Service description - Sonera

Service description
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Sonera Exact for Companies subscription
1 General description of the service
The Sonera Exact for Companies subscription (hereafter: "subscription") is a mobile subscription
provided by TeliaSonera Finland Oyj (hereafter “Sonera”) to business customers.
The Sonera Exact subscription is a total package including call and message packages and Internet
access at a single price. The price of the total package is based on the Call, Message and Surf
packages selected.
The call minutes included in the Call Package of the Sonera Exact for Companies subscription can be
used for calls and video calls in Finland. The message volume included in the Message package can be
used for sending SMSs and MMSs in Finland. The Internet access can be used for data transfer at the
speed specified for the package selected. In addition to the network in Finland, the Call, Message and
Surf packages can also be used without an extra charge in TeliaSonera’s networks* in the Nordic and
Baltic countries.
Any traffic in Finland and in TeliaSonera’s networks* abroad that exceeds the volumes included in the
Call and Message packages is charged for according to the price list applied to the Sonera Exact for
Companies subscription in Finland.
The Call package includes the following:
• Standard-rate domestic calls and Sonera Video Calls in Finland
• Calls and Sonera Video Calls in TelaSonera’s networks* abroad, provided that the call is made to
a TeliaSonera country*
o Includes calls to mobile and fixed-line numbers
o The prices apply only to standard-rate calls, i.e. not to calls to company and service
numbers.
Call reception in TeliaSonera’s networks* is free of charge.
The Message package includes the following:
• Standard-rate SMSs and MMSs in Finland;
• SMSs and MMSs in TeliaSonera’s networks* abroad, provided that they are sent to a
TeliaSonera country**. Receiving SMSs abroad is free of charge. Sending and receiving MMSs
Company information
TeliaSonera Finland Oyj
Teollisuuskatu 15, 00510 HELSINKI, FI
Registered office: Helsinki
Business ID 1475607-9, VAT No. FI14756079

Service description
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abroad is subject to a data transfer charge, which is invoiced according to the roaming price list
valid at any given time.
The Surf package includes the following:
• Internet access in Finland at the rate specified for the package until the maximum limit specified
for the package is reached. When the limit is reached, the customer can continue to use the
Internet at a lower rate. Alternatively, the customer can buy an additional package and continue
to use the Internet at the rate of the original Surf package.
• Internet access in TeliaSonera's networks*.
* TeliaSonera’s networks: Sweden (Telia, Sweden 3G), Norway (Netcom), Denmark (Telia Danmark),
Estonia (EMT), Latvia (LMT) and Lithuania (Omnitel).
**TeliaSonera countries: Finland, Sweden, Norway, Denmark, Estonia, Latvia and Lithuania.
2. Service restrictions
The packages included in the subscription can be used abroad only in TeliaSonera's networks in
Sweden (Telia and Sweden 3G), Norway (Netcom), Denmark (Telia Danmark), Estonia (EMT), Latvia
(LMT) and Lithuania (Omnitel). In other networks in the above countries and elsewhere in the world, the
roaming price list valid at any given time is applied: for further information, visit www.sonera.fi/matkalla
(in Finnish only).
International calls made from the Sonera Exact for Companies subscription in Finland are charged for in
accordance with the prices valid for the international prefix used, and the SMSs sent are charged for in
accordance with the Sonera Exact for Companies subscription’s price list valid at any given time. Calls
made and SMSs sent from Finland to abroad are thus not included in the packages selected for the
Sonera Exact for Companies subscription.
A fixed-term Equipment Agreement is available in connection with Sonera Exact for Companies
subscriptions and Sonera Business Subscriptions. If a Sonera Equipment Agreement has been
connected to the Sonera Exact for Companies subscription, the subscription can be exchanged for the
Sonera Business Subscription. The Sonera Exact for Companies subscription or the Sonera Business
Subscription cannot be exchanged for any other subscription type in the middle of an ongoing agreement
period. Within the Sonera Exact for Companies subscription, packages can be changed once during an
invoicing period. Changes made to packages are charged for according to the price list valid at any
given time.
3. Changes to the service
An individual package included in the Sonera Exact for Companies subscription may be changed once
(1) during an invoicing period. If only one package is changed (e.g. only the Call package), the new Call
package replaces the original Call package. The price of the total package then consists of the price of

