Supplementary A - London Borough of Hillingdon

hillingdon.gov.uk

Supplementary A - London Borough of Hillingdon

London Borough of Hillingdon

Cabinet

Meeting date: THURSDAY 15 TH MARCH 2007

Time:

Venue:

7 PM

COMMITTEE ROOM 6, CIVIC CENTRE

HIGH STREET, UXBRIDGE

The appendices for the following items are attached :-

Item 3 - Review of The Council’s Secure and Probationary Tenancy

Agreement and Conditions

Item 5 - Minor Changes to the Housing Allocation Policy

Item 6 - Quarter 3 Monitoring for Council Plan Council Plan and Community

Strategy Work Programmes, Achievements and Quarterly Performance

Report

Item 11 - Property Asset Management Plan 2007 (appendices to follow)


Tenancy

Agreement

and

Conditions

COUNCIL LOGO

Cabinet report 15 th March 2007 appendix to Item 3 Page 1


This page contains information about whom this agreement applies to, where to get

advice and how to serve notice on the London Borough of Hillingdon. It does not form

part of your Tenancy Agreement.

Since May 2003, Hillingdon Homes Limited has managed the housing stock of the London

Borough of Hillingdon on behalf of the Council. The London Borough of Hillingdon remain,

however, your landlords and your agreement is still with them.

At the front of this document is the agreement for both Probationary Tenancies and

Secure Tenancies. Both of those types of tenancy can be equitable or legal (see

definitions).

There are two copies of the agreement; one for you to keep and the other will be retained

by us.

If there is anything you do not understand about your tenancy, you should ask a member

of staff at the relevant Housing Office. Alternatively, you can contact a Housing Advice

Centre, a Law Centre, Citizens Advice Bureau or a solicitor to get independent advice.

If you wish to serve notice on the London Borough of Hillingdon relating to your tenancy,

such notice should be addressed to the Mayor and Burgesses of the London Borough of

Hillingdon, Civic Centre, High Street, Uxbridge, Middlesex UB8 1UW, and can be delivered

to any Housing Office (see below).

Ruislip Community Housing Team

130 High Street

Ruislip

Middlesex, HA4 8LP

Hayes Community Housing Team

1390 Uxbridge Road

Hillingdon

Middlesex, UB10 0NE

Yiewsley and Uxbridge Community Housing Team

163 High Street

Yiewsley

Middlesex, UB7 7QH

Cabinet report 15 th March 2007 appendix to Item 3 Page 2


(DRAFT COMBINED PROBATIONARY / SECURE TENANCY AGREEMENT FOR SIGNATURE)

TENANCY AGREEMENT

Address _________________________________

________________________________________

Property Size ______________________________

Reason tenancy granted : _____________________

(Specify : e.g. Transfer/EHU/Waiting list)

Application No. _____________________________

Commencing date of Tenancy __________________

Rent Details

Net rent

Water charge

Garage rent

______________

______________

______________

Service charges ______________

TOTAL

GROSS RENT

______________

Family Composition

Name Date of Birth Relation to tenant

Tenant

Previous address ____________________________________________________________

Please delete any of the following which do not apply :

1. I/We understand that I am/We are probationary tenant/s and that I/We will become secure

tenant/s on the first anniversary of the date that the tenancy started, as long as you have not

started repossession proceedings against me/us or served a ‘notice of extension’.

2. I/We agree that in respect of the above previous address £ …………… arrears of rent are

owing to the Council. In consideration of the Council granting the above tenancy, I/We agree

that any payments made by me / us will first be credited towards these arrears.

3. I/We understand that if I/We have given the Council false information in connection with the

application that has resulted in the tenancy being granted, legal proceedings may be taken

and I/We may be liable for prosecution.

4. I/We confirm that I/We have received an application form for Housing Benefit.

5. I/We accept the above tenancy and confirm that I/We have received a copy of the Conditions

of Tenancy. I/We accept these conditions.

Signed ____________________

Signed ______________________

(Joint Tenants)

_____________________________

Witnessed by _______________________________ Date

_________________________

Cabinet report 15 th March 2007 appendix to Item 3 Page 3


Introduction

This document contains your Tenancy Agreement and conditions of tenancy. It combines

the tenancy conditions for Secure and for Introductory tenancies (known locally as

Probationary tenancies). You will see that some clauses vary according to the type of

tenancy you have and these are marked accordingly. Where clauses are not marked,

they apply to all types of tenancy.

Your Tenancy Agreement is a legal contract between you and the London Borough of

Hillingdon. Full details of the contract are set out in this booklet. It covers all the rights

and responsibilities of you (the Tenant) and of us (the Landlord). It is an important legal

document and should be kept in a safe place. You should take time to read the

whole agreement.

To help you find your way around this document, here is a brief summary of each section:

Definitions 1. This section gives you the definition of certain words that

have a specific meaning in this Agreement.

About your

Tenancy

Agreement

Rent and other

charges

2. This section explains some of your rights and

responsibilities as a Tenant.

3. This section tells you how and when to pay your rent and

any other charges due under this Agreement and what

happens if you don’t pay on time.

Grounds for

Possession

4. This section gives you information about the various

grounds upon which we can seek possession of your

home.

Repairs and

maintenance

5. This section sets out what repair and maintenance

responsibilities we have and what repairs you must carry

out or arrange to have carried out yourself.

Your neighbours

and the community

6. This section tells you how you and your household are

expected to behave.

Living in your

home

7. This section sets out what you are allowed to do in your

home, what changes you can make, who can live with

you, what pets you can keep, and where you can park.

Health, safety and

hygiene

8. This section tells you what you must do to keep your

home safe and how to prevent danger to yourself, your

family and others.

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Communication

and consultation

9. This section sets out how we will treat you, how we

include you in decisions about your home and the

services we provide, and how we deal with complaints.

Ending your

tenancy or handing

it to someone else

10. This section tells you what you need to do when you

decide to end your tenancy or decide to hand it to

someone else and how to move somewhere else.

Changing the

management of

housing services

11. This section explains your right to choose other ways for

your home to be managed.

Buying your home 12. This section explains what rights you have to purchase

your home.

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1. DEFINITIONS

Certain words in this Agreement have a specific meaning because this is a legal

document. The words used may have a different, more general or more limited meaning

than you would normally expect.

Premises, property or

home

1.1 The dwelling let to you, including any garden,

integral garage, carport, hard standing, shed,

outbuilding, fence or wall.

We, us or the Council 1.2 The London Borough of Hillingdon or any agent or

contractor appointed to help carry out the

management and maintenance of the Council’s

housing stock.

You or Tenant 1.3 The legal or equitable tenant of the property. If

you are a joint legal or equitable tenant, then the

words ‘you’ or ‘tenant’ refer to you jointly and

individually.

Assignment

or to assign (secure

tenants only)

1.4 This is the legal process of passing all your

tenancy rights and responsibilities over to another

person.

Care Leaver 1.5 If you are a Care Leaver and a Relevant Child

within the Children (Leaving Care) Act 2000, we

have a duty to maintain you in suitable

accommodation.

Contractual tenants 1.6 If at any time you lose your security of tenure (see

below para.1.24), you will lose many of the rights

and benefits currently attached to your tenancy

and you will no longer be a secure tenant but will

become a contractual tenant.

Contractual tenants have little or no rights

regarding the property and their tenancy can be

ended by service of Notice to Quit.

Demoted tenancy 1.7 The demoted tenancy was introduced by the Anti

Social Behaviour Act 2003 to enable us and other

organisations to deal effectively with anti social

behaviour.

Only a court may demote a tenancy and we may

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make an application if you, members of your

household or your visitors are involved in anti

social behaviour.

If the court orders that your tenancy be demoted,

your secure tenancy will come to an end from that

date and will be replaced by a demoted tenancy.

As a demoted tenant, you will have limited rights

and less protection from eviction than a secure

tenant.

If your tenancy is demoted you will not have the

right to:

• Apply for the right to buy your property

• Sub-let part of the property or take in a

lodger

• Apply to exchange your property

• Improve or alter your home, or seek

compensation for improvements

Besides the four exceptions mentioned above,

once the tenancy is demoted all the other terms

and conditions of your tenancy will apply unless

the court orders otherwise.

If you do not cause any further nuisance or break

your tenancy agreement in any other way, you will

automatically become a secure tenant again after

twelve months.

However if there are further breaches following

the Demotion Order, we may take steps to evict

you from your home.

Domestic Violence 1.8 Domestic violence is any incident of threatening

behaviour, violence or abuse between adults who

are or have been in a relationship together, or

between family members, regardless of gender or

sexuality.

Such violence is not limited to the home and may

take place anywhere.

Equitable Tenants 1.9 An equitable tenant is a sole tenant who has not

yet reached the age of eighteen.

Joint equitable tenants are joint tenants none of

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whom have reached the age of eighteen.

If you are an equitable tenant or joint equitable

tenant the conditions of tenancy apply to you in

the same way as they do to legal tenants.

Unless we expressly say otherwise either at the

beginning of the tenancy or during the tenancy, if

you are an equitable tenant or joint equitable

tenants, we will hold the legal title to the tenancy

for you until the sole equitable tenant, or one of

the two equitable tenants, reaches eighteen or the

tenancy is given up or otherwise comes to an end.

Fraud 1.10 This is when someone gives false or misleading

information or takes certain action in order to get

something which they would not otherwise be

entitled to get, for example money, benefits or a

tenancy.

Household and

members of your

household

1.11 This includes everyone who lives in the property

with you. This could include but is not limited to

your partner, children, friends, carers or lodgers

and others that may live with you even for short

periods of time.

Legal tenant 1.12 A legal tenant is a sole tenant who has reached

the age of eighteen.

A joint legal tenant is a joint tenant who has

reached the age of eighteen.

Mutual Exchange

(not applicable to

probationary tenants)

1.13 Swapping the premises and tenancy with the

premises and tenancy of another tenant. You can

swap with another council tenant or the tenant of

another council or social landlord. Note that you

can only lawfully swap premises with another

tenant with our written permission.

A social landlord in this context refers to either a

Registered Social Landlord (see clause 1.22) or a

Housing Trust which is operating as a charity.

Housing Trusts are housing organisations which

seek to provide affordable housing. Quite a

number of them are also registered social

landlords.

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Neighbour 1.14 Everyone living in the locality, including people

who own their own homes, tenants of other

councils or social landlords or tenants of private

landlords and those in temporary accommodation.

Notice 1.15 This is a formal written document, given either by

you or the Council.

Examples of Notices given by the Council would

include, but are not limited to, a Notice of Seeking

Possession, a Notice to Quit or a Notice of

Variation.

Partner 1.16 A husband, wife, civil partner, same sex partner or

someone who lives with you as your husband or

wife.

Penalty Notice 1.17 This is a notice which can be issued by council in

order to deal with problems such as litter and

noise. The notice will normally require a fine to be

paid for the alleged wrong doing.

Permission 1.18 If, in this Agreement, it says that you must ask for

permission to do something, you must put your

request in writing. The document must be signed

by you or somebody on your behalf and posted or

delivered to the relevant Housing Office. You must

then obtain written permission from your housing

officer before doing whatever it is that requires our

permission.

Possession Order 1.19 This is an Order from the Court granting us

possession of your home.

The Order can be outright or postponed. If

postponed, it is only enforceable (and you will only

lose your home) if you break the condition of the

postponement or commit some other breach of

your tenancy agreement or do something that

gives rise to a ground for possession.

Probationary Tenancy 1.20 The Housing Act 1996, Part 5, allows us to create

‘Introductory Tenancies’ which are defined in

section 124 of that Act. Introductory tenancies

last only for a limited time before they become

secure tenancies; introductory tenants have fewer

rights and less protection from eviction than

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secure tenants.

We call these types of tenancies ‘Probationary

Tenancies’ and every reference to ‘Probationary

Tenancy’ and ‘Probationary Tenant’ should be

construed accordingly.

‘Probationary Period’ refers to the ‘trial period’

specified in under the 1996 Act.

A Probationary tenancy is for a trial period. Such

period initially lasts 12 months. If you keep to the

terms of the agreement during the trial period the

tenancy will automatically become a secure

tenancy after this time.

Every tenant who has not held a secure or

assured tenancy immediately before this tenancy

will be given a Probationary tenancy in the first

instance.

By law, during the probationary period, you do not

have the same rights as a ‘Secure tenant’.

You cannot:

• Apply for the right to buy your home

• Sub-let part of the property or take in a

lodger

• Apply to exchange your property

• Assign your tenancy to another person

• Improve or alter your home, or seek

compensation for improvements

• Apply for the Right to Repair

If we become concerned about your conduct

during the probationary period, we may extend

your probationary tenancy for a further six months.

Quiet Enjoyment 1.21 This refers to your right to live in your property

without unnecessary and /or unreasonable

disturbance from others.

Registered Social

Landlord

1.22 This is any landlord that is registered with the

Housing Corporation to provide social housing.

This can include housing associations, trusts and

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co-operatives.

Secure tenant / tenancy 1.23 A secure tenancy is one:

• that is not excluded from being a secure

tenancy by Housing Act 1985

• that is not a probationary tenancy and has

not been made into a demoted tenancy

• that grants exclusive occupation of a

separate dwelling

of which a local authority like us is the

landlord

• where the tenant lawfully occupies the

property as her/his only or principal home

A secure tenant is someone who is granted a

secure tenancy and occupies the property as

her/his only or principal home.

Security of Tenure 1.24 This refers to the rights and benefits attached to

secure tenancies.

Service Charges 1.25 These are charges that must be paid in addition to

the rent for the property. They are for services or

facilities that you benefit from.

They do not apply to all tenancies. Most often

these are charged to people who live in properties

where there are shared or common facilities that

need maintaining, for example communal lighting

and door entry systems, or where there are

common areas that need cleaning and

maintaining.

Shared or Communal

Areas

1.26 When we use the words ‘shared or communal

areas’ we mean stairs, lifts, landings, foyers,

entrance halls, roofs, paved areas, shared

gardens, bin stores, parking bays and any other

area accessible to more than one person.

Statutory Undertakers 1.27 Persons authorised by an enactment or statutory

provision to carry out certain public functions (e.g.

Transco).

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Subletting & Lodgers

(not applicable to

probationary tenancies)

1.28 Subletting is entering into an agreement with

another person, either written or verbal, by which

they pay you money to live in the whole or part of

the property, while you live either somewhere else

or live in the other part of the property. The person

you sublet to is called a Subtenant.

A lodger is someone who lives in the property with

you but to whom you have not sublet the whole or

part of the property.

If you have a demoted or probationary tenancy,

you are not allowed to take in a lodger or sublet

the whole or part of the property.

If you are a secure tenant you are permitted to

allow a lodger(s) to live in your property as long as

you fulfil the requirements set out in paragraph 7.4

below. You are also permitted to sublet part of the

property as long as you fulfil the requirements set

out in 7.6 below.

Succession &

Survivorship

1.29 A tenancy may - in some circumstances - be

passed on to another person when the tenancy

dies.

Where a sole tenant dies, the Housing Act 1985

gives the right for the tenancy to pass to the

tenant’s husband/wife/civil partner or family

member.

The law defines a ‘family member’ in this context

as parents, grandparents, children, grandchildren,

siblings, uncles, aunts, nieces, nephews, step

relations, half relations, unmarried partners

(heterosexual) and unregistered same sex

partners.

In the first instance a person is only qualified to

succeed the tenant if he or she lives in the

property as his or her only or principal home.

In the case of family members they must have

been living with the tenant for at least twelve

months.

A statutory Succession can only happen once.

Where one joint tenant dies the tenancy

automatically passes to the surviving tenant under

the rule of Survivorship. In such circumstances,

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the surviving tenant does not have to have lived in

the property at the time of the other tenant’s

death; he or she will be expected to move into it

thereafter.

Survivorship is a form of succession and therefore

it is not possible to succeed to a tenancy that was

held by a surviving joint tenant.

Tenancy Conditions 1.30 The tenancy conditions in this Agreement state

your responsibilities and those of us as Landlord.

Transferring 1.31 This is when you move to another property owned

by us or owned by another council or registered

social landlord.

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2. ABOUT YOUR TENANCY AGREEMENT

Please remember that in this Agreement there are specific sections that are only

applicable to Probationary Tenants and certain sections that are only applicable to Secure

Tenants.

Within this section

Acceptance of the conditions of tenancy 2.1

Your rights as a tenant 2.2

Photographs 2.3

Keeping to the Agreement 2.4

Responsibility of joint tenants 2.5

Consequences of breaking the terms of this Agreement 2.6

Action that may be taken against secure tenants 2.7

Action that may be taken against probationary / demoted tenants 2.8

Access to personal records 2.9

Disclosure of information to third parties 2.10

National Fraud Initiative 2.11

Acceptance of the

conditions of tenancy

2.1 Once you have signed the Tenancy Agreement you

have accepted the conditions of tenancy and are

legally bound by them. However signing this

Agreement does not limit any rights you may have

under any other statutory provisions.

Access to services 2.2 We operate an equal opportunities policy. We aim to

ensure that all tenants can access our services.

Photographs for all

new tenants

2.3 We will take photographs of all new tenants as and

when they come in to sign their Tenancy Agreement

or as soon as is reasonably practical thereafter. The

photographs will be retained electronically and will not

be disclosed to any third parties unless we are

required to do so by law.

Photographs for

existing tenants

2.3.1 At some point in the future photographs of existing

tenants may also be required in order to update our

records. As mentioned above these photographs will

be retained electronically and will not be disclosed to

a third party unless we are required to do so by law.

Keeping to the

agreement

2.4 This Agreement gives you the right to stay in your

home as long as:

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• You do not break any of the conditions of the

Agreement

• You live in the premises as your only or

principal home

• You do nothing that gives rise to a ground for

possession under the Housing Act 1985,

schedule 2

• We have no other reason for asking the Court

to grant a possession order.

Responsibility of joint

tenants

2.5 In the case of a joint tenancy, at least one of the joint

tenants must occupy the property as their only or

main home.

Joint tenants have a shared interest in the property for

the whole period of the tenancy. They are jointly and

individually liable to pay the charges and for all the

obligations under the tenancy.

Consequences of

breaking the terms of

this Agreement

2.6 If you break any of the conditions of this Agreement

we may take legal action against you. The action

taken in such circumstances will depend on the type

of tenancy you have.

Action that may be

taken against secure

tenants

2.7 If you are a secure tenant there are a number of

remedies we may seek if you breach any of the terms

of your Tenancy Agreement. The options we will

usually consider are:

• Order for Possession

• Injunction, including Anti-social behaviour

injunctions

• Order for Demotion of Tenancy

• Anti Social Behaviour Order.

There may be other options that we pursue,

depending on the circumstances

Action that may be

taken against

probationary /

demoted tenants

2.8 For tenants with probationary tenancies we may take

steps to extend the trial period of your tenancy for a

further six months.

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If you have a probationary or a demoted tenancy and

you break any of the conditions of this Agreement, we

may decide to end your tenancy and take legal action

to evict you.

We may also seek an Injunction or Anti Social

Behaviour Order against you for breach of your

tenancy conditions.

There may be other options that we pursue,

depending on the circumstances.

Access to personal

records

2.9 You have a legal right to see information held about

you and your household.

If you wish to view such data you will need to make a

request in writing, pay the relevant charge and

provide proof of your identity.

If you wish to see information given by another person

or organisation you may only do so if they have given

their written permission.

If you think any of the information recorded is

inaccurate you can ask for it to be changed and we

will record this on the file.

Disclosure of

information to third

parties

2.10 You have certain rights under the Data Protection Act.

We will respect these rights at all times and not

disclose personal information to a Third Party unless

we have a duty to do so or are required to do so by

the law.

National Fraud

Initiative

2.11 The Audit Commission is an independent public body

responsible for ensuring that public money is spent

economically, efficiently and effectively. The Council

and its managing agent or contractor have to take

part in a regular National Fraud Initiative (NFI), which

the Audit Commission manages nationally, and which

is administered locally by the council.

The purpose of the NFI is to detect fraud and error in

payments made from the public purse.

The information used in the NFI will include housing

rents and tenancy details, as well as other

information, such as housing benefits. The council

and its managing agent or contractors have a legal

obligation to give this information to the Audit

Commission. It will be compared with the records of

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other councils and public bodies like the Department

for Work and Pensions. Detailed investigations will

be carried out where it looks as though they may be

necessary.

All the information is subject to strict data protection

guidelines and rules of investigation.

3. RENT AND OTHER CHARGES

Within this section

Rent 3.1

Water Rates 3.2

Service charges 3.3

Heating charges 3.4

How to pay your rent 3.5

Notice of rent changes 3.6

Changes in other charges 3.7

Failure to pay 3.8

Allocation of rent payments made 3.9

Rent 3.1 The rent is a weekly amount decided by the council. It

must be paid on a Monday, one week in advance. It may

be increased from time to time and we will send you

notice of any increase.

Water Rates 3.2 Unless you have a water meter you will also pay with the

rent an amount to cover the water rates.

Service charges 3.3 In addition to the rent you must pay any service charge

specified in the Agreement or advised to you from time to

time after the appropriate notification has been given.

Heating charges 3.4 In certain properties we provide heating and/or hot water

for which a separate charge will be made. Such a charge

will form part of your rent.

How to pay your

rent

3.5 You can pay your rent in a number of ways (currently

including) :

• By Direct Debit or Standing Order

• At a Post Office

• At your Bank

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• At the Cashier’s Office

• Over the phone

• On line via the council’s website.

If you have difficulty paying the full rent you should apply

to the council for Housing Benefit.

For full and current information refer to the Tenant

Handbook.

Notice of rent

changes

3.6 From time to time we may change your rent. We will not

change your rent until you have been notified in writing

at least four weeks before you need to start paying any

new amount.

Changes in other

charges

3.7 We will notify you in writing of any changes in other

charges as soon as possible after the decision to alter

them.

Failure to pay 3.8 You must pay your rent and other charges in full as they

become due. If you have difficulty paying see your

Tenant Handbook for advice and more information.

If you fail to pay your rent and other charges we will take

legal action to recover the debt and possibly seek a Court

Order for Possession of your home. This could lead to

your eviction from the property.

Allocation of rent

payments made

3.9 The council may also require the payment of any arrears

owed on a previous tenancy through your current rent

account.

Where arrears exist on a rent account, payments received

will be applied to the oldest debt first.

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4. GROUNDS FOR POSSESSION

Within this section

Secure Tenants 4.1

Notice of Seeking Possession 4.2

Service of Notices 4.3

For Secure tenants only 4.4 – 4.7.3

Grounds for possession 4.4

Grounds on which court may order possession if it considers it reasonable 4.5.1

Grounds on which the Court may order possession if suitable alternative 4.6

accommodation is available

Grounds on which the Court may order possession if it considers it reasonable 4.7.1

and suitable alternative accommodation is available

For Probationary tenants only 4.8 – 4.8.5

For Probationary / Demoted Tenants only 4.8

ALL TENANTS

4.9

Other remedies available to the Council

Eviction 4.10

Being found intentionally homeless 4.11

Order for Possession 4.1 We can only bring your tenancy to an end and

repossess your home if we obtain an order for

possession from the court.

Notice of Seeking

Possession or Notice of

Proceedings for

Possession

4.2 Prior to the issue of legal proceedings we are

required to serve a Notice of Seeking Possession or

a Notice of Proceedings for Possession.

A Notice must give a minimum of four clear weeks

notice prior to the issue of legal proceedings. There

are limited exceptions to this rule, see below.

In some cases the Court may dispense with service

of the Notice.

Service of Notices 4.3 If we need to serve you with a Notice of Proceedings

for Possession, a Notice to Quit or a Notice of

Seeking Possession or any other Notice, this will be

done by either

• handing it to you in person or to any adult at

the property or your last known address

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• delivering it through the letter box of the

property or your last known address; or

• sending it by first class post to the property or

your last known address

We retain the right to choose the most appropriate

method of service.

Grounds for possession

(secure tenants only)

4.4 The grounds for possession are set out in Housing

Act 1985, schedule 2. These are the principal

grounds on which we will seek possession of your

secure tenancy and they are set out below; the law

may change during your tenancy and new grounds

may be added, we therefore may add to this list or

seek possession on different grounds if we believe

that it is appropriate to do so.

It is not enough for us to show that a ground is made

out, we normally will have to demonstrate to the court

that it is reasonable to order possession. This is a

question for the court and means that they will

consider all of the surrounding circumstances when

deciding reasonableness.

If we have to provide alternative accommodation, that

accommodation must be suitable. It is for us to decide

what is suitable in the circumstances, although you

may challenge this in the courts.

Grounds on which court

may order possession if

it considers it

reasonable (secure

tenants only)

4.5.1 Failing to pay the rent or breaking some other

condition of tenancy.

4.5.2 You or a person living in or visiting the property has

been guilty of conduct causing or likely to cause a

nuisance or annoyance to a person residing, visiting

or otherwise engaging in a lawful activity in the

neighbourhood.

You or a person living in or visiting the property has

been convicted of using the dwelling house or

allowing it to be used for immoral or illegal purposes,

or an arrestable offence has been committed in the

property or in the locality of the property.

In the cases where this ground applies the law allows

us to start court action immediately after the Notice

has been served - we do not need to wait for the four

Cabinet report 15 th March 2007 appendix to Item 3 Page 20


week period as we usually do.

Where the anti social behaviour is of an extremely

serious nature, we may consider applying to court for

permission to be excused from the requirement to

serve a Notice of Seeking Possession at all, in which

case we will just bring proceedings against you for

possession.

4.5.3 You or anyone living in the property damages the

property or common parts used by other tenants,

such as a staircase in a block of flats.

4.5.4 You or anyone living in the property deliberately

damages furniture provided by us.

4.5.5 You or a person acting at your instigation, knowingly

or recklessly, gave false information in order to obtain

a tenancy.

4.5.6 Your tenancy has arisen through mutual exchange of

properties and money has changed hands as part of

this transaction.

4.5.7 The property was made available to you (or to a

previous tenant from whom you have now

succeeded), while work was being carried out on your

original property and the work is now complete so

that you can return to live there.

4.5.8 The property was occupied by

• a married couple, or

• a couple who are civil partners of each other,

or

• a couple living together as husband and wife

• or a couple living together as if they were civil

partners

and one partner has left because of violence, or

threats of violence, by the other and the partner who

has left is unlikely to return.

Grounds on which the

Court may order

possession if suitable

4.6 The property is overcrowded and the tenant(s) is(are)

in breach of statutory regulations. The relevant

housing officer will inform you if you are in breach of

Cabinet report 15 th March 2007 appendix to Item 3 Page 21


alternative

accommodation is

available (secure

tenants only)

statutory regulations.

4.6.1 We wish to demolish or rebuild the property or carry

out work on it and cannot do so without obtaining

possession.

4.6.2 The property is part of a redevelopment scheme and

the property is to be sold as part of this scheme.

Grounds on which the

Court may order

possession if it

considers it reasonable

and suitable alternative

accommodation is

available (secure

tenants)

4.7.1 You occupy a property which has been specially

adapted to suit the needs of a disabled person but

there is no longer a disabled person living there and

we need the property to accommodate another

disabled person.

4.7.2 Social Services or a special facility is provided nearby

to help people with disabilities but no one with special

needs resides in the property any longer and we

require the property to house someone who does

have those special needs.

4.7.3 You have succeeded to a tenancy but the property is

larger than you reasonably need.

(This ground does not apply to the spouse or civil

partner of the previous tenant).

For probationary /

demoted tenants only

4.8 There are different rules that apply for probationary

and demoted tenants because you have less security

of tenure and you can therefore lose possession of

your property more easily than secure tenants.

Although we must still obtain an order from the court

before you are evicted and must still act reasonably,

we do not need to show that a ground for possession

has been made out.

4.8.1 If you break any of the conditions of your tenancy we

may decide to end your tenancy and take legal action

against you.

Cabinet report 15 th March 2007 appendix to Item 3 Page 22


4.8.2 Before ending your tenancy, we must send you a

‘Notice of Proceedings for Possession’. This is a

legal notice and it will tell you that we intend to go to

court and ask for a possession order. The notice will

give the reasons why we are seeking possession of

your property.

4.8.3 If you are served with a Notice of Proceedings for

Possession, you have the right to request a review of

the decision to evict you. Such a request must be

made within fourteen days of the date we gave you

notice. The Notice will give full details on how you can

request a review. Full details on the procedure

followed on review are obtainable from your housing

officer.

When we carry out our review, we may decide that

our original decision was wrong and you will be

allowed to stay in the property. We may decide,

however, to uphold our original decision to seek

possession, in which case we will apply to the court

for an order for possession.

4.8.4 The law does not require us to prove a legal reason

in court and there may be many reasons why we

decide to seek possession, some of the most

common reasons we might seek to evict you include

• Anti social behaviour

• Rent arrears

• Damage to the property

4.8.5 Once the matter gets to court, and it is shown that we

have followed the correct procedures, the Judge will

have no choice but to make a Possession Order

against you.

ALL TENANTS

Other remedies

available to the council

4.9 You should be aware that if you breach your

conditions of tenancy or behave in an anti social

manner we may apply to the court for

• An Injunction

• A Demotion Order

• An Anti Social Behaviour Order

• The suspension of your right to buy

• Any other order which the law allows us to

Cabinet report 15 th March 2007 appendix to Item 3 Page 23


seek at the same time as an order for

possession and which we consider necessary

in all the circumstances.

Such action can be taken in addition to possession

proceedings.

Eviction 4.10 If, after a Possession Order has been obtained you

do not keep to the terms of the order, we may apply

to court and ask the bailiffs to evict you.

Being found

intentionally homeless

4.11 You should also be aware that if the court makes a

Possession Order against you and you subsequently

present as homeless to any local authority you and

your household might be found to be intentionally

homeless, which means that the local authority may

not have a duty to accommodate you.

Cabinet report 15 th March 2007 appendix to Item 3 Page 24


5. REPAIRS AND MAINTENANCE

Within this section

Council’s obligation : General Repairs 5.1

Wilful damage and neglect 5.2

Right to repair 5.3

Alterations and adaptations 5.4

Maintenance of common parts 5.5

External painting 5.6

Services 5.7

Major works of repair and improvement 5.8

Alternative Accommodation 5.9

What the tenant must do: 5.10

Faults/ disrepair 5.11

Defects 5.12

How to report repairs / defects 5.13

Duty to grant Access 5.14

Emergency Access 5.15

Gas Safety Checks 5.16

Maintenance of the council’s fittings and fixtures 5.17

Protecting the pipes 5.18

Your own equipment 5.19

Fuses, light bulbs, fluorescent tubes and starters 5.20

Pest control 5.21

Insurance 5.22

Council’s obligation:

General Repairs

5.1 We will keep in repair and proper working order:

• The structure and outside of the property

including drains, gutters and external pipes

• Installations for the supply of water, gas and

electricity and for sanitation including

basins, sinks, baths and toilets

• Any fires or central heating or installation of

water heating which belong to us

• Lift services and communal amenities.

We will carry out these repairs within a reasonable

Cabinet report 15 th March 2007 appendix to Item 3 Page 25


period of time after notification of the repair issue.

Under normal circumstances urgent repairs will be

dealt with or made safe as soon as possible.

Wilful damage and

neglect

5.2 We may refuse to carry out works or repairs if they are

needed because of your failure to use the property in

a tenant-like manner.

