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International <strong>Journal</strong> of<br />

Services<br />

Operations<br />

and In<strong>format</strong>ics<br />

© 2013 <strong>Inderscience</strong> Enterprises Ltd


Scope of the <strong>Journal</strong><br />

The advances <strong>in</strong> distributed comput<strong>in</strong>g and networks make it possible to l<strong>in</strong>k<br />

people, heterogeneous service providers and physically isolated services efficiently<br />

and cost-effectively. As the economic dynamics and the complexity of service<br />

operations cont<strong>in</strong>ue to <strong>in</strong>crease, it becomes a critical challenge to leverage<br />

<strong><strong>in</strong><strong>format</strong>ion</strong> technology <strong>in</strong> achiev<strong>in</strong>g world-class quality and productivity <strong>in</strong> the<br />

production and delivery of physical goods and services.<br />

IJSOI, a fully refereed journal, provides the primary forum for both academic and<br />

<strong>in</strong>dustry researchers and practitioners to propose and foster discussion on stateof-the-art<br />

research and development <strong>in</strong> the areas of service operations and the role<br />

of <strong>in</strong><strong>format</strong>ics towards improv<strong>in</strong>g their efficiency and competitiveness.<br />

Subject coverage:<br />

IJSOI topics <strong>in</strong>clude, but are not limited to:<br />

• Service science, eng<strong>in</strong>eer<strong>in</strong>g and practice<br />

• Service design, modell<strong>in</strong>g, delivery and<br />

operations<br />

• Service networks, management and<br />

susta<strong>in</strong>ability<br />

• Healthcare delivery network<br />

• Homeland security network<br />

• Logistics plann<strong>in</strong>g and <strong>in</strong>tegrated logistics<br />

network<br />

• Supply and demand forecast<strong>in</strong>g<br />

• Customer relationship management<br />

• Production plann<strong>in</strong>g, schedul<strong>in</strong>g and control<br />

• System <strong>in</strong>tegration and modell<strong>in</strong>g<br />

• Production and service <strong><strong>in</strong><strong>format</strong>ion</strong> system<br />

• Event management system<br />

• Real time identification and track<strong>in</strong>g<br />

technology<br />

• Sensor-based networks for service<br />

operations<br />

• RFID technology and application<br />

• Warehouse and distribution<br />

• Intelligent transportation system<br />

• Simulation<br />

• In<strong>format</strong>ion <strong>in</strong>tegration and decision<br />

support system<br />

• Data warehous<strong>in</strong>g, data m<strong>in</strong><strong>in</strong>g and<br />

