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Winter 2012<br />

Return undeliverable items to:<br />

<strong>Guelph</strong> <strong>Chamber</strong> <strong>of</strong> <strong>Commerce</strong><br />

111 Farquhar Street, 2nd Floor<br />

<strong>Guelph</strong>, ON N1H 3N4<br />

Publication Mail 40844077<br />

Social Media<br />

Conundrum<br />

...Page 6<br />

www.guelphchamber.com


Upcoming Events<br />

Lunch and Learn<br />

Economic Benefits <strong>of</strong> Charitable<br />

Partnerships and Volunteerism<br />

Marissa Teeter, Skyline Wealth Management Inc.<br />

Glenna Banda, Children’s Foundation <strong>of</strong><br />

<strong>Guelph</strong> Wellington<br />

Wednesday, January 9, 2013<br />

12:00 p.m. - 1:30 p.m.<br />

Cutten Fields<br />

190 College Avenue East<br />

Breakfast Academy<br />

Employee Morale<br />

Sylvia Plester-Silk, On Purpose Consulting<br />

Friday, January 18, 2013<br />

7:00 a.m. - 9:00 a.m.<br />

Holiday Inn <strong>Guelph</strong> Hotel & Conference Centre<br />

601 Scottsdale Drive<br />

Business After Five<br />

Metalumen Manufacturing Inc.<br />

Tuesday, January 22, 2013<br />

5:00 p.m. - 7:00 p.m.<br />

570 Southgate Drive<br />

Seminar Series<br />

Sales Workshop - Get and Keep More<br />

Customers with Ease<br />

Sherri Griffin, DeliberateU<br />

Wednesday January 30, 2013<br />

8:30 a.m. - noon<br />

Innovation <strong>Guelph</strong><br />

111 Farquhar Street, 3rd Floor<br />

Pulse on Innovation Breakfast<br />

Crop Protection & Production<br />

Lorne Hepworth, CropLife Canada<br />

Thursday, January 31, 2013<br />

7:30 a.m. - 9:00 a.m.<br />

Delta <strong>Guelph</strong> Hotel & Conference Centre<br />

50 Stone Road West<br />

Breakfast Academy<br />

Managing the Baby Boomers’ Retirement<br />

Sean Lyons, Department <strong>of</strong> Business,<br />

University <strong>of</strong> <strong>Guelph</strong><br />

Friday, February 15, 2013<br />

7:00 a.m. to 9:00 a.m.<br />

Holiday Inn <strong>Guelph</strong> Hotel & Conference Centre<br />

601 Scottsdale Drive<br />

Business After Five<br />

<strong>Guelph</strong> General Hospital<br />

Tuesday, February 26, 2013<br />

5:00 PM to 7:00 PM<br />

115 Delhi Street<br />

111 Farquhar Street, 2nd Floor<br />

<strong>Guelph</strong> ON N1H 3N4<br />

Tel: 519-822-8081 Fax: 519-822-8451<br />

E-mail: chamber@guelphchamber.com<br />

Website: www.guelphchamber.com<br />

CONTENTS<br />

Advertisers’ Index..........................................................................................4<br />

GCC Executive Committee/Board <strong>of</strong> Directors/Team.......................4<br />

President’s Message.....................................................................................5<br />

Social Media Conundrum........................................................................6<br />

Grow Your Own HR Department..........................................................8<br />

AODA Employment Standard Compliance.....................................9<br />

Getting the Most Out <strong>of</strong> Your Tradeshow..................................... 10<br />

Member Pr<strong>of</strong>iles.......................................................................................... 12<br />

New Members............................................................................................. 13<br />

New Member Pr<strong>of</strong>ile................................................................................. 14<br />

Member Milestones................................................................................... 15<br />

Buzz on Business........................................................................................ 15<br />

Members on the Move............................................................................. 15<br />

The Motto for Karate Dojo’s................................................................ 17<br />

CONNECT GCC - Your Place to Network............................................. 18<br />

Why Your Home Costs More to Rebuild................................. 20<br />

The <strong>Chamber</strong> Helps Strengthen <strong>Guelph</strong>’s<br />

‘Creative Advantage’.............................................................................. 22<br />

Winter 2012 www.guelphchamber.com 3


Advertisers’ Index<br />

Andrew Somerville - PEAK Precision Realty Ltd .........17<br />

Working on your behalf…<br />

Your GCC Executive Committee:<br />

The Athletic Club .......................................9<br />

BDO Canada LLP ...................... Inside Back Cover<br />

BenSol Consulting Inc. .................................16<br />

Compugen Inc. ........................................20<br />

Janet Roy<br />

Dan Lawson<br />

Premium HR Solutions Inc. Blount Canada Ltd.<br />

Rob McLean<br />

Sociable Communications<br />

and Marketing<br />

Amy Kendall<br />

Conestoga College<br />

Murray Short<br />

RLB LLP<br />

Downtown <strong>Guelph</strong> ....................Inside Front Cover<br />

Your Board <strong>of</strong> Directors:<br />

Erb and Erb Insurance Brokers Limited ..................6<br />

Express Employment Pr<strong>of</strong>essionals ....................21<br />

GENIVAR Inc. ..........................................15<br />

Green Solution Property Management ................17<br />

Dawn Borho<br />

RBC Royal Bank<br />

Gord Bossey<br />

Holiday Inn <strong>Guelph</strong> Hotel<br />

& Conference Centre<br />

Marc Brombal<br />

Sidonio’s<br />

John Burns<br />

ABS Friction Inc.<br />

Peter Cartwright<br />

City <strong>of</strong> <strong>Guelph</strong> Economic<br />

Development & Tourism<br />

<strong>Guelph</strong> Hydro Inc ......................................11<br />

HLB System Solutions ..................................8<br />

Knapp’s Country Market ................................5<br />

Montessori School <strong>of</strong> Wellington. . . . . . . . . . . . . . . . . . . . . . . . 7<br />

Greg Elliott<br />

The Co-operators<br />

David Estill<br />

Estill Energy Inc.<br />

Carly O’Brien<br />

The Achievement<br />

Centre<br />

Ken Smith<br />

University <strong>of</strong> <strong>Guelph</strong><br />

Graham Smyth<br />

Scotiabank<br />

Rogers TV. .............................................10<br />

Your <strong>Chamber</strong> Team:<br />

Solar Trends ........................... Inside Back Cover<br />

St. John’s-Kimarnock School ........... Inside Back Cover<br />

Sutherland Insurance ...................................5<br />

Target Mechanical Services Ltd. .......Outside Back Cover<br />

Lloyd Longfield<br />

President & C.A.O.<br />

Wendy Brousseau<br />

Operations Manager<br />

Bette Ann Cannon<br />

Member Services<br />

Coordinator<br />

Kathryn Finora<br />

Graphic Designer<br />

Daryl MacDonald<br />

Sales Associate<br />

The UPS Store .........................................10<br />

Waterloo Wellington Community Care<br />

Access Centre .........................................21<br />

Sean McLafferty<br />

Executive Assistant<br />

Connie McNeil<br />

Administrative Assistant<br />

Anne Stewart<br />

Accountant<br />

Jane Wielhorski<br />

Event Coordinator<br />

Heather Wright<br />

Communication &<br />

Project Coordinator<br />

Thank you to our advertisers! Without your<br />

support, we could not produce this magazine.<br />

To be featured as a Member Pr<strong>of</strong>ile,<br />

New Member Pr<strong>of</strong>ile, contribute an<br />

Article or advertise in this magazine, please<br />

contact Bette Ann at the <strong>Guelph</strong> <strong>Chamber</strong> <strong>of</strong> <strong>Commerce</strong><br />

by phone at 519-822-8081 or by email at<br />

bette_ann@guelphchamber.com.<br />

Moving Business Forward Magazine is published 4 times a<br />

year by The <strong>Guelph</strong> <strong>Chamber</strong> <strong>of</strong> <strong>Commerce</strong>. Moving Business<br />

Forward is the <strong>of</strong>ficial publication <strong>of</strong> the <strong>Guelph</strong> <strong>Chamber</strong> <strong>of</strong><br />

<strong>Commerce</strong> and is circulated to its members as part <strong>of</strong> their<br />

membership. Unsolicited material is not eligible for payment.<br />

Opinions and comments contained herein reflect those <strong>of</strong> the<br />

writer and not necessarily those <strong>of</strong> the <strong>Chamber</strong>, its Board <strong>of</strong><br />

