Resident Engagement Team - Hyde Housing Association

“Who better than our
residents to tell us where
we need to improve”
Meet the
Resident
Engagement
Team

Getting to know the team...
Julia’s thoughts: “They are all secondment
appointments who are currently working within
Hyde, and share my passion for making a difference
to residents’ lives and providing them with more
influence. I am delighted and excited at the prospect
of working with them to develop the Resident
Engagement Strategy."
“
As you would expect they are all different
personalities and have different skills and experience,
but they all have one thing in common – they are
absolutely committed to changing resident
engagement at Hyde for the better.
”
Introducing the Hyde Group
Resident
Engagement Team
Nico Lawler
PA (Temp)
The new team, based out of Park Street, are:
Julia Johnson
Head of Resident
Engagement
Gill Butler
Head of Resident
Resident Engagement
Commissioning Manager
Susie Birch
Resident Engagement
Project Manager
Julia Johnson was introduced as the Head of Resident Engagement in
the inaugural issue of Hydelife earlier in the year; she has now recruited
an interim commissioning team from within Hyde to help develop a new
Resident Engagement Strategy for The Hyde Group.
Laurie McGarva
Resident Engagement
Project Manager
Becky Waters
Resident Engagement
Project Manager
Sarah Hyde
Resident Engagement
Project Manager

Meet the team >
Laurie McGarva
Resident Engagement
Project Manager
“Working as part of
the Corporate Resident
Engagement Team will
be a new challenge.
I want residents to play an active role in
shaping service delivery so they have a
first class service experience at Hyde, and
the skills to monitor Hyde’s performance”.
Laurie joined Hyde last November as the
Resident Involvement Officer in Islington
and is much loved for her enthusiastic
approach for involving residents in
local activities.
Email: laurie.mcgarva@hyde-housing.co.uk
Becky Waters
Resident Engagement
Project Manager
“I truly believe in
‘residents first’ and I
am very excited about
having the opportunity
to influence the way this can become
embedded in the culture of Hyde”.
Becky has worked at Hyde for nine years.
She has worked in housing management
roles and as Resident Involvement
Co-ordinator in Hampshire and
West Surrey.
Email: rebecca.waters@hydemartlet.co.uk
Susie Birch
Resident Engagement
Project Manager
Gill Butler
Resident Engagement
Commissioning Manager
Sarah Hyde
Resident Engagement
Project Manager
Julia Johnson
Head of Resident
Engagement
“I see this new role
as an opportunity to
transform resident
involvement at Hyde
and ensure residents have real influence
over the services they receive now and in
the future”.
Susie has been at Hyde for just over a
year and has worked on the internal
inspection programme to recruit a team
of residents and staff to test services
standards against the Hyde Service
Promise. Susie will work directly to Julia.
“I am greatly looking
forward to developing
an effective resident
engagement team that works
well with the local resident involvement
staff as we deliver an excellent customer
service to our residents”. Gill will work
directly to Julia.
Gill joined Hyde eight years ago in a
housing management role and for the last
three years has led a team of nine resident
involvement staff working across South
East London and Kent.
Email: gillian.butler@hyde-housing.co.uk
“I am keen to use
my wide-ranging
knowledge of the
organisation and
experience in communications
to ensure residents really are at the heart
of everything we do”.
Sarah has been an important member
of Hyde’s External Communications
team for just over a year. She has been
involved in numerous projects whilst at
Hyde including the transformation of
the residents’ website.
Email: sarah.hyde@hyde-housing.co.uk
“The team are all very
positive and enthusiastic
about the challenges ahead.
As you would expect they are all different
personalities and have different skills and
experience, but they all have one thing in
common – they are absolutely committed
to changing resident engagement at
Hyde for the better, and to make it an
accessible and rewarding process for staff
and residents."”.
Email: julia.johnson@hyde-housing.co.uk
Email: susie.birch@hyde-housing.co.uk

Resident Engagement
What it means to us
Our vision is to put residents at the heart of everything we do;
we want to ensure that their expectations are met and that
the residents’ experience of Hyde is continuously improved.
Hyde will be a byword for excellence in resident involvement
– where residents feel their views are encouraged, welcomed
and acted upon. Our key objectives to achieve this are:
1
Supporting our
residents to tell us
the priorities for their
local neighbourhood,
which will be used to
form their Local Offer
2
Firming up how
we measure
and monitor resident
involvement activities,
feeding back to residents
and using what they tell
us to improve services
3 Ensuring
our resident
governance structures
are fully inclusive and
represent residents
throughout Hyde
4 Formalising
and developing
training for residents
5
Using best practice
and benchmarking *
to improve the way we
deliver resident engagement
activities and comparing
Hyde against excellent
organisations in London,
the UK and Europe
*Benchmarking is a standard against which
something can be measured or assessed.
6 Improving
the way we
communicate with
our residents,
offering a wide
range of methods
7
Making sure
residents have
a firm voice that’s
listened to and acted
on and that they are
kept informed
For more information contact:
Resident Engagement Team, 30 Park Street, London SE1 9EQ
Tel: 020 3207 2600 Email: residentengagement@hyde-housing.co.uk

The Hyde Group
30 Park Street
London
SE1 9EQ
Tel: 020 3207 2600
Fax: 020 3207 2780
www.hyde-housing.co.uk