Public sector

public 

sector 

Partner guide 2011/12 

onwindows.com

forEword 

PUBLIC SECTOR partner guide 2011/12 

Raising 

the bar 

Welcome to the Public Sector Partner Guide 2011/12. 

This second edition of our annual directory for the 

public sector brings together almost 200 companies from the 

Microsoft partner community in Europe, the Middle East and 

Africa that are all working to develop technology solutions that 

exceed their customers’ expectations and stand them in good 

stead for the future. 

Providing solutions for public sector organisations brings 

its own set of demands, such as stringent document and data 

management guidelines, legal compliance and information 

security issues. The diverse needs of government, health and 

education institutions also challenge technology companies to 

stay ahead of the game and deliver solutions that raise the bar 

for innovation, which is just what the organisations featured 

in the following pages strive to do. 

The US Air Force, the United Nations Environment 

Programme and The London Borough of Hackney are just a 

few of the high-profile names featured here that have benefited 

from Microsoft partner expertise using technologies such as 

Dynamics CRM and SharePoint. You can learn more about 

this and other examples of game-changing technologies 

through the examples of successful solution implementations 

showcased in the following pages. 

You will also hear from leading experts in their field about 

the issues that are affecting their companies, as well as find 

a detailed catalogue of companies that are committed to 

delivering industry-relevant products, solutions and services. 

public 



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Information on all the technology partners listed in this guide 

and more, as well as partners for other industry sectors, can be 

accessed in our online Partner Directory at www.onwindows.com. 

We hope you find the guide a valuable and informative resource. 

Microsoft Tag 

Scan or snap the tag below for direct access to our online 

Partner Directory of solution providers. To get a Tag Reader, 

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Per Bendix Olsen 

Partner Director 

WE Public Sector 

Microsoft 

1

contents 


Viewpoints 

Efficient e-government – but how? 09 

Markus Schenk, 

Product Marketing Owner eGov, Fabasoft 

Leading a horse to water 13 

Greg Milliken, 

President, Motive Systems 

Creating an electronic payment foundation 17 

Koby Levy, 

VP International Operations, Netwise Applications 

37 

Business intelligence for the public sector 21 

Paul Barber, President, 

PROPHIX Software 

Standing out from the crowd 25 

Marica Labrou, 

General Manager Integrator Division, SingularLogic 

43 

13 

55 

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3

contents 


In Practice 

Bridgwater College 29 

2X Software 

Multi Channel Citizen Service 31 

Ackinas 

OSCI Messaging 33 

bremen online services 

Mutas 35 

Cegeka 

Vaasa Central Hospital 37 

Commit 

US Air Force Medical Service 39 

Concept Searching 

Motor Vehicle Periodical Inspection 41 

E-enterprises 

Austrian Federal Ministries 43 

Fabasoft 

Changing the way the system works 45 

First Impression My Clinic 

Eagle Crisis Management System 47 

Geodan 

Healthcare Solutions 49 

Glintt 

Sochi 2014 Organizing Committee 51 

GMCS 

IBAS and SPDM 53 

HIS 

European Hospitals 55 

Imatis 

Open Innovation Community 57 

Induct Software 

Finland’s State Treasury 59 

Innofactor 

Wolverhampton City Council 61 

Learning Possibilities Group 

E 

United Nations Environmental Programme 62 

Motive Systems 

Output Management 65 

Neopost 

The National Board of Health, Denmark 67 

Netcompany 

Israeli Procurement Authority 69 

Netwise 

‘Loja do Cidadao’ 71 

Newvision 

Nexor Watchman 73 

Nexor 

Wayne State University 75 


The Danish Agency for Governmental Management 77 

Resultmaker 

Urban Planning Authorities, Greece 79 

SingularLogic 

Danish Prison and Probation Service 81 

solvo it 

Sweden’s Municipal Authorities 83 

Stream Shed 

Twents Carmel College, the Netherlands 85 

Switch 

Housing Benefit Recovery System 87 

TCS Computer Services 

The London Borough of Hackney 89 

Team Knowledge 

Laboratory Management System 91 

vision4health 

Macedonian Institutions 93 

Vista Group 

Oporto School of Engineering 95 

Vortal 

Directory 

Solutions Index 98 

Companies A-Z 124 

5

partners 

partner guide 2011/12 

Microsoft (NASDAQ ‘MSFT’) is the world leader in software, services and 

solutions that help people and businesses realise their full potential. The 

company offers a wide range of products and services designed to empower 

people through great software – anytime, any place and on any device. 

Publishing Partners 

Sponsors 

7

viewpoint 

e-government 

Markus Schenk 

Product Marketing Owner eGov, Fabasoft 

Efficient e-government – 

but how? 

Markus Schenk discusses the advantages of an effective e-government system 

With over 20 years of practical 

experience in the field of public 

sector services, we have seen lots of 

trends, strategies and government 

master plans. But the outcome 

has seldom met expectations. 

What has happened? And what do 

leading e-government countries and 

organisations do that is so different 

and so much better? 

Requirements for a public 

sector organisation have changed 

considerably during the last two 

centuries and even if the Internet 

and Web 2.0 have been classified as 

“not relevant” by many public sector 

organisations, no one can stop this 

evolution now. It started with an 

almost yearly demand for public sector 

refurbishment in terms of efficiency 

and public responsiveness in daily life, 

as well as a growing impact from cost 

cutting. But only a few recognised this 

challenge as an ongoing process. 

To begin with let us break down 

the reason why results did not match 

public expectations even though 

budgets have increased year by year. 

The first reason is a misinterpretation 

of the actual state. The current situation 

with popular hybrid internal processes 

based on paper, e-mails and office 

documents led most organisations – 

even in other industries like finance 

– to a lack of consistent documents or 

case information and non-observance 

of organisational and legal rules, 

known commonly as legal compliance. 

Thus the definition of comprehensive 

software requirements and service 

levels will not solve the organisational 

problem. 

Another reason is lacking flexibility. 

E-government projects very often 

stand out due to their lengthy lead 

times, even if requirements change 

constantly. 

A limited view of the whole issue 

also warrants mention. Installation of 

many small information technology 

islands is a fast way to achieve initial 

results but will consume all budgets 

if these islands have to be connected. 

There are many more reasons why 

e-government projects and solutions 

did not satisfy expectations, but let 

us take a look at leading countries 

– in the case of the yearly European 

e-government rankings – there 

are some significant factors worth 

mentioning: 

Best practice 

Some people tend to reinvent the 

wheel as often as possible. To be 

successful it is essential to use 

best practice not only in terms of 

the projects themselves but also 

with regard to field tested software 

products. E-government projects 

“A permanently changing 

environment demands 

agility – this has become 

a growing requirement for 

implementing successful 

e-government solutions” 

9

are projects to assemble standard 

products together based on open Web 

interfaces and establish organisational 

requirements. By focusing on software 

development, the technical focus will 

push the organisational requirements 

aside and the project will fail. 

Commitment 

E-government projects need top 

management responsibility, but what 

does this mean? According to the 

commonly hybrid and not compliant 

work, leading countries or government 

bodies established organisational 

groundwork which allowed for 

entirely electronic work. This includes 

preparing all staff for changes as well 

as establishing the legal requirements. 

There is no way of bypassing this 

mandatory requirement. Many of 

our customers recognised this fact 

and therefore it has been possible to 

use our applications throughout the 

organisation. As a result, hybrid work 

has been stopped and compliance has 

been achieved again. 

Implementation of reusable core 

components 

Reusable components provide a 

solid base for establishing complex 

e-government infrastructures. Base 

components include at least a 

standardised office tool, messaging 

system, authentication system, 

enterprise resource planning (ERP) 

system and a content repository 

(enterprise content management 

system). All these components 

must be used within the whole 

organisation to ensure financially 

feasible infrastructure even in times 

of permanent change. Therefore, a 

consolidation of comparable processes 

(for example financial processes and 

“To be successful it is essential to use best practice not only in 

terms of the projects themselves but also with regard to field 

tested software products” 

content-based processes) has been 

enforced by leading organisations to 

keep the number of systems running 

as low as possible. A high number of 

running applications is a typical sign 

of high operating costs, which results 

in insufficient financial flexibility. 

Many of our experienced customers 

will confirm these statements. Our 

customers use Fabasoft eGov-Suite 

as a collaboration tool, for document, 

records and workflow management, 

as an organisational archive, as online 

service integrated into existing portals 

and also as a backbone for vertical 

applications and other online services. 

This reuse gives our customers the 

opportunity to benefit from flexible 

adaptations and efficient rollout 

throughout the organisation. 

Citizen/customer orientation 

The world is changing all the time, 

the phrase ‘customer orientation’ 

applies to government bodies as well 

as commercial companies. Customer 

orientation constitutes a demand for 

online services for digital natives, as 

well as for nearly all other citizens. 

Compared to the successful Web 2.0 

enterprises, governments have the 

same customers and so they have the 

same demands: transactional online 

services, a low technical entry barrier, 

24/7 availability, premium and efficient 

service quality and are easy to use. 

Our customers will confirm this 

through practical experience. Easy to 

use transactional online services will 

be accepted by customers/citizens even 

without exhausting marketing measures. 

Incidentally, that is a great opportunity 

to speed up your internal processes. 

Some of our customers created a whole 

new presence by providing transactional 

online services and reduced internal 

efforts and expenses. 

A p e r m a n e n t l y c h a n g i n g 

environment demands agility – this 

has become a growing requirement 

for implementing successful 

e-government solutions. This means 

that the result has to match the 

customer/citizen needs at the end 

of the project. Adoption is required 

during the implementation, which 

has to be enabled from the project 

organisation, as well as the products 

used. Our professional services 

experts are specially trained for agile 

methods to enable our customers to 

focus on required changes and profit 

from these opportunities. 

Currently our public sector 

customers have licensed Fabasoft 

eGov-Suites for more than 150,000 

users as an internal backbone for 

document-oriented processes and also 

for use as transactional online service 

is growing constantly. Thus we are 

proud to be a part of numerous best 

practice implementations in Europe 

,which allow for dealing with actual 

challenges such as cloud computing 

and open government. 

Markus Schenk is product marketing 

owner eGov at Fabasoft 

www.onwindows.com

viewpoint 

Document management 

Greg Milliken 

President, Motive Systems 

Leading a 

horse to water 

Minimising change is the key to document management success, says Greg Milliken 

What is meant by minimising change 

in relation to the implementation of a 

document management system? Isn’t 

adopting document management 

all about changing the way people 

work to improve processes for 

organising and managing company 

documents with the goal of 

reducing time wasted looking for 

documents, improving information 

reuse, ensuring compliance with 

regulations and standards, and 

minimising or eliminating conflicts 

and loss of data? Yes, it is, but 

to gain those benefits consistent 

usage and adoption across the 

company or organisation is of 

critical importance. When I think 

of the challenges faced in deploying 

technology solutions such as 

document management, it brings to 

mind an old saying: “you can lead a 

horse to water but you can’t make 

him drink.” 

It may sound obvious to say that 

one way to ensure rapid and broad 

adoption of a new system is to make 

it easy to use, but it’s not the full 

story. Clearly, the reason companies 

adopt technologies like document 

management is to derive benefits for 

the company at an organisational or 

corporate level, and the pursuit of this 

goal can create a top-down mentality, 

where users are required to learn 

the new system and conform to new 

processes. Frequently, the required 

changes to processes and behaviours 

associated with a new technology 

solution are significant, and achieving 

broad adoption and consistent use 

becomes an enforcement effort. Often 

users will look for ways to bypass the 

system to avoid the real or perceived 

additional effort. In the case of a new 

document management system where 

documents are stored in a centralised 

vault, it is not uncommon for users to 

sidestep the new processes and try to 

keep working the way they did in the 

past, only uploading documents to the 

vault when they are finished or when it 

is convenient. If they can get away with 

it, often they’ll just bypass the new 

system entirely, and management will 

never know until a problem or issue 

is encountered later on. So imagine 

the impact of a majority, or even a 

significant minority, of employees 

working around the system like this; it 

undermines the process, lengthening 

the time it takes for the company to 

achieve a return on investment in the 

new system, or worse, it leads to a 

failed implementation. 

But what if the new system’s 

benefits were so immediately 

apparent that it made the users’ dayto-day 

work easier? In addition, a 

key to this sort of widespread, rapid 

“The reason companies 

adopt technologies like 

document management 

is to derive benefits 

for the company at an 

organisational or 

corporate level.” 

13

adoption is to look for solutions that 

minimise changes to users’ current 

behaviour. In the case of document 

management, what if users could 

continue to work as they always 

have? And what if they immediately 

and personally began accruing the 

benefits of faster and better search, 

along with assured access to the most 

up-to-date document by eliminating 

duplicates, in addition to seamless 

access to past versions, and so on? 

Rather than the top-down push, 

by simplifying users’ day-to-day 

work from the bottom up, the pull 

effect is created, rapidly achieving 

widespread, consistent adoption and 

maximising the return on investment 

on the new system. 

Greg Milliken is president of Motive 

Systems 

“A key to widespread, rapid 

adoption is to look for 

solutions that minimise 

changes to users’ current 

behaviour” 

www.onwindows.com

viewpoint 

Electronic payments 

Koby Levy 

VP International Operations, Netwise Applications 

Creating an electronic 

payment foundation 

Koby Levy explains why public sector organisations need a central government e-payments solution 

In a world motivated by the 

information revolution, where the 

World Wide Web and mobile phones 

have been turned into a platform for 

electronic commerce, government 

and public organisations are 

required to enable citizens to make 

their payments online or by mobile 

phones, safely, quickly and easily. 

The challenge 

The requirements of a government 

e-payments system, designed to 

facilitate the online payment of various 

government taxes and fees, are quite 

different than those of traditional 

e-payments systems. 

Government e-payments systems 

should: 

• Easily integrate with various 

back-end systems (different local 

governments, departments and 

public organisations) in order to 

obtain payment details and report 

back the payments made 

• Serve various end users (citizens, 

corporations, businesses or 

business representatives) 

• Support all payment types 

(voucher payments, service fees, 

product catalogue or referrals – 

i.e. business registration renewal 

fees, council taxes, building 

tax payments and land registry 

information) 

• Enable different payment methods 

(debit/credit card, direct online 

bank transfer and PayPal) 

• Provide a holistic view of all 

government payments. 

Enterprise or other banking 

e-payments solutions are ill suited to 

government needs. These solutions 

are concerned mainly with the 

management of product catalogues 

and inventories that are of little 

interest to governments. They do 

not support ad-hoc generation of 

personalised payment items or 

provide tight integration with a large 

variety of back-end systems, which are 

some of the unique requirements of a 

government e-payments foundation 

solution. In order to overcome this 

challenge, a central solution capable 

of matching these requirements needs 

to be implemented. 

Introducing GPay 

Netwise has been developing its 

government specific e-payments 

platform product for many years. It 

has been put to the test in real life and 

ever since has been carefully enhanced 

and upgraded to what it is today. The 

GPay product is a complete solution 

for government e-payments. 

Gpay generates personalised 

payment items through different 

“The requirements of a 

government e-payments 

system, designed to facilitate 

the online payment of 

various government taxes 

and fees, are quite different 

than those of traditional 

e-payments systems” 

17

procurement processes, as well as 

referral payments. 

scenarios, either as a full payment 

process or payment referral, enabling 

transactions received from a variety of 

sources. It supports the consolidation 

of various payments using the same 

infrastructure, and allows for any type 

of charge including the sale of shopping 

basket ‘tangible’ items such as books 

and publications. It provides full 

management and monitoring facilities. 

A success story is the national 

e-payment service for the government 

of Israel where nearly 2,000 types 

of payment vouchers from over 200 

government ‘store fronts’ are processed 

yearly, generating more than 2.5 million 

transactions and US$2 billion of income. 

Gpay – Netwise’s e-gov e-payments 

complete solution 

Gpay is a complete solution, designed 

specifically with and for governments, 

both national and local. It is designed 

to introduce the key e-services for 

improving the connection with citizens 

by supporting all type of payments 

electronically by any channel, all day 

and every day, using any acceptable 

payment method. It provides 

central control over all electronic 

funds transactions throughout the 

government, while unifying the user 

interface, system behaviour and 

governmental overall branding, along 

with personalisation of properties for 

each service or organisation. Gpay 

offers short time to market – within 

a few weeks the first e-service can 

be established. Over and above the 

rest, Gpay is proven to significantly 

reduce costs and increase government 

payment visibility by cutting down 

manual work by payers and receivers 

and by creating instant visibility of who 

paid for what and when. 

Gpay’s advantages 

• Easily integrates with various 

government back-end systems such as 

enterprise resource planning or billing 

• Designed for both private citizens 

and organisations/corporations 

• Supports all payment types 

• Enables all e-payments methods 

• Provides a holistic payments 

solution 

• Offers a range of payment channels 

• Supports full sales and 

Gpay is built on top of Microsoft 

Commerce Server, a reliable, flexible 

and extendible e-commerce platform. 

It utilises standard features available 

on Commerce Server such as the 

shopping cart, and checkout and some 

of the administrative modules. 

As a pre-packaged solution, Gpay 

can be easily deployed out of the 

box, with the necessary minimal 

customisation being carried out using 

the Gpay payment service deployment 

wizard. If required, it can also be 

extended or be used as an SDK on top 

of which a customised government 

commerce solution, serving some 

specific, advanced need, may be built. 

One Gpay installation can easily 

support a multitude of different 

payment services, involving different 

payment processes, interacting with 

different government back-end systems, 

using different protocols, and crediting 

different beneficiaries and bank accounts. 

This enables government departments 

to consolidate their various e-payment 

operations, saving on infrastructure, 

development and maintenance costs. 

The Israeli Ministry of Finance 

The ministry has been using the GPay 

payment server since 2001 as part of 

the national e-government project. Gpay 

offers nearly 200 payment services for 

most of the government ministries 

and agencies, with new services added 

constantly. About 200,000 e-payment 

transactions are made through the 

server on a monthly basis with a total 

value of more than US$2 billion yearly. 

Koby Levy is VP, international operations 

at Netwise 

www.onwindows.com

viewpoint 

Corporate Performance Management 

Paul Barber 

President, PROPHIX Software 

Business intelligence 

for the public sector 

Paul Barber looks at the challenges of extracting the right data to integrate with a true BI solution 

A true business intelligence (BI) 

solution simplifies information 

discovery and analysis, making 

it possible for decision makers 

at all levels of an organisation 

to easily access, understand, 

analyse, collaborate and act 

on information, anytime and 

anywhere. Unfortunately, typical 

BI solutions tend to support only 

traditional data sources that were 

designed to enhance business 

applications. Therefore, BI in 

the public sector only becomes a 

worthwhile investment when data 

trapped in several application silos 

is integrated. 

Solutions such as PROPHIX have 

the ability to integrate data from 

multiple sources into a single unified 

view of the business, making the 

most of the plethora of information. 

PROPHIX Software is the leading 

developer of solutions designed 

to automate financial processes 

including budgeting, planning, 

reporting, analysis, and performance 

management and helps solve the 

common challenge of the quality of BI 

information by improving the source 

data with its underlying technology. 

Data integrity involves a whole 

segment of the software industry 

devoted to improving the integration 

of data from existing systems. Extract, 

transform, load (ETL) tools are used 

exactly as it implies – extract data, 

transform it to make it more accurate 

or consistent, and load it into a 

database for eventual display – and 

are sold mainly to larger companies 

that have many legacy systems. Midsized 

companies that use enterprise 

resource planning (ERP) systems often 

have less of a need for ETL tools since 

the ERP takes care of storing data in a 

consistent format. However, even if a 

company has an ERP, it may be better 

to avoid allowing a BI system direct 

access to production data. Directly 

accessing real-time production data 

can cause performance issues with 

those production systems. 

A key component to the success 

of a BI application is an efficient and 

reliable data retrieval process; hence, 

PROPHIX Software embraces the 

superior functionality of Microsoft’s 

Online Analytical Processing 

(OLAP) database for BI applications 

– Microsoft SQL Server Analysis 

Services (SSAS), the standard 

OLAP database in the industry. 

The functional advantages of OLAP 

include the speed of data retrieval, 

flexible reporting capabilities, and 

sophisticated calculations that can be 

defined in the OLAP database. 

Previously called multidimensional 

databases, OLAP databases have been 

”A key component to the 

success of a BI application is 

an efficient and reliable data 

retrieval process” 

21

used in the enterprise software market 

for decades and have been established as 

a powerful technology for many business 

applications. Because of the success 

of Analysis Services, there are many BI 

tools targeted at the mid-market that 

use SSAS as a data source and these are 

becoming a commodity. Because of this, 

PROPHIX was designed to interoperate 

with as many such BI tools as possible. 

PROPHIX is an excellent vehicle for 

creating Analysis Services OLAP cubes 

and importing data into those cubes so 

that BI tools can be used to view the data 

contained in them. 

PROPHIX has been proven to 

grow with companies as the industry 

changes, and, to date, hundreds 

of customers in of all types of the 

public sector – government, health, 

and education – are using PROPHIX 

to create financial models that 

contain data that can be used by BI 

applications. It includes many of 

the key features for data extraction 

and integration, but with a user 

interface that is easy-to-use for non-IT 

professionals. PROPHIX can calculate 

metrics (e.g. revenue/headcount), can 

be used as a mechanism for collecting 

data that is not available electronically, 

and can create OLAP models quickly 

and easily. It is not an ETL product 

or a data warehouse tool, but one of 

PROPHIX’s major strengths is that it 

can be used by a finance professional 

to implement business-focused BI 

applications with minimal need of IT 

expertise or involvement – skills that 

are often in short supply in smaller 

companies. PROPHIX Software has 

had experience with OLAP technology 

since the 1980s and has been 

involved in performance management 

software with the capabilities for the 

development of a BI solution such as 

“A true BI solution simplifies information discovery and analysis, 

making it possible for decision makers at all levels of an 

organisation to easily access, understand, analyse, collaborate, 

and act on information, anytime and anywhere” 

• Enabling non-IT professionals 

to create and maintain Microsoft 

SSAS models, including importing 

structures and data 

• Offering the Ad Hoc Analysis tool 

that can be used for unstructured 

BI access to numerical data and 

includes analytical capabilities such 

as delta analysis 

• Enabling non-IT professionals to 

calculate and maintain metrics in 

a PROPHIX model for use in BI 

applications 

• Including workflow capabilities 

for managing the collection of 

manually entered data for BI 

systems, including e-mail collection 

using spreadsheets. 

PROPHIX perfectly combines 

Microsoft SQL Server technology with 

the business knowledge to offer the 

most effective BI resource and allow 

public sector companies the ability 

to make critical decisions based on 

inclusive information rather than 

incomplete data. With PROPHIX, you 

can integrate operational and business 

information for a better insight into 

performance to improve all levels and 

disciplines of the organisation – from 

optimising budget execution through 

to improving policy and strategy. 

Paul Barber is president of PROPHIX 

Software 

www.onwindows.com

In Morocco, AXELI implements security solutions and IS 

infrastructures in several sensitive fields such as territorial 

security and customs institutions, as well as securing 

banking transactions, telecom IS infrastructure and security 

among many other services. 

Axeli is a Microsoft Certified Partner in MCP and MCSE. 

Axeli 

Av Hassan II Lots 24HA Secteur 1 lot 7 12000 TEMARA MAROC 

Tel: +212 (0) 537 60 80 54 

E-mail: contact@axeli.ma – Abdelali Laabi (CEO) 

www.axeli.ma

viewpoint 

Public sector 

Marica Labrou 

General Manager Integrator Division, SingularLogic 

Standing out 

from the crowd 

Marica Labrou discusses the company’s areas of expertise in the public sector 

SingularLogic is a leading software 

and integrated IT solutions group in 

Greece. It provides solutions for the 

private and public sectors both in 

Greece and in south eastern Europe. 

With a leading position in the 

provision of integrated IT systems 

since 1994, the relevant division of 

the group, Integrator Division, is 

involved in the design, development 

and implementation of solutions 

that contribute to the restructuring 

and modernisation of public services 

in Greece. This is with the aim of 

better serving citizens, modernising 

public services structure and giving 

the various public organisations the 

opportunity to better control their 

processes, income and expenses. 

We have implemented a significant 

number of important projects that 

have distinguished SingularLogic as 

a reliable transformation and delivery 

partner for the public sector in Greece. 

The division’s activity is based on the 

philosophy of cooperation with public 

services and private bodies, in order to 

offer alternative and automated services 

that maximise citizens’ satisfaction and 

minimise the overall cost of transactions. 

The successful completion of public 

sector projects depends on excellent 

project management and administration 

on behalf of SingularLogic, careful 

selection of partners, extensive 

know-how, optimum utilisation of 

specialised third-party solutions 

and services, and finally overall 

contribution realised in each project by 

the respective organisation/customer. 

All solutions make extensive use of 

existent state-of-the-art technologies, 

which are customised to meet each 

organisation’s needs so as to render the 

final implemented model efficient and 

sustainable. 

Integrator Division operates in the 

fields of public administration, public 

finance, justice, regional administration 

and local government, health, social 

security and defence. Furthermore, 

we undertake projects in the form of 

business process outsourcing services 

to public sector organisations (the most 

prominent example being the collection 

and broadcasting of the elections results 

for the last 30 years), as well as projects 

financed by the European Union. 

Focus areas of expertise in the public 


SingularLogic has implemented a great 

number of large and complex projects 

for the public sector. These include: 

Integrated information systems: 

computerisation of the Ministry of 

Justice’s central service criminal 

record; integrated information system 

for the General Directorate for Defence 

Investment and Armament; and an 

integrated information system for the 

Greek Treasury 

E-government – computerisation 

of processes: computerisation of 

the Athens Land Registry Records; 

Hellenic National Meteorological 

Service (EMY); National Municipal 

Registry; and Electronic City Planning 

D o c u m e n t m a n a g e m e n t : 

integrated IT document and material 

management system for the Ministry 

of Economy and Finance 

Access control systems: access control 

system for Ministry of Defence 

Material management and 

logistics systems: material monitoring 

and logistics support system for the 

Hellenic Air Force 

Complex information systems 

for the defence sector: fixed 

and transportable integrated air 

battlespace systems 

Information systems for public 

hospitals and social security 

organisations: integrated IT system 

for the Regional Health Directorate 

of Central Greece and Oikos Naytou 

(Health Insurance Institute for 

Sailors), e-clearance system for the 

Pension and Insurance Fund for 

Health Officers (TSAY); and integrated 

IT system for the Supplementary 

Insurance Fund for Retail Employees 

(TEAYEK) 

Information systems and portals 

25

for local government organisations: 

integrated IT system for more than 

300 local government organisations; 

unified Internet environment for 

local government organisations for 

provision of services to citizens and 

corporation; Municipality of Athens 

portal; Internet portals of Western 

Greece municipalities; National 

Registry Systems; and integrated 

information system of prefectures 

Specific purpose IT systems: 

Forest Fire detection system in 

Parnitha; and new cashier system for 

Public Power Corporation 

Integrated information systems for 

transport: integrated passenger transport 

management IT System for Greek Railway 

Organisation (OSE) and automated toll 

station control and operation system. 

All the above projects have been 

realised through a wide range 

of high quality services offered 

by SingularLogic such as system 

integration, project management, 

business and application consulting, 

software development, technical 

services/help desk, professional 

infrastructure services, and business 

process outsourcing services. 

