Bridging the Leadership Team-Support Service Directors ... - Region 1

An Opportunity for
Enhancing District Support Service Leadership
During these very challenging times, the role of the leader has evolved to mean many different things, but
the one constant is that the leadership of an organization is the key to its success or failure.
The primary focus of this institute is to build leadership capacity and establish collaboration amongst key
district department leaders, in an effort to solidify a system of practices that will promote continuity of the
vision and mission of the organization.
The approach is simple, and that is to provide a leadership training opportunity that begins by addressing
critical leadership areas, which will develop effective and efficient leaders for successful organizations.
For more information, contact:
Sandra McConaughy, Director
Leadership Development Center
(956) 984-6262
smcconaughy@esc1.net

Customer Service: “The Big Picture” Fish Philosophy
What are we all about, if not service? Our whole existence as an organization is to serve
our customer. After all, without our customers, we would not exist! The customer service
component to leadership must be everyone’s top priority. The “Fish Philosophy” is a
perfect example of the importance of working together as a “Team” and making sure that
the ultimate goal is providing quality service to the customer.
Communication/Insight: Book “Listen Up Leader”
Workshop: #40232
Days 1 & 2: Dec. 10-11, 2013
Days 3 & 4: Jan. 16-17, 2014
Day 5: Feb. 11, 2014
Knowing who your customer is and what their needs are is critical to the success of an
organization. Too many times we take for granted that we know the answers to these
questions, only to find out that we really do not. It is at that point that we need to take a
step back, and listen to what our customer is really telling us. “Listen Up Leader” will provide
this very critical piece to being an effective leader, which will prove to be an important
investment to leadership development.
Site:
Time:
Cost:
Region One ESC
Willacy Room
1900 W. Schunior St.
Edinburg, TX 78541
8:30 a.m. - 4:30 p.m.
$495.00 per person
Inclusive of all materials
Conflict Resolution: Working with Difficult People
The complex issues involved in dealing with discontented employees can become a nightmare,
if you are not prepared. Knowing how to deal with these employees is key to minimizing
workplace conflict and the disruption it can cause. Conflict Resolution is a skill that
every Leader should learn. This module will help to develop these skills and provide real
strategies that can be implemented.
Audience:
Individuals in a
Departmental
Leadership role
www.esc1.net/staffdevelopment
Revised 10/30/13
Legal Issues: Grievances, Documentation, Laws
An important skill required of any effective leader, is that of knowing the policies and procedures
that govern what we do in our workplace. The process of keeping and collecting
proper documentation is sometimes the difference between successful disciplinary actions
and expensive litigation. Legal professionals will provide information on the process
by which these particular matters should be handled.
The 5 Choices to Extraordinary Productivity
The 5 Choices enables a significant amount of time and energy to be spent on life’s most
important objectives. The difference between sinking and soaring is our ability to make
wise choices. You will learn how to transform your life by making five fundamental choices
to dramatically increase your ability to achieve extraordinary outcomes. You will align
your daily and weekly tasks with the most important goals. You will move from being
buried alive to extraordinary productivity!
Coming together is a
beginning.
Keeping together is
progress.
Working together is
success.
~Henry Ford