The Newsletter For
held our annual ‘Count Me In’ Consultation
Event at Cranberry Moss Community Centre,
Pennyburn at the end of November.
policy and procedure
Enter our Good Neighbour competition - check the back page!
p.3 Festive Fun with Pennyburn
p.4 A Blooming Good Effort
p.5 £1m investment in Drongan
p.6 New Services
p.8 Your Board
p.11 Welfare Reform
p.12 Arran Development
p.14 Sheltered News
p.15 Advice for Christmas
p.16 Good Neighbour Award
Welcome to our Winter
2012 edition of House & Home
Wishing you a
and all the best
2012 has been a really busy year for the
Association. Since joining Riverside we’ve been
able to start developing new homes again.
Read about the launch of our Arran development on page 12. It’s the
biggest affordable housing development on the island in decades and we
were delighted when Margaret Burgess, Minister for Housing & Welfare
and the local schoolchildren joined us to celebrate work starting on site.
We’re also cracking on with the Pennyburn Regeneration, with plans
to start demolition works in summer 2013.
As well as building new homes, our Dumfries and Drongan homes
are being upgraded and are benefiting from major investment
through our capital programme of major repairs and improvements.
We’ve also expanded our community involvement team and
introduced a range of new services aimed at helping our tenants
including money advice and employability. Find out how you can
access the services on page 6.
Welfare Reform is high on our agenda for the coming months. We
will be contacting tenants affected by the ‘Bedroom Tax’, explained
on page 11 over December and January.
Finally, have a read of our Christmas safety tips and the enclosed
frost precaution leaflet for advice and useful contacts.
Head teacher, Mrs McLaren said,
“We were delighted to be involved in
creating the Association’s Christmas card.
Many of our pupils’ families will benefit
from the regeneration project, so to get
the school involved is fantastic. The
pupils really enjoyed designing their
cards and it was great to get the choir
involved too. We were really proud when
we saw Morgan’s design animated and
live on IHA’s website.”
Class winners were…
P1 – Skye
P1/2 – Olivia
P3 – Mollie
P4 – Mya
P5 – Emma
P6 – Lewis
P7 - Chloe
Festive Fun with
The card can be
viewed on our website
As the Pennyburn community prepares for the demolition of the
Pennyburn flats, the pupils at Pennyburn Primary have been busy
helping us design our electronic Christmas greeting – sent to our
many stakeholders and business contacts. We asked pupils to design
a card that would celebrate the regeneration and the festive season.
‘Count Me In’
Over 20 panel members from our communities joined us
to discuss a variety of topics affecting the housing sector.
The agenda covered…
• What the Association is doing to lessen
the impact of Welfare Reform e.g.
working with local authorities, partner
agencies and 1st Alliance Credit Union as
well as introducing a Money Advice
Service and Employability Service.
• Our consultation in relation to our
proposed rent increase of 4% for 2013/14,
and the impact of any rent increase on
our customers and our business.
• Our STAR customer survey results were
overall excellent, however there are
service areas where our customer
satisfaction levels are lower than average.
This session allowed delegates the
chance to influence change.
• The various new support services
launched this year which you can read
about on page 6.
Also up for discussion were the Association’s
plans to review its governance structure i.e. the
way we make decisions, develop our plans,
monitor what we’re doing and how the Board
operates. With the introduction of
the new Scottish Social Housing
Charter and the outcomes we aim
to achieve, there is a greater role
for customers in scrutinising and
influencing the services we provide
and how they are delivered. Delegates were
asked to consider the introduction of a
Scrutiny Group that would link the work of
the current tenant working groups, ‘Count
Me In’ panel, TARAs etc. and the Board.
It was proposed that Membership of the
Scrutiny Group would be nominated from the
community e.g. TARAs. Additional “scrutiny
experts” from the communities would be
responsible for inspections and mystery
shopping, critiquing the Association’s services,
representing tenants’ views and focusing on
making improvements. The Scrutiny Group
would direct, analyse, and monitor the work
of the scrutiny experts.
There was a discussion around the remit, role
and commitment that would be required
from the Scrutiny Group, the relationship with
the Board and TARAs, how many “scrutiny
experts” we should aim to recruit, and
ensuring there is a consistent flow of
information across all communities.
Thank you to everyone who braved the chilly
weather to attend the consultation event.
