form - Barnsley Council Online

Yourcouncil
Tell us what you think
about our services
Your comments, compliments
and complaints
See back cover for information in:
BARNSLEY
Metropolitan Borough Council

Have your say
This leaflet tells you how to contact
us if you would like to give us some
feedback on the services we provide.
It’s only by listening to your views
that we can find out how well, or
not, we’re actually doing. That is
why the comments, compliments and
complaints we receive are so
important.
How to contact us
You can make a complaint, make a
comment to improve our services or
give us a compliment, you can do this
directly with the service concerned or
you can contact us in the following
ways:
By using our on line form at
www.barnsley.gov.uk/complaints
By completing the attached form and
handing it into any of our Barnsley
Connects offices or posting to the
address on the back page of this
leaflet.
By writing to the address on the back
page of this leaflet
By telephone on 01226 787898
By fax on 01226 773002
By text or mobile telephone on
07786525880 (adults & children’s
social care only)
We welcome calls from Typetalk users
contact 800787898
Minicom users 01226 201226
If you require assistance to make a
compliment, comment or complaint
one of our advisors would be happy
to help
Do you need help?
Someone you know and trust can
contact us for you; we would need
their name and address and in some
cases we may need to get your
consent. We may be able to put you
in touch with someone who can help
if you need it or we could try and
arrange for an advocate to act on
your behalf, please let us know when
you contact us.

Resolving issues - talk it over
first
As a first step, it is best to try and talk
about it with someone in the service
concerned, a supervisor or manager.
They may be able to sort out any
problems without you having to do
anything else and this can often be
the quickest way of getting things
resolved.
If you’ve tried this and are unhappy
with the response or want to take it
further, please contact us using one
of the ways listed.
We will need the information that
the form prompts you for.
What will happen next?
When you contact us you can expect
an acknowledgement by telephone,
email or letter within five working
days.
The service responsible for dealing
with your concerns will then contact
you to talk about your problems and
they will let you know how your
comments or complaints will be dealt
with and when you can expect to
receive a response.
What if the response does not
resolve your complaint?
You will be advised by the service
dealing with your complaint what
you can do next if you remain
unhappy after you have received your
complaint response.
What if I am unhappy with
how my complaint has been
dealt with?
You can contact the Local
Government Ombudsman on:
Local Government Ombudsman, PO
Box 4771, Coventry CV4 0EH
Telephone advice team on:
0845 602 1983
Email: advice@lgo.org.uk
Text ‘call back’ to: 0762 480 4323

Comment, compliment & complaint form
Please fill in this form if you wish to and send it to the address on the
back page of this leaflet.
I wish to make a
Comment Compliment Complaint
Your name
Mr Mrs Miss Ms
Address
Telephone no.
If you are making a comment, compliment or complaint or behalf of
someone else, please give us details about that person
Their name
Mr Mrs Miss Ms
Address
Telephone no.
Your relationship to this person
Have you already discussed this with a member of our staff?
Yes
No
Who did you speak to?

✁
What do you wish to tell us about?
Please use the space below. If it is not enough, you can use a separate
sheet of paper and attach it to this form. If you know the service
involved then please tell us.
What would you like to be done to put things right?
What is your preferred method of contact? Please tick
Email Telephone Letter Fax
Email Address:
Signed
Date

Further copies of this leaflet are available from:
Customer Service Team, Barnsley Connects,
Barnsley MBC, PO Box 634, Barnsley, S70 9GG
This leaflet tells you about how to make a comment, compliment or
complaint about Barnsley Council services. If you need assistance in your
own language please contact 01226 787898.
We can also produce letters and reports in large print, in Braille
or on tape
BARNSLEY
Metropolitan Borough Council