Right to repair

(secure tenants only)

5.3 If you are a secure tenant you have a legal right to

carry out certain repairs yourself and claim

compensation if they are not carried out by us within a

reasonable time.

Details of how to make enquiries about the Right to

Repair can be found in the Tenant Handbook.

Alterations and

adaptations (secure

tenants only)

Alterations and

adaptations

(probationary /

demoted tenants only)

5.4.1

5.4.2

If you are a secure tenant you must seek our

permission before making alterations or adaptations to

the property (further details can be found at 7.9). We

may impose conditions when giving permission for

any alterations or adaptations, which you must comply

with.

We will not accept any liability or responsibility for

maintaining any alteration or addition you have made

to your premises or for any problems caused to the

rest of your property by such alterations or

adaptations.

If you are a probationary or demoted tenant you are

not permitted to make any alterations or adaptations

to the property during the trial period.

All tenants

5.4.3

You may be charged the cost of removing any

unauthorised alterations or adaptations which you

have done either as a secure tenant or as a

probationary or demoted tenant.

Maintenance of

common parts

5.5 We are responsible for keeping the common parts of

the building in a reasonable state of repair and in a

safe condition. This includes, but is not limited to

paths, steps, stairs, landings, corridors, halls, play

areas and open spaces and fire escapes.

We will inspect the common parts of blocks and

estates at regular intervals.

Cabinet report 15 th March 2007 appendix to Item 3 Page 26


External painting 5.6 We will redecorate the exterior of the property and any

communal areas such as halls, staircases or corridors

at regular intervals.

Services 5.7 Where we provide door entry systems, lifts, or the like,

we will maintain such services efficiently as far as is

reasonably practicable. We will not be liable for any

failure in services, where the cause is beyond our

control.

Major works of repair

and improvement

5.8 We will seek and consider the views of all affected

tenants on any proposed major repair and/or

improvement scheme.

Alternative

accommodation

5.9 If you have to be rehoused on a temporary basis so

that work may be done to your property, we will try to

arrange rehousing in a suitable alternative property.

If you are moved to alternative accommodation, you

will normally be required to return to the original

property once the works have been completed.

While you are living in alternative accommodation

during any works, unless you are given an agreement

governing your occupation of the temporary

accommodation, you must comply with the terms of

this agreement as if it applied to the temporary

accommodation. Similarly, any conditions imposed on

your occupation of the property - including payments

of arrears of rent under an order for possession or

terms as to your behaviour - must still be complied

with while you are in the temporary accommodation.

If you are required to return to the property once the

works are completed, you must vacate the temporary

accommodation when requested to do so.

If, because of major damage to a property, you lose

the use of the living room or a bedroom you may

apply to the relevant housing officer for a reduction in

rent until the damage is repaired.

What the tenant must

do:

5.10 You also have certain legal obligations and must carry

out repairs for which you as tenants are responsible.

For more details see your Tenant Handbook

Cabinet report 15 th March 2007 appendix to Item 3 Page 27


Defects, faults and

disrepair

5.11 You must report immediately to us or our agents any

defect in the property which is likely to affect public

health or the stability of the structure. Other faults or

disrepair must be reported as soon as possible.

How to report repairs /

defects

5.12 Repairs and defects can be reported by telephone,

email, in person or in writing. Further details of how to

report defects and repairs can be found in the Tenant

Handbook.

Duty to grant Access 5.13 Access will normally be required for the following (but

not limited to) purposes:

• Inspection of the state of repair and condition of

the property or an adjoining property

• To carry out repairs or improvements or gas

servicing or safety inspections

• To ensure compliance with the conditions of

this Agreement and health and safety

Regulations

• To carry out emergency works

If you do not let us in we may take legal action against

you to make you give us access or to allow us to

make a forced entry into the property.

If we do this, we may ask the court to order you to pay

our costs of doing so, which costs may be added to

your rent account. This may cause your rent account

to fall into arrears.

Emergency access 5.14 In an emergency our officers, agents or anyone

working on our behalf may enter your property or

adjoining property using any appropriate means

necessary; but on completion of the work or

inspection your home will be properly secured and

repaired if necessary. You may need to collect the

keys to any new lock from your housing officer during

office hours.

An emergency in these circumstances is where in our

opinion someone’s safety is or may be at risk, or

where there is a risk that the property or other

properties could be badly damaged.

Gas Safety Checks 5.15 By law, we must inspect and service all gas

Cabinet report 15 th March 2007 appendix to Item 3 Page 28


appliances in your home every year. This check is for

your own safety and protection. You must allow us,

our contractors, our managing agents or the statutory

undertaker (e.g. Transco) access to your property to

carry out this service. Even if you have had your gas

appliances removed, we will still require access if

there are gas pipes serving the property, as these will

need to be checked. You will be notified of the date on

which the service will be carried out. If you cannot

keep the appointment you must notify those

concerned as soon as possible and make an

alternative appointment.

Failure to keep the appointment made for you is a

breach of your tenancy conditions. It is also a breach

if you fail to make yourself available or deny us

access to your property. In such circumstances we

may get an injunction against you through the courts,

or we may start legal action against you for the

repossession of your home.

Any court action taken will involve costs which we will

seek to recover from you in full. Those costs may be

added to your rent account. This may cause your rent

account to fall into arrears.

Maintenance of the

council’s fittings and

fixtures

5.16 It is your responsibility to keep the inside of your

property and its fixtures and fittings in a good state. If

you fail to take reasonable care of the property and its

condition deteriorates then we can:

• ask you to carry out the repair or replacement

at your own expense and to our satisfaction; or

• if you fail to carry out work or to make good

damage for which you are responsible, we

may, after giving reasonable notice, enter the

property to carry out necessary works and

charge you a reasonable amount

• apply to the courts for a possession order or an

Injunction requiring you to carry out the work

yourself.

Any court action taken will involve costs which we will

seek to recover from you in full. Those costs may be

added to your rent account. This may cause your rent

account to fall into arrears.

Protecting the pipes 5.17 You must take reasonable steps to prevent pipes in

your property from freezing and bursting.

Cabinet report 15 th March 2007 appendix to Item 3 Page 29


Your own equipment 5.18 It is your responsibility to repair and maintain all your

own equipment, such as a cooker or washing

machine.

You must also take active steps to prevent damage to

the property by fire or explosion.

Pest Control 5.19 It is your responsibility to report the presence of mice

or other pests in the property. This clause also

applies to pests found in any garage or outbuilding

and in the garden if it is likely that the pests could

cause nuisance to any person or damage to your or

another person’s property.

See the Tenant Handbook for information on the pest

control service.

Insurance 5.20 You are responsible for insuring all your household

contents and personal belongings against loss or

damage You are strongly advised to take out

adequate insurance. Details of our contents

insurance scheme may be obtained from your housing

officer.

Cabinet report 15 th March 2007 appendix to Item 3 Page 30


6. YOUR NEIGHBOURS AND YOUR COMMUNITY

Within this section

Your entitlement

6.1

Quiet enjoyment 6.2

Anti Social Behaviour by those living in and visiting your property 6.3

Examples of acts which may cause a nuisance or annoyance 6.4

Household Rubbish 6.5

Shared Areas 6.6

Repaying the costs of repairs 6.7

Harassment 6.8

Examples of unacceptable behaviour 6.9

Action that may be taken by the Council 6.10

Domestic Violence 6.11

Your entitlement 6. 1 You are entitled to enjoy living in your property and to

quiet enjoyment of your property.

You should be treated with respect and tolerance by

your neighbours.

You should not be subjected to any form of abuse,

nuisance, annoyance or disturbance.

Quiet enjoyment 6. 2 We will not normally interfere with your rights to the

‘quiet enjoyment’ of your property. This means you

can expect to live in the property without being

disturbed by us unless:

• There is breach of your obligations under this

Agreement

• Any of the grounds for possession (in

particular those relating to anti-social

behaviour (see paragraph 6.4 below) apply

and it is necessary for us to take steps which

restrict your quiet enjoyment

• We are exercising a statutory function

• We are exercising a right set out in this

Agreement.

• Some other circumstances reasonably require

us to interfere with your right of quiet

Cabinet report 15 th March 2007 appendix to Item 3 Page 31


enjoyment

Anti Social Behaviour

by those living in and

visiting your property

6.3 You are responsible for the behaviour of every person

(including children and pets) living in or visiting your

home. You are responsible for their behaviour in your

home, on surrounding land, in shared areas in the

neighbourhood around your home, on footpaths on

your estate and on the communal parking and

shopping areas of the estate where you live, in the

locality or in /or around council offices.

You and anyone living in or visiting your home

(including children and pets) must not behave in a

way likely to cause or capable of causing a nuisance,

annoyance or disturbance to any other person in your

home, on surrounding land, in shared areas in the

neighbourhood around your home, on footpaths on

your estate and on the communal parking and

shopping areas of the estate where you live, in the

locality or in /or around council offices.

Where there is sufficient evidence and we consider

that it is reasonable and within our powers to do so,

we will take action to deal with nuisance and/or anti

social behaviour.

Examples of acts

which may cause a

nuisance or

annoyance

6.4 Examples of nuisance, annoyance or disturbance

include, but are not limited to

• loud noise, loud music, arguing and door

slamming, foul language, dog barking

• excessive and /or persistent and

unreasonable household / DIY noise

• using household and/or DIY appliances at

unreasonable times of day or night and in

particular between the hours of 9 pm to 8am

• playing ball games close to someone else's

home

• abusive, insulting or threatening behaviour

towards any other person living, visiting or

working in the neighbourhood of your property

• inconsiderate use of communal areas

• riding bikes or scooters on communal

balconies and walkways.

Cabinet report 15 th March 2007 appendix to Item 3 Page 32


• keeping dangerous or unsuitable animals

• dogs fouling estates or allowing pets to wander

and fouling common areas

• not taking proper care of pets so that they

create health hazard or produce excessive

noise or odours

• feeding or attracting wild birds or animals,

where such action causes a nuisance or

annoyance to others and /or where it causes

damage to council property.

Other acts which may

constitute a nuisance

6.4.1 In addition, if you live in a block of flats, further

examples of acts which may constitute a nuisance or

an annoyance are:

• slamming doors

• using rubbish chutes at unreasonable hours

• wedging security doors open unnecessarily

• leaving personal belongings on the landing or

in communal areas

Household rubbish 6.5 You must get rid of rubbish or unwanted items from

your home (including the garden) by using the

collection service provided by the council or by taking

them to a refuse centre.

You must not leave any rubbish or unwanted items in

public areas. You must only leave refuse outside the

property on the actual day of collection or on the

evening before. Further details can be found in the

Tenant Handbook.

We may take legal action against you if rubbish is left

outside your property at any other time.

Shared Areas 6.6 You must not keep or leave anything on shared areas

where it could block the landing, stairs or entrances.

This includes (but is not limited to) items such as

bikes, pushchairs, electric scooters, plants and pet

cages.

Repaying the costs of

repairs

6.7 You will have to pay for any repair or replacement

that is caused by vandalism or wilful damage either

by you and /or your visitors or others living in your

property.

Cabinet report 15 th March 2007 appendix to Item 3 Page 33


Harassment 6.8 You may not do, or permit to be done, anything that is

likely to cause harassment, alarm or distress to any

person or defined group of persons whether on the

property, elsewhere on the estate or anywhere within

the London Borough of Hillingdon.

The term ‘harassment’ may mean behaviour

motivated by another’s race, sex, sexuality, age,

religion, disability or other irrational prejudice.

Examples of

unacceptable

behaviour

6.9 Examples of behaviour that may cause harassment

alarm or distress include but are not limited to:

• racist behaviour, racist language, or any

racially motivated acts

• using or threatening to use violence, using

abusive or insulting words, gestures or

behaviour

• homophobic behaviour or homophobic

language

offensive drunkenness

• damaging or threatening to damage another

person’s home or possessions, writing

threatening, abusive or insulting graffiti

• doing anything that interferes with the peace,

comfort or convenience of other people

• vehicle racing

• selling, dealing, abuse or consumption of

illegal or unlawful drugs

Action that may be

taken by the Council

6.10 We take all incidents of harassment, alarm, distress,

nuisance, annoyance and any other anti social

behaviour very seriously and will do everything we

can to stop them. In such circumstances we may

apply to court for one or more of the following:

• A Possession Order

• Demotion Order

• Anti Social Behaviour Order

• Injunction

Cabinet report 15 th March 2007 appendix to Item 3 Page 34


• Suspension of your right to buy

• Refusal to complete a right to buy sale.

Such action may be taken against the tenant or

someone who is the responsibility of the tenant.

Domestic Violence 6.11 We treat all reported incidents of domestic violence

seriously and where there is sufficient evidence will

take appropriate action to stop it or prevent it.

Possession or Injunction Proceedings may be taken

against any tenants who commit or support acts of

domestic violence.

Such violence is not limited to incidents in the home

and can take place anywhere.

Cabinet report 15 th March 2007 appendix to Item 3 Page 35


7. LIVING IN YOUR HOME

Please remember that in this Agreement there are specific sections that are only

applicable to Probationary Tenants and certain sections that are only applicable to Secure

Tenants.

Within this section

Use of the property 7.1

Who can live in the property with you 7.2

Lodgers 7.3

Carer/ Relatives 7.4

Sub letting 7.5

Council’s right to information 7.6

Animals 7.7

Permissions needed 7.8

Improvements and changes you can make to your premises 7.9

Secure Tenants Only 7.9.1

Television Aerials and Satellite Dishes 7.9.2

Probationary/ Demoted Tenants 7.9.3

Right to Compensation 7.10

Use of your garden 7.11

Written Permission needed for works, alterations or improvements to the garden 7.12

High Hedges 7.13

Parking and Cars 7.14

Disabled Parking Bays 7.14.1

Your duty to Council Officers and /or its agents 7.15

Use of the property

Running a business

7.1

7.1.1

Neither you, your visitors nor any member of your

household is allowed to use the property or shared

areas for any illegal or immoral activity. In particular,

you must not use the premises for any drug-related

activity, including the consumption, sale, dealing or

abuse of illegal or unlawful drugs.

If you want to run a small business from the property

you must first get our written permission. We will not

normally refuse permission unless the business could

damage the property or cause a nuisance or

annoyance to your neighbours or those engaged in

lawful activity in and /or around your property.

Depending on the nature of the business it may be

necessary for you to obtain other consent (including

planning consent) or licences. It is your

Cabinet report 15 th March 2007 appendix to Item 3 Page 36


esponsibility to ensure they are in place if required.

Who can live in the

property with you

7.2 You must not have more people living with you than

the maximum number permitted for the property. The

permitted number is written on the back page of this

Agreement.

Lodgers (secure

tenants only)

Lodgers (probationary

/demoted tenants only)

7.3.1

7.3.2

If you are a secure tenant you may take in lodgers

but you must first:

• notify your housing officer and

• ensure that by taking in the lodger you do not

allow the property to become overcrowded.

You must also notify your housing officer when your

lodger moves out.

As a probationary or demoted tenant you cannot take

in lodgers.

Carer/ Relatives 7.4 A carer or relative may move into the property to look

after you. However, they should not move in if it will

cause the property to become overcrowded.

Sub letting (secure

tenants only)

Sub letting

(probationary/demoted

tenants only)

7.5.1

7.5.2

If you are a secure tenant you must not sublet the

whole of your property but may sublet part with

written permission from your housing officer.

Unauthorised or unlawful subletting is a breach of the

tenancy conditions and may lead to legal action for

possession.

As a probationary or demoted tenant you cannot

sub let the whole or part of the property.

Council’s right to

information

7.6 We will ask for information about the names and

numbers of people living in any of our properties.

You must give this information in writing within

fourteen days.

You must inform us in writing when there is a change

in occupancy of the property.

Note that from time to time the council and /or its

agents may carry out random visits to your property

Cabinet report 15 th March 2007 appendix to Item 3 Page 37


without prior notice in order to occupation

arrangements at the property.

Animals

(This clause does not

apply to Sheltered

tenants)

7.7.1 If you live in a property that has been let to you with

direct access to its own private garden you are

allowed to keep one dog. Consent will be required if

you want to keep more than one dog.

Whether or not you have your own private garden

you are allowed to keep assistance dogs for either

yourself or members of your household. Such dogs

include but are not limited to, dogs for the blind and

dogs for deaf people.

If you live in a property that is not let with a private

garden you may keep a cat, small caged pets or fish

in a small aquarium.

Animals

(This clause is

applicable to Sheltered

tenants only)

7.7.2 You are not allowed to keep a cat or a dog. You are

allowed to keep assistance dogs for either yourself or

members of your household. Such dogs include but

are not limited to, dogs for the blind and dogs for deaf

people.

You may keep small caged pets or fish in a small

aquarium.

Permission Needed 7.8.1 You must ask us for permission to keep any other

kind of animal in the property.

Such permission will only be granted if the pet is

suitable for the property concerned.

We will not normally allow you to keep a large reptile

or a large bird in a flat or upper maisonette.

Your responsibility for

your pets

7.8.2 Whether or not permission is required you are

expected to be a responsible pet owner and your pet

or pets must not annoy, disturb, intimidate or attack

other people, or cause any other nuisance. Such

nuisance would include but is not limited to bad smell

and noise.

Dogs must be kept on a lead while on the shared

areas including communal gardens, open spaces,

play areas, walkways, car parks, pavements,

footpaths and landscaped areas.

You must not allow your pet or pets to foul communal

Cabinet report 15 th March 2007 appendix to Item 3 Page 38


areas including communal gardens, open spaces,

play areas, walkways, car parks, pavements,

footpaths and landscaped areas. All faeces must be

removed and disposed of hygienically.

Whether or not permission was required, if we

believe your pet or pets is (are) causing a nuisance

or you are not being a responsible pet owner you will

be in breach of your Tenancy Agreement and find

yourself liable for court action.

Dangerous Dogs 7.8.3 If you keep a dog which is classified under the

Dangerous Dogs Act, you must ensure that the dog

is kept muzzled in all public places. If you don’t you

will be in breach of your tenancy agreement and find

yourself liable for prosecution.

Improvements and

changes you can make

to your premises

7.9

Secure Tenants Only 7.9.1 • You may improve or alter your home, provided

you obtain our written permission and any

necessary Planning or Building Regulation

Consents, before work begins. We will not

increase the rent because of any

improvements you make. Your written request

for permission must be addressed to your

housing officer

• We will not normally refuse permission unless

there is a good reason

• If you make any improvement or alteration to

the property without our written permission,

we may tell you to return the property to how

it was prior to the work and may also take

legal action against you

7.9.1.1 Some examples of work that requires our permission

are (but not limited to) the following

• Installations of bathrooms, showers or fitted

kitchens, central heating, loft and cavity wall

insulation

• Fencing, driveways, extensions or

conservatories

• Window replacements, double or secondary

glazing

Cabinet report 15 th March 2007 appendix to Item 3 Page 39


• Erection of garages, sheds, etc.

• Removal of dividing walls

• Laying wooden or laminate flooring

• Any electrical work

For further information ask your housing officer.

Television aerials and

satellite dishes

(secure tenants only)

7.9.2 You must first get our written permission and any

necessary Planning or Building Regulation Consents

before putting up a satellite dish or a television aerial

on any part of the structure or exterior of your

property or any other property belonging to the

council.

Permission will not normally be given for the

installation of a satellite dish if the block or property

already has a communal aerial in place.

You must not fix any television aerial to communal

parts of the property or block.

Improvements and

changes you can make

to your premises

(probationary/

demoted Tenants only)

Right to

Compensation

(secure tenants only)

7.9.3 If you have a probationary or demoted tenancy you

do not have the right to carry out any alterations or

any improvements on your property.

7.10.1 When your tenancy comes to an end you have a

legal right to be paid by us for some types of home

improvement work. This right applies only to certain

improvements, more details can be found in the

Tenant Handbook or by contacting the relevant

housing officer.

Right to

Compensation

(probationary/

demoted tenants only)

7.10.2 You are not entitled to claim compensation at the end

of your tenancy for any improvements as you do not

have the right to make any improvements or

alterations while you are a probationary or demoted

tenant.

Use of your garden

(all tenants)

7.11 You must ensure the garden is kept reasonably tidy

by cutting the lawn, trimming the hedges and bushes

and by keeping it free of rubbish and weeds.

You must not damage or cut down any tree in your

garden unless you have our written permission.

Cabinet report 15 th March 2007 appendix to Item 3 Page 40


You must not park a motor vehicle or trailer, caravan

or boat anywhere in your garden without our written

permission.

Written permission

needed for works,

alterations or

improvements to the

garden (secure

tenants only)

(Probationary/demoted

tenants only)

7.12

7.12.1

You are required to get written permission before you

erect any shed, conservatory, fence, garage, pigeon

lofts, or if you want to carry out major landscaping to

or construct a pond in your garden.

If you have a probationary or demoted tenancy you

do not have the right to erect any shed, conservatory,

fence, garage, pigeon lofts, or carry out major

landscaping to or construct a pond in your garden.

High hedges 7.13 You must ensure that trees or hedges on your

property are kept at a reasonable height and make

sure they do not cause a nuisance.

If you allow such trees or hedges to become a

nuisance you will be in breach of your tenancy

agreement and may find yourself liable for court

action.

If your neighbour takes the view that a hedge or tree

in your garden is adversely affecting the reasonable

enjoyment of his property, he is empowered by law to

take action to resolve the problem and you may find

yourself served with a ‘Remedial Notice’.

Failure to comply with such a Notice is an offence

and could result in your being prosecuted.

Parking and cars 7.14 You, members of your household and visitors:

• must park your private motor vehicle,

motorcycle or moped considerately and follow

any parking restrictions, signs and markings,

on communal land or on highways adjacent to

or in the locality of the property

• ensure all entrances to driveways, communal

paths and garages remain clear and

unimpeded

• may park a motor vehicle, motorcycle, moped

or SORN (Statutory off-road notified) vehicle

on the property if you have a garage on or

attached to the property, or a separatelyrented

garage, or a permitted parking area

Cabinet report 15 th March 2007 appendix to Item 3 Page 41


within the confines of the property boundaries

• must not park lorries or any heavy trade

vehicles (e.g. HGV vehicles) or caravans,

boats or trailers of any description, on the

property, on communal land or on highways

adjacent to or in the locality of the property for

long or regular periods of time

• must not park illegal, unroadworthy or untaxed

vehicles on communal or housing land or on

the highways adjacent to or in the locality of

the property

• may only park a motor vehicle, a motorcycle or

a moped in the front garden if there is a

dropped kerb from the highway and a suitable

hard standing area

• must not park any vehicles in the rear garden

without the written permission of the relevant

housing officer

Disabled Parking Bays 7.14.1 Only residents with disabilities who have Disabled

Parking Permits may park in any of the Disabled

Parking Bays.

Your duty to council

officers and /or its

agents

7.15 You must not obstruct, abuse, harass, threaten or

assault any of our officers or those of our agents in

the performance of their duties. You must not

encourage or allow any other person to do so.

If this condition is breached we may apply for one of

the following:

• A Possession Order

• A Demotion Order

• An Injunction

• An Anti Social Behaviour Order.

You may also be prosecuted for any criminal offence.

You must allow us, or our agents who produce an

identity card, into the property at all reasonable

times. You will normally be given notice of such a

visit unless it is an emergency.

Cabinet report 15 th March 2007 appendix to Item 3 Page 42


8. HEALTH, SAFETY AND HYGIENE

Within this section

Your responsibility 8.1

Dangerous substances /material 8.2

Your responsibility 8.1 You, members of your household and visitors:

• Must keep the property in good condition

and use the fittings responsibly

• Must keep shared areas of blocks of flats

secure by using the security (entry) systems

properly and not letting strangers in without

identification

• Must not keep mopeds, motorbikes or

electric scooters inside the property or

indoor-shared areas.

Dangerous substances

/material

8.2 You must not keep in the property any liquids or

materials that are dangerous and could harm other

people, catch fire or explode.

In particular you must not use bottled gas, paraffin,

petrol, fire works, other explosives, or anything else

that may be dangerous or a fire risk in, on or near

(but not limited to) any of the following areas

• the property

• communal grounds around the property

• common ground around where garages are

situated

• any other shared area

The council may take legal action against you if you

breach this term.

Cabinet report 15 th March 2007 appendix to Item 3 Page 43


9. COMMUNICATION AND CONSULTATION

Within this section

Your right to be consulted 9.1

How we consult 9.2

Changes to the terms of the Tenancy Agreement 9.3

Rent changes 9.4

Your right to complain 9.5

Your right to be

consulted

9.1 We must consult you and ask for your views about any

plans we have that will significantly affect the property

you live in, the services we provide, or your housing

situation. Such plans may be to:

• carry out modernisation or improvement work to

the property

• carry out modernisation or improvement to the

estate

• change a policy that affects the way we provide

services to you

• change the facilities or level of services we

provide to you.

How we consult 9.2 The way in which we consult you will depend on what

we want to talk to you about and the number of tenants

affected by the issues involved.

• If it affects the property you live in we will most

likely write to or talk to you personally.

• If it involves an area or group of tenants, we

may use a more general way of discussing this

with residents, for example by holding meetings

with tenant and resident Associations or the

Housing Consultative Forum.

We welcome tenants’ views on all our housing

management policies and will normally not change any

major policy or strategy without first considering

tenants’ views.

Cabinet report 15 th March 2007 appendix to Item 3 Page 44


In order to increase opportunities for consulting

tenants, we encourage the formation of new tenant

and resident Associations and will give advice and

assistance in setting them up.

Changes to the terms

of the Tenancy

Agreement

9.3 The terms and conditions of your Tenancy

(excluding rent) may only be changed by

• agreement between us as Landlord and you as

Tenant; or

• the delivery to you of a ‘Notice of Variation’,

giving at least four weeks’ notice of the

proposed changes. Before this Notice can be

served, we must ask your views about any

major changes we plan to make to this Tenancy

Agreement.

We will write to you personally asking for your views

and giving you a set time in which to respond. Once

we have finished consulting everyone involved, we will

write to you to tell you what changes are to go ahead.

Rent changes 9.4 We do not have to consult you about changes to your

rent or service charges. However, we will write and tell

you at least four weeks before you need to start paying

any new amount of rent or service charge.

Your right to complain 9.5

If you are unhappy with any of our services, we want

you to let us know. It is best to try and settle the

complaint directly with the officer involved.

If you are not satisfied with the response you receive,

you may wish to make a formal complaint. In this case

you can get in touch with the complaints officer.

Further details can be found in the Tenant Handbook.

Cabinet report 15 th March 2007 appendix to Item 3 Page 45


Cabinet report 15 th March 2007 appendix to Item 3 Page 46


10. ENDING YOUR TENANCY OR HANDING IT TO SOMEONE

ELSE

Please remember that in this Agreement there are specific sections that are only

applicable to Probationary Tenants and certain sections that are only applicable to Secure

Tenants.

Within this section

Assignment and Mutual Exchange (secure tenants only) 10.1

Mutual Exchange (secure tenants only) 10.2

Probationary / Demoted Tenancies have no right to exchange 10.3

Ending your tenancy 10.4

Ending a Contractual Tenancy 10.5

Preparing to leave your home 10.6

Keys 10.7

Death of a Tenant 10.8

Succession 10.9

Assignment (secure

tenants only)

10.1 If you want to pass the tenancy on to someone else it

is called ‘assignment’.

If you are a secure tenant, it may be possible to assign

the tenancy in the following circumstances:

• To a person who would qualify as a successor

tenant if you died

• If assignment is ordered by a court under

Matrimonial Law

• To another secure tenant by mutual exchange

You are not permitted to assign the property without

first obtaining written permission from your housing

officer.

Mutual Exchange

(secure tenants only)

10.2 You may only mutually exchange your tenancy with

our written permission. We will not withhold

permission unless there is a good reason.

We will not normally allow you to exchange if:

• You owe us rent or other charges

• You are already subject to a Court Order to give

Cabinet report 15 th March 2007 appendix to Item 3 Page 47


up possession of the property

• Possession proceedings have been issued

against you on any of the grounds for

possession or a Notice Seeking Possession

has been served on you

• An Injunction, an Anti Social Behaviour Order or

an order for possession has been granted on

the grounds of nuisance

• Your property will be too large or unsuitable for

the household moving in

• Your property has been adapted for a physically

disabled person and if the exchange is allowed

to go ahead no one moving into the property

needs the adaptations

• Your property is one that is let to people with

special needs and services to assist with those

needs are provided near the property.

We may refuse to allow you to proceed with the

mutual exchange until you have completed any repairs

that are your responsibility. This will include any

damage to the property caused deliberately or

carelessly by you or any member of your household,

or a lodger, a subtenant, child, visitor or pet.

Probationary /

Demoted Tenancies

have no right to

exchange

10.3 If you have probationary or a demoted Tenancy you

do not have the right to sublet, assign or exchange

any part of the property.

Ending your tenancy 10.4 To end your tenancy, you must give four weeks’ notice

in writing ending on either a Sunday or a Monday. In

certain circumstances we may accept notice of a

shorter period.

If you give notice, you must give full vacant

possession when leaving the property.

If you are joint tenants and one of you gives written

notice, this will end the tenancy for both of you. When

the notice expires, the other joint tenant will have no

right to remain living in the property

Ending a Contractual

Tenancy

10.5 To end a contractual tenancy either side must give

four weeks’ notice in writing ending on either a Sunday

or Monday.

Cabinet report 15 th March 2007 appendix to Item 3 Page 48


Preparing to leave

your home

10.6 You must remove all your possessions from the

property unless you have a written agreement with us

to leave certain items behind. This does not apply to

any furniture or equipment provided by the council.

You must arrange for the repair of any damage to the

property that has been caused by you or any member

of your household.

If you do not carry out any of the required repairs or do

not do it to a good standard, we will carry out the work

ourselves and charge you the full cost.

You will also have to pay the full cost of certain other

repairs and other works you should have done before

you left. These will include

• correcting any alteration you have done to the

property without our permission

• removing, storing or disposing of

items left in the property

• cleaning the property or clearing your garden if

not left in a reasonable condition.

Keys 10.7 You must ensure the property is safe and secure

before you leave. This includes making sure that it is

properly locked up before you hand in the keys.

All keys (including any copies) to the property,

outbuildings and access security doors must be

delivered to our housing officer by noon on the day the

tenancy ends.

If the keys are not returned by noon on the day the

tenancy ends, you will continue to be responsible for

paying rent for the property until the keys are returned.

If it is necessary for us to change the locks because

keys are not returned we may charge you the cost of

so doing.

Death of a tenant 10.8 Please note that when a tenant dies, any entitlement

to housing benefit stops from the date of the tenant’s

death.

Succession 10.9 If you die, your tenancy may be taken over by

Cabinet report 15 th March 2007 appendix to Item 3 Page 49


someone else. This process is called succession (see

definition in clause 1.29). The number of times this

can happen to a tenancy is limited to one succession.

The following people can succeed to the tenancy:

• a surviving joint tenant

• Your surviving spouse or civil partner provided

that there has been no previous succession and

your spouse or civil partner is living with you at

the time of your death

• If there is no surviving joint tenant, spouse or

civil partner the tenancy may be granted to

another member of your family (see definition in

clause 1.29), if that person is living with you at

the time of your death and has been living with

you for a least twelve months prior to your

death and again there has been no previous

succession

• All other cases will be considered at the

council’s discretion.

Cabinet report 15 th March 2007 appendix to Item 3 Page 50


11. CHANGING THE MANAGEMENT OF HOUSING SERVICES

Within this section

Your right to manage 11.1

Your right to manage 11.1 You, together with other tenants in your area,

have the right to manage your properties or

certain services through a tenant-run

organisation. This is called the right to manage.

