Successful transport decision-making - Osmose

Successful transport decision-making - Osmose

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Vol 2 -





Focus groups and surveys

The focus in relation to GUIDEMAPS was on the urban and

suburban buses connecting to MetroSur. The location of bus

stops was also investigated. The conclusions of these surveys

have led to proposals to change the itineraries of some of the

lines, frequencies and improvements to the bus stop location

close to MetroSur stations. These proposals were presented to

all stakeholders in Móstoles and many comments were received,

some of them were incorporated, but, in any case, all have been

answered by the CRTM technicians and commercial staff.

Different groups participated in the preparation of the

questionnaires. Mainly CRTM staff, bus operating company,

consultants and technicians of the municipalities served by

MetroSur took part in this task. They all agreed to allocate some

free space in the survey sheet to allow the respondent to

highlight any aspect not covered by the questionnaire and

relevant to his/her opinion according to his/her mobility needs.

Following the field work, specific counts and surveys were

conducted in March 2004 for suburban buses, with the

advantage that during November 2003, further field work was

carried out in order to compare the before/after scenario. To

provide information and receive feedback, the official CRTM

website and the phone information service was used. This field

work gave interesting results that coincided with the expectations

of CRTM technicians. For example:

Current bus lines lost about 30% demand when MetroSur

started to work.

The surveys also indicate that only 4% of the demand

arrives at MetroSur using bus interurban lines. This means

that in the beginning of MetroSur these lines were not a

complementary network for the main public mode that is


The measures, that resulted from the participatory processes,

included e.g. the adjustment of the fixed supply during the one

year transition period; this measure was also brought forward to

other municipalities, trying to optimise the transport system as a

whole. Additionally, the surrounding area of MetroSur stations in

Móstoles was redesigned with better location of stops and

pedestrian accessibility.

Information campaigns

An extensive information campaign was conducted with leaflets,

press, TV spots, marketing campaigns and a total of 430.000

transport maps printed for all the households in the area (around

one million inhabitants), 100.000 being specifically from

Móstoles,, including the new routes of lines, services and

location of stops. In the meantime, a special contract (called

"Contrato-Programa") was signed with the operator for one year,

this timespan allocated to complete the major redesign of the bus

network in the area. As transport planners know it is a continuous

task that evolves with the City itself.

Lessons learned

The participation spectrum has been impressively

increased since the original conception of the

MetroSur project (construction of the Underground

Metro line as described before).

In general, the GUIDEMAPS tools applied have

improved the process and all stakeholders revealed,

in an informal or formal way, their satisfaction with

the way the project has been developed.

This process, still under analysis, reflects a positive

feeling from residents and users in relation to the

measures adopted, following their suggestions after

applying the GUIDEMAPS tools.


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