News and Views Summer 2010 - Riverside

riverside.org.uk

News and Views Summer 2010 - Riverside

News &

VIEWS

N E W S L E T T E R O F

Issue 11 Summer 2010

For Riverside tenants in the North East

Come and

join us

A step in the

right direction

Youngsters

rock

PAGE 3 PAGE 4-5 PAGE 8

Hull tenants vote for

future with Riverside

Tenants on the North

Bransholme estate

in Hull have voted

in favour of an £85

million investment

into their city estate

through a housing

stock transfer to

Riverside.

A total of 451 tenants

(56.58%) voted ‘yes’ to

the transfer from Hull City

Council to Riverside, from

a turnout of 797 (64.9%).

This means that 1,229

tenants will transfer,

many of them benefiting

from Riverside’s pledge to

carry out modernisation

work and landscaping

to run-down areas of

the estate.

Continues on page 2

Beating bullying by the book

Children at a Newcastle school are focusing on making

the right choices about their future, thanks to a book

sponsored by Riverside.

Working in partnership with the Children’s Safety Education

Foundation, Riverside paid £540 towards 60 books called

RESPECT! Your Life, Your Choice for the Excelsior Academy’s

PSHE (Personal, Social, Health and Economic) curriculum. Read

the full story on page 5.

Tenants are living well… 2 • Are you covered?… 4 • Service charge review… 4-5

Meet the staff… 6 • Final piece of the jigsaw… 6 • A fairer future…6

Handy hints… 7 • Riverside online… 7 • Brainteaser… 7 • Staff news… 8

Board observer vacancy… 8

RNE Summer 2009-8pp-A4.indd 2 14/07/2010 16:36


NEWS AND VIEWS SUMMER 2010 PAGE 2

Hull tenants

vote for future

with Riverside

Continued from page 1

Tenants are

living well

Councillor Nadine

Burton, who

represents the estate

and is Chair of the

URBaN Tenants’

and Residents’

Group, said: “We are

absolutely delighted

with the result. It is

such an opportunity

for the estate and I

hope the people who

voted ‘no’, or didn’t

vote at all, will see

the benefits of the

transfer.”

Riverside has also

promised to refurbish

dozens of long-term

empty properties on

the estate so that

they can be rented

out.

Dave Wiseman,

Assistant Director

at Riverside, said:

“We are incredibly

grateful to URBaN

for their hard work

and support over

the last 18 months.

We are pleased that

the outcome has

been positive and

once consent of the

Communities and

Local Government

department is

obtained we can begin

the regeneration of

North Bransholme.”

Trevor from the Citizens’ Advice Bureau gives residents information on

benefits

Riverside organised its last Living Well event for St

Anthony’s Sheltered Scheme in Walker before handing

over management of the scheme to Riverside ECHG.

Residents attended a presentation from the Citizens’ Advice

Bureau, had a chair aerobics session and enjoyed lunch with

staff before playing Rookie Golf.

The Scheme Manager and residents passed on their thanks for

the event and said that they had thoroughly enjoyed the day.

Riverside funded five Rookie Golf sessions for St Anthony’s

and Riverside ECHG is looking for funding to purchase the

equipment needed so that tenants can join a local league with

Your Homes Newcastle residents.

Annual report to tenants

We’re busy working on our first annual report to tenants to be

produced under the new Tenant Services Authority regulations.

Details of the report, and a summary of our activities this year,

will appear in your next newsletter.

RNE Summer 2009-8pp-A4.indd 3 14/07/2010 16:36


PAGE 3

Come and join us

Estate inspections are

your opportunity to get

involved on the ground, to

look at your area to ensure

problems are dealt with,

and that standards are

achieved and maintained.

If you are interested in

taking part in the inspection

please contact Riverside on

Tel: 0845 111 0000 or on

Tel: 0345 111 0000.

Join us on an estate inspection

AREA HOUSING OFFICER MONTH

Doncaster (North Swaithe/Braithwell) Anita Law July

October

York (Coggan Close) Anita Law July

October

York (Hollybank House)

(to coincide with Coggan Cl)

Anita Law

Walker (Church Walk and Ellesmere) Lynne Fiddes July

October

Tynemouth

(Colbeck Ter,

Argyle St)

