Communication Situation - ICMCC

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Communication Situation - ICMCC

Patient

Communication Situation

Care Giver


Four Types of Communication Activities

Personalized Nonpersonalized

•Medical Data:

weight, Hb1ac, Peak Flow,

etc.

•Illness experiences

•General illness

information

•Instruction

Non-interactive

•Question/answering

•Feedback

•General questions on

both illness and

instruction

Interactive


Examples of ICT-solutions

Personalized Nonpersonalized

A form at a website for

registering medical data

A website containing

illness and treatment

information

Non-interactive

A chat or e-mail session

with a health care

professional

A contact e-mail adress

at a website

Interactive


Problems

Personalized Nonpersonalized

• Completeness

•Accuracy

•Confidentiality

•Authenticity

•Break down

•Authority (credibility)

•Completeness

•Accuracy

•Comprehension

•Break down

Non-interactive

•Privacy

•Confidentiality

•Break down

•Authority (credibility)

•Break down

Interactive

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