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Introduction to Pro/ENGINEER - PTC.com

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<strong>PTC</strong> Global Services<br />

<strong>Introduction</strong> <strong>to</strong> <strong>Pro</strong>/<strong>ENGINEER</strong><br />

Release 2001<br />

T779-320-05


Training Agenda<br />

<strong>Introduction</strong> <strong>to</strong> <strong>Pro</strong>/<strong>ENGINEER</strong><br />

Day 1 Day 4<br />

<strong>Introduction</strong> <strong>to</strong> <strong>Pro</strong>/<strong>ENGINEER</strong><br />

The <strong>Pro</strong>/<strong>ENGINEER</strong> Interface<br />

Pick-and-Place Features<br />

Sketcher Basics<br />

Sketched Features<br />

Principles of Top-Down Design<br />

Additional Datum Features and Skele<strong>to</strong>ns<br />

Layers and Suppression<br />

The Resolve Environment<br />

<strong>Pro</strong>ject Labora<strong>to</strong>ry 3<br />

Day 2 Day 5<br />

Default Datum Templates<br />

Parent/Child Relationships<br />

Sweeps and Blends<br />

Relations and Parameters<br />

Information Tools<br />

Configuring <strong>Pro</strong>/<strong>ENGINEER</strong><br />

Modeling Philosophy<br />

<strong>Pro</strong>ject Labora<strong>to</strong>ry 4<br />

<strong>Pro</strong>ject Labora<strong>to</strong>ry 1<br />

Day 3<br />

Drawings and Drawing Templates<br />

Duplication Features: Patterns and Copy<br />

Appendix A: Review Questions<br />

Appendix B: Behavioral Modeling<br />

Appendix C: Creating Freeform Surfaces<br />

Creating Assemblies<br />

<strong>Pro</strong>ject Labora<strong>to</strong>ry 2


Table of Contents<br />

<strong>Introduction</strong> <strong>to</strong> <strong>Pro</strong>/<strong>ENGINEER</strong><br />

INTRODUCTION TO PRO/<strong>ENGINEER</strong> 1-1<br />

PRO/<strong>ENGINEER</strong> CORE CONCEPTS.............................................................................. 1-2<br />

Solid Modeling Benefits............................................................................. 1-2<br />

Designing Feature-based Models............................................................... 1-3<br />

Designing with Parametric Features .......................................................... 1-4<br />

Taking Advantage of Associativity............................................................ 1-5<br />

THE PRO/<strong>ENGINEER</strong> INTERFACE 2-1<br />

THE PRO/<strong>ENGINEER</strong> INTERFACE ............................................................................... 2-2<br />

The Base Window ...................................................................................... 2-2<br />

Accessing Commands with Pull-Down Menus.......................................... 2-2<br />

Accessing Commands with the Toolbar..................................................... 2-3<br />

Manipulating Your Designs in the Display Area....................................... 2-3<br />

Viewing Information in the Message Area ................................................ 2-4<br />

WORKING WITH MODELS............................................................................................ 2-4<br />

Working with Dialog Boxes....................................................................... 2-5<br />

Retrieving Models...................................................................................... 2-6<br />

Using the Model Tree................................................................................. 2-7<br />

Using the Menu Manager........................................................................... 2-8<br />

Obtaining Additional Information with Help............................................. 2-8<br />

Retrieving Multiple Models ....................................................................... 2-8<br />

Working with Multiple Sub-Windows....................................................... 2-8<br />

Saving Changes.......................................................................................... 2-9<br />

Closing Windows ..................................................................................... 2-10<br />

Deleting Files ........................................................................................... 2-10<br />

LABORATORY PRACTICAL ....................................................................................... 2-11<br />

EXERCISE 1: Using the <strong>Pro</strong>/<strong>ENGINEER</strong> Environment......................... 2-12<br />

EXERCISE 2: Manipulating Model Size and Orientation....................... 2-15<br />

EXERCISE 3: Interrogating the Model Tree ........................................... 2-18<br />

EXERCISE 4: Challenge Exercise........................................................... 2-21<br />

MODULE SUMMARY ................................................................................................... 2-25


PICK-AND-PLACE FEATURES 3-1<br />

PICK AND PLACE FEATURE BASICS ..........................................................................3-2<br />

Kinds...........................................................................................................3-2<br />

Generic Method of Creation .......................................................................3-2<br />

Shell Features..............................................................................................3-2<br />

