supply of
skilled labour. Sector Skills Groups comprising representatives of both the private and public sectors
were established in order to jointly identify and then meet key training needs. A new Vocational
Training Support Scheme was introduced to provide financial assistance to both individuals and
organisations for targeted skills. The new scheme reduced the administration required to support the
7 schemes it replaced while increasing focus upon benefit to the Island. In this year hundreds of local
workers received support for training in new areas including management development, customer
service and marketing in addition to more traditional support such as for apprenticeships.
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8. SOCIAL WELL BEING
Health Social Care and Welfare
8.1 The provision of health and social care remains a high priority for Government. However, the rising
cost associated with maintaining health and social care coupled with the demand for new and
improved services has put increased pressure on spending. The recommendations from the review of
the financial management of the Department of Health and Social Security undertaken by
PricewaterhouseCoopers has started to pay dividends with a more prudent approach to funding
ensuring that the allocated budgets are profiled in the most efficient way.
8.2 The prudent fiscal measures have not impacted on the ability to deliver high quality professional
services. New contractual arrangements have been introduced to ensure the quality of service
provided by doctors, dentists, pharmacists or opticians in providing advice, treatment and disease
prevention in the community is maintained.
8.3 In January 2007 a Primary Care GP Cancer lead was appointed for a period of three years. The GP is
working with other professionals and cancer groups to develop a locally based system to improve and
optimise the organisation and quality of care for patients and importantly their carers.
8.4 The breast screening programme is being extended to a full call/recall service with agreement
reached for the Isle of Man to be part of the UK Breast Screening Programme. The full call/recall
service will commence as soon as possible thereafter.
8.5 The ambulance service has been enhanced to meet increased demand and provide greater flexibility
in the use of its resources. All paramedics have received instruction on the administration of
thrombolytic drugs for cardiac reacted calls.
Housing
8.6 A key challenge for Government has been the provision of affordable housing to meet the growing
demand of a changing population. The average price of a home is now in excess of £200,000 which is
twice the cost that might be affordable for a typical first-time buyer.
8.7 The Department of Local Government and the Environment has undertaken a 3 year programme to
provide first time buyer and public sector properties by March 2009.
Community Safety
8.8 The technical and operational performance of the Emergency Services Joint Control Room continues
to improve. The average time to answer 999 calls is 1.59 seconds per call remaining well below the
target time of 10 seconds. During peak times clinical supervision is now available to ensure the most
efficient deployment of medical staff and vehicles to emergency calls.
9. QUALITY ENVIRONMENT
Waste Management
9.1 The disposal of the Island’s waste in a safe, effective and efficient manner remains a crucial and
emotive issue. The work involved in the review of the Island’s Waste Strategy was much greater than
anticipated causing the publication of the final report to be delayed to December 2007, though an
interim progress report was issued in October 2006.
9.2 Obtaining permission for the Government owned landfill site has also been delayed. The change of
Government Administration after the General Election in November 2006 led the to the Department of
25

Local Government and the Environment having to review the suitability of Archallagan as the most
appropriate site for landfill. The Department was tasked with identifying a number of other options
for the Council for Ministers to consider.
Wildlife and Countryside
9.3 The countryside remains an asset to be protected for future generations to enjoy from sustainable
usage of the uplands and fells through to the preservation and protection of Areas of Special
Scientific Interest.
9.4 The Department of Agriculture, Fisheries and Forestry through the Code of Good Agricultural Practice
has developed the recreational value of its estate for the use of environmentally friendly practices and
pursuits. A mountain bike trail has been opened on South Barrule and new footpaths and walking
trails have opened in Ballaugh.
9.5 To ensure the habitats, their flora and fauna, are conserved, four sites have been designated Areas of
Special Scientific Interest during the past year including Dhoon Glen. Two sites designated Areas of
Special Scientific Interest last year have now been confirmed.
26

10. SOUND INFRASTRUCTURE
Transport
10.1 Government has in recent years invested heavily in updating and improving the Island’s
infrastructure. This investment has continued with the development of the Airport to include
additional parking stands and associated taxiways, extension of the existing Departure Pier and
enlargement of the Runway End Safety Areas, the latter delayed due to planning appeals against the
proposal.
10.2 The development of our inner harbours continued with completion of the Peel Inner Marina Scheme
and the completion of the second phase of the pontoon berths in Douglas Harbour. These berths are
now all fully occupied.
10.3 Highway improvements continue to progress through the highways development scheme with the
completion of work on projects such as at St Judes crossroads, Saddle Road/Victoria Road and the
Brandish Corner. Other projects such as the Ballasalla traffic calming scheme and Anagh Coar to
Harcroft cycleway remain on schedule.
27

11. GOOD GOVERNMENT
Quality Service
11.1 Government is committed to using information and communication technology to improve the service
it offers. The architecture and standards laid out in the Jupiter programme continues to be adhered to
ensuring clear and specific benefit opportunities are identified and realised.
11.2 Work is continuing with individual departments to increase awareness of the potential for improved
service delivery through the effective use of technology.
11.3 Of the work completed the Host Mann project has delivered two fully operational computer data
centres providing resilience and security needed to support the functions performed and service
provided by Government.
11.4 The Connect Mann project completed its implementation when installation at the Airport was finalised
providing Government with a fully integrated system supporting telephone, video and data
communication bringing with it cost savings and service improvement.
Legislation
11.5 It has been a busy year with regard to legislation. Departments continue to work through the busy
legislative programme preparing Bills for introduction to the Branches.
11.6 23 separate pieces of legislation were promulgated during the reporting year including the Disability
Discrimination Act 2006 which makes the discrimination of disabled people in connection with the
provisions of goods, services or facilities unlawful and the Employment Act 2006 which introduces
new, or extends the existing, rights of employees in areas such as maternity and paternity, adds
protection to the employee in cases of whistle blowing and aligns the treatment of part-time
employees in relation to leave and wages with that of full time employees.
11.7 A full list of Bills promulgated at the July 2007 Tynwald is as follows:
Agricultural Marketing (Amendment) Act 2006
Audit Act 2006
Companies Act 2006
Constitution Act 2006
Disability Discrimination Act 2006
Dogs (Amendment) Act 2006
Employment Act 2006
Gambling (Amendment) Act 2006
Income Tax (Amendment) Act 2006
Income Tax (Corporate Taxpayers) Act 2006
Insurance Companies (Amalgamation) Act 2006
Local Government Act 2006
Minerals (Amendment) Act 2006
Noise Act 2006
Public Health (Tobacco) Act 2006
Registration of Electors Act 2006
Regulation of Surveillance Etc Act 2006
Representation of the People (Amendment) Act 2006
Road Races (Temporary Modifications) Act 2006
Road Traffic (Amendment) Act 2006
Sex Offenders Act 2006
Sexual Offences (Amendment) Act 2006
Small Claims Arbitration (Personal Representation) Act 2006
28

12. POSITIVE NATIONAL IDENTITY
Autonomy
12.1 Government has been proactively developing its relationships with the United Kingdom, the European
Union and others in the interests of the evolution of the Isle of Man’s constitution.
12.2 Particular emphasis has been on moving towards greater autonomy and independence. In February
2007 the Island signed an International Identity Agreement with the United Kingdom. This was a
significant step forward for the Island as it recognises, amongst other things, that the UK has no
democratic accountability in and for the Isle of Man which is governed by its own democratically
elected assembly. In the context of the UK’s responsibility for the Isle of Man’s international relations
it is understood that the UK will not act internationally on behalf of the Isle of Man without prior
consultation. Also the UK recognises that the interests of the Isle of Man may differ from those of the
UK, and the UK will seek to represent any differing interests when acting in an international capacity.
It also recognises that the Isle of Man has an international identity which is different from that of the
UK.
12.3 The Treasury continue to negotiate Tax Information Exchange Agreements and Double Taxation
Agreements with the Organisation for Economic Co-operation and Development (OECD) member
countries designed to not only deliver benefits, but also enhance the Islands reputation. Positive high
level discussions have been held with eight OECD member countries in relation to the negotiation of
bilateral Double Taxation Agreements.
Marketing
12.4 Government remains committed to increasing the marketing of the Island and its businesses. Using
the Tynwald-approved Freedom to Flourish strategy, Government has worked with the local private
sector to promote the Isle of Man. As a result, this year witnessed a substantial increase in the level
of positive media coverage including four-page supplements in both the Financial Times and the Mail
on Sunday, plus extensive coverage in specialist sector-based media worldwide.
12.5 The provision of prestigious serviced office facilities based at No1 Cornhill, London continues to be
used by Government and the Island’s business community as a venue to meet with clients and
business partners to generate business and promote the Isle of Man and its businesses.
12.6 A programme of meetings with journalists run through Isle of Man Finance by marketing specialist
Weber Shandwick has increased positive media coverage of the Island and enhanced its excellent
reputation as an international finance centre.
Culture and Heritage
12.7 While promoting the Island on the international stage, much has been done to protect, present and
promote the unique cultural heritage the Island has to offer.
12.8 Manx National Heritage in partnership with the Department of Education have developed the Manx
curriculum to further contribute to and promote our culture and heritage through direct teaching and
the provision of educational workshops. Similarly a wide range of public events and lectures have
been staged at Manx National Heritage sites including the celebration of Manx May Day and Hop tu
Naa at Cregneash, excavations at Rushen Abbey and a series of lectures as part of the Manx National
Heritage Winter Lecture programme.
12.9 The completely redesigned Viking and Medieval Gallery at the Manx Museum opened its doors in July
2007.
29

13. DEPARTMENT OF AGRICULTURE, FISHERIES AND FORESTRY
Progress against targets contained in the Department’s 2006-09 Business Plan
Symbol code:
Achieved
On target / Ongoing
Behind schedule / Not achieved
13.1 KPI: Sales Value of branded cheese
Target: Sales value to exceed £2.0m for 2006
Sales of branded cheese totalled £1,823k for 2006. Volumes were down at 485 tonnes (578
previous year), but the average price was up £200 per tonne. The drop in quantity was
predominantly due to one UK supermarket and in particular one less price promotion during the
year. The excess stock will be sold during the current year.
13.2 KPI: Maintenance of a viable dairy industry
Target: Island production at above 25 million litres per annum
Milk production for 2006 was 33,097,574 litres.
13.3 KPI: Control on sheep meat and beef import
Target: Maintain at below 20% of domestic consumption
There has been a significant increase in the consumption of the local product, with imports at
14.53% of beef consumed, the lowest level since 1998.
13.4 KPI: Optimise the value achieved from Knockaloe
Target: Profitable farm and increased income streams
Knockaloe farm improved its financial performance by £29k during 2006/07. However, the
result for the financial year was a loss of £13k.
13.5 KPI: Update of Agricultural Marketing Act to establish limited liability and restructure
the Marketing Society
Target: Amendments passed by June 2006
The Agricultural Marketing (Amendment) Bill received its final reading in May 2006 and
received Royal Assent in October 2006. The Department is now targeting implementation of
the Act for 1 January 2008.
30

13.6 KPI: Deliver National Advisory Programme
Target: 120 on-farm advisory visits. 6 technical and business seminars
115 on farm visits took place during the year. However, staffing levels were only 50% of target
levels for most of the year.
13.7 KPI: Improve producers’ ability to demonstrate good farming practice by developing
independently verified farm assurance standards
Target: Proposals ready to go out to consultation in May 2006
Following in depth consultation with the industry and processors, externally audited farm
assurance standards have been agreed and are being adopted for the beef and sheep, pigs and
milling wheat sectors.
13.8 KPI: A cap on scallop vessel numbers inside 3 mile limit
Target: Cap to be operational by 1 November 2006
This target was replaced after consultation with the MFPO. New legislation has introduced an
embargo on queenie fishing inside the three mile limit, and all vessels wishing to fish for
scallops or queenies must now carry satellite monitoring equipment.
13.9 KPI: Fishing Vessel logbook information to be entered onto database within EU
guidelines
Target: 80% of logbook data to be entered onto the system within 2 working days of receipt by end
of March 2007
Target achieved
13.10 KPI: Fishing Vessel (Financial Assistance) Scheme redrafted to meet clear objectives
Target: To have a revised scheme in place by the end of March 2007
Amendments to the Fishing Vessel (Financial Assistance) Scheme 2003 were in place by the
end of March 2007 and came into effect on 1 May 2007
13.11 KPI: Investment in ice making facilities for all Manx and visiting vessels
Target: Sufficient ice available locally for Manx vessels to comply with EU hygiene regulations by the
end of March 2007
A third ice machine was delivered to Mill Road Yard, Peel in 2006. Total capacity is now in
excess of 3 tonnes of ice per day.
13.12 KPI: Enhancement of Manx Scallop fishery
Target: One additional closed area to be designated by March 2007
It has not been possible to designate an area due to delay in the appointment of a Fisheries
Scientist. However, date of implementation of an additional closed area – 1 November 2007-
remains unchanged, and on target.
31

13.13 KPI: Registration of fish buyers legislation
Target: Legislation to be in place from February 2007
The deadline has been deferred until 1 January 2008.
13.14 KPI: FPV boardings
Target: 100% of vessels to be boarded at least annually
All vessels visiting Manx waters boarded on a regular basis.
13.15 KPI: Clear policy and strategy in place for the Forestry, Amenity and Lands Division
Target: Accepted recommendations of the external review to commence implementation by April
2006
Implementation of the agreed recommendations of the external review has commenced and a
prioritised implementation of the key areas is ongoing.
13.16 KPI: Marine site designations
Target: Propose and consult on a Marine Nature Reserve by March 2007
This KPI was not achieved but there was agreement to establish a marine consultative group of
stakeholders (both government and non-government). This is the forum which will discuss
marine protected areas and make recommendations for a way forward.
13.17 KPI: Implementation of the Migratory Salmonid Enhancement Strategy
Target: Laxey salmon hatchery fully refurbished and ready for collection of wild salmon brood-stock
by November 2006
Target achieved
13.18 KPI: Completion of Registration under the Heath Burning Act
Target: All areas registered by end of April 2006
All burns during 2006/07 were in accordance with the Heath Burning Act. Registration of key
blocks of land complete.
13.19 KPI: Elm Tree Database
Target: Completion of northern sectors of the Island south to Laxey by the end of March 2007
Completed on schedule.
32

13.20 KPI: Numbers of Wildlife and Conservation talks, displays, publications, press releases,
new signs and new web pages
Target: 30 by March 2007
A total of 104 events, press releases, displays, new signs and web pages have been given or
issued, ranging from talks about horse mussels to a Curraghs open day with a walk, talks,
displays and demonstrations.
13.21 KPI: Percentage unloadings inspected at the Meat Plant lairage.
Target: 20%
Target achieved
13.22 KPI: Time taken to inspect stock arriving at the Meat Plant
Target: All inspections within 2 hours
The majority were inspected within 1hour.
13.23 KPI: Time taken to TB test imported cattle
Target: All cattle imports TB tested within 80 days of landing
All cattle tested 60 – 80 days post import.
13.24 KPI: Time taken to investigate reports of suspected Sheep Scab outbreaks and treat
confirmed outbreaks
Target: Suspected outbreaks investigated within 3 days. Confirmed outbreaks treated within 7 days
Target achieved
13.25 KPI: Inspections of breeding, boarding and riding establishments
Target: All establishments inspected annually
All establishments inspected during 2006/07.
13.26 KPI: On farm inspections to ensure the integrity of the Bovine Identification and
Traceability system
Target: At least 10% of holdings inspected annually
33 holdings inspected – 10.06%
13.27 KPI: Number of plantations where Forest Design Plans address acidification concerns
Target: 16 plantations by the end of March 2007
16 Forest Design Plans completed. Acidification issues considered where relevant.
33

13.28 KPI: Number of Forest Design Plans where sites are identified for management for
nature conservation
Target: 16 Forest Design Plans by the end of March 2007
16 Forest Design Plans completed by March 2007.
13.29 KPI: Area of broadleaf woodland within plantations
Target: 27 acres (11 Ha) by the end of March 2007
The 27 acre target has been achieved.
13.30 KPI: Accident investigations
Target: Maintain 100% response policy to serious accidents
Target achieved
13.31 KPI: Health & Safety Policies
Target: 100 reviewed by the end of December 2006
Reviewed and reissued by December 2006.
13.32 KPI: Appointment of Director of Finance
Target: Appointment made by the end of June 2006
Director of Finance joined the Department on 12 June 2006.
13.33 KPI: A review of the whole of the Department’s property portfolio
Target: Report completed by the end of March 2007
The Department was unsuccessful in its attempts to recruit an Estates Officer. However, the
exercise has commenced with Type 2 asbestos surveys having been completed on all buildings
in the Department’s ownership and full condition survey’s on all buildings in Mill Road Yard.
13.34 KPI: To ensure that the Department’s legislation is kept up to date and relevant
Target: • Fertilisers and Feeding Stuffs (Amendment) Bill – Spring 2007
• Agriculture (Repeals) Bill – Spring 2007
• Plant Varieties and Seeds Bill - February 2007
• Farriers Bill – March 2007
• Animal Health Act amendment Bill
The Fertilisers and Feeding Stuffs (Amendment) Bill was reintroduced in April 2007. A change
in Departmental priorities resulted in the other Bills listed being replaced by other legislation
during 2006/07.
34

14. DEPARTMENT OF EDUCATION
Progress against targets contained in the Department’s 2006-09 Business Plan
14.1 Objective: To maintain & raise standards of achievement
Target: Provide training, consultancy and support services to assist schools in implementing the
workforce reforms to ensure they have a positive impact on raising standards in
2006/07
Through the link adviser work and specific management courses, senior management teams in
schools have been supported in implementing workforce reforms, for example, the allocation of
teaching and learning responsibility points. As these embed, there is clear evidence that, in
many schools, middle leadership is becoming more effective
14.2 Objective: To maintain & raise standards of achievement
Target: Support schools through focussed training and link adviser visits to improve levels of
understanding and use of assessment processes and data in order to improve learning
and teaching and raise standards in line with the targets below
The Department has revised the way in which it gathers assessment information from schools.
There has also been an increased impetus to the work on day to day assessment and this has
formed the focus of Education Improvement Service monitoring visits. The indications are that
teachers are beginning to plan more effectively to meet the particular learning needs of
individuals
14.3 Objective: To maintain & raise standards of achievement
Target: Begin the implementation of the revised Curriculum Policy Statement from September
2006
The revised curriculum policy statement “Freedom to Flourish” was introduced to schools in
June 2006. Schools have then been supported in looking more effectively at curriculum time
available to make work and activities more interesting and stimulating for pupils. A showcase
of the results of this work was undertaken in July 2007.
14.4 Objective: To maintain & raise standards of achievement
Target: Further develop the programme of professional development for all staff and governors
An increased programme of professional developments for staff at all levels has been
implemented during the current academic year. This has included, in particular, training for
Education Support Officers as well as teachers as seen in the professional development for
staff working with pupils with English as an Additional Language (EAL). Training for governors
is now focused on whole governing bodies and cluster groups as a more effective way of
working.
14.5 Objective: To maintain & raise standards of achievement
Target: Complete the implementation of training programmes to improve school leadership and
management
The leadership and management programmes have continued to run successfully during
2006/07. Many of the people completing LM3 are now in a position to apply for deputy
headteacher posts. This is considerable building capacity within the system.
35

14.6 Objective: To maintain & raise standards of achievement
Target: Introduce training and focussed support in the realisation of the Department’s strategy
for School Self-Review and Evaluation
School Self Review and Evaluation (SSRE) has been at the heart of link visits and workshops
during the academic year. SSRE summary documents are nearing completion on schedule.
14.7 Objective: To maintain & raise standards of achievement
Target: Provide training programmes for staff in the assessment of pupil performance following
the withdrawal of SATs as a means of assessing performance.
Moderation work has taken place for all subjects to ensure that teacher assessment is accurate
and has the same status as SATs performance.
14.8 Objective: Prepare individuals to contribute to the economic prosperity of the Island
Target: Work with other departments, agencies and the business community to provide
increased educational opportunities that are key to the Island’s prosperity
Education Improvement Service, through its training programme, has ensured that educational
opportunities are provided to develop economic awareness, citizenship, world work etc.
14.9 Objective: Prepare individuals to contribute to the economic prosperity of the Island
Target: Work with other departments in auditing skills so as to better estimate future Vocational
Education and training requirements to meet the needs of the Island
The Isle of Man College has appropriate staff representation on each of the Sector Skills
Groups organised by DTI where skills planning is undertaken for each sector of the economy
and where the College may enter into dialogue on the education and training needs of the
sector. Employers are represented on each of the College’s Industrial Advisory Groups which
promotes communication to ensure the right kinds of courses are offered.
14.10 Objective: Prepare individuals to contribute to the economic prosperity of the Island
Target: Keep under review levels of support for students’ accessing Higher Education taking into
account the changes to tuition fees being introduced in England in 2006
This is a major area of expenditure for the Department and is kept under regular review.
Tuition fees are reviewed and agreed as part of an annual process with Universities UK in
conjunction with the education authorities in the Channel Islands. Amendments have been
made to the levels of support and maintenance awards in the 2007 Student Awards
Regulations.
14.11 Objective: Prepare individuals to contribute to the economic prosperity of the Island
Target: Maintain the Department’s long-term financial commitment and development projects to
enable high levels of access to and use of ICT
Budgetary priorities have meant that 2004/05 funding levels for ICT could not be reestablished.
36

14.12 Objective: Prepare individuals to contribute to the economic prosperity of the Island
Target: Extend learning opportunities to enable increased numbers of adults to gain Level 2 and
3 qualifications.
The Isle of Man College was given funding to meet the set up costs of Level 2 and 3 courses
for education support staff and 20 education support staff are presently receiving financial
assistance in undertaking courses leading to Level 2 and 3 qualifications.
14.13 Objective: Prepare individuals to contribute to the economic prosperity of the Island
Target: Examine means by which access to and use of ICT resources can be further expanded
within existing resources
The ICT section has exhausted means to increase efficiency so as to maximise resources in
schools, e.g. the section is operating with 2.5 technicians to support 4000 computers in 40
locations.
14.14 Objective: Ensure inclusion by meeting individual needs and aspirations
Target: Develop alternative curriculum projects between the Youth and Community Division and
secondary schools that support those pupils at risk of disaffection
A variety of projects have been run in conjunction with secondary schools by the Division.
14.15 Objective: Ensure inclusion by meeting individual needs and aspirations
Target: Conclude consultation on and implement the draft Behaviour Management Plan that
supports schools, promotes good behaviour and reduces suspension rates by January
2007
Considerable work has been undertaken with consultants over the last year to improve
behaviour, to promote good behaviour in schools and develop models of provision that
strengthen and support behaviour.
14.16 Objective: Ensure inclusion by meeting individual needs and aspirations
Target: Continue to work with schools to reduce unauthorised absence and suspension rates
No attendance prosecutions were made in the last 9 months and suspension rates have also
fallen.
14.17 Objective: Ensure inclusion by meeting individual needs and aspirations
Target: Improve the educational provision for pupils on long-term suspensions and expulsions to
25 hours per week
As a result of work instigated by the Commission of Inquiry the Education Improvement Service
has led the development of detailed planning for students who are long term suspended from
school so that the 25 hours a week provision is meaningful in helping them to re-integrate.
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14.18 Objective: Ensure inclusion by meeting individual needs and aspirations
Target: Extend the support and improve specialist provision for pupils attending Special Units by
2008
Additional secondary special unit provision came on stream at St Ninian’s High School in
September 2007 and facilities in Peel Clothworkers will also be improved and reopened in
September 2008. Capacity and projection estimates have been completed to ensure that there
is sufficient capacity within the next three school years. Further discussions will take place
about the desirability of further specialising the existing units and offering specialisations within
each unit to the meet the particular wants of individual children.
14.19 Objective: Ensure inclusion by meeting individual needs and aspirations
Target: Review the impact of nurture provision on standards and quality to inform future
developments by March 2007
An overarching policy for all nurture provision has been drafted and is currently subject to
further revision. Standards of a nurture group have been established and a number of schools
are working towards accreditation of their nurture provision.
14.20 Objective: Ensure inclusion by meeting individual needs and aspirations
Target: Establish a co-ordinated approach across Public Health, Social Services and Education to
establish a strategy for health by September 2006.
Successful work has been undertaken with DHSS to establish the “Healthy Schools” initiative.
14.21 Objective: To promote contributions to the community
Target: Establish a Youth Bank project on the Island by 2006
Work was undertaken during the year with a group of young people, but a Youth Bank has not
been established. It is likely that an alternative way to involve young people in grant-making
will be introduced in 2007.
14.22 Objective: To promote contributions to the community
Target: Maintain the provision of Adult Leisure and Recreational programmes through the Isle of
Man College
The Adult Education programme has been maintained at a similar number of students as the
previous year, but the typical length of courses has been increased to match course duration
offered three years ago, before financial difficulties forced the costs-reduction measure to
shorten most courses. The College is exploring ways by which it may increase the provision of
Adult Skills courses in the community to raise average skills levels in literacy, numeracy and
information technology.
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14.23 Objective: To promote contributions to the community
Target: Work with a range of partners and schools to prepare pupils to be good citizens of the
Isle of Man
A new scheme of work for secondary citizenship, particularly focused to prepare pupils to be
good citizens of the Isle of Man has been produced during this year and is in place in all
secondary schools.
14.24 Objective: To promote contributions to the community
Target: By 2007 further develop additional curriculum units and training to support the teaching
of Manx arts and culture to increase pupils’ awareness and understanding
Work has continued to develop Manx Arts and Culture with close links developing further with
Manx National Heritage. Curriculum support materials will be available from Summer 2007.
14.25 Objective: To promote contributions to the community
Target: Work collaboratively with Department of Leisure and Tourism to enhance access to
leisure and recreational activities as part of the Sports Strategy
The Department meets regularly with DTL to develop provision and resolve operational issues
about joint use of facilities.
14.26 Objective: To promote contributions to the community
Target: Work with Mooinjer Veggey to support the development of education in Manx for pupils
at Bunscoill Ghaelgagh
The Education Improvement Service fully supports the work of Mooinjer Veggey and Bunscoill
Ghaelgagh. The school has a link adviser who is supporting the headteacher in setting up new
and rigorous school management systems, a creative and dynamic curriculum and high quality
teaching and learning.
14.27 Objective: To promote contributions to the community
Target: Work in collaboration with DHSS to devise and implement a ‘Healthy Schools
Programme’
The healthy schools programme entitled “Healthy Futures” has been published and launched to
all schools. There is an expectation that schools will implement this programme over the next
two years.
14.28 Objective: Maintain a high quality infrastructure to support the delivery of education
Target: Explore ways to extend the range of support to schools including the use of
secondments and consultants to manage focussed improvement projects that more
effectively meet the needs of schools, the College and the community during 2006/07
The Education Improvement Service has worked closely with secondary schools to identify
development needs and to create three secondments for 2007/08
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14.29 Objective: Maintain a high quality infrastructure to support the delivery of education
Target: Through dedicated training programmes further improve school governance by 2007
Training for governors is now focused on whole governing bodies and cluster groups as a more
effective way of working.
14.30 Objective: Maintain a high quality infrastructure to support the delivery of education
Target: Develop the Department’s approaches to the strategic leadership of the IBS and IOM
College by January 2007
Proposals were developed by the Department with regard to the IBS and IOM College and have
been issued for consultation.
14.31 Objective: Maintain a high quality infrastructure to support the delivery of education
Target: Continue to develop the intervention in school improvement provided by Education
Improvement Service through the Protocol for Working with Schools
The role and responsibility of the Education Improvement Service has become increasingly
clear during this academic year with much more closely joined up working with the Special
Needs and the Psychology Service making a more consistent impact on schools.
14.32 Objective: Maintain a high quality infrastructure to support the delivery of education
Target: Review the Department’s approaches to strategic, financial and operational planning by
March 2007
A review has been undertaken and a number of improvements introduced. It is anticipated that
further improvements will be introduced when the Axapta accounting software is fully
developed and operational across all areas of the Department.
14.33 Objective: Maintain a high quality infrastructure to support the delivery of education
Target: Develop and implement a self-review and evaluation programme for the Department of
Education service provision to assess quality standards, value for money and
governance by March 2007
This work has focussed on the corporate governance aspects in the past year and will now be
developed further in 2007/08.
14.34 Objective: Maintain a high quality infrastructure to support the delivery of education
Target: Review all Human Resources policies, procedures and conditions of service for all staff
groups in preparation for the enactment of the Employment Bill 2006
The review is almost completed and the revised documentation will be issued shortly.
40

