Hot Rods & Custom Stuff is a part of the Southern ... - Parts & People

Hot Rods & Custom Stuff is a part of the Southern ... - Parts & People

Automotive Counseling & Publishing Co. Inc.

899 Logan St., Suite 311

Denver, CO 80203

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Automotive Counseling & Publishing Co. Inc.

899 Logan St., Suite 311 • Denver, CO 80203

Online Edition at

Serving Southern California Automotive Parts & Service Professionals Volume 6 Number 2 February 2012

Hot Rods & Custom Stuff is a part

of the Southern California car culture

by Dick DeLoach

Escondido, Calif.—It’s

well known that since Randy

Clark founded Hot Rods &

Custom Stuff (HRCS) in

1989, the automotive

restoration shop has become a

big part of Southern

California car culture, style,

and general way of life, said

Chick Koszis, who joined the

HRCS staff last May.

Koszis said Clark brought

him on to sharpen HRCS’

business development focus,

enhance its web presence with

magazine-quality content, and

develop customer and

supplier business relationships.

A lifelong hot rodder who has built

numerous cars, Koszis said he is also a

mechanical engineer and brings a good

understanding of what customers are

looking for in the hot rod, custom, and

muscle car field.

“I feel that we can merge their needs

with appropriate supplier products. Hot

Rods & Custom Stuff has a unique

ability to bring them together,” Koszis




U.S. Postage


Columbia, MO

Permit No. 353

Hot Rods & Custom Stuff staffers are, from l., General Manager

Sean Dell, Chick Koszis, and Richard Sporl, who always make

themselves available to answer customer questions.

Clark’s history is as colorful as the car

culture to which he caters, said Sean

Dell, HRCS general manager. “Randy’s

grandfather was a machinist and tool

inventor, and his father was a blacksmith

and welder,” he said.

Dell said when the Clarks moved with

their two-year-old son, Randy, to

Southern California in 1949, they arrived

just in time for the beginning of the hot

rodding explosion.

“Randy learned to weld and work

metal by working with his

father at a young age, doing

such tasks as welding large

tanks from the inside because

he could fit inside the best,”

Dell said.

Living in the epicenter of

the custom-car movement

and attending the local drags,

Dell said Clark soon caught

the “hot rod bug,” and at age

12, bought his first car. “It

was a $12 Model T that

didn’t run, which he

eventually traded for a 1930

Model A that did.”

Over the next 30 or so

years, Randy lived the

Southern California motorcycle and hot

rod culture to the fullest, Dell said,

working on and building vehicles as jobs

came his way.

Continued on page 30

INSIDE Parts & People

More than 14,400 circulated

Targeting specific vehicles helps San

Diego repair shop increase business . 3

Stuart Terry Auto Repair

Owner says he has

increased his business by

focusing on specific

vehicles. His business

has experienced about

20-percent growth in the

past 12 months by

servicing Saabs, Volvos, Fords, and Toyotas.

OER reproduces discontinued parts for

GM hot rod and resto enthusiasts . . . 3

After more than three

decades, Original



continues to supply the

hot rod and restoration

market with GM

restoration parts.

Automotive Tools & Equipment / Hot Rod & Restoration Focus Issue


Pages 17-29 C1-C4

Sun Valley family says 20-group helps

take business to the next level . . . 17

Danny Panduro

says that

joining a shop


through the



Alliance has

given him

renewed energy as manager of his family’s

business, J & L Body Shop Inc.

Collision Repair Training Notes . . . 18

Providing customers with value-added

support programs is key at PPG . . . . C-2

Certification program raises bar for

distributors of non-OEM crash parts . 21

A new program intends to improve the

supply chain for non-OEM parts by setting

certification requirements for the


Collision Tool & Equipment

Product Notes . . . . . . . . . . . . . . . . . 26


More photos and

articles at

New Rotary Lift technology increases

lift speeds and shop productivity . . . . 5

Patent-pending Shockwave

lift technology enables

Rotary’s two-post and

SmartLift in-ground lifts to

have rise and descent times

that are twice as fast as

standard lifts.

Auto Notes . . . . . . . . . . . . . . . . . . . . . 10

Aging vehicle fleet, affordable credit, and

aggressive incentives will combine for

increased new vehicle sales in 2012.

Mechanical Tool & Equipment

Product Notes . . . . . . . . . . . . . . . . . . 12

Mechanical Repair Training Notes . . 34

Parts & People test the 2012 Kia Rio . 35

Cooper’s Keys to Auto Repair Profits .36

People & Places . . . . . . . . . . . . . . . . . 38

Page 2 February 2012 Parts & People

Automotive Tools & Equipment / Hot Rod & Restoration Focus Issue

Targeting specific vehicles helps Stuart Terry Auto Repair increase business

by Dick DeLoach

San Diego—Stuart Terry Auto

Repair has been providing topquality

auto repair and

maintenance services to San Diego

residents since 1975, Owner Stuart

Terry said, but he began working

on vehicles as a teenager. “I started

working on cars in high school,”

he said.

Terry said he received his

formal vehicle service training

during his 25-year hitch in the

California National Guard. “The

Army schools are excellent,” he

said. “I got a lot of in-depth training on

electronics, battery technology, theory,

diagnostics, diesel mechanics, hydraulics,

six months of wheel and track school — a

number of things I didn’t know about.”

Terry said his business has experienced

about 20-percent growth in the past 12

months primarily because of focusing on

The staff at Stuart Terry Auto Repair are, from l.,

Technicians Mark Boykin and Manuel “Chito” Aguilar,

and Owner Stuart Terry, who have the tools to diagnose

and repair many vehicles.

specific vehicles. “We have been zeroing in

on specific makes of cars including Saab

and Volvo,” he said, “and Ford and Toyota

are also a big part of our business.”

One of the shop’s technicians, Mark

Boykin, is Saab and Volvo factory trained

and worked at a Saab dealership for years,

Terry said. “So we’re seeing a lot of those

makes coming in simply because we

are taking care of certain people’s cars

and they’re telling their friends.”

Terry said Saabs and Volvos are

good cars if they’re maintained

properly. “Some of my Saab and Volvo

customers are emotionally attached to

their cars because they brought the cars

with them when they moved from

Sweden to this country.”

“I have concerned Saab owners who

contact us every time they see

something in the news about Saab —

asking if we can still get parts, should

they keep their cars,” Terry said. “We

reassure them that we can take care of them

with no problem.”

The shop has a GM scanner, Snap-on

scanner, and two OTC scanners, including a

Genisys. “Our technician, Manuel “Chito”

Aguilar, does most of our electronic

diagnostic work.”

The shop also has a state-of-the-art

diagnostic repair information center that

Terry said is extremely important. “Our

technicians also use Identifix, AllData, and

NAPA Tracs, which we also use for

estimating and shop management, and we

have weekly shop meetings to talk about

what they’ve learned online.”

Terry said he has also seen an increase in

customers with hybrid vehicles. “I think the

electric car has come back and we’re going

to see a lot more of them this year and next,

so we have attended hybrid seminars.”

The shop is a NAPA AutoCare Center,

Terry said, and he offers a 12-

month/12,000-mile “Peace of Mind” parts

and labor warranty on most repairs. “Being

a NAPA AutoCare Center is really

important,” he said. “It allows me to give

customers confidence that if they break

down, the repair is covered anywhere.”

Terry said his main source of advertising

is his website, which he’s had for 10 years.

Continued on page 6

OER reproduces discontinued parts for GM hot rod and resto enthusiasts

by Dick DeLoach

Westminster, Calif.—Original

Equipment Reproduction (OER) was

founded more than 30 years ago to meet

the needs for spot-on accurate GM

reproduction parts in the GM enthusiast

market, OER President Jeff Leonard

said. “Today, OER is the most asked-for

brand in GM restoration parts.”

Leonard said that having come from

Detroit he has a passion for muscle cars

in general. “The founders of OER

decided to recreate parts that were

discontinued from General Motors by

producing new tooling and molds for

the items consumers needed to restore their


Leonard said OER started with the

Camaro. “First, the smaller items were

produced like clips, nuts, and original style

bolts,” he said. “Then came larger items

such as consoles, weather stripping,

moldings, emblems, sheet metal, and many

more items.”

Today, OER manufactures and distributes

thousands of parts for GM vehicles

including Chevrolet Camaro, Chevy II

Nova, Impala, Chevelle, Corvette, early

Chevrolet and GMC trucks, Pontiac

Firebird, Trans-Am, as well as Chrysler

Group vehicles.

Leonard said many OER products are

officially licensed by GM and the Chrysler

Group, and carry the GM Restoration Parts

or Mopar Authentic Restoration Product

logo, ensuring the quality and authenticity of

these products.

Jeff Leonard, president of Original Equipment

Reproduction (OER), says the founders of OER

decided to recreate parts that were

discontinued from General Motors by

producing new tooling and molds for the items

consumers needed to restore their vehicle.

“The more than 10,000 individual part

numbers in the OER inventory cover nearly

every facet of car restoration,” he said,

“including interior, sheet metal, trim pieces,

and mechanical components.”

In 2012, many new items will be

introduced including 1968-69 Firebird

console assemblies with Burlwood for

automatic and four-speed models, 1969

Camaro OEM-style padded dashes for airconditioned

and non air-conditioned

vehicles, as well as 1970-74 Camaro Z-28

Steel five spoke wheels, which is a first in

the industry.

“Many new products are introduced

monthly,” Leonard said. “We just introduced

the 1970-74 Challenger/Cuda Rally

tachometer, 1977-79 Rally Nova grill

emblem, 1961-62 Impala/full-size Chevy indash

clock assembly, 1966 Nova headlamp

bezel, and 1968-69 Rally Sport Camaro

headlight hose kits with colored hoses.”

Every OER part is manufactured and

scrutinized to ensure accuracy, originality,

and quality, Leonard said. “When an OER

distributor sells an OER product, it is

important that the restorer accepts and

understand that the finest quality materials

were used to produce the item to ensure

complete originality.”

Leonard said OER has sustained

incredible growth over the years due to the

popularity and interest in

many of the muscle cars

of the 1960s and 1970s.

“Each year OER’s

volume has increased

substantially due to

more items being

produced as well as the

popularity of restoration

and the quality of the

products being offered,”

he said.

The OER sales staff is

trained to understand the

products and nature of

the restoration industry,

Leonard said. “They

know that restorers are

looking for products that

fit and replicate the

original manufactured


OER recognizes the

need and desire of the

consumer for more

original parts that, up until now, have not

been reproduced, Leonard said. “There are

OER recently introduced a

Burlwood center console for

1968-69 Firebirds that Jeff

Leonard, OER president, says is

selling well.

The Rally tachometer for 1970-

74 Challenger/Cuda is a new

product from OER.

literally thousands of products waiting to be

reproduced for many of the popular cars of

the 1950s, 1960s, and 1970s,” he said.

OER’s mission is to also bring to the

market parts that are obscure and “hard-tofind,”

so the restorer and enthusiast can

accurately restore their vehicle to showroom


Leonard said that, generally, all sales are

tracked to determine the latest trends in

product and customer

needs. “Each item is

categorized and tracked to

ensure quality and

availability to the


OER distributors also

play a role in determining

demand, Leonard said,

because they deal directly

with the consumer.

Leonard said retailers,

installers, and collision

shops can purchase OER

products through OER

authorized distributors,

who receive updated

catalogs every fall; dealers

include Summit Racing,

Jegs, Year One, Eckler’s,

Classic Industries,

Goodmark, National Parts

Depot, Dynacorn, or any

participating GM dealer.

As a manufacturer,

OER does not sell directly to the general

public, Leonard said. n

Parts & People February 2012 Page 3

Parts & People

The Monthly Regional Publication

For Southern California

Automotive Specialists

Volume 6 / Number 2, February 2012

Publisher: Lance Buchner

Associate Publisher: Michael Anderson

Managing Editor: Rob Merwin

Contributors: Jerold B. Smith,

Dick DeLoach, John Yoswick,

Dan Buxbaum

Graphic Arts Director: Mario Waller

Printer: Tribune Publishing Co. Inc.

Parts & People is published monthly by

Automotive Counseling & Publishing

Company, Inc., a Colorado corporation.

ISSN 1083-771Z

Corporate Office

Automotive Counseling & Publishing Co., Inc.

PO Box 18731, Denver, Colorado 80218-7310


President/Publisher: Lance Buchner

National Sales Director & Associate Publisher:

Michael Anderson

Director of Sales Development and Marketing: Art Wolfe

Founded by Lance Buchner and Dave Lucia.

Office Manager: Amanda Buchner

Web and Production Manager: James Faust

Circulation: Tracy Buchner,

Subscriptions are free to all automotive-related Southern

California regional business owners and managers;

$36 per year, per edition to all others.

For mail renewals or change of address, please include

mailing label.


Reproduction of any of the contents of this publication

by any means is prohibited without specific written

permission of the publisher.

Copyright 2012, Automotive Counseling & Publishing

Company, Inc.

All rights reserved.

Publisher’s Statement

Benjamin Franklin’s Post Office

The U.S. Post Office (USPO) was created July 26, 1775, by

decree of the Second Continental Congress. Based on the Postal

Clause of Article One of the U.S. Constitution, empowering

Congress “to establish post offices and post roads,” it became the

U.S. Post Department in 1792.

The U.S. Postal Service (USPS) is an independent agency of

the U.S. government. One of the few government agencies

explicitly authorized by the U.S. Constitution, it is legally

obligated to provide postal services to all Americans, regardless

of geography, at uniform price and quality. Benjamin Franklin

was appointed the first postmaster general.

At the time, the USPO was the envy of literate Europeans and

the Euro manufacturing and merchant class born out of the

Industrial Revolution. The European model was a courier

service developed by, and for, nobility and aristocracy.

In America, the post office symbolized democratic ideals and

First Amendment rights, including freedom of speech. It

supported commerce and communication in the 13 Colonial

states and an ever-expanding frontier. To founders and citizens,

the post office was synonymous with independence and


On December 5, 2011, the USPS announced it will close more

than half, or 252, of its mail processing centers, eliminate 28,000

jobs, and end overnight delivery of first-class mail. On Dec. 13,

2011, the USPS agreed to delay the closing of the processing

centers and 3,700 local post offices until mid-May 2012.

The USPS employs more than 574,000, resides in more than

30,000 buildings, and operates more than 218,000 vehicles, the

largest vehicle fleet in the world. It is the second largest civilian

employer in the U.S.

The USPS has not directly received taxpayer dollars since

1971, except for minor subsidies in the ’80s for costs associated

with disabled and overseas voters. As revenue dropped in the

2000s, the USPS has been hobbled in its efforts to stabilize. The

Postal Accountability and Enhancement Act of 2006 obligates

the USPS to prefund 75 years worth of future health care benefit

payments to retirees, a requirement to which no other

government agency is subject.

Unlike the German postal system, which owns DHL in order

to compete with private delivery corporations, the USPS is

prohibited from doing so. Instead, DHL is blocked from the U.S.

market to protect domestic private delivery corporations.

Until July 1, 1967, the U.S. Postal Savings Program provided

limited banking services. An Act of Congress, June 25, 1910,

established the Postal Savings System. The purpose was to get

money out of hiding, attract the savings of immigrants, provide

safe depositories for those who had lost confidence in banks, and

provide convenient savings depositories for working people.

Unlike today’s usurious check cash locations or big box banking

services, Benjamin Franklin’s post office is not allowed to offer

these services.

There’s little doubt predatory, privatization parties and

purposes are at work dismantling America’s postal system. From

political propaganda to payments that craft legislation, with

“pork,” the postal service system is under attack.

Like so much created for the common good, not to mention

First Amendment rights, the postal obligation to serve all

Americans at a uniform price and quality could come to an end.

Rural Free Delivery (RFD) began in 1896. It, too, will end.

Small business owners and business associations should

support revitalization and continuation of the USPS before the

final postmaster dismantles it and assumes a board of directors’

position at a package delivery corporation.

What would Ben Franklin say? At the close of the

Constitutional Convention, Franklin was asked what type of

government emerged and he answered, “A republic, if you can

keep it.” n


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This revolutionary new tool seamlessly combines your

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With SmartCALL, you can:






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SmartCALL also includes a

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such as missed calls, call volume,

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you to analyze your incoming

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customer records, history and

repair orders even before you answer

the phone.

customer information and

collect your thoughts before

responding to customers’ questions.

a higher level of

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your shop efficiency

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Page 4 February 2012 Parts & People

New Rotary Lift technology increases lift speeds and shop productivity

and Shockwave was developed out of those

concerns, he explained.

John Rylee, director of marketing for

Rotary Lift, said, “We’ve been working on

this product for quite some time. There was

extensive testing over the course of several

months: we tested, measured, and timed

about 1,000 vehicles in independent repair

shops, specialty repair shops, and

dealerships of different sizes. We received

very good data that we used to support this

product — it’s all about faster time and

faster service resulting in greater revenue.”

Shockwave, unveiled at AAPEX 2011 in

Las Vegas in November, is primarily

designed for express service bays where

service speed is a critical factor, said

Dirksen, who added that Shockwaveequipped

lifts have 25-second rise and

19-second descent times, compared to “two

minutes up and down for a regular lift.”

Rylee said Rotary has calculators on its

website that shop owners can input data to

determine how much the payback would be

on a Shockwave-equipped lift regarding

time savings and profit.

He said Shockwave went through

rigorous testing that was the equivalent of

10 to 12 years of use. All lifts and products

undergo thorough third-party testing to meet

national and international standards for

certifications, Rylee said. “We wouldn’t put

our name on it if it wasn’t right for the shop


Shockwave technology and design

The system consists of a power unit that

runs on 110 volts off a DC motor with two

Continued on page 6

Shockwave-equipped lifts are suitable for

shops that service a variety of different

makes and models that require different

lift points and adjustments, says Jim

Dirksen, vice president of sales and

marketing for Rotary Lift’s parent

company, Vehicle Service Group (VSG).

by Rob Merwin

Las Vegas—After two years of extensive

research and development, Rotary Lift

recently introduced its latest technology,

Shockwave. The patent-pending lift



Rotary’s twopost


SmartLift inground

lifts to

have rise and

descent times

that are twice

as fast as

standard lifts,

Shockwave-equipped lifts

have 25-second rise and

19-second descent times,

compared to two minutes

up and down for a regular


said Jim

Dirksen, vice

president of

sales and

marketing for

Rotary Lift’s

parent company, Vehicle Service Group


“Shockwave gives you speed, setup, and

quality, which allows technicians to

maximize productivity, make happier

customers, and increase profits,” he said.