Creating Edge Chamfers.............................................................................3-3<br />

Creating Simple Rounds.............................................................................3-4<br />

Specifying Radius Values for Simple Rounds ...........................................3-5<br />

Hole Features..............................................................................................3-6<br />

Creating the Straight Hole Feature .............................................................3-7<br />

LABORATORY PRACTICAL........................................................................................3-10<br />

EXERCISE 1: Shell and Au<strong>to</strong>matic Round Features...............................3-11<br />

EXERCISE 2: Creating Chamfers and Rounds........................................3-14<br />

EXERCISE 3: Exploring the Straight Hole Feature.................................3-21<br />

EXERCISE 4: Challenge Exercise ...........................................................3-29<br />

MODULE SUMMARY....................................................................................................3-31<br />

SKETCHER BASICS 4-1<br />

THE SKETCHER INTERFACE ........................................................................................4-2<br />

The Intent Manager.....................................................................................4-3<br />

Accessing Commands with Pop-Up Menus ...............................................4-3<br />

THE SKETCHER MODE ..................................................................................................4-4<br />

Accessing Commands with Sketcher Menus..............................................4-4<br />

Specifying References ................................................................................4-5<br />

Creating Geometry......................................................................................4-6<br />

USING THE SKETCHER TOOLS....................................................................................4-7<br />

Mouse-But<strong>to</strong>n Functions ............................................................................4-7<br />

Dimensioning Sketches ..............................................................................4-8<br />

Dimensioning Techniques ..........................................................................4-9<br />

Adding Constraints ...................................................................................4-13<br />

Other Sketcher Tools ................................................................................4-14<br />

Setting Sketcher Preferences ....................................................................4-17<br />

TAKING ADVANTAGE OF SKETCHER MODE.........................................................4-19<br />

LABORATORY PRACTICAL........................................................................................4-22<br />

Goal ..........................................................................................................4-22<br />

Method......................................................................................................4-22<br />

Tools .........................................................................................................4-22<br />

EXERCISE 1: Sketching Basics...............................................................4-23<br />

EXERCISE 2: Sketching in Steps ............................................................4-29<br />

EXERCISE 3: Sketching a Hexagon........................................................4-35


MODULE SUMMARY ................................................................................................... 4-38<br />

SKETCHED FEATURES 5-1<br />

DEFINING SKETCHED FEATURES.............................................................................. 5-2<br />

Sketching Cuts and <strong>Pro</strong>trusions.................................................................. 5-2<br />

LABORATORY PRACTICAL ......................................................................................... 5-5<br />

EXERCISE 1: Creating a Cut .................................................................... 5-6<br />

EXERCISE 2: Creating a <strong>Pro</strong>trusion ....................................................... 5-15<br />

MODULE SUMMARY ................................................................................................... 5-19<br />

DATUM PLANES AND MODULE TEMPLATES 6-1<br />

USING DATUM PLANES AS BASE FEATURES ......................................................... 6-2<br />

Base Features.............................................................................................. 6-2<br />

Defining a Datum Plane ............................................................................. 6-2<br />

Using a Default Datum as the Base Feature............................................... 6-3<br />

Creating Datum Planes............................................................................... 6-3<br />

Creating Internal Datum Planes ................................................................. 6-3<br />

LABORATORY PRACTICAL ......................................................................................... 6-5<br />

EXERCISE 1: Creating a New Part ........................................................... 6-6<br />

EXERCISE 2: Creating an Internal Datum Plane.................................... 6-12<br />

MODULE SUMMARY ................................................................................................... 6-16<br />

PARENT/CHILD RELATIONSHIPS 7-1<br />

PARENT/CHILD RELATIONSHIPS IN PRO/<strong>ENGINEER</strong> ............................................ 7-2<br />

Pick-and-Place Feature Parent/Child Relationships................................... 7-2<br />

Sketched Feature Parent/Child Relationships ............................................ 7-2<br />

LABORATORY PRACTICAL ......................................................................................... 7-8<br />

EXERCISE 1: Using Feature Reroute ....................................................... 7-9<br />

EXERCISE 2: Using Feature Redefine.................................................... 7-14<br />

MODULE SUMMARY ................................................................................................... 7-20<br />

SWEEPS AND BLENDS 8-1<br />

SWEEP AND TRAJECTORIES........................................................................................ 8-2<br />

Creating Sweeps and Trajec<strong>to</strong>ries.............................................................. 8-2<br />

