Public Management - Schulich School of Business - York University

schulich.yorku.ca

Public Management - Schulich School of Business - York University

Sponsored by:

Public Management

Schulich Centres of Excellence

The Masters Certificate in

Public Management

2009

TORONTO

15 days over 4 months:

JANUARY 14 – MAY 7, 2009

SEEC is one of only four schools in the world ranked in the top tier

of both Executive Education categories (Open-Enrolment and Custom Programs)

by the Economist Intelligence Unit.

Advanced Executive Training for sustainable

leadership and governance in public service.


The Masters Certificate in Public Management

All modules take place in Schulich’s world-class

Executive Learning Centre, Schulich School of Business

York University, 4700 Keele Street, Toronto, ON M3J 1P3

2009 PROGRAM (15 days over 4 months,

every other week on Wednesday/Thursday)

Module 1 > 1 DAY Jan 14

Globalization and Trends 2009

in Public Management

Module 2 > 1 DAY Jan 15

Critical Thinking

Module 3 > 2 DAYS Jan 28-29

Leadership and Stewardship

Module 4 > 2 DAYS Feb 11-12

Enterprise Risk Management

Module 5 > 2 DAYS Mar 11-12

Strategic Performance

Module 6 > 1 DAY Mar 25

Policy Execution and Implementation

Module 7 > 2 DAYS Apr 8-9

Managing Partnerships and

Strategic Alliances

Module 8 > 2 DAYS Apr 22-23

Appreciative Leadership

Module 9 > 1 DAY May 6

Group Projects Presentation

Module 10> 1 DAY May 7

Case Presentations and Graduation

Join us for a free one-hour online information session.

(1-2 p.m. Eastern Standard Time)

Choose 1 from these 3 days:

(1) September 29, 2008 (2) October 29, 2008

(3) November 26, 2008

Enroll online at:

www.seec.schulich.yorku.ca/infosessions

How can Canadian public

service leaders demonstrate

exemplary stewardship and

lead change?

In the new era of global competition,

new models of transformational

leadership – based on stakeholder

participation, stewardship, and shared

values – are essential for public sector

organizations under pressure to deliver

high quality results.

Sponsored by Deloitte and

Touche LLP, the Masters Certificate

in Public Management program is

designed to equip today’s public sector

leaders with the skills and competencies

critical to establishing frameworks

of governance that will encourage

innovation and ensure best practices

throughout their organizations.

2


PROGRAM DURATION:

15

10

DAYS

LEARNING

MODULES

P R O G R A M F E AT U R E S :


World-class instruction

from accomplished

industry leaders




Learning through group

projects that can be

applied to the workplace

immediately

Key trends and issues in

public management that

impact policy making

Strategic management

tools for sustainable

governance and

succession planning

Lead Change with

a Strategic Vision

Establish a framework for sustainable

governance with transformational leadership

tools and techniques gained through the

Masters Certificate in Public Management


A network of

participants and

experts to facilitate

continuous learning


Post program follow-up

for up to 6 months

3


MODULE 1

Duration: 1 day

P R O G R A M M O D U L E D E S C R I P T I O N S

Globalization and Trends in

Public Management

The public sector is under great pressure to change; this

introductory module provides an overview of the global

trends driving these changes and the benchmarking

practices used to manage them effectively.

WHAT YOU WILL LEARN:





Introduction to Public Management program

Classify the primary drivers of change facing the

public sector

Identify key trends in public management that impact

senior policy makers

Develop group projects that will form the action

learning core of the entire program

MODULE 4

Duration: 2 days

MODULE 2

Duration: 1 day

Enterprise Risk Management

Assess, evaluate and manage different levels of risk

in the context of an increasingly interdependent world.

Critical Thinking

Gain new critical thinking skills; improve your ability

to examine issues from new perspectives, reframe

them, and resolve them with creative problem solving

techniques.