Proposals for the reform of the Greek 

public sector through information 

and communication technologies 

SingularLogic, based on its expertise, 

financial robustness, and extended 

successful experience in implementing 

large and complex projects in both the 

public and private sector, has prepared 

a framework of more than 20 proposals 

for the utilisation of information 

technologies aimed at eliminating 

government budget spending, 

increasing government revenue, 

establishing transparency, and further 

enhancing services provided for citizens 

in order to address current and chronic 

issues of the Greek Public Sector. 

These proposals include: 

modernisation in the public health 

sector through the utilisation 

of model hospital management 

systems; integrated cross-checking 

and performance control system 

of employers’ contributions; 

homogenisation of public sector 

payroll; electronic public procurement; 

e-prescription system; consolidation of 

social security funds; one-stop-shop for 

licensing new enterprises; an integrated 

system for electronic publication, 

validation and analysis of tax data; and 

public real estate registry exploitation. 

Some of these proposals address 

the sensitive area of public health. 

SingularLogic has a long-standing 

successful track record in delivering 

sophisticated IT solutions in the health 

area, both in the public and private 

sector. The innovative Model Hospital 

Management System (MHMS) that is 

already operating successfully in the 

private sector (YGEIA GROUP) in 13 

hospitals, allows rational and effective 

management, both for the benefit of 

patients as well as for the maximum cost 

retention, without the need for hospitals 

to make significant investments. The 

MHMS covers the full hospital clinical, 

laboratory and financial management 

processes and it can contribute 

radically to improving productivity and 

efficiency in public hospitals. MHMS 

can also ensure full transparency 

and control by the state, through the 

optimal management of resources, the 

maximisation of operational security, 

and the efficient management of the 

hospital’s computerisation. 

The above solution is accessed by 

an advanced management information 

system (MIS), which offers sophisticated 

business intelligence capabilities that 

provide public health officials with 

informative decision making capabilities. 

MIS offers descriptive dashboards and 

statistical reports that present various 

key performance indicators and offer 

the hospitals’ management the ability to 

perform various analyses on data, such 

as execute ‘what-if’ scenarios, recognise 

patterns and monitor repetitive 

spending behaviours. 

SingularLogic has been a Microsoft 

partner for many years now. This 

partnership is based on an enterprise 

service agreement between Microsoft 

and SingularLogic, and SingularLogic 

is a Microsoft Large Account Reseller 

specifically for the public sector. We 

have invested heavily in Microsoft 

technology and we have a strong team 

of Microsoft certified professionals 

and specialists that can undertake 

any complex project relying on 

state-of-the-art Microsoft technology. 

This expertise has been built on the 

Microsoft .NET Framework and SQL 

Server database, while recently we 

have actively familiarised ourselves 

with business intelligence and 

SharePoint technologies as well. 

Last but not least, in December, 

2010, Microsoft and SingularLogic 

jointly announced their strategic 

partnership in order to promote cloud 

computing solutions in the Greek 

market. This partnership includes 

cooperation in three cloud computing 

areas, namely infrastructure-as-a-service, 

platform-as-a-service and software-asa-service. 

Moreover, SingularLogic will 

offer Microsoft Office 365 services via 

its broad network of partners that covers 

the entire Greek market. 

Marica Labrou is general manager 

integrator division at SingularLogic 

www.onwindows.com

in practice 

Bridgwater College 

Efficiency and 

continuity 

Bridgwater College passes 

desktop efficiency and continuity 

test using 2X and Microsoft. 

Bridgwater College, Somerset, UK 

provides outstanding education and 

training for 16,000 students, with 

over 1,000 staff, across locations in 

the south west of England. 

Providing excellent service and 

computing cost effectively shapes 

Bridgwater’s IT strategy, which 

is critical to effective learning 

and involves maintaining many 

concurrently and constantly used 

desktops. 

Bridgwater’s server-based 

computing and thin client 

desktop IT strategy achieves cost 

effectiveness and control. Load 

balancing of desktops to server 

resources is essential. 

“We run to strict timetables so 

frequently have many users logging 

on to desktops at the same time,” 

says Dave Foster, head of IT services 

at Bridgwater College. “Effective 

load balancing maintains a costeffective 

server-based computing 

infrastructure that can deal with this.” 

Bridgwater’s server upgrades have 

increased the number of users that 

can be provisioned from each server, 

extending the criticality of its load 

balancing. “We have 1,000 users 

logged onto the system at any time 

and have reduced our server numbers 

by approximately two thirds. This 

gives us the advantage of consolidating 

budgets but we need best in class, cost 

effective load balancing.” 

Unconvinced of the ROI from load 

balancing products within leading 

virtualisation suites, Bridgwater 

sought alternatives. “The cost of some 

solutions meant it would be cheaper to 

upgrade our server infrastructure and 

incorporate a ‘cushion’ of capacity,” 

says Foster. “By surveying the market 

we realised there were far simpler and 

more cost effective ways of doing this.” 

B r i d g w a t e r c h o s e 2 X 

LoadBalancer working with 

Microsoft’s load balancing 

tools. Terminal servers connect 

via IP addresses to Microsoft’s 

loadbalancer, which selects servers 

from numerous gateways. 2X 

LoadBalancer calculates loads across 

each gateway to ensure correct 

selection and routing in order to 

avoid bottlenecks. 

Foster explains: “In ten minutes 

we could have 500 users logging on 

and requiring instant access as part 

of timed lessons. Effective delivery 

of learning now requires 99.9 per 

cent success in providing access. 

2X LoadBalancer proves critical in 

ensuring that terminals are correctly 

mapped to server resources.” 

With 2X LoadBalancer Bridgwater 

College has maintained a highly 

cost-effective and reliable desktop 

infrastructure accommodating its 

large concurrent user base. With ICT 

availability essential to its outstanding 

performance, load balancing has 

become one of the most important 

aspects of IT delivery. 

2X’s per server licensing model 

compared to per user models of most 

load balancing solutions provides 

scalability at lower cost. This has 

enabled ROI against the cost of 

increasing its server infrastructure, 

not possible with competitors. 

Ease of use and rapid deployment 

makes 2X very simple to install and 

operate. Bridgwater started realising 

benefits immediately without 

significant management overhead. 

Foster concludes: “With 2X in 

place and able to optimise load 

balancing across our server resources 

we have saved significantly. 2X 

will remain at the core of our ICT 

delivery well into the future.” 

Bridgwater College 

Solution: Desktop and gateway 

management 

Benefits: Maintaining many 

concurrently and constantly used 

desktops whilst keeping down costs 

Technologies: LoadBalancer 

Partner: 2X Software 

29

in practice 

The Multi Channel Citizen Service Solution 

Information exchange 

The actual provision of information 

in government organisations 

is mainly organisation-unit 

oriented. This is especially true in 

municipalities, where the largest 

number of processes are found. 

Many cities/municipalities have 

tried to implement generic workflow 

solutions, which replace processspecific 

solutions. They found this 

to be too complex and require an 

enormous effort to implement. 

Running these projects for one or 

several years resulted in implementing 

only a few processes. 

A solution that really contributes to 

better information exchange between 

external and internal customers 

is Ackinas’ Multi Channel Citizen 

Service solution, which is generic 

and process independent. Each 

case starts in the case management 

system, independent of the channel 

that initiated it. The practitioner 

keeps track of the status and reports 

the (intermediate) result of the case. 

Communication to the customer 

and other related organisations can 

be carried out via any appropriate 

channel, where related incoming and 

outgoing dossier-related documents 

are attached to the case and stored in 

a document management system. The 

use of a case type catalogue, containing 

all the rules of registration, customer 

communication and archiving makes 

it possible to implement hundreds of 

processes in a relatively short period. 

The Multi Channel Citizen Service 

solution contains integrated functions 

for mail registration (including 

scanning), case management, dossier/ 

document management and archiving. 

The customer contact centre has all 

the information on actual cases and 

dossiers, including the customer’s 

contacts and the full history of the 

case. Including the interactions with 

the back-office solutions makes it a 

generic mid-office management layer, 

which supports all the ambitions of a 

multi-channel citizen service platform. 

This leads to an improvement 

of the business and motivation of 

customers; more effective/efficient 

execution (one source of information 

for all departments); integration of 

different channels (intake via mail, 

desk, telephone and Web site in 

one solution); and chain integration 

(exchange of information on processes 

with other government organisations). 

The software is fully based on 

the open global World Wide Web 

Consortium standards (XML, SOAP, 

(X)HTML). These open standards 

enable communication with 

existing (back office) applications 

like Microsoft Dynamics CRM and 

registration systems. The tools 

have been developed using proven 

technology like Microsoft .NET and 

Windows Workflow Foundation, and 

SharePoint has been fully integrated as 

a document and dossier management 

solution. This solution is 100 per cent 

configurable. The user interface for 

both the citizen case management 

solution and the Web intake forms 

can be easily amended with a ‘what 

you see is what you get’ editor. 

The workflows can be modelled 

and maintained with a workflow 

editor without professional support. 

Management information is provided 

through Microsoft SQL Server 

Reporting Services. 

The solution has been implemented 

(or is in implementation) in a 

number of cities like The Hague, 

Antwerp, Gent in the Netherlands, 

and is applicable to all sizes of local 

government organisations, both 

budget and functional wise. 

Citizen services 

Solution: Multi Channel Citizen 

Service 

Benefits: More effective/efficient 

execution, multi-channel and 

chain integration, business 

improvement 

Technologies: Microsoft 

Dynamics CRM, NET, Windows 

Workflow Foundation, SharePoint, 

SQL Server Reporting Services 

Partner: Ackinas 

31

in practice 

OSCI messaging 

High security 

communication 

bremen online services is a 

German leading provider of IT 

solutions for secure and legally 

binding electronic messages. 

Founded in 1999, the company 

is now at the forefront of high 

security communication, utilising 

a knowledge in electronic 

signatures and cryptography 

in e-government, e-justice and 

e-business. 

Working prevalently with the 

German government on documents 

containing all manner of sensitive 

material, bremen online services 

has helped create an online service 

computer interface (OSCI). The 

basic premise of the solution is 

that information can be signed 

for (according to German digital 

signature law) and protected 

against spying by means of 

encryption while there are also 

measures in place to protect against 

the traceability of communications. 

The benefits of such a solution 

cannot be overstated; security of 

governmental material has never 

been more of a pressing issue 

than in the current global climate. 

Therefore a solution such as this, 

with security and functionality at 

the forefront of its make-up, is of 

paramount importance to those 

handling sensitive material. 

The standard for secure messages 

in the German e-government and 

e-justice system usually requires a 

separate client application to send 

and receive, with the new OSCI 

messaging, these documents can 

be sent from Microsoft Outlook. 

The difference from the previous 

system is the new add on for 

Microsoft Office, Governikus, a 

secure middleware .NET-based 

program that, once installed, creates 

an additional mailbox for OSCI 

messages in Outlook – messages 

can also be sent directly from 

Word, Excel and PowerPoint. The 

central administration application 

is Outlook. 

With this added functionality 

bremen online services is making 

it easier to securely pass electronic 

information. The only condition that 

is required to exercise data transfer 

over OCSI is the possession of an 

encryption certificate, while end-toend 

encryption is offered for those 

sending/receiving information. Put 

simply: only the recipient will be 

able to view the material. 

Typically, the solution will 

benefit governmental operations, 

and is used by all levels of 

administration across Germany 

and Europe – from local councils to 

national government dealing with 

documents relating to international 

diplomacy. 

OSCI messaging 

Solution: Secure electronic 

communication 

Benefit: Encrypted data 

protection for passing on 

sensitive material 

Technologies: Microsoft Office, 

OSCI, .NET 

Partner: bremen online services 

33

in practice 

Mutas 

Agile development 

Mutas is an emergency centre for the 

four Belgian health services abroad. 

In addition, the organisation 

provides homecare, personal 

alarms and non-emergency hospital 

transport in Belgium. When Mutas 

became an independent Belgian 

entity, it had to find business 

software for its support services. 

But as the internal operation 

already worked perfectly, the local 

team wanted to continue using this 

reliable method. Mutas entrusted 

the assignment to Agile Software 

Factory at Cegeka. 

Cegeka made full use of Microsoft 

.NET for the development and chose 

Microsoft Team Foundation Server 

for the development environment. 

The agile project management 

and development practices have 

already been neatly integrated in this 

application lifecycle management 

environment. “Thanks to the use 

of this development environment, 

the new application is a pleasure to 

work with, and it looks good too,” 

says project and data developer 

Koenraad Tholen. “As requested, the 

care providers have access to the same 

information as before, but the system 

is more intuitive.” 

Cegeka’s agile software 

development was decisive. “This 

was an important point in its favour 

because we wanted to be able to 

monitor the design from close by. If 

you meet with the developers every 

fortnight, you can revise it in good time. 

Cegeka organises its whole schedule 

around these fortnightly iterations, so 

there is great transparency right from 

the start. Other candidates’ scheduling 

was less clear.” Thanks to this wellorganised 

schedule, Mutas was able 

to tackle traditional children’s diseases 

and integrate all business applications 

before the migration. Thanks to the 

new Windows technology, Mutas can 

now provide much more information 

to the care providers on a single 

screen. “This provides a much better 

overview. In the past the application 

was more segmented into smaller 

windows. The user-friendliness has 

improved greatly so the leaning curve 

for new employees is less intense. The 

feedback has been very positive and 

the systems work nice and fast.” 

When a patient calls the centre 

for assistance, the care provider first 

creates a dossier. There is then a 

sequence of screens in which personal 

details, travel information and the 

medical ailments of the policyholder, 

among other things, must be entered. 

The system automatically generates 

follow-up tasks for all interventions. 

The night care provider places the 

next day’s timetable in the application, 

which then distributes the various 

dossiers’ tasks equally among 

the employees according to their 

specific skills: doctors, repatriation 

team, dossier managers and cost 

regulators. “This is done using an 

algorithm,” explains Tholen. “Cegeka 

has integrated the algorithm quickly 

and correctly in .NET. We thought 

this might be a problem, but it works 

perfectly. This is crucial because 

it forms the basis for our internal 

operation.” 

The distribution of work, currently 

particularly useful as a scheduling 

tool for the dossier managers, will be 

expanded in the future. “The doctors 

and cost regulators were among 

those to work with separate subsystems 

for their scheduling. Both 

of these front-end applications have 

not yet been integrated, although 

they do make use of the same SQL 

Server database system. We therefore 

want to make sure that they can also 

schedule their work using the new 

software,” says Tholen. 

Mutas 

Solution: Business support 

services software 

Benefits: System is more faster, 

more user-friendly and intuitive 

Technology: Microsoft NET, 

Microsoft Team Foundation Server 

Partner: Cegeka 

35

in practice 

Vaasa Central Hospital 

Order of operations 

Vaasa Central Hospital in Finland 

and its surrounding districts 

currently serve a population of 

167,000 inhabitants. The hospital 

is divided into performance areas, 

offering patient care, medical, 

psychiatric and operational 

performance services, in a total 

of 16 specialities. Vaasa defines 

the foundations of its health 

district operations as ‘specialised 

knowledge’ and ‘cooperation’. 

In 2009 Vaasa Central Hospital 

started a procurement process for 

a new enterprise resource planning 

system for surgical operations. The 

new, operation room information 

system (OIS) from Commit replaces 

a well-served, roughly 20 years old, 

outdated system that runs on a VAX/ 

VMS platform that is soon to be 

supplanted. Growth in volumes and 

requirements for modern leadership 

in medical operations led the 

hospital to acquire a new system. It is 

expected that, in the future, resource 

planning will play a major part in 

operations. The hospital wanted its 

new system to be flexible according 

to its operations and activities. 

The OIS system is linked to 

the hospital information system 

(HIS) and the electronic patient 

record (EPR) systems. Medical 

appointments are registered in the 

HIS and transferred from there to 

the OIS. Information about medical 

operations is transferred to HIS. The 

EPR can be opened with desktop 

integration. In other words, there is 

a direct connection from OIS to EPR. 

With the new system, patients 

can be monitored in real time at 

different ward units and clinics, 

and the whole operation process 

becomes more visual. The hospital 

also expects the new system to 

improve communication between 

different ward units and clinics. 

For example, a preoperative clinic 

could use its own view to monitor 

their patients’ progression during 

the day. Correspondingly, the 

operation unit could see a realtime 

situation of all their operating 

rooms. The hospital hopes that this 

will help create more efficient and 

realistic operation schedules and 

also predict forthcoming situations 

in the operation unit. 

The estimated duration for each 

operation can be seen in the OIS 

and this helps with the planning 

of operation schedules. In the end, 

this will mean that the operation 

teams will also benefit from wellmade 

plans. Direct links from HIS 

to OIS will accelerate the process of 

finding patient records so that will 

be in real time – there will no longer 

be a need to interpret handwritten 

text. Intra-operative patient records 

will be registered in OIS and from 

there they will automatically be 

transferred to the EPR. Electronic 

registering of data leads users to 

register all necessary data and serves 

both the patient and medical staff. 

“We expect that the system will 

help us monitor operation teams 

in real time and plan the use of 

operation rooms. OIS will also assist 

in resource management,” says 

Olle Pursiainen, chief information 

officer, Vaasa Central Hospital. 

Vaasa Central Hospital 

Solution: Internet browserbased 

operation room resource 

management 

Benefits: Paperless, Internetbased, 

efficient processes, resource 

planning, flexible connectivity 

Technologies: Microsoft Windows 

Server 2008, SQL Server 2008, IIS 7, 

.NET Framework, Visual Studio, MS 

Reporting Services 

Partner: Commit 

37

in practice 

US Air Force Medical Service 

Effective enterprise 

content management 

The US Air Force Medical Service 

(AFMS) has a budget of US$6.9 

billion and runs 75 hospitals and 

clinics, providing care to over 2.6 

million beneficiaries. It employs 

more than 40,000 full-time officers, 

civilians, and enlisted personnel 

plus an additional 20,000 members 

of the Air Force Reserves and Air 

National Guard. The challenge 

was to increase information 

transparency and transform 

raw information into actionable 

knowledge. The organisation 

needed access to mission critical 

information to improve decision 

making and provide stakeholders 

throughout the organisation with 

relevant and timely information. 

The AFMS initially deployed 

SharePoint and conceptClassifier 

for SharePoint over six years ago 

due to the ability to automatically 

generate conceptual metadata, autoclassify 

the content, and utilise the 

powerful taxonomy capabilities 

to power its knowledge portal to 

improve search outcomes. It has 

subsequently extended the use of the 

technologies to address migration, 

records management, Freedom of 

Information Act, eDiscovery and 

data privacy protection. 

Customer, staff, organisational 

needs, internal perceptions, 

motivations, strategies, relevant 

knowledge and awareness of human 

and financial capital resources 

combine to serve as the foundation 

from which raw information is 

transformed into something that 

is actionable within a business 

operation. The AFMS realised 

significant benefits: 

(1) For leadership, the company 

is able to rapidly organise its 

organisation’s explicit and implicit 

content to facilitate more effective 

communication and decision making 

(2) For staff, cross-functional 

operating units are able to push 

relevant information to interested 

persons, reduce process timeline, 

utilise untapped resources, and 

enhance outcome quality 

(3) For the organisation, it 

avails contemporary and relevant 

information that assists and 

expedites task performance and 

decision making, advancing 

individual and group performance 

via enhanced situational and issuespecific 

knowledge. 

“Within the AFMS, the beginning 

of the information management 

lifecycle often starts with the creation 

of a Microsoft Office document that 

gets saved into various document 

management systems and file 

servers,” says Lt Col James D. 

Whitlock, USAF, MSC, Chief, 

Decision Support Branch, AFMS. 

“Incorporating Concept Searching’s 

compound term processing engine 

capability into AFMS’ knowledge 

management operations has 

increased exposure of enterprise 

content and the precision by which 

that information is retrieved.” 

“In addition to eliminating 

the cost associated with manual 

tagging and filing of information 

assets, Concept Searching provides 

our subject matter experts with a 

user-friendly user interface enabling 

the development of controlled 

vocabularies that can be used to 

filter search results and auto-classify 

content to folder structures,” 

concludes Whitlock. 

US Air Force 

Medical Service 

Solution: Information 

management 

Benefits: Better organisation 

of information, more effective 

communication and decision 

making 


SharePoint, Concept Searching 

conceptClassifier 

Partner: Concept Searching 

39

in practice 

Motor Vehicle Periodical Inspection 

Making business easier 

Motor Vehicle Periodical 

Inspection (MVPI) is an 

authorised agency in the Kingdom 

of Saudi Arabia for vehicle 

component diagnostic systems 

for the transport industry. It 

evaluates vehicle condition and 

performance through a wide 

range of parameters including 

brake efficiency, steering, 

suspension, exhaust emissions 

and wheel alignment. MVPI 

employs advanced equipment 

and technologies imported from 

Europe and Japan to serve this 

purpose. E-enterprises (E2) 

played a significant role in 

providing an end-to-end state of 

the art vehicle inspection system 

(VIS) solution, which automates 

its business cohesive with its 

inspection equipment systems 

and enterprise resource planning 

(ERP) systems, correspondingly 

making it easy to provide various 

departments with relevant vital 

statistical data for their industry. 

MVPI was in need of an 

advanced enterprise-level solution 

that would meet the General Traffic 

Directorate (GTD) requirements 

for interacting with its system 

based on its standards, integrate 

with its old legacy systems running 

on disparate technologies and also 

unite with its new ERP system. 

This would importantly provide 

precision of information and 

details to the finance and revenue, 

technical, quality control and 

human resource departments. The 

system shares certain information 

with the Ministry of Interior, as per 

the agreement, to extend its service 

for residents. 

In 2008, MVPI enlisted E2 to 

provide the total open standard, 

new generation enterprise-level 

solution that would connect all 

of its stations throughout Saudi 

Arabia with the MVPI national 

headquarters (NHQ) (and would 

also provide the ability to include 

any new station that the MVPI may 

open in the future). 

“The VIS provided by 

E2 is a fully customised 

system and it makes our 

customers’ business easier 

through the real-time 

integration with GTD” 

E2 made full use of the rich 

Microsoft technology available 

to develop a scalable and robust 

solution compliant with MVPI’s 

requirements. The VIS system 

is developed using .NET and 

SQL Server technology and runs 

on a Windows platform, thus 

providing a paradigm of ease for 

a user-friendly experience. Each 

station’s VIS model is a standalone 

entity fully integrated with 

MVPI NHQ through the Microsoft 

SQL Server Replication Services, 

to enable MVPI top management 

to remotely monitor them. The 

VIS system developed by E2’s 

software development team using 

.NET N-Tier technology consists of 

multiple applications, background 

services and tools to automate the 

whole business process, which took 

more than 2,000 man-days. E2 also 

provided support to help MVPI 

migrate its old legacy AS400 system 

to the new Microsoft Dynamics AX 

system, thus providing easy access 

to detailed financial aspects, human 

resources, real estate management, 

procurement and payroll. 

“The VIS provided by E2 is a 

fully customised system and it 

makes our customers’ business 

easier through the real-time 

integration with GTD,” says an 

MVPI IT manager. 

Motor Vehicle Periodical 

Inspection 

Solution: Vehicle inspection 

system 

Benefits: Scalable and robust 

solution, meets compliance 

requirements, user-friendly 

Technologies: Microsoft .NET, 

SQL Server, Dynamics AX 

Partner: E-enterprises 

41

in practice 

Austrian federal ministries 

E-gov strategies 

The ‘ELAK im Bund’ (federal 

electronic file management) project 

is a European project for the 

implementation of e-government 

strategies. The federal ministries 

in Austria have been creating, 

managing and editing their files 

electronically since 2004. As the 

software supplier, Fabasoft is 

responsible for product updates and 

product developments (including, 

for example, ELAK Espresso and 

Dual Delivery) that provide a new 

degree of user-friendliness. 

The ELAK reference solution 

is run in a federal computer centre 

in a central hardware and software 

infrastructure based on Microsoft 

Windows Server and Microsoft SQL 

Server database. Regular software 

updates enhance user-friendliness 

and add new functionalities. The 

upgrade to Version 8 SP1 of Fabasoft 

eGov-Suite took place in 2010 

to provide further e-government 

functionalities, such as the full 

text search Mindbreeze Enterprise 

Search 3.0 and electronic delivery. 

The federal electronic file 

management project ‘ELAK im Bund’ 

is part of the Austrian e-government 

strategy, which aims to enhance 

the services provided by the federal 

administration. The comprehensive 

implementation of electronic files is 

intended to result in all central offices 

of the federal ministries replacing 

paper files with electronic files. 

ELAK thus means a completely 

automated handling of business 

p r o c e s s e s a n d s e a m l e s s 

administrative cooperation between 

the respective authorities. The 

project began in July 2001 and an 

international tender was issued 

in 2002 to find the right partner 

to implement the electronic 

file management system. The 

specification catalogue of ELAK 

Concept 1.1. served as the basis for 

the tendering process. 

In 2003 Fabasoft, as a 

subcontractor of the ELAK 

consortium, was appointed to 

implement the electronic file system 

based on Fabasoft eGov-Suite. In the 

course of an intensive testing phase it 

became clear that with Fabasoft eGov- 

Suite, virtually all of the over 800 

requirements of ELAK Concept 1.1. 

and the single-product strategy of the 

Republic of Austria were fulfilled. The 

rollout at 12 federal ministries started 

in February 2004 and was completed 

in February 2005. With upgrades to 

Fabasoft eGov-Suite Version 7.0 

SP1 in 2008 and Version 8 SP1 

in 2010, additional functionalities 

such as extended e-government 

opportunities, Mindbreeze Enterprise 

Search, dual delivery and digital 

signature have been made available, 

as well as specific support for 

subordinated agencies. 

Fabasoft operations managers 

support ELAK operators to ensure 

the system runs smoothly. No 

downtime is allowed. Thanks to the 

introduction of ELAK, the Austrian 

federal administration has been 

able to considerably improve its 

service performance. The inspection 

and exchange of correspondence 

between departments now takes 

place, to a large extent, electronically. 

This greatly reduces the time it 

takes to deal with administrative 

processes. The concept means that 

it will be possible to expand the 

solution to offices and departments 

beyond the current scope. The 

electronic file system replaces paperbased 

files at federal level. 

The system has 10,000 users, 

over 10 terabytes of content, and 

over 120 million objects divided 

between two computer centres and 

one backup computer centre (more 

than 100 terabytes of storage). 

Processing times have been 

reduced by 10 to 15 per cent, files 

and documents can be processed 

on an inter-ministerial level and 

a comprehensive document 

management system is included. 

There is 24/7 availability of ELAK 

based on defined service levels. 

Austrian federal ministries 

Solution: Electronic file 

management 

Benefits: Improved service 

performance, reduced time for 

administration and processing 


Windows Server and Microsoft 

SQL Server, Fabasoft eGov-Suite 

Partner: Fabasoft 

43

in practice 

MyClinic 

Changing the way the 

system works 

First Impression MyClinic, 

Denmark is leading the way by 

developing the electronic health 

record (EHR) solution MyClinic; it 

is an advanced and elegant solution 

solving health care documentation 

in a valuable manner. 

The healthcare sector in Denmark 

has for several years been at the forefron 

in computerised documentations for 

health care services. An advanced EHR 

system has been developed by First 

Impression MyClinic. The company 

has created a solution to enhance 

structured information flow between 

patient and health professionals and 

through which all administrative 

workflows and management 

information is available. 