Directors, its members or the publisher. © All rights reserved.<br />

4<br />

OUR MISSION STATEMENT<br />

The <strong>Guelph</strong> <strong>Chamber</strong> <strong>of</strong> <strong>Commerce</strong> represents<br />

the voice <strong>of</strong> business contributing to economic<br />

growth, pr<strong>of</strong>itability, competitiveness and<br />

community involvement for all types <strong>of</strong><br />

businesses and business people in <strong>Guelph</strong>.<br />

OUR VALUES<br />

Ethics<br />

The GCC conducts business in a manner that is<br />

ethical and honest in all dealings<br />

Fairness<br />

The GCC helps members to promote themselves<br />

through advocacy and other membership<br />

benefits<br />

Environment<br />

The GCC supports an environmentally sustainable<br />

community in which we live and raise our families<br />

Leadership and Innovation<br />

The GCC conducts business that demonstrates<br />

leadership and innovation for all members<br />

Your <strong>Chamber</strong> Team: Phone: 519-822-8081<br />

Lloyd Longfield, Ext. 224, lloyd@guelphchamber.com<br />

Wendy Brousseau, Ext. 225, wendy@guelphchamber.com<br />

Bette Ann Cannon, Ext. 222, bette_ann@guelphchamber.com<br />

Kathryn Finora, Ext. 238, kathryn@guelphchamber.com<br />

Daryl MacDonald, Ext. 251, daryl@guelphchamber.com<br />

Sean McLafferty, Ext. 252, sean@guelphchamber.com<br />

Connie McNeil, Ext. 221, connie@guelphchamber.com<br />

Anne Stewart, Ext. 227, anne@guelphchamber.com<br />

Jane Wielhorski, Ext. 223, jane@guelphchamber.com<br />

Heather Wright, Ext. 226, heather@guelphchamber.com


President’s Message<br />

Entrepreneurism is Alive and Well in<br />

<strong>Guelph</strong><br />

The <strong>Guelph</strong> <strong>Chamber</strong> <strong>of</strong> <strong>Commerce</strong> is<br />

pleased to be a key partner in fostering<br />

entrepreneurship in <strong>Guelph</strong>. Our business<br />

network is electric with connections to help<br />

businesses <strong>of</strong> all sizes and types to embrace the entrepreneurial spirit.<br />

The <strong>Guelph</strong> <strong>Chamber</strong> <strong>of</strong> <strong>Commerce</strong> has been helping businesses to<br />

connect to each other and to resources to support business growth<br />

and prosperity since the early 1800’s/ so where are we at today?<br />

Getting Started<br />

The World Bank recently ranked Canada as the third easiest country<br />

in the world to start a business out <strong>of</strong> 185 countries (ref: http://<br />

doingbusiness.org/rankings). Once your business is registered,<br />

<strong>Guelph</strong> provides the Bizpal service, a collaborative effort <strong>of</strong> the City <strong>of</strong><br />

<strong>Guelph</strong>, Service Ontario, and Industry Canada. This one-stop, online<br />

service helps local businesses start up or grow by providing access<br />

to information on business permits and license requirements from<br />

all three levels <strong>of</strong> government. The main goal <strong>of</strong> BizPal is to make it<br />

faster and easier for entrepreneurs to get started by simplifying the<br />

time consuming document research process. Bizpal can be found on<br />

<strong>Guelph</strong>.ca under Business Licenses.<br />

Getting Going<br />

Since 1999, the <strong>Guelph</strong> Wellington Business Enterprise Centre has<br />

been helping business startup, early growth businesses, and selfemployment.<br />

Through the support and continued commitment<br />

<strong>of</strong> the Municipal, Provincial and Federal Governments, Centre Staff,<br />

Board <strong>of</strong> Directors, Founding Partners and Corporate Sponsors,<br />

GWBEC has been able to provide direction and assistance to people<br />

who are starting or operating small businesses. Innovation <strong>Guelph</strong><br />

helps businesses to start, grow, and thrive by <strong>of</strong>fering programs<br />

and services to address the needs <strong>of</strong> entrepreneurs, community<br />

organizations, researchers and business leaders. Innovation <strong>Guelph</strong>’s<br />

team <strong>of</strong> experienced advisors will help you determine which resources<br />

best match you and your product, goals, and stage <strong>of</strong> company<br />

development through programs <strong>of</strong>fered by MaRS, local support, and<br />

Lloyd Longfield<br />

President and CAO<br />

industry research collaboration programs. The Downtown <strong>Guelph</strong><br />

Business Association provides connections for businesses in the heart<br />

<strong>of</strong> <strong>Guelph</strong>. The <strong>Guelph</strong> <strong>Chamber</strong> <strong>of</strong> <strong>Commerce</strong> connects businesses<br />

and business people, and provides programs for peer to peer learning<br />

and works closely with the other business support agencies.<br />

Business Friendly<br />

<strong>Guelph</strong> has an incredible support network for any stage <strong>of</strong> business,<br />

with many local entrepreneurs having grown their businesses to<br />

becoming players on the international stage. <strong>Guelph</strong>’s access to<br />

talent from our leading school board, college, and university networks<br />

has long been a key strength for our businesses. <strong>Guelph</strong> is also<br />

becoming a landing site for newcomers to Canada who bring diversity<br />

to our talent, and connections to other parts <strong>of</strong> the world. The c<strong>of</strong>fee<br />

shops, restaurants, and many cultural attractions give <strong>Guelph</strong>ites a<br />

place to connect and build friendships. <strong>Guelph</strong> is a friendly place – a<br />

great place to meet people – and a great place to do business.<br />

Business Growth in 2013<br />

The <strong>Guelph</strong> <strong>Chamber</strong> wants to make 2013 a breakthrough year<br />

for your business. Connect to us and we will help you to make the<br />

connections to make this happen. Happy New Year!<br />

Winter 2012 www.guelphchamber.com 5


Social Media Conundrum<br />

Is your organization feeling threatened by<br />

today’s technology advancements? Do you<br />

feel you’re spending more on marketing than<br />

you should be? Or perhaps not sure how to<br />

pursue new methods <strong>of</strong> online marketing?<br />

Have no fear. Here are a few simple<br />

considerations to overcome those barriers and get your organization<br />

online using social media.<br />

What is Social Media?<br />

Often times we wonder what ‘social media’ means. Let’s keep it<br />

simple; social media is a form <strong>of</strong> online communication through an<br />

interactive portal to connect to thousands <strong>of</strong> people. You can decide<br />

to communicate through the use <strong>of</strong> multimedia – Ie. photos, videos,<br />

audios, blogging or micro-blogging, writing articles, snippets <strong>of</strong> text;<br />

or merely network with others with similar interests.<br />

Does Social Media Work?<br />

A 2012 Social Media Marketing Industry Report stated that, “85% <strong>of</strong> all<br />

businesses that have a dedicated social media platform as part <strong>of</strong> their<br />

marketing strategy reported an increase in their market exposure…<br />

and 58% <strong>of</strong> businesses that have used social media marketing for over<br />

3 years reported an increase in sales over that period.”<br />

Social Media isn’t ‘one size fits all’. Just like everything else, we must<br />

shop and choose the platform that best suits the organization. It may<br />

be appealing to set-up multiple pr<strong>of</strong>iles, but by not fully utilizing the<br />

platform, it may damage the organization’s image. It’s best to start<br />

with one platform to learn its idiosyncrasies; capitalize on the audience<br />

by figuring out what type <strong>of</strong> content works best, then leverage it with<br />

other platforms that suit your goals.<br />

In addition, it’s not all about product news; rather it’s an opportunity<br />

to engage different social relationships in different ways. Online<br />

marketing suites like www.Vengeo.com allow smart businesses<br />

or non-pr<strong>of</strong>its to act like the big boys, with a ridiculously low cost<br />

Do-It-Yourself all-inclusive solution to package content bigger and<br />

richer than just ‘snippets <strong>of</strong> info’. Consider online feedback forms; or<br />

acquire attendees through your social calendar; send email blasts and<br />

newsletters, or simply showcase your brand with media in web pages<br />

that you can control! The key is to use these tools to capitalize on a<br />

breaking trend, and quickly create an adventure whereby followers<br />

will organically multiply your brand for you.<br />

Which Social Media Platform Should I Choose?<br />

Facebook, Google+, LinkedIn, Pinterest, Tumblr, Twitter, YouTube,<br />

and more! “Which one do I start with?” is the most commonly asked<br />

question. There’s a lot <strong>of</strong> social media platforms available, however,<br />

let’s focus on the top 3 platforms:<br />

“As a past business owner and entrepreneur I know<br />

irsthand the long hours and frustration running a<br />

business can be, especially when you found a new<br />

business like I did. Let me manage your insurance<br />

needs, because I understand the details and ine print <strong>of</strong><br />

insurance. I will make protecting your business a little<br />

easier.”<br />

“Call me and see what my<br />

business and insurance<br />

experience can do for you.”<br />

Lars Rittmann<br />

lrittmann@erb-erb.com<br />

800-265-2634 ext 213<br />

30 Queen St. N. PO Box 2670<br />

Kitchener, ON N2H 6N2<br />

www.erb-erb.com<br />

Toll Free: 1 800 265 2634<br />

Web: www.erb-erb.com<br />

Follow us on Facebook & Twitter<br />

1. Facebook - the most widely used platform for friends and family,<br />

and with over one billion users, has evolved to also embrace<br />

businesses to create a giant networking eco-system. Facebook is a<br />

great tool to develop ‘relationships’ and ignite brand recognition.<br />

2. Google+ - a relatively new platform, that’s quickly being identified<br />

as the tool for businesses to increase their brand recognition in the<br />

world <strong>of</strong> social media. It’s a tool that allows businesses to create<br />

specific communities to market more strategically.<br />

3. Twitter – a ‘texting’ platform to build relationships with customers<br />

and the community. Twitter is used to post real-time comments<br />

and news, special <strong>of</strong>fers, and/or product updates. The Twitter<br />