Creating Parallel Blends............................................................................. 8-3<br />

LABORATORY PRACTICAL ......................................................................................... 8-7<br />

EXERCISE 1: Creating Parallel Blend Features........................................ 8-8<br />

EXERCISE 2: Create a Simple Sweep <strong>Pro</strong>trusion................................... 8-14<br />

MODULE SUMMARY ................................................................................................... 8-17


RELATIONS AND PARAMETERS 9-1<br />

RELATIONS AND PARAMETERS .................................................................................9-2<br />

Parametric Relations...................................................................................9-2<br />

Representing Relations: Types and Symbols .............................................9-4<br />

Incorporating Your Design Intent Using Relations....................................9-4<br />

Order of Relations ......................................................................................9-6<br />

Design Changes ..........................................................................................9-8<br />

LABORATORY PRACTICAL..........................................................................................9-9<br />

EXERCISE 1: Creating Relations ..............................................................9-9<br />

EXERCISE 2: Creating Parameters for Feature-Control .........................9-15<br />

MODULE SUMMARY....................................................................................................9-19<br />

PROJECT LABORATORY 1 10-1<br />

INTRODUCTION ............................................................................................................10-2<br />

PART CREATION...........................................................................................................10-3<br />

SECTION 1: Creating the Mo<strong>to</strong>r Part ......................................................10-3<br />

SECTION 2: Creating the Lower Housing Part .......................................10-5<br />

DRAWINGS AND DRAWING TEMPLATES 11-1<br />

DRAWING FUNDAMENTALS .....................................................................................11-2<br />

Creating a Drawing...................................................................................11-2<br />

Adding Drawing Views ............................................................................11-2<br />

Types of Views.........................................................................................11-2<br />

Using the View Type Menu......................................................................11-3<br />

Adding a Cross-section.............................................................................11-4<br />

Manipulating Views..................................................................................11-5<br />

DEFINING DRAWING TEMPLATES ...........................................................................11-6<br />

DETAILING THE DRAWING........................................................................................11-7<br />

Creating Feature Dimensions ...................................................................11-8<br />

Creating Driven Dimensions ....................................................................11-8<br />

Manipulating Dimensions.........................................................................11-8<br />

LABORATORY PRACTICAL......................................................................................11-10<br />

EXERCISE 1: Creating a Drawing.........................................................11-11<br />

EXERCISE 2: Modifying Created Views and Testing for Associativity11-17<br />

EXERCISE 3: Detailing the Gear Part Drawing ....................................11-20<br />

MODULE SUMMARY..................................................................................................11-24<br />

DUPLICATING FEATURES: PATTERNS AND COPY 12-1<br />

CREATING PATTERNS.................................................................................................12-2


Patterning Benefits ................................................................................... 12-2<br />

Pattern Types............................................................................................ 12-2<br />

Pattern Options......................................................................................... 12-3<br />

COPYING FEATURES................................................................................................... 12-7<br />

Specifying Copy-To Locations ................................................................ 12-8<br />

Copying Methods ..................................................................................... 12-8<br />

Specifying Copied Feature Dependencies................................................ 12-9<br />

Choosing Features <strong>to</strong> Copy .................................................................... 12-10<br />

Specifying Dependency Options............................................................ 12-10<br />

LABORATORY PRACTICAL ..................................................................................... 12-12<br />

EXERCISE 1: Creating and Modifying a Dimension Pattern ............... 12-13<br />

EXERCISE 2: Creating a Reference Pattern.......................................... 12-15<br />

EXERCISE 3: Creating Rotational Patterns of Sketched Features........ 12-18<br />

EXERCISE 4: Copying Features ........................................................... 12-22<br />

EXERCISE 5: Building the Steering Column........................................ 12-24<br />

MODULE SUMMARY ................................................................................................. 12-28<br />

CREATING ASSEMBLIES 13-1<br />

OVERVIEW .................................................................................................................... 13-2<br />

The Surface Normal Vec<strong>to</strong>r ..................................................................... 13-2<br />

Constraining Component Parts................................................................. 13-3<br />

Placing Components................................................................................. 13-6<br />

Packaging Under-Constrained Components ............................................ 13-7<br />

MODIFYING ASSEMBLIES.......................................................................................... 13-8<br />

Modifying Your Design Intent................................................................. 13-8<br />

OTHER ASSEMBLY OPTIONS .................................................................................... 13-9<br />

Generating Bills of Material..................................................................... 13-9<br />