Throughout the day there was lots of open
discussion and sharing of views. We will take
on board the feedback from the day and as
always, will ensure that the priorities raised
will feature in our plans for the coming year.
If you are interested in expanding your
knowledge of the housing sector and
getting involved in consultation why not
sign up to our ‘Count Me In’ register?
Contact Phyllis Rodgers, Senior Community
Involvement Officer for further information
on 01294 316760.
The entire school took part with entries
ranging from Santa getting stuck down the
chimney, to stockings hanging by lovely
flaming log fires.
Mairi Martin, Executive Director (Resources)
had the difficult task of selecting an overall
winner and winning entry from each class.
Primary 7 pupil Morgan’s creativity shone
through with her striking design of Santa
flying over the Pennyburn flats on Christmas
Eve. Morgan brought her design to life with
the help of graphic designer, Cameron Syme
from See Saw Creative.
Morgan was awarded a £20 Argos voucher
Pennyburn Regeneration Update
process is going well.
All tenants will be
out and flats stripped
bare by the
when the electronic card was launched at
the school assembly. All winners received
a certificate and an IHA goody bag with
some festive treats.
The talented pupils in the school choir
recorded a festive song to accompany
The Association took on board the
feedback from the last Planning
Consultation event and finalised plans for
the new houses were tabled at a Steering
Group meeting in September.
A planning application was submitted
on 12 October 2012 to demolish the
48 flats and disused gardener’s store
in Glenapp Place and to build 22 new
houses with associated parking.
The planning application drawings are on
display in The PLAYZ, and Cranberry Moss
Pennyburn, Kilwinning for the community to
view while we await approval from North
Demolition works are expected to start in
late spring/early summer 2013 and it is
hoped that the new homes will be
completed by late summer 2014.
If you have any questions about the project
please call Pamela Johnstone, Community
Involvement Officer on 0845 112 6600.
2 House & Home Winter 2012
House & Home Winter 2012 3
Did you know you can pay your rent online? www.allpay.net
A Blooming Good Effort
Tenants who brought
some colour to the
Association’s streets this
summer were awarded
for their efforts in our
annual In Bloom
The competition was judged
at the start of August by
Technical Officer (Estates),
John Brennan. Once again
John was impressed with the
standard of entries, “Front
gardens make such a difference to
the overall look of an area. This year it
was a close call - the standard of entries
was so high. It’s great to see our tenants
taking pride in their home and their area.
Congratulations to this year’s winners!”
This year’s Harbourside in Bloom First
Prize went to Michael Fullerton &
Anne-Marie Carson. Their colourful
display was a real showstopper and
attracted many passers-by. Michael said,
“We’re delighted to have won the
competition! It’s all about making the
area attractive and I really enjoy bringing
on the plants and making a real feature
of the garden. Throughout the summer
we had lots of people, local and from
further afield, stopping to comment on
Cathy Martin received Second Prize and
Bill Campbell was awarded Third Prize.
The Irvine & Kilwinning competition
attracted some new entries. Winning
First Prize was Carol Grayston of
Broomlands. Carol incorporated a
colourful French Shabby Chic theme into
her garden, transforming her front
garden into a little piece of Parisian chic!
Carol said, “I’ve really enjoyed getting out
in the garden. It’s almost therapeutic! I
decided on the French theme as my
Gran, Mary Rament’s family is from
France, so that was a wee tribute to her.
It’s nice to look out and see a bit of
colour. My neighbours are so supportive
and encouraged me to enter the
competition again. I’d like to thank them
for their support!”
Second prize was awarded to Mary
Coulter, also of Broomlands and third
prize went to Maria Wilson of Girdle Toll.
Front gardens make
such a difference to
the overall look of
It has been noted that
residents are parking in
hammerheads on our estates.
Hammerheads are designed to allow
vehicles to turn and to provide access for
emergency vehicles to deal promptly
Communal car parking has been
provided on our estates. In certain areas
there are individual garages in gardens or
attached to properties, separate lock-ups
and also a small number of parking
spaces provided for individual use.
We appreciate that in some instances there
are less spaces than are cars as some
households may have more than one car –
a sign of the times. However, it is important
that there is access for ambulances and
other emergency vehicles.
Recently, due to cars being parked in a
hammerhead, Fire Services were
obstructed in carrying out their duties
whilst attending a house fire.
