Supplementary A - London Borough of Hillingdon
London Borough of Hillingdon
Cabinet
Meeting date: THURSDAY 15 TH MARCH 2007
Time:
Venue:
7 PM
COMMITTEE ROOM 6, CIVIC CENTRE
HIGH STREET, UXBRIDGE
The appendices for the following items are attached :-
Item 3 - Review of The Council’s Secure and Probationary Tenancy
Agreement and Conditions
Item 5 - Minor Changes to the Housing Allocation Policy
Item 6 - Quarter 3 Monitoring for Council Plan Council Plan and Community
Strategy Work Programmes, Achievements and Quarterly Performance
Report
Item 11 - Property Asset Management Plan 2007 (appendices to follow)
Tenancy
Agreement
and
Conditions
COUNCIL LOGO
Cabinet report 15 th March 2007 appendix to Item 3 Page 1
This page contains information about whom this agreement applies to, where to get
advice and how to serve notice on the London Borough of Hillingdon. It does not form
part of your Tenancy Agreement.
Since May 2003, Hillingdon Homes Limited has managed the housing stock of the London
Borough of Hillingdon on behalf of the Council. The London Borough of Hillingdon remain,
however, your landlords and your agreement is still with them.
At the front of this document is the agreement for both Probationary Tenancies and
Secure Tenancies. Both of those types of tenancy can be equitable or legal (see
definitions).
There are two copies of the agreement; one for you to keep and the other will be retained
by us.
If there is anything you do not understand about your tenancy, you should ask a member
of staff at the relevant Housing Office. Alternatively, you can contact a Housing Advice
Centre, a Law Centre, Citizens Advice Bureau or a solicitor to get independent advice.
If you wish to serve notice on the London Borough of Hillingdon relating to your tenancy,
such notice should be addressed to the Mayor and Burgesses of the London Borough of
Hillingdon, Civic Centre, High Street, Uxbridge, Middlesex UB8 1UW, and can be delivered
to any Housing Office (see below).
Ruislip Community Housing Team
130 High Street
Ruislip
Middlesex, HA4 8LP
Hayes Community Housing Team
1390 Uxbridge Road
Hillingdon
Middlesex, UB10 0NE
Yiewsley and Uxbridge Community Housing Team
163 High Street
Yiewsley
Middlesex, UB7 7QH
Cabinet report 15 th March 2007 appendix to Item 3 Page 2
(DRAFT COMBINED PROBATIONARY / SECURE TENANCY AGREEMENT FOR SIGNATURE)
TENANCY AGREEMENT
Address _________________________________
________________________________________
Property Size ______________________________
Reason tenancy granted : _____________________
(Specify : e.g. Transfer/EHU/Waiting list)
Application No. _____________________________
Commencing date of Tenancy __________________
Rent Details
Net rent
Water charge
Garage rent
______________
______________
______________
Service charges ______________
TOTAL
GROSS RENT
______________
Family Composition
Name Date of Birth Relation to tenant
Tenant
Previous address ____________________________________________________________
Please delete any of the following which do not apply :
1. I/We understand that I am/We are probationary tenant/s and that I/We will become secure
tenant/s on the first anniversary of the date that the tenancy started, as long as you have not
started repossession proceedings against me/us or served a ‘notice of extension’.
2. I/We agree that in respect of the above previous address £ …………… arrears of rent are
owing to the Council. In consideration of the Council granting the above tenancy, I/We agree
that any payments made by me / us will first be credited towards these arrears.
3. I/We understand that if I/We have given the Council false information in connection with the
application that has resulted in the tenancy being granted, legal proceedings may be taken
and I/We may be liable for prosecution.
4. I/We confirm that I/We have received an application form for Housing Benefit.
5. I/We accept the above tenancy and confirm that I/We have received a copy of the Conditions
of Tenancy. I/We accept these conditions.
Signed ____________________
Signed ______________________
(Joint Tenants)
_____________________________
Witnessed by _______________________________ Date
_________________________
Cabinet report 15 th March 2007 appendix to Item 3 Page 3
Introduction
This document contains your Tenancy Agreement and conditions of tenancy. It combines
the tenancy conditions for Secure and for Introductory tenancies (known locally as
Probationary tenancies). You will see that some clauses vary according to the type of
tenancy you have and these are marked accordingly. Where clauses are not marked,
they apply to all types of tenancy.
Your Tenancy Agreement is a legal contract between you and the London Borough of
Hillingdon. Full details of the contract are set out in this booklet. It covers all the rights
and responsibilities of you (the Tenant) and of us (the Landlord). It is an important legal
document and should be kept in a safe place. You should take time to read the
whole agreement.
To help you find your way around this document, here is a brief summary of each section:
Definitions 1. This section gives you the definition of certain words that
have a specific meaning in this Agreement.
About your
Tenancy
Agreement
Rent and other
charges
2. This section explains some of your rights and
responsibilities as a Tenant.
3. This section tells you how and when to pay your rent and
any other charges due under this Agreement and what
happens if you don’t pay on time.
Grounds for
Possession
4. This section gives you information about the various
grounds upon which we can seek possession of your
home.
Repairs and
maintenance
5. This section sets out what repair and maintenance
responsibilities we have and what repairs you must carry
out or arrange to have carried out yourself.
Your neighbours
and the community
6. This section tells you how you and your household are
expected to behave.
Living in your
home
7. This section sets out what you are allowed to do in your
home, what changes you can make, who can live with
you, what pets you can keep, and where you can park.
Health, safety and
hygiene
8. This section tells you what you must do to keep your
home safe and how to prevent danger to yourself, your
family and others.
Cabinet report 15 th March 2007 appendix to Item 3 Page 4
Communication
and consultation
9. This section sets out how we will treat you, how we
include you in decisions about your home and the
services we provide, and how we deal with complaints.
Ending your
tenancy or handing
it to someone else
10. This section tells you what you need to do when you
decide to end your tenancy or decide to hand it to
someone else and how to move somewhere else.
Changing the
management of
housing services
11. This section explains your right to choose other ways for
your home to be managed.
Buying your home 12. This section explains what rights you have to purchase
your home.
Cabinet report 15 th March 2007 appendix to Item 3 Page 5
1. DEFINITIONS
Certain words in this Agreement have a specific meaning because this is a legal
document. The words used may have a different, more general or more limited meaning
than you would normally expect.
Premises, property or
home
1.1 The dwelling let to you, including any garden,
integral garage, carport, hard standing, shed,
outbuilding, fence or wall.
We, us or the Council 1.2 The London Borough of Hillingdon or any agent or
contractor appointed to help carry out the
management and maintenance of the Council’s
housing stock.
You or Tenant 1.3 The legal or equitable tenant of the property. If
you are a joint legal or equitable tenant, then the
words ‘you’ or ‘tenant’ refer to you jointly and
individually.
Assignment
or to assign (secure
tenants only)
1.4 This is the legal process of passing all your
tenancy rights and responsibilities over to another
person.
Care Leaver 1.5 If you are a Care Leaver and a Relevant Child
within the Children (Leaving Care) Act 2000, we
have a duty to maintain you in suitable
accommodation.
Contractual tenants 1.6 If at any time you lose your security of tenure (see
below para.1.24), you will lose many of the rights
and benefits currently attached to your tenancy
and you will no longer be a secure tenant but will
become a contractual tenant.
Contractual tenants have little or no rights
regarding the property and their tenancy can be
ended by service of Notice to Quit.
Demoted tenancy 1.7 The demoted tenancy was introduced by the Anti
Social Behaviour Act 2003 to enable us and other
organisations to deal effectively with anti social
behaviour.
Only a court may demote a tenancy and we may
Cabinet report 15 th March 2007 appendix to Item 3 Page 6
make an application if you, members of your
household or your visitors are involved in anti
social behaviour.
If the court orders that your tenancy be demoted,
your secure tenancy will come to an end from that
date and will be replaced by a demoted tenancy.
As a demoted tenant, you will have limited rights
and less protection from eviction than a secure
tenant.
If your tenancy is demoted you will not have the
right to:
• Apply for the right to buy your property
• Sub-let part of the property or take in a
lodger
• Apply to exchange your property
• Improve or alter your home, or seek
compensation for improvements
Besides the four exceptions mentioned above,
once the tenancy is demoted all the other terms
and conditions of your tenancy will apply unless
the court orders otherwise.
If you do not cause any further nuisance or break
your tenancy agreement in any other way, you will
automatically become a secure tenant again after
twelve months.
However if there are further breaches following
the Demotion Order, we may take steps to evict
you from your home.
Domestic Violence 1.8 Domestic violence is any incident of threatening
behaviour, violence or abuse between adults who
are or have been in a relationship together, or
between family members, regardless of gender or
sexuality.
Such violence is not limited to the home and may
take place anywhere.
Equitable Tenants 1.9 An equitable tenant is a sole tenant who has not
yet reached the age of eighteen.
Joint equitable tenants are joint tenants none of
Cabinet report 15 th March 2007 appendix to Item 3 Page 7
whom have reached the age of eighteen.
If you are an equitable tenant or joint equitable
tenant the conditions of tenancy apply to you in
the same way as they do to legal tenants.
Unless we expressly say otherwise either at the
beginning of the tenancy or during the tenancy, if
you are an equitable tenant or joint equitable
tenants, we will hold the legal title to the tenancy
for you until the sole equitable tenant, or one of
the two equitable tenants, reaches eighteen or the
tenancy is given up or otherwise comes to an end.
Fraud 1.10 This is when someone gives false or misleading
information or takes certain action in order to get
something which they would not otherwise be
entitled to get, for example money, benefits or a
tenancy.
Household and
members of your
household
1.11 This includes everyone who lives in the property
with you. This could include but is not limited to
your partner, children, friends, carers or lodgers
and others that may live with you even for short
periods of time.
Legal tenant 1.12 A legal tenant is a sole tenant who has reached
the age of eighteen.
A joint legal tenant is a joint tenant who has
reached the age of eighteen.
Mutual Exchange
(not applicable to
probationary tenants)
1.13 Swapping the premises and tenancy with the
premises and tenancy of another tenant. You can
swap with another council tenant or the tenant of
another council or social landlord. Note that you
can only lawfully swap premises with another
tenant with our written permission.
A social landlord in this context refers to either a
Registered Social Landlord (see clause 1.22) or a
Housing Trust which is operating as a charity.
Housing Trusts are housing organisations which
seek to provide affordable housing. Quite a
number of them are also registered social
landlords.
Cabinet report 15 th March 2007 appendix to Item 3 Page 8
Neighbour 1.14 Everyone living in the locality, including people
who own their own homes, tenants of other
councils or social landlords or tenants of private
landlords and those in temporary accommodation.
Notice 1.15 This is a formal written document, given either by
you or the Council.
Examples of Notices given by the Council would
include, but are not limited to, a Notice of Seeking
Possession, a Notice to Quit or a Notice of
Variation.
Partner 1.16 A husband, wife, civil partner, same sex partner or
someone who lives with you as your husband or
wife.
Penalty Notice 1.17 This is a notice which can be issued by council in
order to deal with problems such as litter and
noise. The notice will normally require a fine to be
paid for the alleged wrong doing.
Permission 1.18 If, in this Agreement, it says that you must ask for
permission to do something, you must put your
request in writing. The document must be signed
by you or somebody on your behalf and posted or
delivered to the relevant Housing Office. You must
then obtain written permission from your housing
officer before doing whatever it is that requires our
permission.
Possession Order 1.19 This is an Order from the Court granting us
possession of your home.
The Order can be outright or postponed. If
postponed, it is only enforceable (and you will only
lose your home) if you break the condition of the
postponement or commit some other breach of
your tenancy agreement or do something that
gives rise to a ground for possession.
Probationary Tenancy 1.20 The Housing Act 1996, Part 5, allows us to create
‘Introductory Tenancies’ which are defined in
section 124 of that Act. Introductory tenancies
last only for a limited time before they become
secure tenancies; introductory tenants have fewer
rights and less protection from eviction than
Cabinet report 15 th March 2007 appendix to Item 3 Page 9
secure tenants.
We call these types of tenancies ‘Probationary
Tenancies’ and every reference to ‘Probationary
Tenancy’ and ‘Probationary Tenant’ should be
construed accordingly.
‘Probationary Period’ refers to the ‘trial period’
specified in under the 1996 Act.
A Probationary tenancy is for a trial period. Such
period initially lasts 12 months. If you keep to the
terms of the agreement during the trial period the
tenancy will automatically become a secure
tenancy after this time.
Every tenant who has not held a secure or
assured tenancy immediately before this tenancy
will be given a Probationary tenancy in the first
instance.
By law, during the probationary period, you do not
have the same rights as a ‘Secure tenant’.
You cannot:
• Apply for the right to buy your home
• Sub-let part of the property or take in a
lodger
• Apply to exchange your property
• Assign your tenancy to another person
• Improve or alter your home, or seek
compensation for improvements
• Apply for the Right to Repair
If we become concerned about your conduct
during the probationary period, we may extend
your probationary tenancy for a further six months.
Quiet Enjoyment 1.21 This refers to your right to live in your property
without unnecessary and /or unreasonable
disturbance from others.
Registered Social
Landlord
1.22 This is any landlord that is registered with the
Housing Corporation to provide social housing.
This can include housing associations, trusts and
Cabinet report 15 th March 2007 appendix to Item 3 Page 10
co-operatives.
Secure tenant / tenancy 1.23 A secure tenancy is one:
• that is not excluded from being a secure
tenancy by Housing Act 1985
• that is not a probationary tenancy and has
not been made into a demoted tenancy
• that grants exclusive occupation of a
separate dwelling
• of which a local authority like us is the
landlord
• where the tenant lawfully occupies the
property as her/his only or principal home
A secure tenant is someone who is granted a
secure tenancy and occupies the property as
her/his only or principal home.
Security of Tenure 1.24 This refers to the rights and benefits attached to
secure tenancies.
Service Charges 1.25 These are charges that must be paid in addition to
the rent for the property. They are for services or
facilities that you benefit from.
They do not apply to all tenancies. Most often
these are charged to people who live in properties
where there are shared or common facilities that
need maintaining, for example communal lighting
and door entry systems, or where there are
common areas that need cleaning and
maintaining.
Shared or Communal
Areas
1.26 When we use the words ‘shared or communal
areas’ we mean stairs, lifts, landings, foyers,
entrance halls, roofs, paved areas, shared
gardens, bin stores, parking bays and any other
area accessible to more than one person.
Statutory Undertakers 1.27 Persons authorised by an enactment or statutory
provision to carry out certain public functions (e.g.
Transco).
Cabinet report 15 th March 2007 appendix to Item 3 Page 11
Subletting & Lodgers
(not applicable to
probationary tenancies)
1.28 Subletting is entering into an agreement with
another person, either written or verbal, by which
they pay you money to live in the whole or part of
the property, while you live either somewhere else
or live in the other part of the property. The person
you sublet to is called a Subtenant.
A lodger is someone who lives in the property with
you but to whom you have not sublet the whole or
part of the property.
If you have a demoted or probationary tenancy,
you are not allowed to take in a lodger or sublet
the whole or part of the property.
If you are a secure tenant you are permitted to
allow a lodger(s) to live in your property as long as
you fulfil the requirements set out in paragraph 7.4
below. You are also permitted to sublet part of the
property as long as you fulfil the requirements set
out in 7.6 below.
Succession &
Survivorship
1.29 A tenancy may - in some circumstances - be
passed on to another person when the tenancy
dies.
Where a sole tenant dies, the Housing Act 1985
gives the right for the tenancy to pass to the
tenant’s husband/wife/civil partner or family
member.
The law defines a ‘family member’ in this context
as parents, grandparents, children, grandchildren,
siblings, uncles, aunts, nieces, nephews, step
relations, half relations, unmarried partners
(heterosexual) and unregistered same sex
partners.
In the first instance a person is only qualified to
succeed the tenant if he or she lives in the
property as his or her only or principal home.
In the case of family members they must have
been living with the tenant for at least twelve
months.
A statutory Succession can only happen once.
Where one joint tenant dies the tenancy
automatically passes to the surviving tenant under
the rule of Survivorship. In such circumstances,
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the surviving tenant does not have to have lived in
the property at the time of the other tenant’s
death; he or she will be expected to move into it
thereafter.
Survivorship is a form of succession and therefore
it is not possible to succeed to a tenancy that was
held by a surviving joint tenant.
Tenancy Conditions 1.30 The tenancy conditions in this Agreement state
your responsibilities and those of us as Landlord.
Transferring 1.31 This is when you move to another property owned
by us or owned by another council or registered
social landlord.
Cabinet report 15 th March 2007 appendix to Item 3 Page 13
2. ABOUT YOUR TENANCY AGREEMENT
Please remember that in this Agreement there are specific sections that are only
applicable to Probationary Tenants and certain sections that are only applicable to Secure
Tenants.
Within this section
Acceptance of the conditions of tenancy 2.1
Your rights as a tenant 2.2
Photographs 2.3
Keeping to the Agreement 2.4
Responsibility of joint tenants 2.5
Consequences of breaking the terms of this Agreement 2.6
Action that may be taken against secure tenants 2.7
Action that may be taken against probationary / demoted tenants 2.8
Access to personal records 2.9
Disclosure of information to third parties 2.10
National Fraud Initiative 2.11
Acceptance of the
conditions of tenancy
2.1 Once you have signed the Tenancy Agreement you
have accepted the conditions of tenancy and are
legally bound by them. However signing this
Agreement does not limit any rights you may have
under any other statutory provisions.
Access to services 2.2 We operate an equal opportunities policy. We aim to
ensure that all tenants can access our services.
Photographs for all
new tenants
2.3 We will take photographs of all new tenants as and
when they come in to sign their Tenancy Agreement
or as soon as is reasonably practical thereafter. The
photographs will be retained electronically and will not
be disclosed to any third parties unless we are
required to do so by law.
Photographs for
existing tenants
2.3.1 At some point in the future photographs of existing
tenants may also be required in order to update our
records. As mentioned above these photographs will
be retained electronically and will not be disclosed to
a third party unless we are required to do so by law.
Keeping to the
agreement
2.4 This Agreement gives you the right to stay in your
home as long as:
Cabinet report 15 th March 2007 appendix to Item 3 Page 14
• You do not break any of the conditions of the
Agreement
• You live in the premises as your only or
principal home
• You do nothing that gives rise to a ground for
possession under the Housing Act 1985,
schedule 2
• We have no other reason for asking the Court
to grant a possession order.
Responsibility of joint
tenants
2.5 In the case of a joint tenancy, at least one of the joint
tenants must occupy the property as their only or
main home.
Joint tenants have a shared interest in the property for
the whole period of the tenancy. They are jointly and
individually liable to pay the charges and for all the
obligations under the tenancy.
Consequences of
breaking the terms of
this Agreement
2.6 If you break any of the conditions of this Agreement
we may take legal action against you. The action
taken in such circumstances will depend on the type
of tenancy you have.
Action that may be
taken against secure
tenants
2.7 If you are a secure tenant there are a number of
remedies we may seek if you breach any of the terms
of your Tenancy Agreement. The options we will
usually consider are:
• Order for Possession
• Injunction, including Anti-social behaviour
injunctions
• Order for Demotion of Tenancy
• Anti Social Behaviour Order.
There may be other options that we pursue,
depending on the circumstances
Action that may be
taken against
probationary /
demoted tenants
2.8 For tenants with probationary tenancies we may take
steps to extend the trial period of your tenancy for a
further six months.
Cabinet report 15 th March 2007 appendix to Item 3 Page 15
If you have a probationary or a demoted tenancy and
you break any of the conditions of this Agreement, we
may decide to end your tenancy and take legal action
to evict you.
We may also seek an Injunction or Anti Social
Behaviour Order against you for breach of your
tenancy conditions.
There may be other options that we pursue,
depending on the circumstances.
Access to personal
records
2.9 You have a legal right to see information held about
you and your household.
If you wish to view such data you will need to make a
request in writing, pay the relevant charge and
provide proof of your identity.
If you wish to see information given by another person
or organisation you may only do so if they have given
their written permission.
If you think any of the information recorded is
inaccurate you can ask for it to be changed and we
will record this on the file.
Disclosure of
information to third
parties
2.10 You have certain rights under the Data Protection Act.
We will respect these rights at all times and not
disclose personal information to a Third Party unless
we have a duty to do so or are required to do so by
the law.
National Fraud
Initiative
2.11 The Audit Commission is an independent public body
responsible for ensuring that public money is spent
economically, efficiently and effectively. The Council
and its managing agent or contractor have to take
part in a regular National Fraud Initiative (NFI), which
the Audit Commission manages nationally, and which
is administered locally by the council.
The purpose of the NFI is to detect fraud and error in
payments made from the public purse.
The information used in the NFI will include housing
rents and tenancy details, as well as other
information, such as housing benefits. The council
and its managing agent or contractors have a legal
obligation to give this information to the Audit
Commission. It will be compared with the records of
Cabinet report 15 th March 2007 appendix to Item 3 Page 16
other councils and public bodies like the Department
for Work and Pensions. Detailed investigations will
be carried out where it looks as though they may be
necessary.
All the information is subject to strict data protection
guidelines and rules of investigation.
3. RENT AND OTHER CHARGES
Within this section
Rent 3.1
Water Rates 3.2
Service charges 3.3
Heating charges 3.4
How to pay your rent 3.5
Notice of rent changes 3.6
Changes in other charges 3.7
Failure to pay 3.8
Allocation of rent payments made 3.9
Rent 3.1 The rent is a weekly amount decided by the council. It
must be paid on a Monday, one week in advance. It may
be increased from time to time and we will send you
notice of any increase.
Water Rates 3.2 Unless you have a water meter you will also pay with the
rent an amount to cover the water rates.
Service charges 3.3 In addition to the rent you must pay any service charge
specified in the Agreement or advised to you from time to
time after the appropriate notification has been given.
Heating charges 3.4 In certain properties we provide heating and/or hot water
for which a separate charge will be made. Such a charge
will form part of your rent.
How to pay your
rent
3.5 You can pay your rent in a number of ways (currently
including) :
• By Direct Debit or Standing Order
• At a Post Office
• At your Bank
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• At the Cashier’s Office
• Over the phone
• On line via the council’s website.
If you have difficulty paying the full rent you should apply
to the council for Housing Benefit.
For full and current information refer to the Tenant
Handbook.
Notice of rent
changes
3.6 From time to time we may change your rent. We will not
change your rent until you have been notified in writing
at least four weeks before you need to start paying any
new amount.
Changes in other
charges
3.7 We will notify you in writing of any changes in other
charges as soon as possible after the decision to alter
them.
Failure to pay 3.8 You must pay your rent and other charges in full as they
become due. If you have difficulty paying see your
Tenant Handbook for advice and more information.
If you fail to pay your rent and other charges we will take
legal action to recover the debt and possibly seek a Court
Order for Possession of your home. This could lead to
your eviction from the property.
Allocation of rent
payments made
3.9 The council may also require the payment of any arrears
owed on a previous tenancy through your current rent
account.
Where arrears exist on a rent account, payments received
will be applied to the oldest debt first.
Cabinet report 15 th March 2007 appendix to Item 3 Page 18
4. GROUNDS FOR POSSESSION
Within this section
Secure Tenants 4.1
Notice of Seeking Possession 4.2
Service of Notices 4.3
For Secure tenants only 4.4 – 4.7.3
Grounds for possession 4.4
Grounds on which court may order possession if it considers it reasonable 4.5.1
Grounds on which the Court may order possession if suitable alternative 4.6
accommodation is available
Grounds on which the Court may order possession if it considers it reasonable 4.7.1
and suitable alternative accommodation is available
For Probationary tenants only 4.8 – 4.8.5
For Probationary / Demoted Tenants only 4.8
ALL TENANTS
4.9
Other remedies available to the Council
Eviction 4.10
Being found intentionally homeless 4.11
Order for Possession 4.1 We can only bring your tenancy to an end and
repossess your home if we obtain an order for
possession from the court.
Notice of Seeking
Possession or Notice of
Proceedings for
Possession
4.2 Prior to the issue of legal proceedings we are
required to serve a Notice of Seeking Possession or
a Notice of Proceedings for Possession.
A Notice must give a minimum of four clear weeks
notice prior to the issue of legal proceedings. There
are limited exceptions to this rule, see below.
In some cases the Court may dispense with service
of the Notice.
Service of Notices 4.3 If we need to serve you with a Notice of Proceedings
for Possession, a Notice to Quit or a Notice of
Seeking Possession or any other Notice, this will be
done by either
• handing it to you in person or to any adult at
the property or your last known address
Cabinet report 15 th March 2007 appendix to Item 3 Page 19
• delivering it through the letter box of the
property or your last known address; or
• sending it by first class post to the property or
your last known address
We retain the right to choose the most appropriate
method of service.
Grounds for possession
(secure tenants only)
4.4 The grounds for possession are set out in Housing
Act 1985, schedule 2. These are the principal
grounds on which we will seek possession of your
secure tenancy and they are set out below; the law
may change during your tenancy and new grounds
may be added, we therefore may add to this list or
seek possession on different grounds if we believe
that it is appropriate to do so.
It is not enough for us to show that a ground is made
out, we normally will have to demonstrate to the court
that it is reasonable to order possession. This is a
question for the court and means that they will
consider all of the surrounding circumstances when
deciding reasonableness.
If we have to provide alternative accommodation, that
accommodation must be suitable. It is for us to decide
what is suitable in the circumstances, although you
may challenge this in the courts.
Grounds on which court
may order possession if
it considers it
reasonable (secure
tenants only)
4.5.1 Failing to pay the rent or breaking some other
condition of tenancy.
4.5.2 You or a person living in or visiting the property has
been guilty of conduct causing or likely to cause a
nuisance or annoyance to a person residing, visiting
or otherwise engaging in a lawful activity in the
neighbourhood.
You or a person living in or visiting the property has
been convicted of using the dwelling house or
allowing it to be used for immoral or illegal purposes,
or an arrestable offence has been committed in the
property or in the locality of the property.
In the cases where this ground applies the law allows
us to start court action immediately after the Notice
has been served - we do not need to wait for the four
Cabinet report 15 th March 2007 appendix to Item 3 Page 20
week period as we usually do.
Where the anti social behaviour is of an extremely
serious nature, we may consider applying to court for
permission to be excused from the requirement to
serve a Notice of Seeking Possession at all, in which
case we will just bring proceedings against you for
possession.
4.5.3 You or anyone living in the property damages the
property or common parts used by other tenants,
such as a staircase in a block of flats.
4.5.4 You or anyone living in the property deliberately
damages furniture provided by us.
4.5.5 You or a person acting at your instigation, knowingly
or recklessly, gave false information in order to obtain
a tenancy.
4.5.6 Your tenancy has arisen through mutual exchange of
properties and money has changed hands as part of
this transaction.
4.5.7 The property was made available to you (or to a
previous tenant from whom you have now
succeeded), while work was being carried out on your
original property and the work is now complete so
that you can return to live there.
4.5.8 The property was occupied by
• a married couple, or
• a couple who are civil partners of each other,
or
• a couple living together as husband and wife
• or a couple living together as if they were civil
partners
and one partner has left because of violence, or
threats of violence, by the other and the partner who
has left is unlikely to return.
Grounds on which the
Court may order
possession if suitable
4.6 The property is overcrowded and the tenant(s) is(are)
in breach of statutory regulations. The relevant
housing officer will inform you if you are in breach of
Cabinet report 15 th March 2007 appendix to Item 3 Page 21
alternative
accommodation is
available (secure
tenants only)
statutory regulations.
4.6.1 We wish to demolish or rebuild the property or carry
out work on it and cannot do so without obtaining
possession.
4.6.2 The property is part of a redevelopment scheme and
the property is to be sold as part of this scheme.
Grounds on which the
Court may order
possession if it
considers it reasonable
and suitable alternative
accommodation is
available (secure
tenants)
4.7.1 You occupy a property which has been specially
adapted to suit the needs of a disabled person but
there is no longer a disabled person living there and
we need the property to accommodate another
disabled person.
4.7.2 Social Services or a special facility is provided nearby
to help people with disabilities but no one with special
needs resides in the property any longer and we
require the property to house someone who does
have those special needs.
4.7.3 You have succeeded to a tenancy but the property is
larger than you reasonably need.
(This ground does not apply to the spouse or civil
partner of the previous tenant).
For probationary /
demoted tenants only
4.8 There are different rules that apply for probationary
and demoted tenants because you have less security
of tenure and you can therefore lose possession of
your property more easily than secure tenants.
Although we must still obtain an order from the court
before you are evicted and must still act reasonably,
we do not need to show that a ground for possession
has been made out.
4.8.1 If you break any of the conditions of your tenancy we
may decide to end your tenancy and take legal action
against you.
Cabinet report 15 th March 2007 appendix to Item 3 Page 22
4.8.2 Before ending your tenancy, we must send you a
‘Notice of Proceedings for Possession’. This is a
legal notice and it will tell you that we intend to go to
court and ask for a possession order. The notice will
give the reasons why we are seeking possession of
your property.
4.8.3 If you are served with a Notice of Proceedings for
Possession, you have the right to request a review of
the decision to evict you. Such a request must be
made within fourteen days of the date we gave you
notice. The Notice will give full details on how you can
request a review. Full details on the procedure
followed on review are obtainable from your housing
officer.
When we carry out our review, we may decide that
our original decision was wrong and you will be
allowed to stay in the property. We may decide,
however, to uphold our original decision to seek
possession, in which case we will apply to the court
for an order for possession.
4.8.4 The law does not require us to prove a legal reason
in court and there may be many reasons why we
decide to seek possession, some of the most
common reasons we might seek to evict you include
• Anti social behaviour
• Rent arrears
• Damage to the property
4.8.5 Once the matter gets to court, and it is shown that we
have followed the correct procedures, the Judge will
have no choice but to make a Possession Order
against you.
ALL TENANTS
Other remedies
available to the council
4.9 You should be aware that if you breach your
conditions of tenancy or behave in an anti social
manner we may apply to the court for
• An Injunction
• A Demotion Order
• An Anti Social Behaviour Order
• The suspension of your right to buy
• Any other order which the law allows us to
Cabinet report 15 th March 2007 appendix to Item 3 Page 23
seek at the same time as an order for
possession and which we consider necessary
in all the circumstances.
Such action can be taken in addition to possession
proceedings.
Eviction 4.10 If, after a Possession Order has been obtained you
do not keep to the terms of the order, we may apply
to court and ask the bailiffs to evict you.
Being found
intentionally homeless
4.11 You should also be aware that if the court makes a
Possession Order against you and you subsequently
present as homeless to any local authority you and
your household might be found to be intentionally
homeless, which means that the local authority may
not have a duty to accommodate you.
Cabinet report 15 th March 2007 appendix to Item 3 Page 24
5. REPAIRS AND MAINTENANCE
Within this section
Council’s obligation : General Repairs 5.1
Wilful damage and neglect 5.2
Right to repair 5.3
Alterations and adaptations 5.4
Maintenance of common parts 5.5
External painting 5.6
Services 5.7
Major works of repair and improvement 5.8
Alternative Accommodation 5.9
What the tenant must do: 5.10
Faults/ disrepair 5.11
Defects 5.12
How to report repairs / defects 5.13
Duty to grant Access 5.14
Emergency Access 5.15
Gas Safety Checks 5.16
Maintenance of the council’s fittings and fixtures 5.17
Protecting the pipes 5.18
Your own equipment 5.19
Fuses, light bulbs, fluorescent tubes and starters 5.20
Pest control 5.21
Insurance 5.22
Council’s obligation:
General Repairs
5.1 We will keep in repair and proper working order:
• The structure and outside of the property
including drains, gutters and external pipes
• Installations for the supply of water, gas and
electricity and for sanitation including
basins, sinks, baths and toilets
• Any fires or central heating or installation of
water heating which belong to us
• Lift services and communal amenities.