The Shockwave package of technologies

is one of the latest developments for Rotary

Lift, a global company based in Madison,

Ind., which introduced the industry’s first

automotive hydraulic lift in 1925, according

to company history.

Shockwave was developed internally after

voice of customer (VOC) research was

conducted with shops of all sizes, Dirksen

said. Technicians and shop owners were

asked about “pain points” with vehicle lifts

Parts & People February 2012 Page 5

Targeting specific vehicles helps Stuart Terry Auto Repair increase business

Continued from page 3

People can go on our website and learn a

little bit more about us to help them feel at

ease with us, which is a great thing.”

The shop also uses Demandforce, Terry

said, which is an automated marketing and

communications solution that helps the

shop in many ways. “It integrates directly

into our management system and our

customer base and provides a separate

website where customers can read reviews

and make appointments.”

Demandforce also sends e-mail specials

to customers. “They take our ROs and see

what repairs have been done, what repairs

are needed, and notifies the customer,” he

said. “They even send ‘thank you’ texts or

e-mails out, depending on which type of

notification the customer requests.”











Technician Manuel “Chito” Aguilar, at Stuart

Terry Auto Repair, handles much of the

shop’s domestic vehicle diagnostic and

repair work.

Terry said he has also used Customer

Link for quite a few years, even though

there’s some redundancy with

Demandforce. “The big difference is

[Customer Link] does a lot with

Brad Davis, Program Director

personalized printed postcards

and ‘call-to-action’ specials.”

The shop also sends out

handwritten “thank you” cards,

Terry said. “I have a lady who

comes in a few hours a week

who goes through our invoices

and generates ‘thank you’

cards,” he said. “Everything is

so automated today our

customers tell us it’s nice to

receive something handwritten

in the mail.”

Terry said the hardest part of

a repair for the customer is

being without their car. “We try

to educate people to take better

care of their cars so they don’t break down,”

he said. “When they do need work, we help

them by pre-ordering parts.” n

New Rotary Lift technology increases lift speeds

Continued from page 5

batteries, which are continually charged with

a battery charger, Dirksen said. The battery

pack is attached to a post along with a threefoot

control panel.

“The important thing,” Rylee said, “is

they are standard automotive batteries that

are easily rechargeable with a battery

charger, so you no longer have the extensive

electrical installation and associated costs to

operate the lift, which is also resistant to

power outages.”

Shockwave is suitable for shops that

service a variety of different makes and

models that require different lift points and

adjustments, Dirksen said. It uses a patentpending

laser system that projects a green

laser line into the center of the lifting area

Your Endorsed Automotive Insurance Professional


that allows technicians to accurately position

a vehicle without the need for further

adjustments, he said.

“We have a lot of video data that we’ve

monitored, measured, and recorded that

shows how difficult spotting can be even for

seasoned technicians,” Rylee said.

Shockwave-equipped two-post lifts,

which range in capacity from 7,000 to

10,000 lbs., offer technicians three choices

of superstructures: standard arm packages

for a wide range of vehicles; low-profile

pads that slide into place to lift unibody

vehicles; and the new hybrid pad, he said.

“The patent-pending hybrid pad offers the

best of both worlds using a rear arm and a

pad in the front,” Rylee said.

Shockwave-equipped SmartLift inground

lifts, which have a lifting capacity of

8,000 lbs., are available in two patentpending

superstructures: one that features

low-profile three-stage arms with extended

reach with the industry’s widest drive

through; and a moveable pad superstructure

that features an ultra-low profile and fast

positioning, they said.

Rotary Lift also provides a Shockwave kit

that can be used to convert in-ground

SmartLift lifts, though not surface lifts,

Rylee said.

“There are a lot of cost savings packed

into this technology when factoring in

amount of time saved with its speeds up and

down, as well as the setup using the laser,”

he said.

“This is revolutionary in our industry.” n


Armstrong & Associates Insurance Services

800.632.2777 |

Woodland • Sacramento • SF Bay Area • Fresno • Los Angeles

Stuart Terry Auto Repair Technician Mark Boykin

is factory trained to diagnose and repair Volvos

and Saabs, including this Volvo, owned by a

Swedish native.

Stuart Terry’s

top three


to join ASCCA

Stuart Terry said he joined the

Automotive Service Councils of

California (ASCCA) in 1995 and has

held numerous positions in his local

chapter and on the state board,

including director, vice president, and

president in 2010. “I’m past president

this year and I’ll be helping President

Tracy Renee quite a bit because I’m

also a board director this year.”

There are many reasons for a shop to

belong to ASCCA, Terry said, but three

really stand out. “I’d say the top

reasons to join ASCCA are

representation in Sacramento, savings

through vendor providers, and the

friendships developed with other shop


Terry said ASCCA has full-time

legal representation at the state level to

keep an eye on pending legislation that

might affect shops. “Jack Malodanof,

our legislative advocate, does a terrific


The ASCCA-approved uniform

vendor saves Terry enough in two

weeks to pay the monthly dues, he said.

“If a shop takes advantage of all

ASCCA benefits they can save more

than $8,000 a year.”

Perhaps the greatest benefit to

membership is the camaraderie, Terry

said. “Being able to talk to other shops,

get ideas from them about what’s

working, and developing a network of

other good repair shops are all reasons

to join. Also, if a customer relocates to

another city, I know a shop I can

recommend to them.” n

Page 6 February 2012 Parts & People

Polk issues global automotive forecast for 2012, predicts positive growth

Southfield, Mich.—Worldwide new

vehicle sales are expected to rise 6.7 percent

in 2012 over 2011 volumes to 77.7 million

vehicles, according to Polk. Polk analysts

believe the global economy will weather

the current European sovereign debt crisis

and consumers will return to showrooms

around the world in 2012.

Gains anticipated in

all regions except Europe

China is expected to make the largest

contribution to global sales growth for new

vehicles, according to Polk, with an

anticipated 16-percent increase over 2011.

Polk analysts anticipate much of this

growth to occur outside of the large

metropolitan cities of Shanghai and Beijing.

The U.S. market will experience singledigit

growth, primarily due to the relatively

strong year for sales in 2011, and the effects

of the weak economy that will continue to

AASA reports



grew by $8 billion

impact new vehicle demand through most

of 2012. Light vehicle sales are expected to

increase in this region this year at a

moderate pace with a 7.3-percent increase

to 13.7 million vehicles, according to Polk

analysts, but they do not expect the U.S.

market to achieve pre-recession levels of

greater than 16 million vehicles per year

until 2015.

The luxury segment in the U.S. market is

expected to be the fastest growing segment

in 2012, with more than 14-percent growth,

according to Polk.

“More affluent buyers are returning to the

market for new vehicles after three years of

spending reductions,” said Anthony Pratt,

director of forecasting for the Americas at

Polk. “The luxury segment also offers a

wide variety of product options for

consumers across all segments, ranging

from small cars to SUVs,” he said.

Leasing penetration will continue to be

higher in the luxury segment in the U.S. and

will continue to lift transactions in all

segments, as elevated residual values

reduce the monthly lease payments,

attracting consumers to showrooms who

often make purchase decisions on the

monthly payments that fit their budget.

Leasing penetration increased to pre-crisis

levels in 2011 (through October) of 41.5

percent for the luxury segment and 17.1

percent for the overall U.S. industry. That

trend will likely continue through 2012 as

automakers will attempt to win back

consumers with promotions touting

attractive monthly payments.

European sales are expected to be flat or

Continued on page 8

Professional technicians know,

Research Triangle Park, N.C.—The rate

of unperformed and underperformed

maintenance in the U.S. grew to $62 billion

in 2010 compared to $54 billion the previous

year, according to the recently released

“AASA Automotive Aftermarket Status

Report 2012,” published annually by the

Automotive Aftermarket Suppliers

Association (AASA).

“The $8-billion increase came despite a

strong general performance of the

aftermarket and tied with the second-highest

level ever recorded by AASA, which was

reached during the recovery from the last

economic downturn,” said Steve Handschuh,

president and COO of AASA.

“This $62-billion “untapped market”

represents a significant 26 percent of total

aftermarket potential. If consumers

performed all of the maintenance

recommended to keep their vehicles safe,

reliable, and running efficiently, the

aftermarket could have totaled $245 billion,”

said Paul McCarthy, AASA vice president,

industry analysis, planning, and member


Tight household budgets and high

unemployment caused many vehicle

owners to put off maintenance and repairs

unless it was unavoidable, McCarthy said.

“Going forward, the weak economic

recovery and continued high unemployment

levels may continue to keep the amount of

maintenance motorists postpone at a high

level,” he said. n

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Parts & People February 2012 Page 7

AAIA Green Snapshot highlights

aftermarket’s environmental efforts

Bethesda, Md.—A new Green Snapshot,

developed by the Automotive Aftermarket

Industry Association (AAIA), is a brief

synopsis of green statistics that reflect the

positive impact of the industry’s

widespread efforts on behalf of the

environment. The Green Snapshot is a

half-page card, printed on FSC-certified

cardstock with soy-based ink, designed to

create greater awareness of the industry’s

extensive contributions to a cleaner

environment and is part of AAIA’s

initiative, “Driving Toward a Cleaner

Environment: The Automotive

Aftermarket’s Green Story.”

The snapshot lists many items recycled

by automotive aftermarket companies, and

the raw materials and energy saved by

those efforts. Automotive aftermarket

companies recycle used engine oil and oil

filters, tires, batteries, parts cleaning

solvents, scrap metal, wood pallets,

cardboard and paper, plastics, and A/C

refrigerant. It also highlights the yearly

raw materials saved by the manufacture,

distribution, and use of remanufactured

automotive parts, and the positive impact

that regular maintenance has on the


“The widespread environmental practices

of automotive aftermarket companies have

been going on for decades,” said Kathleen

Schmatz, AAIA president and CEO. “These

companies are clearly committed to having a

minimal impact on the health of the

ecosystem, and a positive impact on society

and the planet.”

The Green Snapshot is being distributed

at automotive aftermarket meetings,

events, and trade shows. It also is used

extensively in AAIA’s lobbying efforts in

the nation’s capital and in state capitals.

Companies that would like to share their

green story or help tell the aftermarket’s

green story should contact AAIA’s Rich

White at For

more information, visit n

TIA releases 2011 TPMS Relearn Chart

Las Vegas—The Tire Industry

Association (TIA) announced that the

newest version of the TPMS Relearn Chart,

which includes domestic and import

vehicles through model year 2011, is

available. The chart serves as a valuable,

comprehensive, and quick reference guide

that technicians can easily navigate to

service most vehicles equipped with TPMS.

The TPMS chart is divided into domestic

and import vehicle sections and includes the

type of TPMS, relearn summaries, OEM

sensor part numbers, and replacement sensor

and service pack part numbers for Schrader,

Dill, Myers Tire Supply, 31 Inc. Xtra-Seal,

NAPA, and Orange Electronics. It also lists

the torque specs for the sensor nut, torx bolt,

worm gear, and vehicle lug nuts. New to the

chart this year is a picture reference guide to

help identify the most common

programmable and multi-format

replacement sensors on the market.

“TIA recognized the need for a TPMS

quick reference guide years ago and this

latest version is another reason why we are

the industry leader in technician education,”

said Larry Brandt, TIA president. “With the

addition of the programmable and multiformat

replacement sensor information, our

members are even more prepared to service

late-model domestic and import vehicles

with this valuable tire pressure monitoring


TIA has also announced that the TPMS

Relearn Chart is now available in an

electronic data file that can be used in

conjunction with most point-of-sale (POS)

systems. This will allow retailers to print the

TPMS part numbers, relearn summaries, and

torque specs directly on the work order

along with information they already provide

such as tire size and inflation pressure.

Through an agreement with the

Automotive Aftermarket Industry

Association (AAIA), the information

associated with each year, make, and model

in the TPMS chart is linked to AAIA’s

Aftermarket Catalog Enhanced Standard

(ACES). ACES is the North American

industry standard for the management and

exchange of automotive catalog applications

data. By assigning a unique number to each

specific vehicle configuration based on the

year, make, and model, suppliers can publish

automotive data with standardized vehicle

attributes. Since many POS systems

currently use ACES to catalog vehicle data,

the TIA TPMS data file should be easy to


“We are excited to announce the

partnership with AAIA that provided us with

the opportunity to make this important

information more accessible to retailers,”

said Roy Littlefield, TIA executive vice

president. “Now that the TPMS Relearn

Chart can be linked to different POS

systems, more retailers can seamlessly

incorporate the TPMS chart into their daily

operations.” n

Polk issues global automotive forecast

for 2012, predicts positive growth

Continued from page 7

down slightly, to just more than 19 million

units, according to Polk. Austerity plans will

prevent governments in Europe from

boosting 2012 sales through scrappage

programs and other incentives offered in

previous years.

Growth in the other BRIC countries

(Brazil, Russia, India, and China) will

outpace many mature markets over the next

few years. As an example, Polk expects

Brazil to surpass Germany as 2011 sales

results are finalized, and new vehicle sales

in India are expected to surpass those sold

in Germany in 2014. Sales growth in Russia

will likely be flat in 2012. However, Polk

anticipates sales in Russia to outpace

Germany by the year 2015.

Brands gain, maintain

market share in the U.S.

Polk predicts Toyota and Honda,

respectively, will realize the greatest amount

of market share growth in 2012 as they

begin to win back some lost share from their

2011 inventory shortages following natural

disasters in Japan and Thailand. However,

they will likely struggle to regain all of their

lost share as they will experience strong

competition from other automakers offering

vehicles equipped with more fuel-efficient

options and increased infotainment features.

Volkswagen will continue to win U.S.

market share in 2012, according to Polk,

approaching the 3-percent range, as the

Beetle launch will build on its successful

Passat and Jetta models available in the


Although Hyundai and Kia sales

volumes continue to increase year over

year, Polk expects their market-share

growth to be flat in 2012, as the

companies face increased competition in

all segments.

Traditional domestic manufacturers,

General Motors (GM), Ford, and Chrysler,

will continue to grow in 2012 as the

industry continues to recover. Refreshed

products and new product introductions

will help them to compete in various

segments. n

Page 8 February 2012 Parts & People

Parts & People February 2012 Page 9

Auto Notes

Celebration is on. At the

National Automobile Dealers

Association (NADA)

convention in Las Vegas in

February there will likely be

plenty of celebration for most

automakers that sold vehicles in

the U.S. last year. The industry

as a whole had improved sales

and the outlook for 2012 is also


Paul Taylor, NADA’s chief

economist, predicted that sales

of new vehicles in the U.S.

during 2012 will reach 13.945

million. Three key reasons are

an aging vehicle fleet,

affordable credit, and

aggressive incentives by

automakers, he said.

Year-end sales for cars were up 8.9

percent over 2010 with unit sales at

6,240,700. Only large autos had a decrease

for the year. Toyota and Honda were the

only automakers to have decreases in U.S.


sales in 2011 at -6.7 and -6.8 percent, much

of that due to a shortage of vehicles caused

by the natural disaster that hit Japan last

March. Both rebounded well toward the

end of the year, with two Toyota models

and the Honda Civic ranking in the top 10

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Ford Motor Co. posted 2011 U.S. sales of 2.1 million

units, its best sales year since 2007. Trucks and SUVs

led the pack for Ford, including the F-Series pickups

that had sales of 584,917 in 2011. Shown here is a

2012 Ford F-150 model, which recently won the 2012

Motor Trend Truck of Year award.

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sales for December. Both are

expected to have vastly improved

unit sales in 2012.

Light truck sales were up 11.6

percent with 6,537,471 units sold,

with mid-size SUVs leading the

segment with a 45.3- percent

increase over 2010. Even the pricy

Land Rover lineup was up 20

percent for 2011, with sales of

38,099 units, the best since 2007.

Even with higher fuel costs

during 2011, pickups had a brisk

sales year. The Ford F-Series was

the top seller in December, with

sales of 68,278 for the month YTD sales up

10.7 percent over 2010. The Chevrolet

Silverado posted sales of 47,787 in

December, and for the calendar year, those

pickups had an increase of 12.2 percent.

Dodge Ram unit sales (26,013, in

December) were up 22.6 in 2011.

The Volvo XC60 Plug-in concept introduced in

Detroit features an eight-speed transmission

and can reach 0-60 MPH in 5.8 seconds. The

U.S. version of the popular XC60 crossover will

have a gasoline engine combined with a lithiumion

battery pack that adds 70-HP to the existing

gasoline-powered XC60.

The 2012 Acura TL impressed the staff of, who awarded it the Featured

Vehicle of the Month for January. The newly

designed TL has a new six-speed Sequential

SportShift automatic transmission and is

available as a two-wheel-drive four-door sedan

or four-door SH-AWD Advance model.

Acura a top pick.,

the nation’s leading provider of vehicle

pricing and information, named the 2012

Acura TL as the Featured Vehicle of the

Month for January. The new model offers

updated styling on the front and rear of the

sedan, improved performance and fuel

economy, and upgraded technology. It was

compiled by Jerold B. Smith

The Lexus LF-LC resembles the 2012 Lexus LFA

Supercar and was viewed as a popular concept

entry at the Detroit Auto Show. It offers an

Advanced Lexus Hybrid Drive system and unique

design characteristics.

also named a Top Safety Pick by the

Insurance Institute for Highway Safety.

Detroit showcase. Much like the

NADA convention, there was plenty of

hype and excitement at the North American

International Auto Show (NAIAS) in

Detroit in January. There was no

shortage of world and North

American vehicle introductions at the

show, as well as a wide range of

concept vehicles that were displayed

to the automotive media and

consumers. More than 50 production

and concepts were shown off at the


One of the hot concepts at NAIAS

was the Lexus LF-LC 2+2 hybrid

sport coupe that made its worldwide

debut Jan. 9. Created at Toyota’s Calty

design studio in Newport Beach,

Calif., the LF-LC features a futuristic

design and the Advance Lexus Hybrid

Drive system that delivers driving

performance and fuel efficiency.

