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2003 ANNUAL REPORT
TAFE NSW – Northern Sydney Institute
OUR BUSINESS
NSI has strengthened its links with the community and contributed to the local
economy during 2003. Developing several new products and services, the Institute has
successfully explored new markets, built new business relationships and forged and
strengthened partnerships.
New Products and Services
A range of short and intensive training programs were developed and delivered
by NSI including the nationally accredited ‘Prepare and Serve Espresso Coffee’
program, developed in conjunction with Tourism Training NSW. It features
‘Coffee Cam’, an innovation which simultaneously delivers two video images of
the espresso extraction process onto a screen in the classroom. More than one
hundred students completed the courses during 2003.
• NSI completed development of an enterprise-specific diploma course for global
storage solutions company Storage Technology Australia Pty Ltd (StorageTek).
This was the first course to be locally developed by an institute consistent with
the recently introduced TAFE NSW curriculum development approach. During the
ten-month development period a number of StorageTek employees completed the
Certificate IV in Workplace Training and Assessment, through on-site delivery.
• NSI and Terasys Australia, based on the success of existing programs, developed
two new programs to link essential business, technology and ‘soft skills’. They
include an Accounting diploma, which combines the Advanced Diploma of
Accounting with skills in MYOB, Quick Books and Oracle products, and a Business
diploma, which combines the TAFE NSW Advanced Business Management
Diploma, skills for multimedia development using Dreamweaver software, and
Microsoft vendor certification in MOUS (Microsoft Office User Support).
• NSI staff identified demand for training in Crowd Management and Personal
Survival Techniques for passenger ship staff. An 18-hour program was developed
for Canyon Ranch Resort, which trained 21 employees. These employees were then
flown to Europe to work on a luxury oceanliner from the Cunard fleet.
Students Nadine Pyke and Matthew Prior devised a ten-week Legal Graffiti program
to be delivered through Hornsby Council’s Youth Service Team. Three walls have
been allocated for student use within the Hornsby Shire. The course will enable local
young people to practise and develop skills to support community and business
projects.
• NSI was commissioned by the NSW Department of Sport and Recreation (DSR) to
investigate a range of catering-related issues including food hygiene, nutrition
and special diets. NSI training consultants conducted a comprehensive analysis of
11 DSR facilities to assess catering standards. A report on food hygiene, nutritional
guidelines and a food service manual were developed, together with a training
plan for key catering staff to support implementation of the food manual. A food
safety plan was also devised for each facility. Training commenced in October 2003.
www.tafestudy.info

2003 ANNUAL REPORT
TAFE NSW – Northern Sydney Institute
FLEXIBLE AND INNOVATIVE DELIVERY
• An online flexible delivery option was developed for the computing module from
the Diploma of Hospitality Management. A flexible pathway was also developed
for the Diploma of Events Management, allowing students to complete various
modules in the workplace. Three managers from Eurest Pty Ltd, an international
catering and hospitality company, completed the Diploma as part of a trial in 2003.
• An online first aid course, developed as part of a Learnscope Project, will be trialled
at Warringah Council in 2004. Council employees will be able to participate in the
course in their workplace.
• An intercultural communications module was developed for online delivery by
ESOL teachers to enhance training and support for NESB students. Teaching staff
across the Institute participated in professional development sessions to facilitate
online delivery of the module.
• IT teachers developed, designed and successfully trialed online database modules
for the Diploma of IT. The 12-month project, undertaken in partnership with TAFE
NSW - Open Training and Education Network (OTEN), received $220,000 funding
from TAFE NSW Online. The project was completed on time and within budget and
has received enthusiastic feedback. NSI staff worked on a second online project
with OTEN to develop resources for teaching JAVA script. This product will be
marketed commercially in 2004.
• NSI and OTEN have formed a partnership to offer flexible learning options
for selected modules of NSI courses including Writing Workplace Documents,
Computer Accounting Systems, Business Computing, and Apply Occupational
Health and Safety. NSI students enrol with OTEN and both OTEN and NSI teachers
service the modules.
