LICENSING & GAMBLING - Barnsley Council Online

REGULATORY SERVICES
LICENSING & GAMBLING
O U R C O M M I T M E N T T O Y O U
BARNSLEY
Metropolitan Borough Council
O U R C O M M I T M E N T T O Y O U

WHAT WE DO...
We provide a service that aims to ensure
that all applications are dealt with in a
timely manner, in accordance with the
legislation and once licensed operate in an
acceptable manner and in compliance with
any conditions applied to the licence.
Our work includes the following:
• Receiving, checking and processing
applications for licenses, notices,
certificates and permits to ensure that
premises can operate in accordance with
the legislation.
• Liaison with Responsible Authorities to
ensure that they are aware of
applications and can make
representations as appropriate.
• Inspection of licensed premises to ensure
compliance with the legislation, operating
hours and conditions.
• Undertaking our nominated role as a
Responsible Authority in respect of
Gambling Act applications and licensed
premises.
• Investigation of complaints relating to
licensable activities (both licensed and
unlicensed).
• Provision of advice and assistance to
businesses, the general public and other
public services
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HOW TO CONTACT US...
You can contact us by:
Telephone on 01226 772468
Minicom (text telephone)
on 01226 772772
We will aim to answers calls wherever
possible within 20 seconds.
Email on
regulatory services@barnsley.gov.uk
We will aim to send you an
acknowledgement with 24 hours of receipt
of your e-mail
Fax on 01226 775699
and
Letter at BMBC Regulatory Services,
PO BOX 602
Barnsley S70 9FB
We will aim to send you a full response in
most cases within 20 working days. If we
can’t we aim to acknowledge this within 5
working days.
Or visit us at the Barnsley Connects Service
Centre, Civic Hall, Eldon Street.
Barnsley S70 2JL
Opening Hours
9.00am - 5.00pm Monday - Friday
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OUR COMMITMENT TO YOU...
When you contact us we will:
• respond to your enquiry promptly
and effectively.
• treat you fairly, politely and with
respect.
• tell you who we are and how we
can help you.
We have classified service request response
times in terms of high and medium priority :
High – first response within 24 hours (serious
breaches of conditions or unlicensed activities).
Medium – first response within 3 working days
(eg. Providing advice, responding to breaches of
licenses and conditions).
• make our services easy to
understand and use.
• listen to what you have to say.
In return we ask that you :
• treat our staff fairly, politely and
with respect.
• be considerate to our other
customers.
• tell us if your circumstances
change if this may affect our
service to you – for
example if you move house .
• help us to improve our services by
telling us what you think of them.
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HOW YOU CAN HELP US...
Please let us know as much information
regarding the nature of your complaint
/enquiry as possible. In most cases, in order
to deal with your enquiry, we will need your
name, address and contact details, and
those of the premises subject to your
complaint/enquiry.
We want to improve on the range of
services we offer including the information
in and use of this leaflet.
The service standards in this leaflet are kept
under review and continuous improvements
made in all we do.
And
If you feel something has gone wrong in
the way we have delivered our services to
you, we would like to know about it.
The best way to resolve any problems in the
first instances, is to contact a member of
staff at the place where the service was
provided.
The Council also has a formal complaints
procedure. A separate leaflet, “Complaints
against the Council” is available. Please
ask for a copy.
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NOTES
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If you need help understanding this document
please contact us on 01226 775656
BARNSLEY
Metropolitan Borough Council
O U R C O M M I T M E N T T O Y O U