We hope that you and your visitors will
assist and refrain from using the
hammerheads as an additional car park.
This may mean you have to park your
car further away from your home than
you would like, but this action could help
Tenants Appoint New Repairs
& Maintenance Contractors
Our Repairs Working Group has been
working with us to assess tender returns
and appoint contractors for our responsive
repairs contract. The working group has
visited each of the contractors at their
premises and has met with other tenants to
discuss quality standards and performance.
The new contractor will be appointed and
announced during December.
We are also in the process of tendering for
our planned maintenance contract e.g.
We are honouring our commitment to
accelerate external improvement works
to our Drongan stock by investing over
£1M in the estate.
On top of the investment, we have secured
grant funding from Npower’s Community
Energy Saving Programme to improve the
thermal efficiency of the properties. Work
began on the 127 properties in phase 1 of the
project in November. We are investigating
potential grant funding streams and funding
permitting aim to complete works to a
further 46 properties during 2013/14 .
79 properties are receiving external wall
insulation and rendering, cladding, central
heating systems, loft insulation top ups,
extractor fans and new roofs – all of which
suppliers of kitchens, bathrooms, heating
systems etc. We are working with Riverside
to develop local contractor frameworks in
line with EU regulations and will use the
group’s buying power to make efficiency
savings on buying materials.
The repairs working group will also be
involved in assessing and awarding this
contract in the New Year.
Both contracts will start on 1 April 2013.
Work began on the
127 properties in
phase 1 of the project
in November 2012.
will not only increase energy efficiency, but
also significantly improve the look of the
estate. A further 48 properties are receiving
new energy efficient boilers, extractor fans
and loft insulation.
Owners in the estate can also access grant
funding and details of potential funding and
costs to have works carried out can be
obtained from our Principle Contractor, Mitie
Contact Ryan O’Rourke at MITIE for further
information – 07979540177.
We are in the process of
setting up a trial repairs by
appointment system. Testing
systems and staff training
will take place during
December and the pilot will
commence January to March
with a view to introducing a
repairs by appointment
system from the 1 April 2013.
4 House & Home Winter 2012 House & Home Winter 2012 5
Enter our Good Neighbour competition - check the back page!
A key advantage of joining Riverside has
been the ability to increase the range
of services dedicated to supporting our
communities. Since our summer newsletter
we have launched a money advice service
and an employability service, and are in the
process of recruiting an Affordable Warmth
Officer. The services are free and open to
all tenants. You can make an appointment
or come along to one of the regular drop in
sessions in your community.
Bank of Scotland
and Gillian Scott,
New Services To Support Tenants
up day for The AQ
Service in Dumfries!
Do you need a minor repair carried out in your home? Is there
a DIY job you’ve been meaning to get round to?
Estate Caretaker, George Walls is now providing a handyman
service for the Dumfries community. George is a qualified
tradesman and can carry out small repairs, minor adaptations,
moving furniture and home security.
The service is available to all residents within the Stakeford
and Newbridge estates and costs £10 per hour including VAT.
Call our Customer Services Team on 0845 112 6600 to make
Since the official launch on the AQ Trust on 1 October 2012
the charity has had 12 referrals, 50% of which are IHA tenants.
The Trust provides crisis support and practical help to people
throughout North Ayrshire experiencing emergency situations
related to their housing. The charity has assisted with gas and
electricity meter top ups, household items such as cookers, beds
and bedding, as well as clothing and food.
Fundraising for The Trust is non-stop with IHA staff organising a
range of events. Their Halloween Dress Up Day and recent Charity
Pamper Night raised almost £200. Housing Association, ANCHO
have kindly donated £500 to the charity and Charity Trustee
Janice Quinn’s nieces Beth, Eva and friend Ellie raised over £700
at their Halloween Disco.
If you would like further information about The AQ Trust,
or wish to make a donation please call 0845 112 6600
or visit www.aqtrust.com
Clair Christie, Money Advisor is looking
forward to working with tenants to improve
their circumstances, “Many of our tenants
are feeling the pinch and we are keen to
make sure that they don’t descend into
further debt. And it’s not just those
on benefits that are struggling. Lots
of working people are finding it
hard to make ends meet, due to
job hours being cut and escalating
day-to-day expenses. A big part of
my job is helping tenants prepare
for the forthcoming Welfare Reform
changes. I will be offering advice
and support on the under-occupancy
(bedroom tax) and Universal Credit
changes and proactively targeting and
assisting those tenants most in need of
advice and practical help.”