The 2013 Honda Accord Coupe

Concept also debuted in Detroit, the

ninth generation of the model that has

been produced for 30 years in Ohio

for the U.S. market. Along with other

concepts from Audi, Ford, GM,

Chrysler, Nissan, VW, and others,

Volvo unveiled its XC60 Plug-in

concept at the show. It’s powered by a

turbo-charged 2.0-L four-cylinder

engine that produces 280-HP.

The 2012 Hyundai Elantra was

named the 2012 Car of the Year in

Detroit, and the Land Rover Evoque

was hailed as the 2012 Truck of

the Year.

It’s all about color. The 2011 DuPont

Automotive Color Popularity Report

indicated that white, or white pearl, and

silver tied for the top vehicle color globally

at 22 percent. Rounding out the top five

were black/black effect at 20 percent, gray

at 13 percent, and red at 7 percent. n

Page 10 February 2012 Parts & People

Dangerous R-134a contamination found worldwide; cylinder testing urged

Exton, Pa.—Neutronics has issued the

following urgent “Statement of Action” to

all industries using R134a refrigerant:

Statement of Action

After review of information provided by

many reputable sources, Neutronics

urgently advises that all industries using R-

134a refrigerant immediately test all

cylinders thought to be virgin R-134a

(including new 30-pound cylinders). This

can be done with a Neutronics Ultima ID

DX or HV series Refrigerant Identifier.

Any cylinder that is “failed” by the

identifier or found to contain 100 percent

R134a with any “Air” or “Non (NCG)”

should be isolated. It has been reported

that cylinders containing contaminated

refrigerant are marked as “R-134a” and

some have counterfeit name-brand

chemical company labeling. This

contaminated refrigerant cannot be

identified using standard pressure and

temperature measurements of the cylinder.

“virgin” R-134a cylinder are:

R134a 100%

R12 0.0%

R22 0.0%

HC 0.0%

Air/Non 0.0%

No current or previous Neutronics R-

134a identifier is/was designed for

detection of R-40 as a direct contaminant.

Not all Neutronics refrigerant identifiers

are suitable for safely detecting the

presence of R-40 in R-134a (e.g. the “Mini

ID R-134a” identifier is not suitable for R-

40 detection). Neutronics has evaluated

the performance of current and legacy

refrigerant identifiers to determine their

suitability for use in testing cylinders with

the suspect R-40 material. To date, all

reported cases of “virgin” cylinder

contamination have included at least 30-40

percent R-40 in the cylinder.

A new reference chart published by

Neutronics Refrigerant Analysis is now

available on the Neutronics website that

details the various Neutronics Identifiers

currently in the field and how they should

react when exposed to R-40 refrigerant.

Interested parties should visit for more


As refrigerant identification equipment

is widely used in the automotive service

industry, Neutronics has determined that

its “DX” model automotive refrigerant

identifier that meets SAE J1771

requirements can be used for testing

“virgin” R134a cylinders to determine the

possible presence of the R-40

contaminant. n


Several months ago, Neutronics Inc.,

Refrigerant Analysis Division, was

engaged by the ocean going shipping

industry to assist with a R-134a refrigerant

contamination problem that reportedly

resulted in several deaths and a significant

interruption to ocean going transport.

During the course of this activity, it was

discovered that this dangerous refrigerant

contamination problem was not isolated to

a single industry but had potentially

penetrated the R-134a refrigerant supply

for applications in many global markets

including automotive.

Much of the contaminated R-134a

refrigerant has been shown to contain

significant quantities of R-40 (aka Methyl

Chloride or Chloromethane). R-40 is

extremely toxic, flammable, and highly

reactive when exposed to aluminum in that

it forms a third, highly volatile compound.

It is critical to note the safety concerns that

R-40 is a harmful and dangerous material

that is not suited for use in R-134a

refrigeration A/C systems. It was reported

that “thousands” of 30 lb. R-134a

refrigerant cylinders have been found to be

counterfeits of name brand product. Other

suspect virgin R-134a containers have also

been found to contain large quantities of R-

22 and R-12 refrigerants.

The vast majority of Neutronics

manufactured refrigerant identifiers are

configured for the detection of R-134a, R-

12, R-22, and hydrocarbons. It is

important to note that the only acceptable

readings on Neutronics Ultima ID DX or

HV series refrigerant identifiers for a


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Parts & People February 2012 Page 11

Mechanical Tool & Equipment Product Notes

hardware protection and includes an

ignition scope and a digital multimeter with

an ohm meter. The Tech-Scope is capable

of reading 40 million samples per second

on each channel with a 10 ohm input

impedance — eliminating the need for

special adapters to capture signals from

critical components. It includes InfoTech

software that provides a vehicle-specific

repair information database for testing most

common vehicle components with step-bystep

test procedures using a lab scope or


compiled by Dick DeLoach and James Faust


The Envirolution engine flush

machine, demonstrated by Jorge

Gonzalez, quality assurance product

manager, is a turn-key system utilizing topquality

engine cleaning equipment and

Engineered Synthetic Technology (EST)

cleaners and conditioners, which allow a

shop to offer a three-part engine flush


OTC releases

automotive Tech-Scope

The OTC Tech-Scope is a standalone

two-channel, high-speed lab and ignition

oscilloscope with multimeter that allows

service technicians to quickly test and

measure all electrical and electronic

components and circuits in a modern

vehicle. The tool features galvanic isolation

not found on automotive scopes for

Improve profits and customer satisfaction with

The OTC Tech-Scope contains “Glitch

Trigger” capture that splits the screen

into two: the top portion view is the live

actual pattern and the bottom view is the

bad pattern. Built-in reference

information for each preset test includes

a test procedure, normal reference signal

pattern, theory of operation, and

troubleshooting tips, which enable the

user to check the majority of automotive

sensors, actuators, and systems quickly

and easily.

ContiTech tool helps automotive

professionals install and remove

elastic v-ribbed belts

ContiTech offers a new universal tool,

Conti Uni Tool Elast, for installing and

removing elastic V-ribbed belts. Belt drives

with elastic multiple V-ribbed belts do not

have a belt tensioner, which is why

technicians are often forced to use a special

installation tool to change elastic belts. The

tool stretches the belt for installation and

fits it on the pulley with a given initial

tension. The belt then remains stressed on

its own. The tool’s special construction

prevents the belt or pulley from being

damaged, since the belt stretches only

slightly and is optimally guided during

installation. Fitters can also use the tool

with flat, un-recessed belt pulleys or in

compactly designed vehicle installation

situations, which ensures high vehicle

coverage. The tool can also be used to

remove the old belt.

Each Click Lock tool is labeled with a unique

serial number, which allows for easy Repair

Order (RO) tracking. If a vehicle comes back

to a repair shop and the Click Lock is

damaged or missing, the technician can

simply look up the last RO for the vehicle.

The RO will show that a Click Lock was

installed, and exactly what repairs were

done to the A/C system.

serviced the system. The Click Lock A/C

Security System features a patented, snaptogether

locking cap that fits over any

standard high or low side service fitting on

domestic and import vehicles. Once a

technician snaps Click Lock’s tamperproof,

one-piece, heat-resistant plastic

housing closed around an A/C service

fitting, it cannot be opened without visibly

damaging the cap. If the Click Lock cap has

been tampered with, the technician should

check for refrigerant cross-contamination,

improper, inadequate, or excess lubricant,

and other potential contaminants in the A/C


polyurethane replacement components

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Most passenger car, truck & SUV

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Components available in red or black.

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ContiTech’s Uni Tool Elast helps technicians

properly install elastic V-ribbed belts.

Click Lock A/C security system

now available from AirSept

Click Lock is a new tool that alerts

service providers if an A/C system has been

opened since the last time the repair shop

VDO Redi-Sensor multi-application

TPMS sensor coverage expanded

Continental Commercial Vehicles &

Aftermarket recently announced additional

vehicle validations for its VDO Redi-

Sensor multi-application TPMS sensors.

VDO Redi-Sensors represent an

opportunity in TPMS service, simplicity,

and profitability potential. Redi-Sensor

provides the seamless solution changeover

from OE sensors that shops are looking for,

while maintaining the OE peace-of-mind

that technicians and their customers

demand. Overall coverage is expanded to

include vehicle makes and models from

Acura, Chrysler, Ford, GM, Honda,

Hummer, Hyundai, Isuzu, Kia, Lexus,

Continued on page 13

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Page 12 February 2012 Parts & People

Redi-Sensors come ready to use right out of

the box and, with very few exceptions,

relearn to the vehicle in the same way as the

OE sensors.

Continued from page 12

Mazda, Mitsubishi, Nissan, Saab, Scion,

Suzuki, Toyota, and Volkswagen. New

validations for Nissan, Mazda, Hyundai,

Kia, and Mitsubishi vehicles are covered by

the existing VDO Redi-Sensor SE10001.

The new VDO Redi-Sensor SE10002

covers Acura, Honda, Lexus, Scion, and

Toyota. They are compatible with all major

scan tools and require no programming,

training, or specialized tool investments.

Bosch introduces fluid exchange

equipment designed for productivity

Bosch introduced a new series of fluid

exchange products that include Bosch

automatic transmission fluid, engine

coolant, brake fluid, power steering fluid,

and differential fluid exchangers. Highlights

Bosch introduces a new series of fluid

exchange products, designed to boost

shop revenue and margins, and increase

the shop’s customer satisfaction.

of the Bosch fluid exchange units include:

new ATX 200 and ATX 300 Automatic

Transmission Fluid Exchangers that can

exchange more than 90 percent of the

transmission fluid in a single pass in the

transmission cooler line mode in two to five

minutes on average; BFX 200 Brake Flush

System with an automated push/pull

process that completely flushes the entire

brake system in the OEM-specified

bleeding sequence, ensuring optimal fluid

exchange while eliminating system

contamination and purging air

simultaneously for safe, superior service;

MCX 200 Multi-Coolant System

Exchanger that can exchange a vehicle’s

engine coolant in less than three minutes on

average, while exchanging 92 to 98 percent

of the coolant in a single pass; and VCX

100 and VCX 400 Coolant Flush products

that are designed to provide dramatic visual

appeal with a cylinder design

that shows the old, dirty fluid

being extracted and being

replaced with new fluid, which

can help sell the coolant flush

service to customers. PSX 300

- Power Steering Fluid

Exchanger and DFX 100

Differential and Manual

Transmission System Fluid

Exchanger utilize a clear dual

process hose and wand that is

inserted into the vehicle’s

power steering reservoir or the

vehicle’s differential or

transmission. The technician

can then monitor the fluid

condition through the clear

hose as the machine extracts

the old fluid and then refills

with the new fluid. The service

is complete once the waste

fluid matches the color of the new fluid.

OTC unveils Brake

Drum and Rotor Puller

OTC has unveiled its Heavy-Duty Brake

Drum and Rotor Puller, specifically

designed to offer automotive technicians

and service professionals the ability to

handle large component pulls such as brake

drums, rotors, drive wheels, gears,


Ken Perlmann, of Ctek, shows the new Multi XS

25000 professional battery charger, which provides

complete battery care for large batteries in shops,

motorhomes, or boats. It is fully automatic with eightstep

charging, which supplies 25 Amps and is suitable

for 12-volt batteries between 40-500 Amp hours.

flywheels, and pulleys. It is well suited for

removing rusty components where

corrosion makes removal almost

impossible. The OTC 6980 also helps

reduce damage to the wheel bearing by

eliminating the need to repeatedly strike or

heat the brake drum to free it from the hub.

Rated safely to seven tons of force and

adjustable with a reach to accommodate the

most common drum sizes, this puller can be

Continued on page 14













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Parts & People February 2012 Page 13

Mechanical Tool & Equipment Product Notes

OTC’s Heavy-Duty Brake Drum and Rotor

Puller offers a striking face on the forcing

screw where sledging is required as a last

resort for the most stubborn components. A

nylon strap is included with the tool to

ensure the jaws will bite and hold in place,

even on the most heavily corroded or

rounded edges.

Continued from page 13

used for components having a diameter of

12-3/4-inch spread and five-inch reach. The

quick set-up features allow one person to

easily put the tool in place in just seconds,

even where there is little access to insert the

jaws. The radius on the special jaws

establishes optimal load distribution,

enhancing the force required to pull the


Bosch wheel balancer portfolio

includes compact workhorse units

and laser actuated balancers

The Bosch portfolio of wheel balancers

ranges from compact, tech-friendly

balancers to sophisticated electronic and

laser-actuated units. The Bosch wheel

balancer portfolio includes:

• WBE 4110 compact wheel balancer —

The WBE 4110 is a compact wheel

balancer offering an invisible weight mode

for hiding weights behind spokes and a

weight optimization mode that reads wheel

imbalance, allowing the technician to match

tire and wheels for

greater accuracy. The

unit includes a Quick

Clamp wing-nut,

extended 40-mm

shaft, and standard

five-cone passenger

car and light-truck

cone kit.

• WBE 4140 wheel

balancer — The WBE

4140 wheel balancer

features an easy-toread

upright LCD

monitor, with

straightforward steps

illustrated on the

monitor. The 4140

offers a blend of

accuracy, reliability,

and versatility,

including the ability to accommodate a

wide variety of stock, alloy, and custom

wheels used on passenger cars and light

trucks. An automatic “2D” measuring

system, which records diameter and

distance of the correction weight location,

is included as a standard feature.

• WBE 4230 — The WBE 4230

features a bright and easy-to-read

enhanced color LCD display and

straightforward, exact attachment of all

concealed adhesive weights using the

electronic Easyfit data recording arm. The

unit includes an electronic sensing arm for

rim distance, diameter and width, and 11

balancing programs for passenger car and

motorcycle wheels, with a split program

for exact positioning of weights behind

the spokes.

• WBE 4430 — Bosch’s WBE 4430

offers automatic, precise, and quick wheel

data input via electronic data sensor arms,

and features an Easyfix data recording

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arm for measuring rim diameter, or

indication of adhesive weight position on

the inside of the rim. An inner wheel light

and laser ring light the interior of the rim,

which aids in precise fitment of balance

weights at TDC or BDC positions.

• WBE 4510 wheel balancer — A laser

sensor on the WBE 4510 provides fully

automated measurements for tire width,

run-out, and tire symmetry. Balance force,

combined with laser run-out

measurement, match mounts tire and

wheels to solve balance and eccentricitybased

vibration problems. The unit’s

weight optimization mode measures

individual rim and tire imbalance,

allowing the technician to match tire and

rims for reduced weight use. Other

features include automatic, threeparameter

entry (3D), quick clamp wing

nut, extended 40-mm shaft, standard fivecone

passenger car cone kit (44-130mm),

and light-truck spacer ring.

Actron IR Thermometer Pro

provides temperature verification

for industrial, commercial


The IR Thermometer Pro tool is a noncontact

temperature reader that safely

measures surface temperatures of hot,

hazardous, or hard-to-reach objects.

Simply aim the laser pointer at the target,

press a button and read the temperature

display. The IR Thermometer Pro utilizes

an optical lens to provide highly accurate

measurements over wide temperature

ranges. Technicians can use the IR

Thermometer Pro to detect overheating

electrical components, pinpoint radiator

core restrictions, read the temperature of

exhaust systems, electronics, cylinder

heads, catalytic converters, heating and

cooling systems, radiators, A/C systems,

and brakes. n

The infrared thermometer measures

temperature by sensing the magnitude of

radiated energy at infrared frequencies.

Using that data and the actual

temperature of the detector, the

thermometer calculates the temperature

of the surface that emitted the energy.

Page 14 February 2012 Parts & People

Parts & People February 2012 Page 15

New Federated data warehouse to bring increased competitive advantage

Staunton, Va.—Federated Auto Parts

will soon launch a comprehensive data

warehouse solution that will provide its

suppliers better visibility, enable member

businesses to optimize category

management practices, streamline

marketing activities, and help drive longterm

sales growth. The new Federated

“Enhanced Supply Chain” (ESC) solution

will also assist Federated suppliers in

demand forecasting and measuring, as

well as improving the effectiveness of

brand and product strategies.

The Federated ESC solution has been

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developed in collaboration with Epicor

Software Corp. (formerly Activant

Solutions Inc.), a provider of data

warehouse services to aftermarket

distribution networks, suppliers, and

other customers, company officials said.

“Federated Enhanced Supply Chain

will help each member more fully

leverage the benefits of our network’s

scale while managing and growing their

businesses through highly effective,

locally executed strategies,” said Rusty

Bishop, Federated CEO. “This will be a

powerful new tool that will help our

suppliers increase sales, enable us to save

time, reduce operational complexity, and

enhance our competitiveness through

world-class market intelligence.”

Among the key new capabilities that

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Federated ESC solution are the

management of national account

programs, tracking and assessment of

supplier and member marketing programs

and promotions, and the sharing of

valuable business intelligence among

member businesses. Participating

Federated suppliers will be able to

leverage the solution to enhance

production planning and develop highly

targeted marketing programs that help

maximize product sell-through.

Federated chose Epicor as its project

partner due to the solutions provider’s

proven expertise in data warehouse

technology for aftermarket businesses, as

well as its ability to integrate the new

solution into the disparate business

management systems in use by Federated


“We are going well beyond the

capabilities and bottom-line benefits of

other existing data warehouse solutions,”

said David Wesselman, chairman of

Federated’s Purchasing Committee and

president of long-term member KOI Auto

Parts. “Store owners and operators of

Federated Car Care Centers will be able

to utilize this solution to enhance their

competitive strengths and uncover an

array of new sales and service

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Paul Salsgiver, executive vice president

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Epicor, said, “Federated has become one

of the aftermarket’s fastest growing

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members optimize their business

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Page 16 February 2012 Parts & People

Collision Repair

Sun Valley family says 20-group

helps take business to the next level

by John Yoswick

Sun Valley, Calif.—Danny Panduro says

that joining a shop 20-group through the

DuPont Performance Alliance has given him

renewed energy as manager of his family’s

business, J & L Body Shop Inc.

“For the first eight or nine years that I was

working here, I really was just working

within the walls of this place,” said Panduro,

who joined his father John Panduro’s

company in 2002 after earning an

economics and business management degree

from University of

California (UC) - Irvine.

