Introduction to Pro/ENGINEER - PTC.com
Introduction to Pro/ENGINEER - PTC.com
Introduction to Pro/ENGINEER - PTC.com
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<strong>PTC</strong> Global Services<br />
<strong>Introduction</strong> <strong>to</strong> <strong>Pro</strong>/<strong>ENGINEER</strong><br />
Release 2001<br />
T779-320-05
Training Agenda<br />
<strong>Introduction</strong> <strong>to</strong> <strong>Pro</strong>/<strong>ENGINEER</strong><br />
Day 1 Day 4<br />
<strong>Introduction</strong> <strong>to</strong> <strong>Pro</strong>/<strong>ENGINEER</strong><br />
The <strong>Pro</strong>/<strong>ENGINEER</strong> Interface<br />
Pick-and-Place Features<br />
Sketcher Basics<br />
Sketched Features<br />
Principles of Top-Down Design<br />
Additional Datum Features and Skele<strong>to</strong>ns<br />
Layers and Suppression<br />
The Resolve Environment<br />
<strong>Pro</strong>ject Labora<strong>to</strong>ry 3<br />
Day 2 Day 5<br />
Default Datum Templates<br />
Parent/Child Relationships<br />
Sweeps and Blends<br />
Relations and Parameters<br />
Information Tools<br />
Configuring <strong>Pro</strong>/<strong>ENGINEER</strong><br />
Modeling Philosophy<br />
<strong>Pro</strong>ject Labora<strong>to</strong>ry 4<br />
<strong>Pro</strong>ject Labora<strong>to</strong>ry 1<br />
Day 3<br />
Drawings and Drawing Templates<br />
Duplication Features: Patterns and Copy<br />
Appendix A: Review Questions<br />
Appendix B: Behavioral Modeling<br />
Appendix C: Creating Freeform Surfaces<br />
Creating Assemblies<br />
<strong>Pro</strong>ject Labora<strong>to</strong>ry 2
Table of Contents<br />
<strong>Introduction</strong> <strong>to</strong> <strong>Pro</strong>/<strong>ENGINEER</strong><br />
INTRODUCTION TO PRO/<strong>ENGINEER</strong> 1-1<br />
PRO/<strong>ENGINEER</strong> CORE CONCEPTS.............................................................................. 1-2<br />
Solid Modeling Benefits............................................................................. 1-2<br />
Designing Feature-based Models............................................................... 1-3<br />
Designing with Parametric Features .......................................................... 1-4<br />
Taking Advantage of Associativity............................................................ 1-5<br />
THE PRO/<strong>ENGINEER</strong> INTERFACE 2-1<br />
THE PRO/<strong>ENGINEER</strong> INTERFACE ............................................................................... 2-2<br />
The Base Window ...................................................................................... 2-2<br />
Accessing Commands with Pull-Down Menus.......................................... 2-2<br />
Accessing Commands with the Toolbar..................................................... 2-3<br />
Manipulating Your Designs in the Display Area....................................... 2-3<br />
Viewing Information in the Message Area ................................................ 2-4<br />
WORKING WITH MODELS............................................................................................ 2-4<br />
Working with Dialog Boxes....................................................................... 2-5<br />
Retrieving Models...................................................................................... 2-6<br />
Using the Model Tree................................................................................. 2-7<br />
Using the Menu Manager........................................................................... 2-8<br />
Obtaining Additional Information with Help............................................. 2-8<br />
Retrieving Multiple Models ....................................................................... 2-8<br />
Working with Multiple Sub-Windows....................................................... 2-8<br />
Saving Changes.......................................................................................... 2-9<br />
Closing Windows ..................................................................................... 2-10<br />
Deleting Files ........................................................................................... 2-10<br />
LABORATORY PRACTICAL ....................................................................................... 2-11<br />
EXERCISE 1: Using the <strong>Pro</strong>/<strong>ENGINEER</strong> Environment......................... 2-12<br />
EXERCISE 2: Manipulating Model Size and Orientation....................... 2-15<br />
EXERCISE 3: Interrogating the Model Tree ........................................... 2-18<br />
EXERCISE 4: Challenge Exercise........................................................... 2-21<br />
MODULE SUMMARY ................................................................................................... 2-25
PICK-AND-PLACE FEATURES 3-1<br />
PICK AND PLACE FEATURE BASICS ..........................................................................3-2<br />
Kinds...........................................................................................................3-2<br />
Generic Method of Creation .......................................................................3-2<br />
Shell Features..............................................................................................3-2<br />
Creating Edge Chamfers.............................................................................3-3<br />
Creating Simple Rounds.............................................................................3-4<br />
Specifying Radius Values for Simple Rounds ...........................................3-5<br />
Hole Features..............................................................................................3-6<br />
Creating the Straight Hole Feature .............................................................3-7<br />
LABORATORY PRACTICAL........................................................................................3-10<br />
EXERCISE 1: Shell and Au<strong>to</strong>matic Round Features...............................3-11<br />
EXERCISE 2: Creating Chamfers and Rounds........................................3-14<br />
EXERCISE 3: Exploring the Straight Hole Feature.................................3-21<br />
