MANUAL - Sonera

MANUAL
Payment terminal Verifone VX520

MANUAL
Payment terminal Verifone VX520

TABLE OF CONTENTS:
1. GETTING STARTED
1.1 Important...................................................................................... 4
1.2 Terminal structure.......................................................................... 5
1.3 Connecting the cables................................................................... 6
1.3.1 Connecting the power cord................................................... 6
1.3.2 Connecting the Ethernet cable.............................................. 7
1.4 Battery.......................................................................................... 8
1.5 SIM card....................................................................................... 9
1.6 Changing the paper roll.................................................................10
1.7 Using the menus...........................................................................10
1.8 How to enter characters................................................................ 11
1.9 How to switch the terminal on and off............................................. 11
1.10 How to test the connection.......................................................... 11
2. SETTINGS
2.1 Terminal settings..........................................................................12
2.2 How to print parameters................................................................12
2.3 Batch time....................................................................................12
2.4 Cashier number............................................................................13
2.5 How to change the time and date...................................................13
2.6 How to enter IP addresses.............................................................13
2.7 Power options..............................................................................13
2.8 Sounds........................................................................................13
3. DOWNLOADS
3.1 How to download the software ......................................................14
3.2 How to download parameters........................................................14
4. DAILY USE
4.1 Transactions.................................................................................15
4.1.1 Chip card transactions.........................................................15
4.1.2 Swipe card transactions.......................................................16
4.1.3 Contactless card transactions..............................................17
4.1.4 Void ...................................................................................18
4.1.5 External void.......................................................................18
4.1.6 Manual entry of card number...............................................19
4.1.7 Receipt copy......................................................................19
4.1.8 Return................................................................................20
4.1.9 Cashback...........................................................................21
4.2 Online transactions.......................................................................21
4.2.1 General information on online transactions............................21
4.2.2 Online queue......................................................................22
4.3 Reports and bank connection .......................................................22
4.3.1 Batch report .......................................................................22
4.3.2 Monthly report....................................................................23
4.3.3 Bank connection.................................................................23
4.3.4 Blacklist.............................................................................24
4.3.5 Report explanations............................................................25
4.3.6 Issue report........................................................................26
4.3.7 Issue acknowledgement......................................................27
4.4 Authorization notifications....................................................... 28-29
5. SPECIAL VERSIONS
5.1 Cash receipt.................................................................................30
5.2 Cash withdrawal...........................................................................30
5.3 Extra / Tip.....................................................................................31
5.4 VAT..............................................................................................31
5.5 Mandatory authorization...............................................................32
5.6 Preauthorization...........................................................................32
5.7 Invoice.........................................................................................32
5.8 Multi-cashier................................................................................33
6. OTHER VERSIONS
6.1 Shared use by multiple companies.................................................34
7. TROUBLESHOOTING
7.1 Messages on the screen...............................................................35
7.2 Messages on the receipt...............................................................36
7.3 Other errors.................................................................................36
7.4 Maintenance................................................................................37
8. TECHNICAL DETAILS....................................................................... 38
9. USEFUL CONTACT INFORMATION.................................................... 39
9.1 How to return the payment terminal................................................39

1. GETTING STARTED 1. GETTING STARTED
1.1 Important
1.2 Overview
!
PLEASE NOTE: If the user fails to adhere to these instructions and
the terminal is damaged, it will void the warranty!
••
Protect the power cord and the modem. If they are damaged, they must not be
used.
••
The terminal is neither waterproof nor dustproof. It is intended for indoor use only.
••
The warranty on the terminal expires, if the terminal has been exposed to rain or
dust.
THERMAL PRINTER
••
Do not use the terminal near water or in moist conditions.
••
Do not use the terminal in temperatures below zero.
••
Do not insert any foreign objects into the slots or connection ports of the terminal.
This might seriously damage the terminal.
••
If the terminal is damaged, please contact maintenance. Never try to fix the
terminal yourself.
••
Only use appropriate paper in the terminal to avoid paper jams and damage to the
printer.
PRINTER DOOR
LATCH
SERRATED
METAL STRIP
DISPLAY
SWIPE READER
F1 - F4
• Low-quality paper may cause paper jams or generate harmful paper dust.
••
The terminal must not be plugged in the same power outlet as devices with no
transformer or devices with a transformer generating too high a voltage.
• Never use thinner, trichloroethylene, or ketone-based solvents for cleaning the
terminal. These substances may deteriorate the terminal’s plastic or rubber parts.
• Never spray cleaners or other solutions directly onto the screen or keypad.
Instead, use a cleaning cloth or the like.
ALPHA
KEY PAD
PURPLE 1 - 4
• Always switch off the terminal before removing the battery.
• Do not remove the power cord when a payment transaction is being processed,
since this might prevent the transaction from being saved in the device memory.
••
The Li-ion battery of the terminal is hazardous waste. Do not dispose of the battery
with combustible waste. The battery must be taken to a hazardous waste
collection point or sent to the manufacturer for appropriate disposal.
CANCEL KEY
ENTER KEY
CLEAR KEY
CHIP CARD READER
4 5

1. GETTING STARTED 1. GETTING STARTED
1.3 Connecting the cables
1.3.2 Connecting the Ethernet cable
To connect the cables, remove the cover at the bottom of the terminal.
1.3.1 Connecting the power cord
Connect the Ethernet cable to the ETH port at the bottom of the terminal. Connect the
other end of the cable either to a broadband modem or a broadband plug.
A
B
ETH
RS232 ETH
Connect the power cord to the indicated slot at the bottom of the terminal. Connect
the Power cord to the transformer and put the plug in a socket.
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1. GETTING STARTED 1. GETTING STARTED
1.4 Battery
1.5 SIM card
The VX520 payment terminal uses a GRPS connection in the Sonera mobile network
for data transfer.
The SIM card in the device is ready for use.
PLEASE NOTE: If you suspect or have noticed there is something
wrong with the SIM card, please contact Sonera Customer
Service.
To insert the battery, put it in position and press down until it snaps into place.
A B C
The SIM card slot is located under the battery. Insert the SIM card chip down and
folded corner down.