knowledge <strong>in</strong>tegration<br />

International <strong>Journal</strong> of<br />

Services<br />

Operations<br />

and In<strong>format</strong>ics<br />

www.<strong>in</strong>derscience.com/ijsoi<br />

visit<br />

www.<strong>in</strong>derscience.com


Members of the Editorial Board<br />

Editor-<strong>in</strong>-Chief<br />

Prof. Young-Jun Son<br />

University of Arizona, USA<br />

Advisory Editor<br />

Prof. Rob<strong>in</strong> G. Qiu<br />

The Pennsylvania State<br />

University, USA<br />

Associate Editors<br />

BUSINESS INTELLIGENCE<br />

AND ANALYTICS<br />

Prof. Zhib<strong>in</strong> Jiang<br />

Shanghai Jiao Tong University,<br />

Ch<strong>in</strong>a<br />

DECISION SCIENCE<br />

Prof. Mei-Fang Chen<br />

Tatung University, Taiwan<br />

MANUFACTURING AND<br />

SERVICE OPERATIONS<br />

Dr. Lyes Benyoucef<br />

LSIS UMR 6168,<br />

France<br />

OPERATIONS MANAGEMENT<br />

Prof. Stefano Riemma<br />

University of Salerno, Italy<br />

SERVICE SCIENCE AND<br />

SUSTAINABILITY<br />

Dr. Grace Y. L<strong>in</strong><br />

Columbia University and<br />

President, USA<br />

SYSTEM INTEGRATION AND<br />

MODELLING<br />

Prof. Li Qian<br />

South Dakota State University,<br />

USA<br />

Editorial Board<br />

Prof. Dr. Gajendra K. Adil<br />

Indian Institute of Technology<br />

Bombay, India<br />

Prof. Amarnath Banerjee<br />

Texas A&M University, USA<br />

Prof. Chun Hung Cheng<br />

The Ch<strong>in</strong>ese University of<br />

Hong Kong, Hong Kong<br />

Dr. J<strong>in</strong> Dong<br />

IBM Ch<strong>in</strong>a Research Lab, Ch<strong>in</strong>a<br />

Prof. Cheng-M<strong>in</strong> Feng<br />

National Chiao Tung University,<br />

Taiwan<br />

Prof. Joao Carlos E. Ferreira<br />

Universidade Federal de Santa<br />

Catar<strong>in</strong>a, Brazil<br />

Prof. Xiaohua (Tony) Hu<br />

Drexel University, USA<br />

Dr. Dan Högberg<br />

University of Skövde, Sweden<br />

Prof. Dr. Chandra K Jaggi<br />

University of Delhi, India<br />

Prof. Soulaymane Kachani<br />

Columbia University, USA<br />

Prof. Changhyun Kwon<br />

University at Buffalo, SUNY,<br />

USA<br />

Prof. Alfredo Lambiase<br />

University of Salerno, Italy<br />

Prof. Jay Lee<br />

University of C<strong>in</strong>c<strong>in</strong>nati, USA<br />

Dr. Y<strong>in</strong>g Tat Leung<br />

IBM Almaden Research Center,<br />

USA<br />

Prof. Dong Li<br />

University of Liverpool, UK<br />

Prof. Ricardo Massa<br />

Ferreira Lima<br />

Federal University of<br />

Pernambuco, Brazil<br />

Prof. Esko Niemi<br />

Hels<strong>in</strong>ki University of<br />

Technology, F<strong>in</strong>land<br />

Prof. Francois Sa<strong>in</strong>fort<br />

University of M<strong>in</strong>nesota, USA<br />

Prof. Suvrajeet Sen<br />

The Ohio State University, USA<br />

Prof. Jeremy Shapiro<br />

Massachusetts Institute of<br />

Technology, USA<br />

Prof. Dr. Noboru Sonehara<br />

National Institute of<br />

In<strong>format</strong>ics (NII), Japan<br />

Prof. Wei Sun<br />

Drexel University, USA<br />

Prof. Tobias Teich<br />

Westsächsische<br />

Hochschule Zwickau, Germany<br />

Prof. Walter Wang<br />

The Pennsylvania State<br />

University, USA<br />

Prof. Hsien-Jung Wu<br />

National Taichung University of<br />

Science and Technology,<br />

Taiwan<br />

Prof. Qi Xu<br />

Donghua University, Ch<strong>in</strong>a<br />

Dr John Yee<br />

United States Coast Guard<br />

USCG HQ, USA<br />

Prof Runtong Zhang<br />

Beij<strong>in</strong>g Jiaotong University,<br />

Ch<strong>in</strong>a<br />

visit<br />

www.<strong>in</strong>derscience.com


Methods of payment<br />

What the experts say<br />

about IJSOI<br />

I am very excited to witness the birth of<br />

IJSOI, which will be the lead<strong>in</strong>g forum for<br />

the exchang<strong>in</strong>g and champion<strong>in</strong>g of new<br />

research and <strong>in</strong>dustry practices <strong>in</strong> services<br />

and <strong>in</strong><strong>format</strong>ics. These two important topics<br />

<strong>in</strong> today’s global economy require both<br />

academic and <strong>in</strong>dustrial collaboration and<br />

focus. IJSOI will facilitate the collaboration<br />

and <strong>in</strong>tegration of these two <strong>in</strong>terrelated<br />

areas, surely lead<strong>in</strong>g to new <strong>in</strong>novations and<br />

breakthroughs.<br />

To be completed by all subscribers<br />

Terms are payment with order. Payment by<br />

cheque, banker’s draft or credit card is<br />

acceptable.<br />

Name of subscriber<br />

............................................................................<br />

...........................................................................<br />

