Improvements X2 - Cummins

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4 Define Phase These errors are causing administrative work for our customer (Daimler Vehiculos) between purchasing and accounts payable departments. Due to discrepancies in invoicing, the customer is unable to make payments according to the credit terms established by FBU. S E V Causes O C C 9 Pricing list considered by the customer is different 9 FBU does not check invoices after submitted and material 9 Lack of communication between marketing analyst and sales executive 9 Lack of communication in the actualization process between customer and FBU Current Controls D E T R P N 8 None 10 720 Erik Chimal / Sales Executive 8 None 10 720 Sonia Munoz / A R CBS 8 None 10 720 Lili Zarate / Marketing 8 None 10 720 Sales departament / Marketing Departament 8 8 None 10 640 Fernando González / Quality 8 8 None 10 640 Fernando González / Quality 8 Lack of following from quality and customer service process 8 None 10 640 Alejandra Martínez / Customer Service Resp. Actions Taken S E V In the final FMEA we can see the main causes and actions taken. The sales executive must review the price list every year and must notify about of anychange in the price. The account payables departmant Daimler´s must send every month the detail statement account ( first 10 days ) The sales executive must review the price list every year and must notify about of anychange in the price to marketing departament The sales executive must notify to Daimer and AR CBS that the new agrement was acepted. The qualiy engineer must record inthe data base the discrepancies in quality The qualiy engineer must record inthe data base the discrepancies in quality The customer service executive must record the discrepancies in data base and must close in next three days O C C D E T R P N 9 2 2 3 6 9 2 2 3 6 9 2 2 3 6 9 2 2 3 6 8 2 2 3 2 8 2 2 3 2 8 2 2 3 2
5 Initial Control Chart Scope: errors proportion in FBU Mexico invoicing process to Daimler Vehiculos OEM
Page 1 and 2: Sonia Munoz Moreno Reduce Errors in
Page 3: 3 CBS 2008 Six Sigma Chairman’s A
Page 7 and 8: 7 Hypothesis � Ho The invoices th
Page 9 and 10: 9 Improve Phase Improvements X1: Pr
Page 11 and 12: 11 Major Improvement: Put the custo

Improvements X2 - Cummins

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