15. DEPARTMENT OF HEALTH AND SOCIAL SECURITY
Progress against targets contained in the Department’s 2006-09 Business Plan
15.1 KPI: The provision of an effective childhood immunisation programme
Target: Immunisation delivered to 90% of the target population (excluding objectors) at the
relevant times
Seven of the Islands twelve GP practices achieved the 90% target for childhood immunisation
in the quarter ended 31 March 2007, the remaining five practices achieving over 87%. The
overall figure across the Island has risen from 89.37% (31 March 2006) to 92.48%.
15.2 KPI: Access to GP (Routine Appointment)
Target: All patients able to be seen within 2 working days
As at 31 March 2007, every GP practice on the Island successfully achieved their target to be
able to see patients within two working days.
15.3 KPI: Access to Primary Care Professional (Routine Appointment)
Target: All patients able to be seen within 1 working day
As at 31 March 2007, all twelve of the Islands practices have successfully achieved this target.
15.4 KPI: Issue of new National Insurance numbers to individual applicants
Target: 85% of applications dealt with in 5 working days by December 2006
This target has been met and performance represents a higher standard than that which
applies in the UK.
15.5 KPI: Issue of Retirement Pension entitlement forecasts
Target: 96% of applications dealt with in 5 working days by December 2006
This target has been met and this also represents an increased level of performance than the
equivalent function in the UK.
15.6 KPI: Calculation of Retirement Pension entitlement
Target: 98% of calculations completed in 5 working days by April 2006
This target has been achieved and it is anticipated that the Division will be able to maintain this
level of performance.
41

15.7 KPI: Have consistent induction programmes throughout the Department
Target: To be achieved by March 2007
The review of induction programmes formed part of the terms of reference for the review of
core and mandatory training across the Department which is now complete. Further work on
induction is due to take place shortly and is expected to be completed on schedule.
15.8 KPI: Achieve an increase in uptake of multi-professional courses accredited for
Continuing Medical Education and Credit Accumulations and Transfer Scheme
points
Target: 5% per annum over the next three years
Sample of two credited academic units:
• ‘Counselling Skills in Caring Relationships’ – nine attendees representing eight different
professional groups (88% mix of various professions)
• ‘Application of Cognitive Behavioural Approach – 13 attendees, representing seven different
professions (54% mix of various professions).
15.9 KPI: All employees to have a copy of employee handbook
Target: By March 2007
Currently, Health Services have numerous different Terms and Conditions. It was decided to
await the completion of the Pay Modernisation project, which will determine a single set of
Terms and Conditions within Health Services, before drafting an Employee Handbook.
15.10 KPI: Develop a Workforce Planning Strategy
Target: Produce a draft Strategy by December 2006
In order to achieve budgetary targets recommended by external reports, staff and resources
were committed elsewhere. It was, therefore, decided to delay the publication of this strategy
until December 2007.
15.11 KPI: Quarterly Health and Safety Reports
Target: First report by June 2006
This target was reached and quarterly reports continue to be produced at the end of each
quarter.
15.12 KPI: Publish Occupational Health and Safety Action Plan
Target: Produce draft Plan by June 2006
This target was reached and, following consultation, the final plan was approved by the Health
and Safety Executive Committee in March 2007.
42

16. DEPARTMENT OF HOME AFFAIRS
Progress against targets contained in the Department’s 2006-09 Business Plan
16.1 KPI: Production of detailed management accounts within 4 working days
Target: 100%
This target has been achieved and will be further enhanced upon the delivery of the ongoing
developments associated with the implementation of Axapta accounting software.
16.2 KPI: Production of quarterly performance reports within established deadlines
Target: 100%
This has been an ongoing development process throughout the year, however, quarterly
performance and financial reports have been produced to the timescales required.
16.3 KPI: Introduction of legislation
Target: Progress on average 2 Bills onto the statute books each year
The Department progressed three Bills to completion during the year; The Regulation of
Surveillance, Etc Bill; the Gambling Amendment Bill and the Criminal Justice, Police and Courts
Bill.
16.4 KPI: Escapes from Custody
Target: Nil escapes
There was one escape from custody during the year.
16.5 KPI: Prisoner development plans
Target: Every prisoner serving more than 56 days to have an initial development plan completed
within 14 days of reception
An initial plan is completed in the first week of reception into the prison of all prisoners.
16.6 KPI: Combat drug use in the prison
Target: The rates of positive results from random drug testing at IOM Prison to be lower than
12% by April 2006
The rate of positive results from the random testing programme at the end of the 2006/07 year
was 7.25%
16.7 KPI: Reliability and performance of the Tetra radio system
Target: 98.5% availability on a 24 hours a day, 7 days a week basis
There being an overall availability of 99.65% throughout the year.
43

16.8 KPI: Operation of the ESJCR – time taken to respond to a “999” call
Target: 10 seconds as specified in Service Level Agreements
The average time taken to respond to a “999” call was 1.71 seconds.
16.9 KPI: Annual review of the Government Emergency Plan
Target: 100%
The Government Emergency Plan was reviewed during the year as part of the pandemic ‘flu
planning process. The Department has made preliminary arrangements to host a visit by the
Army’s 42 Brigade in June 2007 to update the section on Military Aid to the Civil Community
16.10 KPI: Provide at least one table top training exercise and one live exercise each year
to test multi-agency responses to a major incident
Target: 100%
During the year, 5 tabletop exercises were arranged (one cross-Government and four for
individual Departments) together with one small-scale CBRN exercise between Civil Defence
and the Ambulance service, and a multi-agency response to an incident involving a road
tanker. Plans are being developed for a major exercise based at Ronaldsway in November
2007.
16.11 KPI: Civil Defence Volunteers attendance at training events
Target: 75%
Attendance remains at between 85-90% together with voluntary attendance at additional
training events which are not included in the target
16.12 KPI: Number of business continuity training courses held
Target: 2 courses per year
Four courses were held during the year together with two evening presentations to managers
from private sector residential homes and a presentation to voluntary organisations.
16.13 KPI: Number of primary and accidental dwelling fires
Target: To achieve year on year reductions
2005 2006
Number of Primary Fires: 132 96
Number of Accidental Dwelling Fires: 69 77
There was a healthy reduction in primary fires achieved over the year; however, there was a
slight increase in accidental dwelling fires, the main reason for which was an increase in those
caused by electrical fault and an increase in those caused by careless disposal of lighted
materials.
44

16.14 KPI: Number of smoke alarms installed
Target: To achieve year on year improvements
2005 2006
Number of smoke alarms installed: 193 142
During the year the Smoke Alarm campaign changed from Free Fitting of Alarm to over 60’s to
Free Home Fire Safety Visit to all with provision of smoke alarm if deemed necessary.
16.15 KPI: False alarms caused by automatic Fire Alarm detection per 1,000 non-domestic
properties
Target: To achieve a 5% year on year reduction
2005 2006
False Alarms caused by automatic Fire Alarms: 1120 1261
The use of Automatic Fire Detection (AFD) has increased considerably in both Government
owned and private commercial property. In particular, the use of extensive AFD in schools and
the new hospital has led to an increase of false alarms. The Fire and Rescue Service is working
actively with both Department of Education and the DHSS to drive down incidence of false
alarms)
16.16 KPI: Achievement of National Standards in relation to service performance
Target: 85% compliance by 31 March 2007
The average achievement of National Standards over all the standards judged between April,
2006 and March 20007 was 88.11%.
16.17 KPI: Re-offending rates for offenders under supervision within two years of contact
with probation
Target: 50%
The re-offending rate for the year was 54%, however, this was based on a limited sample size
and further work will be ongoing to further refine the basis of this calculation.
45

17. DEPARTMENT OF LOCAL GOVERNMENT AND THE ENVIRONMENT
Progress against targets contained in the Department’s 2006-09 Business Plan
17.1 Objective: To ensure that the Manx environment continues to be an asset for future
generations
Target: Effective Regulation – To protect the natural and built environment and the health and
safety of the community by ensuring that there is in place a range of effective regulatory
processes which are appropriate and kept under review
A number of environmental controls are being developed to ensure the minimisation of
environmental pollution, such as control of bonfires and a system of fines for breaches of
Waste Disposal Licences. These will take the form of an amendment to the Public Health Act
1990 and should be considered by Tynwald during the 2007/08 session.
17.2 Objective: To ensure that the Manx environment continues to be an asset for future
generations
Target: Waste Management – To ensure the integrated facilities required by the Waste
Management Strategy are provided
A review of the Waste Management Strategy has been undertaken and an interim report
produced for consultation in March 2007. This highlighted a lack of core data being available to
inform the Strategy and prevented the Department from projecting future waste arisings.
Work on collating the data is still ongoing but it is hoped that a revised Waste Management
Strategy for the Isle of Man will be ready for submission to Tynwald by the end of 2007.
Delays in obtaining the necessary approvals within Government for the proposed site at
Archallagan led to delays in submission of the planning application. The planning application
was submitted in April 2007 and it is hoped that the Public Inquiry will be held in October 2007.
Finding a suitable site for a new Northern Civic amenity site has been problematic. However, a
site has now been found and designs are being drawn up for a new site in Bride.
Working with the Local Authorities, the Department has carried out waste audits on households
in the Isle of Man and has developed various options for introducing kerbside collection of
domestic recyclables in 2008.
46

17.3 Objective: To ensure that the Manx environment continues to be an asset for future
generations
Target: Sustainable Development - To implement policies that promote Sustainable
Development
Progress on reviewing the energy efficiency aspects of the Building Regulations and the
preparation of a Planning Policy Statement on Energy Efficiency, has been deferred pending a
wider Departmental review of these aspects.
The Strategic Plan includes a policy requiring an Energy Impact Assessment for developments
over a certain size.
The Department has appointed an Energy Initiatives Officer to assist in the implementation of
Government’s Energy Policy, in particular to meet the target of 20% reduction in Government’s
carbon dioxide emissions by 2010. The Department has also published on its web pages the
results of a scoping study on the effects of climate change on the Island. This scoping study
will be a useful tool for developing future policy and actions to prepare the Island for future
changes to our climate. The Department also chairs the Government’s Sustainable
Development Working Group which is actively developing methods and toolkits to ensure
sustainability is embedded into Government Policy.
17.4 Objective: To ensure that the Manx environment continues to be an asset for future
generations
Target: The Built Environment - To introduce an improved development control process and
promote better design in the built environment
The review of the new Development Control procedures introduced in November 2005 has
started but progress has been delayed because of priority being afforded to the Strategic Plan.
17.5 Objective: To ensure that the Manx environment continues to be an asset for future
generations
Target: The Built Environment - To develop Strategic Planning to service the needs of the
various sectors essential to the economic and social life of the community
During the year the Department prioritised work on the Strategic Plan which was approved by
Tynwald at the July 2007 sitting. Work on the Area Plans will now commence.
17.6 Objective: To ensure that the Manx environment continues to be an asset for future
generations
Target: Air and Water Quality - To prevent or minimise environmental pollution and promote
sustainable development
The Department continues to control all discharges into the sea and our rivers by a consent
system. In collaboration with the Department of Transport and the Treasury, the Department
has been developing a consultation paper on fiscal initiatives to reduce Carbon Dioxide
emissions from vehicles. Public consultation is scheduled to take place in late 2007.
47

17.7 Objective: To ensure that Government complies with the principles of Corporate
Governance, is responsive, accessible and focuses on equality of opportunity
Target: Local Government - To achieve a cost effective balance in service provision between
Central and Local Government
The new Local Government Bill completed its passage in July 2006 and received Royal Assent
in October 2006. The Department has been working with Local Authorities to introduce key
standards of performance against which each Local Authority will be measured. Housing
standards took effect from 1 April 2007 and standards for Civic Amenity Sites will be introduced
during 2007.
17.8 Objective: To ensure that Government complies with the principles of Corporate
Governance, is responsive, accessible and focuses on equality of opportunity
Target: Capital Programme – To contribute to the effective management of Government’s
Capital Programme
Delays beyond the Department’s control have meant that many of the Waste Management
capital projects planned for 2006/07 have not started. The Department has worked closely with
the Treasury Capital Projects Unit to develop new Project Milestone Targets with monthly
monitoring and reporting. An annual report on the Housing Reserve Fund expenditure and
programme has been completed. Expenditure on Housing Capital Projects and Jurby Industrial
Estate is on target.
17.9 Objective: To enable the people individually and collectively to live healthily and fulfil
their potential within a secure environment
Target: Housing - To ensure the future provision of affordable housing through the acquisition
of land, a housing construction programme, and investment in public sector housing
The building of 456 public sector homes in the three years to March 2009 is behind programme
with a revised projection of 286.
Similarly the building of 379 first-time buyer homes in the three years to March 2009 is behind
programme with a revised projection of 307.
A £3.3m three year capital programme of planned maintenance work on the Department’s
housing stock is ahead of programme.
Delivery of a £22.76m three year programme of planned maintenance work on Local Authority
housing by 31 March 2009 is behind schedule.
Although behind programme, the affordable housing and Local Authority planned maintenance
work will ultimately be completed. With regard to the former the delays are mainly because of
planning and land issues which are generally outside the Department’s control.
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17.10 Objective: To enable the people individually and collectively to live healthily and fulfil
their potential within a secure environment
Target: To ensure that everyone has access to safe and healthy living accommodation
The Department has been developing a set of Regulations to ensure houses in multipleoccupation
are safe and not a safety or health risk to both occupants and neighbours. These
Regulations will be issued for public consultation during the second half of 2007.
The Department has worked in partnership with the DHSS and Local Authorities to develop
policies and procedures that have already improved access by DHSS service users to public
sector accommodation. The Department has commenced a programme of works to upgrade
loft and wall insulation of public sector housing stock to reduce the likelihood of fuel poverty.
17.11 Objective: To enable the people individually and collectively to live healthily and fulfil
their potential within a secure environment
Target: Health - To protect the public health and safety of the community by ensuring that there
is in place a range of effective regulatory processes which are appropriate and kept
under review
There is an ongoing review process in place with new and improved legislation being
continually developed. During 2006/07 the following legislation was brought into force:-
European Communities (Transmissible Spongiform Encephalopathies Law) (Application) Order
2007 – SD 50/07;
Transmissible Spongiform Encephalopathies Regulations 2007 – SD 51/07;
The Noise (Prescribed Forms) Regulations 2007 – SD 929/06;
The Dogs (Fixed Penalty Notice) Regulations 2007 - SD 14/07
17.12 Objective: To enable the people individually and collectively to live healthily and fulfil
their potential within a secure environment
Target: Leisure - To have appropriate recreational and leisure facilities
The refurbishment of the Southern Swimming Pool is behind schedule but is at the tender
stage. Construction of the new Northern Swimming Pool is on programme.
17.13 Objective: To enable the people individually and collectively to live healthily and fulfil
their potential within a secure environment
Target: Community Safety - To have safe places of work
The Department continues to work with stakeholders to improve community safety and to
ensure workplace activities are not a threat to public safety. In 2006/07 the Department
responded to the Tynwald Select Committee Report on Health and Safety and is currently
working to modernise the associated legislation.
49

17.14 Objective: To achieve international recognition and acceptance of the Island’s unique
constitutional, cultural, commercial and social identity
Target: Culture and Heritage - To preserve the natural and built environment as key national
assets
Conservation Areas were designated in Kirk Michael and Glen Wyllin.
During the year the Department consulted on a new Conservation Area for the Athol
Street/Victoria Street area of Douglas. Formal designation will be progressed during 2007/08.
More than 20 historic buildings have been researched for potential registration and 55 grants
were given for repairs to historic buildings.
17.15 Objective: To support the delivery of services to meet the needs of the community
Target: Integrated Transport Strategy - To incorporate the key elements of an Integrated
Transport Strategy, designed to meet the needs of the local community, businesses and
visitors, into a Sustainable Transport and Travel Plan for the Island
Work has commenced on a draft Sustainable Transport and Travel Plan for the Island and this
will be progressed during 2007/08.
50

18. DEPARTMENT OF TOURISM AND LEISURE
Progress against targets contained in the Department’s 2006-09 Business Plan
18.1 KPI: Overall visitor satisfaction – intentions to return
Target: Maintain 2004 levels
The methodology for the collection of data regarding visitor satisfaction changed in 2005. The
results will provide improved benchmarking for the future. The number of visitors stating that
they would be likely to return to the Isle of Man at 92% showed an increase of 3.4% over
2005. Other key indicators were 100% satisfied with the beauty of the Isle of Man. 95% with
the quality of services and accommodation, 97% with leisure and sports facilities. Weakest
areas continue to be facilities for children, nightlife and entertainment and shopping
opportunities. Although still fairly weak, restaurants and cafes showed some improvement with
visitor satisfaction.
18.2 KPI: % of capacity audience for DTL staged major events at the Villa Marina
Target: 75% each year
During 2006/07 the Department staged 10 major events at the Villa Marina which attracted an
average capacity audience of 81% which is 6% above target.
18.3 KPI: % of capacity audience for professional touring productions at the
Gaiety Theatre
Target: 50% each year
During 2006/07 the Department staged 9 professional touring productions at the Gaiety
Theatre which attracted a reasonable average capacity audience of 67% which is significantly
above target.
18.4 KPI: % of children aged between 8 and 14 involved in extra curricula
physical activity in the school sports coordinator pilot region. (South).
Target: 10% increase by 31 March 2007
The term ‘extra curricular’ includes any structured sports activities that take place outside of
the school curriculum. This could include after school sports clubs, school holiday sports
activities, Manx Youth Games training sessions as well as community sports clubs
participation. For the purposes of this report community sports club participation has been
used as an indication of the number of children aged 8 – 11 participating in ‘extra curricular’
sports activities.
Baseline data recorded in May 2005 (when the Southern SSCo was first in post) revealed that
60.4% of 8 – 11 year old children in the South were members of a Community Sports Club.
Since 2005 the School Sports Co-ordinator for the South, working alongside various Governing
Bodies of Sport has introduced 4 brand new junior sports clubs into the community and has
worked hard with existing clubs to increase junior attendances. A survey conducted again in
May 2007 revealed that 71.0% of 8 – 11 year old children are now members of a Community
Sports Club (a 10.6% increase over 2 years).
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18.5 KPI: Independent quality assessment score – Leisure services
Target: Achieve relevant external accreditation for all leisure services by 31 March 2008.
The National Sports Centre in 2006 has again achieved a highly commended status under the
Quest Scheme which places the facility within the top 5 of the British Isles. During 2006 the
Department has been able to achieve its commitment to extending the Quest Registration to
Sports Development which received a 70% score which is extremely encouraging for a first
assessment. The Wildlife Park is working towards compliance with the standards of the British
and Irish Association of Zoos and Aquariums and several possible options are being explored
for the Villa Marina and Gaiety Theatre. The external accreditation for leisure services has
been beneficial in benchmarking the Departments services as a tangible measure for the
Department’s teams and as recognition of the commitment required to obtain and maintain
high standards.
18.6 KPI: % of public scheduled bus services accessible by disabled or less agile
users.
Target: 100% of public scheduled bus services accessible by 31 March 2009.
Although 84.7% of the current fleet is accessible to disabled or less agile users this refers to
the whole fleet whereas in practice 100% of service vehicles are accessible. The remaining
non accessible vehicles within the fleet are used for school travel only.
18.7 KPI: % of bus fleet compliant with EU Exhaust Ignition Standards
Target: 70% of bus fleet complying with EU Exhaust Ignition Standards (Euro 2) at 31 March
2007.
The bus replacement programme has now ensured that this target has been reached and
exceeded. Of the 86 vehicle fleet, 73 now comply with Euro 2 Emission Standards. Effectively,
100% of service vehicles are compliant with only the older vehicles used for school travel non
compliant. As the bus replacement programme continues these figures will improve even
more.
18.8 KPI: Level of Customer Satisfaction with Public Transport Services
Target: Establish separate bus and rail customer satisfaction ratings by 31 st March 2007. Aim to
achieve 90% overall.
Separate customer satisfaction surveys were achieved for buses and railways during 2006/07.
The satisfaction results were slightly less than target except the buses result which was
disappointing. Overall satisfaction average results showed MER 88.1%, Steam Railway 88.6%
and Buses 75.4%. However, all of the services and particularly buses scored extremely low on
frequency of service and this distorted the averages, particularly the buses. Without the
frequency element, satisfaction rose to over 90%.
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18.9 KPI: Bus Passengers
Target: Increase passengers to 4.3M by 31 March 2007 (Increase of 2.38% over previous year)
At 4.2m passenger journey’s buses performance has sustained 2005/06 levels but has not
achieved the target. Problems with the existing obsolete ticketing equipment during the year
has meant that some data has not been collected and whilst this would have increased
passenger numbers it is unlikely to be at a level which would have achieved the target. A new
ticketing system is scheduled for 2007/08 which will address this problem and assist generally
in the production of management information. Income however, has exceeded budget
estimate. Financially there is an imperative to increase income in order to manage the deficit
within budget. Whilst this was achieved it did have a negative impact on passenger numbers.
18.10 KPI: Rail Passengers
Target: Achieve 370,000 annual passenger journeys by rail per annum by 31 March 2007.
(Increase of 14.1% over previous year)
The late start of the MER in 2006/07, due to the rail infrastructure works, contributed directly
to a reduction in total rail passenger journeys of 308,584 when compared to 324,194
passenger journeys in 2005/06. This represents a 19.9% reduction against target and whilst
some of this will be made up in 2007/08 the target may prove to be too challenging. Whilst
market share of visitors was maintained the decrease in visitor numbers also contributed.
18.11 KPI: Rail Services Reliability
Target: Maintain standard of 98%
98% reliability has been consistently maintained throughout the 2006/07 operational season.
18.12 KPI: Compilation and submission of individual service plans and budgets
Target: Deliver all stages of the corporate planning process on time
The DTL complied fully with its corporate obligations in terms of business planning and budget
process submissions.
18.13 KPI: Capital Spend
Target: Annual increase % of Capital Programme delivered
The Department achieved a significant increase over the 45% poor result in 2005/06 with a
66.9% spend in 2006/07. This is marginally better than the Government average of 65.6%.
The Department had hoped to do even better, however delays and cash flow issues with some
schemes meant this was not possible.
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18.14 KPI: Civil Service Performance Appraisal Scheme
Target: Annually improve the percentage of staff delivering above the required standard for their
competencies
(26.7% in 2005/06).
2006/07 saw an increase to 31.6% of staff delivering above the required standard for their
competencies. The Department is committed to staff training and development so it is hoped
that this result will be improved upon each following year.
18.15 KPI: Equivalent Advertising Value (EAV) of UK press articles
Target: Annual increase of 10%
EAV for 2006/07 at £780,704 represents a 51.9% increase over the previous year. This is a
good result which far exceeds the original target and relates to the UK Press only excluding TV
coverage. Most of this value arises from articles in the UK press following press visits on the
Island hosted by the Department and forms part of the tourism strategy ‘fit for the future’.
This is a very cost effective way of promoting the Isle of Man in the UK media.
18.16 KPI: TV Media coverage of TT
Target: Annual estimated advertising value - £5m
It is difficult to put a value on the coverage from the 2006 TT although it is believed that UK
coverage alone is over £1m. As well as coverage on Grandstand and Men and Motors various
airline operators (Cathay Pacific and Singapore airlines) have also shown TT footage together
with Euro Sport and Australian and American TV. Whilst difficult to prove the Department is
pleased with the coverage obtained and believes that the target has probably been achieved.
The TT continues to be a truly international event.
54

19. DEPARTMENT OF TRADE AND INDUSTRY
Progress against targets contained in the Department’s 2006-09 Business Plan
19.1 KPI: Number of offers of financial assistance under the Financial Assistance Scheme
(FAS) to new businesses
Target: 8 new businesses
A total of 4 offers to new companies were made during the year. At the year end, 4 further
applications from new businesses were in the system undergoing evaluation. These are
potentially good prospects but require further evaluation.
19.2 KPI: Number of new animation projects per year
Target: 2 annually
One significant project was established employing 20 people. Agreements on a second project
could not be completed during the year but the project is expected to proceed later in the year.
19.3 KPI: Number of offers of financial assistance under the FAS to existing businesses
Target: 35 existing businesses
A total of 32 offers to existing businesses were made during the year end with a further 4
projects in evaluation. Whilst the numbers are slightly below target the value of the offers is
relatively high at some £3.6m indicating that significant levels of investment are taking place.
19.4 KPI: The annual amount invested under the FAS in local businesses
Target: £3,100,000 per annum
£3,087,618 was paid to local businesses during the year.
19.5 KPI: The time it takes the DTI to process applications under the FAS
Target: 80% within 40 working days
89% of applications were processed within the target.
19.6 KPI: The number of new businesses established under the Small Business Start Up
Scheme
Target: 35 new businesses annually
42 new businesses were established under this scheme.
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19.7 KPI: To continue to develop the film industry through the attraction of new
productions.
Target: 8 new feature films per year with an average budget of £5.5m creating 18,000 bed nights
and £10m spend in the local economy
A total of 7 productions were completed by the year end with an average budget of £6.6m. The
number of bed nights created from this activity was 16,500 with local spend in the economy of
£6m. Reasons beyond the DTI’s control (tax changes in the UK) resulted in a lull in production
between August and December 2006.
19.8 KPI: Number of projects supported under the Business Support Scheme.
Target: Average of 80 completed projects per annum over 3 years
Despite only a small number of projects being completed during the year the average is 90
over the last 3 years. Plans are being implemented in an endeavour to increase the numbers.
19.9 KPI: The number of presentations/seminars for businesses on topical e-business
issues
Target: To at least 100 businesses annually
A number of presentations have been organised locally and approximately 150 people from
local businesses attended the various topics discussed.
19.10 KPI: Number of participants in the Shell Technology Enterprise Programme
Target: 17 undergraduate participants annually
14 participants completed projects with the winner receiving a judge’s commendation in the
North West finals.
19.11 KPI: Number of Jobsearch Workshops
Target: 6 workshops per year
The Job Centre has arranged 10 workshops in 2006/07 with very positive feedback from
participants.
19.12 KPI: Engineering Induction Course
Target: Arrange 3 courses per year
Demand from industry was insufficient to require the provision of a dedicated course. This
situation continues to be monitored.
19.13 KPI: Careers Events
Target: Attend all school careers events
The target continues to be met. DTI had a presence at all major events in 2006/07 and has
fostered a close working relationship with the International Business School and the Isle of Man
College.
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19.14 KPI: Office Technology trainees enter work within two weeks of completing the
programme
Target: 90% of trainees find work within two weeks
Training Services exceeded the target in 2006/07 with a performance level of 92% for the year.
19.15 KPI: Visits to employers to advise on work permits and Job Centre services
Target: 24 visits per year
25 visits during 2006/07.
19.16 KPI: Work permit applications processed within 5 working days of receipt
Target: 70% of applications processed within 5 days
As at the end of March 2007, performance in this area was 85%. This is a crucial achievement
in avoiding damaging process “bottlenecks” which undermine business confidence.
19.17 KPI: Regular publication of Employment Law newsletter
Target: Quarterly release of newsletter
This publication timetable was fully met during 2006/07.
19.18 KPI: Respond within 24 hours to announcement of redundancies
Target: DTI should respond within 24 hours in 100% of cases
There were some significant redundancy announcements during 2006/07. DTI reacted within
the target timeframe in every instance.
19.19 KPI: Minerals returns collected on time
Target: 90% of returns promptly collected
Improved liaison between the Department, its consultants and quarry operators has resulted in
more efficient management of minerals returns and the collection of related royalty payments.
Consequently, performance during 2006/07 met the 90% target.
19.20 KPI: Position on the Paris MOU white list of Flag Administrations
Target: Achieve a Top 10 position.
The Ship Registry (the name changed in February 2007 from Marine Administration) achieved
its target of a top 10 position in 2006 by being number 10 on the list. Analysis of the statistics
show that the Registry’s performance is in reality no worse than in previous years, rather the
drop in position is due to an increase in performance by some other flag administrations.
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19.21 KPI: Percentage of ISM Audits completed by Isle of Man surveyors
Target: 95% of all audits completed by Isle of Man surveyors
During the period, Isle of Man surveyors carried out 94% of all requested ISM audits onboard
Manx registered vessels, however, when we take into account that a certain number of audits
could not be carried out by Isle of Man surveyors due to circumstances outside of our control
(War zone, FCO advice etc.) then a figure of 96% was achieved.
19.22 KPI: Investigations into shipping casualties
Target: All casualty investigations and subsequent reports completed within 6 months
During the period 2006/07 some 7 investigations were commenced. Only one of those was
completed within the 6 month target, one is still ongoing, but within the 6 month target and
the remainder fall outside the target for completion. There are a number of issues around the
delays that are outside of the Ship Registry’s control, such as the failure of other
administrations to respond to questions and enquiries as quickly as requested.
19.23 KPI: Hold an annual shipping event on the Isle of Man
Target: Achieve a total of at least 75 attendees
The Ship Registry held its second shipping event in November of 2006 at the Mount Murray
Hotel; this was attended by some 100 persons over the day from both the local and
international shipping industry. Representatives of Government, Recognised Organisations,
Ship and Yacht Owners, Operators and Managers attended.
19.24 KPI: Inspections of ships likely to be targeted by Port State Control Officers
Target: Visit at least 5 vessels identified as being ‘at risk’ and ensure remedial actions and
measures are introduced
The target of visiting a minimum of 5 most ‘at risk’ vessels during the period was achieved,
During the period a number of vessels suffered Port State Control detentions, these vessels
were all visited and remedial measures implemented, including additional surveys and audits to
bring the vessels back to an acceptable standard. In addition to this we have introduced a
system where managers of problem vessels are requested to attend a meeting in the Isle of
Man to discuss the problems and set out their remedial action. This is proving to be very
effective.
58

