Download Rider Guide - Metrolink

metrolinktrains.com

Download Rider Guide - Metrolink

SOUTHERN CALIFORNIA SYSTEM MAP

ROUTES | FARES | ANSWERS

map courtesy of


HOW TO RIDE

1 FIND YOUR STATION

For stations near your home and destination, check the

map on the other side or use the Metrolink Trip Planner.

2 PLAN YOUR TRIP

Check the timetable and arrive at your station at least

15 minutes before departure. Timetables are available at:

+ metrolinktrains.com + Any Metrolink station

+ 800-371-5465 (LINK) + Any Metrolink train

On the go? Visit metrolinktrains.com or use the Metrolink

Trip Planner.

3 BUY YOUR TICKET

Tickets are not sold onboard the train! Ticket vending

machines and ticket validators are located on Metrolink

train platforms. Purchase a ticket prior to boarding the train.

Please present your ticket to any fare inspector upon request.

4 BOARD THE TRAIN

Check for the track number at stations with more than one track.

Some stations serve more than one train line so check the electronic

sign in the exterior window of the passenger car before boarding.

This sign indicates the final station stop for the train and

should match the station indicated as the final stop on your

timetable. Please stand behind the platform line for your safety.

5 EXIT THE TRAIN

The conductor will announce each station prior to arrival.

After exiting the train, use your Metrolink ticket to ride

many connecting buses, shuttles and rail lines for free!

For a full list of free transfers, visit metrolinktrains.com

Metrolink is accessible to persons with disabilities

+ Passengers requiring boarding assistance should wait at

the top of the access ramp located at the end of the platform.

Wheelchairs can only be accommodated on the lower level of

the passenger car that stops opposite the platform access ramp.

+ L.A. County Access Services ID card holders can ride any

Metrolink train at no cost except for the Inland Empire-

Orange County Line. With 48-hour advance request and

based on availability, assistance can be provided to passengers

at stations who are new or unfamiliar with the Metrolink

system. Call 800-371-5465 to schedule assistance with the

Passenger Education Program.


PURCHASE A TICKET

1 SELECT ORIGIN AND DESTINATION

The origin station will automatically be the boarding station

where you are located.

2 SELECT TICKET TYPE

Ticket vending machines offer a variety of ticket types. The

one best suited for you depends on how often you plan to ride

Metrolink. Check the “Fares” panel for a detailed description

of fares and ticket types.

+ One-Way Ticket – choose “same day” or “future dated”

+ Round-Trip Ticket – choose “same day” or “future dated”

+ Weekend Day Pass

+ 7-Day Pass

+ Monthly Pass

+ Special Tickets – Other promotional ticket types. Special

Tickets may not be available at all ticket vending machines.

PLEASE VERIFY YOUR TICKET PURCHASE.

METROLINK TICKETS ARE NONREFUNDABLE.

3 SELECT NUMBER OF TICKETS

Ticket vending machines allow you to purchase multiple

tickets, including tickets for adults, children, seniors, students,

military, and persons with disabilities.

4 SELECT PAYMENT OPTION

Most Metrolink ticket vending machines accept Visa,

MasterCard, American Express, Discover, Diners Club, debit

cards and cash. Several ticket vending machines accept credit/

debit cards only.

5 SWIPE DEBIT CARD/INSERT CASH

If you pay by debit card, enter your PIN and press “Enter.”

Ticket vending machines do not accept $100 bills.

6 TAKE YOUR TICKET & RECEIPT

NOTE: Receipts are not dispensed with cash payments.

NOW YOU’RE READY TO RIDE!

FOR TICKET PRICES, PLEASE VISIT METROLINKTRAINS.COM


FARES

METROLINK FARES ARE CALCULATED based on a formula using

the shortest driving distance between stations. To find out the

fare for your trip, check out any of the following:

+ metrolinktrains.com

+ 800-371-5465 (LINK)

+ An automated ticket vending machine (located

at every Metrolink station)

TICKET TYPES:

+ ONE-WAY TICKET

Valid for a single one-way trip between the origin and

destination stations. One-Way Tickets are valid for trips

starting within three hours from time of purchase. Best

for those who travel infrequently and plan to stay at their

destination for more than one day.

+ ROUND-TRIP TICKET

Valid for a round-trip on the same day between the origin

and destination stations. Travel must begin within three

hours from time of purchase and end that same day. Ideal

for infrequent travelers who complete their trip in one day.

+ 7-DAY PASS

Valid for unlimited travel during a seven-day period

between station pairs starting on the day the pass

is purchased.

+ MONTHLY PASS

Valid for unlimited travel between the origin and

destination stations during the calendar month printed

on the pass. Monthly Passes are sold from the 25th of the

current month to the 5th of the new month. Also valid for

unlimited system wide travel starting at 7:00 p.m. Friday

through Sunday at 11:59 p.m.

