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VDS - Autohaus

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J.D. Power and Associates<br />

2012 U.S. Vehicle Dependability Study SM<br />

(<strong>VDS</strong>)<br />

Lexus<br />

Porsche<br />

Cadillac<br />

Toyota<br />

Scion<br />

Mercedes-Benz<br />

Lincoln<br />

Ford<br />

Buick<br />

Hyundai<br />

Acura<br />

Honda<br />

Industry Average<br />

Chevrolet<br />

Volvo<br />

Audi<br />

smart<br />

Subaru<br />

Nissan<br />

Mitsubishi<br />

BMW<br />

GMC<br />

MINI<br />

Mazda<br />

Suzuki<br />

Kia<br />

Volkswagen<br />

Infiniti<br />

Jaguar<br />

Ram<br />

Jeep<br />

Dodge<br />

Chrysler<br />

2012 Nameplate Ranking<br />

Problems per 100 Vehicles<br />

0 100 200 300 400<br />

86<br />

98<br />

104<br />

104<br />

Land Rover and SAAB are included in the study but not ranked due to small or insufficient sample size.<br />

111<br />

112<br />

116<br />

124<br />

125<br />

125<br />

129<br />

131<br />

132<br />

135<br />

143<br />

148<br />

148<br />

149<br />

152<br />

153<br />

154<br />

Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power<br />

and Associates as the publisher and the J.D. Power (Page and 2 of Associates 3) 2012 U.S. Vehicle Dependability StudySM as<br />

the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising<br />

or other promotional use can be made of the information in this release or J.D. Power and Associates study results<br />

without the express prior written consent of J.D. Power and Associates.<br />

158<br />

161<br />

163<br />

167<br />

169<br />

169<br />

172<br />

172<br />

174<br />

179<br />

183<br />

192<br />

Source: J.D. Power and Associates 2012 U.S. Vehicle Dependability Study SM


J.D. Power and Associates<br />

2012 U.S. Vehicle Dependability Study SM<br />

(<strong>VDS</strong>)<br />

Sub-Compact Car<br />

Highest Ranked: Toyota Yaris<br />

Scion xD<br />

Honda Fit<br />

Compact Car<br />

Highest Ranked: Toyota Prius<br />

Toyota Corolla<br />

Hyundai Elantra<br />

Compact Sporty Car*<br />

Highest Ranked: Scion tC<br />

Midsize Car<br />

Highest Ranked: Ford Fusion<br />

Mitsubishi Galant<br />

Toyota Camry<br />

Top Three Models per Segment<br />

Car Segments<br />

Large Car<br />

Highest Ranked: Buick Lucerne<br />

Toyota Avalon<br />

Ford Taurus<br />

Entry Premium Car<br />

Highest Ranked:<br />

Lexus ES 350 (tie)<br />

Lincoln MKZ (tie)<br />

Acura TL<br />

Midsize Premium Car<br />

Highest Ranked: Hyundai Genesis<br />

Mercedes-Benz E-Class<br />

Volvo S80<br />

For more detailed findings on vehicle quality and dependability performance,<br />

visit www.jdpower.com<br />

*No other model in this segment performs above the segment average.<br />

NOTE: For a segment award to be issued, there must be at least three models with sufficient sample that comprise 80 percent<br />

of market sales within an award segment. In the compact premium sporty car segment, midsize sporty car segment, premium<br />

sporty car segment and large premium car segment, these criteria were not met, so no awards have been presented in these<br />

segments.<br />

Source: J.D. Power and Associates 2012 U.S. Vehicle Dependability Study SM<br />

Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power<br />

(Page 2 of 3)<br />

and Associates as the publisher and the J.D. Power and Associates 2012 U.S. Vehicle Dependability StudySM as<br />

the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising<br />

or other promotional use can be made of the information in this release or J.D. Power and Associates study results<br />

without the express prior written consent of J.D. Power and Associates.


J.D. Power and Associates<br />

2012 U.S. Vehicle Dependability Study SM<br />

(<strong>VDS</strong>)<br />

Top Three Models per Segment<br />

Truck/Multi-Purpose Vehicle/Crossover/SUV Segments<br />

Compact Multi-Purpose Vehicle*<br />

Highest Ranked: Scion xB<br />

Compact Crossover/SUV<br />

Highest Ranked:<br />

Chevrolet Equinox<br />

Honda CR-V<br />

Toyota RAV4<br />

Midsize Crossover/SUV<br />

Highest Ranked:<br />

Ford Explorer (tie)<br />

Nissan Murano (tie)<br />

Toyota Highlander<br />

Midsize Premium Crossover/SUV*<br />

Highest Ranked: Lexus RX 350<br />

Lincoln MKX<br />

Midsize Pickup<br />

Highest Ranked: Nissan Frontier<br />

Ford Ranger<br />

Honda Ridgeline<br />

Minivan*<br />

Highest Ranked: Toyota Sienna<br />

Honda Odyssey<br />

Large Pickup<br />

Highest Ranked: Toyota Tundra<br />

GMC Sierra HD<br />

Chevrolet Silverado LD<br />

For more detailed findings on vehicle quality and dependability performance,<br />

visit www.jdpower.com<br />

*No other model in this segment performs above the segment average.<br />

NOTE: For a segment award to be issued, there must be at least three models with sufficient sample that comprise 80 percent<br />

of market sales within an award segment. In the entry premium crossover/SUV segment, large crossover/SUV segment and<br />

large premium crossover/SUV segments, these criteria were not met, so no awards have been presented in these segments.<br />

Source: J.D. Power and Associates 2012 U.S. Vehicle Dependability Study SM<br />

Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power<br />

and Associates as the publisher and the J.D. Power (Page and 2 of Associates 3) 2012 U.S. Vehicle Dependability StudySM as<br />

the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising<br />

or other promotional use can be made of the information in this release or J.D. Power and Associates study results<br />

without the express prior written consent of J.D. Power and Associates.

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