Letter to the Attorney-General, About the report - Queensland ...

ombudsman.qld.gov.au

Letter to the Attorney-General, About the report - Queensland ...

What is an Ombudsman?

Ombudsman is a Swedish word that means

the citizen’s defender’ or ‘representative of

the people’.

The first Ombudsman was appointed

in Sweden in the 1800s to investigate

complaints about government decisions.

There are now more than 150 Ombudsmen

around the world. Australia has an

Ombudsman in each state and territory and

in the Commonwealth.

Queensland Ombudsman

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The Office of the Queensland Ombudsman was established in

1974 to investigate the administrative actions of Queensland

government agencies, local councils and universities.

Under the Ombudsman Act 2001, the Ombudsman has a dual

role:

ÆÆ

to provide a fair, independent and timely investigative

service for people who believe they have been adversely

affected by the decisions of a public agency

ÆÆ

to help public agencies improve their decision-making

and administrative practice.

The majority of investigations arise from complaints

received, but the Ombudsman also conducts own-initiative

investigations.

Level 17, 53 Albert Street, Brisbane QLD 4000

GPO Box 3314 Brisbane QLD 4001

www.ombudsman.qld.gov.au

1 September 2011

The Honourable Paul Lucas MP

Deputy Premier and Attorney-General, Minister for Local Government and

Special Minister of State

Level 12, Executive Building

100 George Street

Brisbane QLD 4000

Dear Mr Lucas,

I am pleased to present the Annual Report 2010-2011 for the Office of the

Queensland Ombudsman.

I certify that this Annual Report complies with:

the prescribed requirements of the Financial Accountability Act 2009 and

the Financial and Performance Management Standard 2009, and

the detailed requirements set out in the Annual Report Requirements for

Queensland Government Agencies.

A checklist outlining the annual reporting requirements can be found at

www.ombudsman.qld.gov.au.

Yours sincerely,

Phil Clarke

Queensland Ombudsman

2 Annual Report 2010–2011


About this report

Reporting progress

The theme of this year’s report is ‘improving services for all

Queenslanders’. This report includes case studies and testimonials

from Queenslanders who have had their complaints investigated

by the Ombudsman.

This document:

ÆÆ

informs stakeholders about the Ombudsman’s activities and

achievements for the 2010-2011 financial year

ÆÆ

reports on performance against the objectives set out in the

Strategic Plan 2010-2015

ÆÆ

accurately reflects financial and non-financial performance

from 1 July 2010 to 30 June 2011

ÆÆ

satisfies the legislative requirements of the Ombudsman Act

2001, the Financial Accountability Act 2009 and other relevant

government standards.

Readership

The report provides information for:

ÆÆ

complainants

ÆÆ

public sector agencies and local councils

ÆÆ

universities

ÆÆ

public and private legal practitioners

ÆÆ

members of parliament

ÆÆ

the community

ÆÆ

the media

ÆÆ

employees.

Feedback

This report is designed to be informative and engaging. Feedback

is welcomed. You can provide comments or suggestions to:

GPO Box 3314, Brisbane, QLD, 4001

07 3005 7000

ombudsman@ombudsman.qld.gov.au

Further information

This report and other publications are available at

www.ombudsman.qld.gov.au

To request a hard copy phone 3005 7000 or email

ombudsman@ombudsman.qld.gov.au

Queensland Ombudsman

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