PSA Peugeot Citroën Customer-Specific Requirements for use with ...

PSA Peugeot Citroën
Customer-Specific Requirements
for use with ISO/TS 16949:2009
February 2011
1 Purpose of the document
The purpose of this document is to describe the requirements to be complied with by the organizations which deliver
products (hereinafter referred to as "supplier") to the PSA Peugeot Citroën Group (hereinafter referred to as "PSA").
2 PSA Customer-Specific Requirements
The supplier certification according to the ISO/TS 16949:2009 standard is a prerequisite for any business relationship with
PSA.
The Customer-Specific Requirements of PSA are described in a manual called « Suppliers Relation Management ». This
manual
- supplements the ISO/TS 16949:2009 requirements so as to permit suppliers to adapt themselves to PSA working
methods and
- describes the PSA requirements and the operating modes to be applied between PSA and its suppliers throughout the
whole PSA/supplier relationships (1) .
The up to date « Suppliers Relation Management » manual is available through the PSA B2B portal:
http://b2b.psa-peugeot-citroen.com/index.php?id=533&L=2&PHPSESSID=9a88d30e4324c8c10ba961000588bc86
Registration is necessary to get full access to the portal. On the first visit to the portal, it is possible to initiate the
registration process.
1] a guide for comparing the « Suppliers Relation Management » manual with the ISO/TS 16949:2009 standard has been written by
PSA. This guide is available in the PSA B2B portal
© PSA Peugeot Citroën - 2011 - All rights reserved 1/2

3 Requirements to be met by a supply purchased by PSA
When a supplier is chosen by PSA, a supply agreement is signed between PSA and the supplier. This document is
based on predefined clauses, is contractually binding and officially defines:
- the PSA needs and requirements related to the supply concerned,
- the commitments made by the supplier to meet the PSA needs and requirements.
This agreement specifies the rights and duties of both PSA and supplier.
4 Quality follow-up
PSA monitors the performance of its suppliers as required by the paragraph "7.4.3.2 Supplier monitoring" of the ISO/TS
16949:2009 standard.
The monitoring is made through the following indicators:
- scorecards with a monthly updating (quality in development (0-km quality, ppm, critical incidents), quality in the customer
field (ppm, warranty costs), audits results, spare parts),
- quality performance sheets with updating every six months for information of the PSA and suppliers upper management.
The monitoring indicators are made available to each supplier through the "supplier's cockpit" in the PSA B2B portal.
5 Tools
Specific EDI tools are used by PSA and its suppliers to exchange data. These tools are accessed through the PSA B2B
portal:
- for the design and development phase: Foqu@lis which supports the Suppliers Quality Assurance methodologies,
- for the mass production phase: Amadeus which monitors the quality level at zero km and
- for the customer field: Madig wich assesses the customer field quality and the warranty costs performance.
6 Surveillance of suppliers and countermeasures in case of problem
PSA sets in place a surveillance system of its suppliers and has defined countermeasures to be activated in case of
problem. The surveillance system includes:
- audits conducted all along the purchasing process ("Request For Quotation" phase, Development phase and Mass
production),
- an escalation process which includes countermeasures adapted to the performance of the supplier according to a
staged process which can lead to sanctions applied against the supplier (including the possibility of sending a complaint
to the Certification Body (CB) for starting the decertification process (paragraph 8 of the Rules for achieving IATF
recognition 3rd Edition for ISO/TS 16949:2002 dates 1st of October 2008 as modified by the Sanctioned Interpretations
(SI) of IATF).
7 Certification to ISO/TS 16949:2009
For a PSA supplier, the scope of third party certification to ISO/TS 16949:2009 must include the verification that the
supplier:
- is aware of the PSA Customer-Specific Requirements,
- knows how to access the PSA B2B portal,
- follows up the quality of its supplies in a way consistent with the PSA indicators.
© PSA Peugeot Citroën - 2011 - All rights reserved 2/2