Hyder Consulting plc Corporate Responsibility Report 2010

HYDER CONSULTING PLC
CR Report 2010
Hyder Consulting CR Report 2010 1

Front cover: Pak Shek Kok, Hong Kong.
Contents
Introduction from Ivor Catto 1
Our approach to CR 1
Our corporate responsibility policy 3
Our performance against our 2009 targets 4
Fundraising and charity work targets exceeded 5
Our performance against our CR policy 5
Guiding our clients on sustainability and
preserving the environment 7
Our commitment to our employees 9
Our suppliers: enhancing green procurement 11
in the UK
Our investors
11
Helping communities around us 12
Improving our environmental performance 13
Sharing our expertise 15
Next years objectives 16
Outlook - developing the future, responsibly 16
Hyder Consulting PLC Annual Report 2010

Directors’ report corporate responsibility
Introduction
from Ivor Catto
We set the following tangible and challenging CR objectives for
the financial year 2009-10;
• To actively participate in a minimum of five selected
charities, contributing total funding of £25,000 as a
minimum and expertise to assist their work.
• To provide 4,000 hours of employee time to local charity
work.
• To establish and implement an effective and consistent
monitoring and targeting process for capturing data from
each region on our waste, energy and water consumption.
• To establish a system for capturing employee air travel data
so that we can set reduction targets in 2010.
• To include an assessment of how we compare to similar
companies based on a review of their CR reports and/or
informal benchmarking in our 2010 CR Report.
Corporate responsibility
(CR) is a guiding principle
underpinning our values and
is integral to our company
strategy. For Hyder, this means
striving to ensure that our
activities have positive effects
on our clients, suppliers,
employees, shareholders and
the wider community as well as
the environment.
I am pleased with our success in achieving these targets,
particularly in exceeding our goal of giving 4,000 hours of
working time to charitable organisations. I am proud that in a
year of global economic uncertainty we have been able to make
a real difference to society through our people’s commitment,
skills and expertise.
However, as we strongly believe in continuous improvement,
our focus in 2011 will be to further enhance our performance by
implementing a more consistent approach for capturing CR data,
reducing our carbon footprint by 5%, as well as maintaining our
support to five charities.
Through these measures, we will build on our history of using
our technical expertise to enrich communities around the world
and create positive legacies for future generations.
Our approach to CR
CR is fundamental to our business. By taking responsibility
for the effect our work has on our clients, people, suppliers
and partners, investors and communities as well as the
environment, we seek to improve the quality of life for society
at large.
Hyder Consulting CR Report 2010 1

2 Hyder Consulting CR Report 2010 Pak Shek Kok, Hong Kong.

Our Corporate Responsibility Policy
Our policy on corporate responsibility is set out below.
Hyder Consulting’s vision is to be the trusted
partner of valued clients creating exceptional
solutions. We are committed to operating our
business in an ethical and responsible manner
and apply the principles of sustainability to
all our business operations.
Our clients
From our advisory and design work through to the management
of major projects, we create innovative solutions that achieve
environmental, social and economic benefits for society.
Our people
We aim to be an employer of choice by embracing diversity and
fostering an open and inclusive learning culture. We encourage
our people to take an active responsibility for their own
development and provide a range of tools including eLearning
and coaching/mentoring programmes to support this. The group
Health and Safety Policy outlines our commitment to health
and safety and demonstrates that our people’s wellbeing is of
paramount importance.
Our suppliers and partners
We partner with our suppliers, promoting fairness and ethical
behaviour, and, where appropriate, support them in developing
their own corporate responsibility.
Our investors
Hyder offers an opportunity for responsible investment, founded
on our ethical approach to doing business for over 150 years.
Local communities
We support our people’s enthusiasm for helping both local and
more disadvantaged developing world communities. We strongly
encourage our people to contribute their expertise towards
charitable work, educational and community programmes.
Professional communities
We are keen to promote employee involvement and participation
in professional institutions and bodies. We play an active
role in developing best practice and facilitating professional
collaboration in all our technical fields.
The environment
We work to minimise the environmental effects of our own
operations and those of the projects in which we are involved.
We continuously drive for more efficient use of resources such as
energy, to help reduce greenhouse gas emissions and mitigate
climate change.
The board of Hyder Consulting PLC is responsible for endorsing this
policy. Our executive board oversees its effective implementation
and communication ensuring actions are taken forward, adequate
resources are available for implementation and that progress is
reviewed.
We are committed to reporting annually on our progress against
the parameters of our CR policy and goals set in the previous
financial year in a format which is easily accessible to all our
stakeholders. We also seek to benchmark our performance against
our peers and against recognised best practice.
Hyder Consulting CR Report 2010 3