EXERCISE 4: Challenge Exercise ...........................................................3-29<br />
MODULE SUMMARY....................................................................................................3-31<br />
SKETCHER BASICS 4-1<br />
THE SKETCHER INTERFACE ........................................................................................4-2<br />
The Intent Manager.....................................................................................4-3<br />
Accessing Commands with Pop-Up Menus ...............................................4-3<br />
THE SKETCHER MODE ..................................................................................................4-4<br />
Accessing Commands with Sketcher Menus..............................................4-4<br />
Specifying References ................................................................................4-5<br />
Creating Geometry......................................................................................4-6<br />
USING THE SKETCHER TOOLS....................................................................................4-7<br />
Mouse-But<strong>to</strong>n Functions ............................................................................4-7<br />
Dimensioning Sketches ..............................................................................4-8<br />
Dimensioning Techniques ..........................................................................4-9<br />
Adding Constraints ...................................................................................4-13<br />
Other Sketcher Tools ................................................................................4-14<br />
Setting Sketcher Preferences ....................................................................4-17<br />
TAKING ADVANTAGE OF SKETCHER MODE.........................................................4-19<br />
LABORATORY PRACTICAL........................................................................................4-22<br />
Goal ..........................................................................................................4-22<br />
Method......................................................................................................4-22<br />
Tools .........................................................................................................4-22<br />
EXERCISE 1: Sketching Basics...............................................................4-23<br />
EXERCISE 2: Sketching in Steps ............................................................4-29<br />
EXERCISE 3: Sketching a Hexagon........................................................4-35
MODULE SUMMARY ................................................................................................... 4-38<br />
SKETCHED FEATURES 5-1<br />
DEFINING SKETCHED FEATURES.............................................................................. 5-2<br />
Sketching Cuts and <strong>Pro</strong>trusions.................................................................. 5-2<br />
LABORATORY PRACTICAL ......................................................................................... 5-5<br />
EXERCISE 1: Creating a Cut .................................................................... 5-6<br />
EXERCISE 2: Creating a <strong>Pro</strong>trusion ....................................................... 5-15<br />
MODULE SUMMARY ................................................................................................... 5-19<br />
DATUM PLANES AND MODULE TEMPLATES 6-1<br />
USING DATUM PLANES AS BASE FEATURES ......................................................... 6-2<br />
Base Features.............................................................................................. 6-2<br />
Defining a Datum Plane ............................................................................. 6-2<br />
Using a Default Datum as the Base Feature............................................... 6-3<br />
Creating Datum Planes............................................................................... 6-3<br />
Creating Internal Datum Planes ................................................................. 6-3<br />
LABORATORY PRACTICAL ......................................................................................... 6-5<br />
EXERCISE 1: Creating a New Part ........................................................... 6-6<br />
EXERCISE 2: Creating an Internal Datum Plane.................................... 6-12<br />
MODULE SUMMARY ................................................................................................... 6-16<br />
PARENT/CHILD RELATIONSHIPS 7-1<br />
PARENT/CHILD RELATIONSHIPS IN PRO/<strong>ENGINEER</strong> ............................................ 7-2<br />
Pick-and-Place Feature Parent/Child Relationships................................... 7-2<br />
Sketched Feature Parent/Child Relationships ............................................ 7-2<br />
LABORATORY PRACTICAL ......................................................................................... 7-8<br />
EXERCISE 1: Using Feature Reroute ....................................................... 7-9<br />
EXERCISE 2: Using Feature Redefine.................................................... 7-14<br />
MODULE SUMMARY ................................................................................................... 7-20<br />
SWEEPS AND BLENDS 8-1<br />
SWEEP AND TRAJECTORIES........................................................................................ 8-2<br />
Creating Sweeps and Trajec<strong>to</strong>ries.............................................................. 8-2<br />
Creating Parallel Blends............................................................................. 8-3<br />
LABORATORY PRACTICAL ......................................................................................... 8-7<br />
EXERCISE 1: Creating Parallel Blend Features........................................ 8-8<br />
EXERCISE 2: Create a Simple Sweep <strong>Pro</strong>trusion................................... 8-14<br />
MODULE SUMMARY ................................................................................................... 8-17
RELATIONS AND PARAMETERS 9-1<br />
RELATIONS AND PARAMETERS .................................................................................9-2<br />