During normal use, the battery should be recharged whenever the charge is 1% or
lower. When the payment terminal is connected to a power supply, it automatically
starts to recharge the battery. The LED light next to the display blinks orange when
the battery is being recharged. The light turns green when the battery is full. When
the battery is nearly empty, the light is red. You can always keep the payment terminal
connected to a power supply, as this has no effect on battery life. Ideally, let the
payment terminal recharge at night. This way, the battery is full when the working day
begins, and automatic batch transmission can be performed at night.
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1. GETTING STARTED 1. GETTING STARTED
1.6 How to replace the paper roll
1. Pull the release latch upwards to unlock the cover of the paper compartment.
2. Open the cover.
3. Remove the old paper roll from the paper compartment.
4. Place a new paper roll into the compartment. Make sure that the paper feeds from
the underside of the roll towards the serrated metal strip of the terminal.
5. Insert the edge of the paper into the tear bar slot and close the paper compartment
cover.
6. You will see the text:
••
PAPER INSERTED PLEASE PRESS ENTER. Press Enter.
1.8 How enter characters
To navigate through the menus, use the PURPLE1 and PURPLE2 keys. To confirm
your selections, press Enter. To go back to the previous menu, press Cancel.
To return to the start view, press Cancel repeatedly. In the menus, press keys F1 to F4
to make a selection.
1 = Q Z . 2 = A B C 3 = D E F
4 = G H I 5 = J K L 6 = M N O
7 = P R S 8 = T U V 9 = W X Y
* = , ‘ “ 0 = - space + # = ! : ; @ = & / \ % $ _
1.9 How to switch the terminal on and off
To switch on the terminal press Enter and hold it down for about 5 seconds or connect
the power cord to the terminal device. To switch off the terminal, press Cancel and
hold it down for about 5 seconds.
PLEASE NOTE: The terminal will not switch off it the power cord is
connected.
1.7 How to navigate the menus
To navigate through the menus, use the PURPLE1 and PURPLE2 keys. To confirm
your selections, press Enter. To go back to the previous menu, press Cancel. To return
to the start view, press Cancel repeatedly. In the menus, press keys F1 to F4 to make a
selection.
1.10 How to test the connection
1. If the terminal status is ENTER AMOUNT, press PURPLE1 and then Enter.
2. Next, select F2 SEND BATCH.
3. The text CONNECTING will appear on the screen.
••
If the connection is successfully set up, the word CONNECTED appears on
the screen.
••
A bar and the text RECEIVING are displayed on the screen.
••
The bar turns gradually black as the batch sending progresses.
••
The payment terminal retrieves the payment terminal data, AID and BIN
tables, EMV keys and blacklist.
The terminal is now ready for use.
You can also test the connection when the terminal is switching on.
If the blacklist is not downloaded to the terminal, the following text will be displayed on
the screen: BLACKLIST MISSING. UPDATE THE BLACKLIST?
Select Enter. The payment terminal retrieves the payment terminal data, AID and BIN
tables, EMV keys and blacklist.
PLEASE NOTE: If the connection does Not work, see section 7
TROUBLESHOOTING for further instructions.
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2. SETTINGS 2. SETTINGS
2.1 Terminal settings
Some of the settings are explained further below. The section concerned is specified
in brackets.
1. To access the Settings menu, press PURPLE4, Enter and F4 SETTINGS.
2. Select the EDIT menu on the Settings screen.
BATCH TIME (2.3)
CASHIER NUMBER (2.4)
TCP/IP PARAMETERS (2.6)
LANGUAGE
EXTRA (5.4)
CASH RECEIPT (5.1)
POWER OPTIONS (2.7)
AUTH. MANDATORY (5.6)
TIME SETTINGS (2.5)
VAT (5.4)
PREAUTHORIZATION (5.7)
MULTICASHIER VER (5.9)
SOUND (2.8)
ONLINE BATCH (4.2)
TCS QUEUE LIMITS (4.3)
2.2. How to print parameters
Automatic transmission time of the terminal
Cashier number of the payment terminal
DHCP/ FIXED IP
The language of the terminal (Finnish/Swedish/English)
Settings of the Extra (Tip) function
YES / NO
Powersave settings of the payment terminal
YES / NO
Time and date
YES / NO
YES / NO
YES / NO
ON/OFF
ON/OFF/CONDITIONAL
Maximum sum/number of transactions
1. Press PURPLE4 and Enter.
2. Select PRINT PARAMETERS F2 and PARAMETERS F2.
••
The terminal prints a list of parameters with the settings of the terminal.
Save the printed list for later use.
2.3 Batch time
••
The payment terminal establishes a connection to the bank automatically if the batch
transmission time has been specified in the settings and the payment terminal is on at
that time.
••
We recommend that the batch time be after the closing time of your business.
Avoid setting the batch time on the hour.
1. Press PURPLE4, Enter and select SETTINGS F4.
2. Select the transmission time.
3. Enter a desired batch time with four digits. Example: 0315.
If you do not wish to use the automatic sending time, set it to be at 9999.
The batch must then be sent manually.
2.4 Cashier number
If you have more than one payment terminal, it is important to distinguish between the
different terminals based on their cashier number. If a terminal has a cashier number,
the number is printed on each receipt for payment transaction. This information can
be useful if clarification is needed on a particular case.
1. Press PURPLE4, Enter and select SETTINGS F4.
2. Go to CASHIER NUMBER in the menu.
3. Enter the desired cashier number with three digits. For example, 001, 002, etc.
2.5 How to change the time and date
1. Press PURPLE4, Enter and select SETTINGS F4.
2. Select TIME SETTINGS in the menu.
3. Select ADJUST CLOCK.
4. Select the item you want to change and change it.
5. Accept by pressing Enter.
2.6 How to enter IP addresses
If the network to which the terminal is connected uses fixed IP addresses,
the addresses must be specified in the terminal settings.