Service description
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the main package (e.g. S) and the price of the combination of the Call, Message or Surf packages
selected. Individual packages can be upgraded only by one step in accordance with the valid price list.
In addition to XS–XXL packages, package entities designed for special use are also available to the
Sonera Exact for Companies subscription. Individual elements cannot be changed in these packages,
but the whole package entity can be exchanged for any other package entity available to the Sonera
Exact for Companies subscription once (1) during an invoicing period.
Changes made to packages are charged for according to the price list valid at any given time.
4. Data transfer service
The Sonera Exact for Companies subscription always includes packet-switched data transfer service.
The data transfer service allows customers to use email and surf on the Internet, for example, and to
send and receive multimedia messages.
The rate and maximum limit of the data transfer service are determined by the Surf package included in
the package entity selected. Internet access is provided at the rate specified for the Surf package. When
the maximum limit specified for the package is reached, the customer can continue to surf the Internet at
a lower rate or buy an additional package and continue to surf at the maximum rate of the package. The
data transfer included in the Surf package selected is always provided at the highest rate possible when
network load and the maximum rate available to the package are taken into account. A certain fixed rate
cannot thus be guaranteed to an individual customer. The data transfer rate depends, for example, on
the Surf package selected, the data transfer technology and the customer’s terminal device. In addition,
the availability of the service may also be affected, for example, by an exceptionally large number of
simultaneous network users. Due to network load, the data connection may be essentially slower,
unstable or disconnected. If a data transfer connection is disconnected or interrupted, files or parts of
them may be lost, remain undelivered or arrive in defective or erroneous form. This is characteristic of
data transfer services and does not entitle the customer to receive compensation or damages.
The use of the data transfer service requires that the customer should have a terminal device with the
necessary technical features and that the customer appropriately saves the data transfer settings on the
terminal device, if necessary. Insofar as possible, Sonera automatically sends the appropriate settings to
the customer’s terminal device by SMS every time the customer inserts the SIM card of the subscription
into a new terminal device. The customer can also order the settings via self-service channels or from
the customer service.
Connecting a terminal device to the public Internet and installation of applications involve threats (e.g.
viruses and other malware) that may impair communication or jeopardize the availability and/or
confidentiality of the data on the terminal device. The customer should attend to the protection and
information security of his/her mobile phone or other terminal device. The customer can improve the
information security by the use of information security services.
Sonera strives to communicate any issues related to information security and changes in the rules of use
on Sonera’s website at www.sonera.fi/tietosuoja.

Service description
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For reasons of information security, Sonera can interfere with exceptional use of the customer’s
subscription (including, but not limited to, any disturbance caused to the network or other users) in
compliance with the general delivery terms by closing the customer’s connection and/or service.
Sonera has the right to prioritize other network traffic over the use of the service. The data transfer connection of the mobile
network must not be used for peer-to-peer network traffic or other such file-sharing. The data transfer service does not include
VoIP (Voice over IP) traffic. If the customer wants to use VoIP traffic, a separate, VoIP-enabling service must be connected to
the subscription. The service will be charged for according to the price list valid at any given time. Sonera has the right to offer
private IP addresses, which are not routed on the Internet, instead of public addresses, which are routed on the Internet.
As regards use abroad, the data transfer services operate in the networks of those operators with which Sonera has a valid
agreement. The quality and features of the services may be essentially different from those of Sonera’s services in Finland. The
Surf package of the Sonera Exact for Companies subscription includes use in TeliaSonera’s networks* abroad. The prices and
invoicing grounds applied to data transfer services in other networks of the TeliaSonera countries and elsewhere in the world
are indicated in the roaming price list valid at any given time.
5 Invoicing
When an active subscription is exchanged for a Sonera Exact for Companies subscription, the change
enters into force immediately, and the pricing applied to the Sonera Exact for Companies subscription
and the packages of the package entity selected are immediately available to the customer. Any traffic
preceding the change is charged for based on the pricing applied to the earlier subscription. The monthly
charge for the Sonera Exact for Companies is invoiced in periods of about one month in accordance with
the customer’s invoicing group.
Electronic invoicing (Email Invoice, Electronic Invoice or e-Invoice) is free of charge for the Sonera Exact
for Companies subscription. If the customer opts to receive paper invoices for the Sonera Exact for
Companies subscription, the invoices are charged for according to the price list valid at any given time.
6 Other supplementary services
The Sonera Carefee and Sonera Travel Benefit services are not compatible with the Sonera Exact for
Companies subscription. The package entity of a Sonera Exact for Companies subscription connected to
a Multi-SIM main subscription can also be used on a Multi-SIM parallel subscription. In this case, the
main and parallel subscriptions use and consume the same packages. The Multi-SIM service is charged
for according to the price list valid at any given time.
Mobicentrex, Mobile Centrex and a fixed-term Agreement for Small Companies can be connected to the
Sonera Exact for Companies subscription.
7 Other terms and conditions
Sonera has the right to amend this service description. The customer will be notified of any changes at
least one (1) month prior to the entry into force of the change. If the service description is changed to the
detriment of the customer, the customer is entitled to terminate the agreement within one (1) month from
the notification. The service is also subject to Sonera’s General Delivery Terms for Business Customers
Concerning Services.