20. DEPARTMENT OF TRANSPORT
Progress against targets contained in the Department’s 2006-09 Business Plan
20.1 KPI: Operating capacity Runway End Safety Areas (RESA)
Target: Compliant with new standards by 2011
The Department is on schedule to achieve this target. The RESA Planning Hearing was held on
2 May 2007. The Early Contractor Involvement (ECI) tender for the promontory works is
shortly to be awarded.
20.2 KPI: Adequate number of aircraft stands
Target: 2 extra stands complete in 2006
The two additional stands were completed and are in use.
20.3 KPI: Passenger related traffic travelling by sea
Target: Halt decline 2006/07, Increase vehicle and Passenger numbers by 2% in 2007/08
This target has been achieved for 2006/07. There has been a small overall increase in
passenger related traffic. For the full year passenger numbers show an increase of 1% and
vehicle numbers show an increase of 0.1% compared with 2005/06.
20.4 KPI: Air passenger numbers
Target: 3% growth per annum in passenger numbers
First quarter passenger numbers were down, mainly due to loss of Aer Arann on the London
Luton route. Aer Arann had a reorganisation of their network, which had an unfortunate knockon
effect on the IOM. Those passengers are rerouting on Gatwick and London City
destinations, however not to the same level of Luton numbers (which were approx 5000
passengers/month).
20.5 KPI: Number of pontoon berths
Target: 42 % extra by July 2006
The second phase of pontoons in Douglas was handed over by the contractor on 31 August
2006. This contributed an additional 40 berths (or 56%) and therefore exceeded the target.
20.6 KPI: Works Division call-out response times
Target: 90% of out of hours call-outs within 45 minutes
Call-out targets have been consistently achieved in all areas of the Works Division.
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20.7 KPI: Tidal Flood Warning System
Target: Prediction accuracy of + / - 10cm in water level at 36 hours forecast time
This project is progressing well and is on target. Tidal data is now being recorded for use in the
preparation of more accurate tide tables. Data processing software has been ordered. Approval
has been given for an IOM tidal surge model to be constructed alongside a similar model for
the UK.
20.8 KPI: Sulby flood alleviation scheme
Target: Complete by December 2006
This was completed ahead of schedule in November 2006.
20.9 KPI: Testing of treated effluent at Meary Veg confirms compliance to agreed
standard
Target: 95 percent of all samples comply with the standards agreed
The Department achieved a 98.3% pass rate on the samples tested at Meary Veg. Testing of
the effluent at Meary Veg demonstrates compliance with the standards defined in the discharge
consent issued by the Environmental Protection Unit.
20.10 KPI: Monthly consumption of Electricity at Sea Terminal.
Target: A 5% reduction in the number of units used
Sea Terminal Electricity consumption has shown an average reduction of over 5% in the
number of units consumed per month. Average daily electricity consumption has fallen from
2647 units to 2493 units - a reduction of 5.8%
20.11 KPI: Number of buildings surveyed for Asbestos
Target: 75% of all buildings surveyed by 31 March 2007
It is estimated that surveys have now been completed or commissioned for over 75% of the
total building area. Surveys have been concentrated on the larger and occupied buildings such
as the Passenger Terminals and Works accommodation. Properties Division Staff have
undertaken training in the Management of Asbestos in Buildings and will be undertaking further
training to allow basic Buildings Surveys to be progressed in-house. The surveying of all of the
Departments buildings and structures is part of an ongoing programme based on a risk
evaluation to address asbestos risk in Department properties by February 2008.
20.12 KPI: Provision of additional off street parking
Target: Preparation of scheme to provide a 30% increase in Department contract parking spaces
The number of contract parking spaces has been increased and work continues to identify
other areas for additional contract parking. The number of contract spaces has been increased
by over 30% in the last year.
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20.13 KPI: Implementation of a Highway Bridge Condition Management System
Target: Implement initial data collection and index collation by February 2007
The Highway Bridge Condition Management System is installed and operational.
20.14 KPI: Implementation of the Integrated Street Works Information System
Target: April 2007
The Project Working Group, led by the DTI, re-evaluated this software project. The high costs
for the project were not deemed to provide value for money. It was decided not to progress
this particular scheme further but to investigate more affordable alternatives.
20.15 KPI: Number of defect notices served on statutory undertakers, as a percentage of
all Road opening notices
Target: Reduced to 11.5%
Defect notices are served on Statutory Authorities (Gas, MEA, Water etc) if the highway reinstatements
following their work are not up to standard. The Department continues to work
with these Authorities to encourage improvements in the standards of the re-instatements.
Legislation is being amended to allow for an extension of the required maintenance period from
12 to 24 months. This may lead to a temporary increase in the number of notices served but
should in time improve the standard of these works. The target is being worked towards, and
is considerably better than the UK benchmark.
20.16 KPI: Department Risk Register
Target: Reviewed and updated monthly
The Department Risk Register is in place and is reviewed and updated monthly at the Heads of
Division meeting and is tabled at the monthly Department meeting.
20.17 KPI: % of schemes completed on time, to standard, to budget
Target: 100%
A mid year audit in October 2006 showed 78% of schemes were completed on time, to
standard and to budget. A further audit carried out in April 2007, for work undertaken during
2006/07, showed that 148 schemes were completed on time, to standard and to budget out of
a total of 167 schemes or 88%. Factors such as design changes, additional work, obtaining
planning approval, schemes designed put on hold and schemes re-prioritised account for failure
to achieve target.
20.18 KPI: % savings on vehicle procurement costs
Target: Maintain at 20% or better.
This period the saving has been 21.12%, an increased saving of 1.12% over last years
performance.
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20.19 KPI: Successful report from an internal audit review
Target: Successful report received by 31 March 2007
The Internal Audit report into the Department of Transport’s Drainage Agencies has been
received. The implementation of the recommendations contained in the report is ongoing.
The internal audit of the Properties and Infrastructure Portfolio has been completed. The report
has not yet been received from Internal Audit Division.
20.20 KPI: Clear guidance and application process in place for marine development
proposals
Target: Consultation paper by September 2006
Council of Ministers approved the preparation of a consultation document on 26 October 2006.
On 9 January 2007 the Territorial Sea Committee approved the setting up of a project team,
led by the DOT, to draft the consultation document. The project has been overtaken by
applications for marine aggregate dredging and the target date of September 2007 would
appear to be at risk.
20.21 KPI: UK and International Representation
Target: Maintain current level
The Department is represented on 15 bodies, four more than the previous year, raising the
profile of the Isle of Man Department of Transport in these UK and International bodies:
• UK Search and Rescue Operators Group – Maritime and Aviation Consultative
• Committee (MACC)
• Irish Search and Rescue Committee
• Cable Industry and Fishing Industry Liaison Group
• British Ports Association
• Northern Lighthouse Board Users Group
• UK Harbour Masters Association
• IoM/UK/Ireland/BNFL annual liaison meeting
• Mountain Rescue (England & Wales)
• British Irish Council Transport Committee.
• EUCARIS (European Vehicle and Driver Licensing Information System) Small User Group.
• Council of the Airport Operators Association.
• UK Pavement Management System
• National Street-works Highways Group
• Celtic Highways Benchmarking Partnership
• Local Authority Road Safety Officers Association
62

21. TREASURY
Progress against targets contained in the Department’s 2006-09 Business Plan
21.1 KPI: The Economic Strategy
Target: Continue to produce and publish annual reports which detail the implementation of actions
contained in the Economic Strategy statement
Progress regarding implementation of the actions detailed is under continuous review. A further
list of economic initiatives to be developed was also produced and prioritised for the new
administration and included three areas for which Treasury had the lead. Development
meetings were held involving senior officers of other Departments where appropriate and a
group of officers was established to progress the work on the key issues. The lead work is now
being conducted within the Chief Minister's Office though still with the involvement of senior
Treasury officers including the Chief Financial Officer and the Economic Advisor.
21.2 KPI: The Taxation Strategy
Target: Review the future development of the Taxation Strategy encompassing:
a) Direct taxation
b) indirect taxation
c) National Insurance
d) other Gov income sources
e) legislation
f) operational practices
With regard to indirect taxation, the final quarter saw resolution of the Revenue Sharing
Arrangements with the UK and details were finalised in the first quarter of 2007/08.
The Taxation Strategy continues to attract new registrations, with around 700 new businesses
joining the VAT register in the final quarter. Primary focus is now upon how to develop the
Manx economy in a way that reflects growth in the Island's national income.
With regard to direct taxation, Income Tax Reviews have been conducted in all relevant areas
during the year and work will continue into 2007/08 with the intention of having a document
ready for Tynwald to consider in the Autumn of 2007.
21.3 KPI: Economic development
Target: To involve the private sector in the review and development of economic development
strategies on a regular basis
Regular private sector involvement and consultation has taken place in a number of Treasury
forums. The IOM Finance Steering Group provides the principal forum on financial services
initiatives.
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21.4 KPI: Marketing
Target: Ensure that the Taxation Strategy is effectively marketed to increase the possibilities of
developing existing or new business opportunities for businesses
Meetings were held throughout the year with new high net worth individuals with linked
business ventures. Meetings were also held with potential new financial services/banking
operations. Specifically, to provide some examples of the marketing work undertaken, the
Assessor of Income Tax spoke at an industry led professional intermediary/client seminar in
London, Treasury representatives attended a Marine Administration reception in London and a
presentation was made at a professional seminar in Luxembourg.
21.5 KPI: Inward Investment
Target: Attract new inward investment with particular emphasis on: High net worth individuals of
an entrepreneurial nature; E-business and space related activities; Financial services.
Evidence suggests that the personal tax liability cap is having a positive impact on inward
investment decisions and in general terms, the success of the online gambling sector on the
Island remains a strategic priority, given its wider e-enablement benefits for the e-business
sector as a whole.
With respect to financial services, the total High Net Worth enquiries for the year have been
24, with 17 visiting the Island, 3 having moved to date and 2 others advising definite intentions
to do. Of the 13 financial services inward investment prospects, 10 have visited the Island and
2 have set up - M W Pensions and Capita.
21.6 KPI: Company Law
Target: To continue the radical review of the Island’s company law to refresh the Island’s
competitiveness and subsequently coordinate and develop a marketing plan for selling the
new Company Law product
The Companies Act 2006 was brought into effect during the year and the resultant benefits
actively promoted through the Treasury’s Financial Services marketing arm. Company Law
Reform remains an area of commitment for 2007/08.
21.7 KPI: Credit Ratings
Target: Maintain AAA Standard and Poor's and AAA Moody's Sovereign Credit Ratings
The credit ratings noted above were achieved for the period covered by this report. This
remains an ongoing priority for the Department and the target will continue for future years.
21.8 KPI: Income forecasts
Target: Income to fall within 100-110% of the yearly forecast
Customs receipts were 17% above estimate. However this reflects implementation changes
which could not have been foreseen and were required in advance of the completion of
negotiations in respect of a revised Revenue Sharing Arrangement with the UK. Income Tax
receipts were within the target range. Other Treasury income was 67% above estimate largely
due to issues regarding the forecasting of investment income. This process will be reviewed in
the coming year. Overall Receipts were 14% above estimate and outside the target range, for
the reasons identified.
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21.9 KPI: Statutory surplus
Target: To ensure statutory surplus of at least 5% of Government net spending each year
At almost 15%, the target was well exceeded and reflects against a previous year surplus of
6.2%.
21.10 KPI: Collection of Revenue (1) – Customs and Excise Division
Target: To collect at least £372.9m in the year
This target was exceeded with net bottom line actual receipts at 31 March 2007 standing at
approximately £434m.
21.11 KPI: Collection of revenue (2) - Income Tax Division
Target: To collect at least £154m in the year
This target was exceeded with direct taxation receipts in 2006/07 totalling approximately
£162m.
21.12 KPI: Collection of revenue (3) – Customs and Excise Division
Target: Through Customs and Excise tax gap initiatives, to raise additional revenue of at least
£1m in the year
This target has been exceeded. At 31 March 2007 the total additional revenue raised (based
on 2006/07 activities only) stood at £22.6m (2005/06 = £8m).
21.13 KPI: Inward Investment
Target: Secure 12 companies to visit the Island for an inward investment day
During the year, the Financial Services Division instigated visits for 14 companies who were
assisted and hosted on inspection days where the benefits and opportunities offered by the
Island were outlined.
21.14 KPI: Collection of revenue (4) - Income Tax compliance initiatives (enquiry
casework, accounts examination and improved employer/contractor and nonresident
compliance)
Target: To secure an additional £2.5m in tax, penalties and interest
This target has been exceeded. Income tax compliance activities in 2006/07 yielded £4.4m
(2005/06 = £3.4m).
65

21.15 KPI: E-Business: Through implementation of the "Charteris" programme
Target: a) Target 75 companies, visiting 25 before 31 May 2006,
b) Ensure at least 10 of these visit the Island before 31 September 2006 as apart of a
location evaluation exercise
Progress towards achieving this specific target was slow during the year due to a lack of viable
leads and a concentration of effort from the E-business/Space Commerce Division within the
newly identified space and satellites sector. Exact figures are not yet available but will be
largely commensurate with previous years (50 targeted, 20 visited and 5 visiting the Island).
This strain on resources will be addressed during 2007/08 by the appointment of a new e-
business inward investment manager.
21.16 KPI: Market Access - international tax agreements
Target: Complete negotiations to the following stages in 2006/07:
(a) 3 initial contacts with agreement to open Double Taxation Agreements (DTA)/Tax
Information Exchange Agreements (TIEA) negotiations
(b) 12 negotiations in progress
(c) 5 negotiations finalised
(d) 2 TIEAs and benefits in progress
(e) 2 DTA negotiations in progress
(f) 1 DTA negotiation finalised
(g) 1 DTA ready for signing
This target has been achieved for (a) to (c) and is ongoing for (d) to (f), for example:
(a) Initial contacts were made with 8 countries during the final quarter of 2007/08, 7 of which
were progressed multilaterally to TIEA and potentially acceptable benefits package
negotiations.
(b) At the final quarter end, 14 negotiations were in progress with 2 initial exploratory rounds
also being held during the year
(c) At the final quarter end, negotiations with 3 countries had been determined to be finalised
in the absence of contact or commitment to benefits packages.
(d) By the year end, a number of the negotiations were close to conclusion with TIEAs and
benefits packages; however none had yet been concluded.
(e) to (g) DTA negotiations underway with the Netherlands but had to be delayed due to
domestic issues in Netherlands following their general election. This will be picked up again in
2007/08.
21.17 KPI: Risk / Continuity
Target: Review the application of risk management across the Department in line with Corporate
Governance requirements for Statements of Internal Control for 2006/07
An internal review exercise was commenced during the year and work is ongoing across all
divisions of the Treasury which will contribute to the formulation of a revised Department risk
register and risk management framework. The further development of a more strategic
approach to risk management across the Department will be addressed in first half of
2007/08.
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21.18 KPI: Further develop the ethos of Corporate Governance
Target: Target cross Government training and continue to raise awareness developing Statements
of Internal Control
Corporate Governance training and awareness sessions were held throughout the year and
covered all Government Departments, Boards, and Offices etc. A coordinators support group
was formed to assist in implementation of the principles and in the preparation of individual
Statements of Internal Control (SIC) with facilitation offered to all. A year end review of the
state of preparedness was undertaken to ensure the smooth completion of SIC and the
subsequent production and publication of a Government wide SIC in the annual accounts.
21.19 KPI: Reform of the Rating system
Target: Present proposals for the review of the mechanism for calculating rateable values
This was put on hold due to the General Election and the need for the new administration to
establish policy priorities for the coming year. A new objective has now been set for Treasury
to produce a report, with recommendations, for the Council of Ministers by 30 September 2007.
This will review the existing arrangements for the valuation and collection of rates from
properties and will include the need to undertake a review of the associated administrative and
management information systems.
21.20 KPI: Sound management and Quality Service
Target: Customs & Excise and Income Tax Divisions to review the communications process with
members of the public who have made allegations or complaints concerning tax avoidance
to ensure that they are, within the constraints of confidentiality, kept appraised of the
progress and outcome of any investigation; any new formal procedures to be introduced
by 30 September 2007
Meetings were held between the Income Tax and Customs and Excise Divisions in July 2006
and the legal gateways and procedures for exchanging information formally reviewed. A set of
guidance notes to support the Memorandum of Understanding between the two Divisions was
completed and is now available to all relevant staff so that the communications process is
strictly adhered to.
21.21 KPI: Encouraging positive media coverage (1) - Financial Services Division
Target: Working with Weber Shandwick, meet and brief at least 35 journalists from the financial
services trade media and national and international media.
This target was exceeded for the year. A total of 61 journalists were met during the year by
staff of the Financial Services Division also known as Isle of Man Finance. Of these meetings,
29 were one on one briefings and 20 were group briefings. Key personnel actively manage the
Weber Shandwick contract with monthly meetings to obtain optimum results through the
production of newsletters and other relevant publications which are circulated to local and
International databases and the aforementioned briefings with high profile journalists which
include television and radio coverage.
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21.22 KPI: Encouraging positive media coverage (2) - E-business Division
Target: During 2006, through working with Lansons Communications, meet and brief at least 25
UK based e-business journalists and to generate at least 30 favourable IOM e-business
related press articles
This target was fully achieved. As with the Financial services contract, the Head of e-Business
actively monitors and manages the performance of Lansons Communications to ensure the
appropriate journalists are targeted and the existing infrastructure and opportunities for e-
Business and Space Commerce are positively portrayed whenever and wherever possible.
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22. CHIEF SECRETARY’S OFFICE
Progress against targets contained in the Office Business Plan 2006-09
22.1 KPI: Percentage of objectives achieved as outlined in the updated Drug and Alcohol
Strategy
Target: 70% by March 2008
This objective remains on target to be achieved by the target date.
22.2 KPI: Passport applications
Target: 75% within 3 weeks to be maintained
The introduction of the new biometric passport system in October 2006 has ensured the IOM is
compliant with United States Visa Waiver Scheme. However, there have been a number of
teething problems with the new system which has resulted in the period required to produce a
passport taking at least 4 weeks, particularly during the peak summer period.
22.3 KPI: Immigration – entry clearance applications
Target: 80% within 3 days, 93% within 2 weeks
Entry clearance applications 73.87% in 3 days; 96.23% in 2 weeks
22.4 KPI: Immigration enforcement visits
Target: Maintain 100% response rate
Enforcement visits 100% response to credible information.
22.5 KPI: Immigration educational/pastoral visits
Target: Maintain 100%
100% response to all requests for immigration education or pastoral visits
22.6 KPI: Nationality – Applications for citizenship
Target: 100% processed within 6 months
In 2006/07 there were 104 applications received of which 19 were completed within 6 months
with the majority of the rest being completed within 7 to 10 months. This was due to CSO
secretarial staff having insufficient time to do the routine admin work (police checks, etc), and
also the time taken for certificates to be returned from the Nationality office in Liverpool when
they are sent to be signed on behalf of the Secretary of State (sometimes as long as 4
months). However, having now rectified these problems, the KPI is currently, in the main,
being met.
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22.7 KPI: Nationality – Citizenship ceremonies
Target: Organised within 4 weeks of all necessary paperwork being finalised
“Paperwork being finalised” was assumed to be having received signed naturalisation
certificates back from the nationality office in Liverpool. This was achieved approximately 50%
of the time as it was dependent on the First Deemster and the Court being available as that is
where the ceremonies are held. This KPI has now been amended to say that ceremonies will be
finalised within 90 days of the certificates being returned from the Nationality office in
Liverpool, as this complies with the requirements in the UK. This requirement is currently being
met
22.8 KPI: Planning appeals
Target: 90% of all hearings conducted within 18 weeks of being received
This target has not been met as a growing number of applications have been put on hold
pending the outcome of legal and administrative issues.
22.9 KPI: DisabledGo access guide – number of hits on the website
Target: 1000 website hits per month
The website has been used people in the last 12 months recording over 125,000 hits. The
monthly average hits are well in excess of the target at 12,500.
22.10 KPI: Euroclub events
Target: 4
Euroclub has been wound down and a new forum of international lectures are being developed
to take its place.
22.11 KPI: The quarterly publication of the ‘Isle of Man in Focus’
Target: 31 May 2006
31 August 2006
30 November 2006
28 February 2007
This target was met with the publication of all quarterly editions of ‘Isle of Man in Focus’
22.12 KPI: Quarterly political presentations held on International matters
Target: 3 April 2006
17 July 2006
9 October 2006
January 2007
Three of the four presentations were held. The January 2007 presentation was postponed due
to the workload associated with the transition to the new administration.
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22.13 KPI: Increase the number of Honorary Representatives
Target: Increase by four by March 2007
This target was missed with only two new Honorary Representatives being identified and
recruited during the year.
71

23. COMMUNICATIONS COMMISSION
Progress against targets contained in the Commission’s Business Plan 2006-09
23.1 KPI: Authorise new telecoms service providers
Target: Increased choice of electronic communications service providers
In early 2006/07, two operators received licences from the Commission to offer mobile
telephone services in the Island. They are Cable & Wireless Isle of Man Limited and Cloud9
Mobile Communications plc. At the end of the year under report, both new operators were in
the final phases of systems testing, with services to launch in the summer of 2007.
23.2 KPI: Choice of telecoms infrastructure provider
Target: 3 by 2007
Manx Telecom itself has invested major sums in its infrastructure, leading the world in its
deployment of 3G and HSDPA services and achieving 99.8% availability of ADSL across the
Island, coverage well in excess of that achieved in the adjacent islands. With the construction
and commissioning of the new North Douglas telecommunications centre, there is no longer a
‘single point of failure’ in Manx Telecom’s network. Work has started to upgrade the core
infrastructure to a ‘next generation network’.
Most Manx residents can already choose between Manx Telecom and its ISP rivals for
broadband service provision over telephone lines. A significant proportion of the population
now has the option of wireless delivery of broadband at even greater speeds than ADSL. The
two new mobile telephone operators built their networks in record time. They were ready for
service to visitors from off-Island during the TT Centenary in 2007 and for Island residents
shortly afterwards.
23.3 KPI: Implement revised Manx Radio governance structure
Target: 2006
Tynwald accepted the key recommendations of a working party report on updating the
arrangements for Manx Radio’s ownership, control and principal public service objectives. In
consequence, the Commission relicensed Manx Radio as the nation’s public service broadcaster
for a further ten-year period. Once enabling legislation, the Broadcasting (Amendment) Act
2007, is brought into effect this may be increased up to 30 years with reviews by the
Commission at least every 10 years.
Manx Radio’s public service remit is for the first time clearly defined in law, in its revised Trust
Deed and in the Licence granted by the Commission. A stable funding mechanism is in place.
The Trustees of Radio Manx Limited, Manx Radio’s parent company, now has a positive role in
monitoring the delivery of Manx Radio’s public service duties. They also hold the shares of the
company on behalf of the Treasury, clearly separating the broadcaster from Government or
other political influence, and they appoint the Board of Directors.
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23.4 KPI: Monitor original programming output
Target: >150 hrs
All Island broadcasters must comply with the Programme and Advertising & Sponsorship Codes
published by the Commission. The Codes were fully revised in 2002 following consultation with
the broadcasters, other regulatory bodies, such as the FSC, IPA and OFT, and the wider
community. In 2006/07, Commission staff monitored over 300 hours of broadcast output, both
live off-air and by calling for recordings. All broadcasters in the Island must keep broadcast
material for at least 42 days.
23.5 KPI: Resolve complaints within 12 weeks of receipt
Target: 100%
The Commission’s staff acknowledges complaints within 2 working days and subsequently
investigates them. The full Commission considered a number of alleged Code and licence
breaches. In the period under report, the Communications Commission received four
complaints against Manx Radio in respect of broadcast advertising and one in respect of news
content. A rival station lodged a complaint that a broadcaster was not adhering to its format
requirements.
Manx Radio took remedial action in three of the advertising cases, withdrawing two
advertisements and imposing broadcast timing restrictions on the third. In the other instance,
the Commission found that the advertisement did not breach the Code of Advertising and
Sponsorship. The station corrected an inaccurate news report as soon as the error became
known and it immediately broadcast an appropriate apology. This follows the requirements of
the Programme Code in such circumstances. The Commission found no breach of Station
Format by any operator. All complaints were fully resolved within 12 weeks.
23.6 KPI: Participation in international forums
Target: 4 per annum
The Communications Commission is a full member of the European Platform of Regulatory
Authorities (EPRA). The EPRA, a forum for broadcasting regulators, has member organisations
from 40 countries across Europe. It is not an EU body, although both the EU and the Council
of Europe send observers.
The Isle of Man Communications Commission contributes to EPRA studies and working papers.
This input receives international recognition. The Commission is represented at two major
EPRA conferences each year.
Bilateral liaison is frequent with the Office of Communications (Ofcom) in the UK, the
Commission for Communications Regulation (ComReg) in Ireland, the Broadcasting Commission
of Ireland (BCI), and the Guernsey Office for Utility Regulation, the Jersey Competition
Regulatory Authority and the Gibraltar Regulatory Authority.
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24. FINANCIAL SUPERVISION COMMISSION
Progress against targets contained in the Commission’s Business Plan 2006-09
24.1 KPI: To raise the standard of living of the people of the Island and to provide the
resources to sustain and develop public services.
Target: Effective Regulation: To promote the Island as a competitive and well regulated economy.
To meet 100% of visit programme.
To be processed within 3 months of receipt (except initial licensing of TSPs)
The Commission has
• Conducted 123 on-site supervisory visits which were undertaken on a risk prioritised
basis
• Changes were made to the Commission’s published supervisory approach updating the
threshold criteria relating to the impact ratings providing greater transparency
regarding the Commission’s risk assessment process and provided greater clarity to
group supervision and to how the Commission liaises with other regulators.
• The Commission issued 78 new licences and has largely completed the process to
licence Trust Service Providers.
• 776 vetting requests were undertaken, about two thirds of which were carried out
under the Commission’s procedures for simplified checks where someone has recently
been vetted for another role.
• The Commission has introduced a new database to support the supervision of
licenceholders and has extended its on-line reporting system to collect BIS data
electronically.
24.2 KPI: To provide democratic Government which is effective and accountable
Target: To ensure Government complies with the principles of Corporate Governance, is
responsible, accessible and focuses on equality of opportunity
The Commission has:
• Established a Risk and Control Committee comprising of Board members which has met
on 4 occasions during the year.
• Reviewed the internal control structure and high level risk register.
• Reviewed its compliance with Human Rights, Data Protection, Health & Safety,
Employment and Rehabilitation of Offenders legislation.
• Reviewed its internal arrangements for dealing with conflicts of interest, personal
dealing in shares and acceptance of hospitality.
• Participated in the development of and has reviewed the Government corporate
governance framework to ensure these principles are included within the Commission’
framework.
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24.3 KPI: To protect and develop the Island’s national identity and ensure that its
interests are vigorously promoted, recognised and defended internationally
Target: To ensure international recognition and acceptance of the Island’s unique constitutional,
cultural, commercial and social identity. To protect and enhance the Island’s international
reputation
The Commission has:
• Proactively responded to frauds and intelligence which were identified by the
Commission or brought to its attention and has issued 65 public warnings during the
year.
• Successfully petitioned the Court resulting in two persons being disqualified from acting
as a director of a company.
• Worked closely with Government to develop a new Anti-money Laundering Code.
24.4 KPI: To protect and develop the Island’s national identity and ensure that its
interests are vigorously promoted, recognised and defended internationally
Target: To further develop working relations with the United Kingdom and EU to ensure the
Island’s interests are effectively promoted internationally
The Commission has:
• Liaised closely with other supervisors through the sending of inspection visit reports to
parent supervisors, which assist in their consolidated supervision of group entities.
• Signed Memoranda of Understanding with many overseas regulators to reinforce its cooperative
relationship.
24.5 KPI: To protect and develop the Island’s national identity and ensure that its
interests are vigorously promoted, recognised and defended internationally
Target: To develop constructive relations with the EU and international organisations to promote
the Island’s interests and rights to trade
The Commission has:
• Participated in a number of international forums forging relationships and ensuring that
there are no barriers for Island institutions to conduct business with them.
• Kept under review previous IMF recommendations made during the 2002 visit. The
Commission also undertook an external review of how it had responded to regulatory
developments since the last IMF inspection and a number of recommendations have
been made.
24.6 KPI: To protect and develop the Island’s national identity and ensure that its
interests are vigorously promoted, recognised and defended internationally
Target: To market the Island’s positive image.
The Commission has:-
Worked closely with the industry when developing new initiatives designed to promote growth
in business. This includes the introduction of the new 2006 company and proposed changes
via the Funds Review Group to funds products (including the development of the Schemes Bill).
The Commission is also working closely with the industry in the project to consolidate the
financial services legislation.
Assisted Isle of Man Finance in overseas visits promoting the Island’s financial services sector.
75