You can get information about this from your

housing officer.

Cabinet report 15 th March 2007 appendix to Item 3 Page 51


12. BUYING YOUR HOME

Please remember that in this Agreement there are specific sections that are only

applicable to Probationary Tenants and certain sections that are only applicable to Secure

Tenants.

Within this section

Rights of Secure Tenants 12.1

Suspension of the Right to Buy (for Secure tenants) 12.2

Suspension of council’s obligation to complete a Right to Buy sale 12.3

Right to Buy: Tenants with Probationary or Demoted Tenancies 12.4

Rights to buy (secure

tenants only)

12.1 If you are a secure tenant you may have the right

to buy your property, subject to certain conditions

and limitations. For further information on the

right to buy, speak to your housing officer.

Suspension of the Right

to Buy (secure tenants)

12.2 If you or a person living in or visiting the property

has engaged or threatened to engage in anti

social behaviour, we can seek an Order from

court which will have the effect of suspending

your right to buy for a specified period .

Suspension of council’s

obligation to complete a

Right to Buy sale

12.3 You will not be able to compel us to complete a

right to buy sale where court action is pending

against you.

Right to Buy (tenants

with probationary or

demoted tenancies)

12.4 If you have a probationary or demoted tenancy,

you are not allowed to apply to buy your home

until you become a secure tenant.

The length of your probationary tenancy will be

taken into account, if you become a secure

tenant, when considering your eligibility to buy

your home.

However, any period in during which a tenant

holds a demoted tenancy may not be included

within the qualifying period for the right to buy or

the level of discount to which a secure tenant is

entitled.

Cabinet report 15 th March 2007 appendix to Item 3 Page 52


Cabinet report 15 th March 2007 appendix to Item 3 Page 53


MAXIMUM NUMBER OF PEOPLE ALLOWED TO LIVE IN YOUR PROPERTY

Overcrowding:

The overcrowding standard is set down in statute and this is the standard which is applied

by the authority but, should there be a change in the legislation, the authority will apply the

law in force at the time, having notified their tenants of the change.

The current legal standard:

Look at each of the three sections below. The lowest number is the maximum number of

occupants allowed in the house. Depending on the circumstances, as the Tenant, you may

be breaching the Act. It is also possible for there to be overcrowding in circumstances

where no-one is at fault (for instance where natural growth occurs and a child in the

household reaches the relevant age).

1. Room Standard

(in all cases babies under 1 = 0 persons, children 1-10 years = ½ person, over 10 years

= 1 person)

1 room - 2 persons

2 rooms - 3 persons

3 rooms - 5 persons

4 rooms - 7½persons

2. Gender–based overcrowding

No two persons, over 10 years old, of opposite sex should have to sleep in the same

room (unless living as a couple). This does not allow for couples to have a room to

themselves - the standard would not be breached if the mother slept in the same room

as the daughter and the father with the son.

3. Space Standard

(People are defined as in 1. above)

10.2m2 or more = 2 persons

8.36m2 - 10.2m2 = 1 persons

6.5m2 - 8.36m2 = 1 person

4.66m2 - 6.5m2 = ½ person

Please note: A room includes a bedroom, living room, dining room, study etc. but does not include the kitchen, bathroom

or hallway. If you have kitchen/diner, do not include the kitchen area of the room.

Cabinet report 15 th March 2007 appendix to Item 3 Page 54


HILLINGDON HOUSING ALLOCATION

POLICY

London Borough of Hillingdon

Adult Social Care Health and Housing

Civic Centre

UXBRIDGE

Middlesex

UB8 1UW

Telephone No: 01895 250147

Fax No: 01895 250119

Text Phone: 01895 556487

E:mail: nmailbox@hillingdon.gov.uk

This booklet is as required by Part 6 of the Housing Act 1996 as amended

by Homelessness Act 2002

It is free of charge

It can be made available in bold print, on tape or Braille

The Council strongly opposes Anti-Social Behaviour, Racial Harassment and

Domestic Violence. Behaviour like this will put your re-housing or tenancy at risk.


PLEASE RETURN TO:

LONDON BOROUGH OF HILLINGDON

HOUSING ASSESSMENT TEAM (2N02)

CIVIC CENTRE HIGH STREET UXBRIDGE UB8 1UW

1

Updated: February 2007


CONTENTS

PAGE

Flowchart – From Homeseeker to Tenant 4

1 Introduction 5

2 The Legal Framework 6

3 Completing your Housing Application Form 7

4 Personal Information and Confidentiality 7

5 Joining Hillingdon’s Housing Register 7

6 Members considered as part of the household 9

7 Membership of LOCATA 9

8 Your Housing Need Assessment 9

9 Priority Bands 10

10 Priority Dates 11

11 Adapted Housing for the Disabled 12

12 Households that need to move urgently on medical

grounds

12

13 Homeless households 12

14 Transfers 13

15 Mutual Exchanges 13

16 Cash to help Council Tenants move. 14

17 Checking your circumstances 14

18 Visiting you at home. 15

19 Choosing a property 15

20 Ineligible For An Offer 18

21 Becoming a Tenant 18

22 Allocation outside of the LOCATA scheme 18

2

Updated: February 2007


23 Keeping your application up to date 19

24 False Statements 19

25 Right of Review 20

26 Annual Review of Application 20

27 Complaints 20

APPENDIX 1 – The Allocation Policy

Banding Criteria

APPENDIX 2 – Guide to Property Sizes

APPENDIX 3 – Council Housing Stock as at

January 2006

APPENDIX 4 – Demand for Housing by bed

size need as at December

2006

APPENDIX 5 – Hillingdon Council Lettings &

Housing Association Lettings

by bed size 2005 / 2006

APPENDIX 6 – Access to Information -

Useful

Addresses

3

Updated: February 2007


FLOWCHART – FROM HOMESEEKER TO TENANT

This flow chart shows the process from becoming a home seeker to becoming

a tenant.

Application form completed and sent to Housing Assessment Team (or

Emergency Housing Unit if homeless or threatened with homelessness).


Application assessed according to housing need.

Your band and reason given in writing.


Your individual reference number and coupons

to bid are sent to you by LOCATA


Every two weeks (Friday) there will be a new Locata HOME magazine edition.


You can bid on the website - by telephone – by coupon – by text message

(closing date following Wednesday 2 p.m.)


For each property, all bids are shortlisted by highest

Band and longest waiting time.


If your bid is successful your circumstances will be checked

before any offer of property is made


You decide to accept the tenancy and become the

TENANT or joint tenant (e.g. with a partner)


If you reject an offer, you may usually continue to bid for other properties.

We will let you know if this does not apply to you

If your banding changes as a result of new information we will let you know.

If you are of no fixed abode please give us a c/o address to ensure you

do not miss out on the chance to be re-housed.

4

Updated: February 2007


1. INTRODUCTION

Hillingdon receives many housing applications from people who want to be housed

every year. However, there are not enough properties to meet demand. Therefore, the

Council has a system for prioritising allocation of properties based on applicants housing

need. The rule of the prioritisation is known as the Council’s Allocation Policy which is

described in more detail in this booklet.

We want people to be able to choose the area and property they want to live in. We

also want our policies and procedures to be more open and transparent to all people.

This is why we have changed our allocation policy to a choice based lettings scheme.

Six London Boroughs, Hillingdon, Harrow, Ealing, Hounslow, Brent, Hammersmith and

Fulham have joined forces to promote a new way to help people find a new home. With

our partner housing associations named below, we are now giving people choice when

we let Council and Housing Association homes.

PCHA Housing Association

Catalyst Communities Housing Association

Paradigm Housing Group

Acton Housing Association

Notting Hill Housing Trust

Shepherds Bush Housing Association

Stadium Housing Association

Thames Valley Housing Association

Westway Housing Association

A company, LOCATA, has been formed to work with us as a central lettings agency to

advertise and match people to homes in this new and exciting way. There are

opportunities of cross-borough movement as one in every ten properties is made

available to Home-seekers (H) and existing tenants (T) who want to transfer to another

borough. We welcome any comments or suggestions that will help us improve and

facilitate giving people choice.

The Council is still responsible for the Housing Register and the advertising of both

Council and Housing Association properties within a free magazine called Locata HOME.

However each landlord checks that the applicant who matches successfully to each

property is eligible to be offered it. They will do that in accordance with their lettings

policies and procedures.

LOCATA will monitor, evaluate and review the choice based lettings scheme. This will be

by statistical analysis and speaking with focus groups made up of Home seekers,

tenants, officers of the council, voluntary and statutory agencies.

All Home-seekers and transfers on the Housing Register of the authority or housing

association partners automatically become members of LOCATA.

EQUAL OPPORTUNITIES IN HOUSING

The policy of this Council is to treat everyone equally whatever their age, sex, race,

colour, disability, marital status or sexual orientation.

5

Updated: February 2007


If you prefer to be interviewed by someone of the same sex as yourself, please let us

know and we will aim to do this for you.

ENQUIRIES

If you have a query concerning your housing application, please contact our

Customer Services Advisers on 01895 250147.

2. THE LEGAL FRAMEWORK

Hillingdon Council keeps a housing register of people who want to be considered for

housing by them.

The Council’s allocation scheme operates in accordance with law contained in 1996

Housing Act Part 6 and the amendments made by the Homelessness Act 2002.

In order to ensure that appropriate priority is given in accordance with the above, the

Council decides all policies and the proportion of allocations made to homeless

households.

Additional preference is given to those in urgent need at the discretion of the

Housing Authority.

We have the right in certain circumstances to allocate outside the LOCATA scheme S167

(2E) Housing Act 2002. See Section 18

Eligibility for allocation of housing

Certain persons subject to immigration control are not eligible for the allocation of

housing under the housing law such as:

♦ Over-stayers and visitors to the country

♦ Illegal entrants

♦ Asylum seekers

♦ People in the country on condition that they will not have recourse to public funds

♦ “Persons from abroad” who fail the habitual residence test

♦ “Persons from abroad” who are in breach of the European Community Right of

Residence directive

♦ “Persons from abroad” who have been the subject of a sponsorship agreement for

less than five years and whose sponsors are still alive.

6

Updated: February 2007


3. COMPLETING YOUR HOUSING REGISTER APPLICATION FORM

You may want to consider applying for housing on-line

https://www.locata.org/housingregister/

or http://lbho.hillingdon.gov.uk/housing/needs/index.php

Please ensure that you complete the registration form fully. Some important points to

bear in mind are:

♦ Do not skip questions – we need all the information asked for on the form to see

how we are able to assist you.

♦ If you have any medical conditions that you think might affect your housing needs,

do remember to complete the medical questions.

♦ If you are not sure how to fill in any part of the application form please ask us for

advice and assistance.

4. PERSONAL INFORMATION AND CONFIDENTIALITY

You have the right to see and to confirm the accuracy of information about you, which

is held on computer or in a file.

We will not pass personal information to a third party without your agreement, unless

they have a legal right to obtain it.

Please contact the Customer Care and Complaints Advisor on 01895 250366

5. JOINING HILLINGDON’S HOUSING REGISTER

Registration

Once you have applied to join our Housing Register you automatically become a

member of the Locata choice based partnership. Your registration will be confirmed by

LOCATA Housing Services (company that administers the scheme on behalf of the

participating councils and housing associations) who will also give you a Locata

Identification Number (LIN number) i.e. HIL followed by your Housing Application

number.

The way we decide who has the greatest housing need is to ‘band’ applicants according

to degree of priority. There are four bands ranging from Band A highest to Band D

lowest. Within each band, you will be prioritised according to the date at which you

registered with the Council – the longer you wait, the higher your priority becomes

within that band.

You should speak to our Customer Services Advisers if you need more information

about how this scheme applies to you.

7

Updated: February 2007


It is important to note that The Homelessness Act 2002 allows local authorities to

restrict applications from those applicants for housing where the applicant or a member

of his/her household has been guilty of unacceptable behaviour serious enough to make

him/her unsuitable to be a tenant of the authority. Some examples of such behaviour

include those mentioned below but is not an exhaustive list:

♦ Serious anti-social behaviour where a possession order is being sought or has

been obtained,

♦ Where any member of their household have assaulted a member of staff and an

injunction is being sought or has been obtained,

If a Home-seeker or Transfer tenant is removed from the Housing Register other than

at his/her request or because they have been re-housed, then they will be notified of

this and the reasons for it.

In addition the Home-seeker or Transfer tenant will be advised of the right to request a

review of the decision made to remove them. The request for a review must be made

within 21 days from the date of notification and should be made verbally or in writing

to:

Housing Assessment Team

London Borough of Hillingdon

Civic Centre (2N02)

High Street Uxbridge

Middlesex UB8 1UW

Email: nmailbox@hillingdon.gov.uk

Tel: 01895 250147

You can ask for any decision to exclude you from the scheme to be reviewed.

8

Updated: February 2007


6. MEMBERS CONSIDERED PART OF THE HOUSEHOLD

Partners: A partner who is living with the applicant or tenant and has done so for at

least twelve months or is married.

Children: Born to the applicant(s) under 18 years of age or where the applicant has

legal guardianship. Where there is another legal guardian, decisions will be made on a

case by case basis.

Relatives: Where a dependant relative has joined the household because they are

unable to live independently and there are no other options for the family.

Carers: Where the applicant(s) can demonstrate that a live-in carer is essential.

Other members: Persons who were part of the household at the start of the

registration and are expected to reside together.

7. MEMBERSHIP OF LOCATA

You are automatically registered with Locata if you are an existing tenant of the Council

or participating housing association and have registered for a transfer, or if you are a

Home-seeker, including homeless people and others on the Housing Register of the

Council or participating housing association.

Home-seeker:

If you do not have an existing Council or Housing Association tenancy, you will

be a Home-seeker (H). You can only register your interest in properties that

have been advertised for Home-seekers (H).

Tenant:

If you are currently a Council or Housing Association Tenant wishing to transfer

to another property, you will be a Tenant (T). You can only register your

interest in properties that have been advertised for Tenants (T).

8. YOUR HOUSING NEED ASSESSMENT

Once we have received an application a Housing Officer will assess your housing need

based on the information you have given us. We will then write to you to let you know

the outcome of the assessment that will include:

♦ your application reference number (Locata identification number)

♦ whether you are a Home-seeker or Tenant

♦ the band

♦ the reason for the band

♦ date band awarded

♦ the number of bedrooms you require - you may wish to consider bidding for

accommodation smaller than the bed size for which you have been assessed, as

long as the Person Min-Max Specification is not exceeded

♦ whether you require an adapted property

9

Updated: February 2007


If you disagree with our decision, you can request a review of the decision.

If your priority band is increased at any stage, your priority date will be the date you

went onto the higher priority band. If you move to a lower band, your priority date will

revert to your original registration date.

Please Note:

♦ A second reception room will generally be regarded as available for use as a

bedroom.

♦ Box rooms that could reasonably be used by a child will count as a bedroom.

♦ Single persons occupying studio flats will not be considered to be overcrowded.

If it is considered that an applicant has more than one ‘need’, consideration

will be given to whether a greater degree of priority is needed either within

the same banding or a higher one.

If you

♦ Own your own home

♦ Have significant capital as a result of a house sale

♦ Have a financial interest in a property elsewhere

you will be expected to explore other housing options such as Shared Ownership or

private renting. It also means that you are likely to receive a low priority banding.

The Housing Options Team will be able to assist you and they can be contacted on

01895 250147.

This will be the case unless you or a member of your household has exceptional

circumstances, or is elderly or disabled and for medical or social/economic reasons you

need sheltered accommodation or a flat or bungalow provided with our care-line

emergency call system. We will however consider whether similar suitable

accommodation is available in the private sector.

9. PRIORITY BANDS (SEE APPENDIX 1 FOR FULL LISTING OF BANDS)

The four priority bands are:-

♦ Band A (Emergency)

♦ Band B (Urgent need to move)

♦ Band C (Identified housing need to whom the Council is required to give

reasonable preference)

♦ Band D (No identified housing need)

10

Updated: February 2007


10. PRIORITY DATES

The principle of the scheme is that no one should overtake existing members in a band.

Example 1

Member applies to register in January and is awarded band

D

In February member is awarded band B

In March member is awarded band A

In April member is down graded to band C

Example 2

Member applies to register in January and is awarded band

C

In February member is awarded band B

In March member is awarded band A

In April member is down graded to band C

Priority Date

January

February

March

February

Priority Date

January

February

March

January

Example 3

Member applies to register in January and is awarded band

C

In February member is awarded band A

In April member is down graded to band B

Example 4

Member applies to register in January and is awarded

medical priority – band B

In February member is accepted as homeless and is place

in B & B – remains band B

In April member is moved to temporary accommodation so

housing no longer has adverse effect on health – band C

Example 5

Member applies to register for sheltered accommodation in

January and is awarded band C

In February member changes his mind and wants one bed

non-sheltered and is down graded to band D

In April member is awarded medical priority - band C

In May member is awarded urgent medical priority – band

B

In June medical priority reduced again – band C

In June member is awarded emergency medical priority –

band A

In July medical need disappears – band D

In August new medical assessment – band C

Priority Date

January

February

February

Priority Date

January

January

January

Priority Date

January

January

April

May

April

June

January

August

11

Updated: February 2007


11. ADAPTED HOUSING FOR THE DISABLED

If you have mobility difficulties and require accommodation that has been adapted

especially for the needs of a disabled person, you must tell us and we will assess your

disability needs. You should then look out for properties that will be labelled Mobility

Levels 1 or 2.

The levels are as follows

♦ Mobility Level 1 (DSL1). You or someone in your household use a wheelchair

indoors and outdoors all the time

♦ Mobility Level 2 (DSL2). You or someone in your household cannot manage

steps or stairs or have other disabilities which require an adapted property

We will check that the mobility level is appropriate for your needs when we assess your

application.

12. HOUSEHOLDS THAT NEED TO MOVE URGENTLY ON MEDICAL GROUNDS

The Council and its partners understand that there are some circumstances in which a

Home Seeker/Tenant may have an immediate need to move. These cases may be

identified and/or linked with a medical related housing need. A medical adviser who is

independent of the Council will make an assessment. Band A may be awarded as a

result of an assessment of need that was deemed to be so serious as to be classed as

an emergency. Band A can be time-limited, so it is important to maximise bidding

opportunities.

13. HOMELESS

If a person makes an application to the Council as homeless and the Council decides

that it owes a duty to secure housing for them under homelessness legislation, then

they will still be able to search for a home through LOCATA Home as Home-seekers.

They will usually be in Band B or C depending on the type of accommodation they

occupy. They will be Band A if they are classed as an emergency.

A person who is found to be homeless but not in priority need can be entitled, in

accordance with the Homelessness Act 2002, to secure accommodation as a Homeseeker

on the Housing Register. However it is likely they will be placed in Band C if

their sole need is as a result of their homelessness.

12

Updated: February 2007


14. TRANSFERS

All tenants of permanent Council or Housing Association property within the area may

apply for a transfer to accommodation of different size or type, or that has additional

facilities.

Remember when seeking a transfer the Council or Housing Association landlord will

expect your rent payments to be up to date.

15. MUTUAL EXCHANGES

If you are a secure tenant of the Council you have the right to exchange your home

with another tenant from a Housing Association or other Councils. Exchanges can

involve more than two households. If you are in any doubt about whether you are a

secure tenant, consult your tenancy agreement or contact your local area Housing

Office.

A mutual exchange is a useful way for people to be rehoused where they are a low

priority banding, and therefore would face a considerable waiting time before finding

suitable alternative accommodation.

You MUST get the written permission of your landlord before you exchange,

and the other tenant(s) involved must also get written permission from their

landlord(s).

The Council can only refuse permission to exchange where:

♦ you are the subject of an Order for Possession in which a date has been set for you

to quit the property.

♦ repossession proceedings have been started against you, or in some cases where

notice for such proceedings has been given and the notice is still in force.

♦ your existing property is much larger than the new occupier would require.

♦ your existing property would not be reasonably suitable for the new occupier and

family e.g. they would be overcrowded or occupation would cause mobility

problems.

♦ your property has special features making it suitable for someone with a disability,

or is in a sheltered scheme, and the incoming tenant and family do not need these

facilities.

There are a few other grounds that can apply and you can get information on these

from your local area Housing Office. The Council cannot impose conditions on you

when it gives permission, unless you owe rent or are in breach of your tenancy

conditions. In these circumstances the Council will insist that this is put right before

giving permission to exchange. Housing Associations will have a similar policy.

You must never pay or accept money in a mutual exchange. The Council or

Housing Association has the right to go to Court to ask you to give up your home if you

do this, so you could lose your home altogether.

13

Updated: February 2007


Any existing transfer application will be cancelled when you have completed a Mutual

Exchange unless you re-apply from your new address.

Details of tenants who are looking for an exchange can be obtained from your local

area Housing Office, Hayes One Stop Shop and the Civic Centre, Uxbridge. You could

also consider putting an advert in the local newspapers, supermarkets and shop

windows.

If you want to know more about moving right out of the area there are other schemes

that might help you. Contact our HOMESWAP officer within our Housing Assessment

Team. It is important to note that some of these schemes do not require you to

already have a council or housing association tenancy.

We may also, in some circumstances, be able to give you financial help to move.

16. CASH TO HELP YOU MOVE IF YOU ARE A COUNCIL TENANT

If you have a permanent Council tenancy that is too large and you would like to move

into smaller accommodation you may qualify for a grant towards removal expenses

under the Tenants Grant to Move scheme. If you are elderly, additional help may also

be offered.



If your property forms part of a redevelopment scheme you may also be entitled

to a grant to assist you to move to alternative accommodation.

If you are a Housing Association tenant please contact your Housing Officer to

find out whether your landlord offers a similar scheme.

Incentive Scheme

The purpose of this scheme is to help Council tenants buy a home on the open market

(anywhere in the UK) that they would not otherwise be able to afford. Depending on

how long you have been a tenant, the size and type of your property, the range of

payment goes from £10,000 (for a one bedroom property) to £28,000 (for a four

bedroom property). For more information contact our Housing Sales Team on 01895

250512.

17. CHECKING YOUR CIRCUMSTANCES

We will have your housing application circumstances checked before we make you an

offer of accommodation. This may mean we visit you in your home or where you are

staying. We will need to see documents as evidence of:

♦ Identity of everyone on your application e.g. birth certificate/passports.

♦ Eligibility to the Housing Register e.g. Immigration status

♦ Residence i.e. the length of time in the Borough and your current home e.g. utility

bills.

♦ Income including all benefits.

♦ Savings

♦ Your rent account (if you are a tenant)

14

Updated: February 2007


♦ Other relevant information e.g. if you are an owner the equity that you may realise,

current market value.

♦ Explore other housing options available to you.

Please note that your circumstances will be reviewed again

before you are offered accommodation

18. VISITING YOU AT HOME

Our Housing Officer will check your documents and your circumstances by completing a

housing report. Both you and your partner, if this applies, will sign a declaration on this

report. We will then confirm in writing your eligibility for re-housing. We will also say if

we consider that you have adequate financial resources available to you to secure other

housing options in the Private Sector e.g. home ownership / part ownership / private

renting.

19. CHOOSING A PROPERTY

In choosing which property to bid for, you need to consider a number of things.

Is the property designated for Home-seekers (H)/Transfers (T) or both (H)/(T)

Your bid will not be accepted if, for example, the property is for Home-seekers only and

you are a transferring tenant. Some properties are available for both Home-seekers

and

Transfers.

Is there an age restriction on the property?

Example: Sheltered Housing

Some properties have a minimum age requirement, for example, in some cases only

people over 60 can apply. Sheltered housing properties are usually for people over 60.

Your Council or housing association must have assessed you for sheltered housing. If

you have not been assessed and are interested in Council Sheltered Housing, contact

our Sheltered Housing Team on 01895 250942.

Do you live in the right area to qualify for a property?

The Council and its Locata choice based letting scheme partners advertise all available

properties in Locata Home magazine. To bid for a property in a specific council area,

you must be either on that council’s Housing Register or on the transfer list of the

partner Housing Association to qualify for homes advertised on their particular pages.

15

Updated: February 2007


Properties advertised on the Cross Borough pages are available to people living in any

of the six Council areas covered by the Locata choice based letting scheme.

Some properties have a mobility sign

This is intended to provide a guide for people who need an adapted property. Unless it

says so in the advert, it does not restrict people without mobility problems from bidding

for these properties however you would have less priority than disabled applicants.

Pets

Most landlords will not allow you to keep a dog or a cat unless the property has its own

garden. If you have a pet, please check with the landlord before you make a bid if you

are unclear.

Children in one-bedroom flats

Most landlords do not allow families with a child to bid for a one-bedroom property.

You may wish to consider bidding for accommodation smaller than the bed size for

which you have been assessed, as long as the Person Min-Max Specification is not

exceeded. Where there is a minimum age specified for the property, then children are

not allowed.

THE FOLLOWING APPLIES TO HILLINGDON COUNCIL PROPERTIES ONLY

If you have been assessed as requiring TWO bedrooms only, the following

households may bid for ONE bedroom properties.

♦ Couples with a child under 12 months.

♦ Single parent with a child under 10 years of age.

Children in Tower Blocks – families with children under the age of 10 will not

be considered for flats on the 7 th floor or above.

If your application has been assessed as requiring 2 or more bedrooms, you

may wish to consider bidding for smaller accommodation.

However, we will not be able to permit severe overcrowding. Consequently each case

will be reviewed prior to an invitation to view or offer being made.

Available properties are advertised in a free magazine called ‘Locata HOME’. The free

magazine is published every other Friday. These adverts will give you information

about each property that is available for letting.

You can pick up a free copy of the Locata HOME magazine from various places,

including Civic Centres, housing offices and public libraries.

16

Updated: February 2007


The Locata HOME free magazine is also available on the Locata website, for you to look

at. The website address is www.locata.org

Once you have your copy of the Locata HOME free magazine, you will be able to bid for

up to 3 properties from each edition.

Placing bids

You can bid for properties on the website: www.locata.org or by completing a coupon

per edition. This is your unique number so do not give your coupons to anyone else.

You can also bid by text message from your mobile phone, by telephone or by

contacting our Customer Services Advisers on 01895 250147. Information is also

available in Locata HOME magazine and the Locata Scheme Guide booklet.

You should return your completed coupon to Locata Housing Services

Company or make a bid on the website by 2 p.m. the following Wednesday.

Once you have returned your completed coupons or placed bids by another method,

the computer system automatically considers the bids it has received for each property

advertised. A list in priority order is produced of those applicants who are eligible to

apply for each property. High ranking applicants will be sent to the landlord of that

property, who will do further checks.

When bids are considered for properties, priority will be given to bids from people in the

highest priority band. If people from the same priority band bid for the same property,

the person with the earliest priority date will be considered first.

Offer

If your name appears at the top of the priority list, we will check your circumstances to

make sure you are eligible to receive an offer. If you refuse an offer, the next person

on the priority list will be invited to view the property. You do not get penalised for

refusing properties you have chosen, although checks about your housing need might

be made if you refuse several properties.

In many circumstances, more than one member may be invited to view the property at

the same time. This will help to speed up the letting process, although the property is

still offered to the member with the highest priority that attends the viewing.

Feedback

All properties let are listed in a future edition of the Locata HOME free magazine. You

will be told how many people bid for each property, as well as the band and priority

date of the successful bidder. This will help you to see how long the successful bidders

have been waiting.

If you have any queries about applying for properties, fully trained Customer Services

Advisers and voluntary agencies will be available to support you.

17

Updated: February 2007


20. INELIGIBLE FOR AN OFFER

In some circumstances, applications are registered but you may not be

offered a property or invited to view. This will apply when:

♦ You are in rent arrears.

♦ You have been involved in anti-social behaviour.

♦ Your eligibility for housing cannot be verified.

♦ Your circumstances have changed since your most recent housing assessment.

♦ You have applied to buy your Council property and the application is being

considered.

♦ You are actively considering other housing options e.g. shared

ownership/Homebuy.

We will let you know if this applies to you.

21. BECOMING A TENANT

Once you have viewed the property and stated that you want to take the tenancy, you

will be asked to attend a sign-up interview. The interview could take place at the

property, or at the office. During the interview the conditions of tenancy will be

explained to you before you sign the Tenancy Agreement (a legally binding contract).

You may be asked to pay rent in advance, this will vary between landlords and upon

your financial circumstances.

At the sign up interview you will also be given information on how to report a repair

and how to contact your housing manager if you experience problems with your

tenancy.

Once the tenancy begins you are then legally bound by the terms of the

tenancy and you must (a) pay the rent due promptly and (b) ensure that you,

your family and visitors to your home do not cause a nuisance to neighbours

or breach your conditions of tenancy. Either of these could cause you to lose

your home.

22. ALLOCATION OUTSIDE OF THE LOCATA SCHEME

In certain specified cases an allocation may be made outside of the choice based

lettings scheme. These are:

♦ Time limited cases in Band A where a successful bid has not been achieved.

♦ Time limited nominations under move on quota arrangements for care leavers and

from single person hostels.

18

Updated: February 2007


♦ Where a recommendation has been received from the police, social services or other

professional agency that a specific type of accommodation or area is needed.

♦ To make a suitable offer of accommodation to a homeless household in order to

fulfil the Council’s obligations under the Housing Act 1996 (as amended by the

Homelessness Act 2002).

♦ A direct allocation because the Council agrees that an applicant has previously been

unfairly bypassed for a property.

♦ A direct allocation in exceptional or emergency circumstances for effective

management of social housing stock as determined by the Housing Manager in

conjunction with Hillingdon Homes or a partner housing association

♦ A direct allocation of an applicant’s temporary home into a permanent tenancy

where agreed by both the tenant and the Council

Unreasonable refusal following a direct allocation may result in the discharge of a

homeless duty or a review of the applicant’s priority status to a lower priority.

We will let you know prior to the offer if this applies to you.

23. KEEPING YOUR APPLICATION UP TO DATE

It is important that the information we hold about your application is accurate at all

times. If your circumstances have changed since you first registered you should

request and complete a change of circumstances form. This form is available at the

Civic Centre, Hayes One Stop Shop or any of the Area Housing Offices.

YOU MUST ALWAYS TELL US ABOUT ANY CHANGE IN YOUR CIRCUMSTANCES

AS THIS MAY AFFECT YOUR PRIORITY FOR HOUSING

It is very important that you keep your Housing Officer informed of changes to your

household, medical condition or housing situation. A review could result in a change in

your band, or your eligibility for certain homes if your circumstances change.

If at any time you do not wish your name to remain on the Housing

Register, please tell the Housing Assessment Team at the Civic Centre.

If you move to another address you must complete a new application form.

This is to enable the Council to re-assess your housing need to see whether

your banding will be affected

24. FALSE STATEMENTS

Please note that it is an offence if you knowingly make a false statement or withhold

information which has reasonably been requested. You may be prosecuted if you

19

Updated: February 2007


commit this offence. On conviction you may be fined up to Level 5 on the standard

scale.

Be aware that should the Council grant a tenancy as a result of false information given

by you or someone else on your behalf, the Council can take Court action to repossess

the property.

25. RIGHT OF REVIEW OF A DECISION

The law states that applicants have the right to request a review of a decision as

follows:-

♦ to treat him/her as ineligible because of unacceptable behaviour serious enough to

make him/her unsuitable to be a tenant of a local authority.