“That starts to wear on

you. You don’t know

what’s going on outside

of your business. You

start to accept all the

inefficiencies that your

business has. You see no

other way of doing it. A

20-group helps you

understand that the

inefficiencies in your

business don’t have to be

there. There are other

ways to do it. That’s what

makes it exciting.”

Panduro has nothing

but praise for the 20-

group and its facilitator, Mike Anderson, of

CollisionAdvice. Panduro said some of the

changes he’s implemented in the past 16

months with Anderson and the group’s

assistance have been relatively simple. He

moved the shop’s parts area, for example,

from the very back of the shop to a more

centrally located bay, reducing the time

employees have to spend getting parts to

their work area, he said. The shop is also

painting (they spray Dupont Cromax Pro)

more parts off of vehicles, at times being

able to have a vehicle get structural work

done while its parts are being refinished,

Panduro said.

Other changes are more all-encompassing,

such as shifting toward 100-percent tear

down and documenting all needed parts and

repairs before a vehicle moves into

production, he said.

“The goal is once we commit ourselves to

putting that vehicle into production, it

doesn’t stop and just moves through the

process,” Panduro said. “That’s easier said

than done, and it’s always a work in

progress. But we’re getting a lot better at


While Danny Panduro oversees the shop’s

production, his sister, Sandy Panduro, works

to improve the office side of the business,

from marketing and administration to

billing, accounting, and human resources.

One of her goals for streamlining, she said,

is improving cash flow by making sure job

files are ready to close the day a vehicle


“That seems to be something insurers

appreciate as well, because I’ve seen the

payment process get a lot smoother this past

year than even just the year before,” Sandy

Panduro said.

John Panduro (c.) founded J & L Body Shop in the mid-

1980s, but its day-to-day operation is now managed by his

children, Danny (l.) and Sandy.

Also a college graduate, she began

working with her father when he opened the

shop in a small building in North Hollywood

in 1986. In the mid-1990s, she left for

“corporate life” in business development and

advertising for about a decade, but returned

to the family business seeing an opportunity

was there for its growth.

“We want everybody within five miles of

our shop to know who we are,” Sandy

Panduro said. “We’ll be working on

branding and recognition. But right now our

focus is on streamlining our production to

make sure things are set up to handle the

influx of work.”

Sandy Panduro’s marketing efforts include

pledging to give donations to the local high

schools based on work that comes in to the

shop through families with students at the

schools. She said the company also sponsors

a scholarship at a local high school in

memory of another brother who worked in

the business prior to his death.

“It’s given to a high school varsity football

player who best exemplifies his spirit,”

Danny Panduro said.

For about the past decade, J&L has

occupied two 8,000-square-foot buildings

Continued on page 18

Parts & People February 2012 Page 17

Sun Valley family says 20-group helps take business to the next level

Continued from page 17

facing each other on a 40,000-square-foot

lot. Well equipped in terms of frame and

measuring equipment and two downdraft

spray booths (a Spray Zone and an

Accudraft Titan), the shop recently

replaced its older wheel alignment

equipment with a Hunter Engineering


“My dad has always been a big fan of

making sure we invest back into the

business,” Danny Panduro said. “We try to

have the equipment and ability to do most

work, including wheel alignment and all of

our mechanical work, in-house. That allows

us, for example, as part of our marketing, to

offer a free oil change to customers on their


The Panduros speak highly of the

company’s dozen employees.

More than $125,000 in funds

available to collision students

Hoffman Estates, Ill.—Secondary and

post-secondary collision students

attending career and technical schools and

colleges have the opportunity to apply for

more than $125,000 in scholarships and

tool grants available through the Collision

Repair Education Foundation and the

organization’s industry supporters.

The spring opportunities include:

Collision Repair Education Foundation

Scholarship, The Lon Baudoux Legacy

Scholarship, Collision Repair Education

Foundation Board of Trustees Scholarship,

AkzoNobel’s The Most Influential Women

of the Collision Repair Industry

Scholarship, CCC Michael Salvatore

Memorial Student Repair Technician

Scholarship, Geico Scholarship and Tool

Grant, ABRA Auto Body & Glass Tool

Grant, Craftsman Student Tool Grant, Mac

Tools Student Tool Grant, Chicago

Pneumatic Student Tool Grant.

The scholarship and tool grant

application is available through the

Collision Repair Education Foundation’s


with a deadline of March 2, to apply.

Winners will be selected in April and

notified by mail and phone. n

“I have a huge respect for

what these men and women

do for us day in and day

out,” Danny Panduro said.

“It’s a tough job. I talk to my

wife all the time about how

we have a huge

responsibility to keep these

people employed. Some

people may say, ‘They’re just

employees,’ but I like to

think we have a pretty closeknit

group of people here at

the shop.”

Sandy Panduro agreed, “It’s like I heard

(radio show host) Dave Ramsey say the

other day, ‘Remember, they’re humans, not

units of labor.’”

Though John Panduro is still at the shop

regularly, his two children clearly take

seriously their responsibility in running the

day-to-day operations and moving their

father’s business forward.

“It’s exciting for us to take what our dad

built and take it to the next level,” Sandy

Panduro said.

Collision Repair Training Notes

I-CAR Training Schedule

For more information on registration

and class times, call 800-422-7872 or


Allstate Insurance-Corona, Calif.

• Feb. 6-Exterior Panels Damage Analysis

• Feb. 7-Electric and Electric Hybrid


• Feb. 9-Hybrid Electric and Alternative

Fuel Vehicles

• Feb. 13-Restraint Systems Damage


• Feb. 14-Overview of Cycle Time

Improvements for the Collision Repair

• Feb. 16-Detailing

• Feb. 18-Bolted-On Part Replacement

• Feb. 20-Steel Structures Damage


• Feb. 21-Automotive Foams

• Feb. 23-Adhesive Bonding

• Feb. 27-Stationary Glass

• Mar. 1-Cosmetic Straightening Steel

• Mar. 5-Squeeze-Type Resistance Spot


Mitchell International-San Diego

• Feb. 6-Steel Unibody Front and Rear

Rails, Floors, and Front Structure

• Feb. 8-Steel Unibody, A, B, C,

D-Pillars, and Rocker Panels

• Feb. 13-Aluminum Panels and

Structures Damage Analysis

• Feb. 15-Cosmetic Straightening Steel

• Feb. 20-Automotive Foams

• Feb. 22-Steering and Suspension Damage


Foreman Gilbert Gonzalez, who was among the first

employees of J&L Body Shop when John Panduro

founded it, works on reassembling a Honda Accord.

Danny Panduro said, “It’s really cool to

not lose track of the mom-and-pop feel, but

to also try to bring more of a business

background and identity to the business. It

started with him, and this place really is him.

We still have customers coming in asking

and looking for him. I don’t forget that we

have a great opportunity here because my

parents basically built that opportunity for

us. Whenever I have a bad day, I stop and

think about what my parents started with

and where we are today.” n

• Feb. 27-Electronically Controlled

Steering and Suspension Systems

• Feb. 29-Hail, Theft, Vandalism Damage


• Mar. 5-Collision Repair for General

Motors Vehicles

Keystone Collision-Norwalk, Calif.

• Feb. 6-Overview of Cycle Time

Improvements for the Collision Repair

• Feb. 9-Inspecting Repairs for Quality


• Feb. 11-Squeeze-Type Resistance Spot


• Feb. 13-Advanced Material Damage


• Feb. 16-Vehicle Identification,

Estimating Systems, and Terminology

• Feb. 20-Hail, Theft, Vandalism Damage


• Feb. 27-Exterior Panels Damage


• Mar. 1-Inspecting Repairs for

Quality Control

Henson & Son Auto Body-

Escondido, Calif.

• Feb. 6-Recycled Parts for Collision


• Feb. 21-Refinishing Equipment and VOC


• Feb. 27-Surface Preparation and


• Mar. 5-Steel Unitized Structures

Technologies and Repair

Continued on page 20

Page 18 February 2012 Parts & People

With Envirobase ®

High Performance.


Did you know that more than 75% of today’s new OEM

colors are applied with waterborne basecoat? That’s why it

makes perfect sense to switch to the reigning waterborne

refinish technology to repair these finishes—Envirobase

High Performance from PPG.

With its non-stir, high opacity waterborne toners,

Envirobase HP performs exceptionally in duplicating the color

and smooth metallic appearance of new vehicle finishes.

And your technicians will also find it easier to blend and faster

to tape compared to any conventional solvent-based system.

No doubt, when it comes to color-matching today’s

modern colors, Envirobase HP reigns supreme.

Envirobase HP is approved

by Chrysler for worldwide

use in warranty refi nish repairs.

color consistency

©2011 PPG Industries All rights reserved. www.ppgrefi

Parts & People February 2012 Page 19

SCRS responds to article on

insurer involvement in setting rates

Prosser, Wash.—In a letter released Dec.

20, the Society of Collision Repair

Specialists (SCRS) provided commentary on

an article written by USA Today

contributing editor, Adam Belz, titled, “Auto

body shops say they, not insurers, should set


The SCRS letter outlines information in

support of the assertion that the insurance

industry’s direct influence over collision

repair market pricing has impacted both

the consumer and the small businesses

that make up the collision repair industry.

Several key components of the letter

identify that:

• Property and casualty insurance carriers

have become increasingly involved in

activities that extend beyond the business of

insurance, while interjecting themselves into

collision repair business activities.

• The responsibility to compensate for fair

and reasonable costs of the loss is

significantly different than defining what is

fair and reasonable.

• Average gross collision appraisal values

have remained stagnant comparing the first

and third quarters of 2009, 2010 and 2011,

and older data indicates that the average

appraisal value has remained flat for at least

the last seven to eight years; meanwhile,

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consumer auto insurance premium costs

continue to rise; the Insurance Information

Institute recently reported that private auto

insurance is the most profitable line of

insurance coverage in the U.S.

• The insurance industry’s approach to

establishing a singular prevailing labor rate

charge for all businesses within a market

fails to recognize the existence of reasonable

variance between competitive businesses.

• When a collision repair shop enters into

a DRP contract and also has the

authorization to repair contract with the

vehicle owner, a question arises as to who

has more influence over the repair facility’s

decision making in the repair process, and

whose interest drives those decisions.

In summary, the association states that,

the question is not if insurance carriers

directly impact collision repair market

pricing, but rather if their approach and

purpose is appropriate. Are we really

talking about saving consumer’s money,

or are we talking about increasing

insurance company profits at the expense

of their policyholders and the small

businesses who serve them?”

The entire letter can be viewed at

2011.pdf. n

Unlike aftermarket

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Collision Repair Training Notes

Continued from page 18

Auto World Collision Center, Inc.-

Valencia, Calif.

• Feb. 7-Hazardous Materials, Personal

Safety, and Refinish Safety

• Feb. 14-Automotive Foams

• Feb. 21-Recycled Parts for Collision


• Feb. 28-Advanced Material Damage


• Mar. 6-Hail, Theft, Vandalism Damage


LKQ Corp.-Bakersfield, Calif.

• Feb. 7-Recycled Parts for Collision


• Feb. 21-Electric and Electric Hybrid


• Mar. 6-Hybrid Electric and Alternative

Fuel Vehicles

City Body & Frame-Riverside, Calif.

• Feb. 8-Refinishing Equipment and VOC


• Feb. 9-Detailing

• Feb. 15-Bolted-On Part Replacement

• Feb. 22-Surface Preparation and


• Feb. 23-Overview of Cycle Time

Improvements for the Collision Repair

• Feb. 29-Hazardous Materials, Personal

Safety, and Refinish Safety

• Mar. 1-Plastic and Composite Repair

101 Collision-Westlake Village, Calif.

• Feb. 8-Advanced Material Damage


• Feb. 15-Exterior Panels Damage Analysis

• Feb. 22-Restraint Systems Damage


• Feb. 29-Steel Structures Damage Analysis

• Mar. 7-Electric and Electric Hybrid


Unicar Auto Body-Pasadena, Calif.

• Feb. 9-Steel Unibody, A, B, C,

D-Pillars, and Rocker Panels

• Feb. 16-Steel Unitized Structures

Technologies and Repair

• Feb. 23-Inspecting Repairs for

Quality Control

• Mar. 1-Hazardous Materials, Personal

Safety, and Refinish Safety

Fix Auto-Santee/Carter Collision

Service-Santee, Calif.

• Feb. 9-Recycled Parts for Collision


• Feb. 23-Refinishing Equipment and VOC


• Feb. 28-Surface Preparation and


Wittmeier Auto Center-Chico, Calif.

• Feb. 11-Measuring

• Feb. 11-Squeeze-Type Resistance Spot


Rydell Chevrolet Collision-

Northridge, Calif.

• Feb. 13-Waterborne Products, Systems,

and Application

• Feb. 27-Restraint Systems Damage


Paradise Cadillac-Temecula, Calif.

• Feb. 13-Restraint Systems Damage


• Feb. 27-Waterborne Products, Systems,

and Application

Gustafson Brothers Automotive-

Huntington Beach, Calif.

• Feb. 15-Bolted-On Part Replacement

• Mar. 7-Movable Glass

Sherwin Williams-North Hills, Calif.

• Feb. 21-Hazardous Materials, Personal

Safety, and Refinish Safety

• Feb. 23-Movable Glass

• Feb. 28-Cosmetic Straightening Steel

• Mar. 1-Advanced Material Damage


PPG Training

For more information and registration,

contact your local PPG or Nexa Autocolor

Distributor or Territory Manager,

Terresa Castañeda at 909-987-0924 or


Los Angeles Business

Development Center-Rancho

Cucamonga, Calif.

• Feb. 7-8-PPG Color-Envirobase HP

• Feb. 14-15-PPG Color-

Envirobase HP (Spanish)

• Feb. 28-PPG Conversion-Envirobase HP

• Feb. 29-PPG Conversion-

Envirobase HP (Spanish)

BASF Automotive Refinish


For more information, contact your local

distributor or representative, call the

national training center at 800-201-1605,

or visit

Los Angeles Training Center-

Buena Park, Calif.

• Feb. 7-9-Glasurit 90-Line

Certification Program

• Feb. 10-Glasurit 90-Line Color

Adjustments Techniques

• Feb. 14-16-R-M ONYX

Certification Program

• Feb. 17-R-M ONYX Color Adjustments


• Feb. 21-23-Glasurit 90-Line

Certification Program

• Feb. 24-Glasurit 90-Line Color

Adjustments Techniques n

Page 20 February 2012 Parts & People

“ The last thing you do to a car

is the first thing you see.”

— Sam Foose (Chip’s dad)

My dad taught me to demand the very best of everything—from the wheels on up to the finish.

Fortunately, BASF shares our passion and delivers. World-class finishes, outstanding durability

and industry-leading color tools all back up that claim. Like me, BASF knows that you never get

a second chance to make a first impression. To learn more, visit

© 2011 BASF Corporation

Parts & People February 2012 Page C-1

Providing customers with value-added support programs is key at PPG

by Dick DeLoach

Strongsville, Ohio—PPG, a

manufacturer of automotive coatings, is

committed to providing its customers

everything they need to succeed, said

Randy Cremeans, director of marketing,

Collision Segment, at PPG Automotive


Cremeans, a third-generation collision

professional who had 14 years of sales and

marketing experience in the coatings

industry before joining PPG, said he is

responsible for leading the marketing

strategies and initiatives for the North

American Collision segments.

“First, our MVP Business Solutions is

the industry’s leading program for helping

collision centers implement practical,

proven methods of gaining a competitive

advantage through improved quality,

reduced cycle time, and lower cost of

operations,” Cremeans said.

PPG also has the most comprehensive

value-added support program in the

industry, Cremeans said, and has been in a

leadership position with its “Lean for

Collision” programs since 2005.

DP48LV, a white 2.1 VOC Epoxy Primer, is among the new

products introduced in 2011.

“We had more than 2,100 attendees at

our popular, comprehensive, four-day

‘Green Belt’ class,” Cremeans said. “More

importantly, we are getting results with

many of our good customers enjoying a

[lower] cycle-time performance advantage

in their market.”

He said PPG is recognized by shops,

insurance companies, and many in the

industry, as having the experience

necessary to not just talk about lean, but

teach, consult, and do whatever it takes to

help its shops implement process changes

that are required to improve performance.

“Program revisions implemented in 2011

Randy Cremeans, director of marketing of the Collision

Segment for PPG Automotive Refinish, poses with one of the

custom-painted vehicles in PPG’s booth at the 2011 SEMA


include the introduction of a one-day

‘White Belt’ training class for estimators

and technicians meant to support the

learning process in shops that have had a

portion of their teams graduating Green

Belt,” Cremeans said. “This class is done

on-site and is meant to broaden the

awareness within organizations.”

In 2011, PPG completely revised its

MVP Business

Solutions website,

Cremeans said, to

make it more userfriendly

for customers

and jobbers. “We want

our customers to have

a better understanding

of our portfolio of

programs,” he said.

“Since our programs

are so comprehensive,

it is important for our

users to have an easy

way to match our

offerings to their


Cremeans said the

more popular

programs include 13

one- and two-day

business development

classes on shop fundamentals, from

estimating to leadership to marketing and

more. “The layout and design services

program for new shops, or shops wanting

to make significant changes to processes

and shop layout, is also popular,” he said.

“PPG has also blended its design

expertise with lean processes so we are

fully capable of supporting any shop

regardless of whether they are from

traditional to lean layouts.”

Two performance-driven conferences are

held annually at venues around the country

to further support PPG customers,

Cremeans said. “We mix keynote speakers,

training seminars, and

facilitate peer-to-peer

discussions which are

designed to support

shops in the ongoing

improvement process.”

PPG also offers

consulting services,

ranging from


benchmarking services

to lean consulting,

which are designed

specifically around

unique customer needs,

Cremeans said.

PPG also ensures that

its sales staff is up to

date on products associated with its

systems. “Although we have many

products within product lines, our lines are

constantly evolving with new

technologies,” he said. “We have to keep

moving and don’t dwell on older products

even though we are still selling them.”

“We mix keynote

speakers, training seminars,

and facilitate peer-to-peer

discussions, which

are designed to support

shops in the ongoing

improvement process.”