Creating Exploded Views......................................................................... 13-9<br />

LABORATORY PRACTICAL ..................................................................................... 13-11<br />

EXERCISE 1: Create an Assembly of Three Parts................................ 13-12<br />

EXERCISE 2: Create an Assembly with a Sub-Assembly .................... 13-21<br />

MODULE SUMMARY ................................................................................................. 13-29<br />

PROJECT LABORATORY 2 12-1<br />

PART CREATION .......................................................................................................... 12-2<br />

SECTION 3: Creating the Snap Ring Part............................................... 12-2<br />

SECTION 4: Creating the Upper Housing Part ....................................... 12-4


PRINCIPLES OF TOP-DOWN DESIGN 15-1<br />

INTRODUCTION ............................................................................................................15-2<br />

Definition..................................................................................................15-2<br />

Stages of Top-Down Design.....................................................................15-2<br />

The Approach ...........................................................................................15-2<br />

Comparing Top-Down Design <strong>to</strong> Traditional Approaches ......................15-3<br />

Benefits of Top-Down Design Methodology ...........................................15-4<br />

THE SIX STEPS OF TOP-DOWN DESIGN...................................................................15-4<br />

Step 1 - Defining Design Intent................................................................15-5<br />

Step 2 - Defining Preliminary <strong>Pro</strong>duct Structure......................................15-5<br />

Step 3 - Skele<strong>to</strong>n Models..........................................................................15-5<br />

Step 4 - Communicating Design Intent ....................................................15-6<br />

Step 5 - Continued Population of the Assembly.......................................15-6<br />

Step 6 - Managing Part Interdependencies ...............................................15-6<br />

PRO/<strong>ENGINEER</strong> TOP-DOWN DESIGN TOOLS..........................................................15-7<br />

Layouts .....................................................................................................15-7<br />

Skele<strong>to</strong>ns...................................................................................................15-8<br />

Data Sharing Features.............................................................................15-10<br />

Managing References / Interdependencies .............................................15-12<br />

MODULE SUMMARY..................................................................................................15-15<br />

ADDITIONAL DATUM FEATURES AND SKELETONS 16-1<br />

ADDITIONAL DATUM FEATURES.............................................................................16-2<br />

Datum Axes ..............................................................................................16-2<br />

Datum Curves ...........................................................................................16-2<br />

Datum Points ............................................................................................16-3<br />

Datum Coordinate Systems ......................................................................16-4<br />

LABORATORY PRACTICAL........................................................................................16-5<br />

EXERCISE 1: Creating Additional Datum Features................................16-6<br />

EXERCISE 2: Creating a simple skele<strong>to</strong>n ...............................................16-9<br />

EXERCISE 3: The Link Skele<strong>to</strong>n in an assembly..................................16-14<br />

OPTIONAL EXERCISE 4: The Vice Grip............................................16-17<br />

MODULE SUMMARY..................................................................................................16-20<br />

LAYERS AND SUPPRESSION 17-1<br />

DEFINING LAYERS .......................................................................................................17-2<br />

Functionality.............................................................................................17-2<br />

Working With Layers ...............................................................................17-2<br />

CREATING LAYERS......................................................................................................17-3<br />

Selecting the Object..................................................................................17-3


Creating Layers ........................................................................................ 17-4<br />

Associating Items <strong>to</strong> a Layer.................................................................... 17-4<br />

Setting the Display Status of a Layer....................................................... 17-5<br />

Manipulating Layer Display Status.......................................................... 17-7<br />

SUPPRESSION FUNCTIONALITY............................................................................... 17-8<br />

Using Suppression.................................................................................... 17-8<br />

Suppressing Parent/Child Relationships .................................................. 17-9<br />

Saving and Resuming Suppressed Features............................................. 17-9<br />

LABORATORY PRACTICAL ..................................................................................... 17-10<br />

EXERCISE 1: Using Layers in Part Mode ............................................ 17-11<br />

EXERCISE 2: Using Layers in Assembly Mode................................... 17-14<br />

EXERCISE 3: Suppressing in Part Mode .............................................. 17-20<br />

EXERCISE 4: Suppressing Components in Assembly Mode ............... 17-22<br />

MODULE SUMMARY ................................................................................................. 17-26<br />

THE RESOLVE ENVIRONMENT 18-1<br />

REGENERATION FAILURES....................................................................................... 18-2<br />

Starting the Resolve Environment............................................................ 18-2<br />