♦ not to give any preference under the scheme as a result of unacceptable behaviour

serious enough to make unsuitable to be a tenant of the housing authority.

♦ about the facts of their case which have been or are likely to be taken in to account

when considering whether to make an allocation, including your priority band.

If you want your application to be reviewed, please ask us or write to us as soon as

possible. We will make a decision within 28 days (or more if we agree with you to do

this). The review will be carried out by a Senior Officer who has not otherwise been

involved in the case.

26. ANNUAL REVIEW OF APPLICATION

We review applications on an annual basis, to find out whether you are still seeking to

be re-housed and, if so, whether there are any changes in your circumstances that may

affect your housing needs. This process is known as the Annual Review.

If no response is received within 28 days of the date of the review letter, a reminder is

sent. The application will be automatically cancelled if no response is received after 21

days of the reminder letter being sent.

27. COMPLAINTS

If you have a complaint you wish to register please telephone, email

or write to:

Customer Care & Complaints Adviser

Housing Services

London Borough of Hillingdon

Civic Centre

UXBRIDGE

Middlesex UB8 1UW

Email:complaintsmailbox@hillingdon .gov.uk

20

Updated: February 2007


Tel: 01895 250366

Text Phone: 01895 556487

21

Updated: February 2007


APPENDIX 1

LOCATA CHOICE BASED LETTINGS SCHEME

BANDING

TENANTS HOME-SEEKERS DEFINING FEATURES OF APPLICANT

Band A

Time-

Limited

Top/

Emergency

Priority

Rating (time

limit is at

registering

partner’s

discretion)

Emergency

medical

Management

Transfer (e.g.

emergency

harassment)

Emergency medical

Ex-service tenants

1. Emergency banding is granted only in exceptional circumstances, when the applicant or

a member of the applicant’s household has a life threatening condition, which is

seriously affected by their current housing.

2. Emergency banding will also be given to hospital “bed-blockers”, where the applicant

cannot return to their home, or to temporary accommodation, for medical reasons.

Agreed in exceptional circumstances due to significant and insurmountable problems

associated with the tenant’s occupation of a dwelling and there is imminent personal risk

to tenant or their family if they remain in the dwelling. Such transfers will usually be

based on housing need.

Ex service tenants e.g. Caretakers or sheltered wardens where the Council has a

contractual obligation to house.

Permanent

Decants

Where the property is imminently required because of lease expiry or for essential works &

the tenant will not be returning e.g. development schemes.

22 of 41


TENANTS HOME-SEEKERS DEFINING FEATURES OF APPLICANT

Band A

Time-

Limited

Top/

Emergency

Priority

Rating (time

limit is at

registering

partner’s

discretion)

Homeless

households owed

the main duty &

placed in temporary

accommodation

1. Landlord wants property back AND the council cannot find alternative suitable

temporary accommodation OR

2. Property is not suitable to meet applicant’s or a member of the applicant’s

household’s needs AND the only prospect of meeting them is in permanent

accommodation. (E.g. where they have obtained employment and are experiencing

severe financial hardship, medical or disability reasons, harassment, violence or

disrepair).

Statutory Duty Statutory Duty Closing Order issued (i.e. Property unfit for human habitation as advised by Environmental

Health where there is no alternative measure to render the property fit) OR similar duty

where emergency re-housing is essential e.g. CPO to enable site clearance for a roadwidening

scheme.

Enable

fostering/

adoption

Release

adapted

property

Enable fostering/

adoption

Where agreement has been reached to provide permanent accommodation on

recommendation by Social Services.

This is used once a specific child and parent arrangement is unable to commence because

of the housing situation, not in the general principle or intention of fostering or adoption.

Tenant does not require walk-in shower &/or wheelchair accessible features.

Defined as no longer meeting Mobility level 1 (DSL1) whereby a member of a household

uses a wheelchair indoors and outdoors all the time.

23 of 41


TENANTS HOME-SEEKERS DEFINING FEATURES OF APPLICANT

Under

occupation

Non-statutory

successors

(Approved for

move to studio or

one bed or giving

up 2 or more

bedrooms)

Approved by Housing Management for an offer of smaller accommodation.

Applicant is willing to move to smaller property under Incentive Scheme. These applicants

will be exempted from minimum occupation criteria.

Band B

High Priority

Homeless

households owed

the main duty

except those

adequately housed

with an assured

short-hold or nonsecure

tenancy

Homeless households accommodated in B&B or in a Hostel. Once an assured shorthold or

non-secure tenancy is offered such applicants move to Band C until such time as the

landlord wants the property back AND the Council cannot find alternative suitable

temporary accommodation OR their needs can no longer be met unless they are offered

permanent accommodation.

Statutory

Overcrowding

or Court Order

Applicants with

more than one

serious need, not

already in Band A

or B

Other Non

Statutory

Successors

For example two causes of severe overcrowding (Hillingdon only).

Statutory overcrowding as defined in the Housing Act 1985 OR Court Order to re-house.

Approved for move to smaller accommodation but requiring a two bedroom and/or

relinquishing one bedroom.

24 of 41


TENANTS HOME-SEEKERS DEFINING FEATURES OF APPLICANT

Other under

occupiers

Approved for move to smaller accommodation but requiring a two bedroom and/or

relinquishing one bedroom.

Band B

High Priority

Other

Management

transfers not in

‘Band A’

Permanent

Decants

Ex-tenant

discharged

institution

Agreed by Housing Management for non-urgent transfer. Such transfers will usually be

based on housing need.

Where a commitment has been made in order to get such tenants to relinquish an RSL or

LA tenancy on entering the institution.

Where property is required because of lease expiry or for essential works and tenant will

not be returning, e.g. development schemes.

Release supported

housing quota

Approved for independent living by Social Services or equivalent.

Young People

leaving care quota

Approved for move on by Social Services Young People Leaving Care Team – priority

given for time-limited period – if choice not exercised one offer only.

Move-on quota

Other move on quotas as agreed with partner organisation - priority given for timelimited

period – if choice not exercised one offer only.

Not exceeding annual quota.

Medical (incl.

Mental health)

hardship

Medical (incl.

Mental health)

hardship

(For non-priority single homeless people, nominations for the quota are made by a

panel of supported hostel providers)

Band B status for medical need will only be given where an applicant’s current housing

conditions are having a major adverse effect on their medical condition.

It will not apply where the effect of housing conditions on health is comparatively

moderate, slight or variable.

25 of 41


TENANTS HOME-SEEKERS DEFINING FEATURES OF APPLICANT

Severe Social

hardship

High Priority

Hardship

Severe Social

hardship

With dependant children AND

• Living in insecure accommodation AND

• Not having a bedroom AND

• Lacking or sharing amenities.

Urgent need to move agreed by Housing in liaison with Social Services/Police/other welfare

agency. Requests can be submitted by an applicant or advocate, supported by a

professional or welfare report:

• To give or receive care or support

• For child protection reasons

• Other urgent social reasons.

Band C

Reasonable

preference

Homeless with local

connection or duty

accepted but not

included in A or B.

Other ex-homeless

households

occupying

accommodation

secured under Part

VII section 193(2)

People who are owed a homeless duty, who are occupying temporary accommodation

provided under the Housing Act 1996 Part VII section 193(2) OR households who were

owed a homeless duty and have occupied temporary accommodation secured under

Housing Act 1996, Part VII section and who have subsequently accepted a qualifying offer

allowing them to remain in private sector accommodation after the duty has ceased.

26 of 41


TENANTS HOME-SEEKERS DEFINING FEATURES OF APPLICANT

Band C

Reasonable

preference

Unsatisfactory

Housing

conditions

Unsatisfactory

Housing conditions

i) Overcrowding

Households who do not have the following minimum provision

• Co-habiting couples 1 bedroom

• Each independent adult (18yrs +) 1 bedroom

• Children of opposite sex aged over 7yrs should not have to share a bedroom

• Two children of the same sex 1 bedroom unless one child is aged over 10 years

and there is an age gap of 5 years or more.

N.B For this purpose:

a) Second reception room will generally be deemed as available for use as a bedroom

b) Box rooms which could reasonably be used by a child will count as a single

bedroom

c) Single persons occupying studio flats will not be deemed overcrowded.

ii)

Unsanitary conditions that cannot be addressed via Environmental Health

action and are lacking one or more of the following:

a) Food preparation facilities (i.e. sink and space for a cooker)

b) Inside WC

c) Bathing and personal washing facilities.

Medical (incl.

Mental health)

hardship

Medical (incl.

Mental health)

hardship

Band C status for medical need will be given where an applicant’s or member of the

household’s current housing conditions are having an adverse effect on their medical

condition which creates a particular need for them to move.

Elderly

approved for

Sheltered

Elderly approved

for Sheltered

Applicants over 60yrs assessed

27 of 41


TENANTS HOME-SEEKERS DEFINING FEATURES OF APPLICANT

Care plan need Care plan need Accommodation required to assist Social Services in delivering a Care Plan.

Incoming HOMES

nominees

Band D

No priority

Status

All other

registered

transfers

All others on

housing register not

included in bands

A, B or C

Applicants who do not meet the housing need criteria within bands A, B or C including:

Out of borough applicants – those who do not live within the borough. Additional priority

can be considered in exceptional cases as agreed by the relevant Housing Manager.

Owner occupiers - applicants who currently own or have formerly owned a property within

the last five years, and who have sufficient capital to seek alternative housing options.

Additional priority can be considered in exceptional cases as agreed by the relevant

Housing Manager.

As part of deliberations on a common housing register and common transfer criteria, other

groups who are eligible to be registered will be agreed.

28 of 41


APPENDIX 2

This is a general guide to help you see the size of property to best suit your needs.

Type of

accommodation

Single

Person

Couple

without

children

Elderly

Single

Person

Elderly

Couple

1 child

family

2 child

family

3 child

family

4 or 4+

child

family

Studio/bedsit √

Studio/bedsit


designated for elderly

1 bedroom flat √ √ √ √ √√

1 bedroom bungalow √ √

1 bedroom house √ √ √ √ √

1 bedroom flat

designated for elderly

√ √

2 bedroom flat √ √

2 bedroom house √ √

2 bedroom bungalow √ √

29 of 41


3 bedroom house √ √ √

3 bedroom

flat/maisonette

√ √ √

4 or 4 bed + house √

30 of 41


APPENDIX 3

LIST OF COUNCIL OWNED PERMANENT STOCK AT END JANUARY 2006

BEDSIZE AND AREA

BUNGALOWS FLATS HOUSES MAISON-

ETTES

SHELTERED

TOTAL

0 1 2 3 0 1 2 3 1 2 3 4 5 6 8 1 2 3 0 1 2 3

RUISLIP 11 100 9 4 18 574 340 46 11 335 628 34 14 2 0 6 99 13 84 198 2 0 2528

UXBRIDGE 0 152 10 0 76 642 317 8 0 468 546 31 2 1 1 6 44 5 0 288 2 0 2599

HAYES 11 116 4 5 41 743 673 11 11 505 978 50 15 5 0 0 234 31 14 164 2 2 3615

YIEWSLEY 0 79 3 1 56 200 141 9 0 379 670 31 6 0 0 13 187 69 0 155 2 0 2001

TOTAL 22 447 26 10 191 2159 1471 74 22 1687 2822 146 37 8 1 25 564 118 98 805 8 2 10743

31 of 41


The majority of bedsit and one bedroom bungalows (total 469) are designated for older

people.

Properties by bedsize:

Bedsit/one bedroom (general) 2397

Bedsit/one bedroom (sheltered) 903

Two bedrooms (8 are sheltered) 3756

Three bedrooms (2 are sheltered) 3026

Four bedrooms 146

Five bedrooms 37

Six bedrooms 8

Eight bedrooms 1

Page 32


HOUSING DEMAND AS OF DECEMBER 2006

APPENDIX 4

BEDSIZE

PROPERTIES BAND A BAND B BAND C BAND D TOTAL

Bedsit

1 Bedroom need

2 Bedroom need

3 Bedroom need

4 Bedroom need

5+ Bedroom need

TOTAL

69 183 749 2980 3981

49 8 108 525 690

16 97 1269 1403 2785

3 23 1059 574 1659

8 419 110 537

1 9 172 15 197

138 328 3776 5607 9849

Page 33


APPENDIX 5

LONDON BOROUGH OF HILLINGDON LETTINGS 2005 - 2006

(Includes all cross borough lettings)

BAND A BAND B BAND C BAND D TOTAL

Bedsits

45 215 146 40 446

1 bedroom

need

2 bedroom

need

3 bedroom

need

4 bedroom

need

5+

bedroom

need

TOTALS

10 2 15 4 31

28 104 280 31 443

7 33 113 3 156

4 13 32 49

13 18 15 1 47

107 385 601 79 1172

Page 34


ACCESS TO INFORMATION

LONDON BOROUGH OF HILLINGDON OFFICES

APPENDIX 6

Emergency Housing Unit

Civic Centre (2N03)

Uxbridge Middx UB8 1UW

Tel: 01895 250147

email: nmailbox@hillingdon.gov.uk

Housing Advice Centre

Civic Centre (2N04)

Uxbridge Middx UB8 1UW

Tel: 01895 250147

e:mail: nmailbox@hillingdon.gov.uk

Housing Assessment Team

Civic Centre (2N05)

Uxbridge Middx UB8 1UW

Tel: 01895 250147

email: nmailbox@hillingdon.gov.uk

Temporary Housing Team

Civic Centre (2N02)

Uxbridge Middx UB8 1UW

Tel: 01895 250147

e:mail: nmailbox@hillingdon.gov.uk

Tel:

Tel:

Ruislip Area Housing Office

130 High Street

Ruislip Middx

01895 250122 (General Enquiries)

01895 277700 (Repairs)

01895 277709 (Allocations)

Hayes Area Housing Office

1390 Uxbridge Road

Hayes End Middx

01895 277608 (General Enquiries)

01895 250222 (Repairs)

01895 250168 (Allocations)

Uxbridge Area Housing Office

163 High Street

Yiewsley Middx

Tel: 01895 277578 (General Enquiries)

01895 250880 (Repairs)

01895 277449 (Allocations)

Yiewsley Area Housing Office

163 High Street

Yiewsley Middx

Tel: 01895 250169 (General Enquiries)

01895 277778 (Repairs)

01895 250167 (Allocations)

Page 35


Tel:

Hayes Area Housing Office

1390 Uxbridge Road

Hayes End Middx

01895 277608 (General Enquiries)

01895 250222 (Repairs)

01895 250168 (Allocations)

Hayes One-Stop Shop

49-51 Station Road

Hayes Middx UB3 4BE

Tel: 020 8606 2919

Housing Sales Team

163 High Street

Yiewsley Middlesex UB7 7QH

Tel: 01895 250512

Yiewsley Area Housing Office

163 High Street

Yiewsley Middx

Tel: 01895 250169 (General Enquiries)

01895 277778 (Repairs)

01895 250167 (Allocations)

Private Sector Housing

Civic Centre (2N07)

High Street Uxbridge Middx

Tel: 01895 250188

e:mail:PHousing@hillingdon.gov.uk

Page 36


LOCAL ADVICE AGENCIES

Ruislip CAB Office

9 Eastcote Road

Ruislip Middx HA4 8BD

Fax: 01895 622818

e:mail: bureau@ruislipcab.cabnet.org.uk

Hayes CAB Office

Hayes One Stop

49-51 Station Road

Hayes Middx UB3 4BE

Fax: 020 8606 2939

e:mail:bureau@hayescab.cabnet.org.uk

Hillingdon Advice & Information Line

Tel: 0870 1264021

Uxbridge CAB/Area Support Office

Link 1A Civic Centre

High Street

Uxbridge Middx UB8 1UW

Fax: 01895 277306

e:mail: bureau@uxbridgecab.cabnet.org.uk

Yiewsley CAB Office

106 High Street

Yiewsley Middx UB7 7QJ

Fax: 01895 430421

e:mail:bureau@yiewsleycab.cabnet.org.uk

Hillingdon Law Centre

12 Harold Ave

Hayes Middx UB3 4QW

Tel: 02085 619400

Fax: 02087 560837

Email: hillingdon@lawyersonline.co.uk

Violet Ave Tenants and Residents Association

Violet Ave

Hillingdon

West Drayton Advice and Information

Centre

Bell Farm Church, South Rd

West Drayton

Page 37


HILLINGDON LIBRARIES

Hayes Library

Golden Crescent

Hayes Middx

Eastcote Library

Field End Road

Eastcote Middx

Harlington Library

Pinkwell Lane

Hayes Middx

Ickenham Library

Long Lane

Ickenham Middx

Oak Farm Library

Sutton Court Road

Hillingdon Middx

Ruislip Library

Bury Street

Ruislip Middx

Harefield Library

Park Lane

Harefield Middx

Hayes End Library

Uxbridge Road

Hayes Middx

Kingshill Library

Bury Avenue

Hayes Middx

Northwood Hills Library

Potter Street

Northwood Middx

Page 38


Oaklands Gate Library

Green Lane

Northwood Middx

South Ruislip Library

Victoria Road

South Ruislip Middx

Yeading Library

Yeading Lane

Hayes Middx

Ruislip Manor Library

Victoria Road

Ruislip Manor Middx

Central Library

High Street

Uxbridge Middx

West Drayton Library

Station Road

West Drayton Middx

Yiewsley Library

192 High Street

Yiewsley Middx

LET US KNOW

Page 39


We trust that you have found this booklet informative and useful. We value any comments about our service and

would appreciate it if you could fill in the slip below and return it to us.

1. How useful have you found this booklet?

Very helpful Helpful

Not helpful

2. Your comments

If you do not understand any part of the Council’s Housing Allocation Policy and the Choice Based Letting Scheme - please

contact our Customer Services Advisers at the Civic Centre, High Street, Uxbridge, Middlesex UB8 1UW. Tel. No: 01895

250147 e:mail: nmail@hillingdon.gov

WE ARE HERE TO HELP

Page 40


Cabinet Report - 15 March 2007

Monitoring Report for Council Plan, Community Strategy and Achievements Quarter 3

Appendices

Appendix A - Council Plan Monitoring Pages 2-23

Appendix B - Community Strategy - Council Lead Pages 24-47

Appendix C - Achievements Pages 48-55

Appendix D Quarterley Best Value Performance Indicators Pages 56-67

Appendix E - Monthly Performance Indicators Pages 68-69


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Ref No. Key Objective Task

(Short Term Target)

Corporate

Director to

end Sept

Lead

Officer

Key Actions Sub Key Actions Target

Dates

Key Actions

Completed

Progress Comment

1 A borough of learning and

culture

Progress strategies and

support systems with schools

to raise levels of pupil

attainment.

CS AN Foundation: An increase in

the % of children achieving 6+

in reading & writing FSP

outcomes from baselines of

67% and 57% respectively.

1) Dissemination of an effective

programmes for teaching of phonics in all

schools via supply covered training.

2) Provide a session for head teachers

on the renewed strategies and Early

Years Foundation Stage

3) Implementation of effective

programmes for teaching of phonics in all

7 focus schools.

4) Provide training and support materials

for all schools in relation to readiness for

reading linked to child development.

1) 20/09/06 1.

2) 01/07/07

3) 01/07/07

4) 01/07/07

Completed

2-4 On

Track

Training session provided

and ongoing work to

support schools in place,

focusing on 7 key schools.

Borough-wide phonics

training dates have been

established.

Child development training

dates have been

established

Training sessions

progressing

1.1 A borough of learning and

culture

Progress strategies and

support systems with schools

to raise levels of pupil

attainment.

CS AN Foundation

To improve the achievement

of children in language for

1) Continue to implement the Speaking

and Listening project within areas of

targeted schools through the provision

communication and thinking to workshops for parents

be within 4% of the national

average.

2) Continue to provide borough wide

training and support materials to all

schools

3) Continue to provide support to

targeted schools identified through 2006

FSP data.

1) 01/08/07 1-3 On

2) 01/07/07 Track

3) 01/07/07

Target schools and preschool

provision within the

school locality have

accessed training and

support materials. Training

dates and parent workshop

dates have been

established.

Training sessions

progressing.

1.2 A borough of learning and

culture

1.3 A borough of learning and

culture

Progress strategies and

support systems with schools

to raise levels of pupil

attainment.

Progress strategies and

support systems with schools

to raise levels of pupil

attainment.

CS AN KS1 & 2

Raise attainment in seven

focus schools in line with LAA

targets

CS AN KS 3 & 4:

Raise attainment at KS3 and

KS4 in line with CVA

requirements as defined by

the DfES in targeted schools:

Tailored programme of support and

intervention based on schools' specific

needs

Careful monitoring of work by intervention

team

Targeted support for quality of teaching,

assessment and subject knowledge.

Close monitoring of targeted secondary

school and LA intervention strategy in

place - from Sept, 2005

Jul 07

KS3 - Jul

06

KS4 Aug

06

1. On track Seven schools identified,

visited and all audited by

middle of September.

1&2.

Completed

and are

part of

service.

Significant work

undertaken in Maths in all

7 schools. School Support

plans for each school on

Monitoring and support -

Direct LA

intervention/support in a

number of schools -

generally one day per week

Setting of targets planned

for 2006 - 07 in line with

FFT projections

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 2


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Ref No. Key Objective Task

(Short Term Target)

Corporate

Director to

end Sept

Lead

Officer

Key Actions Sub Key Actions Target

Dates

Key Actions

Completed

Progress Comment

1.4 A borough of learning and

culture

Progress strategies and

support systems with schools

to raise levels of pupil

attainment.

CS AN 14-19 Strategy

Placement of LA officers on school

1) Programme of sharing good senior manager teams and a range of

practice across secondary support and training delivered

schools in relation to the

quality of teaching and

learning through inset and

direct support

2) Strengthening senior

management capacity via LA

Officer secondment to a

number of secondary schools

3) Focused training

programmes

Start - Sep Action is

05 completed,

Completion however,

- Dec 06 sharing of

and beyond good

practice

continues

Current LA monitoring

procedures indicate that

the two schools currently in

Ofsted categories will be

removed from them by

December 2006 - All

secondary schools have

robust self evaluation

procedures reflected in

their SEFs (validated by

LA, schools' management

teams and as appropriate

Ofsted)

1.5 A borough of learning and

culture

2 A borough of learning and

culture

3 A borough of learning and

culture

Progress strategies and

support systems with schools

to raise levels of pupil

attainment.

Open the first phase of the

new Ruislip High

School in September 2006,

including adult

education facilities.

Develop an action plan for the

new Hillingdon

sport and physical activities

strategy.

CS AN 14-19 Strategy

Ensure through the 14-19

Strategy Group and the work

of the Hillingdon Secondary

Strategy that the post 14

curriculum better meets the

needs of students in this age

range as confirmed by

OfSTED reports and added

value.

CS DT 1) Handover to Headteacher

of Phase 1 of school

2)Year 7 Pupils admitted

1) Ensure all secondary schools

participate in a Federation for expanding

the vocational curriculum.

2) Support all secondary schools to have

at least 2 vocational pathways based on

their site.

3) 14-19 Curriculum Task Group

established and identifies staffing

implications for vocational curriculum

delivery and identifies curriculum

weaknesses to secure inclusion

CS MB/AC Strategy finalised Action Plan being drawn up to fit the

revised time frame

1) Dec 06

2) Sep 07

3) Dec 06

1) starts

Sep 06

2) Ongoing

3) Starting

Sep 06

Completed All secondary schools have

two vocational pathways in

place which do not conflict,

but are mutually supportive

(Sept 07) - Attainment at

KS4 (re L2 or equivalent

qualifications and post 16

(where appropriate) is

increased (Sept 07) -

Ofsted judgements on

section 5b of the SEF is at

least satisfactory and

mainly for all secondary

schools as they are

inspected - Similar

judgement for post 16

(termly reviews)

All secondary schools have

been involved in compiling

the submissions to the 14-

1, 2 3)

Completed

2) Year 7 places all allocated

and waiting list established

(July 07)

3) RHS now open

Mar-07 On Target 1/07 update - Draft strategy

has been revised and is

currently being reviewed by

Directorate followed by

C bi M b A f ll

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 3


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Ref No. Key Objective Task

(Short Term Target)

Corporate

Director to

end Sept

Lead

Officer

Key Actions Sub Key Actions Target

Dates

Key Actions

Completed

Progress Comment

4 A borough of learning and

culture

5 A borough of learning and

culture

Progress the restoration work

on the listed

buildings and surroundings at

Manor Farm

Ruislip, completing work on

the great barn and

west courtyard buildings.

Increase by 5% the

number of under-fives

enrolled as members of

the library.

6 A safe borough Actively support the roll

out of safer

neighbourhoods policing

with dedicated local

teams for each ward.

CS GE/SBG 1. Final Designs submission

to HLF

2. Staff Training

3. Staff Appointment

4. Main Contractor Tender

5. Contractor Appointment

6. Contractor Start / Lead in

CS ES/JM Deliver 3 Bookstart schemes

and implement Treasure

Chest in libraries

HD MA Implement safer

neighbourhood teams roll out

infrastructure in partnership

with metropolitan police.

1) Hold launch of Treasure Chest

2) Promote through playgroups and

nurseries

6 strategic meetings (JAG)

22 Environmental Visual Audits (EVAs)

14 Ward Panels

1. 14 Jun

06

2. Jun /

Dec 06

3. In post

Jan 07

4. 18 Aug

5. 27 Oct

06

6. Nov 06

1) May

2006

2) From

Sep 06

Mar-07

1) Phase 1

Complete

2)

Completed

3)

Completed

4)

Completed

5) on target

6) on target

1)

Completed

2) On target

3 JAG

4 EVAs

2 Ward

Panels

1/07 update - 1) Final design

approved.

2) 3 training days completed

3) Main tender documents

have been sent out. Cabinet

report 1/07 and on site 3/07.

Retendering caused earlier

slippage but now on track.

1/07 update -

1) Successful launch end

of May. Distribution being

monitored.

2) Nurseries and clinics

3 co-ordinators recruited.

Leading programme of

EVAs in place.

Supporting police and

acting as a conduit to

council for Ward Panels

Built into LSP structure

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 4


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Ref No. Key Objective Task

(Short Term Target)

Corporate

Director to

end Sept

Lead

Officer

Key Actions Sub Key Actions Target

Dates

Key Actions

Completed

Progress Comment

7 A safe borough Ensure all major

developments meet

Metropolitan Police

“designing out crime”

criteria.

JP GE 1) Consult the Police on all

relevant applications, take

their advice into consideration

in conjunction with all material

planning considerations

including the adopted

Hillingdon DDP,

Supplementary Planning

Guidance on 'Community

Safety By Design' and the

Hillingdon Design and

Accessibility SPD and

emerging LDF policies.

1) liaise with Police in planning brief and

pre-app discussions.

2) Report the Police comments to the

Planning Committees in officers' reports.

3) Apply the advice as agreed; to apply

appropriate planning conditions,

Informatives, measures under S106

agreements; to ensure compliance with

conditions/S106/Informatives once

development commences.

4) Liaise with Police in reviewing,

monitoring effectiveness of

SPG/SPD/UDP/LDF/HDAS policies and

guidance...partnership working?

5) Monitor appeal decisions to ensure

Designing out Crime policies,

guidance...conditions S106s

Informatives... are upheld/applied by

Planning Inspectors and challenge any

not doing so if there is a legal case...and

look out for PINS initiatives from the

national level, if any

Ongoing 1/07 Update - On track -

Major Apps. All relevant

Cttee reports have an item

covering this requirement.

8 A safe borough Implement a programme of

public reassurance

and information on local

crime, including

coverage in Hillingdon

People in May 2006 on

community safety to

coincide with the annual

community safety public

survey.

HD

DJB/ MH Begin production of regular

Community Safety news

pages for Borough residents

Ongoing Yes 1/07 - Regular Community

Safety pages now being

published in Hillingdon

People - Dec 06 edition

covers Residents Survey

results.

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 5


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Ref No. Key Objective Task

(Short Term Target)

Corporate

Director to

end Sept

Lead

Officer

Key Actions Sub Key Actions Target

Dates

Key Actions

Completed

Progress Comment

9 A safe borough Make our car parks more

secure by continuing

our programme to upgrade

them including

lighting, signage, and

CCTV to make them more

secure for users.

PB RC Improvement works have been

undertaken and completed at

15 of the council's surface car

parks and these car parks

have received national

ParkMark, Safer Parking,

awards.

1) The remaining 10 surface

car parks and the Cedars and

Grainges multi-storey car

parks are being formally

reviewed, in conjunction with

the ParkMark Architectural

Liaison Officer, to ascertain

the extent of the works that will

be required to bring them up to

ParkMark standard.

2) A separate study will be

undertaken to consider the

feasibility of extending the

Uxbridge multi-storey car

parks.

1) 12/06

2) 3/07

2) Yes 1/07 update.

(1) The review of non

"ParkMark" car parks has

commenced with two main

multi-storey car parks

already being formally

reviewed. Background

usage and crime data is

currently being gathered in

preparation for site reviews

to be undertaken in

conjunction with the

ParkMark Architectural

Liaison Officer (ALO) in the

surface car parks later this

financial year. These

reviews have been delayed

partly due to nonavailability

of the ALO.

Detailed plans are being

drawn up to undertake

ParkMark improvement

works in Linden Avenue by

June 2007.

(2) Feasibility study

completed and results

reported to CMT. Further

funding is required before

this programme can be

undertaken.

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 6


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Ref No. Key Objective Task

(Short Term Target)

Corporate

Director to

end Sept

Lead

Officer

Key Actions Sub Key Actions Target

Dates

Key Actions

Completed

Progress Comment

10 A safe borough Continue our programme

of road safety schemes

to reflect local priorities.

PB JaW 1) Constant updating of list of

schemes.

2) Weekly investigation of

schemes to decide priorities.

3) Agree list of schemes

4) Report to Cabinet Member

to initiate schemes.

Ongoing meetings with Cabinet Member

to prioritise schemes.

1)Ongoing

2) weekly

3) 7/06

4) 9/06

1/07 Update - Works

programme remains on

track with work

commissioned for Windmill

Hill (due on site 1/07)

Harlington Road (on site

since 11/06 and largely

complete) Pinner Road

(due on site 1/07) Station

Approach, South Ruislip

(due on site 1/07) Station

Road, Hayes (due on site

1/07), Bridle Road (due on

site 1/07), Ryefield Avenue

(due on site 2/07), Ruislip

High Street (on site since

12/06). The Council has

also been advised of a

successful bid for funding

for local safety schemes in

2007/08. Separate Council

funded RSP programme

also on track.

11 A safe borough Repeat the bin-a-knife

scheme in eight locations

through the year.

HD

DJB/ MH Implement itinerary and

contact local schools

June-

Yeading

July-

Uxbridge

August-

Yiewsley

Sept -

Hayes

Ongoing

1/07 - Itinerary proceeding

as planned 375 blades

deposited between July

and December 2006.

12 A safe borough Improve road safety,

particularly for children,

through the appointment of

road safety officers

for local education and

awareness campaigns.

PB JaW 1) Develop Education,

Training and Publicity

Strategy. 2) Recruit team of

officers in parallel with above.

3) Campaigns to start targeted

at vulnerable groups. 4)

Long term - monitor impact via

reduced personal injury

accidents - particularly

amongst vulnerable groups.