WHAT YOU WILL LEARN:




Improve competence in anticipating and preventing

problems before they occur

Develop new approaches to solving public policy

issues that cut across departments and ministries

Accurately determine the causes of problems using

root cause analysis

WHAT YOU WILL LEARN:




Assess and control risk systematically using risk

compliance tools and techniques

Improve leadership communications skills with internal

and external stakeholders

Operationalize risk measures across your organization

through internal risk activities

MODULE 5

Duration: 2 days

Strategic Performance

Strengthen your understanding of the critical link between

strategy development and implementation.

MODULE 3

Duration: 2 days

Leadership and Stewardship

Better lead your stakeholders, in particular

to create innovative and effective stewardship

models and structures.

WHAT YOU WILL LEARN:




Engage stakeholders across organizational lines, and

transfer expertise to them

Implement measures and controls that enable core

workers to achieve common goals

Place stewardship in an environmental context that

supports the organization and promotes it effectively

to the community

WHAT YOU WILL LEARN:




Identify the strategic management tools that best meet

the requirements of your organization

Develop specific plans to maximize the effectiveness of

stakeholder interactions

Understand the potential role of self-governance models

and the monitoring and evaluation mechanisms required

HOW TO RESERVE YOUR PLACE:

Complete Program Registration and fax to Schulich Executive

Education Centre at 416.736.5689 or register online at

www.seec.schulich.yorku.ca.

If you have questions pertaining to the program content, please

call David Barrows, Program Co-Director at 416.736.5079,

toll free 1.800.667.9380, or e-mail dbarrows@schulich.yorku.ca.

4


MODULE 8

Duration: 2 days

Appreciative Leadership

Exercise new leadership models for stewardship-based

partnerships to facilitate positive change throughout

an organization.

WHAT YOU WILL LEARN:




Reveal the useful, desirable, or positive aspects that

already exist in a current situation or condition

Influence organizations, groups, or individuals

through appreciative inquiry methods

Shift management thinking toward analyzing the root

causes of success rather than failure

MODULE 6

Duration: 1 day

Policy Execution and Implementation

Drive innovation and change in your public organization

with the right leadership skills and techniques.

WHAT YOU WILL LEARN:




Develop robust policy execution models and lead

change by creating a culture of continuous

improvement

Revitalize performance and ensure the effective design

of core business processes

Develop the capacity to effectively engage the private

and not-for-profit sectors

MODULE 9

Duration: 1 day

Group Projects Presentation

Apply all skills learned in this program to identify

common issues and opportunities in public management.

WHAT YOU WILL LEARN:




Form groups to research, analyze, prepare options,

and propose recommendation

Present your action learning case to program

participants

Apply methods learned throughout the program to

issues within your organization

MODULE 7

Duration: 2 days

Managing Partnerships and

Strategic Alliances

Build successful partnerships and alliances

by using new techniques for collaboration and

relationship management.

WHAT YOU WILL LEARN:




Explore the newest approaches to managing complex

financial relationships with partners

Address potential goal conflicts with the private

sector and not-for-profit partners using values

analysis methods

Develop skills in drafting complex partnership

contracts, monitoring performance, and developing

dispute resolution systems

MODULE 10

Duration: 1 day

Case Presentations and Graduation

In the final module of the Public Management program,

participants will present the final results of group

projects and receive feedback intended to help

implement these results in their organizations.


There will be a roundtable discussion of the program

and next steps

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PROGRAM FACULTY

PARTIAL CORPORATE

PARTICIPANTS:

P R O G R A M C O - D I R E C T O R S

David Barrows

Gianni Ciufo

Partner

Financial Advisory

Services Group

Deloitte and Touche LLP

Gianni Ciufo specializes in advising

public sector and private sector

clients. He has extensive experience

in project finance, alternative service

delivery, corporate and commercial

banking, real estate development,

and construction.

Dragica Grbavac

FICB, CM

Program Director

Centre of Excellence for

Operational Risk Management

Schulich Executive

Dragica Grbavac works in

the international area helping

organizations to develop

strategies and leading their

operational implementation

through organizational

restructuring, crisis management,

mergers and acquisitions, audits,

and regulatory compliance.

