Full summary and report
Full summary and report
Full summary and report
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Quality & St<strong>and</strong>ards<br />
Information Services<br />
Templeman Library Information Display Screens<br />
Feedback Summary<br />
Our annual Information Services (IS) Student Satisfaction Survey<br />
suggests that computer availability is among a top priority for students.<br />
Display screens are one way of capturing this information.<br />
Two large <strong>and</strong> three smaller display screens have recently been<br />
introduced into the Templeman Library. They display computer<br />
availability around campus. The larger of the screens also displays IT<br />
service alerts, news <strong>and</strong> events.<br />
During the two week testing period <strong>and</strong> the two weeks following<br />
installation students have been encouraged to share their views about the<br />
screens <strong>and</strong> asked to identify possible areas for improvement.<br />
The overwhelming response has been very positive <strong>and</strong> there can be little<br />
doubt the screens have been extremely well received.<br />
Improvement opportunities identified by the students include:<br />
• Printer availability<br />
• Identify Quick Access machines<br />
• Highlight group study areas<br />
• Icon to denote number of PCs not working<br />
Page 1 of 3<br />
Anne Maruma – Updated 14 December 2007
Quality & St<strong>and</strong>ards<br />
Information Services<br />
1. Background<br />
The results of the annual Information Services (IS) Student Satisfaction<br />
Survey suggest that computer availability is among a top priority for<br />
students. Display screens are one way of capturing this information.<br />
2. Overview<br />
Mid November saw the introduction of two large <strong>and</strong> three smaller<br />
screens in the Templeman Library. The larger screen displays computer<br />
availability around campus, IT service alerts, news <strong>and</strong> events. The<br />
smaller screens are limited to computer availability in the building <strong>and</strong><br />
around campus.<br />
3. Objectives<br />
Feedback is important as part of Information Services’ continuous quality<br />
monitoring process.<br />
4. Methodology<br />
Feedbacks forms have been made available on the main loan desk <strong>and</strong><br />
on the Help & Enquiry Desk. The two week testing period following the<br />
introduction of the screens was identified as an ideal time to collect<br />
feedback that would help inform the team charged with providing content.<br />
5. Responses<br />
A number of responses received – majority positive with lots of feedback,<br />
one positive in terms of information but the respondent felt the screens<br />
added to electricity costs. We received several negative comments.<br />
6. Analysis<br />
I. Positive Feedback<br />
i. Information well laid out – very useful – very impressive<br />
ii. Very informative, clear <strong>and</strong> concise, text good size<br />
iii. Very useful – Library is awesome<br />
iv. Fantastic, I now know where there is free computer<br />
space, saves time amid stressful essay periods.<br />
v. Definitely useful as we can now know whether it’s worth<br />
going to a certain PC room<br />
vi. Very useful x 12<br />
vii. The computer availability display is terrific idea, as it<br />
allows me to stay on the ground floor rather than break a<br />
sweat running up stairs<br />
viii. Very useful idea – saves time walking up <strong>and</strong> down stairs<br />
looking for PCs<br />
ix. Very useful – we’ll be able to see if there is space at first<br />
h<strong>and</strong> giving us the opportunity to go elsewhere on<br />
campus.<br />
Page 2 of 3<br />
Anne Maruma – Updated 14 December 2007
Quality & St<strong>and</strong>ards<br />
Information Services<br />
x. Very helpful <strong>and</strong> an excellent idea x 2<br />
xi. Great way of delivery information<br />
xii. Great – saves time going to full room, better time<br />
management<br />
xiii. Useful to see how many computers available on each<br />
level x 2<br />
xiv. Very h<strong>and</strong>y to know where computers available<br />
xv. Very useful - tells me everything I need to know<br />
xvi. You can see where there are vacant PCs<br />
xvii. Member of student panel that recommended screens –<br />
delighted criticism addressed constructively – well done!<br />
II. Suggestions for improvement<br />
i. Show status of printers<br />
ii. How many PCs not working x 2<br />
iii. Availability of group study areas x 5<br />
iv. Availability of Quick Access computers<br />
v. Information on where periodicals, journals are etc<br />
III. Other suggestions<br />
Library<br />
i. Indicate time <strong>and</strong> venue of any training sessions<br />
IV. Negative feedback<br />
i. Useful, but running them adds to electricity costs –<br />
computer rooms should be closed when there only<br />
minimum numbers using them.<br />
ii. Unnecessary - students can walk up stairs to check if<br />
computers available<br />
iii. Not useful – waste of money. Students not stupid, they<br />
will be able to find computers themselves.<br />
iv. Information is useful, but pointless as students still walk<br />
in <strong>and</strong> out of the room to see if there are any computers<br />
free<br />
Page 3 of 3<br />
Anne Maruma – Updated 14 December 2007
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