WEEKEND DAY PASS

Metrolink offers the Weekend Day Pass for only $10 per

person. This pass is good for unlimited systemwide travel

on Saturday or Sunday.

The Weekend Day Pass is accepted for free transfers on most

connecting transit services.

FARE DISCOUNTS

CHILD

Ages 5 and under

Three children ride free with an adult using a valid ticket –

each additional child pays youth fare

YOUTH

Ages 6 to 18

Weekdays – regular fare

Weekends – 25% off One-Way and Round-Trip tickets

SENIOR

Ages 65 and over

25% off Monthly and 7-Day Passes. 50% off One-Way and

Round-Trip tickets. Please present photo ID with date of birth

to the any inspector upon request.

PERSONS WITH DISABILITIES

25% off Monthly and 7-Day Passes. 50% off One-Way and

Round-Trip tickets. Please present proof of eligibility to any

fare inspector upon request:

- L.A. County Transit Operators Association ID card

- Reduced fare ID card from other transit systems

- Medicare ID card

- DMV placard ID card

- L.A. County Access Services ID card holders can ride free

on any Metrolink train except for the Inland Empire Orange

County Line (IEOC)

STUDENTS

- 15% off Monthly and 7-Day Passes, One-Way and

Round-Trip tickets

- No age restriction

- Student ID required by fare inspector upon request

ACTIVE MILITARY

- 10% off One-Way and Round-Trip tickets

- Proof of valid Common Access Card with “Active Duty”

printed on front required by fare inspector upon request

METROLINK TICKETS ARE NONREFUNDABLE.


ONBOARD INFORMATION

ONBOARD AMENITIES

You can enjoy the following amenities on each Metrolink train:

+ Tables for reading, watching a movie or getting some

work done

+ Power outlets for your electronic devices in most cars

+ Restrooms and drinking water in each car

ONBOARD POLICIES

WHAT’S ALLOWED ONBOARD

+ Bags/Luggage: Store bags under your seat

+ Pets: Animals must be in a small pet carrier under the seat

or on your lap

+ Bikes: Secure and store in the designated storage area

+ Boogie Boards: Store under the seat or in the designated

storage area

+ Strollers: Secure strollers in the designated storage area

WHAT’S NOT ALLOWED ONBOARD

+ No feet on seats

+ No smoking or alcohol

+ No motorized bikes

+ No blocking aisles, seats or emergency exit windows

+ No occupying empty seats with carry-on items

+ No soliciting

ONBOARD ETIQUETTE

+ Be considerate of others when using your cell phone. Please

use a headset when listening to music or watching DVDs.

+ Allow other passengers to exit before boarding the train

+ Snacks are allowed, but please use the trash cans onboard

+ Keep designated seats available for seniors and persons

with disabilities

+ Shoes and shirt are required

+ Each rider may occupy only one seat

+ A rider may not save seats for people getting on at a

future station

Visit metrolinktrains.com for more on Metrolink policies.


QUIET CARS

ALL METROLINK TRAINS

HAVE A CAR DESIGNATED

AS THE “QUIET CAR”

MONDAY THRU FRIDAY.

Metrolink Quiet Cars are intended to be a peaceful atmosphere for those who want

to rest or work without noisy distractions. Look for the words “Quiet Car” on the

changeable message sign on the side of the passenger car or the signs posted on

the inside of the car. The Quiet Car is the second passenger car located from the

locomotive. Ask train personnel if assistance is needed locating the car.

QUIET CAR GUIDELINES

To ensure that our Quiet Cars live up to their

name, we encourage passengers to follow the

guidelines below:

+ No Loud Talking. If you’d like to carry on a

conversation, please relocate to another car.

+ Mute Your Device: Customers may not use

any devices with audio features enabled or

without headphones, including:

- mobile phones

- pagers

- handheld games

- laptop computers

- portable CD or DVD players

Customers using headphones must keep the

volume low enough so that the audio cannot

be heard by neighboring passengers.

Metrolink personnel may ask passengers who

fail to follow these guidelines to relocate to

another car.

SEATING

Seating is available on a first-come, first-served

basis and cannot be reserved. There is no

additional charge to sit in a Quiet Car.

To provide space for all who want to ride in the Quiet

Car, passengers may occupy only one seat. Please do

not use additional seats for personal belongings.


BIKE CARS

BIKES ON BOARD. THE NEW WAY TO COMMUTE.

Metrolink has added Bike Cars to accommodate more bicycles on select trains.

Bike Cars are identified by a yellow “Bike Car” decal on the side of the train or

bike train wrap.

BIKE GENERAL INFORMATION

Bikes are allowed on ALL Metrolink train cars. Each train car is designed to hold three bikes.

The special Bike Cars are designed to hold 18 bikes on the lower level.

BIKE STORAGE AT STATIONS

Most Metrolink stations offer bike racks or bike lockers for passengers. Please refer to the Metrolink

website under “Stations” to verify if bike amenities are available.