• NSI has upgraded its network infrastructure with significant investment in data
communications and server equipment to enhance the performance of online
components of NSI courses. It has also established an Internet-accessible helpdesk
to directly support online education activities.
• Two new positions within the Institute assist staff to develop and deliver online
options to students. NSI is developing generic online resources to assist teachers
to develop specific online materials to meet training needs.
www.tafestudy.info

2003 ANNUAL REPORT
TAFE NSW – Northern Sydney Institute
CROSS-SECTORAL LINKS
The Freshwater Education Centre was opened on 28th April 2003. The Centre is a
cross-sectoral educational collaboration involving NSI, Northern Beaches School
District and the University of Technology, Sydney (UTS). The NSI component of the
Centre delivers specialist TAFE NSW programs, especially in business practices and
information technologies, and affords students ready access to NSI programs and a
variety of first year university courses. The combination of partners offers students
the opportunity to participate in an innovative educational environment, achieve
excellent outcomes and access an unparalleled breadth of curriculum.
• The number of TVET students at NSI grew by 13% to approximately 2,100 students
in 2003. The most popular subjects undertaken were Hospitality, Tourism,
Automotive, Child Studies, Business Services, Design, Photography, and Accounting.
Extension courses in IT have also experienced strong growth. Students are drawn
from both government and non-government schools with non-government
students representing 23% of all students.
• More than 850 TVET students undertook work placements, with a range of local
enterprises and organisations, as part of their course. Students undertaking
courses requiring a work placement typically studied for a nationally accredited
Certificate ll over Years 11 and 12 as part of an Industry Curriculum Framework
course. In these courses students are dual accredited, receiving both HSC
recognition through the Board of Studies and a TAFE NSW credential.
• NSI pioneered ‘Enrichment Days’ for students studying VET courses as part of their
HSC program. One hundred and seventy students from the Sydney metropolitan
and surrounding areas enrolled in Retail & IT short courses in 2003. An expanded
program of courses will be offered in 2004.
• The Institute continued its exclusive arrangement with Macquarie University
(MU), whereby NSI Diploma of Hospitality Management graduates attend a twoweek
bridging program and then articulate into the MU Bachelor of Business
Administration. Negotiations took place during 2003 to further articulation
arrangements and develop associate degrees.
• NSI has negotiated a partnership arrangement with University of Southern
Queensland (USQ), to deliver their Bachelor in Tourism and Hospitality
Management in 2004. Graduates of the TAFE NSW Diploma of Hospitality
Management will be eligible to articulate into this course. Negotiations with
USQ also took place about NSI delivering a range of other degree courses for
international students.
www.tafestudy.info

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2003 ANNUAL REPORT
TAFE NSW – Northern Sydney Institute
PARTNERSHIPS
• Cisco Systems elevated the NSI Cisco Regional Networking Academy to become
the only Regional Academy Sponsored Curriculum (RASC) in NSW. This gives
NSI the opportunity to provide a vast range of specialised educational and
administration support for local academies in other organisations. The new status
endorses the Institute to train Cisco Systems instructors.
• NSI and Terasys Australia Holdings Pty Ltd continued to expand their partnership
and joint training programs which deliver fast track innovative training in IT and
business skills. Building on the success of existing programs that combine TAFE
NSW diplomas with Microsoft and Oracle vendor certification, two new programs
were developed during 2003. These programs, to be offered in 2004, link essential
business, technology and 'soft skills'. NSI staff also participated in professional
development to allow future delivery of IBM WebSphere retail software training
through the NSI / Terasys Australia partnership.
• NSI continued into the third year of a partnership with QANTM, a leading
Australian multimedia and new media producer, to deliver an intensive dual
qualification program. Eleven students graduated with the TAFE NSW Certificate
IV in Multimedia and a QANTM Diploma of Multimedia during 2003. The program
is designed for people who want to enter, or who are already working in, the field
of animation, to build skills in CD ROM development, scripting, coding, interactive
websites and animation.
• NSI’s relationship with Nortel Networks continued successfully in 2003 with the
Institute-based Nortel Internet Solution Training Centre providing joint delivery of
TAFE NSW and Nortel training in telecommunications engineering.