A big part of my
job is helping
tenants prepare for
Clair will be…
• assisting tenants to maximise their income by helping them
claim the benefits they are entitled to, including benefit back
dates, assistance with forms and appeal representation.
• offering budgeting advice, support and aftercare - working
with tenants to make the right financial decisions and
providing information to access affordable products and
• lessening the impact of Welfare Reform
(The Government’s changes to the Welfare Benefit System).
• referring tenants to 1st Alliance Credit Union - 1st Alliance
provide a range of services from simple savings and loans,
to accounts with direct debits or pre-paid cards. 1st Alliance
offer supportive, affordable financial services throughout
our communities and compare favourably to other pay day
and doorstep lenders.
Gillian Scott, Employability Officer is delighted
to be responding to the employment needs
of the Association’s tenants, “I will be
supporting and encouraging tenants
towards employment, helping them
to overcome their barriers to work.
I will be meeting with tenants to
offer a tailored one-to-one service,
providing employability advice and
guidance including job search, CV
preparation, help with application forms
and interview preparation. So whether it’s
getting someone off benefits and into longterm
employment, or simply giving them the
confidence to start their journey, I look forward
to supporting our tenants.”
Gillian will be…
• providing tenants with on-going one-to-one tailored support.
• offering employability advice and guidance.
• providing tenants with access to skills, training and education
programmes and volunteering opportunities.
• supporting tenants to make/update their CV and covering letter.
• assisting tenants with application forms and interview
• supporting tenants in their job search, offering in work
support and aftercare.
• providing access to money and benefit advice.
I will be meeting
with tenants to
offer a tailored
To find out when Clair and Gillian are holding their next dropin
session in your community, to make an appointment or
for further information on the services, please contact our
Customer Services Team on 0845 112 6600.
We are set to employ an Affordable Warmth Officer with the
help of grant funding from the Bank of Scotland Foundation.
The £10,000 grant will be topped up with additional funding to
provide an affordable warmth service to tenants, including free
home energy checks, energy efficiency advice and hints and
tips on how to cut down fuel bills.
Phyllis Rodgers, Senior Community
Involvement Officer is welcoming the
opportunity to expand the services provided
to tenants, “Securing the Bank of Scotland
Foundation grant is fantastic! This funding
is really going to benefit our communities.
Many tenants are unable to effectively
heat their homes due to lack of energy
efficiency knowledge and high fuel
tariffs. The aim of the new service is to
help tenants achieve an adequate standard
of warmth at as low a cost as possible. The
Affordable Warmth Officer will be offering
advice in home heating, fuel payments
and reducing heat loss, condensation and
dampness in the home. We are looking to get
the service up and running shortly.”
and will let you
know when the
new service is
up and running.
The Member of the Scottish Parliament for Cunninghame
South, Margaret Burgess MSP, Minister for Housing and Welfare
presented the cheque on behalf of the Bank of Scotland
Foundation, “ Scotland is an energy-rich nation and it is simply
intolerable that so many households across the breadth of
our country find themselves dealing with a combination of
inefficient homes, coupled with rising fuel prices, and suffer
from ‘fuel poverty’ as a direct result. The move by Irvine Housing
Association to recruit an Affordable Warmth Officer, aided by
such a generous Grant from the Bank of Scotland Foundation,
will prove invaluable in helping tenants improve their energy
efficiencies and help them drive down the cost of keeping warm
6 House & Home Winter 2012 House & Home Winter 2012 7
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Alan West Caroline Durkan Fiona Dunlop Moira Miller
Billy Dickson Duncan McEachran Cameron Sharp Kathleen Gatherer
The Board is responsible for the overall direction and activities of the Association and for making
sure that the organisation works as well as possible to deliver its core purposes. Our Board
Members are supportive of the aims and objectives of the Association and the service we seek to
provide. Essential functions of the Board include approving policies and plans, risk management,
performance management, ensuring all business is conducted lawfully and ensuring the
Association complies with its own Rules as well as The Scottish Housing Regulator’s Framework.
