Peru e Government Master Plan Peru e-Government Master ...

Peru e-Government Master Plan 

Comentarios y sugerencias, por favor escribir al e-mail: ongei@pcm.gob.pe, Asunto: Master Plan 

Mar, 2009

Table of Contents 


I. Project Overview 

II. Environment and Status Analysis 

III. e-Government Vision and Strategy 

IV. To-Be Model 

V. Implementation Plan 

2

Background of Project 


The Peru’s e-Government master plan project has been initiated and implemented based on Peruvian government’s 

sustained commitment to the project and experience-based support of Korean government 

Peru’s e-Government Master Plan 

• Analysis of Peru's informatization status 

• Grasp of major requirements regarding the project 

• Research of best practices 

• Establishment of vision and strategy of e-Government 

• Defining Improvement tasks 

• Setting up detailed implementation plan 

Analysis of Peru’s e-Government project 

as well as relevant requirements 

Transfer of experience of 

Korea’s e-Government project 

Peru 

Korea 

Commitment to e- 

Government 

project 

• Reinforcement of administrative 

services through e-Government 

project 

• Sustained implementation of e- 

Government project to enter into 

information society 

Experience of 

e-Government 

project 

• Entry into the leading information 

society through state-of-the-art 

information technology 

• Accumulated experience of 

successful implementation of 

projects in public as well as private 

sectors 

Increase in 

Demand for 

Informatization 

• Promotion of industrial and 

economic development through e- 

Government project 

• Increase in demand for 

Informatization projects 

Reinforce support 

for e-Government 

of international 

society 

• Support of e-Government project 

of international society as a leader 

of e-Government 

• Development of IT technology of 

Korea 

3

Objective & Scope of Project 


The primary goal of this project is to analyze the status and environment of Peru’s e-Government and to establish the 

vision & roadmap to implement improved task 

Scope of Project 

Objectives of Project 

In order to present a blueprint to establish 

an efficient, systematic and productive 

Peruvian e-Government, we are going to 

1. Set up mid and long-term policy vision and 

objectives, 

2. Come up with implementation strategies to 

carry out core tasks 

3. Arrange implementation plans including 

organization and schedule 

4. Set the direction of relevant laws and policies 

• Analyze Status and Environment 

–Analyze Status 

. Status of national policies 

. Analysis of Peru’s e-Government project 

. Analysis of status of government services for 

people and corporations 

- Analyze Environment 

. Informatization status of each ministry 

. Status of laws and policies regarding e- 


–Analyze of internal requests 

• Define a To-Be Model for efficient e-Government 

–Set up vision and objectives of Peru’s e- 


–Design a To-Be Model for efficient e-Government 

–Define tasks to be improved 

• Establish implementation plan 

–Set up implementation plan for efficient 

implementation of tasks to be improved 

–Set up roadmap of implementation plan 

4

Methodology and Approach 


The project will be carried out three sequential phases of status and environment analysis, design of To-Be model and 

setup of implementation roadmap 

Project Implementation Methodology 

12/1 02/28 

Phase 1(Evaluate) 

Analyze status and environment 

Stage 1.1 

Analysis of 

environment 

Phase 2(Envision & Design) 

Design To-Be model 

Phase 3(Realization) 

Set up implementation 

roadmap 

Stage 0 

Project 

Kick Off 

• Set up Work 

Plan 

• Kick Off 

Meeting 

• National Policy 

• National ICT Status 

Stage 1.2 

Stage 1.3 

Identification 

of major 

issues and 

opportunitie 

s 

Analysis of 

• Identification of 

Status 

issues and 

opportunities 

• Presentation of 

• e-Government 

future direction 

Implementation System 

of the project 

• e-Government Status 

• Informatization status of each 

ministry 

• Law and Regulation 

• Internal requirements 

Stage 2.1 

Establish 

vision and 

strategy 

• Settle Identity of 

Peruvian 


• Establish vision of 


Stage 2.2 

Present core 

projects and 

tasks 

• Present core projects 

and tasks to achieve 

vision 

• Define core tasks 

Stage 3.1 

Set up 

Roadmap and 

Implementation 


• Set up Roadmap 

and 

Action Plan 

5





1. Environment and Status Analysis Framework 

2. National Policy Analysis 

3. Analysis National ICT status and e-Government Project 

4. e-Government Status Analysis 

5. Law and Policy 

6. Requirements Analysis 

7. Improvement Direction 




6

Environment and Status Analysis Framework 


1. Environment and Status Analysis Framework 

The national policy, Informatization status, laws and regulations and specific requirements of Peruvian government has 

been analyzed to come up with enhancement opportunities and future directions for a successful Peruvian e-Government 

project. 

As-Is Analysis 

Concluding Opportunities 

Direction 

National policy Analysis 

• National Development Agenda 

• Peruvian Digital Agenda (ICT Strategy) 

• National Strategy of E-Government 

Analysis of National ICT Status and 

e-Government Project System 

• National ICT Status 

•Preparatory map of e-Government 

• Definition and scope of e-Government 

• e-Government execution system 

• e-Government implementation process 

e-Government Status Analysis 

• Informatization status 

• e-Government system status 

• Diagnosis of information system level 

Analysis of Laws and Regulations 

• Analysis of e-Government related laws 

and regulations status 

• Comparative analysis with Korean and 

American counterparts 

Requirements Analysis 

• Interview result 

Implications & Opportunities 

• Policy status 


• e-Government status 

• Laws and regulations status 

• Requirements 

To-Be Direction 

7

National Policy Analysis Framework 



For policy analysis, ‘National Development Agenda', Peruvian Digital Agenda’ as Informatization policy, and ‘National e- 

Government Strategy’ as e-Government policy has been reviewed to draw out correlations and implications among policy. 

National Development Goal 

(Nat’l Development Agenda) 

ICT Strategy 

(Peruvian Digital Agenda) 

e-Government Strategy 

(Nat’l Strategy of e-Government) 

Document on National 

Development Strategy 

Vision & Mission 

Strategic Objectives 

• Framework Law for the 

Modernization of State 

Management 

• Definition and establishment of 

the National Mandatory policy for 

Government Entities 

• IDB Country Strategy with Peru 

Major Content of Policy 

• Strengthen public service for 

citizen 

• Encourage the development 

channel for citizen participation 

• Decentralization and Protection 

for minor groups 

• Enhance transparency for State 

• Enhance efficiency for public 

sector 

• Make Stable Economy and 

Fiscal 

• Enhance technological support to 

carry out tDevelopment 

Peruvian Digital Agenda 

• Infrastructure for the 

Development of the 

Information Society 

• Development of Human 

Capacities 

• Development and 

Application of the ICT in the 

Social Sector 

• Development and 

Application of the ICT in the 

Production and the Service 

Sector 



• Simplification of administration 

through IT and implementation of 

e-Government public services 

• Integrated system, Strategic 

project and acceptance of process 

• Redesign of public administrative 

process 

• Development of 

telecommunications infrastructure 

in isolated areas 

• Education and training for 

information society and e- 



• 34 Action Plans 

Analysis of 

Correlation 

among 

Policies 

8

National Development Goal - Overview 



National Development Agenda has been classified into seven subcategories through analysis of relevant laws and plans 

while Peruvian government effectuated 12 specific tasks that have been assigned to relevant administrative offices in 2007 

to accomplish them 

Peruvian National Development Agenda 

• Strengthen public service for citizen 

• Establishment of channel for citizen participation 

• Decentralization and Protection of minor groups 

• Enhancement of transparency for overall national affairs 

• Enhancement of efficiency of public sector 

• Maintenance of stability in national budget and macro economy along with expansion of investment 

• Proactive utilization of science & technology for national development 

Source:「Basic Act for Modernization of National Affairs」,「 Act on National Strategic Plan」, IDB Country Report 2007-2011 

12 Administrative Tasks 

Decentralization, Gender Equality, Protection of Youth, Tradition and Local Provinces, 

Protection of the Disabled, Prevention of Minor Group Isolation, Reinforcement of Technology/Environment/Corporate Competitiveness, 

Building up Social Exchange Capability, Job Creation and Medium-sized Companies, Simplification of Administration, Anti-Corruption, 

National Security and Defense 

Source:「Definition and establishment of the National Mandatory policy for Government Entities」 

• National development strategies has been defined based on urgent agenda regarding relevant laws and regulations instead of formal 

procedure of proclaiming vision and mission. 

• The 12 specific tasks have been presented to have each relevant administrative office focus on its own tasks for National Development, which 

is comprehensively commensurate with National Agenda. 

9


National Development Goal -12 Tasks of Administrative Offices (1/3) 


The following table shows 12 specific tasks, relationship with national development project. 

National Policy Activities Related Agenda 

Decentralization 

Gender Equality 

Youth 

Navitism 

• Swift and appropriate transfer of governmental rights, functions and resources to local and state 

governments 

• Define the scope of specific roles, responsibilities, and controls to build up administrative and financial 

competitiveness of local and state governments 

• Provide local and state governments with education designed to reinforce the capability to conduct 

administration 

• Develop a local platform to reinforce competitiveness of local and state governments for sustained growth 

and development 

• Develop telecommunications services that are easily accessible and reliable, and reduce regional 

Informatization gap in society 

• Promote gender equality and equal opportunity in planning and implementing public policies 

• Assurance of gender equality in overall social practices, communications, acceptance of values and equal 

opportunities 

• Complete assurance of civil rights in politics, economy and social culture 

• Promote female access to and participation in decision-making in administration and social affairs 

• Support the needy households equal to or prior to support for women 

• Support careers and self-realization of youth in each Ministry 

• Encourage youth to participate i t in various socio-political l affairs 

• Promote employment, leadership, education and entrepreneurship for youth 

• Enhance access and utilization of hygiene services by youth 

• Prevent and/or rehabilitate you in vulnerable environment 

• Reinforce capabilities of local youth and isolated class to recognize politics, society, culture and their 

identities 

• Management of technical and economic support through domestic and overseas public and private 

organizations 

• Support implementation of project for development of native community 

• Mediate efforts among local governments to promote development of native community 

• Support , counseling, training and technical support for native community 

• Action Plans of local governments to protect diversity of Peru and intensive knowledge of native community 

• Consult development of native community under the authority assigned to other governments 


and protection of 

isolated class 

10


National Development Goal - 12 Tasks of Administrative Offices (2/3) 




Protection of the 

Disabled 

On Inclusion 

Reinforcement 

of 

technology, 

environment and 

Competitiveness 

Enhancement of 

Social Skills 

• Promote social atmosphere and competence where the disabled are respected and encouraged to grow to 

leadership position 

• Prepare social circumstance where the disabled participate in all sectors of society, including economy, 

politics and culture 

• Eliminate discrimination against the disabled 

• Monitor and supervise effective application of Disabled Protection Act 

• Make efforts to be inclusive of all social groups to participate in all sectors of society, including economy, 

politics and culture 

• Develop program to promote nutrition for children, to prevent diseases and to reduce premature death of 

children 

• Ban on child labor and emphasize the roles and responsibilities of parents 

• Eliminate discrimination against socially weak class and assure their rights 

• Promote basic research applied to technological innovation and provide incentives for technological R&D 

• Encourage scientific and technological innovation through individual institutions of diversified country and 

local communities 

• Implement policies regarding irrigation technology companies, improved stove, movable installation for 

elimination of smoke that occur in households 

• Subsidize technological l innovation through hbusiness-related project 

• Provide institutional subsidies for young and talented researchers, innovators and inventors 

• Promote technologically innovative programs and projects 

• Support anti-contamination campaign on a national and local level 

• Take measures to prevent destruction of environment and threat of contamination 

• Promote technology, method and marketing regarding g production of waste processors and their 

implementation 

• Provide proper information on markets and policies under the goal of transparent business opportunities 

• Training programs for state governments and small companies with intellectual properties 

• National and local level support for poverty elimination, food security and local community development plan 

• Promote rights and responsibilities with regard to public policy and program, and social services 

• Promote the value of social ethics such as honesty, transparency, responsibility, collaboration and punctuality 

• Promote and support collaboration and leadership 


and protection of 

isolated class 

Maintenance of 

stability in national 

budget and macro 

economy, along 

with expansion of 

investment 

Proactive 

utilization of 

science& 

technology for 

national 

development 

Establishment of 

channels esfor soca social 

participation 

among people 

11


National Development Goal - 12 Tasks of Administrative Offices (3/3) 




Employment 

and SMEs 

• Develop the policy to create jobs 

• Promote technological competitiveness of small and medium enterprises 

• Encourage participation of small and medium enterprises in national procurement project 






investment 

Simplification of 

Administration 

• Identify the most frequently occurring administrative procedures to save time and simplify them 

• Implement unified management for citizen 

• Encourage positive procedures of government offices 

• Simplify the communication process among intermediate mediators for speed and efficiency of disorganized 

committee and public services 

• Promote the use of ICT in a variety of public institutions 

Reinforcement of 

civil services 

Enhancement of 

efficiency in public 

sector 

Anti-Corruption 

o 

Policy 

• Eliminate illegal and excessive practices and reinforce regulations on corruption on bidding, procurement 

and price rigging 

• Strengthen th transparency and responsibility 

• Strengthen public ethics for implementation and communication 

• Monitor administration and promote participation in public affairs and management 

Enhance 

transparency in 

overall national 

affairs 

National 

security and 

defense 

• Promote proactive participation of all institutions to implement the goals of National Security and Defense 

Council 

• Promote pride of Peru and national identity 

• Promote establishment and integration of border as a pole region developer 






investment 

12

National ICT Strategy - Overview 



National ICT Strategy called ‘Peruvian Digital Agenda’ aligned with National Agenda is comprised with five Goals and 

subsequent Action Plans but no binding force and concrete roadmap or implementation schemes for them 

ICT 

Vision 

Through an active utilization of ICT, we take advantage of information more effectively and efficiently, 

based on which, we create a society with principles of equality, inclusion and indiscrimination 

No. Agenda Description 

Goals Goal 1 

Goal 2 

Goal 3 

Goal 4 

Goal 5 

Infrastructure for the Development of the 


Development of Human Capacities 

Development and Application of the ICT in the 

Social Sector 

Development and Application of the ICT in the 

Production and the Service Sector 


Implement telecommunication infrastructure for development 

of information society 

Develop and promote capabilities of all people to enjoy 

convenience of information society 

Provide various social services implemented by government 

through information society and enhance service quality 

Enhanced support of service industries through ICT and 

increase of productivity 

Provide superior administrative services for citizens and 

businesses by implementing e-Government 

Source:「Peruvian Digital Agenda」 

• Peruvian Digital Agenda defines the role of ICT as “Vehicle for Transformation that Implements Information Society” 

• A number of major goals we set up to implement the information society includes expansion of ICT Infrastructure, development of human 

resources, enhancement in level of social welfare through ICT, reinforcement of industrial competitiveness through ICT, and implementation 

of e-Government, coupled with specific strategies and action plans to accomplish the goals. 

• Although goals and detailed action plans are presented, there is neither binding force nor specific roadmaps and action plans. 

13


National ICT Strategy - Implementation Strategy and Action Plan(1/4) 


The Implementation Strategies for each Goal of Peruvian Digital Agenda are as follows. 

Policy Strategy Action Plan 

Infrastructure for the 

Development of the 


• Promote private investment 

on infrastructure 

• Establish Backbone Network 

and promote investment 

• Accelerate development of 

isolated regions without ICT 

infrastructure 

• Provide policy-level incentives for telecommunication service providers by creating an 

environment of free and fair competition 

• Boost collaborative system in building roads, electric power and telecommunication network 

• Promote the establishment of broadband Infrastructure 

• Efficient utilization of frequency and other network resources 

• Develop large-capacity backbone network 

• Establish policy and encourage investment of telecommunication services providers to expand 

services to isolated local regions 

• Develop a low-cost wireless LAN environment in retarded regions 

Development of Human 

Capacities 

• Establish a comprehensive 

plan that t includes ICT in 

education sector 

• Promote equal opportunities 

for socially isolated class to 

utilize ICT and get access to 

information 

• Promote capabilities of all people to utilize ICT and search for information they need through 

education 

• Integrate ICT into education curriculum, and establish and utilize e-Learning Community 

• Include Digital Literacy in the curriculum of national universities 

• Research on general access to information by isolated class through collaboration between 

academy and industry 

• Found ‘National Center for Technical Adapted’ to attract interest and promote utilization of ICT 

among isolated class such as natives 

• Sustain equal access to information through utilization of Public Cabinas in local provinces 

Development and 

Application of the ICT 

in the Social Sector 

• Improve national hygiene 

status through ICT and 

enhance social welfare 

service for isolated class 

• Create and sustain jobs 

through ICT and provide 

support particularly for 

isolated class such as women 

and low-income families 

• Proactive utilization of ICT for proper management of national hygiene, focused particularly on 

quality improvement in hygiene management for isolated class 

• Clear definition and modernization of the procedure of national hygiene system through ICT 

• Firm establishment of hygiene culture and prevention of diseases by increasing utilization of 

hygiene related information 

• Develop food safety measures and food hygiene preliminary warning system 

14








in the Social Sector 

• Contribute to democracy, civil 

participation and observance 

of laws and orders through 

ICT 

• Assure participation of 

isolated class such as the 

disabled, seniors and natives 

in decision-making in the 

society through ICT and 

establish the foundation for 

that 

• Promote and support science 

and technology on national 

level 

• Develop, conduct research on 

and promote technical 

resources for information 

society 

• Support decision-making of 

people engaged in agriculture 

and forestry to strengthen 

national agricultural 

information system 

• Create new types of employment for the disabled and others in isolated community 

through ICT (home-based work, electronic commerce and etc.) 

• Establish information network in all provincial government offices to create jobs 

• Provide incentives for companies that proactively utilizes ICT such as home working 

• Enactment of participation of all sectors of society and relevant procedures for 


• IT decision makers should contribute to sustainable and equal development of human 

resources 

• Promote the development of project to facilitate access of isolated class to ICT 

• Promote support of the disabled in workplaces through utilization of physical, technical 

and human resources 

• Promote application of IT to science, technology, innovation, and various scientific and 

technological projects and digitize the information on science and technology 

• Strengthen education of ICT for teachers and provide incentives for R&D on children 

and adolescents 

• Promote utilization of ICT by corporations and provided incentives for R&D on 


• Utilize ICT as job training in production workplaces 

• Establish appropriate environment to reinforce the capability to utilize, measure and 

manage agricultural information 

• Establish latest technical platform required for a successful implementation of national 

agricultural information system 

15








in the Production and 

the Service Sector 

• Promote development of S/W 

and dH/Wi industries ti and 

legitimate use of S/W 

• Improve utilization and access 

of small and medium 

companies to ICT 

• Develop and promote 

electronic commerce 

• Establish financial and institutional environment to promote domestic S/W and H/W 

industries 

• Encourage a legitimate use of S/W 

• Reinforce academic and industrial collaboration for academic issues in ICT and 

productivity it enhancement tin ICT industry 

• Facilitate development of relevant industries by upgrading domestic S/W and H/W 

regarding education and health 

• Reinforce competitiveness of S/W industry 

• Encourage public sector to outsource S/W utilization and service develop 

• Invite relevant personnel in research institutes, corporations and NGOs to facilitate 

development of productivity in manufacturing industries through ICT 

• Preparation of feasibility test for establishing the ICT cluster 

• Provide management of small and medium-sized companies with education and 

consultation on new technologies to enhance managerial performance 

• Develop small and medium-sized company consultation program participated by 

educational institutions, research institutes, industrial clusters and etc. 

• Reinforce utilization of Multi-service Booth to facilitate utilization of ICT among small 

and medium-sized companies 

• Encourage establishment of ‘Technology Innovation Center’, a private institution 

• Eliminate and modify obstacles against execution of electronic commerce 

• Activate sales transactions of goods and services through electronic commerce 

• Promote, advertise and provide education on electronic commerce 

• Encourage the use of electronic commerce transactions in production, export and 

domestic transactions 

16







• Redesign the process to make 

government administration 

more efficient i and transparent 

t 

• Contribute to implementation 

of information society by 

conducting strategic project 

• Reinforce governmental 

contact point services for 

citizens and businesses 

• Propose Basic Act on e-Government, General Administrative Procedure Act and Act on 

Transparency of Government to implement the e-Government 

• Recognize requirements of e-Government users and reflect them in e-Government 

project 

• Proclaim regulations to improve quality of administrative services and rearrange 

processes 

• Set up information security plan for public sector 

• Establish National e-Government Strategy 

• Develop electronic ID 

• Conduct electronic vote 

• Prepare comprehensive foundation to implement Spatial Data Infrastructure 

• Develop national e-Government architecture 

• Execute electronic procurement system 

• Establish G4B, G2C portals 

• Execute electronic signature and publicly certified certificate 

• Establish platform for electronic payment 

• Create a portal site of each institution 

• Establish an environment where citizens are able to deliver proposal p and/or request to 

central and local governments 

• Establish virtual space to strengthen exchange of G2C policy information and 

transparency of government 

• Support development of corporate Internet and telephone service 

17

e-Government Strategy - Overview 



The e-Government Strategy aligned with National ICT Strategy is as follows. 


Vision 

To provide people with quality e-Government services, 

to reinforce transparency of government and to enhance the level of social welfare 

Strategic 

t Objectives 

• The following five strategic Objectives have been for a successful implementation of Peruvian e- 

Government defined in National Development Agenda and ICT Strategy 

1 

To provide citizens and businesses with e-Government utilizing IT technologies for social 

convenience and welfare by simplifying traditional administrative procedures 

2 

To push ahead with integration of systems and implement strategic core projects for a 

successful e-Government through preliminary acceptance of enhanced processes 

3 

To design and develop more efficient and user-oriented public administrative processes and 

to optimize i them to facilitate t easy access and use by citizens 

4 

To develop and deploy telecommunication infrastructure in isolated regions for a balanced 

development of information society and e-Government 

5 

To educate students, general public and isolated class to participate in information society 

and e-Government에 through ICT 

Source:「e-Government National Strategy」 

18

e-Government Strategy - Strategic Objectives and Action Plan(1/2) 



Specific Action Plans for Strategic Goals 1 and 2 has been set up and a number of projects including citizen portal, 

procurement, electronic vote and GIS are currently under normal operation 



Strategic Objectives 1: 

• Commencement of public 

services of e-Government 

• Simplification of 

Administration based on IT 

• Establish the PSCE Portal (www.serviciosalciudadano.gob.pe) for citizens and businesses 

• Powerful and sustained development of Peruvian Government Portal (PEP) in association with functional 

integration of public institutions 

• Create a virtual space between government and citizens for broad distribution of government information 

• Provide information notification service for citizens through Call centers and PSCE 

• Use a variety of media including radio and TV to promote and distribute services for citizens through information 

technology provided by government 

• Establish the program to promote online service in small cities and villages by utilizing public Internet cabin or 

workshop 

• Reuse conventional infrastructure to encourage e-Government related services and facilities nationwide 

• Make a strategic alliance with universities with obligation of job training on computers and systems, and secure 

experts regarding public administration and e-Government 


• Implementation of 

Integrated System 

• Implementation of Strategic 

project 

• Acceptance of enhanced 

process 

• Develop and establish the platform to prepare national network and service cost management procedure according 

to the level of participating institutions and value creating process 

• Develop and utilize PKI-based electronic signature and public certification 

• Develop and promote virtual payment platform to enable online services 

• Develop and establish the Peruvian geographical information system using GIS, based on available resources, 

infrastructure, population, social economic development project, policy execution, Ministerial policies related 

projects in each institution 

• Develop and utilize Electronic Procurement System (SEACE) and Electronic ID CARD project 

• Develop and execute the system that enables effective electronic vote which attracts citizen participation and 

democratic election (in association with public certification system) 

19

e-Government Strategy - Strategic Objectives and Action Plan(2/2) 



Action Plans for Strategic Objectives 3, 4, 5 are abstract and not as specific as those for ICT Strategy while action plans 

with regard to government offices and local governments remain passive within limited level of encouragement and 

assistance. 



• Advance the process model of Peruvian government 

• Enact a law to integrate public institutions, define authority and responsibility to advance innovation process and 

redesign process to upgrade quality of service 

• Establish standards among relevant public institutions 


• Enact national, a local and integrated laws regarding g e-Government e e policy 

• Redesign public 

• Propose National E-Government and Informatics Act to help e-Government, and review the appropriateness and 

administrative process into transparency of General Administrative Procedure Act 

user-oriented one 

• Integrate information for public areas and advance integrated security plan 

• Optimize ICT to facilitate an • Develop public administrative projects better than technological transfer projects by the government 

easy use by citizens 

• Investigate the list of e-Government related regulations and the estimated number of users included in short and 

mid-term plan 

• Reinforce global collaboration to develop technology project that can contribute to improvement of services in public 

institutions 

• Conduct sustained enhancement of national policy regarding e-Government 


• Develop and deploy 

telecommunication 

infrastructure in isolated 

regions 


• Train students, adults, and 

isolated class to participate 

in information society and 

e-Government through ICT 

• Promote competition and encourage public as well as private investment on global access and infrastructure for 

national and local integration (for maintenance of service quality and application scope within appropriate price) 

• Encourage development of major network to expand telecommunication infrastructure 

• Promote development of telecommunication infrastructure through global collaboration 

• Reinforce support for institutions that conduct establishment of telecommunication infrastructure 

• Push ahead with the plan to integrate ICT into regular education 

• Facilitate an access by socially isolated group to ICT 

• Educate general public to utilize e-Government through ICT 

•Strengthen collaborative relations with Internet cafes trade unions to properly implement training programs 

•Encourage superior talents to participate in development of information system public institutions 

•Technology Center should encourage students to develop creativity through utilization of ICT 

20

Comprehensive Strategy 



Analysis of strategic tasks and action plans suggests there is a high correlation between National Development Goal and 

ICT Strategy. 

National Strategy Tasks ICT Strategy Tasks e-Government Strategy Tasks 

Services for citizens 

Channels for participation 

Decentralization ation and 

Protection for isolated 

Transparency of overall 

national affairs 

Enhance public efficiency 

Stable economy 

Science & technology 

resources 

Infrastructure 

Human Capacities 

Application to Social 

sector 

Application to Production 

and Service sector 


Simplifying Public 

Services through IT 

Establishing 

Integrated system 

Redesign public process 

Develop ICT infrastructure 

in isolated regions 

Provide education 

on e-Government 

e-Government maintains a close relationship with the National 

Development Goal including support of its implementation 

High correlation between ‘e-Government’ task, the fifth ICT Strategy 

Tasks and e-Government Strategy 

Source:「Basic Act for Modernization of National Affairs」, IDB Country Report 2007-2011, Peruvian Digital Agenda, e-Government Strategy 

• There is a high correlation between National Development Goal and ICT Strategy with much contribution to upper strategy 

• The e-Government, the fifth task of ICT Strategy, can contribute to accomplishment of all National policy goals 

21

Comprehensive Implication and Extraction of Opportunity Factors 



The improvement opportunities through National Policy Analysis are drawn out as follows. 

Implications 

Opportunities 

National ICT 

Strategy 


Strategy 

Relationship 

between 

policy and 

strategy 

Low executable authority of Action Plan due to low 

binding force 

Lack of concrete roadmap and action plan 

Action Plan of e-Government Strategy has not 

been specified as much as National ICT Strategy 

Extremely low binding force and subsequently lack 

of collaboration for plans regarding other 

government offices including local governments 

High correlation between e-Government Strategy 

and ICT Strategy 

The e-Government tasks of ICT Strategy are 

intimately related with efficient implementation of 

all national development tasks 

Specify Action Plans of ICT Strategy and e-Government 

Strategy 

Grant authoritative binding force for enhanced executable 

authority of e-Government Strategy 

Focused authority and systematic arrangement of 

organization for implementation of e-Government 

Clear definition of roles and responsibilities of other 

government offices and local governments in implementing 

e-Government project 

The status of organization in charge of e-Government needs 

to be elevated with rearrangement of roles 

Establishment of base and proactive expansion of 

application scope for implementation of e-Government 

22

Framework for Analysis of National ICT status 

and e-Government Project 



e-Government overview, ,project status, and project implementation system has been analyzed for proper p understanding of 

e-Government project, based on which relevant problems and improvement opportunities has been drawn out. 

National ICT status 

Definition of e-Government 

e-Government Project 


National ICT status 

Preparatory Map of e- 




• Telephony Status 

• Internet Penetration 

• PC Usage 

• Public Cabinas 

• FITEL 

• UN Global e-Readiness 

• Network Readiness Index 

Definition and Scope of 


• Definition of e-Government 


Implementation Strategy 

e-Government System 

R&R Implementation 

• CODESI 

•ONGEI 

•PMDE 

Implication 

/ 


Implementation Process 

Opportunities 

• Define the project scope of 


• Informatization project 

implementation process 

• Informationzation project R&R 

23

National ICT status - telecommunication infrastructure 



When it comes to telecommunication usage, the wireless surpasses the wired by 6.7 times and more than 60% of 

subscribers are disproportionately concentrated in Lima and Callao regions. 

Wired and wireless phone distribution rate 

Telecommunication infrastructure concentration rate 

80.0 % 

60.0 

40.0 

20.0 

0.0 

Wireless phone distribution 

rates are overwhelmingly 

surpasses Wire phone. 

2002 2003 2004 2005 2006 2007 2008 

Fixed 

Mobile 

Wired Network 5.7%, 

Wireless Network 5.6% 

Wired Network 63.4%, 


concentrated in Lima and 

Callao 

20,000,000 

15,000,000 

10,000,000 

5,000,000 

Number of wired and wireless telephone lines 

0 

Wireless line has been 

sharply increased due to its 

effectiveness and efficiency. 

6.7 times 

2002 2003 2004 2005 2006 2007 2008 

Fixed 

Mobile 

• The usage of wireless phones is much higher than that of wired and 

there has been a lot more dramatic expansion of wireless 

infrastructure than that of wired infrastructure 

La libertad Wired Network 4.7%, 


Lima y Callao 

Arequipa 

73.8% (wired), 63.2%(wireless) of 

total telecommunication 

infrastructure is concentrated in 

three regions with particularly 

excessive focus in Lima 

• Disproportional concentration of telecommunication infrastructure 

in Metropolitan areas of Lima and Callao with the remaining 

infrastructure in rest of the regions less than 5%, creating a 

dramatically imbalanced distribution 

24

National ICT status - Internet status 



The number of PC users and Internet users are steadily on the rise. In particular, the number of broadband subscribers has 

recorded an phenomenal annual growth rate of 96% for the past six years with subsequent increase of distribution rate 

among households. 

Status of Internet and PC Users 

Number of Broadband Users and 

Household Distribution Rate 

(uni it :million peop ple) 

30 

20 

10 

0 

18.7% 

34.8% 40% 

31.2% 

27.5% 

24.4% 30% 

22.8% 21.8% 

19.2% 21.9% 

14.0% 16.6% 15.2% 

2003 2004 2005 2006 2007(E) 2008(P) 

Total Population PC Users Internet Users 

PC User Ratio 

Internet User Ratio 

20% 

10% 

0% 

700,000 

600,000 

500,000000 

400,000 

300,000 

200,000 

100,000 

0 

0.7% 

16% 1.6% 

3.4% 

5.3% 

7.1% 

2002 2003 2004 2005 2006 2007 

Broadband Users 

Household Distribution Ratio 

9.0% 

8.5% 

8.0% 

7.0% 

6.0% 

5.0% 

4.0% 

3.0% 

2.0% 

1.0% 

0.0% 

Overall PC and Internet Usage, pre-requisition 

for e-government, has been improved steadily. 

The number of broadband subscribers has increased 96% 

annually from 2002 to 2007, which sparked a soar 

in household broadband distribution rate up to 8.5%. 

• The number of PC and Internet users out of total population are 

increasing at a steady pace. 

• The number of broadband (ultra-speed) Internet subscribers are 

steadily on the rise along with increasing household distribution 

ratio of ultra speed Internet, as a result. 

25

National ICT status - Internet status 



More than 70% of population p get access to the Internet in public Internet access facilities called ‘Public Cabinas’, which is 

rapidly proliferating nationwide. 

Place of Internet Access 

Number of Public Cabinas Annually 

80.0% 

74.7% 71.7% 

60,000 

52,546 

120.0% 

70.0% 

50,000 

100.0% 

60.0% 

50.0% 

40.0% 

30.0% 

20.0% 0% 

10.0% 

19.8% 

17.6% 

11.0% 11.7% 

6.2% 

6.1% 

40,000 

30,000 

20,000 

10,000 

2,904 

10,785 10,629 

33,635 

28,975 

80.0% 

60.0% 

40.0% 

20.0% 

0.0% 

Household Work Education Public 

Cabinas 

2007 2008 

0 

2002 2003 2004 2005 2006 2007 

Public Cabinas 

0.0% 

More than 70% of Peruvians get access to the Internet in Public 

Cabinas, similar to PC bang in Korea with less than 30% using the 

Internet at home or at work 

The number of Public Cabinas is approximately 53,000 nationwide 

and is rapidly increasing. It is the most frequently used place for 

Internet access for Peruvians. 

• More than 70% of Peruvians get access to the Internet in Public 

Cabinas with less than 30% using the Internet at home, at work or 

educational institutions. 

• The size and number of Public Cabinas is rapidly increasing and it 

serves as the most contributing factor to raise the Internet access 

rate of Peru up to 20% despite relatively weak Internet 

infrastructure. 

26

National ICT status - FITEL 



FITEL, a Korean counterpart of ‘Information Promotion Fund’, continues to make investment on ICT infrastructure and 

currently focuses its investment on ICT infrastructure, including wired and wireless telecommunications, broadband and 

Public Cabinas. 

Activity and Performance of FITEL 

Overview of Organization 

• Established based on Telecommunication Act, it is a governmental fund 

designed to provide investment on Informatization of local and isolated 

regions. 

• Major source of revenue is 1~2% of net profit of telecommunication 

service providers. 

• The fund is operated and managed by MTC and OSIPTEL. 

Objectives 

• To reduce polarization of infrastructure between cities and isolated 

regions. 

• To facilitate access to ICT and to promote Informatization in isolated 

regions through education on utilization of ICT 

• To promote private investment on telecommunication infrastructure in 

isolated regions 

• MTC added ‘establishment of broadband and support of information 

society’ to the list of activities of FITEL in June, 2008. 

7,000 

6,000 

5,000 

4,000 

3,000 

2,000 

1,000 

0 

213 

140,000 

Performance of FITEL 

2,383 

1,740,000 

4,903 

3,840,000 

, 

6,517 

6,740,000 

FITEL Ⅰ FITEL Ⅱ FITEL Ⅲ FITEL Ⅳ 

Rural Communitities Covered 

8,000,000 

7,000,000 

6,000,000 

5,000,000 

4,000,000 

3,000,000 

2,000,000 

1,000,000 

0 

Population Benefiting 

• Information and telecommunication infrastructure has been 

set up in 6,516 regions nationwide through four times of 

projects, providing IT benefits for 6.7 million residents in 

isolated regions 

• It also established 515 Public Cabinas nationwide since 

1998. 

• FITEL, a Korean counterpart of ‘Information Promotion Fund’, continues to provide a national-level support for establishment of ICT 

infrastructure. 

• The investment on ICT infrastructure such as wired and wireless telecommunication, broadband, and Public Cabinas is the major objective of 

the Fund. 

