Introduction to HCAHPS Survey Training

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Introduction to HCAHPS Survey Training How the Survey is Administered Participating hospitals, third quarter 2012 (4,047): • Mail: 2,431 hospitals; 60% • Telephone: 1,599 hospitals; 40% • Mixed mode: 4 hospitals; 0.1% • IVR: 13 hospitals; 0.3% March 2013 14
Introduction to HCAHPS Survey Training Who Administers the Survey Third quarter 2012: • 51 Approved survey vendors – 97% of surveys • 71 Self-administering hospitals – 2% of surveys • 2 Multi-site hospitals – 1% of surveys March 2013 15
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Introduction to HCAHPS Survey Training

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