Parametric Relations...................................................................................9-2<br />
Representing Relations: Types and Symbols .............................................9-4<br />
Incorporating Your Design Intent Using Relations....................................9-4<br />
Order of Relations ......................................................................................9-6<br />
Design Changes ..........................................................................................9-8<br />
LABORATORY PRACTICAL..........................................................................................9-9<br />
EXERCISE 1: Creating Relations ..............................................................9-9<br />
EXERCISE 2: Creating Parameters for Feature-Control .........................9-15<br />
MODULE SUMMARY....................................................................................................9-19<br />
PROJECT LABORATORY 1 10-1<br />
INTRODUCTION ............................................................................................................10-2<br />
PART CREATION...........................................................................................................10-3<br />
SECTION 1: Creating the Mo<strong>to</strong>r Part ......................................................10-3<br />
SECTION 2: Creating the Lower Housing Part .......................................10-5<br />
DRAWINGS AND DRAWING TEMPLATES 11-1<br />
DRAWING FUNDAMENTALS .....................................................................................11-2<br />
Creating a Drawing...................................................................................11-2<br />
Adding Drawing Views ............................................................................11-2<br />
Types of Views.........................................................................................11-2<br />
Using the View Type Menu......................................................................11-3<br />
Adding a Cross-section.............................................................................11-4<br />
Manipulating Views..................................................................................11-5<br />
DEFINING DRAWING TEMPLATES ...........................................................................11-6<br />
DETAILING THE DRAWING........................................................................................11-7<br />
Creating Feature Dimensions ...................................................................11-8<br />
Creating Driven Dimensions ....................................................................11-8<br />
Manipulating Dimensions.........................................................................11-8<br />
LABORATORY PRACTICAL......................................................................................11-10<br />
EXERCISE 1: Creating a Drawing.........................................................11-11<br />
EXERCISE 2: Modifying Created Views and Testing for Associativity11-17<br />
EXERCISE 3: Detailing the Gear Part Drawing ....................................11-20<br />
MODULE SUMMARY..................................................................................................11-24<br />
DUPLICATING FEATURES: PATTERNS AND COPY 12-1<br />
CREATING PATTERNS.................................................................................................12-2
Patterning Benefits ................................................................................... 12-2<br />
Pattern Types............................................................................................ 12-2<br />
Pattern Options......................................................................................... 12-3<br />
COPYING FEATURES................................................................................................... 12-7<br />
Specifying Copy-To Locations ................................................................ 12-8<br />
Copying Methods ..................................................................................... 12-8<br />
Specifying Copied Feature Dependencies................................................ 12-9<br />
Choosing Features <strong>to</strong> Copy .................................................................... 12-10<br />
Specifying Dependency Options............................................................ 12-10<br />
LABORATORY PRACTICAL ..................................................................................... 12-12<br />
EXERCISE 1: Creating and Modifying a Dimension Pattern ............... 12-13<br />
EXERCISE 2: Creating a Reference Pattern.......................................... 12-15<br />
EXERCISE 3: Creating Rotational Patterns of Sketched Features........ 12-18<br />
EXERCISE 4: Copying Features ........................................................... 12-22<br />
EXERCISE 5: Building the Steering Column........................................ 12-24<br />
MODULE SUMMARY ................................................................................................. 12-28<br />
CREATING ASSEMBLIES 13-1<br />
OVERVIEW .................................................................................................................... 13-2<br />
The Surface Normal Vec<strong>to</strong>r ..................................................................... 13-2<br />
Constraining Component Parts................................................................. 13-3<br />
Placing Components................................................................................. 13-6<br />
Packaging Under-Constrained Components ............................................ 13-7<br />
MODIFYING ASSEMBLIES.......................................................................................... 13-8<br />
Modifying Your Design Intent................................................................. 13-8<br />
OTHER ASSEMBLY OPTIONS .................................................................................... 13-9<br />
Generating Bills of Material..................................................................... 13-9<br />