PPG also has developed a new, in-house,

sales skill development program for its

sales people with an outside instructor. The

program will roll out in early 2012,

Cremeans said. “This instructor has

worked with us for two years to allow him

to clearly understand our business. Having

someone like this will give our people

The Aquabase Plus advanced secondgeneration

waterborne base coat

continues to be popular, says Randy

Cremeans, director of marketing of the

Collision Segment for PPG Automotive


more confidence because the sales training

is related to our business.”

PPG also has 16 training centers

strategically located across the country.

“We also use our distributor centers, local

cooperative vocational schools, and even

hold training seminars in a shop if the shop

is sizeable and we have the manpower,” he


PPG also offers solvent and waterborne

systems application certification for all of

its premium brands and a limited number

of short videos for specific topics such as

primer/sealer application. “Our goal is to

have more of these,” he said.

In addition to existing product lines that

are selling well, including Envirobase High

Performance, Aquabase Plus, and Deltron,

Cremeans said PPG added 165 new

products in 2011.

“We introduced DP48LV, a white 2.1

VOC Epoxy primer; VMW5556 Vibrance,

a waterborne midcoat for custom finishing;

DC2000 and EC800 Ultra velocity

clearcoats; and we rolled out our new

waterborne clear coats ECW8186 and

P910-5510 earlier this year.”

To support shops using its waterborne

products, Cremeans said PPG offers

complete systems and accessories,

including its PaintManagement computer

system and software that makes mixing

simple and foolproof, mixing cabinets to

house toners, toner dosers, and air blowers

to dry basecoat. “We also have sticks,

strainers, and cups dedicated to

waterborne, and work with outside

contractors for more elaborate


“PPG and its employees are totally

dedicated to this industry,” Cremeans said.

“Our goal is to provide products and

programs for our distributors and

customers to ensure we do our part to

preserve it.” n

EC800 Envirobase High Performance

Ultra Fast 2.1 joined the waterborne

clearcoat family in 2011.

Page C-2 February 2012 Parts & People



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Page C-4 February 2012 Parts & People

Certification program raises bar for distributors of non-OEM crash parts

by John Yoswick

Ann Arbor, Mich.—When Bob Frayer,

director of NSF International’s automotive

parts certification programs and engineering

laboratories, stepped

to the microphone at

a recent Collision

Industry Conference

(CIC) to talk about

his organization’s

new certification

program for

distributors of non-

OEM parts, he

stressed that it is not

as much concerned

with parts quality.

The program has

more to do with how

a distributor does

business than with

the parts it sells, he said.

Bob Frayer, of NSF

International, says

the distributor


program is separate

from NSF’s parts



It is intended to improve the supply chain

for the parts, which for many years has had

its own issues beyond parts quality, Frayer

said, who added that the program also

applies to vendors that don’t sell any parts

certified by NSF or the Certified

Automotive Parts Association (CAPA).

One distributor – LKQ Corp., the largest

– has already earned the NSF certification.

But LKQ won’t be alone for long,

according to Frayer. Six other distributors

are committed to go through the

certification process, he said.

Should shops care about the new

program? They should if they’ve ever

received a non-certified part after ordering a

certified one, Frayer said. They should if

they’ve ever struggled to get a non-OEM

parts vendor to pick up return parts. And

they should if they believe there should be a

system in place to recall non-OEM parts

found to be defective, he said.

Program was two

decades in the making

For 20 years, the NSF distributor

certification program has had “concern

about how the behavior of the supply

channel of the aftermarket may or may not

influence part quality and also the CSI on

the shop level,” according to Karen Fierst,

an independent consultant whose career

includes working for CAPA and being a

U.S. representative for a group of

Taiwanese parts makers. She said parts

quality hasn’t been the only challenge for

the aftermarket. The supply chain has at

times exacerbated the problem by not

always providing stellar service (including

substituting non-certified parts when

certified were ordered) and by pushing

price over quality when communicating

DuPont Performance introduces new

DuPont Acquire Plus EFX ‘camera’

Wilmington, Del.—DuPont

Performance Coatings (DPC) introduced

its new DuPont Acquire Plus EFX

“camera” for use with DuPont Cromax

Pro, Standox Standoblue, and Spies

Hecker Permahyd Hi-TEC waterborne


Acquire Plus EFX is an advanced, handheld

spectrophotometer that will help users

achieve the most accurate color match

possible — even for complicated metallic,

pearl, and effect colors — faster and

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National City

800.300.7251 • 619.263.7251

Direct Fax 619.474.4347

easier than before.

“Our goal is to help customers improve

productivity. Using advanced optic

technology, Acquire Plus EFX looks deep

into the paint film to acquire the flake and

color characteristics that are the keys to

determining the best color match. This

proprietary technology sets Acquire Plus

EFX apart from any existing

spectrophotometer in the business,” said

Dan Benton, DPC color manager. n




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with the manufacturers.

In the early 1990s, Fierst said, CAPA

considered addressing some of those issues

by creating a certification program for the

distributors of the


“But for a wide

variety of reasons,

that step was not

taken,” she said.

Fierst said that

in the late 1990s,

the Society of

Collision Repair

Specialists (SCRS)

approached the

Automotive Body

Parts Association

(ABPA), which

represents the

manufacturers and

distributors of non-

OEM parts, to

Dan Morrisey,

chairman of the

Automotive Body

Parts Association

(ABPA), says the new


certification program

is designed to

improve the

aftermarket parts

supply chain.

possibly consider a distributor accreditation


“Again, there was no appetite at that time

from the aftermarket,” Fierst said.

In 2000-2001, she said the California

Autobody Association (CAA) worked with

a Taiwanese group to develop a set of “best

practices” related to parts transactions. A

document was developed and presented at

CIC, but again, it went no further, Fierst


She added that, similarly, from 2004 to

2008, multiple U.S. and Taiwanese groups

worked on a supply chain reform project

underwritten by a Taiwanese government


“Unfortunately, we got to a point where

no further steps could be taken,” Fierst said,

but, following all of that, the ABPA decided

in just the last several years to address the


Dan Morrissey, a vice president at

PartsChannel and current ABPA chairman,

said the association felt it needed to “do

something to raise the bar.” The goal, he

said, is a supply chain that delivers “highquality

alternative parts with world-class

customer service.”

ABPA turned to NSF for help as a thirdparty

in creating and implementing the

distributor certification program, he said.

What’s involved

Frayer outlined 10 critera that a parts

distributor must meet to earn NSF

certification, which include:

• A parts complaint process. Distributors

are required provide a limited-lifetime

Continued on page 22

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Parts & People February 2012 Page 21

Advanced carbon fiber nears broad automotive use with partnership

Detroit—General Motors (GM) and

Teijin Limited will co-develop advanced

carbon fiber composite technologies for

potential high-volume use globally in GM

cars, trucks, and crossovers.

The co-development pact signed recently

involves use of Teijin’s carbon fiber

reinforced thermoplastic (CFRTP)

technology, a faster and more efficient way

to produce carbon fiber composites that

could be introduced in mainstream vehicles.

For Teijin, the arrangement could lead to

widening its portfolio beyond specialty and

high-end automotive carbon fiber


“Our relationship with Teijin provides the

opportunity to revolutionize the way carbon

fiber is used in the automotive industry,”

GM Vice Chairman Steve Girsky said.

“This technology holds the potential to be an

industry game changer and demonstrates

GM’s long-standing commitment to


To support the relationship, Teijin will

establish the Teijin Composites Application

Center, a technical center in the northern

part of the U.S. early next year.

Teijin Limited and General Motors (GM) announce an

agreement to co-develop technology to reduce vehicle

weight and improve fuel economy. Teijin Senior

Managing Director Norio Kamei (l.) and GM Vice

Chairman Steve Girsky shake hands after signing the

documents Dec. 8, in Detroit.

As carbon fiber is 10 times stronger than

regular-grade steel, yet only one-quarter of

the weight, carbon fiber composites used as

automobile components are expected to

dramatically reduce vehicle weight.

Consumers benefit from lighter weight

vehicles with better fuel economy and all the

safety benefits that come with vehicles of

greater mass.

Teijin’s proprietary

breakthrough is its ability to

mass-produce carbon fiberreinforced


components with cycle times

of under a minute.

Conventional carbon fiberreinforced

composites use

thermosetting resins and

require a much longer

timeframe for molding. That

time factor has limited the use

of carbon fiber in high-volume


Teijin recently received a

2011 Global Automotive

Carbon Composites

Technology Innovation Award

by Frost & Sullivan. The technology was

also selected by ICIS Innovation Awards

2011 as the overall winner and the recipient

of the Best Product Innovation award.

Increasingly, strict global environmental

standards and fuel economy regulations

have intensified the need to reduce vehicle

mass by using lightweight materials in place

of high-tension steel or aluminum.

The Teijin Group, which has identified

automobiles as a key growth market,

accelerated the new technology

development through collaboration with the

Teijin Composites Innovation Center and

Toho Tenax Co. Ltd., where the massproduction

technology for carbon

fiber-reinforced plastic components using

thermoplastic resin was successfully


“Teijin’s innovative CFRTP technology,

which promises to realize revolutionary

lighter automotive body structures, will play

an important role in GM’s initiative to bring

carbon fiber components into mainstream

vehicles,” said Norio Kamei, senior

managing director of Teijin. “We believe our

visionary relationship with GM will lead the

way in increased usage of green composites

in the automotive industry.”

The launch of any carbon fiber-intensive

vehicle applications resulting from the

relationship would be announced closer to

market readiness. The agreement does not

involve an exchange of equity between the

companies. n

Certification program raises bar for distributors of non-OEM crash parts

Continued from page 21

warranty on parts and to investigate all parts

returned as defective. They must notify the

certifier (if any) and manufacturer if a part

is found to be defective.

• Traceability of parts and a recall

process. Distributors must have a tracking

and recall procedure to support a

manufacturer’s recall of safety-related parts

(hoods, lights, radiator supports, and

bumper parts). The distributors must

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immediately suspend sale of any recalled

part, notify the shop purchaser per the

manufacturer’s instructions, and notify the

parts certifier (if any) and any appropriate

government agency.

• Insurance and certification. Distributors

must carry a minimum of $3 million in

commercial and general liability insurance.

They also must be ISO 9001 certified, a

process that ensures they have processes in

place, as Frayer said, “to keep bad products

from getting into the hands of customers.”

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Parts availability system. Distributors

must have a system to submit data to the

major estimating system providers,

indicating what parts they have available

for two-day (or less) delivery. Distributors

must also have a system to measure their

fill rate on orders.

Customer service. Distributors must be

able to deliver all parts within two days of

an order, notify a customer of any changes

in an order within eight hours, pick up

return parts from customers within two

business days (for customers serviced

daily), and evaluate on a case-by-case basis

reimbursement of a shop for labor

associated with the sale of a defective part.

• Efficient warehousing. One of the keys

to the program, Frayer said, is ensuring that

distributors do not substitute a non-certified

part when a certified part is ordered. “So

there has to be a clear separation of certified

and non-certified product of the same part

number, so a person pulling a part out of a

bin can clearly identify those parts that are

certified from those parts that are noncertified,”

Frayer said. “There also must be

a uniquely identifiable space at a

distributor’s locations for defective parts so

there’s no occasion where a defective part

can get put back into the system.”

At CIC, Frayer was asked to clarify what

is meant by the requirement that a noncertified

part is not to be substituted for a

certified part, unless without authorization

from the repair facility.

“The distributor can’t make that decision

in and of themselves,” Frayer said. “The

distributor has to work with the repair

facility. If, say, a certified part is not

available, the distributor would be required

to get approval before they ship a noncertified


A distributor that meets the NSF

distributor certification requirements, as

well as annual auditing, can use the “NSF

Certified Distributor Mark” on their website

and promotional materials, he said. n

Page 22 February 2012 Parts & People

PPG donates $55,000 to COSI for Innovations in Energy project, ongoing support

Columbus, Ohio—The PPG Industries

Foundation has donated $50,000 to COSI,

the Center of Science and Industry, located

in Columbus, to help fund its Innovations

in Energy project, along with $5,000 to

assist COSI in covering general

programming expenses. Additionally, PPG

experts assisted in the development of the

center’s Innovation Showcase: Innovations

in Energy exhibit, which opened last


“We thank PPG and its foundation for

supporting the multiyear Innovations in

Energy project,” said David E.

Chesebrough, Ed.D., president and CEO

of COSI. “The Innovation Showcase

encourages critical thinking skills and

empowers the public to make informed

decisions and take personal actions

regarding energy use. It also

informs visitors about the

diverse backgrounds and

functions of people working in

energy-related careers,

especially in the ‘STEM’ fields

of science, technology,

engineering and math, and

encourages middle- and highschool

students in particular to

pursue these paths.”

The Innovation Showcase

exhibit represents the first phase

of an “Innovations in Energy”

project designed to help bridge

the gap in public understanding

about energy issues and the

systems within which they live.

An interactive home

Carl Johnson (c.), PPG North America director of

refinish manufacturing, spoke on behalf of PPG

during the grand opening of COSI’s Innovation

Showcase: Innovations in Energy exhibit. He joined

Paul W. Bush (l.), PPG manager of technical services

for flat glass, and COSI President and CEO David E.

Chesebrough, Ed.D., at the grand opening.

weatherization display invites visitors to

use a thermal imaging camera to perform a

“home energy audit” comparing the

energy-efficiency of a wall with a regular

window to one with a window including

solar-control glass from PPG. Also, a

graphic and video in the Innovation

Showcase introduce visitors to J.J. Wirth,

PPG brand manager, fleet segments, who

describes her role and PPG’s involvement

in the fields of energy savings and energy


COSI’s Innovations in Energy project

team worked with PPG experts and toured

PPG research facilities to learn about the

company’s “green” glass and coatings

technology and to meet PPG scientists,

including Chief Technology Officer

Charles F. Kahle II. n

Contact your local

Kia dealer for assistance

and delivery of your parts.

Simi Valley, CA

First Kia

805-306-1077 • 888-531-4785

Fax: 805-306-1085

Ontario, CA

Citrus Kia

909-390-0948 • 800-583-6975

Fax: 909-390-0982

Pomona, CA

Allstar Kia

909-664-2200 • 888-801-0768

Fax: 909-455-9016

Carson, CA

Car Pros Kia

310-221-9101 • Fax: 310-816-9811

Van Nuys, CA

Kia Sherman Oaks

818-670-7442 • Fax: 818-670-7484

El Monte, CA

Kia of El Monte

626-618-0555 • Fax: 626-443-9800

Escondido, CA

North County Kia

760-432-4054 • 800-494-5337

Fax: 760-432-4081

Santa Ana, CA

The Kia Depot

714-835-8350 • 888-317-3875

Cerritos, CA

Kia of Cerritos

562-860-2424 • 800-300-8998

Fax: 562-860-1784

Ventura, CA

Kia of Ventura

805-644-2241• Fax 805-644-0517

Fontana, CA

Valley Kia of Fontana

909-350-2700 • 888-606-5743

Fax: 909-350-2741

Valencia, CA

California Superstores – Valencia Kia

661-219-0515 • Fax: 661-254-4482

Victorville, CA

Valley Hi Kia

760-955-0046 • Fax: 760-780-4337

Beauty, reliability, durability, safety and ease of installation,

Kia Genuine Parts come with the factory quality you’ve come to expect.

Your business is built on the reputation of quality

workmanship. Why risk your collision repairs on

anything less than Kia Genuine Parts? With Kia, you get

collision parts that fit right the first time, every time. This

is because all Kia Genuine Parts are engineered to meet

the original factory specifications of your customers

vehicle. Always select a prime cut above the rest.

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Parts & People February 2012 Page 23

Car artist Darrell Mayabb teams up again with PPG for one-of-a-kind artwork

Artist Darrell Mayabb has teamed up with PPG to create one-of-a-kind pieces for PPG

Automotive Refinish.

Strongsville, Ohio—Artist Darrell

Mayabb has teamed up with PPG to create

one-of-a-kind pieces for PPG Automotive

Refinish. Mayabb has been designing and

illustrating popular PPG car posters for

years. Since 2007, he has also been

creating the annual PPG calendars, which

are sought out by auto buffs who prize his

artwork. The 2012 items will be available

for purchase at the PPG show truck

during its scheduled show appearances

throughout the year.

“Mayabb has long been a hot

commodity in the automotive illustration

field,” said Randy Cremeans, PPG,

marketing director, collision sector

refinish. “His work is in demand by car

magazines, racers, and hot rod

aficionados around the world. He is well

known for his unabashed love of cars,

and his talent has earned him a welldeserved

place in the National Rod &

Custom Car Hall of Fame.

“We are fortunate to have such an

amazing talent available to us. Darrell

just gets better and better every year, and

Mitchell launches OEM Advisor

San Diego—Mitchell International

Inc. has announced the release of OEM

Advisor, a new data-driven solution that

fully integrates OEM repair procedures

within the body shop estimating and

repair workflow. With OEM Advisor,

collision repair shops can link from the

repair lines in the estimate directly to

Mitchell’s RepairCenter TechAdvisor

OEM database to quickly access the stepby-step

repair information associated with

the specific part or procedure.

“Adding OEM Advisor to

RepairCenter, Mitchell’s collision repair

shop management software, is a

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significant addition that we’re really

excited about. This enhancement

reinforces our focus on developing our

auto repair software solutions to help

shops improve their workflow and

efficiency at every stage of the collision

repair process,” said Jim O’Leary,

Mitchell’s vice president of Repair


“We are committed to continually

integrating new tools, technologies, and

data into our automotive repair shop

software solutions in order to help

collision repair shops simplify and

optimize their businesses.” n





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we get more and more requests for his

calendars. He is a genuinely gifted artist

who loves cars. I can’t think of a better

combination of qualities.”

Mayabb’s association with PPG began

in 1996 when one of PPG’s regional

managers noticed Mayabb’s illustration

work in Rod & Custom, Hot Rod, Street

Rodder, and other major hot rod

magazines. He brought Mayabb together

with PPG to generate ideas to attract

people to the company’s booth at

National Street Rod Association shows.