‘hashtag’ is a clever use <strong>of</strong> 140 characters to increase the<br />

viewership <strong>of</strong> topic-specific searches within the ‘twitterverse’.<br />

What’s the Cost <strong>of</strong> Using Social Media?<br />

Joining social media sites is almost always free! The real cost is your<br />

time and energy. Also, in order to maximize your impact, your content<br />

delivery has to be timely. Online social trends, or ‘trending’, requires<br />

you to be part <strong>of</strong> the short-term story, otherwise you have kind <strong>of</strong><br />

missed the boat. And, although supplementing your website is a<br />

good idea, ‘pulling’ customers to entertain them there is much harder<br />

as more and more people hang out at the social sites. So today, to be<br />

more effective, you must PUSH relevant and timely content to specific<br />

demographics.<br />

6


Think <strong>of</strong> participating at a social media site like the way Walmart<br />

prepares to open a new location – they evaluate the neighborhood<br />

then build their presence, then they ship trucks <strong>of</strong> content depending<br />

on the region, season and needs. For a small organization, competing<br />

at that level can be an expensive proposition, especially if you’re using<br />

third-party services. Online marketing tools like Vengeo help you put<br />

that content together to populate your ‘social stores’, by yourself.<br />

How do I Get Started?<br />

As Nike would say, “Just Do It”! Take a small step and discover the<br />

others along the way. Your fears are likely associated with not<br />

knowing about social media, especially if you’re not ‘tech-savvy’. Get<br />

over it. Turn on the computer, head onto the internet; perhaps visit a<br />

couple sites or sign up to a social media tool. Social media can greatly<br />

help organizations increase brand recognition, develop an online<br />

digital footprint, and connect to billions <strong>of</strong> customers around the<br />

world.<br />

Author: Anna Nguyen<br />

Front <strong>of</strong> House Manager<br />

Innovation <strong>Guelph</strong><br />

Phone: 519-265-4495<br />

Email: anna.nguyen@innovationguelph.ca<br />

Website: www.innovationguelph.ca<br />

for Not for Pr<strong>of</strong>its<br />

Attract and Retain the Best Talent<br />

The <strong>Guelph</strong> <strong>Chamber</strong> <strong>of</strong> <strong>Commerce</strong> has two Group<br />

Benefits programs for members only: the national<br />

<strong>Chamber</strong>s <strong>of</strong> <strong>Commerce</strong> Group Insurance Plan, and<br />

the local Cooperators Group Benefits Plan. Both<br />

programs <strong>of</strong>fer outstanding value including<br />

medical, dental, and long-term disability.<br />

If you are a Not For Pr<strong>of</strong>it Business with Paid Staff and join<br />

one <strong>of</strong> our group benefit plans, your membership will be<br />

at the Non Pr<strong>of</strong>it with unpaid staff rate, presently a<br />

savings <strong>of</strong> $196 <strong>of</strong>f your <strong>Chamber</strong> membership.<br />

www.guelphchamber.com<br />

Winter 2012 www.guelphchamber.com 7


Grow Your Own HR Department<br />

For many small businesses, the human<br />

resources department resides with the owner<br />

or <strong>of</strong>fice manager—typically people with<br />

no formal HR training. They hire and fire,<br />

do the payroll, help settle disputes, ensure<br />

compliance with employment regulations<br />

and maintain morale while juggling a million other tasks. HR is yet<br />

another hat they wear in the day-to-day operations <strong>of</strong> the business.<br />

But many small businesses—especially those in growth mode—are<br />

discovering that it pays to create a formal HR function to oversee the<br />

people side <strong>of</strong> the organization.<br />

More and more, “small businesses are realizing they need a way to<br />

bring people into the company, hire and onboard, assess performance,<br />

recognize people and pay them properly and know how and when to<br />

manage people up or out,” says Fiorella Callochia, a former Toronto HR<br />

consultant who has worked with many small businesses (and is now a<br />

Human Capital Specialist with Deloitte).<br />

Two small businesses that have benefited from creating an HR<br />

function are Precision Biologic—a Halifax-based medical diagnostics<br />

manufacturer, and Summerhill Group, a Toronto environmental<br />

consulting organization that designs information campaigns for<br />

clients like Home Depot. Both have earned spots on the Great Place to<br />

Work Institute Canada’s Best Workplaces list.<br />

Precision Biologic created an HR function during a growth phase six<br />

years ago. “We didn’t really have a centralized process for recruiting,<br />

hiring and orientation <strong>of</strong> new employees so we decided to grow the<br />

HR function internally,” says company co-CEO Jennifer Mills.<br />

Mills approached Kathy McDonald, then a member <strong>of</strong> Precision<br />

Biologic’s admin staff, about becoming the firm’s first HR manager<br />

and her development into the role was organic. She found a reliable<br />

recruiter, developed a standardized hiring process and created an<br />

employee handbook to keep everyone on the same page. She also<br />

developed HR initiatives around leadership and culture development,<br />

workplace wellness, and performance management.<br />

Since creating an HR department, “our retention rates are better and<br />

we have better hires and better fits,” says Mills. “Kathy’s performance<br />

management system has allowed the employees to be more<br />

connected to our overall corporate objectives. People know their<br />

personal goals are connected to team goals, which are connected to<br />

company goals, which means we have an engaged workforce.”<br />

At Summerhill Group, Coleen Colman grew into her HR role by<br />

handling the recruiting and risk management/compliance necessary<br />

in hiring part-time field staff for the firm’s cross-Canada campaigns.<br />

Suzanne Karajaberlian, Summerhill’s operations director, said the firm<br />

doesn’t have a formal HR department, but Colman’s human resources<br />

know-how is key to the organization’s success.<br />

In terms <strong>of</strong> talent management, Colman develops training and<br />

development for both Summerhill’s part-time field workers and the<br />

firm’s full-time staff.<br />

“Externally we have an engagement and training program for our<br />

program representatives that make them better reps when we deploy<br />

them in the field,” she says. “And internally, we do everything from<br />

employee opinion polling to social programs like a Spanish club; and<br />

one year ago we started an onboarding program so new hires can get<br />

up to speed on their job quickly.” She also recently implemented an<br />

internal mentoring program to pair mentors with mentees outside<br />

their job function for personal development.<br />

Having an HR pr<strong>of</strong>essional on your team gives you the human<br />

resources practices and strategies you need to find and manage your<br />

talent: putting the right people in the right places at the right time to<br />

facilitate the growth and long-term success <strong>of</strong> your business.<br />

Author: Duff McCutcheon, Communications Specialist<br />

Human Resources Pr<strong>of</strong>essionals Association (HRPA)<br />

HLB<br />

Managed Services<br />

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24/7 Monitoring<br />

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Our team wants to be part <strong>of</strong> your<br />

team. Contact us today to find out<br />

how we can work together to provide<br />

the technology support your<br />

business needs.<br />

HLB System Solutions<br />

50 Malcolm Road, Unit 1<br />

<strong>Guelph</strong>, ON N1K 1A9<br />

System<br />

Solutions<br />

HASSLE FREE IT<br />

Your IT Management Team<br />

www.hlbsolutions.com<br />

Phone: (519) 822-3450<br />

Fax: (519) 822-8861<br />

sales@hlbsolutions.com<br />

8


Fast and Easy AODA<br />

Employment Standard Compliance<br />

By now most <strong>of</strong> you will have heard about the Accessibility for<br />

Ontarians with Disabilities Act (AODA) and its various accessibility<br />

standards aimed at creating a barrier-free province by 2025. One<br />

upcoming compliance deadline you should know about is for the Act’s<br />

Employment Standard.<br />

The Employment Standard makes accessibility in organizations a<br />

regular part <strong>of</strong> finding, hiring, supporting and communicating with<br />

employees who have disabilities. The deadline for Employment<br />

Standard compliance is January 1, 2016 for large organizations<br />

(50+ employees) and January 1, 2017 for smaller organizations (>50<br />

employees). By 2012, all organizations must provide workplace<br />

emergency response information and plans to employees with<br />

disabilities.<br />

HRPA’s free AODA Employment Standard videos<br />

Understanding your compliance obligations doesn’t have to be<br />

difficult. The Human Resources Pr<strong>of</strong>essionals Association (HRPA) has<br />

made it easy to understand and simple to execute with the Harold<br />

Jeepers’ series <strong>of</strong> six short (five-minute) videos.<br />

Set a date, invite your team to brown-bag it or order some pizza,<br />

gather around a computer and enjoy! The videos cover:<br />

• Developing and Documenting Individual Accommodation Plans<br />

• Keeping Accessibility Needs and Plans in Mind When Redeploying<br />

Persons With Disabilities<br />

• Accessible Formats and Communication Supports<br />

• Workplace Emergency Response Information<br />

• Recruitment and Informing Employees <strong>of</strong> Supports<br />

• Facilitating Return to Work<br />

You can view the videos at www.youtube.com/user/HRPATV<br />

Just watching the videos and following along with the CHANNELS<br />

compliance guide will put you and your team well on the way to<br />

AODA Employment Standard compliance. <strong>Download</strong> CHANNELS from<br />

the HRPA website. The Harold Jeepers’ video series and guide are<br />

produced by HRPA as part <strong>of</strong> an EnAbling Change partnership with the<br />