Creating Exploded Views......................................................................... 13-9<br />
LABORATORY PRACTICAL ..................................................................................... 13-11<br />
EXERCISE 1: Create an Assembly of Three Parts................................ 13-12<br />
EXERCISE 2: Create an Assembly with a Sub-Assembly .................... 13-21<br />
MODULE SUMMARY ................................................................................................. 13-29<br />
PROJECT LABORATORY 2 12-1<br />
PART CREATION .......................................................................................................... 12-2<br />
SECTION 3: Creating the Snap Ring Part............................................... 12-2<br />
SECTION 4: Creating the Upper Housing Part ....................................... 12-4
PRINCIPLES OF TOP-DOWN DESIGN 15-1<br />
INTRODUCTION ............................................................................................................15-2<br />
Definition..................................................................................................15-2<br />
Stages of Top-Down Design.....................................................................15-2<br />
The Approach ...........................................................................................15-2<br />
Comparing Top-Down Design <strong>to</strong> Traditional Approaches ......................15-3<br />
Benefits of Top-Down Design Methodology ...........................................15-4<br />
THE SIX STEPS OF TOP-DOWN DESIGN...................................................................15-4<br />
Step 1 - Defining Design Intent................................................................15-5<br />
Step 2 - Defining Preliminary <strong>Pro</strong>duct Structure......................................15-5<br />
Step 3 - Skele<strong>to</strong>n Models..........................................................................15-5<br />
Step 4 - Communicating Design Intent ....................................................15-6<br />
Step 5 - Continued Population of the Assembly.......................................15-6<br />
Step 6 - Managing Part Interdependencies ...............................................15-6<br />
PRO/<strong>ENGINEER</strong> TOP-DOWN DESIGN TOOLS..........................................................15-7<br />
Layouts .....................................................................................................15-7<br />
Skele<strong>to</strong>ns...................................................................................................15-8<br />
Data Sharing Features.............................................................................15-10<br />
Managing References / Interdependencies .............................................15-12<br />
MODULE SUMMARY..................................................................................................15-15<br />
ADDITIONAL DATUM FEATURES AND SKELETONS 16-1<br />
ADDITIONAL DATUM FEATURES.............................................................................16-2<br />
Datum Axes ..............................................................................................16-2<br />
Datum Curves ...........................................................................................16-2<br />
Datum Points ............................................................................................16-3<br />
Datum Coordinate Systems ......................................................................16-4<br />
LABORATORY PRACTICAL........................................................................................16-5<br />
EXERCISE 1: Creating Additional Datum Features................................16-6<br />
EXERCISE 2: Creating a simple skele<strong>to</strong>n ...............................................16-9<br />
EXERCISE 3: The Link Skele<strong>to</strong>n in an assembly..................................16-14<br />
OPTIONAL EXERCISE 4: The Vice Grip............................................16-17<br />
MODULE SUMMARY..................................................................................................16-20<br />
LAYERS AND SUPPRESSION 17-1<br />
DEFINING LAYERS .......................................................................................................17-2<br />
Functionality.............................................................................................17-2<br />
Working With Layers ...............................................................................17-2<br />
CREATING LAYERS......................................................................................................17-3<br />
Selecting the Object..................................................................................17-3
Creating Layers ........................................................................................ 17-4<br />
Associating Items <strong>to</strong> a Layer.................................................................... 17-4<br />
Setting the Display Status of a Layer....................................................... 17-5<br />
Manipulating Layer Display Status.......................................................... 17-7<br />
SUPPRESSION FUNCTIONALITY............................................................................... 17-8<br />
Using Suppression.................................................................................... 17-8<br />
Suppressing Parent/Child Relationships .................................................. 17-9<br />
Saving and Resuming Suppressed Features............................................. 17-9<br />
LABORATORY PRACTICAL ..................................................................................... 17-10<br />
EXERCISE 1: Using Layers in Part Mode ............................................ 17-11<br />
EXERCISE 2: Using Layers in Assembly Mode................................... 17-14<br />
EXERCISE 3: Suppressing in Part Mode .............................................. 17-20<br />
EXERCISE 4: Suppressing Components in Assembly Mode ............... 17-22<br />
MODULE SUMMARY ................................................................................................. 17-26<br />