1. Press PURPLE4, Enter and select SETTINGS.
2. Go to TCP/IP PARAMETERS.
3. Choose FIXED IP.
IP ADDRESS = The IP address used by the terminal
GATEWAY = the gateway used
SUBNET MASK = the subnet mask used
2.7 Power options
1. Press PURPLE4, Enter and select SETTINGS.
2. Go to POWER OPTIONS in the menu.
SHUT-DOWN TIMER = Time after which the terminal is switched off, indicated in
seconds (for example, 180 = 3 min). The payment terminal does not switch off if it is
being recharged. Further, the payment terminal does not switch off, if a screensaver is
in use. If you want to turn off the sleep mode, type 0.
ONLINE STATUS = The minimum battery charge enabling the terminal to function,
indicated as a percentage (for example, 20).
2.8 Sounds
To adjust the button sounds, select PURPLE4, Enter and SETTINGS.
12
Select SOUND. You may turn the key sounds either on or off.
13

3. DOWNLOADS
4. DAILY USE
3.1 How to download the software
PLEASE NOTE: When downloading software, you should keep
the terminal in one place and recharge it at the same time. For
example, do not download software in a moving car, as this might
abort the download process. Before downloading, send the
transactions from the terminal to the bank by selecting PURPLE1
and SEND BATCH. After downloading the software, you also have
to download the parameters to the terminal. See section 3.2 for
instructions.
1. Select Settings and Enter.
2. Select APPLICATION DOWNLOAD.
3. Select APP + PARAMS / ONLY APPLICATION.
The terminal will now download the software. A bar will appear on the screen that
gradually turns black as the download progresses.
3.2 How to download parameters
1. Select Settings and Enter.
2. Select DOWNLOAD.
3. Select FROM LOADPOINT.
4. Select PHONE.
4.1 HOW TO MAKE TRANSACTIONS
4.1.1 Chip transactions
1. ENTER AMOUNT: Enter the amount in euros, including cents, and press Enter.
2. INSERT/SWIPE OR PRESENT CARD: Insert the card in the chip card reader slot,
the chip facing up.
3. CREDIT/DEBIT: The customer selects the payment method.
4. ENTER PIN AND PRESS ENTER: The customer enters the PIN code and presses
Enter.
••
The terminal prints out the seller’s receipt and prompts whether the customer
receipt will be printed. Press Enter, if you want to print the customer’s
receipt. Otherwise, press Cancel.
••
If the transaction has been confirmed with a PIN code, the customer need
not sign the receipt.
5. The payment terminal prompts you to check the customer’s identity, if the rules of
the card product so require.
6. Press Enter and check the customer’s identity. On the receipt, write the last four
digits of the customer’s identity number and indicate how you checked the
identity.
7. REMOVE CARD: Remove the card from the reader.
PLEASE NOTE: To skip the PIN code, press Enter. In this case,
the seller always takes full responsibility for the transaction.
Make sure the card is in the reader slot during the entire
transaction, or the operation will be aborted.
The payment terminal will now download the parameters. A bar will appear on the
screen that gradually turns black as the download progresses. The terminal will print
the text “SUCCESSFUL PARAMETERS DOWNLOAD” on the receipt.
PLEASE NOTE: After the parameters have been downloaded, you
must set up a connection to the bank with the terminal.
Press PURPLE1 and select SEND BATCH.
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4. DAILY USE 4. DAILY USE
4.1.2 Swipe card transactions
1. ENTER AMOUNT: Enter the amount in euros, including cents, and press Enter.
2. INSERT/SWIPE OR PRESENT CARD: Swipe the card through the reader.
3. CREDIT/DEBIT: Select the payment method.
••
The terminal prints out the seller’s receipt and prompts whether the
customer receipt will be printed. Press Enter, if you want to print the
customer’s receipt. Otherwise, press Cancel.
••
The payment terminal prompts you to check the customer’s identity, if the
rules of the card product so require.
4. Press Enter and check the customer’s identity. On the receipt, write the last four
digits of the customer’s identity number and indicate how you checked the
identity.
PLEASE NOTE: If the PIN code step is skipped, the merchant is
liable for the transaction.
4.1.3 Contactless card transactions
1. ENTER AMOUNT: Enter the amount in euros, including cents, and press Enter.
2. INSERT/SWIPE OR PRESENT CARD: The customer places the card by the display
of the payment terminal.
3. CREDIT/DEBIT: The customer selects the payment method.
••
The terminal prints out the seller’s receipt and prompts whether the
customer receipt will be printed. Press Enter, if you want to print the
customer’s receipt. Otherwise, press Cancel.
••
The payment terminal prompts you to check the customer’s identity, if the
rules of the card product so require.
4. Press Enter and check the customer’s identity. On the receipt, write the last four
digits of the customer’s identity number and indicate how you checked the
identity.
PLEASE NOTE: Contactless cards have a time limit set by the
provider of the card for contactless functions. When the limit is
met, the payment terminal automatically asks the customer to
insert the card into the chip reader. The chip is used for the
transaction then instead.
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4. DAILY USE 4. DAILY USE
4.1.4 Void
4.1.6 Manual entry of card number
NOTE! A void can only be done to a transaction that is still in the
terminals memory.
1. Press MENU F1 and select VOID.
2. ENTER RECEIPT NUMBER: The terminal shows the number of the latest receipt as
default. Press Enter to accept it, or enter another
receipt number and press Enter.
3. PLEASE INSERT CARD / READ SCANNING LINE: Insert the card in the reader or
swipe the card.
••
The terminal displays the text CANCELLATION APPROVED, prints out the seller’s
receipt and prompts whether the customer receipt will be printed. Press
Enter, if you want to print the customer’s receipt. Otherwise, press Cancel.
4. TRANSACTION NOT FOUND: The receipt number you entered is wrong or the
transaction has already been transmitted to the bank.
1. Select MENU F1 and choose MANUAL ENTRY F3
2. CARD NUMBER: Type the card number and press Enter
3. EXPIRY DATE: Type the card’s expiry date and press Enter
4. DEBIT / CREDIT: Valitse maksutapa.
5. AMOUNT: Enter the amount in euros, including cents, and press Enter.
6. AMOUNT: Enter the amount in euros, including cents, and press Enter.
7. DIAL? YES/NO: If you want the terminal to verify the transaction, select YES.
NOT ALLOWED: The number of the card in question cannot be entered manually.