Position ..............................................................<br />

Institution ............................................................<br />

Dr. Grace L<strong>in</strong>, Global Sense and Respond<br />

Leader IBM Bus<strong>in</strong>ess Consult<strong>in</strong>g<br />

IBM Academy Member and VP Practice,<br />

INFORMS<br />

“Through its unique focus on leverag<strong>in</strong>g<br />

<strong><strong>in</strong><strong>format</strong>ion</strong> technology to optimize the<br />

management and efficiency of service<br />

operations, this journal will surely become<br />

the primary platform for generat<strong>in</strong>g<br />

<strong>in</strong>novative research and applications <strong>in</strong> this<br />

excit<strong>in</strong>g field”.<br />

Prof. Soulaymane Kachani<br />

Columbia University,<br />

USA<br />

The service sector has become a critical<br />

pillar of a modern economy. Hence, to a<br />

country, the competitiveness of the service<br />

sector is an important issue. IJSOI provides<br />

a venue for researchers and practitioners<br />

from all over the world to exchange ideas<br />

and views. I am sure that IJSOI will soon be<br />

the breedground for new and excit<strong>in</strong>g<br />

research directions.<br />

Prof. Chun Hung Cheng<br />

The Ch<strong>in</strong>ese University of Hong Kong,<br />

Shat<strong>in</strong>, N.T.,<br />

Hong Kong<br />

✃<br />

Address ..............................................................<br />

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Fax ......................................................................<br />

E-mail .................................................................<br />

Credit card type and number<br />

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Expiry date .........................................................<br />

Three-digit security number<br />

(on the reverse of the credit card) ......................<br />

Signature.............................................................<br />

Date ....................................................................<br />

Please address subscription orders to the<br />

address overleaf


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To f<strong>in</strong>d out the subscription rates for<br />

International <strong>Journal</strong> of Services Operations<br />

and In<strong>format</strong>ics (IJSOI),<br />

please go to<br />

www.<strong>in</strong>derscience.com/ijsoi or<br />

http://www.<strong>in</strong>derscience.com/subscribe.php<br />

(for all <strong>Inderscience</strong> titles, <strong>in</strong>clud<strong>in</strong>g IJSOI)<br />

Relevant<br />

<strong>Inderscience</strong> Titles<br />

International <strong>Journal</strong> of Electronic Healthcare<br />

International <strong>Journal</strong> of Healthcare<br />

Technology and Management<br />

This form may be photocopied or<br />

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<strong>Journal</strong>s may be ordered onl<strong>in</strong>e from<br />

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Please address subscription orders to:<br />

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Please enter the follow<strong>in</strong>g regular<br />

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✃<br />

International <strong>Journal</strong> of In<strong>format</strong>ion<br />

Technology and Management<br />

International <strong>Journal</strong> of Integrated Supply<br />

Management<br />

International <strong>Journal</strong> of Logistics Systems<br />

and Management<br />

International <strong>Journal</strong> of Radio Frequency<br />

Identification Technology and Applications<br />

International <strong>Journal</strong> of Services and<br />

Operations Management<br />

International <strong>Journal</strong> of Services and<br />

Standards<br />

International <strong>Journal</strong> of Services Technology<br />

and Management<br />

International <strong>Journal</strong> of Simulation and<br />

Process Modell<strong>in</strong>g<br />

These titles are part of a unique profile on:<br />

OPERATIONAL MANAGEMENT,<br />

MARKETING AND SERVICES<br />

Total cost ..........................................................<br />

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For <strong><strong>in</strong><strong>format</strong>ion</strong> about these titles and the<br />

substantial portfolio of journals developed<br />

by <strong>Inderscience</strong>, please visit the website<br />

at: www.<strong>in</strong>derscience.com


Notes for Authors and Submission of Papers<br />

Submitted papers should not have been previously published or be currently under<br />

consideration for publication elsewhere.<br />

All papers are refereed through a double-bl<strong>in</strong>d process. A guide for authors and other<br />

relevant <strong><strong>in</strong><strong>format</strong>ion</strong> for submitt<strong>in</strong>g papers are available on the Submission of Papers<br />

section of the <strong>Inderscience</strong> website: please go to<br />

Author Guidel<strong>in</strong>es<br />

(www.<strong>in</strong>derscience.com/guidel<strong>in</strong>es)<br />

To submit a paper, please go to<br />

Submission of Papers<br />

(http://www.<strong>in</strong>derscience.com/papers)<br />

ALL PAPERS MUST BE SUBMITTED ONLINE. If you experience any problems<br />

submitt<strong>in</strong>g your paper onl<strong>in</strong>e, please contact submissions@<strong>in</strong>derscience.com, describ<strong>in</strong>g<br />

the exact problem you experience.<br />

(Please <strong>in</strong>clude <strong>in</strong> your email the title of the <strong>Journal</strong>)<br />

© 2013 <strong>Inderscience</strong> Enterprises Ltd<br />

ISSN: 1741-539X (Pr<strong>in</strong>t), ISSN: 1741-5403 (Onl<strong>in</strong>e)

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