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zira.com.ba

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In the Telecom world, ZIRA as BSS/OSS

vendor and technology expert helps you

unlock revenue for new services


We have always been on the Leading Edge

ABOUT US

ZIRA was founded in 1995, and has since established itself as a leading ICT Company in the CEE region for

Telecommunication industry, focusing on BSS/OSS.

We provide Risk Management Solution - Revenue Assurance & Fraud Management System, Billing and CRM,

management consulting, integration, data migration/conversion, testing services, and work with our partners and

third party vendors to integrate their solutions and components.

Our solutions and services are for many years helping some of the leading Telco operators and other Communication

Service Providers (CSP’s) to achieve their business targets in successful and cost effective way. ZIRA's growth has

resulted from tackling the development of challenging IT system solutions especially those involving transitioning

from multiple legacy systems.


Partnerships and Standards Supported

To be in compliance with latest telecommunications developments, trends and recommendations, ZIRA has

established several important relationships with partners, associations and initiatives concerned with the

telecommunication sector.


ZIRA Footprint


Public ZIRA Customers

During 17+ years of experience, ZIRA has successfully completed a number of ZIRA solution delivery projects,

implementation, integration, testing and data migration projects, delivering continually its solutions, mostly to the

prime country operators within CEE region. Focusing on Telco operators but also providing solutions and services to

the various types of CSPs, ZIRA built its brand as the vendor of trust in the CEE by being capable of delivering its

solutions and services to Tier 1, Tier 2 and Tier 3 operators equally successful, always on time and always within the

budget.

Our successful solution and service deployment at the prime country operators, such as BH Telecom (Bosnia &

Herzegovina) and T-Com (Croatia, subsidiary of Deutsche Telecom), but also to the Greenfields like VIP (Serbia) and

VIP (Macedonia) and many other operators (Türk Telekom, Telekom Austria Group, NetOne Angola.. ) , has made us

very confident in our solutions and service offerings, and has proven that we are on the right path using cutting edge

technology and innovative approaches in our solutions.


Product Line

About Our Products

A synopsis of the ZIRA's competitive products is included here to provide a better understanding of product portfolio.

“ZIRA is taking its future on being free of the legacy systems issues.”

Alun Lewis, Telecommunications Writer, and Consultant

ZIRA provides enterprise products and solution that are ideally suited for both entrant and established operators.

We strategically position and combine new solutions with legacy system that provided a complete integration of your

enterprise architecture into a single business system. ZIRA takes the Service Oriented Architecture (SOA) based

approach with stress on legacy system component reusability.

Scalable and modular structure of our product guarantees economical solution segmentation. With our well-tuned

approach to each implementation, we can guarantee full functionality with optimal cost strategy. This is one of the

competitive advantages that is additionally enriched with state of art technology and highest standards in design and

development.


Risk Management Approach

ZIRA Network to Business (N2B)

ZIRA N2B is designed to help regain complete control over leakages, covering complete and structured approach to

Risk Management. N2B is powerful, modular, configurable solution, used to produce proper benefits to any

Communication Service Provider. ZIRA Risk Management’s N2B works on top of OSS and BSS applications to provide

monitoring, identification, and analysis of leakages, capturing fraud, introducing best practices to breakthrough

revenue leakage, optimize revenue flows and to assure earned revenue.

ZIRA N2B Key Benefits:

• Modularity (modular architecture and scalability) - N2B Studio is an agile, easy manageable, flexible, modular

system that can be seamlessly implemented as a total solution or component-wise and integrated easily into any

BSS/OSS landscape

• Highly Flexible and Scalable – This solution is highly flexible and adaptive to customer demands. Flexible

framework to define, implement, track and analyze results of RA strategies

• Fantastic ease of use – User interface that is efficient, engaging, easy to learn and effective

• Near real-time monitoring of revenue streams and revenue losses

• Less time on operational activities and more on analytical activities

• Substantial reduction of losses by Identifying, monitoring and controlling revenue leakages and fraud detection

• Well beyond end-to-end reconciliation

• High Performance and Capability

ZIRA N2B Key Features:

• Revenue Control, Monitoring and Revenue

Protection

• End to End Business Process Monitoring – Business

Continuity in all phases

• Parallel Billing & Rating supported comparison

• Industry aligned fraud management

• 100% Web-based solution – For an even reduced

TCO

• N-Tier Component-based architecture

• Rule based revenue leakage detection with

competitive leakage identification card

functionality

• Unique in industry fraud methods combining rule

based and self-adaptive detection

• Build your application on the fly with application factory

• Telco-centric ETL focused on telecom specific data sources

• Workflow driven full control of all processes executed in the system

• Powerful analysis and reporting tools for Risk Management centric performance tracking