Our performance against our
2009 targets
Partnering with our charities
Over the past year we have partnered with selected charities
to understand their objectives and how we could best support
them through our people’s skill and expertise. This approach has
enabled us to provide not only donations in excess of £25,000
but also the following practical support:
• Engineers Against Poverty: our engineers provided
technical input on guidance notes that will be issued to
organisations planning and building roads in developing
countries.
• WaterAid: offices in Australia and the UK held fundraising
activities in 2009 and events in support of World Water
Day in March 2010. Hyder’s UK offices have collected
mobile phones to donate to WaterAid’s phone recycling
scheme and our Bristol office participated in the charity’s
“Coasting Along” sponsored cycle ride.
• Engineers for Overseas Development (EFOD): Hyder has
supported EFOD’s work at the Casso Orphanage in Soroti
and the Koutulai Mill, both in Uganda. These projects have
created safe accommodation for orphans and a facility for
a local community of widows to grind their crops at no cost
and generate income by grinding neighbours’ crops at a
commercial rate.
• Ingenieure ohne Grenzen (Engineers Without Borders,
Germany): representatives from Hyder Germany are
developing a close relationship with the charity to identify
where we can provide technical engineering assistance on
current and future projects in Africa, Nepal, Central and
South America.
• Red Cross/Red Crescent: we established a memorandum
of understanding with Red Cross in Manila, and have
supported the charity through the “Give a Blood, Give a
Life” campaign in which 31 members of our Manila office
gave blood. In the Middle East, our people raised funds
for the Red Cross Society of Sri Lanka to finance 139 water
purifying filters for the internal displaced people (IDPs)
from the recent war.
• Dubai Cares: our Middle East business supported the
charity’s “Thirst for Education” campaign raising over
£1,630 which will help provide clean drinking water to 326
children.
Collaboration between a planner and
engineer benefits Ugandan orphans
As part of an EFOD programme, Raoul Tufnell
(planner) and Krzysztof Jaklinski (engineer)
spent two weeks in Uganda in January 2010
overseeing the construction of facilities for
the Casso Orphanage.
The project programme was tight and in
order to meet the deadlines, Raoul and
Krzysztof combined their understanding of
technical design solutions with a pragmatic
approach to project delivery. Raoul
comments: “In such a short working period it
was critical to engage our 28-strong workforce
as quickly as possible. There had to be a twoway
communication culture and, for resourcing
the required building supplies, there was a
need to establish strong and honest working
relationships with Soroti’s building merchants.”
They found the assignment to be personally very rewarding: Hyder has supported a grass-roots project that will deliver a
much needed facility for victims of a civil conflict in the developing world, whilst encouraging staff development in the
practical implementation of design drawings and project management.
4 Hyder Consulting CR Report 2010

Fundraising and charity work
targets exceeded
As well as setting a target of 4,000 hours of employee time
to be donated to charitable work, we also pledged that as an
organisation we would raise £30,000 for charity through our
people’s efforts. Our people have exceeded these targets by
raising £41,251 for charity (in addition to the £25,000 which
Hyder donated to the five charities we support as a group). We
also donated 4,586 hours of voluntary work.
Our people played a very proactive role organising a wide
range of activities including collections for victims of the
Haiti earthquake; sponsored knits, runs and walks; helping
school children improve their literacy skills; selling Fairtrade
confectionery and donating food to disadvantaged people in
Manila. Our initiatives have helped over 30 charities across our
five regions.
Systems for capturing data implemented
An easy to use tool was created on our intranet to enable
our different regions to input data related to energy and
water usage, waste recycling and air travel. This has been an
effective starting point to capture baseline data. A table and
graphs showing the data collected are on page 44.
Engaging our people key
To generate these positive results, our people’s involvement
has been critical. To achieve this we have carried out a
five-pronged approach to engage our people in CR and embed it
throughout the organisation:
1.
We sought nominations from each regional managing
director for local CR representatives: their appointment
has created local leadership and accountability for CR.
We support the CR representatives through regular
teleconferences and collaboration. This mechanism has
allowed us to share best practice, discuss any concerns and
ensure a common understanding of our goals.
2. We created a comprehensive CR intranet site: outlines
our CR targets and encourages all employees to participate.
The site contains links to the websites of the charities we
support, a copy of our CR Report and news articles about
employees’ CR activities. We also built two ‘totalisers’
on the site to track our progress throughout the year in
meeting our fundraising and charity work targets.
In addition, the site has two trackers: the first is a “Time
and Donation” tracker to input time given to charity work
or charitable donations. The second “Resources” tracker is
for our regions to input data relating to waste, recycling
energy usage, water consumption and air travel.
3.
In the first two days of our CR intranet site going live it
attracted 1,000 visitors, demonstrating the keen interest
our people have in this area.
We see CR as an opportunity to support our people’s
personal and professional development: by meeting
with our charities to understand their objectives we have
enabled our people to spend time on active projects which
has not only benefited communities but also enhanced our
people’s interpersonal skills and professional development.
4. We made it easy for our people to get involved: as a
professional services organisation, Hyder’s employees
complete timesheets to account for their work. We made it
easy for employees to allocate work time to voluntary work
by providing them with a special code for their timesheets
to cover this kind of activity. In addition, the online
trackers we developed have made it straightforward for our
people to input data into the trackers, providing us with a
clear record of progress.
5. Reporting back to our people: we have provided regular
updates on the intranet to keep employees informed about
our CR work, our progress in meeting our targets and to
acknowledge and thank them for their support. This helps
maintain interest, ownership and enthusiasm for our
efforts.
Our performance against our CR
policy
Partnership with our clients
Creating long-term environmental, social and economic benefits
for our clients and their stakeholders is a key objective of our
work, and our aim is to effectively incorporate sustainable
practices into all we do.
We recognise that development can sometimes have the
potential to have a negative effect on communities or the
environment but by guiding our clients through potential
issues, we identify challenges at an early stage. We partner with
our clients to pinpoint opportunities to mitigate any adverse
outcomes.
Hyder Consulting CR Report 2010 5