BIKE GUIDELINES

+ Bikes must be safely secured within the bike storage area

+ Bikes must never block aisles or doors

+ Bicyclists must follow the conductor’s instructions to relocate or board an alternative car due to

overcrowding and/or if space is needed for a passenger in a wheelchair

+ Only single-rider bikes are allowed

+ Battery-powered scooters and wheelchairs are permitted

+ Folding bikes are allowed on the train and must be stored in the bike storage area

Not allowed:

+ Gas-powered vehicles

+ Mopeds, motor, tandem and three-wheeled bikes

+ Segways (except when used as a mobility device for persons with disabilities)

+ Riding bikes onboard the train or on the station platform

Violating the bike rules may result in removal from the train.


AT METROLINK, SAFETY IS FOUNDATIONAL.

SAFETY AT THE STATION

+ Always walk on or toward the station platform

+ Only use pedestrian crossings when it is safe to do so

+ Always follow directional signs and markings that let you

know where it is safe to cross the tracks and always

watch for trains—look both ways

+ STAY ALERT. Around train tracks or in stations, use caution

when using headsets or cell phones

+ Always wait behind the platform line while standing on

the platform

+ Always allow passengers to exit the train before boarding

+ Always use caution when stepping onto a train

SAFETY ON THE TRAIN

+ Always hold the handrail when climbing or descending stairs

+ Always store belongings under the seat or on your lap, not in

the aisles

+ Never leave bags unattended on the platform or on the train

+ Emergency evacuation instructions are available on all cars

+ Never lean on the doors or attempt to hold them open

+ The emergency brake is ONLY to be used to stop the train

in the event of an emergency by authorized personnel.

For medical emergencies, contact the Conductor.

To view additional information on safety,

visit metrolinktrains.com.

BE SAFE. BE SMART.


METROLINK SYSTEM MAP

101

Goleta

Santa Barbara

Carpinteria

Ventura

126

East Ventura

VENTURA

COUNTY

Oxnard

Camarillo

Moorpark

23

101

5

118

N

MAP NOT TO SCALE

405

Simi Valley

Chatsworth

Newhall

Northridge

Van Nuys

Santa

Clarita

210

Via

10

Burbank-Bob Hope

Airport

14

Princessa

Sylmar/San Fernando

Sun Valley

Lancaster

Palmdale

Vincent Grade/

Acton

Glendale

134

Downtown Burbank

L.A.Union Station

LOS ANGELES

COUNTY

605

210

Cal State L.A.

El Monte

Baldwin Park

Covina

Pomona (North)

Claremont

10

15

SAN BERNARDINO

COUNTY

Montclair

Upland

Rancho Cucamonga

Fontana

Rialto

San Bernardino

215

210

10

PACIFIC OCEAN

METROLINK ROUTES

Antelope Valley Line

Inland Empire-Orange County Line

Orange County Line

Riverside Line

San Bernardino Line

Ventura County Line

91 Line

LAX Airport

405

105

110

metrolinktrains.com

Rail Transfer Station

Metrolink/Amtrak

Shared Station

Amtrak Pacific Surfliner

Metro Rail/Metro Bus

LAX FlyAway Bus

Effective August 15, 2013

710

Montebello/Commerce

91

Norwalk/Santa Fe Springs

605

Buena Park

Fullerton

405

Industry

5

22

Anaheim

57

Orange

John Wayne

Airport

Placentia

Downtown

Pomona

Future Station

55

Santa Ana

60

55

Tustin

405

5

Irvine

91

San Juan Capistrano

E. Ontario

San Clemente

15

W. Corona

Anaheim

Canyon N. Main

Corona

San Clemente Pier

Pedley

15

5

91

Laguna Niguel/

Mission Viejo

Oceanside

Solana Beach

Riverside-

La Sierra

ORANGE

COUNTY

5

76

Riverside-

Downtown

RIVERSIDE

COUNTY

215

78

San Diego

60

SAN DIEGO

COUNTY

To Escondido


METROLINK CONTACT INFO

FOR INFORMATION

800-371-5465 (LINK) • metrolinktrains.com

SPEECH AND HEARING IMPAIRED

800-698-4TDD (4833)

MEMBER AGENCIES

Metrolink is operated by the Southern California Regional

Rail Authority and serves Los Angeles, Orange, Riverside,

San Bernardino, Ventura, and North San Diego counties.

The Southern California Regional Rail Authority, a joint

powers authority made up of an 11-member board

representing the transportation commissions of Los

Angeles, Orange, Riverside, San Bernardino and Ventura

counties, governs the service.

MAILING ADDRESS

One Gateway Plaza, 12 th Floor • Los Angeles, California 90012

LOST AND FOUND

Found items are kept at Los Angeles Union Station.

Call 800-371-5465 (LINK) to report a lost item.

FOLLOW METROLINK ON

metro.net

octa.net

Insta

rctc.org

sanbag.ca.gov

goventura.org

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