Gillian Hamilton/Joanne Scott

Wallsend (Frank St) Gillian Hamilton/Joanne Scott July

Whitley Bay (Victoria Ave) Gillian Hamilton/Joanne Scott July

Blyth (Plessey Ct, Redwood Cres) Gillian Hamilton/Joanne Scott August

Durham (Bridge St, Claypath, Providence) Lynne Fiddes August

Sunderland (Esplanade) Lynne Fiddes August

Teams (Temple Gn) Lynne Fiddes August

Heaton Zone 2 (Mowbray St, Hotspur St, Warwick St, Cardigan Ter,

Heaton Hall Rd, Cheltenham Ter, Stannington Pl, Second Ave, King John

Ter, King John St, Chillingham Rd)

Gillian Hamilton/Joanne Scott

July

July

August

AREA HOUSING OFFICER MONTH

Durham (Ramsey/Turnbull/Alington and Harvey Ave) Lynne Fiddes August

Seaton Delaval (Wheatridge Pk) Gillian Hamilton/Joanne Scott August

Haydon Bridge (The Showfields) Jo Pringle August

Benwell (Terraces) Gillian Hamilton/Joanne Scott July

September

Elswick (Hawthorne Ter and Cross Pde) Jo Pringle September

Rye Hill (Summerhill and Winchester) Gillian Hamilton/Joanne Scott September

Westgate Road (Greenfield Pl, Hill and Hope House) Gillian Hamilton/Joanne Scott September

South Shields

(Selbourne St)

Lynne Fiddes

October

Blyth (Plessey Crt and Redwood Cres) Gillian Hamilton/Joanne Scott October

Annitsford (Cloverhill/Woodcroft) Gillian Hamilton/Joanne Scott October

Bensham (Kelvin, Rayleigh, Rawling) Jo Pringle Once per month jointly with NMI

RNE Summer 2009-8pp-A4.indd 4 14/07/2010 16:36


NEWS AND VIEWS SUMMER 2010 PAGE 4

Are you covered?

A step in the right

Have you ever thought what you

would do if your home was burgled,

caught fire or flooded?

Riverside doesn’t insure your furniture

and belongings, so if you don’t have

your own policy then your possessions

are at risk.

Our new tenants’ home contents

insurance scheme with Royal & Sun

Alliance offers very low premiums, and

special premiums for tenants who are

aged 60 or over, or living in sheltered or

supported accommodation.

If you aren’t already insured, pick

up a prospectus and application

form from your local housing office

or call the Customer Service Centre

on Tel: 0845 111 0000 or on Tel:

0345 111 0000. Or call the Home

Contents Insurance Team direct on

Tel: 0151 285 1384 for advice and an

information pack.

You can either send in your

completed form or call Royal & Sun

Alliance on Tel: 08456 718172 to

apply for cover.

Our new insurance scheme offers:

• peace of mind at an affordable price

• cover that’s easy to understand

• the option to claim by phone

• new-for-old cover (except for clothing

and linen)

• no excess – you don’t have to pay the

first part of any claim

• lots of ways to pay and no bank

account needed – premium payment

options are weekly, fortnightly,

monthly, annually

• cover against fire, theft, vandalism,

storm, flood and burst pipes

• cover available for accidental damage

and belongings outside your home.

No additional home security is required

and all postcode areas are covered.

Riverside is making a fresh start after

launching its new strengthened repairs and

maintenance service, provided by new partners

Mears Ltd.

Many of you have been involved in the tendering

selection process – from visiting other service

providers to choosing Mears as the preferred

contractor.

The new contract will run for five years with the

option to extend for a further five years based on

performance.

You’ll still see some of the same friendly faces as

employees from Wilmot Dixon Sustain, our previous

contractor, have become employed by Mears and are

based at their main office in Newton Aycliffe.

Why the fresh start?

The decision supports the Audit Commission’s

recommendation in March 2008 to market test

our current service and secure best value for both

Riverside and you.

So, what does this mean to you?

You’ll be pleased to hear there will be no disruption

to the service you receive.

You can still report repairs in the same way:

• by calling us on Tel: 0845 1110000 or on Tel:

0345 111 0000.

Here come the men in red

From now on repairs and maintenance operatives will:

Service charges

Riverside is carrying out a project to review its

service charges across the group and is inviting

tenants to tell us what they think of the services

they receive from the current system.

Charges are passed on to tenants when we provide

services including the cleaning of communal areas like

halls and stairs, window cleaning and gardening.

Not all properties need the same services so the cost

differs, depending on where you live. We pay for work

to be done and pass on the cost to tenants.

At the start of each year, we estimate how much

we think these services will cost throughout the

year and split the cost equally between all those

who receive the service. At the end of the year we

RNE Summer 2009-8pp-A4.indd 5 14/07/2010 16:36


ht direction

Beating bullying

by the book

PAGE 5

Our new contractors will soon be a familiar sight

• be wearing red uniforms that have the Mears

logo on them.