Program Co-Director

Centre of Excellence in Public Management

Associate Director of the Master of Public

Administration Program at Schulich School of

Business, York University

David Barrows is a senior executive

in public administration, education

and training, business-government

relations, and economic analysis.

He is also an expert in trade policy,

having represented the Ontario

government as Director of Sector

Development for more than 20 years.

Dalton Kehoe, Ph.D.

Associate Professor

York University

Dr. Kehoe is a teacher, public

speaker, trainer, facilitator, and

organizational development

practitioner. He teaches Social

Science and Communication

Studies, and is a seminar leader

for the Executive Development

Division of York’s Schulich School

of Business.

Alex Lowy

Founder

Transcend Strategy Group

Alex Lowy consults and writes

on strategy and decisionmaking.

He is co-author of

The Power of the 2x2 Matrix

and Digital Capital and is

co-founder and past president

of Digital 4Sight in Toronto.

Ian Macdonald

Program Co-Director

President Emeritus, York University

Professor of Public Policy and Economics

Director of the Master of Public Administration Program

at Schulich School of Business, York University

Ian Macdonald has held positions as

Chief Economist, Deputy Treasurer,

and Deputy Minister for the

Government of Ontario. Ian has also

received several prestigious awards

including the Vanier Medal in 2000

for distinction in public service, and

excellence in public administration.

Paul Macmillan

National Public Sector

Industry Leader

Deloitte and Touche LLP

Paul Macmillan assists government,

crown corporations, and broader

public sector organizations improve

governance, performance, and

customer service. His areas of

expertise include corporate strategy,

business planning, operations

management, and large-scale

business transformation.

Andy Potter

Associate Partner

Strategy and Operations

Deloitte and Touche LLP

Andy Potter specializes in

public sector consulting. He has

performed projects across all

levels of government and also

has experience in industries

such as telecommunications,

financial services, energy and

resources and manufacturing.

Join our growing

list of participating

organizations in

The Masters Certificate

in Public Management:

Cabinet Office Communications,

Government of Ontario

Deloitte & Touche LLP

Elections Ontario

Entrepreneurship & Youth

Partnerships-MSBE

Government of Ontario –

Office of the Corporate Chief

Health Canada, Business

Transformation & Program

Support Bureau

Human Services Region of Peel

Legislative Assembly of Ontario

Ministry of Children

& Youth Services

Ministry of Community

& Social Services

Ministry of Community

& Social Services-SAMO

Ministry of Government and

Consumer Services

Ministry of Municipal Affairs

and Housing

Ministry of Municipal Affairs

and Housing, Municipal

Governance Policy Section

Ministry of the Environment

Ministry of Training, Colleges

and Universities

Ministry of Transportation

Ontario Ministry of Energy

Ontario Ministry of Finance,

CAC-I&IT Cluster

Parks Canada

Seneca College

York Region District School Board

Brian Hayday

President

Change-Ability Inc

Chris Lynch

Advisor

Corporate Strategy

Deloitte and Touche LLP

Brian Hayday teaches Non-Profit

Management and Leadership at

the Schulich School of Business.

In his public sector consulting

practice, Brian has worked with

the Ministry of Health and Long-

Term Care, the Ontario College

of Teachers and the Workplace

Safety, and Insurance Board.

6

Chris Lynch is a leader in Deloitte’s

Canadian corporate strategy practice.

Chris advises the firm’s public

sector, financial services, and life

sciences clients. His expertise

is to help organizations materially

grow by improving their marketing

and sales effectiveness.

“ I found the content of the modules and high

calibre of presenters very beneficial. Sessions such

as Strategic Planning, Managing Partnerships and

Appreciative Leadership will certainly support me in

my career development in the OPS as we strive towards

creating and sustaining an organization of excellence.”

Madge Linton

Team Leader – Youth Partnerships, Entrepreneurship Branch

Ministry of Small Business and Consumer Services


Who Should Attend?