6 Hyder Consulting CR Report 2010 Hyder Consulting PLC Annual Report 2009 6

Guiding our clients on
sustainability and preserving
the environment
AXA - UK review creates opportunities for international
efficiency
Hyder Consulting UK was commissioned to review AXA’s
options for generating energy at their current UK sites. We
carried out a SWOT analysis at each site linked to a risk
analysis which enabled us to identify and rank potential
opportunities. These are now being integrated into future
building development and maintenance programmes and are
being considered for AXA’s international building portfolio.
A487 sustainable construction plan paves way for
blueprint
Balfour Beatty initially asked Hyder to provide responses
to questions contained in the A487 Porthmadog Bypass
invitation to tender (ITT). The quality section of the ITT
asked for the identification of the three key environmental
issues associated with the scheme. We used the Hyder
“Heartbeat” sustainability toolkit to identify the key
issues which we could influence in delivering the scheme.
Sustainability was included as one of those issues.
Following award of the contract we have been developing
a sustainable construction plan, again using the Hyder
Heartbeat toolkit, to align with the Welsh Assembly
Government’s (WAG) Sustainable Development Scheme
“One Wales: One Planet”. Our objective in developing
this sustainable construction plan is to show how each
element of work to be undertaken contributes to the four
strands of WAG’s Sustainable Development Scheme.
We are finalising the sustainable construction plan and
have set targets against which to monitor the success
of the scheme. Examples would be targets relating
to percentage of local employment, material reuse,
water usage, effective community and third party
communication. The overall client (WAG) had no specific
template for a sustainable construction plan and we hope
that our plan becomes adopted as best practice by our
current and future clients and contractor partners.
Burj Khalifa embraces sustainability
The world’s tallest building, Burj Khalifa and Downtown
Dubai Development opened in January 2010. Designed
long before the Middle East began to embrace the
sustainability agenda, Hyder introduced technology,
techniques and monitoring processes to improve the
project’s sustainablity credentials. We believe it is the
largest completed project in the Middle East informed by
a regionally appropriate and contemporary approach to
sustainability, as reflected by the following elements:
• The Middle East’s largest solar array is located on the
roof of the office annex and provides up to 25% of
the hot water demand.
• Public transport connections and underground car
parking are designed to reduce the carbon footprint.
• Chilled water for the development is supplied from
centralised district cooling plants.
• Significant use of water recycling.
• The building has extensive lighting control systems
and all fittings use the very latest low carbon
technologies and high frequency control gear.
• Most fresh air handling units use Enthalpy heat
wheels for energy reclaim and most of the supply and
extract air handling systems are fitted with variable
speed drives to control air volumes in relation to
actual demand use within the building.
• In all public areas, such as the ballroom, the
ventilation system is controlled via CO 2
and IAQ
(indoor air quality) sensors to override other controls
to optimise the fresh air volume to ensure that
adequate air quality is maintained at all times.
• Automated solar shading blinds are also used in
pavilion entrance lobbies. These track the sun path
and tilt in relation to sun position to reduce solar
gains and therefore carbon footprint.
Developing Al Ain 2030 plan
Within the Emirate of Abu Dhabi, the oasis city of Al Ain is
the focus for structured urban change. Driven by the UPC,
the “Central District” of Al Ain is currently being planned
to the environmental, land use, transportation and public
needs of the city, ensuring that the government’s vision for
the year 2030 is met.
As part of the Central District Plan, Hyder has been appointed
to utilise its local knowledge and engineering expertise in
utilities, infrastructure and transportation systems.
The project establishes comprehensive development
guidelines for changes to Al Ain, based on an appreciation
of the existing circumstances. Our responsibilities assume
several phases throughout the project:
Hyder Consulting CR Report 2010 7