Microsoft’s partner First Impression 

MyClinic provides a modern EHR 

solution built on Microsoft Dynamics 

AX. This means no more outdated and 

archaic patient records, no islands of 

data or autonomous spreadsheets. 

This solution links together all 

information into a central database, 

The Hierarchical Electronic Medical 

Record, with diagnosis as the main 

element. Linked to each patient 

course is all the connecting data 

including internal notes, discharge 

notes, medication, laboratory and 

ancillary data – all collected in a subwindow 

showing the information in 

chronological order with an overview 

of each diagnosis – the user might 

even set up their own views. This is a 

unique way of handling and showing 

complex data – an accessible overview 

with the option for deeper analysis. 

There is also concurrent data 

relating to medication, The Drug 

Record, showing prescription and 

drug dose history. The record will 

show how the patient has responded 

to certain treatments and therefore 

the relationship between treatment, 

medication and clinical measures will 

appear and allow for the planning and 

execution of future treatment. 

Graphics are a highly important 

element of the solution. Graphs are 

used to provide a fast overview of large 

amount of data and can display patient 

history, as well as being incorporated 

into preventative health care. A simple 

example of the latter would be that 

MyClinic automatically calculates 

Body Mass Index (BMI) and so has 

the means to display developments of 

patients’ BMI during the last decade. 

The advantages of implementing 

such a solution are obvious: to have 

a patient’s medical history and 

examination results readily available 

will save time in initial diagnosis. From 

there, guides will ensure that the proper 

examinations are carried out, and that 

all aspects are taken into consideration, 

while seeing their previous treatment 

record will save time and resources in 

“The health industry 

is one of the most 

technically advanced 

sectors in the world, but 

the documentation and 

availability of patient 

records is often seen as 

outdated and archaic” 

avoiding repetition of the unsuccessful 

treatments of the past. 

MyClinic is being used in an 

ever-growing amount of clinics, 

private hospitals and county health 

services. Due to its very nature, the 

solution is adaptable to the needs of 

its user – the largest installation so 

far holds complete electronic health 

records for more than 800,000 

people, while picking information 

out is virtually instantaneous. 

MyClinic 

Solution: EHR/EMR, PAS, HIS 

and ERP System 

Benefits: Increased information 

accessibility, workflow optimisations, 

time and cost saving 


Dynamics AX 

Partner: First Impression MyClinic 

45

in practice 

Eagle Crisis Management System 

When disaster strikes... 

When disaster strikes, it is vital for 

the various rescue and emergency 

organisations to be able to share the 

exact same up-to-date information, 

be it spatial, textual or otherwise. 

This shared information is known 

as the common operational picture. 

Microsoft, Geodan and Esri 

Nederland together have developed 

the Eagle Crisis Management 

System, which makes it possible 

to create a common operational 

picture. By applying the concept 

of ‘working netcentrically’ this 

system supports the emergency 

services in the field and provides 

the organisations involved with 

up-to-the minute information at the 

right time during a crisis situation. 

The Middle Gelderland region of 

the eastern Netherlands is home to 

approximately 700,000 residents 

living in 16 municipalities. With 

more than 1,000 employees, the 

Emergency Service Region oversees 

the fire brigades, ambulance crews, 

police, and public health services, as 

well as providing disaster response 

services for floods and forest fires. 

Like many emergency response 

agencies around the world, the Middle 

Gelderland Emergency Service Region 

is required to coordinate operations 

with several other organisations in the 

event of a disaster. 

In emergency response 

situations every minute is critical, 

and coordinating multiple agencies 

quickly is essential to a fast and 

effective operation. However, the 

information systems used by the 

Emergency Service Region often 

created frustrations for emergency 

response staff. Not satisfied with 

its current system, the Emergency 

Service Region embarked on an effort 

to develop a new IT solution that 

would help it respond as quickly and 

effectively as possible to any disaster, 

while enhancing functionality for dayto-day 

responsibilities. 

On the basis of the identified 

requirements, Geodan, Esri 

Nederland and Microsoft developed 

a new system with the following key 

features: situational awareness; realtime 

location awareness; sharing 

data among different organisations; 

large data-flows, allows collaboration 

between (different) organisations; 

supports strategic, tactical and 

operational levels; works under 

extreme conditions and is based 

on applications that are used in 

day-to-day operations. Based on its 

experience, the Middle Gelderland 

Emergency Service Region estimates 

that the Eagle Suite has allowed 

them to cut 20 minutes off each 60 

minute status meeting, which lets 

them take action much faster. 

Eagle has been successfully tested 

and evaluated in large-scale reallife 

exercises. Based on the positive 

evaluations of two exercises, Eagle 

has won the prominent Dutch Public 

Safety Award 2008. 

The flood disaster in Pakistan that 

started in August 2010 is possibly the 

largest disaster in recent history in 

terms of number of people affected. 

A team of volunteers from the Eagle 

joint venture (worked locally to 

install, train and implement the Eagle 

Crisis Management System. The aim 

was to quickly collect mapping and 

relief knowledge to help the people 

of Pakistan to cope with the disaster. 

What makes Eagle so special is that 

the information is linked directly to 

a map. The map, together with the 

text, forms a powerful combination, 

which enhances decision making 

and the speed at which action can be 

taken in an emergency. Built on top 

of Microsoft Groove and SharePoint, 

the Eagle Disaster Management Suite 

is as easy to use as Microsoft Office. 

Solution: Crisis management 

system 

Benefits: Ability to take action 

faster, enhances decision making, 

provides a common operational 

picture, easy to use system 


SharePoint, Office, Groove 

Partner: Geodan 

47

in practice 

Glintt healthcare solutions 

Solution central 

Glintt HS offers a wide range of 

solutions for healthcare facilities: 

hospital information systems, 

information management, 

billing, pharmacy and logistics, 

therapeutic prescription, 

complementary means of 

diagnostics, clinical patient 

processes, specific clinical 

solutions, and telemedicine. The 

principal solutions are: 

HS-SGICM-M for point of care, 

which provides: real-time access to 

a patient’s therapeutic plan, from 

the bedside; barcode reading of the 

patient’s wristband for identification 

purposes; barcode reading of the 

drug administered to the patient; 

error elimination, such as look-a-like 

and sound-a-like types; an increase in 

the patient’s security levels concerning 

fulfilment of a therapy plan; a decrease 

in time spent in nursing records; a 

decrease in costs related to adverse 

reactions or medication errors; and a 

paperless solution. 

HS-Sislab for clinical anatomy 

provides: a complete setup of 

exam and analytical profiles; 

automatic integration of electronic 

requisitions; results validation by 

device; introduction, correction and 

validation of results, according to 

previously defined criteria; a specific 

microbiology module; a results 

bulletin printout; electronic availability 

of results; SMS alerts; history query; 

issuing of receipts, cashier documents 

and statements of attendance; and 

invoicing for all entities. 

HS-Sibas provides healthcare 

organisations with a real-time tool that 

controls all administrative, lab and 

clinical information related to donors, 

receptors and stocks. Based on that 

information, it increases the quality of 

the service provided to the user in the 

immunohemotherapy service. This 

information system is composed of a 

set of fully interconnected application 

modules: donor management, 

receptors management, and stock 

management. 

HS-RADIO enables workflow 

management, from the prescription, 

scheduling and patient sign up 

process, to the control and technical 

validation component and up to 

the production of clinical reports. It 

also enables sub-flow management 

within each area through audio 

reports and speech recognition 

in European Portuguese, as well 

as a report for online availability 

purposes; customisation flexibility, 

enabling the tailoring to either 

public or private institutions, 

big or small; and multi-location 

management with access profiles 

appropriate for each area. 

HS-GH-SIG management 

information system provides: 

production, quality and finance 

indicators, with connection to 

several data sources; information 

for management support; a 

control panel for follow-up of 

defined objectives and activities; 

production analysis, reflecting the 

valuation of all activities performed, 

activity analysis, with presentation 

of specific visions, by functional 

area; and finance analysis of values 

invoiced, pending and charged; 

H S - E P R - O R e n a b l e s a 

request and requisition record; 

provides status updates at all 

time; and performs requests and 

requisitions distribution to running 

applications. In addition, through a 

clinical results centralised archive 

solution, it enables the facilitation 

of distribution and dissemination 

amongst the intervenient parts. It 

also enables increased consistency 

between data residing in different 

systems, avoiding document losses 

or delays and completely integrates 

with Glintt’s clinical process system. 

HS-EPR electronic clinical process 

contributes to an increase in the 

efficacy of the patient’s treatment; 

shares clinical information among 

healthcare professionals; decreases 

the number of errors; improves 

the way information is collected, 

recorded and made available; 

ensures mobility and remote access; 

improves support for clinical 

decisions; enables easy access to 

therapeutic standards; supports 

resource rationalisation; and ensures 

the security of the whole process. 

Glintt healthcare solutions 

Solution: Healthcare 

Partner: Glintt 

Technology: Glintt HS 

49

in practice 

Sochi 2014 Organizing Committee 

Ahead of the game 

On 4 July 2007, the International 

Olympic Committee chose Sochi 

to host the XXII Winter Olympics 

and XI Winter Paralympics in 

2014. Thanks to this decision 

Russia won the right to host the 

Winter Olympics for the first time 

ever. The Sochi 2014 Organizing 

Committee is responsible for 

preparing, implementing, and 

conducting the Games, and was 

established in October 2007. 

Establishing a corporate 

information management system 

plays an important role in the process 

of preparing for the event. The system 

is designed to support the work of the 

Sochi 2014 Organizing Committee 

in all key activity areas and at all 

stages. Each of these stages features 

great changes in the principles of 

management accounting, business 

processes, and organisational and 

functional structure. 

A range of criteria were taken 

into account when choosing a 

system, including flexibility and 

scalability, the ability to support the 

complex organisational structure of 

the Organizing Committee and the 

principle of separate subdivisions, 

productivity, compliance to 

the technological platform and 

compatibility with already-existing 

IT architecture, and finally user 

convenience and other parameters. 

The Organizing Committee chose 

the Microsoft Dynamics AX system. 

GMCS, a leading consulting company 

in the IT sector that works in the 

Russian market, was selected as one 

of the system integrators. Financial, 

tax and management accounting, 

treasury, budgeting, investment 

flow management, logistics and 

procurement management, and 

documentation flows were all 

automated in a short time. 

The corporate management 

system has been in constant use 

since Spring 2009, linking the 

Organizing Committee’s offices 

in Moscow and Sochi into a 

united informational space. The 

Committee has gained a number 

of advantages. It can effectively 

plan its requirements for goods 

and services, as well as manage 

its costs when making purchases. 

In particular, an integrated 

approach is used when planning 

purchasing and financial activity, 

which makes it possible to perform 

both ‘descending’ and ‘ascending’ 

financial planning for the required 

periods of detail. Furthermore, 

monitoring the whole cycle of 

purchasing activity has become 

much simpler. 

The amount of time needed 

to prepare and approve budgets 

has been reduced, while the 

effectiveness of control over 

budget fulfilment has increased. 

The system enables the control 

budget fulfilment after receiving 

final factual results for income 

and expenditures, and to compare 

planned and factual results and 

analyse deviations. The total 

budget for the Games is corrected 

based on the data received, and the 

activity of functional subdivisions of 

the Organizing Committee for the 

period is evaluated. 

The efficiency and accuracy 

of accounting formed by the 

Organization Committee both 

for the International Olympic 

Committee and sponsors of the 

Games as well as for internal use 

increases. The ability to reconcile 

documents in electronic form 

further increases the Organizing 

Committee’s ability to fulfil its 

green office programme. Technical 

support is ensured over the whole 

period of use of the system by 

GMCS, including functionality 

implemented by other contractors 

(personnel management), and 

further development of the system 

in accordance with the changing 

demands of the Organizing 

Committee. 

Sochi 2014 Organizing 

Committee 

Solution: Corporate information 

management 

Benefits: Efficient and accurate 

accounting, more effective 

budget control and cost 

planning, saves time 

Technology: Microsoft 

Dynamics AX 

Partner: GMCS 

51

in practice 

IABAS and SPDM 

Knowledge is power 

HIS – e-Health Innovation Systems 

is a Portuguese company focused 

on health information technology 

systems. It was founded in May 

2007 as a result of a technologybased 

spin-off from the University 

of Coimbra and Pedro Nunes 

Institute in Portugal. 

In 2010, HIS became a member 

of the Ongoing Group companies’ 

portfolio (one of the major TMT 

groups with a strategic focus on the 

Portuguese speaking countries), 

which was already established 

in Portugal, Brazil, Angola, 

Mozambique, Esta-Timor and 

Macau. 

VITAHISCARE, a product 

designed by HIS, is an information 

system oriented towards the 

integrated management of 

patients’ clinical processes, 

as well as administrative and 

financial activities, ensuring the 

management of healthcare facilities. 

It is a versatile solution that covers 

primary care, secondary care (such 

as hospitals and clinics) and social 

care (mainly home care), ensuring 

confidentiality and support for 

user profile differentiation in 

information handling. It also 

helps to improve the quality of 

the information through action 

protocols and international clinical 

decision support guidelines. 

The product is easily and highly 

customisable (with a clean and 

user-friendly interface), based on 

workflows and patient-centred. 

Therefore, given its features and 

the ability to be configured at 

an institution’s wish, it is a very 

competitive solution, perfectly 

suited for the management of any 

healthcare facility. 

Since its inception, HIS has 

followed a path that is closely 

connected to Microsoft. Starting 

from the several competencies 

acquired at the Microsoft partner 

network, HIS has always followed 

innovation programmes and other 

early adopter initiatives. 

IABAS and SPDM are Brazilian 

non governmental organisations 

responsible for managing more 

than 100 health care family clinics 

based in Rio de Janeiro. The 

Brazilian authorities are strongly 

committed to the success of their 

Programa de Saúde da Família, 

and a key concept is the ability 

to deliver effective care closely to 

the communities. Thus, giving 

mobility to the health care staff and 

having one patient-centred clinical 

information system were decisive 

for VITAHISCARE selection. 

In this implementation, the 

units have installed VITAHISCARE 

Primary Care Solution (patient 

registration and appointment 

scheduling, clinical information 

regarding primary care programmes 

such as diabetes, hypertension, 

child health, maternal health, oral 

health, cancer prevention and 

specific areas like tuberculosis 

and HIV), electronic prescribing 

and statistical reports with georeferenced 

information. This 

project also involves a mobility 

product from VITAHISCARE that 

allows employees to access and 

register information at the point of 

care: at people’s home. 

In the current scenario 

VITAHISCARE uses technologies 

like Microsoft Internet Information 

Services, .NET Framework, 

Windows Presentation Foundation 

and SQL Server 2008. Better 

knowledge about the population 

‘s health status will provide the 

ability to promote effective resource 

management and to conduct 

preventive health measures more 

suitable for each community, family 

or patient. 

IABAS and SPDM 

Solution: Health information 

technology 

Benefits: More effective resource 

management 


Internet Information Services, 

.NET Framework, Windows 

Presentation Foundation, SQL 

Server 2008 

Partner: HIS 

53

in practice 

European hospitals 

Patient flow 

visualisation 

Clinical processes can be 

characterised as non-deterministic, 

meaning that beforehand you 

don’t know which core actions are 

to be performed, the order and 

the actor(s) responsible for them. 

These types of processes are more 

appropriately characterised as 

problem solving activities. The exact 

flow of activities is case dependent 

(for example the health issue of 

the patient), and the decisions that 

individual participants make is 

based on their assessment of this 

problem and their knowledge. A 

complicating factor is that health 

professionals are working on 

multiple problems at once. A proper 

solution to help clinical staff deal 

with these challenges does not lie in 

controlling the flow of work, but in 

providing all those involved with a 

360-degree real-time overview of the 

patient’s status and progress of care. 

“By making the process 

transparent to all those involved, the 

users can properly coordinate their 

work – coordination is facilitated but 

not forced upon them,” says Morten 

Andresen, CEO of Imatis. 

Norwegian health care specialist, 

Imatis, in cooperation with 

European hospitals, has developed 

a comprehensive enterprise wide 

patient care visibility system IMATIS 

Visi that provides a 360-degree view 

of patient flow. In the emergency 

department, operating room, intensive 

care unit, pre/post operation and other 

inpatient wards, IMATIS Visi provides 

all employees, including clinicians, 

management, and others with aroundthe-clock, 

real-time information about 

patient location, diagnosis, planned 

actions, order status and results, alerts, 

resources the patient is waiting for and 

expected discharge time. All of this 

information is visually displayed on 

electronic patient care communication 

boards tailored to each department’s 

need. 

IMATIS Visi has been developed 

using state of the art technology from 

Microsoft like Silverlight, SQL Server 

and BizTalk. 

The goal of IMATIS Visi is to make it 

easier to get a real-time overview of key 

information regarding patients and 

resources in the department/ward in 

order to mange workflow and patient 

flow better. An important benefit is 

that the system allows users to see an 

overview of a patient’s status without 

disturbing the workflow. Ordinarily, 

clinicians spend a lot of time locating 

patients or calling other departments 

to inquire about test results, etc. This 

time can now be dramatically reduced 

and will result in improved efficiency 

and a decreased level of stress on 

hospital staff. Research has shown 

that hospitals who have implemented 

patient flow visualisation solutions 

have had significant improvement 

in productivity, in addition to more 

satisfied patients and improved 

control over logistics and patient flow. 

European hospitals 


management 

Benefits: Increased visualisation, 

patient flow, awareness, eliminate 

clinical delays and free more 

time with patient so reduced 

waiting time making for a more 

condusive working environment 


Silverlight, SQL Server and BizTalk 

Partner: Imatis 

55

in practice 

Induct Open Innovation community 

Healthcare innovation 

The KASK Innovation project 

was initiated by the European 

Union to exploit the enormous 

innovation potential present 

in the healthcare sector. It is a 

collaborative project involving 

participation by three university 

hospitals: Aalborg Sygehus 

from Denmark, Oslo University 

Hospital from Norway, and 

Sahlgrenska University Hospital 

from Sweden. Using collaborative 

innovation management software 

from Induct Software of Norway, 

the hospitals have formed an open 

healthcare innovation zone. 

There has been an increased focus 

on innovation at global level and has 

become a competitive parameter to 

which companies in both the private 

and public sectors will have to relate. 

The KASK region contains strong 

knowledge environments related to 

healthcare in general. Of particular 

interest are the major university 

and regional hospitals. The areas of 

competition for the hospitals include 

the successful implementation of 

continuous patient progress, patient 

satisfaction, increased efficiency and 

productivity, and technology transfer 

and spin-off businesses. The increased 

focus on innovation is a challenge 

that opens new perspectives for 

systematic innovation across national 

borders . The institutions and regions 

which develop and implement new 

innovative concepts will be the future 

winners. There is a great potential for 

commercialisation and dissemination 

of research and innovation in these 

knowledge communities. 

Cross-border cooperation will 

enable hospitals to utilise experience 

and knowledge in organisations 

related to research and development, 

and commercialisation. The partners 

will jointly build an infrastructure for 

the development of innovation and 

commercialisation of research, which 

will lead to increased innovation, 

more efficiency, and savings. 

Induct Software is working 

with the hospital in order to 

provide optimal handling of the 

entire innovation process and to 

create an environment of dialogue 

and involvement in innovation. 

This powerful solution, based on 

Microsoft .NET and SQL Server will 

be further developed in collaboration 

with health authorities to meet the 

complexities and cultural challenges 

in the health sector, as well as fully 

utilising elements such as Microsoft 

FAST ESP search capabilities and 

SQL Azure. 

Dr. Kari J. Kværner, director 

of innovation at Oslo University 

Hospital and Professor at the 

University of Oslo, says: “Induct 

enables us to significantly increase 

the innovation capacity within 

Oslo University Hospital.” The 

project is tied into research projects 

in cooperation with SINTEF and 

doctoral candidates. 

The Induct solution will provide 

a convenient way for employees 

to report suggestions for new 

ideas or improvements related to 

process, service, or product. The 

platform will contribute to optimal 

handling of the entire innovation 

process, from registration to 

implementation, and ensure a good 

utilisation of overall organisational 

competence. Development and 

deployment of the solution will 

take place in phases and in close 

interaction with relevant user 

communities. The potential for this 

type of platform goes far beyond the 

KASK region’s needs. It has already 

been used to establish contact with 

other healthcare stakeholders, and 

has been delivered to several other 

market sectors across the globe. 

The use of Open Innovation 

among these university hospitals 

using Induct’s innovation 

management platform is currently 

underway and looks promising for 

the future. 

Induct Open Innovation 

community 

Solution: Collaborative 

innovation management software 

Benefits: Enabling cooperation 

between organisations in order 

to take advantage of experience 

and knowledge relating to 

research, development, and 

commercialisation 

Technologies: Microsoft .NET 

and Microsoft SQL Server 

Partner: Induct Software 

57

in practice 

Finland’s state Treasury 

Providing a connection 

The State Treasury is a service 

agency managed by Finland’s 

Ministry of Finance. It is 

responsible for the government’s 

internal financial and fiscal 

administration, arrangements 

for damage compensation and 

injuries suffered by military 

personnel, and veterans’ affairs. It 

also develops shared government 

IT systems and support services 

for financial and human 

resources management, as well 

as promoting the development 

of the government’s working 

communities. 

By government mandate, the 

State Treasury is additionally 

responsible for administering the 

Citizen’s Account, a special service 

which provides a secure channel 

for electronic communications, 

notifications and messages between 

government authorities and the 

public. All service providers in 

central and local government can 

register to use the Citizen’s Account. 

The service offers a single 

client interface between public 

administrative bodies and citizens. 

Using their personal e-service 

account (e-account), members of 

the public can communicate with 

the authorities at any time and from 

any location. Upon completion of a 

transaction, the authority concerned 

can notify a client of its decision 

directly via an e-account in real time. 

The Citizen’s Account is a 

labour-saving convenience for 

public bodies as it accelerates the 

process of handling transactions. 

It makes the processes of issuing 

requests for additional information 

and notifying clients of decisions 

much easier. Official notification 

procedures can also be handled in 

a more flexible manner. Requests 

for additional information required 

to process incomplete transactions 

can also be handled. It is also 

expected to reduce both postage 

costs and the demand for phone 

services. 

Offering a one-stop shop, the 

Citizen’s Account helps build public 

trust and confidence in government 

services. The reduced need for paper 

transactions and postage is expected 

to cut costs. Enabling public bodies 

to contact clients in connection with 

ongoing transactions saves time. The 

Citizen’s Account also provides a 

common, standardised platform for 

future development. 

The Citizen’s Account must 

fulfil rigorous demands in terms of 

information security and the ability 

to support large numbers of users. 

Based on Microsoft technology 

including Microsoft Windows Server, 

SQL Server and Internet Information 

Services, the Citizen’s Account is a 

reliable, scalable and secure solution 

and represents a good example of an 

implementation of this technicallydemanding 

application. 

The Citizen’s Account is part 

of the Suomi.fi public services 

portal maintained by the Finnish 

government’s IT Shared Service 

Centre, part of the State Treasury, 

and is being developed as part of 

the Finnish Ministry of Finance 

eServices and eDemocracy 

A c c e l e r a t i o n P r o g r a m m e . 

Innofactor, the technical 

coordinator, will deliver the 

e-account as an ongoing software-asa-service 

solution, and will provide 

support for all public bodies and 

their IT suppliers in the process 

of subscribing to the Citizen’s 

Account. Innofactor also offers 

additional software applications, 

which can be incorporated in the 

same package in an easy and costeffective 

manner. 

Finland’s State Treasury 

Solution: Electronic 

communication platform 

Benefits: Easy to use, cost 

effective, reliable, scalable 

Technologies: Microsoft Windows 

Server, SQL Server and Internet 

Information Services 

Partner: Innofactor 

59

in practice 

Wolverhampton City Council, UK 

Overcoming challenges 

Wolverhampton City Council 

(WCC) is a local authority in the 

UK with responsibility for meeting 

the needs of the area’s schools. Its 

vision is to ‘place children, young 

people and their families at the 

heart of an e-enabled system’ in 

order to transform education and 

overcome the social and economic 

challenges across the city. 

WCC wanted a technology 

platform that would help it 

build a more socially cohesive 

community, with strong Web 

presence available 24/7. It realised 

it had to provide a highly secure, 

yet collaborative platform, which 

would allow schools to engage 

teachers, learners and parents. UK 

government aspirations to harness 

technology to enhance learning, 

elicit student voice and widen 

parental engagement were slow to 

produce success stories and WCC 

were cognisant that a technology 

solution alone would not be 

enough. It had to be paired with a 

sound pedagogical approach. 

WCC selected Learning 

Possibilities as a partner and 

‘Engage’ was born – a collaborative 

platform designed to meet the 

needs of Wolverhampton’s learning 

community and to facilitate and 

bring together rich and innovative 

education practices. Dave Whyley, 

e-Services team, Wolverhampton 

City Council, describes it as: “The 

glue which brings all our school 

improvement, policy areas and 

transformation initiatives together.” 

The solution is built upon 

Microsoft’s Learning Gateway: 

SharePoint and Exchange providing 

a robust communication and 

collaboration platform. Microsoft’s 

Forefront Threat Management 

Gateway (TMG) 2010 provided the 

highest levels of safety and security 

for the learners within the community 

– and allowed their data to be 

shared across agencies and schools. 

Each school was provided with 

its own LP+ learning portal sitting 

underneath ‘Engage’ with tool and 

content-rich virtual classrooms. The 

organisations also jointly authored 

ADOPT, a five-stage technology 

adoption framework which allows 

schools to measure successes in using 

Microsoft technologies and plan their 

‘pathway’ towards transformation – 

ADOPT would underpin pedagogical 

innovation. 

One year later, an independent 

review by Lancaster University 

highlighted significant benefits. 

Parents reported they felt better 

able to support their child’s 

learning. National school inspectors 

also acknowledged the benefits. 

According to the OFSTED school 

inspection report 2009: “Community 

cohesion is an increasing strength 

... the school learning platform 

allows for communication with 

parents, governors and the wider 

community.” 

Collaboration projects between 

schools have shaped innovative 

teaching and learners are more 

engaged – 20 per cent of pupils 

improved participation in learning; 

more homework was completed; 

pupils’ sense of responsibility and 

behaviour was improved; and 

pupils were extended in learning 

for longer periods of time and 

during extended hours. Attainment 

also increased: pupils’ ability to 

reason was improved through 

online working; pupils had more 

time to think and to reference 

opinions or related learning; and 

a broader range of ability groups 

were engaged. The report also 

indicated use of the LP+ school 

portal offered an eight-fold increase 

in ROI – demonstrating time and 

cost-efficiencies. 

ADOPT has subsequently been 

selected as the basis for a national 

model by the UK government and 

Learning Possibilities are delighted 

to have won the prestigious BETT 

ICT Education Partnership Award 

for their work with WCC. 

Solution: Communication and 

collaboration platform 

Benefits: Secure system improving 

communication between parents, 

teachers and pupils 

Technologies: SharePoint, 

Exchange, Forefront TMG 

Partner: Learning Possibilities 

Group 

61

in practice 

UnEP; Secretariats of the Basel, Rotterdam and Stockholm Conventions 

Inter-office cooperation 

The United Nations Environmental 

Programme (UNEP) gets a jump 

on the rest of the organisation 

by adopting a simple document 

management solution that allows 

it to eliminate paper files, share 

legal records across borders, and 

automate procedures. 