27

e-Government Preparatory Status - 

UN Global e-Government Readiness(1/2) 



“Global e-Government Readiness Report 2008” of US, an evaluation of e-Government Preparatory Map of Peru based 

on Web, Telecommunication Infrastructure and Human Capital has been analyzed. 

Evaluation Method of UN ‘Global e-Government Readiness Report’ 

Five-Stage Model 

I. Emerging 

II. Enhanced 

III. Interactive 

IV.Transactional 

V. Connected 

Web 

Measure 

Index 


Readiness 

Index 

Telecommunication 


Index 

Five Primary Indicators 

- Internet Users /100 persons 

- PCs /100 persons 

- Main Telephones Lines /100 persons 

- Cellular telephones /100 persons 

- Broad banding /100 persons 

Human 

Capital 

Index 

Two Primary Indicators 

- Audit Literacy Rate 

- The Combined Primary, 

Secondary and Tertiary Gross Enrollment Ratio 

28


UN Global e-Government Readiness(2/2) 



The rank of e-Government Readiness Index has not shown a significant change, compared to year 2005 but is higher than 

that of the average of Latin countries and global average as well. In addition, compared to the preparatory map of Latin 

countries with higher rank of e-Government preparatory map than Peru, the Infrastructure Index, in particular, has turned 

out to be lagged behind. 

Country 


Readiness 

Index 2008 

Global Rank in 

2008 2005 Change 

Sweden 0.9157 1 3 2 

Denmark 0.9134 

Norway 0.8921 

United States 0.8644 4 1 -3 

Netherlands 0.8631 5 12 7 

Republic of Korea 0.8317 6 5 -1 

Country 


Readiness 

Index 2008 

Web 

Measure 

Index 

Sub Category 


Index 

Human 

Readiness 

Argentina 0.5844 0.5585 0.248 0.947 

Chile 0.5819 0.5635 0.268 0.914 

Brazil 0.5679 0.6020 0.218 0.883 

Columbia 0.5317 0.5552 0.170 0.869 

Peru 0.5252 0.5652 0.137 0.872 

Region 0.5072 

World 0.4514 

Argentina 0.5844 39 34 -5 

Chile 0.5819 40 22 -18 

• The comprehensive e-Government Readiness index tops the global 

average as well as Latin average. 

Brazil 0.5679 45 33 -12 

• The Web Measure Index is 0.5652, higher than that of Argentina(39 th ), 

Chile(40 th ) 

Columbia 0.5317 52 54 -2 

• Human Readiness Index has marked 0.872, comparable to that of 

Brazil(45 th ). 

Peru 0.5252 55 56 1 • The Infrastructure t Index has recorded d0.137, much lower than that t of 

neighboring Latin American countries. 

Source : UN Global e-Government Readiness Report 2008 

29


WEF Network Readiness Index(1/2) 



‘The Global Information Technology Report 2007-2008’, a report by WEF(World Economic Forum) on global IT 

competitiveness for development and growth based on the comprehensive evaluation of Environment, Readiness, and 

Usage Component. 

Environment 

Component 

Usage 

Component 

Readiness 

Component 

• IT Competitiveness (Networked Readiness Index) 

= 1/3 Environment Component subindex + 1/3 Readiness Component subindex 

+ 1/3 Usage Component subindex 

= 1/3 Individual readiness + 1/3 Business readiness + 1/3 Government readiness 

• Individual readiness pillar; 10 variables 

• Business readiness pillar; 9 variables 

• Government readiness pillar; 5 variables 

= 1/3 Market environment + 1/3 Political & regulatory environment + 1/3 Infrastructure environment 

• Market environment pillar; 12 variables 

• Political and regulatory environment pillar; 9 variables 

• Infrastructure environment pillar; 7 variables 

= 1/3 Individual usage + 1/3 Business usage + 1/3 Government usage 

• Individual usage pillar; 5 variables 

• Business usage pillar; 6 variables 

• Government usage pillar; 4 variables 

30


WEF Network Readiness Index(2/2) 



The overall Network Readiness of Peru has slightly decreased due to the areas of government readiness and usage for ICT 

have recorded significantly low rank in recent report, revealing weakness in government sector. 

Rank in Country 

2008 

1 Denmark 

׃ 

9 Korea 

׃ 

34 Chile 

Peru’s Detailed Index 

Rank in 

07-08 06-07 Change 

Information Technology Competitiveness Index 84 78 -6 

I. Environment Component 98 88 -10 

Market environment 79 72 -7 

Political and regulatory environment 109 98 -11 

Infrastructure environment 98 82 -16 

59 Brazil 

II. Readiness Component 85 79 -6 

69 Columbia 

77 Argentina 

84 Peru 

Individual Readiness Low government priority for ICT of (113 ) 

89 89 - 

Business Readiness Low national vision for ICT (102th) 67 71 4 

Government Readiness 101 69 -32 

III. Usage Component 82 66 -16 

Individual Usage Lack of governmental procurement for 

75 78 3 

Business Usage high technology products(112 77 60 -17 

67th 

70th 

90th 

86th 

78th 

84th 

Government Usage 88 69 -19 

• Network Readiness Index is steadily on the decrease. 

• However, there has been a dramatic fall recently in areas of Government Readiness, 

Government Usage 

• This is attributed to low government priority for ICT(113 th ), lack of national vision for 

ICT(113 th ), and lack of government procurement for high technology products (112 th ) 

31

Definition and Scope of e-Government - 

Definition of e-Government 



The e-Government defined by Peruvian government is a broad e-Government that includes services provided within 

and by public institutions, primarily targeting at providing quality administrative services for its citizens and 

businesses alike through enhancement of administration. 



“To provide better administrative services for people through 

enhancement of administration via IT 

Service to Citizen 

Service in Government 

Service to Enterprise 

Service to public employee 

Nation-initiated services 

for citizens 

Provide quality services 

for citizens and 

businesses 

Enhance administrative 

transparency and expand 

benefits to isolated class 

Efficient and economically 

viable administration 

• The primary goal of Peruvian e-Government is to provide and expand quality administrative services for its citizens and businesses 

service(G2C,G2B). 

• For this, internal efficiency of public institutions, transparency, and decentralization policies are required. 

32

Definition and Scope of e-Government - 

Scope of Informatization Project 



The tasks of the Peruvian e-Government project is largely classified into the government-level task oriented toward PCM 

based on IDB fund and the ministry-level tasks implemented based on individual plans of relevant institutions and 

Informatization budget of relevant administrative offices. 

Scope of Peru e-Government 

Implications 

Innovation oato 

of 

work within 

public 

institutions 

Information 

sharing 

among public 

information 

sharing 

among 

institutions 

among 

Institution 

Portal 

Single 

Integrated 

Portal 

G2C 

Public employee 

G2E 

Entity 

G2G 

G2G 

G2C G2B 

Citizen Enterprise 

G2B 

Ministry-level Tasks 

• Work efficiency within 

institutions 

• Institution Portal such as 

G2G, G2E 

• Strategic planning within 

institutions 

• Implemented based on 

internal budget 

Government -level Tasks 

• Information sharing and 

process connection among 

institutions 

• Planning based on Peruvian 

Digital Agenda Strategy 

• ONGEI participates as a 

mediator or implementer 

• Implemented with IDB 

budget 

• Lack of long-term strategy on 

the national level 

• Insufficient collaborations 

among institutions 

• It was nothing more than an 

one-time project implemented 

with the budget provided by IDB 

in 2003. 

• Lack of proper response to 

sustained changes and no 

connection with long-term plan 

33

e-Government Implementation System 



CODESI, a decision-making council for comprehensive affairs of Peruvian ICT influences upper-level policies while the 

main executor in charge of implementation and coordination of the e-Government project is ONGEI, and PMDE is in 

charge of financial management for the e-government projects as supporter. 

Entity 

Implementation System of e-Government 

Coordination 

ONGEI 

• Regulation 

• Technical Support 

• Mediation of 

Institutions 

• Implementation of e-Government projects 


Independent 

Constitutional 

Institution 

Execution 

Justice 

Department 

Local 


• Establish ICT Strategy 

• Consultation among 

Institutions 

• Decision-making 

• Participate, Consent 

• Proposal 

• Financial 

Management 

Mutual Agreement 

CODESI 

PMDE 

Support 

Implementation R&R 

• As one of the councils, CODESI sets up 

strategies for proper implementation of e- 

Government based on opinions collected 

from various stakeholders regarding 

• ONGEI plays the role as a mediator between 

working groups and institutions in 

establishing policies for and implementing 

the e-Government project 

• PMDE only manages the funds for 

implementation of the e-Government project. 

• Public institutions(Entity) participate and 

implement the e-Government project. 

34

e-Government Implementation System - CODESI 



CODESI is a council participated p by public, private, educational and citizen groups to define Peruvian Digital Agenda as a 

basic plan for development of National ICT and supervises the ICT sector 

Organization Chart 

President 

(Prime Minister) 

Coordinator 

(ONGEI) 

Vision 

• Intensive utilization of telecommunication technology for 

efficient implementation of society that assures equality, 

integration and absence of crimes 

Mission 

• To utilize telecommunication technology as a tool to develop 

economy and to upgrade the quality of cultural and social life, 

and to expand opportunities for people to get access to 


Work Group1 Work Group2 Work Group3 Work Group4 Work Group5 


Cultivate ICT 

talents through 

education 

Develop and 

utilize ICT 

ICTIndustrial 

Development 


Organization 

• The highest level council for national Informatization participated by 207 relevant 

professionals in 87 public, corporate, academic, and civic group s 

• Chaired by Prime Minister with ONGEI in charge of working level tasks 

• In charge of activities of ICT related five working groups 

Organization Overview 

• Organized as a non-standing committee in 2003, it is 

targeting at establishing and working out strategies for 

development of National ICT 

Organization R&R 

• To prepare an annual report on activities for implementation 

of Peruvian Digital Agenda 

• To evaluate strategies, actions plans and actual performance 

of individual administrative offices and public institutions 

• To monitor actions plans for development of information 

society 

• To share experiences and know-how for successful 

implementation of Informatization as a leading guider 

• As a non-standing committee participated by a variety of institutions, it sets up the Peruvian Digital Agendas and manages and supervises 

their implementation 

• Despite being the highest level committee, it carries low executable authority and insufficient level of mediation. 

35

e-Government Implementation System - ONGEI 



ONGEI is one of the core organizations in charge of managing g implementation of e-Government but has difficulties in 

implementing e-Government due to insufficient size and lack of competency of the organization. 

Organization Chart 

Chief 

Interinstitutional 

Committee of 

Informatic Coordinator 

Legal Services Projects 

Organization 

• A total of 16 employees are working as a single organization on such tasks as legal, 

Services for citizen, business, and government and e-Government project 

management 

• It sets up national e-Government Strategy, conducts mediation and attracts 

collaboration among relevant institutions. 

Vision 

• To promote government transparency and national welfare 

with quality services for citizens by utilizing IT resources 

efficiently and providing integrated services 

Objective 

• To promote the quality of life and business competitiveness 

by providing citizens with efficient and unified services 

through the use of intelligent use of IT technologies 

Organization Overview 

• It has been elevated to an organization under the direct 

control of Prime Minister in 2006 by integrating Statistical 

Office e-Government functions in lower offices of PCM SG, 

and is in comprehensive charge of e-Government project 


• Mediation of institutions for proper implementation of 

Peruvian e-Government 

Propose e-Government Strategy 

Establish e-Government technical standards and rules 

Arrangement of collaborations among institutions in ICT 

Enact e-Government laws and regulations, and perform 

authoritative interpretation 

Develop and operate Peruvian General Public Portal 

• General affairs for CODESI 

• Monitoring and Support for e-Government Projects 

• It should perform comprehensive monitoring and controlling of Peruvian e-Government project but does not have enough human resources 

and competence to back it up. 

• Direct implementation and supervision of Informatization tasks based on IDB funds. 

36

e-Government Implementation System - PMDE 



PMDE is the committee in charge of managing g and supervising the IDB loans for decentralization and modernization and of 

reviewing, selecting and approving e-Government project-undertaking companies and associated budgets when it comes 

to financial affairs. 

Executing 

Coordination Unit 

Modernization 


• e-Procurement 

• Pilot MTC 

• HR 

Role & Responsibility 

Program 

Coordinating Unit 

Executing 



• Legal Framework 

• Support to Regional/Local 

Executing 


MEF 

Organization 

• SGP(The Ministry of Public Management) manages comprehensive program 

designed to enhance national administrative affairs as a representative of PCM 

• Comprised of general managing unit in charge of comprehensive management of the 

program and IDB funds and working units in charge of modernization, 

decentralization, and financial affairs. 

• Operates coordinating units in charge of consultation and management, respectively 

Objective 

• To conduct and manage such tasks as modernization of 

nation and decentralization based on IDB funds 


• To manage the IDB funds introduced in 2003 

• To select e-Government related projects and to review 

stepwise implementation of tasks 

• To review payment of funds 

Consultation Committee 

• Members- Prime Minister, Minister of Finance, Chairman of 

Local Autonomy Committee, PMDE Secretary-general 

• To review program, to plan out budget and to provide 

guideline on implementation 

Management Committee 

• Members - Mangers of units of PMDE and representatives of 

IDB and SGP 

• Held on a monthly basis to set up action plans, to support and 

coordinate monthly activities and to make decisions on 

regular programs 

• Participate in execution of funds only 

• Utilize e-Government as a tool to accomplish the goal of modernization 

37

Government-Level Informatization 

Task Implementation Process 



The e-Government project implemented primarily by ONGEI is largely classified into three different steps of selection of 

tasks, selection of undertakers and actual development. 

Phase 

1 

Feasible Study Implementation Development & Evaluation 

Technical Evaluation 

Flow 

Initiation 

Task Requirement 

(PCM Receipt) 

Consult Process 

Enhancement 

(Consultant) 

Modify Process 

(Consultant) 

Evaluate/Finalize 

enhanced process 

(ONGEI) 

Public Bid for Selection of 

Undertakers 

(PMDE, IDB) 

Select/Evaluate 

Undertakers 

(PMDE) 

2 

Develop Application 

(Undertakers, Undertaking 

Institutions, ONGEI) 

Evaluate Project Outcome 

(ONGEI, PMDE) 

End 

Financial Evaluation 

(MEF,BID,PMDE) 

Finalize Undertakers 

(ONGEI, IDB) 

1 Selection of Undertakers 

2 

Evaluation of Project Outcome 

• An international bid is required if IDB funded projects are conducted by outsiders. 

• PCM engages in selection of undertakers and PMDE takes charges in bidding 

procedure. 

• Conduct consulting on selection of undertakers and define evaluation index for current 

and post evaluation 

• Evaluation of most projects is focused on budget spending 

while ONGEI conducts evaluation during the budding 

process based on predetermined evaluation index. 

38

Ministry-Level Informatization 

Task Implementation Process 



The Informatization tasks of general public institutions are planned as a part of project implementation plan and annual 

plan just like any other general implementation task, and are developed and evaluated mostly by internal development 

personnel. 

Phase 

1 

Planning 

Execution 

Development & Evaluation 

Initiation 

Requirement within 

Institutions 

Make Project Charter 

(Technical Evaluation) 

(Entities) 

2 

Develop application 

(Internal development 

team) 

Flow 

Institutional Operating 


(Entities) 

Financial Evaluate 

(MEF) 

3 

Evaluate Project Outcome 

(Informatics Dept & User 

Dept) 

Informatics Operating 


(Entities) 

Select undertakers 

(RFPBid Approval) 

(Entities) 

End 

1 Set Plans 

2 Execute Projects 

3 

• All public institutions prepare action plans for all 

projects, which is equally applicable to 

Informatization tasks as well. 

• Set an annual plan for the following year’s tasks 

(POA) 

• Many institutions retain internal 

redevelopment personnel 

• Most development of applications are 

conducted in-house by ICT personnel. 

Evaluate Outcomes 

• Mostly focused on budget spending 

• Evaluation conducted based on KPI defined 

in POI 

• No formal evaluation for Informatization tasks 

39

Roles of Implementing e-Government Project 

(Stakeholder) 



The roles of major stakeholders in implementing Informatization tasks are as follows. 

Stakeholder 

Description 

Government-Level Tasks 

Ministry-Level Tasks 

Portfolio 

Management 

• Set up Informatization strategy 

• Select Informatization tasks 

• CODESI / PCM(ONGEI) 

- Operated based on Peruvian Digital Agenda 

announced in 2006 

• Institutional /Annual Action plan (POI/POA) 

- Reviewed by PCM and only some institutions 

conduct Informatization MP 

Sponsor 

(Financial) 

• Provide project budget 

• Take charge in implementing and 

evaluating project 

• PCM(PMDE) 

- Execute project related budget with the consent 

from IDB 

•Secretariat (SG) or financial department of 

individual institutions 

Customer 

/ User 

• Provide proposal and requirement 

on building system 

• Supervise building process 

• Utilize and operate established 

system 

• Entity(Institution in charge) 

- Participate in process enhancement and 

application development and accept the finalized 

system 

※ONGEI also plays the role of customer 

• Working department 

- In most cases, improvements on internal 

process and application development are 

initiated and conducted by ICT instead of actual 

working departments 

Performing 

Organization 

• Consult process enhancement 

• Develop application requested 

• Prepare outcomes 

• Provide and install HW, SW, and 

solution 

• Private IT Company 

- Select private undertakers through international 

bidding in case of utilizing IDB funds 

※Institution in charge conducts development 

directly for small scale projects 

• Internal ICT team(Major) 

- Most institutions conduct development through 

internal personnel 

※ Hire private IT company in case of using ODA 

funds 

Project 

Management 

age 

e • Manage progress of project 

• Check process compliance during 

the building process 

• Review whether system and 

outcome are appropriate 

• Entity(Institution in charge) 

- Manages progress status, and functions 

• ONGEI 

-Evaluate compliance with technical quality, e- 

Government standards and etc 

• Internal ICT team 

- Manage progress of project 

• Accounting team within organization 

-Review execution of project budget 

• There is a lack of official procedure and documentation for Government-level project conducted based on IDB funds. 

• Not able to maintain consistency as ministry-level Informatization tasks are affected by conflicted interests and procedures of different. 

• There is not standardized procedure for evaluating and verifying Informatization tasks 

40

Comprehensive Implication and 

Extraction of Opportunity Factors 



Opportunities of enhancement through analysis of National ICT status and e-Government Project are drawn out as follows. 

Implications 

Opportunities 

National 

ICT status 

Definition of 



Project 


System 

Overall national ICT level and competitiveness are 

improving but with regional imbalance 

High Internet access rate thanks to Public Cabinas 

The Informatization level of public sector is 

significantly low than that of private sector. 

There is strategy for implementation of e-Government 

but no long-term roadmap 

The e-Government Strategy does not include 

Informatization of all government institutions 

The role of setting up and implementing national 

Informatization strategy is defined but with little 

executable authority 

The budget for implementing e-Government is limited 

to the IDB funds. 

Lack of competence and professional personnel of 

the institution in charge of e-Government 

No sufficient procedure to execute, manage and 

evaluate Informatization tasks 

Lack of competence of general administrative offices 

to support and manage Informatization on a national 

level. l 

The Informatization service currently concentrated in 

metropolitan cities must be expanded to isolated areas 

The public sector services available for general public 

should be expanded. 

A long-term roadmap for a systematic implementation of 

e-Government is required 

e-Government Strategy should be able to support the 

enhanced level of Informatization for all public 

institutions 

The status of institution i i in charge of implementing i e- 

Government need be reinforced with clear role definition 

The process of implementing and evaluating 

Informatization tasks as well as guidelines needs to be 

set up. 

The system to support Informatization of general 

administrative offices needs to be established along with 

securing relevant human and physical resources 

41

e-Government Status Analysis Framework 



For precise analysis of e-Government project, e-Government overview and project status, project implementation status have 

been analyzed, based on which relevant issues and implications are withdrawn. 


Progress Status 

e-Government System Status 

e-Government Status 

Government-level 

Informatization status 

Major System Status 


Informatization Status 

• Government-level 

Informatization project 

General Informatization 

project status 

• Progress status 

• SEACE 

•SIAF 

• Citizen Portal(PSCE) 

•Overview 

• Government portal-level 

• Informatization system retain 

status of relevant institutions 

• Level of network and 

interconnection 

• Obstacles to Informatization 

• Informatization management 

procedure 

• Informatization education status 

• Informatization Organization 

and budget 

Issue 

/ 

Implication 

42

e-Government Project Progress Status 



Based on interview and data analysis, 13 government-level projects and 42 ministerial projects have been reviewed with 

nine categories of projects classified according to work enhancement projects aiming to introducing Infrastructure. 

Ministerial-Level Project 

Government-Level Project 

G2C 

G2B 

G2G 

Work 

enhancement 


National electronic ID card system (DNI) 

Automate issuance of drivers license 

Inquire police records 

Automate issuance of passport 

Issue diploma and certificate online 

Inquire criminal record and issue certificate 

online 

Electronic notification of Lawsuit information 

Upgrade Justice Department Portal 

Provide financial information via mobile 

Administrative Process Information System through 

electronic bulletin board (Ministry of Energy and 

Mining) 

Provide information of Ministry of Health on the 

Internet 

Support building houses for the needy 

Integrated Portal for Ministry of Construction 

Electronic voting (e-Voting) 

Ministry of Justice portal(Single Window) 

Upgrade Central Bank Portal 

Digital City 

Olivas District Office IPTV 

Online incorporation 

Advance national electronic 

procurement 

Single gateway for overseas trades 

Electronic tax payment/Electronic 

account book 

Inquiry of corporate name and reservation 

Real-time fishery price notification system 

Develop new portal for Ministry of Production 

Ministry of Production Extranet 

Electronic payment of product related tax 

Improve online bank transaction system 

National Standard Geography Information System 

Manage Public servant payroll information 

Establish court information interconnection hub 

Register permission for travel and minors (RENAVIM) 

Improve management system through application of ITIL 

within MEF 

Introduce groupware within MEF 

Interconnect between MEF and local institutions through 

electronic bulletin board 

Interconnect approval and permission works of local 

governments and Ministry of Energy and Mining 

Integrate real estate registration system(CDPI) 

Integrate registration system(CDPI) 

Establish construction project management system 

Establish administrative system of penalty for not 

participating in election 

Defense status management system 

Mediation and compromise management system 

Digitize civil information of local governments 

Interconnect t 53 educational institutions within Calloa 

Local hospital management system (SIMEDH) 

Electronic signature 

Establish Callao wireless backbone network 

Mutual interconnection of local district courts 

Remodel data center of Justice Department 

Introduce VMS into Ministry of Energy and Mining 

OLPC(One Laptoc per Child) 

21 st century teachers 

Operate MTC data center 

Improve infrastructure (Technology & Communication) 

Digitize schools 

Total 

18 projects in total 

Government-level(6), 

General Administrative Office (12) 



General Administrative Office (6) 



General Administrative Office (15), Infra(9) 

43

Informatization project Status - 

Government-level Informatization project 



Based on interview of ONGEI and data analysis,13 government-level Informatization projects have been identified. 

project Major Offices in Charge Status Type Detailed Description 

Establish national electronic 

ID card system(DNI) 

Automate issuance of driver’s 

license 

RENIEC Ongoing G2C 

MTC, BN, RENIEC Ongoing G2C 

• ID cards are issued electronically for individual citizens to carry out public 

works safely and conveniently 

• Photos and signature information managed by Citizen Information Office 

are automatically referred to on issuance of license 

• Electronic payment of fees for issuance of driver’s license 

Inquire police records 

Ministry of Home Affairs, BN, 

RENIEC 

Ongoing G2C • Issue certificates of crime-related information retained by police 

Automate issuance of 

passport 

Immigration Office Ongoing G2C • Online request and issuance base d on RENIEC information 

Issue diploma and certificate 

online 

ANR, BN, RENIEC Ongoing G2C 

• Online issuance of university diplomas and various certificates 

• Online payment of fees and authentication through RENIEC 

Online incorporation 

SUNARP, SUNAT, ONGEI 

Developing 

Completed 

G2B 

• Facilitate establishment of corporation by processing various works of 

relevant institutions online 

Inquire criminal record and 

issue certificate online 

Ministry of Justice, BN, RENIEC Ongoing G2C 

• Inquire criminal records and issue relevant certificates online without having 

to visit relevant institutions 

Upgrade national electronic 

procurement 

MEF, CONSUCODE 

FS 

Completed 

G2B 

• Improve SEACE, national procurement system 

National Standard Geography 

Information System 

ONGEI, CCIDEP 

FS 

Completed 

G2G 

• Establish national standard electronic map and support government offices 

to utilize it in order to increase the utility of geographic information 

Manage Public servant payroll 

information 

SUNAT, ESSALUT Pending G2G • Integrated management of payroll information in public sector 

Single gateway for overseas 

trades 

Electronic tax 

payment/Electronic account 

book 

SUNAT, SUNARP Ongoing G2B 

SUNAT, RENIEC Ongoing G2B 

• Establish a single contact point to facilitate foreign investment and 

collaboration 

• Promote corporate convenience regarding tax payment and establish the 

foundation to activate electronic commerce 

Electronic signature RENIEC Ongoing G2G • Establish authentication base for security and expand online works 

44


Ministerial-Level Informatization project(1/3) 



During the interviews with 18 institutions (Justice Department, Administration(12), Independent institutions(3), Local 

autonomous entities(2)), 42 Informatization projects have been addressed and classified according to detailed description, 

progress Status, and type of projects(G2G, G2C, G2B, Infra). 

Ministry project Description Status Type 

Poder Judicial 

MEF 

Energia Y 

Minas 

Electronic notification of trial information 

Establish court information interconnection hub 

Register permission for travel and minors 

(RENAVIM) 

Notification of information on trials on the website 

Establish platform that interconnects RENIEC, Supreme Court, and 

Justice Department 

Designing 

Stage 


Stage 

Verify entry permit status online among works of Immigration Office Completing G2G 

Upgrade Justice Department Portal 

Upgrade Justice Department G2C portal 

Designing 

Stage 

G2C 

Mutual interconnection of local district courts Connect local district courts using network Ongoing Infra 

Remodel data center of Justice Department 

Improve management system through 

application of ITIL within MEF 

Introduce groupware within MEF 

Provide financial information service via mobile 

devices 

Interconnect between MEF and local 

institutions through electronic bulletin board 

Administrative process information system 

using electronic bulletin board 

Interconnect approval and permission works of 

local governments and Ministry of Energy and 

Mining 

Introduce VMS into Ministry of Energy and 

Mining 

Re-establish data center 

Secure efficiency by applying ITIL to Informatization, Supported at 

WB 

Introduce groupware for telecommunication among administrative 

offices 

Utilize local public institutions service via mobile telecommunication 

devices, 

Mutual interconnection of 200 city halls for just monthly cost of 45$ 

Reduce the cost of communication with local government 

institutions without Internet by integrating 2,500 government 

administrative offices with electronic bulletin board 

Provide online administrative services using electronic bulletin 

boards instead of User Login process 

Let local governments conduct approval and permission works of 

Ministry of Energy and Mining through online interconnection (Since 

local governments are granted the right of approval and permission, 

it will be implemented online) 

Introduce VMS and implement server virtualization, scheduled to 

commence from February next year 

Designing 

Stage 

Ongoing 

Ongoing 


Stage 


Stage 

Ongoing 

Ongoing 


Stage 

G2C 

G2G 

Infra 

G2G 

G2G 

G2C 

G2G 

G2C 

G2G 

Infra 

45






Educacion 

(Ministry of Education) 

SUNARP 

(Registration Office) 

Production 

(Ministry of Production) 

OLPC(One Laptoc per Child) 

Distribute low-cost laptop to students, gradual operation from 2008 until 

2011 

Collaboration with OLPC foundation in US 

Ongoing 

21 st century teacher Provide teachers with laptop for efficient teaching activities Ongoing Infra 

Inquiry of corporate name and 

reservation 

Inquire corporate names and reserve 

G2B 

Integrate real estate registration 

system(CDPI) 

Integrate two systems used for real estate registration Ongoing G2G 

Integrate registration 

Integrate PJ(corporation), PN(individual), and BM(movable property) 


system(CDPI) registration into the system called IRCN Stage 

G2G 

Real-time fishery price 

notification system 

Develop new portal for Ministry of 

Production 

Ministry of Production Extranet 

Transmit information to users registered in portals of administrative offices 

via SMS 

Reorganize the current portal of Ministry of Production 

Provide a variety of functions such as blog, civil appeal through chatting 

and etc. 

Corporations/individuals declare and register imports for automatic 

calculation of tax to be paid 

Manufacturers declare daily production, which is then aggregated to create 

domestic industrial statistics 

Completed 

Completed 

Completed 

Infra 

G2B 

G2B 

G2B 

Salud 

(Ministry of Health ) 

MTC(Ministry of 

p 

Telecommunication) 

Electronic payment of product 

related tax 

Provide information of Ministry of 

Health on the Internet 

Electronic payment of tax for production using credit cards Ongoing G2B 

Provide information of administrative offices transparently through the 

Internet 

Transportation and Operate MTC data center Establish data center within administrative offices 

Vivienda 

(Ministry of 

Construction) 

Establish construction project 

management system 

Support building home for the 

needy 

Integrated portal of Ministry of 

Construction 

Establish the system that traces, monitors and manages ongoing projects 

within administrative offices 

Currently, applications can be processed on the Internet and the scope of 

work after receipt of applications(donation) will be digitized 

Establish integrated portal that includes Ministry of Construction and 

subordinate institutions 

Ongoing 


Stage 

Designing 

Stage 

Ongoing 

Ongoing 

G2C 

Infra 

G2G 

G2C 

G2C 

46






ONPE 

Ministerio de 

Justicia 

RENIEC 

Central Reserve 

Bank 

Local 

Government(Callao) 

District Office(Olivas) 

Internet Electronic Voting (e-Voting) Voting and aggregate through a terminal Completed G2C 

Establish administrative system of 

penalty for not participating in election 

Defense status management system 

(Systema de defense) 

Ministry of Justice portal(Single Window) 

Mediation and compromise management 

system 

Digitize civil information of local 

governments 

Enhancing infrastructure(Technology & 

Communication) 

Improve Central Bank Portal 

Improve online bank transaction system 

Digital City 

Establish Callao wireless backbone 

network 

Interconnect 53 educational institutions 

within Callao 

Local hospital management system 

(SIMEDH) 

Digitize schools 

Olivas District Office IPTV 

Administrative system designed to impose penalty on those 

electorates who fail to participate in election 

Administrative system designed to provide legal defense service for 

those who are imprisoned and going through trial 

- Nationally designated lawyers register and verify information on 

trial status of clients 

- Administrator monitors the status 

Portal of Ministry of Justice that provides information on civil petition 

handling status 

The system that supports Ministry of Justice by conducting 

mediation and compromise prior to trial 

Integrate registration work of locals − What local government offices 

conduct are integrated and digitized into RENIEC 

Replace low-spec PC, telecommunication equipment, servers and 

etc within administrative offices. 

Improve the portal so that general public is able to get access to it 

through ID/Pwd login to inquire more information 

Improve currently available money transaction system among banks 

Provide civil services on the Internet as well as information on 

comprehensive administrative information including education and 

health 

Share administrative and medical information by integrating 

medical and educational institutions 

Create teaching methods and materials, and share them with 

relevant people 

Local hospital management system, Currently one general clinic 

and two hospitals are interconnected. Started from Aug. 2008 

scheduled to be completed May 2009 

Conduct IT education for school personnel and expand the 

education to general public 

IPTV service provided by district offices 

Ongoing 

Ongoing 

Development 

Stage 


Stage 

Ongoing 

Ongoing 


Stage 


Stage 

Ongoing 

Ongoing 

Ongoing 

Ongoing 

Ongoing 


Stage 

G2G 

G2G 

G2C 

G2G 

G2G 

Infra 

G2C 

G2B 

G2C 

G2G 

G2G 

G2G 

Infra 

G2C 

47

e-Government System Status 



Based on survey and interview, 64 systems have been addressed and representative systems of each type have been 

selected for detailed analysis of e-Government system status 

Central 


Offices 

School administrative management 

system(SIAGIE) 

Degree registration System 

School personnel portal 

Support sudents in isolated areas 

Teacher’s task assist system 

Tour guide management/ evaluation 

system 

Justice Department Integration system 

Construction project management 

system 

Ministry of Construction administrative 

management system(SAV) 

Ministry of Science and Technology 

Fund management system(SGFC) 

SIPOI 

G2G 

SIAF 

Investigate labor environment 

Legal support system for laborers 

Labor contract management 

Labor dispute mediation 

National MYPE management 

Labor relations mediation system 

Cultural heritage registration system 

Museum visitor management system 

Embassy task management system 

Visa/passport approval system 

Immigration procedure management 

system 

G2B 

Ministry of Education supplier payment 


Subjects for specific analysis 

ALFANET 

G2C 

Integrated Citizen Portal (PSCE) 

Independent 

Institution 

Online resident information service 

Inquire resident information registration 

status 

SIO 

Investment portfolio management 

Prison registration system 

Inquire prisoner records on database 

Digital Document for INPE 

Distribute prison documents 

Manage prison visitors 

Visiting Administrative Offices 

Comprehensive prison management 

Portal for Transparency of INPE 

Report management system 

RSIRAT SIDCOT 

National statistics planning 


SISCOOP 

SIIE 

SISD 

SIEMP 

Redatam WEB 

IPCC 

SEACE 

RNP 

RTGS 

Monetary & Exchange system 

SIGAD 

online application for re-issuance of 

resident certificate 

AFIS 

DSD MarcaS 

DDA Copyright Act 

DIN Patent management 

Intellectual property right 

management 

Inquire criminal record 

SAN MATEO MENU SOL 

Local 


SIGMA 

Surco Asset management system 

(SATTI) 

Miraflores District Office portal 

PIAP 

Total 

46 in total 6 in total 12 in total 

48

e-Government System Analysis - G2B : SEACE 



SEACE is a national procurement support system that manages process and information regarding g national procurement 

with additional functions such as reverse auction and e-Market. It is operated together with RNP system that registers 

procurement contractors. 

www.SEACE.gob.pe 

Function 

www.RNP.gob.pe 

1. General procurement (4,000USD or more, Contracting with 

public act) 

Register contract result only after notifying intent of purchase 

through offline system 

2. Petty procurement(less than 4,000USD, Contracting without 

public act) 

Selection and contract without bidding 

3. Reverse Auction 

Select a company that offers lowest price on a bid for general 

consumer products and make a contract with it 

4. e-Market 

Electronic purchase of registered items, mostly expendables. 

Currently, 187 items have been registered 

1.A company is required to be registered in a national institutions in 

order to deliver products to public institutions and this process is 

conducted online. 

2.A public institutions verifies information on companies during the 

procurement process by entering the corresponding business 

registration ti number 

49

e-Government System Analysis - G2B : SEACE 



CONSUCODE is an institution in charge of national procurement. It enacts Peruvian national procurement related Acts, 

supervises the procurement process, and develops/operates the SEACE system to properly manage comprehensive 

procurement processes 

History 

• Enactment of procurement process - Those companies that deliver products 

to public institutions are required to be registered in Procurement Office. 