The Masters Certificate in Public Management is for





Senior level leaders in public service who need to prepare for

succession planning

Professionals in private sector management level who interface

with the government

High potential professionals who aspire for senior level leadership

in not-for-profit and private sectors

Participants can be Assistant Deputy Ministers; Directors;

senior management in health care organizations, school boards

or social service agencies

Why Should You Attend?






Develop innovative thinking for effective leadership in public service

Gain a deeper understanding of the stewardship model of

stakeholder partnerships

Advance your critical thinking skills to handle complex issues

Learn the portfolio approach to public sector investment

Gain practical insights from seasoned faculties from SEEC and senior

partners of Deloitte and Touche LLP

O U R PA R T I C I PA N T S S AY. . .

MESSAGE FROM THE

PROGRAM DIRECTORS

The ways in which we prepare

ourselves to lead change today will

dictate the effectiveness of our

governance framework in the future.

The Masters Certificate in Public

Management program addresses the

leadership issues facing the public

sector by providing public service

professionals with the tools and

techniques instrumental in shaping

the design and delivery of effective

public services.

Our program faculty includes industry

leaders who will share their experience

and knowledge with participants

in an action-learning environment

designed to stimulate insight and

understanding. Through this program,

our goal is to help today’s public

sector professionals strengthen

their skills for engaging all of the

stakeholders whose involvement

in the process of public management

is critical for success.

See you in January 2009.

“ Well thought out program with some great content.

Group interactive sessions were very thought-provoking

and good chance to get to know others.”

David Lucescu

Coordinator, Business Advisor Services

Ministry of Small Business and Entrepreneurship

“As we assume leadership roles in evolving organisations facing complex

challenges and engaging multiple stakeholders we need to have great

insight. This Schulich program taught us cutting-edge models to address

sophisticated issues, and expanded my network of talented professionals

in both the public and private sectors. I am able to put forward better

policies and programs.”

Mesmin Pierre

Director, Historic Sites Planning and Programs Branch

Parks Canada

“This program should be an essential part of any public leader/

manager’s toolkit. It helped me to develop a strategic perspective

to apply to my daily practice of public management.”

David Barrows

Program Co-Director

Centre of Excellence in Public Management

Associate Director of the Master of Public

Administration Program at Schulich School

of Business, York University

Ian Macdonald

Program Co-Director

President Emeritus, York University

Professor of Public Policy and Economics

Director of the Master of Public Administration

Program at Schulich School of Business,

York University

7

Diane Wise

Manager, Centralized Service Delivery Unit

Service Delivery Branch, Employment and Training Division

Ministry of Training, Colleges and Universities


REGISTRATION DETAILS

Program Dates

January 14 – May 7, 2009



Unless otherwise announced, all modules of the

Masters Certificate in Public Management commence at

9:00 a.m. and end at 4:30 p.m.

Seating for each program is limited, please register early.

Program Location

Executive Learning Centre

Schulich School of Business

York University, 4700 Keele Street

Toronto, ON M3J 1P3

Tel: 416.736.5079 Fax: 416.736.5689

Toll Free: 1.800.667.9380

Program Fee

■ $8,500 CDN + 5% GST = $8,925

■ Program fee includes program tuition, teaching materials,

lunches and refreshments.

Schulich Executive Education Centre’s liability is limited

to reimbursement of paid tuition fee. Full program fee is

payable prior to start of program.

■ To obtain discount for multiple registrations from

one organization, please contact Manager, Public Programs

at 416.736.5079.

Certificate of Program Completion

■ Participants must attend all in-class lectures and

complete all required assignments in order to receive

a certificate.

■ Upon completion of the Masters Certificate in Public

Management, you will receive a framed certificate,

stating you have successfully completed the program.