(Chair) (Finance and Executive Services
Alan was appointed to the Board in 2008
and was appointed as Chair in September
2011. Alan’s background is in corporate
banking, part of which involved lending
long-term debt to housing associations. He
currently provides consultancy services to
The Housing Finance Corporation and sits
on the Board of a number of charitable
companies which own and manage student
accommodation. Alan is on the Board under
the Business, Professional and Technical
Caroline was appointed to the Board in 2009.
She is a Portfolio Office Manager for the Scottish
Qualifications Authority. Caroline previously
worked as a Business Services Manager for
Scottish Enterprise from 1991-2008. She brings
with her business and marketing experience.
Caroline currently volunteers for the Stella
Mares Youth Group. She is on the Board
under the Business, Professional and
Technical Representative category.
Fiona was appointed to the Board in 2006.
She was Deputy Head of Lawthorn Primary
School and was promoted to Head Teacher
of Gateside Primary School, Beith. Fiona is
community orientated and is on the Board
under the Business, Professional and
Technical Representative category.
Moira was appointed to the Board in 2004.
She was part of the Steering Group set up to
guide the creation of Coylebank Tenants
Co-operative in Drongan and served as its
Chairperson from 1999 until they joined the
Association. Moira is on the Board under the
Tenant Representative category.
(Audit and Risk Committee Chair)
Billy was appointed to the Board in 2008. He
is an experienced local accountant and
manager with his own accountancy and
business advisory practice providing financial,
tax planning and management accountancy
expertise to an extensive client base
throughout the UK.
Billy is actively involved with a number of
local organisations, including Irvine
Incorporated Trades. He is alsoTreasurer of
The Rotary Club of Irvine Seagate and
currently Honorary Treasurer of Irvine Burns
Club. These organisations are steeped in the
history and culture of Irvine and the local
community and his involvement allows Billy
to consider the possible historical, cultural
and community impact in matters being
discussed by the Board.
Billy is on the Board under the Business,
Professional and Technical Representative
Duncan was appointed to the Board in 2011
as a co-opted member. Formerly the Chief
Internal Auditor of NHS Dumfries & Galloway
and Former Executive Board Member,
Dumfries & Galloway Health Board., Duncan
is currently a Trustee for Action for Sick
Children (Scotland). He is a lay member of
Justice of the Peace Advisory Committee
(South Strathclyde, Dumfries & Galloway)
and Trustee (Chair) of Relationship Scotland,
Dumfries & Galloway. Duncan is on the
Board under the Business, Professional and
Technical Representative category.
Cameron was appointed to the Board in
2010. He is the Country Parks Manager for
North Ayrshire Council focusing on
Environmental Education, Habitat
Surveying and Monitoring, Resource
Protection and Conservation. Cameron
joined Irvine Development Corporation in
1992 as a Countryside Ranger and was
promoted to his current role within Eglinton
Country Park in 2006. He brings with him
practical management, sustainability,
interpretive and community involvement
skills and is on the Board under the Tenant
Kathleen was appointed to the Board in
2010. She is a former nurse with over 20
years’ experience. Kathleen is currently a
volunteer with the Scottish Domestic Abuse
Helpline. She is on the Board under the
Tenant Representative category.
Chris was appointed to the Board in 2011. He
is a freelance consultant in Horticulture and
Agronomy. Chris is on the Board under the
Tenant Representative category.
(Operations Committee Chair)
Bobby was appointed to the Board in 2006.
He is the voluntary Project Co-ordinator at
the Fullarton Community Health House, a
co-opted member of the Stanecastle School
Board and former Secretary of the Fullarton
Community Association. Bobby is on the
Board under the Community
John was appointed to the Board in 2011. He
has been employed in the housing
association sector for more than 30 years,
starting out as a housing management
trainee, and having progressed through the
ranks to the role of Group Director of Housing
Services for Riverside.
John gained extensive experience in core
housing management activity as well as low
cost home ownership and stock transfer
work before moving on to broader and more
senior leadership roles within Riverside,
initially as Managing Director for Riverside in
2004 and then to his current role as Group
Director, Housing Services in 2009.
As well as having considerable experience
in sitting on Boards himself, John has also
been a co-optee/nominee to a number of
subsidiary boards within Riverside
including Berrybridge Housing, English
Churches Housing Group and now Irvine
Wendy was appointed to the Board in 2012.
