Journal information in easy print format (PDF) - Inderscience ...
Journal information in easy print format (PDF) - Inderscience ...
Journal information in easy print format (PDF) - Inderscience ...
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
International <strong>Journal</strong> of<br />
Services<br />
Operations<br />
and In<strong>format</strong>ics<br />
© 2013 <strong>Inderscience</strong> Enterprises Ltd
Scope of the <strong>Journal</strong><br />
The advances <strong>in</strong> distributed comput<strong>in</strong>g and networks make it possible to l<strong>in</strong>k<br />
people, heterogeneous service providers and physically isolated services efficiently<br />
and cost-effectively. As the economic dynamics and the complexity of service<br />
operations cont<strong>in</strong>ue to <strong>in</strong>crease, it becomes a critical challenge to leverage<br />
<strong><strong>in</strong><strong>format</strong>ion</strong> technology <strong>in</strong> achiev<strong>in</strong>g world-class quality and productivity <strong>in</strong> the<br />
production and delivery of physical goods and services.<br />
IJSOI, a fully refereed journal, provides the primary forum for both academic and<br />
<strong>in</strong>dustry researchers and practitioners to propose and foster discussion on stateof-the-art<br />
research and development <strong>in</strong> the areas of service operations and the role<br />
of <strong>in</strong><strong>format</strong>ics towards improv<strong>in</strong>g their efficiency and competitiveness.<br />
Subject coverage:<br />
IJSOI topics <strong>in</strong>clude, but are not limited to:<br />
• Service science, eng<strong>in</strong>eer<strong>in</strong>g and practice<br />
• Service design, modell<strong>in</strong>g, delivery and<br />
operations<br />
• Service networks, management and<br />
susta<strong>in</strong>ability<br />
• Healthcare delivery network<br />
• Homeland security network<br />
• Logistics plann<strong>in</strong>g and <strong>in</strong>tegrated logistics<br />
network<br />
• Supply and demand forecast<strong>in</strong>g<br />
• Customer relationship management<br />
• Production plann<strong>in</strong>g, schedul<strong>in</strong>g and control<br />
• System <strong>in</strong>tegration and modell<strong>in</strong>g<br />
• Production and service <strong><strong>in</strong><strong>format</strong>ion</strong> system<br />
• Event management system<br />
• Real time identification and track<strong>in</strong>g<br />
technology<br />
• Sensor-based networks for service<br />
operations<br />
• RFID technology and application<br />
• Warehouse and distribution<br />
• Intelligent transportation system<br />
• Simulation<br />
• In<strong>format</strong>ion <strong>in</strong>tegration and decision<br />
support system<br />
• Data warehous<strong>in</strong>g, data m<strong>in</strong><strong>in</strong>g and<br />
knowledge <strong>in</strong>tegration<br />
International <strong>Journal</strong> of<br />
Services<br />
Operations<br />
and In<strong>format</strong>ics<br />
www.<strong>in</strong>derscience.com/ijsoi<br />
visit<br />
www.<strong>in</strong>derscience.com
Members of the Editorial Board<br />
Editor-<strong>in</strong>-Chief<br />
Prof. Young-Jun Son<br />
University of Arizona, USA<br />
Advisory Editor<br />
Prof. Rob<strong>in</strong> G. Qiu<br />
The Pennsylvania State<br />
University, USA<br />
Associate Editors<br />
BUSINESS INTELLIGENCE<br />
AND ANALYTICS<br />
Prof. Zhib<strong>in</strong> Jiang<br />
Shanghai Jiao Tong University,<br />
Ch<strong>in</strong>a<br />
DECISION SCIENCE<br />
Prof. Mei-Fang Chen<br />
Tatung University, Taiwan<br />
MANUFACTURING AND<br />
SERVICE OPERATIONS<br />
Dr. Lyes Benyoucef<br />
LSIS UMR 6168,<br />
France<br />
OPERATIONS MANAGEMENT<br />
Prof. Stefano Riemma<br />
University of Salerno, Italy<br />
SERVICE SCIENCE AND<br />
SUSTAINABILITY<br />
Dr. Grace Y. L<strong>in</strong><br />
Columbia University and<br />
President, USA<br />
SYSTEM INTEGRATION AND<br />
MODELLING<br />
Prof. Li Qian<br />
South Dakota State University,<br />
USA<br />
Editorial Board<br />
Prof. Dr. Gajendra K. Adil<br />
Indian Institute of Technology<br />
Bombay, India<br />
Prof. Amarnath Banerjee<br />
Texas A&M University, USA<br />
Prof. Chun Hung Cheng<br />
The Ch<strong>in</strong>ese University of<br />
Hong Kong, Hong Kong<br />
Dr. J<strong>in</strong> Dong<br />
IBM Ch<strong>in</strong>a Research Lab, Ch<strong>in</strong>a<br />
Prof. Cheng-M<strong>in</strong> Feng<br />
National Chiao Tung University,<br />
Taiwan<br />
Prof. Joao Carlos E. Ferreira<br />
Universidade Federal de Santa<br />
Catar<strong>in</strong>a, Brazil<br />
Prof. Xiaohua (Tony) Hu<br />
Drexel University, USA<br />
Dr. Dan Högberg<br />
University of Skövde, Sweden<br />