Resolving Regeneration Failures ............................................................. 18-2<br />

LABORATORY PRACTICAL ....................................................................................... 18-6<br />

EXERCISE 1: Resolving a Regeneration Failure.................................... 18-6<br />

MODULE SUMMARY ................................................................................................. 18-10<br />

PROJECT LABORATORY 3 19-1<br />

CREATING ASSEMBLIES ............................................................................................ 19-2<br />

SECTION 1: Creating the Mo<strong>to</strong>r Assembly ............................................ 19-2<br />

SECTION 2: Concurrent Design of the Mo<strong>to</strong>r Housing.......................... 19-6<br />

SECTION 3: Creating the Blower Assembly .......................................... 19-7<br />

SECTION 4: Creating the Mo<strong>to</strong>r Part Drawing..................................... 19-10<br />

INFORMATION TOOLS 20-1<br />

MODEL INFORMATION............................................................................................... 20-2<br />

Obtaining Information about a Specific Feature...................................... 20-2<br />

Obtaining Regeneration Information ....................................................... 20-2<br />

Accessing Information about Part Features ............................................. 20-2<br />

Obtaining Information about Assemblies ................................................ 20-3<br />

MEASUREMENT, INTERFERENCE, AND MASS PROPERTIES ............................. 20-3<br />

Calculating Mass <strong>Pro</strong>perties..................................................................... 20-3<br />

LABORATORY PRACTICAL ....................................................................................... 20-5


EXERCISE 1: Using Information Tools ..................................................20-5<br />

MODULE SUMMARY....................................................................................................20-9<br />

CONFIGURING PRO/<strong>ENGINEER</strong> 21-1<br />

CUSTOMIZING PRO/<strong>ENGINEER</strong> .................................................................................21-2<br />

Defining Configuration Files....................................................................21-2<br />

Creating Mapkeys.....................................................................................21-4<br />

CUSTOMIZING YOUR TOOLBAR...............................................................................21-5<br />

Adding Icons <strong>to</strong> Existing Toolbars...........................................................21-5<br />

Creating Pull-down Menus.......................................................................21-6<br />

THE MODEL TREE ........................................................................................................21-7<br />

LABORATORY PRACTICAL......................................................................................21-10<br />

EXERCISE 1: Setting Up a Configuration File .....................................21-11<br />

EXERCISE 2: Creating a Mapkey .........................................................21-17<br />

MODULE SUMMARY..................................................................................................21-20<br />

MODELING PHILOSOPHY 22-1<br />

DESIGN INTENT ............................................................................................................22-2<br />

Recording Your Design Criteria...............................................................22-3<br />

Using <strong>Pro</strong>/<strong>ENGINEER</strong> as a Parametric Tool ...........................................22-3<br />

Creating Parent/Child Relationships ........................................................22-3<br />

Advantages of <strong>Pro</strong>/<strong>ENGINEER</strong> Associativity .........................................22-4<br />

Changing Design Intent ............................................................................22-5<br />

LABORATORY EXERCISES.........................................................................................22-6<br />

Part I: Part Level Design Intent ................................................................22-6<br />

Part II: Assembly level Design Intent.....................................................22-10<br />

Decision <strong>Pro</strong>cess Questionnaire .............................................................22-10<br />

MODULE SUMMARY..................................................................................................22-13<br />

PROJECT LABORATORY 4 23-1<br />

INTERROGATING YOUR MODELS ............................................................................23-2<br />

SECTION 1: Designing the Cover Part....................................................23-3<br />

SECTION 2: Completing the Mo<strong>to</strong>r Part .................................................23-7<br />

SECTION 3: Completing the Blower Assembly......................................23-9<br />

SECTION 4: Completing the Mo<strong>to</strong>r Assembly......................................23-13<br />

COMPLETING THE PROJECT ....................................................................................23-16<br />

SECTION 1: Developing the Mo<strong>to</strong>r Part ...............................................23-16<br />

SECTION 2: Finishing the Lower Housing ...........................................23-18<br />

SECTION 3: Completing the Drawing...................................................23-20


REVIEW QUESTIONS A-1<br />

Objectives.................................................................................................. A-1<br />