1) 8/06 to

12/06,

2) 8/06 to

12/06

3) 1/07

4) Ongoing

1) Yes 2)

See

progress

comment

3) Yes 4)

Ongoing

1/07 update - 1) Draft

strategy was completed in

Q2. 2) Interviews were

held for RS Team Leader

in 12/06 but no

appointment made - further

interviews will be held. 3)

Road safety campaigns

started in 11/06, six carried

out by end 12/06.

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 7


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Ref No. Key Objective Task

(Short Term Target)

Corporate

Director to

end Sept

Lead

Officer

Key Actions Sub Key Actions Target

Dates

Key Actions

Completed

Progress Comment

13 A safe borough Introduce ten more

pedestrian crossings in

the borough.

PB JaW 1) Draw up list of crossings for

inclusion.

2) Report schemes to

Cabinet Member for

agreement.

3) Complete installation

1) 7/06

2) 9/06

3) 3/07

1) Yes 1/07 update - Crossings

already completed on site

include - 1) Victoria Road

(near Civic Way) 2) High

Street/Vine Street (Uxbridge).

3) Hillingdon Road/Kingston

Lane. 4) Victoria Road near

Sidmouth Drive. 5) West End

Road near Sidmouth Drive.

Others have already been

commissioned for design and

implementation, for completion

by end 3/07, including - 6)

Swakeleys Road (as part of

School Travel Plan) - due on

site 2/07. 7) High Street

Ruislip (as a local safety

scheme) being implemented

as part of other ongoing works

at this site. 8) Tavistock

Road, West Drayton - due on

site 1/07 as a road safety

programme scheme. 9)

Watford Road, Northwood -

substantially completed as of

1/07. 10) Ladygate Lane,

Ruislip - due on site 1/07.

Other sites have been

identified for potential further

study and possible

implementation in 2007/08

14 A safe borough Ensure that 99.5% of all

street lighting is

working as planned.

PB TE Undertake regular night

inspections, respond promptly

to defects reported. Local PI

for 2005/06 = 99.66%.

National PI (average time to

repair defect) = 1.42 days.

1) Monitor with local and national PI's. 1) Monthly

2) Implementation of new EXOR highway 2) 3/07

management software system.

1/07 update -

1) On target for first 8

months at 99.61%.

2) EXOR implementation -

on track

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 8


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Ref No. Key Objective Task

(Short Term Target)

Corporate

Director to

end Sept

Lead

Officer

Key Actions Sub Key Actions Target

Dates

Key Actions

Completed

Progress Comment

15 A safe borough Invest in a programme of

footway repairs.

PB JoW 1) Arrange for moratorium on

Capital to be lifted.

2) Obtain Cabinet Member

approval for Highways Capital

Maintenance programme and

PRA funded footways

programme.

3) Programme work

4) Carry out work

1) 7/06

2) 7/06

4) 3/07

1) Yes

2) Yes

3) Yes

1/07 update - Three out of

four schemes expected to

be completed on time.

Further consultation will be

required before deciding

on detail for the last

scheme, Manor Way -

carry over to 07-08

16 A safe borough Work with other agencies

to implement the

multi-agency domestic

violence strategy.

HD DJB/MH Implement recommendations BVPI 225 Ongoing No 10 out of 11 elements of

the BVPI met - need to

develop information

sharing protocol with

partners. DV co-ordinator

starting 19 Jan 2007 to

work with partners to lead

the domestic violence

strategy in Hillingdon.

Community Safety team

funding DV counselling

service. Some slippage in

appointment to this post

has impacted on the

strategy and delivery of

actions.

17 A clean and attractive

borough

Continue to roll out locality

working pilots for

street scene services.

PB DF 1) Obtain Leader's approval

for new post.

2) Gain Cabinet Member

approval for borough wide

street scene locality working

areas, based upon

neighbourhood Ward clusters.

3) Launch 1st new

neighbourhood locality

working area.

1) 7/06

2) 10/06

3) 03/07

1) Yes

2) Yes

3) Yes

1/07 update - all completed

however for Item 1 support

is now coming from the

Community Safety Team.

Item 3 - the first Locality

Working Area - covering

Ruislip and Eastcote - was

launched on 6/12/2006

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 9


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Ref No. Key Objective Task

(Short Term Target)

Corporate

Director to

end Sept

Lead

Officer

Key Actions Sub Key Actions Target

Dates

Key Actions

Completed

Progress Comment

18 A clean and attractive

borough

Increase the number of

street champions

engaged in performance

monitoring and

standard setting across

the borough.

PB DF 1) Continue to recruit new

street champions by

supporting and promoting

existing street scene locality

pilot areas.

2) Launch 1st new

neighbourhood locality area,

using Ward cluster principal.

1) Ongoing

to 03/07

2) 03/07

2) Yes 1/07 update - On track -

Ruislip and Eastcote

Locality Area was launched

on 6/12/2006. Approx 500

street champions now

recruited to the scheme.

19 A clean and attractive

borough

Improve house-to-house

recycling by adding

glass collection from

August.

PB CR 1) Publicise extension of

scheme

2) Commence scheme from

8/06.

3) Monitor impact of scheme

1) 8/06

2) 8/06

3) 3/07

1) Yes

2) Yes

3) Ongoing

1/07 - scheme started on

1/12/2006 and we will now

monitor the impact - initial

returns are encouraging.

20 A clean and attractive

borough

Continue to support the

campaign against the

expansion of Heathrow

Airport, including the

building of a third runway.

HD BM Support community in

campaigns they initiate.

Organise the European Day of

Action

Jun-06

Supported European Day

of Action, in relation to

Airport expansion with

HACAN and NOTRAG, in

June 2006

Ongoing support to

NOTRAG as required.

Leader's commitment to

support Wandworth's Night

Flights campaign. Political

lobbyists appointed.

21 A clean and attractive

borough

Increase the number of

enforcement and related

notices issued.

PB KS Ongoing enforcement actions

to include -

a) Flytipping

b) Highways Enforcement

(including flyposting)

c) Environmental Protection

Unit

d) Commercial

Premises/Licensing

e) IPO/HCU

1) 7/06

2) 10/06

3) 1/07

4) 4/07

Quarterly

progress

reports to

be

provided.

1/07 update - FIGURES

ARE FOR APRIL TO DATE

(end11/06)

Flytipping = 410 (288)

Highways = 937 (679)

EPU = 6 (5) noise

abatement notices.

Commercial premises =

740 (433)

Licensing = 1470 (936)

IPO/HCU = 499 (329)

(Food premises

inspections)

Total April to date = 3563

(excludes skips

permissions).

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 10


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Ref No. Key Objective Task

(Short Term Target)

Corporate

Director to

end Sept

Lead

Officer

Key Actions Sub Key Actions Target

Dates

Key Actions

Completed

Progress Comment

22 A clean and attractive

borough

Continue to protect the

green belt and ensure

there is no loss of green

belt land to

development, unless very

special circumstances

are demonstrated.

JP SB/GE 1) Ensure LDF policies do not

allocate Green Belt land for

development unless in

accordance with Government

policy and guidance and/or

through appropriate LDF

publicity, consultation and

inquiry procedures. 2)

Exercise development control

functions in accordance with

those policies and

Government policy and

guidance.

1) Assess all planning briefs, preapplication

discussions, all planning

applications for development in the

Green Belt against the development plan

policies and all material planning

considerations and to report these to the

relevant Planning Committees for

consideration.

2) Refer any departures where the LBH

considers a proposal in the Green Belt

satisfies the test of exceptional

circumstances to the Secretary of

State/GOL...perhaps the Mayor of

London(?) for call-in if so determined.

3) Monitor all development on Greenfield

sites as part of the BVPI indicator

(development on brownfield sites);

monitor appeal decisions as per

designing out crime above....continuing

assessment of demand for land and any

Green Belt releases as part of monitoring

and updating of LDF.

Ongoing

1/07 update - On track

BV.106 used to measure

this and is showing 100%

compliance

23 A clean and attractive

borough

Continue to implement the

air quality

action plan.

PB PL 1) Establish two air quality

monitoring stations in Sipson

and Harmondsworth area to

monitor Heathrow related

emissions and emissions from

the proposed Colnbrook

incinerator.

2) Continue the publication of

air quality bulletins and

updates in Hillingdon People.

3) Carry out air quality

assessment on the cumulative

effects of incremental

developments in the

Borough's Air Quality

Management Area.

1) 4/07

2) 12/06

3) 12/07

2) Yes 1/07 update -on track -

November 06 issue of

Hillingdon People covered

air quality and the 2 new air

quality monitoring stations

are on track for installation.

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 11


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Ref No. Key Objective Task

(Short Term Target)

Corporate

Director to

end Sept

Lead

Officer

Key Actions Sub Key Actions Target

Dates

Key Actions

Completed

Progress Comment

24 A clean and attractive

borough

Continue education

programmes to reduce

levels

of graffiti and combat

environmental crime by

removing graffiti, fly

posting and fly tips within

two days (one day for

racist and offensive

graffiti).

25.1 A borough with

improving health,

Introduce a helping hand

service (gardening and

housing and social care shopping) through Age

Concern as an extension

of the handy person

service.

25.2 A borough with Introduce a helping hand

improving health, service (gardening and

housing and social care shopping) through Age

Concern as an extension

of the handy person

service.

25.3 A borough with Introduce a helping hand

improving health, service (gardening and

housing and social care shopping) through Age

Concern as an extension

of the handy person

service.

26 A borough with Complete 105 disabled

improving health, facilities grants

housing and social care prioritising older people

leaving hospital.

PB KS Graffiti - joint initiatives with

Community Safety and Police -

a) Implement agreed action

plan.

b) Education campaigns in

schools and with traders.

c) Enforcement = action

against those arrested and

tests for sales of underage

spray paints.

d) Regular meetings to review

progress.

JM JD Helping hand service

introduced

JM JD 2. Proposals presented to the Leader for

consideration/endorsement

b) 7/06

c) ongoing

b) yes for

traders

1/07 update -

B) Education campaigns

with Traders carried out -

covered storage of spray

paints plus test purchases

for underage sales.

Assemblies in schools on

graffiti (as part of the Safer

Estates Programme) start

in 11/06. "Art for Sale"

programme commenced in

Brookside Youth Centre in

9/06 working with Police

and Youth Service.

C) Further prosecutions

have been carried out with

the SNT for graffiti

D) Regular graffiti meetings

1. Proposals agreed with Age Concern 1. 30/04/06 Yes Completed. Proposals

agreed with Age Concern.

2. 30/06/06 Yes Proposals submitted to the

Leader for consideration.

JM JD 3. Service starts 3. 01/10/06 Yes Completed. Services

started.

JM JM Deliver quarterly targets. 1. Quarterly targets:

Q1-26

Q2-26

Q3-26

Q4-27

1. 31/03/07 Yes for Q2 Analysis of performance for

the period ending 31

December 2006 shows we

are on track to exceed the

target by 31/03/07 - 107

disabled facilities grants

completed in the period

di 31 D b 2006

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 12


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Ref No. Key Objective Task

(Short Term Target)

Corporate

Director to

end Sept

Lead

Officer

Key Actions Sub Key Actions Target

Dates

Key Actions

Completed

Progress Comment

27.1 A borough with

improving health,

Establish a support group

for carers looking after

housing and social care people with chronic

diseases.

27.2 A borough with

improving health,

Establish a support group

for carers looking after

housing and social care people with chronic

diseases.

JM JD Establish a support group. 1. Discuss / agree with carers forum who

will lead and co-ordinate the support

group

JM JD 2. Hold initial meeting and agree future

format of meetings.

1.30/09/06 No Discussions have taken

place with carers

organisations about the

best ways to support

carers. Hillingdon Carers

have agreed to support a

drop-in facility in Uxbridge

to support carers.

2. 31/12/06 No Completed. First drop-in

session held in quarter 3.

28 A borough with

improving health,

housing and social care Explore new ways of

engaging with harder to

reach groups to identify

needs.

29 A borough with Respond to critical

improving health, referrals within 24 hours

housing and social care and

undertake the critical

assessment process within

28 days.

30.1 A borough with Develop a strategy for day

improving health, care which identifies

housing and social care innovative and creative

ways to increase

independence and choice

for service users by

providing more flexible and

responsive services

to meet needs.

JM JD Research needs of harder to

reach groups in the

community.

JM PS Achieve a target of 88% of 1. Qrtly targets:

assessments completed within Q1: 88%

28 days

Q2: 88%

Q3: 88%

Q4: 88%

JM PS Develop and agree a strategy

for day care.

1. Undertake research into the needs of

harder to reach groups in the community.

1. 31/10/06 1. No Completed. Civics Trust

research of the needs of

people with a disability

across a range of age

groups has been

completed.

1. Draft day care strategy for

consultation.

1. 31/03/07 Yes for Q2 Analysis of weekly

performance shows some

slippage to the end of Dec

2006. An action plan is in

place to address key

issues. We expect to

achieve the target set for

the year.

1. 30/06/06 Yes Completed - draft strategy

for consultation in place.

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 13


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Ref No. Key Objective Task

(Short Term Target)

Corporate

Director to

end Sept

Lead

Officer

Key Actions Sub Key Actions Target

Dates

Key Actions

Completed

Progress Comment

30.2 A borough with Develop a strategy for day

improving health, care which identifies

housing and social care innovative and creative

ways to increase

independence and choice

for service users by

providing more flexible and

responsive services

to meet needs.

30.3 A borough with Develop a strategy for day

improving health, care which identifies

housing and social care innovative and creative

ways to increase

independence and choice

for service users by

providing more flexible and

responsive services

to meet needs.

31 A borough with

improving health,

Explore ways to promote

healthy eating for

housing and social care older people.

32 A borough with

improving health,

Continue to use grants to

enable vulnerable

housing and social care people in private sector

accommodation to

live independently.

33 A borough with Introduce our new

improving health, Affordable Housing

housing and social care planning document.

JM PS 2. Consult with the Older People's

Assembly and FORCE group.

JM PS 3. Finalise strategy and agree with

Cabinet.

JM

PS

Work closely with Age concern to ensure

Develop strategy and outcome day services promote healthy eating.

delivery plans for that

maximises the potential for

day care services as health

promoting resources

JM JM Deliver quarterly targets for

private sector renewal grants

for a budget of £750k.

JM JM New affordable housing

supplementary planning

document supported by

Cabinet and adopted by

Council.

1. Quarterly targets:

Q1-£187.5k

Q2-£187.5k

Q3-£187.5k

Q4-£187.5k

1. Affordable housing supplementary

housing planning document approved

and in operation from 1 April 2006.

2. 30/09/06 No Completed. Consultation

with users and carers

completed.

3. 31/03/07 No On track. The findings from

user and carer consultation

are being used to inform

the day care strategy.

1. 31/03/07 1. No On track, subject to funding

approval - work in progress

with Age Concern, Healthy

Hillingdon and Day

Services.

1. 31/03/07 Yes for Q1

and Q2

On track. Quarter 1, 2 and

3 expenditure equals

£584,283.

1. 01/04/06 Yes Completed. Affordable

housing supplementary

planning document

supported by Cabinet

meeting held on 9 March

2006.

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 14


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Ref No. Key Objective Task

(Short Term Target)

Corporate

Director to

end Sept

Lead

Officer

Key Actions Sub Key Actions Target

Dates

Key Actions

Completed

Progress Comment

34 A prosperous borough Review the appointment of

council contractors

and encourage smaller

businesses to trade with

the council.

35 A prosperous borough Support the “meet the

buyers“ programme

to ensure local businesses

are able to maximise

the opportunities the

programme offers to

local businesses.

36 A prosperous borough Establish, affordable work

studios, with

supported management for

self-employed young

people (incubator units).

CN AM 1. Develop a process that

enables small business to

apply to the Council for

business/contract

opportunities.

2. Use existing forums to

encourage small businesses

to apply to Council for

inclusion.

3. Strengthen the links with

the Chamber and Small

Businesses in LBH through

enhancing communication (via

web site links to key contracts

and meetings).

HD NC Provide management support

at monthly meetings.

Attend training and action

'Meet the Buyer' event.

HD NC Bid evaluated and approved

by LDA.

Agreement with partners on

processes.

Tender process to staff.

Sept06 to

Oct 06

Oct 06

Nov 06

Aug 06

Aug 06

Nov 06

1. Reviewed options and

selected Construction line

as accreditation process.

2.Process mapped

procedures.

3. Developed database for

select lists which is

customised for LBH.

4. Selected DueNorth

package for tender

management.

5. AM now attending

Chamber of Commerce

meeting.

6. Additional meeting in

April with chamber of

Meet the Buyer' 06

programme agreed.

Successful event held

22/23 Nov. Over 70 buyers

and 300 suppliers

attended. Initial outcomes

in terms of business gained

will be available in March

07.

LDA confirmed £750k

awarded for project.

Further £45k committed by

Hillingdon Community

Trust. Project team fully

committed to delivery both

Mellow Lane and Hayes

College.

Month 9: Planning

application for Mellow Lane

submitted

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 15


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Ref No. Key Objective Task

(Short Term Target)

Corporate

Director to

end Sept

Lead

Officer

Key Actions Sub Key Actions Target

Dates

Key Actions

Completed

Progress Comment

37 A prosperous borough Maintain or improve upon

Uxbridge’s position as

London’s 9th best

shopping centre.

HD BM Delivery of Uxbridge Initiative

town centre management

programme to promote

Uxbridge as a shopping

destination

Ongoing

Uxbridge Initiative business

plan for 2006-09

established and circulated

to 500 businesses.

Partnership work on track.

Uxbridge strategic plan

2006-2016 circulated to

partners and consultation

extended to end January at

partner's request and will

be part of the Uxbridge

town guide in 2007.

Mall Pavilions made a

presentation to the

Uxbridge Initiative that

showed considerable

scope for reinvestment and

upgrading of this asset,

providing that contingent

requirements can be

satisfied.

38 A prosperous borough Arrange a training

programme for hotels and

the construction industries

to address their

future employment and

skills requirements.

HD NC Evaluate success of

programmes.

Pursue additional S106 funds.

Develop construction training

programme.

Oct 06

On going

Nov 06

Two hotel training

programmes in operation -

end March 07.

Construction training

opportunities under

consideration.

Uxbridge College drafted

proposals for new training

scheme. CTI training now

being prepared.

Funding for construction

training opportunities now

confirmed. In-depth

discussions with Uxbridge

College on delivery

timetable in January.

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 16


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Ref No. Key Objective Task

(Short Term Target)

Corporate

Director to

end Sept

Lead

Officer

Key Actions Sub Key Actions Target

Dates

Key Actions

Completed

Progress Comment

39 A prosperous borough Work with partners to

progress improvements to

Hayes Station.

HD NC Evaluated study/agree future

actions.

Aug-06

Detailed scheme prepared.

Partners engaged. Project

team established. Project

to be completed by Feb 08.

Discussions with BAA to

agree on lead organisation.

Month 8: Cabinet member

briefed. Issues regarding

funding being resolved.

Reported to January

Cabinet. Planning

application being prepared

40 A prosperous borough

Through the Hayes,

Heston, Southall training

programme provide

training for 100 young

people not currently

engaged in education

or employment.

HD NC Support management sub

groups for specific projects.

Attend bi-monthly meetings.

Routes to work programme

now firmly established and

meeting targets and

aspirations. Consideration

now being given to how

Heathrow City can develop

programme dedicated to

supporting single parents.

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 17


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Ref No. Key Objective Task

(Short Term Target)

Corporate

Director to

end Sept

Lead

Officer

Key Actions Sub Key Actions Target

Dates

Key Actions

Completed

Progress Comment

41 A prosperous borough Progress the southern

area action plan and

promote economic growth.

JP JR/ID 1) Submission to the

Secretary of State.

2) Public consultation

3) Examination in public.

4) Adoption

Update - Revised Core Strategy 1) now 3/07

Preferred Options to Cabinet 30/11/06 for 2) now 4/07

consultation.

3) Awaiting

Consultation between 12/06 and 1/07. date for

Formal submission approval to Full Planning

Council 3/07

Inspectorat

e

4) To follow

on from 3

above

1/07 update - now on track -

A revised timetable for the

Local Development

Framework (LDF) was

agreed by Cabinet on

19/10/06, target dates

redrawn following Cabinet

consideration - now

working to a new timetable

following advice from

DCLG. The timetable for

formal submission now

revised to take account of

additional scrutiny by the

DCLG and Regional

Offices of LDF documents

for all Local Authorities in

England.

42 A borough where

opportunities are open

to all

Provide four mini health

fairs in libraries in areas

of deprivation across the

borough.

CS PS(AK) Provide health information in

libraries through planned

participatory events

1) Identify in current planning target

branches to work in.

2) Progress plans with key partners to

identify activities related to: Older

People, Refugee and asylum seekers,

Families and Under 5's.

3) Hold an agreed event in 4 identified

libraries.

4) Evaluate the learning and disseminate

to key library staff.

1) Oct 06

2) Oct 06

3) One

event by

July 06

Yeading,

one event

by Dec 06

and two

events by

Mar 07

4) Mar 07

Yes for Q3 On Track - tasks 1-3

delivered to the plan set.

In terms of task 4 - positive

evaluation recognised as

good practice by London

Libraries Development

Agency.

43 A borough where

opportunities are open

to all

Install 400 home insulation

measures for people

aged over 60 or on low

incomes.

JM JM Deliver quarterly targets. 1. Quarterly targets:

Q1-60

Q2-60

Q3-140

Q4-140

1. 31/03/07 Yes for Q3 The London Borough of

Hillingdon has received

additional funding in

2006/07 from the London

Housing Board for home

insulation measures. At

the end of quarter 3, we

have exceeded the target

of 400 home insulation

measures for the year as a

result of our programme

'Heat Streets' phase 2.

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 18


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Ref No. Key Objective Task

(Short Term Target)

Corporate

Director to

end Sept

Lead

Officer

Key Actions Sub Key Actions Target

Dates

Key Actions

Completed

Progress Comment

44 A borough where

opportunities are open

to all

Work towards level 3 of

the equality standard

for local government.

HD SG Need to identify Equality PIs

Establish data and collection

and monitoring information

Ensure equality integrated in

business planning

Pay review

Local labour market studies

Mar-06

Service level equality

groups developed workplan

for ESfLG. Impact

assessments are being

carried out. Work underway

with Capital Ambition to

evaluate progress of

ESfLG. West London

Equality Network

developed as peer

evaluators. Council

still on track to meet old

level 3 by Mar 07

Service areas revisiting

equality assessments

Equal pay review scoped

Data cleansing exercise

planned for Jan 07

45.1 A borough where

opportunities are open

to all

Widen representation on

the council’s forums for

older people and disabled

people to include

people in residential

homes/nursing home care

and the housebound and

increase the

involvement of older

people from black minority

ethic groups in the older

people’s assembly.

45.2 A borough where Widen representation on

opportunities are open the council’s forums for

to all older people and disabled

46 A borough where

opportunities are open

to all

Create a third customer

forum for Planning

and Transportation.

JM JD Establish new ways to widen 1. Consult with older people in residential

representation on the council's and nursing care and the housebound,

forums for older people and and the FORCE group.

people with disabilities.

JM JD 2. Establish agreed ways to widen

representation.

JP GE There are 4 already in place -

Residents, Conservation,

Mobility and also Agents

Panel. Target is to create 5th -

Major Developments Forum.

We will identify and invite

possible participants with

target to start the panel in

12/06.

1. 31/01/07 Yes for Q3 On track. Consultation

underway by Hillingdon

Association of Voluntary

Services (HAVS) and

London Borough of

Hillingdon, including

residents living in

nursing/residential care.

Consultation has taken

place with people living in

residential and nursing

home care. A paper based

and web-based mechanism

2. 31/03/07 No On track. Will be delivered

once consultations

complete.

31-Dec-06 Yes 1/07 update - 5th Panel

now established - Major

Applications Access Forum

- set up 11/06 and

meetings have been held.

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 19


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Ref No. Key Objective Task

(Short Term Target)

Corporate

Director to

end Sept

Lead

Officer

Key Actions Sub Key Actions Target

Dates

Key Actions

Completed

Progress Comment

47 A borough where

opportunities are open

to all

Through arts, leisure and

libraries provide

a programme of new

opportunities for

older people.

CS

SBG

ES/JM

1) Deliver action plan for expanding

range of opportunities for older people.

2) Continue to deliver gentle dance and

exercise classes once a week for the

over 50s at the Compass Theatre.

1) Sep 06

2) Ongoing

1)

Completed

2) Ongoing

1) Art classes at Manor Farm

and Tea Dance Winston

Churchill Hall held.

2) 16 dance classes have

been held this year. Young at

Heart activity sessions

introduced at Hayes Pool and

Hayes Stadium. 1/07 Update -

LeisureLink scheme to be

relaunched in January 07 -

providing improved access to

leisure activities for older

people. New publicity

currently being developed to

improve awareness of

activities available to older

people.

48 A borough where

children and young

Implement year two of the

extended

people are healthy, safe schools strategy.

and supported.

49 A borough where

children and young

Increase the participation

by children and young

people are healthy, safe people in sport, leisure

and supported. and cultural activities.

49a

A borough where Increase the participation

children and young by children and young

people are healthy, safe people in sport, leisure

and supported. and cultural activities.

CS CS 1) Implement Extended

schools Strategy Action Plan

for Year2 Standards Fund

2) Allocate funding to new

collaboratives

3) allocate funding from Sure

Start general Budget to

Central co-ordination and

existing, new and future

collaboratives

CS RT/CS 1) 75% of 5 -16 yr olds

involved in School Sports

Partnerships

2) 5% increase in issues and

visits to libraries overall

3) More than 10% Primary

Schools and 20% of

secondary schools achieving

ArtsMark status

CS RT/CS More than 10% Primary

Schools and 20% of

secondary schools achieving

ArtsMark status

1) Ongoing

2) Sep 06

3) Jan 07

1) Apr 07

2) Apr 07

Apr-07

1)

Completed

2)

Completed

3) On

Track

Extended School Strategy

in Place

Currently 6 out of the target

of 9 collaboratives in place.

Progressing well

1. School Sports Partnership

to be rolled out to all schools

in Sept 06 - target met for

2006/007

2. Issues are on track, visits to

libraries are currently -2.5%

but a promotional campaign is

under way to address this.

The SIS, Art Service and

Youth Service are meeting to

progress this action with the

schools.

Needs to be addressed

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 20


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Ref No. Key Objective Task

(Short Term Target)

Corporate

Director to

end Sept

Lead

Officer

Key Actions Sub Key Actions Target

Dates

Key Actions

Completed

Progress Comment

50 A borough where

children and young

Establish further local

neighbourhood youth

people are healthy, safe projects in partnership with

and supported. the voluntary sector.

51 A borough where

children and young

Ensure that 50% of

schools are involved in

people are healthy, safe school activity to meet

and supported. national standards in

personal, social and health

education, emotional

health and well being,

healthy eating and

physical activity.

CS RT 1) Expand youth provision in

partnership with the voluntary and

community sector.

2) Support the provision of youth

services as part of a network of

local provision

CS CS Put in place a strategy and

required support for schools to

meet targets relating to

numbers of schools achieving

and working towards National

Healthy School Status.

1) Complete premises preparation at three

neighbourhood projects.

2) Recruit teams to deliver services from three

locations.

3) Negotiate and implement partnership

agreements and commence services.

1) Categorise and Prioritise all schools to

ensure that HS targets are met

2) Prioritise support to identified schools

within each area: PSHE, Emotional

Health and Wellbeing, Physical Activity

and Healthy Eating, so that 38 schools

achieve Healthy School

1) Oct '06

2) Oct '06

3) Nov '06

1) Apr 07

2) Jul 07

3) Dec 06

4) Ongoing

5) Mar 08

2 of 3 1) Premises preparation

complete complete in 2 of three

Staff. venues.

successfull 2) Northwood Youth Centre

y recruited. launch on 25th July with

Partnership partnership agreement in

agreement place

s in place 3) South Ruislip Young

with People's Project scheduled

operating to be launched in February

services. '07.

4) Local services further

enhanced through Youth

Opportunity Fund

allocations.

1. On

Target

2. On

Target

Over 50% of schools are at

the foundation level of the

Healthy Hillingdon School

Scheme

52 A borough where

children and young

Commence work on

establishing a children’s

people are healthy, safe trust.

and supported.

CS CS Commence discussions

through the CYPSPB on the

formation of the Children's

Trust to consider which

Service will be inside the Trust

1) First Meeting of the CYPSPB to

discuss the Trust Aug 06

Ongoing On Target On Track

Consultation with staff and

partners completed and

progressing well to a

children's trust in April 07.

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 21


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Ref No. Key Objective Task

(Short Term Target)

Corporate

Director to

end Sept

Lead

Officer

Key Actions Sub Key Actions Target

Dates

Key Actions

Completed

Progress Comment

53 A borough where

children and young

A further three extended

school collaboratives

people are healthy, safe and three children centres

and supported. established.

CS RT 1) further 4 CC established

2) further three extended school

collaboratives in place

1) Sep 06

2) Apr 07

1) Delay in 1) Delay in going to cabinet

going to due to further requests for

cabinet due information. However not

to further expected to impact on the

requests establishment of the three

for children's centre. Children

information. Centres Paper to go to

2) Cabinet in January.

Completed 2) Extended School

Strategy in place, currently

6 out of the target of 9

collaboratives in place.

54 A borough where

children and young

Reduce the number of

local newly looked

people are healthy, safe after children.

and supported.

JM CB Numbers of newly looked after Second CAST established

children reduced by CAST and

continued operation of MAST.

31/10/2006 No, see

comments

Reduction in numbers of

local LAC already

achieved. Preparations for

a second CAST underway

and will support continued

reduction, recruitment

underway,

55 Achieving value for

money

Deliver the Hillingdon

Improvement

Programme financial

savings as set out in the

financial forecast.

HD BM Reports to HIP Steering Group

monthly on financial and

headroom savings

Mar-07 HIP financial savings 06/07

agreed by Steering Group.

Most headroom savings

confirmed as at July 06.

Budget Recovery Savings

have identified of almost

£2m contribution to BPR

target.

Transitional arrangements

to be confirmed at Jan 07

Steering Group meeting to

initiate new HIP/R2E

programme.

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 22


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Ref No. Key Objective Task

(Short Term Target)

Corporate

Director to

end Sept

Lead

Officer

Key Actions Sub Key Actions Target

Dates

Key Actions

Completed

Progress Comment

56 Achieving value for

money

Deliver £8.5m of budget

savings of which

£7.2m are efficiency

savings as set out in our

annual efficiency

statement by, for example,

supporting more older

people to remain in

their own homes.

CN PWh Develop and implement a

recovery plan to deliver the

savings required to balance

the budget in 2006/7

Mar-07 In progress Original requirements to

deliver the MTFF savings

overtaken by need to

develop recovery plan to

deal with DfES asylum

pressure. £13.7m recovery

plan now agreed and in the

process of being

implemented. Latest

monitoring in month 8

shows an underspend.

57 Achieving value for

money

58 Achieving value for

money

58.1 Achieving value for

money

Implement the

commissioning strategy for

placements for looked

after children by, for

example, recruiting,

retaining and developing

inhouse

foster parents to reduce

the costs of

purchasing from the

independent sector.

Move towards improving

the use of resources

score in the CPA under

value for money from

3 to 4.

Move towards improving

the use of resources

score in the CPA under

value for money from

3 to 4.

JM CB Implement commissioning

strategy.