ZIRA Revenue Assurance

ZIRA Revenue Assurance Solution is an end-to-end approach and analysis conducting of the revenue cycle processes,

going beyond the traditional approach to Revenue Assurance, distinguishing problems that are not discovered

through the analysis of the particular area of revenue creation. Our approach achieves bottom-line impact by

implementing long-term automated process changes, preventing future revenue leakage. We take a comprehensive,

process-driven view and approach of the causes of revenue leakage; we focus on the processes, systems, and

employee skills and practices.

ZIRA Revenue Assurance Key Benefits:

• Increase revenue by reducing operational faults and malfunctions

• Optimize revenue investigation by receiving the most credible suspect accounts

• Prioritize revenue recovery on unique mix of skill sets and resource availability

• Increase visibility into measures and malfunctions

• Utilize the best revenue assurance “best practices” from throughout the industry

• Enabling organizations to develop competitive billing practices while facing new competition

• Helping reduce bad debt write-offs

• Identifying key revenue leakage indicators and linking with the underlying processes

• Automating key controls to build and maintain effective cost-controls throughout the revenue lifecycle

• Re-organizing and re-verifying billing accuracy

• Leveraging strategies to dramatically bring capital back into the business


ZIRA Fraud Management

With the rapid advancement of telecom industry different types of fraud are continuously emerging and causing

great losses to CSP’s revenues. ZIRA FM analyzes and identifies existing frauds and obtains their features. While

monitoring customers’, dealers’ or internal users’ consumption behaviour, ZIRA FM promptly discovers and prevents

any fraud to reappear. We are carefully studying existing consumption behaviour of customers, establishing in our

FM a finger mark that trace and monitors these behaviours. This allows us to find each user abnormal consumption

behaviour and prevent any new fraud occurrence. FM reduces present losses in a short time and increases the

profitability that can be expected from the next generation of network services.

The latest version of ZIRA FM with wide variety of unique, state-of-the-art fraud detection and prevention

technologies, including new subscriber evaluation, best in class network traffic and usage monitoring is developed to

help operator solve the problem of telecoms fraud.

ZIRA Fraud Management Key Features:

• Real-time processing of customer information, CDRs and external data

• Automatically generates dispatch

• Enables users to define rules on the fly

• Quickly processes extremely large amounts of data

• Customizable and expandable

• Supports a wide range of interface technologies

• Increases analyst effectiveness and customer service by helping the CSP to focus on fraudulent behaviour and

identify it in an early stage

• Unified dashboard design and representation of potential fraud activities from all enterprise systems and

applications

• Includes a full Case Manager and packaged reports

• Provides user friendly web GUI

• Identifies more cases in the long-term

• Detects new types of fraud

• Significantly reduce activities falsely flagged as fraudulent

• Facilitates integration with other network components and systems

• Extensible to other systems

• Comprise historical database,

managerial controls


ZIRA Billing

ZIRA Billing provides real-time rating and billing for voice, data, content, commerce, and video services. With an

integrated online-offline charging platform in one product, It supports all payment methods and provides revenuesharing

calculation capabilities for third-party content providers. ZIRA approach to design of Next Generation Billing

System is designed carefully as modular, pre-integrated solution, utilizing SOA, as important architectural principle

opening solution to the SaaS deployment options.

ZIRA Billing Key Benefits:

• Creation of new revenues through the flexible rating and charging schemes

• Faster response to competition

• Better customer satisfaction using powerful bonus, discount and loyalty program schemes

• Flexible pricing policy

• Faster and simpler configuration of new products

• Easy customer handling

• Minimized cost while preparing to launch new services

• Business agility through faster time-to-market and time-to-revenue

• Prevention of revenue leakages using powerful internal controlling system

• Simplified business processes and operational procedures

• Comprehensive customer’s behaviour analysis in terms of services usages and payment habits

• Easy and maintainable integration and deployment of the solution into the operator network

ZIRA Billing Key Features:

• Wire line, wireless, 3/4G, xDSL, VoIP, IPTV, NGN services

• On-line and batch CDR collection and processing

• Data collection from different mediation points, conversion of data into a UDR for rating

• Industry standard charging interfaces and files formats (CDRs, EDRs)

• Collection of all successfully rated UDRs for production of invoices.