PLEASE NOTE: Manually entered transactions must always be
verified. If you bypass the authorization, the terminal will ask you
to enter an authorization code.
4.1.5 External void
PLEASE NOTE: An external void cannot be performed without the
card with which the transaction was made.
An external void can also concern a transaction that was performed on another
payment terminal of the same company.
1. Press MENU F1 and select EXTERNAL VOID.
2. ENTER RECEIPT NUMBER: Enter the receipt number of the transaction to be
cancelled. You will find it on the receipt under REC.NUM.
3. SERIAL NUMBER: Enter the serial number of the terminal device that was used for
carrying out the transaction in question. The serial number can
be found next to the bar code at the back of the device, under S/N.
4. TRANSACTION TIME HHMM? Type the time of the transaction (hours:minutes).
This is found on the receipt under TIME.
5. PLEASE INSERT CARD: Insert the card that the transaction was made with.
••
The terminal connects and voids the transaction, after which the terminal displays
the message CANCELLATION APPROVED.
••
The terminal prints out the seller’s receipt and prompts whether the customer
receipt will be printed. Press Enter, if you want to print the customer’s receipt.
Otherwise, press Cancel.
Call the authorization centre, type in the number they give you, and press Enter.
You can also bypass this procedure by entering 9999. In this case, the responsibility
lies with your company.
The terminal prints out the seller’s receipt and prompts whether the customer
receipt will be printed.
Press Enter, if you want to print the customer’s receipt. Otherwise, press Cancel.
The payment terminal prompts you to check the customer’s identity, if the rules
of the card product so require. Press Enter and check the customer’s identity.
On the receipt, write the last four digits of the customer’s identity number and
indicate how you checked the identity.
4.1.7 Receipt copy
1. Press MENU F1 and select RECEIPT COPY.
2. ENTER RECEIPT NUMBER: The terminal shows the number of the latest receipt as
default. Press Enter to accept it, or enter another
receipt number and press Enter.
3. The terminal prints a copy of the receipt.
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4. DAILY USE 4. DAILY USE
4.1.8 Return
You can make a return at any time. If you need to undo a transaction made on the
same day, use the VOID function (4.1.4) instead.
1. Press MENU F1 and select RETURN.
2. ENTER AMOUNT: Enter the amount in euros, including cents, and press Enter.
3. PLEASE INSERT OR SWIPE CARD: Insert the card in the reader or swipe the card.
4. CREDIT/DEBIT: Select the payment method.
••
The terminal prints out the seller’s receipt and prompts whether the
customer receipt will be printed. Press Enter, if you want to print the customer’s
receipt. Otherwise, press Cancel.
••
If the transaction has been confirmed with a PIN code, the customer need
not sign the receipt.
••
The payment terminal prompts you to check the customer’s identity, if the
rules of the card product so require.
••
Press Enter, check the customer’s identity, write the last four digits of the
customer’s personal identity number on the receipt and indicate his/her
identity card type.
••
Return without a card: Press the * button when the terminal asks to insert
the card. The terminal will now ask for the card number and expiry date.
••
The terminal will inform NOT ALLOWED if the card does not allow manual
entry.
Below is a list of the problem types occurring in problem reports, and of the actions
that need to be taken to remedy the problems. The problem report is displayed on the
payment terminal until the problems have been acknowledged or the batches reprocessed.
The transaction recipient here refers to the bank or card company to which
the transactions are sent from Point’s reporting service. When a batch has been
acknowledged, it cannot be re-sent under any circumstances. Batch acknowledgement
is always the entrepreneur’s responsibility.
PLEASE NOTE: The RETURN function is NOT available for debit
card transactions.
4.1.9 Cashback
Cashback refers to transactions where you withdraw money simultaneously as you pay
for purchases.
1. Press MENU F1 and select Cashback.
2. Purchase amount: Enter the total amount of the purchases. Press Enter.
3. Cashback amount: Enter the cashback amount. Press Enter.
4. Insert the card. The customer inserts a chip card into the reader.
5. Enter PIN: The customer enters a PIN code and presses Enter.
••
The payment terminal verifies the transactions and prints out the receipts.
••
Check the customer’s identity.
••
Both receipts must be signed by the customer and the salesperson.
••
Cashback transactions are indicated on a separate line in the payment
terminal’s batch report, with the cashback amount on a line of its own.
••
The purchase amount is included in either debit or credit purchases,
depending on the method of payment.
4.2 ONLINE TRANSACTIONS
PLEASE NOTE: A cashback transaction is allowed only in
connection with purchases, and it must be made with a
chip card and confirmed with a PIN. The transaction must
always be verified.
4.2.1 General information on online transactions
1. Press LILA4. Type the daily password and press Enter.
2. Choose EDIT F4, scroll down with LILA2 and select ONLINE BATCH F4.
3. Choose ON F2.
••
Online batch is a function which sends information on each payment transaction to
the real-time database of the Point reporting service. This is to prevent the loss of
information from the payment terminal. In connection with the next manual or automatic
transaction transmission the transactions stored in the database change
status in the Point reporting service and will be automatically sent to the recipient.
••
The option CONDITIONAL for online batches is available for terminal devices using
GPRS. If an offline transaction is made (the card is not verified), the terminal will
not make an online transmission of the transaction. When a verified transaction is
carried out, the terminal makes an online transmission of the transaction and also
sends any transactions that have been queued.
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4. DAILY USE 4. DAILY USE
4.2.2 Online batch
Online batch settings enable you to choose the maximum sum and number of transactions
in the terminal memory. After the maximum is reached, the terminal transmits
the transactions forward. From the settings found in the TCS queue limits menu, you
can determine when the terminal sends transactions that are in queue from its
memory as an online batch to Point reporting.
NOTE! If you wish to edit these settings, please contact Sonera’s
customer service
• TCS QUEUE AMOUNT = The maximum sum of the transactions in queue. After
this amount is reached, the terminal will send all of the transactions in queue (e.g.