Registration Process

To be accepted into this program, please submit your

completed registration form by:

MAIL

The Registrar, Schulich Executive Education Centre

Executive Learning Centre

Schulich School of Business, York University

4700 Keele Street, Toronto, ON M3J 1P3

FAX

Schulich Executive Education Centre, 416.736.5689

ONLINE REGISTRATION

www.seec.schulich.yorku.ca

You will be notified of your acceptance into the

program approximately two weeks after receipt of

your registration. Early registration is recommended

as space for this program is limited.

Deposits, Transfers, Replacements

and Cancellations

IMPORTANT: A deposit of $800 is required to enroll in the

program. Please include your credit card information on

faxed or online registrations, or mail a cheque along with

your completed program registration.

■ If you are unable to attend the program, you may

transfer to the next session, subject to the 21-day

written notification requirement, or your organization

may name a replacement candidate.

■ Only one transfer to another alternate session will

be permitted (subject to space availability) without

penalty. Each subsequent transfer request has a

$200 administration fee.

■ A full refund will be issued for written cancellations

received a minimum of 21 days before the program

start date. Written cancellations received after

December 24, 2008 will incur an administration

charge of $800.

■ Non-attendance or withdrawal after program start

date will incur a full program fee.

For Further Information

If you would like more information regarding the program,

please contact:

David Barrows

Program Co-Director

Centre of Excellence in Public Management

Tel: 416.736.5079

Fax: 416.736.5689

Toll Free: 1.800.667.9380

E-mail: dbarrows@schulich.yorku.ca

8

Modules, speakers, topics, dates, fees and locations are subject to change.


Design: Genesys Creative Inc.

The Masters Certificate in

Public Management

2009 Program Registration

Register me immediately for the following session:

January 14 – May 7, 2009

Three Ways to Register:

MAIL this form to The Registrar, Schulich Executive Education Centre

Executive Learning Centre, Schulich School of Business

York University, 4700 Keele Street, Toronto, Ontario M3J 1P3

Please make cheque payable to York UniversitySchulich Executive Education Centre

FAX this registration form to Schulich Executive

Education Centre at 416.736.5689

REGISTER ONLINE

www.seec.schulich.yorku.ca

Name f Mr. f Ms. f Mrs. Title

Department / Ministry

Business Address

City Province Postal Code

Telephone

Fax

E-mail

Mobile Telephone

Are you a Canadian citizen f Yes f No Do you hold any other citizenship f Yes f No

Applicant’s Signature

Date

Executive Recommending Applicant

Name

Title

Telephone

E-mail

Payment Method

f Visa f Mastercard f Amex f Cheque (enclosed) f Purchase order (enclosed)

Payment options, please check:

Credit Card Number

Name of Cardholder

Exp. Date

Paid in full

Deposit enclosed

$8,500 CDN + 5% GST

= $8,925

$800 CDN

Cardholder’s Signature

Date

GST# R119306736

9 YK3287 A B C D E


OTHER SCHULICH EXECUTIVE PROGRAMS AVAILABLE:

Executive Program in Sales Management

Executive Program in Supply Chain & Logistics Management

The Masters Certificate in Business Analysis

The Masters Certificate in Enterprise Risk Management (ERM)

The Masters Certificate in Healthcare Management

The Masters Certificate in Innovation Management

The Masters Certificate in Lean Six Sigma – Black Belt

The Masters Certificate in Marketing Communications Leadership

The Masters Certificate in Marketing Management

The Masters Certificate in Municipal Leadership

The Masters Certificate in Project Management

The Masters Certificate in Public Safety Management

The Masters Certificate in Strategic Alliance Management

The Masters Certificate in Supply Chain and Logistics Management

For details please visit www.seec.schulich.yorku.ca

The Schulich Executive Education Centre (SEEC) has become an essential port of call

for public and private organizations whose key managers and executives need

advanced business training.

Wherever you are, SEEC can provide powerful, customized learning experiences that

place cutting-edge content in a real-world context to give you and your organization

a true competitive advantage. Course programming can be delivered in Canada or in

dozens of locations around the world.

“SEEC and ye shall find.”

| Tel: 416.736.5079 | Fax: 416.736.5689 | www.seec.schulich.yorku.ca

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