Government <strong>of</strong> Ontario.<br />

Author: Duff McCutcheon, Communications Specialist<br />

Human Resources Pr<strong>of</strong>essionals Association (HRPA)<br />

Phone: 416-923-2324 Ext. 324; Toll free: 1-800-387-1311<br />

Fax: 416-923-7264<br />

Website: www.HRPA.ca<br />

Winter 2012 www.guelphchamber.com 9


Getting the Most Out <strong>of</strong> Your Tradeshow<br />

In this article, you will learn:<br />

1. How to generate leads from a tradeshow<br />

2. How to use a pr<strong>of</strong>essional email service<br />

to gauge interest from your prospective<br />

customers<br />

3. How to integrate Sales & Marketing so you<br />

can generate great revenue<br />

This is a simple tradeshow strategy that can pay <strong>of</strong>f big time if done<br />

properly. The first key point here is ensuring that you are at a good<br />

trade show. So understanding your target market is critical for making<br />

your decision on where to spend your time.<br />

Now that you know where you want to go, you should send an email<br />

invitation to all <strong>of</strong> your contacts to come and visit you at the show. For<br />

this strategy, you will need a pr<strong>of</strong>essional email service so that you<br />

can look at your email stats after each send out. This way, you can get<br />

current and prospective customers to come check you out. The trade<br />

show experience is a lot less risky for someone than coming to your<br />

business or having you go visit them.<br />

The next step is coming up with your strategy while you’re there. To<br />

have people give you their contact information, you need to have<br />

something available they want. A draw for a prize is an easy way to<br />

generate interest, but you want to be careful with what the prize is.<br />

YOU<br />

ON THE<br />

TUBE<br />

Rogers TV presents programs made<br />

by and for our community. We’re<br />

interested in program ideas that<br />

directly relate to the people <strong>of</strong> <strong>Guelph</strong>.<br />

If you have a show idea for your<br />

Make sure the prize is related to your business. Giving away product<br />

from your business or a gift certificate <strong>of</strong> substantial value for your<br />

business will generate leads from people that are interested in what<br />

you do.<br />

Now that you have all these fantastic contacts, put them into your<br />

email list and send out a ‘thank you for visiting our booth’ email that<br />

includes the winners <strong>of</strong> the draw, a personal blurb on the show and<br />

some links to your services and products.<br />

Now here is where it gets cool! Once you have sent your email, you<br />

can now go in and look at your analytics. You can see how many<br />

people opened your email and also where they clicked. Depending on<br />

your business model, you can follow up with people based on where<br />

they clicked in your email. The best part about this is that you only<br />

follow up with people that are interested!<br />

So, to recap:<br />

1. Find a good trade show<br />

2. Send out an email invitation to come and visit you there<br />

3. Set up a draw that relates to your business to generate contact<br />

information <strong>of</strong> prospective customers<br />

4. Add those contacts to your email list and send out a ‘Thank you for<br />

visiting our booth’ email with links to your products and services<br />

5. Analyze your email stats and follow up with people that are<br />

interested.<br />

6. Generate revenue!<br />

So now you have the tools to get out there and make the most <strong>of</strong> your<br />

trade show.<br />

Author: Rob Murray, Business Success Liaison, Intrigue Media<br />

Phone: 519.265.4933<br />

Email: info@intrigueme.ca<br />

Website: www.intrigueme.ca<br />

community television station, we want<br />

to hear from you! Visit us online at<br />

rogerstv.com<br />

ROGERSTV.COM<br />

Trademarks <strong>of</strong> or used under license from Rogers Communications Inc. or an affiliate.<br />

© 2010 Rogers Communications.<br />

10


Visit guelphhydro.saveonenergy.ca<br />

for more information or contact us at:<br />

Tel: 519-822-3017<br />

Fax: 519-822-0960<br />

Email: info@guelphhydro.com<br />

Subject to additional terms and conditions found at saveonenergy.ca. Subject to change without notice. Funded by the Ontario Power Authority and <strong>of</strong>fered by <strong>Guelph</strong> Hydro Electric Systems Inc.<br />

A mark <strong>of</strong> the Province <strong>of</strong> Ontario protected under Canadian trademark law. Used under sublicence. OM Official Mark <strong>of</strong> the Ontario Power Authority. Used under licence.


Member Pr<strong>of</strong>iles:<br />

Merchant 1 Payments<br />

Merchant 1 Payments, Canadian owned, is considered one <strong>of</strong> leaders<br />

in credit and debit card processing. We are registered and compliant<br />

with all regulatory agencies, and associations. We put our facts on the<br />

table with merchants; there are no surprises in rates or pricing. Our<br />

service is rated the industry’s best, and none <strong>of</strong> our competitors can<br />

produce a BBB A+ rating for over 15 years. Merchant 1 is also Canada’s<br />

only processor to fully comply with the FCAC’s “Code <strong>of</strong> Conduct”.<br />

Merchant 1 has much more to <strong>of</strong>fer than just processing your<br />

payments. We have the exclusive advantage <strong>of</strong> merchant options<br />

which will keep you at least competitive, and usually ahead <strong>of</strong> the<br />

pac. All our merchants have this option list with products like; next<br />

day banking, 4 methods <strong>of</strong> payment, dual bank accounts with one<br />

terminal, lifetime warranty on all equipment which includes updates<br />

and replacements; and the <strong>Chamber</strong>’s lowest rates for members.<br />

A GCC plus... all members qualify for 100 free electronic gift cards.<br />

A free assessment with a local<br />

representative, is available anytime.<br />

Contact: Mike Seaton<br />

Phone: 877-797-1783 #335<br />

Email; maseaton@merchant1payments.com<br />

Website: www.merchant1payments.com<br />

N2 Compliance Ltd.<br />

Focused on the agricultural and water<br />

treatment sectors, N2 Compliance<br />

works with you to understand your<br />

specific needs and create customized strategies that work for your<br />

business. Bringing together over 35 years <strong>of</strong> experience in regulatory<br />

affairs and product development in these critical sectors, N2<br />

Compliance can provide the expertise you need to get your product<br />

to market, efficiently and cost effectively.<br />

How can we help? It’s not just a question it’s the key tenet <strong>of</strong> our<br />

business philosophy.<br />

The answer to this question is entirely dependent upon your specific<br />

application and needs. Understanding the true needs <strong>of</strong> each<br />

business and application, and identifying solutions and strategies for<br />

your business requirements is what we do.<br />

Whether you have a new product or technology, an existing product<br />

or technology that requires renewal support, expanding a products<br />

market share by adding value with better alternative labeling<br />

initiatives, or refining materials and operations to meet the growing<br />

need <strong>of</strong> the new sustainability requirements, N2 Compliance can<br />

provide you with the additional expertise you need.<br />

Contact us for your free 1 hour consultation and let us show you how<br />

we can help ease your compliance pain.<br />

Compliance expertise when you need it.<br />

Contact: Shawn Nielsen and Caroline Dykstra Nielsen<br />

Phone: 519-837-0629<br />

Email: shawn@n2compliance.com / caroline@n2compliance.com<br />

Website: www.n2compliance.com<br />

Sealy Karate School<br />

Modesty, Courtesy, Integrity, Self-Control,<br />

Perseverance, and Indomitable Spirit:<br />

Celebrating 20 Years <strong>of</strong> Sealy Karate School<br />

In 1991, Sealy Karate School (SKS) first<br />

opened its doors in <strong>Guelph</strong>, Ontario, under the direction <strong>of</strong> Shihan<br />

Kevin Sealy, a Sixth Degree Black Belt and lead singer <strong>of</strong> metal rock<br />

band, Persist. Providing a unique combination <strong>of</strong> karate and Brazilian<br />

jiu-jitsu, SKS teaches self discipline, respect and strength, to students<br />

through the karate kata system and equips students with self-defense<br />

abilities through jiu-jitsu methods. This blend <strong>of</strong> martial arts represents<br />

one <strong>of</strong> the most complete systems <strong>of</strong> training available, and sets Sealy<br />

Karate students apart for their comprehensive skills sets. Since its<br />

inception, SKS has trained more than 200 black belts and hundreds<br />

<strong>of</strong> students <strong>of</strong> all ages in martial arts skills and personal excellence. In<br />

September 2011, Sealy Karate School celebrated its 20th Anniversary<br />

<strong>of</strong> providing excellence in martial arts training, and Shihan Kevin and<br />

the staff and students <strong>of</strong> SKS look forward to 20 more years!<br />