THE RESOLVE ENVIRONMENT 18-1<br />
REGENERATION FAILURES....................................................................................... 18-2<br />
Starting the Resolve Environment............................................................ 18-2<br />
Resolving Regeneration Failures ............................................................. 18-2<br />
LABORATORY PRACTICAL ....................................................................................... 18-6<br />
EXERCISE 1: Resolving a Regeneration Failure.................................... 18-6<br />
MODULE SUMMARY ................................................................................................. 18-10<br />
PROJECT LABORATORY 3 19-1<br />
CREATING ASSEMBLIES ............................................................................................ 19-2<br />
SECTION 1: Creating the Mo<strong>to</strong>r Assembly ............................................ 19-2<br />
SECTION 2: Concurrent Design of the Mo<strong>to</strong>r Housing.......................... 19-6<br />
SECTION 3: Creating the Blower Assembly .......................................... 19-7<br />
SECTION 4: Creating the Mo<strong>to</strong>r Part Drawing..................................... 19-10<br />
INFORMATION TOOLS 20-1<br />
MODEL INFORMATION............................................................................................... 20-2<br />
Obtaining Information about a Specific Feature...................................... 20-2<br />
Obtaining Regeneration Information ....................................................... 20-2<br />
Accessing Information about Part Features ............................................. 20-2<br />
Obtaining Information about Assemblies ................................................ 20-3<br />
MEASUREMENT, INTERFERENCE, AND MASS PROPERTIES ............................. 20-3<br />
Calculating Mass <strong>Pro</strong>perties..................................................................... 20-3<br />
LABORATORY PRACTICAL ....................................................................................... 20-5
EXERCISE 1: Using Information Tools ..................................................20-5<br />
MODULE SUMMARY....................................................................................................20-9<br />
CONFIGURING PRO/<strong>ENGINEER</strong> 21-1<br />
CUSTOMIZING PRO/<strong>ENGINEER</strong> .................................................................................21-2<br />
Defining Configuration Files....................................................................21-2<br />
Creating Mapkeys.....................................................................................21-4<br />
CUSTOMIZING YOUR TOOLBAR...............................................................................21-5<br />
Adding Icons <strong>to</strong> Existing Toolbars...........................................................21-5<br />
Creating Pull-down Menus.......................................................................21-6<br />
THE MODEL TREE ........................................................................................................21-7<br />
LABORATORY PRACTICAL......................................................................................21-10<br />
EXERCISE 1: Setting Up a Configuration File .....................................21-11<br />
EXERCISE 2: Creating a Mapkey .........................................................21-17<br />
MODULE SUMMARY..................................................................................................21-20<br />
MODELING PHILOSOPHY 22-1<br />
DESIGN INTENT ............................................................................................................22-2<br />
Recording Your Design Criteria...............................................................22-3<br />
Using <strong>Pro</strong>/<strong>ENGINEER</strong> as a Parametric Tool ...........................................22-3<br />
Creating Parent/Child Relationships ........................................................22-3<br />
Advantages of <strong>Pro</strong>/<strong>ENGINEER</strong> Associativity .........................................22-4<br />
Changing Design Intent ............................................................................22-5<br />
LABORATORY EXERCISES.........................................................................................22-6<br />
Part I: Part Level Design Intent ................................................................22-6<br />
Part II: Assembly level Design Intent.....................................................22-10<br />
Decision <strong>Pro</strong>cess Questionnaire .............................................................22-10<br />
MODULE SUMMARY..................................................................................................22-13<br />
PROJECT LABORATORY 4 23-1<br />
INTERROGATING YOUR MODELS ............................................................................23-2<br />
SECTION 1: Designing the Cover Part....................................................23-3<br />
SECTION 2: Completing the Mo<strong>to</strong>r Part .................................................23-7<br />
SECTION 3: Completing the Blower Assembly......................................23-9<br />
SECTION 4: Completing the Mo<strong>to</strong>r Assembly......................................23-13<br />
COMPLETING THE PROJECT ....................................................................................23-16<br />
SECTION 1: Developing the Mo<strong>to</strong>r Part ...............................................23-16<br />
SECTION 2: Finishing the Lower Housing ...........................................23-18<br />
SECTION 3: Completing the Drawing...................................................23-20
REVIEW QUESTIONS A-1<br />
Objectives.................................................................................................. A-1<br />
DAY 1: REVIEW QUESTIONS ...................................................................................... A-2<br />
DAY 2: REVIEW QUESTIONS ...................................................................................... A-6<br />