CN PWh Maintain score of 3 out of 4 in

2006 despite challenges the

DfES asylum funding issue

poses to the Use of

Resources score

CN PWh Plan and implement

improvement work to plug the

remaining gaps to get an

overall score of 4.

1. Review use of in-house foster carers 1. 30/09/06

to ensure value for money, effectiveness. 2. 31/03/07

2. Increase the number of in-house foster

care placements by 20

1. Yes

2. On

target

1. Completed review of inhouse

foster care resource.

2. On track - ongoing

recruitment campaigns

underway for foster carers.

Action plan is underdevelopment,

to be

informed by recently

completed CSCI fostering

inspection.

Nov-06 Completed Score of 3 out of 4

achieved

2008 In progress Self assessment has

highlighted gaps that

remain. Service plans for

2007/8 and 2008/9 will

address these gaps.

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 23


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Ref No. Key Objective Task

(Short Term Target)

Corporate

Director to

end Sept

Lead

Officer

Key Actions Sub Key Actions Target

Dates

Key Actions

Completed

Progress Comment

59 Achieving value for

money

Improve our approach to

community feedback

and participation in service

improvements.

HD BM Develop a joint working

approach with police through

safer neighbourhood teams.

22 Ward Panels

22 Environmental Visual Audits (EVAs)

Mar-07

3 JAG

9 EVAs

8 Ward

Panels

3 co-ordinators recruited.

Programme of EVAs in

place.

Supporting police and

acting as a conduit to

council for Ward Panels

Ruislip, Eastcote and

Northwood to be launched.

Continuing to participate in

Ward Panels and street

champions launched

60 Strengthening planning

and performance

61 Strengthening planning

and performance

Successfully complete

negotiations on a third

generation Local Area

Agreement with the

Government.

Review and refresh the

Hillingdon Improvement

Programme to ensure

maximum efficiency

HD PW June 06: Informal submission

of targets to GOL

Sept 06: 1st formal

submission of targets to GOL

Feb 07: LAAs agreed.

HD BM Procure consultation support.

Final tenders due 21 July

2006.

Officer evaluation to be

completed end of July 2006.

June 06

Sept 06

Feb 07

Oct-06

2nd Draft Submission

delivered to GOL on 30th

November. GOL feedback

awaited in order to finalise

stretch targets for final

submission date of 26 Jan

December Cabinet tender

appointment made. HIP

review completed.

Arrangements for HIP/R2E

effective from Jan 07

62 Strengthening planning

and performance

63 Strengthening planning

and performance

Ensure that the council is

making better use of

customer feedback,

consultation and local

information to improve

local services.

Deliver at least 85% of the

targets in the 2006/07

capital programme, on

time, to quality and

within budget.

HD SK Map and audit process.

Produce Action Plan

Implement Action Plan

CN JJ Ensure all of programme has

PID. Monitor progress through

Project Boards and quarterly

capital monitoring reports

Jun 06

Sept 06

Mar 07

Mar-07

Work is progressing on the

first draft of the

consultation strategy which

will be presented to the ICB

on 18 Jan 07. 'Have your

say' website to be

launched in Jan 07.

In progress All programme has a PID in

place. Second quarter

report showed some

slippage but this being

mainly due to rephasing of

large projects (HHF, Hayes

Stadium).

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 24


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Ref No. Key Objective Task

(Short Term Target)

Corporate

Director to

end Sept

Lead

Officer

Key Actions Sub Key Actions Target

Dates

Key Actions

Completed

Progress Comment

64 Strengthening planning

and performance

65 Building a culture for

success

66 Building a culture for

success

80% of performance

indicator targets set out in

the council plan achieved

or exceeded.

Ensure we have a

balanced workforce to

deliver the council’s

priorities.

Continue to deliver the ten

year workforce strategy by

implementing the 2006/07

workforce plan.

HD BM Operation of Performance

Management Framework

HD RH/SG Achieve level 3 of the equality

standard

for local government.

HD RH Project Plan set out and

agreed.

Quarterly Performance Review 06/07 Mar-07 Progress against targets

for those PI's that can be

maintained quarterly.

Although currently off track

Directors forcasts for end

year and inclusive of

annual PIs expected to

lead to significant

improvement

Q1 68% of PIs meet

targets

Q2 58% of PIs meet

targets

Workforce report written Mar-07 Change made in

requirements for level 3,

but internal work still

proceeding to plan

As set out in Project Plan On-going On target

67 Building a culture for

success

68 Building a culture for

success

Develop an action plan

from the results of the

2006 staff survey.

Continue to develop our

recruitment and

retention strategy.

HD RH Implement plan Complete plan and evaluate survey Mar-07 In progress

HD RH Review current recruitment

and retention arrangements

and existing workplan

Oct-06

On target

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 25


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Task

Completed/O

n Track

Green - on

track

Green - on

track

Green - on

track

Green -

completed

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 26


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Task

Completed/O

n Track

Green -

completed

Green -

completed

Green -

completed

Green - on

track

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 27


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Task

Completed/O

n Track

Green - on

track

Green - on

track

Green - on

track

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 28


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Task

Completed/O

n Track

Green - on

track

Green - On

track

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 29


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Task

Completed/O

n Track

Green - on

track

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 30


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Task

Completed/O

n Track

Green - on

track

Green - on

track

Green - on

track

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 31


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Task

Completed/O

n Track

Green - on

track

Green - on

track

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 32


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Task

Completed/O

n Track

Green - on

track

Green - on

track

Green -

completed

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 33


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Task

Completed/O

n Track

Green - on

track

Green -

completed

Green -

completed

Green - on

track

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 34


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Task

Completed/O

n Track

Green - on

track

Green - on

track

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 35


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Task

Completed/O

n Track

Green - on

track

Green -

completed

Green -

completed

Green -

completed

Green - on

track

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 36


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Task

Completed/O

n Track

Green -

completed

Green - on

track

Green -

completed

Green - on

track

Green -

completed

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 37


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Task

Completed/O

n Track

Green -

completed

Green - on

track

Green - on

track

Green - on

track

Green -

completed

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 38


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Task

Completed/O

n Track

Green - on

track

Green - on

track

Green - on

track

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 39


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Task

Completed/O

n Track

Green - on

track

Green - on

track

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 40


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Task

Completed/O

n Track

Green - on

track

Green - on

track

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 41


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Task

Completed/O

n Track

Green - on

track

Green - on

track

Green - on

track

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 42


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Task

Completed/O

n Track

Green - on

track

Green - on

track

Green - on

track

Green -

completed

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 43


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Task

Completed/O

n Track

Green - on

track

Green - on

track

Green - on

track

Amber -

some

slippage

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 44


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Task

Completed/O

n Track

Green - on

track

Green - on

track

Green - on

track

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 45


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Task

Completed/O

n Track

Green - on

track

Green - on

track

Green - on

track

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 46


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Task

Completed/O

n Track

Green - on

track

Green - on

track

Green -

completed

Green - on

track

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 47


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Task

Completed/O

n Track

Green - on

track

Green - on

track

Green - on

track

Green - on

track

Amber -

some

slippage

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 48


Last Amended: 15 January 2007 Council Plan 2006 Appendix A

Task

Completed/O

n Track

Amber -

some

slippage

Green - on

track

Green - on

track

Green - on

track

Green - on

track

ITEM 06 council plan appendices.xls

Green - Completed/On Track

Amber - Some Slippage

Red - Serious Slippage 49


Last Amended 15 January 2007

Community Strategy - Council Lead

Appendix B

Ref

No.

1

Key Objective Task Corporate

Director

A borough of learning

and culture

A borough of learning

and culture

Ensure 60 further voluntary and

community organisations benefit

from training, capacity building and

quality assurance support.

Individual service standards

published for leisure, arts and library

services

Lead

Officer

Key Actions Sub Key Actions (if appropriate) Target

Dates

Key

Actions

Completed

?

CS GS 1)

Completed

2) On target

JP

ES/JM

SBG

NM

1) Library: Document written,

approved and published

2) Arts: Document written,

approved and published

3) Leisure: Document written,

approved and published

1) Nov 06

2) Nov 06

3) Sep 06

On Target

Progress Comment

35 voluntary and community

organisations trained or

involved in capacity building

1/07 update - Leisure

standards have been reviewed

and printed, with Arts standard

to be completed by March 07.

Library Standards public

consultation was completed

end of November 06.

Task

Completed

?/On Track

Green - On

Track

Green -

On Track

2

3

4

5

A borough of learning

and culture

A borough of learning

and culture

A borough of learning

and culture

Deliver three seasonal crossservice

‘Your choice’ programmes

to provide increased choice and

opportunity for individual people and

families to participate in active

lifestyles.

In partnership with community

organisations and schools, plan

and deliver the 2006 Black

History Month programme.

Develop the Hillingdon pilot

‘Welcome to your library ‘ project

to engage with and support

refugees and asylum seekers in

partnership with Healthy

Hillingdon and four other London

boroughs.

JP

ES/JM

SBG

NM

Opportunities for Healthy

Lifestyles promoted in line with

Community Strategy.

Cultural Strategy objectives

achieved.

JP JM Plan and deliver the BHM

programme in October

JP ES/JM Project Plan agreed and in

place

3 sets of Publicity produced Jul 06

Nov 06

Jan 07

1) programme confirmed and

agreed

2) Publicity agreed and distributed

3) Programme of events delivered

4) review meeting

1) Plan Project

2) Launch Event

3) Yeading School Refugee Week

4) Tamil group link to library

developed

5) Membership Review

1) July

2006

2) 31

August

2006

3) End Oct

06

4) Nov 06

1) Jun 06

2) Jul 06

3) Jun 06

4)

5) Oct 06

Completed

1)

Completed

2)

Completed

3)

Completed

4) now 2/07

1)

Completed.

2) Delayed.

3)

Completed

4)

Completed.

5) Forward

Plan for

April

1/07 update - November

leaflet not published. Final

leaflet being prepared for

distribution in 2/07.

Green - On

Track

1/07 update - BHM

Green - On

programme delivered. Review Track

meeting now planned for 2/07.

1/07 Update - On track other Green - On

than launch event - now being Track

considered as celebration

event for Feb 07. Membership

Review on Forward Plan for

April 07.

ITEM 06 council plan appendices.xls 24


Last Amended 15 January 2007

Community Strategy - Council Lead

Appendix B

6

7

8

9

10

11

A borough of learning

and culture

A borough of learning

and culture

A borough of learning

and culture

A borough of learning

and culture

A borough of learning

and culture

A borough of learning

and culture

Increase the information about

cultural services and events and

activities through targeted

promotion and publicity.

Three seasonal campaigns

promoting libraries, arts, leisure

and sports delivered.

Increase visits to libraries by 5%

to 1,624,899.

Increase the number of items

borrowed from libraries by 5%

(1,596,148).

3,000 children make four visits

to libraries as part of the

Summer Reading Challenge.

Through the Bookstart outreach

campaign 5,200 under 3s and

their families are contacted,

enjoy stories and are

encouraged to join the library.

JP

TLD

SBG

GE

1) Produce 3 x Compass

What's On.

2) A monthly children's'

programme at Compass.

3) 4 'Cool Cats' newsletters.

4) 4 Volunteer Newsletters.

5) Atrium and Cow Byre Gallery

What's On.

6) BigFest programme.

7) Quarterly Manor Farm

Heritage Project Newsletter.

1)

All

Apr/AugDe progressing

c.

on target

2) Monthly

3)

Jun/Sep/De

c 06 & Mar

07

4) Apr/Jul

Oct/Jan

5) Jan 07

6) Sep 06

7) Qtly

1/07 Update - Items 1 to 6 are

on track with all promotions

progressing to timescales.

Item 7 - latest quarterly

newsletter will appear in 2/07

to allow for update on

Contractor starting on site.

JP ES Deliver 3 seasonal campaigns tba 1/07 update - discussions to

be held with CSMT and

Corporate Communications

JP ES/JM Improved opening hours.

Continue refurbishment

programme in libraries

JP ES/JM Improved opening hours.

Continue refurbishment

programme in libraries

JP ES/JM Deliver Reading Challenge and

meet the target of 3000 children

reaching 4th visit

JP ES/JM Deliver 3 Bookstart schemes

and implement Treasure Chest

in libraries

1) Hold launch of Treasure Chest

2) Promote through playgroups and

nurseries

Mar-07 On Target 1/07 Update - Promotional

campaigns planned for Jan to

March 07to achieve target

which at the 9 month point

stands at -2.5%

Mar-07 On Target 1/07 Update - Promotional

campaigns planned for Jan to

March 07 to achieve target

which at the 9 month point

matches last year.

Sep-06 Completed 3 yr PSA target of 5293 was

exceeded. Over 8458 children

made 4 visits.

1) May

2006

2) From

Sep 06

Green - On

Track

Green - On

Track

Amber -

some

slippage

Green -

On Track

Green -

Completed

1)

1/07 update - 1) Successful Green - On

Completed

2) On target

launch end of May. Distribution Track

being monitored.

2) Nurseries and clinics

visited, publicity distributed,

advert in Sunshine magazine,

national publicity campaign

under way.

ITEM 06 council plan appendices.xls 25


Last Amended 15 January 2007

Community Strategy - Council Lead

Appendix B

12

13

14

A borough of learning

and culture

A borough of learning

and culture

A borough of learning

and culture

A borough of learning

and culture

Increase the attendance at arts

facilities and arts events by 4%

(to 395,200).

Introduce in-house promoted

events for older people as part

of the Manor Farm summer

programme.

Introduce volunteering

opportunities for older people

within the Manor Farm summer

programme.

Within the BigFest Street Arts

Festival continue the

development of work on

educational street arts

workshops, performance based,

led by professional artists that

involve the community in a largescale

event.

JP SBG BigFest, Manor Farm Summer

Programme, Medieval Festival,

Compass, Cow Byre and

Atrium, Winston Churchill Hall,

Manor Farm Site, Beck Theatre,

Southlands and beneficiaries of

grant aid.

JP GE Run 3 art workshops for over

50's

Medieval On target

festival and

summer

programme

figures

recorded

end Sep,

BigFest

Oct. All

other year

end.

1/07 update - Medieval

Festival Attendance 5073

BigFest attendance 30,000

Sep-06 Completed 2 art workshops held, 3rd

cancelled as there were no

bookings

JP GE Aug/Sep 06 Completed Significant number of older

people volunteered for the

Medieval Festival. The

programme will be expanded

further in 2007/08.

JP SBG 1) Preliminary discussions with

Emergency Exit Arts and

Nutkhut.

2) Bid to The Big Lottery -

Reaching Communities

programme.

1) Jun/Jul

2) Jul

Completed

Green - On

Track

Green -

Completed

Green -

Completed

1) Preliminary discussions Green -

held with Emergency Exit Completed

Arts and Nutkhut.

2) Bid submitted to The Big

Lottery - Reaching

Communities programme in

partnership with 'Western

Wedge' festival strand

15

16

17

18

A borough of learning

and culture

A borough of learning

and culture

A borough of learning

and culture

Open new athletics facility at

Hillingdon House Farm.

Start construction of Hillingdon

House Farm Lido and Leisure

Centre

Progress design work for new

leisure facilities in Hayes,

including swimming pool, sports

hall, fitness zone and library

JP MB New Athletics facility Opened by

The Queen

Sports Development to organise

interschool Athletics Event as part

of the opening

May-06

Delivered

on 19th

May

8 primary schools and 7

secondary schools took

part

CN Jan-07 On target Currently reviewing tender

price with design team and

contractors.

JP MB Implement Hayes Leisure

Complex plan

Architects and Quantity Surveyors Oct-06

Appointed. Feasibility Designs

Prepared. Stakeholders consulted ie

Leisure Service, Library Service,

One Stop Shop. Planning Authority

consulted for pre- application advice

and screening requested for EIA.

Completed

Undertaken

and

consultation

s taking

place

1/07 update - Stage D design

completed and planning

application submitted.

Green -

Completed

Green - On

Track

Green - On

Track

ITEM 06 council plan appendices.xls 26


Last Amended 15 January 2007

Community Strategy - Council Lead

Appendix B

A borough of learning

and culture

Increase the visits to leisure

facilities centres to 750,000

visits per year.

JP NM Apr-07 On target 1/07 update - On track up to

November 2006 usage shows

an overall increase of 12,478

or 2.4% compared to last year.

However a decision taken

during year to transfer

Northwood SC management

to school from 1/07 may

mean we fall just short as their

attendance figures for the last

quarter should be deducted

from the overall target. Not

possible to predict this when

the target was set.

Green - On

Track

19

20

21

22

25

A borough of learning

and culture

A borough of learning

and culture

A borough of learning

and culture

A borough of learning

and culture

Deliver a further increase in

fitness sessions for children and

young people at Highgrove and

Queensmead, and programme

of ‘women only’ swim sessions.

Implement the year 1 action plan

of the sport and physical activity

strategy.

Progress the ‘Heritage builds

bridges’ project in partnership

with Brunel University and the

British and Foreign Schools

Society and achieve 90% of

archives added to the online

catalogue with digitisation of

parts of the collections. Establish

the ‘Heritage builds bridges’

website.

Develop plans for Bishop

Ramsay School to bring the

school on to one site.

JP NM Apr-07 On target 1/07 update - Junior fitness

programme has been updated

and changes to be rolled out

at other facilities. Additional

taster sessions now

programmed at school sites.

JP MB Strategy being finalised as

requested by new Cabinet

Member for Culture Sport &

Leisure and due to be

presented to Cabinet in Sept

06.

JP ES/JM 1. Website to promote the project

2. Catalogue archive collections

3.Catalogue photographs

4.Digitise photographs and

artefacts

5. Complete cataloguing museum

collection

6. Design project website

CS DT 1) Engage consultants

2) Obtain Planning permission

Action Plan being drawn up to fit the

revised time frame

Mar-07 On target 1/07 update - Draft strategy

has been revised and is

currently being reviewed by

Directorate followed by

Cabinet Member. A full

programme of sports

development activities

continues nevertheless.

1. July 06

2 Mar 07

3 Mar 07

4.Mar 07

5 Nov 06

6. Mar 07

1) Jul 06

2) Mar 07

1) Yes 1/07 update - Web-site now

live (17 October)

All other targets on track.

Original estimate of materials

to be catalogued and digitised

revised upwards. Project will

deliver requirements of the

Heritage Lottery bid.

On target

Project managed by school.

Planning application under

consideration

Green - On

Track

Green - On

Track

Green -

On Track

Green - On

Track

ITEM 06 council plan appendices.xls 27


Last Amended 15 January 2007

Community Strategy - Council Lead

Appendix B

26

27

28

29

31

33

34

A borough of learning

and culture

A safe borough

A safe borough

A safe borough

A safe borough

A safe borough

A safe borough

Develop plans for the provision

of new teaching block and

refurbishment of existing

accommodation at Uxbridge

High School.

Implement the local multi-agency

anti-social behaviour strategy.

Maintain 72 hour standard for

removal of abandoned vehicles.

Run a theatre presentation to

raise awareness of home

security for older people.

Run annual publicity campaigns

to raise public awareness of

domestic violence and racial

harassment, including a White

Ribbon Day.

Implement the local multi-agency

racial harassment strategy

conference to engage

practitioners in domestic

violence issues.

Support the development of the

Lesbian, Gay, Bisexual and

Transgender Forum to

encourage the reporting of

homophobic crime.

CS DT 1) Engage consultants

2) Obtain Planning permission

3) Let contract

JP

DJB/ MH Regular monitoring of ASB

activity with appropriate

remedial action

Incorporate 'Respect' elements into

local strategy

PB PP Ensure standard is maintained DUP report monitors on monthly

basis

1) Jul 06

2) Dec 06

3) mar 07

1)

1) Consultants in place

Completed 2) Planning permission

2) On target expected to be in April 2007

as land issues were more

complicated than expected,

but high risk of referral to

Government Office for

London, which could extend

the timescales further.

3) Consequent four month

delay for letting of Contract

(July 2007)

Aug-06 Yes 1/07 update - Community

Safety are adding more on

Youth Engagement to

strengthen the Strategy

Amber -

some

slippage

Green -

On Track

Ongoing Yes 1/07 - Maintaining standard Green - On

Track

JP DJB/ MH Hold event at Compass Theatre Jun-06 Yes Completed Green -

Completed

JP

DJB/ MH Organise campaign

Organise 'White Ribbon Day'

conference

JP DJB Set up working group and agree

terms of reference

Identify themes and target audience

Seek national speaker for

conference

06-07 prog

Nov 06

Yes

1/07 update - Campaign

work has taken place and

Domestic Violence 'White

Ribbon Day' conference

held on 24th November

(theme: Domestic Violence

and the Criminal Justice

system).

Jan '07 Yes 1/07 update - Project

Initiation doc. and timetable

agreed. Departments are

being consulted on the

implementation of the

revised strategy.

JP DJB/ MH Set up steering group March '07 No 1/07 update - relaunch has

been delayed from 11/06 -

will relaunch in Spring.

Steering Group have taken

on a Consultant to help with

the launch.

Green -

Completed

Green -

On Track

Green -

On Track

ITEM 06 council plan appendices.xls 28


Last Amended 15 January 2007

Community Strategy - Council Lead

Appendix B

35

38

39

40

41

42

A safe borough

A clean and

attractive borough

A clean and

attractive borough

A clean and

attractive borough

A clean and

attractive borough

A clean and

attractive borough

Extend safer routes to school

from 30 to 45.

Maintain green flag awards at

the 3 sites awarded this

standard in 2005. Review the

provision of the service for dog

fouling bins across the borough.

Install new bins and improve

specification for emptying as

required in line with residents’

needs.

Nine site-specific anti-dog

fouling campaigns run to

reinforce the message with

community support.

Introduce enforcement,

education and preventative

strategies in schools to deal with

graffiti.

Implement targets for delivering

greater use of open space for

recreation, conservation and

food growth once agreed in

March 2006.

Hold four allotment taster

sessions – two at Highgrove and

two at Hayes. Hold one five

week course.

JP JR Revised target for 06/07 is 55

schools (57% of total).

PB MW/CR 1) Green Flags - retain the

awards during annual judging,

try for further awards.

2) Dog fouling - Waste services

have an ongoing programme of

installing bins on public

walkways and parks as need is

identified by the public or of

PB MW Sites include - Barra Hall Park,

Fassnidge Park, Churchfield

Gardens, Yiewsley Recreation

Ground, Ruislip Lido, Ruislip

Woods, Minet Country Park,

Rockingham Recreation Ground

and Bourne Farm Open Space.

PB KS 1) Carry out "Art for Sale"

project with Police, Youth

Services and Community safety

2) Organise and carry out

campaigns in schools

1/07 - Parks already covered

include - Minet Country Park,

Yiewsley Rec, Cowley Rec,

FassnidgePark, Hillingdon House

Farm, Churchfield Gdns, Barra Hall

Park, The Fairway, Ruislip Lido, and

Pole Hill Open Space.

PB MW 1) Carry out survey of Parks

and Countryside sites to

establish targets.

2) Implement actions to achieve

those targets.

1) Survey being carried out between

21st and 29th October

PB MW Arrange sessions and taster

course

01-Mar

1) 8/06

2) Ongoing

1/07 update - On track with

20 schools producing

Travel Plans by 3/07

making a total of 54.

1) Yes 1/07 update - 1) 3 Green

Flags retained plus 2 new

green flags awarded.

2) Ongoing - 22 new bins

being installed 10/1/07

Green -

On Track

Green -

On Track

30-Nov Yes Anti dog fouling campaigns Green -

have now been carried out Completed

at 10 parks by Parks Patrol.

More walkers are beginning

to use the bags for waste

and Bourne Farm will also

be included in the final

quarter.

1) 1)Yes

30/9/2006 2) Yes

2) 31/11/06

1/07 update - 1) Project Green -

commenced in Brookside Completed

Youth Centre in 9/06.

2) Assemblies in schools on

graffiti have been carried

out as part of the Safer

Estates Programme from

November 06

01-Sep Yes Survey was carried out

between 21st and 29th

October, results analysed

and follow up actions being

implemented impacting on

public's enjoyment of open

spaces

1) 9/06

2) 3/07

Green -

Completed

1) Yes Four taster sessions were Green -

2) On track held, five week course was completed

arranged but cancelled due

to lack of take up.

ITEM 06 council plan appendices.xls 29


Last Amended 15 January 2007

Community Strategy - Council Lead

Appendix B

43

46

47

A clean and

attractive borough

A clean and

attractive borough

A clean and

attractive borough

Carry out 6 more capacity

building projects at green

spaces throughout the borough

Implement all transport schemes

within the 2006/07 borough

spending plan.

Invest additional funding to

improve the condition of the

borough's non-principal

classified and unclassified

roads.

PB MW 1) Arrange 3 Parks R Cool

events in parks to promote

activities.

2) Encourage formulation of 3

Management Action Groups -

parks are - Ruislip Lido,

Yiewsley Recreation Ground

and Hayes End Recreation

Group

PB JaW 1) Agree list of schemes and

report to Cabinet Member to

initiate schemes.

PB JoW a) Capital moratorium to be

lifted. B) Capital programme

approved by relevant Cabinet

Member. C) programme

implemented.

1) 7/06

2) 03/07

1) Yes

2) Yes

1) Parks R Cool events Green -

completed in Hillingdon completed

Court Park, Harefield

Village Green and Hayes

End Recreation Ground. 2)

MAG's have been

established at Ruislip Lido,

Yiewsley Rec, and Hayes

End Rec.

1) 9/06 1/07 Update - Works

programme remains on

track with work

commissioned for Windmill

Hill (due on site 1/07)

Harlington Road (on site

since 11/06 and largely

complete) Pinner Road

(due on site 1/07) Station

Approach, South Ruislip

(due o site 1/07) Station

Road, Hayes (due on site

1/07), Bridle Road (due on

site 1/07), Ryefield Avenue

(due on site 2/07), Ruislip

High Street (on site since

12/06). The Council has

also been advised of a

successful bid for funding

for local safety schemes in

2007/08. Separate Council

funded RSP programme

also on track.

a) 6/06

b) 7/06.

C) 4/07

a) yes

b) yes

Green -

On Track

1/07 update - both schemes Green - On

are scheduled to be Track

completed in this financial

year. However because the

antiskid surfacing is a high

specification material highly

dependent on dry weather

conditions for successful

laying, it is possible that not

all invoices will be paid by

the deadline

ITEM 06 council plan appendices.xls 30


Last Amended 15 January 2007

Community Strategy - Council Lead

Appendix B

48

50

51

53

A clean and

attractive borough

A clean and

attractive borough

A clean and

attractive borough

A clean and

attractive borough

Review and redraft Hillingdon’s

waste strategy in line with

regional strategy and improve

website information provided

Increase the overall recycling

and composting rate in the

borough to 30.5%.

Submit the Local Development

Framework with Sustainability

Appraisal to the Government

Office for London and to seek to

adopt it for development control

purposes.

Take forward the planning

enforcement action plan and

protocols published in 2005/06.

PB CR West London Waste Strategy is

already in place - our own

internal strategy draft will be in

place by 3/07 - will then require

public consultation and Cabinet

approval - should be complete

by 7/07.

PB CR Monthly monitoring to ensure

that targets are achieved

JP JR 1) Submission to the Secretary

of State.

2) Public consultation

3) Examination in public.

4) Adoption

JP SB 1) Enforcement processes

being e-enabled as part of the

Action Plan

Update - Revised Core Strategy

Preferred Options to Cabinet

30/11/06 for consultation.

Consultation between 12/06 and

1/07.

Formal submission approval to Full

Council 3/07

3/07 - draft

7/07

approval

Monthly

monitoring

1) now 3/07

2) now 4/07

3) Awaiting

date for

Planning

Inspectorat

e

4) To follow

on from 3

above

1/07 Update - Work now Green - On

moving forward via Track

RESPOC so there could be

a slight delay to the final

timetable to take account of

their recommendations in

April 07.

1/07 update - With the Green - On

introduction of glass Track

recycling in 12/06 profiling

shows that we are currently

on track to achieve this

target. Recent results have

been very encouraging. We

are also monitoring the

effects of the dry summer

on the overall collection of

green waste.

1/07 update - now on track -

A revised timetable for the

Local Development

Framework (LDF) was

agreed by Cabinet on

19/10/06 with target dates

redrawn following Cabinet

consideration. Now working

to a new timetable following

advice from DCLG. The

timetable for formal

submission now revised to

take account of additional

scrutiny by the DCLG and

Regional Offices of LDF

documents for all Local

Authorities in England.

1) 10/06 1/07 update - Completed -

protocols are on the

website and Ocella

database is operational.

Green -

On Track

Green -

Completed

ITEM 06 council plan appendices.xls 31


Last Amended 15 January 2007

Community Strategy - Council Lead

Appendix B

54

55

56

A clean and

attractive borough

A clean and

attractive borough

A clean and

attractive borough

Produce a revised planning

obligations supplementary

planning document which will

seek to ensure the support of

the adequate provision of health

care facilities, school places,

training schemes, and other

social infrastructure needs and

to mitigate the impacts of

development where appropriate.

Continue to review air quality

monitoring information around

Heathrow to help future

assessment of air quality and

safeguard against worsening of

air quality.

Provide a robust response to

proposals relating to changes in

runway operations e.g. mixed

mode operation, that could lead

to the worsening of the

environment for residents living

close to the airport.

JP GE 1) Revisions to Government

guidance issued 8/06 2)

Officers revising Planning

Obligations SPG in light of the

guidance received.

PB PL 1) Establish two air quality

monitoring stations in Sipson

and Harmondsworth area to

monitor Heathrow related

emissions and emissions from

the proposed Colnbrook

incinerator.

2) Continue the publication of

air quality bulletins and updates

in Hillingdon People.

3) Carry out air quality

assessment on the cumulative

effects of incremental

developments in the Borough's

Air Quality Management Area.

PB PL 1) Dept. of Transport to produce

proposals on runway

operations. 2) Assess impact of

proposals on noise and air

quality. 3) Respond to Dept of

Transport

1) 8/06

2) 3/07

1) 4/07

2) 12/06

3) 12/07

1) 4/06

2 and 3)

8/06

1) Yes 9/06 - Item one completed

and on track for Item 2

Green -

On Track

2) Yes 1/07 update - on track. Air

quality was covered by

November issue of

Hillingdon People. 2 new air

quality monitoring stations

on track for installation.

Green - On

Track

1/07 update - some Amber -

slippage beyond our control some

as Dept of Transport has slippage

still to produce the

proposals which, following a

delay from 4/06, were due

12/06. Once these are

produced we can consider

and respond after 3

months.

ITEM 06 council plan appendices.xls 32


Last Amended 15 January 2007

Community Strategy - Council Lead

Appendix B

57

58

60

A clean and

attractive borough

Review aircraft noise data from

the newly installed noise

monitoring terminal and work in

partnership with other local

authorities around the airport in

data exchange and assessment

of the noise climate around the

airport.

A borough with Run three courses that will

improving health, enable carers to improve their

housing and social own health and strengthen their

care skills to support anyone with a

long-term condition at home.

A borough with

improving health,

housing and social

care

A borough with

improving health,

housing and social

care

Each course should include 10

Increase the provision of

affordable homes for local

people by 66 units.

Achieve the number of 140

private sector homes made fit to

live in.

PB PL 1) License to be granted by

LAA.

