Successful transport decision-making - Osmose

Successful transport decision-making - Osmose

Successful transport decision-making - Osmose


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MAJOR<br />



Focus groups and surveys<br />

The focus in relation to GUIDEMAPS was on the urban and<br />

suburban buses connecting to MetroSur. The location of bus<br />

stops was also investigated. The conclusions of these surveys<br />

have led to proposals to change the itineraries of some of the<br />

lines, frequencies and improvements to the bus stop location<br />

close to MetroSur stations. These proposals were presented to<br />

all stakeholders in Móstoles and many comments were received,<br />

some of them were incorporated, but, in any case, all have been<br />

answered by the CRTM technicians and commercial staff.<br />

Different groups participated in the preparation of the<br />

questionnaires. Mainly CRTM staff, bus operating company,<br />

consultants and technicians of the municipalities served by<br />

MetroSur took part in this task. They all agreed to allocate some<br />

free space in the survey sheet to allow the respondent to<br />

highlight any aspect not covered by the questionnaire and<br />

relevant to his/her opinion according to his/her mobility needs.<br />

Following the field work, specific counts and surveys were<br />

conducted in March 2004 for suburban buses, with the<br />

advantage that during November 2003, further field work was<br />

carried out in order to compare the before/after scenario. To<br />

provide information and receive feedback, the official CRTM<br />

website and the phone information service was used. This field<br />

work gave interesting results that coincided with the expectations<br />

of CRTM technicians. For example:<br />

<br />

<br />

Current bus lines lost about 30% demand when MetroSur<br />

started to work.<br />

The surveys also indicate that only 4% of the demand<br />

arrives at MetroSur using bus interurban lines. This means<br />

that in the beginning of MetroSur these lines were not a<br />

complementary network for the main public mode that is<br />

MetroSur.<br />

The measures, that resulted from the participatory processes,<br />

included e.g. the adjustment of the fixed supply during the one<br />

year transition period; this measure was also brought forward to<br />

other municipalities, trying to optimise the <strong>transport</strong> system as a<br />

whole. Additionally, the surrounding area of MetroSur stations in<br />

Móstoles was redesigned with better location of stops and<br />

pedestrian accessibility.<br />

Information campaigns<br />

An extensive information campaign was conducted with leaflets,<br />

press, TV spots, marketing campaigns and a total of 430.000<br />

<strong>transport</strong> maps printed for all the households in the area (around<br />

one million inhabitants), 100.000 being specifically from<br />

Móstoles,, including the new routes of lines, services and<br />

location of stops. In the meantime, a special contract (called<br />

"Contrato-Programa") was signed with the operator for one year,<br />

this timespan allocated to complete the major redesign of the bus<br />

network in the area. As <strong>transport</strong> planners know it is a continuous<br />

task that evolves with the City itself.<br />

Lessons learned<br />

<br />

<br />

<br />

The participation spectrum has been impressively<br />

increased since the original conception of the<br />

MetroSur project (construction of the Underground<br />

Metro line as described before).<br />

In general, the GUIDEMAPS tools applied have<br />

improved the process and all stakeholders revealed,<br />

in an informal or formal way, their satisfaction with<br />

the way the project has been developed.<br />

This process, still under analysis, reflects a positive<br />

feeling from residents and users in relation to the<br />

measures adopted, following their suggestions after<br />

applying the GUIDEMAPS tools.<br />


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