We will carry out these repairs within a reasonable
Cabinet report 15 th March 2007 appendix to Item 3 Page 25
period of time after notification of the repair issue.
Under normal circumstances urgent repairs will be
dealt with or made safe as soon as possible.
Wilful damage and
neglect
5.2 We may refuse to carry out works or repairs if they are
needed because of your failure to use the property in
a tenant-like manner.
Right to repair
(secure tenants only)
5.3 If you are a secure tenant you have a legal right to
carry out certain repairs yourself and claim
compensation if they are not carried out by us within a
reasonable time.
Details of how to make enquiries about the Right to
Repair can be found in the Tenant Handbook.
Alterations and
adaptations (secure
tenants only)
Alterations and
adaptations
(probationary /
demoted tenants only)
5.4.1
5.4.2
If you are a secure tenant you must seek our
permission before making alterations or adaptations to
the property (further details can be found at 7.9). We
may impose conditions when giving permission for
any alterations or adaptations, which you must comply
with.
We will not accept any liability or responsibility for
maintaining any alteration or addition you have made
to your premises or for any problems caused to the
rest of your property by such alterations or
adaptations.
If you are a probationary or demoted tenant you are
not permitted to make any alterations or adaptations
to the property during the trial period.
All tenants
5.4.3
You may be charged the cost of removing any
unauthorised alterations or adaptations which you
have done either as a secure tenant or as a
probationary or demoted tenant.
Maintenance of
common parts
5.5 We are responsible for keeping the common parts of
the building in a reasonable state of repair and in a
safe condition. This includes, but is not limited to
paths, steps, stairs, landings, corridors, halls, play
areas and open spaces and fire escapes.
We will inspect the common parts of blocks and
estates at regular intervals.
Cabinet report 15 th March 2007 appendix to Item 3 Page 26
External painting 5.6 We will redecorate the exterior of the property and any
communal areas such as halls, staircases or corridors
at regular intervals.
Services 5.7 Where we provide door entry systems, lifts, or the like,
we will maintain such services efficiently as far as is
reasonably practicable. We will not be liable for any
failure in services, where the cause is beyond our
control.
Major works of repair
and improvement
5.8 We will seek and consider the views of all affected
tenants on any proposed major repair and/or
improvement scheme.
Alternative
accommodation
5.9 If you have to be rehoused on a temporary basis so
that work may be done to your property, we will try to
arrange rehousing in a suitable alternative property.
If you are moved to alternative accommodation, you
will normally be required to return to the original
property once the works have been completed.
While you are living in alternative accommodation
during any works, unless you are given an agreement
governing your occupation of the temporary
accommodation, you must comply with the terms of
this agreement as if it applied to the temporary
accommodation. Similarly, any conditions imposed on
your occupation of the property - including payments
of arrears of rent under an order for possession or
terms as to your behaviour - must still be complied
with while you are in the temporary accommodation.
If you are required to return to the property once the
works are completed, you must vacate the temporary
accommodation when requested to do so.
If, because of major damage to a property, you lose
the use of the living room or a bedroom you may
apply to the relevant housing officer for a reduction in
rent until the damage is repaired.
What the tenant must
do:
5.10 You also have certain legal obligations and must carry
out repairs for which you as tenants are responsible.
For more details see your Tenant Handbook
Cabinet report 15 th March 2007 appendix to Item 3 Page 27
Defects, faults and
disrepair
5.11 You must report immediately to us or our agents any
defect in the property which is likely to affect public
health or the stability of the structure. Other faults or
disrepair must be reported as soon as possible.
How to report repairs /
defects
5.12 Repairs and defects can be reported by telephone,
email, in person or in writing. Further details of how to
report defects and repairs can be found in the Tenant
Handbook.
Duty to grant Access 5.13 Access will normally be required for the following (but
not limited to) purposes:
• Inspection of the state of repair and condition of
the property or an adjoining property
• To carry out repairs or improvements or gas
servicing or safety inspections
• To ensure compliance with the conditions of
this Agreement and health and safety
Regulations
• To carry out emergency works
If you do not let us in we may take legal action against
you to make you give us access or to allow us to
make a forced entry into the property.
If we do this, we may ask the court to order you to pay
our costs of doing so, which costs may be added to
your rent account. This may cause your rent account
to fall into arrears.
Emergency access 5.14 In an emergency our officers, agents or anyone
working on our behalf may enter your property or
adjoining property using any appropriate means
necessary; but on completion of the work or
inspection your home will be properly secured and
repaired if necessary. You may need to collect the
keys to any new lock from your housing officer during
office hours.
An emergency in these circumstances is where in our
opinion someone’s safety is or may be at risk, or
where there is a risk that the property or other
properties could be badly damaged.
Gas Safety Checks 5.15 By law, we must inspect and service all gas
Cabinet report 15 th March 2007 appendix to Item 3 Page 28
appliances in your home every year. This check is for
your own safety and protection. You must allow us,
our contractors, our managing agents or the statutory
undertaker (e.g. Transco) access to your property to
carry out this service. Even if you have had your gas
appliances removed, we will still require access if
there are gas pipes serving the property, as these will
need to be checked. You will be notified of the date on
which the service will be carried out. If you cannot
keep the appointment you must notify those
concerned as soon as possible and make an
alternative appointment.
Failure to keep the appointment made for you is a
breach of your tenancy conditions. It is also a breach
if you fail to make yourself available or deny us
access to your property. In such circumstances we
may get an injunction against you through the courts,
or we may start legal action against you for the
repossession of your home.
Any court action taken will involve costs which we will
seek to recover from you in full. Those costs may be
added to your rent account. This may cause your rent
account to fall into arrears.
Maintenance of the
council’s fittings and
fixtures
5.16 It is your responsibility to keep the inside of your
property and its fixtures and fittings in a good state. If
you fail to take reasonable care of the property and its
condition deteriorates then we can:
• ask you to carry out the repair or replacement
at your own expense and to our satisfaction; or
• if you fail to carry out work or to make good
damage for which you are responsible, we
may, after giving reasonable notice, enter the
property to carry out necessary works and
charge you a reasonable amount
• apply to the courts for a possession order or an
Injunction requiring you to carry out the work
yourself.
Any court action taken will involve costs which we will
seek to recover from you in full. Those costs may be
added to your rent account. This may cause your rent
account to fall into arrears.
Protecting the pipes 5.17 You must take reasonable steps to prevent pipes in
your property from freezing and bursting.
Cabinet report 15 th March 2007 appendix to Item 3 Page 29
Your own equipment 5.18 It is your responsibility to repair and maintain all your
own equipment, such as a cooker or washing
machine.
You must also take active steps to prevent damage to
the property by fire or explosion.
Pest Control 5.19 It is your responsibility to report the presence of mice
or other pests in the property. This clause also
applies to pests found in any garage or outbuilding
and in the garden if it is likely that the pests could
cause nuisance to any person or damage to your or
another person’s property.
See the Tenant Handbook for information on the pest
control service.
Insurance 5.20 You are responsible for insuring all your household
contents and personal belongings against loss or
damage You are strongly advised to take out
adequate insurance. Details of our contents
insurance scheme may be obtained from your housing
officer.
Cabinet report 15 th March 2007 appendix to Item 3 Page 30
6. YOUR NEIGHBOURS AND YOUR COMMUNITY
Within this section
Your entitlement
6.1
Quiet enjoyment 6.2
Anti Social Behaviour by those living in and visiting your property 6.3
Examples of acts which may cause a nuisance or annoyance 6.4
Household Rubbish 6.5
Shared Areas 6.6
Repaying the costs of repairs 6.7
Harassment 6.8
Examples of unacceptable behaviour 6.9
Action that may be taken by the Council 6.10
Domestic Violence 6.11
Your entitlement 6. 1 You are entitled to enjoy living in your property and to
quiet enjoyment of your property.
You should be treated with respect and tolerance by
your neighbours.
You should not be subjected to any form of abuse,
nuisance, annoyance or disturbance.
Quiet enjoyment 6. 2 We will not normally interfere with your rights to the
‘quiet enjoyment’ of your property. This means you
can expect to live in the property without being
disturbed by us unless:
• There is breach of your obligations under this
Agreement
• Any of the grounds for possession (in
particular those relating to anti-social
behaviour (see paragraph 6.4 below) apply
and it is necessary for us to take steps which
restrict your quiet enjoyment
• We are exercising a statutory function
• We are exercising a right set out in this
Agreement.
• Some other circumstances reasonably require
us to interfere with your right of quiet
Cabinet report 15 th March 2007 appendix to Item 3 Page 31
enjoyment
Anti Social Behaviour
by those living in and
visiting your property
6.3 You are responsible for the behaviour of every person
(including children and pets) living in or visiting your
home. You are responsible for their behaviour in your
home, on surrounding land, in shared areas in the
neighbourhood around your home, on footpaths on
your estate and on the communal parking and
shopping areas of the estate where you live, in the
locality or in /or around council offices.
You and anyone living in or visiting your home
(including children and pets) must not behave in a
way likely to cause or capable of causing a nuisance,
annoyance or disturbance to any other person in your
home, on surrounding land, in shared areas in the
neighbourhood around your home, on footpaths on
your estate and on the communal parking and
shopping areas of the estate where you live, in the
locality or in /or around council offices.
Where there is sufficient evidence and we consider
that it is reasonable and within our powers to do so,
we will take action to deal with nuisance and/or anti
social behaviour.
Examples of acts
which may cause a
nuisance or
annoyance
6.4 Examples of nuisance, annoyance or disturbance
include, but are not limited to
• loud noise, loud music, arguing and door
slamming, foul language, dog barking
• excessive and /or persistent and
unreasonable household / DIY noise
• using household and/or DIY appliances at
unreasonable times of day or night and in
particular between the hours of 9 pm to 8am
• playing ball games close to someone else's
home
• abusive, insulting or threatening behaviour
towards any other person living, visiting or
working in the neighbourhood of your property
• inconsiderate use of communal areas
• riding bikes or scooters on communal
balconies and walkways.
Cabinet report 15 th March 2007 appendix to Item 3 Page 32
• keeping dangerous or unsuitable animals
• dogs fouling estates or allowing pets to wander
and fouling common areas
• not taking proper care of pets so that they
create health hazard or produce excessive
noise or odours
• feeding or attracting wild birds or animals,
where such action causes a nuisance or
annoyance to others and /or where it causes
damage to council property.
Other acts which may
constitute a nuisance
6.4.1 In addition, if you live in a block of flats, further
examples of acts which may constitute a nuisance or
an annoyance are:
• slamming doors
• using rubbish chutes at unreasonable hours
• wedging security doors open unnecessarily
• leaving personal belongings on the landing or
in communal areas
Household rubbish 6.5 You must get rid of rubbish or unwanted items from
your home (including the garden) by using the
collection service provided by the council or by taking
them to a refuse centre.
You must not leave any rubbish or unwanted items in
public areas. You must only leave refuse outside the
property on the actual day of collection or on the
evening before. Further details can be found in the
Tenant Handbook.
We may take legal action against you if rubbish is left
outside your property at any other time.
Shared Areas 6.6 You must not keep or leave anything on shared areas
where it could block the landing, stairs or entrances.
This includes (but is not limited to) items such as
bikes, pushchairs, electric scooters, plants and pet
cages.
Repaying the costs of
repairs
6.7 You will have to pay for any repair or replacement
that is caused by vandalism or wilful damage either
by you and /or your visitors or others living in your
property.
Cabinet report 15 th March 2007 appendix to Item 3 Page 33
Harassment 6.8 You may not do, or permit to be done, anything that is
likely to cause harassment, alarm or distress to any
person or defined group of persons whether on the
property, elsewhere on the estate or anywhere within
the London Borough of Hillingdon.
The term ‘harassment’ may mean behaviour
motivated by another’s race, sex, sexuality, age,
religion, disability or other irrational prejudice.
Examples of
unacceptable
behaviour
6.9 Examples of behaviour that may cause harassment
alarm or distress include but are not limited to:
• racist behaviour, racist language, or any
racially motivated acts
• using or threatening to use violence, using
abusive or insulting words, gestures or
behaviour
• homophobic behaviour or homophobic
language
• offensive drunkenness
• damaging or threatening to damage another
person’s home or possessions, writing
threatening, abusive or insulting graffiti
• doing anything that interferes with the peace,
comfort or convenience of other people
• vehicle racing
• selling, dealing, abuse or consumption of
illegal or unlawful drugs
Action that may be
taken by the Council
6.10 We take all incidents of harassment, alarm, distress,
nuisance, annoyance and any other anti social
behaviour very seriously and will do everything we
can to stop them. In such circumstances we may
apply to court for one or more of the following:
• A Possession Order
• Demotion Order
• Anti Social Behaviour Order
• Injunction
Cabinet report 15 th March 2007 appendix to Item 3 Page 34
• Suspension of your right to buy
• Refusal to complete a right to buy sale.
Such action may be taken against the tenant or
someone who is the responsibility of the tenant.
Domestic Violence 6.11 We treat all reported incidents of domestic violence
seriously and where there is sufficient evidence will
take appropriate action to stop it or prevent it.
Possession or Injunction Proceedings may be taken
against any tenants who commit or support acts of
domestic violence.
Such violence is not limited to incidents in the home
and can take place anywhere.
Cabinet report 15 th March 2007 appendix to Item 3 Page 35
7. LIVING IN YOUR HOME
Please remember that in this Agreement there are specific sections that are only
applicable to Probationary Tenants and certain sections that are only applicable to Secure
Tenants.
Within this section
Use of the property 7.1
Who can live in the property with you 7.2
Lodgers 7.3
Carer/ Relatives 7.4
Sub letting 7.5
Council’s right to information 7.6
Animals 7.7
Permissions needed 7.8
Improvements and changes you can make to your premises 7.9
Secure Tenants Only 7.9.1
Television Aerials and Satellite Dishes 7.9.2
Probationary/ Demoted Tenants 7.9.3
Right to Compensation 7.10
Use of your garden 7.11
Written Permission needed for works, alterations or improvements to the garden 7.12
High Hedges 7.13
Parking and Cars 7.14
Disabled Parking Bays 7.14.1
Your duty to Council Officers and /or its agents 7.15
Use of the property
Running a business
7.1
7.1.1
Neither you, your visitors nor any member of your
household is allowed to use the property or shared
areas for any illegal or immoral activity. In particular,
you must not use the premises for any drug-related
activity, including the consumption, sale, dealing or
abuse of illegal or unlawful drugs.
If you want to run a small business from the property
you must first get our written permission. We will not
normally refuse permission unless the business could
damage the property or cause a nuisance or
annoyance to your neighbours or those engaged in
lawful activity in and /or around your property.
Depending on the nature of the business it may be
necessary for you to obtain other consent (including
planning consent) or licences. It is your
Cabinet report 15 th March 2007 appendix to Item 3 Page 36
esponsibility to ensure they are in place if required.
Who can live in the
property with you
7.2 You must not have more people living with you than
the maximum number permitted for the property. The
permitted number is written on the back page of this
Agreement.
Lodgers (secure
tenants only)
Lodgers (probationary
/demoted tenants only)
7.3.1
7.3.2
If you are a secure tenant you may take in lodgers
but you must first:
• notify your housing officer and
• ensure that by taking in the lodger you do not
allow the property to become overcrowded.
You must also notify your housing officer when your
lodger moves out.
As a probationary or demoted tenant you cannot take
in lodgers.
Carer/ Relatives 7.4 A carer or relative may move into the property to look
after you. However, they should not move in if it will
cause the property to become overcrowded.
Sub letting (secure
tenants only)
Sub letting
(probationary/demoted
tenants only)
7.5.1
7.5.2
If you are a secure tenant you must not sublet the
whole of your property but may sublet part with
written permission from your housing officer.
Unauthorised or unlawful subletting is a breach of the
tenancy conditions and may lead to legal action for
possession.
As a probationary or demoted tenant you cannot
sub let the whole or part of the property.
Council’s right to
information
7.6 We will ask for information about the names and
numbers of people living in any of our properties.
You must give this information in writing within
fourteen days.
You must inform us in writing when there is a change
in occupancy of the property.
Note that from time to time the council and /or its
agents may carry out random visits to your property
Cabinet report 15 th March 2007 appendix to Item 3 Page 37
without prior notice in order to occupation
arrangements at the property.
Animals
(This clause does not
apply to Sheltered
tenants)
7.7.1 If you live in a property that has been let to you with
direct access to its own private garden you are
allowed to keep one dog. Consent will be required if
you want to keep more than one dog.
Whether or not you have your own private garden
you are allowed to keep assistance dogs for either
yourself or members of your household. Such dogs
include but are not limited to, dogs for the blind and
dogs for deaf people.
If you live in a property that is not let with a private
garden you may keep a cat, small caged pets or fish
in a small aquarium.
Animals
(This clause is
applicable to Sheltered
tenants only)
7.7.2 You are not allowed to keep a cat or a dog. You are
allowed to keep assistance dogs for either yourself or
members of your household. Such dogs include but
are not limited to, dogs for the blind and dogs for deaf
people.
You may keep small caged pets or fish in a small
aquarium.
Permission Needed 7.8.1 You must ask us for permission to keep any other
kind of animal in the property.
Such permission will only be granted if the pet is
suitable for the property concerned.
We will not normally allow you to keep a large reptile
or a large bird in a flat or upper maisonette.
Your responsibility for
your pets
7.8.2 Whether or not permission is required you are
expected to be a responsible pet owner and your pet
or pets must not annoy, disturb, intimidate or attack
other people, or cause any other nuisance. Such
nuisance would include but is not limited to bad smell
and noise.
Dogs must be kept on a lead while on the shared
areas including communal gardens, open spaces,
play areas, walkways, car parks, pavements,
footpaths and landscaped areas.
You must not allow your pet or pets to foul communal
Cabinet report 15 th March 2007 appendix to Item 3 Page 38
areas including communal gardens, open spaces,
play areas, walkways, car parks, pavements,
footpaths and landscaped areas. All faeces must be
removed and disposed of hygienically.
Whether or not permission was required, if we
believe your pet or pets is (are) causing a nuisance
or you are not being a responsible pet owner you will
be in breach of your Tenancy Agreement and find
yourself liable for court action.
Dangerous Dogs 7.8.3 If you keep a dog which is classified under the
Dangerous Dogs Act, you must ensure that the dog
is kept muzzled in all public places. If you don’t you
will be in breach of your tenancy agreement and find
yourself liable for prosecution.
Improvements and
changes you can make
to your premises
7.9
Secure Tenants Only 7.9.1 • You may improve or alter your home, provided
you obtain our written permission and any
necessary Planning or Building Regulation
Consents, before work begins. We will not
increase the rent because of any
improvements you make. Your written request
for permission must be addressed to your
housing officer
• We will not normally refuse permission unless
there is a good reason
• If you make any improvement or alteration to
the property without our written permission,
we may tell you to return the property to how
it was prior to the work and may also take
legal action against you
7.9.1.1 Some examples of work that requires our permission
are (but not limited to) the following
• Installations of bathrooms, showers or fitted
kitchens, central heating, loft and cavity wall
insulation
• Fencing, driveways, extensions or
conservatories
• Window replacements, double or secondary
glazing
Cabinet report 15 th March 2007 appendix to Item 3 Page 39
• Erection of garages, sheds, etc.
• Removal of dividing walls
• Laying wooden or laminate flooring
• Any electrical work
For further information ask your housing officer.
Television aerials and
satellite dishes
(secure tenants only)
7.9.2 You must first get our written permission and any
necessary Planning or Building Regulation Consents
before putting up a satellite dish or a television aerial
on any part of the structure or exterior of your
property or any other property belonging to the
council.
Permission will not normally be given for the
installation of a satellite dish if the block or property
already has a communal aerial in place.
You must not fix any television aerial to communal
parts of the property or block.
Improvements and
changes you can make
to your premises
(probationary/
demoted Tenants only)
Right to
Compensation
(secure tenants only)
7.9.3 If you have a probationary or demoted tenancy you
do not have the right to carry out any alterations or
any improvements on your property.
7.10.1 When your tenancy comes to an end you have a
legal right to be paid by us for some types of home
improvement work. This right applies only to certain
improvements, more details can be found in the
Tenant Handbook or by contacting the relevant
housing officer.
Right to
Compensation
(probationary/
demoted tenants only)
7.10.2 You are not entitled to claim compensation at the end
of your tenancy for any improvements as you do not
have the right to make any improvements or
alterations while you are a probationary or demoted
tenant.
Use of your garden
(all tenants)
7.11 You must ensure the garden is kept reasonably tidy
by cutting the lawn, trimming the hedges and bushes
and by keeping it free of rubbish and weeds.
You must not damage or cut down any tree in your
garden unless you have our written permission.
Cabinet report 15 th March 2007 appendix to Item 3 Page 40
You must not park a motor vehicle or trailer, caravan
or boat anywhere in your garden without our written
permission.
Written permission
needed for works,
alterations or
improvements to the
garden (secure
tenants only)
(Probationary/demoted
tenants only)
7.12
7.12.1
You are required to get written permission before you
erect any shed, conservatory, fence, garage, pigeon
lofts, or if you want to carry out major landscaping to
or construct a pond in your garden.
If you have a probationary or demoted tenancy you
do not have the right to erect any shed, conservatory,
fence, garage, pigeon lofts, or carry out major
landscaping to or construct a pond in your garden.
High hedges 7.13 You must ensure that trees or hedges on your
property are kept at a reasonable height and make
sure they do not cause a nuisance.
If you allow such trees or hedges to become a
nuisance you will be in breach of your tenancy
agreement and may find yourself liable for court
action.
If your neighbour takes the view that a hedge or tree
in your garden is adversely affecting the reasonable
enjoyment of his property, he is empowered by law to
take action to resolve the problem and you may find
yourself served with a ‘Remedial Notice’.
Failure to comply with such a Notice is an offence
and could result in your being prosecuted.
Parking and cars 7.14 You, members of your household and visitors:
• must park your private motor vehicle,
motorcycle or moped considerately and follow
any parking restrictions, signs and markings,
on communal land or on highways adjacent to
or in the locality of the property
• ensure all entrances to driveways, communal
paths and garages remain clear and
unimpeded
• may park a motor vehicle, motorcycle, moped
or SORN (Statutory off-road notified) vehicle
on the property if you have a garage on or
attached to the property, or a separatelyrented
garage, or a permitted parking area
Cabinet report 15 th March 2007 appendix to Item 3 Page 41
within the confines of the property boundaries
• must not park lorries or any heavy trade
vehicles (e.g. HGV vehicles) or caravans,
boats or trailers of any description, on the
property, on communal land or on highways
adjacent to or in the locality of the property for
long or regular periods of time
• must not park illegal, unroadworthy or untaxed
vehicles on communal or housing land or on
the highways adjacent to or in the locality of
the property
• may only park a motor vehicle, a motorcycle or
a moped in the front garden if there is a
dropped kerb from the highway and a suitable
hard standing area
• must not park any vehicles in the rear garden
without the written permission of the relevant
housing officer
Disabled Parking Bays 7.14.1 Only residents with disabilities who have Disabled
Parking Permits may park in any of the Disabled
Parking Bays.
Your duty to council
officers and /or its
agents
7.15 You must not obstruct, abuse, harass, threaten or
assault any of our officers or those of our agents in
the performance of their duties. You must not
encourage or allow any other person to do so.
If this condition is breached we may apply for one of
the following:
• A Possession Order
• A Demotion Order
• An Injunction
• An Anti Social Behaviour Order.
You may also be prosecuted for any criminal offence.
You must allow us, or our agents who produce an
identity card, into the property at all reasonable
times. You will normally be given notice of such a
visit unless it is an emergency.
Cabinet report 15 th March 2007 appendix to Item 3 Page 42
8. HEALTH, SAFETY AND HYGIENE
Within this section
Your responsibility 8.1
Dangerous substances /material 8.2
Your responsibility 8.1 You, members of your household and visitors:
• Must keep the property in good condition
and use the fittings responsibly
• Must keep shared areas of blocks of flats
secure by using the security (entry) systems
properly and not letting strangers in without
identification
• Must not keep mopeds, motorbikes or
electric scooters inside the property or
indoor-shared areas.
Dangerous substances
/material
8.2 You must not keep in the property any liquids or
materials that are dangerous and could harm other
people, catch fire or explode.
In particular you must not use bottled gas, paraffin,
petrol, fire works, other explosives, or anything else
that may be dangerous or a fire risk in, on or near
(but not limited to) any of the following areas
• the property
• communal grounds around the property
• common ground around where garages are
situated
• any other shared area
The council may take legal action against you if you
breach this term.
Cabinet report 15 th March 2007 appendix to Item 3 Page 43
9. COMMUNICATION AND CONSULTATION
Within this section
Your right to be consulted 9.1
How we consult 9.2
Changes to the terms of the Tenancy Agreement 9.3
Rent changes 9.4
Your right to complain 9.5
Your right to be
consulted
9.1 We must consult you and ask for your views about any
plans we have that will significantly affect the property
you live in, the services we provide, or your housing
situation. Such plans may be to:
• carry out modernisation or improvement work to
the property
• carry out modernisation or improvement to the
estate
• change a policy that affects the way we provide
services to you
• change the facilities or level of services we
provide to you.
How we consult 9.2 The way in which we consult you will depend on what
we want to talk to you about and the number of tenants
affected by the issues involved.
• If it affects the property you live in we will most
likely write to or talk to you personally.
• If it involves an area or group of tenants, we
may use a more general way of discussing this
with residents, for example by holding meetings
with tenant and resident Associations or the
Housing Consultative Forum.
We welcome tenants’ views on all our housing
management policies and will normally not change any
major policy or strategy without first considering
tenants’ views.
Cabinet report 15 th March 2007 appendix to Item 3 Page 44
In order to increase opportunities for consulting
tenants, we encourage the formation of new tenant
and resident Associations and will give advice and
assistance in setting them up.
Changes to the terms
of the Tenancy
Agreement
9.3 The terms and conditions of your Tenancy
(excluding rent) may only be changed by
• agreement between us as Landlord and you as
Tenant; or
• the delivery to you of a ‘Notice of Variation’,
giving at least four weeks’ notice of the
proposed changes. Before this Notice can be
served, we must ask your views about any
major changes we plan to make to this Tenancy
Agreement.
We will write to you personally asking for your views
and giving you a set time in which to respond. Once
we have finished consulting everyone involved, we will
write to you to tell you what changes are to go ahead.
Rent changes 9.4 We do not have to consult you about changes to your
rent or service charges. However, we will write and tell
you at least four weeks before you need to start paying
any new amount of rent or service charge.
Your right to complain 9.5
If you are unhappy with any of our services, we want
you to let us know. It is best to try and settle the
complaint directly with the officer involved.
If you are not satisfied with the response you receive,
you may wish to make a formal complaint. In this case
you can get in touch with the complaints officer.
Further details can be found in the Tenant Handbook.
Cabinet report 15 th March 2007 appendix to Item 3 Page 45
Cabinet report 15 th March 2007 appendix to Item 3 Page 46
10. ENDING YOUR TENANCY OR HANDING IT TO SOMEONE
ELSE
Please remember that in this Agreement there are specific sections that are only
applicable to Probationary Tenants and certain sections that are only applicable to Secure
Tenants.
Within this section
Assignment and Mutual Exchange (secure tenants only) 10.1
Mutual Exchange (secure tenants only) 10.2
Probationary / Demoted Tenancies have no right to exchange 10.3
Ending your tenancy 10.4
Ending a Contractual Tenancy 10.5
Preparing to leave your home 10.6
Keys 10.7
Death of a Tenant 10.8
Succession 10.9
Assignment (secure
tenants only)
10.1 If you want to pass the tenancy on to someone else it
is called ‘assignment’.
If you are a secure tenant, it may be possible to assign
the tenancy in the following circumstances:
• To a person who would qualify as a successor
tenant if you died
• If assignment is ordered by a court under
Matrimonial Law
• To another secure tenant by mutual exchange
You are not permitted to assign the property without
first obtaining written permission from your housing
officer.
Mutual Exchange
(secure tenants only)
10.2 You may only mutually exchange your tenancy with
our written permission. We will not withhold
permission unless there is a good reason.
We will not normally allow you to exchange if:
• You owe us rent or other charges
• You are already subject to a Court Order to give
Cabinet report 15 th March 2007 appendix to Item 3 Page 47
up possession of the property
• Possession proceedings have been issued
against you on any of the grounds for
possession or a Notice Seeking Possession
has been served on you
• An Injunction, an Anti Social Behaviour Order or
an order for possession has been granted on
the grounds of nuisance
• Your property will be too large or unsuitable for
the household moving in
• Your property has been adapted for a physically
disabled person and if the exchange is allowed
to go ahead no one moving into the property
needs the adaptations
• Your property is one that is let to people with
special needs and services to assist with those
needs are provided near the property.
We may refuse to allow you to proceed with the
mutual exchange until you have completed any repairs
that are your responsibility. This will include any
damage to the property caused deliberately or
carelessly by you or any member of your household,
or a lodger, a subtenant, child, visitor or pet.
Probationary /
Demoted Tenancies
have no right to
exchange
10.3 If you have probationary or a demoted Tenancy you
do not have the right to sublet, assign or exchange
any part of the property.
Ending your tenancy 10.4 To end your tenancy, you must give four weeks’ notice
in writing ending on either a Sunday or a Monday. In
certain circumstances we may accept notice of a
shorter period.
If you give notice, you must give full vacant
possession when leaving the property.
If you are joint tenants and one of you gives written
notice, this will end the tenancy for both of you. When
the notice expires, the other joint tenant will have no
right to remain living in the property
Ending a Contractual
Tenancy
10.5 To end a contractual tenancy either side must give
four weeks’ notice in writing ending on either a Sunday
or Monday.
Cabinet report 15 th March 2007 appendix to Item 3 Page 48
Preparing to leave
your home
10.6 You must remove all your possessions from the
property unless you have a written agreement with us
to leave certain items behind. This does not apply to
any furniture or equipment provided by the council.
You must arrange for the repair of any damage to the
property that has been caused by you or any member
of your household.
If you do not carry out any of the required repairs or do
not do it to a good standard, we will carry out the work
ourselves and charge you the full cost.
You will also have to pay the full cost of certain other
repairs and other works you should have done before
you left. These will include
• correcting any alteration you have done to the
property without our permission
• removing, storing or disposing of
items left in the property
• cleaning the property or clearing your garden if
not left in a reasonable condition.
Keys 10.7 You must ensure the property is safe and secure
before you leave. This includes making sure that it is
properly locked up before you hand in the keys.
All keys (including any copies) to the property,
outbuildings and access security doors must be
delivered to our housing officer by noon on the day the
tenancy ends.
If the keys are not returned by noon on the day the
tenancy ends, you will continue to be responsible for
paying rent for the property until the keys are returned.
If it is necessary for us to change the locks because
keys are not returned we may charge you the cost of
so doing.
Death of a tenant 10.8 Please note that when a tenant dies, any entitlement
to housing benefit stops from the date of the tenant’s
death.
Succession 10.9 If you die, your tenancy may be taken over by
Cabinet report 15 th March 2007 appendix to Item 3 Page 49
someone else. This process is called succession (see
definition in clause 1.29). The number of times this
can happen to a tenancy is limited to one succession.