25. GENERAL REGISTRY
Progress against targets contained in the General Registry Business Plan 2006-09
25.1 KPI: To provide an open and fair Court service which is accessible, affordable
accountable, and protects individual rights
Target: Develop a mechanism for the recordal and notification of legal costs procedure and
precedent and present such to key stakeholders by March 2007
An interim solution for reporting costs precedent has been implemented. A complete solution in
respect of practice and procedure will be implemented when new Rules of Court are introduced
in 2008.
25.2 KPI: To develop accountability, performance management and risk management
within all service areas
Target: Implement appropriate systems for the appropriate management of risk by March 2008,
commencing with the implementation of a new framework for the appropriate delegation
of authority to be completed by October 2006
Adopt the use of programme management techniques as our principal approach to
strategic development by October 2006
During the reporting period all areas have completed risk assessments. A strategic framework
has been developed and implemented based upon a standard programme management
methodology.
25.3 KPI: Project a positive image of the Island as an efficient and well-run jurisdiction
Target: Contribute to the establishment of an independent Tribunals service by April 2007, which
will assist with the introduction of Human Rights legislation in the Isle of Man
The Tribunals service has been successfully integrated into the services of the General
Registry, though the Department of Local Government and the Environment is continuing to
work on a resolution for accommodation issues.
25.4 KPI: Provide transaction registration and dispute resolution systems which
underpin a quality environment for business
Target: Complete a pilot scheme for the back scanning of the existing Deeds and Probate
documents and develop an appropriate policy by March 2007
The pilot scheme was completed within schedule together with the production of a draft outline
plan for implementation.
25.5 KPI: To contribute to the effective regulation of charities
Target: Improve process efficiency and risk management of the regulation of the charitable sector
by developing and implementing an improved administration system by March 2007.
Scan “live” publicly filed charity documentation for all registered charities to enable shared
access between the General Registry and the Attorney General’s Chambers by September
2006
Both targets were successfully met and have lead to introduction of the required benefits.
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25.6 KPI: Time taken to process means testing for Civil Legal Aid applications
Target: Means testing to be completed upon 95% of complete applications within 2 days of receipt
Manual assessment of this indicator has been carried out pending the introduction of
automated measurement. This indicates that the target is being met. Further development of
performance indicators in this area is planned.
25.6 KPI: Time taken to process Departmental requisitions for documents held at the
Public Record Office
Target: Requisitions made available one working day from receipt of complete applications in 95%
of instances
Manual assessment of this indicator has been carried out which indicates that the target is
being met.
25.7 KPI: Time taken for Land Registration applications to receive protection of
priority status
Target: Priority status position reached one working day from receipt of complete applications in
95% of instances
Assessment of this indicator confirms that the target is being met. Further development of
performance indicators in this area is planned.
25.8 KPI: Maximisation of Douglas Court Room usage
Target: Realistic Target to be set following establishment of current performance
Systems remain to be developed to measure usage effectively.
25.9 KPI: Time taken for throughput of Civil, Family and Probate administrative work
Target: 95% to be completed within 5 days
Manual assessment of this indicator has been carried out which indicates that this target is
being met. Further development of performance indicators in this area is planned.
25.10 KPI: Period from arrest to sentence, on information offences sent to the Court of
General Gaol
Target: To be set for f/y 2007/08
This target requires statistical information sharing between Departments and an appropriate
system to allow effective reporting has yet to be introduced.
25.11 KPI: Compliance with annual statutory filing requirements by Charities
Target: 95% compliance by 31 December 2007
The General Registry is working, with the Attorney General’s Chambers, towards meeting this
target.
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25.12 KPI: Collection rate for Court Financial Penalties
Target: Rate of 90% by 2008/09
During the reporting period the General Registry has continued to be a key player in the cross
departmental working group dealing with the collection of Court Financial and Fixed Penalties.
A project has now been established to implement the first phase of recommendations as
approved by the Council of Ministers.
25.13 KPI: Collection rate for enforceable Court ordered maintenance
Target: To be set following establishment of current performance
A new maintenance system has been developed, tested and accepted and is in the process of
implementation.
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26. INSURANCE AND PENSIONS AUTHORITY
Progress against targets contained in the Authority’s Business Plan 2006-09
26.1 KPI: Performance of on site inspection visits for authorised insurers
Target: Achieve 95% of visit schedule
The Authority’s visit schedule seeks to ensure that an on site inspection visit is performed for
all authorised insurers once every three years. The Authority’s aim is to achieve 95% of its
annual visit schedule in any one year. Performance in 2006/07 was as follows:
Life assurance 100%
Non-life insurance 96%
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27. ISLE OF MAN POST OFFICE AUTHORITY
Progress against targets contained in the Authority’s Business Plan 2006-09
27.1 KPI: Number of new revenue streams introduced to maintain long term financial
stability
Target: 2 per annum
A new high quality printing capability to enhance the integrated mailing services offering new
document management solutions has been introduced.
27.2 KPI: Prompt and professional complaint handling procedure
Target: 98.5% response within 48 hours giving contact name and estimated response time
During the last quarter of 2006/07, 100% of calls were responded to within the 48hr target.
The Post Office continues to develop its complaint handling processes to enhance the service
offered to customers.
27.3 KPI: Number of new products and services introduced into the Post office network
Target: 3 per annum
Introduced during 2006/07; Special Delivery Saturday Delivery, HND (Home Delivery Network)
Parcels, £5 Thrift Stamps and new style Postal Orders. In addition the Post Office expanded its
banking agency work.
27.4 KPI: Undertake a full strategic review of the isle of Man Post office
Target: By July 2007
Strategic review on target.
27.5 KPI: % of Philatelic issues with a Manx related theme
Target: 50%
65% of the issue programme in 2006/07 had a Manx related theme.
27.6 KPI: % advertising literature with dual language headings
Target: 80%
80% of literature now has dual language headings, the Post Office will continue to reprint as
required to raise this percentage further.
27.7 KPI: No of training days per employee
Target: 1 day per employee per annum.
During 2006/07 an average of 1.31 days training per employee was undertaken.
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27.8 KPI: Return on capital employed (R.O.C.E)
Target: 7.5%
In 2006/07 the Post Office achieved a return on capital employed of 6.2%, a significant
improvement from our 2005/06 performance of 4.8%. A full business review to identify
opportunities to improve this performance further is currently being undertaken.
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28. MANX NATIONAL HERITAGE
Progress against targets contained in the Manx National Heritage Business Plan 2006-09
28.1 KPI: Public access to collections
Target: To re-open a completely redesigned Viking & Medieval Gallery during 2007
The new Viking & Medieval Galleries were opened in July 2007, in accordance with the
timetable.
28.2 KPI: Collections information available online
Target: By March 2007 Manx National Heritage will provide access to one further element of the
national collections via www.storyofmann.com
Further work has been completed in relation to the provision of three further elements of
information available online.
Collaboration between Manx National Heritage, the Manx Heritage Foundation and the
Department of Education has enabled new electronic access to a range of teaching resources
for formal and informal learning. Further detail has also been added to the national art
collections information resource on the MNH web-site, and additional resources added to the
Bibliographies and Public Information sheets.
The main thrust of work has been in preparation for the Public Electronic Access capital project
which will develop the Collections Online project. This project is designed to release full access
to the massive visual and manuscript information available in the national archive, including
over 1 million historic archive photographs.
28.3 KPI: Operation of site museums
Target: Continue to provide access to 13 formal sites
MNH has continued to provide the enhanced level of site access for the public established last
year across thirteen staffed sites.
In addition, access has been maintained for public access across c. 3,000 acres of National
Trust preserved landscape and to the main network of national field monuments.
28.4 KPI: Education provision
Target: To increase the number of references to Manx cultural and natural heritage in the Manx
Curriculum guidance, and develop resources to support these
Manx National Heritage has contributed to the further development of the Manx curriculum
through direct teaching and the provision of educational workshops and support materials. In
the year under review curriculum guidance has addressed early years provision, the arts, and is
exploring cross-curricular units to explore Manx culture. Manx National Heritage has provided
full input into this process. Electronic access has been provided to curriculum resources
covering Farming, Fishing and Mining.
Additional staff and teaching resources have been made available through MNH to schools and
resources developed for schools to make use of a number of historic sites as part of the
schools’ culture weeks.
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28.5 KPI: Temporary exhibitions and displays
Target: To undertake 3 temporary exhibitions during the year to end March 2007
Three large-scale temporary exhibitions having been successfully presented to the public at the
Manx Museum, with three additional displays, one in the Manx Museum and two at the House
of Manannan. Preparation was undertaken for a major exhibition at the Manx Museum
celebrating the 100th anniversary of the TT races and a new Viking and Medieval gallery.
28.6 KPI: Series of specialist events
Target: To hold 10 events at Manx National Heritage sites which will include public lectures, film
nights, book signings, promotions and special events during 2006/07
During 2006/07 Manx National Heritage provided a wide range of public events and lectures at
heritage sites around the Island, in addition to other special public offers and promotions. The
target of holding 10 such events was exceeded. Examples include celebrating Manx May Day
and Hop tu Naa at Cregneash: annual excavations at Rushen Abbey; Chemistry Capers - a
week of informal half term activities for children; together with a series of lectures as part of
the Manx National Heritage Winter Lecture programme including "The Arts and Crafts
Movement in the North West of England" in collaboration with the Isle of Man Victorian Society
"Manx Satirical Poetry" "The Stations of the Sun: The traditional festivals of the British Isles".
Manx National Heritage celebrated the opening of the BBC Wildlife Photographer of the Year
Competition with a Children's Manx Wildlife Through the Lens, which resulted in a temporary
display within the House of Manannan. In addition MNH held Christmas shopping promotions at
the Manx Museum and the House of Manannan.
28.7 KPI: Higher Education Provision
Target: To support the publication of a further volume of the New History of the Isle of Man in
2006/07
To support the MA in Manx Studies and other work of the CMS in 2006
To support the BA in History and Heritage Management and Manx Studies
With the assistance of MNH, a further volume (volume 1) of the new History of the Isle of Man
(“The Evolution of the Natural Landscape”) was published in 2006.
Through its professional staff, and especially through the work of the MNH National Library and
Archive, Manx National Heritage supported the MA in Manx Studies and the BA in History,
Heritage Management and Manx Studies, providing support and specialist teaching for both.
28.8 KPI: Reserve Collections Storage
Target: Consolidate at two main locations by March 2007
By March 2007 all previously rented storage facilities had been vacated. The reserve national
collections of large objects had been carefully re-sited. The vast majority of such collections are
now safely held at two principal locations to improved standards of security, access and
conservation control.
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28.9 KPI: Continuing Professional Development
Target: To provide professional development opportunities for staff across the organisation
including the Museums Association qualification, Society of Archivists registration and
specialist professional courses
MNH has achieved this target by actively encouraging the continuing professional development
of staff in a number of areas of the organization’s work. Examples of study and training
include:
• MA in Museum Studies
• Associateship of the Museums Association
• Society of Archivists Registration
• Chartered Management Institute Diploma in Management
• ACCA’s CAT qualification
As well as a wide variety courses provided by Public Services Division.
28.10 KPI: National Identity
Target: To provide a national cultural and natural heritage service which continues to enhance the
internal and international reputation of the Isle of Man
All recent relevant public surveys have clearly indicated that the work of Manx National
Heritage contributes significantly to the positive national identity of the Island, both in terms of
the perception of residents and internationally.
The importance of this contribution has been emphasised in the work undertaken by the Isle of
Man Branding Committee, and the Chief Minister’s Positive National Identity Committee, on
which Manx National Heritage is represented.
84

29. OFFICE OF FAIR TRADING
Progress against targets contained in the Office Business Plan 2006-09
29.1 KPI: New written consumer enquiries answered within three weeks of receipt
Target: 95%
103 written enquiries were received by the Advice Centre via letter, fax or email during
2006/07. As in previous years we were able to meet the target set in all cases.
29.2 KPI: To conclude all enquiries and complaints within three months
Target: 90%
During 2006/07, the Advice Centre received over 3400 complaints. Most of the complaints
received are concluded within the initial call and no further action is required hence 99% of
enquiries in the last year were completed within three months. This represents a 1%
improvement on the previous year.
29.3 KPI: Number of new debt cases handled during year
Target: 180
Over 400 debt appointments were held during the year with 220 new cases being taken on
compared to 154 in 2005.
29.4 KPI: Time between initial contact and first budget review meeting
Target: 90% within 14 days, 100% within 21 days
91% of clients were interviewed within 14 days of first contact and all clients within 21 days.
The recruitment of a new Consumer Adviser in December 2005 has enabled this excess to be
taken up and service levels to be maintained.
29.5 KPI: All written communication to be responded to within three weeks
Target: 85%
We are confident this target was achieved but the KPI relating to response times for written
correspondence has proved difficult to track due to the large volume of such correspondence.
Steps have been taken to address this issue.
29.6 KPI: Number of complaints to conclude mediation within 6 months
Target: 70%
253 complaints were concluded during 2006/07. 81% of those complaints were concluded
within six months and only 3% were determined by the FSOS adjudicators.
267 complaints and 166 enquiries were received during 2006/07. Whilst the number of
complaints received was comparable to the number received during 2005/06, the complaints
received were generally more complex.
85