Osmany Pereira Gonzalez 

heads the joint services of the 

Basel, Rotterdam and Stockholm 

C o n v e n t i o n s i n G e n e v a , 

Switzerland. The office is one of 

several UN locations that assist in 

implementing three multilateral 

treaties on hazardous materials. 

Each legal instrument covers 

different aspects of international 

chemical production, use, trade, 

and disposal. 

Most of its mission, Pereira says, is 

informational. His office delivers the 

appropriate technical and legal details 

to governments and corporations 

seeking compliance. “When 

countries commit to a legally binding 

agreement, information becomes 

a valuable tool,” says Pereira. “A 

lot of our work is ensuring that the 

proper information gets to the right 

people at the right time, which is why 

information technology is so central 

to our success.” 

The Geneva Joint Services 

office was established shortly after 

the Rotterdam and Stockholm 

Conventions became active. 

Although tasked with a new 

mission, the office inherited 

technical and business processes 

from its parent UN organisation. 

The new department was resourced 

with Windows-based PCs and 

servers using Microsoft’s .NET 

Framework, but it still relied heavily 

on paper file systems. 

“The bulk of the United Nations 

has been slow to adopt new 

technologies,” he explains. “At the 

start, we had a lot of processes that 

were still stuck in the 1960s, when 

they wrote letters and memos on 

typewriters.” 

Pereira and his staff recognised 

the inefficiencies of paper files and 

foresaw the difficulty in fulfilling 

its global mission using outdated 

methods. Sharing documentation 

among other UN locations seemed 

cumbersome. For example, the office 

shared paper records with the Food 

and Agricultural Organization (FAO) 

based in Rome, Italy. Each time one 

office received a new document, 

it would send a fax to the other, 

indicating what items were added to 

the collective archives. 

Pereira and the head of IT, 

Federico Izzo, envisioned a system 

where employees could not only 

store, retrieve, and easily share all 

legal and technical content digitally, 

but could also track step-by-step 

procedures with workflow tools. 

“With only 70 employees, we 

have a relatively small office,” says 

Pereira, “but we have to serve the 

whole world – all regions and all 

conventions. We felt the office 

needed the capabilities that you 

find in an enterprise resource 

planning (ERP) system. We 

needed good systems to manage 

our documents, contacts, and 

networks while also effectively 

tracking our correspondence for 

official communications between 

the Secretariat and all participating 

nations.” 

The Geneva office of UNEP 

implemented a document 

management solution called M-Files 

developed by Motive Systems. 

In a multi-user environment, 

M-Files software runs on both 

client computers as well as the 

server. Individual users can access 

the M-Files Vault – a centralised 

repository of all documents in 

the organisation – much like they 

would a removable drive. Rather 

than storing digital files loosely 

defined in folders and subfolders, 

M-Files structures every document 

within a searchable database 

organised and indexed with user- 

www.onwindows.com

definable tags or properties, also 

known as metadata. 

“We decided to make an 

essential archive of our documents 

in M-Files and to use the indexing 

and notification features of M-Files 

to facilitate our day-to-day work,” 

says Pereira, who found the digital 

file solution very affordable to 

implement while providing all the 

essential features: 

Simple metadata indexing of 

files: The indexing method behind 

M-Files is easy to understand. 

In lieu of saving files in folder 

locations, a user ‘tags’ a document 

with descriptive key words or 

category names. The document 

can later be quickly retrieved by 

searching on any of these terms. 

High-volume imaging: The office 

could easily convert old paper records 

into a fully indexed, searchable digital 

archive. M-Files can import digital 

scans in large quantities, assigning 

appropriate metadata key terms to 

stacks of related documents. M-Files 

also automatically indexes incoming 

faxes and e-mails. 

Full integration with Windows: 

Rather than a separate application 

or software program with a new 

user interface to learn, M-Files is 

deeply integrated into Windows 

Explorer and it can be accessed 

through the standard open/ 

save commands of all Windows 

applications, just like a typical hard 

drive on the user’s PC. The familiar 

interface eased the staff’s gradual 

transition to paperless processes. 

Remote access: UN workers in 

Rotterdam Convention offices 

in Rome also installed M-Files, 

allowing them to search and retrieve 

items in the archives in Geneva. 

“M-Files has resulted in a huge increase in productivity and 

accuracy in the performance of our agency” 

Workflow: A combination of 

special keyword tags, Microsoft 

Word templates, and M-Files 

automatic e-mail notifications, 

creates a simple but highly effective 

workflow structure that is easily 

customisable for any recurring task. 

For example, when a notification 

comes from a party to the Convention, 

nominating their Official Contact 

Point, the notification is first entered in 

a template form and saved in M-Files, 

and then the system automatically 

e-mails a notice to the staff lawyer for 

identity verification. Once approved, 

the save command triggers another 

e-mail request to data entry personnel, 

who then add the nominee as an official 

contact into the database. Pereora says: 

“M-Files reminds us of the steps in each 

process, and keeps the process on track 

and moving forward.” 

“M-Files has resulted in a huge 

increase in productivity and 

accuracy in the performance of our 

agency,” he adds. 

He sees M-Files as ideal for public 

sector offices that need to improve 

the way they manage documents 

and processes, but need to do so 

gradually – and inexpensively – 

without interruption in normal 

activities. “The significance is that 

M-Files achieves a paperless office in 

a very simple manner, making it easy 

to quickly get the benefits from the 

initial phase where people are just 

searching for files digitally, but it also 

provides the depth to take advantage 

of more sophisticated ways of 

utilising information technology, 

like workflows and shared archives, 

when the organisation is ready,” 

explains Pereira. 

The leadership of the United 

Nations has announced plans to 

implement an overarching document 

management system in a top-down 

implementation, although this 

ambitious plan will take some time to 

complete. In the meantime, Pereira 

is glad that the three Convention 

Secretariats have found a solution 

like M-Files to help them improve 

their digital filing and document 

management processes now. 

“Under the auspices of this 

particular project, we have created 

a kind of UN office prototype 

with M-Files,” says Pereira. “Other 

UN locations without electronic 

document management in place 

have become very interested in what 

we’ve done, and many are currently 

looking into whether they will buy 

M-Files and adopt this management 

system for themselves.” 

UNEP 

Solution: Document 

management 

Benefits: Increase in productivity 

and accuracy 

Technologies: M-Files, Microsoft 

Windows 

Partner: Motive Systems 

63

in practice 

Neopost output management 

Serving one purpose 

Neopost output management 

solutions are not just for the 

public sector. This statement 

reflects the size and diversity of 

a company that works across 

almost 100 countries to serve 

800,000 customers, many of 

which belong to the world’s most 

prestigious public and private 

sector bodies. The size and variety 

of its marketplace means that 

Neopost’s products need to be as 

diverse as the customers it serves, 

from small and medium-sized 

institutions up to very large and 

multinational organisations. 

To research, develop and deploy 

its range of output management 

solutions, Neopost relies on the latest 

Microsoft technologies such as: 

• Team Foundation Server 2010 

for project management, work 

item tracking and version control 

• Visual Studio 2010 for 

application design and 

development 

• .NET Framework 4.0 as a 

dependable platform 

• Windows Presentation 

Foundation for a flexible, stateof-the-art 

user experience 

• ADO.NET Entity Framework for 

object-oriented data access 

• Microsoft SQL Server as a rocksolid 

and high-performance 

database 

• Microsoft Windows XP SP3, 

Windows 7, Windows Server 

2003 and 2008. 

Neopost’s output management 

solutions can accept a multitude of 

input files, create documents from 

raw data, enhance pre-formatted 

layouts and consolidate letters 

to reduce the number of mailing 

pieces. They offer pre-sort to 

qualify for postal discounts, spool 

scheduling for optimised printing 

and can automate folding and 

inserting whilst ensuring mail piece 

and mail batch integrity. 

Police forces in many countries 

rely heavily on Neopost’s output 

management solutions. Besides the 

obvious benefits to them such as cost 

reduction, automation and enhanced 

quality, police departments, as well 

as other institutions under public 

scrutiny, they have a strong need 

for predictability and measurability 

in order to be able to prove, if 

necessary, that they have followed 

the correct procedures. 

Combining multiple proven 

Neopost technologies into an 

integrated output management 

solution allows police forces to be 

in total control of applications like 

the generation, production and 

distribution of speeding tickets 

while also being able to reduce 

costs significantly. Furthermore, 

Neopost’s solutions help with 

common problems like being able to 

prove that certain documents were 

sent at a certain time. The inability 

to prove this can pose serious risks 

in the areas of legal compliance, cash 

collection and reputation. 

A user of Neopost’s output 

management solutions might 

send anything from 50 envelopes 

each week up to several million 

documents per year. This means that 

any customer segmentation, other 

than one based solely on the number 

of documents mailed, cannot be 

made without excluding certain 

customer groups. Nevertheless, 

Neopost has successfully provided 

public sector bodies such as tax 

offices, police forces, social services, 

councils, schools and universities 

with state-of-the-art solutions. 

Neopost provides compact, easyto-use 

applications as well as flexible, 

state-of-the-art enterprise output 

management solutions, with both 

serving one purpose: increasing the 

value of mail while decreasing the 

costs associated with the generation, 

production and distribution of 

mission-critical documents. 

Neopost output 

management 

Solution: Output management 

Benefits: Cost reduction, 

automation and enhanced quality, 

predictability and measurability 


Team Foundation Server 2010, 

Visual Studio 2010, Windows 

Presentation Foundation, .NET, 

SQL Server, Windows 

Partner: Neopost 

65

in practice 

The National Board of Health 

Consolidating on 

Dynamics CRM 

The National Board of Health is 

the most important healthcare 

authority in Denmark and its 

task, in collaboration with policy 

makers, is to create the best 

possible healthcare conditions for 

treatment and prevention. 

Like many other institutions and 

companies, the Board of Health has, 

over many years, developed a range 

of administrative, filing and archival 

systems to support its many tasks. 

Many of these systems have become 

outdated with high maintenance 

costs and were difficult to adapt to 

new business regulations and laws. 

At the same time, there was a need 

for further integration with external 

systems and document management, 

which could not easily be achieved 

with the existing technology. 

“Microsoft Dynamics 

CRM/xRM offers a high 

degree of flexibility in its 

operations and integrates 

easily with other internal 

and external systems” 

The Board of Health chose to 

consolidate a series of systems with 

Microsoft Dynamics CRM / xRM 

as the central platform for many 

applications. The platform offers the 

healthcare authority a high-degree 

of flexibility in its operations and 

integrates easily with other internal 

and external systems. At the same 

time, the platform also provides 

a familiar and intuitive interface 

for users across the applications 

supported by the platform. 

There is a wide range of business 

areas to be taken care of: 

• The Board of Health’s 

institute for radiation 

safety: public inquiries, 

monitoring, requirements and 

announcements, transport, and 

personal dosimetry 

• Monitoring of nursing homes 

• Monitoring of cosmetic 

treatments providers 

• The inspector system – 

quality assurance of teaching 

departments for physicians 

• Integration to NaviStat, 

ScanJour, CPR, CVR and 

barcode scanners. 

The solution was implemented in 

close collaboration with public health 

officer institutions throughout the 

country and the Board of Health’s 

staff in Copenhagen. The solution is 

designed so that the workflows are 

collected and integrated with other 

business systems to ensure that master 

data is complete and correct, that it is 

correctly filed and that the financial 

transactions are reconciled with 

the financial systems. By collecting 

items in a user interface, individual 

caseworkers have a constant overview 

of their cases, and it is easy for 

management and secretaries to pull 

statistics and reports. 

The platform was set up and 

the first solutions released for use 

in just six months. New solutions 

have been released on a quarterly 

basis, and the list of possible usage 

scenarios is growing as users get to 

know the possibilities of the flexible 

and user-friendly platform. 

The National 

Board of Health 

Solution: CRM 

Benefits: Flexible and userfriendly 

system, easy to generate 

reports and pull statistics 


Dynamics CRM/xRM 

Partner: Netcompany 

67

in practice 

Israeli Procurement Authority 

Implementation success 

Netwise Applications (Netwise) 

has unique, extensive and 

practical experience in the 

field of e-government. Over 

the past 13 years, the company 

has successfully implemented 

e-government projects for 

numerous governments and 

ministries around the world 

focusing on Africa and Eastern 

Europe, as well as for the 

government of Israel. Netwise has 

vast experience and best practices 

in consulting, design and 

development and implementation 

of e-government solutions – from 

national strategic consulting 

to architecture and application 

development at national, regional 

and local government levels. 

Netwise recently developed a 

national e-tendering solution for 

the Israeli Procurement Authority. 

The original e-tenders Web portal 

was developed by Netwise in 

2005. All tenders issued by the 

Israeli Government or by ministries 

were stored on the portal and 

were available to citizens and 

businesses. The portal included 

an advanced search capability on 

tenders, allowing sort and filtering 

on search results. It provided access 

to additional data and documents 

attached to tenders and supported 

payment settlement for tenders 

using different methods including 

credit card, bank account/direct 

debit or other third-party accounts. 

The portal provided subscription to 

a newsletter mailing list – with the 

ability to enrol for a mailing service 

and receive updates regarding new 

tenders. 

In early 2010 a newly developed 

Israeli e-tenders portal code named 

‘Menora’ was released by Netwise. 

It was developed using Microsoft 

.NET technology and offers extra 

features including online suppliers 

registration; support of smart 

card authentication by suppliers; 

payment for registration and for 

tenders; management of suppliers 

history; ability for registered 

suppliers to submit their proposals 

online and to upload relevant 

tender documents; dashboards 

supporting tracking, logging and 

monitoring; and an online bidding 

system – a rule-based selection of 

preferred bids according to a set 

of pre-defined rules (for example 

lowest price). 

The reverse auction application 

enables government bodies to 

instantly define a new auction and 

publish it to suppliers by e-mail. 

The application is divided into 

two main parts: back office – the 

government side of the application 

and front office – the supplier’s side 

of the application. 

In the back office the 

government bodies define auctions 

including start and finish time, 

category and all items needed in 

the auction including quantity per 

item, and special needs. When the 

auction is ready, it is published to 

all relevant suppliers by e-mail. In 

the front office the supplier can 

view the open auctions, view the 

best offer (best price per condition) 

for a specific item in an auction and 

add bids to items in open auctions. 

When the supplier has already 

bid for an open auction, he can 

compare the best offer with his own 

offer. When the auction is closed, 

the government body can select the 

winning offer and then complete 

the purchase process. The winning 

offer doesn’t have to be the cheapest 

offer; the government body can add 

their own considerations and rules 

for choosing the winning bid. 

The application values achieved 

followed main themes in the 

procurement process: increasing 

transparency and preventing 

corruption; increasing quality and 

efficiency; building capacities; 

enhancing professionalism and 

integrity; saving overhead costs; and 

reducing average suppliers costs. 

Israeli Procurement 

Authority 

Solution: National e-tendering 

solution 

Benefits: Reduced costs, 

increased quality, efficiency 

and transparency, enhanced 

professionalism and integrity 

Technologies: Microsoft .NET 

Partner: Netwise 

69

in practice 

‘Loja Do Cidadão’ citizen stores 

One stop shop 

for public service 

Created in 1999, the ‘Loja do 

Cidadão’ is the first step in the 

one stop shop concept for public 

service. This is a public utility 

service that seeks to promote the 

modernisation of public services 

that cater for the needs of citizens 

and businesses, enabling access to 

a wide range of public and private 

services (utilities) that coexist 

in the same physical space. The 

common areas and the network of 

‘Loja do Cidadão’ stores are run 

by the Agency for Administrative 

Modernisation (AMA). 

In April 1999 the first store 

opened. The high flow of customers 

led to the implementation of a space 

management and statistical analysis 

system in order to reduce service 

times. The solution would have to 

meet specific needs and restrictions 

inherent to each one of the entities 

located in this public service space, 

providing AMA with accurate 

statistics on each service provided, 

at each one of the entities and their 

services. 

On 17 December 2008, the 

second generation ‘Loja do 

Cidadão’ store was opened in 

Odivelas, Portugal, based on a new 

service philosophy. For these stores, 

it was necessary to get the services 

out to the main entities within the 

more decentralised populations, 

with a smaller investment in terms 

of infrastructure and equipment 

installed. 

Newvision developed two types 

of service solutions, fully adapted 

and custom made for each one of the 

shop types. In the first generation 

stores, the Inline distributed 

solution has been implemented, 

which is characterised mainly by 

the existence of a local server in 

each store, replicating data from 

this local server to a central server 

at the AMA headquarters. Therefore 

AMA can manage and analyse the 

behaviour of all the stores at any 

time, and make changes in real 

time. This approach ensures the 

functioning of the stores even if 

there are communication cuts with 

the central server. 

The Inline centralised solution 

was implemented in the secondgeneration 

stores. All stores are 

now connected to a single server, 

allowing better management and 

less expensive computer resources. 

In these stores, the queue ticket 

numbers are called out on large TFT 

screens. The solutions are managed 

by different levels of permission 

and access and adapted to the 

organisational model of the entity. 

In 2008, two new and innovative 

services were created: the ‘I Lost 

my Wallet’ desk and the ‘Multiservice’ 

desk. The ‘I Lost my Wallet’ 

desk offers an integrated service, 

combined in one service desk, with 

the opportunity to request duplicates 

of several personal documents. This 

represents fewer losses of time and 

greater comfort to citizens who will 

no longer have to wait in multiple 

queues, or move about from service 

to service. The ‘Multi-service’ desk 

provides a generalist multi-functional 

service, which allows users to carry 

out several services of a reduced level 

of expertise, in one place and with a 

single queue ticket. 

The ‘Loja do Cidadão’ stores 

continue to expand, with new 

facilities planned for 2011. 

Newvision continues to supply 

the Inline solution, providing 

consulting services, maintenance 

and support for all the hardware 

and software systems installed. 

‘Loja Do Cidadão’ 

citizen stores 

Solution: Service solutions 

Benefits: Less queuing time, 

better server management, more 

effective use of time 

Technologies: Newvision Inline 

Partner: Newvision 

71

in practice 

Nexor Watchman 

A more complex data 

management landscape 

Designed for any organisation that 

values a high degree of security 

and confidentiality in information 

systems, Nexor Watchman for 

Microsoft Forefront Unified 

Access Gateway (UAG) offers an 

industrial-strength information 

assurance (IA) solution to 

secure information exchange 

requirements. First developed for 

the UK intelligence community 

in the 1990s, Nexor Watchman 

is a mature, robust and versatile 

technology that has formed part of 

Nexor’s high assurance guard and 

gateway products for several years 

and is now available as a plug-in 

to UAG. 

Microsoft Forefront UAG 

provides a general framework to 

allow authenticated remote clients 

to securely access application data 

behind a corporate firewall over a 

Web connection. UAG provides 

controlled access to the application 

Web pages that serve the requested 

data. Nexor Watchman for UAG 

enhances the security model by 

scanning data returned in a Web 

request to check it is conformant 

to a security policy. The returned 

content is checked to ensure that 

it does not contain any confidential 

material, thereby ensuring that the 

data being retrieved is authorised 

for viewing by remote clients. 

In the 21st century, public safety 

and national security organisations 

face unprecedented challenges 

from a range of new behavioural, 

procedural and environmental 

factors. Increased instances of 

data loss or leakage, greater 

demand for collaborative working, 

a growing trend for remote and 

mobile working and the rise in 

information being exchanged on 

a ‘responsibility to provide’ basis 

rather than a ‘need to know’ basis 

all contribute to a more complex 

data management landscape. This 

is all set against a backdrop of 

the ever-increasing threat of cyber 

warfare, as well as the heightened 

risk of physical terrorist attack. 

To increase the protection of data 

in this complex environment, there 

has been a rise in the importance of 

data classification and labelling and 

the implementation of IA measures 

to ensure the confidentiality, integrity 

and availability of that data. A plethora 

of technology solutions exists to 

manage data in the unclassified space, 

but technology aimed at the high 

end of data classification with impact 

levels of four and above has typically 

been the preserve of the defence 

and intelligence organisations. It 

is now timely to adapt and adopt 

high assurance solutions to address 

the growing need for effective data 

handling in the medium assurance 

space at lower business impact levels. 

This is where Nexor Watchman for 

UAG is positioned. 

The primary benefits that Nexor 

Watchman for UAG brings to an 

organisation are: 

• Watchman prevents data loss 

or leakage by ensuring that any 

security policy contravention, 

whether accidental or malicious, 

is blocked or masked 

• Remote and mobile workers can 

enjoy increased productivity and 

efficiency by having improved 

information access and sharing 

• By building on existing 

Microsoft infrastructure and 

maximising use of commercial 

off-the-shelf products with 

seamless integration and 

minimal management 

overheads, costs are reduced 

• UAG and Watchman are suitable 

for cloud architectures thereby 

supporting other cost-saving 

measures. 

Nexor Watchman 

Solution: Information assurance 

Technologies: Nexor Watchman, 

Microsoft Forefront Unified 

Access Gateway 

Partner: Nexor 

73

in practice 

Wayne State University 

Putting the 

pieces together 

With more than 1,000 medical 

students, Wayne State University 

(WSU) School of Medicine is 

one of the largest institutions 

of its kind in the United States. 

Together with its clinical partner, 

the Wayne State University 

Physician Group, the school 

is a leader in patient care and 

medical research in a number of 

areas, including cancer, genetics, 

neuroscience and women’s and 

children’s health. 


Physician Group members provide 

world-class medical care while 

conducting groundbreaking 

research and continuing education 

at one of the US’s top medical 

universities. Group members are 

recognised leaders in their chosen 

specialties. WSU Physician Group 

doctors are connected to thousands 

of nationally and internationally 

known researchers on the cutting 

edge of medical advancement. 

The main challenge for WSU 

was the consolidation of data 

from separate systems for different 

entities. The Physician Group, 

which recently converted to 

Microsoft Dynamics NAV from 

FundWare, has 16-20 departments, 

with up to 30 cost centres in 

each. The budgeting process 

within the University Physician 

Group involved a system of 

distributed Excel spreadsheets. 

“Each department would copy 

their individual spreadsheets, fill 

them out, and upload them back 

to the server to a common data 

source,” explains Kathy Borlas, 

associate director information 

systems, WSU School of Medicine. 

The School of Medicine, on the 

other hand, had the Banner suite 

of applications in place, which 

naturally promoted a different set 

of budget processes. Along with the 

requirement to establish a common 

set of processes, WSU needed to 

implement a budgeting solution 

to provide the functions that Excel 

and Banner did not offer. 

The main reason for selecting 

PROPHIX was the short 

implementation time frame. 

“We frequently had aggressive 

implementation schedules, so it 

was a relief that PROPHIX offered 

a realistic yet timely project plan,” 

explains Borlas. 

In choosing PROPHIX, WSU 

had a number of goals it wanted 

to achieve, including the ability 

to produce consolidated monthly 

financial reports in a timely fashion 

with multiple enterprise resource 

planning systems and chart of 

accounts and the ability to process 

intercompany eliminations. 

“PROPHIX really helped us 

enforce a uniform process 

that we never had before” 

WSU was in the middle of its 

first budget year with PROPHIX, 

yet already recognised that its 

processes have become more 

objective and quantifiable, and 

intercompany eliminations were 

easily implemented and managed. 

Borlas explains: “PROPHIX really 

helped us enforce a uniform 

process that we never had before. 

It allowed a consolidation across 

our entities, which we had in bits 

and pieces before but never in a 

uniform, well-understood manner.” 


Solution: Performance 

management 

Benefits: Objective and 

quantifiable processes, 

consolidation of processes 

Technologies: Microsoft SQL 

Server, Microsoft Dynamics NAV 

Partner: PROPHIX Software 

75

in practice 

The Danish Agency for Governmental Management 

Process Optimisation 

The Danish Agency for 

Governmental Management 

(DAGM) manages loans, grants 

and securities. Over time the 

agency has introduced new 

programmes with individual terms 

and conditions requiring specific 

workflows and procedures. DAGM 

had many systems to support these 

programmes, often leading to the 

introduction of manual routines, 

requiring substantial resources. 

Challenges 

DAGM wanted to establish a platform 

suitable for the implementation 

of various solutions, enabling it to 

align workflows and procedures. 

Furthermore, it was important to 

focus on reducing the processing 

time and to make it easy to maintain 

and implement new programmes. 

The key elements that the solution 

had to address were efficiency 

(reduce cost by 30 per cent, shorten 

processing time and handle high 

volume of transactions), governance 

(compliance, standardisation of work 

processes and the flexibility to handle 

the diversity of programmes) and 

maintenance (passing control back to 

the business – allowing case handlers 

to maintain processes without 

intervention from IT developers). 

Solution 

The solution unifies previously 

dispersed applications into one 

environment. The case management 

and business process management 

integration provides a unique approach 

to the core governmental task of 

managing funds from programme 

design through application process 

and repayment to settlement/expiry. 

With the Resultmaker Process 

Platform, the core, standardisation 

and automation of working processes 

across the administrative life cycle 

has become a reality. It can handle 

more than 500,000 transactions 

per month. The platform is featurerich 

software that offers tools for the 

design, development and deployment 

of solutions for automating business 

critical processes, offering a fast-paced 

prototyping approach. It is based 

on a process matrix concept for the 

management of complex and extensive 

processes. Microsoft BizTalk is used 

for automatic processes, while Public 

360˚ (based on SharePoint) is used 

as the underlying electronic records 

management systems and supports 

international standards for document 

management. Excel deployed through 

Office SharePoint Server is used for 

design, maintenance and execution of 

algorithms, enabling the user to work 

within a familiar environment. 

The solution contains an 

advanced BAM module, which 

serves as an overview of key 

performance indicators (KPIs) on 

all organisational levels, and also 

handles resource management. The 

module prioritises the most critical 

tasks according to the predefined 

KPI targets. A self-service module is 

included enabling the customer to 

build programme-specific solutions 

for citizens and companies with full 

public key infrastructure support. 

Benefits 

The digitalisation and automation 

increases efficiency by reducing errors. 

Other benefits include shortened 

processing time, better utilisation 

of resources, increased traceability, 

compliance, and consistent service 

and quality. It provides an integrated 

self-service platform with flexibility 

in resource planning and less 

vulnerability to resource constraints. 

Business opportunities 

This product is applicable to 

organisations managing funds 

from application through lending 

to repayment and completion in 

high volume and complexity, which 

are also facing one or more of the 

following challenges: efficiency, 

compliance, documentation and 

traceability, resources and fulfilment 

of service goals. 

Solution: BPM 

Benefits: Increased efficiency, 

better use of resources, increased 

traceability, consistent service 

and quality 

Technologies: Microsoft BizTalk, 

SharePoint, Excel, Resultmaker 

Process Platform 

Partner: Resultmaker 

77

in practice 

Urban Planning Authorities 

Planning for the future 

The Urban Planning Authorities 

in Greece are agencies hosted in 

local government offices all over 

the country and supervised by 

the Greek Ministry of Interior, 

Decentralisation and E-Government. 

Their responsibilities include 

management of all urban planning 

issues within their territory. 

They previously had complicated 

and heterogeneous processes, 

bureaucracy, the inability to offer 

accurate information and a lack of 

transparency in case management. 

An integrated information system 

for the automation and management 

of the Urban Planning Authorities’ 

daily tasks was designed and 

implemented by SingularLogic. 