The following people can succeed to the tenancy:
• a surviving joint tenant
• Your surviving spouse or civil partner provided
that there has been no previous succession and
your spouse or civil partner is living with you at
the time of your death
• If there is no surviving joint tenant, spouse or
civil partner the tenancy may be granted to
another member of your family (see definition in
clause 1.29), if that person is living with you at
the time of your death and has been living with
you for a least twelve months prior to your
death and again there has been no previous
succession
• All other cases will be considered at the
council’s discretion.
Cabinet report 15 th March 2007 appendix to Item 3 Page 50
11. CHANGING THE MANAGEMENT OF HOUSING SERVICES
Within this section
Your right to manage 11.1
Your right to manage 11.1 You, together with other tenants in your area,
have the right to manage your properties or
certain services through a tenant-run
organisation. This is called the right to manage.
You can get information about this from your
housing officer.
Cabinet report 15 th March 2007 appendix to Item 3 Page 51
12. BUYING YOUR HOME
Please remember that in this Agreement there are specific sections that are only
applicable to Probationary Tenants and certain sections that are only applicable to Secure
Tenants.
Within this section
Rights of Secure Tenants 12.1
Suspension of the Right to Buy (for Secure tenants) 12.2
Suspension of council’s obligation to complete a Right to Buy sale 12.3
Right to Buy: Tenants with Probationary or Demoted Tenancies 12.4
Rights to buy (secure
tenants only)
12.1 If you are a secure tenant you may have the right
to buy your property, subject to certain conditions
and limitations. For further information on the
right to buy, speak to your housing officer.
Suspension of the Right
to Buy (secure tenants)
12.2 If you or a person living in or visiting the property
has engaged or threatened to engage in anti
social behaviour, we can seek an Order from
court which will have the effect of suspending
your right to buy for a specified period .
Suspension of council’s
obligation to complete a
Right to Buy sale
12.3 You will not be able to compel us to complete a
right to buy sale where court action is pending
against you.
Right to Buy (tenants
with probationary or
demoted tenancies)
12.4 If you have a probationary or demoted tenancy,
you are not allowed to apply to buy your home
until you become a secure tenant.
The length of your probationary tenancy will be
taken into account, if you become a secure
tenant, when considering your eligibility to buy
your home.
However, any period in during which a tenant
holds a demoted tenancy may not be included
within the qualifying period for the right to buy or
the level of discount to which a secure tenant is
entitled.
Cabinet report 15 th March 2007 appendix to Item 3 Page 52
Cabinet report 15 th March 2007 appendix to Item 3 Page 53
MAXIMUM NUMBER OF PEOPLE ALLOWED TO LIVE IN YOUR PROPERTY
Overcrowding:
The overcrowding standard is set down in statute and this is the standard which is applied
by the authority but, should there be a change in the legislation, the authority will apply the
law in force at the time, having notified their tenants of the change.
The current legal standard:
Look at each of the three sections below. The lowest number is the maximum number of
occupants allowed in the house. Depending on the circumstances, as the Tenant, you may
be breaching the Act. It is also possible for there to be overcrowding in circumstances
where no-one is at fault (for instance where natural growth occurs and a child in the
household reaches the relevant age).
1. Room Standard
(in all cases babies under 1 = 0 persons, children 1-10 years = ½ person, over 10 years
= 1 person)
1 room - 2 persons
2 rooms - 3 persons
3 rooms - 5 persons
4 rooms - 7½persons
2. Gender–based overcrowding
No two persons, over 10 years old, of opposite sex should have to sleep in the same
room (unless living as a couple). This does not allow for couples to have a room to
themselves - the standard would not be breached if the mother slept in the same room
as the daughter and the father with the son.
3. Space Standard
(People are defined as in 1. above)
10.2m2 or more = 2 persons
8.36m2 - 10.2m2 = 1 persons
6.5m2 - 8.36m2 = 1 person
4.66m2 - 6.5m2 = ½ person
Please note: A room includes a bedroom, living room, dining room, study etc. but does not include the kitchen, bathroom
or hallway. If you have kitchen/diner, do not include the kitchen area of the room.
Cabinet report 15 th March 2007 appendix to Item 3 Page 54
HILLINGDON HOUSING ALLOCATION
POLICY
London Borough of Hillingdon
Adult Social Care Health and Housing
Civic Centre
UXBRIDGE
Middlesex
UB8 1UW
Telephone No: 01895 250147
Fax No: 01895 250119
Text Phone: 01895 556487
E:mail: nmailbox@hillingdon.gov.uk
This booklet is as required by Part 6 of the Housing Act 1996 as amended
by Homelessness Act 2002
It is free of charge
It can be made available in bold print, on tape or Braille
The Council strongly opposes Anti-Social Behaviour, Racial Harassment and
Domestic Violence. Behaviour like this will put your re-housing or tenancy at risk.
PLEASE RETURN TO:
LONDON BOROUGH OF HILLINGDON
HOUSING ASSESSMENT TEAM (2N02)
CIVIC CENTRE HIGH STREET UXBRIDGE UB8 1UW
1
Updated: February 2007
CONTENTS
PAGE
Flowchart – From Homeseeker to Tenant 4
1 Introduction 5
2 The Legal Framework 6
3 Completing your Housing Application Form 7
4 Personal Information and Confidentiality 7
5 Joining Hillingdon’s Housing Register 7
6 Members considered as part of the household 9
7 Membership of LOCATA 9
8 Your Housing Need Assessment 9
9 Priority Bands 10
10 Priority Dates 11
11 Adapted Housing for the Disabled 12
12 Households that need to move urgently on medical
grounds
12
13 Homeless households 12
14 Transfers 13
15 Mutual Exchanges 13
16 Cash to help Council Tenants move. 14
17 Checking your circumstances 14
18 Visiting you at home. 15
19 Choosing a property 15
20 Ineligible For An Offer 18
21 Becoming a Tenant 18
22 Allocation outside of the LOCATA scheme 18
2
Updated: February 2007
23 Keeping your application up to date 19
24 False Statements 19
25 Right of Review 20
26 Annual Review of Application 20
27 Complaints 20
APPENDIX 1 – The Allocation Policy
Banding Criteria
APPENDIX 2 – Guide to Property Sizes
APPENDIX 3 – Council Housing Stock as at
January 2006
APPENDIX 4 – Demand for Housing by bed
size need as at December
2006
APPENDIX 5 – Hillingdon Council Lettings &
Housing Association Lettings
by bed size 2005 / 2006
APPENDIX 6 – Access to Information -
Useful
Addresses
3
Updated: February 2007
FLOWCHART – FROM HOMESEEKER TO TENANT
This flow chart shows the process from becoming a home seeker to becoming
a tenant.
Application form completed and sent to Housing Assessment Team (or
Emergency Housing Unit if homeless or threatened with homelessness).
Application assessed according to housing need.
Your band and reason given in writing.
Your individual reference number and coupons
to bid are sent to you by LOCATA
Every two weeks (Friday) there will be a new Locata HOME magazine edition.
You can bid on the website - by telephone – by coupon – by text message
(closing date following Wednesday 2 p.m.)
For each property, all bids are shortlisted by highest
Band and longest waiting time.
If your bid is successful your circumstances will be checked
before any offer of property is made
You decide to accept the tenancy and become the
TENANT or joint tenant (e.g. with a partner)
If you reject an offer, you may usually continue to bid for other properties.
We will let you know if this does not apply to you
If your banding changes as a result of new information we will let you know.
If you are of no fixed abode please give us a c/o address to ensure you
do not miss out on the chance to be re-housed.
4
Updated: February 2007
1. INTRODUCTION
Hillingdon receives many housing applications from people who want to be housed
every year. However, there are not enough properties to meet demand. Therefore, the
Council has a system for prioritising allocation of properties based on applicants housing
need. The rule of the prioritisation is known as the Council’s Allocation Policy which is
described in more detail in this booklet.
We want people to be able to choose the area and property they want to live in. We
also want our policies and procedures to be more open and transparent to all people.
This is why we have changed our allocation policy to a choice based lettings scheme.
Six London Boroughs, Hillingdon, Harrow, Ealing, Hounslow, Brent, Hammersmith and
Fulham have joined forces to promote a new way to help people find a new home. With
our partner housing associations named below, we are now giving people choice when
we let Council and Housing Association homes.
PCHA Housing Association
Catalyst Communities Housing Association
Paradigm Housing Group
Acton Housing Association
Notting Hill Housing Trust
Shepherds Bush Housing Association
Stadium Housing Association
Thames Valley Housing Association
Westway Housing Association
A company, LOCATA, has been formed to work with us as a central lettings agency to
advertise and match people to homes in this new and exciting way. There are
opportunities of cross-borough movement as one in every ten properties is made
available to Home-seekers (H) and existing tenants (T) who want to transfer to another
borough. We welcome any comments or suggestions that will help us improve and
facilitate giving people choice.
The Council is still responsible for the Housing Register and the advertising of both
Council and Housing Association properties within a free magazine called Locata HOME.
However each landlord checks that the applicant who matches successfully to each
property is eligible to be offered it. They will do that in accordance with their lettings
policies and procedures.
LOCATA will monitor, evaluate and review the choice based lettings scheme. This will be
by statistical analysis and speaking with focus groups made up of Home seekers,
tenants, officers of the council, voluntary and statutory agencies.
All Home-seekers and transfers on the Housing Register of the authority or housing
association partners automatically become members of LOCATA.
EQUAL OPPORTUNITIES IN HOUSING
The policy of this Council is to treat everyone equally whatever their age, sex, race,
colour, disability, marital status or sexual orientation.
5
Updated: February 2007
If you prefer to be interviewed by someone of the same sex as yourself, please let us
know and we will aim to do this for you.
ENQUIRIES
If you have a query concerning your housing application, please contact our
Customer Services Advisers on 01895 250147.
2. THE LEGAL FRAMEWORK
Hillingdon Council keeps a housing register of people who want to be considered for
housing by them.
The Council’s allocation scheme operates in accordance with law contained in 1996
Housing Act Part 6 and the amendments made by the Homelessness Act 2002.
In order to ensure that appropriate priority is given in accordance with the above, the
Council decides all policies and the proportion of allocations made to homeless
households.
Additional preference is given to those in urgent need at the discretion of the
Housing Authority.
We have the right in certain circumstances to allocate outside the LOCATA scheme S167
(2E) Housing Act 2002. See Section 18
Eligibility for allocation of housing
Certain persons subject to immigration control are not eligible for the allocation of
housing under the housing law such as:
♦ Over-stayers and visitors to the country
♦ Illegal entrants
♦ Asylum seekers
♦ People in the country on condition that they will not have recourse to public funds
♦ “Persons from abroad” who fail the habitual residence test
♦ “Persons from abroad” who are in breach of the European Community Right of
Residence directive
♦ “Persons from abroad” who have been the subject of a sponsorship agreement for
less than five years and whose sponsors are still alive.
6
Updated: February 2007
3. COMPLETING YOUR HOUSING REGISTER APPLICATION FORM
You may want to consider applying for housing on-line
https://www.locata.org/housingregister/
or http://lbho.hillingdon.gov.uk/housing/needs/index.php
Please ensure that you complete the registration form fully. Some important points to
bear in mind are:
♦ Do not skip questions – we need all the information asked for on the form to see
how we are able to assist you.
♦ If you have any medical conditions that you think might affect your housing needs,
do remember to complete the medical questions.
♦ If you are not sure how to fill in any part of the application form please ask us for
advice and assistance.
4. PERSONAL INFORMATION AND CONFIDENTIALITY
You have the right to see and to confirm the accuracy of information about you, which
is held on computer or in a file.
We will not pass personal information to a third party without your agreement, unless
they have a legal right to obtain it.
Please contact the Customer Care and Complaints Advisor on 01895 250366
5. JOINING HILLINGDON’S HOUSING REGISTER
Registration
Once you have applied to join our Housing Register you automatically become a
member of the Locata choice based partnership. Your registration will be confirmed by
LOCATA Housing Services (company that administers the scheme on behalf of the
participating councils and housing associations) who will also give you a Locata
Identification Number (LIN number) i.e. HIL followed by your Housing Application
number.
The way we decide who has the greatest housing need is to ‘band’ applicants according
to degree of priority. There are four bands ranging from Band A highest to Band D
lowest. Within each band, you will be prioritised according to the date at which you
registered with the Council – the longer you wait, the higher your priority becomes
within that band.
You should speak to our Customer Services Advisers if you need more information
about how this scheme applies to you.
7
Updated: February 2007
It is important to note that The Homelessness Act 2002 allows local authorities to
restrict applications from those applicants for housing where the applicant or a member
of his/her household has been guilty of unacceptable behaviour serious enough to make
him/her unsuitable to be a tenant of the authority. Some examples of such behaviour
include those mentioned below but is not an exhaustive list:
♦ Serious anti-social behaviour where a possession order is being sought or has
been obtained,
♦ Where any member of their household have assaulted a member of staff and an
injunction is being sought or has been obtained,
If a Home-seeker or Transfer tenant is removed from the Housing Register other than
at his/her request or because they have been re-housed, then they will be notified of
this and the reasons for it.
In addition the Home-seeker or Transfer tenant will be advised of the right to request a
review of the decision made to remove them. The request for a review must be made
within 21 days from the date of notification and should be made verbally or in writing
to:
Housing Assessment Team
London Borough of Hillingdon
Civic Centre (2N02)
High Street Uxbridge
Middlesex UB8 1UW
Email: nmailbox@hillingdon.gov.uk
Tel: 01895 250147
You can ask for any decision to exclude you from the scheme to be reviewed.
8
Updated: February 2007
6. MEMBERS CONSIDERED PART OF THE HOUSEHOLD
Partners: A partner who is living with the applicant or tenant and has done so for at
least twelve months or is married.
Children: Born to the applicant(s) under 18 years of age or where the applicant has
legal guardianship. Where there is another legal guardian, decisions will be made on a
case by case basis.
Relatives: Where a dependant relative has joined the household because they are
unable to live independently and there are no other options for the family.
Carers: Where the applicant(s) can demonstrate that a live-in carer is essential.
Other members: Persons who were part of the household at the start of the
registration and are expected to reside together.
7. MEMBERSHIP OF LOCATA
You are automatically registered with Locata if you are an existing tenant of the Council
or participating housing association and have registered for a transfer, or if you are a
Home-seeker, including homeless people and others on the Housing Register of the
Council or participating housing association.
Home-seeker:
If you do not have an existing Council or Housing Association tenancy, you will
be a Home-seeker (H). You can only register your interest in properties that
have been advertised for Home-seekers (H).
Tenant:
If you are currently a Council or Housing Association Tenant wishing to transfer
to another property, you will be a Tenant (T). You can only register your
interest in properties that have been advertised for Tenants (T).
8. YOUR HOUSING NEED ASSESSMENT
Once we have received an application a Housing Officer will assess your housing need
based on the information you have given us. We will then write to you to let you know
the outcome of the assessment that will include:
♦ your application reference number (Locata identification number)
♦ whether you are a Home-seeker or Tenant
♦ the band
♦ the reason for the band
♦ date band awarded
♦ the number of bedrooms you require - you may wish to consider bidding for
accommodation smaller than the bed size for which you have been assessed, as
long as the Person Min-Max Specification is not exceeded
♦ whether you require an adapted property
9
Updated: February 2007
If you disagree with our decision, you can request a review of the decision.
If your priority band is increased at any stage, your priority date will be the date you
went onto the higher priority band. If you move to a lower band, your priority date will
revert to your original registration date.
Please Note:
♦ A second reception room will generally be regarded as available for use as a
bedroom.
♦ Box rooms that could reasonably be used by a child will count as a bedroom.
♦ Single persons occupying studio flats will not be considered to be overcrowded.
If it is considered that an applicant has more than one ‘need’, consideration
will be given to whether a greater degree of priority is needed either within
the same banding or a higher one.
If you
♦ Own your own home
♦ Have significant capital as a result of a house sale
♦ Have a financial interest in a property elsewhere
you will be expected to explore other housing options such as Shared Ownership or
private renting. It also means that you are likely to receive a low priority banding.
The Housing Options Team will be able to assist you and they can be contacted on
01895 250147.
This will be the case unless you or a member of your household has exceptional
circumstances, or is elderly or disabled and for medical or social/economic reasons you
need sheltered accommodation or a flat or bungalow provided with our care-line
emergency call system. We will however consider whether similar suitable
accommodation is available in the private sector.
9. PRIORITY BANDS (SEE APPENDIX 1 FOR FULL LISTING OF BANDS)
The four priority bands are:-
♦ Band A (Emergency)
♦ Band B (Urgent need to move)
♦ Band C (Identified housing need to whom the Council is required to give
reasonable preference)
♦ Band D (No identified housing need)
10
Updated: February 2007
10. PRIORITY DATES
The principle of the scheme is that no one should overtake existing members in a band.
Example 1
Member applies to register in January and is awarded band
D
In February member is awarded band B
In March member is awarded band A
In April member is down graded to band C
Example 2
Member applies to register in January and is awarded band
C
In February member is awarded band B
In March member is awarded band A
In April member is down graded to band C
Priority Date
January
February
March
February
Priority Date
January
February
March
January
Example 3
Member applies to register in January and is awarded band
C
In February member is awarded band A
In April member is down graded to band B
Example 4
Member applies to register in January and is awarded
medical priority – band B
In February member is accepted as homeless and is place
in B & B – remains band B
In April member is moved to temporary accommodation so
housing no longer has adverse effect on health – band C
Example 5
Member applies to register for sheltered accommodation in
January and is awarded band C
In February member changes his mind and wants one bed
non-sheltered and is down graded to band D
In April member is awarded medical priority - band C
In May member is awarded urgent medical priority – band
B
In June medical priority reduced again – band C
In June member is awarded emergency medical priority –
band A
In July medical need disappears – band D
In August new medical assessment – band C
Priority Date
January
February
February
Priority Date
January
January
January
Priority Date
January
January
April
May
April
June
January
August
11
Updated: February 2007
11. ADAPTED HOUSING FOR THE DISABLED
If you have mobility difficulties and require accommodation that has been adapted
especially for the needs of a disabled person, you must tell us and we will assess your
disability needs. You should then look out for properties that will be labelled Mobility
Levels 1 or 2.
The levels are as follows
♦ Mobility Level 1 (DSL1). You or someone in your household use a wheelchair
indoors and outdoors all the time
♦ Mobility Level 2 (DSL2). You or someone in your household cannot manage
steps or stairs or have other disabilities which require an adapted property
We will check that the mobility level is appropriate for your needs when we assess your
application.
12. HOUSEHOLDS THAT NEED TO MOVE URGENTLY ON MEDICAL GROUNDS
The Council and its partners understand that there are some circumstances in which a
Home Seeker/Tenant may have an immediate need to move. These cases may be
identified and/or linked with a medical related housing need. A medical adviser who is
independent of the Council will make an assessment. Band A may be awarded as a
result of an assessment of need that was deemed to be so serious as to be classed as
an emergency. Band A can be time-limited, so it is important to maximise bidding
opportunities.
13. HOMELESS
If a person makes an application to the Council as homeless and the Council decides
that it owes a duty to secure housing for them under homelessness legislation, then
they will still be able to search for a home through LOCATA Home as Home-seekers.
They will usually be in Band B or C depending on the type of accommodation they
occupy. They will be Band A if they are classed as an emergency.
A person who is found to be homeless but not in priority need can be entitled, in
accordance with the Homelessness Act 2002, to secure accommodation as a Homeseeker
on the Housing Register. However it is likely they will be placed in Band C if
their sole need is as a result of their homelessness.
12
Updated: February 2007
14. TRANSFERS
All tenants of permanent Council or Housing Association property within the area may
apply for a transfer to accommodation of different size or type, or that has additional
facilities.
Remember when seeking a transfer the Council or Housing Association landlord will
expect your rent payments to be up to date.
15. MUTUAL EXCHANGES
If you are a secure tenant of the Council you have the right to exchange your home
with another tenant from a Housing Association or other Councils. Exchanges can
involve more than two households. If you are in any doubt about whether you are a
secure tenant, consult your tenancy agreement or contact your local area Housing
Office.
A mutual exchange is a useful way for people to be rehoused where they are a low
priority banding, and therefore would face a considerable waiting time before finding
suitable alternative accommodation.
You MUST get the written permission of your landlord before you exchange,
and the other tenant(s) involved must also get written permission from their
landlord(s).
The Council can only refuse permission to exchange where:
♦ you are the subject of an Order for Possession in which a date has been set for you
to quit the property.
♦ repossession proceedings have been started against you, or in some cases where
notice for such proceedings has been given and the notice is still in force.
♦ your existing property is much larger than the new occupier would require.
♦ your existing property would not be reasonably suitable for the new occupier and
family e.g. they would be overcrowded or occupation would cause mobility
problems.
♦ your property has special features making it suitable for someone with a disability,
or is in a sheltered scheme, and the incoming tenant and family do not need these
facilities.
There are a few other grounds that can apply and you can get information on these
from your local area Housing Office. The Council cannot impose conditions on you
when it gives permission, unless you owe rent or are in breach of your tenancy
conditions. In these circumstances the Council will insist that this is put right before
giving permission to exchange. Housing Associations will have a similar policy.
You must never pay or accept money in a mutual exchange. The Council or
Housing Association has the right to go to Court to ask you to give up your home if you
do this, so you could lose your home altogether.
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Updated: February 2007
Any existing transfer application will be cancelled when you have completed a Mutual
Exchange unless you re-apply from your new address.
Details of tenants who are looking for an exchange can be obtained from your local
area Housing Office, Hayes One Stop Shop and the Civic Centre, Uxbridge. You could
also consider putting an advert in the local newspapers, supermarkets and shop
windows.
If you want to know more about moving right out of the area there are other schemes
that might help you. Contact our HOMESWAP officer within our Housing Assessment
Team. It is important to note that some of these schemes do not require you to
already have a council or housing association tenancy.
We may also, in some circumstances, be able to give you financial help to move.
16. CASH TO HELP YOU MOVE IF YOU ARE A COUNCIL TENANT
If you have a permanent Council tenancy that is too large and you would like to move
into smaller accommodation you may qualify for a grant towards removal expenses
under the Tenants Grant to Move scheme. If you are elderly, additional help may also
be offered.
♦
♦
If your property forms part of a redevelopment scheme you may also be entitled
to a grant to assist you to move to alternative accommodation.
If you are a Housing Association tenant please contact your Housing Officer to
find out whether your landlord offers a similar scheme.
Incentive Scheme
The purpose of this scheme is to help Council tenants buy a home on the open market
(anywhere in the UK) that they would not otherwise be able to afford. Depending on
how long you have been a tenant, the size and type of your property, the range of
payment goes from £10,000 (for a one bedroom property) to £28,000 (for a four
bedroom property). For more information contact our Housing Sales Team on 01895
250512.
17. CHECKING YOUR CIRCUMSTANCES
We will have your housing application circumstances checked before we make you an
offer of accommodation. This may mean we visit you in your home or where you are
staying. We will need to see documents as evidence of:
♦ Identity of everyone on your application e.g. birth certificate/passports.
♦ Eligibility to the Housing Register e.g. Immigration status
♦ Residence i.e. the length of time in the Borough and your current home e.g. utility
bills.
♦ Income including all benefits.
♦ Savings
♦ Your rent account (if you are a tenant)
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Updated: February 2007
♦ Other relevant information e.g. if you are an owner the equity that you may realise,
current market value.
♦ Explore other housing options available to you.
Please note that your circumstances will be reviewed again
before you are offered accommodation
18. VISITING YOU AT HOME
Our Housing Officer will check your documents and your circumstances by completing a
housing report. Both you and your partner, if this applies, will sign a declaration on this
report. We will then confirm in writing your eligibility for re-housing. We will also say if
we consider that you have adequate financial resources available to you to secure other
housing options in the Private Sector e.g. home ownership / part ownership / private
renting.
19. CHOOSING A PROPERTY
In choosing which property to bid for, you need to consider a number of things.
Is the property designated for Home-seekers (H)/Transfers (T) or both (H)/(T)
Your bid will not be accepted if, for example, the property is for Home-seekers only and
you are a transferring tenant. Some properties are available for both Home-seekers
and
Transfers.
Is there an age restriction on the property?
Example: Sheltered Housing
Some properties have a minimum age requirement, for example, in some cases only
people over 60 can apply. Sheltered housing properties are usually for people over 60.
Your Council or housing association must have assessed you for sheltered housing. If
you have not been assessed and are interested in Council Sheltered Housing, contact
our Sheltered Housing Team on 01895 250942.
Do you live in the right area to qualify for a property?
The Council and its Locata choice based letting scheme partners advertise all available
properties in Locata Home magazine. To bid for a property in a specific council area,
you must be either on that council’s Housing Register or on the transfer list of the
partner Housing Association to qualify for homes advertised on their particular pages.
15
Updated: February 2007
Properties advertised on the Cross Borough pages are available to people living in any
of the six Council areas covered by the Locata choice based letting scheme.
Some properties have a mobility sign
This is intended to provide a guide for people who need an adapted property. Unless it
says so in the advert, it does not restrict people without mobility problems from bidding
for these properties however you would have less priority than disabled applicants.
Pets
Most landlords will not allow you to keep a dog or a cat unless the property has its own
garden. If you have a pet, please check with the landlord before you make a bid if you
are unclear.
Children in one-bedroom flats
Most landlords do not allow families with a child to bid for a one-bedroom property.
You may wish to consider bidding for accommodation smaller than the bed size for
which you have been assessed, as long as the Person Min-Max Specification is not
exceeded. Where there is a minimum age specified for the property, then children are
not allowed.
THE FOLLOWING APPLIES TO HILLINGDON COUNCIL PROPERTIES ONLY
If you have been assessed as requiring TWO bedrooms only, the following
households may bid for ONE bedroom properties.
♦ Couples with a child under 12 months.
♦ Single parent with a child under 10 years of age.
Children in Tower Blocks – families with children under the age of 10 will not
be considered for flats on the 7 th floor or above.
If your application has been assessed as requiring 2 or more bedrooms, you
may wish to consider bidding for smaller accommodation.
However, we will not be able to permit severe overcrowding. Consequently each case
will be reviewed prior to an invitation to view or offer being made.
Available properties are advertised in a free magazine called ‘Locata HOME’. The free
magazine is published every other Friday. These adverts will give you information
about each property that is available for letting.
You can pick up a free copy of the Locata HOME magazine from various places,
including Civic Centres, housing offices and public libraries.
16
Updated: February 2007
The Locata HOME free magazine is also available on the Locata website, for you to look
at. The website address is www.locata.org
Once you have your copy of the Locata HOME free magazine, you will be able to bid for
up to 3 properties from each edition.
Placing bids
You can bid for properties on the website: www.locata.org or by completing a coupon
per edition. This is your unique number so do not give your coupons to anyone else.
You can also bid by text message from your mobile phone, by telephone or by
contacting our Customer Services Advisers on 01895 250147. Information is also
available in Locata HOME magazine and the Locata Scheme Guide booklet.
You should return your completed coupon to Locata Housing Services
Company or make a bid on the website by 2 p.m. the following Wednesday.
Once you have returned your completed coupons or placed bids by another method,
the computer system automatically considers the bids it has received for each property
advertised. A list in priority order is produced of those applicants who are eligible to
apply for each property. High ranking applicants will be sent to the landlord of that
property, who will do further checks.
When bids are considered for properties, priority will be given to bids from people in the
highest priority band. If people from the same priority band bid for the same property,
the person with the earliest priority date will be considered first.
Offer
If your name appears at the top of the priority list, we will check your circumstances to
make sure you are eligible to receive an offer. If you refuse an offer, the next person
on the priority list will be invited to view the property. You do not get penalised for
refusing properties you have chosen, although checks about your housing need might
be made if you refuse several properties.
In many circumstances, more than one member may be invited to view the property at
the same time. This will help to speed up the letting process, although the property is
still offered to the member with the highest priority that attends the viewing.
Feedback
All properties let are listed in a future edition of the Locata HOME free magazine. You
will be told how many people bid for each property, as well as the band and priority
date of the successful bidder. This will help you to see how long the successful bidders
have been waiting.
If you have any queries about applying for properties, fully trained Customer Services
Advisers and voluntary agencies will be available to support you.
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Updated: February 2007
20. INELIGIBLE FOR AN OFFER
In some circumstances, applications are registered but you may not be
offered a property or invited to view. This will apply when:
♦ You are in rent arrears.
♦ You have been involved in anti-social behaviour.
♦ Your eligibility for housing cannot be verified.
♦ Your circumstances have changed since your most recent housing assessment.
♦ You have applied to buy your Council property and the application is being
considered.
♦ You are actively considering other housing options e.g. shared
ownership/Homebuy.
We will let you know if this applies to you.
21. BECOMING A TENANT
Once you have viewed the property and stated that you want to take the tenancy, you
will be asked to attend a sign-up interview. The interview could take place at the
property, or at the office. During the interview the conditions of tenancy will be
explained to you before you sign the Tenancy Agreement (a legally binding contract).
You may be asked to pay rent in advance, this will vary between landlords and upon
your financial circumstances.
At the sign up interview you will also be given information on how to report a repair
and how to contact your housing manager if you experience problems with your
tenancy.
Once the tenancy begins you are then legally bound by the terms of the
tenancy and you must (a) pay the rent due promptly and (b) ensure that you,
your family and visitors to your home do not cause a nuisance to neighbours
or breach your conditions of tenancy. Either of these could cause you to lose
your home.
22. ALLOCATION OUTSIDE OF THE LOCATA SCHEME
In certain specified cases an allocation may be made outside of the choice based
lettings scheme. These are:
♦ Time limited cases in Band A where a successful bid has not been achieved.
♦ Time limited nominations under move on quota arrangements for care leavers and
from single person hostels.
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Updated: February 2007
♦ Where a recommendation has been received from the police, social services or other
professional agency that a specific type of accommodation or area is needed.
♦ To make a suitable offer of accommodation to a homeless household in order to
fulfil the Council’s obligations under the Housing Act 1996 (as amended by the
Homelessness Act 2002).
♦ A direct allocation because the Council agrees that an applicant has previously been
unfairly bypassed for a property.
♦ A direct allocation in exceptional or emergency circumstances for effective
management of social housing stock as determined by the Housing Manager in
conjunction with Hillingdon Homes or a partner housing association
♦ A direct allocation of an applicant’s temporary home into a permanent tenancy
where agreed by both the tenant and the Council
Unreasonable refusal following a direct allocation may result in the discharge of a
homeless duty or a review of the applicant’s priority status to a lower priority.
We will let you know prior to the offer if this applies to you.
23. KEEPING YOUR APPLICATION UP TO DATE
It is important that the information we hold about your application is accurate at all
times. If your circumstances have changed since you first registered you should
request and complete a change of circumstances form. This form is available at the
Civic Centre, Hayes One Stop Shop or any of the Area Housing Offices.
YOU MUST ALWAYS TELL US ABOUT ANY CHANGE IN YOUR CIRCUMSTANCES
AS THIS MAY AFFECT YOUR PRIORITY FOR HOUSING
It is very important that you keep your Housing Officer informed of changes to your
household, medical condition or housing situation. A review could result in a change in
your band, or your eligibility for certain homes if your circumstances change.
If at any time you do not wish your name to remain on the Housing
Register, please tell the Housing Assessment Team at the Civic Centre.
If you move to another address you must complete a new application form.
