SQDC Board Standard Work (Example) - TBM Consulting Group
SQDC Board Standard Work (Example) - TBM Consulting Group
SQDC Board Standard Work (Example) - TBM Consulting Group
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<strong>TBM</strong> <strong>Consulting</strong> <strong>Group</strong><br />
Operational Excellence One Point Lesson<br />
<strong>SQDC</strong> <strong>Board</strong> <strong>Standard</strong> <strong>Work</strong><br />
Category: Start-Up Meetings │ Business: General Application │ Lesson: 33 │ Author: Ken Van Winkle<br />
PROBLEM OR OPPORTUNITY<br />
The <strong>SQDC</strong> <strong>Board</strong> is one of the most fundamental, but often times neglected tools that is used in<br />
a Lean Business Unit. The imperative is that the board be developed, followed as standard and<br />
kept current on a consistent basis.<br />
COUNTERMEASURE<br />
● Develop a standard format for the board ensuring that the S, Q, D and C are the column<br />
headings on the board.<br />
● Use four rows on the board for the content including:<br />
– TRACKING metric on a Daily basis (short term trend)<br />
– TRACKING metric on a Monthly basis (longer term trend)<br />
– ANALYZE row where the root cause analysis tools (pareto, 5 Why’s, Fishbone, etc.)<br />
are posted reflecting the root cause of missed metrics<br />
– IMPROVE row where the Kaizen Newspaper is updated to summarize the problem, the<br />
countermeasure, ownership, targeted resolution date and status<br />
● Make sure also that the business unit/department that is being managed by the board is<br />
clearly labeled on top of the board<br />
● Write standard work so that it is clearly understood what the board measures, who owns the<br />
board, how/when/why the board gets updated and countermeasures used<br />
● Audit the board on a regular basis using the <strong>TBM</strong> <strong>SQDC</strong> <strong>Board</strong> Audit Form (post the audit at<br />
the board for constructive feedback)<br />
RESULTS<br />
The <strong>SQDC</strong> <strong>Board</strong>s in a business unit will be consistent, they will be up to date and<br />
most importantly they will clearly reflect a snapshot on a daily basis as to how the<br />
unit/department is performing in alignment with the Hoshin Plan.<br />
© 2013 <strong>TBM</strong> CONSULTING GROUP, INC │ ALL RIGHTS RESERVED │ v2-13<br />
<strong>TBM</strong> <strong>Consulting</strong> <strong>Group</strong>, Inc. │ 4400 Ben Franklin Blvd., Durham, NC 27704 │ P: 800.438.5535 │ www.tbmcg.com
<strong>SQDC</strong> <strong>Board</strong> <strong>Standard</strong> <strong>Work</strong> (<strong>Example</strong>)<br />
1. Introduction<br />
a. The purpose of the standard work is to define the use and maintenance of work cell <strong>SQDC</strong> boards.<br />
b. The <strong>SQDC</strong> board is a visual display of quantified, measured data of daily work cell performance.<br />
c. The <strong>SQDC</strong> <strong>Board</strong> will be reviewed weekly by the management staff. This review will be hosted by the team<br />
leader currently on duty, take no more than 5 minutes, and will take place at the <strong>SQDC</strong> <strong>Board</strong>.<br />
2. Metrics Definitions<br />
a. Safety – The safety cross will be updated daily with incidences. 5S Audits will be conducted once every 2 weeks<br />
with the audit Score Sheets posted upon completion of the 5S audits. The 5S audit scores will be tracked on an<br />
annual tracking sheet.<br />
b. Quality – Quality measures that support plant objectives will be measured and posted on a daily and monthly<br />
basis.<br />
c. Delivery – Delivery metrics specific to the given work area will be measured and posted on a daily and monthly<br />
basis.<br />
d. Cost – Cost metrics specific to the given work area will be measured and posted on a daily and monthly basis.<br />
3. Metric Targets<br />
a. Targets (goals) for each attribute are listed on the <strong>SQDC</strong> <strong>Board</strong> charts. Root cause analysis and problem<br />
solving will be performed as described below for failure to achieve target.<br />
4. Metric Scoreboard<br />
a. Guidelines posted on <strong>SQDC</strong> <strong>Board</strong>.<br />
b. Each graph will include the name of its owner.<br />
c. Target line – identified as a RED line on the metric graph.<br />
d. Meets target and no safety incident – use green marker.<br />
e. Fails target or recordable incident – use red marker.<br />
f. Near miss on the safety cross will be recorded with a yellow marker.<br />
5. <strong>Board</strong> Maintenance<br />
a. The board will be updated daily by the designated owner prior to team meeting.<br />
b. When any metric falls below target for three consecutive days the metric owner will record the problem on the<br />
Kaizen Newspaper. The owner will assess the scope of the problem and for those problems that are within the<br />
control of the team the owner will gather necessary support associates and take appropriate corrective action<br />
and record the actions taken on the Kaizen Newspaper. For problems falling outside the control of the team the<br />
owner will initiate a CAR, record the CAR# on the Kaizen Newspaper, and place a copy of the CAR behind the<br />
Kaizen Newspaper. When the CAR is complete that Kaizen Newspaper will be closed out.<br />
c. If an appropriate corrective action can not be found or the proposed action fails and negatively impacts<br />
production, the issue should be addressed by the department manager and other appropriate members of<br />
management team with action items assigned to be completed as agreed.<br />
d. All team members of the work cell (including back ups) will be responsible for and held accountable for achieving<br />
the targeted metrics.<br />
e. All team members of the work cell (including back ups) will participate in the training exercises to understand the<br />
<strong>SQDC</strong> <strong>Board</strong>, in the maintenance of the <strong>SQDC</strong> <strong>Board</strong> metrics, and in the root cause analysis/ improvement<br />
process.<br />
f. Daily startup meetings conducted by team leaders will be held at each <strong>SQDC</strong> board, the meeting will review the<br />
previous day’s results and current day’s expectations.<br />
g. Metric tracking and improvements will be monitored by the management team.<br />
© 2013 <strong>TBM</strong> CONSULTING GROUP, INC │ ALL RIGHTS RESERVED │ v2-13<br />
<strong>TBM</strong> <strong>Consulting</strong> <strong>Group</strong>, Inc. │ 4400 Ben Franklin Blvd., Durham, NC 27704 │ P: 800.438.5535 │ www.tbmcg.com