Welcome! Family Atrium Guide - Hospital for Special Surgery

hss.edu

Welcome! Family Atrium Guide - Hospital for Special Surgery

Welcome! Family Atrium Guide Information for the Day of Surgery or Procedure


Surgical Centers & Atrium Information Welcome to HSS! 1 Ambulatory Surgery Center Location Main Hospital / 9th floor Patient Liaison 212.774.2179 Services Hand and Foot Center M-F 6:30am – 7:30pm Recovery Room 212.606.1154 Location M-F 7:00am – 12am Main Hospital / 1st floor Patient Liaison Services & Patient Access 646.797.8545 Services M-F 5:30am – 6pm Recovery Room 646.797.8878 Same Day Surgery Center Location M-F 5:30am – 8pm Main Hospital / 4th floor Patient Liaison 212.774.2201 Services M-F 5:30am – 9pm Special Procedures Unit Location 429 East 75th Street Patient Liaison Services & Patient Access 646.714.6768 Services M-F 7:00am – 7:30pm Our Family Atriums are located on each of our surgical and procedure floors. Each area is staffed by Patient Liaisons and volunteers who will keep you informed and are available throughout the day to answer your questions. We aim to make your visit as comfortable as possible. When you arrive, please check in at our reception desk. If you are accompanying a patient and would like to leave the area, please leave a contact phone number with one of our Patient Liaison staff. For your comfort and convenience our Atriums offer: n Complimentary coffee, tea and snacks n Computers with free internet access n Free Wi-Fi n Newspapers and magazines n Vending machines n Pyramid Café (4th floor and lobby) For information on where to eat, please ask for a copy of our Neighborhood Directory. At HSS, cafés are located in the lobby and the 4th floor of the Main Hospital and in the Belaire Building. 24 Hour Patient Information: 212.606.1377 We speak your language. Please see a staff member for interpretation or communications assistance.


2 Patient Liaison Services Hand and Foot Center Patient and Family Atrium Surgical and Procedure Centers Floor Maps 3 Ambulatory Surgery Center 9th Floor, Main Hospital Building Same Day Surgery Center 4th Floor, Main Hospital Building Reception Pyramid Café Pastoral Care Room 9W-105 Patient Advocate Room 9W-103 Food Pantry Patient and Family Atrium Access Private Duty Nursing Office Admitting Room 4E 001 Patient Liaison Services Patient and Family Atrium Hand and Foot Center 1st Floor, Lobby Main Hospital Building Special Procedures Unit 429 East 75th Street, 2nd Floor Cashier Admitting Patient Accounts Procedure RoomsReception Main Entrance Pastoral Care Room 9W-105 Food Pantry Patient and Family Atrium Transportation Office Patient Liaison Services Pyramid Café Hand and Foot Center Patient and Family Atrium Patient Advocate Room 9W-103 Reception Patient and Family Atrium Entrance Reception/Admitting Restroom Computer/Internet Kiosk Accessible Entrance Office Elevator 24 Hour ATM Information Desk Patient and Family Atrium Stairs Vending Machine


4 Planning for the Day Visiting in Recovery Areas (Hours) and Call-in Information 5 Plan Ahead for the Day If you have children, family members, or pets at home who require your care, consider a back-up plan in case recovery is longer than expected – each patient recovers at a different pace. For their safety, children age 13 and younger cannot visit in pre-operative rooms, recovery areas, or patient rooms. Visiting patients at HSS n For the safety and comfort of patients and families, we respectfully request that only two visitors accompany the patient on the day of surgery. n For more information on visiting policies during recovery, please ask the patient liaison staff in the Patient and Family Atrium. They will accompany visitors into the recovery areas or PACUs. n Inpatient Room visiting hours: 11am – 9pm. 4th Floor Recovery Room (PACU) Visiting Times and Guidelines A staff member or volunteer will escort you to recovery. Recovery Room (PACU) visiting times are: 9:00am – 9:20am (for overnight patients only) 11:30am – 11:50am 2:00pm – 2:20pm 4:00pm – 4:20pm 6:00pm – 6:20pm 8:00pm – 8:20pm n One visitor may visit the bedside at a time. n An additional visitor may share the 20 minutes. n Please turn off cell phones. n No food, drink, flowers, or balloons are permitted. n All visitors must be 14 years or older. n One parent or guardian may remain with pediatric patients. n For your safety, please do not sit on patient beds. Pick-up/Calling in for Information S HSS's Preparing for Surgery For more information for patients preparing for surgery at HSS, please ask for a copy of Your Pathway to Recovery: Information Guide for Ambulatory and Inpatient Surgery. You can also find more information at www.hss.edu, as well as on HSS’s Facebook and Twitter pages. Please call Patient Liaison Services for updates on the day of surgery or procedure. n Ambulatory Surgery: 212.774.2179 n Hand and Foot Center: 646.797.8545 n Same Day Surgery: 212.774.2201 n Special Procedures Unit: 646.714.6768 24 Hour Patient Information: 212.606.1377


6 Map and Locations (For complete area listings, please refer to the Neighborhood Directory.) 7 Hospital Campus Overview UPTOWN > E 72 ST Legend Main Hospital Belaire Building < SECOND AVENUE East River Professional Building Ambulatory Care Center < E 71 ST Dana Center (River Terrace) FIRST AVENUE > Ambulatory Care Center 535 East 70th Street 525 East 71st Street 523 East 72nd Street 475 East 72nd Street 510 East 73rd Street TO E 75 ST Special Procedures Unit 429 475 < YORK AVENUE > 510 < E 73 ST 1 Dana Center River Terrace 519 Parker House 517 East River Professional Building 523 524 Belaire 525 < E 71 ST 541 East River Place Caspary Research Building BRIDGE FDR DRIVE EAST RIVER Special Procedures Unit River Terrace Caspary Research Building New York-Presbyterian Hospital Not shown on map: Integrative Care Center (ICC) > E 70 ST 429 East 75th Street 519 East 72nd Street 541 East 71st Street 525 East 68th Street 635 Madison Avenue (@ 59th Street) < DOWNTOWN Helmsley Medical Tower 535 > E 70 ST NewYork-Presbyterian Hospital Hospital for Special Surgery Main Hospital


8 Additional Information This brochure and additional information can be found online at: www.hss.edu/patient-information.asp Follow us on Twitter Find us on Facebook @HSpecialSurgery www.facebook.com/hspecialsurgery Planning for the Day We welcome your comments. Please complete a survey in the Family Atrium or email us at: serviceexcellence@hss.edu


Specialists in Mobility Hospital for Special Surgery is an affiliate of NewYork-Presbyterian Healthcare System and Weill Cornell Medical College. 535 East 70th Street New York, NY 10021 tel 212.606.1000 www.hss.edu April 2012/3000

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