• be arriving in a vehicle marked as Mears

working in partnership with Riverside

• still carry an ID badge, which they will show you.

If you are in doubt about the caller or you

would like to check their identification

then call us on Tel: 0845 111 0000 or on

Tel: 0345 111 0000 before letting them

into your home. Genuine callers will

never mind waiting while you check their

identity.

Remember, don’t let anyone in to your home

unless you have seen their ID badge. If in

doubt keep them out.

look at how much the services actually cost and

identify any over or under-recoveries, which are

then passed on to the tenants.

The review is focusing on key areas, including

the quality and type of services provided

and the processes in place to assist in the

management of service charges.

If you would like to comment on service

charges, write to us at Freepost Plus

RRHG-HXRT-AKSR, Riverside, Quality &

Performance, 2 Estuary Boulevard, Speke,

Liverpool, L24 8RF. All responses will be

entered into a prize draw for the chance to

win £25 in high street shopping vouchers.

Children at a Newcastle school are

focussing on making the right choices

about their future, thanks to a book

sponsored by Riverside.

Working in partnership with the

Children’s Safety Education Foundation,

Riverside paid £540 towards 60 books

called RESPECT! Your Life, Your Choice for

the Excelsior Academy’s PSHE (Personal,

Social, Health and Economic) curriculum.

Children aged 12 to14 are learning from the

book’s real life situations to examine various

Excelsior’s Michelle Malone with students Jade

Jacques and Georgia Hendry, and Carolyn

Hewitt from Riverside, Maria Anderson and Kirsty

Williams from Benwell Neighbourhood Initiative

and Deon Krishnan from the Excelsior Academy

citizenship issues. It covers topics from antisocial

behaviour, racial harassment and

bullying to alcohol, drugs and solvent misuse.

Riverside’s Head of Community

Engagement Carolyn Hewitt said:

“We are committed to making our

neighbourhoods safer.

“By raising awareness of the consequences

of young people’s behaviour on their

community and equipping them with the

right information, we are encouraging

them to make decisions for themselves

which impact on their community in a

positive way.”

RNE Summer 2009-8pp-A4.indd 6 14/07/2010 16:36


NEWS AND VIEWS SUMMER 2010 PAGE 6

Meet the staff

Mark Nockels is Housing

Services Co-ordinator for the

division

What do you enjoy most about

your job and why?

Part of my role is to show prospective

tenants around properties, I really

enjoy meeting new applicants and

seeing the letting through from beginning to end, then seeing

how they have settled into their new homes during the new

tenant visits.

What is your biggest work related achievement so far?

My role has many diverse responsibilities including

co-ordinating the mediation service. Resolving tenants’

issues through mediation leads to more sustainable

communities where residents are happy to live.

What would be your one desert island item and why?

My Big Boy BBQ – in the hope that there would be plenty of

food around to cook on it!

What is your favourite book or film and why?

Quadrophenia is my favourite film against the backdrop of the

riots in 60s Brighton. It perfectly captures the teenage need

to belong and identify with your peers, but I am not telling

whether I was a Mod or a Rocker!

Who would play you in a film about your life and why?

I have always fancied myself as a bit of a Clint Eastwood.

Sadly I am told that John Goodman is a much closer match.

Final piece

of the

jigsaw

Riverside has amalgamated

with its sheltered and

supported specialist ECHG.

The amalgamation went

ahead as planned on 31 March,

allowing Riverside to cut down

on legal red tape and cut

unnecessary costs.

This is the second stage of a

process started last April when

other areas of the business

joined together. ECHG will now

be known as Riverside ECHG but

will still offer tenants the same

level of service.

Deborah Shackleton, Chief

Executive of Riverside, said: “The

idea behind the reorganisation

is to cut red tape and make

savings which will allow us to

invest more time and money

into providing more new homes

and improving local services.”

A fairer future

Riverside is helping young people boost their chances of

finding employment by encouraging them to build on their

existing skills.

We are holding a job fair for over 16s on Thursday September 16

where residents can speak to representatives from companies like

Nissan, Rok and Mears about apprenticeships and other opportunities.

Attendees will be able to find out about careers as nail technicians,

mechanics or developing IT, photography, literacy and numeracy

skills. Information will be available on self confidence building,

preparing a CV and interview techniques.

Lunch and transport will be provided and childcare available to those

with children under four.