Prof. Dr. Chandra K Jaggi<br />
University of Delhi, India<br />
Prof. Soulaymane Kachani<br />
Columbia University, USA<br />
Prof. Changhyun Kwon<br />
University at Buffalo, SUNY,<br />
USA<br />
Prof. Alfredo Lambiase<br />
University of Salerno, Italy<br />
Prof. Jay Lee<br />
University of C<strong>in</strong>c<strong>in</strong>nati, USA<br />
Dr. Y<strong>in</strong>g Tat Leung<br />
IBM Almaden Research Center,<br />
USA<br />
Prof. Dong Li<br />
University of Liverpool, UK<br />
Prof. Ricardo Massa<br />
Ferreira Lima<br />
Federal University of<br />
Pernambuco, Brazil<br />
Prof. Esko Niemi<br />
Hels<strong>in</strong>ki University of<br />
Technology, F<strong>in</strong>land<br />
Prof. Francois Sa<strong>in</strong>fort<br />
University of M<strong>in</strong>nesota, USA<br />
Prof. Suvrajeet Sen<br />
The Ohio State University, USA<br />
Prof. Jeremy Shapiro<br />
Massachusetts Institute of<br />
Technology, USA<br />
Prof. Dr. Noboru Sonehara<br />
National Institute of<br />
In<strong>format</strong>ics (NII), Japan<br />
Prof. Wei Sun<br />
Drexel University, USA<br />
Prof. Tobias Teich<br />
Westsächsische<br />
Hochschule Zwickau, Germany<br />
Prof. Walter Wang<br />
The Pennsylvania State<br />
University, USA<br />
Prof. Hsien-Jung Wu<br />
National Taichung University of<br />
Science and Technology,<br />
Taiwan<br />
Prof. Qi Xu<br />
Donghua University, Ch<strong>in</strong>a<br />
Dr John Yee<br />
United States Coast Guard<br />
USCG HQ, USA<br />
Prof Runtong Zhang<br />
Beij<strong>in</strong>g Jiaotong University,<br />
Ch<strong>in</strong>a<br />
visit<br />
www.<strong>in</strong>derscience.com
Methods of payment<br />
What the experts say<br />
about IJSOI<br />
I am very excited to witness the birth of<br />
IJSOI, which will be the lead<strong>in</strong>g forum for<br />
the exchang<strong>in</strong>g and champion<strong>in</strong>g of new<br />
research and <strong>in</strong>dustry practices <strong>in</strong> services<br />
and <strong>in</strong><strong>format</strong>ics. These two important topics<br />
<strong>in</strong> today’s global economy require both<br />
academic and <strong>in</strong>dustrial collaboration and<br />
focus. IJSOI will facilitate the collaboration<br />
and <strong>in</strong>tegration of these two <strong>in</strong>terrelated<br />
areas, surely lead<strong>in</strong>g to new <strong>in</strong>novations and<br />
breakthroughs.<br />
To be completed by all subscribers<br />
Terms are payment with order. Payment by<br />
cheque, banker’s draft or credit card is<br />
acceptable.<br />
Name of subscriber<br />
............................................................................<br />
...........................................................................<br />
Position ..............................................................<br />
Institution ............................................................<br />
Dr. Grace L<strong>in</strong>, Global Sense and Respond<br />
Leader IBM Bus<strong>in</strong>ess Consult<strong>in</strong>g<br />
IBM Academy Member and VP Practice,<br />
INFORMS<br />
“Through its unique focus on leverag<strong>in</strong>g<br />
<strong><strong>in</strong><strong>format</strong>ion</strong> technology to optimize the<br />
management and efficiency of service<br />
operations, this journal will surely become<br />
the primary platform for generat<strong>in</strong>g<br />
<strong>in</strong>novative research and applications <strong>in</strong> this<br />
excit<strong>in</strong>g field”.<br />
Prof. Soulaymane Kachani<br />
Columbia University,<br />
USA<br />
The service sector has become a critical<br />
pillar of a modern economy. Hence, to a<br />
country, the competitiveness of the service<br />
sector is an important issue. IJSOI provides<br />
a venue for researchers and practitioners<br />
from all over the world to exchange ideas<br />
and views. I am sure that IJSOI will soon be<br />
the breedground for new and excit<strong>in</strong>g<br />
research directions.<br />
Prof. Chun Hung Cheng<br />
The Ch<strong>in</strong>ese University of Hong Kong,<br />
Shat<strong>in</strong>, N.T.,<br />
Hong Kong<br />
✃<br />
Address ..............................................................<br />
...........................................................................<br />
...........................................................................<br />
...........................................................................<br />
...........................................................................<br />
...........................................................................<br />
...........................................................................<br />
...........................................................................<br />