Contact: Kevin Sealy<br />

Phone: 519-821-5425<br />

Email: sealykarate@sealykarate.ca<br />

Website: www.sealykarate.ca<br />

LMS PROLINK<br />

LMS PROLINK Ltd. is a national, independently operated Canadian<br />

Insurance brokerage and risk consulting company. For 30 years we<br />

have been providing unique risk management solutions to meet the<br />

needs <strong>of</strong> more than 40 pr<strong>of</strong>essional associations and their members.<br />

LMS PROLINK Ltd. proudly <strong>of</strong>fers industry leading insurance solutions<br />

for Associations, Companies, and Individuals. We aspire to deliver the<br />

most comprehensive and cost-effective insurance solutions for all <strong>of</strong><br />

our clients.<br />

At LMS PROLINK Ltd. we proudly <strong>of</strong>fer a comprehensive suite <strong>of</strong><br />

insurance products in order to address the unique risks and exposures<br />

<strong>of</strong> your business. We understand that in today’s business environment<br />

you need to protect yourself from a wide array <strong>of</strong> external factors. You<br />

are unique. Your business is unique. Your insurance solution should<br />

be unique. As specialists we understand how to develop and manage<br />

your business insurance in order to deliver exceptional value to you.<br />

As an Independent Insurance Broker we don’t work for Insurance<br />

Companies, we work for our clients. With access to more than 30<br />

insurance markets, you can be sure you’re getting the best coverage at<br />

the right price.<br />

Industry leading customer service is our utmost priority. With 30 years<br />

in the insurance industry, our experience is our advantage.<br />

Contact: Contact: Paul Stevenson<br />

Phone: 519-823-1707<br />

Email: PaulS@lms.ca<br />

Website: www.lms.ca<br />

12


New Member Listing<br />

Aerotek<br />

4275 King Street East<br />

Kitchener, ON N2P 2E9<br />

Phone: 519-5731869<br />

Toll Free: (877) 707-1080<br />

Email: edoe@aerotek.com<br />

Website: www.aerotek.com<br />

Category: Employment Agencies<br />

Anna Cobian Designs<br />

<strong>Guelph</strong>, ON<br />

Phone: 226-203-4815<br />

Email: getintouch@annacobiandesigns.com<br />

Website: annacobiandesigns.com<br />

Category: Graphic Design Services<br />

CpK Interior Products Inc.<br />

500 Laird Road<br />

<strong>Guelph</strong>, ON N2G 6N7<br />

Phone: 519-767-4245<br />

Email: terri.gander-rowe@cpkip.ca<br />

Website: www.cpkip.ca<br />

Category: Automotive Part Manufacture<br />

DeliberateU<br />

10 Brady Lane<br />

<strong>Guelph</strong>, ON N1L 1A3<br />

Phone: 519-362-1643<br />

Email: Cassie@DeliberateU.com<br />

Website: www.DeliberateU.com<br />

Category: Business & Corporate Training<br />

Mary Kay Cosmetics - Abbey Martin<br />

40 Morris Street<br />

<strong>Guelph</strong>, ON N1E 5M2<br />

Phone: 519-362-1680<br />

Email: abbeymartin.mk@gmail.com<br />

Website: www.marykay.ca/abbeymartin/<br />

Category: Beauty Consultants<br />

Nick Bergmann, Century 21 Home Realty Inc.<br />

25 - 340 Woodlawn Road West<br />

<strong>Guelph</strong>, ON N1H 7K6<br />

Phone: 226-343-2121<br />

Email: nick.bergmann@century21.ca<br />

Website: www.century21.ca/nick.bergmann<br />

Category: Real Estate, Residential<br />

Applied GeoLogics Inc.<br />

111 Farquhar Street,<br />

<strong>Guelph</strong>, ON N1H 3N4<br />

Phone: 519-821-3262<br />

Toll Free: (887) 433-9533<br />

Email: info@appliedgeologics.com<br />

Website: www.appliedgeologics.com<br />

Category: Computer S<strong>of</strong>tware Information<br />

Systems<br />

Atlas Tax Consulting<br />

314 Imperial Road South,<br />

<strong>Guelph</strong>, ON N1K 1M2<br />

Phone: 519-760-1520<br />

Email: info@atlastax.ca<br />

Website: www.atlastax.ca<br />

Category: Tax Returns & Tax Services<br />

Beneficial Insectary<br />

60 Taggart Street Unit 1,<br />

<strong>Guelph</strong>, ON N1L 1M5<br />

Phone: 519-763-8653<br />

Email: kathy@insectary.ca<br />

Website: www.insectary.com<br />

Category: Agricultural Producers<br />

Burley & Griffin Industrial Inc.<br />

47 Lewis Road,<br />

<strong>Guelph</strong>, ON N1H 1E9<br />

Phone: 519-763-9545<br />

Email: kmclain@golden.net<br />

Category: Plumbing Supplies & Services<br />

Captured by Kristin Newborn Photography<br />

<strong>Guelph</strong>, ON<br />

Phone: 519-230-9957<br />

Email: info@capturedbykristin.ca<br />

Website: www.capturedbykristin.ca<br />

Category: Photographers<br />

College <strong>of</strong> Management and Economics<br />

Students’ Association<br />

50 Stone Road East, Mins Building<br />

Room 145, <strong>Guelph</strong>, ON N1G 2W1<br />

Phone: 519-824-4120<br />

Email: commerce@uoguelph.ca<br />

Website: www.cmesa.ca<br />

Category: Business Associations<br />

Costco<br />

<strong>Guelph</strong>, ON<br />

Phone: 519-650-3330<br />

Email: w512mbr@costco.com<br />

Category: Shopping Centres, Outlets & Department<br />

Stores<br />

Elite Cleaning Group<br />

<strong>Guelph</strong>, ON<br />

Phone: 226-820-5033<br />

Email: elitecleaninggrp@gmail.com<br />

Website: www.ecleangrp.ca<br />

Category: Janitorial Services, Commercial<br />

& Industrial<br />

Finlay Electric<br />

<strong>Guelph</strong>, ON<br />

Phone: 519-222-0922<br />

Email: steve@finlayelectric.ca<br />

Website: www.finlayelectric.ca<br />

Category: Electricians<br />

FireHorse Consulting Inc.<br />

Cambridge, ON<br />

Phone: 519-635-4224<br />

Email: admin@firehorseinc.ca<br />

Website: www.firehorseinc.ca<br />

Category: Business Coach<br />

Genre Media Inc.<br />

121 Wyndham Streeet North Unit 18,<br />

<strong>Guelph</strong>, ON N1H 4E9<br />

Phone: 519-362-5756<br />

Email: info@genrecom.com<br />

Website: www.genrecon.com<br />

Category: Event Planners<br />

GHC Safety and Security<br />

P.O. Box 283<br />

Fergus, ON N1M 2W8<br />

Phone: 519-848-2171<br />

Toll Free: (877) 810-2273<br />

Email: corinne@ghcsafetyandsecurity.com<br />

Website: www.ghcsafetyandsecurity.com<br />

Category: Security Services & Locksmiths<br />

<strong>Guelph</strong> Royals<br />

<strong>Guelph</strong>, ON<br />

Phone: 226-500-2255<br />

Email: jjrooney@rogers.com<br />

Website: www.guelphroyals.com<br />

Category: Sports Clubs & Associations<br />

<strong>Guelph</strong> Tool Repair<br />

<strong>Guelph</strong>, ON<br />

Phone: 519-993-3150<br />

Email: rnzdriluk@rogers.com<br />

Category: Small Engine & Assembly<br />

Hanlon Convention Centre<br />

340 Woodlawn Road West Unit 26<br />

<strong>Guelph</strong>, ON N1H 7K6<br />

Phone: 519-824-5076<br />

Email: sanjeev@hanlonconventioncentre.ca<br />

Website: www.hanlonconventioncentre.ca<br />

Category: Conference Centre<br />

Planet Realty Inc., Brokerage<br />

806 Gordon Street, Suite 202A<br />

<strong>Guelph</strong>, ON N1G 1Y7<br />

Phone: 519-837-0900<br />

Email: info@planetrealty.ca<br />

Website: www.planetrealty.ca<br />

Cagegory: Real Estate Brokers & Representatives<br />

RAFFI Jewellers<br />

550 King Street North Conestoga Mall Unit B7<br />

Waterloo, ON N2L 5W6<br />

Phone: 519-747-2444<br />

Email: info@raffiwaterloo.com<br />

Website: www.raffiwaterloo.com<br />

Category: Jewellers<br />

Re-Gain Health Care Products<br />

332 Boxbury Drive<br />

Waterloo, ON N2K 1W2<br />

Phone: 519-888-0557<br />

Email: heidy.regain@gmail.com<br />

Website: www.regainhealthcareproducts.com<br />

Category: Healthcare Products & Equipment<br />

RTI Machine Design<br />

5 Eugene Drive,<br />

<strong>Guelph</strong>, ON N1L 1P6<br />

Phone: 519-341-4799<br />

Email: rilmonen@rtimachinedesign.com<br />

Website: www.rtimachinedesign.com<br />

Category: Custom Machinery<br />

Sanimax Marketing Ltd.<br />

348 Woodlawn Road West<br />

<strong>Guelph</strong>, ON N1H 7M4<br />

Phone: 519-824-2381<br />

Toll Free: (800) 263-7430<br />

Email: misti.korzenewski@sanimax.com<br />

Website: www.sanimax.com<br />

Category: Storage & Warehousing<br />

Savoir Faire VAS<br />

187 Grove Street<br />

<strong>Guelph</strong>, ON N1E 2W8<br />

Phone: 226-500-3163<br />

Email: info@SavoirFaireVAS.com<br />

Website: www.SavoirFaireVAS.com<br />

Category: Pr<strong>of</strong>essional Services<br />

SEAZNTIME Business Solutions<br />

P.O. Box 351<br />

Fergus, ON N1M 3E2<br />

Phone: 519-575-8686<br />

Email: seazntime@gmail.com<br />

Website: www.seazntime.com<br />

Category: Pr<strong>of</strong>essional Services<br />

Continued on next page<br />

Winter 2012 www.guelphchamber.com 13


New Member Listing cont’d<br />

Solar Trends<br />

106 MacLennan Street<br />

Rockwood, ON N0B 2K0<br />

Phone: 519-605-0237<br />

Email: mark.hall@solartrends.ca<br />

Website: www.solartrends.ca/<br />