29.7 KPI: Inspection of High risk premises
Target: 100%
The Trading Standards Section inspected 97% of 'High Risk' traders/premises. Staff changes
during the year reduced capacity to undertake inspections, visits and actions
29.8 KPI: Inspection of Medium risk premises
Target: 30%
The Trading Standards Section inspected 30% of Medium Risk' traders/premises. Staff changes
during the year reduced capacity to undertake inspections, visits and actions
29.9 KPI: Inspection of Low risk premises
Target: 10%
The Trading Standards Section inspected 4% of 'Low Risk' traders/premises. Staff changes
during the year reduced capacity to undertake inspections, visits and actions
29.10 KPI: Promotional Events
Target: 4 per year
The OFT exceeded this target by attended a number of events in 2006/07 to promote our
services and provide advice and support to consumers and businesses.
29.11 KPI: Home Safety - electric blanket testing
Target: Wider promotion of the testing service
The OFT continued its popular and essential free electric blanket testing service. The service
was widely advertised in the local media and in public buildings and doctors’ surgeries and the
numbers of blankets tested as a result increased by 6%.
29.12 KPI: Schools - money management programme
Target: To be piloted
Staff from the Consumer Advice Service attended the Isle of Man College to advise students on
money management skills. The programme was well received by students and the staff
returned on a number of occasions to work with different groups of students. In support of this
a range of money management interactive tools were added to the OFT’s Young Consumers
website.
29.13 KPI: Young Consumers website
Target: Meets accessibility standards
A review of content and re-formatting of the Young Consumers website was completed to
ensure that the information was accurate and accessible to all users.
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30. ISLE OF MAN WATER AUTHORITY
Progress against targets contained in the Authority’s Business Plan 2006-09
Overall performance
30.1 In this review the Authority reports performance against a limited number of critical targets relating
to the quality of the water produced and the continuity of supplies to our customers. In the year the
performance achieved has exceeded the targets set in the Business Plan.
30.2 The Authority has also established a suite of Key Performance Indicators which it monitors
continuously and reports to the Board upon each month. There are limits set which, once breached,
trigger a review and a report to the Board. This is an effective way of monitoring the organisation’s
performance. In the last 12 months the Board have been informed of incidences of minor failures
involving water quality and leakage and they were also informed of the measures taken to correct
these anomalies.
Corporate Governance
30.3 The structure of the Authority has been amended to reflect the importance that must be attached to
the principles of corporate governance by seeing the creation of the Corporate Services Section. This
section’s role is to expand what has historically been financial based reporting to provide greater
emphasis on compliance with the key elements of the statement of internal control. They are:-
- Community focus - Reviewing how we interact with the needs and concerns of the Island’s
Community
- Performance management – Ensuring we maintain strong, measurable financial and regulatory
controls
- Structure and process - Maintaining effective auditable and robust decision making processes
- Risk management and internal controls – Real time Risk registers and related continuity planning
- Standards of conduct – Ensuring professional and ethical behaviour and good personal standards
30.4 The focus of the Corporate Services section is to assist in the delivery of these objectives and to
measure the progress that the Authority makes year on year. There will, therefore, be a continuing
effort to use quality management systems to ISO 9000 standards supported by the identification and
management of risks to the Authority and continually measuring outcomes using key performance
indicators.
30.5 The general public’s perception of the Water Authority will undoubtedly be based on the quality of the
water supplies that they receive. It is important to remember however that the reputation of the
Authority is equally based on the sound financial management that Corporate Services and the staff
working in that section consistently deliver.
Service Delivery
30.6 The other major structural change within the Authority was the creation of the Service Delivery
section which provides day to day water services to the Authority’s customers. The performance
targets that the Authority sets are based upon the standards set by the UK Water Industry
Regulators. It is a credit to the Authority’s staff that they achieve levels of service which are
comparable with the English Water Companies whilst continuing to operate some old and unreliable
assets. The capital programme is now replacing some of those assets and this is helping to improve
performance in some areas but all staff within the Service Delivery section continue to provide an
essential 24 hour service which minimises the disruption to customers supplies when the older assets
fail.
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Capital Programme
30.7 The Authority identified the continued successful delivery of its capital programme with schemes that
offered value for money within the financial constraints imposed by the existing funding as a prime
objective in its 2006 – 2009 business plan. In 2002 the Authority developed a 20 year capital
programme which includes schemes worth a total of £108m which are scheduled to be completed by
2021. At present the expenditure since the start of that programme has been £56m and the overall
programme is on time and within budget. Expenditure of £20m was managed by the Planning and
Projects department in 2006/07 with a similar target for the coming year.
30.8 The Authority is making very good progress in the delivery of the schemes within its Crystal Project
(the Douglas Water Treatment Works and associated trunk man schemes) and the next 12 months
will see these key projects commissioned and delivering an improved service to our customers.
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31. MANX ELECTRICITY AUTHORITY
Progress against targets contained in the Authority’s Business Plan 2006-09
2006/07 Report
31.1 The MEA’s key objectives in 2006/07 were to reduce operating costs and maximise income in order to
reduce the financial support required from Isle of Man Government. This had to be achieved whilst
maintaining operating standards and also ensuring that capital investment is maintained at a level
which supports the future economic development of the Isle of Man. The progress made in 2006/07
against each of these key objectives is considered below:
Reduce operating costs
31.2 Operating costs for 2006/07, excluding fuel costs, depreciation and interest, were £17.7m. This is a
significant reduction compared to operating costs for 2005/06 (£19.2m) and also the budget for the
year (£18.3m). The reduction in operating costs has been achieved through a cost saving
programme which focused on reducing procurement costs and delivering operating efficiencies.
31.3 In addition, fuel costs were £5.1m less than budget (£23.1m). This reduction reflects both a fall in
world energy prices and also MEA’s fuel procurement strategy. However, due to the volatility of
world energy prices there is no certainty that these cost savings will recur in future years.
31.4 A voluntary selective early retirement scheme was made available to MEA staff during the year and
45 staff requested early retirement. Although severance payments to these individuals have offset
any costs savings in 2006/07, savings of around £1.4m per annum are expected in future years.
Maximise income
31.5 During the year, profits from the sale of surplus electricity were greater than budgeted profits by
£0.5m. This result reflects improvements in the optimisation of generation assets and the
interconnector during the year.
31.6 The commercial development of the communications coupler and the fibre optic network continue to
be important in order to maximise MEA’s income. In relation to the communications coupler, the MEA
has identified a strategic partner and is developing a licensing agreement for MEA’s coupler patent.
Lighting the fibre optic was a priority for 2006/07 and development work was undertaken by MEA,
DTI and Treasury working together. Initially, it was intended that the fibre optic network would be
operated by a long term strategic partner. Detailed negotiations were completed but the strategic
partner was obliged to withdraw before contractual arrangements could be completed. In view of the
importance of the fibre optic network to the Isle of Man, the Council of Ministers gave approval for
the MEA to operate the fibre optic network in June 2007. As a result, MEA now plans to purchase
and install the equipment necessary to light the fibre through a subsidiary company.
Maintain operating standards
31.7 The importance of maintaining operating standards cannot be understated. A key measure of this is
the continuity of electricity supplies and is monitored by tracking customer minutes lost due to faults.
Once again customer minutes lost due to faults on the Island was less than the benchmark of 30
minutes.
31.8 The MEA achieved internal targets for responding to new supply requests and to customer queries.
In addition, MEA's operational activities complied with recognised standards for environmental
emissions at all times and plans are being developed to reduce carbon dioxide emissions from the
MEA’s non-generation activities by 2010 in accordance with IOM Government standards.
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31.9 Reportable Health & Safety accidents increased from 2 in 2005/06 to 3 in 2006/07. This is attributed
to better Health & Safety awareness and reporting procedures, rather than a general reduction in
Health & Safety standards.
Maintain capital investment
31.10 Continued capital investment to enhance and develop the electricity network is necessary in order to
support the future economic development of the Isle of Man. Projections of future electricity demand
on the Island are therefore monitored closely and the electricity network developed to meet future
demand from commercial and domestic customers.
31.11 During the year, MEA capital expenditure was 89% of budgeted expenditure. Key projects were
completed on schedule and some projects were completed for less than the original budget: delays
arose on some projects due to changing customer requirements.
31.12 The MEA Board and management are pleased to report the significant progress which has been
achieved against the key objectives for 2006/07. This is testament to the hard work and commitment
of MEA staff at all levels. The MEA Board and management will continue to review MEA’s costs,
liabilities, income and assets with the aim of returning MEA to a self-funding basis and, ultimately, to
reducing the current levels of borrowing.
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32. PERSONNEL OFFICE
Progress against targets contained in the Office Business Plan 2006-09
Training & Development
32.1 Priority was given to support performance management and the Performance Development Review
Scheme. Some activities in direct delivery of planned courses were delayed. When taken in total,
delivery was exceeded by 60% in the number of places, 18% in the number of days and 46% in the
number of courses provided.
Recruitment
32.2 Resignations for the period stands at 3.7%, and sets the target benchmark against which future
performance will be assessed. The low level of resignations has been achieved by implementing
consistent and robust polices delivered through reliable employee relations advice and developmental
opportunities. Maintaining this target enables Government to be seen publicly as an employer of
choice.
32.3 The percentage of recruits that are graduates has continued to rise year on year with a level of 27.7%
being achieved. As an organisation with diverse opportunities and reliable management and
recruitment processes, posts within the Civil Service are becoming more attractive to graduate
applicants.
Welfare
32.4 The stated aim of maintaining an 80% good or very good rating for satisfaction with the service has
been met with a total rating of 96%, made up of 27% as good and the remaining 69% very good.
32.5 The target of a through flow of 192 clients during the year was based on referral data from the
previous year. However, the reduction in referrals and with one officer not being engaged in client
work for a three month period the annual through flow achieved was 139. While the Officer was
unable to do one to one work some of their clients chose to wait for their return rather than transfer to
another Officer – this impacted on the through flow figures.
Health and Safety
32.6 During the course of the year the consultation process was agreed with members of the Corporate
Health & Safety Group. Following this two draft documents were produced with the assistance of
working groups which are now ready for consultation, ensuring this target has been met.
32.7 A number of factors impacted upon the target relating to the carrying out of Health and Safety
inspections and the production of summary reports, resulting in it not being met. In particular the
increased demands for advice and assistance and the resignation of 2 specialist H&S Officers resulted
in priorities of the Principal H&S Adviser needing to change. To address this in the coming year the
Principal Health & Safety Adviser is developing an inspection programme with a theme and timescales
which will be presented to the Corporate Health & Safety Group.
Performance Management
32.8 The report on the consistency and quality of application of performance appraisal in the Civil Service
continues to be produced each year following the completion of the annual year end process, which is
in line with the target. The monitoring processes that provide the content of this report include both
quantative monitoring of completion of appraisals across the Civil Service and qualitative monitoring
through the gathering and review of an annual sample of appraisals by the Senior Nominated Officers
Group. The annual monitoring report continues to develop and provide corporate benchmarks for
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consistency, including the quality of performance and development reviews and outcomes of reviews in
terms of overall performance ratings.
32.9 The monitoring of time lost through sickness is a new target, and is in its first year of reporting. Within
the Isle of Man Civil Service management information shows that over 2006/07 an average of 7.7 days
sickness per person was reported which equates to 8.3 days per full time equivalent, (FTE) or 3.8% of
working time.
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PART III: 2006 ISLE OF MAN GOVERNMENT PLAN
PROGRESS ON ACTIONS AND KPIs
The 2006 Isle of Man Government Plan contained 237 Actions 59 high level Key Performance Indicators (KPIs)
under the six Government aims of: Economic Progress, Social Well-Being, Quality Environment, Sound
Infrastructure, Good Government and Positive National Identity. As with previous Annual Reports submitted to
Tynwald and for ease of reference, the performance of Government against these agreed Actions and KPIs is
detailed below. Each Action is annotated by a status symbol which signifies whether or not the Action has been
achieved, together with a short commentary explaining the background to the status during the reporting
period – that is April 2006 to April 2007. However in recognition of this Report being published in October
2007, where there have been important developments since April 2007, reference is made to those
developments in the commentary.
Symbol Code: Achieved
On Target/Ongoing
Behind Schedule/Not Achieved
ECONOMIC PROGRESS: “To pursue manageable and sustainable growth based
on a diverse economy.”
Diversification: To facilitate a diverse economy
Action: 1
Produce and prioritise an annual list of economic initiatives to be implemented
The lead work is now being conducted within the Chief Minister’s Office though still with the
involvement of senior Treasury Officers.
Action: 2
Attract new inward investment with particular emphasis on: High Net Worth
(HNW) individuals of an entrepreneurial nature; E-business and space related
activities; Financial services.
Evidence suggests that the personal tax liability cap is having a positive impact on inward
investment decisions.
The total HNW enquiries for the year have been 24, with 17 visiting the IOM, 3 having
moved and 2 intending to. Of 13 financial services inward investment prospects, 10 have
visited and 2 have set up - M W Pensions and Capita.
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Action: 3
In partnership with the industry create a long term strategy for Manx agriculture
and progress its subsequent implementation.
The Department of Agriculture Fisheries and Forestry is actively engaged with the industry at
several levels to create a long term vision and strategy. The two main areas of action are
the proposed re-alignment of the agricultural support mechanisms to increase producers
focus on the market messages and working in partnership with the food chain sector to
introduce increased focus on efficiency, product innovation and marketing. The latter
initiatives will be supported through the new Agricultural Development Fund, announced in
the March 2007 budget.
Action: 4
Continue to work towards the adoption of a Countryside Stewardship Scheme
No longer a Department of Agriculture Fisheries and Forestry objective
Action: 5
Encourage and support the Tourism sector to generate £113m per annum and
637,000 leisure visitor bed nights to regain the 2004 position.
2006 generated £111m a decline of 4% on 2005. This was due in part to the increased
competition and growth of low cost airlines which impacted on the Island’s marketability and
competitiveness.
Action: 6
Support 1,000 participants on the Manx Welcome Programme (training programme
for the hospitality industry) by 31 October 2006
Target achieved: a total of approximately 1200 took part in the training programme during
the year.
Action: 7
Use the TT Centenary to maximise on business opportunities and safeguard the
event
Final income figures for the DTL will not be available until the 2 nd quarter of 2007/08,
however, income is expected to exceed £500K
Action: 8
Investigate the potential for developing a cluster of specialist defence sector
businesses (in particular those involved in the security industry) and report by the
end of June 2006
DTI is working with the manufacturing sector to promote clusters, i.e. webs of related,
mutually supportive businesses. The aerospace cluster is progressing very well, which is
based on the well-established aerospace businesses on the IOM. A strategy to take this
forward has been agreed in conjunction with the Chamber of Commerce and a number of
initiatives have been implemented. For example, a partnership has been formed with the
North West Aerospace Alliance and an IOM aerospace conference held to further develop the
cluster concept. Meanwhile, the DTI are investigating a new defence cluster aimed at
attracting a number of niche companies (specialising in defensive only systems, e.g. body
armour not bombs). Discussions have taken place with businesses and other organisations
internationally to examine this potential cluster, but it remains at an early, tentative stage.
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Action: 9
Establish a permanent digital animation studio providing full time employment (for
the equivalent of 20 full-time staff) including training opportunities for local
workers by the end of March 2007
This has been achieved through the establishment of the animation project "Freefonix" which
commenced in May 2006 and is scheduled to complete in the summer of 2007. The project is
proceeding well. 20 jobs have been created 5 of which are local. Negotiations continue on
the next animation production and subject to agreement this project should start in the
summer of 2007
Action: 10
Complete negotiations with the UK Department for Transport for consent to an
aircraft register in the Island by the end of March 2007
The Legislation for the aircraft registry received Royal Assent in April and came into force on
1 May 2007.
Modernisation: To promote the progressive modernisation of all parts of the economy, including
the use of e-business
Action: 11 Produce an updated and revised e-Business and e-Society strategy by 31
December 2006
Complete with recommendations now fully implemented
Action: 12
Develop and deliver a programme of workshops to local businesses to assist them
to take advantage and implement new technology (such as IT and energy
efficiency measures) by the end of March 2007
68 businesses attended the DTI organised Internet Security Course run at the International
Business School gaining the practical skills necessary to protect their businesses from issues
such as malicious attacks via the internet to more ‘conventional’ hazards such as fire and
flood. An energy efficiency conference was successfully held in February 2007.
Action: 13
Evaluate the benefits to businesses of the pilot virtual business network
introduced in 2005 and make recommendations for a way forward by the end of
September 2006
The Virtual Business Network (VBN) pilot has been completed. Significantly more resource
and budget is required for a meaningful VBN to be established. In light of this a report was
prepared in September recommending that the VBN project proceed no further.
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Action: 14
Through the Isle of Man Finance Steering Group and E-business and Space
Commerce Division, undertake research to identify areas to improve the Island's
competitiveness
New e-business inward investment manager post was instigated in the last quarter of
2006/07 and filled in first quarter 2007/08. This appointment will allow further work on subsectors
targeted for further action. Such projects which have fallen under the wing of the
Steering Group have been the Funds Review (Report concluded March 2007) and
Foundations Bill (legal Counsel report received March 2007).
Action: 15
Encourage the continued upgrade of telecommunications infrastructure
Manx Telecom has commenced the upgrade of its core fixed and mobile systems to Next
Generation Network (NGN). Cable & Wireless is progressing the installation of its new mobile
network and supporting facilities. MT and C&W are now interconnected and a programme of
system testing has begun.
Action: 16
Complete a review of the Computerised Land Registration System (CLARE) by
June 2006, and develop an appropriate programme for development of the system
by March 2007
A review was completed which resulted in a medium term course of action being
implemented and a more fundamental look at the longer term strategic position being
undertaken.
Full employment: To maintain full and properly rewarded employment
Action: 17
In conjunction with the Department of Education, develop a range of specialist
advice for school-leavers wishing to enter local employment
The outcome of Sector Skills Group’s (SSG) discussions are to be fed back to the
Department of Education via annual reports for 2006/07 for each SSG
Action: 18
Carry out detailed quarterly analyses, in conjunction with Economic Affairs, of
labour market trends to better inform decision making processes in relation to the
availability of labour and vocational skills requirements
Close links have been established by the Department of Trade and Industry with the DHSS
on labour force participation, and detailed quarterly analyses of trends with Economic Affairs
will commence in 2007.
Action: 19
Provide employment advice to people registered unemployed within one week of
DTI being notified of their requirement
Clients invited for interview within one week of receipt of notification from DHSS.
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Training & Education: To maximise the skills of the workforce through training, education and
retraining
Action: 20
Encourage local organisations to work towards Investors in People (IIP)
accreditation and support the Investors in People community via a conference in
November 2006
Much more detailed consideration has now been given to how best to encourage businesses
to consider working towards an IIP accreditation. A new marketing strategy is being
implemented. This concluded that a further conference wasn’t the most effective way
forward. Instead, a more targeted approach is being adopted. In addition, changes in the
delivery partnership network in the UK & the withdrawal of financial assistance for IIP
accreditation have meant a complete restructure of the agencies supporting Investors. For
this reason we have moved from a purely IIP position to the promotion of quality standards
in general. In furtherance of this a seminar was held in July to introduce the idea of looking
at both process & outcome and how different standards can be dovetailed to enhance
quality. This highlighted the need to include support for working towards ISO standards.
Action: 21
Action: 22
Action: 23
Introduce supervised pilot work placement schemes for appropriate clients of the
Disability Employment Service, and run two during the year
Target achieved, no further work pilots arranged.
Develop a new Vocational Training Support Scheme to replace the several existing
Training Schemes. The new Scheme, providing financial assistance to individuals
and organisations, to be submitted to Tynwald by July 2006
Feedback on operation of scheme from users remains very positive.
Complete the formal transfer of DTI Instructional staff to the Isle of Man College
by end of September 2006
Formal transfer was completed on 1 April 2006.
Effective Regulation: To maintain the reputation of the Island as a competitive and wellregulated
economy
Action: 24
Put in place policies to co-ordinate the exchange of information with the
Competent Authorities of other jurisdictions
A template for information requests based on the OECD model was agreed with Attorney
General and a further meeting held in relation to timeline framework for managing requests.
Meetings have been arranged with competent authorities of the Netherlands and USA in
relation to the template and related operational procedures.
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Action: 25
Continue to work with energy providers, to bring about the introduction of energy
price regulation
Still awaiting publication of results of OFT pricing investigation in order to complete
assessment of need for regulation.
Action: 26
Develop proposals for the removal of unnecessary bureaucracy to encourage
economic growth
Although not achieved in the reporting period this objective is being supported by the new
Administration and forms part of the policy priorities for 2007 and beyond.
Financial Management: By good management, to moderate as far as possible the more extreme
fluctuations in the economy’s performance.
Action: 27
Action: 28
Maintain an overall budget surplus
At almost 15% the target of a 5% surplus was well exceeded.
Further develop tax gap initiatives to seek out all taxes due
Customs and Excise – during the year an additional £22.6m was raised.
For Income Tax, 2006/07 showed additional tax, interest and penalties outturn of £4.4m.
Action: 29
Action: 30
Action: 31
Maintain the Triple A credit ratings from Moody's and Standard & Poor's
AAA credit ratings achieved from both Standard & Poor’s and Moody’s.
Monitor and assess the ongoing financial requirements of the Manx Electricity
Authority to ensure that it returns to profitability as soon as possible
This remains under careful monitoring.
Review the future development of the Taxation Strategy encompassing: Direct
Taxation; Indirect Taxation; National Insurance; Other Government income
sources; Legislation; Operational practices
With regard to indirect taxation, the final quarter of 2006/07 saw resolution of the Revenue
Sharing Arrangements with the UK and details have now been finalised in the first quarter of
2007/08. With regard to direct taxation, Income Tax Reviews have been conducted in all
relevant areas during the year and work will continue into 2007/08 with the intention of
having a document ready for Tynwald to consider in the Autumn of 2007.
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ECONOMIC PROGRESS KEY PERFORMANCE INDICATORS
Indicator
Expansion of the output of the economy
Target Annual increase in real GDP to exceed that of the EU (15)*
Comment: Latest national income figures (for 2004/05) revealed economic growth of 5.2%
compared to 2.3% across EU (15).
* Note: *EU (15) relates to the 15 EU States prior to the accession of the further 10 States in
2004. The reason for using this as the target is:
a) For historical purposes and;
b) The new accession States significantly reduce the overall EU average and as such would
not produce a meaningful target in Isle of Man terms.
Indicator
Target
Maintaining full employment
Unemployment to be no higher than 2% of the economically active population
This target has been met consistently during 2006/07. The final unemployment figure for the
year ending March 2007 was 1.5% of the economically active population
Indicator
Target
Raising the standard of living of the resident population
Maintain GDP per capita above the UK and EU levels
Latest national income figures (for 2004/05) show the per capita IOM: UK Gross Domestic
Product ratio rising to 110% (from 106% in 2003/04), and the ratio v EU (15) rising to 121%
(from 115% in 2003/04).
Indicator Proportion of working population under IIP standard
Target 13.5%
Currently 46 organisations (13% of the economically active population) are working under the
standard. 8 (3%) are working towards the standard
Indicator Apprentices starting Level 2 and 3 NVQs achieving appropriate qualification.
Target 87%
Currently achieving target by maintaining success rate at around 90%. The improving general
standard of applicants indicates a slight improvement on this figure next year.
Indicator
Target
Number of short training course days offered by DTI Training Services
150 days per annum
Training services exceeded the target with 175 days offered in 2006/07.
Indicator
Target
Broadband connections (as measured by Point-Topic Ltd)
14 per 100 per head of population
When last measured at the third quarter the IOM's position was 12.43 per 100 head of
population. Ways of increasing take up are being considered with the Director of e-Business
and the Communications Commission.
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Indicator
Bed Spaces
Target 7,000 by 31 March 2007
The target of 7,000 bed spaces by 31 March 2007 was set on the basis of likely future
developments. The 2006 registration year at 6,123 bed spaces showed a 4% decrease over
2005, whilst disappointing, the decline is slowing and almost half of this decline was caused
by the closure of one hotel. The future developments which include the Quayside
Development project in Douglas, together with other developments in Castletown, Peel and
Ramsey will go a long way in achieving the target provided that all proposals come to fruition.
A new tourism grant scheme (VFIS) will come into operation during 2007/08 and should
encourage redevelopment within general tourism infrastructure.
Indicator
Target
Occupancy levels (Summer) – Serviced (bed)
3% annual increase
67.5% (up from 63.1% in 2005)
Indicator
Target
Occupancy levels (Summer) - Self-Catering (unit)
3% annual increase
74.3% (down from 77.5% in 2005)
Indicator Visitor Spend
Target 3% average annual increase over 3 year period (from 2004)
£111.3m (down from £113m in 2004)
Total visitor spend has shown a decrease of 4.1% over the high levels of 2005. This
decrease mirrors the decline in visitor arrivals over the same period.
Indicator
Target
Total per Visitor
Maintain 2004 levels
£363 (down from £380 in 2004)
Spend per visitor is being maintained and showed a marginal increase over last year.
Indicator
Target
Total Visitor Arrivals
Maintain 2004 levels
322,887 (down from 340,902 in 2004)
Visitor arrivals saw a decline of 5.3% of 2005 which is also reflected in total visitor spend.
Increased competition within domestic core markets is largely responsible for this decline.
With Guernsey showing a decline of 9% in the same period.
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SOCIAL WELL-BEING: “To progress the social well-being of the people of the
Island.”
Health Promotion: To promote the benefits of a healthy lifestyle
Action: 32
Target health promotion activity. All activities being conducted in partnership with
relevant Departments and Agencies
Health Promotion has been subsumed within Health Improvement and is being targeted in
specific areas in partnership with other agencies.
Action: 33
Ensure an accessible, high quality professional service by doctors, dentists,
pharmacists and opticians in providing advice, treatment, disease prevention and
health promotion in a community setting
This objective has been achieved and maintained through the new contractual arrangements
introduced within the GP, dental and pharmaceutical areas. In relation to dental provision
the quality and accessibility of services have been supplemented through an enhancement
of the Department’s salaried dental service. Discussions are ongoing with representatives of
the Ophthalmic profession towards securing agreement to an appropriate new contractual
arrangement to suit current and future needs.
Action: 34
Action: 35
Action: 36
Work to implement the Tobacco Strategy, by preparing a business plan for an
Island wide service
Completed. Tobacco legislation will be implemented in the Spring of 2008.
Introduce new regulations to prohibit smoking in workplaces, including public
houses and restaurants, by 31 March 2008
The Regulations have been out to consultation and the views are being considered
Develop a Health Promotion Action Plan to address the health promotion aspects
of the Strategy for Health
Health Promotion Action Plan discontinued. Now that Health Promotion has been included
under Health Improvement it was agreed to discontinue with the HSAP
Action: 37
Continue the implementation of the provisions of the developed Cancer Strategy
A Primary Care GP cancer lead was appointed in January 2007 for a period of three years.
The GP is currently working with other professionals and Cancer groups to introduce the
Gold Standards Framework (GSF) into GP practices. The aim of GSF is to develop a locallybased
system to improve and optimise the organisation and quality of care for patients and
their carers.
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Action: 38
Implement the Sexual Health Strategy as resources become available
The Sexual Health Strategy is being revised following the Commission of Inquiry
recommendation to that effect. Completion date estimated September 2007.
Health & Social Care Provision: To provide high quality programmes of health & social care
Action: 39
Monitor hospital waiting lists and take action as appropriate to achieve
performance targets in relation to ‘waiting times’, through waiting list initiatives
Waiting lists are monitored on a monthly basis by the DHSS. Targeted initiatives for 2006/07
included Orthopaedics, Ophthalmology, ENT, Orthodontics and Dermatology.
Action: 40
Action: 41
Comply with European Working Time Directives (on junior Doctors hours), and
Modernising Medical Careers
On track for completion by the target date in 2009
Support and seek to deliver a move to digital Audiology
A business case for this was submitted some years ago and will be advanced when
resources can be provided.
Action: 42
Work with Social Services in developing an integrated approach for the long term
care of elderly people
The Health & Social Care Strategy draft report has been subject to an initial round of
consultation, as a result of which a re-draft has been prepared. It is intended that this will
form part of a wider consultation process arising out of which will follow an implementation
programme. The final version will be launched in autumn 2007.
Action: 43
Take forward the recommendations of the independent assessment of Ramsey
and District Cottage Hospital, in conjunction with the recommendations adopted
from the Tynwald Select Committee on GP out of hours services
Many of the recommendations contained within the Independent Review have now been
implemented. The important part to be played by Ramsey & District Cottage Hospital in the
general provision of NHS services on the Island is a matter currently being considered as
part of the Department’s strategic planning process.
Action: 44
Aim to extend the breast screening programme to a full call/recall service
The Department, with the aid of a very generous donation of £50,000 from the Isle of Man
Anti Cancer Association, is working in conjunction with Warwickshire, Solihull & Coventry
Breast Screening Service, to introduce a full breast screening call/recall programme. Much
progress has been made, including gaining agreement for the Isle of Man to be part of the
UK Breast Screening Programme. Call/recall will commence as soon as possible.
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Action: 45
Investigate and seek to introduce a colorectal/bowel screening service
Business case and funding arrangements are still to be decided. This will almost certainly
require a close linkage with UK systems and these are only now coming on line.
Action: 46
Complete and implement arrangements for the inspection of nursing and
residential homes
All inspections of the independent nursing and residential homes have been undertaken in
accordance with legislation. With regard to the Department’s residential homes, refer to
action point 49.
Action: 47
Take part in joint planning exercises and co-operate in policy formulation for the
provision of mental health services
Health and Social Services work jointly in relation to Mental Health Services. In the last year
there has been close collaboration with regard to services for Children and Adolescents.
Action: 48 Develop a 32 place EMI unit for Douglas and the centre of the Island by April 2008
This has been postponed due to the overall financial position of Social Services. Alternative
plans have been created to part open a facility on a replacement rather than expansion
basis in the first instance. The delay is having an impact on existing services absorbing the
growth in need.
Action: 49
Formally inspect all residential provision within our own units as well as in the
independent sector
This relates to the four DHSS resource centres for older persons and the community homes
for persons with learning disabilities. The DHSS have already formally inspected the
Department’s four residential resource centres for older persons. Announced and
unannounced inspections have been implemented, in line with the independent sector.
Due to the number of learning disability establishments this exercise requires an additional
inspection officer to be recruited. This will be advanced when resources can be provided.
Action: 50
Develop a strategy for the future provision of Ophthalmic Services by the end of
2006
Whilst initial discussions have been taking place with representatives of the Ophthalmic
Opticians Association on the development of an agreed strategy and new initiatives, it has
become increasingly clear that such an approach should incorporate an integrated care
pathways methodology covering both primary and secondary care areas. Further discussions
will continue on this basis
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Action: 51
Enhance the ambulance service to meet increased demand, providing greater
flexibility in the use of resources
All ambulance paramedics have, as part of their annual training, now received instruction on
the administration of thrombolytic drugs for cardiac related problems.
A reconfiguration of resources has enabled clinical supervision within the joint control room
during peak times. The benefit being a more efficient process in relation to medical & vehicle
deployment issues.
Working together with local authorities and St John Ambulance it is hoped to launch more
first responder schemes. Ramsey first responder scheme was successfully launched in
January 2007
Action: 52
Introduce new regulations to prevent meat and meat products affected with
Transmissible Spongiform Encephalopathy (TSE) entering the food and feed chain,
and to make provision for compensation for animals affected by TSE by 31 October
2006
The Regulations are now in force
Action: 53 Introduce revised general food hygiene regulations by 31 December 2006
The Regulations have been delayed due to staff resource problems and are now scheduled
for Autumn 2007
Education: To create opportunities for self-development through lifelong education and
training
Action: 54
Focus strategies to develop teaching and the curriculum through Primary Strategy,
the Key Stage 3 Strategy and the 14-19 curriculum reforms
Professional development programmes are fully in place to train teachers to deal with
aspects of social well-being and the impact of these is being monitored by headteachers of
schools and reported through link advisers and School Self Review Evaluation (SSRE).
Action: 55
Develop new curriculum and collaborative projects between schools, the Isle of
Man College, the International Business School and other Government
departments and agencies
The newly launched Curriculum for Learning and Achievement gives common purpose and
continuity between educational establishments and pupils will benefit from this. Plans are
being drawn up to develop working consortia to develop the curriculum.
Action: 56
Improve the provision of Looked After Children to ensure that standards are raised
This target has been achieved. In 2006 29% of Looked After Children achieved 5 A* to G
grades.
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Action: 57
Expand the number of Nursery places through the provision of Foundation Stage
classes, utilising surplus capacity in Reception Classes in some primary schools
The Department of Education supports any school which has capacity in making nursery
places available where there is surplus space. This has provided approximately 30 free parttime
places.
Action: 58
Provide educational workshop programmes to extend the use of MNH sites within
the Manx National Curriculum as formal school’s usage of the Education Service
emphasises curriculum-based visiting
The Department of Education, in conjunction with Manx National Heritage, provide courses
and training for staff of all schools to promote Manx Heritage. Seconded teachers support
this project.
Leisure: To encourage the development of recreational, leisure and cultural opportunities
Action: 59 Complete refurbishment of the Southern Swimming Pool by December 2007
Access issues have now been resolved and briefing approved. The project is now one year
behind programme but ready for invitations to tender to be sent out.
Action: 60
Action: 61
Secure planning approval for the Northern Swimming Pool during 2006 and
complete construction by September 2008
Tender negotiated with Auldyn Construction and planned start of 18 June 2007
Maintain the Highly Commended status of the NSC under the UK QUEST scheme
The NSC was reviewed under the Quest scheme in January 2006 and has maintained its
Highly Commenced Status in 2007. The next review will take place in early 2008.
Action: 62
Develop the full potential of, and improve information about, Department of
Agriculture Fisheries and Forestry land in order to encourage public access and
recreation
Development of the recreational value of the estate is continuing and further research is
anticipated for Mountain Bike usage. A section of Mountain bike trail has opened in South
Barrule. New paths were also opened in Ballaugh and more work continues on horse stiles.
Action: 63
Expand QUEST registration to include sports development services by 31 May
2006
The Sports Development Unit was assessed for QUEST registration in April 2006 and
achieved a marking of 70% - one of the top 10 scores in the UK for first time accreditation.
The next review will take place in early 2008.
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Action: 64
Both directly and through partnership consistently (year on year) increase
participation in sport and active recreation with a particular emphasis on disabled
and disadvantaged groups, children and young persons and the socially excluded
The Appointments of School Sports Co-ordinator and Disability Sports officer, in tandem with
targeted sports development schemes, has kick-started a proven increase in participation
across the social spectrum.
Action: 65
Provide a balanced programme of high quality entertainment at the Villa Marina
and Gaiety Theatre by staging 10 to 15 major entertainment events
A diverse range of quality entertainment has been programmed into the complex during the
past year. This has included the BBC Philharmonic Orchestra, Snow Patrol, Alice Cooper,
Katherine Jenkins and Peter Pan on ice. A total of 10 major shows were staged at the Villa
Marina and Gaiety Theatre Complex during 2006/07.
Action: 66 Introduce a new long term strategy for the Curraghs Wildlife Park by May 2007
The Wildlife Park Strategy 2006-2015 was approved for implementation by the Department
of Tourism and Leisure in September 2006.
Action: 67
Capitalise on opportunities presented by the award of ‘European Capital of
Culture’ to Liverpool for 2008
The Arts Council is planning a youth orchestra exchange project with the Philharmonic Youth
Orchestra. The Liverpool Everyman & Playhouse is transferring one production into the
Gaiety in 2007 and a further three in 2008. The Theatre Ship Walk the Plank will visit
Ramsey in 2008.
Action: 68
Provide accessible bus and rail transport services for all groups by continuing to
purchase low floor disabled access buses. 6 double deck buses will be purchased
and delivered by 31 May 2006
Currently 84.7% of the operational bus fleet are low floor, disabled accessible buses. In
terms of the core timetable we aim to run 100% of journeys using low floor, disabled
accessible buses. 6 double decker buses were received by 31 May 2006
Action: 69
Make arrangements to acquire and introduce into service disabled accessible
railway and tram carriages for use on the Isle of Man Steam Railway and Manx
Electric Railway by 31 March 2008
On the Steam Railway it has been possible to provide limited access to the railway by
adapting existing Guards Carriages. Improvements at Railway Stations have also allowed a
greater level of accessibility. On the Manx Electric Railway there is currently one trailer
equipped with a wheel chair lift. The feasibility and cost implications of providing additional
facilities is under consideration.
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Action: 70
Lead the development of the Douglas Quayside initiative to deliver a 4 star hotel
and associated facilities and provide an energised core for future development of
Douglas by selecting a preferred developer by mid 2006
Askett Hawk Developments have been selected as the preferred developer of the Douglas
Quayside initiative. Council of Ministers has agreed that a 6 month exclusivity period be
entered into to enable formal negotiations to take place leading towards a development
agreement for the Quayside/Lord Street Scheme.
Action: 71
Through the core work of MNH, protect, present and promote the cultural and
natural heritage of the Isle of Man through the integrated presentation of the
“Story of Mann” and development of core services available to the public
MNH has continued to provide the enhanced level of site access for the public established
last year across thirteen staffed sites.
Housing: To ensure the provision of adequate housing for all income levels in the population
Action: 72
Complete 456 Public Sector homes (new and replacement) in the three years to
March 2009
The building of 456 public sector homes in the three years to March 2009 is behind
programme with a revised projection of 286.
Action: 73
Secure, subject to planning, 379 new first-time buyer homes in the three years to
March 2009
The building of 379 first-time buyer homes in the three years to March 2009 is behind
programme with a revised projection of 307.
Action: 74
Deliver a £3.30m three-year capital programme of planned maintenance work on
the Department of Local Government's housing stock by 31 March 2009
A £3.3m three year capital programme of planned maintenance work on the Department’s
housing stock is ahead of programme.
Action: 75 Facilitate the delivery of a £22.76m three-year programme of planned
maintenance work on Local Authority housing by 31 March 2009
Delivery of a £22.76m three year programme of planned maintenance work on Local
Authority housing by 31 March 2009 is behind schedule. Although behind programme, the
affordable housing and Local Authority planned maintenance work will ultimately be
completed. With regard to the former the delays are mainly because of planning and land
issues which are generally outside the Department’s control.
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Action: 76
Following implementation of the Houses in Multiple Occupancy Regulations,
inspect and register all HMOs by 31 December 2007
The Houses in Multiple Occupancy Act was promulgated on 5 July 2006. Regulations and
draft guidance are prepared. The Regulations targeted to come into force in October 2007
Action: 77
Ensure that the DHSS, DLGE, DHA and other Agencies prepare an agreed business
case to tackle homelessness by 31 March 2007
A business plan was pre[pared for submission for external funding for a Homelessness
Development Officer. The application for external funding was successful and Homelessness
charity has been established.
Action: 78
Ensure that the DLGE, DHSS and Housing Authorities develop policies and
procedures that improve access by DHSS service users to public sector
accommodation as an alternative to residential care
The DLGE is continuing to support the DHSS on this item.
Social Inclusion: To promote as integrated and inclusive a society as possible
Action: 79
Provide a confidential Debt Counselling Service to assist individuals attempting to
address their debt problems and manage their finances more effectively
The usage of the Debt Counselling Service continues to increase. This year saw a total of
216 new cases, about a third more than last year, with a total amount of debt handled of
£1.8m. The highest level of individual unsecured debt was in excess of £200,000. A survey
of those who used the service over the year showed that 90% of service users felt they
were more able to cope with their debts after taking advice, that 98% thought that the
service was helpful and that 98% would recommend the service to anyone in their situation.
Action: 80
Action: 81
Develop alternative curriculum projects between the Youth and Community
Division and secondary schools that support those pupils at risk of disaffection
Various issues and initiatives being progressed.
Continue to improve disabled access into all Department of Education buildings by
2007
Phase 1 capital scheme currently in progress (£800,000) – final element to be completed by
September 2007; Phase 2 scheme in design for implementation in 2007/08 (£840,000) will
conclude external ramp access works and address disabled toilet provision – further
investment planned in future years (£2.31m) to improve internal access around Education
buildings, through incorporation of internal ramps and lifts.
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Action: 82
Improve the skills of all those staff that support and teach pupils with special
educational needs, in particular, Special Needs Co-ordinators by 2006
This target has been achieved. This has been achieved by a regular programme of training
for Special Needs Coordinators. All Special Needs Coordinators have been invited.
Action: 83
Action: 84
Action: 85
Establish a co-ordinated approach across Public Health, Social Services and
Education to establish a strategy for health by September 2006
The Strategy was due to go out to consultation in July 2007
Review the effect of new regulations relating to the employment of young people
from October 2007
A positive impact to date but will be closely monitored with regular reviews.
Provide English language classes for adults and expertise to support children for
whom English is an additional language
Education Improvement Service (EIS) has taken over the management of English as an
Additional Language support. Training has been developed and delivered and budgets to
support this area of development are being identified and will be moved to EIS during this
financial year.
Action: 86
Develop and further improve the web based DisabledGo Access Guide to ensure
that it meets the needs of people with disabilities and supports training initiatives
for people with disabilities to help with renewals of the Guide
DisabledGo was contracted to produce the Guide and carry out the renewals and
maintenance until April 2008.
In 2006 two training programmes were undertaken with 6 people with disabilities on the
Island. In February 2007 further training was provided by DisabledGo for three of these
trainees which involved contact with 1200 venues. DisabledGo responded to all complaints or
queries relating to disabled access to venues on Island. DisabledGo also coordinated a
Steering Group comprising of Disabled Group representatives across the Island in October
2006 to update them on the website and to obtain their feedback and views before
embarking on the first annual renewals.
In February 2007 the Chief Secretary’s Office organised a media campaign involving the local
press and radio highlighting the website, the role of the disabled persons in the Renewals
and general awareness of disability access. The website has proven to be extremely popular
recording more hits than most of the other areas in which the website has been launched.
DisabledGo’s website has been redesigned. The website now has bigger text and higher
contrast option. In addition a facility is available to have the website read aloud and
DisabledGo has been working with users to ensure the website works efficiently with speech
browser software. In addition DisabledGo are developing a hard copy guide of the
information which will be available for free to the public by the end of 2007. From August
2007 DHSS will take responsibility for the continued development and progress of this
Guide.
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Social Inclusion: To provide a comprehensive programme of benefits which is effective in
meeting genuine need, encourages independence and provides incentives to work
Action: 87
Continue to monitor the impact of fuel and heating costs on those on low incomes
via the low income working group
Following an initial recommendation from the Low Incomes Working Group, a £100
Additional Winter Bonus was paid to certain recipients of income support and income-based
jobseeker's allowance in March 2007. The DHSS is now working on a scheme for a variable
rate of winter bonus for those whose income takes them just outside of income support
(and therefore winter bonus) entitlement. It is intended to introduce the scheme in time for
the first payments to be made in January 2008
The Low Income Group continues to operate satisfactorily. This remains an important
political issue and will be kept constantly under review.
Action: 88
Investigate ways to reintroduce people on long term Incapacity Benefit and on the
register for Jobseeker's Allowance to full time employment
In partnership with Social Security and DTI, Social Services developed a “Pathways to
Employment” outline strategy to enable social services users to prepare for, enter and
sustain gainful employment thus increasing their inclusion and self reliance. The Disabled
Employment Service has been transferred to the DTI
Community Safety: To reduce the incidence of crime
Action: 89
Review the structure of the Prison and Probation Service to identify where a
merged service or joint working might improve services and/or a more efficient
use of resources
The Department of Home Affairs is awaiting the appointment of postholder to take forward
joint offender management arrangements between Prison and Probation Services. The
discussion held with UK counterparts concluded that closer working arrangements between
the two services rather than merger would yield better results, in the context of the Isle of
Man.
Action: 90
Continue to serve the community by the creation of five distinct Policing Teams
which will be compatible with the National Intelligence Model, whilst embracing
the aim of being flexible in approach to the deployment of resources. The new
local arrangements will have an emphasis on local problems being addressed at a
local level
The IOM Constabulary continue to support 5 NPT areas led by an Inspector in each to
deliver local policing plans in compliance with NIM principles and in a performance managed
environment supervised by the Superintendent. Consultation and co-operation at NPT level
with partners continues to drive performance.
110