It was aimed at the simplification, 

homogenisation and automation 

of processes, transparency in daily 

operations, and the optimisation 

of service delivery to citizens and 

professionals. 

SingularLogic was selected due to 

its state-of-the-art technology solution, 

its capability to roll out successfully 

across the country and its business 

expertise. The information system 

covers three different areas, namely: 

E-CITY Planning I: an integrated 

document and workflow management 

system for managing the entire 

life cycle of the Urban Planning 

Authorities’ processes such as: 

protocol, building permits issuance, 

management of illegal building cases, 

business intelligence / management 

reporting. 

E-CITY Planning II: a central 

database hosting urban planning 

legislation data managed, coded and 

correlated for easy access and use. 

E-CITY Planning III: A 

geographic information system 

(GIS) with a spatial database 

including urban planning data (city 

blocks and zoning of land use). 

Portal: A single point of entry 

for offering sophisticated e-services 

to citizens and professionals (civil 

engineers and notaries). 

The system supports the daily 

tasks of more than 3,000 named users 

spread across 140 urban planning 

offices. Up to now it has managed 2.3 

million cases and issued about 87,000 

building permits. 

The Ssstem incorporates 210,000 

records of legislation acts related to 

urban planning; the GIS subsystem 

covers the entire Greek territory 

(150,000 city blocks, 450 urban area 

plans, and 65,000 map sheets). 

The software applications 

integrate all functionality provided 

by the Microsoft .NET Framework. 

The development tool used was 

Visual Studio .NET, while SQL 

Server data management software 

has been tightly integrated with the 

digital mapping system. The selected 

tools offered significant potential for 

the development of applications in a 

multi-tier Web-enabled architecture. 

The high quality and functionality 

offered by this software for 

deployment and production, as 

well as the integration of Microsoft 

technologies with other line-ofbusiness 

applications, ensured 

successful and timely delivery. 

For the state, results included timely 

delivery of information to citizens/ 

professionals from one single point 

of entry; reduction of bureaucracy 

and foot fall in urban planning 

offices; elimination of operational 

costs, uniform processes and 

operational standards; transparency 

in the operation of Urban Planning 

Authorities, effective management tools 

to evaluate the efficiency of processes 

and generation of accurate, real-time 

statistic data to improve decision 

making and policy planning. 

For the citizens, results included 

transparent access to timely and 

accurate information through the 

Urban Planning Authorities portal, 

ability to conclude electronically 

all needed interactions with Urban 

Planning Authorities, easy search and 

retrieval of legislation information and 

access to urban planning information 

using geographical criteria. 

Urban Planning Authorities 

Solution: Integrated 

information system 

Benefits: Better access to 

information, reduction of 

bureaucracy, elimination of 

operational costs 

Technologies: Microsoft .NET, 

Visual Studio .NET, SQL Server 

Partner: SingularLogic 

79

in practice 

Danish Prison and Probation Service 

Skills for SCOM 

The availability of core competences 

is a key priority for the Danish 

Prison and Probation Service 

(DPPS). In addition to keeping 

the inmates in Danish prisons, the 

organisation supports their way out 

of crime. This has been done, for 

example, by setting up a separate 

computer network that provides 

inmates with an opportunity to be 

educated via the Internet. However, 

this has raised a number of issues 

regarding IT security. 

”We have been seriously 

concerned about how to manage 

surveillance of the new computer 

network alongside the existing one 

in DPPS. They cannot be mixed. 

Using the same technology to 

survey both networks is a huge 

advantage, because, in that case, 

we need only one set of skills to 

manage it,” says Henning Thomsen, 

chief of operations for DPPS. 

DPPS was dissatisfied with 

its existing surveillance system 

and therefore decided to switch 

to the Microsoft System Center 

Operations Manager (SCOM). 

The organisation already had a 

Microsoft platform and was about 

to implement the System Center 

Suite. However, none of the 

employees had sufficient experience 

with SCOM to themselves design a 

surveillance solution based on this 

technology. DPPS, therefore, turned 

to its long-term associate, solvo it, a 

specialist in the area. 

solvo it was asked to design a 

homogeneous solution to survey 

separate networks, integrating 600 

servers and 600 network units in 100 

different locations. solvo it was also 

asked to provide the necessary skills 

for SCOM to enable DPPS to manage 

surveillance itself from then on. 

For this purpose, solvo 

it analysed DPPS’s complex 

infrastructure, diverse workflows 

and likely development processes. 

Afterwards, the entire set-up was 

scaled and technology components 

and databases were selected. solvo 

it thus provided a tailor-made 

solution that perfectly suited the 

existing infrastructure and specific 

services of DPPS. 

In the communication between 

the two networks, the question of 

IT security was essential. The core of 

SCOM was configured and located 

in the old DPPS network. solvo it 

prohibited access from the old to 

the new network, while information 

concerning alarms and critical 

issues were designed to flow freely 

from the new network to the SCOM 

components. This made surveillance 

of the DPPS infrastructure both 

simple and secure. 

Finally, the entire SCOM solution 

was so flexibly designed that other 

networks can easily be integrated as 

DPPS expands in the future. 

Thomsen is very confident about 

the solution. Not only has solvo it 

succeeded in tailoring a well-sized, 

easily manageable and flexible 

solution and in transferring core 

competences regarding SCOM to 

DPPS, the solution also improves 

integration between the various 

products of the DPPS infrastructure 

and reduces surveillance costs. 

Thomsen also appreciates how 

easily knowledge of Microsoft 

technologies can be improved. “It 

is very easy to undertake further 

training with Microsoft. Solutions 

like our new SCOM one do not come 

out of the box. If you do not know 

how the technology works or how to 

configure it, it is not useful for you. 

Therefore, it is of great advantage that 

Microsoft technologies are always 

well supported with opportunities 

to pursue further education and 

develop new skills,” he concludes. 

Danish Prison and 

Probation Service 

Solution: Surveillance and 

security 

Benefits: A tailored, 

homogeneous, flexible, easily 

managed, cost-efficient 

Technologies: Microsoft System 

Center Operations Manager 

Partner: solvo it 

81

in practice 

Sweden’s municipal authorities 

The sky’s the limit 

Sweden has long championed 

transparent government and active 

involvement in the democratic 

process. Radical online video and 

meeting management software from 

Swedish innovator Stream Shed is 

now transforming the way Sweden’s 

municipal authorities engage public 

interest in local government. 

In today’s high-stress, instantgratification 

media environment, 

blocks of text on a static Web 

site cannot hope to secure and 

retain public attention. But Stream 

Shed’s cloud-based online video 

technology can – and does. 

Featuring end-to-end Azurebased 

Smooth Streaming video, 

integrated with Silverlight and 

Internet Information Services 

Media Services, this software-as-aservice 

concept is cost-efficient and 

simple to operate. State and local 

authorities can now communicate 

in a way that is both highly 

compelling and economically 

viable. Smooth streaming video, 

live or on demand, dramatically 

enhances an organisation’s ability 

to engage and connect with key 

target groups and a broader general 

public. This may be achieved via 

conventional Web sites or virally, 

through social media such as 

Facebook and Twitter. 

Online, on-demand and on-target 

The Silverlight-based player offers 

instant viewing. There is no need to 

download or install special software 

and no need to create special Web 

sites to broadcast meetings. Fully 

configurable and embeddable, 

Silverlight permits video channel 

insertion on any Web site. Just copy 

and paste the embed code supplied 

by the online video platform. 

Meetings can be displayed on 

a Web page, live or on-demand. 

Where appropriate, the process can 

be interactive, with participation via 

remote keypads. Constituents get 

to question – and receive answers 

from – their elected representatives. 

The agenda item, the name of the 

speaker, voting results – all can be 

added and synchronised during the 

meeting, in real time. And PowerPoint 

presentations can be displayed in 

parallel with the video broadcast. 

Viewers can link up to watch 

meetings anytime. 

Do-it-yourself archive 

The Stream Shed online video 

package enables any organisation 

to establish its own cloud-based 

video archive. Whatever the 

configuration, it is possible to create 

and display compelling Web TV on 

the organisation’s own channel, for 

current and new target groups. This 

can be anything from a simple video 

clip to a full webcast, complete with 

a PowerPoint presentation. More 

ambitious and complex Web casts, 

direct or on demand, pose no challenge 

either. It can be used for lectures, 

roundtable debates, interviews, 

in-house information, instructional 

films, training sessions and webinars. 

From just a few video clips to hundreds, 

Stream Shed’s solution offers effortless 

upload, management, classification and 

storage. 

The sky’s the limit 

Based on Windows Azure, Stream 

Shed’s solution offers secure 24/7 

scalable access, from any computer. 

It doesn’t require expensive 

infrastructure – just an Internet 

connection and a Web browser. 

A media player and access to a 

proprietary cloud-based archive, for 

all video management and storage, is 

included in each package. The choice 

depends on the video quality required. 

The potential is unlimited: this is what 

the Internet was meant for. 

Sweden’s municipal 

authorities 

Solution: Online video 

technology plus meeting 

management solution 

Benefits: Open government and 

citizen empowerment through 

online access to public meetings 

and announcements. 

Technologies: JD700 

StreamPublisher, JD400 Media 

Encoder, JD600 Conference 

Producer, Windows Server 2008 

R2, SQL Server 2008, Windows 

Media Services, Silverlight, 

Windows Phone 7 

Partner: Stream Shed 

83

in practice 

Twents Carmel College 

A whole new world 

Colleges are feeling the 

impact of The New World of 

Work for The New World of 

Learning. This concept, initially 

introduced by Bill Gates, has 

required a major turnaround in 

thinking in education and ICT. 

Dutch ICT specialists Switch 

Computerisation deal with this 

on a daily basis. An example of 

this is in north-east Twente in the 

Netherlands, where six colleges 

are working on a state-of-the-art 

network after merging. ICT must 

be a certainty and simply work all 

the time. This is the one condition 

for the New World of Work and 

Learning. 

The Netherlands is one of 

the leaders in western Europe in 

the area of ICT. Switch realises 

major projects in this area in 

collaboration with Microsoft in 

two areas: education and health 

care. “The New World of Work 

necessitates a continuous flawless 

performance of ICT facilities, 

whether someone is working at 

home, while travelling, or in the 

office. Our promise to customers is 

that we ensure that it ‘just works’,” 

says Ludger Dusseldorp, education 

sales manager at Switch. 

After six colleges merged to 

become Twents Carmel College 

in north-east Twente, a central 

network was developed in early 

2011, through a public cloud so 

that students and tutors always 

have access to their secure work 

environment (Office 365) for 

e-mail, data storage and all live 

tools, wherever they are. While at 

college, they can also log in to a 

private cloud with more educational 

software that needs physical servers. 

Thanks to virtualisation (Hyper-V), 

investment in the number of 

servers could be limited. For the 

private cloud, an existing fibre-optic 

connection between the six locations 

in Oldenzaal, Losser and Denekamp 

was expanded into a ring. 

Now users no longer have 

to install their own software to 

be able to work anywhere with 

secure programs. The required 

applications can be pushed from 

the cloud to their workplace/ 

endpoint device (App-V). And 

thanks to Microsoft Lync, optimal 

online collaboration has been 

simplified. Dusseldorp explains: 

“Pretty much all new technology 

has been used to give The New 

World of Learning optimum 

facilitation. Users don’t know what 

goes on behind the scenes, and 

they don’t need to know. They 

can simply continue to work in 

their secure work environment, 

always and everywhere.” And this 

is consistently secure, because it is 

also centrally regulated (Forefront). 

It’s not just students and tutors 

who benefit. Managing the network 

is also much simpler, more user 

friendly, and efficient. “In practice, 

this means the college can do 

more with less,” says Dusseldorp. 

“System managers can focus more 

on tactical support of education 

without getting inundated with 

technical issues. This is how 

it should be. Students have to 

learn, tutors have to teach, and 

ICT should help them as much 

as possible without too much 

distraction.” ICT is increasingly an 

integral part of their policy and is 

changing how education is viewed. 

Dusseldorp concludes: “Students 

are increasingly studying outside of 

the school building. This requires a 

new approach from colleges, and 

we are helping them make that 

change. Together we are preparing 

education for the future.” 

Twents Carmel College 

Solution: Cloud computing, 

virtualisation 

Benefits: More user friendly and 

simpler network, easier online 

collaboration 

Technology: Microsoft Office 

365, Hyper-V, App-V, Forefront 

Partner: Switch 

85

in practice 

Housing Benefit Recovery System 

Balancing recovery with 

social responsibility 

The Housing Benefit Recovery 

System (HBRS) is a management 

tool designed to support 

local governments and their 

departmental teams to effectively 

process the recovery of housing 

benefit overpayments. The HBRS 

software, developed by TCS 

Computer Services, helps promote 

best practice in accordance with 

the Department of Work and 

Pensions (DWP) key performance 

indicators (KPIs). Its use can 

reduce costs, rebalance workloads 

and tackle capacity issues, assisting 

local councils to support their 

recovery teams in improving their 

performance and saving time. 

HBRS software features enable 

staff to process high case volumes 

efficiently with monitoring to ensure 

compliance with DWP KPIs. There are 

daily up-to-date lists of outstanding 

invoices for team members, a 

‘sweeper facility’ to ensure tasks don’t 

get lost by falling ‘out of sight’, plus 

automatic allocation of work across 

the recovery team, including those 

working from home. The system 

highlights open benefit cases to help 

speed ‘claw back’ set up and other 

features include automatic generation 

of documentation for County Court 

judgments, and a checklist of actions 

and their outcomes, which can be 

recorded against each invoice. It 

has search facilities to identify and 

prioritise both cases requiring similar 

action without paper reports and to 

highlight those cases involving fraud 

and administrative penalties. The 

system also includes management 

tools to analyse the effectiveness of 

different recovery action processes. 

HBRS is designed for local 

councils charged with, and measured 

by, the amount of housing benefit 

overpayments they can recover. 

When the economy improves and 

the changes to the benefit system 

are introduced, there will be a large 

increase in recovery cases requiring 

prompt attention, often impeded 

by reduced staff levels and complex 

administrative functions. 

The HBRS system helps 

responsive recovery teams to manage 

peak workloads more efficiently 

and successfully, without the need 

to increase staff. This enables 

local authorities to swiftly recover 

overpayments and generate greater 

income, as well as reduce backlogs. 

HBRS is a desktop software 

application that can be virtualised 

using Microsoft App-V for ease of 

distribution, based on a SQL Server 

2008 database (also SQL Server 

2000 and 2005). It was developed 

using mainstream Microsoft .NET 

tools (a C#.NET Framework 2.0 

front end) and reporting utilises 

SQL Server Reporting Services or 

Crystal Enterprise and requires 

Word 2003 or later. 

HBRS helps local government 

recovery teams to manage their 

processes efficiently and deliver a 

measurable return on investment. 

The system can be installed and 

tested in six to eight days and 

training is minimal, due to the 

intuitive nature of the software. 

TCS offers a range of flexible 

commercial options including sitewide 

package licences with annual 

support, software package purchase 

or rental alternatives, plus bespoke 

enhancements to meet specific and 

varied departmental needs. 

HBRS can be configured to take 

data from any housing benefits 

system and has been successfully 

implemented by a number of local 

authorities and councils. 

HBRS 

Solution: Bespoke software and 

business intelligence 

Benefits: Better process 

management, DWP best practice, 

increased ROI 


Server, .NET, App-V 

Partner: TCS Computer Services 

87

in practice 

The London Borough of Hackney 

The people’s choice 

The London Borough of Hackney 

is one of the most historic London 

boroughs and is a fundamental 

element to the success of the 

2012 Olympic Games: the media 

and broadcast centre and almost 

one-third of the 2012 games 

area are all based in Hackney. 

Hackney Council is working 

to provide significant lasting 

benefits including: better public 

transport; jobs for local people; 

work for local businesses; new 

and improved sports facilities; 

a better environment; more 

participation in sport, culture 

and the arts; and promotion of 

the borough as a destination for 

work, living and investment. 

The borough is a truly 

cosmopolitan region. It has a 

population of approximately 

216,000 of whom over 20 per cent 

are claiming council benefits of some 

kind and with an unemployment 

rate of nine per cent. In addition it 

has an annual income of circa £400 

million. To support the normal 

day-to-day citizen needs and the 

additional requirements of the 

forthcoming Olympics, Hackney 

required an efficient cost-effective 

citizen service solution. 

H a c k n e y h a d a l r e a d y 

implemented Microsoft Dynamics 

CRM as the core platform for its 

citizen service strategy, but in order 

to deliver the volume and quality of 

services expected a comprehensive 

call scripting solution that could 

be deployed quickly and easily, 

both internally and on the Web, 

was required. TKDialogs from 

Team Knowledge was chosen 

following a comprehensive tender 

process, including all of the 

possible alternatives. It was selected 

primarily for its ease and speed of 

development, which is typically six 

to seven times faster than coding. 

Other factors were the simplicity of 

the software deployment, reduced 

training requirements, ease of use 

and Team Knowledge’s experience 

with Microsoft and the public sector. 

TKDialogs provides call scripting 

and process automation through a 

single user interface across all of the 

council’s service delivery channels. It 

provides a common interface for its 

citizen-facing staff and public across 

a wide range of services, enabling 

enquiries to be resolved at the first 

point of contact. In the new contact 

centre, agents can handle even the 

most complex enquiries and service 

requests through TKDialogs scripts. 

Similarly, on the Web site, citizens 

are led through simple screens, which 

provide direct access to council 

services and interact seamlessly with 

Dynamics CRM to create service 

requests and appointments. The key 

business areas of waste, registrars and 

licensing have already been deployed 

with all other services soon to follow. 

“We have found TKDialogs to 

be much more than a call scripting 

tool,” says Alex Wilson, technical 

programme manager, London 

Borough of Hackney. “It has 

enabled us to very rapidly develop 

comprehensive citizen service 

applications based on Dynamics 

CRM. TKDialogs provides a 

common interface for our citizenfacing 

staff and public across a 

wide range of services, enabling 

enquiries to be handled at the first 

point of contact. The TKDialogs 

approach is an integral part of our 

citizen strategy and has enabled us 

to deliver our customer relationship 

management implementation 

project on time and within budget.” 

TKDialogs is a world leader in call 

scripting and process automation 

for Microsoft Dynamics CRM and 

SharePoint portal solutions. In 

addition it has the ability to access 

and utilise data from other systems 

to provide efficient and cost-effective 

citizen services. 

The London Borough 

of Hackney 

Solution: Browser-based call 

scripting and process automation 

Benefits: Majority of issues solved, 

at first point of contact, reduced 

time in transaction processing, 

increased staff productivity and 

improved citizen service 

Technologies: TKDialogs, 

Microsoft Dynamics CRM 

Partner: Team Knowledge 

89

in practice 

molis vt Laboratory Management System 

A solution pioneer 

molis vt from vision4health is 

a newly developed laboratory 

software tool for diagnostic 

facilities in the health care system. 

As the pioneer of a new generation 

of management solutions, molis vt 

is based on modern technologies to 

meet the challenges of the rapidly 

changing laboratory market. 

Visionary Technology (vt) and a 

clear vision for a networked health 

care system form the basis of all 

developments. Thus, as an efficient 

diagnostic wide area network 

(DWAN) extending across locations, 

vision4health solutions connect 

various systems and facilitate the 

wireless integration of central and 

satellite laboratories, hospitals, 

special institutes, doctors in private 

practices and patients into general 

workflows. These workflows can be 

quickly defined and easily adapted 

to personal or workplace-specific 

conditions. With its intuitive infocard 

user interface, molis vt makes 

traditional laboratory software 

packages look obsolete, reduces the 

possibility of errors and speeds up 

work routines. Even the operation 

of different laboratories from a 

uniform system interface is no 

longer a challenge due to intelligent 

communications and control 

instruments. An adaptable structure 

for orders and patient cases, which 

fulfils the most demanding medical 

processes, builds the core of the 

laboratory software, as does flexible 

validation and a clear solution for 

the complexity of findings. 

As a solution that spans 

disciplines and fields, molis vt aims 

to meet the needs of laboratory and 

transfusion medicine, microbiology, 

transplantation medicine and 

pathology, which have their own 

specific medical and organisational 

requirements. Additional supporting 

functions include materials 

management, warehousing and 

resource planning; optimised 

scheduling; continuous certificationready 

quality management; 

dynamic data evaluation with 

business intelligence; and customer 

relationship management. 

Due to increasing centralisation 

and networking, the requirements 

in the laboratory market are also 

changing. On the one hand, 

corporate groups with hundreds of 

employees at distributed locations 

are emerging, requiring highly 

accessible IT solutions and the 

possibility of depicting extremely 

individualised workflows. On the 

other hand, specialised laboratories 

integrated into the hospital workflow 

have to offer their services more 

flexibly and be able to individually 

cater to customer needs. 

Challenges in the laboratory 

range from order acceptance 

and sample management to the 

logistics of lab results. The molis vt 

channel strategic online solution 

supplements molis vt in both ends 

of the process with order entry 

procedures and result reports. At 

the same time, it can be integrated 

into hospital and physician 

information systems or used as an 

independent referral and patient 

portal. With automatic bundling of 

test catalogues into an order form, 

molis vt channel optimises processes 

for senders like hospitals and, with 

its proactive control of flow of 

materials and external laboratory 

requests, creates new room to 

manoeuvre for laboratory operators. 

Benefits include one click 

technology that lowers installation and 

maintenance times, even when new 

locations are put into operation. The 

Windows Presentation Foundation 

and Silverlight-based infocard user 

interface can be used both on a 

client and in a browser. However the 

focus is on the process knowledge 

accumulated in the laboratory market 

over decades. If, for instance, an 

expired blood bank sample is scanned 

in, molis vt recommends the practical 

work step to dispose of the sample. 

In this way, optimised processes save 

time and money, avoid errors and 

provide better quality. 

molis vt 

Solution: Laboratory management 

Benefits: Saves time and money, 

less errors, better quality of work, 

diagnostic wide area network 

(DWAN) 

Technologies: molis vt 

Partner: vision4health 

91

in practice 

Macedonian institutions 

A national system for 

interoperability 

Not so long ago Macedonian 

institutions were struggling 

with slow data entry and 

time-consuming information 

exchange practices using paper 

documentation transferred 

via couriers. Using separate 

databases in different government 

institutions, Macedonian citizens 

were forced to visit more than five 

institutions for paperwork, just to 

finish one administrative process. 

Following the example of the 

EU member countries, in 2009 the 

Macedonian Ministry of Information 

Society and Administration decided 

to establish a National Information 

System for Interoperability 

between information systems 

which exist within the Government 

institutions using a wide range of 

different technologies. Taking up 

the challenge, with its extensive 

background of interoperability 

t e c h n o l o g y i n t e g r a t i o n 

projects based on Microsoft 

BizTalk Server, Vista Group 

developed and implemented the 

Macedonian Information System 

for Interoperability in a period 

of just six months, making life 

easier for both the citizens and 

the institutions of the Republic of 

Macedonia. 

Microsoft BizTalk Server 2009, 

SQL Server 2008 and Windows 

Server 2008 form the basis of 

the solution The technology was 

chosen because the government 

had had positive experiences with 

Microsoft in the past and mapped 

well with the project’s objectives. 

The Interoperability System 

solution developed by Vista Group 

is based on a service-oriented 

architecture (SOA) infrastructure 

and designed to support the secure 

integration of processes and data 

within government agencies and 

related commercial enterprises 

to secure national information 

exchange. 

The first five institutions 

that took part in the National 

Interoperability System are the 

most important data providers in 

the country: Ministry of Internal 

Affairs, The Central Registry 

of R.Macedonia, Macedonian 

Customs, Public Revenue and 

Cadastre of R.Macedonia. 

According to Macedonian law, 

the data exchange between every 

national government institution 

will have to be done via this 

National Interoperability System, 

instead of bilateral communication 

channels that were used before. 

Communication and exchange of 

classified data was not possible 

in digital form, until the National 

Interoperability System was 

introduced by Vista Group. 

The Interoperability System 

Solution can deliver even greater 

business value by offering a 

coordinated approach that 

leverages deep business insight and 

governmental experience, as well as 

the company’s consulting expertise. 

Vista Group’s business software is 

designed to deliver real outcomes, 

with government-specific data and 

information models that can help 

speed time to value and reduce 

risk. This solution, built on the 

Microsoft .NET Framework, BizTalk 

Server technology and a SOA-based 

infrastructure can provide solutions 

that assist government agencies to 

make information-driven decisions 

as well as build, manage and 

leverage the data contained in the 

IT infrastructure. 

Macedonian institutions 


management 

Benefits: Streamlined process, 

integrated system 

Technologies: Microsoft BizTalk 

Server 2009, SQL Server 2008 

and Windows Server 2008 

Partner: Vista Group 

93

in practice 

Oporto School of Engineering 

E-tendering benefits 

ISEP, Oporto School of 

Engineering, is a Portuguese 

public university founded in 

1852. Boasting a wide range of 

skill profiles and a pronounced 

commitment to the sustainable 

development of Portugal, ISEP has 

approximately 6,500 students, 

435 teachers and 135 support 

staff. It offers 22 undergraduate 

and Masters degrees. 

In order to fulfil the Portuguese 

rules of public contracting law, 

improve transparency and cost 

effectiveness for all contracting 

processes and expedite auditing 

on their procurement procedures, 

ISEP required the services of an 

e-tendering platform. 

The solution chosen was 

vortalGOV, which was created by 

Vortal in 2003. Built on a serviceoriented 

architecture for high 

productivity, performance and 

scalability vortalGOV is supported by 

a cloud-based e-tendering suite and 

an e-commerce suite offering specific 

services for suppliers, like market 

intelligence tools, sales support, and 

competitive testing. All this is based 

on an interoperable e-marketplace 

with mobility solutions. 

The Vortal team maintains a core 

system architecture using the latest 

technology to provide electronic 

services such as Microsoft SQL 

Server and BizTalk. Vortal’s data 

models and message formats are 

Pan-European Public Procurement 

Online compliant, respecting those 

standards defined by the European 

Committee for Standardization. 

Vortal was selected for its 

authentication, authorisation, 

encryption, identification with 

digital certificates, traceability and 

non-repudiation capacity, enabling 

the highest level of information 

confidentiality and security. 

Now ISEP can input tender 

d o c u m e n t s , c l a r i f i c a t i o n s , 

messages and notifications to 

market operators, making bids 

electronically using Web-based 

technologies alone. The platform 

also supports dynamic negotiation 

with suppliers. Market operators 

simply need the Internet to receive 

notifications of tenders, according 

to business type. Then, they can 

download the procedures, ask for 

clarification and send proposals. 

Instead of mountains of paper, ISEP 

has all the proposals in electronic 

format. The platform is supported 

by an automatic, powerful, proposal 

analysis engine with different 

evaluation criteria and deviation 

analysis features to facilitate the 

process. 

The platform improves the 

dematerialisation, reorganisation and 

simplification of public procurement, 

enabling savings and profitability of 

human and financial resources, as 

well as improving the acceleration 

of compliance objectives. By using 

a unique network of suppliers 

competition is encouraged. The 

supply network was enlarged, with 

better results in terms of quality and 

savings in procurement processes. 

This diversification of suppliers 

also represented progress in the 

development of public institutions 

being more open, transparent, and 

interoperable, throughout their 

contraction process. 