2,000 euros).
• TCS QUEUE COUNT = The maximum number of the transactions in queue. After
this number is reached, the terminal will send all of the transactions in queue (e.g.
20).
The largest possible sum is 999999,99 €. The largest possible number is 40.
4.3 REPORTS AND BANK CONNECTION
4.3.1 Batch report
1. Press PURPLE1 and Enter.
2. Choose PRINT BATCH.
The terminal prints a report on the day’s transactions, classified by card type.
Please note that the terminal automatically clears this report after the transactions
have successfully been sent to the bank..
4.3.2 Monthly report
The monthly report can also be used for example as a shift report. The terminal keeps
adding transactions to the report until it is reset.
How to print a monthly report:
1. Press PURPLE1 and Enter.
2. Select MONTHLY REPORT.
3. Select MONTHLY REPORT again.
••
The payment terminal prints a report itemized by card.
How to reset the monthly report:
1. Press PURPLE1 and Enter.
2. Select MONTHLY REPORT.
3. Select RESET REPORT.
••
The terminal resets the report.
4.3.3 Bank connection
The terminal will automatically establish a connection to the bank, provided that a time
of dispatch has been specified in its settings The connection to the bank can also be
established manually, if the automatical connection fails.
PLEASE NOTE: An automatic bank connection can only be
established if the payment terminal is on.
1. Press PURPLE1 and Enter.
2. Select SEND BATCH.
••
The terminal prints a batch report and sets up a connection to the
TCS service.
••
The terminal sends the batch and retrieves the AID and BIN tables,
EMV keys, and the blacklist.
••
If the batch has been transmitted successfully, the following text is printed
on the report: BATCH SENDING OK.
••
This text will not be printed, however, if no transactions have been carried
out with the payment terminal..
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4. DAILY USE 4. DAILY USE
4.3.4 Blacklist
The terminal will update the blacklist automatically via the bank connection.
The blacklist can also be updated manually, if it is not on the terminal.
1. Press PURPLE4 and Enter.
2. Select DOWNLOAD PARAMETERS.
3. Select EMV PARAMETERS.
4. Select BLACKLIST and FULL or UPDATE.
FULL = the payment terminal retrieves the entire blacklist base.
UPDATE = the payment terminal updates the blacklist base.
The terminal sets up a connection to the bank and updates the blacklist.
The number of blacklisted items will be printed on the receipt.
4.3.5 Report explanations
Payment transactions are listed on the batch report by card type. After the list,
a summary of all payment transactions is shown:
• SENT TO TCS: The total sum and amount of transactions that are sent to
Point reporting as online transactions.
• NOT SENT TO TCS: The total sum and amount of transactions that have not
been sent to Point reporting as online transactions.
• TOTAL: The total sum and number of transactions.
• BATCH SENDING OK: Tells you that the transmission has been successful.
• ISSUE REPORT: Any problems in sending batches from the Point reporting
service to the bank and other recipients.
• AID TABLE, BIN TABLE and EMV KEYS: The terminal updates the new
information if the bank has updated the new tables or keys.
• BLACKLIST: This is the number of cards on the blacklist.
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4. DAILY USE 4. DAILY USE
4.3.6 Issue report
The payment terminal sends the transactions to Point’s reporting service. The service
forwards the transactions in batches to banks or card companies. If there is a problem
in the batch transmission, this will be indicated in a problem report. In order that paper
could be saved, problem reports always contain a maximum of 20 batches with problems.
Below is a list of the problem types occurring in problem reports, and of the actions
that need to be taken to remedy the problems. The problem report is displayed on the
payment terminal until the problems have been acknowledged or the batches reprocessed.
The transaction recipient here refers to the bank or card company to which
the transactions are sent from Point’s reporting service. When a batch has been
acknowledged, it cannot be re-sent under any circumstances. Batch acknowledgement
is always the entrepreneur’s responsibility.
• PENDING = The batch is waiting to be sent to the recipient.
Action = Not needed. The batch will be sent automatically.
• OLD TRANSACTIONS = The payment terminal has sent transactions that are
older than 20 days.
Action = The batch can be sent by Point. Contact Point’s customer service. If the
transactions have already been re-processed in some other way, the batch can be
acknowledged from the service or the payment terminal.
• SENT TO BANK FAILED = The sending of the batch to the recipient has failed.
Action = Contact the recipient and check why the transmission has failed. If the
batch needs to be re-sent, it will be done by Point. Please contact Point’s customer
service. If the batch has been processed by the bank, it can be acknowledged
from the service or payment terminal.
• NOT SENT, CONTAINS DUPLICATES = The batch has not been sent, as it
contains duplicate transactions.
Action = Contact your bank and check the duplicates included in the batch. If the
batch needs to be re-sent to the bank, it will be done by Point. Please contact
Point’s customer service. If the batch has been processed in some other way, it
can be acknowledged from the service or payment terminal.
• SENT TO BANK, REPORT OVERDUE = The batch has been sent to the recipient,
but no response has been received yet.
Action = Contact the recipient and check that the transmission has succeeded.
Acknowledge the batches from the service or payment terminal.
• ALL REJECTED = The response states that the batch has been declined.
Action = Contact the recipient and check why part of the batch has been declined.
If the batch needs to be re-sent to the bank, it will be done by Point. Please
contact Point’s customer service. If the batch has been processed in some other
way, it can be acknowledged from the service or payment terminal.
• PARTLY REJECTED = The response indicates that some of the transactions
included in the batch have been declined.
Action = Contact the recipient and check why part of the batch has been
declined. When the recipient has processed the batch, it can be acknowledged
from the service or payment terminal.
• NON-MATCHING PAYMENT = The payment amount does not match the bank
statement.
Action = Contact your bank and acknowledge the batch from the service or
payment terminal.
• PAYMENT OVERDUE = The payment to the bank account has been delayed.
Action = Contact your bank and acknowledge the batch from the service or
payment terminal.
4.3.7 Acknowledging an issue
1. Press PURPLE1 and Enter.
2. Select ISSUE REPORT
3. Select ACKNOWLEDGE ISSUE.
4. ISSUE ID: Enter the 4-digit number you find in front of the problem in the problemreport
and press Enter.