Action: 91
Review the methods to achieve the optimum return from the investment in the
Special Constabulary
The Report on Management of the Special Constabulary is currently with the Senior
Command Team. The Force is re-organising the deployment of the Special Constables to
provide a more efficient support for neighbourhood policing.
Action: 92
Reduce the number of road traffic collisions on Manx roads with an emphasis on
those that result in fatality or injury
Accident comparison from October to December 2005 with the same period in 2006 shows
that fatalities are up by 1. Serious up by 1. Slight down by 3. Total including damage only up
by 2. Previous 2 quarters were down. This objective is still on target.
Action: 93
Protect consumers and businesses from unfair and unsafe trading activity through
the provision of up to date legislation supported by advice, information and
enforcement services
The OFT is currently reviewing the provisions of the Fair Trading Act in addition to
progressing the legislative changes outlined in the legislative programme. The OFT
continues to provide effective advisory and enforcement services to protect businesses and
consumers
Community Safety: To ensure the provision of a safe environment
Action: 94
Continue to develop legislation to replace the existing Fire Services Act with a
modern framework that recognises the wider role of the service in Prevention,
Protection and Emergency Response
The Legislative timetable for the Department of Home Affairs is extremely congested with
initial internal discussions for this Bill now being scheduled for October 2007.
Action: 95
Continue to develop the Fire Service through the application of a Competency
Based Training and Development Programme based upon recognised national
occupational standards.
An IT based personal development recording and management system (based upon
achievement of the National Occupational Standards) has been procured and is being rolled
out across the Service. Investment in the IT infrastructure across the service together with
the necessary training and security awareness is now being undertaken. This programme
will provide the solid platform upon which our development programme can be built.
Action: 96
Consider the recommendations of the Select Committee of Tynwald on Health and
Safety within six months of the report being considered by Tynwald and its
recommendations being approved
Target met.
111

Action: 97
Improve the analysis and recording of accident causations and use that data to
prioritise road improvements and devise further accident prevention schemes, to
be introduced on a phased basis starting in 2006
Accident Cluster Sites have been compiled for 2006 to inform the Department in the
selection of future road safety schemes.
Action: 98
Continue to review the need for an All-Island Speed Limit.
The Department has no plans to introduce an all Island speed limit in the foreseeable future.
Community Safety: To prepare for, and respond to emergency situations
Action: 99
Ensure that the technical and operational performance of the Emergency Services
Joint Control Room (ESJCR) meets the requirements of the three Emergency
Services as defined in the service level agreements
Statistics for period: KPI – average time to answer 999 calls Target 10 seconds Achieved
1.59 seconds
Action: 100 Publish an annual performance report covering the operation of both the ESJCR
and Tetra system – the first report covering the period from 19th April 2004 to
30th September was recently published
Monthly and annual reports published and available on DHA website. Statistics for period;
KPI – TETRA system availability Target 98.5% Achieved 100% TETRA calls 260,557 999
calls 3,477 Emergency events 7,333
Action: 101 Stage exercises to test individual Departments and the multi-agency response to
CBRN and other incidents
A multi-agency tabletop exercise was staged in March 2007 to test preparedness for the TT
Festival and associated activities
Action: 102 Maintain locally a stockpile of equipment and other resources for responding to
major incidents
The equipment stockpile is being maintained and continues to be updated as details on
potential threats develop and in the light of new technology.
Action: 103 During 2006, prepare a business continuity plan in the event of an outbreak of
Avian Bird Flu
A Business continuity plan has been completed and circulated to officers of the Flu Pandemic
Steering Group.
112

Action: 104 Achieve approval for the establishment of a Marine Operations Centre that would
process on-Island Coastguard 999 calls by 30 June 2006
The department of Transport gave approval for the establishment of a Marine Operations
Centre that would process on-Island Coastguard 999 calls on 22 May 2006.
Action: 105 Continue and progress flood alleviation schemes. The Sulby flood alleviation
scheme is programmed for completion in December 2006
The Sulby Flood Alleviation Scheme was completed ahead of programme in November
2006.
Community Spirit: To value and encourage voluntary involvement in the community
Action: 106 Continue to provide funding for voluntary organisations such as Leonard Cheshire,
Crossroads Care and Age Concern, to provide support to service users and carers
in their own homes
Social Services have continued to financially support many voluntary organisations in the
Island, providing over £2m. This year the focus has been on moving to contractual
arrangements, tendering and developing strategic partnerships which encourage community
support and innovative approaches eg befriending schemes which enable disabled and older
people to remain or become more independent and included.
Action: 107 Work with various learning disability groups to seek ways to develop further
options for residential and day activities; eg Project 21, and supported
accommodation and care for those with profound and multiple disabilities
Social Services has worked with service users, their carers and public and voluntary
organisations to produce a Learning Disability Strategy to further improve and modernise
services, build Project 21, deliver Supported Living and Community Support Teams, diversify
respite provision and long term accommodation. A Disabled People’s Forum has been
established and advocacy groups supported.
Action: 108 Work with the voluntary emergency services and support groups to continue to
encourage their members to undertake training to enable them to assist the
statutory emergency services in times of major emergencies
Presentations have been given to various voluntary agencies and further joint training
sessions took place in June 2007.
113

Action: 109 Work with the Event Safety Advisory Group to endeavour to reduce the demands
on the emergency services by encouraging event organisers to further safeguard
participants and members of the public by reducing the hazards generated by
their activities
The Event Safety Advisory Group has provided advice/guidance to a number of event
organisers. They have assisted in the production of a full Event Safety Plan for the TT
Festival and Promenade Entertainment. The Assistant Emergency Planning Officer is
currently acting as Chairman to the group pending the appointment of a new Chief Health &
Safety Inspector.
Action: 110 Build and support a sense of community through local broadcasting with an
appropriate Manx focus
The Communications Commission has held discussions with the Trustees of Radio Manx
Limited to discuss their enhanced role. The Trustees set the positive programme
requirements for Manx Radio within the terms of the licence granted to Manx Radio by the
Commission. Manx Radio now has closer links with the BBC; two of whose journalists are
now co-located at Manx Radio's Broadcasting House on Douglas Head. Their presence is
enhancing and extending the BBC's coverage of Isle of Man affairs.
114

SOCIAL WELL-BEING KEY PERFORMANCE INDICATORS
Indicator
Average number of deaths per year of persons under 75 as a % of total deaths
Target Reduce the moving average by 20% as related to 2003 by 2008
The last year for which death statistics is available is 2004; the proportion of deaths under 75
in 2004 was 33%. It is difficult to draw any definitive conclusion based on the figure for one
year; however it is encouraging to note that the trend for this as well as general death rate in
all age groups is downwards. It is also worth highlighting that reducing the proportion of
deaths under 75, while is a good target, can not solely be undertaken by the DHSS; it
requires modification of the major determinants of health (such a lifestyle, socio-economic
factors etc) which calls for involvement of all the government departments working together.
Indicator
Target
No of fatal or serious injury Road Traffic Accidents (RTA)
Reduce serious and fatal RTAs by 2% per annum
Accident Comparison October to December to 2005 with the same period in 2006. Fatalities
up by 1.
Indicator
Target
Road Traffic Collisions
Continuous reductions
There was a 9.2% reduction in reported road traffic collisions – 932 compared to 1,026 in
2005/06. Fatal collisions fell from 12 to 9, serious injury collisions rose from 65 to 70.
The number of offences of driving without insurance fell by 16.7% -179 compared to 215.
Indicator Key Stage 1 Attainment (5 – 7 year olds)
Target Reading % L2b+ 75%
Mathematics % L2b+ 79%
Writing % L2b+ 71%
Reading % L2b+ 72%
Mathematics % L2b+ 77%
Writing % L2b+ 67%
The Department of Education has revised the way in which it gathers assessment information
from schools. There has also been an increased impetus to the work on day to day
assessment and this has formed the focus of Education Improvement Service monitoring
visits. The indications are that teachers are beginning to plan more effectively to meet the
particular learning needs of individuals.
Indicator Key Stage 2 Attainment (7 - 11 year olds)
Target English % L4+ 83%
Mathematics % L4+ 78%
Science % L4+ 88%
English % L4+ 80%
Mathematics % L4+ 78%
Science % L4+ 87%
115

Indicator
Key Stage 3 Attainment (11 – 13 year olds)
Target English % L5+ 80%
Mathematics % L5+ 80%
Science % L5+ 80%
English % L5+ 74%
Mathematics % L5+ 81%
Science % L5+ 72%
Indicator
GCSE Achievement
Target 5+ A* - C 56%
5+ A* - C 56%
Indicator Proportion of population achieving Level 2 qualifications by age 19
Target 95% -
91%
The target figure will be compared to the results of the 2011 population census.
Indicator
Target
Levels of Crime
Sustain low levels of crime
The overall level of recorded crime rose by 7.3% during the year; however, recorded crime
fell by 12.2% in the 5 months from November. Fully accurate comparisons can only be made
from 1 st November 2005, when full compliance with the National Crime Recording Standard
(NCRS) was achieved. Crime is lower than it was in the late 1990s. Crime levels in the Isle of
Man are half the levels seen in the United Kingdom. Domestic burglary fell by 22.1% and is
lower than at any time in the last decade (Levels of this particularly serious crime are only
around a third of the rates recorded in the United Kingdom. This demonstrates the safety of
the Island.) Other burglaries fell by 23.1% and are also at a long-term low, assaults remain at
a low level.
Indicator Crime Detection Rates
Target Above 30%
There is a strong connection between the Force’s ability to reduce and prevent crime and its
performance in detecting crime. The 2005/06 year ended with a detection rate of 45.8%,
which was the highest in the British Isles and just over 7% higher than in 2004/05. The
detection rate for the 2006/07 year was 55.0%.
Some of the most notable increases in detection rate were found in crimes such as:
Assault – 83.7%, compared to 76.6% in 2005/06;
Dwelling burglary – 46.2%, compared to 29.3% in 2005/06;
Criminal damage – 31.8% compared to 21.0% in 2005/06.
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Indicator
Patrons using Leisure facilities
Target 850,000 by 31 March 2008
The number of patrons using Leisure Facilities during the past year 2006/07 was 870,375.
Whilst it is still considerably above target, total visitors to the Department of Tourism and
Leisure’s leisure facilities in 2006/07 showed a decrease of 4.1%. Attendances at the
Regional Pitches and at the Wildlife Park were up and attendances at the NSC were
marginally up. The decrease as would be expected is within the Villa Marina/Gaiety Theatre,
which is dependent on the levels of entertainment provided. Most of this decrease was due
to a change in entertainment policy over the TT period. Attendances at the Villa
Marina/Gaiety Theatre will always fluctuate in accordance with the entertainment programme.
Indicator Number of persons on the general public housing waiting lists
Target Reduce by 25% by 31 March 2008 to 671
Despite major development of new housing for rent, the numbers on waiting lists are not
falling (currently standing at 1,161). There will be a reduction when properties on
redevelopment schemes are released for full-time occupation following completion of major
estate redevelopments
Indicator
Target
Waiting time between GP Referral and first out-patient clinic consultation
95% of referrals seen within 13 weeks
Data to show the percentage of referrals seen within 13 weeks is now regularly available as
part of the monthly Hospital Services Activity Data report. As at the end of March 2007, 74%
of referrals were seen within 13 weeks. A general increase in referral activity throughout the
course of last year has led to demand outstripping the available resource. Extra funding has
been approved for waiting list initiatives
Indicator
Target
Waiting time between determination of need for and provision of an elective inpatient
procedure
95% of procedures delivered within 13 weeks
Data to show the percentage of referrals seen within 13 weeks is now regularly available as
part of the monthly Hospital Services Activity Data report. As at the end of March 2007, 74%
of referrals were seen within 13 weeks. A general increase in referral activity throughout the
course of last year has led to demand outstripping the available resource. Extra funding has
been approved for waiting list initiatives.
Indicator
Target
Ambulance Service: Emergency first response times in line with ORCON standards
(UK National Standard).
75% of all calls reached within 8 minutes.
95% of all calls reached within 14 minutes (urban) and 19 minutes (rural)
The Island’s Ambulance Service reached 73% of category ‘A’ calls and 68% of total calls
within 8 minutes of receipt of call, with 94% of all calls reached within 19 minutes. This was
achieved notwithstanding an 8% increase in the number of 999 calls compared to 2005/06.
The UK National Standard, to be fully implemented by April 2008, will require 75% of
category ‘A’ calls and 50% of total calls to be reached within 8 minutes from the time the call
is received, unlike at present when in most areas the measurement starts at the time the
ambulance is dispatched.
117

Indicator
% of bus fleet accessible by disabled or less agile users
Target 100% of bus fleet accessible by 31 March 2009
As at 30 September 2006 84.7% of the operational bus fleet are low floor, disabled accessible
buses. However 100% of public bus services are provided by accessible buses
Indicator Raise the attainment of Looked After Children
Target 5 A* - G GCSE Grades 20%
5 A* - G GCSE Grades 11%
The Island population on which the results are based is significantly smaller than that used
for the external benchmark (37%) and is disproportionately affected by small variations in the
results.
Indicator Behaviour Support Plan
Target Plan in place by January 2007
A Behaviour Support Plan has been presented for consideration by senior officers within the
Department of Education in order to shape future strategy. An external specialist has
produced a report regarding the development of short-term turnaround provision for pupils at
risk of suspension. The need for further development of provision for pupils excluding severe
social, emotional and behavioural difficulties has been identified.
118

QUALITY ENVIRONMENT:
environment”
“To protect and improve the quality of the
Waste Management: To dispose of the Island’s wastes in a safe, effective and efficient manner
Action: 111 Introduce amendments to the Public Health Act, by 31 March 2007, to improve
environmental and public health protection, which will include tighter controls on
waste disposal and commercial burning
A Business Case is being prepared for Treasury consideration to allow the transfer of street
cleaning operations from the Department of Transport to Local Authorities and this has
delayed the progression of the legislation
Action: 112 Introduce new regulations, by 31 October 2008, requiring all carriers of waste to
be registered
Significant progress is being made with drafting and the resource implications are currently
being considered
Action: 113 Complete a review of the Island's Waste Strategy by 31 October 2006
The amount of work involved in completing a review of the waste strategy was
underestimated when the Business Plan was compiled. This, combined with overstretched
resources in the Waste Management Unit, has led to a delay in producing a Waste Strategy
Consultation Paper. There were significant gaps in data required to formulate a
comprehensive strategy. A considerable amount of work has been done to gather data and
an interim progress report was issued in October 2006. It is envisaged that the completed
Strategy will be presented to Tynwald by 31 December 2007
Action: 114 Obtain planning permission for a Government-owned landfill site by 31 December
2006 and complete the first cell for use by 31 December 2007
The change of administration led, to the Department having to review whether Archallagan
was the most suitable site for the new Government-owned landfill site. A number of other
options were considered at the request of the new administration and a paper will be
considered by the Council of Ministers following which a planning application will be
submitted (subject to Council approval). The revised date for completion of the first phase is
now Autumn 2008.
Action: 115 Complete the restoration works on Wright's Pit East Landfill site at Bride by 31
December 2006
Restoration works were completed by the 31 December 2006
119

Action: 116 Bring into operation a New Northern Civic Amenity Site by 31 March 2007
Finding a suitable site near to Ramsey has proved to be extremely difficult. The Department
is now looking to develop a site near to the centre of population in the North. However, the
land is not in the Department’s ownership, so it is envisaged that the site will not be
completed until the spring of 2008 at the earliest, provided planning permission is granted
Action: 117 Encourage Local Authorities to introduce kerbside collection of recyclables within
the life of this Plan
The Final Report by Enviros has been presented to the Department. The options will be
presented to the Local Authorities and Tynwald Members to decide which methodology to
accept and move forward.
Action: 118 Progress the necessary planning and other approvals for the development of the
new Animal Waste Processing Plant. The target is to start work on site in July
2006
Action completed. Construction work continues to progress well on site.
Air & Water Quality: Set appropriate environmental standards for air and water quality and
ensure that they are met
Action: 119 Issue a report on the quality of air by the end of September each year
Air quality data is posted on Department of Local Government and the Environment website
on a monthly basis. The Annual Report prepared by Hyder Consulting Limited for 2006 is
presently awaited
Action: 120 Maintain a level of 99.5% of water samples free from coliforms
The Water Authority achieved 99.6% compliance with this target for water samples taken in
the distribution system.
Action: 121 Maintain the current Water Treatment Works performance to achieve an average
97% Operational Performance Index score (OPI)
The Water Authority achieved 99.44% OPI for the Water Treatment Works, and 98.67%
compliance for water samples taken in the distribution system.
Action: 122 Report on the quality of river waters by the end of March each year, with full
rolling three-year reports by 31 March 2008
The full 3-year report planned for completion by the end of March 2008 to commence the 3-
year rolling report programme was completed ahead of schedule in November 2006 and
published in January 2007 ( including five years’ data)..
120

Action: 123 Report on the quality of bathing waters by the end of November each year
The Bathing Water Report was presented to the Environment, Safety & Health Directorate of
the department of Local Government and the Environment in January 2007 and
subsequently amended as agreed and published on the Department’s website.
Action: 124 Review the validity of data from air quality reports by 31 March 2007
This action was completed on target
Action: 125 Ensure that the Department of Transport meets the Island’s responsibilities with
respect to marine counter-pollution and salvage. The Department will agree a new
Memorandum of Understanding (MOU) with the UK Maritime and Coastguard
Agency covering Search and Rescue and counter-pollution operations by October
2007
A revised MOU has been drafted and the UK’s Maritime & Coastguard Agency are content
with it. Changes to “999 Coastguard” call handling and the consequences of the creation of
a Marine Operations Centre, based on the current Douglas Harbour Control, will be
incorporated in the final version.
Wildlife & Countryside: To promote the conservation of the countryside and its wildlife
Action: 126 Promote the Code of Good Agricultural Practice and advise on compliance with
environmental legislation to help facilitate environmentally friendly farming
practices
The development of the recreational value of the estate is continuing and further research is
anticipated for Mountain Bike usage. A section of Mountain bike trail is now opened in
South Barrule. New paths are also open in Ballaugh and more work continues on horse
stiles.
Action: 127 Continue to advise on the pilot Agri-Environmental Scheme in achieving its
conservation objectives and develop a draft scheme for consultation
The existing pilot scheme participants are having their agreements renewed for a further 5
years. Payment rates are being reviewed in preparation for scheme development. The
development of a draft revised scheme for consultation is on hold pending development of
de-coupled support for agriculture.
Action: 128 Progress the designation of further protected areas under the Wildlife Act to
ensure that habitats and their flora and fauna are effectively conserved
Four sites have been designated as Areas of Special Scientific Interest this year, including
Dhoon Glen. Two sites designated last year have now been confirmed.
121

Action: 129 Promote the value of the Island being signatory to the Convention on Biological
Diversity to bring together a wider partnership for the benefit of Manx wildlife
The Department of Agriculture fisheries and Forestry are currently discussing the budgetary
implications of this action.
Action: 130 Rear salmon and rainbow trout to stock our rivers and reservoirs and work to
improve facilities for freshwater anglers
Rainbow trout are stocked weekly during angling season. Juvenile salmon will be released
later in 2007. An Angler Customer Survey is currently in progress.
Action: 131 Support the Wildflowers of Mann project to conserve the Manx flora
Support is given as an annual grant and through involvement of a Department of Agriculture
fisheries and Forestry conservation officer on the steering committee. In addition the
Department provides land at St Johns and Knockaloe, equipment, storage and greenhouse
facilities.
Action: 132 Prepare a management plan for each of the Island’s 17 national glens
Four management plans are available in draft form and a further four will be produced by
the Autumn/Winter of 2007. A formal template is being drafted for approval.
Action: 133 Continue to safeguard the movement of items and species covered by Convention
on Trade in Endangered Species of Fauna and Flora (CITES), through the licensing
system and revise the associated legislation
Licensing is undertaken routinely. Legislation revision is awaiting a response from DEFRA in
the UK, to the Manx proposal to give greater harmony with European legislation and reduce
need for unnecessary paperwork.
Action: 134 Review the Wildlife Act to meet the requirements of the Conventions on the
Conservation of Migratory Species of Wild animals (Bonn) and Conservation of
European Wildlife and Natural Habitats (Bern)
Potential changes to Wildlife Act have been listed in draft. One amendment to include the
word “reckless” is included in a Repeals and Amendment Bill. CITES legislation revision is
still taking precedence within the Department of Agriculture Fisheries and Forestry.
122

The Built Environment: Through effective Town & Country Planning, seek to raise the quality of
the built environment
Action: 135 Seek Tynwald approval for the all-Island Strategic Plan by 30 June 2007
the Strategic Plan has been approved by Tynwald
Action: 136 Publish the Issues and Options Report for the Southern Area Plan by 31 January
2007
Target not achieved but following the approval of the Strategic Plan work on this initiative
can now commence.
Action: 137 Commence preparation of two further Area Plans in 2007 and 2008
Currently on target
Action: 138 Work with the Arts Council, Local Authorities, architects, developers and others to
promote debate on improving design in the built environment with an initial
conference in Autumn 2006
The Autumn 2006 conference was not pursued. Discussions are ongoing with the Arts
Council on how best to proceed in relation to this matter.
Action: 139 Review the implementation of the new Development Control procedures by 31
March 2007
Ongoing but conclusion of review including consultation is October 2007
Action: 140 Progress the recommendations in the Jurby Village Report and, in particular -
(i) build new starter factory units by 31 December 2006;
(ii) improve the hangars on the industrial estate at Jurby by 31 December 2006;
(iii) implement proposals for housing development on the former army camp by
31 March 2007;
(iv) complete the refurbishment of the Bretney Estate by 31 March 2008
(i) Tenders received and contractor appointed. Start on site in March 2007
(ii) Work commenced and on programme.
(iii) Master plan prepared and agreed. Business Cases for first phases of housing approved
by Treasury. On programme. Brochure prepared and 100 expressions of interest received for
self-build plots
(iv) Phase 4 (of 5) of Bretney Refurbishment out to tender. Project generally on programme.
Phase 4 has Tynwald approval.
123