This is to enable the Council to re-assess your housing need to see whether
your banding will be affected
24. FALSE STATEMENTS
Please note that it is an offence if you knowingly make a false statement or withhold
information which has reasonably been requested. You may be prosecuted if you
19
Updated: February 2007
commit this offence. On conviction you may be fined up to Level 5 on the standard
scale.
Be aware that should the Council grant a tenancy as a result of false information given
by you or someone else on your behalf, the Council can take Court action to repossess
the property.
25. RIGHT OF REVIEW OF A DECISION
The law states that applicants have the right to request a review of a decision as
follows:-
♦ to treat him/her as ineligible because of unacceptable behaviour serious enough to
make him/her unsuitable to be a tenant of a local authority.
♦ not to give any preference under the scheme as a result of unacceptable behaviour
serious enough to make unsuitable to be a tenant of the housing authority.
♦ about the facts of their case which have been or are likely to be taken in to account
when considering whether to make an allocation, including your priority band.
If you want your application to be reviewed, please ask us or write to us as soon as
possible. We will make a decision within 28 days (or more if we agree with you to do
this). The review will be carried out by a Senior Officer who has not otherwise been
involved in the case.
26. ANNUAL REVIEW OF APPLICATION
We review applications on an annual basis, to find out whether you are still seeking to
be re-housed and, if so, whether there are any changes in your circumstances that may
affect your housing needs. This process is known as the Annual Review.
If no response is received within 28 days of the date of the review letter, a reminder is
sent. The application will be automatically cancelled if no response is received after 21
days of the reminder letter being sent.
27. COMPLAINTS
If you have a complaint you wish to register please telephone, email
or write to:
Customer Care & Complaints Adviser
Housing Services
London Borough of Hillingdon
Civic Centre
UXBRIDGE
Middlesex UB8 1UW
Email:complaintsmailbox@hillingdon .gov.uk
20
Updated: February 2007
Tel: 01895 250366
Text Phone: 01895 556487
21
Updated: February 2007
APPENDIX 1
LOCATA CHOICE BASED LETTINGS SCHEME
BANDING
TENANTS HOME-SEEKERS DEFINING FEATURES OF APPLICANT
Band A
Time-
Limited
Top/
Emergency
Priority
Rating (time
limit is at
registering
partner’s
discretion)
Emergency
medical
Management
Transfer (e.g.
emergency
harassment)
Emergency medical
Ex-service tenants
1. Emergency banding is granted only in exceptional circumstances, when the applicant or
a member of the applicant’s household has a life threatening condition, which is
seriously affected by their current housing.
2. Emergency banding will also be given to hospital “bed-blockers”, where the applicant
cannot return to their home, or to temporary accommodation, for medical reasons.
Agreed in exceptional circumstances due to significant and insurmountable problems
associated with the tenant’s occupation of a dwelling and there is imminent personal risk
to tenant or their family if they remain in the dwelling. Such transfers will usually be
based on housing need.
Ex service tenants e.g. Caretakers or sheltered wardens where the Council has a
contractual obligation to house.
Permanent
Decants
Where the property is imminently required because of lease expiry or for essential works &
the tenant will not be returning e.g. development schemes.
22 of 41
TENANTS HOME-SEEKERS DEFINING FEATURES OF APPLICANT
Band A
Time-
Limited
Top/
Emergency
Priority
Rating (time
limit is at
registering
partner’s
discretion)
Homeless
households owed
the main duty &
placed in temporary
accommodation
1. Landlord wants property back AND the council cannot find alternative suitable
temporary accommodation OR
2. Property is not suitable to meet applicant’s or a member of the applicant’s
household’s needs AND the only prospect of meeting them is in permanent
accommodation. (E.g. where they have obtained employment and are experiencing
severe financial hardship, medical or disability reasons, harassment, violence or
disrepair).
Statutory Duty Statutory Duty Closing Order issued (i.e. Property unfit for human habitation as advised by Environmental
Health where there is no alternative measure to render the property fit) OR similar duty
where emergency re-housing is essential e.g. CPO to enable site clearance for a roadwidening
scheme.
Enable
fostering/
adoption
Release
adapted
property
Enable fostering/
adoption
Where agreement has been reached to provide permanent accommodation on
recommendation by Social Services.
This is used once a specific child and parent arrangement is unable to commence because
of the housing situation, not in the general principle or intention of fostering or adoption.
Tenant does not require walk-in shower &/or wheelchair accessible features.
Defined as no longer meeting Mobility level 1 (DSL1) whereby a member of a household
uses a wheelchair indoors and outdoors all the time.
23 of 41
TENANTS HOME-SEEKERS DEFINING FEATURES OF APPLICANT
Under
occupation
Non-statutory
successors
(Approved for
move to studio or
one bed or giving
up 2 or more
bedrooms)
Approved by Housing Management for an offer of smaller accommodation.
Applicant is willing to move to smaller property under Incentive Scheme. These applicants
will be exempted from minimum occupation criteria.
Band B
High Priority
Homeless
households owed
the main duty
except those
adequately housed
with an assured
short-hold or nonsecure
tenancy
Homeless households accommodated in B&B or in a Hostel. Once an assured shorthold or
non-secure tenancy is offered such applicants move to Band C until such time as the
landlord wants the property back AND the Council cannot find alternative suitable
temporary accommodation OR their needs can no longer be met unless they are offered
permanent accommodation.
Statutory
Overcrowding
or Court Order
Applicants with
more than one
serious need, not
already in Band A
or B
Other Non
Statutory
Successors
For example two causes of severe overcrowding (Hillingdon only).
Statutory overcrowding as defined in the Housing Act 1985 OR Court Order to re-house.
Approved for move to smaller accommodation but requiring a two bedroom and/or
relinquishing one bedroom.
24 of 41
TENANTS HOME-SEEKERS DEFINING FEATURES OF APPLICANT
Other under
occupiers
Approved for move to smaller accommodation but requiring a two bedroom and/or
relinquishing one bedroom.
Band B
High Priority
Other
Management
transfers not in
‘Band A’
Permanent
Decants
Ex-tenant
discharged
institution
Agreed by Housing Management for non-urgent transfer. Such transfers will usually be
based on housing need.
Where a commitment has been made in order to get such tenants to relinquish an RSL or
LA tenancy on entering the institution.
Where property is required because of lease expiry or for essential works and tenant will
not be returning, e.g. development schemes.
Release supported
housing quota
Approved for independent living by Social Services or equivalent.
Young People
leaving care quota
Approved for move on by Social Services Young People Leaving Care Team – priority
given for time-limited period – if choice not exercised one offer only.
Move-on quota
Other move on quotas as agreed with partner organisation - priority given for timelimited
period – if choice not exercised one offer only.
Not exceeding annual quota.
Medical (incl.
Mental health)
hardship
Medical (incl.
Mental health)
hardship
(For non-priority single homeless people, nominations for the quota are made by a
panel of supported hostel providers)
Band B status for medical need will only be given where an applicant’s current housing
conditions are having a major adverse effect on their medical condition.
It will not apply where the effect of housing conditions on health is comparatively
moderate, slight or variable.
25 of 41
TENANTS HOME-SEEKERS DEFINING FEATURES OF APPLICANT
Severe Social
hardship
High Priority
Hardship
Severe Social
hardship
With dependant children AND
• Living in insecure accommodation AND
• Not having a bedroom AND
• Lacking or sharing amenities.
Urgent need to move agreed by Housing in liaison with Social Services/Police/other welfare
agency. Requests can be submitted by an applicant or advocate, supported by a
professional or welfare report:
• To give or receive care or support
• For child protection reasons
• Other urgent social reasons.
Band C
Reasonable
preference
Homeless with local
connection or duty
accepted but not
included in A or B.
Other ex-homeless
households
occupying
accommodation
secured under Part
VII section 193(2)
People who are owed a homeless duty, who are occupying temporary accommodation
provided under the Housing Act 1996 Part VII section 193(2) OR households who were
owed a homeless duty and have occupied temporary accommodation secured under
Housing Act 1996, Part VII section and who have subsequently accepted a qualifying offer
allowing them to remain in private sector accommodation after the duty has ceased.
26 of 41
TENANTS HOME-SEEKERS DEFINING FEATURES OF APPLICANT
Band C
Reasonable
preference
Unsatisfactory
Housing
conditions
Unsatisfactory
Housing conditions
i) Overcrowding
Households who do not have the following minimum provision
• Co-habiting couples 1 bedroom
• Each independent adult (18yrs +) 1 bedroom
• Children of opposite sex aged over 7yrs should not have to share a bedroom
• Two children of the same sex 1 bedroom unless one child is aged over 10 years
and there is an age gap of 5 years or more.
N.B For this purpose:
a) Second reception room will generally be deemed as available for use as a bedroom
b) Box rooms which could reasonably be used by a child will count as a single
bedroom
c) Single persons occupying studio flats will not be deemed overcrowded.
ii)
Unsanitary conditions that cannot be addressed via Environmental Health
action and are lacking one or more of the following:
a) Food preparation facilities (i.e. sink and space for a cooker)
b) Inside WC
c) Bathing and personal washing facilities.
Medical (incl.
Mental health)
hardship
Medical (incl.
Mental health)
hardship
Band C status for medical need will be given where an applicant’s or member of the
household’s current housing conditions are having an adverse effect on their medical
condition which creates a particular need for them to move.
Elderly
approved for
Sheltered
Elderly approved
for Sheltered
Applicants over 60yrs assessed
27 of 41
TENANTS HOME-SEEKERS DEFINING FEATURES OF APPLICANT
Care plan need Care plan need Accommodation required to assist Social Services in delivering a Care Plan.
Incoming HOMES
nominees
Band D
No priority
Status
All other
registered
transfers
All others on
housing register not
included in bands
A, B or C
Applicants who do not meet the housing need criteria within bands A, B or C including:
Out of borough applicants – those who do not live within the borough. Additional priority
can be considered in exceptional cases as agreed by the relevant Housing Manager.
Owner occupiers - applicants who currently own or have formerly owned a property within
the last five years, and who have sufficient capital to seek alternative housing options.
Additional priority can be considered in exceptional cases as agreed by the relevant
Housing Manager.
As part of deliberations on a common housing register and common transfer criteria, other
groups who are eligible to be registered will be agreed.
28 of 41
APPENDIX 2
This is a general guide to help you see the size of property to best suit your needs.
Type of
accommodation
Single
Person
Couple
without
children
Elderly
Single
Person
Elderly
Couple
1 child
family
2 child
family
3 child
family
4 or 4+
child
family
Studio/bedsit √
Studio/bedsit
√
designated for elderly
1 bedroom flat √ √ √ √ √√
1 bedroom bungalow √ √
1 bedroom house √ √ √ √ √
1 bedroom flat
designated for elderly
√ √
2 bedroom flat √ √
2 bedroom house √ √
2 bedroom bungalow √ √
29 of 41
3 bedroom house √ √ √
3 bedroom
flat/maisonette
√ √ √
4 or 4 bed + house √
30 of 41
APPENDIX 3
LIST OF COUNCIL OWNED PERMANENT STOCK AT END JANUARY 2006
BEDSIZE AND AREA
BUNGALOWS FLATS HOUSES MAISON-
ETTES
SHELTERED
TOTAL
0 1 2 3 0 1 2 3 1 2 3 4 5 6 8 1 2 3 0 1 2 3
RUISLIP 11 100 9 4 18 574 340 46 11 335 628 34 14 2 0 6 99 13 84 198 2 0 2528
UXBRIDGE 0 152 10 0 76 642 317 8 0 468 546 31 2 1 1 6 44 5 0 288 2 0 2599
HAYES 11 116 4 5 41 743 673 11 11 505 978 50 15 5 0 0 234 31 14 164 2 2 3615
YIEWSLEY 0 79 3 1 56 200 141 9 0 379 670 31 6 0 0 13 187 69 0 155 2 0 2001
TOTAL 22 447 26 10 191 2159 1471 74 22 1687 2822 146 37 8 1 25 564 118 98 805 8 2 10743
31 of 41
The majority of bedsit and one bedroom bungalows (total 469) are designated for older
people.
Properties by bedsize:
Bedsit/one bedroom (general) 2397
Bedsit/one bedroom (sheltered) 903
Two bedrooms (8 are sheltered) 3756
Three bedrooms (2 are sheltered) 3026
Four bedrooms 146
Five bedrooms 37
Six bedrooms 8
Eight bedrooms 1
Page 32
HOUSING DEMAND AS OF DECEMBER 2006
APPENDIX 4
BEDSIZE
PROPERTIES BAND A BAND B BAND C BAND D TOTAL
Bedsit
1 Bedroom need
2 Bedroom need
3 Bedroom need
4 Bedroom need
5+ Bedroom need
TOTAL
69 183 749 2980 3981
49 8 108 525 690
16 97 1269 1403 2785
3 23 1059 574 1659
8 419 110 537
1 9 172 15 197
138 328 3776 5607 9849
Page 33
APPENDIX 5
LONDON BOROUGH OF HILLINGDON LETTINGS 2005 - 2006
(Includes all cross borough lettings)
BAND A BAND B BAND C BAND D TOTAL
Bedsits
45 215 146 40 446
1 bedroom
need
2 bedroom
need
3 bedroom
need
4 bedroom
need
5+
bedroom
need
TOTALS
10 2 15 4 31
28 104 280 31 443
7 33 113 3 156
4 13 32 49
13 18 15 1 47
107 385 601 79 1172
Page 34
ACCESS TO INFORMATION
LONDON BOROUGH OF HILLINGDON OFFICES
APPENDIX 6
Emergency Housing Unit
Civic Centre (2N03)
Uxbridge Middx UB8 1UW
Tel: 01895 250147
email: nmailbox@hillingdon.gov.uk
Housing Advice Centre
Civic Centre (2N04)
Uxbridge Middx UB8 1UW
Tel: 01895 250147
e:mail: nmailbox@hillingdon.gov.uk
Housing Assessment Team
Civic Centre (2N05)
Uxbridge Middx UB8 1UW
Tel: 01895 250147
email: nmailbox@hillingdon.gov.uk
Temporary Housing Team
Civic Centre (2N02)
Uxbridge Middx UB8 1UW
Tel: 01895 250147
e:mail: nmailbox@hillingdon.gov.uk
Tel:
Tel:
Ruislip Area Housing Office
130 High Street
Ruislip Middx
01895 250122 (General Enquiries)
01895 277700 (Repairs)
01895 277709 (Allocations)
Hayes Area Housing Office
1390 Uxbridge Road
Hayes End Middx
01895 277608 (General Enquiries)
01895 250222 (Repairs)
01895 250168 (Allocations)
Uxbridge Area Housing Office
163 High Street
Yiewsley Middx
Tel: 01895 277578 (General Enquiries)
01895 250880 (Repairs)
01895 277449 (Allocations)
Yiewsley Area Housing Office
163 High Street
Yiewsley Middx
Tel: 01895 250169 (General Enquiries)
01895 277778 (Repairs)
01895 250167 (Allocations)
Page 35
Tel:
Hayes Area Housing Office
1390 Uxbridge Road
Hayes End Middx
01895 277608 (General Enquiries)
01895 250222 (Repairs)
01895 250168 (Allocations)
Hayes One-Stop Shop
49-51 Station Road
Hayes Middx UB3 4BE
Tel: 020 8606 2919
Housing Sales Team
163 High Street
Yiewsley Middlesex UB7 7QH
Tel: 01895 250512
Yiewsley Area Housing Office
163 High Street
Yiewsley Middx
Tel: 01895 250169 (General Enquiries)
01895 277778 (Repairs)
01895 250167 (Allocations)
Private Sector Housing
Civic Centre (2N07)
High Street Uxbridge Middx
Tel: 01895 250188
e:mail:PHousing@hillingdon.gov.uk
Page 36
LOCAL ADVICE AGENCIES
Ruislip CAB Office
9 Eastcote Road
Ruislip Middx HA4 8BD
Fax: 01895 622818
e:mail: bureau@ruislipcab.cabnet.org.uk
Hayes CAB Office
Hayes One Stop
49-51 Station Road
Hayes Middx UB3 4BE
Fax: 020 8606 2939
e:mail:bureau@hayescab.cabnet.org.uk
Hillingdon Advice & Information Line
Tel: 0870 1264021
Uxbridge CAB/Area Support Office
Link 1A Civic Centre
High Street
Uxbridge Middx UB8 1UW
Fax: 01895 277306
e:mail: bureau@uxbridgecab.cabnet.org.uk
Yiewsley CAB Office
106 High Street
Yiewsley Middx UB7 7QJ
Fax: 01895 430421
e:mail:bureau@yiewsleycab.cabnet.org.uk
Hillingdon Law Centre
12 Harold Ave
Hayes Middx UB3 4QW
Tel: 02085 619400
Fax: 02087 560837
Email: hillingdon@lawyersonline.co.uk
Violet Ave Tenants and Residents Association
Violet Ave
Hillingdon
West Drayton Advice and Information
Centre
Bell Farm Church, South Rd
West Drayton
Page 37
HILLINGDON LIBRARIES
Hayes Library
Golden Crescent
Hayes Middx
Eastcote Library
Field End Road
Eastcote Middx
Harlington Library
Pinkwell Lane
Hayes Middx
Ickenham Library
Long Lane
Ickenham Middx
Oak Farm Library
Sutton Court Road
Hillingdon Middx
Ruislip Library
Bury Street
Ruislip Middx
Harefield Library
Park Lane
Harefield Middx
Hayes End Library
Uxbridge Road
Hayes Middx
Kingshill Library
Bury Avenue
Hayes Middx
Northwood Hills Library
Potter Street
Northwood Middx
Page 38
Oaklands Gate Library
Green Lane
Northwood Middx
South Ruislip Library
Victoria Road
South Ruislip Middx
Yeading Library
Yeading Lane
Hayes Middx
Ruislip Manor Library
Victoria Road
Ruislip Manor Middx
Central Library
High Street
Uxbridge Middx
West Drayton Library
Station Road
West Drayton Middx
Yiewsley Library
192 High Street
Yiewsley Middx
LET US KNOW
Page 39
We trust that you have found this booklet informative and useful. We value any comments about our service and
would appreciate it if you could fill in the slip below and return it to us.
1. How useful have you found this booklet?
Very helpful Helpful
Not helpful
2. Your comments
If you do not understand any part of the Council’s Housing Allocation Policy and the Choice Based Letting Scheme - please
contact our Customer Services Advisers at the Civic Centre, High Street, Uxbridge, Middlesex UB8 1UW. Tel. No: 01895
250147 e:mail: nmail@hillingdon.gov
WE ARE HERE TO HELP
Page 40
Cabinet Report - 15 March 2007
Monitoring Report for Council Plan, Community Strategy and Achievements Quarter 3
Appendices
Appendix A - Council Plan Monitoring Pages 2-23
Appendix B - Community Strategy - Council Lead Pages 24-47
Appendix C - Achievements Pages 48-55
Appendix D Quarterley Best Value Performance Indicators Pages 56-67
Appendix E - Monthly Performance Indicators Pages 68-69
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Ref No. Key Objective Task
(Short Term Target)
Corporate
Director to
end Sept
Lead
Officer
Key Actions Sub Key Actions Target
Dates
Key Actions
Completed
Progress Comment
1 A borough of learning and
culture
Progress strategies and
support systems with schools
to raise levels of pupil
attainment.
CS AN Foundation: An increase in
the % of children achieving 6+
in reading & writing FSP
outcomes from baselines of
67% and 57% respectively.
1) Dissemination of an effective
programmes for teaching of phonics in all
schools via supply covered training.
2) Provide a session for head teachers
on the renewed strategies and Early
Years Foundation Stage
3) Implementation of effective
programmes for teaching of phonics in all
7 focus schools.
4) Provide training and support materials
for all schools in relation to readiness for
reading linked to child development.
1) 20/09/06 1.
2) 01/07/07
3) 01/07/07
4) 01/07/07
Completed
2-4 On
Track
Training session provided
and ongoing work to
support schools in place,
focusing on 7 key schools.
Borough-wide phonics
training dates have been
established.
Child development training
dates have been
established
Training sessions
progressing
1.1 A borough of learning and
culture
Progress strategies and
support systems with schools
to raise levels of pupil
attainment.
CS AN Foundation
To improve the achievement
of children in language for
1) Continue to implement the Speaking
and Listening project within areas of
targeted schools through the provision
communication and thinking to workshops for parents
be within 4% of the national
average.
2) Continue to provide borough wide
training and support materials to all
schools
3) Continue to provide support to
targeted schools identified through 2006
FSP data.
1) 01/08/07 1-3 On
2) 01/07/07 Track
3) 01/07/07
Target schools and preschool
provision within the
school locality have
accessed training and
support materials. Training
dates and parent workshop
dates have been
established.
Training sessions
progressing.
1.2 A borough of learning and
culture
1.3 A borough of learning and
culture
Progress strategies and
support systems with schools
to raise levels of pupil
attainment.
Progress strategies and
support systems with schools
to raise levels of pupil
attainment.
CS AN KS1 & 2
Raise attainment in seven
focus schools in line with LAA
targets
CS AN KS 3 & 4:
Raise attainment at KS3 and
KS4 in line with CVA
requirements as defined by
the DfES in targeted schools:
Tailored programme of support and
intervention based on schools' specific
needs
Careful monitoring of work by intervention
team
Targeted support for quality of teaching,
assessment and subject knowledge.
Close monitoring of targeted secondary
school and LA intervention strategy in
place - from Sept, 2005
Jul 07
KS3 - Jul
06
KS4 Aug
06
1. On track Seven schools identified,
visited and all audited by
middle of September.
1&2.
Completed
and are
part of
service.
Significant work
undertaken in Maths in all
7 schools. School Support
plans for each school on
Monitoring and support -
Direct LA
intervention/support in a
number of schools -
generally one day per week
Setting of targets planned
for 2006 - 07 in line with
FFT projections
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 2
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Ref No. Key Objective Task
(Short Term Target)
Corporate
Director to
end Sept
Lead
Officer
Key Actions Sub Key Actions Target
Dates
Key Actions
Completed
Progress Comment
1.4 A borough of learning and
culture
Progress strategies and
support systems with schools
to raise levels of pupil
attainment.
CS AN 14-19 Strategy
Placement of LA officers on school
1) Programme of sharing good senior manager teams and a range of
practice across secondary support and training delivered
schools in relation to the
quality of teaching and
learning through inset and
direct support
2) Strengthening senior
management capacity via LA
Officer secondment to a
number of secondary schools
3) Focused training
programmes
Start - Sep Action is
05 completed,
Completion however,
- Dec 06 sharing of
and beyond good
practice
continues
Current LA monitoring
procedures indicate that
the two schools currently in
Ofsted categories will be
removed from them by
December 2006 - All
secondary schools have
robust self evaluation
procedures reflected in
their SEFs (validated by
LA, schools' management
teams and as appropriate
Ofsted)
1.5 A borough of learning and
culture
2 A borough of learning and
culture
3 A borough of learning and
culture
Progress strategies and
support systems with schools
to raise levels of pupil
attainment.
Open the first phase of the
new Ruislip High
School in September 2006,
including adult
education facilities.
Develop an action plan for the
new Hillingdon
sport and physical activities
strategy.
CS AN 14-19 Strategy
Ensure through the 14-19
Strategy Group and the work
of the Hillingdon Secondary
Strategy that the post 14
curriculum better meets the
needs of students in this age
range as confirmed by
OfSTED reports and added
value.
CS DT 1) Handover to Headteacher
of Phase 1 of school
2)Year 7 Pupils admitted
1) Ensure all secondary schools
participate in a Federation for expanding
the vocational curriculum.
2) Support all secondary schools to have
at least 2 vocational pathways based on
their site.
3) 14-19 Curriculum Task Group
established and identifies staffing
implications for vocational curriculum
delivery and identifies curriculum
weaknesses to secure inclusion
CS MB/AC Strategy finalised Action Plan being drawn up to fit the
revised time frame
1) Dec 06
2) Sep 07
3) Dec 06
1) starts
Sep 06
2) Ongoing
3) Starting
Sep 06
Completed All secondary schools have
two vocational pathways in
place which do not conflict,
but are mutually supportive
(Sept 07) - Attainment at
KS4 (re L2 or equivalent
qualifications and post 16
(where appropriate) is
increased (Sept 07) -
Ofsted judgements on
section 5b of the SEF is at
least satisfactory and
mainly for all secondary
schools as they are
inspected - Similar
judgement for post 16
(termly reviews)
All secondary schools have
been involved in compiling
the submissions to the 14-
1, 2 3)
Completed
2) Year 7 places all allocated
and waiting list established
(July 07)
3) RHS now open
Mar-07 On Target 1/07 update - Draft strategy
has been revised and is
currently being reviewed by
Directorate followed by
C bi M b A f ll
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 3
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Ref No. Key Objective Task
(Short Term Target)
Corporate
Director to
end Sept
Lead
Officer
Key Actions Sub Key Actions Target
Dates
Key Actions
Completed
Progress Comment
4 A borough of learning and
culture
5 A borough of learning and
culture
Progress the restoration work
on the listed
buildings and surroundings at
Manor Farm
Ruislip, completing work on
the great barn and
west courtyard buildings.
Increase by 5% the
number of under-fives
enrolled as members of
the library.
6 A safe borough Actively support the roll
out of safer
neighbourhoods policing
with dedicated local
teams for each ward.
CS GE/SBG 1. Final Designs submission
to HLF
2. Staff Training
3. Staff Appointment
4. Main Contractor Tender
5. Contractor Appointment
6. Contractor Start / Lead in
CS ES/JM Deliver 3 Bookstart schemes
and implement Treasure
Chest in libraries
HD MA Implement safer
neighbourhood teams roll out
infrastructure in partnership
with metropolitan police.
1) Hold launch of Treasure Chest
2) Promote through playgroups and
nurseries
6 strategic meetings (JAG)
22 Environmental Visual Audits (EVAs)
14 Ward Panels
1. 14 Jun
06
2. Jun /
Dec 06
3. In post
Jan 07
4. 18 Aug
5. 27 Oct
06
6. Nov 06
1) May
2006
2) From
Sep 06
Mar-07
1) Phase 1
Complete
2)
Completed
3)
Completed
4)
Completed
5) on target
6) on target
1)
Completed
2) On target
3 JAG
4 EVAs
2 Ward
Panels
1/07 update - 1) Final design
approved.
2) 3 training days completed
3) Main tender documents
have been sent out. Cabinet
report 1/07 and on site 3/07.
Retendering caused earlier
slippage but now on track.
1/07 update -
1) Successful launch end
of May. Distribution being
monitored.
2) Nurseries and clinics
3 co-ordinators recruited.
Leading programme of
EVAs in place.
Supporting police and
acting as a conduit to
council for Ward Panels
Built into LSP structure
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 4
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Ref No. Key Objective Task
(Short Term Target)
Corporate
Director to
end Sept
Lead
Officer
Key Actions Sub Key Actions Target
Dates
Key Actions
Completed
Progress Comment
7 A safe borough Ensure all major
developments meet
Metropolitan Police
“designing out crime”
criteria.
JP GE 1) Consult the Police on all
relevant applications, take
their advice into consideration
in conjunction with all material
planning considerations
including the adopted
Hillingdon DDP,
Supplementary Planning
Guidance on 'Community
Safety By Design' and the
Hillingdon Design and
Accessibility SPD and
emerging LDF policies.
1) liaise with Police in planning brief and
pre-app discussions.
2) Report the Police comments to the
Planning Committees in officers' reports.
3) Apply the advice as agreed; to apply
appropriate planning conditions,
Informatives, measures under S106
agreements; to ensure compliance with
conditions/S106/Informatives once
development commences.
4) Liaise with Police in reviewing,
monitoring effectiveness of
SPG/SPD/UDP/LDF/HDAS policies and
guidance...partnership working?
5) Monitor appeal decisions to ensure
Designing out Crime policies,
guidance...conditions S106s
Informatives... are upheld/applied by
Planning Inspectors and challenge any
not doing so if there is a legal case...and
look out for PINS initiatives from the
national level, if any
Ongoing 1/07 Update - On track -
Major Apps. All relevant
Cttee reports have an item
covering this requirement.
8 A safe borough Implement a programme of
public reassurance
and information on local
crime, including
coverage in Hillingdon
People in May 2006 on
community safety to
coincide with the annual
community safety public
survey.
HD
DJB/ MH Begin production of regular
Community Safety news
pages for Borough residents
Ongoing Yes 1/07 - Regular Community
Safety pages now being
published in Hillingdon
People - Dec 06 edition
covers Residents Survey
results.
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 5
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Ref No. Key Objective Task
(Short Term Target)
Corporate
Director to
end Sept
Lead
Officer
Key Actions Sub Key Actions Target
Dates
Key Actions
Completed
Progress Comment
9 A safe borough Make our car parks more
secure by continuing
our programme to upgrade
them including
lighting, signage, and
CCTV to make them more
secure for users.
PB RC Improvement works have been
undertaken and completed at
15 of the council's surface car
parks and these car parks
have received national
ParkMark, Safer Parking,
awards.
1) The remaining 10 surface
car parks and the Cedars and
Grainges multi-storey car
parks are being formally
reviewed, in conjunction with
the ParkMark Architectural
Liaison Officer, to ascertain
the extent of the works that will
be required to bring them up to
ParkMark standard.
2) A separate study will be
undertaken to consider the
feasibility of extending the
Uxbridge multi-storey car
parks.
1) 12/06
2) 3/07
2) Yes 1/07 update.
(1) The review of non
"ParkMark" car parks has
commenced with two main
multi-storey car parks
already being formally
reviewed. Background
usage and crime data is
currently being gathered in
preparation for site reviews
to be undertaken in
conjunction with the
ParkMark Architectural
Liaison Officer (ALO) in the
surface car parks later this
financial year. These
reviews have been delayed
partly due to nonavailability
of the ALO.
Detailed plans are being
drawn up to undertake
ParkMark improvement
works in Linden Avenue by
June 2007.
(2) Feasibility study
completed and results
reported to CMT. Further
funding is required before
this programme can be
undertaken.
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 6
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Ref No. Key Objective Task
(Short Term Target)
Corporate
Director to
end Sept
Lead
Officer
Key Actions Sub Key Actions Target
Dates
Key Actions
Completed
Progress Comment
10 A safe borough Continue our programme
of road safety schemes
to reflect local priorities.
PB JaW 1) Constant updating of list of
schemes.
2) Weekly investigation of
schemes to decide priorities.
3) Agree list of schemes
4) Report to Cabinet Member
to initiate schemes.
Ongoing meetings with Cabinet Member
to prioritise schemes.
1)Ongoing
2) weekly
3) 7/06
4) 9/06
1/07 Update - Works
programme remains on
track with work
commissioned for Windmill
Hill (due on site 1/07)
Harlington Road (on site
since 11/06 and largely
complete) Pinner Road
(due on site 1/07) Station
Approach, South Ruislip
(due on site 1/07) Station
Road, Hayes (due on site
1/07), Bridle Road (due on
site 1/07), Ryefield Avenue
(due on site 2/07), Ruislip
High Street (on site since
12/06). The Council has
also been advised of a
successful bid for funding
for local safety schemes in
2007/08. Separate Council
funded RSP programme
also on track.
11 A safe borough Repeat the bin-a-knife
scheme in eight locations
through the year.
HD
DJB/ MH Implement itinerary and
contact local schools
June-
Yeading
July-
Uxbridge
August-
Yiewsley
Sept -
Hayes
Ongoing
1/07 - Itinerary proceeding
as planned 375 blades
deposited between July
and December 2006.
12 A safe borough Improve road safety,
particularly for children,
through the appointment of
road safety officers
for local education and
awareness campaigns.