Since implementation of 

vortalGOV, ISEP has launched 213 

procedures, which have generated 

1,192 proposals. The adoption of 

vortalGOV allowed ISEP to save 

around 18 per cent in these 213 

procedures, which represents 

€539,433.65 in awarded costs. 

Vortal is a government-tobusiness-to-business 

e-marketplace 

operator, serving more than 20,000 

companies on three continents and 

2,000 contracting authorities. Its 

mission is to help organisations 

buy better and sell more to achieve 

superior performance in a highly 

collaborative cloud-based platform. 

Founded in 2000, Vortal has offices 

in Portugal, Spain and UK, with a 

team of 120 people. 

Oporto School of 

Engineering 

Solution: E-tendering platform 

Benefits: Increases streamlining 

of processes enabling savings 

across the board 


Server, BizTalk 

Partner: Vortal 

95

public 



DIRECTORY

directory 

Listings 

Welcome to the directory section of the Public Sector Partner Guide 2011/2012. 

T 

here are two indexes, followed by an A to Z listing of companies that provide technology solutions. 

First is an index of industry sectors, for example education, and listed within each sector are the solution 

providers that have industry-specific expertise. Using this index you can start with your industry to seek out a 

technology partner. 

Second is the solutions focus, an index of technology solutions that partners offer. Review this index to find a list 

of partners who are active in a particular technology, such as application development. The A to Z of companies 

contains information about solution providers. 

Please bear in mind that this directory is based on information provided by the solution providers themselves. 

Our intention is to equip you with a resource for easy access to contact information and corporate descriptions in 

the process of selecting a partner, rather than a recommendation. Details change and we apologise if any of the 

information in this directory is out of date or inaccurate by the time you read it. 

Please visit www.onwindows.com for live listings and the latest news and research from hundreds of our partners. 

In our online Partner Directory you will find the most comprehensive, up-to-date catalogue of Microsoft partners 

and coverage of their key announcements. 

Industry sector 

Education 

2X 

Active Web Solutions 

ActiveDocs 

ADACOM 

Afkar Information Technology 

AIMediaComms 

Algosystems 

Altec Integration 

Arabian Advanced Systems 

Asidua 

Atea 

Avanade 

Axeli 

BI yourself 

Boldon James 

Bridgeconsulting 

CACTTUS 

Capevo 

Capgemini Group 

Care Micro Systems 

CEOS Technologies 

CIT 

Citavi / Swiss Academic Software 

Civica 

Computer Aided Design Research 

and Development Centre 

‘PROGRESS’ 

Computer Revolution Africa 


Danysoft Internacional 

Datacomp 

Datorzinibu Centrs 

e-AddOn 

e-enterprises 

ekom21 KGRZ Hessen 

ELEKS Software 

ELTA-R Chenkin & Co 

epals 

EPiServer 

E-SPONDER 

European Electronique 

EXCEED 

Exigy 

Fabasoft 

Formula Micro Bornholm 

Gecko Information Systems 

GoPro 

Icona Management 

ICT Spirit 

IN2SOL 

Induct software 

Innofactor 

ISCG 

ITWorx 

JevoTrust Management 

Learning Possibilities 

Micromail 

Mint Management Technologies 


MSP Learning 

Nanfor Ibérica 

Neopost 

NetU Consultants 

Newvision 

Nexor 

Nira Bilisim Yazilim Donanim 

Teknoloji 

Okregowe Przedsiebiorstwo 

Geodezyjno-Kartograficzne 

OPEGIEKA 

OMS 

Open Line 

OpenPortal 

OpenText 

www.onwindows.com

Optevia 

Originalsoftware.de 

PC Palace 

Pentia 

PFH Technology Group 

Pinegrove IT 

PQR 

Prestigio Plaza 

ProcServe 

RJM Systems 

Rotronic 

Sanako Corporation 

SCC 

Secured Services systems for 

Information Technology 

Serenic Software 

ShareOne 

SingularLogic 

Siyaya Phambili Technology 

Solutions 

Soft Expert 

Software Innovation 

Specialized Technical Services 

(STS) 

Storm ID 

Stream Shed 

Switch 

Synectico 

SysMan 

SystemPlus Training & Consulting 

Technica Group 

Tehnicom Computers 

TERMINALFOUR 

The Copy Cat 

Three Rivers Systems 

Tribal 

UNIT4 Business Software 

ViaEcole 

Vineyard International 

Vortal 

V-Soft Technologies 

Vulcan Solutions 

Winfrasoft 

Government 

21C.it 

2X 

Ackinas 


ActiveDocs 

ADACOM 


AIMediaComms 

Algosystems 



Asidua 

ATCOM 

Atea 

Avanade 

Axcentro 

Axeli 

BI yourself 

Boldon James 



CACTTUS 

CAD Rechenzentrum 

Capevo 



CareWorks 

CDC 

Cegeka 

Central European Consulting 


CIBER UK 

CIT 


Civica 







Datacomp 


DIGI TRADE 

DITEC 

e-AddOn 

EASY SOFTWARE UK 

e-enterprises 




EPiServer 

E-SPONDER 


Eurostep Group 

EXCEED 

Exigy 

Fabasoft 


FOSS-On-Line 


GEMDAT 

GMCS 

Geodan 

GoPro 


ICT Spirit 

IN2SOL 


InfoDif 

InfoDom 

Innofactor 

Intergraph SG&I 

ISCG 

ITWorx 


Kodision 


MGDIS 

Micromail 


Modul-System Sweden 

Moore Stephens 


MSP Learning 


Neopost 

Netcompany 


99

Netwise Applications 

Newvision 

Nexor 


Teknoloji 

NRB 

nVisionIT 



OPEGIEKA 

OMS 

Open Line 

OpenPortal 

OpenText 

Optevia 


Outsourcery 

PC Palace 

Pentia 

PerfectView 


Pinegrove IT 

PQR 

Prestige Informatique 


ProcServe 

Rotronic 

SCC 

Scientific Office for System & 

Solution Design (SOSSD) 




ShareOne 

SINC 

SingularLogic 


Solutions 

Soft Expert 


solvo it 


(STS) 

Storm ID 

Stream Shed 

Synectico 

SysMan 

Systematic 


TCS Computer Systems 



Tecnosylva 


TERMINALFOUR 

The Copy Cat 

Titus 

Tribal 


Vista Group 

Vortal 


wedoIT-solutions 

Winfrasoft 

XMA 

Health 

21C.it 

2X 

Ackinas 


ActiveDocs 

ADACOM 

A-Data 

AIMediaComms 

Algosystems 

Allegra 



Ardentia 

Atea 

Avanade 

Axcentro 

Axeli 

BI yourself 

Boldon James 


Capevo 


CarePartners 

CareWorks 

CDC 

Cegeka 


Civica 

Commit; 






CPM4Care 


Datacomp 


DIGI TRADE 

e-AddOn 


e-enterprises 



EPiServer 

E-SPONDER 


EXCEED 

First Impression MyClinic 



Geodan 

GoPro 

Helix Health 

HIS 

Info World 


ICT Spirit 

IGCN 

Imatis 


InfoDif 

InfoWeaver Group 

Innofactor 

ISCG 


Kodision 

MCH+ 

101

MedicineOne, Life Sciences 

Computing 

MGDIS 

Micromail 



MSP Learning 

Neopost 

Newvision 

Nexor 


Teknoloji 

NRB 

nVisionIT 



OPEGIEKA 

OMS 

Open Line 

OpenPortal 

OpenText 

Optevia 


Pentia 


PhysioTools 

PQR 


ProcServe 

PSCAL 

Rotronic 

SCC 



Sectra Imtec 




SingularLogic 


SOVEGA 


(STS) 

Storm ID 

Stream Shed 

Switch 

Synectico 

SysMan 

System C Healthcare 

Systematic 





TERMINALFOUR 

The Copy Cat 

Tribal 



vision4health 

VitalHealth Software 

Vortal 


Winfrasoft 

XMA 

Public safety and 

national security 

2X 

Ackinas 


ActiveDocs 

ADACOM 

AIMediaComms 

Algosystems 



Atea 

Avanade 

Axcentro 

Axeli 

Boldon James 




Capevo 


Cegeka 








Datacomp 



e-enterprises 



EPiServer 

E-SPONDER 



EXCEED 

Exigy 

FOSS-On-Line 


Geodan 

GoPro 

IN2SOL 


InfoDif 


ISCG 


Kodision 




MSP Learning 


Neopost 


Nexor 


Teknoloji 

NRB 



OPEGIEKA 

Open Line 

OpenText 

Optevia 

103

Africa’s leading system integrators 

‘We run your business’ 

Are you ready for the future of IT? 

Head Office 

Computer Revolution Africa Ltd 

P.O. Box 1120, 00606 

Phone: +254-20-4446731 

info@computer-revolution.com 

www.computer-revolution.com 

Solutions Partner of the Year, Security – 2010 

Enterprise Partner of the Year – 2010 

WECA Government Partner of the Year – 2010 

Ethiopia Office 

Computer Revolution Africa (ET) Ltd 

P.O. Box 85/120, Addis Ababa, Ethiopia 

Phone: +251-11-662-7948/50 

Fax: +251-11-662-7953 

info-et@computer-revolution.com 

Uganda Office 

Computer Revolution Africa (UG) Ltd 

P.O. Box 9868, Kampala, Uganda 

Phone: +256-414-222420 

info-ug@computer-revolution.com 

Tanzania Office 

Computer Revolution Africa (T) Ltd 

Letisia Tower, Kijitonyama, 

P.O. Box 23390, Dar es Salaam, Tanzania 

Tel +255 784 757799 +255 755 757799 

Info-tz@computer-revolution.com

Pentia 


PQR 


ProcServe 

SCC 


SINC 

SingularLogic 

Soft Expert 


solvo it 


(STS) 

Storm ID 

SysMan 

Systematic 


Tecnosylva 

The Copy Cat 

Titus 

Tribal 



Vista Group 

Vortal 


Winfrasoft 

XMA 

Horizontal focus 

Application Development and 

Hosting 

2NetIT 

2X 



Algosystems 

Allegra 



ATCOM 

Atea 

Avanade 

Axcentro 

Axeli 

BI yourself 


CACTTUS 


Capevo 



CarePartners 

Cegeka 

CIBER UK 


Civica 





Datacomp 


DITEC 

e-AddOn 

e-enterprises 



EPiServer 

E-SPONDER 


EXCEED 

Fabasoft 


FOSS-On-Line 


GEMDAT 

Geodan 

Helix Health 

Info World 


IGCN 

Imatis 

In Summa 

InCom Group 

Innofactor 


ISCG 

ITWorx 

Kodision 

MCH+ 


Computing 

MGDIS 




MSP Learning 



Newvision 

Nexor 


Teknoloji 

NRB 

nVisionIT 



OPEGIEKA 

OpenText 

Outsourcery 

Pentia 

PhysioTools 


Prisma Electronics 

ProcServe 

Rackspace 

Resultmaker 

105

Rotronic 





ShareOne 

SINC 

SingularLogic 


Solutions 

Soft Expert 


SOVEGA 


(STS) 

Storm ID 

Stream Shed 

Synectico 

SysMan 


Techno Brain 

Tecnosylva 


The Copy Cat 

Tribal 


vision4health 

Vista Group 





Business Intelligence 

21C.it 

2NetIT 

Ackinas 

ActiveDocs 

AIMediaComms 



Ardentia 

Asidua 

ATCOM 

Avanade 

Axeli 

BI yourself 


Capevo 


CareWorks 

CDC 

Cegeka 



CIBER UK 

Civica 






CPM4Care 



DITEC 

e-enterprises 




Exigy 

Fabasoft 



Geodan 

GoPro 

Helix Health 

HIS 

Info World 


Imatis 

In Summa 

IN2SOL 

InCom Group 


InfoDom 


Innofactor 


ISCG 

ITWorx 


Kodision 

MCH+ 


Computing 

MGDIS 

Micromail 



MSP Learning 

Netcompany 



Newvision 


Teknoloji 

NRB 

nVisionIT 



OPEGIEKA 

OMS 

OpenPortal 

OpenText 




ProcServe 





SINC 

SingularLogic 

SOVEGA 


(STS) 

Synectico 

SysMan 


Systematic 



Techno Brain 

107


The Copy Cat 

Tribal 



vision4health 

Vista Group 

Vortal 




Collaboration 

21C.it 

2X 

Ackinas 

ActiveDocs 


AIMediaComms 


Atea 

Avanade 

Axcentro 

Axeli 

BI yourself 


Capevo 


CareWorks 


CIBER UK 

Codit 







Datacomp 


DITEC 


e-enterprises 



epals 

EPiServer 

E-SPONDER 



EXCEED 

Exigy 

Fabasoft 



GEMDAT 

Geodan 

GoPro 

HIS 


ICT Spirit 

Imatis 


InfoDom 


Innofactor 

ISCG 

ITWorx 



MGDIS 

Micromail 



MSP Learning 


Netcompany 




Teknoloji 

NRB 

nVisionIT 



OPEGIEKA 

OMS 

OpenPortal 

OpenText 

Outsourcery 

Pentia 

PerfectView 


ProcServe 

Quest Software 

Rotronic 



ShareOne 

SINC 

SingularLogic 


Solutions 


solvo it 


(STS) 

Storm ID 

Switch 

SysMan 

Systematic 



Techno Brain 

TERMINALFOUR 

The Copy Cat 

Tribal 


vision4health 

Vista Group 

Vortal 


109

Commerce Solutions 


ActiveDocs 


ATCOM 

Atea 

Avanade 

Axeli 

Capevo 

CIBER UK 


DITEC 

e-enterprises 


EPiServer 

Exigy 

Fabasoft 


FOSS-On-Line 

Geodan 

Innofactor 

Kodision 




Newvision 

NRB 

OpenText 


Pentia 


ProcServe 

SCC 



SingularLogic 

Soft Expert 


(STS) 

Storm ID 

Stream Shed 

SysMan 


TERMINALFOUR 

The Copy Cat 

Vortal 


Consumer 

ActiveDocs 

ADACOM 



ATCOM 

Avanade 

Axcentro 


epals 

EPiServer 

Exigy 


FOSS-On-Line 


Kodision 



OpenText 


PC Palace 

Pinegrove IT 

Rotronic 




Solutions 

Soft Expert 


(STS) 

Storm ID 

Stream Shed 

Synectico 




The Copy Cat 


Customer Relationship 

Management 

2NetIT 

ActiveDocs 

AIMediaComms 


Asidua 

Avanade 

Axcentro 

Axeli 

CACTTUS 

Capevo 


CareWorks 


CIBER UK 

Civica 






Datacomp 

DITEC 

e-AddOn 


e-enterprises 



EXCEED 

Exigy 

FOSS-On-Line 


GEMDAT 

GMCS 

GoPro 

HIS 

IN2SOL 


InfoDom 

Innofactor 

ISCG 

ITWorx 

Kodision 

MCH+ 


Computing 

MGDIS 

111

Micromail 




MSP Learning 

Netcompany 



nVisionIT 



OPEGIEKA 

OMS 

OpenText 

Optevia 


Outsourcery 

PerfectView 


SB Soft 



SingularLogic 


Solutions 

Soft Expert 


(STS) 

Synectico 

SysMan 



Techno Brain 

TERMINALFOUR 

The Copy Cat 

Tribal 



vision4health 

Vortal 


Finance, Accounting and HR 

ActiveDocs 


Atea 

Avanade 

BI yourself 

CACTTUS 

Capevo 



Cegeka 

CIBER UK 

Civica 


e-enterprises 



Exigy 



FOSS-On-Line 

GEMDAT 

GMCS 

Info World 



InfoDom 


ISCG 


Kodision 


Computing 

MGDIS 




MSP Learning 


NRB 

OpenPortal 

OpenText 






SingularLogic 

Soft Expert 

SOVEGA 

Stream Shed 

Switch 

SysMan 


Techno Brain 

The Copy Cat 

Tribal 




Hardware 

ADACOM 

A-Data 

Algosystems 

Allegra 



Atea 

Axeli 

CACTTUS 








DITEC 

e-enterprises 




GEMDAT 

Helix Health 

ICT Spirit 

IGCN 

IN2SOL 

ISCG 




Newvision 

113


Teknoloji 

NRB 



OPEGIEKA 

Open Line 

OpenText 

PC Palace 


Pinegrove IT 

PQR 



Rotronic 

SCC 

SingularLogic 


Solutions 


(STS) 

Switch 

Synectico 


Techno Brain 


The Copy Cat 

Vista Group 

High Performance Computing 

2X 


Algosystems 


Atea 

Avanade 

Axeli 




e-enterprises 



EXCEED 

GEMDAT 

InfoDif 

InfoDom 

ISCG 



Teknoloji 



OPEGIEKA 

OpenText 


PC Palace 



ProcServe 

Rotronic 

SCC 


(STS) 

Switch 

Synectico 


Systematic 


The Copy Cat 

Tribal 

Vortal 

XMA 

Integration 

2X 

Ackinas 


ActiveDocs 

ADACOM 

Algosystems 


Asidua 

Atea 

Avanade 

Axcentro 

Axeli 

BI yourself 


CACTTUS 

Capevo 



CarePartners 

CareWorks 

CIBER UK 

Civica 

Codit 







Datacomp 


DITEC 

e-enterprises 




E-SPONDER 



EXCEED 

Exigy 

Fabasoft 

FOSS-On-Line 


GEMDAT 

Geodan 

GoPro 

HIS 

Info World 


ICT Spirit 

Imatis 

IN2SOL 

InCom Group 

InfoDif 

InfoDom 


Innofactor 

ISCG 

ITWorx 

115





MSP Learning 

Neopost 

Netcompany 



Nexor 


Teknoloji 

NRB 

nVisionIT 



OPEGIEKA 

Open Line 

OpenText 


Outsourcery 

Pentia 

PerfectView 


Pinegrove IT 

PQR 


ProcServe 

Resultmaker 

SCC 



ShareOne 

SINC 

SingularLogic 


Solutions 

solvo it 

SOVEGA 


(STS) 

Stream Shed 

Switch 

Synectico 

SysMan 


Systematic 




Techno Brain 

TERMINALFOUR 

The Copy Cat 

Tribal 


vision4health 

Vista Group 

Vortal 


XMA 

Mobility 

2X 


ATCOM 

Atea 

Avanade 

Axcentro 

Axeli 

Capevo 


CareWorks 

CDC 

Civica 




DITEC 


e-enterprises 





EXCEED 

Exigy 

Fabasoft 


FOSS-On-Line 

GEMDAT 

HIS 

Info World 

ICT Spirit 

Imatis 

InduSoft 

InfoDom 

Innofactor 

ISCG 

ITWorx 

MCH+ 

MGDIS 



Netcompany 




Teknoloji 

nVisionIT 

OpenText 

Outsourcery 

PC Palace 

Pentia 




Rotronic 

SCC 

SINC 

SingularLogic 


Solutions 

Soft Expert 


(STS) 

Storm ID 

Stream Shed 

Switch 

SysMan 

Systematic 



The Copy Cat 

Tribal 


117

vision4health 

Vortal 


Winfrasoft 

XMA 

Operating Systems 

2X 

ADACOM 

A-Data 

Algosystems 



Atea 

Avanade 

Axeli 

CACTTUS 


CarePartners 

Cegeka 

CIBER UK 






e-enterprises 



EXCEED 


GEMDAT 

ICT Spirit 

IGCN 

InCom Group 

InfoDom 

ISCG 


Kodision 

Micromail 

MSP Learning 


Teknoloji 

NRB 

OMS 

Open Line 

OpenText 


PC Palace 


Pinegrove IT 


ProcServe 


Rotronic 

SCC 

SINC 

SingularLogic 


Solutions 

solvo it 


Switch 

Synectico 

SysMan 

Systematic 



Techno Brain 


The Copy Cat 

VISUS Technology Transfer 

XMA 

Security 

2NetIT 

2X 

ADACOM 

Algosystems 



Atea 

Axeli 

Boldon James 


CACTTUS 

Capevo 



CarePartners 

CareWorks 

Cegeka 


CIBER UK 




DITEC 

e-enterprises 




EXCEED 

GEMDAT 

ICT Spirit 

InfoDif 

InfoDom 


ISCG 

ITWorx 


Micromail 

MSP Learning 


Nexor 


Teknoloji 

NRB 

OMS 

Open Line 

OpenText 


PC Palace 


Pinegrove IT 

PQR 


ProcServe 


Rotronic 

SCC 

SINC 

SingularLogic 


Solutions 

119

solvo it 


(STS) 

Switch 

Synectico 

SysMan 

Systematic 



Techno Brain 

Tecnosylva 


The Copy Cat 

Vista Group 

Winfrasoft 

XMA 

Storage 

2NetIT 

Algosystems 



Atea 

Axeli 


CACTTUS 


CarePartners 

Cegeka 


CIBER UK 






e-enterprises 




EXCEED 

GEMDAT 

ICT Spirit 

IGCN 

Innofactor 

ISCG 


Micromail 


Teknoloji 

NRB 



OPEGIEKA 

Open Line 

OpenText 


Outsourcery 

PC Palace 


PQR 

SCC 

SingularLogic 


Solutions 

solvo it 


(STS) 

Switch 

Synectico 


The Copy Cat 

XMA 

Systems and Network 

Management 

2X 

ADACOM 

Algosystems 



Atea 

Avanade 

Axeli 

CACTTUS 



CarePartners 

Cegeka 


CIBER UK 

Civica 






Datacomp 

DITEC 

e-enterprises 




EXCEED 

FOSS-On-Line 

GEMDAT 

ICT Spirit 

In Summa 

InfoDom 


ISCG 


Kodision 

Micromail 


MSP Learning 


Teknoloji 

NRB 

OMS 

Open Line 

OpenText 


Pinegrove IT 

PQR 

ProcServe 


SCC 

SingularLogic 


Solutions 

solvo it 


(STS) 

Stream Shed 

121

Switch 

Synectico 

SysMan 


Systematic 



Techno Brain 


The Copy Cat 


Vista Group 


XMA 

Training 

Ackinas 


ADACOM 


AKTINA 

Allegra 



Atea 

Avanade 

Axeli 

BI yourself 


CACTTUS 



Cegeka 


CIT 






Datacomp 


e-enterprises 



E-SPONDER 



EXCEED 


GEMDAT 

Geodan 

Helix Health 

Info World 


In Summa 

IN2SOL 

ISCG 



Micromail 


MSP Learning 


Neopost 





OPEGIEKA 

OMS 

OpenPortal 

OpenText 

Pentia 



ProcServe 

Rotronic 

SCC 





ShareOne 

SingularLogic 

Soft Expert 


(STS) 

Stream Shed 

Switch 

SysMan 


Systematic 


Techno Brain 

The Copy Cat 

Tribal 


Vista Group 

Vortal 


XMA 

123

directory 

company a-z 

21C.it 

Innovation Centre 

Innovation Way 

Europarc 

Grimsby 

DN37 9TT 

United Kingdom 

Paul Henderson, CEO 

Tel: +44 (0) 1472 233 892 

Fax: +44 (0) 1472 233 892 

www.21c.it 

paul.henderson@21c.it 

21C provides health and social care business 

intelligence (BI) portals based upon the Microsoft BI 

software stack, best practice data warehouse design 

methodologies and, most importantly, our extensive 

health sector experience. 

We demystify SharePoint BI and SQL Server-based 

data warehouse design and delivery by delivering 

solutions, packaged or through consultancy 

engagements, that connect health and social care 

professionals with their data. We enable them to 

access information in the way best suited to them. 

Whether you want on- or off-premise (cloud) 

solutions comprising performance heatmaps, key 

performance indicators, operational or clinical 

dashboards, or direct access to data using analytical 

tools, our solutions and frameworks offer something 

for everyone. 

This year 21C was a finalist in Microsoft’s 

Worldwide Partner of the year awards in the BI 

category, for its solution which will help public 

health, general practice, acute, community and mental 

health commissioning, and contracting functions in 

the new European health and government economy. 

2NetIT 

Hans-Stießberger-Str. 2b 

85540 Haar 

Germany 

Ellen Trapp, Marketing Manager 

Tel: +49 89 954 694 44 

www.2netit.de 

ellen.trapp@2netit.de 

2NetIT GmbH offers professional IT services and 

consulting. In 2002, Robert Mosheimer and Karl 

Wassmuth founded the company and today they 

employ 15 consultants and administrators. 2NetIT is 

a Microsoft Gold Partner and an important Microsoft 

cooperation partner in the field of hosting/cloud 

computing services. 2NetIT operates a professional 

data centre located in Munich, Germany. In this 

context the company offers co-location (data centre 

space for rent) and managed hosting (dedicated 

server for rent or even whole infrastructure solutions 

including service). 

Furthermore 2NetIT has been providing IT 

consulting in the core area of Microsoft software for 

more than seven years. Together with our customers 

we find IT solutions tailor made for a sustainable 

success. 

In business intelligence arena, 2NetIT uses the 

following Microsoft products: Dynamics CRM, 

Dynamics AX (ERP), Dynamics NAV (ERP) and 

SharePoint. In addition, the company offers internally 

developed applications, thus being able to offer 

comprehensive business solutions. 

2NetIT supports all these products in a hosted 

environment as well as on-premise installation (in 

house). Our customers have the opportunity to gain 

all services from one source (one-stop-shopping 

concept), starting with the evaluation phase to after 

sales services. 

www.onwindows.com

2X 

The Smithy 

Crewe Hall Farm Buildings 

Crewe 

Cheshire 

CW1 5UE 


Paul Robinson, Business Development Director 

Tel: +44 (0) 845 222 0425 

Fax: +44 (0) 845 222 0426 

www.2x.com 

pr@2x.com 

2X Software Ltd develops enterprise server-based 

virtual computing software, enabling desktop 

virtualisation and application streaming on 

personal computers and thin client devices. Its 

product line, which includes the award-winning 2X 

VirtualDesktopServer and 2X ApplicationServer, 

is easily scalable, installable, and manageable with 

straightforward licensing, resulting in product prices 

far below those of competitors. 

Ackinas 

Prins Boudewijnlaan 30 

Kontich 

2550 

Belgium 

Rob van Agteren, Managing Partner 

Tel: +32 3 289 20 00 

Fax: +32 3 289 20 09 

www.ackinas.com 

rob.vanagteren@ackinas.com 

Ackinas is not just another consulting company. We 

are a team of experienced consultants with a passion 

for business intelligence, dashboards, scorecards, 

analysis, reporting and corporate performance 

management with a strong focus on sustainable 

growth. 

Ackinas’ mission is to assist businesses, social profit 

organisations and local governments to grow and 

develop in a stable way. For social profit organisations 

and local government this means getting more impact 

on the community and higher satisfaction for all 

stakeholders. To achieve this we help to translate 

strategic objectives in initiatives and action plans, 

and we teach people to manage their work based 

on workflows and measures other than revenue 

and profit. We implement management techniques 

that help our customers to improve their processes, 

their systems and their people. We also deliver 

and implement the tools that help to embed these 

management techniques in the organisation. 

Ackinas will help you to focus on your supporting 

tools and processes. By using a step-by-step approach, 

innovative standard or made-to measure tools and 

solutions, we focus strongly on you as a customer 

to show you the way…the shortest way! Save time, 

optimise resources and increase the quality of your 

services now! 