2) Installation of the noise

monitoring equipment and set

up website

JM JD 1. Courses planned and

commissioned

1) 12/06

2) 3/2007

Courses planned and commissioned 1. 30/06/06 No

JM JD 2. Three courses take place Q2 - 1 course takes place

Q3 - 1 course takes place

Q4 - 1 course takes place

JM NS Deliver the quarterly void

transfer programme

1. Quarterly targets:

Q1-15

Q2-15

Q3-15

Q4-21

JM NS Deliver the quarterly targets. 1. Quarterly targets:

Q1-35

Q2-35

Q3-35

Q4-35

1) Yes 1/07 update - Installation

had been delayed due to

difficulty encountered in

obtaining a license from

BAA and other practical site

problems. however BAA

agreed a site license in

11/06 - this has now been

signed, equipment should

be installed and operational

by end 3/07". Therefore

back on track,

Green - On

Track

Completed - courses

commissioned.

1. 31/03/07 Yes for Q3 On track - courses

scheduled in line with

quarterly targets set.

1. 31/03/07 Yes for Q3 On track. At the end of

quarter 3 the void transfer

programme had delivered

52 units of rented

accommodation.

1. 31/03/07 Yes for Q3 On track to achieve the

target by the end of March

2007. At the end of quarter

3, 165 properties have

been made fit. Improved

performance through the

West London Energy

Grants (Heatstreets)

programme has contributed

to our performance since 1

April 2006

Green -

completed

Green -

On Track

Green - on

track

Green - on

track

61

62

63

A borough with Bring an additional 1123 council

improving health, homes up to the ‘decent homes’

housing and social standard.

care

A borough with

improving health,

housing and social

care

Increase the % of acceptable

waiting times for new service

users aged 65 and above, being

assessed for service from 80%

to 85%.

JM NS Achieve the target to increase

the number of council homes in

2006/07 brought up to the

decent homes standard.

JM PS Achieve a target of 85% of

assessments completed within

28 days

1.Achieve the target set. 1.31/10/06 1.No On track to achieve the

overall decent homes

target.

1. Qrtly targets:

Q1: 85%

Q2: 85%

Q3: 85%

Q4: 85%

1. 31/03/07 Yes for Q3 Analysis of performance

shows we are on track to

achieve the target set by

the end of March 2007.

Green - on

track

Green - on

track

ITEM 06 council plan appendices.xls 33


Last Amended 15 January 2007

Community Strategy - Council Lead

Appendix B

A borough with Implementation of the single

improving health, assessment process for people

housing and social with learning disabilities from

care September 06 subject to the

outcome of the electronic

records pilot in June 2006.

JM JW Implement a working SAP tool. 1. Identification of SAP tool 1.30/06/06 Yes Completed Green -

completed

64

JM JW 2. Deliver training for staff 2.31/10/06 Yes Completed Green -

completed

JM JW 3. Electronic scanning pilot 3.31/01/07 No Some slippage. The action

concerns the scanning of

historical client paper

records. The IT software

provider is delaying

implementation / availability

of the software - testing

underway. This delay has

not affected the overall

implementation of the

electronic single

assessment process for

adults with a learning

disability.

Amber -

some

slippage

JM JW 4. Deliver SAP pilot 4.31/05/07 No On track. Pilot commenced

using SAP.

Green - on

track

65

66

A borough with Keeping Independent:

improving health, Development of additional

housing and social sheltered housing to use as

care extra care units for people who

need extra support when they

leave hospital (Older Persons

Plan) - increase the number of

extra care sheltered housing

places for older people from 120

to 160.

A borough with

improving health,

housing and social

care

Increase the number of extra

care units specifically for older

people with dementia by a

further six.

JM PS Deliver the quarterly targets. 1. Quarterly targets (cumulative):

Q1-120

Q2-120

Q3-120

Q4-160

JM PS Deliver the quarterly targets. 1. Quarterly targets:

Q1-0

Q2-0

Q3-0

Q4-6

1. 31/03/07 Yes for Q3 On track. At the end of Green - on

December 2006, 138 extra track

care sheltered housing

places had been accessed

in the period 1 April 2006 -

31 December 2006. Expect

to achieve the target set by

31 March 2007.

1. 31/03/07 Yes for Q3 On track to achieve the

target by the end of March

2007.

Green - on

track

ITEM 06 council plan appendices.xls 34


Last Amended 15 January 2007

Community Strategy - Council Lead

Appendix B

A borough with

improving health,

housing and social

care

Increase involvement of other

hard to reach groups in the

Social Services and Housing

Black and Ethnic Minorities

reference forum.

JM JD Promotion of involvement

opportunities at existing carer

and user fora.

Active promotion of involvement

opportunities for people living in

residential care and in receipt of

home care.

1. 31/03/07 Yes Completed. Ongoing

awareness raising at

existing user and carer fora

and promotion to service

users in residential care

and in receipt of home care

services. Agreement

reached to establish bimonthly

meetings with LBH

and the Black Minority

Ethnic Elders Forum.

Support being provided and

representation at the Older

Peoples Assembly has

improved. A representative

from HACA (Hillingdon Afro-

Caribbean Association) now

on FORCE group.

Green -

completed

67

69

71

72

A borough with Working with the council’s

improving health, transportation team to

housing and social implement the Safer Routes to

care School strategy. This is in the

form of a pilot study to increase

the awareness of air quality in

school children.

A borough with

improving health,

housing and social

care

A borough with

improving health,

housing and social

care

13 walks running regularly

across the borough providing a

range of active and social

networks for older people from

all communities.

Further develop referral

partnerships. Leisure service

leading on medium and high risk

referrals.

PB PL/JR 1) Set up pilot study in 4

schools 2) Integrate air

quality packs (linked to the

school curriculum) into the Safe

Routes to School Programme

JM

JM

JM

JM

PS

(AK)

PS

(AK)

PS

(AK)

PS

(AK)

Develop new service level

agreements with partners for

the walk leaders, working with

Age Concern.

Referral protocols establish and

referral process works

effectively.

1. Service level agreement

development and walk leaders in

place

2. 13 walks running regularly

accessible for older people

1. Agree with Leisure Centres to

protocol for receiving referrals

2. Start promoting the referral

arrangements to GPs

1) 6/06

2) 6/06

1) Yes

2) Yes

1. 30/11/06 1. No Service level agreement

drafted and discussions

regarding the transfer to

Age Concern taking place.

Walks continuing and

unchanged

Green -

Completed

Amber -

some

slippage

1. 31/01/07 1. No On track. Green -

On Track

1.31/12/06 1. Yes Completed. Outline Green -

agreement reached with completed

Leisure Centres.

1. 31/01/07 1. No On track. Green -

On Track

ITEM 06 council plan appendices.xls 35


Last Amended 15 January 2007

Community Strategy - Council Lead

Appendix B

75

76

77

A borough with Children in neighbourhood

improving health, enhancement programme

housing and social consolidated on two existing

care sites.

73

A borough with Complete the review of all

improving health, supported housing services.

housing and social

74 care

A borough with

improving health,

housing and social

care

A borough where

opportunities are

open to all

A borough where

opportunities are

open to all

Fund at least one supported

housing service for each of the

Supporting People priority

groups - older people, people

with a learning disability and

young people.

Develop best practice for the

recruitment, secondment and

promotion opportunities and

remove barriers for disabled

people. Develop positive action

schemes to encourage disabled

people to apply for employment

across the Hillingdon Partners.

Promote equal access and

equality standards in the private

housing sector and with

registered social landlords.

JM

PS

(AK)

Consolidate existing programme

onto two sites, and develop

sustainability plan.

JM PS

(AK)

JM NS Review all supported housing

services

JM NS Fund at least one supported

housing service for each of the

Supporting People priority

groups - older people, people

with a learning disability and

young people.

HD SG Identify barriers

Work with partners internally

and externally to work towards

removing barriers

JM NS Continue to implement the

equalities action plan, achieving

level 3 of the equalities

standards

1. Agree with schools and 'Green

Corridor' the plan for sustainability

2. Establishing arrangements to

ensure a sustainable programme

1. Older People - Fund older

persons 'helping hand' service

1. 31/01/07 1. Yes Completed. Pilot has taken Green -

place and findings from the completed

pilot has been evaluated

and will inform the

sustainable programme in

Hillingdon.

2. 31/03/07 2. No On track, informed by the Green -

pilot.

On Track

1. 31/03/07 1. Yes Completed. Review

completed by 31 March

2006.

1.01/11/06 1. Yes Completed. Approval for

service received from

Cabinet Member in

December 2006.

Sep-07

Key barriers identified

Employment and

recruitment practices

monitored. Appropriate

changes and

recommendations in

employment and

recruitment practices to be

shared with Hillingdon

Partners

1. 31/03/07 1. No On track to achieve level 3

of the Equalities Standard

for Local Government.

Managers are being

supported to complete indepth

equalities impact

assessments and include

actions for improvement in

their team plans / PADAs.

Green -

completed

Green -

completed

Green -

On Track

Green - on

track

ITEM 06 council plan appendices.xls 36


Last Amended 15 January 2007

Community Strategy - Council Lead

Appendix B

78

79

80

A borough of learning

and culture

A borough where

opportunities are

open to all

A borough where

opportunities are

open to all

A borough where

opportunities are

open to all

Improved public satisfaction

ratings above 2006/07 MORI

outcomes

Provide an additional eight

placements on the development

programme for refugees looking

to become classroom assistants.

Evaluate remaining council

services with a view to

integrating with the contact

centre.

Create permanent Hillingdon

access points to deliver locality

working in conjunction with the

Metropolitan Police safer

neighbourhood teams.

JP

JM/ ES/

SBG/

NM

A) Well attended programmes

showcasing range of services

for the public.

A) Sustain the improvement in

marketing and promotion of libraries

to increase uptake and public

awareness. Promotion programme

agreed with Communications team

C) Publicity and awareness

campaigns in the lead up to and

including

September/October/November

A) Dec 06

C) Nov 06

a) Yes

c) Yes

1/07 update - Be Inspired Green - On

campaign successfully Track

completed in Autumn with

Corporate Communications..

Additional publicity achieved in

Hillingdon People and local

press. Awaiting publication of

MORI results.

CS JI May-06 Completed 12 Placements taken up. 2

interviews for jobs in school.

Others getting more

experience in primary schools

HD KG Planning Services and Student I] Planning Pilot (Trees and

Support have been identified for Landscapes)

transfer this year

ii] Children Information Service

transferring and student support

Mar-07 I] Nov 06

ii] Dec 06

Planning Services and

Student Support transfer is

in progress and will go live

by the end of March 07.

HD KG Mar-07 Hayes working with SNT to

firm up how to work

together. SNT carrying out

survey at Civic reception.

Sites being identified

through Housing in the

north (Ruislip Estate office

and/or Welbeck Parade).

Ruislip Housing Office site

HAP opened Nov 06, on

Wednesdays and Fridays

Green -

Completed

Green -

On Track

Green -

completed

81

82

83

A borough where

opportunities are

open to all

A borough where

opportunities are

open to all

Ensure the action plan for

council's older persons strategy

links to all themes of the

community strategy. Investigate

external older people's strategy

to include other partners.

Use existing forums to review

the council's annual capital

expenditure to meet Disability

Discrimination Act.

HD PS Update plan to link with all

themes of community strategy,

external stakeholders included

HD PW Capital expenditure programme

agreed

Jun-06 Yes Task Completed Green -

Completed

Mar-07

Process agreed in principle

by Leader. To be

implemented 2006/07

Green -

On Track

ITEM 06 council plan appendices.xls 37


Last Amended 15 January 2007

Community Strategy - Council Lead

Appendix B

A borough where

opportunities are

open to all

Provide effective information in

libraries to promote health

issues and achieve lifestyles.

JM

PS

(AK)

Deliver three 'Your Choice'

active lifestyle promotion

campaigns

Deliver three 'Your Choice' active

lifestyle promotion campaigns

1. 31/03/07 1. No On track. At the end of

quarter 3, two campaigns

delivered.

Green - on

track

84

85

87

A borough where

opportunities are

open to all

A borough where

opportunities are

open to all

A borough where

opportunities are

open to all

Develop 1 further Healthy

Walks/Library linked programme

& continue provision of mini

health fairs in 4 libraries in areas

of deprivation across the

borough.

Take action to deliver the

Department of Work and

Pensions (DWP) performance

standards, specifically to

achieve:

a) an average of 34 days for

processing new claims.

Increase the involvement of

older people from black minority

ethnic groups into the Assembly.

JM

JM

PS

(AK)

PS

(AK)

Deliver programme with Library

Services

JM NS 1. Deliver an average of 34

days for processing new claims.

JM NS 2. DWP annual target for the

number of interventions.

JM JD Deliver the public involvement

programme to ensure that the

views of black and minority

ethnic elders are heard at the

Assemblies.

1. Develop new walk programme in

partnership with mental health

service users.

1. 31/03/07 1. No On track. Meetings and

discussions underway with

mental health service

users.

2. Deliver four mini-health fairs. 1. 31/03/07 2. No On track. Three mini-health

fairs delivered to the end of

quarter 3.

1. Consult with older people in

residential and nursing care and the

housebound, and the FORCE

group, including multi-cultural

groups.

1. 31/03/07 1. Yes for

Q3

On track. Performance for

the period ending 31

December 2006 is 22.48

days, exceeding the target.

Green - on

track

Green - on

track

Green - on

track

1. 31/03/07 2. Yes On track Green - on

track

1. 31/03/07 1. Yes Completed. Support being Green -

provided and

completed

representation at the Older

Peoples Assembly has

improved. A representative

from HACA (Hillingdon Afro-

Caribbean Association) now

on FORCE group.

88

90

A borough where

opportunities are

open to all

Annual programme of work for

the Mobility Forum is agreed and

implementation begun.

JP JR 1) Preliminary questionnaire to

establish aspects of Work

Programme to be distributed

6/06. 2) Main Questionnaire to

be distributed Oct/Nov 06 3)

Work Programme for future

year to be agreed 1/07.

1) 6/06

2) 11/06

3) 1/07

1) Yes 1/07 Update -

Questionnaire not finalised

for distribution by Forum

in11/06 plus Lead Officer

left LBH in 12/06. However

a new Principal

Accessibility Officer took up

post in 1/07 and will lead on

this - distributing

questionnaire and finalising

meeting programme for

2007. Any slippage will be

addressed by year end.

Green -

On Track

ITEM 06 council plan appendices.xls 38


Last Amended 15 January 2007

Community Strategy - Council Lead

Appendix B

91

A borough where

opportunities are

open to all

A borough where

opportunities are

open to all

Implement the action plan

resulting from the 2005/06

review of the use of community

and other facilities, in particular

by minority groups.

Develop a working group with

Hillingdon Partners and identify

specific actions to promote

community cohesion as an

integral part of the race

equalities scheme.

CS TM Carry out audit of community

association usage.

HD SG Map community cohesion.

Identify key council officers to

form group.

Identify potential areas of

conflict and overlap

Identify key external partners.

Oct '06

Jan-07

Project activity moved into Q4

owing to capacity issues.

Anticipate completion by end

of financial year

All Issues groups have met.

Draft Community Cohesion

Framework presented at

Corporate Equalities Group.

Council and boroughwide

response collated for

Commission for integration

and cohesion.

Green - on

track

Green -

On Track

92

93

94

96

A prosperous

borough

A prosperous

borough

A prosperous

borough

Arrange four themed sustainable

economy taskforce meetings in

2006/2007.

Increase business membership

to ensure financial viability of

Hillingdon Business Forum.

Develop a portfolio of projects

for corporate social responsibility

(CSR) business engagement.

Introduce management

information systems to record

activity and benefit

Take forward potential activity

resulting from the procurement

initiative with Hillingdon

Chamber of Commerce.

HD NC 1) Meetings scheduled.

2) Inward investment pack

produced

HD NC 3 new members secured.

Portfolio of activity agreed.

Activity recording system in

place.

HD NC Details of tendering process on

website.

Chamber of Commerce

promote

Nov 06

Mar 07

March 07

Nov 06

Nov 06

Aug 06

Aug 06

1)

Complete

2) On

Track

1) On track

2)

Complete

3)

Complete

Meetings scheduled. Last

one held 27/09/06.

Investment pack in

development, sponsorship

confirmed.

Forum now has 16

corporate members.

Work programme objective

to secure 3 new members

2006 - 2 new member

secured Jan 06 including

Coca Cola

Portfolio and recording

system being developed by

forum manager.

Business Plan day held in

Nov 06

Procurement now LAA

Target. Small Business

Concordant adopted Oct

06.; Successful promotional

event for Meet the Buyers.

Additional procurement

event planned March 2007

Green -

On Track

Green -

On Track

Green -

On Track

ITEM 06 council plan appendices.xls 39


Last Amended 15 January 2007

Community Strategy - Council Lead

Appendix B

97

98

100

101

106

A prosperous

borough

A prosperous

borough

A prosperous

borough

A prosperous

borough

Take forward collaboration with

Brunel University & the West

Focus Project to plan Social

Enterprise programme for 06/07.

In partnership with Social

Enterprise London explore

external funding opportunities to

recruit a West London Social

Enterprise co-ordinator

Working with Business Link for

London to arrange a Business

start-up awareness raising event

and to run a Women

Entrepreneurs and Start-up

Training Workshop. Subject to

LDA funding.

Review and reprioritise activity

for Hayes Town Centre

partnership. Secure on-going

funding for partnership.

Recruit new business members

Deliver employment training

schemes, youth enterprise

initiatives, as part of the

Hayes/Heston/Southall

regeneration scheme, that

produce benefits for local

people.

A borough where Increase referral rates of young

children and young people with drug related

people are healthy, problems to specialist support

safe and supported from 120 to 140.

HD NC Brunel to run Social Enterprise

Programme with ongoing

council support

HD NC Other funding options will be

considered.

HD NC Partnership to re-evaluate

priorities

HD NC Provide support to programme

through attendance at bimonthly

matrix meetings.

CS JD Achieve the target to increase

the referral rates of young

people with drug related

problems to specialist support

to 140

Increase young people's awareness

of specialist services through a

range of communication outlets.

June 06

Sept 06

Sept 06

Oct-06

Brunel staging range of

training 07/08. Council have

secured 'free' training from

specialist consul

consultancy HAV's

managing - 31 /1/07, 28/2/7

dates agreed

Event to be held by

Heathrow City. Date to be

confirmed

Dec-06 Complete Partnership has

reevaluated priorities - and

agreed greater focus on

Community Safety and

environmental

improvements

Bi-monthly

meetings

Green -

On Track

Green -

On Track

Green -

completed

First flight programme Green -

being developed, other On Track

initiatives eg Enterprise

programme, now coming on

stream. New training

imitative with Ux College

now being pursued, Outline

Programme produced -

Private sector partner

involved - training to

commence Oct 07

1. 31/03/07 1. No LBH, PCT and other

partners delivering on this

target.

Progressing well and on

target to increase referral

rates

Green - on

track

ITEM 06 council plan appendices.xls 40


Last Amended 15 January 2007

Community Strategy - Council Lead

Appendix B

107

A borough where Carry out four further test

children and young purchasing exercises in

people are healthy, partnership with police and

safe and supported community safety team.

A borough where Reduction of teenage

children and young pregnancies by 25%, based on

people are healthy, the 1998 baseline.

safe and supported

PB SP Carry out at least 4 test

purchasing exercises for age

restricted goods

CS

CB

(CP)

1. Re establish

Communication and Media

Strategy

1.Parents and young

people receive informed

sexual health messages

and are able to access

appropriate information and advice

(TP strategy action plan target)

Mar-07 Yes

1/07 update - 4 test

purchases schemes were

completed by end of Q2 - 2

for alcohol, 1 for tobacco

and 1 for spray paints.

Additional exercises have

been carried out throughout

the year.

Green -

Completed

1. 31/03/07 1. No 1. PCT lead, delivering in

partnership with LBH.

Unable to re-establish

Comms and Media Strategy

due to lack of capacity.

Delivery of sub-key action

on track

Amber -

some

slippage

108

A borough where 35% of teenage mothers are

children and young back in education or training.

people are healthy,

safe and supported

109

A borough where Deliver anti-bullying strategy in

children and young collaboration with agencies in

people are healthy, the borough and provide training

safe and supported and opportunity for sharing good

110

practice.

A borough where Reduce the number of

children and young permanently excluded pupils to

people are healthy, 1.3 per 1,000 population.

safe and supported

111

CS

CS

TR

JS

CB

(CP)

1. Increase the percentage of

teenage mothers in educational

training by 31/03/07

1) Antibullying Strategy

Developed

2) Set up multi agency teams

3) Share good practice

CS CSul To work with secondary schools to

highlight individual pupils at risk of

permanent exclusion and consider

appropriate support to prevent the

exclusion.

1. Deliver sexual health promotion

with 5-16 year old client group (TP

strategy action plan target)

Despite our increase in TP

rates above the 1998

baseline we have seen a

decline in that increase

over the past 3 quarters in

2006

1. 31/03/07 1. No 1. PCT lead, delivering in

partnership with LBH. On

track to achieve sub-key

action.

However, sexual health

promotion for 5-16yrs will

be a focus of the PSHE

advisor who will be in post

Jan 2007 in conjunction

with the Healthy Schools

Scheme which targets

schools in the TP hotspot

areas.

2) Yes

3) Ongoing

Jul-07 Completed -

Ongoing

process as

part of the

service.

1) In draft to be finalised

2) Completed

3) Liaising with school based

staff. (ongoing service

provision)

Ongoing service provided.

Weekly exclusion clinics with

schools in place.

Green - on

track

Green - On

Track

Green -

completed

ITEM 06 council plan appendices.xls 41


Last Amended 15 January 2007

Community Strategy - Council Lead

Appendix B

112

113

A borough where Reduce the number of young

children and young people entering the criminal

people are healthy, justice system by 3.5% (16

safe and supported cases)

A borough where Reduce incidence of reoffending

by an additional 2% for

children and young

people are healthy, the 2003 cohort against the 2002

safe and supported cohort (making a target of an

overall offending rate of 41% or

less).

CS

CS

CB

(LH)

CB

(LH)

Reduce the number of young

people entering the criminal

justice system by 3.5% (16

cases)

Delivery through the Youth Justice

Plan measured by 14 key

performance indicators - a

reduction in incidence in reoffending

is reported annually.

114 A borough where chMaintain proportion of custodial seCS CB(LH) Delivery through the Youth Justic

A borough where Increase the number of families JP TC 1) Plan and deliver family

children and young participating in family learning in

literacy language and numeracy

people are healthy, the south of the borough by 2%.

2) Provide wider family learning

safe and supported

provision throughout the south

of the borough

3) Course Brochures produced

Delivery through the Youth Justice

Plan.

Quarterly targets:

Q2 = 5

Q3 = 5

Q4 = 6

1. 2% reduction in re-offending by 31

March 2007 - reported annually by

tracking a cohort of young people over a

24 month period

Quarterly targets:

Q1=5%

Q2=5%

Q3=5%

Q4=5%

1. 31/03/07 1. No Total first six months = 209

which is on track to meet the

target of 414 for the year

1. 31/03/07 1. No This target is only measured

once a year for a specific

cohort group. The data will not

be available until February

2007.

Green - on

track

Green - on

track

1. 31/03/07 1. No The upward trend in custody

use is mirrored across

London, however our

performance on this target at 6

months (6.5%) compares

favourably against the London

average of 8.2% for the same

period. The overall delivery of

the youth justice plan is

progressing

Amber -

some

slippage

1) Sep06

2) Jan 07

3) Apr 07

On target

1/07 Update - on track,

funding allocation received

from the LSC - June 06

Green - On

Track

116

117

119

A borough where Provide progression

children and young opportunities for parents who

people are healthy, have completed family literacy,

safe and supported numeracy and language

courses.

A borough where 50% of students in years 9,10

children and young and 11 to have the opportunity

people are healthy, to participate in entrepreneurial

safe and supported activities.

JP TC Provision planned and delivered Improved success rates on national

in line with skills for life agenda, level 2 literacy and numeracy

actively encouraging FLLN qualifications by 5%

learners to access further

Literacy and numeracy learning

leading to national level 2

qualifications

CS PS Development of First Flight

entrepreneurship programme

1. Negotiate new contract with LDA

2. Resource expanded programme

Sep06

Jan 07

Apr 07

Jun 06/Sep

06

On target

Completed

1/07 Update - on track,

funding allocation received

from the LSC - June 06

First Flight programme

running. New contract

negotiated. Programme being

expanded.

First Flight competition

launched successfully and to

finish on 19.1.07. Workshops

underway in Ealing and

Hillingdon.

Green - On

Track

Green -

Completed

ITEM 06 council plan appendices.xls 42


Last Amended 15 January 2007

Community Strategy - Council Lead

Appendix B

A borough where Increase to 59% of 'looked after

children and young children' in year 11 who achieve

people are healthy, at least 1 GCSE grade A*-G.

safe and supported Increase to 6% of LAC in year

11 who achieve 5 GCSEs A*-C.

Review performance alongside

% of LAC in year 12 at least 1

GCSE grade A*-G.

CS CB 1. Establish a dedicated Looked

After Children education team

by 31 March 2007.

Establish a dedicated Looked After

Children education team by 31

March 2007.

1. 31/03/07 1. On Track 1. On track, recruitment

underway Actions being

delivered

Green - on

track

121

122

123

124

A borough where Increase the number of 16 -19

children and young year old care leavers in

people are healthy, employment, education or

safe and supported training to 81%.

A borough where Implement the action plan, when

children and young available, as a result of the

people are healthy, review of behaviour provision by

safe and supported council in February/March 2006.

A borough where Increase the attendance of

children and young pupils in :

people are healthy, Primary schools to 94.3%,

safe and supported Secondary schools to 92.4%,

Special schools to 90%.

A borough where Increase participation in

children and young apprenticeships by 10%.

people are healthy,

safe and supported

CS CB Deliver the target to increase

the number of 16 -19 year old

care leavers in employment,

education or training to 81%.

CS CSul Implement the key agreements in

the Action Plan and seek funding to

support the capital projects

CS SW 1) Target schools where

attendance is below the national

average

2) Continuing Attendance

panels

3) Working with the police to

perform a minimum of 16

truancy sweeps a year

CS PS Expand of Hillingdon Training

Ltd apprenticeship programme

by 10%

1. Negotiate new contract with

London West LSC 2. Resource

expanded programme

1. 31/03/07 1. On Track 90% achieved as of DfES

return October 2006.

Completed

Sep-07

Action plan

in place.

Action plan regularly

monitored via the Behaviour

Support Meeting.

1) Jul 07 1. On Track 5 schools targeted, DfES and

EWO meeting in schools in

January

Jul 06/Sep

06

Completed

New apprentices being

recruited. Programmes

starting in October 2006. Up

to 25% expansion predicted.

Green - On

Track

Green - On

Track

Green - On

Track

Green -

completed

Uptake has not met

expectations. Negotiations

taking place with LB Hillingdon

to run programme for borough

employees. Presentation to

Corporate Regeneration

Group on 22.1.07.

125

ITEM 06 council plan appendices.xls 43


Last Amended 15 January 2007

Community Strategy - Council Lead

Appendix B

A borough where Improve the vocational

children and young curriculum offered for post 14

people are healthy, year olds to secure improvement

safe and supported in levels 2 and 3 NVQ

qualifications.

CS EB Ensure through the 14-19

Strategy Group and the work of

the Hillingdon Secondary

Strategy that the post 14

curriculum better meets the

needs of students in this age

range as confirmed by OfSTED

reports and added value.

1) Ensure all secondary schools

participate in a Federation for

expanding the vocational

curriculum.

2) Support all secondary schools to

have at least 2 vocational pathways

based on their site.

3) 14-19 Curriculum Task Group

established and identifies staffing

implications for vocational

curriculum delivery and identifies

curriculum weaknesses to secure

inclusion

1) Dec

2006

2) Sep

2007

3) Dec

2006

1)

Completed

2)

Completed

3)

Completed

Both North and South Federations Green -

established (by Sept 06) - All completed

secondary schools have two

vocational pathways in place which

do not conflict, but are mutually

supportive (Sept 07) - Attainment

at KS4 (re L2 or equivalent

qualifications and post 16 (where

appropriate) is increased (Sept 07)

- Ofsted judgements on section 5b

of the SEF is at least satisfactory

and mainly for all secondary

schools as they are inspected -

Similar judgement for post 16

(termly reviews)

All secondary schools have been

involved in compiling the

submissions to the 14-19 Gateway

in Construction & the Built

Environment, Engineering and IT.

14-19 Curriculum Group of

Deputies is in place. Agreement

that HASH will look at how to

ensure there is balanced approach

to vocational pathways by 2013

through introduction of Specialised

Diplomas.

126

128

A borough where To increase the provision of

children and young emotional health support, health

people are healthy, promotion programmes & health

safe and supported counselling:

· pyramid trust (self esteem) in

25% of primary schools.

· life education (health

promotion) in 70% of primary

schools.

CS

PS

(AK)

1. 15 Pyramid clubs running

2. Deliver health promotion

campaign in 70% (17%) of primary

schools.

1. 15 Pyramid clubs running

2. Deliver health promotion campaign in

70% (17%) of primary schools.

1. 31/03/07

2. 31/03/07

1.

Exceeded.

2. Error in

target. 17%

has been

met.

On track to achieve the target

set. Evaluation complete and

report produced.

Exceeding both targets. 35

pyramid clubs in 18 (28%)

primary schools and Life

education run in 11 (17%)

primary schools

Green - On

Track

ITEM 06 council plan appendices.xls 44


Last Amended 15 January 2007

Community Strategy - Council Lead

Appendix B

129

A borough where To improve the achievement of

children and young children in language for

people are healthy, communication and thinking to

safe and supported be within 4% of the national

average.

A borough where As part of the annual

children and young consultation strategy, further

people are healthy, develop the youth council and

safe and supported youth forums to engage more

young people so that they can

exert influence over policy and

service development and their

environment.

CS GK 1) Implementation of effective

programmes for teaching of

phonics in all schools

2) Provide a training session for

head teachers on the renewed

strategies and Early Years

Foundation Stage

CS TM A) Implement the Young People's

Involvement Strategy.

B) Implement the Youth Service's

Citizenship and Democracy Team

Plan.

Target phonics in all 7 focus

schools.

1) Youth Council to establish monthly

forums with schools council

representatives.

2) Youth Council to establish links with

four local youth forums developed at

Young People's Centres.

3) Youth Council members to negotiate

introduction of Hear by Right

1) Jul 07

2) Jul 07

1) Sept '06

2) Oct '06

3) Feb '07

Complete

Complete

On track

Training session provided and Green - On

ongoing work to support Track

schools in place, focusing on 7

key schools. All 7 schools

audited for needs, advisers,

LA Officers and ASTs

allocated. Work started to

establish one of the seven

schools as a centre of

excellence for teaching of

phonics.

Quarter 3 - Good progress

made.

Work has been progressed as Green - On

indicated in key actions Track

completed section. Revision

requirements being acted

upon including the adoption of

Hear by Right (HBR)

Standards as core component

of process. Children and

young people's active

involvement now featuring

within draft Local Area

Agreement targeted. Work to

date has identified a number

of issues including resources

for further consideration as a

part of strategy to be

presented to CYPSPB. These

have been incorporated in final

draft form presentation to

CYPSPB.

130

131

A borough where Establish improved links

children and young between school councils and the

people are healthy, youth council.

safe and supported

CS TM A) Implement the Young People's

Involvement Strategy.

B) Implement the Youth Service's

Citizenship and Democracy Team

Plan.

1) Contact all schools councils to

request regular engagement with Youth

Council.