• Complete control over CDR inputs - meta structure

approach

• Convergent rule-based processing, rating and

charging

• Re-rating and automatic credit corrections

• Custom pricing and discounts

• Real-time charging for the entire service with realtime

credit and account control.

• Single, convergent bill for all services

• Fast hot-billing/invoice on demand

• Multi-level "undo" capability for all operations

• Automatic financial transactions generation


ZIRA CRM

ZIRA CRM is fully featured, flexible and modular solution with real-time 360° view of subscriber(s) and service(s) data

that successfully responds to all demands of Telco business today and tomorrow.

All functions and customer-related information can be accessed through a single, easy to use, customer care user

interface. It helps Customer Sales Representatives to manage creation, changes, distribution, or cancellation of any

orders relevant to sales process. It can be used to support the sales process of any type of telecommunication service,

from data/IP/ services to wire line and mobile, to voice and messaging services.

ZIRA CRM Key Features:

• Advanced customer management

• Enable a common customer data structure to support

enterprise insight sharing

• Support for complex customer account hierarchy

• Consolidate segmented customer data into different

business functions

• Leverage segmented customer characteristics to

increase accuracy and timeliness of tailored service

offerings

• Complete end-to-end 360 degree view of your

customers

• Order management with complete transaction

execution monitoring and rollback functionality

• Configurable workflow definition driven Ordering

process

• Single consolidated product & service master for

faster products & services deployment

• Objective oriented “product attributes management”

for flexible product & service management

• Product Catalogue driven Order Entry

• Dynamic Validation and Filtering rules at Order Entry

• Dynamic report/document production, tracking and

archiving

• Native service convergence

• Flexible intranet solution with powerful query

capabilities

• Internet web-care with dynamic and personalized

interface

• Customer information review of current subscriber

package, including products, equipment and services

• Billing/Payment information review

• Advanced complaint management system

• Customer feedback analysis

• Rich data insight through role based analyses for

service representatives, finance manager and

marketing manager

• Easy integration with external systems to decrease

implementation time and costs

Sales Channels include support for different ways of interactions with customers: Internet, Call Centre, Dealer sales

offices and Partners.

CRM Applications are main components reused through

mentioned channels. Functionality of these applications

can be used directly via browser based UI or indirectly

through the exposed Web Services or APIs.

Application Setup and Support Modules are

configuration part of the solutions comprising highly

parameterized: Product Catalogue, Workflow and SLA

Engine, Reporting and Sales Channels security rules.

CRM Integration Platform shows some of possible

interfaces with external systems. The detailed description

is provided in chapter CRM Integration Platform, having in

mind SOA integration possibilities of the CRM.


ZIRA BISA

BISA is a complete Billing and Customer Care solution that provides fully featured customer management and

convergent Billing of different services such as wireline, wireless, data networks, IP based and NGN services.

The system offers n-tier and web-enriched features including multi-lingual, multi-currency and flexible tax structure

to support carriers worldwide. BISA flexibility supports fast introduction and deployment of new services, various

marketing and discount promotions, enabling the system with scalability and reliability.

ZIRA BISA is positioned around four key concepts:

• Fully Integrated Customer Care and Billing

• Single/Unified Data Model - used across the entire BISA suite

• Unified Product Catalogue – consolidated product and service catalogue

• Convergent Platform – the product can be implemented in either modular manner or as an entire suite

ZIRA BISA main elements:

• CRM Components - ZIRA CRM components provide fully featured customer relationship management, with realtime

360° view of customers and products data.

• Billing & Account Receivables - ZIRA Billing & AR provides billing for voice, data, content, commerce, and video

services. With an integrated online-offline charging platform in one product, it supports all payment methods and

provides revenue-sharing calculation capabilities for third-party content providers.

• Rating - ZIRA provides Rating, with robust online/offline charging capabilities, manageable by business and IT

teams alike, to helping customer to introduce attractive and innovative services.

Product Catalogue - In ZIRA BISA, everything is deployed around

one Product Catalogue. The Product Catalogue, based on TM’

standards –SID model, provides central product repository for

product and service offering.

Integration Framework - ZIRA Dock-In Approach is a multibenefiting

method which secures the smooth and completely

uninterrupted installation, integration and deployment of ZIRA

solution into the customer network. It also enables the transparent

usage of the legacy systems using SOA and enables smooth

replacement of the legacy systems fully or in its portion with ZIRA

solution, without any business and traffic interruption, being

always on the safe side.