Mayabb successfully responded with

colorful drawings that drew fans to the

PPG exhibits. He was subsequently

commissioned by PPG for several

original art projects. Impressed, PPG

asked him in 2007 to

channel his talents into

the annual calendar. It

became one of the most

popular car calendars in


Mayabb’s love of

cars and art dates back

to his youth. As a young

man in the 1950s, he

was influenced by the

big names of hot rod

design such as “Big

Daddy” Ed Roth and Tom Medley,

creator of the “Stroker McGurk” cartoon

character series in Hot Rod. Those

influences led him to develop his artistic

style known for its color, line, and

cartoon qualities. He attended the Central

Academy of Art in Cincinnati and

graduated at the top of his class in design.

Early in his career, he was the illustrator

on the NASA Apollo project. He has also

designed cars for NASCAR race team

owner Joe Gibbs and painted a portrait of

Dale Earnhardt for Chevrolet. In 1999, his

industry peers awarded him the Stroker

McGurk Award for outstanding work.

Today, Mayabb lives in Colorado, where

he works in a barn he converted into his

studio. n

Artist Darrell Mayabb’s popular PPG car posters and annual

PPG calendars will be available for purchase at the PPG

show truck during its scheduled show appearances

throughout the year.

SCRS, collision repair organizations

release repair standards statement

Las Vegas—Helping define a

foundation and a road forward, the

Society of Collision Repair Specialists

(SCRS) has joined with collision repair

organizations representing the voice of

the collision repairer nationally, to issue

and sign a joint statement officially

recognizing OEM vehicle manufacturer

published repair procedures as the

industry’s repair standards.

The organizations making the

declaration with SCRS include the

Alliance of Automotive Service Providers

(AASP), Automotive Service Association

(ASA), and Assured Performance

Network. The statement was presented to

those attending the Collision Industry

Conference (CIC) recently in Las Vegas.

Their statement reads as follows:

“The undersigned organizations

continue to be the leading voice of

collision repair businesses and technicians

across the United States, just as they have

for decades. Representing their interests,

we hereby recognize published repair

procedures, as provided by automotive

original equipment manufacturers (OEM),

as the official industry-recognized “repair

standards” for collision repair. These

standards, where they exist, shall be the

basis for the establishment of training,

testing, repair practices, and


“Whereas, we acknowledge that OEM

repair procedures are incomplete in

comparison to the full scope of vehicles

and repair operations which exist in the

marketplace; the OEM published repair

procedures shall serve as the baseline for

industry repair standards, with the

recognition that further development of

procedures will be necessary in areas not

covered by published procedures.

“Therefore, we officially ask the board

of directors for the Inter-Industry

Conference on Auto Collision Repair

(I-CAR), to establish within their overall

organizational structure, an industry

council to identify gaps in existing OEM

procedures and develop processes to close

gaps, vet industry proposed alternatives,

modifications, and additions to OEM

procedures. The council will include

volunteer representatives serving at least

ASA, SCRS, AASP, and I-CAR.” n

Page 24 February 2012 Parts & People

Parts & People February 2012 Page 25

Collision Tool & Equipment Product Notes

compiled by Dick DeLoach and James Faust

Lincoln Electric introduces

its Arc Tracker

Fabricators seeking to track welding

activities throughout their operations or

comply with third-party quality records

requirements can look to Lincoln Electric’s

new, portable weld performance

monitoring module, Arc Tracker, to provide

real-time information. Due to the unit’s

plug-and-play design, simply connect the

Arc Tracker module to any DC welding

Connect the Arc Tracker module to any

DC welding circuit and attach the voltage

sensing leads to access a wide array of

monitored data, including welding station,

operator, welds performed, amps/volts

information, percent up and downtime,

weld fault alerts, and other parameters.

circuit and attach the voltage sensing leads

to access a wide array of monitored data,

including welding station, operator, welds

performed, amps/volts information, percent

up and downtime, weld fault alerts, and

other parameters. Arc Tracker can also be

used to monitor code quality welding

operations, especially applications

requiring heat input records.

Ingersoll Rand offers its

Hammerhead Tool, and wins

PTEN Innovation Award

Ingersoll Rand has received a

Professional Tool and Equipment News

Innovation Award for its 2015MAX and

2025MAX Hammerhead low-profile

Impactools. The Hammerhead low-profile

The Hammerhead low-profile Impactools

are designed for optimal performance,

even in extremely confined spaces.


Island Clean Air’s new Duster 3000 is a portable,

inflatable downdraft system that removes dust, odor,

smoke, VOCs, mist, spray powder, toxic fumes, pollen, and

bacteria in an area up to 1,000 square feet. It is approved

and used by GM and Ford.

Impactools are designed for extremely

confined spaces, delivering 180 ft-lb. of

torque. The Hammerhead features a

forward/reverse collar, providing

unrestricted access to easily change the

direction of the tool in tight spaces where

traditional tools frequently get jammed.

Knuckle-saver reactionless torque

eliminates kickback and further protects

technicians’ hands while working in

confined spaces. The annual Professional

Tool and Equipment News Innovation

Awards recognized Ingersoll Rand in the

power tool category, and were presented

with the award during the 2011 Automotive

Aftermarket Industry Week (AAIW) in Las


3M offers a more affordable,

environmentally friendly solution

for primer gun performance

For automotive paint professionals, one

of the greatest challenges isn’t the painting

itself, it’s the preparation, priming, and

cleanup that take a great deal of time away

from productive work. The 3M

Automotive Aftermarket Division offers

the Accuspray System, which combines a

high-performance HVLP spray gun with

replaceable atomizing head and accessories

to deliver premium performance at a

fraction of the cost and

effort. The system allows

paint professionals to have a

brand-new spray gun on

demand. The atomizing

head delivers a large, usable

pattern, provides a flat,

smooth finish, and reduces

overspray. It is designed to

work with the PPS System

from 3M. Replacing the

atomizing head is as easy as

click and spray.

Rotary Lift introduces

certified wash bay

parallelogram lift

The new lift with wash

bay kit is third-party tested

by ETL and ALI certified to

meet ANSI safety and

performance standards. Rotary Lift

manufactures a full line of parallelogram

lifts with lifting capacities up to 100,000

lbs. and platform lengths from 26 to 48 feet

long. Any of those models can be ordered

with the new wash bay package. Rotary

Lift’s wash bay lift includes an ALIcertified

stainless steel control panel that

can be wall-mounted. The lift’s PLC power

unit can now be located outside of the bay,

up to 65 feet away from the lift itself.

Rotary Lift parallelogram lifts feature a

clear floor design that provides complete

vehicle access from both sides, as well as

from the front and rear, with no

obstructions between the legs. Automatic

wheel chocks engage when the lift is raised

and release when it is lowered. The lifts are

available in surface, flush mount, and full

recess applications.

The dual-capacity system offers the groundclearance

advantages of a standardcapacity

lift to handle most vehicles, yet

adds a patented Power-Up feature to boost

capacity up to 16,000 lbs. if needed.


Timmons Subaru

(562) 595-4601

(888) 489-5001


Subaru Sherman Oaks

(818) 674-7463

Fax (818) 670-7473


Kearny Mesa Subaru

(800) 548-9124

Fax (858) 300-3331


Galpin Subaru

(661) 288-6934

Fax (661) 288-6933

The Accuspray System helps reduce the

double work of masking, sheeting, and

cleaning overspray from other cars and

floor when priming in the shop and can be

cleaned with as little as one to two ounces

of solvent, compared to a pint or a quart

of solvent for traditional primer guns.

Hunter introduces

its RX16 Scissor Lift

Hunter’s RX16 surface-mount

installations offer a 76-inch maximum

height and a low drive-on height of only

nine inches, allowing clearance for vehicles

with low ride height or low-hanging

spoilers. The RX16 can also be installed in

a shallow recess that sets the runways flush

to the floor when fully lowered. Flushmount

installs eliminate the need for long

approach ramps to accommodate shops

where bay space is at a premium. The

Continued on page 27

Page 26 February 2012 Parts & People


The Lincoln Electric 180 Dual MIG

welder features 120-volt or 208/230-volt

input power, cast aluminum gear-driven

drive rolls, patented split-wire guides for

optimal wire alignment, Diamond Core

Technology for superior arc, excellent outof-position

arc action, low spatter, and a

wide-voltage sweet spot. It is spool-gun


Continued from page 26

RX16 improves productivity with optional

time-saving features such as an Inflation

Station that uses retractable air hoses to set

tire pressure to a preset limit for each wheel


Ingersoll Rand introduces its

W7150 Cordless Impactool, and

wins award at SEMA

Ingersoll Rand has received a 2011

SEMA Editor’s

Choice Award from

Popular Mechanics

for the W7150 High-

Torque Cordless

Impactool, the most

powerful cordless

impact wrench on

the market,

according to

company officials.

The Ingersoll Rand

W7150 1/2-inch

cordless Impactool

was awarded as one

of the top 15

products, the only

power tool to be

recognized in the

top 15.

The W7150 features a best-in-class

power-to-weight ratio, offering 780 ft-lb.

of reverse torque, and 1,100 ft-lb. of nutbusting

torque. It offers maximum

durability and power with a chemicalresistant,

patent-pending, metal-reinforced

housing and an all-metal drivetrain and

hammer mechanism. The tool is powered

by the Ingersoll Rand IQV20 Series

lithium-ion battery platform. n


The Pro Spot i5 SMART spot welder features a new

medium-frequency trans-gun capable of delivering more

than 13,000 amps and more than 1,000 lbs. (450dAN) of

squeeze pressure. It is designed to handle all new ultra

high-strength steels including Boron. It also features auto

and manual modes for two-sided spot welding.

The W7150 Impactool features a

best-in-class power-to-weight ratio,

offering 780 ft-lb. of reverse torque,

and 1,100 ft-lb. of nut-busting



Jack Vandervelde, from Pro Tek Spray

Equipment, shows the new Jetair AF-08WR

wall-mounted waterborne drying system,

which features air hoses, sliding tracks, and

adjustable 1,200-CFM combination stainlesssteel

and aluminum fans to eliminate static



One of the newest CNC prototyping

systems from Lincoln Electric is the

Torchmate 2x2 Growth Series, which includes

the Tomahawk 625 Ready-Pak plasma cutter

and operates with Torchmate 2x2 Driver, CAD

Lite, and most other leading CAD software.

Parts & People February 2012 Page 27

ARA warns collision repair industry of proscriptive automaker repair policies

Manassas, Va.—The Automotive

Recyclers Association (ARA) urges the

collision repair industry to ensure that any

official, industry-sanctioned “repair

standards” for collision repair include all

recognized procedures - not just those of

OEMs. Standards promoted by other

organizations such as the Inter Industry

Conference on Auto Collision Repair (I-

CAR) also need to be recognized. Given

that there is no such thing as a standard

accident, the ARA believes collision

repairers must be allowed to use their

professional training and judgement to make

repair decisions based on the individual

circumstances surrounding the damaged

vehicles, rather than be forced to adopt a

single solution and approach.

In making that statement, ARA is

responding to the joint statement recently

signed by several prominent collision repair

groups recognizing only those repair

standards as published by the OEM

vehicle manufacturers, when available, as

the collision industry’s repair standards.

The ARA is concerned that this action

could have serious negative and farreaching

consequences for collision

repair professionals and consumers. The

ARA believes that tying the hands of

body shops in this proscriptive manner

Our regional

editions serve:






• Washington

• Oregon

• Idaho

• Montana

• Alaska


• Colorado

• Wyoming

• W. Kansas

• W. Nebraska

• New Mexico


• Missouri

• Kansas

• Nebraska

• Iowa


• Missouri

• Illinois

• S. Indiana

• W. Kentucky

could open them up to an onslaught of

baseless and outlandish lawsuits in

instances where the repairs are not

conducted strictly according to the OEM


Further, ARA members have seen first

hand that adhering to narrowly-defined

OEM standards often results in increased

repair costs, which in turn causes more

repairable vehicles to be declared total

losses and later sold at auctions. Increases

in the total loss frequency rate for

insurance claims of up to 19 percent over

the past decade is concerning enough - this

campaign of only OEM standards would

only exacerbate this situation, ARA officials

said. Thousands of small independent

collision repair shops (83 percent of the

collision repair industry has nine or fewer

employees) also will be put at a

tremendous disadvantage as they try to

compete with the auto dealer network of

certified collision repair centers.

With the drift toward unregulated open

salvage auctions, more public and foreign

buyers will be able to acquire, repair, and

resell those vehicles without being held to

any repair standards, having only to make

the vehicles appear desirable to their

buyers. Driving up the cost of the repair

process and the replacement parts will

More than just






Our six regional editions are viewable in three digital formats.

Whatever your flavor is, weve got you covered.

result in more repairable American cars

being purchased by export buyers at

auctions who will in turn ship them

overseas. Ultimately, the work on those

vehicles will more than likely be done by

unlicensed individuals outside the

country, reducing opportunities for

collision repairers in the U.S. and

eliminating thousands of American jobs.

During the past three years auto

manufacturers have become more

aggressive, releasing position statements

that are biased and based on weak or no

apparent scientific research claiming that

genuine recycled parts are inferior to new

OEM parts, ARA officials said. By

making those types of statements, auto

manufacturers appear to be attempting to

exclude genuine recycled parts from the

collision repair market, they said, which

would ultimately result in only one

source for the parts and procedures

necessary to repair consumers’ vehicles,

the auto manufacturers. The Property

Casualty Insurers Association of America

estimates that the current total vehicle

damage loss dollars reflecting all crash

parts is about $53.4 billion. “It defies

basic logic to allow automakers to have

carte blanche control over decisions in

which they have such a huge financial

stake. It is the fox watching the hen house

at its best and much more disturbing at its

worst,” ARA CEO Michael E. Wilson


Genuine recycled parts have been

widely accepted for decades and there is a

long track record of their successful use,

he said. Genuine recycled parts are fully

functional OEM parts and in most cases

are identical to the new OEM parts

automobile manufacturers recommend for

repairs, Wilson said, and genuine

recycled parts have additional benefits

compared to new parts. Genuine recycled

parts are typically 30-70 percent less

expensive than comparable new parts and

are much better for the environment

given that no additional energy or

resources are utilized to create them.

“ARA believes that the goal of the

manufacturers is to discourage the use of

genuine recycled parts and to secure a

market that establishes themselves as the

only source of parts and procedures for the

repair of consumers’ vehicles,” Wilson said.

“If the car companies have their way and

eliminate genuine recycled parts from the

repair process, then the costs of those new

OEM parts will undoubtedly rise.” n

Achieve flawless results in the cold

Plymouth, Mich.—Athletes warm up a

little more before competition on colder

days. Motorists know that engine oil

becomes thicker in the winter cold. Things

are not all that different with clearcoats

and hardeners, which also

tend to become more

viscous during the cold

season if not stored


Paint material should

have a temperature of 68 F

(20 C) to 77 F (25 C) for

spraying, as that ensures

the best reaction between

the clearcoat and the

hardener. For chemical

reactions to run smoothly,

warm conditions are much

better than cold. That is the

reason why a low bake oven is heated for

drying clearcoat. It is nearly impossible to

achieve perfect surface results with cold

paint materials because they will

inevitably produce flaws.

The same applies to the substrates. Care

should be taken that the vehicle body is

not too cold before applying the paint. If

the substrate is too cold it will have an

adverse impact on the flow and the surface


To ensure consistent quality, the labs at

Standox test everything under

standardized conditions. The same is true

of its production department, which

delivers the clearcoats with a defined

viscosity. Standox

knows that body

shops cannot always

guarantee the same

perfect conditions as

its labs. While

Standox products are

relatively adaptable,

certain minimum

conditions must be

ensured to avoid

flaws. Processing and

storage temperature of

68 F (20 C) is ideal.

If the product

appears to be too viscous, although it has

been mixed correctly, the material

temperature should be checked. In many

cases, it is too cold. Adding thinner in

order to reduce the viscosity is not the

proper solution. That is not only bad for

the environment, but will also cause flaws

such as orange peel. Adding more coats to

achieve a smooth flow will do even more

harm, as excessive coats may lead to

blisters and sagging. n

Page 28 February 2012 Parts & People

1-800-Radiator & A/C’s fan components come as complete assemblies

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the entire assembly from 1-800 Radiator & A/C? Our fan components

come with the motor, the blade and the shroud in a complete assembly,

reducing labor time.

Need a lot of

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We Carry

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(213) 746-2826


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Parts & People February 2012 Page 29

Hot Rods & Custom Stuff is a part of the Southern California car culture

Continued from page 1

“When Randy opened Hot Rods &

Custom Stuff it was in a small building

with four service bays,” Dell said. “Today,

we have more than 100,000 square feet of

retail, office, and shop space in five

buildings, and 30 employees.”

Dell said HRCS’ business motto is, “We

do it all and we do it right,” which he says

sums up the full spectrum of services

Premium Porsche Parts


of Downtown L.A.

1900 S Figueroa

Wholesale Direct


Fax: 213-222-1272

Your #1 Resource

For Genuine Audi Parts

offered for the hot

rod, custom, or



“Everything from

parts and service to

full frame-off

restorations and

custom builds can

be had at HRCS,” Koszis said. “We

provide one-stop shopping for those who

Volkswagen Parts Delivered Fast

“Everything from parts

and service to full

frame-off restorations

and custom builds can

be had at HRCS.”

The large body and fabrication shop at Hot Rods & Custom Stuff always has a variety of

hot rods and customs in various stages of completion, many of which can be seen on

the company’s website.


of Downtown L.A.

1900 S Figueroa

Wholesale Direct


Fax: 213-222-1278


of Downtown L.A.

1900 S Figueroa

Wholesale Direct


Fax: 213-222-1261

love and drive hot rods

and classic cars. We will

also service your daily

driver, even if all you

need is an oil change.”

Hot Rods & Custom

Stuff creations

have been

featured in

numerous magazines and

garnered several trophy cases

full of awards, Koszis said.

“The most famous would have

to be the ‘M-80,’ a 1949

Chevrolet Business Coupe that

was the first car in history to

win both the Yosemite Sam

Radoff Sculptural Excellence

and Riddler awards in 2001.”

Many of those projects are

profiled on the HRCS website,

which Dell said is the most

effective form of advertising

they’ve ever done. “We have

800 pages of project photos,

technical information, event

coverage, and much more,” he

said, “all created in-house.”