Trades with unregistered companies may be invalidated 

• SEACE : Opened in 2005 

• RNP : Opened in 2004 

• The second version of SEACE is under review with the objective of opening it 

by 2009 

– Utilize IDB funds, currently technical assistance step 

– e-Transaction expected to expand with reinforcement of e-Tendering, 

introduction of PKI and etc 

Implications 

• Acts for transparent e-transactions 

are prepared but there is a lack of 

technical support to implement and 

activate e-transactions 

• A significant ifi portion of all 

procurements is conducted offline 

Feature 

• Lack of security in e-transactions 

makes potential users hesitant to use 

• 279,000 national procurement transactions ti as of 2008 with estimated t 1.3 

it due to insecurity issue. 

billion USD(4.19 billion Sol) but merely 1% of the total transaction has been 

made electronically 

• Insufficient electronic payment 

• 2,700 public institutions are required to use it 

functions 

• The transaction services available now include reverse auction and petty 

procurement with most of electronic payments made offline 

• Login with corporate/institutional ID and password instead of individual 

authentication 

• 187 items are available on the e-market 

• Extremely low utilization of e-Market 

50

e-Government System Analysis - G2G : SIAF 



The information on financial spending and accounting of approximately 2,500 public institutions is managed by Ministry of 

Finance, which develops and operates SIAF (Integrated Financial Management System) for proper management 

Executive Unit 

Public institutions 

Local Government 

DNPP 

(national budget) 

Accounting 

information 

Conceptual Image 

Ministry of Finance(MEF) 

CONTRALORIA 

(Audit & Inspection Office) 

DGTP 

(national finance) 

Review/ 

Management 

SIAF 

SIAF - GL 

Report 

SUNAT 

CPN 

(national 

accounting) 

Payment 

Requests 

BN 

(National Bank) 

Function 

It is the standard system that manages public 

income and spending of institutions, which is 

utilized by Budget Planning Institution (Executive 

Unit), Financial Bodies within Ministry of Finance, 

National Bank in charge of payment and other 

institutions that t require information on it 

1. Budget notification by Ministry of Finance 

- Notify budget spending information agreed by 

National Budget Team(DNPP) to individual 

institutions every month 

2.Register information of general public institutions 

– Administrative management(Administrative 

Register) : Purchase approval, Invoice 

registration, Payment management 

– Account Register : management of periodic 

accounting books 

3.National budget management function 

– Monitor budget spending of individual institutions 

– Manage national financial and general accounting 

budget information 

– Request national bank(BN) for payment 

4. Report to relevant administrative offices 

– COA report for Tax/Customs Office 

– Rapid accounting information for Audit & 

Inspection Office 

51

e-Government System Analysis - G2G : SIAF 



The MEF-initiated SIAF system was developed more than 10 years ago and is technically outdated. The introduction of new 

technology and system upgrade for efficient management is urgently required. 

History 

• Pilot utilization began through development between 1997 and 1998 

• It started its full-fledged operation in 1999 as a standard system that 

manages national budget and spending by Ministry of Finance 

• The technologically outdated 10-year-old system is currently under system 

upgrade with IDB funds and is expected to reopen in 2011 

Implications 

Feature 

• Utilized by about 2,500 public institutions 

• The system is largely classified into public sector and local government 

• It is not standardized finance management system but rather a simple system 

with financial a regulations and tables and was developed e as a tool to share 

information between public institutions and budget management departments 

• Individual institutions get access to the system through institutional code and 

password assigned to them 

• Comprised of Client-Server system 

• Account function in particular is processed manually 

• Around 1,200 technical engineers are working on installation, maintenance 

and technical support of the system. 

• Difficulty in delivering information due to obsolete Infrastructure 

• The system is technologically outdated 

due to long years of operation 

• There is a part in budget management 

process which has not automated and 

thus requires development of 

additional function 

• Difficult to assure security and stability 

in exchanging information among 

relevant institutions 

• Infrastructure problems needs to be 

addressed 

52

e-Government System Analysis - 

G2C : General Public Portal (PSCE) 



It is crucial to provide administrative services through a single unified portal for promotion of convenience and active 

utilization of e-Government. General Public Portal(Gateway for Business and Public Services) is the answer to address this 

challenge. 

Corporation 

People 

Single unified 

access 

Conceptual Image 

http://www.serviciosalciudadano.gob.pe 

Civil petition 

Handling 

guideline 

Information provided 

Update 

 

Web 

Service 

Collaboration 


(Ex. Incorporation) 

Web 

Service 

Institution Portal / Services 

Function 

The Portal is designed to enable Peruvians to get access 

to civil information provided by public institutions and 

to conduct their own civil petitions and other public 

affairs online. 

1 Steps 

– Public institutions provide information on civil 

petition procedure 

– 25,560 pieces of information in total are provided 

2 On-line Service 

– Public services provided online are linked 

– A total of 220 publicly provided civic services are 

provided within portal 

3 Format 

– Predefined 438 application forms for civil petitions 

and others 

4 Administrator 

– Relevant personnel in each institution maintain 

information up to date 

– 467 administrators in 270 institutions 

Legislative Body Justice Department Administration 

Independent 

Constitutional Institution 

53

e-Government System Analysis - 

G2C : General Public Portal (PSCE) 



General Public Portal was developed with the initiation of ONGEI and is aimed at providing all people p with information 

available at all public institutions. It continues to seek expanding relevant institutions and independent services. 

• ONGEI is in charge of development and operation 

Implications 

• Opened in 2006 

• 270 institutions out of 2,046 candidate institutions are interconnected with 

more institutions to be added continuously 

• The absence of personal 

• Justice Department/Administration/Legislature and Central independent 

authentication ti ti function necessitates 

t 

administrative offices take up more than 95% of participants with little 

involvement of local autonomous entities 

a separate authentication procedure 

for individual civil petition works of 

• Separate tasks to expand online services are being conducted 

simultaneously (ex, incorporation) 

each institutions 

• Individual institutions are in charge of 

updating the information but it is 

very loosely managed. Thus, a more 

Service automation level 

Service usage 

systematic management is required. 

2.6% 

2.7% 

140 132,206 

• 24,855 items, 94.7% of uploaded 

information are simple information 

120 

Steps 

Online 

• The number of accesses in 2008 

100 

Format 

recorded 190,095, showing a high 

80 

level of utilization but the utility of 

History 

Information 

Interactive 

Transactional 

94.7% 

60 

40 

20 

0 

51,871 

6,018 

Source : www.serviciousalciudadano.gob.pe, 2008 

online services needs to be elevated 

by upgrading them on a continuous 

basis. 

54

Analysis of e-Government Level - Overview 



The survey on Informatization has been conducted to identify the level of Informatization of Peruvian government 

institutions along with the analysis of the services provided by General Public Portal. 

Objectives Questionnaire Analysis Area 

Master Plan 

Survey 

To identify Informatization status of 

Peruvian government offices to set up 

Master Plan 

• Designed specifically for Central 

Administrative Offices, Independent 

Constitutional Institution, and Local 

Autonomous Entity 

• Conducted survey in Dec. 2008 and 

collected 22 survey sheets 

• Survey questions are created to 

evaluate the overall level of 

Informatization of relevant institutions 

by classifying them into four areas 

• Information system status 

- Administration support system 

- Core work system 

- Level of general website 

• System infrastructure status 

- Network, PC distribution rate, Interface 

etc. 

• Informatization management status 

- Size of Informatization Organization, 

budget, education status 

• Information system utilization status 

-Scope of utilization of information system 

- Information system introduction issues 

Analysis of Level of 

government Portal 

Informatization system 

retain status 

Level of Network and 

Interconnection 

Obstacles to 


General Public 

Portal 

(PSCE) 

To identify and analyze the status t and 

level of Peruvian government institutions 

by analyzing services provided by G2C 

representative portal 

• www.serviciosalciudadano.gob.pe 

• Service status 

− Mere automation of relevant 


− The status of services provided by each 

institution 

Informatization management 

procedure and education 

Informatization Organization 

and budget 

55

e-Government Informatization Status - Level of government portal 



The analysis result of General Public Portal suggests that many institutions provide interactive or higher level services but 

their utility is extremely low and the survey result of institution portals indicates that it remains at the level of being 

interactive. 

Level of service automation (17 administrative institutions) 

Level of Service Automation by Ministry 

Number of 

Number of information 

Interactive 

Ministry 

items provided by 

/Transactional 

General Public Portal 

• Level of automation for institutions (17 administrative institutions) 

services 

Ministry of Foreign Affairs 63 None 

23.5% 

35.5% 

Ministry of Women 75 None 

Only Informational 

Interactive enable 

Transactional enable 

41.2 % 

• Level of automation for services provided (4,929 items) 

Informational 

Interac tive 

Transactional 

97.3% 

1.9% 

0.8% 

Source : www.serviciosalciudadano.gob.pe 

Ministry of Production 246 None 

Ministry of Defense 583 None 

Ministry of Environment 42 1 

Ministry of Construction 167 1 

Ministry i of Home Affairs 189 1 

Ministry of Labor 225 1 

Ministry of Energy and Mining 299 1 

Ministry of Education and Culture 535 1 

Ministry of Agriculture and Forestry 332 2 

Ministry of Finance 661 3 

Prime Minister Office 288 4 

Ministry of Justice 558 4 

Ministry of Transportation and 


282 15 

Ministry i of Trade and Tourism 188 27 

Ministry of Public Health 332 75 

• 41.2% of services provided by 17 administrative offices through General Public Portal is transactional service with 35.5% of them remaining at the level of 

being interactive services. 

• Out of 4,929 services, there are only 42 interactive e services and 94 transactional ones with 58.8% 8% of institutions tions providing first-class services only 

Source : serviciousalciudadano.gob.pe, 2008 

56

e-Government Informatization Status - Level of government portal 



63.6% of respondents from survey on the level of portal services said the level of portal services is Interactive or above 

with average score of 3.0. Based on the survey result, The level of Peruvian government portal is determined to be the level 

of being ‘Interactive’ 

Government portal Level based on UN Readiness 

Networked 

Transaction 

Interactive 

Enhanced 

Emerging 

Operation Level of Institution Portal 

4.5% 

91% 9.1% 

22.7% 

27.3% 

36.4% 

0.0% 10.0% 20.0% 30.0% 40.0% 

Source : Master Plan Survey, 2008 

Web Measure Assessment, UN e-Government Readiness Report 2008 


portal Level 

of Peru 

Operation 

Level 

Networked 

Transaction 

Interactive 

Enhanced 

Emerging 

Respondent 

Description 

The information provided by 

Citizen Information Office institutions is organically linked 

through integrated portal 

Procurement Office 

Ministry of Education The information such as policy, laws 

MirafloresDistrict Office and news letters is delivered one 

National Tax Office way with search function through DB 

Ministry of Production 

Ministry of Construction, 

Justice Department 

t 

Ministry of Trade and 

Tourism A number of online services such as 

Reserve Bank 

information search or downloading 

application forms with basic login 

Ministry of Labor 

security 

Ministry of Home Affairs, 

SanBorjaDistrict i t Office 

SurcoDistrict Office 

Callao state 

Ministry of Science and 

Technology 

Intellectual Property 

Office 

Limited it online services are provided 

d 

Prison Administration with basic security function 

Office 

National Broadcast 

Center 

National Statistical Office 

Ministry of Culture 

Official i website of institution is 

available with basic information 

Ministry of Foreign Affairs 

provided one way 

57

e-Government Informatization Status - 

Status of Information System retained by Institution 



The information system that supports administrative affairs features high distribution and utilization ratio with advanced 

level of PC distribution ratio(78.5%) and network connection ratio of administrative PCs (91.4%) as well. 

Administration support system status 

Administrative PC Distribution ratio 

Budget & Accounting 

20% 40% 60% 80% Retain ratio 

Number of PCs per 100 people 

78.5 

HR 

Asset Management 

Document Approval 

Procurement 

Network connection ratio of administrative PCs 

91.4% 

e-mail System 

1 2 3 4 Utilization Level 

Retain ratio Utilization Level 


• The systems that support administrative affairs shows around 80% of distribution ratio with high utilization ratio as well, which indicates that information 

system plays a key role in taking care of administrative affairs. 

• The PC distribution ratio is recorded at 78.5 PCs per 100 employees, 91.4% of which is connected on a network. 

58


Level of Network Infrastructure and Connection 



The Network Bandwidth of institutions is as low as 21.0Mbps on average but there is a significant gab among different 

institutions with most of them retain relatively low bandwidth, and the percentage of automatic information sharing among 

institutions through the network remains at 36% 

Internet Bandwidth within Institutions 

tions Data Interface among Institutions 

tions 

Mbps 

40 

100 

200 

32% 

By e-Mail or 

storage device 

64% 

30 

Average 

(21Mbps) 

20 

10 

0 

72.7% 

68% 

SIAF, SEACE 

included 

Automatic 


through the 

network 

36% 

SIAF, SEACE 

excluded 


• Some 72.7% of institutions retain low network bandwidth less than 10Mbps, indicating low level of network infrastructure. 

• The percentage of information sharing among institutions through network interface reaches 68% with SIAF and SEACE included but only 36% without 

them, demonstrating a low level of information sharing among institutions. 

59


Survey on Obstacles to Informatization 



The survey respondents mentioned lack of budget and infrastructure, difficulty in education and training and lack of 

willingness of top management officers as obstacles to Informatization. 

Survey result for obstacles to introduction of information system 

Detailed result for different institutions 

68.4% Lack of budget 

62.5% 57.1% 100.0% 

63.2% 

57.9% 

Lack of infrastructure 

Difficulty in education and training 

62.5% 57.1% 75.0% 

62.5% 71.4% 25.0% 

57.9% 

Lack of Informatization 

willingness of top management 75.0% 57.1% 25.0% 

31.6% 

Lack of competence of SI company 

Central 

administrative offices 

Independent 

institution 

Local 

Autonomous Entity 

10.5% 

Lack of demand for information system 

80% 

60% 

40% 

20% 

0% 


• Lack of budget (68.4%) and lack of infrastructure (63.2%) have turned out to be the most compelling obstacles to Informatization. 

• Administrators mentioned lack of willingness of top management while Independent institution picked insufficient education and training, and local 

autonomous entities pointed out lack of budget as the most crucial issue to deal with. 

60


Informatization Management Procedure 



According to the survey result, the areas of the audit & inspection procedure (50%), securing separate budget and relevant 

personnel(27%), Informatization education and training (50%) have been evaluated to remain at a relatively low level. 

Informatization management procedure 

Informatization education & training 

Set up Informatization master plan 

Audit & inspection of information 

system 

50% 

77% 

50.0% 

36.4% 

HW/SW for security 

86% 

Documented security regulations 

67% 

13.6% 

Disaster preventive measures 

Designated separate budget and 

personnel for security 

27% 

73% 

0% 20% 40% 60% 80% 100% 

교육운영 

교육없음 

무응답 


• Among surveyed instructions, 77% sets up IT Master Plan and only 50% of them conducts audit and inspection process, which indicates there is a lack of 

sophisticated and systematic approach toward Informatization. 

• There is a HW/SW management procedure for security but no separate budget and technical personnel dedicated to it. 

• Only 50& of surveyed institutions retains education on Informatization . 

61


Informatization Organization and Budget 



According to the survey result, about 4.2% of total public employees are Informatization staff, and 70% of them are working 

in development area. 

Informatization Personnel 

Informatization Budget 

Portion of Informatization personnel 

4.2% 

Portion of Informatization budget 

6.6 % 

Informationization 

personnel 

Non- informationization 

personnel 

Classification according to work type 

28.7% 

Informationization 

budget 

General budget 

Budget gap between Ministry and Institution 

4.6% 

93% 9.3% 

4.7% 

71.3 % 

Ministry 

Institution 

Strategy/Planning 

Development Source : Master Plan Survey, 2008 

• The portion of Informatization personnel 4.2%, higher than that of Korea(3%) but the portion of personnel in charge of strategy and planning is mere 1.2%. 

71.3% of Informatization personnel is assigned to development, indicating a significant portion of in-house development. 

• The Informatization budget is 6.6%, There is a big gap between ministry and institution 

62

Comprehensive Implication and Extraction of Opportunity Factors 



The improvement opportunities identified as a result of analyzing the e-Government status are as follows. 

Implications 

Opportunities 


information 

System 

Analysis 

Analysis of 


System Level 

Lack of authentication for individual citizens makes 

it hard to provide a variety of services 

Limited or no finance related functions such as 

payment of fees, taxes and penalties 

Partial automation of work processes necessitates 

visit to relevant administrative office 

The interconnection of information is restrained due 

to inappropriate infrastructure 

Significant gap in Informatization system and 

Informatization related investment 

A large amount of information system has been 

introduced but with poor work automation 

Every institution retain its own portal but services 

provided are limited to provision of simple 

information 

A high willingness to interconnect information 

system among institutions but poor level of system 

integration 

Lack of Informatization budget and low priority on 

relevant education and investment 

Low level of Informatization management such as 

poor audit & inspection and security 

The technical standards for individual authentication is 

required to be introduced in all sectors of government. 

Revision of relevant laws and policies is required to 

promote exchange of information 

The platform to facilitate the electronic transaction such as 

payment of taxes and fees is required. 

The infrastructure needs to be refurbished to accelerate the 

interconnection of information systems among institutions 

and local governments 

The policy-level technical support is required to reduce the 

gap in the level of Informatization among institutions 

The additional development is required to provide citizens 

with quality administrative services. 

The project evaluation system is required to be established 

63

Law and Policy Status Framework 



For proper p analysis of Peruvian laws and polices, current legal system regarding g e-Government, legal and policy 

requirements for Informatization, and the draft of e-Government Act have been examined and based on this, improvement 

factors as well as current status of laws and polices have been identified. 

Current legal l system 


Requirements for 


laws and policies 

Draft of e-Government Act 

Classification of e- 

Government laws 

Requirements 

Draft of e-Government 

Act 

• Informatization of public 


• Prevent dysfunction of 


• Form the basis for IT 

industry 

• Refurbish infrastructure 

Peruvian e-Government 

laws and policies 

• Coverage Analysis of 

Peruvian laws and policies 

regarding e-Government 

based on legal 

classification system 

• Rapid enactment of 

Framework Act on e- 


• Enact Acts on electronic 

commerce and Enact Acts 

on electronic financial 

transactions 

• Prepare legal system for 

protection of personal 

information 

• Reinforce legal support for 

promotion of S/W industry 

• Enact Acts on e- 

Learninig/Telework 

• Prepare legal system to 

close the Informatization gap 

• Analyze the draft of e- 

Government and information 

technology related Acts 

Analysis of 

status and 

improvement 

factors of 

laws and 

policies 

64

Overview of Peruvian Legal System for e-Government 



Based on the Korean legal system of e-Government and ‘e-Government legal system’ of World Bank, the e-Government 

related laws are classified as described below. 

Classification 


Content 

• General facts of e-Government 

• Information sharing among government institutions 

• Criteria and procedure to introduce information 

system 

Relevant Peruvian Laws 

• Draft of e-Government Act 

• Transparency and Access to Public Information Law 

• Act on establishment of RENIEC 


of 

public 


Create 


environment 

• Electronic authentication and electronic signature 

• Electronic approval, electronic commerce 

• Assure citizens' access to information 

• Assure binding effect of electronic document and 

stipulate relevant regulations 

• National e-Government standards 

• Manage Internet domains and S/W of public 

institutions 

• Digital Signatures and Digital Certificates Law 

• Prime Minister Decree on electronic transaction 

• Prime Minister Decree on efficacy of electronic document 

• Prime Minister Decree on authority to set standards of 


• Prime Minister Decree on general provisions of domain 

management 

• Prime Minister i Decree on participation i and security of 

national telecommunication system 

• Copyright Act 

• Prime Minister Decree on using genuine S/W 

Prevent 

dysfunction of 

informatization 

Protect personal 

information and 

security 


gap 

• Protection of personal information by public 

institutions 

• Protection and security of personal information 

• Information on the Internet 

• Government’s efforts to relieve Informatization gap 

• Relieve Informatization gap for isolated class 

• Transparency and Access to Public Information Law 

• Act on disabled people’s access to Internet 

• Regulations on installation of Internet Cabin for disabled 

people’s access to Internet 

• Prime Minister Decree on reduction of Informatization gap 

For, the basis 

for IT industry 

Establish 


• Policies and tax incentives to nurture domestic IT 

industry 

• Encourage R&D of domestic S/W companies,, tax 

incentives 

• Protective system for fair competition of domestic IT 

market 

• Part of funds for telecommunication ti infrastructure 

t 

can be assigned to support e-Government 

• Telecommunication Act 

65

Peruvian Legal System for e-Government(1/2) 



Peruvian legal system status for e-Government is as follows. 

Classification Relevant Peruvian Laws Analysis Relevant Korean Laws 


• Draft of e-Government and Informatics Law 

• Transparency and Access to Public Information 

Law 

• Act on establishment of RENIEC 

• Draft of e-Government ernment Act has not 

passed the approval of PCM yet so 

there is no Framework Act on e- 


• Act on regulation & procedure to 

introduce public institutions 

information system is also absent 

• e-Government Act 

• ITA Act 

• Knowledge Information 

Resource Management Act 


Of public 


Create 


environment 

• Digital Signatures and Digital Certificates Law, 

Prime Minister Decree on electronic transaction 

• Prime Minister Decree on electronic document 

• Prime Minister Decree on authority to set 

standards of e-Government 

• Prime Minister Decree on general provisions of 

domain management 

• Prime Minister Decree on participation of national 

institutions’ participation and compliance with 

security regulations for national 

telecommunication system 


• Prime Minister Decree on mandating the use of 

authentic S/W by 2011 

• The provisions regarding information 

use environment, including public 

certification, electronic document, 

electronic transaction, intellectual 

property right are mostly available 

• Most provisions are Prime Minister 

Decrees instead of Acts, which 

makes them vulnerable to changes 

in political circumstances such as the 

change of presidents 

• Electronic Signature Act 

• Framework Act on 

Electronic Transaction 

• Internet Address 

Resources Management 

Act 

• Telecommunication 

Network Act 


• Act on Protection of 

Computer Program 

Prevent 



protection of 

personal 

information/ 

information 

security 

• Absence of specific laws 

• There is no laws regarding protection 

of personal information and there is 

only declaratory statement on the 

Draft of e-Government tAct 

• Personal Information 

Protection Act of Public 

Institutions 

• Telecommunication 

Network kAct 

• e-Government Act 

66

Peruvian Legal System for e-Government(2/2) 



Peruvian legal system status for e-Government is as follows. 

Classification Relevant Peruvian Laws Analysis 

Relevant Korean 

Laws 

Prevent 



Protection of 

personal 

information/ 

information 

security 

• Law of Transparency and Access to 

Public 

• Act that Promotes Internet Access for 

Disabled Persons: 

Prime Minister Decree on installing the 

Internet Cabin to promote disabled 

people’s access to the Internet and to 

relieve Informatization gap 

• There is no specific law stipulating 

obligations with regard to information 

security 

• There is a particular law regarding the right of the 

disabled for access to the Internet and that of 

public institutions to get access to information but 

it needs to expand to include other socially 

isolated classes including women, youth and 

natives. 

• Act on Closing the 

Digital Divide 

Form the basis for IT industry 

• There is no law regarding forming the 

basis of IT industry 

• There exists a law regarding industrial 

promotion of domestic IT corporations but no 

particular benefits or incentives for that 

• A separate law relevant to management of digital 

contents is required as ICT develops 

• Software Industry 

Promotion Act 

• Online Digital 

Contents Act 

Reform infrastructure 

• Telecommunication Act 

• Telecommunication Act contains basic 

stipulations regarding regulations of 

telecommunication industry 

• Add a provision that enables to use FITEL(funds 

for telecommunication infrastructure) for e- 

Government policy support 

• Framework Act on 

Telecommunications 

• Telecommunications 

Business Act 

67


Law and Policy Requirements regarding Peruvian Informatization(1/2) 


Requirements of Peruvian government regarding g e-Government legal system are as follows. 

Requirements 

Rapid enactment of 



Enact Framework Act 

on Electronic 

Commerce and 

Financial Transaction 

Prepare legal system 

to protect personal 

information 

• Due to the absence of Framework Act on e-Government, the institutions in 

charge of implementation of e-Government have weak authority to push 

ahead with the Peruvian e-Government project 

• Due to the lack of firm legal ground, e-Government related activities such 

as fund raising, securing IT personnel are not properly performed. 

• The evaluation for the Informatization project and a preliminary consultation 

with central government are not conducted adequately 

• There is the draft of Framework Act on e-Government, which has not 

passed an internal agreement. 

• Due to absence of basic laws regarding electronic commerce and financial 

transaction, there is hardly any transactions regarding e-Government 

• Currently, there is no firm regulations available within legal system that 

stipulate protection of personal information by administrative institutions 

• Since the personal information protection is one of most critical matters 

relating to reliability of e-Government, enactment of relevant laws and 

ordinances for proactive protection of it is required. 

• Due to the inadequacy of 

Framework Act on e-Government, 

major bodies in charge of 

implementing e-Government is 

expected to have weak and 

insufficient authority to push ahead 

with it and thus rapid enactment t of 

e-Government Act is required. 

• The scope of the Framework Act on 

financial transaction is required to 

include nationwide electronic 

commerce and exchange, public 

certification and etc. 

• Enactment of responsive Acts 

against possible infringement of 

personal information that might 

occur with the advancement of e- 

Government is required. 

68


Law and Policy Requirements regarding Peruvian Informatization(2/2) 


Requirements of Peruvian government regarding g e-Government legal system are as follows. 

Requirements 

Reinforce legal 

support for 

promotion of S/W 

industry 

• The policy to promote the software industry within Peru is required to 

sustain the development of e-Government as well as advancement of 

domestic IT industry as a consequence of it. 

e-learning 

/ 

Telework 

Reinforce laws to 

relieve 

Informatization gap 

• e-Learning is a tool that may attain distribution of equal education 

opportunities, which is one of the core Peruvian missions 

• Telecommuting may contribute to enhancing work efficiency i and another 

Peruvian mission of job creation 

• The ICT infrastructure and education concentrated in Metropolitan areas 

cause a serious Informatization gap 

• The Informatization gap between social classes may widen even further 

with the sophistication of e-Government services, 

• Thus, enactment of relevant Acts to prevent this from happening is urgently 

required as the Informatization gap for e-Government services is directly 

linked to basic rights of Peruvians. 

• Currently, the Act designed to close the Informatization gap is enacted but 

inadequate authority is assigned to assure its power of execution 

• Enactment of Act for promotion of 

domestic IT industry is required to 

create a benevolent cycle with e- 

Government. 

• The e-Learning and telework will be 

more efficient if it is associated 

with enactment of Acts on relief of 

Informatization gap. 

• The currently available Act on relief 

of Informatization gap needs to be 

equipped with the assignment of 

adequate execution power. 

69

Draft of Peruvian e-Government Act 



The「Draft of Act on National System of e-Government and Information Technology」, which is in the process of being 

enacted by ONGEI as Framework Act on e-Government is described as below. 

Chapter Articles Description 

Article 1: Definition 

• National system regarding e-Government and 


Article 2: Purpose 

• Purpose of law 

Chapter 1 General 

Provisions 

Article 3: General Provisions 

Article 4: Scope of Application 

Article 5: Responsibility of Nation 

Chapter 2: Ati Article 6, 7: National lInformation 

National System Technology System and Authority 

Chapter 3: 


System 

Chapter 4: ONGEI 

Chapter 5: 

Consultative 

Committee 

Chapter 6, 7 : 

Mediation Committee 

Chapter 8 : 

Other Organizations Article 8: Implementation System 

Article 9, 10, 11: ONGEI 

Article 12, 13: Presidential 

Consultative Committee 

Article 14, 15: Regional Mediation 

Committee among Institutions 

• General provisions regarding e-Government under 

the Prime Minister Office 

• Scope of application of e-Government and 


• Define government’s responsibilities for e- 

Government and promotion of information technology 

• Define national information technology based on state 

and local governments 

• Define policy decision and implementation authority. 

• Define major implementing organizations including 

Prime Minister Office and consultative committee 

• Stipulate organizations, functions, Responsibilities and 

fund procurement methods of ONGEI 

• Organize private consultative committee to encourage 

participation of general citizens 

• Stipulate on organization and operation provisions of 

Mediation Committee among institutions and local 

agencies 

• Define functions of institutions in charge, local 

government, autonomous institution, congress, court, 

and Prime Minister Office 

Article 16~20: Other Organizations government, autonomous institution, congress, court, 

• Major terminologies 

are defined but not the 

scope of law 

• Lack of compelling 

legal force within the 

content of law may 

weaken the power of 

execution 

• Stipulations regarding 

establishing action 

plans of e-Government 

project and evaluation 

system are absent 

70

Comprehensive Implications and Opportunity Factors 



The following opportunity factors have been drawn out of analysis of status of law and policy. 

Implications 

Opportunities 


legal system 

/ 

Requirements 

Analysis 

Peruvian e- 


Act Draft 

Analysis 

Absence of Framework Act on e-Government limits 

implementing activities of the organizations in charge 


Absence of legal ground for introduction of 

information system and evaluation hinders 

performance evaluation of Informatization 

Lack of provisions regarding protection of personal 

information and information security lowers reliability 

for e-Government 

Lack of provisions regarding promotion of domestic 

IT industry 

Provisions regarding e-learning, Telework, relief of 

knowledge gap and job creation through e- 

Government are required 

A clear definition of e-Government and the scope of 

law is required 

A provision that reinforces the power of execution for 

e-Government through h assignment of compelling 

legal force is required 

Lack of provisions regarding e-Government project 

plan and evaluation undermines the power of 

execution 

Rapid enactment and effectuation of Framework Act on e- 


A proper authority needs to be assigned to the organization in 

charge of implementing e-Government along with reformation 

of implementation system 

A systematic introduction of e-Government project and 

establishment of performance evaluation criteria 

Formation of the basis for implementation of e-Government 

and expansion of scope of application 

Allowance of spending ICT infrastructure funds on policy 

implementation of e-Government 

Setting up mid and long-term plan of Informatization for 

individual institutions and preparation of evaluation system 

71

Interview Overview 


6. Requirement Analysis 

To collect opinions on the Informatization status of Peruvian government institutions and the future direction of 

Informatization, a survey among the CIOs of several institutions was conducted, based on which the implications 

regarding the problems of current e-Government and improvement direction have been identified. 

Interviewed Institutions 

Questionnaire 

CIOs of 18 institutions - Justice Department, 

Administration(12), Independent institutions(3), Local 

government(2) 

• Poder Judicial 

• Ministerio de Economia y Finanzas 

The Informatization status of overall Peruvian government 

institutions and requirements for e-Government projects 

•Organization 

- The status and Informatization implementation system of the 

organization in charge of ICT operation 

- Informatization task management procedure, education status 

•External environment of e-Government 

- Problems and solutions in implementing current e-Government 


- Problems from system’s perspective 

- External factors that influence implementation of e- 

Government and pros and cons 


- Projects that was under progress or under plan 

- Major systems within institution 

- Evaluation and future prospect of current Informatization 

- Overseas collaboration status 

• OSCE 

• Ministerio de Justicia 

• SUNAT 

• Ministerio de Educacion 

• Ministerio de Energia y Minas 

Government • SUNARP 

Institutions y p p 

• MINISTRIO DE LA PRODUCCION 

• Ministerio de Salud 

• Ministerio de Transporte y Comunicaciones 

• Ministerio de Comercio Exterior y Turismo 

• Ministerio de Vivienda 

•ONPE 

•RENIEC 

• Banco Central de Reserva del Peru 

• Callao Gobiernos regionales 

• Los Olivos Gobiernos locales 

ONGEI 

Head of finstitution and dLeader of fteam with core works 

Investigation of overall status t of the e-Government 

• Head of institution - Ramon Enrique Saldivar Bocangel 

implementation system, including implementation vision and 

• Legal affairs - Mario Camara Figueroa, Patricia Gamio Franco strategy, implementing organization, and laws and policies 

• project management - Cesar Vilchez Inga, Max Lazaro Taico 

- e-Government implementation system and R&R 

- e-Government related laws and 

- Implementations status of current Informatization tasks and 

management process 

72

Interview -Poder Judicial 



The Justice information has the core information of administration that needs to be shared through interconnection but 

due to the lack of telecommunication network infrastructure, the interconnection level is poor even within Justice 

Department, let alone among relevant institutions. 

• Organization 

− The Informatization department belongs to Court Administration Office(Gerencia General) with 

functional parts of development, telecommunication/support and operation. 

• Competence required for Informatization project 

− Telecommunication network Infrastructure 

−Currently, only 40% of 29 local district courts are connected to a network and it costs a lot to 

provide satellite connection for those that are not connected yet 

− Data Center needs to be refurbished 

−Data center needs to be established in accordance with TI 94 Act and substitute Data 

Center is also needed 

−Lack of professional technical personnel 

• ICT education status 

− Basic education only is provided for general employees and it is difficult to conduct education in 

local areas 

− Mostly, education is limited to the one that is provided with the purchase of S/W 

• Challenges faced by Peruvian e-Government project 

− Mid and long-term plan 

− Top management’s willingness for e-Government project 

− Collaboration scheme among institutions 

− Standards and investments to reduce gap in Informatization among institutions 

• Pros and cons of implementing Peruvian government Informatization 

ation 

− Pros: budget, willingness for innovation 

− Cons: limited role of institutions in charge, ONGEI needs to supervise project 

• Informatization status and requirements 

− Ongoing Informatization tasks within institution : Inter connection de Judicino Reginale(mutual 

interconnection among district courts), data center remodeling, Electronic Notification 

Implication 

Lack of mid and long-term e-Government 

strategy and implementation 

• mid and long-term plan for Informatization 

and sustained implementation required 

• Lack of central government’s monitoring for 

e-Government project 

Lack of information collaboration and 

information sharing among institutions 

• Lack of collaboration among institutions in 

charge of implementing e-Government 

project 

Lack of infrastructure for Informatization 

• 60% of 29 district courts are not connected 

to a network 

• Lack of professional technical personnel 

Lack of Informatization education for 

Public servants 

• Basic education on Informatization for 

general employees only 

• No Informatization education for 

temporary workers 

73

Interview - Ministerio de Economia y Finanzas 



The Finance Management System(SIAF) is used jointly by all public institutions and Finance Ministry has put a lot of efforts 

in managing and developing it. The obsoleteness of the existing system has triggered a full-fledged system upgrade 

planning. 


− The Informatization department falls under the umbrella of SG*. 

− IT organization is conducting development, operation, implementation, technology, quality 

control, and statistics with 250employees, among which 120 in charge of implementation are 

supporting 2,500 institutions. 


− There is neither IT strategy nor vision within MEF and a cross-government implementation is 

required. 

− Government institutions should share the sense of necessity of e-Government 

− IT related education이 is badly required. Top management does not feel the need for IT 

education budget assignment. 

− Peruvian government assigns 2~5%of total IT budget to Informatization of education sector 


− No budget for education 


− Informatization budget is insufficient and is not efficiently utilized either. 

− Government needs to initiate setting up telecommunication network strategy and implementation 


− Pros: Institutions like SUNAT, RENIEC are advanced in terms of technology 

− Cons: There is no clear strategic vision 

• Informatization status t and requirements 

− Ongoing Informatization tasks within institution : Finance Management System(SIAF) upgrade, 

ITIL application, groupware installation(to be completed in 3~4 months) 

− There is only one or two local governments with groupware installed in its district offices and 

there is a large Informatization gap among local district areas. 

− Administrative i ti works, especially civil il works of district i t office, are excessively complicated and 

time-consuming. 