• The collection of system and network data relating to
transportation and utilities infrastructure, whereby
Hyder interacts with all relevant authorities and
organisations
• Assessment of current infrastructure systems,
establishing benchmarks for future requirements and
identifying infrastructure deficiencies
• Establishment of future requirements and associated
impacts on the existing systems.
Hyder’s involvement in this project contributes towards the
development of a multi-utility plan, with consideration for
power, water, telecommunications, sewerage, irrigation,
surface drainage, gas and district cooling network.
Hyder retains Class A rating with Environment Agency,
Abu Dhabi
Hyder Middle East has retained its Class A rating with the
Environment Agency, Abu Dhabi (EAD) for 2010. The EAD
requires all environmental consultancy firms in the emirate
to be registered in order for them to conduct environmental
studies. As a Class A rated consultancy, Hyder is eligible
to undertake all types of environmental studies in the
industrial, development and infrastructure sectors.
Consultancy firms are ranked based on the qualifications
and experience of their staff, the number of projects
completed during the previous year and most importantly,
the quality of reports and studies submitted to the EAD.
“We are delighted that the EAD has recognised our team’s
capability across a broad range of environmental services.
As a Class A consultant, we will be well placed to benefit
from the new EAD Environmental Permitting System, which
we believe will help to drive environmental standards in
the emirate.” - Fiachra Ó Cléirigh, Function Manager -
Environment.
District heating strategy for Yinchuan
Hyder was awarded a contract to develop a strategy to
improve the local district heating system in Yinchuan City,
China. With a population of 1.5 million people the city was
mainly dependent on small scale coal boilers supplemented
by a limited supply of natural gas boilers and one gas-fired
combined heat and power plant for district heating. This
created inefficiencies and substantial air pollution during
the winter months.
• Identified geographic locations for heating systems
and heat districts, based on available data.
• Reviewed relevant capacity and efficiency data as
related to heating systems and building stock.
• Prepared a preliminary GIS map and database, based
on heating demand area, boiler and plant capacities,
and existing pipe network layout.
• Provided benchmarking case studies and comparisons
to Yinchuan City.
• Outlined preferred district heating development for
2020 and 2030.
• Provided recommendations for next steps and
identification of vital detailed studies.
This stage of the study covered the strategic planning
phase based on a detailed assessment of the existing
situation in Yinchuan. Detailed technical feasibility with
implementation and phasing strategy will follow. The
information from this report is being used by Yinchuan
government as a solid reference for future short and longterm
implementation and development of district heating
in the city.
Computer and television resource recovery programme
Computers and televisions are reaching their “use by” date
in ever increasing numbers across Australia. Hyder has been
central to planning the increased recovery and recycling of
these under the National Product Stewardship Program.
We have been particularly keen to encourage the role
of charities and community organisations in e-waste
recovery and are currently producing a national report
showing the potential for charities to play a leading role
in the collection of electronic equipment. Our work is
being undertaken for Psychiatric Rehabilitation Australia
(PRA), a community organisation working with Australians
with psychiatric disabilities. This work will explore
the potential for these people to play an active role in
e-waste dismantling and recycling.
With over 15 million computers and televisions disposed
of in Australia each year and with a multi-million dollar
program being developed, our report will be crucial in
facilitating employment for people with disabilities and
a dramatic extension to the existing role of charities in
recycling. Our work is already attracting the interest of
the federal government as well as the electronics industry.
Our pre-feasibility study:
• Reviewed existing data and information relating
to district heating in Yinchuan City and provided a
summary of the existing information.
8 Hyder Consulting CR Report 2010

Our commitment to our
employees
Richness in diversity
Our policy is to recruit the right people for the right job,
regardless of gender, age and origin. Our employees represent
a diverse range of ethnic and geographical backgrounds and
we view this as fundamental to the success of our business:
through having a diversity-rich culture, we are better able to
understand our clients and the communities they serve and
ensure our solutions meet their needs.
Disabled persons
Management monitors the group’s Equal Opportunity Policy,
which offers equality of opportunity and support for disabled
employees. Management maintains good links with external
organisations to encourage involvement in the workplace of
disabled members of the wider community. Where possible,
arrangements are made for retraining employees who become
disabled, enabling them to perform work identified as
appropriate to their aptitudes and abilities, in line with the
group’s operational requirements.
Supporting the professional development of our people
We are committed to investing in our employees’ careers and to
this end we have introduced the following in 2009-10:
Better defined career paths
Responding to our employees’ desire to better understand their
prospects for career development and promotion, we have
provided guidance and tools to support our people’s progress
through our four career paths - technical; project management;
general management and key account management.
We developed employee awareness about these career options
through ongoing communication via line managers supported
by practical online information and training. This is aimed
at helping our people map out their future prospects and
understand the necessary skills and behaviours they need to
develop to realise their aspirations.
Performance management re-energised
Recognising the importance of annual employee reviews to the
individual’s development and our overall company success, we
have simplified this process in 2009-10 and provided practical
guidance on effective performance management for line
managers and individual employees.
Professional excellence portal to enhance our people’s
development
The technical excellence of our people is central to our
value proposition – we strive to continuously improve as
an organisation and upgrade the skills and expertise of our
people. One component of this is through Hyder’s internal
Professional Excellence Groups (PEGs) which are disciplinerelated
communities. This year we created a new PEG intranet
portal providing forums and tools to support collaboration and
knowledge sharing across the global organisation.
Line manager resource centre launched on our intranet
As part of our strategy to empower our line managers, we have
created their own dedicated site on our intranet. This site
contains tools and information to help them lead and support
their teams. It also provides links to other related sections
of our intranet such as the career path and performance
management sites.
Flexible working
We are keen to assist our people achieve work-life balance. This
is promoted through flexible working hours and arrangements
such as working from home, and a variety of leave options
including parental, dependants’, adoption and sabbatical leave.
The benefits that we offer our people vary by region, according
to differences not only in legislation but also local customs
and values - we strive to offer our people benefits that are over
and above those required by local laws – examples from our
various regions include childcare voucher schemes, dental care,
pension scheme and share options as well as birthday vouchers,
employee recognition schemes, long service awards, retirement
awards and honorarium payments.
We incorporate sustainability into our benefit schemes by
encouraging the use of public transport. Our offices are located
close to public transport links, where possible, to provide our
people and clients with easy travel connections and reduced
reliance on driving to work.
Employee engagement survey
In 2009-10 we again carried out an employee engagement
survey aimed at better understanding our employee’s
motivation and views about Hyder. Research shows a clear link
between employee engagement, high performance, retention
and client satisfaction.
We achieved an improved response rate of 78.5% (74% in 2009)
and good overall results, comparable to those achieved the
previous year and which reflect our people’s strong loyalty and
commitment to Hyder including:
• 98% agree that their work helps Hyder achieve its objectives
• 93% feel respected by their colleagues
Hyder Consulting CR Report 2010 9