Category: Window Coverings<br />

Steve Mills Design<br />

202-121 Wyndham Street North<br />

<strong>Guelph</strong>, ON N1H 4E9<br />

Phone: 519-546-6891<br />

Email: steve@stevemillsdesign.com<br />

Website: www.stevemillsdesign.com<br />

Category: Graphic Design Services<br />

Steven Muralt Photography<br />

<strong>Guelph</strong>, ON<br />

Phone: 519-835-7250<br />

Email: steve@stevenmuraltphotography.com<br />

Website: www.stevenmuraltphotography.com<br />

Category: Photographers<br />

TD Canada Trust<br />

496 Edinburgh Road South<br />

<strong>Guelph</strong>, ON N1G 4Z1<br />

Phone: 519-362-4700<br />

Email: a.luthra@td.com<br />

Website: www.tdcanadatrust.com/msf/anuluthra<br />

Category: Mortgage Brokers<br />

Thee Corn Stand & Northern Hardwood<br />

<strong>Guelph</strong>, ON N1G 4X1<br />

Phone: 519-763-2223<br />

Email: steve@northernhardwood.ca<br />

Website: www.northernhardwood.ca<br />

Category: Agricultural Producers<br />

UniglassPlus Ziebart<br />

695 Woodlawn Road, West <strong>Guelph</strong> Auto Mall<br />

<strong>Guelph</strong>, ON N1K 1E9<br />

Phone: 519-827-0080<br />

Email: pattenb@uniban.ca<br />

Website: www.uniglassplus.com<br />

Category: Automotive Cleaning & Detailing<br />

Western Union Business Solutions<br />

20 Erb Street West, Unit 1102<br />

Waterloo, ON N2L 1T2<br />

Phone: 519-884-6006<br />

Email: waterloo@westernunion.com<br />

Website: www.business.westernunion.com<br />

Category: Financial Services<br />

www.guelphchamber.com<br />

Affordable Group<br />

Insurance Rates for<br />

Small Companies<br />

Available to members <strong>of</strong> the<br />

<strong>Guelph</strong> <strong>Chamber</strong> <strong>of</strong> <strong>Commerce</strong><br />

www.guelphchamber.com<br />

Preferred<br />

Merchant<br />

Rates<br />

1.59%<br />

1.64%<br />

$ 0.069<br />

Per Transaction<br />

Find out more at www.guelphchamber.com<br />

New Member Pr<strong>of</strong>ile:<br />

SEAznTIME Business Solutions<br />

SEAznTIME Business Solutions is a service based company specializing in a wide range <strong>of</strong><br />

<strong>of</strong>fice administrative services and organizational assessments. Monica McDonald opened her<br />

doors in January 2012 <strong>of</strong>fering <strong>of</strong>fice support to small and mid-size businesses, and recently<br />

tendered her expertise to larger corporations for their special projects, assisting all with their<br />

unique requirements and providing them options <strong>of</strong> performing her services either ‘virtually’<br />

or ‘on-site’ at their location.<br />

Esso Gas<br />

Program<br />

3.5 cents<br />

per litre<br />

Discount<br />

www.guelphchamber.com<br />

/affinity-programs<br />

Monica has coordinated activities with Corporate Executives and Pr<strong>of</strong>essional Specialists<br />

bringing 30 years’ experience into her current role as proprietor. With a greater sense <strong>of</strong><br />

responsibility, unwavering values and integrity, she strongly believes client satisfaction is the<br />

life line <strong>of</strong> any business holding respect and confidentiality in high regard.<br />

SEAznTIME Business Solutions’ goal is to provide easy solutions to completing administrative<br />

tasks in the most efficient, cost effective and time sensitive approach so clients can free up<br />

their valuable time to focus on other priorities………….thereby …..…….<br />

Contact: Monica McDonald<br />

Phone: 519-575-8686<br />

Fax: 519-843-9957<br />

Email: monica@seazntime.com<br />

Website: www.seazntime.com<br />

’Seizing Time during Busy Seasons’<br />

1.55%<br />

1.60%<br />

$0.05/transaction<br />

$0.15/transaction<br />

www.guelphchamber.com/affinity-programs<br />

The Best<br />

Group Health Insurance<br />

for Small Business<br />

www.guelphchamber.com<br />

14


Member Milestones<br />

Milestones start at 10 years, and then every 5 years.<br />

In Business 50 Years and More<br />

The <strong>Guelph</strong> Country Club Ltd..................................................................... 100<br />

The <strong>Guelph</strong> Curling Club Ltd..........................................................................65<br />

Blount Canada Ltd.............................................................................................60<br />

KidsAbility Foundation.....................................................................................55<br />

In Business 25 - 45 Years<br />

<strong>Guelph</strong> Twines Ltd.............................................................................................40<br />

ROY-AL Rentals Limited....................................................................................40<br />

Hatch Industries Limited.................................................................................35<br />

Unique C<strong>of</strong>fee Services Inc.............................................................................30<br />

Chiron Compounding Pharmacy Inc..........................................................25<br />

<strong>Guelph</strong> Community Health Centre..............................................................25<br />

Marshall-Built Carpentry & Renovations..................................................25<br />

PDI............................................................................................................................25<br />

ScotiaMcLeod......................................................................................................25<br />

The Foundation <strong>of</strong> <strong>Guelph</strong> General Hospital.........................................25<br />

In Business 10 - 20 Years<br />

<strong>Guelph</strong> Youth Music Centre............................................................................20<br />

KMA Contracting Inc.........................................................................................20<br />

First Response Restorations Inc.....................................................................15<br />

Ontario Agri-Food Technologies...................................................................15<br />

River Run Centre.................................................................................................15<br />

Some Place Safe Self Storage Inc..................................................................15<br />

Strategic Research Associates........................................................................15<br />

The Athletic Club................................................................................................15<br />

Vestige Consultants...........................................................................................15<br />

Holiday Inn Express Hotel & Suites..............................................................10<br />

McElroy Enterprises - Complete Home Service.....................................10<br />

Platypi Designs Inc.............................................................................................10<br />

Schooley Mitchell Telecom Consultants....................................................10<br />

Soy 20/20 Project...............................................................................................10<br />

Travel Pr<strong>of</strong>essionals International - Barbara Fisk...................................10<br />

Congratulations!<br />

Milestones/Anniversaries are gathered from information supplied to the<br />

<strong>Chamber</strong> when a company registers for membership. If there are errors or<br />

omissions please contact bette_ann@guelphchamber.com.<br />

Buzz on Business<br />

Taste Real has won the prestigious 2012 Ontario Culinary Tourism<br />

Leadership Award. The award, presented to a community or<br />

organization that has taken on a leadership role in promoting culinary<br />

tourism in Ontario, was presented at the 8th annual Ontario Tourism<br />

Summit in October. Taste Real supports local farms, producers and<br />

small businesses to build stronger rural communities and its mission<br />

is to grow one <strong>of</strong> the most vibrant, local food economies and tourism<br />

destinations in Ontario. There are over 120 partners in the Taste Real<br />

program. The City <strong>of</strong> <strong>Guelph</strong> Tourism Services department is one <strong>of</strong> six<br />

founding partners that steers the strategic development. Taste Real<br />

is built upon the many successes <strong>of</strong> promoting local food that have<br />

taken place across the region, including the work originally started by<br />

<strong>Guelph</strong> Wellington Local Food at the <strong>Guelph</strong> Community Health Centre.<br />