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• The success of the Institute’s partnership with international culinary school Le
Cordon Bleu saw growth in enrolments of 29.5% over 2002 figures. In the final
intake of the year there were 10 groups of students enrolled in each of six courses
(Certificates I, II, III in both Cuisine and Patisserie).
• In 2003 the Institute, with long term partner Prodive International, developed a
new Dive and Resort Management Program to be delivered through Northern
Beaches College. The course now incorporates the Diploma of International
Hotel Management and a Statement of Attainment of Ecotourism as well as an
internationally accredited PADI dive instructor qualification.
• NSI has joined the Cooperative Research Centre (CRC) for Sustainable Tourism,
making it the only Australian TAFE institute to become a CRC core-partner. NSI
will be the CRC’s first VET training partner and joins other NSW state government
agencies in their support of Australia’s tourism industry. NSI will participate
in the CRC’s education and training program and will become highly involved
in transferring the new knowledge and skills generated through CRC research
programs to the tourism industry’s small and medium sized enterprises.
www.tafestudy.info

2003 ANNUAL REPORT
TAFE NSW – Northern Sydney Institute
COMMERCIAL STRATEGY
Training Solutions
• A major NSI Contact Management Review project was initiated. Recommendations
implemented during 2003 included the integration of client management
software into client management procedures, a review of NSI call centre and
voicemail systems, and a consultative review of all college telephone contact
management processes. Client management software was purchased and
customized as part of this project.
• The Institute implemented a project to develop Enterprise Specific Training
Programs, targeting the provision of training consultancy and customised
programming for small/medium enterprises and major clients in the northern
Sydney area. Client management software was purchased and customized as part
of this project.
A new Institute-wide approach to commercial short course development, delivery
and promotion was adopted during 2003. A Training Solutions Course Guide
listing 90 commercial courses was developed and distributed as an insert to the
mainstream course guide. More than 300,000 copies were distributed in the
NSI catchment area. A second phase of the promotional program ensured that
all courses were listed on the TAFE Plus website and reference was made to the
website throughout the publications. Promotion of the website encouraged
applicants to enrol via the internet. As a result of this campaign there was a 25%
increase in commercial short course enrolments, with an average increase in net
revenue across NSI of 61% from 2002 to 2003.
• A major initiative to develop new short courses to meet identified demand has led
to an increase in short course offerings to more than 200 individual programs.
• The Institute conducted workshops for NSI managers to improve understanding of
new approaches to business development, business models, products and services,
collaboration and competition.
CUSTOMISED TRAINING
During 2003 NSI built upon its strong relationship with Warringah Council,
delivering commercial courses including: Finance for Non-Accountants,
Assessment and Workplace Training, Take Control of Your Computer and Frontline
Management. NSI also undertook Recognition of Prior Learning (RPL) assessments
for construction and maintenance staff against Frontline Management
competency units at Certificate III & IV levels. The Council linked achievement of
competencies to the workers’ awards.
NSI has delivered successful commercial training programs to staff from two
major building companies. Staff from Amber Group of Australia Limited, Australia’s
largest and longest established hard flooring specialist, were trained in the
laying of a new timber flooring product. Sales staff from AV Jennings Homes
Limited, a residential property development company operating across Australia,
received instruction in the technical aspects of the building trade to enhance their
customer service skills.
www.tafestudy.info

2003 ANNUAL REPORT
TAFE NSW – Northern Sydney Institute
CUSTOMISED TRAINING continued
A residential program was developed and offered to Year 11 students attending
independent schools throughout NSW. Thirty students stayed in the NSI Blaxland
Hotel and attended a five-day program training in Front Office, Food and Beverage
and Le Cordon Bleu Cooking. The showcase of the program was the dinner, at
which parents and school teachers were invited to experience and acknowledge
the students’ newly acquired skills.
• A new commercial Cellar Training program for staff from BOC Gases Australia was
developed. BOC provides gases used in the production of microchips, plastics and
steel as well as for the frozen food industry.
• Three hundred manufacturing and production staff at The Wrigley Co Pty Limited
were trained on site through a customised Environmental Awareness program.