Implication 

Inadequate e-Government strategy & 


• Lack of cross-government of mid and longterm 

e-Government vision and strategy 

Lack of Informatization service for people 

• Administrative works and services for 

citizens are excessively complicated and 

time-consuming 


public workers 

• IT related education is required 

• Extremely little budget assigned to 

Informatization education 

• Lack of willingness of management for 

education 

74

Interview - OSCE 



The SEACE system is being operated to manage procurement works of all institutions and Informatization is consistently 

underway to improve manual-based procurement works 


− IT department consists of 39 employees to run three teams of S/W development, technical 

support, and Process/Design 

− Lack of education budget makes it difficult to conduct Informatization education 


− It can be obtained by assigning gbudget and conducting gprocurement work online 


− Lack of education budget is the single most urgent matter to deal with 

− All employees are learning MS Office. 

− IT education for those who are in charge of Informatization is conducted by outside companies, 

around four times a year 


− Lack of education and PR for users 

− Paper-based work processing is prevalent 


− Pros: 

−The Internet usage ratio is high and there are many institutions with well-established 


−The Informatization implementation plan such as digital agenda is available 


− The amount of annual government procurement is estimated at 120 million USD but only 1% of it 

is conducted through online system with the rest conducted offline 

− Corporations that participate in procurement are required to visit government offices 

− Informatization task currently ongoing within institution : SEACE(IDB support, international bid is 

scheduled following TA consulting) 

− Informatization tasks scheduled to be conducted : Arbitrage, Workflow 

− Resident information, school affairs information, and e-Voting are required 

Implication 

Low level of Informatization in dealing 

with major work 

• A high percentage of procurement works 

are conducted dmanually 

• A physical visit to relevant institutions is 

required in participating in procurement 

• Only 1% of all procurement works is 

conducted through system 


public workers 

• Insufficient budget for Informatization 

education 

• Low education for employees and lack of 

professinalism 

75

Interview - Ministerio de Justicia 



To obtain efficiency in dealing with works of Ministry of Justice, including criminal information management, the personal 

information of all people from cradle to grave is required to be digitized along with organic interconnection of information 

among relevant government institutions 


− Ministry of Justice conducts prison operation, operation of state-appointed legal counselors and 

etc. 

− Informatization department under SG (24 people in total) 

− Comprised of system development, telecommunication network , and technical support team 

− All systems are developed by in-house personnel 


− Priority of Informatization budget is low, which makes it difficult to introduce information system 

and to conduct education 

− Security problem 

− Little or no information sharing among institutions and information tends to be monopolized by 

specific institutions 

− Continuity of project is not assured due to political problems 

− The personal information of all people from cradle to grave is required to be digitized. The nation 

manages personal information based on name, which makes it difficult to efficiently find and 

manage critical information such as criminal information 


− Pros: Internet usage ratio 


− Informatization task currently ongoing within institution : Systema de defense - the system that 

enables to support legal counseling for those are imprisoned or undergoing trial and to facilitate 

judicial procedure (scheduled to be completed in first half 2009), 

Single Window - Portal that provides information on civil petition processing status in Ministry of 

Justice and that manages medication and compromise 

− Personal information is required to be informationized (information on birth, social status, 

financial affairs, career, criminal records and etc.) 

− Informatization implementation and sharing among institutions requires a mediating institutions. 

Implication 



• Continuity of project is not assured due to 

political problems 

• Informatization has a low strategic priority 

• A mediating institution for e-Government 

implementation is required 


sharing for e-Government project among 

institutions 

• Information is likely to be monopolized and 

not shared among institutions 

• Sometimes, it costs commission i to share 

information among institutions 

Lack of Informatization and sharing 

system of personal information 

• The criminal information is managed based 

on name, which makes it inefficient to find 

and manage it 

• The social status information of individuals 

from birth to death needs to be maintained 

and managed. 

76

Interview -SUNAT 



It has the largest Informatization organization in Peru to support tax and customs work with relatively high level of 

Informatization. 


− There is an e-Government organization under the direct control of the institution in charge of tax 

affairs, which is the one and only case in SUNAT 

− Absence of education for general employees is one of the weaknesses 


− The authority of ONGEI that is in full charge of implementing e-Government needs to be 

reinforced 

− Currently, systems of individual institutions are not integrated and to resolve this, the increased 

authority of coordinating institutions and sufficient Informatization budget support are required 

along with technical efforts. 


− The Informatization level of SUNAT is relatively high among Peruvian government institutions 

but the level l of Informatization i education is low. 

− There is a program that provides a professional certificate for those who finish the educational 

courses regarding system integration , software or database through collaboration with colleges 

within INSI 


− Lack of integration among institutions (due to political, legal, policy-related, and technical 

problem) 

− From a national perspective, strategic plan needs to be made 


− Pros: There are many government institutions equipped with well-established information system 

(SUNAT, Central bank, RENIEC) 

− Cons: Lack of collaborative system among institutions, cross-national Informatization strategic 

plan needs to made, lack of national ITA 


− Informatization task currently ongoing within institution : Single Virtual Windows for Foreign 

Trade( VUCE, a project that enables to conduct import/export and customs clearance of eight 

institutions through a single portal), Project that remodels tariff system is underway(Business 

Process completed, scheduled to be re-established by year 2011) 

− e-Invoice, e-Signature required 

Implication 



• National-level Informatization strategic 

plan is required 

• The authority of ONGEI for e-Government 

implementation needs to be reinforced. 



institutions 

• The authority of integrating and 

coordinating among institutions should be 

granted to ONGEI 

• Difficult to integrate systems among 

institutions due to a large gap in 

Informatization level 

• A proper amount of budget is required for 

integration 

• There are political and legal issues to 

resolve to implement proper information 

sharing 

77

Interview - Ministerio de Educacion 



Ministry of Education is currently operating the information system that manages as many as 300,000 teachers and school 

personnel and is toiling over setting up centralized information system that integrates local systems scattered around the 

country for operational efficiency. 


− The school personnel of the Ministry of Education belong to local governments and education 

budget is also administered by local governments as well. 

− It is under the umbrella of Strategy Planning Office instead of SG, which makes it easier to 

implement Informatization projects 

− Comprised of around 50 in total working for development, Operation& Maintenance, and 

technical support team 

− Ministry of Education is directly conducting Informatization education for as many as 300,000 

school personnel 


− Currently, the database for information on school affairs and school personnel is managed 

locally but for operational efficiency, it needs to be centralized 


− Lack of IT Infrastructure 

− Government is not committed to actively implementing the e-Government 

− The authority of ONGEI, which is in full charge of implementing e-Government needs to be 

strengthened 

− There is some resistance from private companies due to conflict of interest 


− Pros: There is a separate independent Informatization organization like ONGEI 

− Cons: Due to lack of budget, there is hardly any government services available on the Internet 


− Informatization task currently ongoing within institution : The OLPC project that provides students 

with a low-priced laptop (scheduled to continue until 2011) 

− Electronic processing for personal authentication such as smart card and public certificate is 

required 

− Issuance of certificates such as business permission, confirmation of overseas trip and driver’s 

license is complicated and time-consuming and electronic processing of this procedure requires 

personal authentication 

− The resident information needs to be registered from birth and systematically maintained by the 

nation 

Implication 



• Government’s commitment for e- 

Government implementation is required 

• The authority of ONGEI needs to be 

strengthened so that it can control state 

government when it comes to e- 

Government implementation 

No personal authentication i function for 

secure administrative processing 

• Electronic authentication for individuals is 

required 

• The personal information needs to be 

digitized through smart card, public 

certificate etc. 


• The process of issuing certificates needs to 

be simplified 

• It needs to be centralized to share 

information on school affairs and school 

personnel information 

78

Interview - Ministerio de Energia y Minas 



A variety of G2B projects with regard to energy resources are underway and the importance of PR for e-Government has 

been mentioned to sustain its implementation. 


− It is in charge of managing and approving energy related businesses including electricity, mining, 

and petroleum 

− The Informatization department is under the umbrella of SG and due to the low authority of 

Informatization department, it has difficulty in implementing Informatization related tasks 

− Comprised of development(Development), management(Admin), and technical 

support(Technical Support) 

− Implementation of Informatization projects are not well sustained due to a frequent change of 

ministers 


− Proactive support from top management officials 

− Assurance of sustaining implementation of Informatization projects 

− Enhance the level of top management officials’ understanding of Informatization 

− The Informatization department should be an independent organization under the direct control 

of the Minister instead of being under the umbrella of SG 


− Low level of cross-government awareness and priority for Informatization 

− Implementation ti of projects is mostly on a short-term t basis due to the frequent political l changes 

− Lack of professional personnel within institutions(ONGEI is conducting technical consultation and 

Informatization education ) 

− Centralized management is needed for e-Government project (ONGEI should designate 

personnel in charge in implementing and managing ongoing projects within institutions more 

actively), 

− Acts and standards are rather alienated from reality 


− Informatization task currently ongoing within institution: establishment of administration 

information system through electronic bulletin board is underway, interconnection with VoIP 

within institutions as well as business approval/permission with local governments, establishment 

of virtual server using VMW (scheduled to be commenced from February, 2009), 

− Electronic document system(using OCR) plan, electronic payment, and a separate government 

Internet network required 

Implication 



• Autonomy and status of Informatization 

organization needs to be strengthened 

• Centralized management of e-Government 

project is required 

• Mostly short-term based projects due to 

political reasons 

Lack of awareness for e-Government 

• Lack of cross-government awareness of the 

importance of Informatization 

• Lack of awareness for Informatization among 

top management officials 

• PR for importance of Informatization tasks 

carried out by ONGEI is required 

79

Interview - SUNARP 



It is in charge of registering movable properties and real estates and as for Informatization task, it is integrating individually 

operated systems along while digitizing and processing civil petitions online 


− In charge of registering properties (real estate such as land, corporation, automobile, ship, 

aircraft) 

− It posesses150 branches nationwide, 60 of which engage in issuing certificates and the rest only 

in receiving applications 

− 60% of all applications is developed by in-house personnel 


− Each item under the subject of registration including real estate, automobile, and corporation 

uses a different IT system, which makes it difficult to share information. 

− Thus, integration among systems is required 


− The Informatization infrastructure is lacking nationwide including most of public institutions. 

− Lack of budget and subsequently difficulty in recruiting professional personnel 


− Pros: Existence of ONGEI 

− Sufficient personnel for Informatization 


− Informatization task currently ongoing within institution : Integration of real estate registration 

system, Online Enterprise Constitution 

− Plan to integrate registering corporation, individuals and real estate into IRCN 

− The portion of works that can be processed through the Internet is 5% of corporate application 

work and 60% of issuance work, currently working on elevating the portion of issuance work 

− The Informatization of processing comprehensive resident civil petitions including issuing 

certificate for marriage, birth and death is urgently required 

− The Informatization of issuing automobile related certificates is required 

Implication 


• Implementation of online processing of civil 

petition is required 

• Only 5% of corporate applications is 

processed through the Internet with ongoing 

efforts to expand the portion of issuance 

work, especially automobile 

• Digitization iti and automation ti of issuing 

i 

comprehensive certificates including birth 

and marriage is required 

• Information project such as car registration 

needed 

Lack of Informatization infrastructure 

among public institutions 

• Lack of Informatization infrastructure 

nationwide 

• There are sufficient Informatization personnel 

but it is difficult to recruit them due to lack of 

budget 

80

Interview - Ministerio de la Produccion 



It is in charge of administering all corporations and fishery and currently engages in G2B project as a part of e-Government. 

Due to lack of budget and poor collaboration among institutions, however, implementation does not proceed smoothly. 


− Ministry of Production is in charge of administering industries and fishery in Peru 

− The Informatization department is under the umbrella of Deputy minister of 

administration(Secretary General) 


− The Informatization asset and personnel needs to be expanded through support of sustained 

budget 


− Lack of budget is the most serious problem 

− The informationization education is available only for regular workers and there is hard any 

demand for Informatization education among employees 

− Lack of competence ti utilize Informatization budget efficiently along with lack of budget 

− The Informatization personnel are mostly temporary workers with low salary 


− Pros 

- Strong Presidential commitment to e-Government 

−Relatively well-established infrastructure 

−The e-Government implementation like NGEI exists 

− Cons 

− The imbalance of Informatization budget among institutions 

− Lack of communication and collaboration among institutions 


- As much as 50% of external civil petitions and up to 70% of internal works are processed 

through Informatization system 

− Informatization task currently ongoing within institution : Tax payment, Single Virtual Windows for 

Foreign Trade project 

− The function to simplify and to properly supervise administrative work and procedure is required 

Implication 

Lack of Informatization budget for 


• Imbalance of Informatization budget among 

institutions 

• Competence to utilize budget efficiently is 

required 

• Stable supply of Informatization personnel 

through sustain budget support is required 

Lack of Informatization service for 

corporate service 

• Task for corporate petition is underway 

• Function to supervise administrative work 

and procedure is required 

• The Informatization of business 

approval/permission is required 

Low weight of Informatization for 

processing major works 

• Introduction of system for work efficiency 

such as BPM is required 

• The function to simplify and to properly 

supervise administrative work and procedure 

is required 

81

Interview - Ministerio de Salud 



As an institution in charge of public health, it manages as many as 7,000 medical and public health institutions but due to 

obsolete infrastructure, it has difficulty in interconnection of relevant systems among institutions 


− Operates around140 hospitals, 1,200clinics, and 5,000 public health centers 

− The Informatization organization, run by General Office of Statistics and Informatics.(OGEI), is 

comprised of three sub teams of technical development, telecommunication technology, and 

statistics. 


− Difficulty in securing Infrastructure (telecommunication, network, technical personnel) 

− Budget for e-Government implementation is required 


− Insufficient budget and labor cost makes it difficult to secure Informatization personnel 

− No Informatization education is available for temporary workers along with difficulty in securing 

education budget 

− Due to insufficient PR, there are not many who utilize e-Government functions 

− Lack of infrastructure makes it difficult to integrate with local government offices 

− Frequent change of ministers makes it difficult to maintain implementation of Informatization 

projects consistently 

− Lack of authority to push ahead with national Informatization strategy (ONGEI sets up and 

implements national Informatization strategy but not all individual institutions conform to that) 


− Strong commitment to e-Government implementation such as mandating every public institutions 

to have a portal 


− Informatization task currently ongoing within institution - Information Open System to enahance 

transparency of organization(Solicitud de accesso a informacion electronico) 

− New development requirement - Expansion of national portal(PSCE), purchase system 

Implication 



• Systematic e-Government implementation 

plan is required 

• Inconsistent implementation of 

Informatization tasks due to frequent 

change of Ministers 

• ONGEI in charge of implementing e- 

Government does not have enough 

authority to implement Informatization 

strategy 



• budget, labor cost restratints 

• Due to lack of budget for education, no 

education is available for temporary workers 

• Lack of budget prevents expansion of 

Informatization despite a lot of areas to be 

informationized such as portal and 

legitimate SW. 

82

Interview - Ministerio de Transporte y Comunicaciones 



MTC is in charge of Informatization as well as strategic planning and approval/permission work of transportation and 

telecommunication sector and manages FITEL fund for expansion of national telecommunication Infrastructure through 

one of its subordinate organizations called OPSITEL 


− The Informatization organization is operated under the Secretaria General 

− It is comprised of approximately 50 employees working on technical support, development, and 

planning 

− Supervises telecommunication service provides (telephone, Internet) through OSIPTEL 


− Conducts technical support and education through a contract with MS, and gets technical 

support from Oracle 

− Lack of budget prevents sufficient amount of Informatization education 


− Lack of Informatization budget 

− Expansion of infrastructure such as network, data center is required 

− Support and expansion of consultant and development personnel 

− Frequent change of Ministers adversely affects Informatization project 


− Pros: High interest tin Internet tand e-Government among young adults 

− Cons: Poor infrastructure 

• Informatization status within institutions 

− Informatization task currently ongoing within institution : Plan to establish data center ,S/W 

development for issuance of driver’s license in local government offices 

• Informatization work and requirement 

− Processing civil petitions is complicated and time-consuming 

− There is a significant demand for issuance of certificates such as birth and marriage certificate, 

which necessitates online processing 

− Securing Infrastructure is required for successful implementation of e-Government 

− PC distribution and replacement within institution is required 

Implication 

Lack of Informatization infrastructure 

among public institutions 

• Infrastructure such as network and data 

center is required 

• Lack of network infrastructure that enables 

nationwide interconnection for processing 

civil petitions 

• PC distribution and replacement with latest 

model is required 


people 

• Procedure to process civil petitions is 

complicated and time-consuming 

• There is a large demand for issuance of 

various certificates and it procedure is 

complicated 

cated 

83

Interview - Ministerio de Comercio Exterior y Turismo 



It engages in Single Virtual Windows for Foreign Trade to expand overseas industrial exchange and makes a lot of efforts 

in collaboration with other institutions for G2B implementation 


− The Informatization organization is under the umbrella of Secretaria General 

− Comprised of S/Wdevelopment(8), telecommunication network (3), and technical support 

− There is no education available for ICT Informatization personnel as well as personnel within 

institution 


− Dire lack of Informatization infrastructure of public institutions 

− Instable network connection among government institutions 


− Lack of Informatization budget makes it difficult to secure personnel needed 

− Lack of network interconnection with other institutions, let alone efforts to resolve this 

− Information sharing is urgently required 

− Standardized systems are required 


− Cons: Lack of telecommunication infrastructure(except Lima) 

Lack of PR and education (No basic knowledge of utilizing i the portal among users, let 

alone conducting necessary education) 


− Informatization task currently ongoing within institution : Participate in Single Virtual Windows for 

Foreign Trade (Financial support of five million Euro from European Bank, to be completed by 

2010) 

− Electronic document system is required, Informatization of issuing typical civil petition documents 

(resident registration, passport and etc.) is most urgently required 

− A significant portion of administrative documents is issued for the purpose of individual 

authentication and thus public authentication system is required to eliminated physical issuance 

of them 

Implication 



institutions 

• Lack of nationwide Informatization 


• Instable network connection among 

government institutions 

• Information sharing among institutions is 

required 

• Standardized system is required for 

Information sharing among institutions 

No personal authetication function for 

secure administrative processing 

• Informatization for processing civil petitions 

is most urgently required 

• Most civil petition documents are issued for 

the purpose p of personal authentication 

• Individual person’s public authentication 

system is required to reduce the amount of 

civil petition documents to be issued 

84

Interview - Ministerio de Vivienda 



Ministry of Construction mentioned lack of budget and lack of awareness of the need for e-Government among top 

management officials as the problems of e-Government and pointed out the need to provide people with a variety of 

Informatization services 


− The Informatization organization is under the umbrella of Secretaria General 

− Comprised of statistics division and information division with a number of subordinated teams 

organized under each division, respectively 

− Ministry of Construction set up “Establishment of paperless work environment’ as the 

Informatization vision 


− Lack of awareness of the need for e-Government among top management officials 

− Every time a Minister is changed, Informatization tasks are modified or suspended 

− Lack of standardization of systems prevents a smooth interconnection among systems of 

different institutions 

− Difficult to obtain collaboration among institutions 

− No systematic Informatization education is available for employees within institution 


− Pros: ONGEI plays an important role implementing in e-Government 

− Cons: Lack of government support and collaboration among institutions 


− Informatization task currently ongoing within institution : project management system, support for 

supply of house for the needy, integrated portal 

− All public services and administrative procedures for people are most urgently required in e- 


(issuance of certificate such as birth certificate and passport, civil petitions of district offices and 

etc.) 

− System enhancement in procurement work is required 

Implication 


• Lack of awareness of the need for e- 

Government among top management 

officials 

• Lack of government support and 

collaboration among institutions for proper 

implementation of Informatization 


people 

• Public services and administrative 

procedures for people are most urgently 

required in e-Government 

• issuance of certificate such as birth 

certificate and passport and civil petitions 

of district offices have high priority in 

inplementing Informatization 

85

Interview - ONPE 



As an independent Constitutional institution, National Election Commission(ONPE) administers national election and 

currently engages in developing and expanding electronic voting system 


− ONPE is an independent Constitutional institution and administers all national elections 

− The Informatization organization retains a high social status under the direct control of the head 

of institution 

− Comprised of S/W development, technical support(DB, network, telecommunication tool, 

infrastructure management), Process Modeling, budget and planning, and Help Desk team 

− Approximately 80% of system development is conducted by in-house personnel 

− Comprised of 10 employees working for development department and sometimes recruits as 

many as 50~60 people from outside depending on the size of project 

− The electronic voting terminal has been developed and utilized on-site 


− Education on latest technologies 

− Interest and support for e-Government among national leaders and parliament 

− Consensus for e-Government among government, institution, and people 


− Lack of overall infrastructure including network, H/W, S/W and etc. 

− Political problems rather than technical problems 

− National level strategies for e-Government were set up a number of times before but 

implementation has not been sustained 


− Informatization ation task currently ongoing within institution tion :Internet Voting(for overseas residents), 

Administrative penalty system for those who do not participate in election (No proper 

interconnection with banks, though) 

− Digitization of electronic voting, resident registration/birth certificate and online tax payment 

required 

− Electronic authentication for online voting is required 

Implication 



• Interest and support for e-Government 

among national leaders and parliament are 

required 

• e-Government has more problem regarding 

political consent rather than technical one 

• Previous national strategy for 

Informatization was not consistently 

implemented 

Lack of Informatization and sharing 

system of personal information 

• Digitization of resident registration/birth 

certificate is required 

• Electronic authentication for online voting is 

required 

• Difficult to interconnect among institutions 

Electronic payment for automation of 

administrative work is required 

• Online tax payment is required 

• Interconnection with banks is essential to 

conduct such work as online penalty 

payment but no collaboration from financial 

institutions 

86

Interview - RENIEC 



Resident Information Bureau(RENIEC) manages the resident information of all Peruvians and currently engages in 

implementing electronic resident registration for efficient management and sharing of resident information, the core 

administrative information 


− RENIEC manages resident information of all Peruvians (birth, death, divorce, marriage and etc.) 

− Resident related certificates are provided via digital and the institution is designated by 

government 

− It is in charge of issuing certificates of resident information in Lima region while local 

governments are conducting the same task for local people 

− The Informatization organization is relatively large, is under the control of head of RENIEC 

institution and relatively possesses high social status 

− The personal information of 20 million people out of 28 million total population is managed by this 

institution while the rest of the population have difficulty in having their resident registration card 

issued due to geographic reasons 


− Securing local l telecommunication i infrastructure is one of the biggest challenges and a variety of 

options including satellite are taken into account 

− Lack of PR for e-Government results in lack of awareness of it among people 

− Informatization implementation is mostly concentrated in large cities only 


− Pros: The resident information of 20 million people residing mostly in cities 

− Cons: Lack of education and infrastructure for Informatization 


− Informatization task currently ongoing within institution : Integrating local registration work into 

RENEIC 

− The system that enables information sharing among ggovernment institutions is required 

− Functional integration among government institutions is required 

− Network and data center( government IDC) are required 

− Informatization project available in Lima needs to be expanded across the country 

− Electronic resident registration cards need to be distributed but it is not actually implemented due 

to lack of budget 

− Informatization of Justice Department is required 

Implication 

Informatization gap among areas due to 

investment of Informatization 

concentrated in large cities 

• Informatization services are limited to Lima 

region only 

• Online services such as introduction of 

unmanned KIOSK are reinforced but mostly 

concentrated in large cities 

• Difficult to issue resident registration cards 

for people in isolated areas due to 

geographic restraint 

• Projects available in Lima need to be 

expanded across the country 



institutions 

• Functional integration among Government 

institutions is required 

• The system that enables information sharing 

among all government institutions is 

required along with functional integration 

• Network data center needs to be 

established 

87

Interview - Banco Central de Reserva del Peru 



As an independent Constitutional institution, it manages national macro economy and currency strategy as well as online 

transactions among banks and is scheduled to upgrade the currency bank transaction system 


− Central Reserve Bank controls and manages inflation, commercial banks, online transactions 

among banks, creating economic statistics and etc. 

− The Informatization organization is under the umbrella of the administrative support 

department(Gerente Central Administrativo) 

− Comprised of IT Service(operation), IT Solution(development), and IT Risk(quality management) 

team 

• What is required for e-Government implementation 

− Information sharing among relevant individual institutions 

− Online security is required 

− Services for people p need to be provided through interconnection among systems of individual 

institutions just like National portal(PSCE) 

• Requirements for Peruvian e-Government implementation 

− PR of e-Government to general public 

− Interconnection of work among institutions 

− National-level level Informatization plan(Master Plan) is required 

− Lack of standardization because individual institutions implemented its own IT project 


− Pros: Large Internet usage ration 

− Cons: Infeasible planning 

• Informatization ation status s and requirements 

− Informatization task currently ongoing within institution : Portal Web upgrade(started in 2009), 

Online bank transaction system upgrade 

− What needs to be introduced in the future 

−Upgrade issuance of certificate (birth, death etc.) 

−Lawsuits and trials require a lot of documents and their procedures are complicated and 

thus require enhancement of work efficiency 

Implication 



institutions 

• Enhancement of citizen services through 

interconnection of systems among 

institutions such as National portal 

• Work interconnection among institutions 

must be taken into consideration for proper 

e-Government implementation 

• Information sharing among institutions is 

required 

• Lack of standardization because individual 

institutions implemented its own IT project 


people 

• People should be able to get access to the 

government system for inquiry of more 

information 

• Online security is required for e-Government 


• Improvement of work in certificate issuance 

is required 

88

Interview - Callao Gobiernos regionales 



Callao Regional Government is making massive investment on Informatization with the objective of Digital City and shows 

relatively high level of Informatization among local governments 


− The Informatization organization serves the role of a staff for governor 

− Comprised of five teams of Digital City, Development, GIS, Graphic Design, and Education 

− No exchange with other state governments 


− Lack of IT education for general workers within institution 

− The in-house personnel in Informatization department directly conducts education on an asneeded 

basis 

− There is rare education budget for Informatization personnel and subsequently hardly any 

education is provided for them 


− Technical standardization across the country is required (ONGEI should initiate and supervise its 

implementation) 

− Electronic payment and electronic document are not commonly available 

− In case of occurrence of interest of conflict with respect to Informatization among relevant private 

corporations, it is difficult to obtain collaboration 


− Pros: There are many institutions with well-established e-Government and much efforts are 

being made for its implementation 

− Cons: Lack of awareness of the importance of e-Government among politicians 


− Informatization task currently ongoing within institution : Digital City(civil petition service and 

education provided for citizens through the Internet, comprehensive administrative information 

also provided though the Internet with high priority laid on public health), GIS, administrative 

information system remodeling 

− Informatization requirement in the future 

−comprehensive public health information including hospital treatment records and patient 

information 

−Comprehensive C h i Informatization of civil il petition work of local l governments is required 

Implication 



institutions 

• There is hardly any work exchange with 

other local l governments 

• Most administrative work system is 

developed internally 

• National level technical standardization is 

required 

Low weight of Informatization for 

processing major works 

• Medical information system is required 

• Informatization of comprehensive civil 

petition work of local governments is 

required 

• Limited administrative works such as budget 

and distribution are automated 

89

Interview - Los Olivos Gobiernos locales 



Informatization of Los Olivos district office(Gobiernos locales) is so advanced that almost all internal works of district 

office has been digitized, which tops the list of 1,834 district offices in terms of Informatization and it is currently preparing 

for digitizing resident data and implementing local hospital management system 


− The Informatization organization is comprised of development team(24 people) and technical 

support team(21 people) 

− All applications are developed internally 

− The Informatization level is relatively high compared to other district offices but there is no district 

office that can handle all internal works through Informatization 

− The system developed by os Olivos has been expanded to other district offices based on mutual 

agreement 

− The head of district office who has been in office for 16 years is strongly committed to 



− Inquiry of waste tax, district office tax, property tax and etc. 

− Inquiry of business permission/approval and progress status 

− Informatization task currently ongoing within institution : Informatization of resident data and 

administrative procedure (scheduled to be completed by 2010), interconnection with various 

institutions such as hospitals and schools within Los Olivas, Local hospital management 

system(SIMEDH , to be completed in 2009) 


− No system interconnection with other institutions except Finance Ministry 

− Administrative institutions do not feel the need for e-Government 

− Negative response to introduction of information system (resistance to change) 

• Requirements for e-Government implementation 

− All services including education, Administrative services need to be provided through a single 

portal, 

− Finance Ministry system needs to be upgraded (structural problem of system ) 

− Informatization support initiated by central government 

− It has a weak authority for e-Government implementation 

Implication 



institutions 

• All applications utilized in district office are 

developed dinternally 

• No system interconnection with other 

institutions except Finance Ministry 

• Negative response to introduction of 



• Most local administrative institutions do not 

feel the necessity for e-Government 

• Negative response to introduction of 


90

Interview - ONGEI 



ONGEI, positioned under the direct control of Prime Minister Office, is an institution in full charge of implementing 

Peruvian e-Government. It engages in setting up e-Government related laws and policies, managing and implementing 

Informatization tasks, and operating the National Portal. 

• e-Government implementation organization 

− PCM administers i all administrative i ti strategies t while ONGEI takes charge of e-Government. 

ONGEI was elevated to the institution under the direct control of Prime Minister in 2006 

− Through cooperation with Peruvian public institutions with regard to ICT, it performs coordinating 

ICT sector in addition to e-Government 

(Law enactment, strategy establishment, communication and coordination among institutions, 

technical support, Informatization task implementation) 

• Definition and scope of e-Government 

− To provide people with better services by enabling the government to perform administration 

through IT 

• e-Government implementation budget 

− The fund currently available under the control of ONGEI is IDB fund worth 40 million USD and is 

scheduled to be operated until 2009 

− Out of this,10 million USD has been spend on e-Government projects including e-Procurement 

and GIS 

− To use of FITEL fund is currently under review in addition to IDB fund. 

• e-Government related issues 

− Alignment to the strategy : Each institution is supposed to share a single strategy with politics 

taken into consideration 

− Financing : required to obtain opportunity to secure fund by activating a project 

− Training : Fund for education of citizens and Public servants is required 

• Factors affecting e-Government implementation 

− Low investment on education and difficulty in implementing 

− The social status and strategic/technical preparation of ONGEI have made significant progress 

but limited budget and political problems still stand in the way 

• Informatization management procedure 

− Selecting Informatization tasks is conducted by participation of all administration institutions and 

the demand for information is the largest influential factor 

− ONGEI, PMDB and IDB participate in selecting tasks as well as undertakers 

• ONGEI’s competence for Informatization 

− Human resources that manage and control Informatization tasks 

− Financial support and expansion of organization are required 

Implication 



• The autonomy of the organization in 

charge of implementing e-Government 

implementation has been substantially 

enhanced but securing implementation 

competence is required 

• e-Government strategy that enables 

sustained implementation is required 

• Education for citizens and Public servants 

needs to reinforced 

• Consent-based implementation system 

has been established but more systematic 

management procedure for Informatization 

tasks is required 

• Asamaindriverofe-Government 

e implementation, ONGEI needs to secure 

appropriate personnel & budget 



• Lack of Informatization budget for 


• Financial support and expansion of 

organization are required dfor successful 

implementation of Informatization 

91

Interview - ONGEI 



ONGEI not only selects, coordinates and manages e-Government tasks but also actually executes working-level tasks. The 

e-Government task status and implementation procedure are as folllows. 

Implication 

• e-Government task selection history 

− e-Government implementation made a full-fledged commencement through an agreement 

between PCM and IDB in 2003 


− The e-Government projects currently participated by ONGEI were determined during the period 


of 2004~2006 

(20 or projects in four different categories) • The procedure to perform evaluation on 

− “Online Incorporation” project was added in 2008 

Informatization tasks and reflect its result is 

− The project selection criteria is “Demand” with the Informatization level of the corresponding 

not clearly defined 

institution taken into account as well. 

• e-Government project status 

− ONGEI initiated e-Government Project (Automation of issuing driver’s license, inquiry of criminal 

records, inquiry of police careers, automation of issuing passport, online issuance of 

diploma/certificate, national electronic ID system, online incorporation), establishment of base for 

national electronic geography information 

− Procurement Bureau(OSCE) initiation- electronic procurement 

− PCM SGP - Modernization of PCM 

− PCM SD - Decentralization 

• e-Government task selection procedure 

− institution(Entitiy) asks PCM for a new task 

− ONGEI performs a first-tier examination, followed by the review of PMDE 

− PMDE performs evaluation together with IDB 

− SGP makes a final decision on whether or not implement 

• e-Government project execution procedure 

− Feasible Study - conducted through consulting 

− Selection of undertakers - PMDE conducts selection procedure together with IDB 

− Development is conducted by a council of participating institutions under the guidance of ONGEI 

• The task management procedure is not 

standardized but is organized based on 

IDB agreement 

Scope of current e-Government task is 

limited and various opinions of 

institutions are not reflected properly 

• The current e-Government timplementation 

is based on IDB agreement 

• Internal tasks of some institutions are not 

included within the scope of e-Government 

92

Comprehensive Implications and Opportunity Factors(1/2) 



The improvement opportunities drawn out of the analysis of interviews and requirements of institutions are as follows. 

Implications 

Opportunities 

The scope of current e-Government task is 

limited and various opinions of institutions are 

not reflected properly 



Establishing a long-term, e-Government strategy that 

facilitates sustainable improvement is required 

Reinforce the status and authority as well as redesign 

the role of e-Government implementation organization 

Interview 

(Require 

ments) 

Lack of information collaboration and sharing for 

e-Government project among institutions 

Informatization concentrated in large cities 

causes a large Informatization gap among 

different regions 




Lack of Informatization infrastructure among 

public institutions 

tut s 

Revise laws and policies i to facilitate t exchange of 


Improve infrastructure to facilitate exchange of 

information among institutions or local agencies 

Expand public sector services available for general 

public 

Secure budget for a stable implementation of e- 


93

Comprehensive Implications and Opportunity Factors(2/2) 



The improvement opportunities drawn out of the analysis of interviews and requirements of institutions are as follows 

Implications 

Opportunities 

Lack of Informatization services to support 

corporate activities 


public 

Electronic payment for automation ti of 

Introduce and expand technical standards for electronic 

administrative work is required 

transaction such as e-tax payment 

Interview 

(Require 

ments) 

Lack of Informatization and sharing system of 

personal information 

Absence of personal authentication for secure 

processing of administrative works 

Low weight of Informatization for processing 

major works 

Introduce and expand technical standards for personal 


Introduce and expand information system to automate 

major administrative works within institutions 

Reinforce status and redesign the role of the e- 

Government implementation organization 

Lack of Informatization education for public 

workers 

Conduct systematic education on Informatization 


Increase public awareness for necessity of e- 

Government with proactive PR 

94

Definition of Improvement Direction 



The following improvement directions have been drawn from the analysis of Peruvian national policy and the status of 

e-Government project. 