PB JaW 1) Develop Education,
Training and Publicity
Strategy. 2) Recruit team of
officers in parallel with above.
3) Campaigns to start targeted
at vulnerable groups. 4)
Long term - monitor impact via
reduced personal injury
accidents - particularly
amongst vulnerable groups.
1) 8/06 to
12/06,
2) 8/06 to
12/06
3) 1/07
4) Ongoing
1) Yes 2)
See
progress
comment
3) Yes 4)
Ongoing
1/07 update - 1) Draft
strategy was completed in
Q2. 2) Interviews were
held for RS Team Leader
in 12/06 but no
appointment made - further
interviews will be held. 3)
Road safety campaigns
started in 11/06, six carried
out by end 12/06.
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 7
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Ref No. Key Objective Task
(Short Term Target)
Corporate
Director to
end Sept
Lead
Officer
Key Actions Sub Key Actions Target
Dates
Key Actions
Completed
Progress Comment
13 A safe borough Introduce ten more
pedestrian crossings in
the borough.
PB JaW 1) Draw up list of crossings for
inclusion.
2) Report schemes to
Cabinet Member for
agreement.
3) Complete installation
1) 7/06
2) 9/06
3) 3/07
1) Yes 1/07 update - Crossings
already completed on site
include - 1) Victoria Road
(near Civic Way) 2) High
Street/Vine Street (Uxbridge).
3) Hillingdon Road/Kingston
Lane. 4) Victoria Road near
Sidmouth Drive. 5) West End
Road near Sidmouth Drive.
Others have already been
commissioned for design and
implementation, for completion
by end 3/07, including - 6)
Swakeleys Road (as part of
School Travel Plan) - due on
site 2/07. 7) High Street
Ruislip (as a local safety
scheme) being implemented
as part of other ongoing works
at this site. 8) Tavistock
Road, West Drayton - due on
site 1/07 as a road safety
programme scheme. 9)
Watford Road, Northwood -
substantially completed as of
1/07. 10) Ladygate Lane,
Ruislip - due on site 1/07.
Other sites have been
identified for potential further
study and possible
implementation in 2007/08
14 A safe borough Ensure that 99.5% of all
street lighting is
working as planned.
PB TE Undertake regular night
inspections, respond promptly
to defects reported. Local PI
for 2005/06 = 99.66%.
National PI (average time to
repair defect) = 1.42 days.
1) Monitor with local and national PI's. 1) Monthly
2) Implementation of new EXOR highway 2) 3/07
management software system.
1/07 update -
1) On target for first 8
months at 99.61%.
2) EXOR implementation -
on track
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 8
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Ref No. Key Objective Task
(Short Term Target)
Corporate
Director to
end Sept
Lead
Officer
Key Actions Sub Key Actions Target
Dates
Key Actions
Completed
Progress Comment
15 A safe borough Invest in a programme of
footway repairs.
PB JoW 1) Arrange for moratorium on
Capital to be lifted.
2) Obtain Cabinet Member
approval for Highways Capital
Maintenance programme and
PRA funded footways
programme.
3) Programme work
4) Carry out work
1) 7/06
2) 7/06
4) 3/07
1) Yes
2) Yes
3) Yes
1/07 update - Three out of
four schemes expected to
be completed on time.
Further consultation will be
required before deciding
on detail for the last
scheme, Manor Way -
carry over to 07-08
16 A safe borough Work with other agencies
to implement the
multi-agency domestic
violence strategy.
HD DJB/MH Implement recommendations BVPI 225 Ongoing No 10 out of 11 elements of
the BVPI met - need to
develop information
sharing protocol with
partners. DV co-ordinator
starting 19 Jan 2007 to
work with partners to lead
the domestic violence
strategy in Hillingdon.
Community Safety team
funding DV counselling
service. Some slippage in
appointment to this post
has impacted on the
strategy and delivery of
actions.
17 A clean and attractive
borough
Continue to roll out locality
working pilots for
street scene services.
PB DF 1) Obtain Leader's approval
for new post.
2) Gain Cabinet Member
approval for borough wide
street scene locality working
areas, based upon
neighbourhood Ward clusters.
3) Launch 1st new
neighbourhood locality
working area.
1) 7/06
2) 10/06
3) 03/07
1) Yes
2) Yes
3) Yes
1/07 update - all completed
however for Item 1 support
is now coming from the
Community Safety Team.
Item 3 - the first Locality
Working Area - covering
Ruislip and Eastcote - was
launched on 6/12/2006
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 9
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Ref No. Key Objective Task
(Short Term Target)
Corporate
Director to
end Sept
Lead
Officer
Key Actions Sub Key Actions Target
Dates
Key Actions
Completed
Progress Comment
18 A clean and attractive
borough
Increase the number of
street champions
engaged in performance
monitoring and
standard setting across
the borough.
PB DF 1) Continue to recruit new
street champions by
supporting and promoting
existing street scene locality
pilot areas.
2) Launch 1st new
neighbourhood locality area,
using Ward cluster principal.
1) Ongoing
to 03/07
2) 03/07
2) Yes 1/07 update - On track -
Ruislip and Eastcote
Locality Area was launched
on 6/12/2006. Approx 500
street champions now
recruited to the scheme.
19 A clean and attractive
borough
Improve house-to-house
recycling by adding
glass collection from
August.
PB CR 1) Publicise extension of
scheme
2) Commence scheme from
8/06.
3) Monitor impact of scheme
1) 8/06
2) 8/06
3) 3/07
1) Yes
2) Yes
3) Ongoing
1/07 - scheme started on
1/12/2006 and we will now
monitor the impact - initial
returns are encouraging.
20 A clean and attractive
borough
Continue to support the
campaign against the
expansion of Heathrow
Airport, including the
building of a third runway.
HD BM Support community in
campaigns they initiate.
Organise the European Day of
Action
Jun-06
Supported European Day
of Action, in relation to
Airport expansion with
HACAN and NOTRAG, in
June 2006
Ongoing support to
NOTRAG as required.
Leader's commitment to
support Wandworth's Night
Flights campaign. Political
lobbyists appointed.
21 A clean and attractive
borough
Increase the number of
enforcement and related
notices issued.
PB KS Ongoing enforcement actions
to include -
a) Flytipping
b) Highways Enforcement
(including flyposting)
c) Environmental Protection
Unit
d) Commercial
Premises/Licensing
e) IPO/HCU
1) 7/06
2) 10/06
3) 1/07
4) 4/07
Quarterly
progress
reports to
be
provided.
1/07 update - FIGURES
ARE FOR APRIL TO DATE
(end11/06)
Flytipping = 410 (288)
Highways = 937 (679)
EPU = 6 (5) noise
abatement notices.
Commercial premises =
740 (433)
Licensing = 1470 (936)
IPO/HCU = 499 (329)
(Food premises
inspections)
Total April to date = 3563
(excludes skips
permissions).
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 10
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Ref No. Key Objective Task
(Short Term Target)
Corporate
Director to
end Sept
Lead
Officer
Key Actions Sub Key Actions Target
Dates
Key Actions
Completed
Progress Comment
22 A clean and attractive
borough
Continue to protect the
green belt and ensure
there is no loss of green
belt land to
development, unless very
special circumstances
are demonstrated.
JP SB/GE 1) Ensure LDF policies do not
allocate Green Belt land for
development unless in
accordance with Government
policy and guidance and/or
through appropriate LDF
publicity, consultation and
inquiry procedures. 2)
Exercise development control
functions in accordance with
those policies and
Government policy and
guidance.
1) Assess all planning briefs, preapplication
discussions, all planning
applications for development in the
Green Belt against the development plan
policies and all material planning
considerations and to report these to the
relevant Planning Committees for
consideration.
2) Refer any departures where the LBH
considers a proposal in the Green Belt
satisfies the test of exceptional
circumstances to the Secretary of
State/GOL...perhaps the Mayor of
London(?) for call-in if so determined.
3) Monitor all development on Greenfield
sites as part of the BVPI indicator
(development on brownfield sites);
monitor appeal decisions as per
designing out crime above....continuing
assessment of demand for land and any
Green Belt releases as part of monitoring
and updating of LDF.
Ongoing
1/07 update - On track
BV.106 used to measure
this and is showing 100%
compliance
23 A clean and attractive
borough
Continue to implement the
air quality
action plan.
PB PL 1) Establish two air quality
monitoring stations in Sipson
and Harmondsworth area to
monitor Heathrow related
emissions and emissions from
the proposed Colnbrook
incinerator.
2) Continue the publication of
air quality bulletins and
updates in Hillingdon People.
3) Carry out air quality
assessment on the cumulative
effects of incremental
developments in the
Borough's Air Quality
Management Area.
1) 4/07
2) 12/06
3) 12/07
2) Yes 1/07 update -on track -
November 06 issue of
Hillingdon People covered
air quality and the 2 new air
quality monitoring stations
are on track for installation.
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 11
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Ref No. Key Objective Task
(Short Term Target)
Corporate
Director to
end Sept
Lead
Officer
Key Actions Sub Key Actions Target
Dates
Key Actions
Completed
Progress Comment
24 A clean and attractive
borough
Continue education
programmes to reduce
levels
of graffiti and combat
environmental crime by
removing graffiti, fly
posting and fly tips within
two days (one day for
racist and offensive
graffiti).
25.1 A borough with
improving health,
Introduce a helping hand
service (gardening and
housing and social care shopping) through Age
Concern as an extension
of the handy person
service.
25.2 A borough with Introduce a helping hand
improving health, service (gardening and
housing and social care shopping) through Age
Concern as an extension
of the handy person
service.
25.3 A borough with Introduce a helping hand
improving health, service (gardening and
housing and social care shopping) through Age
Concern as an extension
of the handy person
service.
26 A borough with Complete 105 disabled
improving health, facilities grants
housing and social care prioritising older people
leaving hospital.
PB KS Graffiti - joint initiatives with
Community Safety and Police -
a) Implement agreed action
plan.
b) Education campaigns in
schools and with traders.
c) Enforcement = action
against those arrested and
tests for sales of underage
spray paints.
d) Regular meetings to review
progress.
JM JD Helping hand service
introduced
JM JD 2. Proposals presented to the Leader for
consideration/endorsement
b) 7/06
c) ongoing
b) yes for
traders
1/07 update -
B) Education campaigns
with Traders carried out -
covered storage of spray
paints plus test purchases
for underage sales.
Assemblies in schools on
graffiti (as part of the Safer
Estates Programme) start
in 11/06. "Art for Sale"
programme commenced in
Brookside Youth Centre in
9/06 working with Police
and Youth Service.
C) Further prosecutions
have been carried out with
the SNT for graffiti
D) Regular graffiti meetings
1. Proposals agreed with Age Concern 1. 30/04/06 Yes Completed. Proposals
agreed with Age Concern.
2. 30/06/06 Yes Proposals submitted to the
Leader for consideration.
JM JD 3. Service starts 3. 01/10/06 Yes Completed. Services
started.
JM JM Deliver quarterly targets. 1. Quarterly targets:
Q1-26
Q2-26
Q3-26
Q4-27
1. 31/03/07 Yes for Q2 Analysis of performance for
the period ending 31
December 2006 shows we
are on track to exceed the
target by 31/03/07 - 107
disabled facilities grants
completed in the period
di 31 D b 2006
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 12
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Ref No. Key Objective Task
(Short Term Target)
Corporate
Director to
end Sept
Lead
Officer
Key Actions Sub Key Actions Target
Dates
Key Actions
Completed
Progress Comment
27.1 A borough with
improving health,
Establish a support group
for carers looking after
housing and social care people with chronic
diseases.
27.2 A borough with
improving health,
Establish a support group
for carers looking after
housing and social care people with chronic
diseases.
JM JD Establish a support group. 1. Discuss / agree with carers forum who
will lead and co-ordinate the support
group
JM JD 2. Hold initial meeting and agree future
format of meetings.
1.30/09/06 No Discussions have taken
place with carers
organisations about the
best ways to support
carers. Hillingdon Carers
have agreed to support a
drop-in facility in Uxbridge
to support carers.
2. 31/12/06 No Completed. First drop-in
session held in quarter 3.
28 A borough with
improving health,
housing and social care Explore new ways of
engaging with harder to
reach groups to identify
needs.
29 A borough with Respond to critical
improving health, referrals within 24 hours
housing and social care and
undertake the critical
assessment process within
28 days.
30.1 A borough with Develop a strategy for day
improving health, care which identifies
housing and social care innovative and creative
ways to increase
independence and choice
for service users by
providing more flexible and
responsive services
to meet needs.
JM JD Research needs of harder to
reach groups in the
community.
JM PS Achieve a target of 88% of 1. Qrtly targets:
assessments completed within Q1: 88%
28 days
Q2: 88%
Q3: 88%
Q4: 88%
JM PS Develop and agree a strategy
for day care.
1. Undertake research into the needs of
harder to reach groups in the community.
1. 31/10/06 1. No Completed. Civics Trust
research of the needs of
people with a disability
across a range of age
groups has been
completed.
1. Draft day care strategy for
consultation.
1. 31/03/07 Yes for Q2 Analysis of weekly
performance shows some
slippage to the end of Dec
2006. An action plan is in
place to address key
issues. We expect to
achieve the target set for
the year.
1. 30/06/06 Yes Completed - draft strategy
for consultation in place.
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 13
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Ref No. Key Objective Task
(Short Term Target)
Corporate
Director to
end Sept
Lead
Officer
Key Actions Sub Key Actions Target
Dates
Key Actions
Completed
Progress Comment
30.2 A borough with Develop a strategy for day
improving health, care which identifies
housing and social care innovative and creative
ways to increase
independence and choice
for service users by
providing more flexible and
responsive services
to meet needs.
30.3 A borough with Develop a strategy for day
improving health, care which identifies
housing and social care innovative and creative
ways to increase
independence and choice
for service users by
providing more flexible and
responsive services
to meet needs.
31 A borough with
improving health,
Explore ways to promote
healthy eating for
housing and social care older people.
32 A borough with
improving health,
Continue to use grants to
enable vulnerable
housing and social care people in private sector
accommodation to
live independently.
33 A borough with Introduce our new
improving health, Affordable Housing
housing and social care planning document.
JM PS 2. Consult with the Older People's
Assembly and FORCE group.
JM PS 3. Finalise strategy and agree with
Cabinet.
JM
PS
Work closely with Age concern to ensure
Develop strategy and outcome day services promote healthy eating.
delivery plans for that
maximises the potential for
day care services as health
promoting resources
JM JM Deliver quarterly targets for
private sector renewal grants
for a budget of £750k.
JM JM New affordable housing
supplementary planning
document supported by
Cabinet and adopted by
Council.
1. Quarterly targets:
Q1-£187.5k
Q2-£187.5k
Q3-£187.5k
Q4-£187.5k
1. Affordable housing supplementary
housing planning document approved
and in operation from 1 April 2006.
2. 30/09/06 No Completed. Consultation
with users and carers
completed.
3. 31/03/07 No On track. The findings from
user and carer consultation
are being used to inform
the day care strategy.
1. 31/03/07 1. No On track, subject to funding
approval - work in progress
with Age Concern, Healthy
Hillingdon and Day
Services.
1. 31/03/07 Yes for Q1
and Q2
On track. Quarter 1, 2 and
3 expenditure equals
£584,283.
1. 01/04/06 Yes Completed. Affordable
housing supplementary
planning document
supported by Cabinet
meeting held on 9 March
2006.
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 14
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Ref No. Key Objective Task
(Short Term Target)
Corporate
Director to
end Sept
Lead
Officer
Key Actions Sub Key Actions Target
Dates
Key Actions
Completed
Progress Comment
34 A prosperous borough Review the appointment of
council contractors
and encourage smaller
businesses to trade with
the council.
35 A prosperous borough Support the “meet the
buyers“ programme
to ensure local businesses
are able to maximise
the opportunities the
programme offers to
local businesses.
36 A prosperous borough Establish, affordable work
studios, with
supported management for
self-employed young
people (incubator units).
CN AM 1. Develop a process that
enables small business to
apply to the Council for
business/contract
opportunities.
2. Use existing forums to
encourage small businesses
to apply to Council for
inclusion.
3. Strengthen the links with
the Chamber and Small
Businesses in LBH through
enhancing communication (via
web site links to key contracts
and meetings).
HD NC Provide management support
at monthly meetings.
Attend training and action
'Meet the Buyer' event.
HD NC Bid evaluated and approved
by LDA.
Agreement with partners on
processes.
Tender process to staff.
Sept06 to
Oct 06
Oct 06
Nov 06
Aug 06
Aug 06
Nov 06
1. Reviewed options and
selected Construction line
as accreditation process.
2.Process mapped
procedures.
3. Developed database for
select lists which is
customised for LBH.
4. Selected DueNorth
package for tender
management.
5. AM now attending
Chamber of Commerce
meeting.
6. Additional meeting in
April with chamber of
Meet the Buyer' 06
programme agreed.
Successful event held
22/23 Nov. Over 70 buyers
and 300 suppliers
attended. Initial outcomes
in terms of business gained
will be available in March
07.
LDA confirmed £750k
awarded for project.
Further £45k committed by
Hillingdon Community
Trust. Project team fully
committed to delivery both
Mellow Lane and Hayes
College.
Month 9: Planning
application for Mellow Lane
submitted
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 15
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Ref No. Key Objective Task
(Short Term Target)
Corporate
Director to
end Sept
Lead
Officer
Key Actions Sub Key Actions Target
Dates
Key Actions
Completed
Progress Comment
37 A prosperous borough Maintain or improve upon
Uxbridge’s position as
London’s 9th best
shopping centre.
HD BM Delivery of Uxbridge Initiative
town centre management
programme to promote
Uxbridge as a shopping
destination
Ongoing
Uxbridge Initiative business
plan for 2006-09
established and circulated
to 500 businesses.
Partnership work on track.
Uxbridge strategic plan
2006-2016 circulated to
partners and consultation
extended to end January at
partner's request and will
be part of the Uxbridge
town guide in 2007.
Mall Pavilions made a
presentation to the
Uxbridge Initiative that
showed considerable
scope for reinvestment and
upgrading of this asset,
providing that contingent
requirements can be
satisfied.
38 A prosperous borough Arrange a training
programme for hotels and
the construction industries
to address their
future employment and
skills requirements.
HD NC Evaluate success of
programmes.
Pursue additional S106 funds.
Develop construction training
programme.
Oct 06
On going
Nov 06
Two hotel training
programmes in operation -
end March 07.
Construction training
opportunities under
consideration.
Uxbridge College drafted
proposals for new training
scheme. CTI training now
being prepared.
Funding for construction
training opportunities now
confirmed. In-depth
discussions with Uxbridge
College on delivery
timetable in January.
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 16
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Ref No. Key Objective Task
(Short Term Target)
Corporate
Director to
end Sept
Lead
Officer
Key Actions Sub Key Actions Target
Dates
Key Actions
Completed
Progress Comment
39 A prosperous borough Work with partners to
progress improvements to
Hayes Station.
HD NC Evaluated study/agree future
actions.
Aug-06
Detailed scheme prepared.
Partners engaged. Project
team established. Project
to be completed by Feb 08.
Discussions with BAA to
agree on lead organisation.
Month 8: Cabinet member
briefed. Issues regarding
funding being resolved.
Reported to January
Cabinet. Planning
application being prepared
40 A prosperous borough
Through the Hayes,
Heston, Southall training
programme provide
training for 100 young
people not currently
engaged in education
or employment.
HD NC Support management sub
groups for specific projects.
Attend bi-monthly meetings.
Routes to work programme
now firmly established and
meeting targets and
aspirations. Consideration
now being given to how
Heathrow City can develop
programme dedicated to
supporting single parents.
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 17
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Ref No. Key Objective Task
(Short Term Target)
Corporate
Director to
end Sept
Lead
Officer
Key Actions Sub Key Actions Target
Dates
Key Actions
Completed
Progress Comment
41 A prosperous borough Progress the southern
area action plan and
promote economic growth.
JP JR/ID 1) Submission to the
Secretary of State.
2) Public consultation
3) Examination in public.
4) Adoption
Update - Revised Core Strategy 1) now 3/07
Preferred Options to Cabinet 30/11/06 for 2) now 4/07
consultation.
3) Awaiting
Consultation between 12/06 and 1/07. date for
Formal submission approval to Full Planning
Council 3/07
Inspectorat
e
4) To follow
on from 3
above
1/07 update - now on track -
A revised timetable for the
Local Development
Framework (LDF) was
agreed by Cabinet on
19/10/06, target dates
redrawn following Cabinet
consideration - now
working to a new timetable
following advice from
DCLG. The timetable for
formal submission now
revised to take account of
additional scrutiny by the
DCLG and Regional
Offices of LDF documents
for all Local Authorities in
England.
42 A borough where
opportunities are open
to all
Provide four mini health
fairs in libraries in areas
of deprivation across the
borough.
CS PS(AK) Provide health information in
libraries through planned
participatory events
1) Identify in current planning target
branches to work in.
2) Progress plans with key partners to
identify activities related to: Older
People, Refugee and asylum seekers,
Families and Under 5's.
3) Hold an agreed event in 4 identified
libraries.
4) Evaluate the learning and disseminate
to key library staff.
1) Oct 06
2) Oct 06
3) One
event by
July 06
Yeading,
one event
by Dec 06
and two
events by
Mar 07
4) Mar 07
Yes for Q3 On Track - tasks 1-3
delivered to the plan set.
In terms of task 4 - positive
evaluation recognised as
good practice by London
Libraries Development
Agency.
43 A borough where
opportunities are open
to all
Install 400 home insulation
measures for people
aged over 60 or on low
incomes.
JM JM Deliver quarterly targets. 1. Quarterly targets:
Q1-60
Q2-60
Q3-140
Q4-140
1. 31/03/07 Yes for Q3 The London Borough of
Hillingdon has received
additional funding in
2006/07 from the London
Housing Board for home
insulation measures. At
the end of quarter 3, we
have exceeded the target
of 400 home insulation
measures for the year as a
result of our programme
'Heat Streets' phase 2.
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 18
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Ref No. Key Objective Task
(Short Term Target)
Corporate
Director to
end Sept
Lead
Officer
Key Actions Sub Key Actions Target
Dates
Key Actions
Completed
Progress Comment
44 A borough where
opportunities are open
to all
Work towards level 3 of
the equality standard
for local government.
HD SG Need to identify Equality PIs
Establish data and collection
and monitoring information
Ensure equality integrated in
business planning
Pay review
Local labour market studies
Mar-06
Service level equality
groups developed workplan
for ESfLG. Impact
assessments are being
carried out. Work underway
with Capital Ambition to
evaluate progress of
ESfLG. West London
Equality Network
developed as peer
evaluators. Council
still on track to meet old
level 3 by Mar 07
Service areas revisiting
equality assessments
Equal pay review scoped
Data cleansing exercise
planned for Jan 07
45.1 A borough where
opportunities are open
to all
Widen representation on
the council’s forums for
older people and disabled
people to include
people in residential
homes/nursing home care
and the housebound and
increase the
involvement of older
people from black minority
ethic groups in the older
people’s assembly.
45.2 A borough where Widen representation on
opportunities are open the council’s forums for
to all older people and disabled
46 A borough where
opportunities are open
to all
Create a third customer
forum for Planning
and Transportation.
JM JD Establish new ways to widen 1. Consult with older people in residential
representation on the council's and nursing care and the housebound,
forums for older people and and the FORCE group.
people with disabilities.
JM JD 2. Establish agreed ways to widen
representation.
JP GE There are 4 already in place -
Residents, Conservation,
Mobility and also Agents
Panel. Target is to create 5th -
Major Developments Forum.
We will identify and invite
possible participants with
target to start the panel in
12/06.
1. 31/01/07 Yes for Q3 On track. Consultation
underway by Hillingdon
Association of Voluntary
Services (HAVS) and
London Borough of
Hillingdon, including
residents living in
nursing/residential care.
Consultation has taken
place with people living in
residential and nursing
home care. A paper based
and web-based mechanism
2. 31/03/07 No On track. Will be delivered
once consultations
complete.
31-Dec-06 Yes 1/07 update - 5th Panel
now established - Major
Applications Access Forum
- set up 11/06 and
meetings have been held.
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 19
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Ref No. Key Objective Task
(Short Term Target)
Corporate
Director to
end Sept
Lead
Officer
Key Actions Sub Key Actions Target
Dates
Key Actions
Completed
Progress Comment
47 A borough where
opportunities are open
to all
Through arts, leisure and
libraries provide
a programme of new
opportunities for
older people.
CS
SBG
ES/JM
1) Deliver action plan for expanding
range of opportunities for older people.
2) Continue to deliver gentle dance and
exercise classes once a week for the
over 50s at the Compass Theatre.
1) Sep 06
2) Ongoing
1)
Completed
2) Ongoing
1) Art classes at Manor Farm
and Tea Dance Winston
Churchill Hall held.
2) 16 dance classes have
been held this year. Young at
Heart activity sessions
introduced at Hayes Pool and
Hayes Stadium. 1/07 Update -
LeisureLink scheme to be
relaunched in January 07 -
providing improved access to
leisure activities for older
people. New publicity
currently being developed to
improve awareness of
activities available to older
people.
48 A borough where
children and young
Implement year two of the
extended
people are healthy, safe schools strategy.
and supported.
49 A borough where
children and young
Increase the participation
by children and young
people are healthy, safe people in sport, leisure
and supported. and cultural activities.
49a
A borough where Increase the participation
children and young by children and young
people are healthy, safe people in sport, leisure
and supported. and cultural activities.
CS CS 1) Implement Extended
schools Strategy Action Plan
for Year2 Standards Fund
2) Allocate funding to new
collaboratives
3) allocate funding from Sure
Start general Budget to
Central co-ordination and
existing, new and future
collaboratives
CS RT/CS 1) 75% of 5 -16 yr olds
involved in School Sports
Partnerships
2) 5% increase in issues and
visits to libraries overall
3) More than 10% Primary
Schools and 20% of
secondary schools achieving
ArtsMark status
CS RT/CS More than 10% Primary
Schools and 20% of
secondary schools achieving
ArtsMark status
1) Ongoing
2) Sep 06
3) Jan 07
1) Apr 07
2) Apr 07
Apr-07
1)
Completed
2)
Completed
3) On
Track
Extended School Strategy
in Place
Currently 6 out of the target
of 9 collaboratives in place.
Progressing well
1. School Sports Partnership
to be rolled out to all schools
in Sept 06 - target met for
2006/007
2. Issues are on track, visits to
libraries are currently -2.5%
but a promotional campaign is
under way to address this.
The SIS, Art Service and
Youth Service are meeting to
progress this action with the
schools.
Needs to be addressed
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 20
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Ref No. Key Objective Task
(Short Term Target)
Corporate
Director to
end Sept
Lead
Officer
Key Actions Sub Key Actions Target
Dates
Key Actions
Completed
Progress Comment
50 A borough where
children and young
Establish further local
neighbourhood youth
people are healthy, safe projects in partnership with
and supported. the voluntary sector.
51 A borough where
children and young
Ensure that 50% of
schools are involved in
people are healthy, safe school activity to meet
and supported. national standards in
personal, social and health
education, emotional
health and well being,
healthy eating and
physical activity.
CS RT 1) Expand youth provision in
partnership with the voluntary and
community sector.
2) Support the provision of youth
services as part of a network of
local provision
CS CS Put in place a strategy and
required support for schools to
meet targets relating to
numbers of schools achieving
and working towards National
Healthy School Status.
1) Complete premises preparation at three
neighbourhood projects.
2) Recruit teams to deliver services from three
locations.
3) Negotiate and implement partnership
agreements and commence services.
1) Categorise and Prioritise all schools to
ensure that HS targets are met
2) Prioritise support to identified schools
within each area: PSHE, Emotional
Health and Wellbeing, Physical Activity
and Healthy Eating, so that 38 schools
achieve Healthy School
1) Oct '06
2) Oct '06
3) Nov '06
1) Apr 07
2) Jul 07
3) Dec 06
4) Ongoing
5) Mar 08
2 of 3 1) Premises preparation
complete complete in 2 of three
Staff. venues.
successfull 2) Northwood Youth Centre
y recruited. launch on 25th July with
Partnership partnership agreement in
agreement place
s in place 3) South Ruislip Young
with People's Project scheduled
operating to be launched in February
services. '07.
4) Local services further
enhanced through Youth
Opportunity Fund
allocations.
1. On
Target
2. On
Target
Over 50% of schools are at
the foundation level of the
Healthy Hillingdon School
Scheme
52 A borough where
children and young
Commence work on
establishing a children’s
people are healthy, safe trust.
and supported.
CS CS Commence discussions
through the CYPSPB on the
formation of the Children's
Trust to consider which
Service will be inside the Trust
1) First Meeting of the CYPSPB to
discuss the Trust Aug 06
Ongoing On Target On Track
Consultation with staff and
partners completed and
progressing well to a
children's trust in April 07.
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 21
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Ref No. Key Objective Task
(Short Term Target)
Corporate
Director to
end Sept
Lead
Officer
Key Actions Sub Key Actions Target
Dates
Key Actions
Completed
Progress Comment
53 A borough where
children and young
A further three extended
school collaboratives
people are healthy, safe and three children centres
and supported. established.
CS RT 1) further 4 CC established
2) further three extended school
collaboratives in place
1) Sep 06
2) Apr 07
1) Delay in 1) Delay in going to cabinet
going to due to further requests for
cabinet due information. However not
to further expected to impact on the
requests establishment of the three
for children's centre. Children
information. Centres Paper to go to
2) Cabinet in January.
Completed 2) Extended School
Strategy in place, currently
6 out of the target of 9
collaboratives in place.
54 A borough where
children and young
Reduce the number of
local newly looked
people are healthy, safe after children.
and supported.
JM CB Numbers of newly looked after Second CAST established
children reduced by CAST and
continued operation of MAST.
31/10/2006 No, see
comments
Reduction in numbers of
local LAC already
achieved. Preparations for
a second CAST underway
and will support continued
reduction, recruitment
underway,
55 Achieving value for
money
Deliver the Hillingdon
Improvement
Programme financial
savings as set out in the
financial forecast.
HD BM Reports to HIP Steering Group
monthly on financial and
headroom savings
Mar-07 HIP financial savings 06/07
agreed by Steering Group.
Most headroom savings
confirmed as at July 06.
Budget Recovery Savings
have identified of almost
£2m contribution to BPR
target.
Transitional arrangements
to be confirmed at Jan 07
Steering Group meeting to
initiate new HIP/R2E
programme.
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 22
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Ref No. Key Objective Task
(Short Term Target)
Corporate
Director to
end Sept
Lead
Officer
Key Actions Sub Key Actions Target
Dates
Key Actions
Completed
Progress Comment
56 Achieving value for
money
Deliver £8.5m of budget
savings of which
£7.2m are efficiency
savings as set out in our
annual efficiency
statement by, for example,
supporting more older
people to remain in
their own homes.
CN PWh Develop and implement a
recovery plan to deliver the
savings required to balance
the budget in 2006/7
Mar-07 In progress Original requirements to
deliver the MTFF savings
overtaken by need to
develop recovery plan to
deal with DfES asylum
pressure. £13.7m recovery
plan now agreed and in the
process of being
implemented. Latest
monitoring in month 8
shows an underspend.
57 Achieving value for
money
58 Achieving value for
money
58.1 Achieving value for
money
Implement the
commissioning strategy for
placements for looked
after children by, for
example, recruiting,
retaining and developing
inhouse
foster parents to reduce
the costs of
purchasing from the
independent sector.