Professional Services

PROGRAM MANAGEMENT

ZIRA’s Program Management service provides comprehensive project(s) oversight and resources handling with a

single point of responsibility for multi-task coordination, prioritization, and communication. Our program managers

will work directly with all relevant third parties (ISV’s, existing system providers, system integrators, etc.) to support

proper coordination and project(s) completion.

ENTERPRISE ARCHITECTURE, PLANNING & DESIGN

ZIRA’s solution architects will work with your company to analyze, plan, design, and document your targeted system

architecture to optimally (short TTM, low OPEX) support your service offerings. This also includes working with third

party vendors to integrate components using a Service Oriented Architecture (SOA) approach, i.e. reusability and

legacy support.

IMPLEMENTATION & INTEGRATION

Our strategic positioning and integration of new market solutions with your existing systems will make your complete

enterprise architecture into a single fully integrated and consolidated business system. Furthermore, streamline your

overall system architecture through our systems integration approach. It is not only about introducing and

integrating new solutions, but also utilizing the legacy applications and systems to maximize returns from an existing

IT investment.

DATA MIGRATION

ZIRA’s strategy is to attain the highest level of accuracy and success in data migration. Our migration strategy

framework (Z-MF) is to implement automated and manual methods required to migrate, convert, and test all legacy

data necessary for the operation of the new system. Our field proven and carefully planned approach,

comprehensive tools and experienced methods break down migration complexity to a manageable project reducing

data loss risk. ZIRA’s migration framework unique tools for migration of enterprise database systems (EDS) and

hands-on experience in diverse business environments are proven to make the process of high-risk migration

streamlined and seamless for our customers.

TESTING (E2E)

ZIRA’s testing approach is an extensive process of testing the quality of all elements within an application system.

This process includes functionally-oriented module testing, business-oriented module integration, systems

integration, and acceptance testing. The testing process requires standardizing an approach for all parts of the

overall testing. This standardization allows the reuse of testing scripts in consecutively larger portions of the

application system. Therefore, our testing approach is composed of the following major phases: Definition phase,

Execution phase and Acceptance phase

MAINTENANCE SUPPORT

ZIRA’s provides 24/7 Customer Support Center (“CSC”) as the central point of contact for all technical customer

service requests. The Support Center call management process ensures all customer requests are logged, tracked, and

monitored from the initial service request to resolution. ZIRA CSC offers a multi-layered approach to a total service

solution.


Overview

Professional Services

ZIRA SPECTRUM OF SERVICES

BUSINESS SERVICES

OPERATIONS SERVICES

Program Management

Enterprise Architecture, Planning, and Design

Business Analysis and Concept Development

Implementation & Integration

Data Migration

Testing

CONSULTING

Business-oriented

module Testing

IMPLEMENTATION & INTEGRATION

sstreamline your overall system architecture

through our systems integration approach. It is

not only about introducing and integrating

new solutions, but also utilizing the legacy

applications and systems to maximize returns

from an existing IT investment.

Near zero Downtime,

Lower risk,

Lower cost

ZIRA

T

E

S

T

I

N

G

Functionalyoriented

module

Testing

System integration

testing

PROGRAM MANAGEMENT

ZIRA’s Program Management service provides

comprehensive project(s) oversight and

resources handling with a single point of

responsibility for multi-task coordination,

prioritization, and communication.

ENTERPRISE ARCHITECTURE, PLANNING &

DESIGN

. This also includes working with third party

vendors to integrate components using a

Service Oriented Architecture (SOA) approach,

i.e. reusability and legacy support.

Minimized Business

Disruption

Support for different

migration strategies:

Big Bang,

Incremental, Phased,

Staged

D

A

T

A

M

I

G

R

A

I

T

O

N

FRAME

WORK

Acceptance testing

BUSINESS ANALYSIS, REQUIREMENTS

ASSESSMENT & CONCEPT DEVELOPMENT

Our consultants are well versed in

diagnosing and analyzing specific

problems in any telecom environment.

From our mutually conclusive business

analysis, ZIRA will define a flexible pricing

scheme for your solution.

Support for real-time

Pre-paid or Post-paid

business flows


Copyright © 2012 ZIRA

Contact Us

For more information about how

ZIRA's distinctive solutions and

services can help you achieve high

performance by creating, developing,

delivering and managing innovative

services more efficiently and

effectively, please contact ZIRA HQ:

info@zira.com.ba

+387 33 296-680

All rights reserved.

ZIRA, its logo, and

Company Profile are

trademarks of ZIRA.

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