ReACH (Rehabilitation and Assessment
in the Community and at Home) consists
of 3 teams, who provide 10 community
Combined total 20-30 referrals per day.
• To aid referrers who may be unsure which
service would be most suitable for the person
they were referring.
• To avoid unnecessary delays for patients –
referral gets to appropriate service.
How did we do it?
• Contacted several GP’s regarding the referral form and made some
changes from their feedback.
• Referral documentation reviewed and changed to include the
necessary information required for the 10 services offered.
• A new database was developed.
• Referrals are received via: SCI Gateway, E-mail, E-ward, Phone, Fax
• The database also allows a direct link from SCI Gateway, downloading
the information to the database.
• All referrers were informed of the new referral method, and given the
new referral form with contact details.
• Single point is manned from existing staff, who are a mixture of Admin
and Rehabilitation Assistants.
Outcomes to date
• Database allows us to collect detailed information which
will help with work force planning
• Database shows clear trends in referrals to each part of
• Efficiency savings for staff and supplies
• Equitable service geographically
• Less delay in being seen by appropriate part of service
• Easier access to services.
Contact details: Ann Allison 01324 616068, email@example.com
NHSScotland Event 2008 –
Abstract for Poster Presentation
Single Point of Referral
Author: A Allison
Lead Contact: Ann Allison, ReACH Forth Valley, Falkirk and District Royal Infirmary,Westburn
Avenue, Falkirk. FK1 5QE.Tel: 01324 616068, E-mail: firstname.lastname@example.org
Organisation: NHS Forth Valley
To have a single point of referral for the
10 rehabilitation services provided over 3 different
locations.There are 20-30 referrals in total per
The goal is to ensure better and faster access to
rehabilitation services by having one point of
access for all 10 services by:
• Aiding referrers who may be unsure which
part of the service would be most suitable
for the individual.
• Avoiding unnecessary delays for patients,
ensuring that referrals are directed to the
most appropriate service quickly without
getting between services.
Referrals come from GP’s, Health and Social Care
staff, Patients and Carers. Referrals come via post,
telephone, fax, SCI Gateway, E-ward, E-mail.
A group of therapy professionals, rehab
assistants and administration staff began by
searching for other similar teams who had
developed a single point of referral system.
The group made contact with several GP’s
regarding the referral form and made some
changes as a result of their feedback.
Referral documentation was reviewed and
changed to include the necessary information
required for the 10 parts of service offered.
The referral form was added to the SCI
Gateway as one mode of referral for GPs.
A new database was created to include which
part of the service the patient was allocated to,
which generated automatic e-mails to the
The database also allowed a direct link from SCI
Gateway, downloading the information to the
All referrers were informed of the new referral
method, and given the new referral form with
The new system started in Feb 08, and is being
assessed and audited as we go for the first
The new database allows us to collect much
more detailed information which will help with
We plan to send out a questionnaire to
referrers in May to ask for comments on how
the change has impacted on them.
For patients – equitable service geographically
and less delays in being seen by the appropriate
part of service.
For referrers – easier access to community
For the service – efficiency savings for staff and