• 92% know what is expected of them in their role
• 92% say their immediate team works well together
• 90% are happy to go the extra mile for Hyder
The survey has also enabled us to identify three immediate
priorities to ensure that Hyder remains the best place to work.
These are: improving communication flows; re-energising the
Professional Development Review process, and supporting our
people’s career development.
Occupational health and safety: a priority for our
employees and our business
We are committed to providing a high level of health and
safety (H&S) for all employees, clients and stakeholders
throughout all our regions. We have won our third Royal
Society for the Prevention of Accidents (RoSPA) Gold Medal,
reflecting our achievement in obtaining seven consecutive
RoSPA Gold Awards in the UK.
Upon joining Hyder, every employee is inducted into our H&S
management system where they take responsibility for their
own and their colleagues’ safety. We comply with the various
legal obligations for site H&S standards across our regions,
and where appropriate, we take measures to exceed local
standards. In the UK, for example, employees who work on site
are required to undertake the Construction Skills Certification
Scheme (CSCS), the Australian equivalent being the Greencard.
During the past year there have been no fatalities or reportable
incidents at Hyder. Seven reportable accidents have been
recorded.
Each regional managing director has designated a director who
has special responsibility for H&S. Reporting to these directors
are regional H&S advisors who provide professional advice and
ensure we meet all our obligations in the locations in which
we operate. The regional advisors also develop and implement
programmes to maintain our high levels of performance
and ensure we continuously improve our approach to H&S.
Examples of some of their activities this year include:
• A second survey of occupational health and safety
(OH&S) culture in Australia which showed a significant
improvement since the last survey. Our existing company
procedures already meet the requirements of the proposed
national legislation for health and safety in design which
will replace existing state requirements.
• A new OH&S training presentation has been developed for
employees in Asia and a programme to develop a detailed
electronic health and safety management system has been
implemented.
• A programme to develop a detailed electronic H&S
management system has been implemented in Germany.
• An OH&S strategy has been developed in the Middle East
and new systems to strengthen our influence on site H&S
have been implemented.
• A quantitative method of measuring our OH&S
performance was introduced in the UK together with a
system to identify and learn lessons from the human
behavioural aspects of incidents.
OCS delivering greater efficiencies
In 2009 we introduced Microsoft Office
Communicator System (OCS) to enable
employees to make voice over internet protocol
(VOIP) calls. This has significantly reduced
the number of face-to-face meetings across
our regions, not only reducing our carbon
footprint but also generating significant
savings in travel and reducing risks posed to
employees by driving to meetings. It has also
boosted employee productivity as our people
can go straight from an OCS meeting to other
assignments.
People performance indicators as at 31 March 2010
• Total employees 4,182
• Full-time equivalent employees 3,967
• Permanent technical 2,865
• Permanent non-technical 501
• Permanent site staff 558
• Agency staff 258
• Employee turnover 11%
• Sickness rates
• % investment into training
based on annual revenue 1%
5.7 days/
employee /
annum
10 Hyder Consulting CR Report 2010

Photographer credit: WaterAid/ Juthika Howlader.
Hyder’s support of WaterAid has helped provide many disadvantaged communities with access to clean water.
Our suppliers: enhancing green
procurement in the UK
Hyder Consulting UK’s procurement team have driven green
procurement to achieve environmental and business benefits
including:
• Company car policy: this has been revised to include
vehicles which demonstrate the most efficient technology
of particular brands e.g. Blue Efficiency by Mercedes,
Efficient Dynamics by BMW, Blue Motion by Volkswagen and
Honda’s Hybrid. This has reduced our CO 2
emissions and has
also reduced Hyder UK’s National Insurance contributions
and the benefits-in-kind to employees, making this a far
more tax efficient system. In addition there will be a
reduction in personal and company fuel costs, and a new
driver safety handbook was distributed to all employees in
June 2010.
• Devising sustainable travel plans: the team is developing
a portal on our intranet to enable UK employees to see who
is travelling to a UK office and arrange lift-sharing.
• Integrated photocopiers and printers introduced:
these require employees to input a password into the
machines in order to print out required documents which
has generated a 30% reduction in paper usage. In 2010-11
a similar system will be implemented in the Middle East.
Additionally, electronic invoicing and workflows will be
introduced and all paper archives will be scanned into an
electronic system to reduce our paper usage even more.
• Pursuing ethical sourcing: a formal RFI/RFP process
for new suppliers with questions on diversity and
environmental policy was finalised in December 2009 and
has been used for our telecoms and mobile phone contract.
• UK travel procurement approach which adheres to best
practice: has been shared with our Middle East region to
enable a similar process to be implemented locally.
In 2010-11 these strategies and lessons learned will be applied
where appropriate in our other regions.
Our investors
We are committed to the highest levels of ethical behaviour.
We have overhauled our corporate Ethics Policy and will
implement the new policy throughout all regions supported by
comprehensive communications and training programmes in
2010-11.
We operate a company Fraud Policy which manages risks
associated with fraud. We are steadfast in our determination
to prevent, detect and report fraud and in co-operating with
relevant bodies to reduce opportunities for it to occur in the
first place.
We have a company Whistleblowing Policy to ensure that
employees raise any concerns they might have about potential
misconduct or malpractice within a clear framework in
confidence and with no reprisals. We have recently updated this
policy and it is widely publicised on our company intranet and
notice boards. There were no formal notifications under the
policy during this year.
Hyder Consulting CR Report 2010 11