The payment terminal contacts the service, acknowledges the problem from the
service and displays the message ISSUE ACKNOWLEDGED.
If the acknowledgement fails, the message COULD NOT ACKNOWLEDGE ISSUE is
displayed on the screen.
PLEASE NOTE: It is the seller’s responsibility to monitor the
monetary transactions and to remedy potential problems. When
a batch has been acknowledged, it can no longer be forwarded
but will be removed from Point’s service. Batches for which no
remittance has been received must not be acknowledged from
the payment terminal. They can be re-sent by Point.
26 27

4. DAILY USE 4. DAILY USE
4.4 AUTHORIZATION CODES
If a transaction is rejected by the authorization centre, a code indicating the reason of rejection
is printed on the receipt. Transactions are declined on the basis of notifications given by
the bank or credit card company.
000-099 are codes of acceptance
000 Accepted
001 Check ID
002 Accepted for partial amount
003 Accepted (VIP))
005 Accepted, account type defined by the card donora
006 Accepted for partial amount, account type defined by card donor
007 Accepted, chip update
100-199 Declined, card removal, no need to confiscate the card
100 Declined
101 Card is no longer valid
102 Suspected card counterfeit
103 Cashier, call recipient
104 Limited card
105 Cashier, call recipient’s security department
106 Allowed number of PIN attempts exceeded
107 Cashier, call the card donor
108 Cashier, check the card donor’s special terms and conditions, verify manually
109 Wrong payment recipient identifier
110 Wrong amount
111 Wrong card number
112 PIN code required
113 Commission not accepted
114 Account type not found
115 Required action not supported
116 Not enough funds
117 Wrong PIN
118 Unknown card
119 Transaction not allowed for card holder
120 Transaction not allowed for payment terminal
121 Exceeds withdrawal limit
122 Security violation
123 Exceeds time limit for withdrawals (too often)
124 Violation of law
125 Card not yet valid
126 Wrong PIN block
127 Wrong PIN length
128 PIN key synchronization error
129 Suspected fraud
200-299 Declined, confiscate card
200 Declined
201 Card expired
202 Suspected card counterfeit
203 Cashier, contact payment recipient
204 Limited card
205 Cashier, call recipient’s security department
206 Allowed number of PIN code attempts exceeded
207 Special situation
208 Lost card
209 Stolen card
210 Suspected fraud
300 Successful
306 Unsuccessful
307 Unsuccessful, form error
400 Transaction declined. Cancellation of authorization accepted. Try again.
900-999 Authorization not successful, system error
902 False transaction
903 Do the transaction again
904 Form error, try again
905 Unable to route the transaction to the recipient
906 Temporary service break in card donor’s systems
907 Unable to connect to the card donor
908 Unable to route the message
909 System error
910 Unable to connect to the card donor
911 Unable to connect to the card donor
912 Card donor unavailable
913 Dual transaction sending
914 Original transaction cannot be traced
915 Control error, card donor’s systems temporarily unavailable
916 MAC error
917 MAC synchronization error
918 Data transmission keys unavailable
919 Decryption key synchronization error
920 Security program error, try again
921 Security program error, no transaction
922 Unknown message number
923 Transaction is being processed
930 Payment terminal error, wrong date
1Z3
0Y1
0Y3
1Z1
Unable to connect to authorization centre, try again
Offline accepted, no authorization
Offline accepted, authorization failed
Offline rejected
28 29

5. SPECIAL VERSIONS 5. SPECIAL VERSIONS
5.1 Cash receipt
The cash receipt function is used when the customer pays in cash and you want to
make a receipt with the payment terminal. Cash transactions are also included in the
batch report.
To activate the cash receipt, go to the Settings menu (2.1).
••
The payment terminal prompts you to check the customer’s identity, if the
rules of the card product so require.
7. Press Enter and check the customer’s identity. On the receipt, write the last four
digits of the customer’s identity number and indicate how you checked the
identity.
5.3 Extra / Tip
How to make a cash receipt:
1. Press MENU F1.
2. Select CASH RECEIPT.
3. Select INVOICE.
4. ENTER AMOUNT: Enter the amount in euros, including cents, and press Enter.
5. ALV %: Enter the VAT rate and press Enter.
••
The terminal prints out the seller’s receipt and prompts whether the
customer receipt will be printed. Press Enter, if you want to print the
customer’s receipt. Otherwise, press Cancel.
How to void a cash receipt sale:
1. Press MENU F1.
2. Select CASH RECEIPT.
3. Select VOID INVOICE.
4. ENTER AMOUNT: Enter the amount in euros, including cents, and press Enter.
5. ALV %: Enter the VAT rate and press Enter.
••
The terminal prints out the seller’s receipt and prompts whether the
customer receipt will be printed. Press Enter, if you want to print the
customer’s receipt. Otherwise, press Cancel.
5.2 Cash withdrawal
The cash withdrawal function can be used when the customer wants to withdraw cash
from the cash register. In such a case, you make a transaction and give the customer
cash from the cash register. The seller receives a 50 cent compensation for the transaction.
Thus if the customer wants to have €10.00 in cash, you enter a €10.50 transaction
and give the customer €10.00 in cash.
PLEASE NOTE: Cash can only be withdrawn with a debit card.
An agreement with the bank is required for carrying out cash
withdrawals.
1. Press MENU F1.
2. Select CASH WITHDRAW.
3. ENTER AMOUNT: Enter the amount in euros, including cents, and press Enter.
4. PLEASE INSERT OR SWIPE CARD: Insert the card in the reader or swipe the card.
5. CREDIT/DEBIT: Select Bank.
6. ENTER PIN AND PRESS ENTER: If the card is a chip card, the customer enters the
PIN code and presses Enter.
••
The terminal prints out the seller’s receipt and prompts whether the
customer receipt will be printed.
••
Press Enter, if you want to print the customer’s receipt. Otherwise, press
Cancel.
The Extra function can be used for example in restaurants, if you want to give the
customer an opportunity to tip the waiter.