Koszis said the website

logged more than 43 million

hits last year and averages

2,000-3,000 unique visitors

each day.

“In addition to shots of

finished vehicles, the website

gives visitors a peek behind the

Grand Blanc, Mich.—ACDelco has

revamped its Learning Management

System, or training website, to make it

more efficient and customer-friendly.

Technician training is just one of many

business support services ACDelco

provides to its affiliated Total Service

Support (TSS) aftermarket service


“Time is money to our customers, and

we want to provide training information

in a way that’s as effortless as possible,”

said Gregory St. Aubin, ACDelco

manager of aftermarket training. “Our

redesigned training website gives users a

snapshot of all of our best training

offerings on a very user-friendly home

page with a minimum of mouse clicks.

“The redesigned website features the

same training tools ACDelco is known for,

but in a look that is customized to each

user, preventing the need for them to

conduct in-depth searches,” St. Aubin said.

scenes,” Dell said. “If you ever wanted to

know what it takes to build a hot rod and

how they work their magic, the website

shows it all. It is also a great information

resource with an extensive links directory

targeted to the old car enthusiast.” n

Hot Rods & Custom Stuff Technician Ron Stahr

installs an aftermarket steering column in a chopped

Ford coupe.

Fabricator Manny Alvarez (l.) discusses work being

done on a customer car with Randy Clark, founder of

Hot Rods & Custom Stuff.

ACDelco overhauls Learning

Management System for ease of use

Other improvements include:

• Consolidated menu – Navigational

content has been combined into three

simple drop-down menus

• Test-drive training option – Select

courses are offered free of charge

• Training locator – Users enter a zip

code to find upcoming training nearby

• Featured training – Lists new courses

and allows users to select them from the

log-in page

• VCT class countdown – Provides a

countdown to the next live virtual

classroom training course and the

number of available seats to allow for

quick and easy enrollment.

Once logged in, users will see

customizable training features, including

scheduled classes, training paths, and

transcripts for classes already completed.

The site also makes it easier for

managers to enroll their employees in

training. n

Page 30 February 2012 Parts & People

GAAS leadership transitions; scholarship applications accepted to March 31

Las Vegas—Dennis Welvaert, recently

retired president of the North American

division of Dayco, officially took over as

chairman of the Global Automotive

Aftermarket Symposium (GAAS) during

AAPEX 2011 in Las Vegas. Welvaert

replaces Dave Caracci, who retired. Caracci

had served as chairman of GAAS since

2007, and worked with Welvaert in a

leadership transition role.

Welvaert chaired his first GAAS Steering

Committee meeting, as the group solidified

plans for GAAS 2012, May 16-17, at the

Hyatt Regency O’Hare near Chicago.

“We have an outstanding program


support study of


parts in federal

vehicle fleet

committee that meets monthly to plan this

event,” Welvaert said. “I’m delighted to

take over chairing the group and want to

thank Dave Caracci for his great

leadership, especially during the

challenging economic climate of the past

three years. We already have some great

educational sessions planned for this year’s


Welvaert retired as president of the North

American aftermarket division of Dayco,

after serving in that post since 2003. He

had been with the company for 30 years

and held numerous executive-level

positions in the OEM, industrial, and

aftermarket divisions of Dayco.

In addition to the GAAS Steering

Committee meeting, the GAAS

Scholarship Committee met during

AAPEX led by chairman Pete Kornafel.

He said 99 U.S. students received

scholarships from GAAS and its donors in

a range of $1,000 to $2,500 each. In

addition, there were eight Canadian GAAS

award winners at $1,000 each, and 60

awards from other collaborating

Competitive Pricing

On Fast Moving Parts.

organizations (56 financial awards

between $250 to $2,500 and four Women’s

Board Tool Grants). The grand total of

2011 awards to date is $166,500 from

GAAS, its donors, and collaborating


Kornafel announced that 2012

scholarship applications are being accepted

through March 31, at the organization’s

newly redesigned website at To

date, nearly 100 students have begun the

2012 scholarship application process. n

Washington, D.C.—The Motor &

Equipment Remanufacturers Association

(MERA) and the Washington, D.C. office

of the Motor & Equipment Manufacturers

Association (MEMA) has announced that a

bipartisan group of lawmakers has written

the Government Accountability Office

(GAO) to request a study of government

use of remanufactured motor vehicle parts

in federal vehicle fleets. The action is a

direct result of a tour by a member of

Congress of a MERA member facility

immediately following the

Remanufacturing Legislative Summit in

September 2011.

In a letter to GAO Comptroller General

Eugene Dodaro, 18 senators and

representatives, led by Sen. Debbie

Stabenow, D-Mich., and Rep. Todd Rokita,

R-Ind., requested a study to examine the

use of remanufactured parts compared to

new parts, which categories are seeing the

greatest and the least use of

remanufactured parts and components,

regional or local trends, any impediments

to use of remanufactured parts, and any

fiscal benefits that are being realized.

“MERA members are very grateful to the

members of the House and Senate that

have asked the GAO to study the

government’s use of remanufactured

products within their vehicle fleets,” said

John Chalifoux, president and COO of

MERA. “We hope that the study will

provide a baseline on government usage

and offer insight on how the federal

government might better take advantage of

the benefits of remanufactured products.

This study is a tremendous first step in that

process.” n


Buerge Chrysler Jeep Dodge Ram

11750 Santa Monica Blvd.

West Los Angeles, CA 90025

(310) 207-3161

California Superstores Valencia

Chrysler Jeep Dodge Ram

23820 Creekside Rd.

Valencia, CA 91355

(661) 219-0550

Carl Burger’s Dodge Chrysler

Jeep World

8355 Hercules St.

La Mesa, CA 91942

(619) 460-4011

Cerritos Dodge Chrysler Jeep

18803 Studebaker Rd.

Cerritos, CA 90703

(800) 526-6727

Crown Dodge Chrysler Jeep Ram

6300 King Dr.

Ventura, CA 93003

(805) 656-0825

Dependable Dodge Inc.

21415 Roscoe Blvd.

Canoga Park, CA 91304

(818) 348-0143

Glenn E Thomas Dodge

Chrysler Jeep Ram

2100 E. Spring St.

Signal Hill, CA 90755

(562) 595-9584

McCune Chrysler Jeep Dodge

2340 National City Blvd.

National City, CA 91950

(877) 709-5914

© 2011, Chrysler Group LLC. All rights reserved. Chrysler, Jeep, Dodge, Ram, SRT and Mopar are registered trademarks of Chrysler Group LLC. Printed in U.S.A.

Parts & People February 2012 Page 31

Expand business, improve skills at Technical Skills & Training Conference

West Palm Beach, Fla.—As the

economic landscape continues to evolve

and as a matter of best practices, businesses

are constantly evaluating their current

model and looking for opportunities to

enter new markets. Over the last several

years, the Professional Restylers

Organization (PRO) has worked diligently

to help its members identify niche

segments in which they can incorporate

new products and services that will

ultimately increase their bottom line.

Two years ago, PRO introduced the

Technical Skills & Training Conference

(TSTC). The third installation of TSTC

will take place at Northwood University’s

West Palm Beach Campus in Fla., March


This grassroots effort serves to increase

installation standards while exposing

businesses to additional revenue

opportunities by showcasing interactive

training sessions that encompass such

growth markets as leather, mobile

electronics, paint protection and window

films, sunroofs, graphics, trim and bolt-on

accessories, seat heaters, and tow products.

TSTC is a one-day conference that

Challenger Lifts launches car

lifts podcast series for download

Louisville, Ky.—Challenger Lifts

recently released a podcast series about all

things car lifts. The series is geared toward

automotive professionals seeking

information and advice on the best car lifts

for their needs.

“Our podcasts are developed to educate

automotive professionals and shop owners

about our products, as well as give them the

information they need to perform their jobs

safely and efficiently,” said Ryan Bentley,

marketing director and podcast host.

Challenger Lifts offers podcasts that are

designed to be a resource rich in

information for its intended audience.

The podcasts cover topics such as

popular car lift features, advice for what to

consider when selecting the car lifts for a

shop, as well as how green car lifts work

and their advantages.

Currently, there are three podcast

episodes available for download at n

partners with


schools and


Past locations

include the

University of


Ohio, in Lima,

Ohio, and

Wyotech, in

Blairsville, Pa.

Attendees are

given the

opportunity to

witness, firsthand,



techniques in a shop-like environment

from such industry leaders as 3M, Rosen

Entertainment, Katzkin Leather, Webasto

Products North America, Restylers’

Choice, and Roadwire Automotive

Innovations. The practical, how-to

knowledge gained is invaluable and the

addition of sales training and educational

Technical Skills & Training Conference (TSTC) attendees are given

the opportunity to witness, first-hand, proper installation techniques

in a shop-like environment from industry leaders.

sessions provide a comprehensive

understanding of what would be required

to add a product or service to a shops

repertoire. Installers will improve their

technical proficiency, and shop owners

and managers will gain a clearer idea of

the resources required to expand their

business. n

JoolTool grinds, sharpens, shapes, and

polishes with see-through precision

The JoolTool SEMA Show team are, from

l., Yaro Salov, industrial designer; Anie

Piliguian, CEO and developer of the

JoolTool; and Sarina Piliguian.

The JoolTool see-through grinding,

sharpening, and polishing system features

a patented backing disc and laser-cut

Coolview pads from 3M with a series of

curved and straight slots.

by Dick DeLoach

Los Angeles—The hard part about

grinding, sharpening, or polishing is that a

technician can’t see the work surface

because the abrasive disc gets in the way,

said Anie Piliguian, CEO and developer of

the JoolTool and Coolview see-through


Unlike a grinder or sander where a

technician has to work, stop, look, work,

stop, look, the JoolTool allows them to see

the surface as it is being worked on while

it’s in contact with the abrasive, she said.

“What makes the JoolTool so

revolutionary is a series of curved and

straight slots in the backing disc and pads

that allow you to actually see through the

spinning disc,” Piliguian said.

The patented backing disc and quick-

The patented JoolTool see-through disc

allows the user to see work as its being

done instead of having to stop and look

several times.

change laser-cut Coolview pads from 3M

are available in a broad assortment of

abrasive materials and attach to the JoolTool

shaft with a twist, Piliguian said.

A four-inch Coolview disc kit, designed

for angle grinders, is also available and

includes the backing plate, an abrasive disc,

and retainer nut, she said. n

Page 32 February 2012 Parts & People



Ford New and Remanufactured

Gas Engines and Transmissions

3-year/unlimited mileage warranty

with No Commercial Exceptions*

Nationwide Warranty Coverage*

• OEM Perfect Fit Every Time

• No-Risk Core Return Credit

• Same or Next Day Delivery

• Competitive Pricing

Ford Remanufactured

7.3L Diesel Engines and

Motorcraft ® Fuel Injectors

• Diesel engines are covered by

2-year/unlimited mileage warranty

covering parts and labor*

• Diesel fuel injectors

are covered by a


mile parts warranty*

*See your Dealer for limited warranty details.


Restrictions apply. Subject to rules of use available at

Contact one of these

participating dealers

Airport Marina Ford

Los Angeles


Bob Wondries Ford



Buerge Ford

West Los Angeles


Colley Ford



Drew Ford

La Mesa


Fairview Ford Sales Inc.

San Bernardino


Fiesta Ford Lincoln Mercury



Fritts Ford



Fuller Ford

Chula Vista


Galpin Ford

North Hills


Gosch Ford



Kearny Pearson Ford

San Diego


Ken Grody Ford



Pacific Ford

Long Beach


Palm Springs Motors

Cathedral City


Sunrise Ford of North Hollywood

North Hollywood


Tuttle Click Ford Lincoln Mercury



Vista Ford Lincoln Mercury

Woodland Hills


Worthington Ford

Long Beach


Parts & People February 2012 Page 33

Mechanical Repair Training Notes

CARQUEST Technical

Institute Training

To register, contact your local CARQUEST

store or contact Pat Winters, Regional

director of Store Sales and Customer Care,

Riverside Store Group at 661-755-8750 or


CARQUEST of Ontario-Ontario, Calif.

• Feb. 1-Total Fuel Trim Diagnosis

CARQUEST of N. Hollywood-

Hollywood, Calif.

• Feb. 6-7-Supplemental Restraint

System Diagnosis & Repair

Elks Lodge-Vista, Calif.

• Feb. 13-Total Fuel Trim Diagnosis

La Mesa VFW Hall-La Mesa/

San Diego

• Feb. 15-16-Import Computer Controlled

Charging Systems

Location TBD-Santa Barbara, Calif.

• Feb. 20-21-Advanced Diagnostic


Location TBD-Arroya Grande, Calif.

• Feb. 22-23-Electronic Transmission

Control Diagnosis

Location TBD-Bakersfield, Calif.

• Feb. 27-28-Electronic Transmission

Control Diagnosis

RLO Training

For more information on these online

Workshops, call 800-755-0988 or visit All times listed

are Pacific Time.


• Feb. 1 and 6-Compensation Strategies,

3-5 p.m.

• Feb. 1, 8, 15, 22, 29-Service

Advisor Skills, 10 a.m-12 p.m.

• Feb. 6, 8, 13, 15, 20, Mar. 5-

Recruiting and Retaining Techs and

Advisors, 3-5 p.m.

• Feb. 23, Mar. 7-Improving Telephone

Closing Ratios 10 a.m-12 p.m.

Electronic Fuel Injection

(EFI) University Training

The EFI Tuning Workshop is designed to

help novice and moderately experienced

tuners gain the essential knowledge and

hands-on experience to move to the next

level of tuning. For more information

call 909-461-9106 or visit

EFI University-Temecula, Calif.

• Feb. 4-5-EFI 101

• Feb. 6-EFI Advanced

• Feb. 13-17-Accelerated Certification

Program (ACP)

ACDelco Training

For more information, visit

Cerritos College-Automotive

Technology Building, Room 21-

Norwalk, Calif.

• Feb. 7-Network Communication


• Feb. 8-Electrical Power Management

City of LA-Los Angeles

• Feb. 9-Fault Monitoring and Emission

System Diagnostics

• Feb. 10-Enhanced Automotive Circuit


ESI Seminars

Educational Seminars Institute offers

repair shop training targeting

professional sales, service, and

business management. For more

information, call 866-526-3039 or visit

La Quinta-La Palma, Calif.

• Feb. 11-Professional Business

Development – Confident Selling

Automotive Research and

Designs Training

For more information and to register, visit, e-mail or call 586-718-

9469. All times are Eastern Standard Time



• Feb. 13-Non-traditional hybrid vehicle

service opportunities, 7-8 p.m.

• Feb. 29-Auto Electrical Basics, 7-8 p.m.

Automatic Transmission

Service Group (ATSG)


This seminar includes the latest update

information along with the current fixes

and the most common transmission

problems on GM, Ford, Chrysler, and

import vehicles. For more information,

call 305-670-4161 or visit

Airtel Plaza Hotel-Van Nuys, Calif.

• Mar. 3-Current transmission problems

and fixes n

Page 34 February 2012 Parts & People

Kia’s 2012 Rio 5-Door SX handling and amenities surprises and delights

Kia’s bold, new exterior design for the Rio 5-Door SX reflects

their “design-led transformation” philosophy.

by Dan Buxbaum

Life is full of great success

stories, as is evidenced by Kia

Motors’ surge to popularity since its

stateside introduction in 1994. Kia

Motors America company officials

recently reported surpassing

485,000 annual vehicle sales for

2011, a more than 36-percent

increase over the same period in


The 2012 Kia Rio, available in

the EX, LX and SX (tested), trim

levels, is a successful effort by the

manufacturer to make this vehicle not only

well respected, but a leader in its class.

The fluid, sculpted lines of the Rio’s

exterior clearly convey Kia’s intended

message of a “design-led transformation.”

Blessed with luxury car amenities such as

LED accent lights and rear combination

lamps, power-folding mirrors, and two-tone

seventeen-inch wheels, the overall look of

our tested SX model is one of substance and


The car has a low and aggressive stance,

yet remains parking-lot and driveway entry

and exit friendly due to a reasonable 5.5

inches of ground clearance. Not once during

our weeklong test drive did we manage to

scuff the underside of the Rio’s greatlooking


Inside the Rio’s cabin, niceties such as

steering wheel audio controls, a sliding

center armrest, dual illuminated vanity

mirrors, and an auto-up/down driver’s front

window prove this little car’s ambitions to

move upmarket.

The SX’s Supervision instrument cluster

is easy to read, and the standard overhead

LED ambient lighting bathes the front center

controls in a white tone.

Standard in the 2012 Rio SX, and

optional in EX trim, is Microsoft’s Your

Voice (UVO) in-vehicle infotainment

system with voice control. The navigability

of UVO’s interface is superb, integrating

more premium features such as Bluetooth

wireless technology, Sirius satellite radio,

backup camera, USB and

auxiliary jacks, as well as a hard

drive for in-car music storage.

With regards to interior

volume and comfort, the front

seats provide a supportive

environment for around-town

drives and long-haul road trips.

Sitting high in the driver’s seat,

the driver is afforded a

commanding view of the cabin

and the road ahead.

Side visibility is excellent, as

well, though the large C-pillars obstruct rear

corner visibility for lane changes and

parking lot trolling.

The Rio provides 43.8 inches of front-seat

legroom, which was more than ample to

accommodate this driver’s six-foot, fourinch

frame. The rear seats provide a less

substantial 31.1 inches of legroom, although

a child seat was able to be installed directly

behind the driver’s seat with very little

forward adjustment.

The expansive cargo area with its 15

cubic feet of storage (rear seat up) was

easily able to swallow a stroller and

productive day’s worth of grocery bags as


For 2012, Kia has endowed the Rio with a

new version of their award-winning

“Gamma” 1.6-L four-cylinder engine. In

this application, the 138-HP Gamma utilizes

modern technologies such as Gasoline

Direct Injection (GDI), variable valve

timing, and ultra-lightweight materials to

achieve a class-leading fuel economy rating

of 30/40 MPG (city/highway) and an engine

weight savings of more than 29 pounds over

the previous generation. In our real-world

driving, we averaged a respectable 31.1

MPG on regular unleaded gasoline.