Move towards improving
the use of resources
score in the CPA under
value for money from
3 to 4.
Move towards improving
the use of resources
score in the CPA under
value for money from
3 to 4.
JM CB Implement commissioning
strategy.
CN PWh Maintain score of 3 out of 4 in
2006 despite challenges the
DfES asylum funding issue
poses to the Use of
Resources score
CN PWh Plan and implement
improvement work to plug the
remaining gaps to get an
overall score of 4.
1. Review use of in-house foster carers 1. 30/09/06
to ensure value for money, effectiveness. 2. 31/03/07
2. Increase the number of in-house foster
care placements by 20
1. Yes
2. On
target
1. Completed review of inhouse
foster care resource.
2. On track - ongoing
recruitment campaigns
underway for foster carers.
Action plan is underdevelopment,
to be
informed by recently
completed CSCI fostering
inspection.
Nov-06 Completed Score of 3 out of 4
achieved
2008 In progress Self assessment has
highlighted gaps that
remain. Service plans for
2007/8 and 2008/9 will
address these gaps.
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 23
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Ref No. Key Objective Task
(Short Term Target)
Corporate
Director to
end Sept
Lead
Officer
Key Actions Sub Key Actions Target
Dates
Key Actions
Completed
Progress Comment
59 Achieving value for
money
Improve our approach to
community feedback
and participation in service
improvements.
HD BM Develop a joint working
approach with police through
safer neighbourhood teams.
22 Ward Panels
22 Environmental Visual Audits (EVAs)
Mar-07
3 JAG
9 EVAs
8 Ward
Panels
3 co-ordinators recruited.
Programme of EVAs in
place.
Supporting police and
acting as a conduit to
council for Ward Panels
Ruislip, Eastcote and
Northwood to be launched.
Continuing to participate in
Ward Panels and street
champions launched
60 Strengthening planning
and performance
61 Strengthening planning
and performance
Successfully complete
negotiations on a third
generation Local Area
Agreement with the
Government.
Review and refresh the
Hillingdon Improvement
Programme to ensure
maximum efficiency
HD PW June 06: Informal submission
of targets to GOL
Sept 06: 1st formal
submission of targets to GOL
Feb 07: LAAs agreed.
HD BM Procure consultation support.
Final tenders due 21 July
2006.
Officer evaluation to be
completed end of July 2006.
June 06
Sept 06
Feb 07
Oct-06
2nd Draft Submission
delivered to GOL on 30th
November. GOL feedback
awaited in order to finalise
stretch targets for final
submission date of 26 Jan
December Cabinet tender
appointment made. HIP
review completed.
Arrangements for HIP/R2E
effective from Jan 07
62 Strengthening planning
and performance
63 Strengthening planning
and performance
Ensure that the council is
making better use of
customer feedback,
consultation and local
information to improve
local services.
Deliver at least 85% of the
targets in the 2006/07
capital programme, on
time, to quality and
within budget.
HD SK Map and audit process.
Produce Action Plan
Implement Action Plan
CN JJ Ensure all of programme has
PID. Monitor progress through
Project Boards and quarterly
capital monitoring reports
Jun 06
Sept 06
Mar 07
Mar-07
Work is progressing on the
first draft of the
consultation strategy which
will be presented to the ICB
on 18 Jan 07. 'Have your
say' website to be
launched in Jan 07.
In progress All programme has a PID in
place. Second quarter
report showed some
slippage but this being
mainly due to rephasing of
large projects (HHF, Hayes
Stadium).
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 24
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Ref No. Key Objective Task
(Short Term Target)
Corporate
Director to
end Sept
Lead
Officer
Key Actions Sub Key Actions Target
Dates
Key Actions
Completed
Progress Comment
64 Strengthening planning
and performance
65 Building a culture for
success
66 Building a culture for
success
80% of performance
indicator targets set out in
the council plan achieved
or exceeded.
Ensure we have a
balanced workforce to
deliver the council’s
priorities.
Continue to deliver the ten
year workforce strategy by
implementing the 2006/07
workforce plan.
HD BM Operation of Performance
Management Framework
HD RH/SG Achieve level 3 of the equality
standard
for local government.
HD RH Project Plan set out and
agreed.
Quarterly Performance Review 06/07 Mar-07 Progress against targets
for those PI's that can be
maintained quarterly.
Although currently off track
Directors forcasts for end
year and inclusive of
annual PIs expected to
lead to significant
improvement
Q1 68% of PIs meet
targets
Q2 58% of PIs meet
targets
Workforce report written Mar-07 Change made in
requirements for level 3,
but internal work still
proceeding to plan
As set out in Project Plan On-going On target
67 Building a culture for
success
68 Building a culture for
success
Develop an action plan
from the results of the
2006 staff survey.
Continue to develop our
recruitment and
retention strategy.
HD RH Implement plan Complete plan and evaluate survey Mar-07 In progress
HD RH Review current recruitment
and retention arrangements
and existing workplan
Oct-06
On target
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 25
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Task
Completed/O
n Track
Green - on
track
Green - on
track
Green - on
track
Green -
completed
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 26
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Task
Completed/O
n Track
Green -
completed
Green -
completed
Green -
completed
Green - on
track
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 27
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Task
Completed/O
n Track
Green - on
track
Green - on
track
Green - on
track
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 28
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Task
Completed/O
n Track
Green - on
track
Green - On
track
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 29
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Task
Completed/O
n Track
Green - on
track
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 30
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Task
Completed/O
n Track
Green - on
track
Green - on
track
Green - on
track
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 31
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Task
Completed/O
n Track
Green - on
track
Green - on
track
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 32
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Task
Completed/O
n Track
Green - on
track
Green - on
track
Green -
completed
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 33
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Task
Completed/O
n Track
Green - on
track
Green -
completed
Green -
completed
Green - on
track
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 34
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Task
Completed/O
n Track
Green - on
track
Green - on
track
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 35
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Task
Completed/O
n Track
Green - on
track
Green -
completed
Green -
completed
Green -
completed
Green - on
track
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 36
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Task
Completed/O
n Track
Green -
completed
Green - on
track
Green -
completed
Green - on
track
Green -
completed
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 37
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Task
Completed/O
n Track
Green -
completed
Green - on
track
Green - on
track
Green - on
track
Green -
completed
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 38
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Task
Completed/O
n Track
Green - on
track
Green - on
track
Green - on
track
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 39
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Task
Completed/O
n Track
Green - on
track
Green - on
track
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 40
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Task
Completed/O
n Track
Green - on
track
Green - on
track
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 41
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Task
Completed/O
n Track
Green - on
track
Green - on
track
Green - on
track
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 42
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Task
Completed/O
n Track
Green - on
track
Green - on
track
Green - on
track
Green -
completed
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 43
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Task
Completed/O
n Track
Green - on
track
Green - on
track
Green - on
track
Amber -
some
slippage
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 44
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Task
Completed/O
n Track
Green - on
track
Green - on
track
Green - on
track
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 45
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Task
Completed/O
n Track
Green - on
track
Green - on
track
Green - on
track
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 46
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Task
Completed/O
n Track
Green - on
track
Green - on
track
Green -
completed
Green - on
track
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 47
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Task
Completed/O
n Track
Green - on
track
Green - on
track
Green - on
track
Green - on
track
Amber -
some
slippage
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 48
Last Amended: 15 January 2007 Council Plan 2006 Appendix A
Task
Completed/O
n Track
Amber -
some
slippage
Green - on
track
Green - on
track
Green - on
track
Green - on
track
ITEM 06 council plan appendices.xls
Green - Completed/On Track
Amber - Some Slippage
Red - Serious Slippage 49
Last Amended 15 January 2007
Community Strategy - Council Lead
Appendix B
Ref
No.
1
Key Objective Task Corporate
Director
A borough of learning
and culture
A borough of learning
and culture
Ensure 60 further voluntary and
community organisations benefit
from training, capacity building and
quality assurance support.
Individual service standards
published for leisure, arts and library
services
Lead
Officer
Key Actions Sub Key Actions (if appropriate) Target
Dates
Key
Actions
Completed
?
CS GS 1)
Completed
2) On target
JP
ES/JM
SBG
NM
1) Library: Document written,
approved and published
2) Arts: Document written,
approved and published
3) Leisure: Document written,
approved and published
1) Nov 06
2) Nov 06
3) Sep 06
On Target
Progress Comment
35 voluntary and community
organisations trained or
involved in capacity building
1/07 update - Leisure
standards have been reviewed
and printed, with Arts standard
to be completed by March 07.
Library Standards public
consultation was completed
end of November 06.
Task
Completed
?/On Track
Green - On
Track
Green -
On Track
2
3
4
5
A borough of learning
and culture
A borough of learning
and culture
A borough of learning
and culture
Deliver three seasonal crossservice
‘Your choice’ programmes
to provide increased choice and
opportunity for individual people and
families to participate in active
lifestyles.
In partnership with community
organisations and schools, plan
and deliver the 2006 Black
History Month programme.
Develop the Hillingdon pilot
‘Welcome to your library ‘ project
to engage with and support
refugees and asylum seekers in
partnership with Healthy
Hillingdon and four other London
boroughs.
JP
ES/JM
SBG
NM
Opportunities for Healthy
Lifestyles promoted in line with
Community Strategy.
Cultural Strategy objectives
achieved.
JP JM Plan and deliver the BHM
programme in October
JP ES/JM Project Plan agreed and in
place
3 sets of Publicity produced Jul 06
Nov 06
Jan 07
1) programme confirmed and
agreed
2) Publicity agreed and distributed
3) Programme of events delivered
4) review meeting
1) Plan Project
2) Launch Event
3) Yeading School Refugee Week
4) Tamil group link to library
developed
5) Membership Review
1) July
2006
2) 31
August
2006
3) End Oct
06
4) Nov 06
1) Jun 06
2) Jul 06
3) Jun 06
4)
5) Oct 06
Completed
1)
Completed
2)
Completed
3)
Completed
4) now 2/07
1)
Completed.
2) Delayed.
3)
Completed
4)
Completed.
5) Forward
Plan for
April
1/07 update - November
leaflet not published. Final
leaflet being prepared for
distribution in 2/07.
Green - On
Track
1/07 update - BHM
Green - On
programme delivered. Review Track
meeting now planned for 2/07.
1/07 Update - On track other Green - On
than launch event - now being Track
considered as celebration
event for Feb 07. Membership
Review on Forward Plan for
April 07.
ITEM 06 council plan appendices.xls 24
Last Amended 15 January 2007
Community Strategy - Council Lead
Appendix B
6
7
8
9
10
11
A borough of learning
and culture
A borough of learning
and culture
A borough of learning
and culture
A borough of learning
and culture
A borough of learning
and culture
A borough of learning
and culture
Increase the information about
cultural services and events and
activities through targeted
promotion and publicity.
Three seasonal campaigns
promoting libraries, arts, leisure
and sports delivered.
Increase visits to libraries by 5%
to 1,624,899.
Increase the number of items
borrowed from libraries by 5%
(1,596,148).
3,000 children make four visits
to libraries as part of the
Summer Reading Challenge.
Through the Bookstart outreach
campaign 5,200 under 3s and
their families are contacted,
enjoy stories and are
encouraged to join the library.
JP
TLD
SBG
GE
1) Produce 3 x Compass
What's On.
2) A monthly children's'
programme at Compass.
3) 4 'Cool Cats' newsletters.
4) 4 Volunteer Newsletters.
5) Atrium and Cow Byre Gallery
What's On.
6) BigFest programme.
7) Quarterly Manor Farm
Heritage Project Newsletter.
1)
All
Apr/AugDe progressing
c.
on target
2) Monthly
3)
Jun/Sep/De
c 06 & Mar
07
4) Apr/Jul
Oct/Jan
5) Jan 07
6) Sep 06
7) Qtly
1/07 Update - Items 1 to 6 are
on track with all promotions
progressing to timescales.
Item 7 - latest quarterly
newsletter will appear in 2/07
to allow for update on
Contractor starting on site.
JP ES Deliver 3 seasonal campaigns tba 1/07 update - discussions to
be held with CSMT and
Corporate Communications
JP ES/JM Improved opening hours.
Continue refurbishment
programme in libraries
JP ES/JM Improved opening hours.
Continue refurbishment
programme in libraries
JP ES/JM Deliver Reading Challenge and
meet the target of 3000 children
reaching 4th visit
JP ES/JM Deliver 3 Bookstart schemes
and implement Treasure Chest
in libraries
1) Hold launch of Treasure Chest
2) Promote through playgroups and
nurseries
Mar-07 On Target 1/07 Update - Promotional
campaigns planned for Jan to
March 07to achieve target
which at the 9 month point
stands at -2.5%
Mar-07 On Target 1/07 Update - Promotional
campaigns planned for Jan to
March 07 to achieve target
which at the 9 month point
matches last year.
Sep-06 Completed 3 yr PSA target of 5293 was
exceeded. Over 8458 children
made 4 visits.
1) May
2006
2) From
Sep 06
Green - On
Track
Green - On
Track
Amber -
some
slippage
Green -
On Track
Green -
Completed
1)
1/07 update - 1) Successful Green - On
Completed
2) On target
launch end of May. Distribution Track
being monitored.
2) Nurseries and clinics
visited, publicity distributed,
advert in Sunshine magazine,
national publicity campaign
under way.
ITEM 06 council plan appendices.xls 25
Last Amended 15 January 2007
Community Strategy - Council Lead
Appendix B
12
13
14
A borough of learning
and culture
A borough of learning
and culture
A borough of learning
and culture
A borough of learning
and culture
Increase the attendance at arts
facilities and arts events by 4%
(to 395,200).
Introduce in-house promoted
events for older people as part
of the Manor Farm summer
programme.
Introduce volunteering
opportunities for older people
within the Manor Farm summer
programme.
Within the BigFest Street Arts
Festival continue the
development of work on
educational street arts
workshops, performance based,
led by professional artists that
involve the community in a largescale
event.
JP SBG BigFest, Manor Farm Summer
Programme, Medieval Festival,
Compass, Cow Byre and
Atrium, Winston Churchill Hall,
Manor Farm Site, Beck Theatre,
Southlands and beneficiaries of
grant aid.
JP GE Run 3 art workshops for over
50's
Medieval On target
festival and
summer
programme
figures
recorded
end Sep,
BigFest
Oct. All
other year
end.
1/07 update - Medieval
Festival Attendance 5073
BigFest attendance 30,000
Sep-06 Completed 2 art workshops held, 3rd
cancelled as there were no
bookings
JP GE Aug/Sep 06 Completed Significant number of older
people volunteered for the
Medieval Festival. The
programme will be expanded
further in 2007/08.
JP SBG 1) Preliminary discussions with
Emergency Exit Arts and
Nutkhut.
2) Bid to The Big Lottery -
Reaching Communities
programme.
1) Jun/Jul
2) Jul
Completed
Green - On
Track
Green -
Completed
Green -
Completed
1) Preliminary discussions Green -
held with Emergency Exit Completed
Arts and Nutkhut.
2) Bid submitted to The Big
Lottery - Reaching
Communities programme in
partnership with 'Western
Wedge' festival strand
15
16
17
18
A borough of learning
and culture
A borough of learning
and culture
A borough of learning
and culture
Open new athletics facility at
Hillingdon House Farm.
Start construction of Hillingdon
House Farm Lido and Leisure
Centre
Progress design work for new
leisure facilities in Hayes,
including swimming pool, sports
hall, fitness zone and library
JP MB New Athletics facility Opened by
The Queen
Sports Development to organise
interschool Athletics Event as part
of the opening
May-06
Delivered
on 19th
May
8 primary schools and 7
secondary schools took
part
CN Jan-07 On target Currently reviewing tender
price with design team and
contractors.
JP MB Implement Hayes Leisure
Complex plan
Architects and Quantity Surveyors Oct-06
Appointed. Feasibility Designs
Prepared. Stakeholders consulted ie
Leisure Service, Library Service,
One Stop Shop. Planning Authority
consulted for pre- application advice
and screening requested for EIA.
Completed
Undertaken
and
consultation
s taking
place
1/07 update - Stage D design
completed and planning
application submitted.
Green -
Completed
Green - On
Track
Green - On
Track
ITEM 06 council plan appendices.xls 26
Last Amended 15 January 2007
Community Strategy - Council Lead
Appendix B
A borough of learning
and culture
Increase the visits to leisure
facilities centres to 750,000
visits per year.
JP NM Apr-07 On target 1/07 update - On track up to
November 2006 usage shows
an overall increase of 12,478
or 2.4% compared to last year.
However a decision taken
during year to transfer
Northwood SC management
to school from 1/07 may
mean we fall just short as their
attendance figures for the last
quarter should be deducted
from the overall target. Not
possible to predict this when
the target was set.
Green - On
Track
19
20
21
22
25
A borough of learning
and culture
A borough of learning
and culture
A borough of learning
and culture
A borough of learning
and culture
Deliver a further increase in
fitness sessions for children and
young people at Highgrove and
Queensmead, and programme
of ‘women only’ swim sessions.
Implement the year 1 action plan
of the sport and physical activity
strategy.
Progress the ‘Heritage builds
bridges’ project in partnership
with Brunel University and the
British and Foreign Schools
Society and achieve 90% of
archives added to the online
catalogue with digitisation of
parts of the collections. Establish
the ‘Heritage builds bridges’
website.
Develop plans for Bishop
Ramsay School to bring the
school on to one site.
JP NM Apr-07 On target 1/07 update - Junior fitness
programme has been updated
and changes to be rolled out
at other facilities. Additional
taster sessions now
programmed at school sites.
JP MB Strategy being finalised as
requested by new Cabinet
Member for Culture Sport &
Leisure and due to be
presented to Cabinet in Sept
06.
JP ES/JM 1. Website to promote the project
2. Catalogue archive collections
3.Catalogue photographs
4.Digitise photographs and
artefacts
5. Complete cataloguing museum
collection
6. Design project website
CS DT 1) Engage consultants
2) Obtain Planning permission
Action Plan being drawn up to fit the
revised time frame
Mar-07 On target 1/07 update - Draft strategy
has been revised and is
currently being reviewed by
Directorate followed by
Cabinet Member. A full
programme of sports
development activities
continues nevertheless.
1. July 06
2 Mar 07
3 Mar 07
4.Mar 07
5 Nov 06
6. Mar 07
1) Jul 06
2) Mar 07
1) Yes 1/07 update - Web-site now
live (17 October)
All other targets on track.
Original estimate of materials
to be catalogued and digitised
revised upwards. Project will
deliver requirements of the
Heritage Lottery bid.
On target
Project managed by school.
Planning application under
consideration
Green - On
Track
Green - On
Track
Green -
On Track
Green - On
Track
ITEM 06 council plan appendices.xls 27
Last Amended 15 January 2007
Community Strategy - Council Lead
Appendix B
26
27
28
29
31
33
34
A borough of learning
and culture
A safe borough
A safe borough
A safe borough
A safe borough
A safe borough
A safe borough
Develop plans for the provision
of new teaching block and
refurbishment of existing
accommodation at Uxbridge
High School.
Implement the local multi-agency
anti-social behaviour strategy.
Maintain 72 hour standard for
removal of abandoned vehicles.
Run a theatre presentation to
raise awareness of home
security for older people.
Run annual publicity campaigns
to raise public awareness of
domestic violence and racial
harassment, including a White
Ribbon Day.
Implement the local multi-agency
racial harassment strategy
conference to engage
practitioners in domestic
violence issues.
Support the development of the
Lesbian, Gay, Bisexual and
Transgender Forum to
encourage the reporting of
homophobic crime.
CS DT 1) Engage consultants
2) Obtain Planning permission
3) Let contract
JP
DJB/ MH Regular monitoring of ASB
activity with appropriate
remedial action
Incorporate 'Respect' elements into
local strategy
PB PP Ensure standard is maintained DUP report monitors on monthly
basis
1) Jul 06
2) Dec 06
3) mar 07
1)
1) Consultants in place
Completed 2) Planning permission
2) On target expected to be in April 2007
as land issues were more
complicated than expected,
but high risk of referral to
Government Office for
London, which could extend
the timescales further.
3) Consequent four month
delay for letting of Contract
(July 2007)
Aug-06 Yes 1/07 update - Community
Safety are adding more on
Youth Engagement to
strengthen the Strategy
Amber -
some
slippage
Green -
On Track
Ongoing Yes 1/07 - Maintaining standard Green - On
Track
JP DJB/ MH Hold event at Compass Theatre Jun-06 Yes Completed Green -
Completed
JP
DJB/ MH Organise campaign
Organise 'White Ribbon Day'
conference
JP DJB Set up working group and agree
terms of reference
Identify themes and target audience
Seek national speaker for
conference
06-07 prog
Nov 06
Yes
1/07 update - Campaign
work has taken place and
Domestic Violence 'White
Ribbon Day' conference
held on 24th November
(theme: Domestic Violence
and the Criminal Justice
system).
Jan '07 Yes 1/07 update - Project
Initiation doc. and timetable
agreed. Departments are
being consulted on the
implementation of the
revised strategy.
JP DJB/ MH Set up steering group March '07 No 1/07 update - relaunch has
been delayed from 11/06 -
will relaunch in Spring.
Steering Group have taken
on a Consultant to help with
the launch.
Green -
Completed
Green -
On Track
Green -
On Track
ITEM 06 council plan appendices.xls 28
Last Amended 15 January 2007
Community Strategy - Council Lead
Appendix B
35
38
39
40
41
42
A safe borough
A clean and
attractive borough
A clean and
attractive borough
A clean and
attractive borough
A clean and
attractive borough
A clean and
attractive borough
Extend safer routes to school
from 30 to 45.
Maintain green flag awards at
the 3 sites awarded this
standard in 2005. Review the
provision of the service for dog
fouling bins across the borough.
Install new bins and improve
specification for emptying as
required in line with residents’
needs.
Nine site-specific anti-dog
fouling campaigns run to
reinforce the message with
community support.
Introduce enforcement,
education and preventative
strategies in schools to deal with
graffiti.
Implement targets for delivering
greater use of open space for
recreation, conservation and
food growth once agreed in
March 2006.
Hold four allotment taster
sessions – two at Highgrove and
two at Hayes. Hold one five
week course.
JP JR Revised target for 06/07 is 55
schools (57% of total).
PB MW/CR 1) Green Flags - retain the
awards during annual judging,
try for further awards.
2) Dog fouling - Waste services
have an ongoing programme of
installing bins on public
walkways and parks as need is
identified by the public or of
PB MW Sites include - Barra Hall Park,
Fassnidge Park, Churchfield
Gardens, Yiewsley Recreation
Ground, Ruislip Lido, Ruislip
Woods, Minet Country Park,
Rockingham Recreation Ground
and Bourne Farm Open Space.
PB KS 1) Carry out "Art for Sale"
project with Police, Youth
Services and Community safety
2) Organise and carry out
campaigns in schools
1/07 - Parks already covered
include - Minet Country Park,
Yiewsley Rec, Cowley Rec,
FassnidgePark, Hillingdon House
Farm, Churchfield Gdns, Barra Hall
Park, The Fairway, Ruislip Lido, and
Pole Hill Open Space.
PB MW 1) Carry out survey of Parks
and Countryside sites to
establish targets.
2) Implement actions to achieve
those targets.
1) Survey being carried out between
21st and 29th October
PB MW Arrange sessions and taster
course
01-Mar
1) 8/06
2) Ongoing
1/07 update - On track with
20 schools producing
Travel Plans by 3/07
making a total of 54.
1) Yes 1/07 update - 1) 3 Green
Flags retained plus 2 new
green flags awarded.
2) Ongoing - 22 new bins
being installed 10/1/07
Green -
On Track
Green -
On Track
30-Nov Yes Anti dog fouling campaigns Green -
have now been carried out Completed
at 10 parks by Parks Patrol.
More walkers are beginning
to use the bags for waste
and Bourne Farm will also
be included in the final
quarter.
1) 1)Yes
30/9/2006 2) Yes
2) 31/11/06
1/07 update - 1) Project Green -
commenced in Brookside Completed
Youth Centre in 9/06.
2) Assemblies in schools on
graffiti have been carried
out as part of the Safer
Estates Programme from
November 06
01-Sep Yes Survey was carried out
between 21st and 29th
October, results analysed
and follow up actions being
implemented impacting on
public's enjoyment of open
spaces
1) 9/06
2) 3/07
Green -
Completed
1) Yes Four taster sessions were Green -
2) On track held, five week course was completed
arranged but cancelled due
to lack of take up.
ITEM 06 council plan appendices.xls 29
Last Amended 15 January 2007
Community Strategy - Council Lead
Appendix B
43
46
47
A clean and
attractive borough
A clean and
attractive borough
A clean and
attractive borough
Carry out 6 more capacity
building projects at green
spaces throughout the borough
Implement all transport schemes
within the 2006/07 borough
spending plan.
Invest additional funding to
improve the condition of the
borough's non-principal
classified and unclassified
roads.
PB MW 1) Arrange 3 Parks R Cool
events in parks to promote
activities.
2) Encourage formulation of 3
Management Action Groups -
parks are - Ruislip Lido,
Yiewsley Recreation Ground
and Hayes End Recreation
Group
PB JaW 1) Agree list of schemes and
report to Cabinet Member to
initiate schemes.
PB JoW a) Capital moratorium to be
lifted. B) Capital programme
approved by relevant Cabinet
Member. C) programme
implemented.
1) 7/06
2) 03/07
1) Yes
2) Yes
1) Parks R Cool events Green -
completed in Hillingdon completed
Court Park, Harefield
Village Green and Hayes
End Recreation Ground. 2)
MAG's have been
established at Ruislip Lido,
Yiewsley Rec, and Hayes
End Rec.
1) 9/06 1/07 Update - Works
programme remains on
track with work
commissioned for Windmill
Hill (due on site 1/07)
Harlington Road (on site
since 11/06 and largely
complete) Pinner Road
(due on site 1/07) Station
Approach, South Ruislip
(due o site 1/07) Station
Road, Hayes (due on site
1/07), Bridle Road (due on
site 1/07), Ryefield Avenue
(due on site 2/07), Ruislip
High Street (on site since
12/06). The Council has
also been advised of a
successful bid for funding
for local safety schemes in
2007/08. Separate Council
funded RSP programme
also on track.
a) 6/06
b) 7/06.
C) 4/07
a) yes
b) yes
Green -
On Track
1/07 update - both schemes Green - On
are scheduled to be Track
completed in this financial
year. However because the
antiskid surfacing is a high
specification material highly
dependent on dry weather
conditions for successful
laying, it is possible that not
all invoices will be paid by
the deadline
ITEM 06 council plan appendices.xls 30
Last Amended 15 January 2007
Community Strategy - Council Lead
Appendix B
48
50
51
53
A clean and
attractive borough
A clean and
attractive borough
A clean and
attractive borough
A clean and
attractive borough
Review and redraft Hillingdon’s
waste strategy in line with
regional strategy and improve
website information provided
Increase the overall recycling
and composting rate in the
borough to 30.5%.
Submit the Local Development
Framework with Sustainability
Appraisal to the Government
Office for London and to seek to
adopt it for development control
purposes.
Take forward the planning
enforcement action plan and
protocols published in 2005/06.
PB CR West London Waste Strategy is
already in place - our own
internal strategy draft will be in
place by 3/07 - will then require
public consultation and Cabinet
approval - should be complete
by 7/07.
PB CR Monthly monitoring to ensure
that targets are achieved
JP JR 1) Submission to the Secretary
of State.
2) Public consultation
3) Examination in public.
4) Adoption
JP SB 1) Enforcement processes
being e-enabled as part of the
Action Plan
Update - Revised Core Strategy
Preferred Options to Cabinet
30/11/06 for consultation.
Consultation between 12/06 and
1/07.
Formal submission approval to Full
Council 3/07
3/07 - draft
7/07
approval
Monthly
monitoring
1) now 3/07
2) now 4/07
3) Awaiting
date for
Planning
Inspectorat
e
4) To follow
on from 3
above
1/07 Update - Work now Green - On
moving forward via Track
RESPOC so there could be
a slight delay to the final
timetable to take account of
their recommendations in
April 07.
1/07 update - With the Green - On
introduction of glass Track
recycling in 12/06 profiling
shows that we are currently
on track to achieve this
target. Recent results have
been very encouraging. We
are also monitoring the
effects of the dry summer
on the overall collection of
green waste.
1/07 update - now on track -
A revised timetable for the
Local Development
Framework (LDF) was
agreed by Cabinet on
19/10/06 with target dates
redrawn following Cabinet
consideration. Now working
to a new timetable following
advice from DCLG. The
timetable for formal
submission now revised to
take account of additional
scrutiny by the DCLG and
Regional Offices of LDF
documents for all Local
Authorities in England.
1) 10/06 1/07 update - Completed -
protocols are on the
website and Ocella
database is operational.
Green -
On Track
Green -
Completed
ITEM 06 council plan appendices.xls 31
Last Amended 15 January 2007
Community Strategy - Council Lead
Appendix B
54
55
56
A clean and
attractive borough
A clean and
attractive borough
A clean and
attractive borough
Produce a revised planning
obligations supplementary
planning document which will
seek to ensure the support of
the adequate provision of health
care facilities, school places,
training schemes, and other
social infrastructure needs and
to mitigate the impacts of
development where appropriate.
Continue to review air quality
monitoring information around
Heathrow to help future
assessment of air quality and
safeguard against worsening of
air quality.
Provide a robust response to
proposals relating to changes in
runway operations e.g. mixed
mode operation, that could lead
to the worsening of the
environment for residents living
close to the airport.
JP GE 1) Revisions to Government
guidance issued 8/06 2)
Officers revising Planning
Obligations SPG in light of the
guidance received.
PB PL 1) Establish two air quality
monitoring stations in Sipson
and Harmondsworth area to
monitor Heathrow related
emissions and emissions from
the proposed Colnbrook
incinerator.
2) Continue the publication of
air quality bulletins and updates
in Hillingdon People.
3) Carry out air quality
assessment on the cumulative
effects of incremental
developments in the Borough's
Air Quality Management Area.
PB PL 1) Dept. of Transport to produce
proposals on runway
operations. 2) Assess impact of
proposals on noise and air
quality. 3) Respond to Dept of
Transport
1) 8/06
2) 3/07
1) 4/07
2) 12/06
3) 12/07
1) 4/06
2 and 3)
8/06
1) Yes 9/06 - Item one completed
and on track for Item 2
Green -
On Track
2) Yes 1/07 update - on track. Air
quality was covered by
November issue of
Hillingdon People. 2 new air
quality monitoring stations
on track for installation.
Green - On
Track
1/07 update - some Amber -
slippage beyond our control some
as Dept of Transport has slippage
still to produce the
proposals which, following a
delay from 4/06, were due
12/06. Once these are
produced we can consider
and respond after 3
months.
ITEM 06 council plan appendices.xls 32
Last Amended 15 January 2007
Community Strategy - Council Lead
Appendix B
57
58
60
A clean and
attractive borough
Review aircraft noise data from
the newly installed noise
monitoring terminal and work in
partnership with other local
authorities around the airport in
data exchange and assessment
of the noise climate around the
airport.
A borough with Run three courses that will
improving health, enable carers to improve their
housing and social own health and strengthen their
care skills to support anyone with a
long-term condition at home.
A borough with
improving health,
housing and social
care
A borough with
improving health,
housing and social
care
Each course should include 10
Increase the provision of
affordable homes for local
people by 66 units.
Achieve the number of 140
private sector homes made fit to
live in.
PB PL 1) License to be granted by
LAA.