She has 25 years of experience working within
social housing and during this time has gained
a wide ranging knowledge of the issues and
challenges which RSL’s and Local Authorities
face both now and in the future. Wendy is a
member of the Chartered Institute of Housing.
Wendy has a wealth of operational
experience and more recently has worked on
the development and implementation of a
Common Housing Register. She currently
works as a Housing Register Manager at East
Wendy is committed to making a difference
to people’s lives and enjoys being involved in
the delivery of all aspects of housing services.
Wendy is on the Board under the Community
8 House & Home Winter 2012
House & Home Winter 2012 9
Did you know you can pay your rent online? www.allpay.net
Save the date!
Tenant Conference 2013
Lochside House Hotel,
New Complaints Policy and
Procedure launched this
month available from our
reception areas and website
(under ‘Contact Us’) - see
Next year brings some of
the biggest changes to the
welfare benefits system in
From April 2013, new legislation comes
into force about under-occupation,
which is also known as the ‘Bedroom
Tax’. This means that if you are of
working age and have one or more
extra bedrooms, your housing benefit
may be reduced and you will have
rent to pay. The government will only
pay housing benefit for the number of
bedrooms you need.
We are installing new
bathrooms in over 300
properties in Dumfries as part
of our accelerated capital
programme of major repairs
Bathroom suite supplier, Twyfords and
extractor fan company Nuair were on hand
to demonstrate products to tenants at an
Open Day in October. Over 200 tenants
came along to view the range of bathroom
suites, showers, wet wall and fans on display.
Winter Tips from
the Editorial Panel
Clear you paths with salt, or cheap cat
litter works as an alternative.
Make up an emergency kit in case of really
bad weather. Include a few days’ supply
of tinned or non-perishable food, a tin
opener, a couple of torches and batteries,
candles and matches and plenty of
drinking water in case of burst pipes.
Keep warm - lots of thin layers work
better than one thick one.
Free uplift of unwanted,
Quality furniture and white
goods also available to buy.
Call 01294 475650 for more
Get Involved In
We now have Tenants and Residents Associations
(TARAs) in Pennyburn, Fullarton, Fullarton & Harbourside,
Bourtreehill & Broomlands, Drongan and Dumfries.
If you’d like to find out more about your local TARA,
please contact Phyllis Rodgers, Senior Community
Involvement Officer on 01294 316760.
We nominated Pennyburn
Regeneration Youth Development
Enterprise (PRYDE) for ‘Young
People’s Project of the Year’ at
the Herald Society Awards in
Glasgow in November. We were
delighted when we received
a call from our Community
Involvement Team to tell us they
had won! Joan McTurk, Community
Involvement Assistant was at the event to
join in the celebrations, “We were up against
some worthy projects in the category so to
win is a real achievement! We are so proud of
the Shadow Board for their dedication and
commitment to the facility.”
The new government rules
says that you need one
• Each adult couple
• Any other person aged 16
• Two children of the same
sex under the age of 16
• Two children under the
age of 10 regardless of
• Any other child
• A carer (who does not
normally live with you) if
you or your partner need
If you have one extra bedroom your
housing benefit will be cut by 14% of
the full rent charged for your home
and if you have two or more extra
bedrooms this cut increases to 25%.
You will need to pay any difference
direct to us.
This only affects people of working
age, so if you receive pension credits,
you won’t be affected. We are
currently identifying anyone who we
think will be affected by the ‘Bedroom
Tax’, so that we can speak to them
individually to discuss their options.
Based on the records we have, we
will be contacting those we think will
be affected by the changes during
December and January.
Laura Kirk, Tenant:
I’m really looking
forward to getting
my new bathroom
after seeing the
The Right to Buy (RTB) was
introduced in 1980 and gave
tenants the right to buy their
homes at a discount, depending
on how long they had lived in
The number of houses available for rent
today is in part shaped by the number of
tenants who have exercised their RTB.
In May 2008, in response to the increasing
demand for affordable housing in North
Ayrshire, the Council applied to the Scottish
Individual surveys will be undertaken on
properties in early December, when tenants
will be able to choose their preferred
fittings. Around 30 bathrooms a week will
be replaced, with works due to finish by the
end of March 2013.