The SX was also equipped, as standard,

with a smooth new six-speed automatic

transmission which is well-matched to the

engine’s power band. A six-speed manual

gearbox can be had as well, but only on the

entry-level LX model.

The Rio has excellent driveability, with

taut, fun-to-drive reflexes. The SX model’s

sport-tuned suspension utilizes a

MacPherson type setup with gas shock

absorbers up front, and a coupled torsion

beam axle with gas shock absorbers in the

rear. Impacts and ride motions were well

controlled, even as they were transmitted

through the test car’s low-profile 205/45R17


The standard electric rack-and-pinion

steering setup provides excellent feedback

and has razor-sharp accuracy when

Continued on page 36

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• No-Risk Core Return • Competitive Prices

Parts & People February 2012 Page 35

Cooper’s Keys to Auto Repair Profits

Cost of customer complaints carrys bigger price under closer examination

When it comes to customer complaints,

most shop owners are aware that there’s

some economic price they’ll ultimately have

to pay for the complaint, but will typically

have no idea how much each complaint

actually costs.

When a customer complains, the first

direct cost that you’re going to incur is the

loss of your time. This is the time you spend

listening to the customer, discussing the

resolution, and following up with the

customer to ensure that their complaint has

been properly resolved. Let’s call this direct

expense “customer communication time.”

I realize that the amount of time will vary

with each complaint, so let’s assign 25

minutes as a realistic number for your

average complaint time. Those 25 minutes

are comprised of five minutes when the

customer first calls you with a complaint, 15

minutes when they return for correction or

resolution, and then an additional five

minutes for follow up.

Now let’s look at the time spent on the

internal communication that comes along

with each complaint. That is the time spent

with your technicians and service advisors

discussing the cause, resolution, and

prevention of future complaints. I feel that

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15 minutes is a realistic number when it

comes to this internal communication.

We’ll also need to

consider the same amount

of time, at a minimum, of

an employee’s time spent

to help you resolve the

issue. So, your internal

communication will cost

Bob Cooper you at least 30 minutes

with each complaint.

Let’s shift gears and talk about the cost of

customer attrition, and the marketing cost

that will come along with each customer

complaint. Let’s presume that you run a

good business, and are able to properly

address each concern to retain 80 percent of

the customers who complain. In this

scenario, you’ll still be losing 20 percent of

those customers with complaints. In other

words, out of every five complaints it’s safe

to say you’ll lose one customer, so you

should consider the marketing cost of each

complaint to be 1/5th of the cost of

generating a new customer.

Lastly, you need to consider the “loss of

productivity” that is associated with each

customer complaint. Simply put, while your

employees are discussing the complaint with

you, they are unable to generate additional

income for the company.

Based on everything we have discussed,

here is the math you can use to calculate the

total cost of each complaint, which you and

your employees may find to be quite

surprising (see box).

If you think that $179 is a big number,

please bear in mind we’re talking about the

cost of customer complaints themselves, not

the cost of additional repairs, services, etc.,

that need to be performed to satisfy the

customer. In addition to the $179, we

Note: The below cost of customer

complaints calculation is predicated on

a shop labor rate of $90 per hour, the

shop producing $180 per hour per

technician, and the cost of generating a

new customer being set at $30.

25 minutes of customer communication

(25min/60min X $90) $38

30 minutes of internal communication

(30min/60min X $90) $45

Direct marketing cost to replace 1 of 5

($30/5) $6

Loss of productivity (30 min)

(30min/60min X $180) $90

TOTAL $179

haven’t taken into consideration the

economic damage to your reputation, the

damage to employee morale, and the loss of

income that is associated with the loss of the

customer and/or the direct cost of any repair.

This considerable cost is one reason why

the industry superstars invest in training,

they go the extra mile to deliver

extraordinary service, and they follow up

with each and every customer to ensure that

they met with the customer’s expectations.

Those top shop owners know that they are

far better off investing a little more money

in their people, than they are spending that

money resolving customer complaints. So

do absolutely everything that you can do to

provide exemplary service, and ensure that

each and every customer is a satisfied


. . . . . . . . . . .

For the last 20 years, Bob Cooper has been

the president of Elite Worldwide Inc., an

ethics-based company that offers shop

owners sales, marketing, and management

solutions in the form of downloadable audio

training courses, seminars, and webinars,

coaching services, and service advisor

training. You can contact Cooper at, or at

800-204-3548. n

Kia’s 2012 Rio 5-Door SX delights

Continued from page 35

maneuvering around town.

When it comes to slowing down, the Rio

is equipped, as standard, with four-wheel

power-assisted disc brakes with ABS and

electronic brake-force distribution. The SX

model’s front discs are larger than those on

the LX and EX (11.0 inch and 10.1 inch,

respectively), translating to an excellent

pedal feel and respectable tracking,

especially when executing panic stops.

The 2012 Kia Rio 5-Door LX MT has a

starting MSRP of an impressive $13,600.

Our feature-laden SX AT model, as tested,

rang in at an economical $17,795, which

includes a $95 carpeted floor mat option.

With Kia’s five-year/60,000-mile bumperto-bumper

warranty and

10-year/100,000-mile powertrain coverage,

we would be hard-pressed to find a betterexecuted

car for the money. The overall

value, driving dynamics, interior comfort

and amenities, and great looks combine to

make a great sub-compact car that should be

at the top of everyone’s list. n

BMW of San Diego

5090 Kearny Mesa Road

San Diego, CA

858.560.0268 • Fax: 858.560.6049


M-F 7am – 6pm • Sat 9am – 2pm

Page 36 February 2012 Parts & People



In the shop or on the track, being competitive is what it’s all

about. That’s why Glenn E Thomas sells Mopar® parts at competitive

prices: to win your business.


remanufactured parts.

assistance available.




Order Online with

Call For Details.

Call us today for the Mopar part you need — fast.



2100 E. Spring Street

Signal Hill, CA 90755

P: (562) 595-9584

M–F 7:00 a.m. – 7:00 p.m.

SAT. 8:00 a.m. – 4:00 p.m.

Check out for resources, promotions and technical information.

© 2012, Chrysler Group LLC. All rights reserved. Chrysler, Jeep, Dodge, Ram, SRT and Mopar are registered trademarks of Chrysler Group LLC. Printed in U.S.A.

Parts & People February 2012 Page 37

People & Places


Direct Lift, in Madison, Ind., was

selected as the exclusive lift sponsor for

all the Barrett-Jackson auctions, including

the upcoming auction at the Orange

County Fairgrounds in Costa Mesa.

“Direct Lift has an excellent reputation

and track record of providing top-quality

lifts for storing or servicing vehicles,”

said Matt Williams, Barrett-Jackson

sponsorship sales manager. “The brand is

backed by a Fortune 500 company that

has been manufacturing safe and reliable

vehicle lifts for more than 75 years.

We’re pleased to partner with a company

that offers these unbeatable credentials.”

Two California automotive service

technicians were among 40 top scorers on

the ASE certification tests recognized at

the fall ASE board meeting in Charlotte,

N.C. The tests were sponsored by 30

companies that examined on-the-job

excellence, community service, among

other factors when selecting honorees.

Patrick Nicoll, of Pat’s Automotive,

in Santa Maria, won 2011

ASCCA/ASE Master Automobile

Technician of the Year. Joseph

Young, of San Diego Miramar

College, in San Diego, won Motor

Presenting the ASCCA/ASE Master Technician of the Year

award are, from l., Tim Zilke, ASE president; Bret Bodas,

Repair Pal (sponsor); Patrick Nicoll, ASCCA/ASE Master

Technician of the Year award winner; Jack Crawley, Fisk

Automotive (sponsor); and John Pfennig, ASE board


Presenting the Motor Age Training/ASE Master and L1

Technician of the Year award are, from l., Tim Zilke, ASE

president; Joseph Young, Motor Age Training/ASE Master

and L1 Technician of the Year award winner; James

Hwang, Advanstar (sponsor); and John Pfennig, ASE

board chairman.

Direct Lift was selected as the Exclusive

Lift Sponsor for all the Barrett-Jackson

auctions, including the upcoming auction

at the Orange County Fairgrounds in

Costa Mesa.

Age Training/ASE Master

Automobile and L1 Technician of

the Year.

Katzkin Leather Inc., in

Montebello, signed a sponsorship

agreement with the automotive TV series,

Motorz, based in San Diego. Motorz

will showcase Katzkin’s custom leather

interiors and their installation as part of

its hands-on, “how-to” TV series. Chris

Duke, Motorz host and producer, said,

“Our proximity to Katzkin made it ideal

to show how to order and properly install

their kits to our growing audience.

Katzkin is a respected leather seat interior

manufacturer, and they

are also used by

automotive manufacturers

as upgrades in many of

their most popular


After 17 years in North

Hollywood, Valley

Clear Bra and

Pressure On Demand

(POD) have moved to

Chatsworth. “The new

location will allow us to

accommodate larger

projects and be able to

secure vehicles in an

indoor installation

center,” said Daniel Gill,

POD owner.

Flowmaster Inc., a

division of B&M

Racing in

Chatsworth, and

ProMedia Events, in

Santa Ana, announced

that it is the series

sponsor of the all-new

NMCA West Street

Car Series through the

2013 season. NMCA

West will debut in 2012

as a four-event

championship drag-racing

series at Auto Club

Dragway, in Fontana,

April 20–22; Famoso Dragway, in

Bakersfield, June 22–24; Speed

World Dragway, in Phoenix, Sept.

28–30; and Auto Club Dragway, in

Fontana, Oct. 19–21.

Toyo Tire U.S.A. Corp., in

Cypress, will continue to support offroad

racer Kyle

LeDuc and his

900-HP Toyoequipped


F-150 race truck in

the Pro 4

Unlimited class of

the Lucas Oil Off

Road Racing

Series. “I have

built a solid past

and now a future

with Toyo Tires,”

LeDuc said. “It is

huge to be with a

sponsor in this

sport for so long.

Toyo Tire U.S.A.

Corp., in Cypress,

is continuing its

support of Pro 4

Unlimited class

racer Kyle LeDuc in

the Lucas Oil Off

Road Racing


They have a great program and they want

to win the Pro 4 Unlimited championship

as much as I do.”

Car audio manufacturer Alphasonik, in Los

Angeles, announced a product

endorsement and sponsorship of West

Coast Pro/Am surfer, Sean Johnson, a

native of Canyon Country.

As they continue to cement their brand

in the extreme sports category, car audio

manufacturer Alphasonik, in Los

Angeles, announced a product

endorsement and sponsorship of West

Coast Pro/Am surfer, Sean Johnson, a

native of Canyon Country who has

been surfing since he was 10 years old

with his father, Roy Johnson.

In Memoriam: Evan Hammer Sr.,

owner of Evan’s Electric Service in

Fresno and Bakersfield, and one of

the pioneers of the automotive parts

remanufacturing industry, died peacefully

Jan. 3, after a battle with cancer. He was

89. Hammer served as Automotive Parts

Remanufacturers Association (APRA)

president in 1992, was a regional director

in the early 1980s, and was very active in

APRA’s Electrical Division. “Evan was

ever present at the APRA International

BIG R Show over the years with his wife,

Virginia, at his side,” said Bill Gager,

APRA president. “Evan’s winning smile

compiled by Dick DeLoach

and warm personality made everyone

who had the pleasure to meet him feel

like a friend.”


Meguiar’s Inc. helped 676 secondary

and post-secondary collision programs

across the country by donating sets of its

Unigrit Fine Grade Blending and

Finishing Discs through the Collision

Repair Education Foundation. The

donation, retail valued at $600,000, will

ease collision department budgets by

providing students the opportunity to

work with up-to-date supplies. The gift

from Meguiar’s helps the largest amount

of schools in one donation in the

Collision Repair Education Foundation’s


The Automotive Service

Association (ASA) announced that it

has given its logo a facelift. Last year,

ASA celebrated its 60th anniversary and

implemented several initiatives to ensure

it continues to meet the needs of its

members. “ASA is focused on relevancy

in its service to today’s automotive repair


said Ron Pyle,

ASA president

and chief staff


The enhanced ASA logo “We are

is symbolic of the examining the

association’s ongoing association

initiative to provide

from all angles

relevant service to

automotive repair to provide the


best possible


trade shows, and opportunities for

repairers. Our logo enhancement

essentially is a visual indicator of these

ongoing initiatives.”

Motor Magazine editors have selected

Hunter’s HawkEye Elite alignment

system as a Top 20 Tool for 2011.

This year’s award marks Hunter’s

fourteenth since 1994. Each year Motor

Magazine selects 20 “truly new and

innovative” automotive service products

from hundreds of entries. Wix Filters, a

member of the Affinia Group family of

brands, received the Outstanding

Parts Master Vendor Award from

Aftermarket Auto Parts Alliance. It was

honored with two additional supplier

awards for Outstanding Shipping

Performance for Wix Filters and Parts

Master product lines manufactured by

Wix. The award ceremony was held

during the Alliance’s 2011 Winter

Meeting, in Aventura, Fla. The

Outstanding Parts Master Vendor Award

was presented to Wix by Fred Bunting,

Continued on page 39

Page 38 February 2012 Parts & People

Hunter’s HawkEye Elite alignment system has been

selected as a Top 20 Tool for 2011 by Motor


Continued from page 38

chairman of the board, Auto-Wares.

Beck/Arnley promoted Matt Lundh

to director of program groups and

strategic markets. Lundh calls on and

facilitates sales

growth with

program groups.

He reports to Heath

Breedlove, vice

president of sales

for Beck/Arnley. In

addition to his new

position, Lundh


promoted Matt

Lundh to director

of program groups

and strategic


will continue to

serve as


North and Midwest

regional manager.

AP Exhaust

Technologies, Inc. (AP Exhaust) of

Goldsboro, N.C has acquired the assets of

ANSA Automotive Parts

Distributors, Inc. (ANSA), of Macon,

Ga. The sale was finalized on Dec. 23 and

was brokered by Marx Group Advisors

(MGA). Terms of the

transaction were not

disclosed. All assets of

ANSA, including

inventory, were sold to

AP Exhaust and have

been relocated from

Macon to Goldsboro.

To commemorate the

15th anniversary of

SmartLift, Rotary

Lift conducted a

campaign to give away

its 50,000th SmartLift.

Keith Pastorius,

service manager of

Precision Auto Repair,

in Mayville, Wis., has

been selected the

winner. The 50,000th

SmartLift in-ground

lift is a 10,000-lbs. capacity

model that features Rotary’s

new Trio superstructure. The

new design increases technician

productivity by providing

greater drive-through clearance,

improved lift-to-vehicle

clearance, and extended arm

reach. A plaque affixed to the

lift’s superstructure features the

“Proven 15/50” campaign logo

and marks the significance of

the 50,000th SmartLift.

Pastorius also received a framed

certificate recognizing Precision

Auto Repair as the giveaway

winner. It was presented by the

shop’s local distributor, Oil Equipment

Co., of Madison, Wis.

Vancouver-based exotic and classic car

restorer Rudi Koniczek, owner of Rudi

& Co., unearthed one of the rarest cars in

the world from decades of dusty storage

in a rat-infested garage at a home in Santa

Monica, Calif. In the 1950s, the factory

turned out 29 special lightweight

alloy-body Mercedes Benz

gullwing coupes with plexiglass

windows. The models are among the

world’s most valued collector cars, worth

about $2.5 million each. Only 28 of the

alloy-bodied cars were accounted for. The

whereabouts of the remaining car was

one of the great mysteries in the classic

car world. Koniczek knew where all the

other alloy-bodied cars were except for

No. 21. Twenty years ago, he heard about

a gull-wing that had been stored in a

garage in Santa Monica, Calif., for

decades. Koniczek found the car and was

able to make a deal with the owner of the

car. The widower owner was in his late

80s, and his garage was full of old

mainframe computers. When the car

Precision Auto Repair of Mayville, Wis., won Rotary Lift’s

50,000th SmartLift inground lift as part of a celebration to

commemorate the SmartLift’s 15th anniversary. Pictured are

Jeff Henning, owner of Precision Auto Repair (r.) and Keith

Pastorius, service manager, who had the winning entry.

began to emerge from the clutter, it

became apparent that the search for No.

21 was over. “I took a magnet out of my

wallet and ran it over the car and it didn’t

stick,” Koniczek said. The owner of the

car, Tom Wellmer, had received the new

1955 special alloy Mercedes Benz

gullwing coupe in New York as a

graduation gift from his parents. He drove

it into the 1970s until the transmission

broke. The car sat for more than 40 years.

Koniczek will start the restoration of the

“missing” alloy-bodied 300SL with the

only stipulation made by the original

owner, which was for the rare car to be

given a full restoration to look as it did

when he took delivery in 1955. n


This 1955 Mercedes Benz alloy-bodied gullwing coupe was discovered in Santa

Monica, Calif.

Advertisers’ Index

1-800-Every Rim.............................................12


ACDelco ..........................................................15

APW ..........................................................13, 34

Armstrong & Associates Insurance..................6

Automotive Service Councils of CA...............36

BMW of San Diego .........................................36

Bob Smith BMW.............................................16

Capital Wheels ................................................24

Chrysler LLC ...................................................31

Drew Hyundai..................................................18

Drew Volkswagen ...........................................18

Elite Worldwide ...............................................32

Energy Suspension.........................................12

Engine & Performance Warehouse Inc. .........11

Exedy Globalparts Corp. ..................................5

Ford Powertrain Dealers.................................33

Galpin Wholesale Parts Division ....................35

Glenn E. Thomas Dodge Co. .........................37

Identifix ..............................................................2

Jasper Engines & Transmissions......................8

Kia Motors America ........................................23

Lake Chevrolet ................................................21

LKQ Corp. .......................................................17

Mercedes-Benz of San Diego ........................27

Mercedes-Benz USA LLC ..............................40

Moss Bros. Chrysler Jeep Dodge ..................25

Mossy Nissan of National City .......................21

NAPA .................................................................4

Phoenix Systems ............................................14

PPG .................................................................19

Professional Courier Logistics, Inc.................22

Service Tech Tool & Equipment......................10

SoCal Mercedes Parts....................................16

Southbay Volkswagen ....................................16

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Parts & People February 2012 Page 39

Don’t gamble with your reputation. Keep it Genuine.

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Page 40 February 2012 Parts & People

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