ATLAS

jibin.madhavan

A Premium Hospitality

Booking Engine Solution –

..built to the Industry standards!

Product Intended for

Independent Hotels

Chain Hotels

Management Companies

New Hotels

New Properties

Non-Hotels

Technology Stack

Microsoft .Net with Telerik controls

SQL server 2012

Arowana ’s Booking Engine Framework

Industry acceptance

Premium Hotel Chains

Leading Hospitality Brands

Independent Property Owners

ATLAS STAY


BUSINESS CASE STUDY

THE CHALLENGE

A leading hospitality group has world’s premium chain of hotels and properties across

the world. The current central reservation center is flooded with calls and operational

challenges when it comes to managing it’s most discerning customers. The existing

third party web reservation channels charge expensive commissions and provide with

least flexibility to manage bookings, rates & inventory.

The central reservation and the E-commerce department of the group realized a need to

have it’s own custom built web based Booking Engine solution. The solution sought for

was the world’s best breed of Booking Engine.

The customer needed a Booking Engine solution which was expected to have all the

functionalities of a reservation system along with the technology to simplify operations,

integrate with it’s existing Property Management (Opera PMS) System to manage rates,

inventory along with restrictions and policies, custom build the missing functionalities,

manage content, branding and map important functionalities to cover up for

downtime & handle exception scenario’s. The system was also expected to manage

properties not using the existing PMS. The solution was expected to provide an

extremely complex rate plan management, exception handling and Business intelligence

& demand management scenario’s

DELIVERING THE SOLUTION

Arowana Consulting initiated a research into the best practices of world’s premium hospitality

groups. The Business case was followed by a rigorous requirements specification

from key stakeholders to design and build a robust solution that meets all aspects of the

Booking Engine solution.

Arowana custom build a solutions that had two distinct modules – A web based Booking

Engine module for guests, travel agents, corporates & groups that follow a simple 4 step

Booking process to complete the reservation with utmost convenience.

A powerful back-end Admin capability to manage and control availability, rates, inventory,

chains, features, policies, rules, content, reports and exception was provided.

The solution was integrated with the existing PMS (opera) and internal company systems

like revenue management, CMS, golf & SPA

www.arowanaconsulting.com


BUSINESS CASE STUDY

FEATURES & HIGHLIGHTS

Increased revenue with direct online hotel bookings through latest

and most reliable technology solution available.

Optimized and manage Availability, Rates & Inventory while controlling

restrictions, levels, rules & policies.

Driving traffic by influencing guests through powerful branding,

content management, upsell & cross sell services and enhancements.

Manage most complex booking scenario's and business cases,

custom build the unique business rules & practices – all with an

ease.

Integrated seamlessly with PMS, CMS, Revenue management,

Third party distribution channels & social media networks.

Performs analytics with insightful business intelligence and

reporting tool.

www.arowanaconsulting.com


BUSINESS CASE STUDY

CUSTOMER BENEFITS

A simple 4 step Booking process for guests, travel agents, corporates & groups.

Promotion & corporate codes.

Flexi-Calendar for monthly views.

Budget Sliders.

Hotel & Room comparison.

Modify & cancel booking for multi-room scenarios.

Regional Availability for chain hotels.

Branding as per hotel guidelines.

Multi-room booking, multi rate-code options.

Room Upgrade & Enhancements.

Up-sell & cross sell property amenities.

Content management and Image Gallery.

Location mapping & social media.

Google analytics, AdWords & Ecommerce tracking.

User Profile management.

Multi-lingual & multi currency.

Payment gateway integration options.

Dedicated mobile interface for smartphones.

www.arowanaconsulting.com


BUSINESS CASE STUDY

BACK END MODULE - IADMIN

Comprehensive Rate Plan Management for dynamic pricing.

Calculation rules & posting rhythm for services.

Manage hotel and room features.

Amenities and features mapping.

Insightful and robust analytics & reporting tool.

Independent Scheduler to control sync options with existing PMS.

Manage policies – cancellation, deposit, guarantee.

Dynamic mail designer for send mail notification & promotion to guests.

Manage travel agent profile & commissions.

Set restrictions and rules for property bookings.

Manage content, images & descriptions.

Integrate with multiple PMS, Channel manager & global distribution networks.

Scalable, flexible and customizable for old & new properties.

Bangalore (HO)

Arowana Consulting Ltd.

Sanskrithi Signet,

No.76, 1st Cross,

BTM Layout 2nd Stage

Bangalore-560068

Ph:+91 80 40078200

Fax: +91 80 41200983

Abu Dhabi

Arowana Consulting Ltd

Office Suite #7

SKYCITY - Abu Dhabi Airports

Business & Logistics Park

PO Box: 92229

Abu Dhabi, United Arab Emirates

Ph: +9712 505 3403

Dubai

Arowana Consulting Fz LLC

PO 213525

Suite G-05

Building No.2

Dubai Internet City

Dubai-UAE

Ph:+97143642780

Fax:+9714-3697533

Oman

Arowana Consulting LLC

Po Box 3360,

Postal Code 111,

Sultanate of Oman

United States

Arowana Consulting Inc

Suite no 202

1550 Park Ave.

South Plainfield, NJ 07080

USA

Ph:+1-732-412-3567

Fax:+1-732-481-0471 Ext: 98765

Jeddah

Arowana Consulting LLC

7082 – Bay Lasun – Juman St.

Bay Views – Building 1

King Abdullah Economic City, 23964-2522

Kingdom of Saudi Arabia

Arowana Consulting is an IT System Integrator based out of New Jersey, United States of America

For business enquiries please write to sales@arowanconsulting.com

www.arowanaconsulting.com

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