DAY 1: REVIEW QUESTIONS ...................................................................................... A-2<br />

DAY 2: REVIEW QUESTIONS ...................................................................................... A-6<br />

DAY 3: REVIEW QUESTIONS .................................................................................... A-10<br />

DAY 4: REVIEW QUESTIONS .................................................................................... A-14<br />

DAY 5: REVIEW QUESTIONS .................................................................................... A-17<br />

BEHAVIORAL MODELING B-1<br />

BEHAVIORAL MODELING........................................................................................... B-2<br />

Behavioral Modeling Features ...................................................................B-2<br />

USING BEHAVIORAL MODELER ............................................................................... B-4<br />

Defining the Behavioral Modeler Components .........................................B-8<br />

LABORATORY PRACTICAL ...................................................................................... B-13<br />

EXERCISE 1: Creating a Datum Analysis Feature <strong>to</strong> Measure Mass<br />

<strong>Pro</strong>perties..................................................................................................B-14<br />

EXERCISE 2: Analyze Fluid Volume in a Cup ......................................B-20<br />

EXERCISE 3: Crankshaft Optimization..................................................B-26<br />

MODULE SUMMARY .................................................................................................. B-36<br />

CREATING FREEFORM SURFACES C-1<br />

DESIGNING WITH INTERACTIVE SURFACES ......................................................... C-2<br />

THE STYLE FEATURE................................................................................................... C-2<br />

HYBRID MODELING ..................................................................................................... C-3<br />

CREATING SURFACES WITH ISDX............................................................................ C-4<br />

Creating 2-D and 3-D Curves.....................................................................C-4<br />

Using COS..................................................................................................C-6<br />

Creating Styling Models.............................................................................C-6<br />

Creating Freeform Surfaces with Parametric Controls ..............................C-7<br />

Creating Blends and Transitions ................................................................C-8<br />

Applying Style Surfaces <strong>to</strong> Engineering Models .......................................C-8<br />

Reverse Styling ..........................................................................................C-9<br />

CREATING STYLE SURFACES .................................................................................... C-9<br />

LABORATORY PRACTICAL ...................................................................................... C-11<br />

EXERCISE 1: Interrogating the STYLE Interface ..................................C-12<br />

EXERCISE 2: Creating a Handle on the Flashlight.................................C-17<br />

MODULE SUMMARY .................................................................................................. C-25


USING THE PRO/FICIENCY EVALUATOR D-1<br />

TECHNOLOGY-BASED LEARNING @ <strong>PTC</strong> ...............................................................D-2<br />

<strong>Pro</strong>/FICIENCY EVALUATOR.........................................................................................D-2<br />

ASSESSMENT CRITERIA...............................................................................................D-3<br />

EXERCISE 1: Completing Evalua<strong>to</strong>r Assessments ..................................D-4<br />

MODULE SUMMARY.....................................................................................................D-7<br />

USING <strong>PTC</strong> HELP E-1<br />

DEFINING THE <strong>PTC</strong> HELP FEATURES ....................................................................... E-2<br />

USING THE <strong>Pro</strong>/<strong>ENGINEER</strong> ONLINE HELP ................................................................ E-2<br />

Defining the <strong>PTC</strong> Help Table of Contents ................................................ E-8<br />

TECHNICAL SUPPORT F-1<br />

Locating the Technical Support Web Page ................................................F-2<br />

Opening Technical Support Calls via E-Mail.............................................F-2<br />

Opening Technical Support Calls via Telephone .......................................F-3<br />

Opening Technical Support Calls via the Web ..........................................F-3<br />

Sending Data Files <strong>to</strong> <strong>PTC</strong> Technical Support...........................................F-3<br />

Routing Your Technical Support Calls ......................................................F-4<br />

Technical Support Call Priorities ...............................................................F-5<br />

Software Performance Report Priorities.....................................................F-5<br />

Registering for On-Line Support................................................................F-5<br />

Using the Online Services ..........................................................................F-6<br />

Finding Answers in the Knowledge Base...................................................F-7<br />

CONTACT INFORMATION............................................................................................ F-9<br />

Technical Support Worldwide Electronic Services....................................F-9<br />

Technical Support Cus<strong>to</strong>mer Feedback Line..............................................F-9<br />

TELEPHONE AND FAX INFORMATION................................................................... F-10<br />

North America Telephone Information ....................................................F-10<br />

Europe Telephone Information.................................................................F-11<br />

Asia and Pacific Rim Telephone Information ..........................................F-15<br />

ELECTRONIC SERVICES............................................................................................. F-18<br />

INDEX I-1

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