The Framing & Art Centre is celebrating 35 years <strong>of</strong> business. Blair<br />

and Donna Stewart thank all their corporate customers for their<br />

continued support.<br />

Hammond Power Solutions Inc.: This is the first time the local<br />

maker has won in both the Canadian and U.S. divisions <strong>of</strong> Affiliated<br />

Distributors, which represents independent manufacturers and<br />

distributors <strong>of</strong> industrial and construction products.<br />

Canadian <strong>Chamber</strong> <strong>of</strong> <strong>Commerce</strong>: October 2012: The Canadian<br />

<strong>Chamber</strong> <strong>of</strong> <strong>Commerce</strong> welcomes today’s announcement that Canada<br />

is formally joining the Trans-Pacific Partnership (TPP) negotiations, a<br />

very important regional trade agreement which will support Canada’s<br />

efforts to improve its ties to the world’s fastest growing economies.<br />

Ontario <strong>Chamber</strong> <strong>of</strong> <strong>Commerce</strong>: November 2012: Ontario’s business<br />

and civic leaders delivered a plan that will enable Ontario to emerge<br />

stronger from this period <strong>of</strong> economic transition at the 9th annual<br />

Ontario Economic Summit (OES). The OES is an initiative <strong>of</strong> the Ontario<br />

<strong>Chamber</strong> <strong>of</strong> <strong>Commerce</strong> (OCC).<br />

Members on the Move<br />

TMS Graphics moved to 263 West Acres Drive, <strong>Guelph</strong>, ON N1H 7N9<br />

Print Solutions moved to 3 Watson Road South, Unit 4, <strong>Guelph</strong>, ON<br />

N1L 1E3<br />

Directsave Promotions & Apparel moved to 69 Lewis Road, <strong>Guelph</strong>,<br />

ON N1H 1E9<br />

Municipal Infrastructure<br />

Environmental<br />

Transportation<br />

Building<br />

Industrial<br />

<strong>Guelph</strong> (519) 827-1453 | www.genivar.com<br />

Global Solutions in Engineering<br />

At GENIVAR, we believe our success is based on our<br />

clients’ success. We focus on building and maintaining<br />

long term business relationships that enable us to<br />

directly support our clients with all <strong>of</strong> their engineering<br />

needs.<br />

1-367 Woodlawn Road West, <strong>Guelph</strong>, ON N1H 7K9<br />

Winter 2012 www.guelphchamber.com 15


The Motto for Karate Dojo’s:<br />

Modesty. Courtesy. Integrity. Self-Control.<br />

Perseverance. Indomitable Spirit .<br />

A choice to send your child to a martial<br />

arts class means that they will receive<br />

training not only in karate skills and<br />

techniques, but also in personal conduct, moral development, and<br />

self-discipline. As an adult, choosing to train in the martial arts<br />

promises intensity, challenge, and community. For all, whether young<br />

or old, new to karate or having trained for years, joining a karate dojo<br />

is transformative. Students come away different, and changed in ways<br />

that carry through all other parts <strong>of</strong> their lives.<br />

As students and family members have explained, training in karate<br />

means you come away with more confidence. You learn to strive to<br />

do your very best. You learn discipline and respect for yourself and<br />

others. You learn to help out at home and at school. You learn to<br />

be more organized and focused, and to better communicate with<br />

friends and family. And you learn to have pride in yourself, in your<br />

accomplishments, and in those <strong>of</strong> others. As one student wrote,<br />

“Training in karate has taught me that you can achieve anything if you<br />

believe in yourself. …When you think you have reached your limit, you<br />

are capable <strong>of</strong> going even further if you just push yourself.” As another<br />

student shared, “My karate training has made me a better person,<br />

always striving to do better.” Many karate dojo’s regularly remind their<br />

students <strong>of</strong> the saying,”I can always do better than I think I can”. These<br />

words are very true and martial arts students continually prove it,<br />

pushing themselves to the next rank & belt level.<br />

Karate not only helps develop the mind with positive thoughts, Karate<br />

is also a great “Cross Trainer” for other sports. Hockey players, figure<br />

skaters, skiers and swimmers have used karate as a part <strong>of</strong> their cross<br />

training program and had great success (most recently, Canadian<br />

Brent Hayden – Bronze medalist for swimming at the 2012 Olympics<br />

is a black belt in karate). Karate not only builds confidence, it also<br />

helps athletes to focus on their goals and develops respect. There<br />

is no prerequisite to train in the martial arts, just a good attitude, a<br />

willingness to learn and the ambition to get healthy. Like any other<br />

sport, the martial arts take some dedication with the reward <strong>of</strong> Black<br />

Belt.<br />

There is a huge bonus for kids that train in the martial arts; children <strong>of</strong><br />

all ages are educated on how to deal with bullies. Most karate schools<br />

teach kids a number <strong>of</strong> techniques on how to avoid bullies and shows<br />

them that there is no tolerance for bullies, in school or out <strong>of</strong> school.<br />

Another part <strong>of</strong> the karate curriculum teaches self defense techniques<br />

to all students (both children and adults) and reminds participants to<br />

always be aware and prepared. Kids will learn to set and accomplish<br />

the goals that they set for themselves in all aspects <strong>of</strong> their lives, in the<br />

dojo, at home or at school. Students learn to be accountable for their<br />

actions and to be respectful <strong>of</strong> themselves as well as others.<br />

If there is only one sport that covers all the bases where the athlete is<br />

“training with a purpose” – that sport is KARATE!<br />

Author: Kevin Sealy<br />

Sealy Karate Schools<br />

Phone: 519-821-5425<br />

Email: sealykarate@sealykarate.ca<br />

Website: www.sealykarate.ca<br />

519-821-7325<br />

Andrew Somerville<br />

Broker/Co-Owner<br />

andrew@source4homes.ca<br />

Direct: 519-830-2891<br />

Dita Somerville<br />

Sales Representative<br />

dita@source4homes.ca<br />

Scan<br />

Me<br />

Winter 2012 www.guelphchamber.com 17


Connect<br />

GCC<br />

Your Place to Network!<br />

October 23, 2012<br />

Skyjack Inc.,<br />

55 Campbell Road<br />

November 16, 2012 – The Benefits &<br />

Risks <strong>of</strong> Cloud Computing for your<br />

Enterprise, Sharon Bennett, Bennett<br />

Business Connections<br />

September 21, 2012 – Economic<br />

Outlook: Global Growth Moderates<br />

Dr. Sherry Cooper,<br />

BMO Financial Group<br />

November 14, 2012<br />

Bingemans<br />

18


September 17, 2012 – Kelsey’s <strong>Guelph</strong><br />

October 15, 2012 – The Elliott Community<br />

November 6, 2012 at Family<br />

and Children’s Services<br />

September 27, 2012 OMAFRA -<br />

Setting the Foundation<br />

Friday, November 16, 2012<br />

GCC Partners Tabletop Night with the <strong>Guelph</strong> Storm<br />

Winter 2012 www.guelphchamber.com 19


Confused About Why Your Home Costs<br />

More to Rebuild than What You Paid for it?<br />

You’re not alone. It’s confusing that there<br />

could be so many different numbers<br />

(listing price, home insurance rebuilding<br />

cost, tax assessment) about the same<br />

object; your home. Let’s look at each in<br />

turn.<br />

Market Value<br />

Depending on the neighbourhood and city the market value for a<br />

similarly sized home can vary dramatically. For example, a 2000 square<br />

foot bungalow could go for $450,000 in <strong>Guelph</strong>, but that exact same<br />

home could go for $1,000,000 in the heart <strong>of</strong> Toronto. The market<br />

value <strong>of</strong> your home is the price you can expect to receive from a buyer<br />

in a fair and open negotiation and has no effect on insurance.<br />

Property Tax Assessment<br />

The property tax assessment <strong>of</strong> your home in Ontario is based on work<br />

by the Municipal Property Assessment Corporation or MPAC. They<br />

assign property values based on 200 factors such as sales <strong>of</strong> homes in<br />

the same neighbourhood, the location, lot dimensions, living area, age<br />

<strong>of</strong> the property, and quality <strong>of</strong> construction <strong>of</strong> the home in question.<br />

Your municipality then assigns taxes based on MPAC’s property value<br />

assessment <strong>of</strong> your home. Lot dimensions and sales <strong>of</strong> homes in the<br />

vicinity do not affect your home rebuilding costs.<br />

Rebuilding Cost<br />

How do insurance companies determine the rebuilding cost <strong>of</strong> your<br />

home?<br />

Apart from knowing the age, size, dimensions (not including the lot),<br />

and the quality <strong>of</strong> your home and the costs <strong>of</strong> labour and building<br />

supplies (which constantly fluctuate) there are other important factors<br />

that determine how much your home will cost to rebuild if it is totally<br />

destroyed.<br />

1. Demolition and Debris Removal<br />

When a home is totally destroyed, there is a lot <strong>of</strong> work to be done<br />

before a new home can be built. The whole structure must be<br />

demolished and removed. The cost to transport and dispose <strong>of</strong> the<br />

debris <strong>of</strong> a home can be expensive. If the damage is severe enough<br />

even the foundation may require excavation and removal. Home<br />

insurance bases the rebuilding cost on the worst case scenario to<br />

ensure there is enough coverage in the event <strong>of</strong> a total loss.<br />