John Watson, Technical Inspector (Dumfries
& Drongan) was at the Open Day to advise
tenants on the works, “What a great turn
out! The tenants are really pleased that the
contract is progressing and we’ve had really
good feedback on the products.”
Tenant, Laura Kirk was impressed with
the products on display, “I’m really looking
forward to getting my new bathroom after
seeing the products today.”
Right To Buy Pressured
Area Status Consultation
Government for ‘pressured area status’ for
certain areas. Pressured area status means
that the RTB is suspended. This was granted
for a period of 5 years. The pressured areas
have more people who need social housing
than there are homes available. The number
of houses available to rent would be less if
tenants living in those areas used their right
to buy their home.
The Council and local RSLs are updating
housing demand information to decide
whether the pressured area status should
be continued for a further ten years.
Contact us on 0845 112 6600 to let us
know what you think.
10 House & Home Winter 2012 House & Home Winter 2012 11
Check out our tweets at twitter.com/irvineha
Minister for Housing and Welfare,
“The project is a shining example of
close partnership working between
Irvine Housing Association as
part of Riverside, North Ayrshire
Council, the Scottish Government
and the local community to deliver
new affordable housing on Arran.”
New Housing Minister Launches Our £8.9M
Affordable Housing Development on Arran
The pupils will be
supervised visits to
the site throughout
the development as
part of their studies.
Margaret Burgess, Minister
for Housing and Welfare
officially launched our latest
on the Isle of Arran in
The site launch event celebrated
construction works commencing on
the 56 affordable homes in Lamlash.
The development will comprise of
40 properties for social rent and
16 for shared equity sale and is due
to be completed in summer 2014.
Local developer, John Thomson
Construction Limited is the main
The £8.9 million project is the biggest
affordable development on Arran in decades.
The development has received grant
funding of £2.44 million from The Scottish
Government and almost £800k from North
Joining the Minister in the celebrations
were pupils from the local primary and
high schools adjacent to the site. The
Association will be working with Lamlash
Primary School on a time capsule project
during the development. The pupils will be
packing the capsule full of interesting stories
and objects related to the school and the
local community to be buried within the
development next summer. John Thomson
Construction Ltd will be supporting fourth
year pupils completing a SQA Skills for Work
course in construction skills at Arran High
School. The pupils will be participating in
supervised visits to the site throughout the
development as part of their studies.
Key speakers included Alan West, Chair
of Irvine Housing Association, Paul Brant,
Chair of Irvine Housing Association’s partner
organisation Riverside, Paul Hillard, Managing
Director of Irvine Housing Association,
Councillor Anthea Dickson, Cabinet Member
for Health and Social Care and Kenneth
Gibson MSP for Cunninghame North.
Also in attendance were representatives
from North Ayrshire Council, local
councillors and MSPs, representatives from
the Arran community and Isle of Arran
Homes, business contacts and contractors
that are involved in the project and Irvine
Housing Association and Riverside Board
Members and staff.
Margaret Burgess, Minister for Housing
and Welfare stated, “A vibrant, expanding
housing sector can stimulate economic
growth by protecting and creating jobs, and
“The project is a shining example of close
partnership working between Irvine Housing
Association as part of Riverside, North
Ayrshire Council, the Scottish Government
and the local community to deliver new
affordable housing on Arran.”
“I am delighted that pupils and teachers
from Lamlash Primary School and Arran
High School are involved in the project
The development will also support jobs in
construction as John Thomson Construction
Ltd is an Arran based company.”
Kenneth Gibson MSP for Cunninghame
North said, “Arran has long had a shortage
of good quality affordable housing both for
hard-working families and older people. This
important investment - in the island’s largest
ever affordable housing development - is
a huge step forward in addressing Arran’s
housing need while sustaining and creating
Mr Auld, Head Teacher at Lamlash
Primary School and Arran High School
said, “Our links with local enterprises
are of great importance to us. The time
capsule project will give us an opportunity
to celebrate life on the island and the
achievements of the pupils in Lamlash
“These new affordable homes will be
for local people so it is particularly
important to have local children, some
of whom may well end up living here,
involved in the early stages of the project.
Likewise we’d like to thank Mr Thomson
for his commitment to supporting our
construction skills course. The planned
onsite visits at various fitting stages will
give our construction skills pupils further
insight into the construction industry.”