To activate the Extra function, go to the Settings menu (2.1).
Options:
NO = Extra function not activated
ONLY BEFORE = The extra amount is given during the transaction.
ONLY AFTER = A line labelled Extra is printed on the receipt, and the extra amount
is entered separately in the terminal.
BEFORE AND AFTER = The terminal will ask for Extra during the transaction, and
an Extra row is also printed on the receipt.
PLEASE NOTE: If the customer pays with a chip card, Extra can
only be given during the transaction.
How to enter Extra into the terminal separately:
The customer has written an amount at the Extra line on the receipt. The amount must
be entered into the terminal separately during the same day.
1. Press MENU F1.
2. Select EXTRA AMOUNT.
3. ENTER RECEIPT NUMBER: The terminal shows the number of the latest receipt as
default. Press Enter to accept it, or enter another receipt number and press Enter.
4. EXTRA: Enter the amount and press Enter.
••
The terminal prints out the seller’s receipt and prompts whether the customer
receipt will be printed. Press Enter, if you want to print the customer’s
receipt. Otherwise, press Cancel.
5.4 VAT
When you are entering a transaction, the payment terminal prompts you for VAT.
Enter the appropriate VAT rate. The terminal then calculates the VAT for the receipt.
The VAT function is activated in the Settings menu (2.1).
30 31

5. SPECIAL VERSIONS 5. SPECIAL VERSIONS
5.5 Mandatory authorization
If mandatory authorization has been activated, the terminal verifies all transactions
automatically irrespective of the amount or card type.
Mandatory authorization is activated in the Settings menu (2.1).
5.6 Preauthorization
Preauthorization allows for example car rental agencies and hotels to check the
operation of the card.
5.8 Multicashier
The multicashier can be used for example in restaurants when it is necessary to
distinguish between sales by different waiters.
••
When multicashier is being used, the payment terminal prompts you for for a
cashier number when you are entering a transaction. Enter a number between
1 and 99.
••
The cashier number is printed on the receipt.
Multicashier can be activated in the Settings menu (2.1).
Preauthorization is activated in the Settings menu (2.1).
1. Press MENU F1.
2. Select PREAUTHORIZATION.
3. PLEASE INSERT OR SWIPE CARD: Insert the card in the reader or swipe the card.
4. CREDIT/DEBIT: Select Debit.
5. ENTER AMOUNT: The payment terminal suggests EUR 1. Press Enter.
6. ENTER PIN AND PRESS ENTER: If the card is a chip card, the customer enters the
PIN code and presses Enter.
••
The terminal contacts the authorization centre, makes a cover reservation,
and cancels it.
5.7 Invoice
The invoice function works in the same way as the cash receipt (5.1). The only difference
is that the text Invoice is printed on the receipt. Invoice:
How to make an invoice:
1. Press MENU F1.
2. Select INVOICE.
3. ENTER AMOUNT: Enter the amount in euros, including cents, and press Enter.
••
The terminal prints out the seller’s receipt and prompts whether the
customer receipt will be printed. Press Enter, if you want to print the
customer’s receipt. Otherwise, press Cancel.
How to void an invoice:
1. Press MENU F1.
2. Select INVOICE.
3. Select VOID INVOICE.
4. ENTER AMOUNT: Enter the amount in euros, including cents, and press Enter.
••
The terminal prints out the seller’s receipt and prompts whether the
customer receipt will be printed. Press Enter, if you want to print the
customer’s receipt. Otherwise, press Cancel.
32 33

6. OTHER VERSIONS
7. TROUBLESHOOTING
6.1 Shared use by multiple companies
7.1 Messages on the display
The payment terminal service is also available for shared use by multiple companies.
In this version, one and the same payment terminal is used by multiple users, and the
money is directed to different accounts.
HOW TO PRINT A LIST OF USERS:
1. Press PURPLE4.
2. Select PRINT.
3. Select USERS.
The payment terminal prints a list of the payment terminal users. The list shows their
user numbers, receipt texts, and member shop numbers.
HOW TO MAKE A PAYMENT TRANSACTION:
1. ENTER AMOUNT: Enter the amount in euros, including cents, and press Enter.
2. USER: Enter the user number and press Enter.
3. PLEASE INSERT OR SWIPE CARD: The customer feeds the card in the chip reader
or the salesperson reads the magnetic stripe.
4. CREDIT/DEBIT: The customer selects the payment method.
5. ENTER PIN AND PRESS ENTER: The customer enters the PIN code and presses
Enter.
••
If the transaction has been confirmed with a PIN code, the customer need
not sign the receipt. The payment terminal prints the receipts. One receipt
is for the seller, the other is for the customer.
••
The payment terminal prompts you to check the customer’s identity, if the
rules of the card product so require.
6. Press Enter and check the customer’s identity. On the receipt, write the last four
digits of the customer’s identity number and indicate how you checked the
identity.
7. REMOVE CARD: Remove the card from the reader. Make sure the card remains in
the reader slot during the entire transaction, or the operation will be aborted.
Reports:
Reports are printed in the same way as in the basic version, except that a batch report
is printed separately for each user.
PLEASE NOTE: No monthly report is available in the version for
shared use by multiple companies.
NO SIM CARD
ERROR NO BATTERY
BLACKLIST MISSING
USE MAG CARD
USE CHIP
PIN LOCKED
APPLICATION LOCKED
There is no SIM card in the terminal. See SIM instructions
in 1.6.
Check that the battery is firmly locked in its place.
The terminal cannot connect or print receipts without
the battery.
A blacklist is missing from the terminal. For instructions
on how to download the blacklist, see section
4.3.4.
The terminal cannot read the chip. Use the magnetic
stripe reader.
The card has an EMV chip. Use the chip card reader.
The PIN code of the card has been locked. To
unlock the PIN, contact the card donor or insert the
card into an ATM and enter the PIN code.
The application on the card is locked. The card holder
must contact the card issuer.
JÄSENLIIKENUMERO PUUTTUU The card is not included in the card selection and
cannot thus be used for paying. Alternatively, no AID
and BIN tables can be found in the payment terminal.