2. Environmental Costs<br />

Increasingly, we rely on electronics and technology in our homes.<br />

From computers and smart phones to entertainment centres and<br />

children’s toys there are a lot <strong>of</strong> electronic components. Once<br />

the debris is removed the ground is tested to ensure it is not<br />

contaminated. This increases a home’s rebuilding cost.<br />

3. Access to the Work-site<br />

Sometimes, homes in a neighbourhood are built very close together,<br />

or have mature trees lining the boulevard. Home insurance<br />

companies take these factors into consideration. This can mean<br />

special equipment must be brought in to mitigate further damage to<br />

the neighbourhood or property.<br />

4. Special Features<br />

Some homes have very unique and special materials. The more<br />

unique the building material the more expensive and time consuming<br />

it is to replace. That is why your broker should ask you detailed<br />

20


questions about your home to ensure your home has the most<br />

accurate coverage possible. If you have imported Brazilian Cherry<br />

wood for your floors or Italian marble in your bathroom you can bet<br />

it’s neither easy nor cheap to replace. The rebuilding cost calculations<br />

must take all this information into account.<br />

5. Other Costs<br />

Sometimes a home is damaged so much that other costs creep into<br />

the bottom line. Things like permits or draft and architectural fees all<br />

increase the cost to rebuild a home.<br />

6. Satisfying the Policy Holder<br />

Finally, the insurance company’s primary goal is to get you back into<br />

your home as quickly as possible. This can mean paying greater labour<br />

costs to ensure contractors work on your home and not someone<br />

else’s. Labour typically accounts for 50% <strong>of</strong> a home build, but if there<br />

is a catastrophic event, such as the tornado in Goderich, this can<br />

trigger natural disaster inflation.<br />

Construction costs rise sharply after natural disasters because there<br />

are labour and material shortages. Labour and materials must be<br />

brought in from further away, causing costs to increase. That’s why<br />

having Guaranteed Replacement Cost on your homeowner’s insurance<br />

policy is so important. Any cost increases associated with labour or<br />

supply shortages will still be covered by your home insurance policy.<br />

So, what about our 2000 square foot bungalow? It would cost<br />

approximately $480,900 as <strong>of</strong> June 2012 to rebuild in <strong>Guelph</strong>, and<br />

approximately $488,250 to rebuild in Toronto. Not much difference<br />

in rebuilding costs, but considerable difference in market value from<br />

$450,000 in <strong>Guelph</strong> and $1,000,000 in Toronto.<br />

Ontario home insurance is complex and getting more so each year.<br />

The upside is, insurance brokers take the time to talk to you to make<br />

sure your biggest investment is properly covered and that you<br />

understand your policy.<br />

Author: Albert Schmidt, B.A. (Hons),<br />

Sales and Marketing Manager<br />

Erb and Erb Insurance Brokers Ltd.<br />

Phone: 519-579-4270; Toll Free: 1-800-265-2634<br />

Fax: 519-741-1977<br />

www.erb-erb.com<br />

Business success hinges on the ability to quickly respond to the threats<br />

and unexpected fluctuations faced every day. With Express Employment<br />

Pr<strong>of</strong>essionals’ Administrative Staffing, you can stay ahead <strong>of</strong> the<br />

competition, keep costs down, and build the strongest team possible.<br />

Build a Solid foundation<br />

Growing your team isn’t just about adding people. If you’re ready for solutions<br />

to your challenges, Express is ready to step in and meet your administrative<br />

staffing needs in a myriad <strong>of</strong> ways including:<br />

• Short-Term Flexible Staffing<br />

• Long-Term Contract Staffing<br />

(519) 821-4275<br />

100-45 Speedvale Ave E<br />

<strong>Guelph</strong>, ON N1H 1J2<br />

• Evaluation Hire<br />

• Direct Hire<br />

www.guelphchamber.com<br />

www.guelph.expresspros.com<br />

Connecting You With Care<br />

For more information:<br />

310 CCAC Or 1 888 883 3313<br />

We help you to plan and make<br />

informed choices about health care<br />

options available in our community.<br />

Our role is to help you navigate<br />

through the system to link to home<br />

care, long-term care destinations and<br />

other health and support services.<br />

Winter 2012 www.guelphchamber.com 21


The <strong>Chamber</strong> Helps Strengthen<br />

<strong>Guelph</strong>’s ‘Creative Advantage’<br />

The <strong>Guelph</strong> Cultural Mapping<br />

Project develops important<br />

strengthening tool–<br />

Successful cities have long identified the cultural<br />

sector as the fourth pillar <strong>of</strong> sustainability and<br />

prosperity.<br />

As cities compete to gain the kind <strong>of</strong><br />

‘creative advantage’ that generates<br />

jobs, attracts talent and drives a strong<br />

economy, <strong>Guelph</strong> needs to strengthen its<br />

‘creative chops’ in order to jump to the<br />

front <strong>of</strong> the line.<br />

Access to comprehensive cultural data is<br />

foundational to the strengthening process;<br />

that’s why the <strong>Guelph</strong> <strong>Chamber</strong> <strong>of</strong> <strong>Commerce</strong> is<br />

partnering with the City <strong>of</strong> <strong>Guelph</strong> and <strong>Guelph</strong><br />

Arts Council on the <strong>Guelph</strong> Cultural Mapping<br />

Project to develop – for the first time – an<br />

inventory and database <strong>of</strong> <strong>Guelph</strong>’s cultural assets.<br />

The Cultural Mapping project will:<br />

• identify and record <strong>Guelph</strong>’s artists,<br />

creative entrepreneurs and enterprises,<br />

culture workers, events, cultural<br />

organizations, volunteers, creative<br />

spaces, venues and public art<br />

• turn the collected data into a<br />

searchable online cultural directory<br />

incorporating interactive maps,<br />

pr<strong>of</strong>iles, images and stories that<br />

will be freely available to the public<br />

The Cultural Map will be used to:<br />

• SEARCH for information<br />

• CONNECT people<br />

• HARNESS resources<br />

• PLAN <strong>Guelph</strong>’s future<br />

The Cultural Map will help to:<br />

• BROADEN our networks<br />

• CONNECT creative initiatives<br />

• CAPTURE our diversity<br />

• SPUR collaborations<br />

• LINK to Connect <strong>Guelph</strong><br />

• SUPPORT <strong>Guelph</strong> Prosperity 2020<br />

To capture <strong>Guelph</strong>’s creative assets, we need everyone to stand<br />

up and be counted. That’s why I’m inviting all <strong>Chamber</strong><br />

members linked to arts and culture – either through business<br />

or personal interest – to help populate the database by creating<br />

their own pr<strong>of</strong>ile, in three easy steps:<br />

1. Visit www.guelph.ca/guelphculturemap<br />

2. Complete the online form<br />

3. Click ‘SUBMIT’<br />

Our business sector has greatly benefited from – and contributed<br />

to – <strong>Guelph</strong>’s creative and cultural vibrancy, its quality <strong>of</strong> life and<br />

sense <strong>of</strong> place. By strengthening our ‘creative advantage’, <strong>Guelph</strong><br />

will be poised to jump ahead <strong>of</strong> the competition as a premier<br />

place to live, work and build successful businesses.<br />

Lloyd Longfield, President and CAO<br />

<strong>Guelph</strong> <strong>Chamber</strong> <strong>of</strong> <strong>Commerce</strong><br />

22


Installed<br />

3M Di-Noc Architectural<br />

Finishes<br />

Resurfacing cabinets, counters,<br />

tables & more – The look <strong>of</strong><br />

natural materials: wood grain,<br />

metal, natural stone, and more…<br />

At a budget friendly price.<br />

Privacy and Decorative<br />

Glass Finishes<br />

Transform Plain Glass – to<br />

etched, cut, sandblasted, textured<br />

and other glass designs<br />

519-605-0237<br />

mark.hall@solartrends.ca<br />

When you work with BDO, you can be assured that<br />

you will receive good value. We operate with the<br />

utmost efficiency and transparency to ensure that<br />

there are no surprises.<br />

Your TIME IS MoNEY.<br />

AND WE WoN’T WASTE EITHEr.<br />

After 90 years <strong>of</strong> experience, you and<br />

your business are still our top priority.<br />

BDO. MORE THAN YOU THINK.<br />

Assurance | Accounting | Tax | Advisory<br />

512 Woolwich St<br />

<strong>Guelph</strong> ON<br />

519 824 5410<br />

www.bdo.ca<br />

BDO Canada LLP, a Canadian limited liability partnership, is a member <strong>of</strong> BDO<br />

International Limited, a UK company limited by guarantee, and forms part<br />

<strong>of</strong> the international BDO network <strong>of</strong> independent member firms. BDO is the<br />

brand name for the BDO network and for each <strong>of</strong> the BDO Member Firms.<br />

Winter 2012 www.guelphchamber.com 23

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