ETSA Case Study TB 19/5#2 (Page 1) - Steatite Rugged Systems
Panasonic Toughbook »case study« Panasonic worked closely with Intergraph and systems integrator TouchStar Pacific to deploy the solution, delivering state-of-the-art geospatial capability to field personnel via the Toughbook. TouchStar Pacific also customised the fit-out of the ETSA fleet of over 200 vehicles with in-vehicle mounting, accessories and antennas. Panasonic Toughbooks in the field with ETSA Utilities, South Australia ETSA Utilities deploys 200 Panasonic Toughbooks as part of critical outage management project. Panasonic Australia and software specialist Intergraph Mapping and Geospatial Solutions have joined forces to deploy over 200 ruggedised Panasonic Toughbook CF-18 notebooks to ETSA Utilities field service crews, running Intergraph’s Outage and Mobile Workforce Management system - as part of the utility’s critical Outage Management Project. The Toughbooks - equipped with a sophisticated Outage and Workforce Management system called InService, developed by Intergraph - will be deployed to field engineers throughout South Australia, where they will be used to manage, log and track outage repairs and crew dispatch. ETSA Utilities is responsible for all aspects of the distribution of electricity in South Australia and serves 771,000 customers with a distribution network of 79,762 kilometres. ETSA, responding to a directive from industry regulator, the Essential Services Commission of South Australia (ESCoSA), undertook a project to review its outage management processes and optimise its crew dispatch capability, mobile tracking and outage reporting including reliability reporting on individual customers. The Outage Management Project will ensure industry best practice for management of operational and customer data across the enterprise and in the field, helping ETSA to manage planned electrical work and unplanned outages quickly and efficiently, as well as track work crews performing routine maintenance. The InService system works by sending an alert via CDMA, and in some cases via satellite, from ETSA’s network operations centre to the Toughbook when a power outage occurs. The Intergraph solution displays a geographical map of the affected area, overlayed with ETSA’s electrical network infrastructure, including details of the current status of the network and information on each of the affected electrical assets. As repairs are conducted, live updates are fed back to the ETSA network operations centre, keeping them updated on the progress of repairs and the crew’s location. As each job is completed, the crew receives new instructions from the network operations centre via the Toughbook. “This system is extremely useful for ETSA, as it will allow us to maximise the efficiency of our field crews. Crews can be divided up into areas of responsibility, with some dedicated to repairing outages while some are engaged in ongoing construction and maintenance,” said Geoff Coultas, Manager Network Facilities, ETSA Utilities. “The field management system from ClickSoftware will analyse the crews in terms of their appropriate experience, proximity to the job and time available. A work order will be dispatched to the most suitable crew out in the field via the mobile capabilities of the Toughbook.” The Intergraph systems and the Toughbook form part of ETSA’s long term plan for an integrated electrical network management model based on a common data source. The current project includes the first stage of the Geographic Information System, Outage Management and mobile field computing interfaced to The Panasonic Toughbooks will be used by ETSA to provide its field personnel with increased mobility, productivity and uptime in all environments and weather conditions. Each Toughbook has ruggedised features designed to prevent damage in harsh outdoor working environments and has a swivel LCD design that converts from a notebook to a rugged touchscreen tablet PC.