Method 


Category 

Requirements 

Category of 

Policy 

Analysis of 

national ICT 

status and e- 


project 

system 

Specify action plans to push ahead with e-Government 

strategy 

Define clear R&R of e-Government implementation 

organizations and assign practical authority 

accordingly 

Include proper and specific Informatization and 

development strategies of public institutions in e- 

Government strategy 

Sustained efforts to improve e-Government 

implementation strategy are required 

City-oriented Informatization services must be 

expanded to isolated regions 


public 

A systematic approach and long-term roadmap for 

successful implementation of e-Government 

e-Government strategy must support enhancement of 

quality of Informatization throughout all public 

institutions 

Reinforce status of main bodies of e-Government 

implementation and define roles and responsibilities 

clearly 

Set up process and guidance for proper 

implementation of Informatization tasks as well as its 

evaluation 

Establish supporting system and secure physical and 

human resources for proper implementation of 

Informatization among general institutions 

IT 

■ 

■ 

Gov* 

■ 

■ 

■ 

■ 

■ 

■ 

■ 

■ 

■ 

Improvement through development of information 

system(IT) 

• Enhance efficiency in administrative works 

• Expand information service for citizens 

• Support corporate activities 

• Promote administrative information sharing 

IT means that requirements will be solved by IT 

Method 

Improvement in Informatization implementation 

system (Governance) 

• Enhance e-Government implementation system 

(Centralization) 

• Improve laws and policies regarding e-Government 


• Expand Informatization education 

• Build up competence of implementing Informatization 

• Set up e-Government evaluation system 

• Set up Informatization implementation strategy 

Gov means governance which contains Law, 

Regulations, Organizations 

95






Method 

Category 

Requirements 


Analysis of e- 


status 

Analysis of 

laws and 

policies 

Introduce and expand technical standards for 

authentication of individuals 

Revise laws and policies to facilitate exchange of 


IT 

■ 

Gov 


electronic transaction such as e-tax payment 

■ 

Refurbish infrastructure for interconnection of 

information among institutions or local agencies ■ 

Policy-level and technical supports to reduce the gap 

in the level of Informatization among institutions ■ ■ 

Develop system and service that can provide citizens 

with quality administrative services 

Establish evaluation system for fair assessment of 

project performances 

Rapid enactment and effectuation of Basic Act on e- 


Provide organization in charge of e-Government 

implementation with focused authority and prepare 

proper implementation system 

Systematic introduction of e-Government project and 

fair evaluation system 

Set up basic environment for implementation of e- 

Government and expand the scope of application 

Expand utilization of FITEL funds for e-Government 

Set up mid and long-term Informatization plan and 

evaluation system for each institution 

■ 

■ 

■ 

■ 

■ 

■ 

■ 

■ 

■ 


system(IT) 

• Set up technical platforms and standards 





• Enhance Informatization Infrastructure 











96






Method 


Category 

Requirements 

IT 

Gov 

Set up long-term strategy for e-Government with 

sustainable improvement 

Reinforce status of main bodies of e-Government 

implementation and define roles and responsibilities 

clearly 

Revise laws and policies to facilitate exchange of 


Improve infrastructure to facilitate exchange of 

information among institutions or local agencies 

■ 

■ 

■ 

■ 


system(IT) 






• Enhance Informatization Infrastructure 

Requirement 

Analysis 

Policy-level l l and dtechnical supports to reduce the gap 

in the level of Informatization among institutions 


public 

Secure budget for a stable implementation of e- 



electronic transaction such as e-tax payment 


authentication of individuals 

Expand introduction of information system for 

automation of major administrative works within 

institution 

Conduct systematic education on Informatization 

Increase public awareness for necessity of e- 

Government with proactive PR 

■ 

■ 

■ 

■ 

■ 

■ 

■ 

■ 











97






1. Framework of e-Government vision 

2. e-Government Strategy and Action Plan 

3. Value Proposition 

4. Strategic Tasks 



98

Framework for e-Government Strategy 


1. Framework for e-Government Strategy 

We establish new e-Government Vision in line with its upper strategy and define implementation strategy, action plan and 

strategic tasks in a bid to materialize and accomplish it. 

Consideration 

Conceptual Framework of e-Government implementation Strategy 

e-Government Upper 

Strategies 

• National Development Agenda 

• Peruvian Digital Agenda 

(ICT Strategy) 

• Current e-Government Vision 

Abstract, 

Conceptual 

Strategic 


Vision 

Strategy 

• Define ultimate direction of 

Peruvian e-Government Master 


• Define strategic directions of five 

sectors of G2C, G2B, G2G, 

Governance, and Infrastructure 


• Improvement direction 

presented through status 

analysis 

–Improvement direction 

through ICT 

–Improvement direction of 

governance 

Concrete, 

Specific, 

Practicable 



Project 

• Define Action Plan as a specific 

scheme to implement strategy 

• Design information system 

as a tool to build the future 

of e-Government and 

define individual flagship 

projects 

99

e-Government Visioning 


2. e-Government Vision and Mission 

With upper strategies above e-government strategy, and To-Be direction associated with ICT Vision and status analysis 

into consideration, the e-Government Vision of Master Plan is defined as follows. 



Vision 

To distribute benefits to all Peruvian people impartially and further 

contribute to national development by enhancing the way of handling 

administrative works through the use of ICT 

Align with Top Strategy 

Upper Strategy above e-Government Strategy 

Reflect Improvements Direction 


Peruvian National Development Agenda 

• Reinforce services for citizen 

• Establish channels to facilitate social participation among people 

• Decentralization and Protection for minor groups 

• Enhance transparency in overall state affairs 

• Enhance efficiency in public sector 

• Maintain stability of national finance and macro economy with 

expansion of investment 

• Proactive utilization of science & technology for national 

development 

National ICT Vision(Peruvian Digital Agenda) 

• To create a society where information is utilized more efficiently 

and effectively through the use of ICT and based on this, principles 

of equality, comprehensiveness and impartiality are realized. 

Improvement through development of information system (IT) 


• Promote efficiency of administrative works 



• Share administrative information 

• Revamp information Infrastructure 

Enhance Informatization implementation system (Governance) 

• Enhance e-Government implementation system (Centralization) 

• Revise e-Government related laws and policies 

• Expand education on Informatization 

• Strengthen competence to implement Informatization 

• Establish e-Government evaluation system 


100

e-Government Vision and Implementation Strategy 


2. e-Government Vision and Mission 

We present the following strategies under the e-Government vision of being ‘Enhance administrative works and distribute 

benefits to all Peruvian’ 

Vision 

To distribute benefits to all Peruvian people impartially and further contribute 

to national development by enhancing the way of handling administrative 

works through the use of ICT 

G2G 

G2C 

G2B 


Governance 

e-Gov 

Strategy 

Efficiency 

Enhance efficiency 

administrative 

works 

Citizen Centered 

Establish peopleoriented 

information 

supply system 

Productive 

Enhance corporate 

productivity through 

business support 

Integration 

Set up technical 

platform for 

efficient e- 


Empowerment 

Set up management 

system to 

accelerate e- 


Action 


• Automate core 

administrative works 

• Digitize common 


information to share 

• Enhance work efficiency 

among institutions to set 

up administrative 

information sharing 

system 

• Expand online services 

available to general 

public 

• Lower the barrier of 

administrative institutions 

for easy access by all 

people 

• Minimize corporate 

burden through efficient 

handling of corporate 


• Activate electronic 

commerce to expand 

opportunity of business 

with government and 

efficient transaction 

• Set up technical 

standards and system 

of joint utilization of 


resources 

• Expand the joint 

utilization of information 

and technology 

• Set up efficient 

management system for 


• Secure personnel in 

charge of implementing 

e-Government and 

competence 

• Revise e-Government 

service related laws and 

policies 

101

Implementation strategy - G2G : 

Overall improvement on core government works 


3. Value Propositioning 

The strategy to make efficient improvement on government works is designed to enhance efficiency in dealing with overall 

state administrative works through standardization and digitization of procedures. 

Efficiency 

Enhance 

efficiency 

of 

administrat 

ive works 

Value 

Proposition 

Beneficiary 

(Public servant) 

Supplier 

(Government) 

Peruvian National 

Development Agenda 

• Digitize administrative works / Enhance competency to process works through automation 

• Improve national trust through transparent administrative 

• Enhance the level of satisfaction with administrative services through rapid handling of works 

• Enhance work efficiency through automation and improvement on handling administrative works 

• Reduce the work load by decreasing the amount of simple administrative works and provide quality 

services 

• Improve the management level through information system and support for successful 

implementation of policies 


e-Government National Strategy 

Policy 

Sector 

• Enhance quality of civil services 

• Elevate transparency in overall 

state affairs 

• Enhance efficiency in public 

sector 

• Encourage various public 

institutions to utilize CT 

• Elevate the level of national health 

through ICT 

• Provide citizens and businesses with 

top quality administrative services by 

implementing e-Government 

• Redesign government administration 

process to make it more efficient and 

transparent 

• Simplify administration using IT 

• Redesign public administrative 

processes into user-oriented ones 

Business 

Sector 

• National electronic ID system (DNI) 

• Public servant payroll information 

management 

• National standard geography information 

system 

Action Plan for e-Government Project 

• Automate administration on core national agenda 

• Digitize & Share common administrative information 

• Enhance works efficiency among institutions by setting up 

common administrative information sharing system 

102

Implementation strategy - G2C : 

Citizen-centered information supply system 



The level of administrative services is elevated from the way ypeople p seek services to the way ygovernment proactively 

provides information and quality services through utilization of e-Government . 

Citizen 

Centered 

Value 

Proposition 

Beneficiary 

(People) 

• Reduce complexity of administrative work and processing time for convenience and cost-saving 

• Provide transparent administrative services via online civil services 

• Provide online administrative services available and accessible regardless of location, particularly for 

isolated people 

Citizencentered 

Information 

Supply 

System 

Supplier 

• Provide integrated administrative information through open gateway of public services 

(government) • Uplift the satisfaction level by simplifying administrative procedure and making real-time response. 



Peruvian Digital Agenda e-Government National Strategy 

Policy 

Sector 

• Reinforce quality of civil services 

• Establish channels for general 

public to get involved in social 

issues 

• Decentralize and protect isolated 

class 

• Develop and promote people’s 

capability to enjoy the benefit of 


• Improve the quality of social 

services provided by government 

• Provide citizens and businesses 

with top quality administrative 

services 

• Simplify administration through IT 

• Provide portal service for citizens and 

businesses 

• Create cyber space between 

government and citizens to spread 

information 

• Reinforce access to ICT by socially 

isolated group 

Business 

Sector 

• Automate issuance of driver's license 

• Inquire police records 

• Automate issuance of passport 

• Online issuance of diploma and certificate 

• Online inquiry of criminal record and 

certificate 


• Expand online services available for people 

• Lower the barrier of administrative institutions and 

redesign them towards people-oriented ones 

103

Implementation strategy - G2B : 

Expand corporate productivity through business support 



By minimizing business related administrative works, the corporate burden is reduced with more support for corporate 

activities by proactively providing services to facilitate corporate activities 

Productive 

Expand 

corporate 

productivit 

y through 

business 

support 

Value 

Proposition 

• Minimize corporate burden and cost by eliminating unnecessary administrative works 

Beneficiary 

• Improve on internal corporate process by providing online administration services 

(corporation) 

• Secure transparency of administrative works by sharing information through Informatization 

• Enhance satisfaction of businesses by simplifying and automating business related administration 

Supplier services 

(government) 

• Reduce the burden of administrative works by exchanging information with corporations and provide 

accurate information 

Peruvian National Development 

Agenda 

Peruvian Digital Agenda e-Government National Strategy 

Policy 

Sector 

• Maintain stability of national budget and 

macro economy while expanding 

investment 

• Utilize science & technology proactively 

for national development 

• Provide information on market and 

policy to expand business opportunities 

• Support job creation and small & 

medium companies 

• Reinforce support for manufacturing 

and service industries through ICT to 

increase productivity 

• Improve utility and access to ICT by 

small and medium companies 

• Promote electronic commerce 

• Improve government service contact 

point with citizens and businesses 

• Provide citizens and businesses 

with e-Government service 

through IT 

• Develop and promote virtual 

payment platform that enables 

online service 

• Electronic procurement system 

Business 

Sector 

• Online incorporation 

• Advance national electronic procurement 

• Single gateway for overseas trades 

• Electronic tax payment/ electronic account 

book 


• Minimize corporate burden through efficient handling 

of business related petitions 

• Encourage electronic commerce to expand 

government-related t business opportunities and to 

make transactions more efficient 

104

Implementation strategy - Governance : 

Set up management system to accelerate e-Government 



The national level e-Government is implemented with efficiency by redefining roles of relevant organizations, revising 

Informatization related laws and policies and securing Informatization competency. 

Empowerment 

Set up 

manageme 

nt system 

to 

accelerate 

e- 

Governme 

nt 

Value 

Proposition 

Policy 

Sector 

Beneficiary 

(government/ 

citizen/ 

corporation) 

Supplier 

(government) 



• Strengthen competitiveness of 

local and state governments 

and develop local platform for 

development and growth 


sector 

• Accelerate online administration by revising relevant laws and regulations 

• Enhance the level of satisfaction among citizens and businesses by providing comprehensive 

Informatization service s through accelerated implementation of e-Government 

• Utilize limited resources for Informatization by strategic management system on a national level 

• Rapid implementation of Informatization through clear R&R 


• Set up comprehensive plan that 

includes ICT in education sector 

• Expand democracy and civil 

participation through ICT 

• Develop technology for information 

society 

• Implement information society by 

carrying out planned projects 

strategically 


• Set up laws and policies to integrate 


• Define R&R to innovate process 

• Set up comprehensive laws and policies 

on a national, local amd regional level 

regarding e-Government 

• Set up plan for integrating ICT into 

education 

Business 

Sector 

• Expand education on Informatization for 

personnel in Ministry of Education as well as 

students 

• Introduce ITIL within Ministry of 

Finance(MEF) 


• Set up efficient management system for 


• Secure personnel and competence for implementation 


• Revise e-Government related laws and regulations 

• Expand education on Informatization 

105

Implementation strategy - infrastructure : 


Set up technical platform for efficient implementation of e-Government 


The technical standards will be set up to secure efficiency in implementing e-Government and technical platforms that can 

be utilized jointly will be secured to save costs by sharing information system. 

Integration 

Set up 

technical 

platform 

for 

efficient 

implement 

ation of e- 

Governme 

nt 

Value 

Proposition 

Policy 

Sector 

Beneficiary 

(government/ 

citizen/ 

corporation) 

Supplier 

(government) 




sector 

• Utilize science & technology 

proactively for national 

development 

• Reuse common technical platform to save development cost 

• Set up national standard to expand collaboration among institutions and opportunities of 

participation by private corporations 

• Enhance ease of use for end-users by providing standardized method of access 

• Enhance work efficiency through interconnection among systems and government-wide mutual 

operations 

• Reduce cost of developing information system and secure stability of operation through integration 

and standardization 


• Implement ICT Infrastructure for 

information society development 

• Develop technical resources and 

promote R&D for information society 

• Promote development of S/W, H/W 

industries and legitimate use of S/W 

• Promote electronic commerce 


• Implement integrated systems 

• Develop and utilize PKI-based 

electronic signature and public 

certification system 

• Developelop and promote virtual payment 

platform that enables online service 

• Set up management standards for 



Business 

Sector 

• Electronic signature 

• Set up national electronic ID system(DNI) 

• Set up national technical standards and the system to 

jointly utilize Informatization resources 

• Expand joint utilization of information and technology 

106

Strategic tasks 


4. Strategic Tasks 

Here are 15 strategic tasks according to e-Government strategy and direction of project implementation 

e-Government strategy 


information system strategy task 

G2G 

Efficiency 

Enhance efficiency of 


Automate administrative works that support 

national agenda 

Digitize and share common administrative 

information 

A 

B 

C 

Local Gov. administrative info. System 

Administrative information sharing system 

Electronic HR management system 

G2C 


Establish citizen-centeredcentered 

information supply system 

Expand online public services for citizens 

Lower the barrier of administrative institutions 

and redesign them into citizen-oriented one 

D 

E 

F 

e-Document system 

Judicial information system(Poder Judicial) 

National Accounting and Budget 

G2B 

Productive 

Expand corporate productivity 

through business support 


Integration 

Set up technical platform for 

efficient implementation 


Governance 

Empowerment 

Set up rigorous management 

system to accelerate 

Implementation of e-Government 

Minimize corporate burden through efficient 

handling of corporate petitions 

Expand government-related business 

opportunities and promote e-Commerce 

Set up national technical standards and scheme 

to jointly utilize Informatization resources 

Expand technical platform for joint utilization of 

information and technology 

Set up efficient management system for 


Revise laws and policies regarding 

e-Government service 

Expand personnel and competency for 


G 

H 

I 

J 

K 

L 

M 

N 

O 

National Identification 

Integrated t Single portal for Citizen 

Health and Welfare System 

Education information system 

Enterprise support system 

e-Custom system 

National procurement system 

Digital Signature system 

National Integrated Computing Center 

Improvement 

Revise laws and policies 

Expand education on Informatization 

Improve e-Government project 

management 

107







1. To-Be e-Government Landscape 

2. To-Be Model of Information system 

3. Organization for e-Government 

4. Revision of Legal System 


108

To-Be e-Government Landscape 


1. To-Be e-Government Landscape 

The landscape of the to-be model realized through the e-Government Master Plan of the Peru is as follows 

Efficiency 


The Legislature 

The Judiciary 

The Administration 

Local Government 

National 


Judicial information 

system 

(Poder Judicial) 

National Accounting 

and Budget 

Local Gov. 

administrative info. 

System 

Electronic HR 

management 

system 

National Strategy 

Administrative Works 

Human Resource 

Budget and Account 

Diplomacy 

Trade for Foreign 

Development Resource 

Citizen Participation 


Integration 

Administrative 


system 

Health and Welfare 

System 

Education 


Productivity 


National 

procurement 

system 

Integrated 

Single 

portal for 

Citizen 

Enterprise 

support 

system 

Citizen 

Enterprise 

Type of Project 

G2G 

G2B 

National Integrated 

Computing Center 

Digital Signature 

system 

G2C 

Infra 

109

A. Local Gov. administrative info. System- Define Tasks 



The Local Gov. administrative info. System enhances work efficiency and uplifts services for citizens by automating 

administrative as well as civil petition works of local governments 

Task 

Local Gov. administrative info. System(Local e-Gov Informatization System) 

Objective 

• To enhance work efficiency by digitizing works of front-line administrative institutions that serve as a liaison between citizens and 

central government 

• To achieve decentralization, citizens’ participation, and local autonomy 

• To support seamless administration services 

Scope of Implementation 

• Implementation 

- Establish standard Local Gov. administrative info. System(GOBIERNOS 

REGIONALES) 

- Establish standard administrative information system for district 

offices(GOBIERNOS LACALES) 

• Connection 

- Central government institutions 

- Local governments 

• Governance for interconnection of information/system among institutions 

- Implement escalation/statistics system among district offices, local 

governments and central government institutions 

- Standardize administrative works 

- Digitize civil petition works 

Major Considerations 

• Internet-based online processing of civil petitions through Integrated 

Electronic Civil Petition System(Single Portal for Citizen) 

• Expand standardization of administrative works 

• Implement the function of consulting with central government 

110

A. Local Gov. administrative info. System- Issues and Solutions 



The Local Gov. administrative info. System is required to reduce the Informatization gap among different local 

governments, to informationize local administrative works, particularly those of district offices and to enable 

interconnection between central and local governments. 

Problems & Requirements 

Expected Effects 

National 

Policy 

Institution 

Interview 

• National development agenda 

- Reinforce services for citizens 

- Establish a channel for citizens to participate in social affairs 

- Decentralize and protect the isolated class 

- Enhance transparency and efficiency of public sector 

- Simplify administration 

• National ICT Vision 

- Redesign process to make government administration more 

efficient and transparent 

• e-Government implementation strategy 

- Simplify conventional administrative procedures using IT 

- Develop public administrative process into more efficient 

and user-oriented one 

• Informatization of district offices is needed and the level of 

Informatization of local governments lags behind - Ministry of 

Economy and Finance 

• There is a significant Informatization gap among local 

governments and the level of Informatization in dealing with 

civil petitions is low and thus the Local Gov. administrative 

info. System is required - Callao local governments 

• There is a significant Informatization gap among district 

offices - Los Olivos District Office 

User 

(Citizen’s 

perspective) 

User 

(Government’s 

perspective) 

Improvement 

Case 

• Reduce the occasions to visit institutions and 

processing time, provide convenient civil petitions 

services 

• Enhance participation of citizens 

• Reduce workload through information shating and 

exchange among government institutionsi i 

• Enhance efficiency and transparency of conducting 

administrative works through vertical/horizontal 

administrative interconnection among central 

government offices, local governments and district 

offices 

• Enhance work efficiency through collaborative 

system based on IT technology 

• Korean Case(Local Administrative System, 2007) 

- Digitization ratio for administrative work 

processes(75%) 

- Digitization ratio for site works(70%) 

- Number of electronic reports and statistics(1,393) 

- Number of electronic civil petition services(398) 

- Number of information interconnections ti in dealing 

with civil petitions(184-> 550) 

111

A. Local Gov. administrative info. System - System Diagram 



The Local Gov. administrative info. System is composed of the integration of Internet civil petition system, civil petition 

service center and internal/external systems, based on the integrated civil petition administrative system. 

Local Government Administrative Information System 

Administrative processing 

of civil petition 

Integrated Administrative 

Civil Petition Processing System 

External 


Public servant 

Internet 

civil petition system 

Request 

and view civil petition 

civil petition / information 

certificate 

system 

General public 

civil petition 

processing 

system 

Civil petition 

service 

center 

Resident 

Environme 

nt 

Local 

developme 

nt 

Fishery 

Land 

register 

Automobile 

Constructio 

n 

Health lth& Local 

Agricultural 

l 

Well-being industry district 

Culture/ 

Tourism 

Forestry 

Water 

supply and 

drainage 

Transportat 

ion 

Stock 

breeding 

Disaster 

and 

calamity 

Central 


System 

Local 



System 

Internal 


Health 


System 

Education 


System 

Central 


Other local 

Governments 

Unmanned civil 

petition dispenser 

(KIOSK) 

Finance 

Tax 

Law/ 

Regulation 

Internal 

administrati 

on 

Electronic 

Payment 

System 

112

A. Local Gov. administrative info. System - Functional Requirements 



The major functions of the system are as follows. 

Module Functional Requirements Description 

Integrated civil 

petition 


system 

- 

• Digitize and manage civil petition administrative works such as resident, land register, automobile, 

construction and etc 

Internet civil 

petition system 

civil petition information system 

civil petition processing system 

• Receive civil petition application and provide information on processing procedure 

• Inform of application and processing result of civil petition 

civil petition service 

center 

External 


Unmanned civil petition 

dispenser(KIOSK) 

Central government 

interconnection system 

local governments 

interconnection system 

• Issue civil il petition application documents 

• Interconnected with the central government system to process administrative works and to share 

civil petition statistical information 

• Interconnected with the local government & district office systems to process administrative works 

and to share civil petition statistical information 

Internal 


Health Administration 

System 

Education Administration 

System 

Electronic Payment 

System 

• Interconnected with Health Administration System of corresponding local governments 

• Interconnected with Health Administration System of corresponding local governments 

• Interconnected with Electronic Payment System to process internal works 

113

B. Administrative Information Sharing System - Define Tasks 



The Administrative Information Sharing System enables all administrative and financial institutions to share administrative 

information to enhance administrative efficiency by reducing documents that citizens should prepare and submit 

Task 

Administrative Information Sharing System (Government Information Sharing System) 

Objective 

• To dramatically reduce the number of forms and applications that citizens should prepare by sharing administrative information 

• To elevate the quality of administrative services by reducing the need for physical visits to administrative institutions and processing 

civil petitions immediately upon preparation of necessary documents 

• To enhance administrative efficiency by reducing documents to be issued and subsequently saving human resources 



- Manage interconnection among institutions 

- Coordinate large-scale information 

- Manage authentication of public financial institutions 


- API for interconnection of data/system among institutions 

- Common technology, standardization 


- Define major administrative documents (regarding residence, real estate, 

automobile, company, tax etc.) for administrative /financial institutions 

- Set up laws and policies to eliminate the practice of printing out a variety 

of administrative documents including certificates 


• Define information for common use 

• Define institutions that provides services for common use 

• Set up technical standards for interconnection of heterogeneous 

systems among various institutions, along with regulations for them to 

comply with 

• Set up security policies and security standards 

114

B. Administrative Information Sharing System - Issues and Solutions 



Lack of administrative information sharing due to lack of collaborative system among institutions is a problem faced by the 

e-Government project and the Administrative Information Sharing System is required to reduce physical visits to 

administrative institutions as well as issuance costs. 



National 

Policy 



- Enhance transparency in operation of public sector 



- Redesign process to make government administration 

more efficient 





User 

perspective 

• Reduce visits to the administrative institutions to 

have administrative documents issued as well as 

issuance costs 

• Reduce the number of documents to be submitted 

• Korean Case(Government Information Sharing) 

- Reduced the number of documents to be 

• A scheme to promote collaboration among institutions is 

submitted to issue a passport from seven to one 

required- Justice Department 

application and a photo 

• Paper-based works make administrative procedures 

-Digitized 71 major administrative documents 

inefficient- Procurement Office 

regarding resident, real estate, automobile, tax 

• Failing to share information due to monopoly of information 

and etc.(2008) 

is a problem faced by the e-Government project - Ministry 

- Interconnect all administrative 

of Justice, Ministry of Trade and Tourism 

Improvement institutions(50)/local governments(252)/ 

Institution • Information is hardly shared due to lack of collaborative 

Case 

public institutions(50)/ financial institutions(16) , 

Interview system among institutions- National Tax Office 

2008 

• There is insufficient interconnection of systems among 

- More than 80 million public usages (2008) 

institutions due to lack of standardization - Ministry of 

- Reduced the amount of documents to be 

Construction 

submitted by 67%, compared to 2003, with 290 

• Absence of process interconnection among institutions is a 

million documents saved (2008) 

problem faced by the e-Government project - Central 

- Issuance cost reduction (29M$, 2007) 

Reserve Bank 

115

B. Administrative Information Sharing System - System Diagram 



The Administrative Information Sharing System enables to provide information seekers with administrative information 

retained by individual institutions. 

Administrative Information Sharing System 


Public institutions 

Person in charge 


information 

view 

Portal for joint use of 


information 

Standard 

management 


Information joint use 

management 

Information view 

notification function 

View privilege 

management 

Institution interconnection management 

Use institutions 


ti 

management 

Log management 

Supply institutions 


ti 

management 

Version management 

Administrative information summary DB 

Institution that retains 

and/or requests 

information 

Information information system 

system 

summary 

DB 

Administrat 

ion 

DB 

Financial institutions 


Institution and Person 

in charge login 

management 

Organization and User 

management 

Usage management 

Information open 

processing 

Large amount of information relay management 

Relay 

Classify, Collect 

Public Financial Authentication Management 

Authentication 

management 

Authentication service 

116


B. Administrative Information Sharing System - Functional Requirements2. To-Be Model of Information system 



Portal for joint use 

of administrative 

information 

- 

Use institution interconnection 

management 

• Standard management, administrative information joint use management, Person in charge 

information view notification function, view privilege management 

• Institution and person login management, institution and user management, usage management, 

information view processing 

• Manage interconnection status with institutions that seek administrative information 

Institution 


t 

Supply institution 

interconnection management 

• Manage interconnection status with institutions that supply administrative information 

management Log management • Provide log for using and providing administrative information 

Version management 

• Manage the version of administrative information 

Large amount of 

information 

relay management 

Relay 

Classify, collect 

• Deliver administrative information to institutions that want to use it 

• Collect and classify data from institutions that provide administrative information 

Public financial 


management 

Authentication management 

Authentication service 

• Manage authentication information required to use administrative information 

• Perform login function required to use administrative information 

117

C. Electronic HR Management System- Define Tasks 



The Electronic HR Management System improves the level of HR management of government by integrating g a 

comprehensive range of HR management, including payroll and career from employment to retirement. 

Task 

Electronic HR Management System (Human Resource Management System) 

Objective 

• To strengthen competitiveness of government by enhancing the level of HR management 

• To enable central government institution in charge of HR to inquire and collect updated HR information of all Public servants on a real 

time basis 

• To provide basis for establishing government HR policies 

• To enhance work efficiency of those who are in charge of HR in individual institutions 



- Establish Standard HR system for administrative institutions: A 

comprehensive HR works ranging from employment to retirement 

(employment, promotion, career, education & training, pay, evaluation) 

- Establish central integration server: collect HR information of individual 

institutions for integrated analysis 

- Establish web server interconnected with integrated HR server: provides 

basic statistical data and employment information through the Internet 


- Interconnect with electronic HR management system of individual 

institutions 


- Establish laws and policies to enforce interconnection of all institutions 

- Establish management system and process for proper information 

management 


• Scientific statistics and data are required for HR policies to nurture 

creative and superior talents 

• Standardization and integration of individual HR systems of various 

institutions is required to integrate HR information of institutions, which 

in turn requires improvement of HR work process and standardization 

of documents 

118

C. Electronic HR Management System- Issues and Solutions 



Electronic HR Management System integrates and manages the HR information of public servants to provide information 

needed to set up HR policies, through which efficiency and transparency of administrative works can be enhanced. 



National 

Policy 







efficient 


-Simplify conventional administrative procedures using IT 



User 

perspective 

System 

perspective 

• Reduce workload by digitizing HR records 

management works 

• Enhance transparency and fairness of HR works 

• Enhance efficiency of HR works through 

electronic processing 

• Help appoint right people 

• Provide statistical data to set up HR policies 

• Enhance transparency of HR administration 

(Necessary HR Information is available to HR 

policy maker, general Public servant, and 

citizens as well) 

• To reduce cost by eliminating redundant 

investment through the use of standardized 

system 

• To reduce cost and personnel by sharing 

information 

Institution 

Interview 

• Every institution operates its own HR management system 

but the absence of integration makes it difficult to set up 

governmental HR policies - PCM 

Improvement 

Case 

• Korean Case(Electronic HR Management 

System) 

- 69 institutions adopted it (2007) 

- Usage ratio as opposed to all system functions 

was 94.8%(2007) 

- Thanks to seamless appointment workflow, the 

time to take from official appointment to its 

confirmation has reduced from three hours to 

two minutes 

- Time to collect and HR data and create 

corresponding statistical data has dramatically 

reduced 

119

C. Electronic HR Management System- System Diagram 



Electronic HR Management System is largely comprised of an Electronic HR Management System of each individual 

institutions, integration server, and a citizen web server. 

Electronic HR Management system 

HR Management 

Record Appointment Salary class 

Prize 

management 

management 

management 

management 

Education & 

training 

management 

Organization 

management 

Employment 

management 

Evaluation 

management 

Discipline 

management 

Promotion 

management 

HR work 

processing 

Pay management Service management Personnel management 

HR 

information 

Integration 

server 

Policy maker 

Integration DB 

Person 

in charge of HR 

Pay 

management 

Work status 

management 

Number of 

Personnel 

Insurance 

management 

Business trip 

management 

information 

management 

HR 

information 

Citizen 

web server 

View/modify 

HR information 

Personal information 

Individual’s HR Information Management 

Department manager 

information 

Director information 

Search 

employment 

information 

Search 

Statistics 

information 

Individual 

public 

servants 

Work support Approval box Open information 


120

C. Electronic HR Management System- System Diagram 





Electronic HR 

management 

System for 

individual institution 

HR management 

Payroll management 

Vacation management 

Personnel management 

Individual’s HR information 

management 

• Process a variety of HR works including HR records, employment & appointment, salary class, 

honors & disciplines, i education & training, i organization, employment, evaluation, and promotion 

• Process pay and insurance works 

• Manage duty status, leave of absence, and business trip 

• Manage the information on the number of personnel 

• Modify personal information 

• View pay and tax information 

• Manage holiday and business trip management 

• Work performance evaluation 

Integration server 

Support policy maker 

• HR evaluation 

• Official assignment of government HR 

• Inquire statistical data of Public servant s 

Citizen web server 

Provide statistical information 

• Provide a variety of statistics information to ensure HR transparency by disclosing HR policy 

making procedure 

• Information on the number of Public servants in each institution or classification by job title 

• Information on employment, promotion, retirement and etc. 

121

D. e-Document system- Define tasks 



e-Document system is one of the most fundamental e-Government infrastructure that pursues「paperless p p administration」」 

and aims at rapid handling of works within and among institutions, efficient handling of work through standardized work 

management, and efficient preservation of official records. 

Task 


Objectives 

• Save administrative costs during the process of manufacturing, distribution and warehousing through implementation of paperless 


• Integration ti of administration i ti between central government and local l government 

• Strengthen collaboration among institutions and monitor government administration on a real time basis 

• Innovate the way of handling works and standardize government works 

• Rigorous documentation of official records and improve the level of record preservation 


Core Considerations 


• Utilization of electronic document within institutions → distribution of 

- Document Management System, Electronic Document Distribution 

electronic documents among institutions → public records 

System, Record dManagement tSystem, Electronic Authentication ti ti System, 


Directory System(LDAP), Electronic Document Interconnection System • Revise laws and policies to enforce the use of electronic administrative 

And Outage & Statistics Management System 

documents and to ensure the administrative effect of electronic 

• Governance 

documents 

- Enforce electronic processing of administrative works, Revise provisions • Sustain change of environment into electronic processing of 

regarding electronic processing, among general administrative i ti procedure 

administrative works including electronic approval 

laws, Define administrative effect of electronic document, Educate 

• Setting up functional standards, security and interconnection of e- 

personnel in charge on utilization of electronic document and educate 

Document system among institutions must be preceded. 

managers about the necessity of electronic approval and change 

management 

122

D. e-Document system- Issues and Solutions 



Enhancement of efficiency in public sector, simplification of administrative work and paperless p administration have been 

identified as the necessity of introducing e-Document system and it is expected to save administrative costs with the 

establishment of e-Document system 



National 

Policy 


- Enhance efficiency in public sector 


- Redesign process to enhance efficiency and transparency 

of government administrative works 


- Simplify administration through IT 

User 

Perspective 

• Rapid and easy documentation through 

standardized form 

• Real-time distribution of documents through 

electronic approval, electronic mail 

• Tight preservation of documents since electronic 

documents are preserved upon creation of them 

• Save administrative costs 

Institution 

interview 

• Improve paper-based p administrative services 

• “e-Document system needs to be introduced”(Ministry of 

Trade and Tourism) 

• “Paper-based documentation is dominant in dealing with 

comprehensive national administrative works”(Procurement 

Office) 

System 

Perspective 

Advance Case 

• Integrated t and democratic operation of government 

through decentralization 

• Efficient operation through innovation of workhandling 

system 

• Integration of administrative work processing by 

setting up connection, security and document 

standardization among governmental institutions 

• Korea selected and implemented digitization of all 

documentation procedures as one of the tasks of 

31 st e-Government project 

• Currently, 96.9% of all government documents are 

approved electronically and 

• 97.4% of all government documents are distributed 

electronically among administrative institutions 

123

D. e-Document system- System Diagram 



Users (Public servants) in administrative institutions create and distribute documents using electronic document system 

and legacy system through designated work portal and interconnect them with Record Management System 

Electronic Document System 

Various Institutions 

i Central Management Institutions 

i 

Document 

work processing 

e-Document 

System 

Workflow 

e-Document 

Distribution System 

document relay 

Receipt/t transmission 

of fdocument 


Process 

document works 

work por rtal 

electronic approval 

document warehousing 

Communication 

e-Mail 

Verify transmit/receipt 

Outage management 

Digital Archiving System 

Inquire records 

Other institutions 

bulletin board 

Receipt of records 


(manager) 

Interconnection of electronic approval 

Search/ Utilize 

Document 

Warehouse 

Legacy Systems 

Disposal 

124

D. e-Document system - Functional Requirements 



The following table describes major functions of the system. 


e-Document 

system 

(Workflow) 

e-Document 

system 

(Communication) 

Electronic 

document 

distribution 

system 

Record 

management 

Work Portal 

Electronic approval 

Data management 

Document distribution 

Electronic mail 

Address book 

Schedule management 

Bulletin board 

Community management 

Document linking and interconnection 

Verification of transmission and 

receipt 

Outage management 

(Central management system and 

monitoring) 

Receive, register and classify records 

Discard and transfer records 

• Portal to facilitate handling of individual works 

• Information and document flow management regarding electronic approval 

• Systematic management of documents by classify and saving various data according to work 

type 

• Distribute a variety of documents and information 

• Smooth distribution of information within institutions through digitization of communication tools 

among members such as mails and fax. 