Helping communities
around us
Reducing water leakage in Madagascar
A team of our engineers applied their water modelling and
leakage control expertise to a Water and Sanitation for
the Urban Poor (WSUP) project in Antananarivo (Tana),
Madagascar. With only 10% of Tana’s inhabitants connected
to a water supply and non-revenue water losses from the
distribution system estimated to be around 50%, the
regular supply of clean water is a challenge for the local
utility and residents alike.
The project is using a small area of Tana’s water network
to explore cost-effective improvements which would allow
a continuous supply of water. The current intermittent
supply not only makes it difficult for local people to obtain
water when they need it but also increases the likelihood
of water contamination.
Our experts built a network hydraulic model and this is
being used to identify network improvements, including
pressure management, which will create a continuous
supply of water. The results of our analysis are being
tested onsite in Tana and have the potential to improve
access to water for around 20,000 people in the pilot area
and hopefully many thousands more beyond.
Collecting and analysing waste in Hong Kong
Employees from Hyder Hong Kong participated in
the International Coastal Challenge (ICC) Clean Up at
St Stephen’s Beach in Stanley. Approximately 110kg
of rubbish was collected, sorted and disposed of
appropriately. Data about the rubbish was recorded and
given to Ecovision for preparation of the 2010 ICC Data
Report which will help community groups, municipalities,
business, industry and government agencies to develop
solutions for pollution problems associated with coastal
and waterborne debris and devise better waste solutions.
children, many of whom previously earned a living from
scavenging on the rubbish dump, will attend daily classes
in the 2010-11 academic year.
Helping to provide access to clean drinking water
Hyder Middle East raised over £1,630 in aid of Dubai Cares’
‘Thirst for Education’ campaign. This campaign aims to
provide children across the world with access to clean
drinking water. For schools that have approximately 200
students just over £5 per student per year is sufficient to
provide access to clean drinking water.
Hyder Middle East originally set a goal of sponsoring 40
children to provide one classroom with clean drinking
water. However through a wide range of fundraising
activities including client Iftar celebrations, charity boxes
in our offices, raffles, a second-hand book sale and IT
hardware rotation/sales, this target was exceeded, with
enough money being raised to sponsor 326 children.
Ongoing support for Initiative Berlinhaupstadt e.V.
This association was founded in 1990 to help establish
Berlin as Germany’s new capital. Hyder Germany has been
providing assistance to it for over 15 years and two of
our employees divide their time equally between working
there and at Hyder.
Their responsibilities are spread across member services
administration and marketing/PR. In addition, they run
a significant programme of events including debates and
presentations by guest speakers and manage the annual
prize for integration and tolerance – a major event in
Berlin’s calendar. This year, to celebrate the association’s
twentieth anniversary, they are helping produce a book
to showcase the association’s projects and success as well
as testimonials from politicians, commentators and other
stakeholders.
Making education a reality for children in Manila’s slums
Building on our support for Tondo Container School
reported in last year’s Hyder’s CR Report, our team in
Manila has provided a further 948 hours of employee time
in 2009-10 to finalise the structural and MEP design for
this school. Constructed from disused shipping containers
and located on the site of an old rubbish dump, the school
was completed in February 2010. Approximately 1,000
Green Power Hike, Hong Kong.
12 Hyder Consulting CR Report 2010