2) Establish monthly meeting between

Youth Council and School Council

members.

3) Create a formal structure for ongoing

interaction between Youth Council and

School Council

1) Oct '06

2) Nov '06

3) Jan '07

Complete

Complete

Complete

Progress generally positive

although further development

of strategy is contingent on

recruitment of Area Youth

Officer for the Citizenship and

Democracy Team to lead full

implementation of strategy.

Green -

completed

ITEM 06 council plan appendices.xls 45


Last Amended 15 January 2007

Community Strategy - Council Lead

Appendix B

A borough where Increase number of young

children and young people involved in voluntary &

people are healthy, community activities above 2005

safe and supported levels.

CS TM A) Implement the Young People's

Involvement Strategy.

B) Implement the Youth Service's

Citizenship and Democracy Team

Plan.

C) Consider development of

Millennium Volunteers activity.

1) Carry out young people's community

activity audit.

2) Develop a community involvement

project as part of the broader corporate

consultation and participation strategy.

1) Mar '07

2) Jan '07

1. On Track

2. CYP

Active

Strategy

developed.

Challenges in relation to

establishing baseline figure

although working assumption

is that increase has been

achieved through increased

activity of youth council,

schools councils and a variety

of partner agency activity that

is yet to be fully audited.

Green - On

Track

132

133

135

A borough where Work to establish a Department

children and young of Education, Children and

people are healthy, Youth Services.

safe and supported

A borough where The implementation of the CYPP

children and young will be monitored by the

people are healthy, CYPSPB and refreshed via the

safe and supported annual performance assessment

process.

A borough where

children and young

people are healthy,

safe and supported

The implementation of the children

and young people plan (CYPP).

D) Deliver Duke of Edinburgh

Award Scheme.

CS CS 1)Develop Action Plan for

recruitment to Tier 2+3 posts

2) Review JD's for Tier 2+3

posts

3) Advertise posts- 4)Select

5)Create communication plan

CS KR 1) Create performance reporting

framework

2) Establish Leads for each

outcome area

3) Quarterly performance

reporting at CYPSPB and LSCB

4) Deliver 06 APA

CS CB 1] Action plan refreshed following

APA 2] Action plan monitored by

CYPSPB and LSCB each quarter

1) Jun 06

2) Jun 06

3) Jul 06

4) Jun 06

1) May 06

2) May 06

3) each

quarter

4) May 06

1] June 06 2]

quarterly

1) yes

2) yes

3) October

4)

November

5] yes

1) yes

2) yes

3) ongoing

4) yes

Completed Green -

completed

All targets completed, with

quarterly monitoring to remain

ongoing.

1] yes 2] yes All targets completed, and

and ongoing quarterly monitoring to remain

ongoing.

Green -

completed

Green -

completed

136

Working in Implement the first year of the

partnership with the consultation and engagement

community and strategy three year programme.

partners

137

HD SK Map and audit process.

Produce Action Plan

Implement Action Plan

Jun 06

Sept 06

Mar 07

Work is progressing on the

first draft of the consultation

strategy which will be

presented to the ICB on 18

Jan 07. 'Have your say'

website to be launched in

Jan 07.

Green -

On Track

ITEM 06 council plan appendices.xls 46


Last Amended 15 January 2007

Community Strategy - Council Lead

Appendix B

138

139

Working in Implement in full each element

partnership with the of action plan formulated to

community and deliver recommendations of

partners ‘Probity in partnerships’ report

Working in Extend joint working with the

partnership with the Department of Work Pensions

community and and the council to include

partners council tax and housing benefits.

HD PW Systematic use of agreed key

data across the council upon

which policy service

development is based

JM NS 1. Joint working in place with

DWP and council tax and

housing benefits.

Key data available for policy

development

High and med risks

partnership reviews

completed. Monitoring and

communication proposals

drafted. Work on low risks

partnership in train. All work

programme that can be

completed by Core Policy

has been completed.

Review meeting held in Dec

06 and agreed that the work

will be picked up once the

LSP office is created.

Appropriate references

picked up in the current

VfM strategy.

1. 31/03/07 1.Yes Completed. Designated

officer from benefits

services working with DWP

Green -

On Track

Green -

completed

ITEM 06 council plan appendices.xls 47


Achievements Quarter 3

Appendix C

Achievement

Council

Plan

Community

Strategy

Contributing to

Improving

CPA score

PSA HIP Good News

SERVING OUR COMMUNITY AND CUSTOMERS

A safe borough

CCTV

Have purchased a second mobile CCTV unit for the borough for

use in combating antisocial behaviour (PCS).



Trading Standards

1) In a joint raid with an officer from the MHRA (Medicines Health

Regulatory agency), Trading Standards Officers have seized 20

pallets of cosmetics (skin lighteners and soaps) suspected of

infringing trademarks legislation, from a trader in Hayes. The

Officer from the MHRA also seized 30 boxes of tablets, what is

believed to be counterfeit medical product (ECP).





2) On Thursday 26th October, 4 Trading Standards Officers

joined with Police to target off licences suspected of selling

alcohol to young people under the age of 18. A total of 35

premises were visited with sales being made in 7 cases. Police

are issuing Fixed Penalty Notices on the sellers, but may

prosecute the licensees if appropriate (ECP).

3) Trading Standards Officers raided a storage unit in Hounslow

used by a Hayes retailer. Approximately 400 unclassified DVDs

were seized (ECP).

4) On Tuesday 21st November, Rent A Banger Car Hire Ltd and

its Director appeared in court charged with various offences

against the Road Traffic Act, the General Product Safety

Regulations and the Business Names Act (ECP).

ITEM 06 council plan appendices.xls 48


Achievements Quarter 3

Appendix C

Achievement

Council

Plan

Community

Strategy

Contributing to

Improving

CPA score

PSA HIP Good News

5) A stairlift manufacturer and its installation company were each

fined £1000 after pleading guilty to offences under safety

legislation. The case related to the installation of a stairlift in a

resident's home in Hayes. Costs of £2882 were awarded to the

Borough (ECP).

Drop kerbs

Secured approval to carry out drop crossing improvements work

at over 20 locations, which were identified by older and disabled

people. The new drops kerbs will replace the steep ones, which

will be easier for older and disabled people to use when crossing

the roads (DCEO).


A clean and attractive borough

Traffic enforcement

Enforcement of contravention of traffic regulations by moving

vehicles commenced on 16/10/2006. Warning signs will be put up

in the vicinity when the scheme is in operation and Penalty

Charge Notices may be issued to those in contravention (ECP).

Street Champions

The first of seven new locality areas for the borough wide Street

Champions scheme was launched on 6th December at Winston

Churchill Hall in Ruislip. The scheme covers an area identified as

Ruislip & Eastcote, but consists of three Wards - West Ruislip,

Eastcote & East Ruislip and Northwood Hills. Approximately 50

new Street Champions and local councillors attended along with

our external partners and Community Leadership Team (ECP).





ITEM 06 council plan appendices.xls 49


Achievements Quarter 3

Appendix C

Achievement

Council

Plan

Community

Strategy

Contributing to

Improving

CPA score

PSA HIP Good News

Recycling

Following it’s launch on 1/12/06 the first two weeks of the

household recycling glass collection have shown collection rates

rising by 35.4% (85 tonnes) and 33.5% (78 tonnes) respectively

which is highly encouraging. On top of this there have been no

complaints received from residents about putting bottles into the

standard plastic recycling bags (ECP).

London In Bloom Awards

The borough was awarded silver in the “Large City Category” for

the second year running (ECP).

Conservation

The Grove Nature Reserve was reopened by the Mayor on 16 Nov

06 following restoration work by local students and LBH staff.

Previously, the community woodland was inaccessible and

characterised by overgrowth (DCEO).

A borough where are children and young people are healthy, safe and supported

School exclusion

Achieved a reduction in the number of permanently excluded

school pupils by 50% (E&C).

School expansion

Preparation of statement of case leading to reduced Council

contribution to Haydon School expansion project, resulting in

Council’s contribution being reduced by £3.5m (E&C).











ITEM 06 council plan appendices.xls 50


Achievements Quarter 3

Appendix C

Achievement

Council

Plan

Community

Strategy

Contributing to

Improving

CPA score

PSA HIP Good News

Young people in education, employment and training

The percentage of young people aged 13 - 19 not in education,

employment or training has been reduced beyond the annual

November benchmark target. (Target 7.8% - achievement 7.2%)

(E&C).

Child Fostering

The Fostering Team achieved a positive inspection report from

the Commission for Social Care Inspectorate. This report

underlines the hard work and achievements of the team in

ensuring that children are placed in good quality foster homes

(E&C).

Ruislip High School

The school opening is now completed (E&C and F&R).

A borough of learning and culture

Hillingdon House Farm

Contract exchanged for the sale of the Enabling Land at

Hillingdon House Farm (HHF). The proceeds from the sale of the

HHF land will go towards the construction of the new leisure

facility to be built on site (F&R).








ITEM 06 council plan appendices.xls 51


Achievements Quarter 3

Appendix C

Achievement

Council

Plan

Community

Strategy

Contributing to

Improving

CPA score

PSA HIP Good News

Major Construction Projects

Botwell Green Community Sports and Leisure Centre planning

application submitted and funding will be obtained as a result of

the successful disposal of Hayes Stadium.

Received agreements in principle to part fund the 50m pool at

Hillingdon House Farm (F&R).

Libraries – satisfaction survey results –

The overall satisfaction ratings with the library service (BV118c

“very good” and “good”) was 91.1%. Although this figure is slightly

lower than in 2003 (when it was 92.8%), this time a higher

percentage ticked the ”very good” box (44.3% compared to

37.4%).

The results for the BV indicators mean that our CPA rating will not

be affected.

BV 118a - Percentage of people who found a book to borrow =

86.5%. This compares to 63.1% in 2003

BV 118b – Percentage of people who found the information they

were looking for = 74.3%. This compares to 69.9% in 2003 (PCS).

Highgrove Pool

Highgrove Pool received an award as a 'Top Performer' in Sport

England's National Benchmarking Service. The award was for

excellent results in attracting use by target groups including

people on low income, special needs and ethnic minorities from

the local population. Highgrove, along with Hayes Pool and

Queensmead Sports Centre also showed a significant increase in

overall satisfaction which on average increased from 66.7% to

86.5%. (PCS)

Centre of Excellence for Teacher Training








ITEM 06 council plan appendices.xls 52


Achievements Quarter 3

Appendix C

Achievement

Council

Plan

Community

Strategy

Contributing to

Improving

CPA score

PSA HIP Good News

HAE is a key partner with University of Westminster, Oxford

Brookes University and several Colleges in London and Oxford, in

a bid to become a Centre of Excellence for Teacher Training

(CETT). This is a very competitive process and we have been

notified that we have got through round one and have been invited

to submit to Stage 2 in February. The final result will be known in

April (PCS).

A borough with improving health, housing and social care



Independent Living Skills

DASH and Owl Housing will run Independent Living Skills pilot

schemes for people with physical and sensory disability and

learning disability users, who do not qualify for services under Fair

Access to Care Services. This is part of the council’s aim to

commission preventative services for those people who may have

low to moderate needs (ASCHH).

Housing Benefit Services

The service received 4 stars for an excellent service (ASCHH).




Transfer of care

Nil delayed transfers of care – this means that older people have

not had to remain in hospital when their needs can be

accommodated at home or in the community, hospital beds are

available for acute cases and the council is not paying £125 per

person per day for delayed transfers of care - a great success

(ASCHH).


ITEM 06 council plan appendices.xls 53


Achievements Quarter 3

Appendix C

Achievement

Council

Plan

Community

Strategy

Contributing to

Improving

CPA score

PSA HIP Good News

Replacement scheme for Bourne Lodge

Following extensive consultation with and involvement by

parents/carers/relatives, arrangements for the replacement

scheme for Bourne Lodge have been finalised and contracts

awarded for the care and support provider and building the

accommodation at Highgrove (ASCHH).

Council tax

The Leader announced a 2% discount on council tax for older

people aged 65 years and over. The first council in London and

the second in the country (LBH).

Adult social care services

The Commission for Social Care Inspection (CSCI) judged adult

social care services in Hillingdon to be serving most people well

with a ‘promising’ capacity to improve. The star ratings were

published on 30 November 2006 and contribute to the Council’s

overall Comprehensive Performance Assessment rating

(ASCHH).

A borough where opportunities are open to all

Disability Equality Scheme

The Disability Equality Scheme was officially launched in

November 06. The scheme sets out LBH’s long-term aspirations

and the actions it will take in the next three years to ensure equal

access to services for people with disabilities (DCEO).










ITEM 06 council plan appendices.xls 54


Achievements Quarter 3

Appendix C

Achievement

Council

Plan

Community

Strategy

Contributing to

Improving

CPA score

PSA HIP Good News

Overview & Scrutiny

Held an extremely successful conference on the Council’s role in

external scrutiny which was attended by around 100 delegates

from within the Council and a wide range of other local authorities

(DCEO).

Electoral register

Increased the return of completed electoral register from electors

from 95.28% to 95.72% retaining Hillingdon’s position as the 7 th

best performing Borough in London and getting closer to the next

Borough in the league table (DCEO).

STRENGTHENING PLANNING AND PERFORMANCE

Modernise council processes

E-Govt Team

The Team was selected as one of the finalists for the Local

Government take up category at the E-Government National

Awards 2006. We were selected for the work undertaken in

encouraging the use of the online Planning application service.

(PCS).

ICT financial management contract

Successful transition of ICT FM contract from Fujitsu to Northgate

IS, hosting Revenues, Benefits and Oracle Financials systems

(F&P)






ITEM 06 council plan appendices.xls 55


Best Value Performance Indicators - Quarter 3

Appendix D

Outturn

Outturn

Director's

04/05 in

05/06 in

Forecast

Comments

Quartile

Quartile

for Year

04/05

05/06

PI REF NO DEFINITION TARGET Q1 Q2 Q3 Q4 End

Percentage of undisputed

94.00% 89.00% 92.00% 94.00% 3 2

BV8 invoices paid within 30 days

BV9

BV10

BV11a

BV11b

BV11c

BV12

BV14

BV15

Proportion of Council Tax

Collected

Percentage of Non-domestic

rates collected

The percentage of the top 5%

of Local Authority staff who are

women

The percentage of the top 5%

of Local Authority staff who are

from an ethnic minority

Percentage of top 5% of

earners who have a disability

(excluding those in maintained

schools)

The number of working

days/shifts lost to the Local

Authority due to sickness

absence

The percentage of employees

retiring early (excluding illhealth

retirements) as a

percentage of the total work

force (staff in the Local

Government Pension Scheme)

The percentage of local

authority employees retiring on

grounds of ill health as a

percentage of the total

workforce

96.00% 30.00% 55.70% 82.80% 4 4

99.00% 32.00% 61.00% 88.80% 2 2

43.50% 43.65% 41.49% 41.49%

Policies are in place and reviewed

regularly to ensure that the council

remains within the natural fluctuation.

1 1

15.00% 17.98% 17.74% 17.58% 1 1

1.65% 1.68% 1.70% 1.06%

7.6 1.84 - 6.03

0.58% 0.14% 0.32% 0.53%

Policies are in place and reviewed

regularly to ensure that the council

remains within the natural fluctuation.

September figures not available due

to change in information systems

45 staff have taken early retirement

in the first 3 Qtrs of the year. It is not

anticipated that there will be a slow

down in the last quarter of the year

and therefore we will not be able to

achieve the target set.

n/a

n/a

1 1

3 3

0.25% 0.04% 0.07% 0.11% 1 3

ITEM 06 council plan appendices.xls 56


Best Value Performance Indicators - Quarter 3

Appendix D

PI REF NO DEFINITION TARGET Q1 Q2 Q3 Q4

BV16a

BV17a

BV156

BV174

BV175

Local 01

The percentage of local

authority employees with a

disability

The percentage of local

authority employees from

ethnic minority communities

The percentage of authority

buildings open to the public in

which all public areas are

suitable for, and accessible to,

disabled people

The number of racial incidents

reported to the Local Authority,

and subsequently recorded,

per 100,000 population

The percentage of racial

incidents reported to the Local

Authority that resulted in

further action

Respond and deal with

complaints within 10 working

days

2.42% 2.44% 2.44% 2.24%

Director's

Forecast

for Year

End

Comments

Policies are in place and reviewed

regularly to ensure that the council

remains within the natural fluctuation.

Outturn

04/05 in

Quartile

04/05

Outturn

05/06 in

Quartile

05/06

3 3

21.00% 23.37% 23.35% 23.26% 1 1

50.00% 44.44% 46.88% 46.88% 4 4

- 24.13 41.82 60.22 n/a n/a

100.00% 100% 100% 100% 4 4

80.00% 87% 91% 88% N/A n/a

Local 02

Answer telephone calls with 3

rings

90.00% 85% 85% 87%

The telephone system is being

adjusted to reflect the current

structure. There are problems with

performance information availability

in EC&S, F&R, and ASCHH. These

issues will be resolved to give

accurate information by the end of

the financial year.

N/A

n/a

ITEM 06 council plan appendices.xls 57


Best Value Performance Indicators - Quarter 3

Appendix D

PI REF NO DEFINITION TARGET Q1 Q2 Q3 Q4

Local 03

Local 04

Local 05

BV43a

BV43b

BV49

BV162

Percentage of Members'

enquiries responded to within

10 working days

Percentage of telephone calls

meeting the corporate

standard

Percentage of letters meeting

the corporate standard

100.00% 98% 99.50% 97.9%

- 67% 68%

100.00% - 79.30% 65.60%

Director's

Forecast

for Year

End

Comments

As a result of a performance clinic

being held a corporate definition for

a Members Enquiry and procedure

will be implemented from 01.04.07.

This will ensure quality of data as

well as improve performance.

Agreed procedures are being

implemented to target areas of

concern

Agreed procedures are being

implemented to target areas of

concern

Outturn

04/05 in

Quartile

04/05

Statements of Educational

Need: excluding 'exceptions' 100.00% 100.00% 100.00% 100.00%

2 4

Statements of Educational

Need: including 'exceptions' 84.00% 100.00% 98.20% 98.60%

4 3

Stability of placements of

Performance within top performance

11.00% 11.90% 11.19% 9.50% #

Looked After Children

band.

n/a n/a

The percentage of child

protection cases which were

reviewed regularly, out of

those cases which should

100% 100.00% 100.00% 100.00% 1 1

have been reviewed during the

year

N/A

Outturn

05/06 in

Quartile

05/06

n/a

ITEM 06 council plan appendices.xls 58


Best Value Performance Indicators - Quarter 3

Appendix D

PI REF NO DEFINITION TARGET Q1 Q2 Q3 Q4

The number of children who

ceased to be looked after

during the year as a result of

the granting of an adoption or

special guardianship order, as

BV163

a percentage of the number of

children looked after at 31

6.00% 0.70% 2.64% 3.60%

March (excluding

unaccompanied asylum

seekers) who had been looked

after for 6 months or more on

that day

Director's

Forecast

for Year

End

Comments

Twelve children have been adopted

in the period 1 April 2006 to 31

December 2006. Aspects of the

adoption process outside of the

Council’s control include delays in

the Court process to approve

adoptions, arranging adoptions for

children with complex needs and

recent changes in the Adoption Act.

Three additional children are likely to

be adopted by the end of March

2007.

Outturn

04/05 in

Quartile

04/05

Outturn

05/06 in

Quartile

05/06

3 4

BV53

Households receiving

intensive home care per 1,000

population aged 65 or over

17.6 16.14 15.49 18.03

Final out-turn performance based on

a survey of home care providers in

the Autumn 2006. The provisional

year out-turn for 2006/07 is 18.03

indicating the target will be met.

1 n/a

BV54

BV56

Older people helped to live at

home per 1,000 population

aged 65 or over

Percentages of items of

equipment delivered and

adaptations made within 7

working days

97 97.04 97.14 96.83

92.50% 95% 97% 96%

On track to achieve the target by the

end of March 2007.

On track to exceed the target by the

end of March 2007.

2 2

2 n/a

ITEM 06 council plan appendices.xls 59


Best Value Performance Indicators - Quarter 3

Appendix D

PI REF NO DEFINITION TARGET Q1 Q2 Q3 Q4

Director's

Forecast

for Year

End

Comments

Outturn

04/05 in

Quartile

04/05

Outturn

05/06 in

Quartile

05/06

BV195 Assessment waiting time 88.00% 88% 70% 64%

Analysis of cumulative performance

estimates slippage from the target to

the end of December 2006. A

change in recording was introduced

from June 2006 for part of the target

to reflect a change in definition.

Action is underway to review

individual cases outside of timescale

to ensure accurate recording and

reporting, and to monitor

performance on a weekly basis to

improve overall performance.

2 1

BV196

Acceptable waiting time for

care packages.

85.00% 95% 86% 83%

Target expected to be met by the

end of March 2007. Quality

assurance checks are being made of

records where the target has not

been met to ensure accurate

recording of performance.

4 3

BV201

Adults and older people

receiving direct payments per

100,000 population aged 18 or

over

125 119.13 120.7 132.6

On track to exceed the target by the

end of March 2007. Performance

includes a manual adjustment for

people who are 'on the books' to

receive regular respite care breaks

1 1

BV64

Number of non-local authorityowned

vacant dwellings

returned to occupation or

demolished during the financial

year as a direct result of action

by the local authority

310 100 192 278

On track to achieve target by the end

of March 2007.

1 1

ITEM 06 council plan appendices.xls 60


Best Value Performance Indicators - Quarter 3

Appendix D

PI REF NO DEFINITION TARGET Q1 Q2 Q3 Q4

Director's

Forecast

for Year

End

Comments

Outturn

04/05 in

Quartile

04/05

Outturn

05/06 in

Quartile

05/06

BV66a*

Rent collected by the local

authority as a proportion of

rents owed on Housing

Revenue Account (HRA)

dwellings

96.70% 87.83% 93.13% N/A

Due to an IT issue, performance for

December 2006 is not available.

However our forecast tool for

collection rate is suggesting that we

may not reach our end of year target.

A performance clinic has been held

by Hillingdon Homes and reviewed

with the housing management team,

and has confirmed that we expect to

achieve the target by March 2007.

Action is being taken to bring

performance in line with target. A

further performance clinic discussion

is to be scheduled.

4 4

BV66b

BV66c

BV66d

BV76a

The number of local authority

tenants with more than seven

weeks of (gross) rent arrears

as a percentage of the total

number of council tenants

6.75% 7.10% 7.17% 7.09%

Percentage of local authority

tenants in arrears who have

had Notices Seeking

Possession served

Percentage of local authority

tenants evicted as a result of

rent arrears

The numbers of housing

benefit claimants in the local

authority area visited, per

1,000 caseload 282 83 162.2 229

Targeted work with tenants to access

the support and advice they need at

an early stage to prevent arrears

escalating.

N/A 3

28.00% 27.85% 27.36% 19.00% On target n/a 3

0.25% 0.27% 0.23% 0.23% On target n/a 2

Expect to achieve the target by the

end of March 2007.

2 n/a

ITEM 06 council plan appendices.xls 61


Best Value Performance Indicators - Quarter 3

Appendix D

PI REF NO DEFINITION TARGET Q1 Q2 Q3 Q4

The number of fraud

BV76b

investigators employed by the

Local Authority, per 1,000

caseload 0.35 0.35 0.35 0.35

The number of Housing

Benefit and Council Tax

BV76c

Benefit (HB/CTB) fraud

investigations carried out by

40 11.8 20.05 31.55

the local authority per year, per

1,000 caseload

The number of Housing

Benefit and Council Tax

BV76d

Benefit (HB/CTB) prosecutions

and sanctions, per year, per

4.9 0.7 2.15 3.85

1,000 caseload in the local

authority area

Director's

Forecast

for Year

End

Comments

Expect to achieve the target by the

end of March 2007.

Expect to achieve the target by the

end of March 2007.

This PI is dependant on third party

involvement which has caused

delays.The parties involved have

been contacted and we are confident

this PI will be on target by year end.

Outturn

04/05 in

Quartile

04/05

n/a

Outturn

05/06 in

Quartile

05/06

n/a

2 n/a

2 n/a

BV78a

The average processing time

taken for all new Housing and

Council Tax Benefit (HB/CTB)

claims submitted to the Local

Authority, for which the date of

decision is within the financial

year being reported.

34 25 22.9 22.5

On Target. Performance at the end

of December 2006 is exceeding the

target.

4 2

BV78b

The average processing time

taken for all written

notifications to the Local

Authority of changes to a

claimant's circumstances that

require a new decision on

behalf of the Authority.

20 13.5 13.6 14

On Target. Performance at the end

of December 2006 is exceeding the

target.

4 3

ITEM 06 council plan appendices.xls 62


Best Value Performance Indicators - Quarter 3

Appendix D

PI REF NO DEFINITION TARGET Q1 Q2 Q3 Q4

Director's

Forecast

for Year

End

Comments

Outturn

04/05 in

Quartile

04/05

Outturn

05/06 in

Quartile

05/06

BV79a

The percentage of cases

within a random sample for

which the Authority's

calculation of Housing and

Council Tax Benefit (HB/CTB)

is found to be correct.

98.00% 100.00% 99.60% 99.73%

On Target. Performance at the end

of December 2006 is exceeding the

target.

4 2

BV183a*

The average length of stay in

bed and breakfast

accommodation of households

that are unintentionally

homeless and in priority need

1.2 2.79 2.57 1.64

Performance improvement from 1.81

weeks to 1.64 weeks from November

to December 2006. Current

performance within the middle

threshold. The target of 1.2 is

ambitious to take Hillingdon into the

top quartile for this indicator.

Position at December 2006 shows

that 8 families with a combined

Length Of Stay of 13.14 weeks have

impacted this PI. This correlates to

an annual average of 1.64 weeks.

4 2

ITEM 06 council plan appendices.xls 63


Best Value Performance Indicators - Quarter 3

Appendix D

PI REF NO DEFINITION TARGET Q1 Q2 Q3 Q4

Director's

Forecast

for Year

End

Comments

Outturn

04/05 in

Quartile

04/05

Outturn

05/06 in

Quartile

05/06

BV183b*

The average length of stay in

hostel accommodation of

households that are

unintentionally homeless and

in priority need

16 22.57 19.84 26.75

Performance improvement from

November (31.1 weeks) to

December 2006 (26.75 weeks).

Change in advice from DCLG (Oct

06) has meant that ALL past Hostel

tenancies are now to be included in

this PI. 3 families with a combined

length of stay of 6.33 weeks have

had a positive impact on this PI in

December 2006. The position at

December 2006 is now 17 families

with a combined length of stay of

454.71 weeks giving an average of

26.75 weeks. Achieving the target is

dependant on the procurement of

private sector accommodation.

4 4

BV212

Average time taken to re-let

local authority housing

38 35 31 31

On Target. Performance at the end

of December 2006 is exceeding the

target.

n/a 3

BV82a(i)*

Percentage of household

waste which has been sent by

the Authority for recycling

18.00% 16.00% 16.40% 16.90%

BV82a - The end of year projection

based on the first 9 months is 17.9%

a slight worsening since last month

2 3

BV82a(ii)

Tonnage of household waste

recycled

23,070 5562 11007 16298

Slightly below target but the best

months are usually later in the year.

N/A 1

BV82b(i)*

Percentage of household

waste sent by the Authority for

composting

12.50% 16.00% 14.30% 13.40%

BV82b - End of year projection

based on the first 9 months has

remained at 11.6% - an improvement

on last month but still below target.

However, note that composted

tonnages are subject in large part to

prevailing weather patterns.

1 2

ITEM 06 council plan appendices.xls 64


Best Value Performance Indicators - Quarter 3

Appendix D

PI REF NO DEFINITION TARGET Q1 Q2 Q3 Q4

BV82b(ii)

Tonnage of household waste

composted

Percentage of the total

BV82a & b tonnage of household waste

(as per CPA) arisings which have been

recycled or composted

Number of kilograms of

BV84a* household waste collected per

head of the population

BV86

BV91b*

Cost of household waste

collection

Percentage of households

resident in the authority's area

served by kerbside collection

of recyclables (two

recyclables)

16,020.00 5,557.00 9,571.00 12883

30.50% 32.00% 30.70% 30.30%

515 139.7 265.7 381.2

£52.00 £62.14 £59.90 £58.93

BV100 Temporary Road closures 1.7 1 2.3 3.1

BV165*

The percentage of pedestrian

crossings with facilities for

disabled people, as a

proportion of all crossings in

the local authority area

Director's

Forecast

for Year

End

Comments

Above target but these are the better

months, tonnages could drop in the

fourth quarter.

BV82a+b - End of year projection

based on the first 9 months is 29.5% -

an improvement on last month which

was 29.4%%.

BV84 - Has improved by 18.51kgs

compared to the same period last

year.

Cost of waste collection per

household. Figure still includes

Contact Call centre costs. Reduction

due to reported forecast saving on

month 6 monitoring exercise. Still

forecast to be Green.

Outturn

04/05 in

Quartile

04/05

Outturn

05/06 in

Quartile

05/06

N/A 1

N/A

N/A

4 4

3 3

100% 100% 100% 100.00% 1 1

100.00% 83.00% 83.00% 87.60%

A significant factor this year has

been the construction of the new

roundabout on Stockley Road. (182

days out of a total of 370 in the first

six months)

Programme of works in place to

achieve 100% by March 2007. Work

due to start in October on those

crossings that do not meet the

current standards.

4 4

4 3

ITEM 06 council plan appendices.xls 65


Best Value Performance Indicators - Quarter 3

Appendix D

PI REF NO DEFINITION TARGET Q1 Q2 Q3 Q4

BV215a

BV215b

BV218a

BV218b

BV106*

The average number of days

taken to repair a street lighting

fault, which is the under the

control of the local authority

The average number of days

taken to repair a street lighting

fault, where response time is

under the control of a

Distribution Network Operator

(DNO)

Percentage of new reports of

abandoned vehicles

investigated within 24hrs of

notifications

Percentage of abandoned

vehicles removed within

24hours from the point at

which the authority is legally

entitled to remove the vehicle

Percentage of new homes built

on previously developed land

Director's

Forecast

for Year

End

Comments

Outturn

04/05 in

Quartile

04/05

3 1.74 1.17 1.16 n/a 1

30 36.39 37.9 43.27

This figure is for 82 defects and is

outside the control of the authority.

Outturn

05/06 in

Quartile

05/06

n/a 2

99.90% 100.00% 100.00% 100.00% n/a 1

99.90% 100.00% 100.00% 100.00% n/a 1

95.00% 100.00% 100.00% 100.00% 1 1

BV109a*

Percentage of major planning

applications determined within

13 weeks

70.00% 76.90% 69.80% 68.80%

Above the National target but below

our local target but because of small

numbers expected to be above

target for the end of the year.

1 2

BV109b*

Percentage of minor planning

applications determined within

8 weeks

76.00% 76.20% 73.90% 73.00%

Above the National target but below

our local target, by three points,

being monitored, drop due in part to

planned clearance of old applications

& fluctuations in volume.

2 3

ITEM 06 council plan appendices.xls 66


Best Value Performance Indicators - Quarter 3

Appendix D

PI REF NO DEFINITION TARGET Q1 Q2 Q3 Q4

Director's

Forecast

for Year

End

Comments

Outturn

04/05 in

Quartile

04/05

Outturn

05/06 in

Quartile

05/06

BV109c*

Percentage of other planning