• Systematic management of individuals’ factions scattered across organization 

• Efficient management of shared resources and schedules by sharing schedules among 

individuals and groups 

• Broad information sharing among all members of institutions and collection of opinions 

• Function for improvement on communication within and among institutions 

• Management of document transmission and receipt, investigation of distribution paths, security 

• Create and manage information to certify completion of delivery, Open, issue, store, manage 

certificate of document delivery 

• Central management of electronic documents, records of electronic document distribution and 

statistics management, Help-Desk for individual institutions 

• Monitor and control inking and interconnection server and individual institutions server 

• Receive records to be transmitted and manage them according to classification criteria 

• Discard and transfer records 

system Search and utilize records • Let institutions or general public records and manage relevant statistics 

Confidential management • Manage and utilize confidential records regarding national security 

125

E. Judicial information system - Define Tasks 



The Judicial information system is an integrated judicial information system that standardizes and digitizes the full range of 

judicial works including a receipt of criminal cases, investigation, determination, judgment and execution to promote joint 

utilization of judicial information. 

Task 

Judicial i information system (e-Justice System) 

Objective 

• To standardize and digitize the full range of judicial works including a receipt of criminal cases, investigation, determination, judgment 

and execution to realize rapid, fair and transparent criminal justice procedures 

• To prepare integrated management system for joint utilization of judicial information, which is current managed by justice institutions 



- Establish a single gateway for citizen support services 

- Document management service: preserves legal records 

- Services that support investigation, judgment, execution etc. 


- API for interconnection of data and system among government institutions, 

independent Constitutional institutions and financial institutions 


- Set up laws and policies to reinforce interconnection of all institutions 


• Security system that can protect judicial information of citizens 

• Integrated DB for judicial information 

• Enhance the nationwide telecommunication network 

• Revise and improve laws and policies to enhance work efficiency in 

execution and judgment and to digitize relevant information 

126

E. Judicial information system - Issues and Solutions 



Judicial information system is required to share judicial information and to streamline judicial works by digitizing 

g 

information on lawsuits and court decisions. 



National 

Policy 







efficient 



- Develop ppublic administrative process into more efficient 


User 

perspective 

• Rapid processing of criminal lawsuit 

• Work innovation of criminal judicature 

• Improvement of criminal justice service quality for 

people 

Institution 

Interview 

• Judicial information such as criminal records needs to be 

digitized and shared - Ministry of Justice 

• Informatization is less prioritized in dealing with major works 

of Justice Department - RENIEC 

• Judicial works such as lawsuits and court judgment require a 

lot of documents and complicated procedures, which needs to 

be renovated - Central Reserve Bank 

Improvement 

Case 

• Korean Case(Criminal judicature information 

integration system) 

- 1,022 criminal cases have been digitized 

- 1,361 prescribed criminal case forms have been 

standardized 

- The period to handle summary procedures has 

reduced from 120days down to 3~5 days 

- 510 pieces of criminal cases information are 

shared among relevant institutions 

- 48 civil petitions in criminal case are issued and 

processed online 

- 11 criminal case online Integration services are 

provided. 

127

E. Judicial information system - System Diagram 



Judicial information system is comprised of a number of service modules, including investigation support, judgment 

support, execution support, document management, and citizen support service. 

Judicial information system 

Investigation support service 

Judgment support service 

Justice department 

Perform 

Judicial work 

Receipt/transmittance/indictment 

Investigation procedures electronic 

processing of 

Written opinion, notice of lawsuit 

electronic records 

Criminal/juvenile/family 

electronical Judgment procedures 

Electronic records such as statement of 

decision 

Judiciary 

Information 


institutions 

Supreme court 

Execution support service 

Document management service 

Ministry of justice 

Confinement/ property 

Execution procedures electronic 

processing of 

Electronic records such as statement of 

instruction 

Investigation/judgment/execution 

Electronic legal document management 

Records 

Independent 

Judiciary 


Information 

Offices 

Process 

Judiciary civil petition 


Defense lawyers 

Apply for civil petition 

Citizen support services 

Search progress 

status of case 

Disclose 


i ti Notify result 

information 

Apply for certificate 

Pay monetary 

penalties 

Payment 

Financial 

institutions 

128

E. Judicial information system - System Diagram 





Investigation 

support service 

Judgment support 

service 

Execution support 

service 

Document 

management 

service 

Citizen support 

services 

Receipt/transmittance/indictment 

Digitize investigation procedures 

Digitize records of written opinion and 

notice of lawsuit 

Criminal/juvenile/family 

Electronic processing of judgment 

procedures 

electronic statement of decision 

confinement/ property 

Electronic processing of execution 

procedures 

electronic statement of instruction 

Investigation/judgment/execution 

Electronic lawsuits records document 

management 

Preserve records 

Apply civil petition 

Inquire progress status of cases 

Apply online civil petition 

Disclose administrative information 

Notify result 

Pay monetary penalties 

• Process investigation works including receipt of investigation, transmittance and indictment 

electronically and digitize relevant documents that are created 

• Process judicial procedures electronically and digitize relevant documents that are created 

• Process execution procedures based on court decision electronically and digitize relevant 

documents that are created 

• Digitize and manage documents that are created during the process of investigation, 

judgment, and execution using the Electronic Document Management System 

• Preserve and manage a variety of electronic documents and records that are interconnected 

with Electronic Document Distribution System and individual application systems 

• Register and upload digitizable documents among various documents with regard to criminal 

case that used to be physically submitted to a number of different institutions 

• Real-time inquiry of the information on progress status of cases 

• Apply civil petition services such as online issuance 

• Open application for judicial information 

• Notify the result of investigation and judgment 

• Provide comprehensive penalty payment services including online inquiry and payment 

through a web link to financial institutions 

129

F. National Accounting and Budget - Define Tasks 



The National Accounting and Budget provides a basis for innovation of financial policies by establishing risk management 

system based on integrated finance management. 

Task 

National Accounting and Budget (National Accounting and Budget system) 

Objective 

• To introduce advanced accounting policies including program budget policy, accrual basis, and double-entry system 

• To automate the full range of financial activities including budget assignment, execution, settlement of accounts, and performance 

management performance management and to support financial activities based on integrated information 

• To build an Internet-based portal to support efficient financial activities 


- Budget management 

- Accounting management 


- Project management 

- Statistics analysis 


- API for interconnection of data and system among government institutions, 

independent Constitutional institutions and financial institutions 




management 


• Convert from expenditure/settlement system to budget plan basis 

• Standardize accounting practices of different institutions 

• Set up a comprehensive financial management processes, including 

National budget operation plan, budget arrangement and performance 

management 

• Work out a scheme to interconnect with existing legacy systems 

130

F. National Accounting and Budget- Issues and Solutions 



Refurbishing and upgrading g outdated National Accounting and Budget will pave the way for enhancing efficiency of 

financial system by integrating financial information and supporting transparent processing of financial works. 



National 

Policy 


- Sustain national finance and stability of macro economy and 

encourage investment 





efficient 





User 

perspective 

• Implement efficient finance management through 

analysis from various perspectives 

• Reduce budget waste through integrated National 

Accounting and Budget 

• Enhance ease of use through Internet-based userfriendly 

interface as well as management efficiency 

• Secure transparency of financial activities through 

systematic management of financial information 

Institution 

Interview 

• Current National Accounting and Budget(SIAF) was 

developed with obsolete technology and thus a 

comprehensive renovation is required with much focus on 

budget planning function. It is also required to be 

interconnected with the Procurement System- PCM 

• Current National Accounting and Budget(SIAF) has some 

structural problems that cause excessive time and effort to 

process regular works. 

Improvement 

Case 

• Korean Case(National National Accounting and 

Budget) 

- Reduced labor costs worth 79 billion won 

annually in finance & accounting related 

administrative institutions by simplifying and 

automating financial works 

- Saved mail delivery costs worth 25 billion won by 

eliminating mail delivery for financial data 

- Cut administrative costs of 16 billion won by 

digitizing a variety of finance related documents 

including finance execution report s and bills 

131

F. National Accounting and Budget- System Diagram 



National Accounting and Budget is largely comprised of the Integrated finance management system that manages budget, 

accounting and project and the statistics analysis system 


Perform 

Financial work 

Budget management 

Preliminary 

Finance planning 

feasibility test 

Accounting management 

Income/expenditur 

e management 

National 

credit/debit 

management 

Finance 

information 

Central 

government 


Budget planning 

Budget allotment 

National asset 

management 

settlement 

Inquire 

financial 

Information 

Decision maker 

Project registration -> execution -> 

performance management -> project 

termination 

Project management 

Statistics analysis 

Monitoring(individual project, execution, 

performance) 

Financial 

formation 

Local 

government 

Independent 

Financial 


formation 

offices 

Inquire 

financial 

Information 


Analysis tool 

(OLAP,EIS) 

Data Warehouse 

Raw data 

payment 

Financial 

institutions 

132

F. National Accounting and Budget- Functional Requirements 





Financial planning 

Budget 

Management 

Accounting 

Management 

Project 

Management 

Preliminary feasibility test 

Budget planning 

Budget allotment 

Income/expenditure 

management 

National credit/debit 

management 

National asset management 

Settlement 

Project Life Cycle Management 

Monitoring 

• Review and finalize budget execution status, performance information, feasibility test for individual 

projects 

• Finance and budget execution and new transactions are automatically journalized so that they are 

utilized for performance management 

- Finance management(Income, expenditure, fund) System 

- Asset· Debt Management(national property, item, credit, debt) System 

- Accounting Management(settlement, cost accounting) System 

• Comprehensive management of all financial projects from beginning to end, Real-time inquiry of 

project status and risk management 

- Register a new project 

- Inquire detailed status of individual project 

- Preliminary feasibility test and monitoring execution performance 

Statistics Analysis - 

• Support decision-making through rigorous analysis of finance information from various 

perspectives including sector, division and function 

- Finance Statistics Analysis Tool System(olap) 

- Eis(executive Information System) 

- Data Warehouse, Data Mart 

External 


- 

• Support integration management of financial Information from central government, local 

governments, and relevant institutions 

- External Interconnection I/F development, Electronic Document development 

- Establish Document Relay And Warehousing System 

133

G. National Identification - Define Tasks 



The National Identification is designed to provide citizens with more convenient public services by establishing the basis 

for e-Government with regard to integrated resident information 

Task 

National Identification(National Identification System) 

Objective 

• To establish efficient NID management system 

• To sustain quality assurance management activities 

• To establish the basis for providing services to support government policies through accurate statistics 




• Security system to protect resident information 

- NID system: Establish management system for NID 

• Prevent forgery or alteration of resident registration certificate 

- Fingerprint information system: Identification, acquisition and utilization of 

• Prepare the basis for joint utilization of resident fingerprint 

registration 

- Card Issuance System: Issuance and identification of NID 

- Citizen support service: online issuance of certificates for birth, marriage, 

death and etc. 


- API for interconnection of data and system among institutions 

- Common technology, standardization 




management 

134

G. National Identification - Issues and Solutions 



High demand for birth, marriage, and death certificates as well as complicated procedures necessitate the National 

Identification, especially for those who reside in remote areas. The National Identification is both a core citizen service and 

a basis of e-Government 



National 

Policy 





- Redesign process to make government administration i ti more 

efficient 





User 

perspective 

• Active utilization of public administrative service by 

reinforcing NID 

• Support rapid and precise national policy-making 

by utilizing basic demographic data 

• Prepare the basis for e-Government through basic 

demographic data 

Institution 

Interview 

• Informatization is urgently required to deal with resident civil 

petitions such as issuance of various certificates including 

marriage, birth, and death certificate - Procurement Office, 

Ministry of Education, Registration Office 

• There is a high demand for birth certificate and/or marriage 

certificate and the procedure is complicated. Online 

processing is required - Ministry of Transportation and 


• Resident registration and birth certification need to be 

digitized iti d - National Election Management Committee 

• Difficult to issue resident registration cards for people in 

isolated areas due to geographic remoteness, Electronic 

resident registration certificate is the viable alternative but is 

not implemented due to lack of budget- Resident Information 

Management Office 

• Certificated issuance procedure(birth, death etc.) need to be 

renovated - Central Reserve Bank 

Improvement 

Case 

• Korean case(Resident Registration Information 

Center) 

- Number of joint uses for resident registration data: 

15,000 

- 1,682 institutions use the authentication service to 

verify the validity of the resident registration 

certificate 

135

G. National Identification - System Diagram 



National Identification is comprised of NID system, fingerprint information system, card issuance system, and citizen 

support service. 


RENIEC 

Issue NID 

NID management 

Image management 

NID system 

Card management 

statistics management 

NID 


service 

Resident 

information 

Central 

government 

Central government Inquire NID 

Birth Death Adoption 

Fingerprint information 

system 

Address 

Change 

Marriage 

Card Issuance System 

Divorce 

Resident 

information 

Local 

government 

Local governments 

Matching Server 

Issuance 

Server 

Card 

Printer 

IC-Card 

printing 

Independent 

Resident 


information 

offices 

Apply 


general public 

Apply for issuance 

of NID card 

Citizen support service 

Apply for 

certificates 

Resident 

information 

G4C 

136

G. National Identification - System Diagram 





NID management 

• Warehouse and operate identification data 

Card management 

• Deliver through card management system after extracting data for issuance 

NID system 

Image management 

NID authentication service 

Statistics management 

• Reissue, replace, discard and distribute ID 

• Create reports 

• Transform issuance number 

• Verify the validity of ID 

• Create issuance data 

Fingerprint 

Information System 

• Fingerprint recognition scan, feature extraction 

- • Register fingerprint recognition information 

• Compare and validate fingerprint recognition 

Card Issuance 

System 

- 

• Card and Application Management and Key Induction 

• ID targets management, issuance, distribution, lost & found, withdrawal, view and etc. 

citizen support Apply for Issuance of NID Cards • Request for issuance of a new ID card, request for reissuance if lost 

service Apply for certificates • Apply for a variety of personal certificates for birth, death, marriage, divorce and etc. 

137

H. Integrated Single portal for Citizen - Define tasks 



Citizens are able to get access to information services of all administrative institutions through a single gateway and are 

able to have certificates and other administrative documents issued and have civil petitions taken care of online, promoting 

convenience and benefits for citizens. 

Task 

To establish the Establish Integrated t Single portal for Citizen 

Objectives 

• To provide information services of all administrative institutions through a single portal website 

• Citizens are able to get access to administrative services through a single portal site without having to know which administrative 

institutions are in charge of which administrative works 

• By integrating administrative works that go through a number of different administrative institutions, citizens can save time and effort 

to take care of their administrative affairs. 

• Citizens are provided with convenience and economic benefits by minimizing physical visit to public institutions 


• Establish System 

- Integration Portal(integrated authentication, user information 

management, contents management etc.) 

- Security, DRM and etc. 

- Function to verify validity of civil petition 

- Workflow to take care of processes among institutions 

• Interface of information systems among relevant institutions 

- API that enables data and system interconnection among institutions 

- Common technology, standard 

• Governance for interconnection of data and systems among institutions 

- Revise laws and policies to enforce interconnection of information/system 

of all institutions 

- Set up system and process for management of information 


• Establish governance to integrate services provided by individual 

institutions 

• Integrated authentication applicable to institutions that provide civil 

petition services 

• Work out separate budget and roadmap to include current services of 

individual public institutions 

• Current e-Government system 

- Establish Integrated Electronic Civil Petition Portal through functions 

of PSCE(www.serviciosalciudadano.gob.pe) system and expansion of 

its roles 

138

H. Integrated Single portal for Citizen- Issues and Solutions 



Integrated Single portal for Citizen is the gateway for citizens to get access to online administrative services and one of the 

core systems in G2C that can increase the utilization of e-Government. 



National 

Policy 

Institution 

interview 



- Establish channels for citizens’ social participation 


- Expand citizen participation through ICT 

- Provide citizens and businesses with top quality 

administrative services 

- Reinforce contact point of government services for citizens 

and businesses 


- Citizen Centered 

- Operate portal service for citizens and businesses 

- Create cyber space between government and citizens for 

distribution of information 

• Paper-based documentation is identified as a problem- 

Procurement Office 

• Digitization of civil affair documents such as ones regarding 

marriage, birth and death is urgently needed - Property 

Registration Office, Ministry of Transportation and 

Communication, Ministry of Trade and Tourism, Ministry of 

Construction 

• Functions of e-Government that has already established is 

not widely utilized due to lack of PR- Ministry of Public Health, 

Residence Information Management Office 

• Single public portal 

• Integrated services need to be provided through system 

integration among institutions - Central Reserve Bank 

User 

Perspective 

Utilization of 


Advance Case 

• Increase ease of access to administrative services 

for convenience 

• Reduce the period of handling civil petitions 

• Reduce the number of certificates issued through 

online issuance to save time and cost for issuance 

of civil affair documents 

• Secure consistency in e-Government services of 


• Advertise new services of individual institutions 

effectively 

• Increase utilization of e-Government by 

minimizing user confusion regarding the use of e- 

Government and maximizing convenience 

• Korea operates G4C.go.kr that enables application 

of 722 civil petitions, issuance of 33 civil affair 

documents, inquiry of 29 civil petitions 

• 2007년 It recorded more than 10 million 

applications, 4.77 million issuances, and133 

inquiries 

139

H. Integrated Single Portal for Citizen - System Diagram 



The functions of Integrated Single Portal System are largely comprised of three major subsystems of application of civil 

petition, online issuance of certificate and PC inquiry and it is used as a bridge that connects institutions and citizens in 

terms of handling administrative works. 

Integrated Single Portal System 

Inquiry & view 

Civil petition/ certificate 


Issuance of certificate 

Handling civil petition 

Receive civil 

petition 

Result of civil 

petition 

Inquire processing 

status 

Search civil 

petition 

Issuance/view of certificate 

Issuance of 

certificate 

Assure 

authenticity of 

certificate 

View certificate 

Search certificate 


information 


information 

Information 

Contents 

integration DB 

user DB 


with institutions 

System interface 

for civil petition 

information civil petition 

Access by 

information Administrative 


Administrative institutions 

portal 

information 

Register result 

of handling civil 

petition 

citizens informationRENIEC 

DRM 

Commission 

payment 

Technical platform 

Integrated 


Electronic 

document 

Civil petition DB 

Use record DB 

Integrated 


authentication institution 

Bill 

Financial institution 

payment 

140

H. Integrated Single Portal for Citizen - Functional Requirements 



The following table describes major functions of system. 



information 

Handling civil 

petition 

Issuance/view of 

certificate 

Interconnection of 

institutions 


Search administrative 

information 

administrative Contents 

Search civil petition 

Receive civil petition 

Inquire processing status 

Result of civil petition 


View certificate 

Assure authenticity of certificate 

Civil petition information 

interface 

Portal accessed by Public 

servant 

Register result of handling civil 

petition 

DRM 

Integrated authentication 

Commission payment 

Electronic document 

• The function that enables users to search administrative works provided by government and to get 

necessary information 

• Detailed information to process administrative works(workflow, person, fees, application etc.) 

• Inquire / search civil petitions that can be processed portal 

• Administrative institutions receive civil petitions online and provide necessary voucher documents 

electronically 

• Verify processing status of civil petitions processed by individual institutions and provide additional 

information/document that are necessary to proceed with handling petitions 

• Inquire the processing result of civil petition and receive a voucher document 

• Request for issuance of certificate online and print it using personal printer 

• The printed document retains legal effect 

• View administrative voucher information using PC, 

• Verify legal status at the time of inquiry and printed material does not have legal effect 

• Verify authenticity of a certificate document issued online 

• A variety o information such as barcode, issuance number, and DRM are provided 

• Interconnection of information between Integrated Electronic Civil Petition Portal and individual 

institutions 

• The portal specifically designed for Public servants to enable those who work at institutions that are 

not connected online to inquire, receive and process civil petitions from another institution 

• Register the result of processing civil petitions request through portal 

• Security function for document and information that are issued or presented online 

• User(citizen) login procedure for administrative works such as civil petition and certificate 

• Single sign on function where the person who is authenticated in a portal does not have to go 

through another login authentication procedure to get access to another online services provided 

by other administrative institutions 

• Online payment of fees for handling administrative civil petition and issuance or view of certificate 

and other civil affair documents 

• Online transmission of documents through the procedure of making request for and receiving result 

of civil petitions 

141

I. Health and Welfare System - Define tasks 



The health and welfare is one of the most critical national agendas with high policy priority and establishing relevant 

information system will contribute to enhancement of public health and welfare. 

Task 

To establish Health and Welfare System 

Objectives 

• To provide top quality health services for public health through a systematic management of medical information, disease 

management, food & beverage, pharmaceuticals and welfare services 

• To support independently managed medical and social welfare facilities to achieve higher managerial efficiency and to integrate 

information on operating status of social welfare facilities 



- Welfare portal : provide citizens with information on welfare such as use of medical 

/social welfare facilities and utilization of welfare service as well as to receive and 

process relevant civil il petitions 

- Social Welfare Facility Integration Information System : Support administrative works 

of independent social welfare facilities but not national institutions (budget, 

accounting, asset, supporter management etc.) 


- Establish technology standard and Interface for interconnection with relevant 

institutions including Ministry of Welfare, Ministry of Women, and Local Autonomous 

Entities 

• Governance for interconnection of information system among institutions 

- Establish governance for interconnection of information system among institutions 

- Define R&R for support of application for use of information system of social welfare 

institutions, education, technical support and etc. 


• Support-oriented function instead of management & 

supervision to encourage voluntary participation of 

independent civil institutions 

• Support for concerned institutions such as installation support 

and regular training and education system (facilities and 

education data) is required. 

• Strategy to start from large facilities and to spread to smaller 

ones considering poor ICT Infrastructure is taken into 

consideration 

142

I. Health and Welfare System- Issues and Solutions 



Health and Welfare System, one of the top national polices, integrates works scattered around various institutions to 

provide citizens with better health and welfare services conveniently 



National 

Policy 



- Protect isolated class : effective support for women, youth 

and natives 

• 12 tasks s for different e institutions 

tut s 

- Support for gender equality and needy households 

- Enhance health services for youth 

- Protect the disabled 

- Prevent social isolation of the needy 


- Provide social welfare service through ICT 

- Reinforce social welfare service for isolated class 

- Expand utilization of health information 

- Develop preliminary warning system for food safety and 

hygiene 

User 

Perspective 

• Secure channel, through which major welfare 

beneficiaries such as the needy and the disabled 

are able to get information and easy access to 

administrative services 

• Enhance operational transparency since 

information is available on the Internet 

• Integrated public welfare service that are scattered 

around a number of different intuitions including 

Ministry of Public Health, Ministry of Women, Local 

Autonomous Entities, and Ministry of Labor 

• Standardize and achieve efficient management of 

public health institutions including medical 

institutions 

• Operators of social welfare institutions are able to 

manage facilities more efficiently 

Institution 

interview 

• Comprehensive Informatization of local administration is 

required, particularly integration of information on health & 

hygiene including hospital - Callao government, Los Olivas 

District Office 

Advance Case 

• Example of Korea 

- 8,718 social welfare facilities use the system as 

of 2008 

- 8,000 users per day 

143

I. Health and Welfare System - System Diagram 



The major roles of the system include providing general public with information on health and welfare, supporting 

administration of social welfare facilities and collecting relevant information. 

National Health & Welfare System 


Inquire 

Information 

Information on 

medical 

Institutions 

Prescription 

management 

Information on Public Health 

Electronic medical 

records 

Patient 

information 

Medical 

reservation 

Medical expense 

management 

Food/ 

pharmaceuticals 

information 

Disease 

preventive 

management 

Ministry of 

Public Health 

Ministry of Women 

Administrative management of social welfare facilities 


Local government 

Handling 


Social welfare facilities 

Accounting 

management 

Tax management 

HR/payroll 

management 


Institution report 

Public health 


Welfare 

Donation 

Welfare service 

institutions 

record 


management management DB 

statistics 

/analysis 

Ministry of Labor 

Hospital 

144

I. Health and Welfare System - Functional Requirements 



The following table describes the major functions of the system. 

Module 


Public Health 


Functional 

Requirements 

Information on medical 

institutions 

Electronic medical records 

Medical reservation 

Prescription management 

Patient information 

Medical expense 

management 

Food/pharmaceuticals 

information 

Disease preventive 

management 

Public health DB 

Welfare DB 

Statistics /analysis 

Description 

• Provide information on local medical institutions 

• Status of medical institutions (doctors, available services, how to use service, expense etc.) 

• Records of individuals’ use of national medical services 

• Digitize and inquire medical examination/prescription/use records 

• Inquire/search national medical institutions 

• Provide information on medical institutions such as contract number and location 

• Provide medical reservation service 

• Preserve records of hospital-issued prescriptions 

• Determine authenticity of issued prescriptions 

• Electronic management of medical records of individual patients 

• Inquire services available for individuals such social insurance and public health service 

• Provide guidance on standard expense for medical service 

• Inquire expense of social insurance of individuals 

• Provide guidance on safety of food and pharmaceuticals 

• Provide information on usage of medicines and safety related information 

• Provide PR & guidance on dangerous medicines and food safety 

• Provide PR & guidance on major diseases managed by government 

• Manage the currently available major infectious diseases (investigation of cause, disease control, 

history management etc.) 

• Individuals’ medical information(information on medical records, prescription and , social insurance 

etc.) 

• Food/pharmaceuticals information(safety of food and pharmaceuticals) 

• Administrative information of social welfare facilities (budget, facility, HR, welfare history) 

• Guidance on national welfare service 

• Statistical analysis on the use of information system 

• Comprehensive statistics and analysis of national Public health/welfare information 

145

I. Health and Welfare System - Functional Requirements 




Module 

Welfare 


management 

Functional 

Requirements 

Accounting management 

Tax management 

HR/payroll management 

Donation management 

History management 

Report of administrative 

institutions 

Description 

• Input, output, search notes, Print report 

- Transaction management 

- Manage budget, budget performance and balance 

• Manage taxation affairs of welfare institutions 

- Taxation management of welfare institutions 

- Sales/purchase tax invoice management, report document management etc. 

• Manage employee payroll/ payroll transfer 

- HR card management 

- Attendance management, temporary worker management 

- Fixtures·expandables management 

• Resister supporter, Issue receipt of donation etc. 

- supporter and affiliation information management 

- Donation receipt / payment management, CMS / OCR management and etc. 

- Supporter group management / bank account management for the affiliated 

• Service history management for different type of services 

- Registration of users, search, history of check-in/check-out and etc. 

- Management of detailed dinformation i on basic facts, health hstatus, family, articles in custody, room 

arrangement and etc. 

• Automatic creation of reports for Local government, administrative institutions(Ministry of Public Health, 

Ministry of Women etc) 

- Application of subsidies for social welfare facilities and account report, regular / non-regular report 

- Prepare budget statement, additional budget statement and, statement of accounts and etc. 

146

J. Education Information System - Define tasks 



The Education Information System is designed to proved students with information on quality education and to enable 

parents and school personnel to get access to and utilize information easily while automating school administrative works. 

Task 

To establish Integrated Single portal for Citizen (Single Portal for Citizen) 

Objectives 

• To improve convenience of school administration by digitizing the school administrative procedure 

• To apply and proliferate efficient educational policy 

• To expand educational opportunities for economically isolated class by providing information on education through ICT 

• To promote information society by expanding education on ICT 



- Provide school teachers and administrative managers with education 

administrative information system 

- Portal to provide students with information on education 

- e-Learning system to provide educational contents 


- To establish C/S-based system organization and interface for 

interconnection of geographical infrastructure 

• Governance for interconnection of information and systems among 

institutions 

- Interconnection among institutions in charge of education (Local 

autonomous entities, Ministry of Education)간 


• Non-networked interconnection of information is considered due to poor 


• Role sharing is required. For example, school administrative 

information is managed by individual local education offices and major 

education information is provided by central administrative institutions 

such as Ministry of Education 

• Establishment of information infrastructure in all schools should be 

considered as well 

• ICT education for teachers should be conducted and separate budget 

for this is urgently required 

147

J. Education Information System - Issues and Solutions 



Education takes a relatively high priority in Peruvian national strategic agenda and is one of the core factors for national 

development. The efficient education administration through ICT and educational support for isolated class is required. 



National 

Policy 


- Protect isolated class 

• 12 ministry-level tasks 

- Prevent social isolation of the needy 


- Include ICT in education sector 

- Promote equal opportunity of education through ICT 


- Reinforce education and access of socially isolated group to 

education through ICT 

User 

Perspective 

• Expand opportunity of education among isolated 

class in geographically remote and isolated regions 

by providing education information through ICT 

• Strengthen teachers’ capability of utilizing ICT by 

digitizing school administration 

• Maximize productivity of education administration 

and to reduce workload of school personnel 

• Satisfy the people’s right to know by letting parents 

get access to education information 

Institution 

interview 

• Common opinion is to increase awareness of Informatization 

for society of citizens and for this, expansion of school 

Informatization is required 

• Administrative Informatization and automation in education 

and public health sector is being conducted in local 

governments with high priority 

− Digital City (Callao regionales) 

− SIMEDH (Los Olivos locales) 

Advance Case 

• Advance case on education using educational 

contents 

− US - With the leadership of ADL, e-Learning 

standard has been created to share and spread 

educational contents created by educational 

institutions nationwide 

− Japan- Led by private institutions 

− Malaysia- Distribution of CD contents 

• Korea (NEIS) 

− Standardize school administrative works to 

increase productivity of education administration 

− Online inquiry of educational activities of teachers 

and school personnel 

148

J. Education Information System - System Diagram 



The Education Information System is largely comprised of the portal that provides education information for parents and 

students and the system that manages education administration 

Education Information System 

Inquire in 

formation 

e-Learning 

student/parent 

Parent Information Portal Online education Interconnection of Ministry of 

monitoring 

Education 

institutions 

Inquire student 

user 

information management 

education Handling civil petition 

Education 

curriculum 

management 

e-Learning 


API 

statistics 

/analysis 

Local 

monitoring 

autonomous entities 


School 


teacher/administrator 

Receive civil 

petition 

Issuance of 

certificate 

School affairs 

management 

Education administrative information system 



School 

personnel 

management 

Public health 

facility 

budget/ 

accounting 

Institution report 

student 

information DB 

education 

Contents 



DB 

149

J. Education Information System - Functional Requirements 





Parent Information 

Portal 

user management 

Inquire student information 

Education curriculum management 

• Parents are granted the right to register a user and to view information 

• Students are automatically registered through school 

• Parents are able to get education information regarding personal information of students, 

academic performance, school reports, certificates and etc. 

• Verify comprehensive curriculum for online education with description 

• Introduce online/offline curriculums to student or school personnel 

Online education 

Education civil 

petition 

Education 


information 



e-Learning 

School affairs management 



School affairs administration, Public 

health, budget/accounting, School 

personnel management, facility 

management, institution report 

Interconnection with higher 

institutions 

statistics /analysis 

• Provide education contents online 

• Conduct education using various IT technologies and multimedia contents including download, 

electronic document, and flash 

• School report management, attendance management, course completion and exam 

management and etc. for online education 

• Receive education-related civil petitions such as school administrative civil petitions and 

notify the result of processing them via online 

• Online application and issuance of various school-issued certificates, including graduation 

certificate, proof of registration, transcript, and credentials 

• Issuance of certificate using a personal printer 

• Standardize and digitize school administrative works for school operation 

• Provide C/S program that automates the processing of administrative works 

• Make school administration effect and minimize administrative works conducted by teachers 

by digitizing and automating various administrative documents 

• Integrate education information through school administrative system 

• Education administrative information is transferred to central server periodically for analysis 

• Various types of media to be supported considering difficulty in Internet connection 

• Statistical analysis and various report for education information 

• Online management of accurate education status ensures establishing correct education 

policy 

150

K. Enterprise support system - Define tasks 



Informatization of Enterprise support administration is conducted to provide businesses with administrative supports for 

corporate activities beyond time and space restraints by providing relevant industrial information 

Task 

Enterprise support system(Single Portal for Business) 

Objectives 

• To support comprehensive corporate life-cycle including incorporation, everyday corporate activities, discontinuance of business 

• To create a single interface between administrative institutions and corporations 

• To increase corporate competitiveness by minimizing administrative time and cost among corporate activities 



- Corporate petition administrative 

- Industrial information 


- API that enables interconnection of data and system among institutions 

- Common technology, standard 


institutions 

- Establish laws and policies to strengthen interconnection of all institutions 

- Establish laws and policies to set up information management system, 

process and online participation of legal representatives of corporations 

such as lawyers and accountants 


• Set up governance to integrate services provided by individual 

institutions 

• Revise laws and policies to encourage participation of legal 

representatives and to obtain technical scheme for security (such as 

public authentication certificate) 

• Arrange separate budget and roadmap to include current services 

available in individual public institutions 

• Should be separated from currently available e-Government system 

PSCE 

- Expansion of service like Online Enterprise Constitution 

• Ongoing VUCE project and interconnection 

• Corporate services currently available at PSCE portal should be 

separately operated due to difference in characteristics of users 

individual vs. corporation) and major institutions 

151

K. Enterprise support system- Issues and Solutions 



The current Peruvian e-Government lacks corporate support services and should seek strengthening g corporate 

competitiveness through cost reduction and work efficiency by expanding corporate support services 



National 

Policy 


- Reinforce technology, environment and corporate 

competitiveness 

- Support for employment and small and medium companies 

- Simplify administrative works 


- Reinforce support in manufacturing and service sectors 

through ICT and elevate productivity 

- Reinforce contact point of government services for citizens 

and businesses 


- Simplify administrative works through IT 

User 

Perspective 

• Reduce cost and time in conducting administrative 

works 

• Reduce workload conducted by legal 

representatives 

• Increase administrative transparency of 

conglomerates 

• Improve the level of corporate administrative 

services 

• Provide various services for small and medium 

companies that do not get legal and administrative 

services due to high expenses 


Operation 

• The e-Government service for corporations with 

relatively superior IT infrastructure is expected to 

result in significant effect 

Institution 

interview 

• Information system that can reduce time and effort to issue 

certificates such as business permission is required - Ministry 

of Education, Ministry of Production 

• The weight of works that can be processed through the 

Internet is too low- Registration Office (SUNARP) 

Advance Case 

• Corporate support of Korea (G4B.go.kr) 

− 17 ministries, 140 applications, processing and 

result of corporate petitions available 

− 231 private institutions have interconnection with 

government institutions 

− Some 200,000 items of information provided 

152

K. Enterprise support system- System Diagram 



The Enterprise support system is largely comprised of two components of electronic processing of corporate petitions and 

information to support corporate activities of not only domestic but also foreign companies. 