125

directory 

company a-z 

ActiveDocs 

Level 6 

27 Gillies Avenue 

Newmarket, 1023 

New Zealand 

Nick Chivers, VP European Operations 

Tel: +64 9 520 5650 

Fax: +64 9 520 4944 

www.activedocs.com 

info@activedocs.com 

ActiveDocs develops document automation and 

template management software solutions that 

reduce the risk, time and expense of creating 

documents. Public sector agencies in Finland and 

the Netherlands use the ActiveDocs Opus solution to 

create documents such as pension statements, letters, 

policies, eligibility rules and permits in less time than 

they could manually or with competing document 

preparation solutions. 

ActiveDocs is a Microsoft Gold Certified Partner, 

and ActiveDocs Opus is built on the Microsoft 

.NET Framework. Public agencies can easily 

integrate Opus document automation functions 

into Microsoft SharePoint portals, and save and 

manage documents in SharePoint repositories. 

Integration with SharePoint and other incumbent 

systems gives users access to updated content 

without time-intensive searches, cutting and pasting, 

or manual transcription. ActiveDocs workflows 

help eliminate variation between documents by 

automatically providing authors with updated 

information, reducing the risk of complaints or legal 

action. Central template storage and management 

ensures that templates remain current, accurate, and 

in compliance with regulations by enabling ‘one 

to many’ content changes (i.e. make one change to 

critical content like a legal clause and dynamically 

update that content in any linked templates.) 


Broomvale Business Centre 

Bramford Road 

Ipswich 

Suffolk 

IP8 4JU 


Lucy Finlayson, Marketing Manager 

Tel: +44 (0)1473 834560 

www.aws.net 

info@aws.net 

Active Web Solutions (AWS) is an award winning 

software development and cloud computing company. 

With headquarters in the United Kingdom and 

offices in central Europe, AWS employs a team of 

hardworking and unusually skilled people who have 

built a reputation for putting customers first and 

working in a dedicated and professional way. 

We’re passionate about software and welcome 

challenges from new and existing clients. We’re a 

team who push the boundaries of technology to solve 

our customers’ most challenging problems, inspiring 

them to try new ideas and new business models. 

We’ve been working at the forefront of cloud 

computing for the past two years and we aspire to 

help our clients migrate their existing systems and 

applications into the cloud with Windows Azure, 

ensuring smooth transactions and satisfied clients. 

We’re recognised for delivering innovative solutions; 

our agile and iterative approach to business enables us 

to work closely with clients, using our niche skills in 

their Web and enterprise solutions. 

Our approach is built around delivering successful 

projects that add real business value. We engage 

with our clients at any and all points of the project 

lifecycle. For any scenario, our industry leading 

design, architecture and development skills deliver 

successful cloud-enabled software solution. 

www.onwindows.com

ADACOM 

25 Kreontos St. 

Sepolia, Athens 

10442 

Greece 

Evangelos Kotsonis, Senior Security Consultant 

Tel: +30 210 519 3634 

Fax: +30 210 519 3555 

www.adacom.com 

info@adacom.com 

ADACOM S.A., subsidiary of IDEAL Group, is one of 

the major players in the information systems security 

market in Greece and south-eastern Europe. Established 

in 1998 and ISO 9001:2008 and ISO 27001:2005 

certified, ADACOM provides expert advice and cuttingedge 

information security solutions to large enterprises, 

financial institutions and public organisations. 

ADACOM is committed to the continuous development 

of its leading position as one of the key information 

security solutions provider in eastern Europe. 

The company offers a wide range of information 

security services, backed up by a carefully selected list 

of leading enterprise solution providers (including 

Symantec, VeriSign and Qualys). Our team has a 

proven track record of successful large-scale projects, 

while also possessing a diverse set of academic 

qualifications and professional certifications. 

As a VeriSign Certified Affiliate since 2000 and as 

a founding member of the VeriSign’s Trust Network, 

ADACOM maintains its own processing centre, 

through which the majority of authentication and 

managed information security services are provided. 

A-Data 

Rødovrevej 253 C 

2610 

Denmark 

Jorgen Granborg, Director 

Tel: +45 3877 0040 

Fax: +45 3879 0953 

www.a-data.dk 

jgranborg@a-data.dk 

A-Data ApS – the professional software supplier to 

the Danish healthcare sector. 

A-Data develops software and supplies Internet 

services and hardware solutions to GPs, specialists, 

dentists, associations and organisations. Since the 

1980s, A-Data has been leading the field in terms of 

living up to the standards set by the national health 

department, and is regarded as an innovator within 

the business. 

A-Data specialises in developing electronic medical 

records (EMR), for the primary health care sector in 

Denmark and has more than 25 years of experience 

in supplying GPs and specialists with the best health 

care software possible. 

A-Data’s own EMR software is called WinPLC, 

and is considered to be among the very best in 

the country when it comes to usability, speed 

and stability. Furthermore, A-Data has architected 

and participated in several development projects 

surrounding how to manage health data in Denmark, 

where almost all GPs have and use EMR systems. 

In 2008, Tandlægerne Data became a part of A-Data 

and as a result, A-Data also started developing log 

programmes for dentists. 

A-Data is the only software developer that supplies 

the Danish health care sector to have become a 

Microsoft Gold Certified Partner, which is quite an 

achievement considering the size of the company. 

127

directory 

company a-z 


C Ring Road, Gridco III Bldg., Doha 

20732 

Qatar 

Murhaf Taia, Business Solutions Manager 

Tel: +974 44426611 

Fax: +974 44425455 

www.afkaronline.com 

info@afkaronline.com 

Founded in Qatar in 1997, Afkar Ltd has grown 

rapidly to become a leading Microsoft SharePoint 

solution provider in the Gulf region. Afkar 

Information Technology provides total e-business 

solutions, consultancy, professional Web portals, 

intranet and extranet portals and interactive 

communities. 

From the start, Afkar was keen to establish worldclass 

alliances with IT leaders to add additional value 

to our services presented to customers. Afkar is a 

Microsoft Gold Certified Partner, and offers enterprise 

offerings on top of SharePoint that include: enterprise 

content management, portals, collaboration, business 

automation, business intelligence and enterprise 

search solutions. 

Afkar has assisted numerous organisations in 

the development and implementation of their IT 

strategies. Its client list includes diverse number 

of recognised projects for the government, semigovernment, 

oil and gas, media, banking and finance, 

sport, enterprises, businesses and non-profit. 

AIMediaComms 

1 Bath Place 

Rivington Street 

London 

EC2A 3DA 


Charlie O’Rourke, Managing Director 

Tel: +44 (0) 20 7 690 8885 

www.aimediacomms.com 

info@aimediacomms.com 

Vuelio, from AIMediaComms, transforms the way 

organisations manage stakeholder interactions in 

order to protect reputations, assist compliance and 

maximise value. Over 300 communications teams 

have implemented our software to manage their 

workload effectively and deliver an efficient service to 

their appropriate stakeholders; 

For media relations – enables press and media teams 

to handle enquiries, distribute information and monitor 

outcomes whilst seamlessly capturing all important 

issues, concerns and intelligence in one database. 

For internal comms – connects internal 

communicators and ensures that they are on-message 

with their external counterparts, ensuring consistency 

across the board. Key messages can be posted 

simultaneously across all internal and external channels. 

For public and regulatory affairs – legislators, regulators 

and activists can have massive influence and proactive 

management of relationships with these groups can help 

leverage opportunities and mitigate risks. 

AIMediaComms software ensures that corporate 

communications have access to the briefing papers, 

strategy documents, and lines-to-take on all of the 

issues affecting their organisation. They are ready to 

react to queries from any stakeholder group and are 

armed with all the information they need to ensure 

that they address these stakeholder interactions 

in a personalised manner and deliver a consistent 

message to avoid dangerous discrepancies. 

www.onwindows.com

AKTINA 

20 Loukis Akritas Street, Strovolos 

Nicosia 

2064 

Cyprus 

Stratos Panayides, Business Development Manager 

Tel: +357 2281 8101 

Fax: +357 2281 8322 

www.aktina.com.cy 

stratos@aktina.com.cy 

For 20 years AKTINA has been offering IT training 

services in a wide range of applications, with 

particular emphasis on Microsoft software. As a 

result, we have gained valuable experience in guiding 

organisations and individuals alike in their effort to 

enhance and develop their IT potential. 

Our relationship with Microsoft has reached the 

status of Microsoft Gold Certified Partner for learning, 

signifying our commitment to continue to allocate 

resources to Microsoft infrastructure, server and 

development software training. We offer the standard 

official Microsoft courses, as well as customised 

training for IT professionals and developers, all our 

services being delivered by experienced instructors 

certified by Microsoft. 

We help organisations tie their training and learning 

requirements to their organisational objectives, whether 

their goal is to be ahead of the competition or improve 

the accuracy and quality of information. Our training 

offerings are extended to overseas organisations and 

individuals, including special packages during the 

summer period, which combine learning, certification 

and seaside holidays under the sun! 

Having built a long-standing relationship with 

the broader public sector in Cyprus, our clientele 

incorporates all major government departments and 

semi-government organisations. 

Algosystems 

Sygrou 206 

Kallithea 

17672 

Greece 

Constantinos Chassapis, New Products Dev Manager 

Tel: +30 2109 548 000 

Fax: +30 2109 548 199 

www.algosystems.gr 

Chassapis 

Algosystems SA was established in 1986 in Athens 

with a view to provide high-tech products and 

services to enterprises, organisations and industries. 

Algosystems’ business activities are to provide: 

integrated business solutions in the information 

technology area, integrated solutions in the 

automation and control industry, metrology services, 

and to create high-quality business software. To 

accomplish these strategic directions, the company is 

organised in four divisions: IT and communications, 

automation and control, metrology, and Internet 

applications. Algosystems has an ISO 9001:2008 

certification. 

The experience and the high-quality technological 

skills of our personnel are the major factors that 

determine the quality of the services offered. Some 

of our customers are: Aegean Airlines, Aegek 

Construction, Avis, Heracles Cement, Athens 

Academy, Alpha TV, Public Power Corporation, 

Hellenic Transmission System Operator, Athens 

International Airport, Interbanking Systems, 

Eurobank and Bank Of Cyprus. Having deployed 

many significant information technology and 

automation projects within the Greek region, 

Algosystems is recognised today as one of the most 

reliable systems integrators in Greece. 

129

directory 

company a-z 

Allegra 

193 Soutpansbergweg 

Pretoria 

Gauteng, 0184 

South Africa 

Tel: +27 828 2120 34 

Fax: +12 329 5915 

www.allegra.co.za 

karien@allegra.co.za 

Allegra delivers an integrated IT suite of healthcare 

management solutions to the South African healthcare 

industry. First developed in 2001, the objective of the 

Allegra Healthcare Solution was to enhance clinical 

information management, through the provision 

of a suite of software (based on the Microsoft .NET 

Framework) that integrates dispensing, primary 

healthcare and wellness management modules into one 

easy to use, user-friendly and comprehensive system. 

While empowering the delivery of better healthcare, 

Allegra fosters the creation of a connected community 

of health providers. Its solution improves critical 

patient information management, while enhancing 

the business processes, collaboration and exchange 

of information between pharmacies, insurance 

companies and medical aids. Allegra has developed a 

range of modules: 

• ClinicPro – comprehensive electronic health record 

• WellScreen – wellness assessment module 

• ScriptPro – captures, schedules, dispenses scripts. 

• CarePro – pharmaceutical care management for 

process flow of retail pharmacies 

• Biometric Data Exchange – information transfer 

between service providers and funders 

• Pathology Switch – enables service providers to 

offer phlebotomy service to patients, insurance 

companies and medical aids 

• Allegra Academy – training facility supporting 

product portfolio and client workforce skills. 


12 Patmou Str. 

Marousi 

Athens, 15123 

Greece 

Panagiotis Gavalas, Business Development / Key 

Account Management 

Tel: +30 216 872 685 

Fax: +30 216 872 687 

www.altec.gr 

gavp@altec.gr 

Altec Integration SA is the autonomous, renewed 

corporate form of Altec, the succession of services 

provision in the area of integrated information 

systems, with more than 20 years of experience. 

Our specialised services expand from studying 

and designing integrated solutions, satisfying our 

customers’ needs by conducting detailed analysis, 

developing software applications, performing system 

installation, configuration management and system 

maintenance services, to additional services such as 

personnel training and transfer of knowledge. 

We provide our customers with all the necessary 

competitive advantages and the capability of fully 

exploiting their information infrastructure systems in 

order to effectively respond to their rapidly changing 

business and economic environments. 

Our personnel are equipped with important 

corporate certifications, combining professional 

competence, know how and experience. 

Altec Integration has developed important 

partnerships with several organisations such as 

Microsoft, Fujitsu, HP and Cisco, adopting their 

products and technologies to our customers’ solutions 

and is considered a very important technological 

partner to our broad client base, having established 

strong business relations with public administration, 

public enterprises, private sector institutions and banks 

in Greece and the Balkan Peninsula. 

www.onwindows.com


Office 304, Old Akaria Building, Salah Eldeen St. 

11455 

Saudi Arabia 

Othman Alabdulkarim, BDM 

Tel: +966 1477 0477 

Fax: +966 1478 3512 

http://esol.naseej.com 

esol@naseej.com.sa 

Naseej has enabled some of the region’s leading 

government, public, and private organisations to 

automate their processes and provide a complete set 

of electronic services to their stakeholders via a suite 

of solutions that includes: 

• Portal solutions and services 

• System integration solutions and services 

• Business service management 

• Business process management, e-forms and 

workflow solutions 

• Enterprise content management solutions 

• Electronic document management systems and 

archiving solutions. 

Established early 1997, Naseej pioneered some of the 

earliest Arabic Internet and Web applications offering 

individual and enterprise users end-to-end content 

management tools and applications. With its extensive 

experience in application development and online 

publishing tools, and a deep understanding of the 

behaviour of Arabic Internet users, Naseej is uniquely 

positioned to offer organisations and end users a 

converged and innovative service offering, that merges 

Web and mobile technologies and applications into 

streamlined bundles, enabling users to stay engaged 

with their online activities. Naseej has partnered with 

leading solutions providers to provide its customers 

with latest technologies and solutions to create and 

manage their electronic presence. Some of our strategic 

solutions partners include Microsoft and AgilePoint. 

Ardentia 

Ardentia House 

Staffordshire Technology Park 

Stafford 

ST18 0LQ 


Gary Luke, Managing Director 

Tel: +44 (0)844 848 1205 

Fax: +44 (0)844 848 1206 

www.ardentia.co.uk 

info@ardentia.co.uk 

Ardentia has been providing world-class business 

intelligence solutions to healthcare organisations 

since 1990. Our goal is to support our clients in the 

delivery of high quality, clinically effective care to 

patients and service users through the best use of the 

Ardentia business intelligence platform. 

Ardentia specialises in helping healthcare 

organisations to identify areas of clinical and financial 

under-performance, enabling them to reinvest 

resources to deliver a better, more cost-effective 

service. Ardentia is also responsible for the user 

interface of the Secondary Uses Service in England, to 

which all healthcare providers must submit data. This 

means that thousands of NHS employees make use 

of Ardentia’s software each year, in addition to staff in 

the 80 plus NHS trusts that make up our client base. 

In use at all levels of the NHS, Ardentia’s specialist 

capability delivers information to the right people at 

the right time, enabling decision making supported 

by the best available data – we call this ‘evidence 

based management’ and it is the foundation of 

everything we deliver. 

131

directory 

company a-z 

Asidua 

10 Weavers Court 

Belfast 

BT12 5GH 


Kieran Mitchell, Marketing Manager 

Tel: +44 (0) 28 90 725 000 

Fax: +44 (0) 28 90 725 001 

www.asidua.com 

kieran.mitchell@asidua.com 

Operating globally from its offices in Birmingham and 

Belfast in the UK and Dublin, Asidua delivers worldclass 

integration, software and consultancy services to 

government and corporate clients. 

With hundreds of man-years of experience Asidua, a 

Microsoft Gold Certified Partner, has an unparalleled 

ability to architect innovative and transformational 

solutions based on the Microsoft service-oriented 

architecture suite. Asidua’s solutions, crafted using 

the company’s high quality people and methodology, 

allow clients to improve their businesses in terms of 

the cost to serve and the quality of that service to their 

customers. An example of this approach is the Asidua 

Customer Contact Platform (CCP). 

By creating a physical implementation of the 

Microsoft Citizen Service Platform, the Asidua CCP 

makes it easier for local authorities to deliver better 

customer services by enabling them to streamline the 

way they use existing systems and data. 

CCP achieves this through a software integrationled 

approach, which allows the authority to build 

business applications such as self-service portals and 

unified agent desktops to support greater consistency, 

quality and accountability in delivering true multichannel 

customer contact and end-to-end services. 

ATCOM 

Aristotelous str. 95 

Acharnes 

Athens, 13671 

Greece 

Dimos Vatikiotis, General Manager 

Tel: +30 210 24 19599 

Fax: +30 210 24 04405 

www.atcom.gr 

dimos.vatikiotis@atcom.gr 

Since its foundation in 2000, ATCOM has focused on 

the development of professional content management 

products and applications and has acquired an extensive 

client base that spans all fundamental market segments. 

ATCOM has consistently invested in the infrastructure, 

human resources and know-how necessary for offering 

products and services of distinct quality, thereby 

expanding in the international market as a world-class 

software vendor, with extensive experience accrued 

from over 1,000 projects covering various markets. 

ATCOM’s portfolio primarily consists of two commercial 

software products, Netvolution and Mvolution, which 

reflect the company’s focus on the growth of Web 

applications, the management of digital content on 

the Internet and the rise of mobile applications, with a 

strong emphasis on vertical sectors of the market, such 

as media, government, retail and travel/tourism. 

ATCOM’s products have a concrete competitive 

advantage as they present the possibility of effective 

management of Internet and mobile telephony 

through the transparent collaboration of Netvolution 

and Mvolution. The seamless combination of the two 

products constitutes a unique, pioneering solution that 

lays the foundation for superior content management. 

A main focus of Atcom lies in the growth of its Web 

project implementers. With such an increase in digital 

network of collaborators and content now available, 

Atcom aims to create added value to those looking to 

take advantage of cutting edge Web-based solutions. 

www.onwindows.com

Atea 

Lautrupvang 6, 

Ballerup 

2750 

Denmark 

Torben K. Sørensen, Marketing Director 

Tel: +45 7025 2550 

www.atea.dk 

info@atea.dk 

Atea is the leading Nordic and Baltic supplier of IT 

infrastructure with approximately 4,800 employees. 

Atea is present in 73 cities in Norway, Sweden, 

Denmark, Finland, Lithuania, Latvia and Estonia. Atea 

delivers IT products from leading vendors and assist 

its customers with specialist competencies within IT 

infrastructure services with its approximately 2,800 

consultants and 7,500 technology certifications. 

Atea has an annual revenue of approximately NOK 

15 billion and is listed on Oslo Stock Exchange. 

Avanade 

141 Wardour Street 

London, W1F 0UT 


Nicole Forsbrey, European Marketing Manager 

Tel: +44 (0) 20 7025 1000 

Fax: +44 (0) 20 7025 1005 

www.avanade.com 

nicole.forsbrey@avanade.com 

Avanade is a joint venture between Accenture and 

Microsoft, and helps customers realise the promise of 

reduced cost of ownership associated with Microsoftbased 

solutions. Avanade’s technology experts are 

trained to develop solutions leveraging Microsoft’s 

enterprise products which integrate with, and extend 

current capabilities, while maximising the value of 

existing infrastructure and applications investments. 

Avanade specialises in three areas: technology 

infrastructure including Windows migration, 

exchange migration and operations management; 

.NET solutions including .NET development and 

migration, integration architecture and mobile 

architecture; and enterprise collaboration.We 

specialise in projects that are: 

• High risk – when you’re tackling projects that are 

beyond business-critical, you need a partner to 

shoulder the risk 

• Complex – at Avanade we specialise in creating 

business advantage out of complexity 

• Pioneering – because we have early access to 

Microsoft and developer technology, we make sure 

you do too 

• Critical – meeting the tightest timescales depends on 

deep expertise. 

Avanade works with some of the world’s largest 

government departments, including Ministere de la 

Defense, HM Revenue & Customs and Gemeente 

Zoetermeer. 

133

directory 

company a-z 

Axcentro 

Pinnasberg 47 

20359 Hamburg 

Germany 

Kai Uwe Ernst, Managing Director 

Tel: +49 403 1979 2250 

Fax: +49 403 1979 2297 

www.axcentro.com 

kai.uwe.ernst@axcentro.com 

In July 2010, Microsoft selected Axcentro GmbH 

as a finalist in the ‘public sector’ category and was 

nominated for ‘Government partner of the year’. We 

are specialists in customer relationship management 

(CRM), .NET and content management system 

implementations in Germany and Switzerland. 

In order to initially implement ServiceCenter 

(D115) and EU Service Directive topics, Axcentro 

and Microsoft developed a solution closely matched 

within the partnership. This implementation is based 

on the knowledge gained with the Fraunhofer FOKUS 

Institute and Microsoft from the implementation of a 

demonstrator (prototype). 

Microsoft Citizen Service Platform approaches 

were also considered in the solution. This solution, 

Axcentro Public Service Solution, has been officially 

certified by Microsoft. Axcentro has introduced 

this solution in ministries, data centres and cities. 

The further development is constantly in close 

coordination with around 250 public customers. 

During the Microsoft Local And Regional 

Government Forum in 2009, Axcentro was honoured 

for the introduction of the solution in the Federal 

State of Hessia. 

The solutions at a glance: CitizenFrontdesk, 

CityCall311, EU-SD, ServiceCenter, Web- 

RequestManagement, ProcessManagement, 

CityMarketing, EconomyManagement, 

EventManagement and eParticipation. 

Axeli 

Av Hassan II Lots 24HA Secteur 1 lot 7 Temara 

12000 

Morocco 

Abdelali Laabi, General Director 

Tel: +212 537 608 054 

Fax: +212 537 607 945 

www.axeli.ma 

abdelali.laabi@axeli.ma 

AXELI is specialised in the integration of information 

systems (IS) and in facilities management with a 

focus on IS security. We provide our customers 

with personalised consulting and a range of 

complementary IS solutions, helping them to reach 

their business objectives. 

Thanks to its specialised partners, AXELI 

implements security solutions and IS infrastructures 

in several sensitive fields such as territorial security 

and customs institutions, as well as securing banking 

transactions, telecom IS infrastructure and security. 

Neardev is AXELI’s competency centre in computer 

engineering dedicated to nearshore applications 

development. Neardev services are divided into 

five units: IS technology consulting, IS integration, 

applications development, third-party application 

maintenance and third-party application recipe. 

Composed of nearshore professionals, our teams 

guarantee our customers the right resources to 

achieve their expected results and performance. 

We continuously develop our skills and capabilities 

in order to meet our customers’ requirements like 

quality, security, innovative solutions, effective costs 

and respect of deadlines. We are able to optimise 

our customers’ performance and to certify that high 

quality of services and customer satisfaction are 

reached. 

Axeli is a Microsoft Certified Partner in MCP and 

MCSE. 

www.onwindows.com

BI yourself 

Europark 26 

4904SX 

Netherlands 

Bas Kroes, Managing Partner 

Tel: +31 162 687 330 

Fax: +31 162 686 682 

www.biyourself.nl 

bas.kroes@biyourself.nl 

Tired of waiting for the report you need NOW? 

BI yourself helps organisations to enable end-users to 

convert data into information that will lead to better 

decision making. By bringing our skills into your 

organisation, we unburden your analytics specialists 

and empower your information consumers! 

Microsoft PowerPivot 

Users already familiar with Excel can easily extend 

their skills with the free PowerPivot for Excel plug-in 

to import data from all different data sources and 

use regular Excel features to visualise. Additionally 

these business intelligence (BI) applications can 

be published to your SharePoint intranet for 

collaboration with colleagues. 

Why get help? 

Implementing self-service BI in an organisation 

poses two important challenges: data access and data 

governance. Data access is all about reducing the 

complexity of the required data sources to use in an 

organisation’s analyses. Data governance addresses the 

definition and rules of data, publication and security. 

Partnership 

BI yourself always strives for a deep collaboration 

with its customers to reach preset goals. Our highly 

skilled specialists not only apply their knowledge and 

passion to get the job done but also gladly help to 

transfer this knowledge to your organisation! 

Boldon James 

1 York Road 

Maidenhead 

Berkshire 

SL6 1SQ 


Rebecca Johns, Marketing Manager 

Tel: +44 (0) 1270 507800 

Fax: +44 (0) 1270 507801 

www.boldonjames.com 

info@boldonjames.com 

For over 20 years Boldon James has been helping its 

customers manage sensitive information securely and 

in compliance with legislation and standards. We 

provide easy-to-deploy, simple to use solutions, which 

extend the capabilities of Microsoft core infrastructure 

products (Exchange, Office, Outlook, Office 

Communication Server and Live Communication 

Server) to enable organisations to identify and 

protectively mark sensitive information, but also to 

realise the other benefits of policy-based information 

management; enhanced encryption, archiving and 

storage, e-discovery, data loss prevention, information 

rights management, electronic records and document 

management system. 

Boldon James has been partnering with Microsoft 

for 17 years. Our relationship was formalised in 

1996 and in 2006, Microsoft elevated Boldon James 

to be its exclusive global go-to-market partner for 

‘messaging in defence and public safety’. In 2011, 

Microsoft and Boldon James are further aligning 

product and sales strategies to deliver unique 

solutions built using the Microsoft secure unified 

communications suite. 

Boldon James is a wholly-owned subsidiary of 

QinetiQ, with offices in the UK, US, Australia and 

Europe, and channel partners worldwide. 

135

directory 

company a-z 


Am Fallturm 9 

Bremen 

28359 

Germany 

Petra Waldmueller-Schantz, Head of Marketing 

Communications 

Tel: +49 (0)421 204 95-0 

Fax: +49 (0)421 204 95-11 

www.bos-bremen.de 

pws@bos-bremen.de 

bremen online services GmbH (bos) is a leading 

provider of IT solutions for secure and legally 

binding online transport, signature and encryption 

of electronic data within e-government, e-justice and 

e-business. 

Among the well-established security middleware, 

the products of bos provide solutions for digital 

signature, encryption, eID, and long-term storage for 

digital records 

The core product, Governikus, is in use within 

the German e-government and in other European 

countries. Governikus conforms to OSCI, is evaluated 

in accordance with common criteria and certified to 

fulfil the requirements of German Signature Law and 

other international standards. 

With Governikus add-on for Microsoft Office there’s 

now a possibility to create a separate OSCI mailbox 

in Microsoft Outlook for sending and receiving OSCI 

messages. 

Situated at Bremen’s Technology Park, bos was 

founded in 1999, has more than 100 employees and 

operates successfully in Germany and Europe. 


Parken 

Oester alle 56 

Copenhagen 

2100 

Denmark 

Mads Rørdam, Director 

Tel: +457 024 3670 

www.bridgeconsulting.dk 

mrm@bridgeconsulting.dk 

As the largest Danish Microsoft business intelligence 

competence centre, Bridgeconsulting covers the 

whole value supply chain from strategy, analysis and 

architecture to design, construction, test and also 

service and support. 

Having been recognised for our work, we have been 

awarded Best Business Intelligence Partner of the Year 

2009 and 2010 on Microsoft platforms. 

Bridgeconsulting has developed a whole set of value 

solution frameworks using standardised components 

and best practice models which shorten the time to 

market. 

