DOPT AR 0607 English Print.pmd - Jeywin
DOPT AR 0607 English Print.pmd - Jeywin
DOPT AR 0607 English Print.pmd - Jeywin
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status of grievance redressal. Efforts continued to enrich CPENGRAMS further<br />
based on the feedback from the concerned stakeholders. Accordingly, two more<br />
modules have been developed and added to facilitate the generation of forwarding<br />
letters as well as acknowledgement letters in bilingual form. The task of security<br />
audit of netizen module (Pensioner’s Interface) of CPENGRAMS has been<br />
completed.<br />
11.6.2Two half-day video conferencing based training programmes were conducted at<br />
NIC HQ, New Delhi for the participants from 27 identified Pensioners’ Associations<br />
located in various states/ districts across the country. The participants were informed<br />
about the significance and objectives of the project and facilitative role to be played<br />
by the pensioners’ associations in promotion of the project. A demonstration of the<br />
services /features contained in the portal was also made to them.<br />
NIC-DEP<strong>AR</strong>TMENT OF ADMINISTRATIVE REFORMS AND PUBLIC GRIEVANCES,<br />
S<strong>AR</strong>D<strong>AR</strong> PATEL BHAWAN<br />
Centralized Public Grievances Redress And Monitoring System (CPGRAMS)<br />
11.7 The Centralized Public Grievances Redress and Monitoring System (CPGRAMS)<br />
has been strengthened by additional features like monitoring desk, mail alerts.<br />
Refresher training programmes were organised by Department of Administrative<br />
Reforms and Public Grievances in association with NIC. Participants representing<br />
various ministries/departments along with the nic officers of the respective ministries/<br />
departments have attended the training sessions. Training for second level<br />
organizations like banks, insurance companies and BSNL have also been<br />
conducted. Presently, more than 480 organisations are using CPGRAMS.<br />
Customisation of CPGRAMS for Rashtrapati Bhawan<br />
11.7.1Customised version of CPGRAMS is being developed for Rashtrapati Bhawan.<br />
This would be integrated with CPGRAMS so that the Public Grievance Officers can<br />
take redress action and monitor them through a single interface.<br />
Comprehensive DDO (CompDDO) - Payroll package<br />
11.7.2This system is implemented in D<strong>AR</strong>PG to meet the needs of the Department. Apart<br />
from covering basic salary calculations, disbursal of the salary through different<br />
modes of payments such as cash, cheques, banks and through electronic clearance<br />
100<br />
MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES & PENSIONS
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