Fax ......................................................................<br />
E-mail .................................................................<br />
Credit card type and number<br />
............................................................................<br />
............................................................................<br />
Expiry date .........................................................<br />
Three-digit security number<br />
(on the reverse of the credit card) ......................<br />
Signature.............................................................<br />
Date ....................................................................<br />
Please address subscription orders to the<br />
address overleaf
Subscription order form<br />
To f<strong>in</strong>d out the subscription rates for<br />
International <strong>Journal</strong> of Services Operations<br />
and In<strong>format</strong>ics (IJSOI),<br />
please go to<br />
www.<strong>in</strong>derscience.com/ijsoi or<br />
http://www.<strong>in</strong>derscience.com/subscribe.php<br />
(for all <strong>Inderscience</strong> titles, <strong>in</strong>clud<strong>in</strong>g IJSOI)<br />
Relevant<br />
<strong>Inderscience</strong> Titles<br />
International <strong>Journal</strong> of Electronic Healthcare<br />
International <strong>Journal</strong> of Healthcare<br />
Technology and Management<br />
This form may be photocopied or<br />
downloaded from<br />
www.<strong>in</strong>derscience.com/www/ielsubsform2.pdf<br />
<strong>Journal</strong>s may be ordered onl<strong>in</strong>e from<br />
http://<strong>in</strong>derscience.metapress.com<br />
Please address subscription orders to:<br />
<strong>Inderscience</strong> Publishers (Order Dept.)<br />
World Trade Centre Build<strong>in</strong>g II<br />
29 Route de Pre-Bois,<br />
Case Postale 856,<br />
CH-1215 Genève 15,<br />
SWITZERLAND<br />
For rush orders please:<br />
fax: +41-22-7910885 or<br />
E-mail: subs@<strong>in</strong>derscience.com<br />
Please enter the follow<strong>in</strong>g regular<br />
subscriptions to IJSOI<br />
........ subscriptions (Pr<strong>in</strong>t or Onl<strong>in</strong>e)<br />
[delete as necessary]<br />
........ subscriptions (Pr<strong>in</strong>t and Onl<strong>in</strong>e)<br />
✃<br />
International <strong>Journal</strong> of In<strong>format</strong>ion<br />
Technology and Management<br />
International <strong>Journal</strong> of Integrated Supply<br />
Management<br />
International <strong>Journal</strong> of Logistics Systems<br />
and Management<br />
International <strong>Journal</strong> of Radio Frequency<br />
Identification Technology and Applications<br />
International <strong>Journal</strong> of Services and<br />
Operations Management<br />
International <strong>Journal</strong> of Services and<br />
Standards<br />
International <strong>Journal</strong> of Services Technology<br />
and Management<br />
International <strong>Journal</strong> of Simulation and<br />
Process Modell<strong>in</strong>g<br />
These titles are part of a unique profile on:<br />
OPERATIONAL MANAGEMENT,<br />
MARKETING AND SERVICES<br />
Total cost ..........................................................<br />
Methods of payment overleaf<br />
For <strong><strong>in</strong><strong>format</strong>ion</strong> about these titles and the<br />
substantial portfolio of journals developed<br />
by <strong>Inderscience</strong>, please visit the website<br />
at: www.<strong>in</strong>derscience.com
Notes for Authors and Submission of Papers<br />
Submitted papers should not have been previously published or be currently under<br />
consideration for publication elsewhere.<br />
All papers are refereed through a double-bl<strong>in</strong>d process. A guide for authors and other<br />
relevant <strong><strong>in</strong><strong>format</strong>ion</strong> for submitt<strong>in</strong>g papers are available on the Submission of Papers<br />
section of the <strong>Inderscience</strong> website: please go to<br />
Author Guidel<strong>in</strong>es<br />
(www.<strong>in</strong>derscience.com/guidel<strong>in</strong>es)<br />
To submit a paper, please go to<br />
Submission of Papers<br />
(http://www.<strong>in</strong>derscience.com/papers)<br />
ALL PAPERS MUST BE SUBMITTED ONLINE. If you experience any problems<br />
submitt<strong>in</strong>g your paper onl<strong>in</strong>e, please contact submissions@<strong>in</strong>derscience.com, describ<strong>in</strong>g<br />
the exact problem you experience.<br />
(Please <strong>in</strong>clude <strong>in</strong> your email the title of the <strong>Journal</strong>)<br />
© 2013 <strong>Inderscience</strong> Enterprises Ltd<br />
ISSN: 1741-539X (Pr<strong>in</strong>t), ISSN: 1741-5403 (Onl<strong>in</strong>e)