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Windows sysinternals

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426 Part III Troubleshooting—”The Case of the Unexplained...”<br />

Sure enough, the script identified several users with folders containing tens of thousands<br />

of items. The administrator asked the users to reduce their item count to well below 5000<br />

(the Exchange 2003 recommendation—this has been increased in each version, with a<br />

recommendation of 100,000 in Exchange 2010) by archiving the items, deleting them, or<br />

organizing them into subfolders. Within a couple of days, they had reorganized the problematic<br />

folders and user complaints ceased entirely. Ongoing monitoring of the Exchange server<br />

over the following week confirmed that the problem was gone.<br />

With the help of ProcDump, the compound case of the Outlook hangs was successfully<br />

closed.<br />

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