2) Installation of the noise
monitoring equipment and set
up website
JM JD 1. Courses planned and
commissioned
1) 12/06
2) 3/2007
Courses planned and commissioned 1. 30/06/06 No
JM JD 2. Three courses take place Q2 - 1 course takes place
Q3 - 1 course takes place
Q4 - 1 course takes place
JM NS Deliver the quarterly void
transfer programme
1. Quarterly targets:
Q1-15
Q2-15
Q3-15
Q4-21
JM NS Deliver the quarterly targets. 1. Quarterly targets:
Q1-35
Q2-35
Q3-35
Q4-35
1) Yes 1/07 update - Installation
had been delayed due to
difficulty encountered in
obtaining a license from
BAA and other practical site
problems. however BAA
agreed a site license in
11/06 - this has now been
signed, equipment should
be installed and operational
by end 3/07". Therefore
back on track,
Green - On
Track
Completed - courses
commissioned.
1. 31/03/07 Yes for Q3 On track - courses
scheduled in line with
quarterly targets set.
1. 31/03/07 Yes for Q3 On track. At the end of
quarter 3 the void transfer
programme had delivered
52 units of rented
accommodation.
1. 31/03/07 Yes for Q3 On track to achieve the
target by the end of March
2007. At the end of quarter
3, 165 properties have
been made fit. Improved
performance through the
West London Energy
Grants (Heatstreets)
programme has contributed
to our performance since 1
April 2006
Green -
completed
Green -
On Track
Green - on
track
Green - on
track
61
62
63
A borough with Bring an additional 1123 council
improving health, homes up to the ‘decent homes’
housing and social standard.
care
A borough with
improving health,
housing and social
care
Increase the % of acceptable
waiting times for new service
users aged 65 and above, being
assessed for service from 80%
to 85%.
JM NS Achieve the target to increase
the number of council homes in
2006/07 brought up to the
decent homes standard.
JM PS Achieve a target of 85% of
assessments completed within
28 days
1.Achieve the target set. 1.31/10/06 1.No On track to achieve the
overall decent homes
target.
1. Qrtly targets:
Q1: 85%
Q2: 85%
Q3: 85%
Q4: 85%
1. 31/03/07 Yes for Q3 Analysis of performance
shows we are on track to
achieve the target set by
the end of March 2007.
Green - on
track
Green - on
track
ITEM 06 council plan appendices.xls 33
Last Amended 15 January 2007
Community Strategy - Council Lead
Appendix B
A borough with Implementation of the single
improving health, assessment process for people
housing and social with learning disabilities from
care September 06 subject to the
outcome of the electronic
records pilot in June 2006.
JM JW Implement a working SAP tool. 1. Identification of SAP tool 1.30/06/06 Yes Completed Green -
completed
64
JM JW 2. Deliver training for staff 2.31/10/06 Yes Completed Green -
completed
JM JW 3. Electronic scanning pilot 3.31/01/07 No Some slippage. The action
concerns the scanning of
historical client paper
records. The IT software
provider is delaying
implementation / availability
of the software - testing
underway. This delay has
not affected the overall
implementation of the
electronic single
assessment process for
adults with a learning
disability.
Amber -
some
slippage
JM JW 4. Deliver SAP pilot 4.31/05/07 No On track. Pilot commenced
using SAP.
Green - on
track
65
66
A borough with Keeping Independent:
improving health, Development of additional
housing and social sheltered housing to use as
care extra care units for people who
need extra support when they
leave hospital (Older Persons
Plan) - increase the number of
extra care sheltered housing
places for older people from 120
to 160.
A borough with
improving health,
housing and social
care
Increase the number of extra
care units specifically for older
people with dementia by a
further six.
JM PS Deliver the quarterly targets. 1. Quarterly targets (cumulative):
Q1-120
Q2-120
Q3-120
Q4-160
JM PS Deliver the quarterly targets. 1. Quarterly targets:
Q1-0
Q2-0
Q3-0
Q4-6
1. 31/03/07 Yes for Q3 On track. At the end of Green - on
December 2006, 138 extra track
care sheltered housing
places had been accessed
in the period 1 April 2006 -
31 December 2006. Expect
to achieve the target set by
31 March 2007.
1. 31/03/07 Yes for Q3 On track to achieve the
target by the end of March
2007.
Green - on
track
ITEM 06 council plan appendices.xls 34
Last Amended 15 January 2007
Community Strategy - Council Lead
Appendix B
A borough with
improving health,
housing and social
care
Increase involvement of other
hard to reach groups in the
Social Services and Housing
Black and Ethnic Minorities
reference forum.
JM JD Promotion of involvement
opportunities at existing carer
and user fora.
Active promotion of involvement
opportunities for people living in
residential care and in receipt of
home care.
1. 31/03/07 Yes Completed. Ongoing
awareness raising at
existing user and carer fora
and promotion to service
users in residential care
and in receipt of home care
services. Agreement
reached to establish bimonthly
meetings with LBH
and the Black Minority
Ethnic Elders Forum.
Support being provided and
representation at the Older
Peoples Assembly has
improved. A representative
from HACA (Hillingdon Afro-
Caribbean Association) now
on FORCE group.
Green -
completed
67
69
71
72
A borough with Working with the council’s
improving health, transportation team to
housing and social implement the Safer Routes to
care School strategy. This is in the
form of a pilot study to increase
the awareness of air quality in
school children.
A borough with
improving health,
housing and social
care
A borough with
improving health,
housing and social
care
13 walks running regularly
across the borough providing a
range of active and social
networks for older people from
all communities.
Further develop referral
partnerships. Leisure service
leading on medium and high risk
referrals.
PB PL/JR 1) Set up pilot study in 4
schools 2) Integrate air
quality packs (linked to the
school curriculum) into the Safe
Routes to School Programme
JM
JM
JM
JM
PS
(AK)
PS
(AK)
PS
(AK)
PS
(AK)
Develop new service level
agreements with partners for
the walk leaders, working with
Age Concern.
Referral protocols establish and
referral process works
effectively.
1. Service level agreement
development and walk leaders in
place
2. 13 walks running regularly
accessible for older people
1. Agree with Leisure Centres to
protocol for receiving referrals
2. Start promoting the referral
arrangements to GPs
1) 6/06
2) 6/06
1) Yes
2) Yes
1. 30/11/06 1. No Service level agreement
drafted and discussions
regarding the transfer to
Age Concern taking place.
Walks continuing and
unchanged
Green -
Completed
Amber -
some
slippage
1. 31/01/07 1. No On track. Green -
On Track
1.31/12/06 1. Yes Completed. Outline Green -
agreement reached with completed
Leisure Centres.
1. 31/01/07 1. No On track. Green -
On Track
ITEM 06 council plan appendices.xls 35
Last Amended 15 January 2007
Community Strategy - Council Lead
Appendix B
75
76
77
A borough with Children in neighbourhood
improving health, enhancement programme
housing and social consolidated on two existing
care sites.
73
A borough with Complete the review of all
improving health, supported housing services.
housing and social
74 care
A borough with
improving health,
housing and social
care
A borough where
opportunities are
open to all
A borough where
opportunities are
open to all
Fund at least one supported
housing service for each of the
Supporting People priority
groups - older people, people
with a learning disability and
young people.
Develop best practice for the
recruitment, secondment and
promotion opportunities and
remove barriers for disabled
people. Develop positive action
schemes to encourage disabled
people to apply for employment
across the Hillingdon Partners.
Promote equal access and
equality standards in the private
housing sector and with
registered social landlords.
JM
PS
(AK)
Consolidate existing programme
onto two sites, and develop
sustainability plan.
JM PS
(AK)
JM NS Review all supported housing
services
JM NS Fund at least one supported
housing service for each of the
Supporting People priority
groups - older people, people
with a learning disability and
young people.
HD SG Identify barriers
Work with partners internally
and externally to work towards
removing barriers
JM NS Continue to implement the
equalities action plan, achieving
level 3 of the equalities
standards
1. Agree with schools and 'Green
Corridor' the plan for sustainability
2. Establishing arrangements to
ensure a sustainable programme
1. Older People - Fund older
persons 'helping hand' service
1. 31/01/07 1. Yes Completed. Pilot has taken Green -
place and findings from the completed
pilot has been evaluated
and will inform the
sustainable programme in
Hillingdon.
2. 31/03/07 2. No On track, informed by the Green -
pilot.
On Track
1. 31/03/07 1. Yes Completed. Review
completed by 31 March
2006.
1.01/11/06 1. Yes Completed. Approval for
service received from
Cabinet Member in
December 2006.
Sep-07
Key barriers identified
Employment and
recruitment practices
monitored. Appropriate
changes and
recommendations in
employment and
recruitment practices to be
shared with Hillingdon
Partners
1. 31/03/07 1. No On track to achieve level 3
of the Equalities Standard
for Local Government.
Managers are being
supported to complete indepth
equalities impact
assessments and include
actions for improvement in
their team plans / PADAs.
Green -
completed
Green -
completed
Green -
On Track
Green - on
track
ITEM 06 council plan appendices.xls 36
Last Amended 15 January 2007
Community Strategy - Council Lead
Appendix B
78
79
80
A borough of learning
and culture
A borough where
opportunities are
open to all
A borough where
opportunities are
open to all
A borough where
opportunities are
open to all
Improved public satisfaction
ratings above 2006/07 MORI
outcomes
Provide an additional eight
placements on the development
programme for refugees looking
to become classroom assistants.
Evaluate remaining council
services with a view to
integrating with the contact
centre.
Create permanent Hillingdon
access points to deliver locality
working in conjunction with the
Metropolitan Police safer
neighbourhood teams.
JP
JM/ ES/
SBG/
NM
A) Well attended programmes
showcasing range of services
for the public.
A) Sustain the improvement in
marketing and promotion of libraries
to increase uptake and public
awareness. Promotion programme
agreed with Communications team
C) Publicity and awareness
campaigns in the lead up to and
including
September/October/November
A) Dec 06
C) Nov 06
a) Yes
c) Yes
1/07 update - Be Inspired Green - On
campaign successfully Track
completed in Autumn with
Corporate Communications..
Additional publicity achieved in
Hillingdon People and local
press. Awaiting publication of
MORI results.
CS JI May-06 Completed 12 Placements taken up. 2
interviews for jobs in school.
Others getting more
experience in primary schools
HD KG Planning Services and Student I] Planning Pilot (Trees and
Support have been identified for Landscapes)
transfer this year
ii] Children Information Service
transferring and student support
Mar-07 I] Nov 06
ii] Dec 06
Planning Services and
Student Support transfer is
in progress and will go live
by the end of March 07.
HD KG Mar-07 Hayes working with SNT to
firm up how to work
together. SNT carrying out
survey at Civic reception.
Sites being identified
through Housing in the
north (Ruislip Estate office
and/or Welbeck Parade).
Ruislip Housing Office site
HAP opened Nov 06, on
Wednesdays and Fridays
Green -
Completed
Green -
On Track
Green -
completed
81
82
83
A borough where
opportunities are
open to all
A borough where
opportunities are
open to all
Ensure the action plan for
council's older persons strategy
links to all themes of the
community strategy. Investigate
external older people's strategy
to include other partners.
Use existing forums to review
the council's annual capital
expenditure to meet Disability
Discrimination Act.
HD PS Update plan to link with all
themes of community strategy,
external stakeholders included
HD PW Capital expenditure programme
agreed
Jun-06 Yes Task Completed Green -
Completed
Mar-07
Process agreed in principle
by Leader. To be
implemented 2006/07
Green -
On Track
ITEM 06 council plan appendices.xls 37
Last Amended 15 January 2007
Community Strategy - Council Lead
Appendix B
A borough where
opportunities are
open to all
Provide effective information in
libraries to promote health
issues and achieve lifestyles.
JM
PS
(AK)
Deliver three 'Your Choice'
active lifestyle promotion
campaigns
Deliver three 'Your Choice' active
lifestyle promotion campaigns
1. 31/03/07 1. No On track. At the end of
quarter 3, two campaigns
delivered.
Green - on
track
84
85
87
A borough where
opportunities are
open to all
A borough where
opportunities are
open to all
A borough where
opportunities are
open to all
Develop 1 further Healthy
Walks/Library linked programme
& continue provision of mini
health fairs in 4 libraries in areas
of deprivation across the
borough.
Take action to deliver the
Department of Work and
Pensions (DWP) performance
standards, specifically to
achieve:
a) an average of 34 days for
processing new claims.
Increase the involvement of
older people from black minority
ethnic groups into the Assembly.
JM
JM
PS
(AK)
PS
(AK)
Deliver programme with Library
Services
JM NS 1. Deliver an average of 34
days for processing new claims.
JM NS 2. DWP annual target for the
number of interventions.
JM JD Deliver the public involvement
programme to ensure that the
views of black and minority
ethnic elders are heard at the
Assemblies.
1. Develop new walk programme in
partnership with mental health
service users.
1. 31/03/07 1. No On track. Meetings and
discussions underway with
mental health service
users.
2. Deliver four mini-health fairs. 1. 31/03/07 2. No On track. Three mini-health
fairs delivered to the end of
quarter 3.
1. Consult with older people in
residential and nursing care and the
housebound, and the FORCE
group, including multi-cultural
groups.
1. 31/03/07 1. Yes for
Q3
On track. Performance for
the period ending 31
December 2006 is 22.48
days, exceeding the target.
Green - on
track
Green - on
track
Green - on
track
1. 31/03/07 2. Yes On track Green - on
track
1. 31/03/07 1. Yes Completed. Support being Green -
provided and
completed
representation at the Older
Peoples Assembly has
improved. A representative
from HACA (Hillingdon Afro-
Caribbean Association) now
on FORCE group.
88
90
A borough where
opportunities are
open to all
Annual programme of work for
the Mobility Forum is agreed and
implementation begun.
JP JR 1) Preliminary questionnaire to
establish aspects of Work
Programme to be distributed
6/06. 2) Main Questionnaire to
be distributed Oct/Nov 06 3)
Work Programme for future
year to be agreed 1/07.
1) 6/06
2) 11/06
3) 1/07
1) Yes 1/07 Update -
Questionnaire not finalised
for distribution by Forum
in11/06 plus Lead Officer
left LBH in 12/06. However
a new Principal
Accessibility Officer took up
post in 1/07 and will lead on
this - distributing
questionnaire and finalising
meeting programme for
2007. Any slippage will be
addressed by year end.
Green -
On Track
ITEM 06 council plan appendices.xls 38
Last Amended 15 January 2007
Community Strategy - Council Lead
Appendix B
91
A borough where
opportunities are
open to all
A borough where
opportunities are
open to all
Implement the action plan
resulting from the 2005/06
review of the use of community
and other facilities, in particular
by minority groups.
Develop a working group with
Hillingdon Partners and identify
specific actions to promote
community cohesion as an
integral part of the race
equalities scheme.
CS TM Carry out audit of community
association usage.
HD SG Map community cohesion.
Identify key council officers to
form group.
Identify potential areas of
conflict and overlap
Identify key external partners.
Oct '06
Jan-07
Project activity moved into Q4
owing to capacity issues.
Anticipate completion by end
of financial year
All Issues groups have met.
Draft Community Cohesion
Framework presented at
Corporate Equalities Group.
Council and boroughwide
response collated for
Commission for integration
and cohesion.
Green - on
track
Green -
On Track
92
93
94
96
A prosperous
borough
A prosperous
borough
A prosperous
borough
Arrange four themed sustainable
economy taskforce meetings in
2006/2007.
Increase business membership
to ensure financial viability of
Hillingdon Business Forum.
Develop a portfolio of projects
for corporate social responsibility
(CSR) business engagement.
Introduce management
information systems to record
activity and benefit
Take forward potential activity
resulting from the procurement
initiative with Hillingdon
Chamber of Commerce.
HD NC 1) Meetings scheduled.
2) Inward investment pack
produced
HD NC 3 new members secured.
Portfolio of activity agreed.
Activity recording system in
place.
HD NC Details of tendering process on
website.
Chamber of Commerce
promote
Nov 06
Mar 07
March 07
Nov 06
Nov 06
Aug 06
Aug 06
1)
Complete
2) On
Track
1) On track
2)
Complete
3)
Complete
Meetings scheduled. Last
one held 27/09/06.
Investment pack in
development, sponsorship
confirmed.
Forum now has 16
corporate members.
Work programme objective
to secure 3 new members
2006 - 2 new member
secured Jan 06 including
Coca Cola
Portfolio and recording
system being developed by
forum manager.
Business Plan day held in
Nov 06
Procurement now LAA
Target. Small Business
Concordant adopted Oct
06.; Successful promotional
event for Meet the Buyers.
Additional procurement
event planned March 2007
Green -
On Track
Green -
On Track
Green -
On Track
ITEM 06 council plan appendices.xls 39
Last Amended 15 January 2007
Community Strategy - Council Lead
Appendix B
97
98
100
101
106
A prosperous
borough
A prosperous
borough
A prosperous
borough
A prosperous
borough
Take forward collaboration with
Brunel University & the West
Focus Project to plan Social
Enterprise programme for 06/07.
In partnership with Social
Enterprise London explore
external funding opportunities to
recruit a West London Social
Enterprise co-ordinator
Working with Business Link for
London to arrange a Business
start-up awareness raising event
and to run a Women
Entrepreneurs and Start-up
Training Workshop. Subject to
LDA funding.
Review and reprioritise activity
for Hayes Town Centre
partnership. Secure on-going
funding for partnership.
Recruit new business members
Deliver employment training
schemes, youth enterprise
initiatives, as part of the
Hayes/Heston/Southall
regeneration scheme, that
produce benefits for local
people.
A borough where Increase referral rates of young
children and young people with drug related
people are healthy, problems to specialist support
safe and supported from 120 to 140.
HD NC Brunel to run Social Enterprise
Programme with ongoing
council support
HD NC Other funding options will be
considered.
HD NC Partnership to re-evaluate
priorities
HD NC Provide support to programme
through attendance at bimonthly
matrix meetings.
CS JD Achieve the target to increase
the referral rates of young
people with drug related
problems to specialist support
to 140
Increase young people's awareness
of specialist services through a
range of communication outlets.
June 06
Sept 06
Sept 06
Oct-06
Brunel staging range of
training 07/08. Council have
secured 'free' training from
specialist consul
consultancy HAV's
managing - 31 /1/07, 28/2/7
dates agreed
Event to be held by
Heathrow City. Date to be
confirmed
Dec-06 Complete Partnership has
reevaluated priorities - and
agreed greater focus on
Community Safety and
environmental
improvements
Bi-monthly
meetings
Green -
On Track
Green -
On Track
Green -
completed
First flight programme Green -
being developed, other On Track
initiatives eg Enterprise
programme, now coming on
stream. New training
imitative with Ux College
now being pursued, Outline
Programme produced -
Private sector partner
involved - training to
commence Oct 07
1. 31/03/07 1. No LBH, PCT and other
partners delivering on this
target.
Progressing well and on
target to increase referral
rates
Green - on
track
ITEM 06 council plan appendices.xls 40
Last Amended 15 January 2007
Community Strategy - Council Lead
Appendix B
107
A borough where Carry out four further test
children and young purchasing exercises in
people are healthy, partnership with police and
safe and supported community safety team.
A borough where Reduction of teenage
children and young pregnancies by 25%, based on
people are healthy, the 1998 baseline.
safe and supported
PB SP Carry out at least 4 test
purchasing exercises for age
restricted goods
CS
CB
(CP)
1. Re establish
Communication and Media
Strategy
1.Parents and young
people receive informed
sexual health messages
and are able to access
appropriate information and advice
(TP strategy action plan target)
Mar-07 Yes
1/07 update - 4 test
purchases schemes were
completed by end of Q2 - 2
for alcohol, 1 for tobacco
and 1 for spray paints.
Additional exercises have
been carried out throughout
the year.
Green -
Completed
1. 31/03/07 1. No 1. PCT lead, delivering in
partnership with LBH.
Unable to re-establish
Comms and Media Strategy
due to lack of capacity.
Delivery of sub-key action
on track
Amber -
some
slippage
108
A borough where 35% of teenage mothers are
children and young back in education or training.
people are healthy,
safe and supported
109
A borough where Deliver anti-bullying strategy in
children and young collaboration with agencies in
people are healthy, the borough and provide training
safe and supported and opportunity for sharing good
110
practice.
A borough where Reduce the number of
children and young permanently excluded pupils to
people are healthy, 1.3 per 1,000 population.
safe and supported
111
CS
CS
TR
JS
CB
(CP)
1. Increase the percentage of
teenage mothers in educational
training by 31/03/07
1) Antibullying Strategy
Developed
2) Set up multi agency teams
3) Share good practice
CS CSul To work with secondary schools to
highlight individual pupils at risk of
permanent exclusion and consider
appropriate support to prevent the
exclusion.
1. Deliver sexual health promotion
with 5-16 year old client group (TP
strategy action plan target)
Despite our increase in TP
rates above the 1998
baseline we have seen a
decline in that increase
over the past 3 quarters in
2006
1. 31/03/07 1. No 1. PCT lead, delivering in
partnership with LBH. On
track to achieve sub-key
action.
However, sexual health
promotion for 5-16yrs will
be a focus of the PSHE
advisor who will be in post
Jan 2007 in conjunction
with the Healthy Schools
Scheme which targets
schools in the TP hotspot
areas.
2) Yes
3) Ongoing
Jul-07 Completed -
Ongoing
process as
part of the
service.
1) In draft to be finalised
2) Completed
3) Liaising with school based
staff. (ongoing service
provision)
Ongoing service provided.
Weekly exclusion clinics with
schools in place.
Green - on
track
Green - On
Track
Green -
completed
ITEM 06 council plan appendices.xls 41
Last Amended 15 January 2007
Community Strategy - Council Lead
Appendix B
112
113
A borough where Reduce the number of young
children and young people entering the criminal
people are healthy, justice system by 3.5% (16
safe and supported cases)
A borough where Reduce incidence of reoffending
by an additional 2% for
children and young
people are healthy, the 2003 cohort against the 2002
safe and supported cohort (making a target of an
overall offending rate of 41% or
less).
CS
CS
CB
(LH)
CB
(LH)
Reduce the number of young
people entering the criminal
justice system by 3.5% (16
cases)
Delivery through the Youth Justice
Plan measured by 14 key
performance indicators - a
reduction in incidence in reoffending
is reported annually.
114 A borough where chMaintain proportion of custodial seCS CB(LH) Delivery through the Youth Justic
A borough where Increase the number of families JP TC 1) Plan and deliver family
children and young participating in family learning in
literacy language and numeracy
people are healthy, the south of the borough by 2%.
2) Provide wider family learning
safe and supported
provision throughout the south
of the borough
3) Course Brochures produced
Delivery through the Youth Justice
Plan.
Quarterly targets:
Q2 = 5
Q3 = 5
Q4 = 6
1. 2% reduction in re-offending by 31
March 2007 - reported annually by
tracking a cohort of young people over a
24 month period
Quarterly targets:
Q1=5%
Q2=5%
Q3=5%
Q4=5%
1. 31/03/07 1. No Total first six months = 209
which is on track to meet the
target of 414 for the year
1. 31/03/07 1. No This target is only measured
once a year for a specific
cohort group. The data will not
be available until February
2007.
Green - on
track
Green - on
track
1. 31/03/07 1. No The upward trend in custody
use is mirrored across
London, however our
performance on this target at 6
months (6.5%) compares
favourably against the London
average of 8.2% for the same
period. The overall delivery of
the youth justice plan is
progressing
Amber -
some
slippage
1) Sep06
2) Jan 07
3) Apr 07
On target
1/07 Update - on track,
funding allocation received
from the LSC - June 06
Green - On
Track
116
117
119
A borough where Provide progression
children and young opportunities for parents who
people are healthy, have completed family literacy,
safe and supported numeracy and language
courses.
A borough where 50% of students in years 9,10
children and young and 11 to have the opportunity
people are healthy, to participate in entrepreneurial
safe and supported activities.
JP TC Provision planned and delivered Improved success rates on national
in line with skills for life agenda, level 2 literacy and numeracy
actively encouraging FLLN qualifications by 5%
learners to access further
Literacy and numeracy learning
leading to national level 2
qualifications
CS PS Development of First Flight
entrepreneurship programme
1. Negotiate new contract with LDA
2. Resource expanded programme
Sep06
Jan 07
Apr 07
Jun 06/Sep
06
On target
Completed
1/07 Update - on track,
funding allocation received
from the LSC - June 06
First Flight programme
running. New contract
negotiated. Programme being
expanded.
First Flight competition
launched successfully and to
finish on 19.1.07. Workshops
underway in Ealing and
Hillingdon.
Green - On
Track
Green -
Completed
ITEM 06 council plan appendices.xls 42
Last Amended 15 January 2007
Community Strategy - Council Lead
Appendix B
A borough where Increase to 59% of 'looked after
children and young children' in year 11 who achieve
people are healthy, at least 1 GCSE grade A*-G.
safe and supported Increase to 6% of LAC in year
11 who achieve 5 GCSEs A*-C.
Review performance alongside
% of LAC in year 12 at least 1
GCSE grade A*-G.
CS CB 1. Establish a dedicated Looked
After Children education team
by 31 March 2007.
Establish a dedicated Looked After
Children education team by 31
March 2007.
1. 31/03/07 1. On Track 1. On track, recruitment
underway Actions being
delivered
Green - on
track
121
122
123
124
A borough where Increase the number of 16 -19
children and young year old care leavers in
people are healthy, employment, education or
safe and supported training to 81%.
A borough where Implement the action plan, when
children and young available, as a result of the
people are healthy, review of behaviour provision by
safe and supported council in February/March 2006.
A borough where Increase the attendance of
children and young pupils in :
people are healthy, Primary schools to 94.3%,
safe and supported Secondary schools to 92.4%,
Special schools to 90%.
A borough where Increase participation in
children and young apprenticeships by 10%.
people are healthy,
safe and supported
CS CB Deliver the target to increase
the number of 16 -19 year old
care leavers in employment,
education or training to 81%.
CS CSul Implement the key agreements in
the Action Plan and seek funding to
support the capital projects
CS SW 1) Target schools where
attendance is below the national
average
2) Continuing Attendance
panels
3) Working with the police to
perform a minimum of 16
truancy sweeps a year
CS PS Expand of Hillingdon Training
Ltd apprenticeship programme
by 10%
1. Negotiate new contract with
London West LSC 2. Resource
expanded programme
1. 31/03/07 1. On Track 90% achieved as of DfES
return October 2006.
Completed
Sep-07
Action plan
in place.
Action plan regularly
monitored via the Behaviour
Support Meeting.
1) Jul 07 1. On Track 5 schools targeted, DfES and
EWO meeting in schools in
January
Jul 06/Sep
06
Completed
New apprentices being
recruited. Programmes
starting in October 2006. Up
to 25% expansion predicted.
Green - On
Track
Green - On
Track
Green - On
Track
Green -
completed
Uptake has not met
expectations. Negotiations
taking place with LB Hillingdon
to run programme for borough
employees. Presentation to
Corporate Regeneration
Group on 22.1.07.
125
ITEM 06 council plan appendices.xls 43
Last Amended 15 January 2007
Community Strategy - Council Lead
Appendix B
A borough where Improve the vocational
children and young curriculum offered for post 14
people are healthy, year olds to secure improvement
safe and supported in levels 2 and 3 NVQ
qualifications.
CS EB Ensure through the 14-19
Strategy Group and the work of
the Hillingdon Secondary
Strategy that the post 14
curriculum better meets the
needs of students in this age
range as confirmed by OfSTED
reports and added value.
1) Ensure all secondary schools
participate in a Federation for
expanding the vocational
curriculum.
2) Support all secondary schools to
have at least 2 vocational pathways
based on their site.
3) 14-19 Curriculum Task Group
established and identifies staffing
implications for vocational
curriculum delivery and identifies
curriculum weaknesses to secure
inclusion
1) Dec
2006
2) Sep
2007
3) Dec
2006
1)
Completed
2)
Completed
3)
Completed
Both North and South Federations Green -
established (by Sept 06) - All completed
secondary schools have two
vocational pathways in place which
do not conflict, but are mutually
supportive (Sept 07) - Attainment
at KS4 (re L2 or equivalent
qualifications and post 16 (where
appropriate) is increased (Sept 07)
- Ofsted judgements on section 5b
of the SEF is at least satisfactory
and mainly for all secondary
schools as they are inspected -
Similar judgement for post 16
(termly reviews)
All secondary schools have been
involved in compiling the
submissions to the 14-19 Gateway
in Construction & the Built
Environment, Engineering and IT.
14-19 Curriculum Group of
Deputies is in place. Agreement
that HASH will look at how to
ensure there is balanced approach
to vocational pathways by 2013
through introduction of Specialised
Diplomas.
126
128
A borough where To increase the provision of
children and young emotional health support, health
people are healthy, promotion programmes & health
safe and supported counselling:
· pyramid trust (self esteem) in
25% of primary schools.
· life education (health
promotion) in 70% of primary
schools.
CS
PS
(AK)
1. 15 Pyramid clubs running
2. Deliver health promotion
campaign in 70% (17%) of primary
schools.
1. 15 Pyramid clubs running
2. Deliver health promotion campaign in
70% (17%) of primary schools.
1. 31/03/07
2. 31/03/07
1.
Exceeded.
2. Error in
target. 17%
has been
met.
On track to achieve the target
set. Evaluation complete and
report produced.
Exceeding both targets. 35
pyramid clubs in 18 (28%)
primary schools and Life
education run in 11 (17%)
primary schools
Green - On
Track
ITEM 06 council plan appendices.xls 44
Last Amended 15 January 2007
Community Strategy - Council Lead
Appendix B
129
A borough where To improve the achievement of
children and young children in language for
people are healthy, communication and thinking to
safe and supported be within 4% of the national
average.
A borough where As part of the annual
children and young consultation strategy, further
people are healthy, develop the youth council and
safe and supported youth forums to engage more
young people so that they can
exert influence over policy and
service development and their
environment.
CS GK 1) Implementation of effective
programmes for teaching of
phonics in all schools
2) Provide a training session for
head teachers on the renewed
strategies and Early Years
Foundation Stage
CS TM A) Implement the Young People's
Involvement Strategy.
B) Implement the Youth Service's
Citizenship and Democracy Team
Plan.
Target phonics in all 7 focus
schools.
1) Youth Council to establish monthly
forums with schools council
representatives.
2) Youth Council to establish links with
four local youth forums developed at
Young People's Centres.
3) Youth Council members to negotiate
introduction of Hear by Right
1) Jul 07
2) Jul 07
1) Sept '06
2) Oct '06
3) Feb '07
Complete
Complete
On track
Training session provided and Green - On
ongoing work to support Track
schools in place, focusing on 7
key schools. All 7 schools
audited for needs, advisers,
LA Officers and ASTs
allocated. Work started to
establish one of the seven
schools as a centre of
excellence for teaching of
phonics.
Quarter 3 - Good progress
made.
Work has been progressed as Green - On
indicated in key actions Track
completed section. Revision
requirements being acted
upon including the adoption of
Hear by Right (HBR)
Standards as core component
of process. Children and
young people's active
involvement now featuring
within draft Local Area
Agreement targeted. Work to
date has identified a number
of issues including resources
for further consideration as a
part of strategy to be
presented to CYPSPB. These
have been incorporated in final
draft form presentation to
CYPSPB.
130
131
A borough where Establish improved links
children and young between school councils and the
people are healthy, youth council.
safe and supported
CS TM A) Implement the Young People's
Involvement Strategy.