NSI has delivered a number of Responsible Service of Alcohol courses for new
client Sydney Turf Club. The Turf Club was so impressed with NSI Hospitality and
Management training capabilities that an industry partnership was formed.
• NSI experienced considerable growth in demand for commercial food safety
courses from clients such as Mobil, Quix Foods, Sir Moses Montefiore Jewish
Nursing Homes, and Conform Health. A joint venture between NSI and Ryde City
Council will encourage food operators in the area to be trained in workplace
hygiene.
• NSI launched a new business skills training program, Business in Transition for
Entrepreneurs (BITE) as part of the 2003 TAFE Week activities. The program targets
businesses that are already established and which are looking towards the next
stage of their growth. It aims to assist participants to develop a complete business
plan specific to their individual needs.
NSI’s Sydney Coffee Academy was launched at Café Biz (the café and coffee
industry’s annual national conference and trade show - hosted this year by NSI)
on 25th October 2003. The Academy offers a wide range of short and intensive
training programs, including the nationally accredited ‘Prepare and Serve Espresso
Coffee’ program, developed in conjunction with Tourism Training NSW. It features
‘Coffee Cam’, an innovation which simultaneously delivers two video images of
the espresso extraction process onto a screen in the classroom. More than one
hundred students completed courses at the academy during 2003.
• NSI has developed a partnership arrangement with AYAM Australia, a leading
supplier of food commodities. Under the partnership arrangement, NSI receives
and uses AYAM’s products in hospitality training and practice.
• NSI has successfully developed and trialled four short e-Security commercial
programs. Students who complete all four courses will achieve an Advanced
Diploma of e-Security.
www.tafestudy.info

2003 ANNUAL REPORT
TAFE NSW – Northern Sydney Institute
GOVERNMENT FUNDED TRAINING
Language, Literacy and Numeracy Program (LLNP)
• NSI provided training for over 350 students referred by Centrelink as part of the
2003 LLNP program. The program provides training for eligible job seekers whose
skills are below the level considered necessary to secure sustainable employment
or to pursue further education and training. In 2003 the NSI program continued
into the second year of the contract with the Department of Education, Science
and Training.
Workplace English Language and Literacy (WELL) Program
NSI delivered WELL projects for NESB workers at Anglicare-Chesalon Aged Services
centres, Mercy Family Centre, Sir Moses Montefiore Jewish Nursing Home, NCI
Packaging Pty Ltd, and Procter and Gamble.
• NSI successfully delivered a WELL project to employees of Warringah Council. WELL
projects are designed to support skill development of staff in a range of vocational
areas to certificate III level. About thirty council employees, mostly from the
Construction and Maintenance Unit, achieved all the specified core competencies
from the Local Government Training Package.
• A WELL project for the Northern Sydney Area Health Service trained more than
eighty staff based at Royal North Shore, Ryde, Macquarie and Hornsby hospitals,
supporting delivery of the core competencies from the Health Support Services
Certificate from the Health Training Package.
Traineeships
• High demand areas for New Entrant Trainees during 2003 were in Business
Administration, Children’s Services and Electro-Technology (Servicing). However,
the main focus for 2003 was the Existing Worker Traineeship Program, which
grew by 150% over 2002 figures. Education Support Traineeships and Frontline
Management Traineeships were the major areas of growth, with Spotless Services
Australia Limited, the Royal Institute for Deaf and Blind Children, Warringah
Shire Council and the NSW Department of Education and Training utilising this
Commonwealth Government funded program to offer staff nationally recognised
qualifications.
Nine school students participated in the NSI delivery of the TAFE NSW T3 Program,
now in its third year. Students entering Year 11 with an interest in a career in the
automotive industry (in either mechanical or office/reception fields) are eligible
to apply for this program. The program started with Toyota and expanded to
include Holden, Ford, and Mitsubishi. Other dealers, including Volkswagen, Porsche,
Hyundai, Nissan and Saab, joined the program in 2003.
www.tafestudy.info

2003 ANNUAL REPORT
TAFE NSW – Northern Sydney Institute
INTERNATIONAL RELATIONSHIPS
International services and alliances
NSI’s partnership with Shanghai Commercial Polytechnic, through TAFE Global Pty
Ltd, entered its fourth year. 2003 saw enrolments in the joint programs increase to
374 students. The number of courses offered increased to five, with the addition of
Diplomas of Tourism and Logistics.