Action: 141 Review the energy efficiency aspects of the Building Regulations by 31st March
2007
The deadline for this issue has been extended to allow for further consultation within the
Department of Local Government and the Environment.
Sustainable Development: To pursue sustainable development and environment-friendly
technology
Action: 142 Coordinate and support the cross government Sustainable Development Steering
Group to raise awareness of sustainable development through training and to
advise on major sustainable development initiatives
The Group continues to meet on a 6 weekly basis with specific training topics.
Action: 143 Introduce continuous cover forestry techniques, where practical, as an alternative
to clear-felling to minimise adverse visual impact on the Island’s landscape
Further discussion with Foresters is to take place although the current system is already
close to the principle outlined in this Action.
Action: 144 Discuss the results of the scoping study (due in May 2006) on the effects of
Climate Change with the public ad private sectors during 2006/07 and develop
adaptation strategies during the life of this Plan
The final report has now been reviewed by the Climate Change Working Group and is
available on the Department’s website. A formal launch will take place in late 2007.
Action: 145 Consult on the use of economic instruments to reduce energy consumption and air
pollution in relation to vehicles
Political guidance is required following the latest climate change international agreements.
The implementation of the new vehicle registration database in 2007/08 will assist in the
progression of different economic instruments.
Action: 146 Co-ordinate and lead corporate proposals for a training and awareness
programme on Sustainable Development by July 2006
Completed for designated officers
124

Action: 147 Complete a consultation exercise with the relevant public and private sector
organisations to identify current mineral reserves and likely future demand levels
recognising the need for the sustainability of those reserves by end November
2006
Consultation with the larger operators has commenced and an agreement reached to reestablish
Minerals Working Group(s). Consulting with operators to establish need for one
Group or one for large operators and one for small operators. All operators consulted
formally in March 2007 on minerals reserves and were visited by Department’s consultants.
A Report is awaited.
Action: 148 Investigate the potential for re-cycling waste material, to reduce the use of
primary source material for highway construction
Department of Transport Highways Division have been trialling retread methods utilising
excavated materials for road construction methods. The Department is still investigating the
use of Incinerator Ash as a potential Highway construction material
Action: 149 Develop a project to produce a Marine Spatial Plan, describing approved general
use of various marine areas in order to ensure that they are, and remain
economically and environmentally sustainable
On 26 October 2006 Council of Ministers agreed in principle with the concept of marine
spatial planning and that the Department of Transport should introduce a consultation
paper. A meeting of the Territorial Sea Committee on 9 January 2007 agreed on a project
team and outline programme to progress the matter.
Population Management: Manage the population to have regard to constraints imposed by
infrastructure, environment and social and economic factors
Action: 150 Continue to monitor the requirements for the introduction of the Residence Act
2001
A watching brief is being maintained. The report of the Select Committee on Immigration
may well produce recommendations which will need to be addressed in relation to this
matter.
125

QUALITY ENVIRONMENT KEY PERFORMANCE INDICATORS
Indicator
Target 99.5%
Water samples test free of coliforms
The Water Authority achieved 99.6% compliance with this target for water samples taken in
the distribution system. This lower figure is due to the pick up or iron and manganese
previously deposited in the mains. This is a critical measure of the Water Authority’s water
quality and efforts are made year on year to improve out-turn.
Indicator
Target 97%
Average OPI (TIM) score Water Treatment Works
99.44% Average OPI (TIM) score Water Treatment Works. TIM is a composite measure of
the Turbidity, Iron and Manganese found in treated water samples. The introduction of the
new Water Treatment Works will reduce these scores as the new processes increase removal.
Indicator
Level of carbon emissions
Target A reduction of 20% by all Government departments by 2010
The final report of the Climate Change Scoping Study has now been posted on the web. The
Department of Local Government and the Environment will be discussing with interested
parties how to take forward the issues raised in the report during the next few weeks. There
will also be a public information leaflet on climate change published during Summer 2007. An
Energy Initiatives Officer has been appointed and energy statistics gathered from Government
Departments to date indicate a reduction over the past twelve months.
Indicator
Target
Amount of paper collected each week for recycling from public “bring” sites
Maintain current levels until kerbside collection is introduced
In 2006/07 1529.90 tonnes of paper were recycled compared with 1396.23 tonnes in
2005/06, an increase of 9.57%.
Indicator
Target
Amount of glass collected each week for recycling from public “bring” sites
Maintain current levels until kerbside collection is introduced
1164.46 tonnes of glass were recycled in 2006-07, which is an increase of 158.21 tonnes
(15.72%)
Indicator Area of land under positive conservation management
Target A further 123 acres (50 Ha) by March 2007
An additional 158 acres (64 Ha) was brought into positive conservation management either in
management agreements or Agri-environment Scheme agreements. Wildlife species
benefiting include orchids and corncrakes.
Indicator Area of most important habitat under statutory conservation designation
Target A further 3 sites designated as Areas of Special Scientific Interest by March 2007
This target was exceeded and 4 sites were designated during the year, including Dhoon Glen.
This brings the total to 11 sites covering 2,214 acres, (898 Ha).
126

SOUND INFRASTRUCTURE: “To provide a sound and sufficient infrastructure
for the Island”
Transport: To maintain and develop the Island’s ports to ensure that they are able to meet the
needs of the travelling public and air and sea carriers
Action: 151 Enable provision of a high-quality and reliable ferry service for freight and
passengers
The Department of Transport maintains close contact with the IoM Steam Packet Company
to monitor compliance with the User Agreement and to encourage service improvements.
Action: 152 Install the second phase of pontoon berths in Douglas by August 2006
The second phase of pontoons was handed over by the contractor on the 31 August 2006.
Occupation of the pontoons commenced on the 2nd October 2006 and are now fully utilised.
The initial short delay was due to a fault on the security gate and the need to commence the
pontoon contracts at the beginning of a calendar month.
Action: 153 Carry out the preliminary detailed survey work for the Douglas Outer Harbour
Scheme by July 2006
The survey was completed on 5th September 2006. The delay in completion was caused by
the contractor. The final report on the survey results was received on 9 January 2007.
Action: 154 Introduce and develop a Yield Driven Charging System at the Airport
The Yield Driven Charging System is now in use on four routes, with a fifth route being
considered.
Action: 155 Provide through the Airport capital programme: the enlargement of the Runway
End Safety Areas (RESA), additional aircraft parking stands and associated
taxiway improvements, an extension to the existing Departure Pier and additional
public car park of 180 spaces
Runway End Safety Area (RESA): Project has one appellant, so the Planning Hearing is now
set for 2 May 2007. Additional aircraft parking stands and taxiway improvements: Project
has only 12 month defects period outstanding. Departure Pier project: Completed on time in
mid May 2007 (covered walkway to be completed early July 2007). Additional public car
park: Undergoing design work and costing at present.
Action: 156 Circulate and implement the interim 5 year review of the Airport Master Plan
which reflects changing demand, regulatory changes, and revised priorities for
land use
The Airport Master Plan 2006 has been distributed for widespread consultation, and will be
reviewed for a new Plan for 2010.
127

Action: 157 Carry out the preparatory detailed survey work in Peel and Douglas for the
Douglas Outer Harbour and Peel Inner Marina Schemes by July 2006
Delays on the part of the contractor in completing phase 1 at Douglas caused a consequent
delay in commencing at Peel. Work at Peel started on the 8 September and was completed
on 20 October 2006.
Transport: To construct and maintain an appropriate highways infrastructure
Action: 158 Progress the following highway development schemes (with expected completion
dates):
Ballasalla Traffic Calming (Aug 06)
Saddle Road/Vicarage Road Junction (August 06)
St Jude’s Crossroads (Sep 07)
Anagh Coar to Harcroft Cycleway (Mar 08)
Braddan Bridge (Apr 08)
Watterson Lane (2008)
A18 Brandish Corner (Apr 08)
Bride Hill Footway (in conjunction with DOLGE housing scheme, date yet to be
determined)
Ballasalla Traffic Calming Scheme is due for completion in April 2007.
Saddle Road – Victoria Road – completed
St Judes crossroads – completed
Anagh Coar to Harcroft cycleway – due March 2008
Braddan Bridge due March 2008
Watterson Lane – awaiting results of planning appeal
Brandish Corner – completed
Action: 159 Prepare a 5 year programme of highway preventative maintenance work, based
on the Road Condition surveys carried out in 2005/06
Capital funding for the Highways preventative maintenance programme has been agreed
with the Treasury and has been included in the Budget.
Action: 160 Develop the Integrated Street Works Information System (I.S.W.I.S) for the coordination
of road works in conjunction with the Department of Trade and
Industry for implementation in 2006/07
The ‘Roadwatch’ system is now fully operational. The Integrated Street Works System is
currently being re-evaluated.
128

Transport: To promote an integrated transport strategy to meet the needs of the local
community and visitors
Action: 161 Continue to work corporately in seeking to incorporate the key elements of
Integrated Transport for the Island into a draft Sustainable Transport and Travel
Plan to safeguard the needs of the local community, businesses and visitors with a
view to consulting with all interested parties on the same, placing the Plan before
the Council of Ministers by 31 March 2007 and to implement the actions of the
Plan as resources allow
The Department of Transport continues to work actively with the other members of the
group. A paper was submitted to the Infrastructure and Environment Committee prior to the
2006 General Election. A revised timetable has yet to be agreed. The British Irish Council
held discussions on Sustainable Transport in March 2007 at officer level and this will be
discussed at the Ministerial Summit later in 2007.
Action: 162 Complete the present phase of the rail infrastructure renewal programme by 31
March 2007
Completed on time and within budget
Action: 163 Commence replacement of fell rail on the mountain railway in winter 2006 and
complete the programme within five years
The fell rail was received in January 2007 and has been laid out along the railway at the
locations in which it is to be installed. Installation is due to begin this forthcoming winter,
prioritising on the worst sections first
Action: 164 Continue the bus fleet replacement programme to eliminate step entrance
vehicles by June 2008
It is the Department of Tourism and Leisure’s intention to continue the bus fleet
replacement programme however, the decision as to what vehicles are replaced and when,
will be based on operational need and considered as part of our annual review of the bus
fleet requirements. We are aiming to achieve 100% of the core timetable being delivered by
low floor vehicles
129

Drainage: To ensure effective and environmentally sound treatment and disposal of foul and
surface water
Action: 165 Ensure effective and environmentally sound treatment and disposal of foul and
surface water sewage by the further implementation of the IRIS programme. The
following contracts will be progressed subject to Tynwald approval:
Peel to Union Mills (expected completion mid 2009)
Quarterbridge to White Hoe ( expected completion 2007)
Mount Murray to Newtown (expected completion 2007)
At the request of Council of Ministers progression of the IRIS Master Plan is currently on
hold awaiting a resolution to the problems at the White Hoe pumping station, the final
commissioning of the sludge drier at Meary Veg and completion of the Independent Review
of IRIS to the North of the Island.
Public Utilities: To ensure the public utilities provide services that meet the Island’s needs
Action: 166 Continue to work towards agreeing a postal charter to define the social
obligations of the postal service by March 2007
The Isle of Man post office is currently undergoing a full review of its strategic direction.
Consultation with its key stakeholders is a crucial part of the process. The Post Office will
consider the outcome of this process before deciding whether this objective is still
appropriate
Action: 167 Progress an evaluation of the impact of the introduction of natural gas and the
conversion of the Douglas gas supply area with regard to the possible extension of
the natural gas network to the North, South and West of the Island to be
completed by the end of December 2006
A Report was approved by Department of Trade and Industry in March 2007 and submitted
to Council of Ministers Council of Ministers agreed recommendations that the Department
develop appropriate indicators and maintain a watching brief.
Public Utilities: To further develop economical and environmentally-friendly energy sources
Action: 168 Reduce carbon dioxide emissions from the MEA’s non-generation activities by
2010 in accordance with Government recommendations
The final report of the Climate Change Scoping Study has now been posted on the web. The
Department of Local Government and the Environment will be discussing with interested
parties on how to take forward the issues raised in the report during the next few weeks.
There will also be a public information leaflet published on climate change during Summer
2007. An Energy Initiatives Officer has been appointed and energy statistics gathered from
Government Departments to date indicate a reduction over the past twelve months.
130

Action: 169 Support the work of the Energy Committee of the Council of Ministers to develop a
long-term sustainable energy policy for the Isle of Man
Completed
Action: 170 Establish targets for the development of renewable energy resources
Policy approved. Strategy to be developed during 2007
Telecommunications: To support the development of high quality telecommunications and
digital communications technology for the use of Island businesses and residents
Action: 171 Encourage continued fixed telecommunications infrastructure upgrade
Manx Telecom has commenced the upgrade of its core fixed and mobile systems to Next
Generation Network (NGN). In partnership with Alcatel/Lucent the IP-based NGN will replace
the entire fixed, Internet and core mobile networks on the Island. Due to be completed in
2008, the new network will offer even faster broadband and a range of new products and
services. MT and Cable & Wireless are now interconnected and a programme of system
testing has begun.
Action: 172 Authorise wireless delivery of both narrowband and broadband telecoms services
in co-ordination with Ofcom
A number of expressions of interest have been received from existing operators for
Broadband Fixed Wireless Access (FWA) spectrum licences, 2 x 30 MHz in the 3.6 GHz band
and 2 x 112 MHz in the 28 GHz band. Discussions are continuing with Ofcom and the
applicants to determine the optimum outcome for the Island.
Action: 173 Support moves to activate the satellite earth station facility at Tromode
As well as the development of the MEA cable optical fibres, which may result in a
requirement for the satellite earth station to be activated for supporting purposes, tentative
enquiries from another potential earth station operator have been received. Whether these
proposals will be realised is not yet certain.
Action: 174 Progress the commercialisation of the fibre optic cable laid with the electricity
interconnector cable
Contract between MEA and a single provider has been approved by the Council of Ministers.
Final details of contract still being negotiated.
131

SOUND INFRASTRUCTURE KEY PERFORMANCE INDICATORS
Indicator
Target
Satisfaction rates with service levels and landside facilities in sea and air
passenger surveys
80% respondents ‘satisfactory’ or better
Harbours Survey results for sea passengers for the period 1 January to 31 March 2007 show
a satisfaction level of 89%. The figure for the whole year (1 April 2006 to 31 March 2007)
figure is 88%. Airport Recent survey (March 2007) shows an 82.3% satisfaction rate for air
services and facilities. Again catering satisfaction levels have improved, but there is still some
way to go.
Indicator % of the Island’s sewage which is treated at Meary Veg
Target 76% by 2009
At the request of Council of Ministers progression of the IRIS Master Plan is currently on hold
awaiting a resolution to the problems at the White Hoe pumping station, the final
commissioning of the sludge drier at Meary Veg and completion of the Independent Review of
IRIS to the North of the Island.. Progression with IRIS along the Central Valley to Peel is
required if the target of effectively treating 76% of the Island’s sewage is to be achieved.
Indicator
Target
Average minutes lost per electricity customer per annum (due to faults)
No more than 30 minutes lost per customer per annum
Customer minutes lost due to faults was 27.63 minutes for the 12 months ended 31 March
2007.
Indicator
Target
Number of properties without water for more than 12 hours due to unplanned
events
0.125% of all properties
2 properties out of 35,500 were without water for more than 12 hours.
Indicator The % next day delivery for local posted / locally delivered mail
Target 96%
12 month average to March 2007 was 94.4% of mail posted achieved next day delivery
Indicator Total number of reported incidents of dangerous damage to roads and pavements
repaired or made safe within 24 hours of the time that the Department first
became aware of the damage, as a percentage of such incidents
Target 10% increase in achievement by 2006/07
77% achieved in 2006/07 as compared to 54% achieved in 2005/06
Indicator Effective lifespan of the Highway Infrastructure
Target Establish a reliable measure of current position by 2006
This target has been achieved. The initial fieldwork has been completed. The Department is
now updating the survey work on the Strategic Network to ensure the database is kept up to
date.
132

Indicator
Bus Service Reliability
Target Maintain standard of 99.5%
The bus service continues to maintain reliability at 99.9% with credit to be given to staff and
the bus replacement programme which has seen much of the older fleet replaced.
133

GOOD GOVERNMENT: “To provide democratic Government which is effective
and accountable.”
Quality Public Services: To provide a dedicated workforce, committed to the delivery of quality
public services
Action: 175 Maintain the effectiveness of Civil Service recruitment in accordance with agreed
standards and processes set out in relevant service level agreements
Review of the delegations and Service Level Agreement has produced improvements in the
delivery of recruitment administration. A closer working relationship with Departments has
enabled recruitment issues to be resolved with minimal impact on the recruitment processes.
Action: 176 Develop and agree a strategy to deliver the learning and development needs of
middle management and agree an implementation programme by March 2007
Report currently being finalised and due for submission to the Civil Service Commission.
Action: 177 Support all managers to achieve 100% compliance with performance appraisal
across the Civil Service through an agreed programme
Performance Development Review training has now been delivered across all Departments
and levels through Personnel Office and individual departmental champions.
Action: 178 Review policy in respect of the provision of Public Service pensions and report
thereon to Council of Ministers by December 2006
Existing public service policy was confirmed with Council of Ministers, along with wider
pensions policy in June 2006. An update was given in February 2007 recommending an
independent review of public service pension schemes which is currently being undertaken
by the UK based firm Hymans Robertson will report to the Council if Ministers in the Autumn
of 2007.
Action: 179 Report annually on a framework of employee relations performance indicators
with the first year of reporting being 2008/09
The first absence report has been produced covering the public service workforce. Work
continues and it is expected that by using the mandatory information gathered by
departments during 2007 other managements reports will follow.
Action: 180 Implement the modernisation programme for the Civil Service in accordance with
agreed project timetable
An agreement was made between the Civil Service Commission and the Government
Officers’ Association on 31 January 2007 for the establishment of a Corporate Leadership
Group as the first element in the Commission’s programme for the modernisation and reform
of the Civil Service. The Commission is currently developing proposals for the second
element – the Corporate Development Group to be tabled through the Joint Negotiating
Committee for the Civil Service during Summer 2007.
134

Quality Service: To utilise information, knowledge and communications technology in the
provision of services
Action: 181 Invest in information and Communications technology (ICT) in line with the
technology architecture and standards of the Jupiter programme ensuring clear
and specific benefit opportunities are identified.
All major projects continue to be focused around Jupiter technology and principles. The Host
Mann project now has two fully configured and operational data centres in place. Connect
Mann project has now completed implementation (the Airport was the last installation).
Action: 182 Develop a broad awareness across Government of the potential for improved
public service delivery through effective use of the Jupiter technology platform,
ensuring that Government’s strategic planning reflects the benefit opportunities
available
The Treasury, through the Information Systems Division, continues to work with individual
Departments on ICT strategy where opportunity arises - e.g. The Department of Tourism
and Leisure.
Accessibility: To ensure the greatest possible equality of access to Government services
Action: 183 Continue to integrate pupils with educational special needs into mainstream
education
All schools are expected to provide appropriately for pupils with Special Educational Needs
and schools can seek guidance from central staff. Support is provided, as necessary, to
facilitate integration.
Stability: To promote consistency and stability in the formulation of policy and administration
Action: 184 Support the review into the scope and structure of the Isle of Man Government,
identifying whether the existing structure needs to be changed to meet current
and future needs which aims to report prior to the 2006 General Election
Completed
Action: 185 Develop a framework for the reporting structures and administrative processes
required to support successful implementation of the Corporate Governance Code
of Conduct, to be implemented across Government with effect from 1st April 2006
The framework has been developed and implemented. 390 senior members of staff from
across Government attended 12 awareness briefings. All staff training film made available
to Departments Boards and Offices via intranet and in hard copy. Corporate Governance
Support Group established, to assist individuals in the co-ordination of Departmental
Statements of Internal Control. All Departments, Boards and Offices submitted to Treasury
Statements of Internal Control by the target date of 30 April 2007.
135

Action: 186 Introduce new Bills in accordance with the planned legislative programme
The Isle of Man Water Authority is reviewing the Water Act 1991 and intends to draft
revisions for 2008/09 legislative programme.
The Department of Home Affair’s legislative programme is currently on target. Royal Assent
is still awaited for the Criminal Justice Police and Courts Bill
The Department of Local Government & the Environment’s amendments to the Public Health
Act are on hold as the transfer of street cleaning responsibility to Local Authorities has not
been resolved by the Department of Transport. Meetings are being held to endeavour to
resolve this.
Drafting instructions for the Education Bill 2008 are with the Attorney General’s Chambers.
The Department of Trade & Industry’s Merchant Shipping Amendment Bill is still awaiting
Royal Assent. There are ongoing discussions between Marine Administration and the UK
Government regarding drafting details of the Bill
The Department of Tourism & Leisure made the decision not to introduce a new Tourism Act
Although not part of the planned legislative programme it was necessary to introduce an
Road races (Amendment) Bill to allow the 2007 Pre TT races at Billown to take place on
Sunday 27 May 2007 facilitating the holding of a 1907 re enactment event on 28 May. The
Bill was successfully put through all readings in March 2007 and received Royal Assent in
May 2007.
The General Registry undertook a public consultation with regards to Civil Partnerships, and
Council of Ministers approval was given for the drafting of a Bill.
The Insurance & Pensions Authority sought to introduce within the programme an Insurance
Bill 2007 to consolidate its existing primary insurance legislation. The Bill has been prepared
and has received approval from the Council of Ministers for introduction into the House of
Keys. The Authority continues to work on the consolidation of its existing primary legislation,
in line with its legislative plan
The Office of Fair Trading’s work on the Consumer Protection Bill is ongoing and it is
planned that the Bill will be brought forward later in 2007/08.
The Communication Commission’s Broadcasting (Amendment) Bill has received its Third
Reading in the House of Keys and is now returned to the Legislative Council. The Wireless
Telegraphy Act 2006 (of Parliament) has been extended with exceptions and modifications
to the Island by Order in Council on 8 February 2007. Tynwald agreed the measure at its
January sitting.
The Chief Secretary’s Office’s programme is proceeding in accordance with the planned
legislative timetable. The Office introduced the following Bills in 2006/07 – The Civil Service
(Amendment) Bill, the Minister, Members and Officers (Personal Liability) Bill, The Presiding
Officers Bill,
The Department of Health & Social Security’s Social Services Bill and Regulation of Care Bill
are being progressed in accordance with the legislative timetable
Royal Assent was announced for the Department of Transport’s Road Traffic Amendment Bill
'A' at the December 2006 Tynwald. Sections of the Act are gradually being brought into
operation by Appointed Day Orders. The first ADO has been made and was laid before April
2007’s Tynwald. Some further consideration of drafting notes is still required for the Road
Traffic Amendment Bill ‘B’. Additional proposals for new clauses are being added to the
drafting notes. Consideration continues to be given to the first draft of the 86 clause
Harbours Bill. Work is still in progress. The drafting of the Registration of Vehicles Bill has
been deferred until 2007. However, some drafting notes have already been prepared and
supplied to the Legislative Draftsman, but more will be required. The Aviation Offences Bill is
not being progressed by the Department of Transport. It is intended that an appropriate
clause will be included in the Department of Home Affairs’ proposed Crime and Disorder Bill
The Isle of Man Post Office intends to seek approval to draft a new Post Office Act during
136

2008.
The Treasury’s general legislative process is following the planned legislative programme.
Work in the final quarter in response to Council of Ministers pressures brought the Treasury
legislative programme into clearer focus. The Income Tax Amendment Bill was introduced
in the Keys in the last quarter and other future Bills have been scheduled and agreed with
Council of Ministers. The Accounts & Audit Regulations Bill was presented to February
Tynwald and the Audit Act 2006 came into force 1 April 2007.
The approach to the introduction of Treasury’s IOM Space Resource Bill, planned for the
2005/06 legislative session has now changed. Instead of drafting new primary legislation to
provide a legal basis for the exploration of minerals in space, the proposal is to introduce an
Order under the UK Outer Space Act of 1986 to create a Space Register. New primary
legislation in the form of a Space and Telecommunications Bill will be needed to give the
Communications Commission the necessary vires. The Council of Ministers will be consulted
on this approach in 2007/08.
Action: 187 Develop a framework wherein submissions of primary and secondary legislation
will be accompanied by an impact assessment covering the projected benefits to
all stakeholders and estimated costs to private industry as well as to Government
itself
The Draft Framework Paper for the introduction of Impact Assessments is completed and
was be considered by the Council of Ministers in September 2007.
Value for Money: To manage public finances to ensure value for money and financial probity
Action: 188 Complete the passage of the Local Government Bill 2006 by 31 July 2006
Actl received Royal Assent in September 2006.
Action: 189 Commence consultation with Local Authorities by 31 December 2006 on key
standards of performance against which each Local Authority will be measured
Key standards are being drafted and will be implemented in 2007/08.
Action: 190 Complete the implementation of new management accounting systems across
Government
Implementation continues to roll out with Department of Transport, Manx National Heritage
and the Department of Local Government and the Environment implemented during period
to 31 March 2007. Some issues continue with reporting and e-Requisitioning software
though significant progress on this has been made - performance of reporting now within
specification; e-Requisitioning pilot expected towards the end of June 2007.
Action: 191 Present proposals for the reform of the Rating system through a review of the
mechanism for calculating rateable values
There is a need to await a policy decision on this matter by the Council of Ministers as
priorities are assessed. The 2007/08 Treasury Department plan contains a target to present
a report to Council of Ministers during the second half of 2007 to obtain such a policy
decision.
137

Equal Opportunities: To ensure the greatest possible equality of opportunity and fair treatment
Action: 192 Promote anti-discrimination legislation and ensure appropriate training
programmes are available
Expected to commence in second half of 2007.
Action: 193 Enact new Employment legislation
The Appointed Day Order for the Employment Act 2006 and most of the necessary
secondary legislation has been laid before/approved by Tynwald, as appropriate. Nine out of
twelve planned guides have been published on the employment rights website.
Action: 194 Implement the Race Relations Act
The Race Relations Bill is in the legislative programme. Codes of Practice are currently being
drafted.
Justice: To protect human rights and fundamental freedoms
Action: 195 Apply the provisions of the European Convention on Human Rights, Article 8
(privacy) and 10 (freedom of speech) through the Commission's Programme Code,
applicable to all Island broadcasters
The European Convention on Human Rights, Articles 8 (privacy) and 10 (freedom of
speech), are incorporated into the Communications Commission's Programme Code,
applicable to all Island broadcasters.
Action: 196 Develop proposals to enable Treasury to progress a bill aimed at modernising
Marriage and Civil Registration in the Isle of Man by March 2007
Public consultation was carried out and Council of Ministers approval was given for the
drafting of a Bill, the timing of which is to coincide with the introduction of Civil Partnerships
legislation.
Action: 197 Support the Overseas Aid Working Group as it considers for the Council of
Ministers how future Overseas Aid contributions may be calculated
The Overseas Aid Working group presented its report to Council of Ministers in April 2006.
The Group is suspended while the Council of Ministers and Treasury consider the report.
138

Justice: To promote respect for authority, the rule of law, property and each other
Action: 198 Develop programmes for the education and rehabilitation of offenders
Work in hand to identify programmes that are to run in new Prison and David Gray House.
Basic Skills Programme already operational in David Gray House Probation Hostel put in
place through joint Prison/Hostel work
Action: 199 Develop punitive sentencing in the community as an alternative to custodial
sentences
Electronic Monitoring is still available. Community Service Order enforcement has recently
been made more rigorous.
Action: 200 Increase access to vocational and academic education to prisoners leading to
recognised qualifications, in addition to providing opportunities to address
offending behaviour
Additional incentives have been introduced to encourage prisoners to undertake courses of
study and there has been an increase in the number of prisoners taking up educational
opportunities. Recent exam successes have been the subject of media coverage.
Justice: To ensure fair and equitable access to the judicial system
Action: 201 Continue to develop, and implement, cross Departmental initiatives for the more
effective collection of Court Financial Penalties and Fixed Penalties by December
2007
During the reporting period the General Registry has continued to be a key player in the
cross departmental working group dealing with the collection of Court Financial and Fixed
Penalties. A project has now been established to implement the first phase of
recommendations as approved by the Council of Ministers
Action: 202 Implement a new system for the collection, distribution and administration of
Court Ordered maintenance by December 2006
The new maintenance system has been developed, tested and accepted and is in the
process of implementation.
Action: 203 Progress the revision of the Rules of the High Court of Justice for publication in
April 2007 and implementation by October 2007
A revised timetable has been implemented, but the three year programme aimed at
undertaking a complete review of the Rules of the High Court of Justice has been
progressed. The new Civil Rules are scheduled for implementation in October 2008.
139

