IT Infrastructure Standards
IT Infrastructure Standards
IT Infrastructure Standards
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<strong>IT</strong> <strong>Infrastructure</strong><br />
<strong>Standards</strong><br />
Tony Brett<br />
OUCS
Availability of connection<br />
Network<br />
• How many student rooms connected?<br />
• How do students register for connection?<br />
Firewall rules – updates, information<br />
Network switches, hubs etc?<br />
• 5x8, 5x12, 24x7 ?<br />
• Maintenance Contracts?<br />
• OUCS, external, replacement time?<br />
• Location/Topography maps?<br />
• Spares kept?<br />
Provision for cable damage repairs<br />
• Fibre<br />
• Copper<br />
Tony Brett, Monday 26 th<br />
january 2004
Documented<br />
• Passwords in a safe<br />
• Directory Strucutre<br />
• Dependencies<br />
Servers<br />
Disaster Recovery procedure<br />
Out-of<br />
of-hours cover<br />
Maintenance contracts<br />
Resilience/redundancy<br />
UPS<br />
Tony Brett, Monday 26 th<br />
january 2004
Desktop machines<br />
Support for users<br />
• Hours?<br />
• Types of software<br />
Support for desktop<br />
• Documentation<br />
• Standard desktop<br />
• Configurations<br />
• Anti-Virus updates?<br />
• Windows Updates (patches)?<br />
• Images?<br />
Tony Brett, Monday 26 th<br />
january 2004
Student Workstations<br />
PC vs Mac?<br />
Printing<br />
24 hr access?<br />
Departmental software?<br />
Separate Grad/Undergrad facilities?<br />
Booking system<br />
Ratio of computers:students<br />
Tony Brett, Monday 26 th<br />
january 2004
External Contact<br />
OUCS<br />
• <strong>IT</strong>SS registered?<br />
• Up-to<br />
to-date?<br />
• Contact method known?<br />
• It-support@unit<br />
MIS, OULS etc.<br />
• Firewall requirements?<br />
• Network availability, bandwidth?<br />
• Remote printing<br />
• Remote update of software<br />
Tony Brett, Monday 26 th<br />
january 2004