DAY 3: REVIEW QUESTIONS .................................................................................... A-10<br />
DAY 4: REVIEW QUESTIONS .................................................................................... A-14<br />
DAY 5: REVIEW QUESTIONS .................................................................................... A-17<br />
BEHAVIORAL MODELING B-1<br />
BEHAVIORAL MODELING........................................................................................... B-2<br />
Behavioral Modeling Features ...................................................................B-2<br />
USING BEHAVIORAL MODELER ............................................................................... B-4<br />
Defining the Behavioral Modeler Components .........................................B-8<br />
LABORATORY PRACTICAL ...................................................................................... B-13<br />
EXERCISE 1: Creating a Datum Analysis Feature <strong>to</strong> Measure Mass<br />
<strong>Pro</strong>perties..................................................................................................B-14<br />
EXERCISE 2: Analyze Fluid Volume in a Cup ......................................B-20<br />
EXERCISE 3: Crankshaft Optimization..................................................B-26<br />
MODULE SUMMARY .................................................................................................. B-36<br />
CREATING FREEFORM SURFACES C-1<br />
DESIGNING WITH INTERACTIVE SURFACES ......................................................... C-2<br />
THE STYLE FEATURE................................................................................................... C-2<br />
HYBRID MODELING ..................................................................................................... C-3<br />
CREATING SURFACES WITH ISDX............................................................................ C-4<br />
Creating 2-D and 3-D Curves.....................................................................C-4<br />
Using COS..................................................................................................C-6<br />
Creating Styling Models.............................................................................C-6<br />
Creating Freeform Surfaces with Parametric Controls ..............................C-7<br />
Creating Blends and Transitions ................................................................C-8<br />
Applying Style Surfaces <strong>to</strong> Engineering Models .......................................C-8<br />
Reverse Styling ..........................................................................................C-9<br />
CREATING STYLE SURFACES .................................................................................... C-9<br />
LABORATORY PRACTICAL ...................................................................................... C-11<br />
EXERCISE 1: Interrogating the STYLE Interface ..................................C-12<br />
EXERCISE 2: Creating a Handle on the Flashlight.................................C-17<br />
MODULE SUMMARY .................................................................................................. C-25
USING THE PRO/FICIENCY EVALUATOR D-1<br />
TECHNOLOGY-BASED LEARNING @ <strong>PTC</strong> ...............................................................D-2<br />
<strong>Pro</strong>/FICIENCY EVALUATOR.........................................................................................D-2<br />
ASSESSMENT CRITERIA...............................................................................................D-3<br />
EXERCISE 1: Completing Evalua<strong>to</strong>r Assessments ..................................D-4<br />
MODULE SUMMARY.....................................................................................................D-7<br />
USING <strong>PTC</strong> HELP E-1<br />
DEFINING THE <strong>PTC</strong> HELP FEATURES ....................................................................... E-2<br />
USING THE <strong>Pro</strong>/<strong>ENGINEER</strong> ONLINE HELP ................................................................ E-2<br />
Defining the <strong>PTC</strong> Help Table of Contents ................................................ E-8<br />
TECHNICAL SUPPORT F-1<br />
Locating the Technical Support Web Page ................................................F-2<br />
Opening Technical Support Calls via E-Mail.............................................F-2<br />
Opening Technical Support Calls via Telephone .......................................F-3<br />
Opening Technical Support Calls via the Web ..........................................F-3<br />
Sending Data Files <strong>to</strong> <strong>PTC</strong> Technical Support...........................................F-3<br />
Routing Your Technical Support Calls ......................................................F-4<br />
Technical Support Call Priorities ...............................................................F-5<br />
Software Performance Report Priorities.....................................................F-5<br />
Registering for On-Line Support................................................................F-5<br />
Using the Online Services ..........................................................................F-6<br />
Finding Answers in the Knowledge Base...................................................F-7<br />
CONTACT INFORMATION............................................................................................ F-9<br />
Technical Support Worldwide Electronic Services....................................F-9<br />
Technical Support Cus<strong>to</strong>mer Feedback Line..............................................F-9<br />
TELEPHONE AND FAX INFORMATION................................................................... F-10<br />
North America Telephone Information ....................................................F-10<br />
Europe Telephone Information.................................................................F-11<br />
Asia and Pacific Rim Telephone Information ..........................................F-15<br />
ELECTRONIC SERVICES............................................................................................. F-18<br />
INDEX I-1