• In September 2003, through TAFE Global Pty Ltd, an agreement was entered into
with Shanghai Songjiang Master Building and Engineering School for the delivery
of English language training and Diploma of Building (Construction).
International delegations
• NSI hosted a delegation from the Municipal Education Bureau, Shandong Province,
China. The delegation was headed by Yue Luning, Deputy Director of the Jinan
Municipal Education Bureau (which is responsible for the education of more
than one million students). The delegation was exploring opportunities for
partnerships with NSI.
• NSI hosted functions and delegations for the International Academy of Education
Branch Directors from Korea, and for education department representatives from
East Timor and Malaysia.
• Fourteen students from Japan visited NSI Welfare teaching sections as a part of
their study tour of Australia.
www.tafestudy.info

2003 ANNUAL REPORT
TAFE NSW – Northern Sydney Institute
INTERNATIONAL RELATIONSHIPS continued
International students
NSI’s TAFE English Language Centre (TELC) is moving into its ninth year of
operation and student numbers have continued to grow with over 700 full fee
paying international students enrolling in English courses in 2003. There has been
a strong increase in students undertaking the English for High School Preparation
Program. Graduates enrolled in a variety of TAFE NSW mainstream courses
including Accounting, Business Management, Film and Television and Child
Studies. More than 250 TELC students enrolled in government high schools in the
local area.
The Institute conducted two five-week professional development programs
customised for 20 English teachers from Ningbo Ministry of Education, People’s
Republic of China. The aim of the program was to further develop participants’
English language skills, with a particular emphasis on oral communication skills.
The program also provided opportunities for participants to observe English
language teaching methods used in Australia with a particular emphasis on
communicative methodology. This program is a part of NSI’s ongoing successful
training arrangement with the Ningbo Municipal Education Bureau.
• The Institute has developed vocational ‘tasters’ for study tours and a strategy has
been implemented to increase study tour activities through international and
local travel agencies.
• The Institute successfully conducted many promotional activities showcasing
a wide range of English courses. As well as hosting exhibitions, seminars and
guided tours of TELC, training days were held for key staff from on-shore student
recruitment agents. Institute staff visited Thailand and China to recruit students
and promote NSI as an English study destination.
www.tafestudy.info

2003 ANNUAL REPORT
TAFE NSW – Northern Sydney Institute
PROMOTING OUR PRODUCTS
A group of landscaping and carpentry apprentices participated in the filming of
Channel Nine's DIY Rescue series during September and October, gaining valuable
practical experience while simultaneously promoting TAFE NSW and NSI.
• Having won the gold award for Best Show Garden at the 2002 ABC Gardening
Australia Live, NSI Landscape Design and Landscape Construction staff and
students designed and installed the main entrance feature of this year’s show.
The nationally televised show was held at Sydney Olympic Park and received more
than 43,000 visitors.
• Teacher Herve Boutin and a team of graduating students from the Institute’s Le
Cordon Bleu pastry program appeared on Channel 9’s Mornings with Kerri-Anne.
Herve and his team impressed audiences by constructing a gingerbread house and
modelling marzipan fruit.
• Staff from 20 childcare centres accessed new information on traineeships for
childcare workers at NSI. The information was presented by a group of State and
Commonwealth Government representatives, NSI teachers and students at a
breakfast function.
Commercial Cookery section staff and students promoted NSI at the Hunters Hill
Food and Wine Fair. Barilla Australia, Laleli Olive Oil and Dairy Farmers donated
consumables for the NSI course information stand. The event afforded an
opportunity to network with winery representatives and promote NSI wine studies
courses.