Contact the bank from the payment terminal
(see instructions in 4.4.3).
SERVICE NOT ALLOWED FOR
THIS CARD PRODUCT
NOT ALLOWED
WRONG CARD
TRANS NOT FOUND
MAX LIMIT EXCEEDED
WRONG PIN
DOWNLOAD NEEDED
The card is not found in the selection of cards and
cannot thus be used for paying.
The card type does not permit the desired payment
transaction. For example, a transaction cannot be
carried out with Visa Electron.
Check that the card in the reader is the correct card
for the transaction in question.
The transaction is not in the memory of the terminal,
check the transaction receipt number.
The amount of the transaction exceeds the maximum
limit of the card used.
The customer has entered the wrong PIN.
The program can no longer be found on the payment
terminal. Please contact Point Customer
Service.
TAMPERING DETECTED The terminal has suffered a knock or a power surge
34
which has caused it to go into security lock mode.
Please contact Sonera’s Corporate Customer
Service.
35

7. TROUBLESHOOTING 7. TROUBLESHOOTING
7.2 Messages on the receipt
CONNECTION ERROR = Unable to connect. See section 6.3 for instructions.
BATCH SENDING ERROR = Unable to connect. See section 6.3 for instructions.
CHECK THE CONNECTIONS AND TRY AGAIN = The terminal is unable to connect.
See section 6.3 for instructions.
PYYTÄMÄÄNNE AINEISTOA EI OLE = (printed under MAKSUPÄÄTEPALAUTE). The
bank has no ready-processed data for the terminal. This is the normal situation after a
weekend or holiday.
TAPAHTUMATIEDOSTO PUUTTUU = (printed under MAKSUPÄÄTEPALAUTE). The
bank has no ready-processed data for the terminal. This is the normal situation after a
weekend or holiday.
ERROR FILE NOT EXISTENT = (printed under MAKSUPÄÄTEPALAUTE). The bank has
no ready-processed data for the terminal. This is the normal situation after a weekend
or holiday.
OTA YHTEYS NEUVONTAAN = (printed under MAKSUPÄÄTEPALAUTE). The information
requests are different on the payment terminal and in the bank. Contact the
bank’s information desk.
7.3 Other errors
CONNECTION PROBLEM = The connection might have a problem. Switch the terminal
off and on again, and then try to establish a new connection. Make sure the SIM
card is properly in place.
7.4 Maintenance
PLEASE NOTE: Never try to repair the terminal by yourself –
always send it to a repair shop. If you suspect or know that the
terminal is broken or damaged, contact Sonera’s technical
corporate customer service.
If Sonera’s technical corporate customer service asks you to send the device to a
repair shop, do as follows:
1. Pack the terminal so that it is well protected during the transport.
2. Enclose a note explaining what the suspected fault is and whether there are an
payment transactions in the terminal’s memory, and also give your contact details.
3. You need not send any cables with the terminal unless you want them to be
checked as well.
4. Send the terminal to the repair shop by mail. The postage is paid by the sender
Sonera Payment Terminal equipment is maintained by Point Transaction Systems
Oy.
Repair shop address:
Point Transaction Systems Oy / Huolto
Vanha Nurmijärventie 62 D
01670 Vantaa
TERMINAL DOES NOT READ CARDS = The reader may be jammed. Switch the terminal
off and on and try again. The reader may also be dusty. Clean the reader and try
again.
TERMINAL SCREEN IS UNLIT = Switch on the terminal by keeping Enter pressed
down. If the battery is empty, recharge the terminal.
36 37

8. TECHNICAL DATA 9. USEFUL CONTACT INFORMATION
Processor: 400 MHz ARM11, 32-bit RISC processor
Memory: 160 MB (128 MB Flash, 32 MB SDRAM) standard, may reach up to 500MB.
Display: 128 x 64 pixel graphic LCD display (white background)
Readers: Magnetic stripe 3-stripes, 2-directional, chip cards ISO 7816, 1.8V 3V 5V,
memory and smart cards, EMV-certified
SAM slots: 3
Keypad: 12 back-lit numerical keys with letters, 8 function keys, and 4 display
selection keys
Ports: Ethernet (10/100BaseT), telco, RS-232 and USB 2.0 ports.
Connections: GPRS, WLAN or LAN
Printer: Thermal graphics, 18lps, 24 or 32 columns, paper roll width 57mm,
diameter 40mm.
Security: 3DES, DUKPT, Master/session key management,
PED-certified, SSL, WPA
Battery:
Size:
1800 mA lithium-Ion Smart
Length 20.3 cm, width 8.7 cm, height 6.2 cm
Customer Service:
Sonera Corporate Customer Service
(dial 4)
Sonera Technical Customer Service
Technical problems
(dial 2) 0206 90801
About Sonera Payment Terminal Service
Orders for accessories:
0200 18818 (Mon–Fri, 8am–4:30pm)
www.sonera.fi/maksupaate
••
Online www.sonera.fi/maksupaate/hallinta
••
By telephone
(Point Transaction Systems Oy) 09 477 433 44 (Mon to Fri 8am to 4pm)
AUTHORIZATION CENTERS:
American Express 0800 114 646
Diners Club 0800 955 55
Luottokunta 09 696 4646
Debit cards 0100 3100
BANKS:
Handelsbanken 010 444 2545
Nordea 0200 672 10
Osuuspankki 0100 051 51
Sampo 0600 125 25
Säästöpankit / Aktia / Pop-pankki 0100 4050
Ålandsbanken 020 429 2910
9.1 How to return the payment terminal
If you want to stop using your Sonera Payment Terminal service, terminate it in writing
at sonera.fi at www.sonera.fi/yhteydenotto under “Liittymä- ja palvelumuutokset”.
Return the payment terminal to the address below.
Point Transaction Systems Oy
Laitepalautus / Sonera
Vanha Nurmijärventie 62
01670 Vantaa
38 39

Sonera Corporate Customer Service
0200 18818
(mobile call charge / local network charge)
Sonera’s Technical Customer Service
0206 90801 (dial 2)