12 House & Home Winter 2012 House & Home Winter 2012 13
Check out our tweets at twitter.com/irvineha
Tenants at West Doura Court, Kilwinning held a coffee morning
in September for Macmillan Cancer Support and raised an
amazing £190 for the charity!
Over a quarter of the total was raised by
tenants collecting 5p coins throughout
the year and the rest was raised through
selling raffles and donations by friends
Anne Black, Warden at West Doura
Court said, “At West Doura we love any
excuse to have a tea party and what
better than for Macmillan. The tenants
made a real effort bringing along home
baking and other treats and we were
delighted to have raised £55 from our
5p collection. A great morning for such a
The tenants were rewarded for their
charity work when Ann McGoogan of
Whitehirst Community Association
presented them with a cheque for
£250 towards their next trip. The
community association raises funds
for such donations by organising social
events in the local community.
Over at Hawthorn Place, Mary Gaw was the
lucky winner of our International Customer
Services Week prize draw in October. Mary
was presented with a £50 M&S voucher by
Andrea Walker, Customer Services Advisor.
“This is a lovely surprise, especially when you’re
not expecting it! My daughter and grandson
are arriving this Friday from Canada so I’ll
treat them with my voucher. Thank you to
everyone at Irvine Housing Association!”
Warden at West
“At West Doura we love any
excuse to have a tea party
and what better than for
& NEW YEAR
Our offices will close at 5.00pm
on Friday 21 December 2012 and
will re-open on Thursday
3 January 2013 at 9.00am.
If you need to report an
emergency repair during
the festive period,
please call 0845 112 6600.
The Association’s Board and
Staff wish all customers a
Merry Christmas and happy
new year 2013!
Keep decorations and
cards away from fires
and other heat sources
such as light fittings.
Don’t leave burning candles
unattended; make sure you put
them out before going to bed.
Remember to buy batteries for
toys that need them - that way
you won’t be tempted to remove
batteries from smoke alarms.
Don’t leave fairy
lights and electrical
decorations on when
you’re out or when
you go to sleep.
Always remember: If fire
BREAKS OUT - GET OUT,
STAY OUT AND CALL 999.
Don’t try to fight
a fire yourself!
We wish you a happy
and safe festive season!
14 House & Home Winter 2012
House & Home Winter 2012 15
Simply complete the form and hand it into
your local Association office by 1 March 2013.
Nominations will be considered by a judging panel made up of
members of the Association’s Board. The judging panel will
decide the winner.
If you require any further information about the Good Neighbour
Award, please contact Phyllis Rodgers, Senior Community
Involvement Officer on on 01294 316760.
I would like to nominate:
Please state why you are nominating the above person
(if you require more space please continue on a separate sheet):
How often does the person nominated help you?
Daily Weekly Monthly Other
The Joe Smith
We know that many people in our estates
commit their own time to help others live
comfortably and safely in their homes. The Good
Neighbour Award is your chance to say thank
you and reward the support of your neighbour.
Do you know anyone who helps to
make your or someone else’s life easier?
Please state your relationship with the person you have nominated:
You must ask the person you have nominated to agree to his/her
name being put forward and ask them to sign below.
Has your neighbour, for example helped you:
• Keep your garden tidy
• With your shopping
• With household chores
• With your children
• In a crisis
• Complete forms
• Walk your dog
• With transport
• Organise social activities.
The winner will
receive a trophy
and a £50 gift
When you have completed the form please return it to your
local Association office by 1 March 2013.
If so, why not nominate them for a Good Neighbour Award.
The nomination could be an individual or a family.
The winner will receive a trophy and a £50 gift voucher.
Availability in other formats
If your circumstances require a copy of this publication in another language or another form
(such as Braille or audio tape) please tell us and we will seek to provide you with a copy as
soon as we are able.
The Association will endeavour to ensure that no person or organisation receives any less
favourable treatment than another unless it can be reasonably shown to be justifiable in the
The Association is opposed to any improper discrimination and will take appropriate steps
within its powers as an employer, service provider and receiver of services to counteract any
such improper discrimination.
44-46 Bank Street,
Steel Avenue, Dumfries,
Customer Services Number 0845 112 6600
9 Glencraig Street,
Registration No. 2459 R(S) and Registered with The Scottish Housing Regulator No. HAL 280.
Registered Scottish Charity No. SC042251
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