Corporate Support Integration System 

corporation 

civil petition / 

Information supply 


Corporate petition administration 

Receive civil 

petition 

Result of civil 

petition 

Inquire processing 

status 

Search civil 

petition 


Issuance of 

certificate 

Assure 

authenticity of 

certificate 

Interconnection with 

foreign companies 


investment 

information 

Overseas Portal 


Civil il petition DB 



Interface among 

corporate 

information 

system 

Access by 


portal 


information 


information 


institutions 

Local autonomous 

entities 

SUNAT 

CONSUCODE 


investment 

opportunity 

Foreign company 

Corporate Support Contents 

Business 

Search 

foundation 

information 

information 

Corporate 

Export information 


National 

procurement plan 

Industrial index 

Contents DB 

Corporate 

Support DB 

Industrial index 

DB 

Integrated Authentication 


Commission 

payment 

Financial 

institution 

153

K. Enterprise support system- Functional Requirements 





Corporate Corporate search information • Search function that facilitates search of various information that supports corporate activities 

information 

ato Corporate contents • A variety of corporate support information on industry, overseas affairs and administration 

Corporate petition 


Search civil petition 


Inquire processing status 

Result of civil petition 

• Inquire/search corporate petitions that can be processed through portal 

• Online receipt of corporate petition by administrative institutions and supply of necessary support 

documents electronically 

• Verify the processing status of ongoing gcorporate petitions at individual institutions and provide 

additional information/document for processing 

• Inquire result of processing civil petitions and receive the proof of result 


with foreign 

company 

Issuance of 

certificate 

Interconnection of 

institutions 


Overseas Portal 

investment information 


Assure authenticity of certificate 

Interface with relevant 

institutions 

Portal accessed by Public 

servant 

DRM 

Commission payment 

• Corporate portal designed to encourage foreign direct investment on Peru 

• Information on investment opportunity, business opportunities for foreign companies 

• PR for foreign companies that investment on Peru 

• Integrated Call Center to deal with corporate petitions of foreign investment companies 

• Online request for issuance of certificate and printout using a personal printer 

• The printed document retains legal effect 

• Online validity authentication of documents issued online 

• A variety of authentication methods including barcode, issuance number, and DRM 

• Share information among relevant institutions such as Ministry of Enterprise support system and 

Production, SUNAT, and SUNARP 

• Automatic interconnection among systems through data Interface 

• Portal designated for Public servants to get access to, inquire and receive corporate requests and 

petitions to jointly handle them among relevant institutions 

• Technological protection tool that is used to authenticate validity of documents issued online and to 

prevent illegal use of electronic documents 

• Online payment of commission to process corporate petitions or to view and issue certificates 

• Electronic payment of corporate tax and public fees 

154

L. e-Custom system - Define tasks 



Digitizing g import/export p works will reduce time and cost for import/export p customs clearance and will enhance 

transparency of customs administration, consequently contributing to national industrial competitiveness 

Task 


Objectives 

• To reduce the time and cost for customs clearance for work efficiency 

• To increase accuracy of information on cargoes that pass the customs and to eliminate potential risks based on real time 

management 

• To minimize inconvenience of travelers through real time processing of information on entry into and departure from the country 

• To secure transparency of customs administration by disclosing accurate information on a real time basis 



- Portal for private, public employees 

- Customs administration 

- Interconnection with logistics information 

- Management of entry into and departure from the country 


- Airport/seaport p management system 

- Interconnection with financial institution for corporate tax payment 


institutions 


• Interconnection with Airport/seaport management system is required to 

secure accurate information on entry into and departure from the 

country as well as logistics 

• Interconnection of information with relevant institutions such as Justice 

department, police and tax office to properly manage information on 

entry into and departure from the country 

• Functional expansion of e-Custom system currently operated by 

SUNAT is taken into consideration. 

155

L. e-Custom system - Issues and Solutions 



e-Custom System is established from the perspective p of securing competitiveness of import/export p and crisis management 

such as prevention of drug trafficking and criminals 



National 

Policy 




- Enhance corporate competitiveness 

- Simplify administrative procedures 


- Reinforce support of manufacturing and service industries 

sector and increase productivity through ICT 

- Enhance utility of ICT and improve access of small and 

medium companies to ICT 

- Develop and promote electronic commerce 

User 

Perspective 

• Save logistics expense by reducing time and cost 

for customs clearance 

• Enhance work efficiency of import/export 

companies through online verification of customs 

clearance process on a real time basis 

• Accurate imposition of tariff through transparent 

customs clearance 

• Improve the service quality through precise 

administrative procedure 

• Reinforce competence of trading companies 

through compliance with international standard 

• Efficient preventive measures against borderless 

crimes such as drug trafficking and international 

crimes 

Advance 

Case 

• Electronic tariff attracts attention of many advanced countries 

with high level of informationization and is becoming an 

important issue as international trades are expanded 

• A large economic benefits that can be obtained by enhancing 

efficiency in processing import/export works through 

Informatization justifies investment 

Advance Case 

• UNI-PASS(Korea) 

– Reduce time for customs clearance 

(23days3.6days) 

– Reduce logistics expense (3.8 trillion won, 

estimated in 2007) 

156

L. e-Custom system - System Diagram 



The e-Custom system is largely comprised of additional functions of import/export p cargo tracing, monitoring 

airport/seaport and interconnection with external institutions 


Citizens 

Inquire civil 

petition / 

information 

Process administration 


Internet customs 

clearance 

civil petition portal 

works portal 

Customs administration 

Import 

Requirement of 

import/export 

t 

Customs 

clearance for 

traveler 

Export 

Investigation 

Imposition 

External 

Relevant 

Share information 


institutions 

Information 


(API) 

Electronic 

document 

management 

Payment 

information 

Financial 

institution 

Cargo tracing 

Cargo Selection 

Evaluation 

Refund 

Information analysis 

Airport/Seaport 

monitoring 

Traveler 

information 

Inquire 

information 

Trading company 

Location 

management 

Integrated 


Criminal 

management 

Shipping company 

157

L. e-Custom system - Functional Requirements 





Internet customs 

clearance 

Interface for 

external 


ti 

Customs 


Cargo tracing 

Surveillance of 

Airport/seaport 

Information 

analysis 

civil petition portal 

Work portal 

Information Interconnection API 


management 

Import/export 

Import/export Requirement 

Investigation 

Customs clearance for traveler 

Examination/imposition/refund 

• Portal for citizens and businesses that conducts customs clearance works 

• Conduct customs declaration, inquiry of processing status, payment and etc 

• Internal portal for personnel of customs office in charge of customs clearance 

• Conduct tariff related administrative works for customs clearance 

• Provide technical support and processing system to enable information exchange with external 

institutions and private institutions 

• API-based request for customs clearance works and exchange of information on logistics 

• Electronic management and DB collection of a lot of standard documents required for customs 

clearance 

• Import cargo management, bonded transportation, tariff management 

• Management of customs clearance for different types of items such as personal belongings, 

international package, overseas movement 

• Regulations such as protection of intellectual property rights and endangered species 

• Crime related investigation (transaction of foreign currency, crackdown on dug trafficking, terror 

and export banned items) 

• Import/export cargo investigation 

• Comprehensive administrative works regarding customs clearance for travelers 

• Management of passport & visa information, history, declaration of belongings etc. 

• Determination of tariff rate, declaration, payment of tariff, and reduction of and exemption of tariff 

• Information management to prevent tariff evasion 

Cargo Selection 

• Select cargo for customs investigation 

Cargo location management 

• Management of information on cargo location at airport/seaport, p customs clearance status 

Airport/seaport management 

Criminal management 


• Collect airport/seaport information 

• Entry into port, board declaration, ship investigation, vehicle search and etc. 

• Information exchange with international investigating institutions to crack down on international 

criminal suspects, 

• Criminal designation and cancellation 

• Comprehensive analysis of customs clearance information, report creation 

• Information presented to institutions(Audit and Inspection Board, administration, SUNAT etc.) 

158

M. National Procurement System- Define tasks 



Transparency of the purchasing procedure will be obtained along with cost reduction by digitizing g purchasing procedures 

of all institutions. The Informatization level should be elevated by encouraging electronic transactions within Peru. 

Task 

National Procurement System 

Objectives 

• To digitize national procurement procedure and to operate national budget efficiently 

• To secure transparency of procurement procedures 

• To reduce the procurement period and administrative expense through efficient procurement procedure 

• Online purchase of major products and services required by the government 



- Digitize comprehensive procurement works including public 

announcement, bidding, selection, delivery, and examination 

- Authenticate transactions through electronic documents 


- Interconnection with budget accounting system(SIAF) 


institutions 

- Revise laws and policies for electronic transactions 


• Electronic authentication, security and electronic payment platform 

must be considered for safe electronic transactions 

• Gradual introduction of security systems is needed considering current 

level of Informatization of Peruvian corporations 

• Refurbishment of currently available SEACE is taken into consideration 

159

M. National Procurement System- Issues and Solutions 



Digitization of national procurement will not only bring about economic benefits such as transparency and efficient 

utilization of national budget, but also a byproduct of promoting electronic commerce. 



National 

Policy 


- Increase transparency in overall national affairs 


- Encourage participation of small and medium companies in 

national procurement project 

- Simplify administrative works through ICT 

- Administrative transparency 


- Strengthen support for manufacturing and service industries 

through ICT and increase productivity 

- Develop and promote electronic commerce 


- Operate electronic procurement system 

User 

Perspective 

• Reduce purchase price of government asset 

through electronic procurement을 

• Enhance transparency of procurement works 

• Reduce administrative cost of corporation via online 

transactions 

• Government as a large purchaser can contribute to 

activation of electronic commerce activities 

Institution 

interview 

• Most countries that implement Informatization carries 

procurement administration through information system to 

reduce cost and to enhance administrative transparency 

• It belongs to the Supply Chain Management sector and its 

high efficiency has long been attested 

• Government needs to proactively intervene in expanding 

electronic commerce 

Advance Case 

• Korean Case(Nara Market:g2b.go.kr) 

– It recorded annual transaction of 56Billion USD 

(as of 2007), 90% of total national procurement 

amount 

– 4.6B$ cost reduction annually (estimated) 

• SEACE 

– Annual transaction worth 7 billion USD 

160

M. National Procurement System - System Diagram 



The National Procurement System is largely comprised of bidding, contract, payment and online purchase. 

National Procurement System 

Bidding 

e-Procurement system 

e-Procurement ASP 

Goods 

classification 

system 

monitoring 

CONSUCODE 

corporation 

(supplier) 

request for purchase 

Portal 

Supplier supporting service 

Unit contract system 

Contracted 

products 

catalogue 

Report 

Inquiry 

Ministry of Finance 

SUNAT 


(buyer) 

Integrated 

notice 

User registration 

Supplier’s 

Performance 

e-Guarantee 

e-Payment 

Commercial 

products 

catalogue 

Integrated authentication 


Documents distribution and outside linkage 

Commission 

payment 

Financial 

institution 

161

M. National Procurement System - Functional Requirements 





e-Procurement 

Portal 

Online Shopping 

Support function 

Electronic purchase 

Supplier support service 

Unit price contract 

institutions(buyer) portal 

corporation(supplier) portal 

Integrated public announcement 

Product categorization 

Product registration 

Supplier management 

Electronic payment 


user management 

• Conduct bidding and selection among general procurement procedures 

• Tender of supplier and registration of evaluation result 

• Finalize selection of supplier 

• Q&A for supplier 

• Comprehensive supportive works for bidding procedure 

• Prepare Agreement for contract with supplier selected and support comprehensive process up 

until delivery 

• Register purchased items for each institution 

• Inquire purchase history and processing status 

• Register supplied ditems by each corporation 

• Inquire sales history and processing status 

• Search and inquire purchase-sales information 

• Provide procurement information on changes in system, laws, policies and etc. 

• Register standards for all products and services purchased by the government 

• Register purchase procedure and regulations for each standard 

• Corporations register their products on online shopping mall 

• Products are evaluated along with delivery history of relevant supplier 

• Overall evaluation of suppliers 

• Electronic payment of purchased products and services 

• Digitize documents required for electronic transactions 

• Assign binding force for online transactions just like offline transactions 

• Integrated t management of users such as supplier, personnel in charge of purchase in 

purchase institutions 

162

N. Digital Signature system- Define tasks 



The most critical challenge to resolve in implementing e-Government is to ensure security and reliability in online 

transactions between government and people and for this, establishment of PKI-based authentication system is required. 

Task 


Objectives 

• Authentication: verification of user identity through electronic authentication 

• Integrity: Assurance of legal effect of electronic documents by preventing forgery and alteration of them 

• Confidentiality: Assurance of reliability of electronic commerce through maintenance of confidentiality of electronic document 

• Non-Repudiation: Prevention of denial following an electronic transaction 



- Establish authentication institution and technical standards for public 

authenticate profile, algorithm, management, operation, and protocol for 

establishment of path and verification 


- G4Cservice, application for permission and approval, tax administration, 

government procurement, Import/export customs clearance, public 

document distribution 


- Establish authentication institution and assign authority, work out 

electronic signature and public authentication law, preliminary introduction 

of public authentication in administration sector, arrangement of 

organization and system to establish government-wide protection system 


• Establish national authentication system(institutions to protect and 

supervise information, upper, lower authentication institution, 

authentication registration institution and etc.) and assign clear R&R 

• In developing counties like Peru, work processes in private sector are 

heavily affected by the way government conducts administrative works 

and thus Digital Signature system must be introduced to internal 

government institutions such as in dealing with civil petitions for its rapid 

settlement 

• The electronic processing of government works must be made 

mandatory for rapid introduction of electronic signature into internal 

government works along with establishment of G2G, G2E infrastructure 

• Prepare rigorous laws and policies as well as technical standards for 

protection of personal information 

• Present various authentication tools 

163

N. Digital Signature system- Issues and Solutions 



Currently, electronic authentication is hardly introduced and password-based authentication makes electronic transactions 

vulnerable to unsolicited intervention and hacking attack. Introduction of common authentication procedure is required to 

elevate the level of security. 



National 

Policy 

Overseas 

Case 

Institution 

interview 

• To properly implement e-Government and to promote the 

growth of IT industry, the introduction and proliferation of 

authentication and forgery & alteration preventive measures 

such as electronic signature are a must. 

• Korea has performed the electronic signature system since 

1999 to secure security and reliability of electronic 

transactions and to promote them 

• Government is deeply involved in activation of electronic 

transitions by giving tax incentives to online payment of tax 

and public imposition through issuance of public 

authentication certificate 

• Electronic signature is required to authenticate the identity of 

individual 

- Electronic tools to authenticate individuals such as smart 

card and public authentication certificate are required (10 

ministries including Ministry of Education) 

• Digitize overall civil petition handling gprocedure 

- Electronic processing of handling basic civil petition works 

is urgently required (common answer from 15 ministries 

including Ministry of Construction) 

• Activation of electronic payment is urgently required 

- Online payment of tax and public imposition is required (10 

ministries including Ministry of Production) 

User 

Perspective 

System 

Perspective 

Advance Case 

• More advanced e-Government services such as 

electronic transaction, provision of personal 

information and online civil petition are available 

thanks to identity authentication on the Internet 

• By replacing existing electronic seal, efficiency of 

government administration can be greatly 

enhanced by conducting assurance of legal effect 

of electronic document in G2G, electronic approval 

and etc. 

• Increase convenience of G2B corporate activities 

such as electronic procurement and taxation 

• Establish foundation for secure and reliable 

distribution of information 

• Establish government-wide information protection 

system and increase the level of protection of 

overall national information 

• With the Internet t transaction ti available now, more 

advanced e-government services such as 

electronic payment and provision of individual 

information are possible 

• With government’s proactive intervention ti in 

electronic signature expansion policy, the number 

of users reached 14 million in January 2007(30% of 

total population) and is continuously on the rise 

• Due to this electronic signature expansion trend, 

Korea has been able to obtain both development of 

e-Government and of IT industry 

164

N. Digital Signature system- System Diagram 



The Digital Signature system is generally comprised of a number of supportive functions including authentication, 

registration, policy management based on essential factors of directory, and key generation 

Authentication Certificate Issuance System 

Authentication Certificate Issuance System 

(Example) 



system 

Registration 

management 

National Root CA 

CA 

RA 

Issue & Managing Certification 

Backup 

Bank 

CA I 

Trading 

CA 

Issue & Managing Certification 

Others 

Application service 

system 

Key generation 

system 

Key 

Generation 

RA RA RA 

Directory 

Backup 

Web Server 

corporation people Public servant 

165

N. Digital Signature system- Functional Requirements 





Issuance of 


certificate 

(authentication 

institution) 

Register subscribers 

Issue authentication certificate 

Generate public key 

Authenticate public key 

• Register subscribers who have their authentication certificate issued 

• Verify user registration status 

• Issue authentication certificate for electronic signature and encryption securely 

• Save issued authentication certificate securely 

• Generate public key of authentication certificate referred to by user as well as additional 

information 

• Verify electronic signature for integrity check upon connection 

Encryption/ description 

• Encrypt / decrypt a registration request, generate and process security message 

Registration of 


certificate 

(Registration 

institutions) 


Verify subscribers 

Register authentication certificate 

Encryption/ description 

• Manage authentication policy 

• Verify user identity/ privilege information to generate public key authentication certificate 

• Issue and register authentication certificate by notifying the authentication institution of user 

identity verification 

• Encrypt / decrypt a registration request, generate and process security message 

Support 

Client 

The system for user to keep and use PKI authentication based personal key 

• Request for issuance of authentication certificate 

• Keep and manage key/authentication certificate 

• Regulate access to key/authentication certificate 

• Generate and process security messages including authentication ti ti request, encryption, 

description, and electronic signature 

166

O. National Integrated Computing Center- Define tasks 



The IT resources of individual institutions including information systems should be integrated across the government to 

jointly utilize information and resources, to enhance efficiency and to establish national-level backup system against 

potential risk factors such as natural disasters 

Task 

Integrated Government Information System 

(National Computing & Information Resources Administration) 

Objectives 

• To reinforce stability and security through operation of Integrated Government Information System 

• To enhance efficiency by establishing joint utilization system for conventionally scattered human and physical computing resources 

• To advance the level of e-Government services through 24 hour operation of information system as well as quality services 



- Integrate infrastructure facilities as well as information systems→Establish and 

advance e-Government administrative computing network → Stable transfer of 

information systems of individual institutions → Integrated operation of information 

systems equipped with security and standardization 


- As the first step, data center is integrated, followed by development of operating 

system for integration of security and resources, and of dashboard, user support 

system and common support system 

- Secondly, apply and integrate information systems developed by government 

institutions within Lima region 


- Enforce laws and ordinance to establish integrated information system 

environment and to transfer 

- Found National Integrated Computing Center Establishment Committee and grant 

the control authority 


• Work out agreement regarding establishment of National Integrated Computing 

Center among National Integrated Computing Center Establishment 

Committee, ONGEI, and relevant institutions in charge of Informatization 

• Establishment of nationwide administrative network separate from commercial 

network is required but since it is in the beginning stage, network building work 

should be conducted for administrative institutions within Lima region and be 

expanded according to the condition of infrastructure 

• Standardize information system, including resources and status management, 

outage and change management, performance and capacity management, 

and DB·API management 

• Establish rigorous integrated security system including preventive measures 

against cyber terror 

• Establish a complete plan of transfer of concerned information system through 

a thorough investigation into relevant resources 

167

O. National Integrated Computing Center - Issues and Solutions 



A number of needs and requirements including enhancement of efficiency in public sector, system integration, and 

efficient management of information resources have been identified and the level of Informatization is expected to be 

elevated by establishing integrated information system environment 



National 

Policy 

Institution 

interview 



- Enhance transparency in overall national affairs 


- Redesign process to make government administration 

efficient and transparent 


- Simplify administration through IT 

-Implement integrated system 

• 22 surveyed institutions retain their own data center 

• However, there was a huge gap in the level Informatization 

among institutions, which necessitates the integrated 

information system for elevated standardization 

- Establishment of government-level Integrated data center is 

required(RENIEC) 

- The investment of individualization on Informatization 

needs to be centralized for proper arrangement and efficient 

outcome(Ministry of Energy and Mining) 

User 

Perspective 

System 

Perspective 

Advance 

Case 

• Eliminate redundant investment through joint utilization 

of resources among institutions 

• Build up security system through integration and 

stability of e-Government through easy access 

• Elevated standardization of the level of Informatization 

in individual institutions 

• Reinforce professionalism and sense of among 

personnel in charge of Informatization 

• Reduce cost by supporting integrated t security control 

and integrated automation of operation, disaster 

recovery system 

• More intensive system security than independently 

operated ones as well as 24 hour non-stop service will 

prevent cyber terror, personal information infringement 

and etc. 

• Korea has established two tow data centers and is 

expected to achieve economic effect worth 1.8 billion 

USD by year 2010 

• After establishing integrated data center, the monthly 

outage time per system has dramatically reduced from 

67minutes to 1.15 minutes 

• The number of servers managed by a single person has 

dramatically increased from 1.8 unit to 13 units for 

efficient management 

• The relative weight of detection and interception has 

increased from 65%to 100% to reinforce security 

168

O. National Integrated Computing Center - System Diagram 



National Integrated Computing Center is largely comprised of three subcategories of systems that are commonly used by 

institutions, integrated operation management system to support them and the base infrastructure. 


Elements of Computing System 

Integration operation 



Network 

Integrated 

operation 

management 

server 

storage 

Integrated 

resources 

management 

Local autonomous entities 

Integrated security 

management 

Public 

Network 

network 

security 

Base infrastructure 

People 

Electricity 

Controlling system 

Fire-fighting 

system 

Command post 

169

O. National Integrated Computing Center - Functional Requirements 





Operation management 

Resources management 

age e • Monitor and control the government information system properly 

• Maintenance schedule and work management 

• Update, application status management 

• Outage management and etc. 

• Comprehensive management of H/W and S/W infrastructure including server, storage, and 

network 

• Server status management, Storage / network overload management 

Integrated 

operation 

Security management 

• Safe management of information system assets 

• Security management for personnel in charge 

-User management 

-Building entrance management 

-Entry/take-out management for information system resources 

• System security management 

-Preventive measures against unsolicited network scan and infiltration 

-Responsive measures against virus and hacking attack 

-User login authentication 

-Preventive measures against disasters through a regular backup 

Base infrastructure 

Electricity 

Controlling system 

Fire-fighting system 

Command post 

• Introduce a UPS to prevent electric failure or overvoltage 

• Introduce a Controlling system for stable operation of servers 

• Introduce a fire-fighting system to prevent the disaster from fire 

• Operate command post to manage the current status of information system infrastructure 

including server, network and storage 

• Physical security control through building entry management 

170

Improvement Framework for e-Government Implementation System 



The problems faced by the Peruvian e-Government Implementation System have been drawn out of the analysis of 

implications and advance cases of e-Government 

Implementation System Status Analysis 



Analysis of R&R 

of relevant 


task process 

System Analysis 

organizations 

Analysis 

Analysis of Advance Cases 

e-Government vision and strategy 

Korean 



Implementation status 

Define concrete and specific 

“Implementation System 

Improvement Scheme” 

for successful implementation of e- 

Government, including redesign of 

roles and responsibilities of 

implementing organizations 

US 



R&R among Implementation Systems 

Success factors of e-Government 

171

Organization for e-Government - Overview 



The e-Government related tasks are developing from individual tasks of relevant institutions into composite civil petitions 

that involve multiple institutions at the same time, which requires main bodies dedicated to implementation of e- 

Government to be granted with proper status and authority accordingly. 

Front 

Office 

(G2C, 

G2B) 

Back 

Office 

(G2G) 

Evolution of e-Government tasks 

Simple civil petition tasks 

within institutions 

II 

I 

Current Peruvian 


Individual works within 

institutions 

Low work correlation 

Composite civil petition tasks 


Future direction of 


IV 

III 

Composite civil petition tasks 


High work correlation 

Authority of organization ation in charge 

of implementation according to 

the work model 

• Individual works within institutions 

−Relatively small conflict of interest among 

stakeholders, controllable within 

organizations 

−Willingness of head of institutions is the 

most important factor 

• Composite civil petition tasks among 

institutions 

−There is a complex conflict of interest 

among relevant institutions and ease of 

use for users must be considered 

− It requires a cross-institution 

collaboration and compromise, which can 

be attained through focused organization 

and authority 

− Most major projects of Peruvian 

government are composite civil petitions 

that involve multiple institutions and the 

adequate authority and status of 

implementing organizations is a must for 

success of e-Government 

172

Organization for e-Government - 

Reinforce of status of organization in charge of Informatization 



The status of organization dedicated to e-Government project has to do with the role of e-Government and the it is required 

for the organization to be granted with proper status and authority in order to implement Peruvian ICT strategy, defined as 

‘Vehicle for Transformation and National Development’ 

Classification according to the importance 

Support Stage 

There are little or no 

governmental 

requirements 

regarding e- 


Enable Stage 


brings significant 

efficiency in 

performing 

government services 

Drive Stage 

e-Government is 

used as a 

fundamental tool for 

innovation and 

change of 

government 

VS 


e-Government Strategy 

Peruvian ICT/e-Government 

strategy defines the role of e- 

Government and Informatization 

as the ‘Vehicle for 

Transformation’ and proper 

status and authority is required 

for successful implementation 

Status of e-Government Organization according to Importance 

Prime Minister 

Tool for government innovation(Drive) 

Sufficient authority of level 2 or higher required 

to implement innovation 

Level 1 Minister Level Minister 

Tool for work efficiency(Enable) 

Authority of level 2 or 3 required to reform 

government service and to reinforce 

interoperability among institutions 

Level 2 

Deputy Minister, 

Senior Manager Level 

Secretaria 

General 

Tool for work support (Support) 

Authority of level 3 required to serve simply as 

IT administrator 

Level 3 

Manager Level 

Manager 

* Source: The CIO’s Role in Parliamentary Governments, Gartner 2004 

173

Analysis of Advance Cases - 

Republic of Korea e-Government Implementation System 



Republic of Korea has achieved a world class e-Government with the objective of implementing open e-Government by 

establishing consistent strategy, concrete implementing tasks and schemes, and clear role sharing among implementing 

organizations. 

Republic of Korea 

• Implementation status 

e-Government Implementation ti System –e-Government Vision of implementing “World-class open e- 

National Information 

Society Agency 

(NIA) 

President 

Informaionization 

Strategy 

Committee 

Ministry of Public 


and Security 

(MOPAS) 

Ministry 

Agency 

Local 


Government” 

–National objectives National tasks Relate them with e- 

Government ‘s vision 

–Set up five-year roadmap with concrete implementing objectives 

–Defined and implemented 31 tasks based on gradual 

implementation of Phase 1- Form the basis, Phase 2 - Sophisticate 

services 

• R&R 

–Informatization Strategy Committee - presented, deliberated and 

coordinated e-Government roadmap & tasks 

–Ministry of Public Administration and Security -implemented and 

supported administration as a competent authority 

–National Information Society Agency - technical consultation, project 

management 

• Success factors 

–A clear definition of R&R for implementation of e-Government 

–The competent authorities have sense of ownership in e- 

Government project and budget 

–Maintenance of consistent tpolicy direction from top national 

strategy down to concrete tasks 

–Securing professional personnel and competence for 

implementation of each of e-Government task 

–Responsibility-based performance management with concrete 

objectives 

174

Analysis of Advance Cases - US e-Government Implementation System 



The US e-Government initiated by Office of e-Government and CIO council under the umbrella of OMB has had a number of 

institutions systematically share the roles of setting up e-Government strategy, technical support, project assessment, 

evaluation and implementation with reinforced authority granted to OEG to elevate its power of execution. 

US e-Government Project Implementation System 

CIO Council 

IC 

(Interagency 

Committee) 

State 


President 

OMB(Office of 

Management and 

Budget) 

OEG 

(Office of 

e-Government) 

Ministry 

OFPP 

(Office of Federal 

Procurement Policy ) 

OIRA 

(Office of Information 

and Regulatory 

Affairs) 

Agency 

• Implementation status 

–e-Government vision: 

i 

“The government that provides services according to requests of 

people using information technology” 

“Implementation of efficient government through reengineering 

utilizing information technology” 

–Finalized and implementing nice core tasks among five categories 

of G2C, G2B, G2G, internal efficiency, government 

• R&R 

–Office of Management and Budget: in full charge of e-Government, 

information resource management and setting up regulations 

–Office of e-Government: in charge of actual implementation of e- 

Government, strategic planning, project plan evaluation, EA/ITA 

development, project plan review and evaluation 

–CIO council: develops a variety of standard guidelines and 

coordinates collaboration with other institutions 

–Office of Acquisition and Logistics: Implements electronic 

procurement 

–Office of Information and Regulatory Affairs: develops information 

policy, information security, EA 

–technical support team: conduct technical review of service and 

innovation 

• Success factors 

–Sustain implementation of e-Government despite the change in 

President 

–Rapid reformation of laws and policies as well as relevant 

regulations 

–Granted competent organization of e-Government with sufficient 

authority and reinforced collaboration through clear 

Implementation ti system 

–Secured strong leadership by designating e-Government as one of 

the Presidential agenda 

175

e-Government Competent Organization's Roles(1/2) 



The strong gpower of execution can be obtained by clearly and concretely defining the roles of relevant institutions, 

including setting up e-Government strategy, coordination among institutions, task management, budget allotment, and 

actual implementation, based on relevant laws and policies 

Definition 

Role & Responsibility 

Success factors for successful 


Strategy & 


Set up long-term national plan for 


and ddraw agreement tfrom national 

perspective 

• Set up e-Government strategy 

• Set up long-term Master Plan for 


• Critical decision-making and 

compromise 

• Participation of top executive in decisionmaking 

is required to have the strong power 

of execution 

• Participation i of various institutions is 

desirable 

• A separate budget needs to be secured 

Control 

Set up concrete action plans and 

monitoring and evaluation of actual 

activities 

• Monitor implementation of individual 

tasks in accordance with Master Plan 

• Perform decision-making regarding 


• Execute the budget 

• Coordinate resolution of conflict of 

interest among institutions 

• The competent organization must be 

comprised of independent organizations to 

maintain autonomy with their roles defined by 

laws 

• Supplementary budget and sufficient 

authorities are required to obtain the power of 

execution 

Support 

Establish detailed implementation 

guidelines and standards including 

Act on implementation of e- 

Government, policy, technology, and 


• Technical support tfor implementation ti of 


• Set up technical standards and 

guidelines 

• Participate in set up plans & guidelines, 

design, select contractors, and 

evaluation and etc. 

• Enforcement of laws and policies for support 

• Assure autonomy of supporting organizations 

• Secure key personnel 


Implement and operate e- 

Government tasks 

• Set up e-Government tasks 

• Present requirements and process 

reformation 

•Operate system after completing 

implementation of tasks 

• The national strategy must be reflected in 

implementing Informatization tasks among 


•Major tasks must be funded by separate 

budget instead of by individual institutions 

176

Roles of Organizations in Charge of Implementing e-Government(2/2) 



In order to perform the role of coordination, strategy implementation, project management and support, the competence of 

CTO, resource purchase, and user support by public institutions must be boosted 

Informatiza ation 

Organizat tion 

Strategy & Planning 

CIO Council 

Finance/HR 

Operations Applications 

CIO of Peru Government 

(PCM) 

Legislation 

Investment Review Board 

Portfolio Management 

Customer 

Project 

Strategy& 

Sourcing 

CTO 

Support Management Transformation 

o be 

ted 

Web/Portal 

Application 

Development 

Acquisition 

Standards/ 

Architecture 

Domain 

Management 

Projects 

Oversight 

R&D 

Functions t 

implement 

Data Center 

Network/ 

Telecomm. 

Enterprise 

Application 

Portfolio 

Management 

Contract 

Sourcing 

Strategy 

Security 

Information 

Management 

Business 

Analysis 

Project 

Managers 

Channel 

Management 

Help Desk 


Support 

Control 

Functions required in Drive Stage 

177

Comparative Analysis between Advance Cases 

and Peruvian Implementation System Comparative Analysis - R&R 



Compared to Advance Cases, the Peruvian e-Government implementation system lacks clarity in defining role of control 

and support, let along insufficient competence for it. 


US 


President 

President 

Prime 

Minister 


Strategy 

Committee 

OMB(Office of 


Budget) 

CODESI 

National 


Agency 

(NIA) 

Ministry of Public 

Administration and 

Security 

(MOPAS) 

CIO Council 

IC 

OEG 

(Office of e- 

Government) 

OFPP 

OIRA 

PMDE 

ONGEI 

Local 


Ministry 

Entity 

State 


Ministry 

Agency 

Ministry 

Role of 

Entity 

Local 


R&R 

Strategy/Planning Control Implementation Support 

Do not classified 

• There is no clear designation of organization in charge of controlling and supporting Peruvian e-Government implementation system 

• Currently, ONGEI is in charge of controlling and supporting but no sufficient legal force to properly conduct it is available. 

The personnel for implementation are not secured either. 

178

Improvement Schemes of e-Government Implementation System 



Two improvement directions for efficient implementation of e-Government are defined base on the implications drawn out 

of analysis of status and advance cases 

Organizational Implications 

Improvement Factors 

National Informatization strategy and role for implementation 

are defined but with little power of execution 

Status 

Analysis 

The tasks budget for integration among institutions is limited 

to the IDB fund 

Competent organizations 

secure the status and authority 

Lack of competency and personnel of the organizations in 

for rigorous implementation of 

charge of e-Government 


Lack of a concrete procedure to conduct Informatization tasks 

as well as management and evaluation 

Lack of national-level competence to support Informatization 

of regular institutions 

Advance 

Cases 

Analysis 

Retain powerful coordinating authority based on e- 

Government implementation budget 

Retain professional organization for technical and policy-level 

support 

Secure strong status for coordination among institutions 

Reinforce R&R and 

competency of implementation 

Sustained implementation of e-Government regardless of 

political changes 

179

Detail Improvement Schemes 



Detailed schemes to reinforce the status and execution role for successful implementation of e-Government are described 

below. 

Secure the status of competent 

organizations for rigorous implementation of 


Reinforce R&R and competency of 


Reinforce the status of the organization in charge of e-Government 

• It is efficient e for President to directly manage age agendas to secure e the 

power of execution for those nations with presidential system 

Set up Informatization plan 

• To secure effectiveness of mid and long-term policy, basic national plan 

for e-Government and ICT need to be updated every three years with 

implementation plan updated every year 

Set up evaluation system, Assign authority of evaluation 

• The evaluation system for implementation of e-Government policy is 

required 

• Effective distribution of resources can be obtained by interconnecting 

the result of evaluation with budget allotment with increased power of 

execution 

Secure budget, Grand authority to manage budget 

• Establish a new Chapter regarding the Informatization fund within 

Framework Act on Informatization 

• Set up strong and effective Implementation System by securing e- 

Government implementation budget 

Clear Definition of R&R for Implementing organization in 

accordance with e-Government Act 

• A clear definition of roles and responsibilities for coordinating and 

supporting implementation of e-Government must be provided by law. 

• The authority and role for implementation of e-Government must be 

clearly defined in the e-Government Act(Draft) and rapid enactment is 

required 

• The management process and evaluation procedure in conducting 

Informatization tasks of all institutions must be stipulated 

Secure Implementing Personnel 

• Provisions o s on securing professionals o s of e-Government e e must be 

stipulated in relevant laws 

• Secure sufficient working-level personnel by stipulating administrative 

professionals and technical professionals separately in the process of 

forming the organization 

Establish educational institution to nurture professionals(for 

Public servants) 

• A sustained supply of professional personnel must be stipulated by 

law for stable support in implementing Informatization tasks 

• Establishment of institution to education information technology 

professionals must be stipulated by law 

180

Framework for Peruvian Informatization 

laws and policies Improvement Scheme 


4. Legal System Improvement Scheme 

The improvement Schemes for legal system, Requirements, Draft of Peruvian e-Government Act are proposed, p based on 

the analysis of advance cases as well as of Peruvian Informatization law & policy. 