Improving our environmental
performance
Utilities C0 2
emissions
- regional breakdown
Air travel C0 2
emissions
- regional breakdown
To better understand our usage of resources and pinpoint how
we can improve our performance, we introduced a tracker on
our CR intranet site for designated CR representatives from our
regions to upload information relating to energy and water
usage, waste recycling and air travel.
A summary of this data as well as comparisons where possible
with our competitors are below.
Middle East
33%
8%
8%
Germany
East
Asia
UK
30%
Australia
21%
Middle East
Germany
1%
33%
East
Asia
5%
UK
26%
Australia
35%
Hyder carbon emissions
Based on data collected for energy (electricity and gas) and
air travel, we are able to calculate a total carbon dioxide (CO 2
)
output for Hyder as 6,042 tonnes of CO 2
. This can be expressed
as 1.47 T CO 2
/person (based on permanent headcount as at 30
September 2009).
Carbon emissions per person
Energy
TCO 2
TCO 2
/
person
Air travel
TCO 2
TCO 2
/
person
Asia 344.3 0.84 76.6 0.19
Australia 953.1 1.33 534.5 0.75
Germany 375.8 1.15 15.6 0.05
Middle East 1,490.5 1.06 499.7 0.36
UK 1,350.6 1.07 401.3 0.32
Totals 4,514.3 1.10 1527.7 0.37
The regional breakdown for carbon emission by each of our
regions is shown above.
Paper usage and waste recycling
Data collected for paper usage and recycled waste shows (where
data is available) that the equivalent of 32,959 reams of paper
were used throughout the group of which a substantial amount
comes from recycled stock and 17.83 tonnes of materials were
sent for recycling.
This amounts to an average usage of 8.7 reams of paper per
person per year and 4.3kg of recycled material per person.
Various other waste streams are recycled in Germany, however
the only available data to Hyder at the moment is the cost for
removal of the waste streams and we have no detail on volume.
Benchmarking our performance against that our of peers
In our 2009 CR Report we pledged to compare our CR results
against those of our competitors and have reviewed the annual
reports and CR reports issued by competitor companies.
It is difficult to make a detailed comparison of energy usage, paper
usage and travel as these companies select different parameters on
which to report - some of them only providing data for the UK.
Many of them highlight difficulties they have experienced in
collating data in a consistent manner across their regions.
To ensure consistency in comparing our results against those
of our peers, we will undertake Corporate Responsibility Index
benchmarking in the year ahead.
Notes: Basis for calculations
Headcount is taken at the midpoint of the fiscal year.
Energy usage
Data for UK based on energy usage for major offices
(Bristol, Cardiff, Exeter, Guildford, Plymouth and
Warrington) and extrapolated to cover full UK
headcount.
Data for Exeter and Plymouth offices also extrapolated
to cover full 12 months, only 10 months’ data available.
Germany heating included in service agreement - based
on costs applied to the business CO 2
emissions
assumed to be 1.5 times recorded electricity usage for
heating (also assuming heating is gas powered).
Conversion factors taken from National Energy
Foundation calculator, which utilises conversion
factors supplied by Defra (Department for Food,
Environment and Rural Affairs, UK Government).
Middle East electricity conversion taken from UAE
figure from International Energy Agency data 2007 -
CO 2
emissions from Fuel Combustion 2009.
Paper and recycling
Paper usage is calculated on usage in Asia, Australia,
Middle East and UK only. Headcount for Germany is not
included in the average/person calculation.
Recycled waste data is submitted as either kilograms
or bags. Where data is submitted as bags of waste for
recycling an assumption has been made that each bag
weighs 11kg. This is based on data collected at the
UK’s Exeter and Plymouth offices.
Air travel
Australia and UK report air travel in short, medium and
long haul flight distances as per standard protocol.
Where data is not available for the distribution of flights
across these categories, emissions have been calculated
using a medium haul journey conversion factor.
Conversion factors have been sourced from the Clean
Air Conservancy calculator, which utilises data from the
World Resources Institute Safe Climate Project.
Hyder Consulting CR Report 2010 13

Beach 14 clean Hyder Consulting up, Hong CR Kong. Report 2010

Sharing our expertise
As part of our commitment to play an active role in
professional communities, we seek to share our knowledge
and best practice through our experts speaking at seminars,
conferences and workshops as well as contributing to press
articles and journals. Some examples include:
Sustainability Live 2009, UK: “Delivering Sustainable
Development”, Stephanie Wray.
ICE Water & Regeneration Master Class, UK: “Water
- policy through to practice - a review of the current
philosophy, policy and regulations covering sustainable
drainage and watercourse restoration, set in a river basin
planning, flood protection and climate change context”,
Katherine Bradshaw.
Australian Institute of Traffic Planning and Management
(AITPM) 2009 National Conference: Traffic Beyond
Tomorrow, Australia: “Congestion charging - are the
potential benefits worth the political and financial costs of
the journey to implementation?’ and ‘Investigating urban
charging in low-density urban environments: lessons for
Australia from the Auckland road pricing evaluation study”,
Chris Money.
CIB International Conference on Construction Safety
“Working Together”: Planning, Designing and Building
a Safe and Healthy Construction Industry, Australia:
“Designing for construction workers’ OH&S”, Alan Kassas.
New Zealand Association of Economists Annual Conference:
“Qualitative factors influencing the potential success of
New Zealand firms at internationalising”, Duncan Chadwick.
International Benefits, Evaluation and Costs (IBEC)
Working Group Conference, Sweden: “New Zealand and
Australia road user charging policy”, Cormac McBride.
Environment Institute of Australia and New Zealand
- Policy to Practice, Australia: “Policy, information and
good practice - a case study on the water market and the
4% restriction on trade”, Adrian Piani.
Environment Institute of Australia and New Zealand -
‘Policy to Practice’, Australia: “Managing a dog’s breakfast:
achieving realistic, representative and ethical consultation
in NRM using the evaluation of the Queensland pest animal
barrier fences as a case study”, Roland Breckwoldt.
CIWEM (Chartered Institute of Water & Environmental
Management) PPP seminar, UK: “Water Sector Reform in
the Middle East through PPP”, Giles Booth.
4th International Symposium on Tunnelling, China:
“Foundation design for underground metro stations in
Dubai”, Jim Yang.
Tony Myrie ran a workshop at Fleming Gulf’s, Middle East
District Cooling Summit, Qatar.
UK Environment Agency Conference, UK: “Flooding:
driving change at a regional and local level”, Bob Sargent.
Bob Sargent was chairman and rapporteur at the annual
CIWEM conference on the future of water, UK.
Sustainable Cities conference, post-conference
workshop: “Urban planning principles for sustainable
cities”, Robbert van Nouhuys.
Royal Society of Architects, UK: “Flooding in Wales”, Neil
Evans.
Nuclear Engineering International: “Let’s get on with it”,
October 2009 by Susan Hewish, David Bradbury and George
Elder.
Environment Analyst: “Market Briefing”, November 2009:
Susan Hewish and Nick Postlethwaite quoted.
Annual Transport Applications Cymru Conference,
UK: “Improving bus priority and pedestrian linkages in
Pontypridd”, Robert Minton and Janice Hughes.
Dr. Saad Alani chaired one day of MEED’s Wastewater &
Reuse conference, Abu Dhabi.
Editorial for Proceedings of the Institution of Civil
Engineers, Water Management: Vol 162, Issue WM6, UK,
Emma Harris.
University of Reading MSc Construction, UK:
“Construction waste”, Brian Mayne.
South West Recycling Forum, UK: “Stakeholder
Consultation: waste strategy and procurement”, Ian Poyser.
Alliance Contracting Excellence Summit, Australia: “IV
for alliances”, Greg Steele.
IRSE News (Institute of Railway Signalling Engineers)
December 2009 edition: No 151: “New TETRA
communications system for Glasgow subway”, Ed Gerrard.
BAPCO Journal (British Association of Public
Communication Officers), January 2010: “Airwave goes
underground in Glasgow”, Dr John Hollis.
African Journal of Ecology 47: “A survey of nocturnal
primates (Strepsirrhini: Galaginae, Perodictinae) in southern
Nigeria”, Elizabeth Pimley.
Simon Hill Took part in round table discussion - “The Winds
of Change - How far has the sustainability agenda come and
is it being derailed by the recession?” which then appeared
as an article in the UK ‘Insider Business’.
Fiachra Ó Cléiragh participated in “The Green Team Big
Debate” in the Sustainability Issue of The Big Project.
Hyder Consulting CR Report 2010 15

