Introduction to HCAHPS Survey Training

Introduction to HCAHPS Survey Training
Step 4: Data Collection
• Hospitals/Survey vendors will:
– Adhere to the HCAHPS QAG V8.0
– Submit an Exceptions Request Form for consideration of
approval for requesting variations to HCAHPS protocols
– Review the compliance and the accuracy of their data
collection processes
– Alert HCAHPS Project Team to any discrepancies
occurring during survey administration and submit a
Discrepancy Report online via the HCAHPS Web site
– Submit data by HCAHPS data submission deadline
March 2013
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