FirstCaribbean International Bank Limited

First for Employees
Throughout the year we have focused on creating an
environment in which all our employees can excel. The
employee commitment index increased 2 percentage
points to 75% - evidence of our continued progress.
Making personal development easy –
• Expanded the FirstCaribbean University curriculum
• Increased online training
Providing an inclusive, exciting environment in which
to contribute –
• Launched !DEA – employee innovation blog
• Generated new products and services directly from
employee feedback
Promoting a culture of excellence –
• Continued to celebrate exemplary performance
• Enhanced performance planning tools and metrics
Investing in leadership talent –
• Successfully attracted new leaders
• Intensified leadership programme
First for Communities
In 2010, our commitment to making a difference in the
communities in which we operate was continued with vigour and
focus. We contributed 1% of our profits and hundreds of hours
of energy and enthusiasm to what matters in our communities.
Building strong communities –
• Renewed our partnership with the University of the
West Indies
• Continued support of Junior Achievement region-wide
• Sustained investment in young entrepreneurs through
Caribbean Association of Youth Business Trusts
Recognising and encouraging volunteerism –
• Continued to recognise the Unsung Heroes in our
communities
• Supported employee volunteerism through Adopt-a-Cause
First for Shareholders
• Despite economic conditions, delivered solid returns
while maintaining strong financial positions.
• Maintained our capital strength, increasing Tier 1 from
19% to 21%
• Sustained our dividend payout
enhancing client value through
innovative
products and services
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