B) Implement the Youth Service's
Citizenship and Democracy Team
Plan.
1) Contact all schools councils to
request regular engagement with Youth
Council.
2) Establish monthly meeting between
Youth Council and School Council
members.
3) Create a formal structure for ongoing
interaction between Youth Council and
School Council
1) Oct '06
2) Nov '06
3) Jan '07
Complete
Complete
Complete
Progress generally positive
although further development
of strategy is contingent on
recruitment of Area Youth
Officer for the Citizenship and
Democracy Team to lead full
implementation of strategy.
Green -
completed
ITEM 06 council plan appendices.xls 45
Last Amended 15 January 2007
Community Strategy - Council Lead
Appendix B
A borough where Increase number of young
children and young people involved in voluntary &
people are healthy, community activities above 2005
safe and supported levels.
CS TM A) Implement the Young People's
Involvement Strategy.
B) Implement the Youth Service's
Citizenship and Democracy Team
Plan.
C) Consider development of
Millennium Volunteers activity.
1) Carry out young people's community
activity audit.
2) Develop a community involvement
project as part of the broader corporate
consultation and participation strategy.
1) Mar '07
2) Jan '07
1. On Track
2. CYP
Active
Strategy
developed.
Challenges in relation to
establishing baseline figure
although working assumption
is that increase has been
achieved through increased
activity of youth council,
schools councils and a variety
of partner agency activity that
is yet to be fully audited.
Green - On
Track
132
133
135
A borough where Work to establish a Department
children and young of Education, Children and
people are healthy, Youth Services.
safe and supported
A borough where The implementation of the CYPP
children and young will be monitored by the
people are healthy, CYPSPB and refreshed via the
safe and supported annual performance assessment
process.
A borough where
children and young
people are healthy,
safe and supported
The implementation of the children
and young people plan (CYPP).
D) Deliver Duke of Edinburgh
Award Scheme.
CS CS 1)Develop Action Plan for
recruitment to Tier 2+3 posts
2) Review JD's for Tier 2+3
posts
3) Advertise posts- 4)Select
5)Create communication plan
CS KR 1) Create performance reporting
framework
2) Establish Leads for each
outcome area
3) Quarterly performance
reporting at CYPSPB and LSCB
4) Deliver 06 APA
CS CB 1] Action plan refreshed following
APA 2] Action plan monitored by
CYPSPB and LSCB each quarter
1) Jun 06
2) Jun 06
3) Jul 06
4) Jun 06
1) May 06
2) May 06
3) each
quarter
4) May 06
1] June 06 2]
quarterly
1) yes
2) yes
3) October
4)
November
5] yes
1) yes
2) yes
3) ongoing
4) yes
Completed Green -
completed
All targets completed, with
quarterly monitoring to remain
ongoing.
1] yes 2] yes All targets completed, and
and ongoing quarterly monitoring to remain
ongoing.
Green -
completed
Green -
completed
136
Working in Implement the first year of the
partnership with the consultation and engagement
community and strategy three year programme.
partners
137
HD SK Map and audit process.
Produce Action Plan
Implement Action Plan
Jun 06
Sept 06
Mar 07
Work is progressing on the
first draft of the consultation
strategy which will be
presented to the ICB on 18
Jan 07. 'Have your say'
website to be launched in
Jan 07.
Green -
On Track
ITEM 06 council plan appendices.xls 46
Last Amended 15 January 2007
Community Strategy - Council Lead
Appendix B
138
139
Working in Implement in full each element
partnership with the of action plan formulated to
community and deliver recommendations of
partners ‘Probity in partnerships’ report
Working in Extend joint working with the
partnership with the Department of Work Pensions
community and and the council to include
partners council tax and housing benefits.
HD PW Systematic use of agreed key
data across the council upon
which policy service
development is based
JM NS 1. Joint working in place with
DWP and council tax and
housing benefits.
Key data available for policy
development
High and med risks
partnership reviews
completed. Monitoring and
communication proposals
drafted. Work on low risks
partnership in train. All work
programme that can be
completed by Core Policy
has been completed.
Review meeting held in Dec
06 and agreed that the work
will be picked up once the
LSP office is created.
Appropriate references
picked up in the current
VfM strategy.
1. 31/03/07 1.Yes Completed. Designated
officer from benefits
services working with DWP
Green -
On Track
Green -
completed
ITEM 06 council plan appendices.xls 47
Achievements Quarter 3
Appendix C
Achievement
Council
Plan
Community
Strategy
Contributing to
Improving
CPA score
PSA HIP Good News
SERVING OUR COMMUNITY AND CUSTOMERS
A safe borough
CCTV
Have purchased a second mobile CCTV unit for the borough for
use in combating antisocial behaviour (PCS).
Trading Standards
1) In a joint raid with an officer from the MHRA (Medicines Health
Regulatory agency), Trading Standards Officers have seized 20
pallets of cosmetics (skin lighteners and soaps) suspected of
infringing trademarks legislation, from a trader in Hayes. The
Officer from the MHRA also seized 30 boxes of tablets, what is
believed to be counterfeit medical product (ECP).
2) On Thursday 26th October, 4 Trading Standards Officers
joined with Police to target off licences suspected of selling
alcohol to young people under the age of 18. A total of 35
premises were visited with sales being made in 7 cases. Police
are issuing Fixed Penalty Notices on the sellers, but may
prosecute the licensees if appropriate (ECP).
3) Trading Standards Officers raided a storage unit in Hounslow
used by a Hayes retailer. Approximately 400 unclassified DVDs
were seized (ECP).
4) On Tuesday 21st November, Rent A Banger Car Hire Ltd and
its Director appeared in court charged with various offences
against the Road Traffic Act, the General Product Safety
Regulations and the Business Names Act (ECP).
ITEM 06 council plan appendices.xls 48
Achievements Quarter 3
Appendix C
Achievement
Council
Plan
Community
Strategy
Contributing to
Improving
CPA score
PSA HIP Good News
5) A stairlift manufacturer and its installation company were each
fined £1000 after pleading guilty to offences under safety
legislation. The case related to the installation of a stairlift in a
resident's home in Hayes. Costs of £2882 were awarded to the
Borough (ECP).
Drop kerbs
Secured approval to carry out drop crossing improvements work
at over 20 locations, which were identified by older and disabled
people. The new drops kerbs will replace the steep ones, which
will be easier for older and disabled people to use when crossing
the roads (DCEO).
A clean and attractive borough
Traffic enforcement
Enforcement of contravention of traffic regulations by moving
vehicles commenced on 16/10/2006. Warning signs will be put up
in the vicinity when the scheme is in operation and Penalty
Charge Notices may be issued to those in contravention (ECP).
Street Champions
The first of seven new locality areas for the borough wide Street
Champions scheme was launched on 6th December at Winston
Churchill Hall in Ruislip. The scheme covers an area identified as
Ruislip & Eastcote, but consists of three Wards - West Ruislip,
Eastcote & East Ruislip and Northwood Hills. Approximately 50
new Street Champions and local councillors attended along with
our external partners and Community Leadership Team (ECP).
ITEM 06 council plan appendices.xls 49
Achievements Quarter 3
Appendix C
Achievement
Council
Plan
Community
Strategy
Contributing to
Improving
CPA score
PSA HIP Good News
Recycling
Following it’s launch on 1/12/06 the first two weeks of the
household recycling glass collection have shown collection rates
rising by 35.4% (85 tonnes) and 33.5% (78 tonnes) respectively
which is highly encouraging. On top of this there have been no
complaints received from residents about putting bottles into the
standard plastic recycling bags (ECP).
London In Bloom Awards
The borough was awarded silver in the “Large City Category” for
the second year running (ECP).
Conservation
The Grove Nature Reserve was reopened by the Mayor on 16 Nov
06 following restoration work by local students and LBH staff.
Previously, the community woodland was inaccessible and
characterised by overgrowth (DCEO).
A borough where are children and young people are healthy, safe and supported
School exclusion
Achieved a reduction in the number of permanently excluded
school pupils by 50% (E&C).
School expansion
Preparation of statement of case leading to reduced Council
contribution to Haydon School expansion project, resulting in
Council’s contribution being reduced by £3.5m (E&C).
ITEM 06 council plan appendices.xls 50
Achievements Quarter 3
Appendix C
Achievement
Council
Plan
Community
Strategy
Contributing to
Improving
CPA score
PSA HIP Good News
Young people in education, employment and training
The percentage of young people aged 13 - 19 not in education,
employment or training has been reduced beyond the annual
November benchmark target. (Target 7.8% - achievement 7.2%)
(E&C).
Child Fostering
The Fostering Team achieved a positive inspection report from
the Commission for Social Care Inspectorate. This report
underlines the hard work and achievements of the team in
ensuring that children are placed in good quality foster homes
(E&C).
Ruislip High School
The school opening is now completed (E&C and F&R).
A borough of learning and culture
Hillingdon House Farm
Contract exchanged for the sale of the Enabling Land at
Hillingdon House Farm (HHF). The proceeds from the sale of the
HHF land will go towards the construction of the new leisure
facility to be built on site (F&R).
ITEM 06 council plan appendices.xls 51
Achievements Quarter 3
Appendix C
Achievement
Council
Plan
Community
Strategy
Contributing to
Improving
CPA score
PSA HIP Good News
Major Construction Projects
Botwell Green Community Sports and Leisure Centre planning
application submitted and funding will be obtained as a result of
the successful disposal of Hayes Stadium.
Received agreements in principle to part fund the 50m pool at
Hillingdon House Farm (F&R).
Libraries – satisfaction survey results –
The overall satisfaction ratings with the library service (BV118c
“very good” and “good”) was 91.1%. Although this figure is slightly
lower than in 2003 (when it was 92.8%), this time a higher
percentage ticked the ”very good” box (44.3% compared to
37.4%).
The results for the BV indicators mean that our CPA rating will not
be affected.
BV 118a - Percentage of people who found a book to borrow =
86.5%. This compares to 63.1% in 2003
BV 118b – Percentage of people who found the information they
were looking for = 74.3%. This compares to 69.9% in 2003 (PCS).
Highgrove Pool
Highgrove Pool received an award as a 'Top Performer' in Sport
England's National Benchmarking Service. The award was for
excellent results in attracting use by target groups including
people on low income, special needs and ethnic minorities from
the local population. Highgrove, along with Hayes Pool and
Queensmead Sports Centre also showed a significant increase in
overall satisfaction which on average increased from 66.7% to
86.5%. (PCS)
Centre of Excellence for Teacher Training
ITEM 06 council plan appendices.xls 52
Achievements Quarter 3
Appendix C
Achievement
Council
Plan
Community
Strategy
Contributing to
Improving
CPA score
PSA HIP Good News
HAE is a key partner with University of Westminster, Oxford
Brookes University and several Colleges in London and Oxford, in
a bid to become a Centre of Excellence for Teacher Training
(CETT). This is a very competitive process and we have been
notified that we have got through round one and have been invited
to submit to Stage 2 in February. The final result will be known in
April (PCS).
A borough with improving health, housing and social care
Independent Living Skills
DASH and Owl Housing will run Independent Living Skills pilot
schemes for people with physical and sensory disability and
learning disability users, who do not qualify for services under Fair
Access to Care Services. This is part of the council’s aim to
commission preventative services for those people who may have
low to moderate needs (ASCHH).
Housing Benefit Services
The service received 4 stars for an excellent service (ASCHH).
Transfer of care
Nil delayed transfers of care – this means that older people have
not had to remain in hospital when their needs can be
accommodated at home or in the community, hospital beds are
available for acute cases and the council is not paying £125 per
person per day for delayed transfers of care - a great success
(ASCHH).
ITEM 06 council plan appendices.xls 53
Achievements Quarter 3
Appendix C
Achievement
Council
Plan
Community
Strategy
Contributing to
Improving
CPA score
PSA HIP Good News
Replacement scheme for Bourne Lodge
Following extensive consultation with and involvement by
parents/carers/relatives, arrangements for the replacement
scheme for Bourne Lodge have been finalised and contracts
awarded for the care and support provider and building the
accommodation at Highgrove (ASCHH).
Council tax
The Leader announced a 2% discount on council tax for older
people aged 65 years and over. The first council in London and
the second in the country (LBH).
Adult social care services
The Commission for Social Care Inspection (CSCI) judged adult
social care services in Hillingdon to be serving most people well
with a ‘promising’ capacity to improve. The star ratings were
published on 30 November 2006 and contribute to the Council’s
overall Comprehensive Performance Assessment rating
(ASCHH).
A borough where opportunities are open to all
Disability Equality Scheme
The Disability Equality Scheme was officially launched in
November 06. The scheme sets out LBH’s long-term aspirations
and the actions it will take in the next three years to ensure equal
access to services for people with disabilities (DCEO).
ITEM 06 council plan appendices.xls 54
Achievements Quarter 3
Appendix C
Achievement
Council
Plan
Community
Strategy
Contributing to
Improving
CPA score
PSA HIP Good News
Overview & Scrutiny
Held an extremely successful conference on the Council’s role in
external scrutiny which was attended by around 100 delegates
from within the Council and a wide range of other local authorities
(DCEO).
Electoral register
Increased the return of completed electoral register from electors
from 95.28% to 95.72% retaining Hillingdon’s position as the 7 th
best performing Borough in London and getting closer to the next
Borough in the league table (DCEO).
STRENGTHENING PLANNING AND PERFORMANCE
Modernise council processes
E-Govt Team
The Team was selected as one of the finalists for the Local
Government take up category at the E-Government National
Awards 2006. We were selected for the work undertaken in
encouraging the use of the online Planning application service.
(PCS).
ICT financial management contract
Successful transition of ICT FM contract from Fujitsu to Northgate
IS, hosting Revenues, Benefits and Oracle Financials systems
(F&P)
ITEM 06 council plan appendices.xls 55
Best Value Performance Indicators - Quarter 3
Appendix D
Outturn
Outturn
Director's
04/05 in
05/06 in
Forecast
Comments
Quartile
Quartile
for Year
04/05
05/06
PI REF NO DEFINITION TARGET Q1 Q2 Q3 Q4 End
Percentage of undisputed
94.00% 89.00% 92.00% 94.00% 3 2
BV8 invoices paid within 30 days
BV9
BV10
BV11a
BV11b
BV11c
BV12
BV14
BV15
Proportion of Council Tax
Collected
Percentage of Non-domestic
rates collected
The percentage of the top 5%
of Local Authority staff who are
women
The percentage of the top 5%
of Local Authority staff who are
from an ethnic minority
Percentage of top 5% of
earners who have a disability
(excluding those in maintained
schools)
The number of working
days/shifts lost to the Local
Authority due to sickness
absence
The percentage of employees
retiring early (excluding illhealth
retirements) as a
percentage of the total work
force (staff in the Local
Government Pension Scheme)
The percentage of local
authority employees retiring on
grounds of ill health as a
percentage of the total
workforce
96.00% 30.00% 55.70% 82.80% 4 4
99.00% 32.00% 61.00% 88.80% 2 2
43.50% 43.65% 41.49% 41.49%
Policies are in place and reviewed
regularly to ensure that the council
remains within the natural fluctuation.
1 1
15.00% 17.98% 17.74% 17.58% 1 1
1.65% 1.68% 1.70% 1.06%
7.6 1.84 - 6.03
0.58% 0.14% 0.32% 0.53%
Policies are in place and reviewed
regularly to ensure that the council
remains within the natural fluctuation.
September figures not available due
to change in information systems
45 staff have taken early retirement
in the first 3 Qtrs of the year. It is not
anticipated that there will be a slow
down in the last quarter of the year
and therefore we will not be able to
achieve the target set.
n/a
n/a
1 1
3 3
0.25% 0.04% 0.07% 0.11% 1 3
ITEM 06 council plan appendices.xls 56
Best Value Performance Indicators - Quarter 3
Appendix D
PI REF NO DEFINITION TARGET Q1 Q2 Q3 Q4
BV16a
BV17a
BV156
BV174
BV175
Local 01
The percentage of local
authority employees with a
disability
The percentage of local
authority employees from
ethnic minority communities
The percentage of authority
buildings open to the public in
which all public areas are
suitable for, and accessible to,
disabled people
The number of racial incidents
reported to the Local Authority,
and subsequently recorded,
per 100,000 population
The percentage of racial
incidents reported to the Local
Authority that resulted in
further action
Respond and deal with
complaints within 10 working
days
2.42% 2.44% 2.44% 2.24%
Director's
Forecast
for Year
End
Comments
Policies are in place and reviewed
regularly to ensure that the council
remains within the natural fluctuation.
Outturn
04/05 in
Quartile
04/05
Outturn
05/06 in
Quartile
05/06
3 3
21.00% 23.37% 23.35% 23.26% 1 1
50.00% 44.44% 46.88% 46.88% 4 4
- 24.13 41.82 60.22 n/a n/a
100.00% 100% 100% 100% 4 4
80.00% 87% 91% 88% N/A n/a
Local 02
Answer telephone calls with 3
rings
90.00% 85% 85% 87%
The telephone system is being
adjusted to reflect the current
structure. There are problems with
performance information availability
in EC&S, F&R, and ASCHH. These
issues will be resolved to give
accurate information by the end of
the financial year.
N/A
n/a
ITEM 06 council plan appendices.xls 57
Best Value Performance Indicators - Quarter 3
Appendix D
PI REF NO DEFINITION TARGET Q1 Q2 Q3 Q4
Local 03
Local 04
Local 05
BV43a
BV43b
BV49
BV162
Percentage of Members'
enquiries responded to within
10 working days
Percentage of telephone calls
meeting the corporate
standard
Percentage of letters meeting
the corporate standard
100.00% 98% 99.50% 97.9%
- 67% 68%
100.00% - 79.30% 65.60%
Director's
Forecast
for Year
End
Comments
As a result of a performance clinic
being held a corporate definition for
a Members Enquiry and procedure
will be implemented from 01.04.07.
This will ensure quality of data as
well as improve performance.
Agreed procedures are being
implemented to target areas of
concern
Agreed procedures are being
implemented to target areas of
concern
Outturn
04/05 in
Quartile
04/05
Statements of Educational
Need: excluding 'exceptions' 100.00% 100.00% 100.00% 100.00%
2 4
Statements of Educational
Need: including 'exceptions' 84.00% 100.00% 98.20% 98.60%
4 3
Stability of placements of
Performance within top performance
11.00% 11.90% 11.19% 9.50% #
Looked After Children
band.
n/a n/a
The percentage of child
protection cases which were
reviewed regularly, out of
those cases which should
100% 100.00% 100.00% 100.00% 1 1
have been reviewed during the
year
N/A
Outturn
05/06 in
Quartile
05/06
n/a
ITEM 06 council plan appendices.xls 58
Best Value Performance Indicators - Quarter 3
Appendix D
PI REF NO DEFINITION TARGET Q1 Q2 Q3 Q4
The number of children who
ceased to be looked after
during the year as a result of
the granting of an adoption or
special guardianship order, as
BV163
a percentage of the number of
children looked after at 31
6.00% 0.70% 2.64% 3.60%
March (excluding
unaccompanied asylum
seekers) who had been looked
after for 6 months or more on
that day
Director's
Forecast
for Year
End
Comments
Twelve children have been adopted
in the period 1 April 2006 to 31
December 2006. Aspects of the
adoption process outside of the
Council’s control include delays in
the Court process to approve
adoptions, arranging adoptions for
children with complex needs and
recent changes in the Adoption Act.
Three additional children are likely to
be adopted by the end of March
2007.
Outturn
04/05 in
Quartile
04/05
Outturn
05/06 in
Quartile
05/06
3 4
BV53
Households receiving
intensive home care per 1,000
population aged 65 or over
17.6 16.14 15.49 18.03
Final out-turn performance based on
a survey of home care providers in
the Autumn 2006. The provisional
year out-turn for 2006/07 is 18.03
indicating the target will be met.
1 n/a
BV54
BV56
Older people helped to live at
home per 1,000 population
aged 65 or over
Percentages of items of
equipment delivered and
adaptations made within 7
working days
97 97.04 97.14 96.83
92.50% 95% 97% 96%
On track to achieve the target by the
end of March 2007.
On track to exceed the target by the
end of March 2007.
2 2
2 n/a
ITEM 06 council plan appendices.xls 59
Best Value Performance Indicators - Quarter 3
Appendix D
PI REF NO DEFINITION TARGET Q1 Q2 Q3 Q4
Director's
Forecast
for Year
End
Comments
Outturn
04/05 in
Quartile
04/05
Outturn
05/06 in
Quartile
05/06
BV195 Assessment waiting time 88.00% 88% 70% 64%
Analysis of cumulative performance
estimates slippage from the target to
the end of December 2006. A
change in recording was introduced
from June 2006 for part of the target
to reflect a change in definition.
Action is underway to review
individual cases outside of timescale
to ensure accurate recording and
reporting, and to monitor
performance on a weekly basis to
improve overall performance.
2 1
BV196
Acceptable waiting time for
care packages.
85.00% 95% 86% 83%
Target expected to be met by the
end of March 2007. Quality
assurance checks are being made of
records where the target has not
been met to ensure accurate
recording of performance.
4 3
BV201
Adults and older people
receiving direct payments per
100,000 population aged 18 or
over
125 119.13 120.7 132.6
On track to exceed the target by the
end of March 2007. Performance
includes a manual adjustment for
people who are 'on the books' to
receive regular respite care breaks
1 1
BV64
Number of non-local authorityowned
vacant dwellings
returned to occupation or
demolished during the financial
year as a direct result of action
by the local authority
310 100 192 278
On track to achieve target by the end
of March 2007.
1 1
ITEM 06 council plan appendices.xls 60
Best Value Performance Indicators - Quarter 3
Appendix D
PI REF NO DEFINITION TARGET Q1 Q2 Q3 Q4
Director's
Forecast
for Year
End
Comments
Outturn
04/05 in
Quartile
04/05
Outturn
05/06 in
Quartile
05/06
BV66a*
Rent collected by the local
authority as a proportion of
rents owed on Housing
Revenue Account (HRA)
dwellings
96.70% 87.83% 93.13% N/A
Due to an IT issue, performance for
December 2006 is not available.
However our forecast tool for
collection rate is suggesting that we
may not reach our end of year target.
A performance clinic has been held
by Hillingdon Homes and reviewed
with the housing management team,
and has confirmed that we expect to
achieve the target by March 2007.
Action is being taken to bring
performance in line with target. A
further performance clinic discussion
is to be scheduled.
4 4
BV66b
BV66c
BV66d
BV76a
The number of local authority
tenants with more than seven
weeks of (gross) rent arrears
as a percentage of the total
number of council tenants
6.75% 7.10% 7.17% 7.09%
Percentage of local authority
tenants in arrears who have
had Notices Seeking
Possession served
Percentage of local authority
tenants evicted as a result of
rent arrears
The numbers of housing
benefit claimants in the local
authority area visited, per
1,000 caseload 282 83 162.2 229
Targeted work with tenants to access
the support and advice they need at
an early stage to prevent arrears
escalating.
N/A 3
28.00% 27.85% 27.36% 19.00% On target n/a 3
0.25% 0.27% 0.23% 0.23% On target n/a 2
Expect to achieve the target by the
end of March 2007.
2 n/a
ITEM 06 council plan appendices.xls 61
Best Value Performance Indicators - Quarter 3
Appendix D
PI REF NO DEFINITION TARGET Q1 Q2 Q3 Q4
The number of fraud
BV76b
investigators employed by the
Local Authority, per 1,000
caseload 0.35 0.35 0.35 0.35
The number of Housing
Benefit and Council Tax
BV76c
Benefit (HB/CTB) fraud
investigations carried out by
40 11.8 20.05 31.55
the local authority per year, per
1,000 caseload
The number of Housing
Benefit and Council Tax
BV76d
Benefit (HB/CTB) prosecutions
and sanctions, per year, per
4.9 0.7 2.15 3.85
1,000 caseload in the local
authority area
Director's
Forecast
for Year
End
Comments
Expect to achieve the target by the
end of March 2007.
Expect to achieve the target by the
end of March 2007.
This PI is dependant on third party
involvement which has caused
delays.The parties involved have
been contacted and we are confident
this PI will be on target by year end.
Outturn
04/05 in
Quartile
04/05
n/a
Outturn
05/06 in
Quartile
05/06
n/a
2 n/a
2 n/a
BV78a
The average processing time
taken for all new Housing and
Council Tax Benefit (HB/CTB)
claims submitted to the Local
Authority, for which the date of
decision is within the financial
year being reported.
34 25 22.9 22.5
On Target. Performance at the end
of December 2006 is exceeding the
target.
4 2
BV78b
The average processing time
taken for all written
notifications to the Local
Authority of changes to a
claimant's circumstances that
require a new decision on
behalf of the Authority.
20 13.5 13.6 14
On Target. Performance at the end
of December 2006 is exceeding the
target.
4 3
ITEM 06 council plan appendices.xls 62
Best Value Performance Indicators - Quarter 3
Appendix D
PI REF NO DEFINITION TARGET Q1 Q2 Q3 Q4
Director's
Forecast
for Year
End
Comments
Outturn
04/05 in
Quartile
04/05
Outturn
05/06 in
Quartile
05/06
BV79a
The percentage of cases
within a random sample for
which the Authority's
calculation of Housing and
Council Tax Benefit (HB/CTB)
is found to be correct.
98.00% 100.00% 99.60% 99.73%
On Target. Performance at the end
of December 2006 is exceeding the
target.
4 2
BV183a*
The average length of stay in
bed and breakfast
accommodation of households
that are unintentionally
homeless and in priority need
1.2 2.79 2.57 1.64
Performance improvement from 1.81
weeks to 1.64 weeks from November
to December 2006. Current
performance within the middle
threshold. The target of 1.2 is
ambitious to take Hillingdon into the
top quartile for this indicator.
Position at December 2006 shows
that 8 families with a combined
Length Of Stay of 13.14 weeks have
impacted this PI. This correlates to
an annual average of 1.64 weeks.
4 2
ITEM 06 council plan appendices.xls 63
Best Value Performance Indicators - Quarter 3
Appendix D
PI REF NO DEFINITION TARGET Q1 Q2 Q3 Q4
Director's
Forecast
for Year
End
Comments
Outturn
04/05 in
Quartile
04/05
Outturn
05/06 in
Quartile
05/06
BV183b*
The average length of stay in
hostel accommodation of
households that are
unintentionally homeless and
in priority need
16 22.57 19.84 26.75
Performance improvement from
November (31.1 weeks) to
December 2006 (26.75 weeks).
Change in advice from DCLG (Oct
06) has meant that ALL past Hostel
tenancies are now to be included in
this PI. 3 families with a combined
length of stay of 6.33 weeks have
had a positive impact on this PI in
December 2006. The position at
December 2006 is now 17 families
with a combined length of stay of
454.71 weeks giving an average of
26.75 weeks. Achieving the target is
dependant on the procurement of
private sector accommodation.
4 4
BV212
Average time taken to re-let
local authority housing
38 35 31 31
On Target. Performance at the end
of December 2006 is exceeding the
target.
n/a 3
BV82a(i)*
Percentage of household
waste which has been sent by
the Authority for recycling
18.00% 16.00% 16.40% 16.90%
BV82a - The end of year projection
based on the first 9 months is 17.9%
a slight worsening since last month
2 3
BV82a(ii)
Tonnage of household waste
recycled
23,070 5562 11007 16298
Slightly below target but the best
months are usually later in the year.
N/A 1
BV82b(i)*
Percentage of household
waste sent by the Authority for
composting
12.50% 16.00% 14.30% 13.40%
BV82b - End of year projection
based on the first 9 months has
remained at 11.6% - an improvement
on last month but still below target.
However, note that composted
tonnages are subject in large part to
prevailing weather patterns.
1 2
ITEM 06 council plan appendices.xls 64
Best Value Performance Indicators - Quarter 3
Appendix D
PI REF NO DEFINITION TARGET Q1 Q2 Q3 Q4
BV82b(ii)
Tonnage of household waste
composted
Percentage of the total
BV82a & b tonnage of household waste
(as per CPA) arisings which have been
recycled or composted
Number of kilograms of
BV84a* household waste collected per
head of the population
BV86
BV91b*
Cost of household waste
collection
Percentage of households
resident in the authority's area
served by kerbside collection
of recyclables (two
recyclables)
16,020.00 5,557.00 9,571.00 12883
30.50% 32.00% 30.70% 30.30%
515 139.7 265.7 381.2
£52.00 £62.14 £59.90 £58.93
BV100 Temporary Road closures 1.7 1 2.3 3.1
BV165*
The percentage of pedestrian
crossings with facilities for
disabled people, as a
proportion of all crossings in
the local authority area
Director's
Forecast
for Year
End
Comments
Above target but these are the better
months, tonnages could drop in the
fourth quarter.
BV82a+b - End of year projection
based on the first 9 months is 29.5% -
an improvement on last month which
was 29.4%%.
BV84 - Has improved by 18.51kgs
compared to the same period last
year.
Cost of waste collection per
household. Figure still includes
Contact Call centre costs. Reduction
due to reported forecast saving on
month 6 monitoring exercise. Still
forecast to be Green.
Outturn
04/05 in
Quartile
04/05
Outturn
05/06 in
Quartile
05/06
N/A 1
N/A
N/A
4 4
3 3
100% 100% 100% 100.00% 1 1
100.00% 83.00% 83.00% 87.60%
A significant factor this year has
been the construction of the new
roundabout on Stockley Road. (182
days out of a total of 370 in the first
six months)
Programme of works in place to
achieve 100% by March 2007. Work
due to start in October on those
crossings that do not meet the
current standards.
4 4
4 3
ITEM 06 council plan appendices.xls 65
Best Value Performance Indicators - Quarter 3
Appendix D
PI REF NO DEFINITION TARGET Q1 Q2 Q3 Q4
BV215a
BV215b
BV218a
BV218b
BV106*
The average number of days
taken to repair a street lighting
fault, which is the under the
control of the local authority
The average number of days
taken to repair a street lighting
fault, where response time is
under the control of a
Distribution Network Operator
(DNO)
Percentage of new reports of
abandoned vehicles
investigated within 24hrs of
notifications
Percentage of abandoned
vehicles removed within
24hours from the point at
which the authority is legally
entitled to remove the vehicle
Percentage of new homes built
on previously developed land
Director's
Forecast
for Year
End
Comments
Outturn
04/05 in
Quartile
04/05
3 1.74 1.17 1.16 n/a 1
30 36.39 37.9 43.27
This figure is for 82 defects and is
outside the control of the authority.
Outturn
05/06 in
Quartile
05/06
n/a 2
99.90% 100.00% 100.00% 100.00% n/a 1
99.90% 100.00% 100.00% 100.00% n/a 1
95.00% 100.00% 100.00% 100.00% 1 1
BV109a*
Percentage of major planning
applications determined within
13 weeks
70.00% 76.90% 69.80% 68.80%
Above the National target but below
our local target but because of small
numbers expected to be above
target for the end of the year.
1 2
BV109b*
Percentage of minor planning
applications determined within
8 weeks
76.00% 76.20% 73.90% 73.00%
Above the National target but below
our local target, by three points,
being monitored, drop due in part to
planned clearance of old applications
& fluctuations in volume.
2 3
ITEM 06 council plan appendices.xls 66
Best Value Performance Indicators - Quarter 3
Appendix D
PI REF NO DEFINITION TARGET Q1 Q2 Q3 Q4
Director's
Forecast
for Year
End
Comments
Outturn
04/05 in
Quartile
04/05
Outturn
05/06 in
Quartile
05/06
BV109c*
Percentage of other planning