Legal System Status Analysis 

Legal System 

Improvement Scheme 

Analysis of Advance Cases 

Analysis of current 


legal system 


e-Government legal system 

Legal System 


Analysis of 


related laws and 

policies and 

requirements 

+ 

US 

e-Government legal system 

Direction of 

e-Government policy 

Proposals for 


related laws and 

policies and 

requirements 

History of e-Government 


Draft of 

e-Government Act 




181

Analysis of Advance Cases - Republic of Korea e-Government 

related Laws and Policies Improvement Direction 



In a bid to establish the effective legal system for e-Government, Republic of Korea has implemented its e-Government 

project under the strong leadership of the President with the dedicated Presidential Committee setting up strategy and 

reforming relevant laws and policies. 

e-Government Implementation Strategy of Korea 

1 

liaison with Administrative Renovation 

• Phase 1(Reform basis) reform internal administrative 

works, establish common basis, innovate selective 

services for citizens and large corporations 

• Phase 2(Advancement) implement integration of 

institutions 

2 

User-oriented Project Implementation 

• Avoid government-oriented, authoritative and 

authoritative, and administration-oriented system 

Improvement Direction for Laws and Policies 

Procedural Legitimacy in Legal Reformation Process 

• Create social consensus for reforming legal system regarding e- 

Government and to obtain its legitimacy through public hearings and 

surveys including online hearing 

Step-wise Implementation according to Law Reform Plan 

• Link with annual government legislative plan 

• Complete reforming ITA Act and Personal Information Protection Act in 

line with the regular legislative plan of Ministry of Government 

Legislation 

Flexible Implementation according to Urgency and Efficacy 

3 

Performance Objective & Management • Reform laws regarding electronic processing of civil petitions 

(reformed 317Presidential Decrees in March 2004) 

• Present clear performance objectives for civil and 

• Reformed individual regulations including Administrative Procedure 

administrative services to avoid redundant investment and 

Act, Access to Information Act through revision of current acts and 

to clarify responsibilities 

applied online administrative appeals policy 

4 e-Government for promotion of IT industry 

• Develop and apply cutting-edge IT technology to e- 

Government to use it as a test best for growth and 

development of IT industry 

Efficient Collaborative System among relevant Institutions 

• The system where competent institutions take charge of reformation in 

conformation with committees and e-Government institutions in charge 

of coordinating Presidential tasks 

• The system where competent institutions are in charge of reforming 

individual institutions’ Acts such as ITA Act and Protection of Personal 

Information Act 

182

Analysis of Advance Cases - History of e-Government 

related Laws and Policies for Republic of Korea 



The e-Government related laws started to be reformed following the enactment of the e-Government Act in 2001 and 

‘Republic of Korea e-Government ’ was officially launched in 2002, leading to a full-fledged operation of e-Government. 

History of e-Government related laws and policies for Republic of Korea 

1986 ~1998 

1999 ~ 2002 

2003 ~2007 

• Enacted Act on Expansion of Computer 

Network and Promotions ot o of Use (1986) 

• Enacted Framework Act on 

Informationalization Promotion (1995) 

• Enacted Public Institutions’ Personal 

Information Protection Act by (1994) 

• Reformed Framework Act on 

Informationalization Promotion(1999) 

• Enacted Electronic Signature Act (1999) 

• Enacted e-Government Act (2001) 

• Enacted Knowledge Information Resource 

Management Act(2000) 

• Reformed Copyright Act 

• Enacted Act on Closing the Digital Divide 

(2001) 

• Enacted Telecommunication Infrastructure 

Protection Act(2001) 

• Reformed Act on Protection of Computer 

Program (2002) 

• Official launch of ‘Republic of Korea e- 

Government ’ (2002) 

• Enacted Internet Address Resource Act (2004) 

• Reform on Act on Opening Public Institution 

Information (2004/2007) 

• Act on Efficient Introduction and Operation of 

Information System(2005) 

• Reformed Public Records Management 

Act(2006) 

• Reformed Personal Information Protection Act of 

Public Institutions 

• Reformed Act on Prevention of Discrimination 

against the Disabled and Redemption of Right 

(2007) 

• Reformed S/W Industry Promotion Act (2007) 

• Reformed Telecommunications Business Act 

(2007) 

• e-Government Act reform(2007) 

• Republic of Korea started reformation of legal system starting from enactment of e-Government Act in 2001 and reformation of Framework Act 

on Informationalization Promotion and expanded its efforts to reform e-Government related laws until 2002 

• Most e-Government related laws were enacted or reformed after reformation of the e-Government Act and Framework Act on Informationalization 

Promotion. 

• After 2004, legal reformation was focused on closing the Informatization gap and maximizing efficiency and effectiveness of e-Government 

through promotion of the IT industry. 

183

Analysis of Advance Cases - Republic of Korea e-Government Act 



In particular, after the enactment of e-Government Act in 2001, the competent organization in charge of e-Government, 

budget, and personnel were legally supported with proper authorities focused on cross-institution e-Government 

project coordination and management, elevating the efficiency in implementing the e-Government project 

Prior to Enactment of Republic of Korea 


• Prior to the enactment of the e-Government Act, the e-Government 

project was governed by Framework Act on Informationalization 

Promotion while electronic signature and telecommunication 

infrastructure was regulated by Electronic Signature Act and 

Telecommunication Network Act and etc. 

• When it comes to the legal ground for administrative affairs, 

Administrative Procedure Act, Access to Information Act, Protection of 

Personal Information Act, Government Records Act, Administrative 

management regulation, Administrative Actions Act, Civil Petitions 

Treatment Act and etc regulated e-Government related affairs but 

were not enough because they are offline-based laws. 

• The absence of clear definition for implementation system and 

operating principles to properly implement e-Government prevented 

effective implementation of e-Government. 

After Enactment of Republic of Korea 


• e-Government Act regulated fundamentals of e-Government 

project, promoting consistent and effective implementation of e- 

Government. 

• A sustained and consistent support for securing competent 

organization as well as professionals for e-Government project 

was legally guaranteed 

• The legal ground to spend part of Informatization promotion funds 

on e-Government project was created. 

• A number of critical works including setting up mid and long-term 

e-Government project plan, e-Government project launch and 

management, evaluation of e-Government in each institution were 

performed by the competent organization for e-Government 

• Individual institutions enacted the preliminary agreements with 

competent organization prior to the implementation of e- 

Government project to eliminate redundancy and waste of limited 

resources 

• Enactment t and effectuation ti of Independent d e-Government Act instead of being subordinate to Framework kAct on Informatization created legal 

l 

infrastructure for achieving the objectives of e-Government. 

• As supporting infrastructure of e-Government project, reinforcement of authority of competent organization of e-Government, as well as of 

budget and personnel was conducted through the e-Government Act. 

• The authorities for setting up mid and long-term e-Government project strategy, implementing and evaluating e-Government were stipulated in 

the e-Government Act. 

• The preliminary consultation and coordination regarding e-Government among individual institutions was stipulated in the e-Government Act. 

184


History of Laws and Policies regarding US e-Government(1/2) 



US e-Government project was actively conducted during the period of the Clinton Administration through the first term of 

the Bush Administration as one of the core Presidential agendas with the enactment of e-Government Act and 24 e- 

Government projects proposed in 2002. 

History of e-Government related laws and policies for US 

1993 ~ 2001(Clinton Administration) 

2001~2004(Bush Administration 1 st Term) 

Governme 

ent Policy 

• Led the economic prosperity by implementing six core digital 

policies including e-Government 

• Clinton Administration selected and implemented 49 tasks within 

13 projects of IT-based comprehensive e-Government based on 

the initiative of NPR. 

• The problems during the process of implementation were 

identified, reformed and evaluated through publication of 

Strategy Report 

• Open the government portal, firstgov.gov 

• he implementation of e-Government was specified as a tool to creat 

an ‘active and small government' under the national vision for the 

next 10 years. 

• President’s vision of “Need for renovation of government operation” 

were presented 

- Citizen-centric, not Bureaucracy-centered 

- Result-Oriented 

- Market-based, actively promoting innovation) 

• 24 projects proposed for enhancement of efficiency of G2C, G2B, 

and dG2G 

aws 

Relevant L 

• Government Performance and Results Act(1993) • Established e-Government funds and the team dedicated to e- 

• Paperwork Reduction Act(1995) 

• Clinger Cohen Act(1996) 

• Government Paperwork Elimination Act(1998) 

• Electronic Signature Act(2000) 

Government (2002) 

• Federal Information Security Management Act(2002) 

• e-Government Act(2002) 

185


History of Laws and Policies regarding US e-Government(2/2) 



Bush Administration sustained the efforts of implementing and advancing the e-Government project established in the 

early stage of the term throughout the second term with increased spending on e-Government and IT while new Obama 

Administration is said to utilize e-Government as a tool to democratize government administration more actively than any 

other administration. 

History of e-Government related laws and policies for US 

2004~2009(Bush Administration 2 nd term) 

2009~(Obama Administration) 

Governme 

ent Policy 

• Sustained implementation of 24 e-Government projects 

• Raised e-Government funds in accordance with e-Government 

Act 

− Sustained a gradual hike of e-Government fund from $45 

million in 2003 to $150 million in 2006 

• Organized T/F for five core works in 2004 

• Achieved cost reduction through e-Government and published a 

memorandum for major works in 2006 

• With emphasis on fair rights, transparency, responsibility and 

constitutionalism, It is expected to reinforce democracy and 

domestic policy based on IT infrastructure. 

• It is expected to enhance government transparency, to promote 

citizens’ participation and to build public trust utilizing e-Government 

• It is expected to newly established national CTO position and to let 

all institutions of federal government open records and allow access 

to them to build up transparency 

• It is said to utilize e-Government very actively in overall national 

operation and policy-making. 

aws 

Relevant L 

• Promotion of Access to Government Information Act(2007) 

• Approved federal government IT budget increase for fiscal year 

2009 (2008) 

Source:「esent status of U.S e-Government and its implication, NIA 2008」 

• It is expected to newly establish national CTO position 

• It is expected to have people participate in legislation process online 

• It is expected to apply a variety of new technologies in government 

sector and public communications 

Source:「Obama 「 transition committee website」,「「 Obama CTO website」 

186

Analysis of Advance Cases - US e-Government Act 



US e-Government Act of 2002 reinforced the authorities of Office of e-Government within Office of Management and 

Budget, as the e-Government competent organization and stipulated the relationship between other institutions and 

state governments, establishment of e-Government fund, information disclosure and administrative innovation. 

Background of enacting 

Major Content of 

US e-Government Act of 2002 US e-Government tA Act of 2002 

• The implementation of institution-based 

Informatization without national level strategy until 

2001 is evaluated to incur low productivity as 

opposed to investment and poor administrative 

services for people and as a response to this, the 

e-Government was proposed to be implemented 

as one of the ‘President’s management agendas’. 

• Federal-level level competent organization for e- 

Government needed to build up interoperability 

while maintaining traditional Informatization 

organizational functions and to push ahead with 

efficient e-Government project with proper 

authorities 

• The e-Government fund needed to be established 

to support the e-Government project that involves 

other institutions. 

Office of 


Budget 


Services 

Federal 


Promotion of e- 


Services 


Information Security 

Reform 

• As a main body of e-Government implementation, it newly 

established the Office of e-Government within OMB while 

reinforcing the authorities of federal government through it 

• Reinforced policy interoperability through h establishment t of CIO 

council 

• Secured finance through establishment of e-Government fund 

• Collaboration among institutions through e-Government 

• Stipulated t electronic signature, information security, disclosure 

of administrative information, education of IT professionals, 

performance evaluation of e-Government project and etc. 

• Legislature and Justice department joined the e-Government 


• Stipulated a regular audit and inspection on government 

information security system 

• The individual institution-based implementation of e-Government project did not create a significant performance and as a remedy for that, 

federal government pushed ahead with the national-level e-Government project with strong authorities, which is similar to the case of Korea 

• By stipulating basic principle and scope of e-Government as well as environment to facilitate its implementation such as organization, e- 

Government fund, and CIO, it paved the way for stable and efficient implementation of e-Government 

187

Comprehensive Analysis of Advance Cases 



The improvement direction of the legal system for successful implementation of the Peruvian e-Government is presented 

by comparing relevant legal systems of Korea and US regarding e-Government. 



US 

• Due to absence of e- 

Government Act, no 

authorities and policy-making 

functions are provided for e- 

Government competent 

organization 

• Laws regarding introduction 

of information system, 

protection of personal 

information, electronic 

commerce, promotion of 

domestic IT industry, and e- 

learning are absent. 

• There exists a law designed to 

close the Informatization gap 

but no power of execution is 

assured 

• Most relevant regulations are 

in the form of Prime Minister 

Decrees instead of Acts, 

making them vulnerable to 

political instability 

VS 

• Centralization of policy 

coordination functions with 

rapid enactment of e- 

Government Act from the 

early stage of e-Government 

• Secured strong driving force 

with Presidential agenda 

• Rapid reformation of individual 

e-Government related laws 

and decrees 

• Enacted and reformed 

Personal Information 

Protection Act 

• Enacted Act on Closing 

Informatization Gap 

• Used e-Government as a tool 

to promote IT industry 

• Recognized e-Government not 

as a technology but as a tool 

for administrative 

innovation 

• Centralization of policy 

coordination functions with 

enactment of e-Government Act 

from the early stage of e- 


• Secured strong driving force 

with Presidential agenda 

• Maintained consistent policy even 

after a change of administration 

• Secure the ground for federal 

government budget regarding e- 


• Drastic budget supplement for e- 


• Active utilization of e- 

Government to close 

Informatization gap and to 

promote administrative 

democracy 

• Recognized e-Government as a 

tool for administrative 

innovation 

• What e-Government Advance 

Cases of Republic of Korea and US 

have in common 

1Centralization of policy 

coordination functions by enacting 

the e-Government Act 

2Secured strong driving force with 

Presidential agenda 

3Much efforts to close 


4Recognized e-Government as an 

administrative innovation 

• As opposed to this, Peru is not 

equipped with basic e-Government 

related laws including e- 

Government Act, weakening the 

base for implementation of e- 


• The laws that are currently 

available do not assure the proper 

power of execution, failing to 

implement legislative intention 

188

Improvement Scheme - 

Peruvian Legal System for e-Government 



The analysis of Peruvian Legal System for e-Government and relevant requirements has drawn the following improvement 

factors for each policy and a comprehensive range of renovation in policy and infrastructure is required for successful 

implementation of e-Government. 


legal system 

Implement 

informationi- 

zation 

in public 


Prevent 



Electronic 

government 

Create 

environment for 

information use 

protection of 

personal 

information/ 

Security 

Close 


gap 

• The absence of Framework Act on e-Government causes weak authorities of e- 

Government competent organization and the lack of fund as well as professional personnel. 

• The Framework Act on e-Government that stipulates assignment of sufficient authorities, e- 

Government fund, and securing professional personnel for Informatization is urgently 

required 

• The procedure to evaluate the performance of Informatization project and information 

system is required to be legalized. 

• Framework Act on electronic commerce and electronic financial transaction 

• Most provisions on environment of information use are not more than decrees and thus 

must be formally legalized to ensure stability of performance and proper power of 

execution. 

• The law on protection of personal information in public institutions is urgently required. 

• The information security is required to be boosted along with rigorous criminal punishment 

for infringement 

• Act on Closing the Digital Divide for the disable needs to be expanded to include a variety 

of socially isolated classes including women, youth and natives as the subject of special 

care. 

• The power of execution of the Act on Closing the Digital Divide needs to be reinforced. 

• A special Act that stipulates activation of e-learning and Telework needs to be enacted to 

close the informatizaiton education gap and to create jobs 

Prepare IT 

industry 


• The S/W industry promotion Act that includes stipulation on tax incentives and R&D 

subsidies needs to be enacted to encourage R&D activities. 

• The Act that promotes the development of online contents industry is required. 

Prepare 


• Needs to secure the legal l ground to enable to spend FITEL, ICT infrastructure t fund, on 

supporting e-Government project 

189


Laws and Policies regarding Informatization 



Peruvian requirements regarding g Informatization related laws and policies and corresponding Advance Cases of Korea and 

US are as follows. 

Requirements 

Advance Cases and Resolutions 

Rapid enactment of 



• Absence of Framework Act on e-Government 

• Lack of powerful legal ground 

• Lack of performance evaluation for 

Informatization project, not enough 

preliminary consultation with central 

government 

• The draft of Framework Act on e-Government 

exists but has not passed the internal 

consent yet. 

• Both Korea and US has provided the competent organization in 

charge of e-Government with powerful authorities and 

responsibilities as national level policy maker, evaluator and 

coordinator by enacting e-Government Act 

• Both Korea and US has legalized securing e-Government fund, 

performance evaluation, and expansion of personnel by enacting 


• It took about one year for Korea to finalize internal consent and 

approval of and congress while it took two years for US, Rapid 

enactment of e-Government Act may determine the fate of e- 

Government implementation. 

Enact Framework Act 

on Electronic 

Commerce and 

Financial Transaction 

• Lack of Framework Act on Electronic 

Commerce and Financial Transaction 

• Both Korea and US performed implementation and technical application 

of laws regarding electronic signature and public certification and 

security in the early stage of e-Government. 

Prepare legal system 

to protect personal 

information 

• Absence of powerful provision on 

administrative institutions’ protection of 

personal information 

• Korea retains laws regarding ‘protection of personal information in 

public institutions’ as general law along with seven other relevant 

individual regulations. 

• US implemented electronic authentication policy in 2002 for e- 

Government security and protection of personal information while OMB 

announced relevant authentication policies. 

190


Laws and Policies regarding Informatization 



Peruvian requirements regarding g Informatization related laws and policies and corresponding Advance Cases of Korea and 

US are as follows. 

Requirements 

Advance Cases and Resolutions 

Reinforce legal 

support for promotion 

of S/W industry 

• S/W industry promotion policy within Peru 

• Korea enacted Software Industry Promotion Act, which includes 

• provision regarding tax incentives, policy support, protection of 

small and medium companies, applicable to S/W companies 

e-learning 

/ 

Telework 

• e-Learning is currently used as a tool that 

enables provision of equal education 

opportunities, one of the core tasks in Peru 

• Telecommuting may contribute to 

enhancement of work efficiency and 

increased employment, another core task in 


• Korea enacted e-Learning Industry Development Act and provided e- 

Learning with national policy support, tax incentives, mandating 

certain portion of public institutions’ education curriculum(20%) 

conducted via e-Learning 

Enact the law to 

relieve the 


• The ICT infrastructure, which is concentrated 

in Metropolitan areas causes a serious 

setback to Informatization gap 

• Since Informatization gap in e-Government 

services may directly affect the basic rights of 

people, enactment of relevant laws to relieve 

it is urgently required 

• Currently, the law designed to close 

Informatization gap exists but the authority to 

execute it is absent 

• Korea enacted ‘Act on Closing the Digital Divide’, ‘Act on 

Prevention of Discrimination against the Disabled and Relief of 

Right’ to ensure fair and equal opportunity of access to 

information 

• US enacted e-Government Act and e-Government strategy is designed 

merely to ensure citizens’ access to information and to minimize the 

Internet gap. However, Obama Administration is expected to 

dramatically reinforce policy support in this particular sector, 

considering the current policy trend of ‘Open Internet’ 

191


e-Government Act Improvement Scheme Proposal(1/2) 



The improved e-Government Act must provide a clear definition on the content and scope as well as R&R among 

implementing organizations while fostering private sector through e-Government, based on legal ground. 

Provisions Relevant Peruvian Laws Improvement Direction 

Article 1: Definition 

• The definition and role of national system 

regarding e-Government and information 

technology is stipulated. 

• The scope of application is required to be 

clarified by defining the concept of e-Government 

and information technology . 

• A clear designation of the scope of application as 

well as definition of concept for project contents 

including e-Government , G4C, G4B, G2G must be 

presented 

Chapter 1 

General 

Provisions 

Chapter 2 

national 

System 

Chapter 3 

Implementa 

tion System 

Article 2: Purpose 

Article 3: General 

Provisions on e- 


Article 6: Organization 

of National System 

Article 7: Authority of 

National System 

Article 8: 


System 

• A clear purpose of public Informatization is 

presented 

• The balanced development and growth strategy 

of overall society are presented by describing 

promotion of IT industry associated with 


• e-Government affairs have been controlled and 

managed by Prime Minister Office 

• It can be considered that President is in direct 

charge of implementation in order to secure 

strong driving force. 

• The national e-Government system is organized 

on the national, local and autonomous basis 

• The national system is assigned with the 

authority for policy-making and execution. 

• Newly enact provisions on nurturing private sector 

and promotion of IT industry through e-Government 

as well as roles and responsibilities of government 

• A strong leadership that t corresponds to the nation 

with presidential system such as including e- 

Government within residential agenda is required. 

• Implementation System is well defined 

192


e-Government Act Improvement Scheme Proposal(2/2) 



ONGEI must retain powerful status and authorities along with stable support of fund, personnel and evaluation as the 

competent organization in charge of e-Government as well as coordinator of e-Government project. 

Provisions Relevant Peruvian Laws Improvement Direction 

9: Status and Authority 

• As one of the organizations under Prime Minister 

Office, it performs comprehensive functions of 

national system regarding e-Government and 


• Execute national policy regarding ge-Government 

• Lack of basis for rigorous implementation in the 

nation with presidential system 

• The status of ONGEI should be under immediate 

supervision of Prime Minister or be an independent 

organization within Prime Minister Office or 

Presidential Office 

• Conduct role as coordinator of e-Government project 

Chapter 4 

ONGEI 

• The weak power of execution is expected due to 

• Stipulate supply and control of finance 

absence of fund stipulation, thus new establishment 

10: Finances • No power of execution due to absence of basis of fund stipulation is required 

for actual fund raising 

• FITEL, fund for ICT infrastructure should be used for 

supporting e-Government policy 

11: Responsibilities 

• e-Government related affairs are controlled and 

regulated by Prime Minister Office 

• Set up basic plans and action plans for individual 

institutions 

• The mid and long-term basic plans regarding 

Informatization for individual institutions and 

corresponding evaluation are required 

• ONGEI should be assigned with the authority to 

evaluate and conduct audit & inspection on 

Informatization projects for individual institutions 

• The authority of ONGEI needs to be strengthened in 

line with Informatization budget and evaluation result. 

12: Private Consultative 

Committee 

13: President’s 

Consultative Committee 

• Encourage participation of private sector by 

organizing private consultative committee 

• President’s consultative ti committee is stipulated 

t but its functions are stipulated by decree. 

• The legal basis for roles and functions of President’s 

consultative ti committee needs to be obtained. 

193








1. Evaluate priority between tasks 

2. Project phase plan 

3. Road Map 

194

Action Plan Implementation Framework 


This is the step to prioritize strategic tasks for efficient implementation of information system with the clear definition of 

roadmap in the implementation stage. 

A 

B 

C 

D 

E 

F 

G 

H 

I 

J 

K 

L 

M 

N 

O 

Strategic tasks 

on information system 








Integrated Single portal for Citizen 








• 15 strategic t tasks are selected 

based on the status analysis and 

e-Government strategy 

Nice to Have 

Prioritization 

K 

Leave for 

Now 

F 

CJ 

E O 

Quick Wins 

L 

D 

H I 

GN 

• Evaluate strategic t tasks for prioritization 

iti • Determine practicability and degree of 

significance of individual tasks 

• Define desirable task implementation scheme 

M 

A 

B 

Strategic 

Initiatives 

Road Map 

• Estimate implementation period for 

individual tasks 

• Establish implementation roadmap with 

priority and actual competence taken 

into consideration (5years) 

Evaluation criteria 

Importance 

Feasibility 

and method 

Priority effectiveness 

• Analysis of logical and 

physical correlation among 

different tasks 

• Analysis of advance case 

(Republic of Korea) 

• TFT Workshop 

- 12, Feb, 2009 

Impact/Effectiveness 

• Degree of effectiveness and 

influences on other types of 

works upon completion of 

successful establishment 

• Business Opinion Survey - 

Feb,2009 

Technical realization 

• Difficulty and implementation 

viability with technical level 

and competence taken into 

consideration 

• IT Opinion Workshop 

-1 st :12,Feb,2009 

-2 nd : 20,Feb, 2009 

Cultural / Political 

feasibility 

• Feasibility of execution in the 

politic and regulatory aspect 

in the process of 

establishment 

• Business Opinion Survey - 

Feb,2009 

• IT Opinion Workshop - 

20,Feb,2009 

195

Priority Evaluation - Analysis of Pre & Post Relationship, Advance Cases 


The analysis of the implementation history of Korean e-Government project, which was chosen as an advance benchmark 

case for prioritization of Peruvian e-Government implementation tasks, reveals that it has made progress by conducting 

accumulation of basic administrative information, followed by utilization of information system, and interconnection for 

integration of processes. 

Phase I 

~ 1996 

Digitize and Accumulate 

Administrative information 

Phase II 

1996~2000 

Utilize Information System 

Phase III 

2000~2008 

Integrate Processes among 

Government Institutions 


Act/ 


1995, Enacted Basic Act for 

Promotion of Informatization 

1996, Master Plan for informatization 

promotion 

1996 I t d d ISDN I t t 

1998, Enforced public institutions to 

designate CIO 

1998, Enacted joint utilization of 


1998 I t d d lt d 

telecommunication network 

1999, Cyber Korea 21 

1996, Introduced ISDN Internet 1998, Introduced ultra-speed 

2001, Enacted e-Government Act 

2001, Special Committee for e-Gov 

2005, Operated administrative institutions 

telecommunication network for 


system 

1991, Digitized resident registration 

1993, Set up comprehensive 

1996, Medical information network 

1997, Parliament legislative information 

2000, Parliament legislative information 

service 


service 

2002, National civil petition portal service 

network 

1998, Internet-based civil petition 


1994, Set up information system for 

services 


passport issuance & renewal 

Digitized real estate registration 

2003, Informatization of provincial 

1995, National Statistics System 1999, Integrated administrative system 


for local governments 

Digitized registration of seal impression 

Digitized nationwide census 2005, National HR management system 

registration 

2006, National GIS DB 

2007, Integrated data center 

196

Priority Evaluation - Time Order Relationship Analysis 


Implementation tasks should maintain time order based on connections between them, and be executed accordingly. 

We give a score 5 to 3 

Cumulate administrative data 

Utilize Information System 

Integrate between Entities 

G 

C 

E 


Electronic HR management 

system 


system 

A 

F 

I 

Local Gov. administrative 

info. System 

National Accounting 

and Budget 


H 

K 

O 

Integrated Single portal 

for Citizen 




Construct Information share system 

B 

Administrative information 

sharing system 

J 

L 

Education information 

system 


D 


M 

National procurement 

system 

N 


Amend Laws and Organization 



management 

Execute continually 

197

Scoring 


The following is an evaluation result on each action plan based on primarily major performance feasibility. 

Importance 

Feasibility 

Task 

Priority 

effective 

ness 

Impact/ 

Effective 

ness 

Average 

Technical 

realization 

Systematic 

/cultural 

feasibility 

Average 

Sum 

Local Gov. administrative info. System 4.0 4.2 4.1 2.8 2.9 2.8 3.4 

Administrative information sharing system 5.0 4.6 4.8 2.5 3.4 2.9 3.9 

Electronic HR management system 5.0 4.2 4.6 3.6 2.9 3.3 3.9 

e-Document system 5.0 4.2 4.6 3.2 3.6 3.4 4.0 

Judicial information system 5.0 4.1 4.6 3.7 3.4 3.5 4.0 

National Accounting and Budget 4.0 3.6 3.8 1.7 4.2 2.9 3.4 

National Identification 5.0 4.8 4.9 3.6 4.6 4.1 4.5 

Integrated Single portal for Citizen 3.0 3.9 3.4 2.0 3.6 2.8 3.1 

Health and Welfare System 4.0 3.5 3.8 3.0 3.3 3.2 3.5 

Education information system 4.0 3.6 3.8 3.9 3.1 3.5 3.6 

Enterprise support system 3.0 3.7 3.3 2.1 3.5 2.8 3.1 

e-Custom system 4.0 4.2 4.1 2.8 3.8 3.3 3.7 

National procurement system 4.0 4.2 4.1 3.3 3.7 3.5 3.8 

Digital Signature system 5.0 4.8 4.9 3.7 3.8 3.7 4.3 

National Integrated Computing Center 3.0 3.2 3.1 2.7 2.7 2.7 2.9 

198

IT Portfolio Quadrant 


Implementation priorities on the strategic importance of IT issues through IT Portfolio Quadrant analysis should be 

decided. 

IT Portfolio evaluation Quadrant definition 

Quick Wins 

High 

Feasib bility of exec cution 

Nice to Have 

III 

Leave for 

Now 

IV 

Quick Wins 

I 

Strategic Initiatives 

II 

• Huge impact on management because of its 

high strategic value 

• Preferential investment is needed because 

realization is easy and tangible results can 

be produced in a short period of time 


• Must be invested because its strategic value 

and impact on management is high 

• Link with other processes is high and 

professional technology is required 

Nice to Have 

• Realization is easy and tangible results can 

be produced in a short period of time 

• Not urgent because the possibility of 

realizing a potential profit and its strategic 

value is low 

Leave for Now 

Low 

Low 

Strategic importance 

High 

• Realization is complicated and its strategic 

value is low 

• Can be excluded under limited resources 

199

Implementation Priority 


15 priorities were derived from IT Portfolio Quadrant analysis. 

High 

5.0 

4.5 

Execution task priority 

Implementation tasks 

Nice to Have 

Quick Wins 

G 


Not urgent 

Preferential investment 

needed 

N 


E Judicial information system 

Fe easibility of execution 

4.0 

3.5 

3.0 

2.5 

O 

K 

H 

J 

I 

F 

M 

L 

A 

E 

D 

C 

B 

G 

N 

D 

C 

B 

M 

L 

J 

I 

A 









Low 

2.0 

1.5 

Leave for Now 

Can be excluded 


Strategic investment is needed 

1.5 2.0 2.5 3.0 3.5 4.0 4.5 

Low 

Strategic importance 

High 

5.0 

F 

H 

K 

O 





200

Step-wise Development Direction 


The strategic tasks have been divided into two different steps of establishing the basis for implementation of effective 

and efficient e-Government, followed by expansion of citizen support services as well as enhancement of 

management efficiency. 

Phase 

Phase II 

Current e-Government 

Project 

Introduce citizen services 

and cumulate data 

• Partial establishment of base 

information such as resident 

information and criminal 

information 

• Provide information through 

institution portal 

• information-oriented service 

through corporate portal and 

national portal 

Phase I 

Reinforce basis of e-Government 

for systematic implementation 

• Reinforce the basis of e-Government for 

systematic implementation through main 

bodies of implementation and 

management functions 

• Secure trust from general public through 

proactive PR and education 

infrastructure and collect requirements 

• Establish the mid and long-term project 

implementation basis with consistency 

• Establish common ground for e- 

Government among institutions 

Expand civil services with 

efficient i management of 


• Enhance efficiency in Informatization of 

core national administrative works 

• Reorganize administrative works of 

individual institutions and share 

information mutually 

• Develop a variety of e-Services for 

citizens as well as businesses 

• Secure and sustain nationwide 

consensus for implementation of e- 


• Provide citizens with administrative 

convenience through integration of 

processes 

Phase 1 (2009~2011) Phase 2 (2012~) 

Time 

201

Road Map 


Action plans depending on priority matrix analysis by task are as follows: 

base establishment 

expansion 

Implementation Tasks 

Q1 

2009 2010 2011 2012 2013 

Q2 

Q3 

Q4 

Q1 

Q2 

Q3 

Q4 

Q1 

Q2 

Q3 

Q4 

Q1 

Q2 

Q3 

Q4 

Q1 

Q2 

Q3 

Q4 


G2G 

F/S 

12M 


Infra 

F/S 

6M 

Ph hase I 




G2G 

F/S 

F/S 

12M 

8M 

F/S 

12M 


F/S 

12M 



G2B 

F/S 

12M 

F/S 18M 

Phase II 





G2C 

G2G 

F/S 

F/S 

8M 

9M 

F/S 

12M 

F/S 12M 



G2C 

G2B 

F/S 

12M 

F/S 

9M 


Infra 

F/S 

12M 

Go ov 


management 


Recommend 

202

Road Map - Detail(1/3) 


A detailed roadmap is structured with relevant laws, policies and systems taken into account prior to the 

establishment of individual systems 

National 


Q1 

Q2 

2009 2010 2011 

Q3 

Q4 

Q1 

F/S 

Q2 

Q3 

Q4 

Q1 

Q2 

Q3 

Q4 

• Select Fingerprint Information System, 

Electronic Card Issuance System 

Implement informatization tasks 

Digital Signature 

system 


system 

F/S 

F/S 

Implement 


tasks 

Implement 

informatization tasks 

• Required to secure 

precedent 

technologies 

regarding Electronic 



F/S 


(Test trial using electronic documents 

within institutions) 

• Standardize HR administration process 

of central and local governments 

Electronic HR 

management 

system 

F/S 


Law/System 

Organization/Policy 

• Enforce information sharing among public institutions 

• Enact information security procedural law 

• Add utilization of electronic documents to general 

administration procedural law 

• Electronic signature law is required 

• Set the guidelines regarding functional standardization, shared 

operation among institutions, security connection and standard 

electronic documents 

203





Q3 

2010 2011 2012 2013 

Q4 

Q1 

Q2 

Q3 

Q4 

Q1 

Q2 

Q3 

Q4 

Q1 

Q2 



system 

F/S 

• Establish security 

standards and policies 


National 

procurement 

system 

F/S 



F/S 


Education 


Health and Welfare 

System 

F/S 

F/S 

Implement 


Implement 


• Required to secure 

educational facilities to 

train and educate 

personnel in 

education/welfare 

facilities 

Law/System 


• Prepare several functions to facilitate public 

access, including call center 

• Set policy to expand ICT education 

• Implement electronic payment function for 

Electronic commerce 

• Set up standard technology for linking diverse institutions/Systems 

204





Local Gov. 

administrative info. 

System 

National 

Accounting and 

Budget 

Q3 

2011 2012 2013 2014 

Q4 

Q1 

F/S 

Q2 

F/S 

Q3 

Q4 

Q1 

Q2 



Q3 

Q4 

Q1 

Q2 

• Make a detail plan to establish and expand Pilot 

• Standardize local administrative affairs 

• Set up laws and regulations to enforce the use of 

systems 

• Implement existing systems in 

local government offices 

Integrated Single 

portal for Citizen 

F/S 


Enterprise support 

system 

F/S 

Implement informatization 

tasks 



F/S 


Law/System 


• Establish legal system that 

enables participation of 

• Set up Enterprise Architecture 

legal representatives 

• Set up ITIL for standard 

operation 

• Establish standard technology for integration of portal 

• Enact law designed to reinforce interconnection and 

collaboration among relevant institutions 

• Secure funds and educational facilities to minimize the informatization 

gap among institutions 

205

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