Nuisance and anti-social behaviour - Riverside

riverside.org.uk

Nuisance and anti-social behaviour - Riverside

Nuisance

and anti-social

behaviour

Hawthorn Fields is a partnership between

Riverside and Sandwell MBC


This leaflet provides information

about nuisance and anti-social

behaviour. What it is, how to report

it and how we can help. This is one

of a number of leaflets we produce

for our customers. You can find them

all on our website or in our offices.

At Riverside, we are committed to

providing excellent service to all our

customers. We value diversity and

do everything we can to make our

services available to as many people as

possible. This commitment to equality

is at the heart of everything we do.

Are you suffering nuisance

or anti-social behaviour?

Riverside is committed to ensuring that every tenant

enjoys their right to a decent environment and that

victims of anti-social behaviour receive swift and

effective support with the aim of resolving the problem.

Anti-social behaviour causes real misery for people

who simply want to get on with their lives. We will treat

all reports seriously and deal efficiently and effectively

with those responsible.

Forms of anti-social behaviour

Anti-social behaviour is an umbrella term covering a

wide range of nuisance including, but not exclusively,

harassment, incidents motivated by discrimination,

noise pollution, groups of people causing annoyance,

and criminal activity.

Contact us

www.riverside.org.uk

email: hawthornfields.csc@riverside.org.uk

Customer Service Centre

24 hours a day, 365 days a year

0845 111 0022

With inclusive call packages or mobile phones,

it may be cheaper to call 0345 111 0022

You can also visit your local office

(for more details visit our website or call us)

We are happy to accept Typetalk calls

Minicom: 0845 111 7766

2 3


Tenancy Agreement

What can you do?

The Tenancy Agreement provides a clear contract with

each tenant, which can be enforced through court

action if required.

Before complaining to Riverside, please think

of the action you may be able to take yourself.

The Tenancy Agreement makes it clear that tenants

are responsible not only for their own conduct, but also

that of other people living at or visiting their property,

including children, within the property and in the locality.

When can we get involved?

Riverside can become involved in cases where we are

the managing agent of the property and:

— the tenant is causing anti-social behaviour

— a resident or visitor is causing anti-social

behaviour (including children)

— the tenant, resident or visitor has been charged

and/or convicted of an arrestable offence

committed at the property or in the locality.

Wherever possible, speak to your neighbour, especially

in cases of noise nuisance, as your neighbour may not

be aware that they are causing a problem. If you have

approached your neighbour and the problem persists,

or if contact is inappropriate, you must make a

complaint to us.

Whether a complaint is made verbally or in writing,

you will probably have to attend a private/confidential

interview at one of our offices. In cases of noise

nuisance, a complaint should be made to the

Environmental Health Department at Sandwell MBC.

In severe cases of nuisance you may wish to report this

to the Police and ask for a log number.

We can also become involved if a tenant of a property

managed by us is suffering anti-social behaviour,

regardless of who owns the property or who is

responsible for the anti-social behaviour.

4 5


What can we do?

Other agencies

Once you have been interviewed, you will be given an

incident diary to record details of further incidents.

Riverside, with your permission, will invite the person

causing the nuisance for interview, giving them the

chance to respond to the complaints. If the person

admits to causing the problems, or we are not happy

with their explanation, a formal warning will be issued.

We will inform you of the result of the interview and

ask you to continue to record incidents. It is hoped that

these problems can be resolved through this process,

but in some cases, further action will be required,

including eviction.

Riverside may seek the help of other agencies to assist

them with an investigation, including Social Services

and Environmental Health (for noise nuisance etc).

Information maybe obtained from the Police to

provide evidence in a case, or to clarify the events

of a particular incident.

Equal opportunity

Riverside will not discriminate against you or

members of your household on the grounds of race,

gender, sexuality, age, culture, disability or belief.

What we will not do

We will not take action against a tenant where we do

not have enough proof.

Harassment

If you believe you are the victim of harassment due

to your race, gender, sexuality, age, culture, disability

or belief, please speak to a member of staff. Riverside

has separate procedures for dealing with harassment.

Our policy and procedure for dealing with anti-social

behaviour are available to all tenants and residents.

If you would like a copy, please contact us.

6 7


If you need this information in another

format (such as large print, audio or

another language) please contact us.

0845 111 0022

Contact us

www.riverside.org.uk

email: hawthornfields.csc@riverside.org.uk

Customer Service Centre

24 hours a day, 365 days a year

0845 111 0022 or 0345 111 0022

You can also visit your local office

(for more details visit our website or call us)

We are happy to accept Typetalk calls

Minicom: 0845 111 7766

The Riverside Group Ltd

Registered office:

2 Estuary Boulevard,

Estuary Commerce Park,

Liverpool L24 8RF

A charitable Industrial and

Provident Society No. 30670R

Tenant Services Authority No. L4537

Hawthorn Fields is a partnership

between Riverside and Sandwell MBC

May 2009

Details correct at time of printing

Printed on 75% recycled paper

with 25% from FSC-certified sources

RHF3/014-0509V1.0L

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