IT Infrastructure Standards

oucs.ox.ac.uk

IT Infrastructure Standards

IT Infrastructure

Standards

Tony Brett

OUCS


Availability of connection

Network

• How many student rooms connected?

• How do students register for connection?

Firewall rules – updates, information

Network switches, hubs etc?

• 5x8, 5x12, 24x7 ?

• Maintenance Contracts?

• OUCS, external, replacement time?

• Location/Topography maps?

• Spares kept?

Provision for cable damage repairs

• Fibre

• Copper

Tony Brett, Monday 26 th

january 2004


Documented

• Passwords in a safe

• Directory Strucutre

• Dependencies

Servers

Disaster Recovery procedure

Out-of

of-hours cover

Maintenance contracts

Resilience/redundancy

UPS

Tony Brett, Monday 26 th

january 2004


Desktop machines

Support for users

• Hours?

• Types of software

Support for desktop

• Documentation

• Standard desktop

• Configurations

• Anti-Virus updates?

• Windows Updates (patches)?

• Images?

Tony Brett, Monday 26 th

january 2004


Student Workstations

PC vs Mac?

Printing

24 hr access?

Departmental software?

Separate Grad/Undergrad facilities?

Booking system

Ratio of computers:students

Tony Brett, Monday 26 th

january 2004


External Contact

OUCS

ITSS registered?

• Up-to

to-date?

• Contact method known?

• It-support@unit

MIS, OULS etc.

• Firewall requirements?

• Network availability, bandwidth?

• Remote printing

• Remote update of software

Tony Brett, Monday 26 th

january 2004

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