• Diploma of Tourism students organised a conference entitled ‘Going Places in
Tourism and Events’ – a meeting for students by students at the Crown Plaza
Hotel, Darling Harbour. The objective was to provide students with information
and guidance from the tourism industry and experience as a conference delegate.
The Hon. Joe Hockey MP, Federal Minister for Tourism and Small Business, was the
keynote speaker.
www.tafestudy.info

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2003 ANNUAL REPORT
TAFE NSW – Northern Sydney Institute
PROMOTING OUR PRODUCTS continued
• NSI hosted students and staff from North Sydney Boys High, Killarney Heights and
Hamazkaine Arshak & Sophie Galstaun (HASG) High schools at a digital animation
and music demonstration which also previewed courses available in 2004.
NSI participated in the Sydney Morning Herald’s Career Expo at Darling Harbour
with the Institute’s major industry partner Terasys Australia. The event was
attended by 12,000 students, some of whom were treated to a talk by motivational
speaker Peter Sheahan (pictured), sponsored by Terasys Australia and NSI.
• The Institute promoted TAFE NSW computer training opportunities and facilities
at the Techno Expo held at the Dee Why RSL Club. The theme of the expo was
‘Computers are Fun! Be adventurous’. The event was organised by the Australian
Seniors Computer Clubs Association (ASCCA) to celebrate Seniors Week.
NSI held a series of open days including the Hospitality & Tourism, and
Environmental & Horticulture Course and Career Expo. Many employers from
all sectors of the Tourism, Hospitality, Horticulture and Environment industries
attended the expo to offer advice on career paths and employment opportunities.
• To promote the success of NSI’s Cisco Regional Networking Academy, and to
extend industry contacts, staff member Ashraf Salem participated in the Cisco
annual international conference in Thailand representing TAFE NSW and NSI.
• The Institute continued to enhance the NSI and TAFE NSW brands by co-branding
with high-profile partners including Cisco Systems, Le Cordon Bleu, Macquarie
University, Nortel Networks, Pro-Dive, QANTM and Terasys Australia.
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products and services.
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2003 ANNUAL REPORT
TAFE NSW – Northern Sydney Institute
COMMUNITY LINKS
Seventeen NSI Film and Television students produced a series of short
documentary films on safety issues for residents with an intellectual disability at
the Lorna Hodgkinson Sunshine Home, Gore Hill. The students were commended
by Sunshine Home for their commitment, talent, generosity and community spirit.
• Leading food writer and restaurant critic Jane Adams delivered a training session
for NSI Tourism and Hospitality staff and students on restaurant evaluation. The
training provided an opportunity to test and compare food and service procedures
against current industry practices.
More than 150 former students and staff attended the launch of the NSI
Horticulture Alumni Association. Many horticulture industry areas were
represented and several high-profile industry identities attended. Speakers
outlined the many benefits alumni will offer to students through the provision of
a college-based professional network. Its establishment will provide opportunities
for networking, mentoring, specialised training, specialist tours, niche marketing,
curriculum feedback and industry updates.
• A Summer Wine, Cheese and Coffee Fair hosted by NSI attracted a large number of
students and industry representatives. The fair provided an opportunity for guests
to learn about wine from students completing the specialist wine studies courses.
• A Women in Business Networking Lunch, co-hosted by NSI and Professionals Real
Estate (West Ryde), was held in the Gum Trees student training restaurant. The
lunch, which raised money for the National Breast Cancer Foundation, provided
a well received networking opportunity for local businesswomen from various
industry sectors including health, sport, local government, retail and law.
• The ‘Friends of Bradfield College’ sponsored and organised two highly successful
forums on topics of interest to parents and carers. In May, Dr Andrew Martin,
author of ‘How to Motivate your Child’, addressed strategies for motivating young
people to achieve better outcomes at school. In September, Dr Jim Bright, a senior
lecturer in psychology at the University of NSW, gave timely and sensible advice to
parents on how to support teenagers through the HSC and beyond.
• In April NSI’s Bradfield College celebrated its tenth anniversary. The Institute
organised a range of programs and exhibitions to celebrate the talent and
achievements of current and past students, including a ‘walk-through’ visual
history of the college.
www.tafestudy.info