Action: 204 Co-ordinate any actions arising from the recommendations of the Report of the
Legal Services Commission
Council of Ministers report on the recommendations of the Legal Services Commission was
approved at the May 2007 sitting of Tynwald. The actions arising are being undertaken by
the relevant Departments.
Citizenship: To encourage public participation in Government policy-making
Action: 205 Implement new procedures for electoral registration
New regulations under the Registration of Electors Act 2006 currently being drafted.
Action: 206 Develop corporate procedures for a Code of Conduct on Consultation in respect of
proposed legislation and policy by September 2006
Draft Report prepared ready for Council of Ministers consideration in September 2007
Accessibility: To promote a greater public understanding of Government and its work
Action: 207 Extend and develop youth forums to improve young people’s ability to have a
voice in the community and in Island affairs
Four area youth forums meet per term. All-Island forum to meet in October 2007.
Action: 208 Develop legislation to provide for Access to Government Information by December
2006
Public consultation launched in November 2006 and extended to the end of February 2007.
Legislation now scheduled for introduction in the 2007/08 legislative session.
Action: 209 Actively promote the Isle of Man and its Government, nationally and
internationally, through public relations initiatives and the media
The recommendations of the steering group were presented to and endorsed by Tynwald in
May 2006. As a result, The Freedom to Flourish strategy to enhance the Isle of Man’s
national identity was launched on Tynwald Day 2006. The strategy then moved into its
Implementation Phase with the establishment of the Positive National Identity Committee
under the chairmanship of the Chief Minister and the creation of an Implementation Team to
work with government and the private sector.
Development of co-ordinated and consistent IOM Govt communications has continued to
progress with the involvement of the Chief Secretary’s Office in the Freedom to Flourish
campaign, the creation of the cross-Government Public Relations Officers Group for domestic
communication, and the Marketing Initiatives Group for off-Island commercial promotion.
Chief Secretary’s Office continues to work with other areas of Government and external
agencies to get the Isle of Man Government’s message across.
140

GOOD GOVERNMENT KEY PERFORMANCE INDICATORS
Indicator
Target
Effective management of Government’s Capital Programme
Increase the % of the Capital Programme delivered each year that meets the business
objectives of the Island
Government Departments’ capital spending for the period 1 April 2006 to 31 March 2007 was
£64.2m against a full year revised estimate of £97.8m - this represents delivery of
approximately 66%. Spending over the same period in the previous year was £48.6m which
equated to 51% of revised budget.
As can be seen, the percentage of the capital programme delivered has shown signs of
improvement during the year with a continuing review of the capital programme being
undertaken. With respect to this target it must be noted that the Treasury’s primary role is
one of monitoring and reporting on the agreed Capital Programme and it cannot directly
influence delivery.
Indicator
Target
Implementation of the Jupiter programme
To deliver and extend a Common Service platform for the consistent delivery of e-government
through the One Mann project and the provision of on-line payments.
Progressing well and an on-line payments engine remains on schedule for delivery in 2007/08
and will be compliant with external standards.
Indicator
Target
Implementation of the Jupiter programme
Management of the One-Mann project to include the provision of help and support,
management of information and developing charging mechanisms for corporate projects.
This is working well with no major issues. Setting priorities for future OneMann services ahs
been reviewed with the Council of Ministers with the overall aim that the work has real
priority outcomes which justify the resources attached.
Indicator
Target
Implementation of the Jupiter programme
Continue to work closely with Departments on major ICT projects e.g. DHSS and connecting
for Health
Major ICT projects are all under control and now progressing well, e.g. the Community Care
Support Service project authorised and underway
Indicator To complete the implementation of management accounting systems across all
Government Departments (payroll, human resources and general accounting).
Target Complete the implementation of payroll and HR systems by 30 April 2006.
Complete main accounting implementation by March 2007.
A major long term major project to update and standardise management accounting systems
throughout Government (to include payroll, human resources and general accounting) has
been running for a number of years. All monthly paid employees are now on and are paid
through the corporate Human Resources and Payroll system. The new accounting system has
been designed and implemented in various Departments during the year and full roll-out
across Government has now been re-scheduled and is ongoing and on target for completion
March 2008. It is expected that this process will lead to significant benefits in terms of the
provision of accurate and timely management reporting and provide the scope for further
efficiencies across the whole of Government.
141

Indicator
Implementing new procedure for the compilation of the Electoral Register
Target To increase the number of individuals on the 2006/07 Electoral Register by 1%
New regulations under the Registration of Electors Act 2006 currently being drafted.
Indicator
Target 5
Number of Youth Forums
Four area Youth Forums meet each term. The All Island Youth Forum is to meet in October
2007.
142

POSITIVE NATIONAL IDENTITY: “To protect and develop the Island’s national
identity and ensure that its interests are vigorously promoted, recognised and
defended internationally.”
Autonomy: To promote and continue the evolution of our constitutional relationship towards
more complete self-government whilst recognising our links with the Crown
Action: 210 Develop an External Relations Strategy which will include the definition of an
international personality for the Isle of Man
Ongoing deliberations have resulted in a draft document being prepared, which will require
considerable revision and amendment to arrive at a final version of an External Relations
Strategy.
Action: 211 Meet with representatives of the UK Government, EU bodies and agencies for
briefing and liaison purposes, to explain the Island’s views and position on
matters of significance
The Treasury continues to monitor OECD and EU comments/papers etc for change in their
direction. This is working well both within Treasury and the Chief Secretary’s Office.
Action: 212 Monitor developments towards revitalising the EU Constitutional Treaty
Developments continued to be monitored during this period.
Action: 213 Continue to seek further occasions where the Isle of Man can sign International
Agreements on its own behalf
An International Identity Agreement was signed with the United Kingdom in February 2007,
a significant achievement.
Within Treasury, this is specifically covered through Tax Information Exchange Agreements
and Double Taxation Agreement negotiations which are designed to not only deliver benefits
for the Isle of Man but also enhances the Island's reputation.
Following industry representations follow up action has either been taken or is planned with
various countries to progress specific negotiations. Exploratory high level discussions have
been held in relation to a bilateral Double Taxation Agreement with one country and in
particular, positive discussions on benefits packages were held with eight countries during
the final quarter
Action: 214 Increase the representation of the Government on international organisations
Chief Secretary’s Office continues work with assistance from both Treasury and the Attorney
General’s Chambers to progress exploration of membership of the World Trade Organisation.
143

Action: 215 Ensure representation at British-Irish Council Summits, the Council’s Ministerial
meetings, Sectoral Working Groups and Co-ordinating Group
The Isle of Man Government continues to participate in all British-Irish Council Summits,
Council Ministerial meetings, Sectoral Working Groups and Co-ordinating Group meetings at
the appropriate political or officer level
International Reputation: To protect and enhance the Island’s external reputation
Action: 216 Ensure that the recently established top level Treasury team continue to coordinate
action on the challenges arising from international developments
Senior Treasury officials with support from international experts in law and taxation continue
to monitor international developments and its potential impact on, and opportunities for, the
Island.
Action: 217 Conduct all Tax Information Exchange Agreement (TIEA) and Double Taxation
Agreement (DTA) negotiations in a manner that not only delivers benefits for the
Isle of Man but also enhances the Island's reputation
Positive developments achieved in relation to possible benefits packages with eight countries
during the quarter.
International Reputation: To further develop working relations with the United Kingdom and
EU to ensure the Island’s interests are effectively promoted internationally
Action: 218 Establish a group of interested MEPs to promote the Isle of Man within the EU
This action has now been withdrawn pending further consideration.
Action: 219 Increase the number of Honorary Representatives to promote and represent the
Isle of Man abroad
Two new Honorary Representatives appointed during the period, one in China and one in
the Czech Republic.
Action: 220 Meet with representatives of the UK Government, EU bodies and agencies for
briefing and liaison purposes, to explain the Island’s views and position on
matters of significance
Ongoing contacts with UK representatives during the period, notably HM Treasury, DEFRA,
DCA the Home Office and BNSC. Also extensive contact with representatives from the
Conference of Peripheral Maritime Regions, Islands Commission and the European
Commission prior to the Isle of Man hosting the annual conference of the CPMR Islands
Commission and an EC seminar in May.
144

External Relations: To develop constructive relations with the EU and international
organisations to promote the Island’s interests and rights to trade
Action: 221 Continue the review of the Island’s relationship with the World Trade
Organisation, with a view to concluding it by March 2007
Further assessment and research has taken place during this period, however the review
has not yet been completed.
Action: 222 Attend relevant OECD meetings and other similar international forums in our own
right as the Isle of Man, so as to influence outcomes and promote the Island's
reputation
The Isle of Man’s involvement here continues to be positive and pragmatic. Monitoring of
OECD and EU comments/papers etc for change in their direction continues
Culture & Heritage: To protect, present and promote the unique cultural heritage of the Island
Action: 223 By 2007 further develop additional curriculum units and training to support the
teaching of Manx arts and culture to increase pupils’ awareness and
understanding
Groups have met to begin development of these curriculum aspects.
Action: 224 Ensure that the Department of Leisure and Tourism and Manx National Heritage
work collaboratively to enhance access to leisure and recreational activities as
part of the Sports Strategy
The Department will continue to forge internal and external partnerships in order to enhance
access to leisure and recreational activities as part of the (General Leisure) Sports Strategy.
Action: 225 Designate Conservation Areas for St Johns and Sulby by 31 January 2007
Deferred as priority to be afforded to the registration of Buildings of Architectural or Historic
Interest.
Action: 226 Assess potential Conservation Areas in the settlements covered by the Southern
Area Plan by 31 March 2007
On target but, as with Area Plan, progress dependent on Strategic Plan. The assessment will
be carried out at the same time as preparation of the Area Plan.
145

Action: 227 Register a further 60 buildings as being of special historical or architectural
interest by 31 March 2009
Progress still inhibited by a number of appeals against registration. Proposal to engage
consultants to speed up number of registration.
Action: 228 Support the work of the Gaelic Broadcasting Committee
At the end of the 2006/07 financial year, the Gaelic Broadcasting Committee (GBC) had
effectively expended the monies allocated to it; in contrast to some previous years'
underspend. The House of Keys, with the support of the Chairman of the Communications
Commission, has made a change to the Broadcasting (Amendment) Bill which extends to
any future local television service licensed by the Commission the legal provisions relating to
Manx Gaelic broadcasting which presently apply only to local radio broadcasters. These
provisions require local broadcasters to carry, after consultation with the GBC and the
Commission, a proper proportion of programmes in the Manx Gaelic language.
Action: 229 Encourage all Island-based broadcasters to promote the Island
Two permanent full-time BBC journalists now work out of Broadcasting House, Manx Radio's
facility on Douglas Head. The impact of their appointments has been immediate. There is
increased Isle of Man visibility on BBC North West Regional News; the frequent update of
the recently-established BBC Isle of Man website has improved, as has Ceefax coverage.
The BBC has also announced the launch of the BBC National Digital Radio (DAB) multiplex
on the Island. This should be in place in 2007. The three other Island-based broadcasters,
Manx Radio, Energy FM and 3FM, continue to have a distinctive Manx feel to their output,
using the Manx Gaelic language from time to time and carrying in-house developed locallyfocussed
news reports. This is in addition to Manx Radio's specific and extensive public
service remit. Border Television has renewed its commitment to the Island. It is now using
broadband video streaming to feed its studios in Carlisle from its reporter in the Isle of Man.
This has resulted in more frequent reporting of Island affairs with video content in ITV's
'Lookaround' news programmes.
Action: 230 Ensure that a substantial proportion of our Philatelic issue programme reflects a
Manx related theme
2006/07- 65% of the Post Office issue programme had a Manx theme
146

External Marketing: To market the Island’s positive image
Action: 231 Lead the Marketing and Branding the Isle of Man project through the joint
public/private sector steering committee
The recommendations of the steering group were presented to and endorsed by Tynwald in
May 2006. As a result, The Freedom to Flourish strategy to enhance the Isle of Man’s
national identity was launched on Tynwald Day 2006. The strategy then moved into its
Implementation Phase with the establishment of the Positive National Identity Committee
under the chairmanship of the Chief Minister and the creation of an Implementation Team to
work with Government and the private sector.
The Freedom to Flourish programme has been successfully implemented, engendering wide
support across government and the business community, with such initiatives as the Isle of
Man Champions Scheme, Identity Guide “toolkits” and the Kenya Experience programme for
Young People.
Action: 232 Using the London office, encourage private sector companies to increase their
marketing efforts in the City
3 new corporate members were added during the final quarter bringing peak membership to
30. A new 'recruitment drive' was initiated during March 2007.
Action: 233 Through Isle of Man Finance and Weber Shandwick, continue a programme of
meetings with journalists to update perceptions and enhance the Island's
excellent reputation as an international finance centre and increase positive media
coverage
A total of 61 journalist meetings were held in the year including 29 individual meetings, 20
on Isle of Man group visits and 12 at events in the UK.
Over 103 articles were generated / influenced by Weber Shandwick in the year with an ad
rate value of over £600k and editorial value of £1.8m.
Action: 234 Work with Lansons Communications to build the Island's profile as a centre of
excellence for e-business
Work in this area is progressing and remains ongoing to an agreed timetable.
Action: 235 Utilise the TT centenary year 2007 as a celebration of the unique history of the
event and re-launch the event to secure its long term future
Indications are that record numbers will attend this year’s event. New 3 year commercial
sponsorship and licensing contracts have been entered into and it is anticipated that
equivalent advertising value of over £850K in media coverage will be received.
Action: 236 Formulate detailed plans for the 2011 Commonwealth Youth Games to be held on
the Isle of Man
Organising Committee appointed.
147

Action: 237 Develop the Manx National Heritage website www.storyofmann.com to provide
information which will encourage potential visitors to the Island, provide access to
collections information, and present an attractive and inviting image of the
Island’s heritage assets
This target has been surpassed by the provision of three further elements of information
available online.
148

POSITIVE NATIONAL IDENTITY KEY PERFORMANCE INDICATORS
Indicator
Target
Number of occasions on which the Manx Government represents itself
internationally
Develop further independent links
No new links were created during the reporting period
Indicator
Target
Perception rate of heritage as an important element of positive national identity
80% agreement or better (quinquennial survey)
98% of those surveyed agreed that heritage plays an important role in positive national
identity
Indicator
Target
Contribution of MNH to the sense of Manx Cultural Identity
85% or better (quinquennial survey)
94% of those surveyed agreed that the work of MNH contributed to the visitors sense of
Manx Culture & Identity
Indicator
Target
Overall high satisfaction rate for heritage site visits
71 % or better (quinquennial survey)
82% of those surveyed indicated that they were very satisfied with their visits to heritage
sites
Indicator
Target
Use of Manx language
Increase in the number of persons involved with the language
Manx National Heritage is continuing to contribute to the preservation and promotion of the
Manx language as part of a positive national identity. A survey is underway of Manx
language sources in preparation for the creation of a Manx language bibliography. A
recording programme of contemporary Manx speakers is being developed. (from the 2001
Census, 1,689 people either speak, read or write Manx Gaelic.)
Indicator
Target
Awareness and Perception of the Island as a visitor destination
Maintain 2005 awareness perception levels (40% is good for short breaks, 31% for
awareness)
Current research undertaken in 2006/07 shows a good increase in awareness and perception
of the Island. There was an increase from 40% to 48% of those asked who thought the
Island was good for short breaks and an increase from 31% to 35% of general awareness.
These results arise from a Capibus study which is research undertaken by an independent
body across the UK. The results show a marked improvement on the previous year.
149

150

ISLE OF MAN NATIONAL INCOME AT CONSTANT PRICES (£000s) 1994/95 - 2005/06 Appendix 1
1994/95 1995/96 1996/97 1997/98 1998/99 1999/00
Agriculture, Forestry and Fishing 13,166 12,713 14,426 13,564 14,641 19,527
Manufacturing: Food and Drink 16,456 14,112 15,087 17,469 20,324 14,318
Manufacturing: Engineering, Textiles and Other 71,766 72,618 84,165 84,940 81,876 81,112
Construction 48,524 48,595 54,826 56,385 67,929 86,751
Utilities 19,052 20,042 21,105 19,048 24,541 24,247
Transport and Communication 72,877 79,727 80,136 79,921 79,421 83,189
Wholesale Distribution 19,321 18,578 20,223 17,027 21,273 22,234
Retail Distribution 51,910 51,580 55,753 60,493 65,831 75,161
Insurance, Banking, Finance and Business Services 298,798 322,491 352,772 405,201 490,131 541,123
Information and Communication Technology 28,901
Professional, Educational, Medical & Scientific Services 126,589 131,582 142,299 156,831 169,937 202,181
Tourist Accommodation 8,466 8,642 10,543 9,877 10,076 14,020
Catering and Entertainment 13,996 14,912 15,522 17,708 17,962 31,847
Miscellaneous Services 31,075 31,750 35,043 37,696 47,599 50,000
Public Administration 47,350 48,101 49,794 51,660 56,481 60,333
Sub-total 839,347 875,443 951,696 1,027,821 1,168,023 1,334,941
Ownership of Dwellings less Adjustments -93,141 -97,292 -113,503 -117,699 -134,950 -160,409
Gross Domestic Product (GDP) 746,206 778,150 838,193 910,121 1,033,073 1,174,533
Net Income from Abroad 87,826 88,319 87,339 103,337 87,196 71,298
Gross National Product (GNP) 834,032 866,469 925,532 1,013,458 1,120,269 1,245,831
2000/01 2001/02 2002/03 2003/04 2004/05 2005/06
Agriculture, Forestry and Fishing 18,502 20,406 20,061 20,662 19,617 19,177
Manufacturing: Food and Drink 15,571 25,269 25,835 27,759 20,969 23,632
Manufacturing: Engineering, Textiles and Other 74,069 87,947 85,559 96,982 122,393 111,956
Construction 104,766 133,665 151,665 159,394 144,949 134,124
Utilities 20,812 31,338 26,859 36,637 36,135 32,169
Transport and Communication 84,486 106,903 89,874 94,519 99,574 110,389
Wholesale Distribution 22,272 23,243 23,298 24,074 29,394 24,010
Retail Distribution 75,305 88,028 93,549 105,446 105,252 111,543
Insurance, Banking, Finance and Business Services 590,923 571,776 608,318 602,739 618,855 670,688
Information and Communication Technology 40,109 49,307 54,062 60,450 55,561 54,924
Professional, Educational, Medical & Scientific Services 217,548 234,509 255,834 271,199 315,487 347,521
Tourist Accommodation 16,651 11,855 12,322 14,619 21,795 17,295
Catering and Entertainment 32,593 29,310 28,830 34,319 30,783 35,269
Miscellaneous Services 48,704 53,507 60,547 66,115 65,292 71,695
Public Administration 62,633 66,116 71,199 76,750 77,470 84,982
Sub-total 1,424,943 1,533,179 1,607,811 1,691,664 1,763,525 1,849,373
Ownership of Dwellings less Adjustments -187,712 -229,427 -222,850 -224,057 -220,223 -215,236
Gross Domestic Product (GDP) 1,237,235 1,303,750 1,384,961 1,467,607 1,543,302 1,634,137
Net Income from Abroad 50,801 58,587 54,508 58,984 65,276 66,797
Gross National Product (GNP) 1,288,034 1,362,338 1,439,469 1,526,591 1,608,578 1,700,935
Source: Economic Affairs Division, Treasury.

ISLE OF MAN NATIONAL INCOME AT CURRENT PRICES (£000's) 1994/95 - 2005/06 Appendix 1
1994/95 1995/96 1996/97 1997/98 1998/99 1999/00
Agriculture, Forestry and Fishing 9,606 9,548 11,112 10,726 11,853 16,172
Manufacturing: Food and Drink 12,007 10,599 11,621 13,814 16,454 11,858
Manufacturing: Engineering, Textiles and Other 52,362 54,541 64,828 67,167 66,284 67,176
Construction 35,404 36,498 42,230 44,587 54,993 71,846
Utilities 13,901 15,053 16,256 15,062 19,868 20,081
Transport and Communication 53,173 59,880 61,725 63,198 64,297 68,896
Wholesale Distribution 14,097 13,953 15,577 13,464 17,222 18,414
Retail Distribution 37,875 38,740 42,944 47,835 53,294 62,247
Insurance, Banking, Finance and Business Services 218,010 242,212 271,723 320,414 396,792 448,150
Information and Communication Technology 23,935
Professional, Educational, Medical & Scientific Services 92,362 98,827 109,606 124,015 137,575 167,443
Tourist Accommodation 6,177 6,491 8,121 7,810 8,157 11,611
Catering and Entertainment 10,212 11,200 11,956 14,003 14,541 26,375
Miscellaneous Services 22,673 23,846 26,992 29,808 38,535 41,409
Public Administration 34,548 36,127 38,354 40,850 45,725 49,967
Sub-total 612,407 657,515 733,045 812,753 945,589 1,105,578
Ownership of Dwellings less Adjustments -67,958 -73,073 -87,426 -93,071 -109,250 -132,848
Gross Domestic Product (GDP) 544,449 584,442 645,619 719,682 836,338 972,730
Net Income from Abroad 64,080 66,333 67,273 81,714 70,590 59,048
Gross National Product (GNP) 608,529 650,775 712,892 801,396 906,929 1,031,778
2000/01 2001/02 2002/03 2003/04 2004/05 2005/06
Agriculture, Forestry and Fishing 15,824 17,656 17,808 18,891 19,013 19,177
Manufacturing: Food and Drink 13,317 21,863 22,933 25,380 20,323 23,632
Manufacturing: Engineering, Textiles and Other 63,347 76,094 75,950 88,672 118,625 111,956
Construction 89,600 115,650 134,631 145,736 140,487 134,124
Utilities 17,799 27,114 23,842 33,498 35,023 32,169
Transport and Communication 72,256 92,495 79,780 86,420 96,509 110,389
Wholesale Distribution 19,048 20,110 20,681 22,011 28,489 24,010
Retail Distribution 64,404 76,164 83,042 96,410 102,012 111,543
Insurance, Banking, Finance and Business Services 505,382 494,715 539,996 551,090 599,806 670,688
Information and Communication Technology 34,303 42,662 47,990 55,270 53,850 54,924
Professional, Educational, Medical & Scientific Services 186,056 202,903 227,101 247,960 305,775 347,521
Tourist Accommodation 14,241 10,257 10,938 13,366 21,124 17,295
Catering and Entertainment 27,875 25,360 25,592 31,379 29,835 35,269
Miscellaneous Services 41,654 46,296 53,747 60,449 63,282 71,695
Public Administration 53,566 57,205 63,202 70,173 75,085 84,982
Sub-total 1,218,670 1,326,544 1,427,233 1,546,705 1,709,240 1,849,373
Ownership of Dwellings less Adjustments -160,539 -198,506 -197,821 -204,857 -213,444 -215,236
Gross Domestic Product (GDP) 1,058,134 1,128,037 1,229,412 1,341,847 1,495,796 1,634,137
Net Income from Abroad 43,447 50,691 48,386 53,930 63,267 66,797
Gross National Product (GNP) 1,101,580 1,178,728 1,277,798 1,395,777 1,559,063 1,700,935
Source: Economic Affairs Division, Treasury.

Appendix 2
INCOME PER HEAD IN THE ISLE OF MAN AND THE UNITED KINGDOM 1994/95 - 2005/06
United Kingdom Isle of Man Isle of Man GDP
Year GVA per capita (£) GDP per capita (£) per head as a % of
UK GVA per head
1994/95 10,579 7,637 72
1995/96 11,113 8,150 73
1996/97 11,787 8,931 76
1997/98 12,438 9,869 86
1998/99 13,144 11,353 86
1999/00 13,734 13,022 95
2000/01 14,378 13,922 97
2001/02 15,040 14,714 98
2002/03 15,801 15,908 101
2003/04 16,682 17,309 104
2004/05 17,581 19,228 109
2005/06 18,211 20,633 113
Note: (i) UK figures are for calendar years so, for example, the UK figure for 2005 is compared with the IOM for financial year 2005/06.
(ii) UK figures are Gross Value Added (GVA) at basic prices divided by UK population.
These series have ONS identifiers ABML and DYAY and were obtained from the 2007 Blue Book.
(iii) Since the production of the IOM 2004/05 National Income Accounts, the UK has revised its GVA upwards.
Sources:
Economic Affairs Division, Treasury.
UK Office for National Statistics.

Appendix 3
INCOME GENERATED IN BASIC SECTORS FROM MANX SOURCES AT CONSTANT PRICES (£000s) 1994/95 - 2005/06
1994/95 1995/96 1996/97 1997/98 1998/99 1999/00
% % % % % %
Manufacturing 88,222 11 86,730 10 99,252 10 102,410 10 102,201 9 95,429 7
Finance 298,798 36 322,491 37 352,772 37 405,201 39 490,131 42 541,123 41
Construction 48,524 6 48,595 6 54,826 6 56,385 5 67,929 6 86,751 6
Agriculture and Fisheries 13,166 2 12,713 1 14,426 2 13,564 1 14,641 1 19,527 1
Public Administration 47,350 6 48,101 5 49,794 5 51,660 5 56,481 5 60,333 5
Professional and Scientific Services 126,589 15 131,582 15 142,299 15 156,831 15 169,937 15 202,180 15
Information and Communication Technology 23,121 2
Tourist Industry (i) 49,608 6 50,444 6 52,733 6 53,285 5 57,136 5 74,184 6
Other Services (ii) 167,090 20 174,786 20 185,593 20 188,485 18 209,567 18 232,294 17
Total 839,347 100 875,443 100 951,696 100 1,027,821 100 1,168,023 100 1,334,942 100
2000/01 2001/02 2002/03 2003/04 2004/05 2005/06
% % % % % %
Manufacturing 89,641 6 113,216 7 111,394 7 124,741 7 143,362 8 135,587 7
Finance 590,923 41 571,776 37 608,318 38 602,739 36 618,855 35 670,688 36
Construction 104,766 7 133,665 9 151,665 9 159,394 9 144,949 8 134,124 7
Agriculture and Fisheries 18,502 1 20,406 1 20,061 1 20,662 1 19,617 1 19,177 1
Public Administration 62,633 4 66,116 4 71,199 4 76,750 5 77,470 4 84,982 5
Professional and Scientific Services 217,548 15 234,509 15 255,834 16 271,199 16 315,487 18 347,521 19
Information and Communication Technology 32,088 3 39,446 3 43,249 3 48,360 3 44,448 3 43,939 2
Tourist Industry (i) 79,211 6 83,737 5 83,552 5 93,562 6 100,586 6 98,648 5
Other Services (ii) 229,635 16 270,308 18 262,538 16 294,257 17 298,750 17 314,707 17
Total 1,424,947 100 1,533,179 100 1,607,811 100 1,691,664 100 1,763,525 100 1,849,373 100
Notes:
(i) Tourist accommodation, with proportions of public utilities, distributive services, catering, ICT and miscellaneous services.
(ii) Utilities, distributive services, catering and miscellaneous services less proportions included under 'Tourist Industry'.
(iii) Percentages have been rounded and so may not always sum to 100.
Source: Economic Affairs Division, Treasury.

Issued by:
The Chief Secretary’s Office
Government Offices
Bucks Road
Douglas
Isle of Man IM1 3PN
Telephone: 00 44 1624 685711
E-mail: enquiries@cso.gov.im
Website address: www.gov.im/cso