Next year’s objectives
We will continue to uphold sustainability as a guiding principle
across the group and through all our operations. Over the next
year we will continue to build on our previous objectives and
implement the following additional actions:
Collaboration to drive sustainability throughout our projects
Skills in sustainability are present throughout the company and in
2010-11 we aim to ensure better understanding of the capabilities
within the Hyder group. This will involve sharing of knowledge
through our Professional Excellence Groups and other forums
for collaboration. Such knowledge and expertise can then be
disseminated to our client relationship directors and managers so
they can incorporate sustainability into client projects.
Development of Sustainability Policy
We will develop our group Sustainability Policy in 2010-11
which will clearly outline our vision, goals and targets around
sustainability. This policy should underpin sustainability
throughout the company.
Charity support
We are proud of the significant contribution our employees
have made to our five group charities. To ensure that they
feel that they are making a direct and positive contribution
to communities around them, each of our geographies has
again selected one charity that we will support through both
a donation of £10,000 and our people’s skills and expertise to
assist with their work.
Asia
Australia
Region
Middle East
Germany
UK
Helping our local communities
Charity
Sowers International
WaterAid
International Federation of Red
Cross and Red Crescent Societies
Ingenieure ohne Grenzen
Engineers For Overseas
Development
In 2010-11 we will encourage our people to help communities
around us through charitable activity.
Target: 4,200 hours of employee time to be given to charity
work in the year 2010-11.
Improving our environmental performance
We have implemented an effective system to capture baseline
data regarding energy and water usage, waste recycling and
air travel but aim to improve our performance through the
following measures:
Target: To implement a more consistent approach for capturing
data and benchmark our performance with an appropriate
industry forum.
Target: To reduce our carbon footprint by 5% per employee.
Target: UK green procurement strategy and actions to be rolled
out in our other regions including:
• Review of company car policies to ensure vehicles are
environmentally friendly
• Implement travel plans
• Pursue ethical sourcing
• Introducing integrated photocopiers and printers
Target: To further develop our environmental management
system in each region.
Maintaining and sharing CR best practice
We are committed to upholding CR best practice.
Target: Hyder to undertake Corporate Responsibility Index
benchmarking in 2010-11.
Target: Hyder’s 2011 CR Report to comply with Global Reporting
Initiative (GRI) standards.
Target: Further promotion of Hyder’s CR intentions and activities
to our employees and the wider community through the use of
multiple media and communication channels (particularly the
Hyder intranet CR portal and the Hyder website).
Target: As outlined earlier, we aim to develop a Sustainability
Policy in 2010-11.
Outlook - developing the future,
responsibly
We are pleased that we have fulfilled our 2009 CR objectives
and introduced greater rigour to our data monitoring and
capture process. We are also proud of the role our people have
played in achieving these results. However, as true proponents
of continuous improvement, we realise that we need to enhance
our performance in this area and believe our targets for 2010-11
provide us with the framework through which we can make an
even bigger difference to our clients, employees, suppliers,
shareholders and to the communities in which we work.
16 Hyder Consulting CR Report 2010

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