For more information, contact Caroline Saul on Tel: 0845

111 0000 or on Tel: 0345 111 0000 or Email: caroline.saul@

riverside.org.uk

Contact Caroline Saul

RNE Summer 2009-8pp-A4.indd 7 14/07/2010 16:36


PAGE 7

Handy hints

Remove dead flies and

other bugs from the

windscreen of your car

by wiping with undiluted

vinegar.

Silence a squeaky door by

spraying the hinges with

cooking spray.

To get rid of stubborn

rust stains on metal, just

saturate a pan scourer

with cola and scrub the

mark away.

To remove candle wax

from tablecloths and

clothing allow the wax

to cool, then remove

as much as possible by

hand. Cover the stain

front and back with

brown paper, then use a

hot iron to melt the wax

into the paper. Repeat

with fresh paper until the

stain has vanished.

Protect kids from hurting

themselves on the bath

tap by putting a tennis ball

with a slit in it on the end

of the tap.

Looking for a fun way to

send party invitations?

Try writing them on an

inflated balloon with a

felt tip pen, deflate the

balloons and put into an

envelope.

Spray the bottom of your

shoes with hairspray and

they will have more grip on

slippery floors.

Use ice cubes to water

outdoor hanging baskets

when the weather is warm.

The ice will melt slowly and

ensure your blooms get a

good watering.

Riverside online

Riverside has launched a new website that will transform

the way tenants access information online.

The new website is more tenant-focused and user-friendly than

the previous one. It will:

• have a fresh new look

• be easy to use, with powerful search capabilities

• offer dedicated ‘corporate’ and ‘tenant’ areas, allowing visitors

ease of access

• have YouTube and Flickr streams, bringing the latest in social

networking to the housing sector.

The site will also give tenants the ability to ‘personalise’

their homepage, based on the area that they live in, so that

the content they view will be relevant to their community.

Throughout the development of the website, we have

consulted with tenants through workshops and this

involvement will continue during the testing phase of

the project.

To find out more about the new Riverside website, visit

www.riverside.org.uk

Brainteaser

During the holiday season, you might be planning a trip to

the countryside so here’s an outdoors wordsearch to get

you in the mood. There are 10 words hidden within the grid

but can you find them all?

Fresh air Rambling Village Fete Livestock

Camping Green fields Silence Farmyard

Country lanes

C O U N T R Y L A N E S

A D F R B E W Q U I L I

M E Z I T O R A P L K L

P Q K E Y W U F V N J E

I H F A R M Y A R D H N

N S R W L V T H S Y R C

G R E E N F I E L D S E

D F S T D J O L P K A C

S P H H M F R N L I Y X

L N A Y S L T D U A U K

P L I V E S T O C K G F

O J R A M B L I N G N E

RNE Summer 2009-8pp-A4.indd 8 14/07/2010 16:36


NEWS AND VIEWS SUMMER 2010 PAGE 8

Staff news

We have said goodbye to Chris

Thirlwell who worked in the Finance

Department and Lucy Charters who

worked in our Customer Service

Team, who have both gone on to

new careers.

We also say hello to Caroline

Saul who joined our Community

Engagement team in May, Shaun

Bowden who joined our Property

Services team in June and Jade

Glendinning who joined our

Customer Services team in June.

Board observer

vacancy

Do you want to have the chance to

learn about how Riverside makes

decisions affecting the lives of

residents? If so, why not become a

tenant board observer?

If you are interested in applying

for the position, and would like

more information contact Head of

Community Engagement Carolyn

Hewitt on Tel: 0845 111 0000 or on

Tel: 0345 111 0000.

Youngsters rock

thanks to Riverside

Riverside used Community Chest funds to pay

for a coach to take children on a rock climbing

day out during the school holidays.

The group from the Pelaw View Centre

The children commented that they were ‘buzzing’

after the trip and volunteers from the Pelaw View

Centre sent in a thank-you letter as many of the

children had not had the chance to experience a

trip like this.

Community Engagement staff will continue to

support and work with the group from the Pelaw

View Centre and the North Durham Residents’

Association and are in the process of helping to

organise the annual Durham summer fayre.

If you require this magazine in another format e.g. large print or audio cassette or in another

language, please telephone % 0845 111 0000 or 0345 111 0000

We are happy and able to accept Typetalk calls.

business for neighbourhoods

The Riverside Group Limited: Registered office: 2 Estuary Boulevard, Estuary Commerce Park, Liverpool, L24 8RF

A charitable Industrial and Provident Society. Regulated by the Tenant Services Authority

Printed on 75% recycled paper with 25% from FSC-certified sources

RNE Summer 2009-8pp-A4.indd 1 14/07/2010 16:36

More magazines by this user
Similar magazines