Our customer base consists of larger Danish 

companies, government institutions and 

organisations. 

www.onwindows.com

CACTTUS 

Rexhep Mala str.no.29 

Pristina 

10000 

Albania 

Tel: +381 38 246 888 

Fax: +381 38 226 361 

www.cacttus.com 

info@cacttus.com 

CACTTUS is a private shareholding company 

established in 2003 providing clients in Kosovo, 

Albania and regionally with the highest quality of 

information and communication technology services 

and products. 

CACTTUS is one of the leading Kosovar companies 

in the field of ICT services and solutions. Our 

portfolio of services includes software application 

development and integration, custom software 

development, solution design, development and 

implementation, technical support, maintenance, 

training and certification. 

CACTTUS has developed close working 

relationships and partnerships with leading global 

ICT vendors, including Microsoft, Cisco, Alcatel, 

Lenovo and Symantec. 

Within the public sector CACTTUS has 

developed solutions for intranet portals, budget 

and procurement, student management, social 

welfare, registration of displaced persons, document 

management, Web content management systems, 

technology and lab setup for schools in Albania 

through the Ministry of Education and vocational 

schools in Kosovo. Having also become known for 

after sales service, CACTTUS has been awarded some 

major contracts in the region and is also involved in 

wide area network security and IP telephony services. 


Gewerbestrasse 25, 

Allschwil 

4123 

Switzerland 

Robert Bätschmann, Dipl Ing ETH 

Tel: +41 61 486 66 00 

Fax: +41 61 486 66 99 

www.cadrz.ch 

robert.baetschmann@cadrz.ch 

CADRZ IT Solutions is a software developing 

company based in Switzerland. Having established 

itself as one of the leading providers of solutions 

in the public sector, especially infrastructure 

management, based on its hands-on approach and 

their effective methods. 

The maintenance of complex structures – such as 

bridges, tunnels, and power stations – may prove 

to be extremely costly; however, it is essential for 

the safe and reliable operation of the infrastructure. 

CADRZ IT software supports and optimises the 

processes applied for maintenance of the structures. 

Modular components that can be tailored to the 

requirements and working processes of the user 

ensure optimum utilisation in all areas. 

CADRZ IT Solutions is much more than a software 

company developing high-quality applications. As 

a professional development, introduction, support 

and maintenance company, it provides support for 

our customers and work daily with IT applications, 

maintaining and servicing its products over their 

entire life cycle. 

Fully open and flexible to meeting individual 

customer requirements and readily available to 

provide first-class concepts, the team of professionals 

at CADRZ IT Solutions excel in their field. CADRZ 

IT Solution is a winner of the Microsoft Swiss .NET 

Innovation Award 2010. 

137

directory 

company a-z 

Capevo 

Islands Brygge 43 

København S 

2300 

Denmark 

Daniel Johannsen, Executive Director 

Tel: +45 702 092 72 

Fax: +45 329 560 80 

www.capevo.com 

dj@capevo.com 

Digital self-service solutions can ease your work as 

a public authority and improve the quality of your 

service for citizens and businesses. By building 

your self-service solutions on our standard platform 

Capevo XForm, you also gain a range of advantages 

in ease of use, fast implementation and painless 

maintenance – at minimal investment. 

Use the browser based user interface to build 

secure, dynamic Web forms and integrate them into 

any Web site – without writing a single line of code. 

With a solid palette of standard functionality you can 

process submitted forms, receive online payments, 

automate related business processes and integrate 

data in real time to other systems, including Microsoft 

SharePoint. Do you like coding? We even have a SOA 

interface for you. 

Today the multi-lingual platform from Capevo 

is used as a foundation in numerous public sector 

initiatives from simple forms on Web sites and 

intranets to sophisticated, business-critical self-service 

solutions. 

Capevo XForm is available as software-as-a-service 

with an option for in-house hosting. You can design 

your solution in XForm unassisted or get help from 

one of Capevo’s competent partners. 


Place de l’Étoile 

11 rue de Tilsitt 

Paris, 75017 

France 

Stanislas Cozon, Managing Director for the Global 

Public Sector 

Tel: +33 01 47 54 53 85 

Fax: +33 01 47 54 52 76 

www.capgemini.com/public 

stanislas.cozon@capgemini.com 

As a leading global provider of consulting, technology 

and outsourcing services, Capgemini is at the heart 

of public sector transformation. We were named 

Microsoft’s Global Enterprise Partner of the Year in 

July 2010, and work in partnership with Microsoft 

to support clients in tax, public security, healthcare, 

cities and regional government. 

A Microsoft Gold Certified Partner, we have over 

7,000 Microsoft-experienced specialists working in 

35 countries. Our public sector consultants apply a 

deep understanding of different business needs. This 

enables us to help our clients significantly reduce 

costs without sacrificing service levels. Collaboration 

is central to the Capgemini philosophy and a pillar 

of our service delivery. From strategy development 

through to implementation, clients benefit from our 

tailored approach to their Microsoft solutions. 

We are the transformation technology partner for 

the UK’s tax and revenue department HM Revenue 

& Customs and helped the Ministry of Finance of the 

Slovak Republic to develop its national e-government 

strategy for municipalities. We implemented a 

Microsoft SharePoint platform to support 25,000 

users, and transform information management and 

collaboration at the UK’s Department for Education. 

In partnership with Microsoft, Capgemini tailors, 

implements and maintains optimum technology 

solutions. 

www.onwindows.com


Columbus House 

77-79 Columbus Ravine 

Scarborough 

YO12 7QU 


Mike Shingler, Managing Director 

Tel: +44 (0) 1723 351 111 

Fax: +44 (0) 1723 351 199 

www.caremicro.co.uk 

mike.shingler@caremicro.co.uk 

Care Micro Ltd is a Yorkshire company established 

in 1992. We offer a range of IT services covering your 

every need. These include: 

• Computer systems consultancy 

• Software and hardware sales 

• Technical support and maintenance 

• Network and data security 

• Online backup and disaster recovery 

• Broadband supply 

• VOIP telephone services 

• Network cabling installation 

• Online hosted services (cloud computing). 

Out of all the above services it is Microsoft’s cloud 

services that we specialise in. Indeed we are one of 

Microsoft’s leading Gold Partners in the migration 

from in house to online services, which can save up 

to 50 per cent of a company’s IT costs by having less 

capital spend on in house hardware; free software 

upgrades; data backup included; PAM filtering and 

anti-virus included; disaster recovery made easy; and 

access to company infrastructure from anywhere in 

the world with a broadband signal. 

CarePartners 

Jupiterstraat 202 

2132 HJ 

Netherlands 

Edwin Jacobs, Manager Sales 

Tel: +31 23 565 6565 

Fax: +31 23 561 0442 

www.carepartners.nl 

edwin.jacobs@carepartners.nl 

Reliance CarePartners BV (CarePartners) is the 

healthcare (both in cure and care environment) 

operating company of BITS Group and focuses 

on systems integration and cloud computing. 

CarePartners leverages integrated ICT solutions 

that integrates healthcare demands with any 

healthcare or business application on a standardised 

and virtualised environment. CarePartners leads 

healthcare organisations towards a more efficient, 

reliable and affordable business model. 

Our comprehensive portfolio of products and 

services includes: 

• 24/7 skilled support (shared service centre) 

• ASP hosting services (cloud computing) specific for 

healthcare and healthcare-oriented applications 

• Managed services, includes outsourced network, 

system, healthcare security and application 

management, all service level agreement-based 

deliverables 

• License contract management, includes software/ 

hardware asset management 

• Consultancy services, leveraging knowledge and 

skills of state-of-the-art technology. Together with our 

customers and partners we provide services, where 

patient care and processes take full advantage of an 

improved environment and daily operations. 

139

directory 

company a-z 

CareWorks 

Unit 5B Sandyford Business Centre 

Blackthorn Road 

D18 

Ireland 

David Bordas, Senior Marketing Executive 

Tel: +44 (0) 28 9032 7329 

Fax: +44 (0) 28 9024 2585 

www.careworks.co.uk 

dbordas@careworks.ie 

CareWorks provides social care information systems 

for adult and children’s services. Our software 

solutions are designed to help social care departments 

more effectively serve, engage and enable service 

users. Our clients are seeking new ways of working to 

deliver better outcomes for citizens, manage growing 

caseloads and reduce costs. CareWorks has helped 

transform the way these organisations deliver services 

by improving how they interact with service users and 

giving the public the tools to direct their own care. 

CareWorks has taken a different approach, 

moving away from the custom software applications 

traditionally used in social care management to 

one built on an industry standard customer service 

platform. The result is CareDirector, a more familiar 

and more flexible social care management system that 

enables the public to direct their own care and can be 

quickly adapted to changing social care demands. 

CareWorks is the only social care software company 

to offer a social care solution based on world leading 

customer relationship management technology from 

Microsoft. We are a social care specialist with 14 

years’ experience and 72 local government customers 

including adult and children’s services, criminal justice, 

youth justice and community health organisations. 

CDC 

Office B601 

bld. B, h. 20A 

Kuskovskaya st. 

Moscow 

111141 

Russia 

Golosovskiy Dmitiry, Marketing Director 

Tel: +7 495 956 1325 

Fax: +7 495 956 1325 

www.cdc.ru 

golosovskiy@cdc.ru 

The CDC group (the Corporate Development 

Center), established in 1996, is a leading developer of 

software for sales force automation systems. 

OPTIMUM mobile solutions comprise five modules 

that may be operated as an integrated facility or standalone 

units: 

• OPTIMUM SFA: mobile trade automation and 

territorially distributed projects 

• OPTIMUM GIS (geographical information system): 

automation of field staff management, transportation 

units logistic and control by using GPS data 

• OPTIMUM MMS (mobile monitoring and services): 

automation of field service processes 

• OPTIMUM OLAP: interactive reports and data analysis 

• OPTOCASE: mobile printout and storage of 

documents. 

Currently, OPTIMUM features the most extended 

functionality among similar products available 

worldwide. This is confirmed by multiple wins for the 

OPTIMUM platform in the annual partner solutions 

contests conducted by Microsoft. In 2008, OPTIMUM 

was selected as the best mobile solution in the world, 

and, in 2010, in Europe. 

CDC has over 2,500 clients (over 200,000 mobile 

agents and 10,000 office managers operate daily the 

OPTIMUM solutions on Windows Mobile). 

www.onwindows.com

Cegeka 

Interleuvenlaan 16 

Leuven, 3001 

Belgium 

Tinne Moldenaers, Marketing 

Tel: +32 16 393 440 

Fax: +32 16 400 312 

www.cegeka.be 

tinne.moldenaers@cegeka.be 

CEGEKA: a closer look. 

In cooperation with our customers, we turn IT into 

a strategic advantage for their organisation. We 

help them to be flexible and to quickly capitalise on 

internal and external changes. Versatile processes and 

applications prepare our clients for the future. This 

allows us to grow together. 

“One of our main priorities is to prepare our 

customers for the future. We are investing in new 

products, technologies and training for our 1,450 

employees every year. This ensures high quality 

services at all times. That is why our customers 

are prepared to start a long-term relationship 

with us based on commitment, involvement and 

transparency.”- André Knaepen, chief executive officer 

Our services and solutions 

Customers can rely on Cegeka for the implementation 

and integration of IT infrastructure solutions, managed 

services, outsourcing, user support, desktop management, 

for the development, implementation and hosting of 

applications and for technical support and consulting. 

This covers the whole IT value chain and allows our 

customers to trust all their IT management to us. 

Our ambitions 

Thanks to our recent acquisitions, we have more 

services, more facilities to offer them and more people 

to implement them. We plan to become an important 

player on the Benelux market in the next three years. 


Str: Kazincbarcikai u. 3/D 

Tata 2890 

Hungary 

Tamas Sofalvi, Owner 

Phone: +36 309 999 250 

sofalvitomi@gmail.com 

www.ceconsult.hu 

We offer our services to institutions and 

municipalities involved in EU funded projects 

and wish to be a stipulated part of future strategic 

documents (action plans and bids for proposals). In 

addition, we offer evaluations for development policy 

actions already planned in the national development 

plan (NDP). Regular evaluations are a requirement 

of the EU Commission and they are based on 

strict methodology. Such evaluations promote the 

successful programme planning and implementation, 

taking into account previous experience of similar 

programmes. In addition, evaluations also help to 

provide synergy between future projects implemented 

in different action by the same programme. Our 

service includes: 

• Matching institutional objectives and NDP 

objectives 

• Programme evaluations (ex-ante, mid-term, ex-post 

and other specific evaluations) 

• Methodological consultancy for planning and 

implementing programmes 

• Public private partnership consultancy for public 


• Strategic planning and programming state aid 

actions 

• CBA for NDP institutions and programmes. 

141

directory 

company a-z 


123 Drysdales Avenue 

Northworld 

2188 

South Africa 

Ann Kleynhans, Managing Director 

Tel: +27 11 792 2279 

Fax: +27 11 792 2488 

www.ceos.co.za 

admin1@ceos.co.za 

CEOS Technologies was established in 1998 by Ann 

Kleynhans to provide IT solutions to the corporate 

market. The company grew from strength to strength 

by expanding its product range to incorporate leading 

brand names. 

As any user will know, the purchase of equipment 

like a computer system is only the first of many steps 

on the path to mastering IT. Whether it is a desktop 

PC, notebook or server, a long road stretches ahead 

before eventual replacement. 

Beginning with installation, attachment of 

peripherals and network integration, there will 

come a time for hardware and software upgrades, 

replacement of consumables, system troubleshooting, 

maintenance, and probably also a need for repair. 

Network expansion can also be expected. CEOS 

Technologies aims to provide comprehensive 

information technology services, from software 

development through to electronic engineering. We 

provide you with seamless support and cost-effective 

solutions every step of the way. 

Our core focus is to provide the most appropriate 

solutions through world-class products. We keep a 

balance between price and performance, by providing 

workstations as well as a complete network rollout 

with all its components. We keep up to date with the 

latest technologies, and have the ability to supply any 

mainstream hardware and software. 

CIBER UK 

2 Watling Drive, Sketchley Meadows Business Park 

Leicestershire 

LE10 3EY 


Garry Stewart, Marketing Manager 

Tel: +44 (0) 870 000 0204 

Fax: +44 (0) 870 000 0205 

www.ciber.co.uk 

garry.stewart@ciber.com 

As the Microsoft Dynamics Public Sector Partner of 

the Year 2010, CIBER has become one of the most 

highly certified Gold Partners with accreditations 

in nine competencies ensuring that we help our 

customers derive maximum advantage both from 

individual Microsoft technologies, and from their 

effective integration with each other, as well as with 

third-party systems and environments. 

Working with local authorities and government 

departments we deliver a range of solutions using 

the full spectrum of Microsoft’s product portfolio 

including customer relationship management (CRM) 

solutions using Microsoft Dynamics CRM at the Royal 

Borough of Kingston, London Borough of Barking & 

Dagenham, North Somerset, Rushmoor, Derby and 

States of Jersey. We have also implemented solutions 

using SharePoint/ Office SharePoint Server at the 

Association of Greater Manchester Authorities and the 

London Borough of Islington. 

We have considerable experience in delivering 

solutions to the public sector built on the complete 

range of Microsoft technologies. Our consultants 

have detailed understanding of a very wide range of 

technologies outside the Microsoft platform as well 

as strong business analysis skills. This enables us to 

deliver excellent solutions to our clients across their 

functional, technical and architectural requirements. 

CIBER has also become a key partner in the delivery of 

the Microsoft Citizen Platform. 

www.onwindows.com

CIT 

Mraziarenska 25 

Bratislava 

82108 

Slovakia 

Alexander Harmath, Director 

Tel: +421 255 642 905 

Fax: +421 255 642 907 

www.cit.sk 

info@cit.sk 

CIT spol. s r.o., an authorised training and 

certification centre for IT professionals, was 

established in 1993. Our activities are focused 

on IT training. Our institutional manifestation is 

membership of the Global Learning Alliance, the 

international association that involves teaching firms 

globally. We are also a member of the Association of 

Institution of Adults Teaching in the Slovak Republic. 

At first we only concentrated on Microsoft products. 

However, in 1994, we were recognised for our 

technical and pedagogical erudition and became 

part of a new international Microsoft Certified 

Professional programme. We officially became the 

Microsoft Certified Technical Education Center in 

1997, the first centre in the Slovak Republic. In 2006 

we obtained Microsoft Gold Certified Partner status 

for learning solutions, which reinforces our position 

among the top training centres in the world. 

Through the years we have worked with Thomson 

Prometric Authorized Testing Center (ATC), Pearson 

VUE ATC, Certiport ATC, Symantec and with 

Ascendant Learning as SCP partner. We acquired 

accreditation for the European Computer Driving 

License in May 2004 – a supranational qualifying 

programme for obtaining basic computer literacy. 


Florhofstrasse 2 

Wädenswil 

8820 

Switzerland 

Hans-Siem Schweiger, COO 

Tel: +41 43 888 2071 

www.citavi.com 

hans-siem.schweiger@citavi.com 

Since 1995 we’ve operated under the belief that 

students and scholars should be able to focus on 

research and not have to worry about all of the busy 

work associated with it. Citavi is the direct result of 

our passion for the pursuit of knowledge. 

143

directory 

company a-z 

Civica 

2 Burston Road 

London 

SW15 6AR 


Tel: +44 (0) 20 7760 2800 

Fax: +44 (0) 20 7760 2888 

www.civica.co.uk 

enquiries@civica.co.uk 

Civica is a market leader in specialist systems and 

outsourcing services that help organisations to improve 

service delivery and efficiency. The group combines 

broad expertise across local government, education, 

social housing, health care and enforcement markets 

with operational and financial stability. 

Civica’s activities include the development and 

deployment of a broad range of business software 

applications for the markets it serves, combined with 

cloud-based and IT managed services and specialist 

outsourcing. The company supplies more than 2,000 

organisations, including more than 90 per cent of the 

UK’s local authorities and police forces. 

Combining the technology to streamline services 

with the business process and operational expertise 

to underpin service delivery, the group is helping to: 

• Transform services across customer organisations 

• Realise improvements in performance, quality and 

compliance 

• Deliver genuine savings in core processes and 

administration 

• Increase responsiveness in cross-departmental and 

multi-agency working 

• Provide fresh insight into service capacity and 

choice. 

Codit 

Skaldenstraat 7 

9042 Gent 

Belgium 

Stijn Degrieck, Managing Director 

Tel: +32 3 844 31 72 

Fax: +32 3 889 00 09 

www.codit.eu 

stijn.degrieck@codit.eu 

Codit is a leading IT services company providing 

consultancy, technology and managed services in 

business integration. We successfully help companies 

reduce operational costs, improve efficiency and 

enhance control by enabling people and applications 

to integrate more efficiently. 

Having started as a Microsoft BizTalk Server 

specialist, we have grown to become a leader in 

business integration using a wide range of Microsoft 

technologies, including innovative cloud-based 

solutions. Codit provides business integration 

services and software solutions to automate business 

processes and help increase efficiency: 

• Codit Integration Factory: best-practice project 

methodology to work more efficiently and avoid 

common pitfalls 

• Codit Collaborative Integration Point: solution offering 

built-in tools to efficiently manage the integration 

project lifecycle, focusing on the collaborative aspect of 

gathering specifications, modelling business processes 

and supporting your integration solution 

• Codit Integration Framework: proven enterprise 

components containing typical technical design 

patterns for the implementation of integration projects 

• Codit Integration Dashboard: off-the-shelf solution 

that allows users to monitor integration platforms 

and control business processes and operations 

• Codit Cloud Connectivity: integration solution that 

connects enterprises seamlessly with partners and 

applications through the cloud. 

www.onwindows.com

Commit; 

PO Box 75 

02130 

Finland 

Markku Myllylä, CEO 

Tel: +358 400 459 777 

Fax: +358 954 912 360 

www.commit.fi 

markku.myllyla@commit.fi 

Commit; Oy develops and sells proprietary 

software products for workflow management, 

quality management and resource management 

in the healthcare sector. Commit also distributes 

off-the-shelf products from its selected partners to 

supplement its own solutions and expertise. 

Flagship products of Commit are: 

• Commit; RIS - Radiology Information System 

• Commit; OIS - Operation Information System 

• Commit; MIS - Mammography Information System 

• Commit; EIS - Eye Retinopathy Screening System 

Short company history: 

• 1989 Commit; Oy founded 

• 1996 Commit; as a Sectra PACS reseller in Finland 

• 1998 First products for radiology imaging in mobile 

handsets 

• 1999 DICOM work list server developed 

• 2000 First Commit; RIS installation 

• 2001 HL7 messaging developed 

• 2002 All products based on Microsoft Internet 

technologies 

• 2003 First Commit; MIS installation 

• 2004 First Commit; OIS installation 

• 2007 Commit starts participating in IHE connections 

• 2008 First totally digitised health care district in 

Finland 

• 2009 First Commit; EIS installation. 

Computer Aided Design Research and 

Development Centre ‘PROGRESS’ 

Sofia, “Shipchenski prohod” 69A str. 

1574 

Bulgaria 

Plamen Mateev, General Manager 

Tel: +3592 870 5257 

Fax: +3592 973 3853 

www.progress.bg 

a.merodiiski@progress.bg 

The strategy of Computer Aided Design Research and 

Development (CAD R&D) Centre ‘PROGRESS’ Ltd, 

with more than 50 specialist staff with high-quality 

education/training and certifications, is to provide 

information technology solutions and support, 

upgrade and update developed and installed systems 

in response to fast changing technologies and user 

requirements. To reach this strategy CAD R&D 

Center has established long-term collaborations with 

worldwide leading partners like Dell and Microsoft. 

The main activities of the company are: system 

integration including design, development, 

installation and servicing of computer infrastructure 

and program systems on the basis of Dell and 

Microsoft technology, engineering, training and 

services in information technologies. PROGRESS 

CAD R&D Centre offers specialised training and 

qualification and software development and testing. 

PROGRESS CAD R&D Centre is a Microsoft 

Gold Certified Partner and is certified to sell Dell 

commercial products and solutions as a Dell Certified 

Enterprise Architecture Partner. 

145

directory 

company a-z 


PO Box 1120 

West Manyani Road, Waiyaki Way, Westlands 

00606 

Kenya 

Harvinder Chager, CEO 

Tel: +254 20 444 6731 

Fax: +254 20 445 0209 

www.computer-revolution.com 

harry@computer-revolution.com 

Computer Revolution Africa is an organisation 

dedicated to excellence in providing professional 

services and solutions to public and private clients 

spanning multiple industries. 

Computer Revolution Africa brings world-class 

capabilities and deep expertise to help clients succeed 

wherever they operate. We are committed to becoming 

the standard of excellence and are unified by a 

collaborative culture that fosters integrity, outstanding 

value to markets and clients, commitment to each 

other, and strength from cultural diversity. Our team 

of consultants is dedicated to strengthening corporate 

responsibility, building public trust and making a 

positive impact in their communities. 

As one of the best system integrators in the African 

marketplace, clients reap the benefit of our combined 

pool of expertise and specialist skills. Whether it is 

our infrastructure deployment or solutions expertise, 

we can bring our strengthened team to deliver 

services in a seamless manner across the region to 

help you gain competitive advantage. 

We are a leading authority in the licensing, 

infrastructure, mobility and security solution markets. 

We provide a comprehensive portfolio of strategic 

solutions designed to transform any business angle 

and segment to 100 per cent efficiency and market 

value. We are a tried and tested excellence accelerator. 


9 Shephall Lane 

Stevenage 

Herts 

SG2 8DH 


Carla Mulley, Vice President Marketing 

Tel: +1 412 567 4948 

Fax: +1 816 286 4647 

www.conceptsearching.com 

carlam@conceptsearching.com 

Founded in 2002, Concept Searching is the only 

statistical metadata generation and classification software 

company in the world that uses concept extraction to 

significantly improve access to unstructured information. 

The technologies deliver automatic conceptual metadata 

generation, auto-classification and powerful taxonomy 

management. The award-winning conceptClassifier for 

SharePoint runs natively in Microsoft SharePoint 2007 

and 2010; Microsoft Office; SharePoint and FAST Search; 

and Windows Server 2008 R2 FCI. Highly flexible, the 

technologies are being used to improve enterprise search, 

facilitate records management, enforce governance at the 

desktop, identify unknown privacy exposures, simplify 

SharePoint migrations and in Enterprise 2.0. 

Unique features include native integration with 

SharePoint 2010 Term Store to automate and simplify 

taxonomy testing, validation and management. 

SharePoint Content Types can be automatically 

changed based on the presence of organisationally 

defined descriptors and concepts. This feature is 

used to automatically declare documents of record 

and route to the records centre, as well as identify 

unprotected data privacy or confidential information 

and route to a secure server for disposition. 

Headquartered in the UK with offices in the US and 

South Africa, Concept Searching solves the problem of 

finding, organising, and managing information capital. 

www.onwindows.com

CPM4Care 

Leemsteeg 2 

Gemonde 

5291 NJ 

Netherlands 

M.A.M. Brockhoff, Director 

Tel: +31 620 547 886 

Fax: +31 735 530 252 

www.cpm4care.nl 

marcel.brockhoff@cpm4care.nl 

CPM4Care BV offers healthcare organisations in 

the Netherlands a wide range of solutions focused 

on performance management based on Microsoft 

SQL Server and SharePoint technology. In order 

to get a grip on the full planning and control cycle, 

CPM4Care has a cohesive offering in the area of: 

• Business intelligence 

• Support for annual plan and budget 

• Forecasts and operational planning 

• Consolidation 

• Balanced scorecards and dashboards. 

Over the past few years standard connectors have 

been created to connect the CPM4Care healthcare 

data warehouse with leading source systems in the 

sector like Caress, Cura, Helios, QIC, Nedap, TISCare, 

BOMAS, Exact, FIS/FMS, Beaufort and DBS. 


Avda. Industria 4, E1 

Alcobendas, Madrid, 28108 

Spain 

Daniel Valenzuela, BDM 

Tel: +34 916 638 683 

Fax: +34 916 546 382 

www.danysoft.com 

info@danysoft.com 

Danysoft Internacional is focused on software distribution 

and services for government, private, and educational 

organisations with more than 20 years of experience in 

the market. As a specialised software provider, we help 

our customers reduce and manage their software assets, 

recommend and advise on the licensing options, and get 

the most of their assets in the long term. 

Danysoft is a Microsoft Gold Partner and best-selling 

partner in midmarket for development tools and licenses 

in Spain, with a high growth in the public sector. The 

company is also partner of other software publishers 

such as Adobe, Symantec, Corel, Autodesk, Embarcadero, 

Solarwinds, Computer Associates and other software 

companies with solutions on virtualisation, design, IT 

security, development tools and utilities. 

Danysoft also provides professional services: 

• Training: flexible and complete coverage through 

hands-on labs and onsite or online trainings 

tailored to meet our customer’s needs reducing the 

learning curve 

• Consulting: sharing our experience on different 

platforms and software tools used during the 

software lifecycle to implement projects on time 

and budget 

• Custom development: providing different resources 

and expertise to make a new development project 

successful 

• System integration: covering IT management from 

migration, security, consolidation, virtualisation to 

asset management. 

147

directory 

company a-z 

Datacomp 

ul.Grzegórzecka 79 

31559 

Poland 

Maciej Wojtasiewicz, VP 

Tel: +48 124 129 977 

Fax: +48 124 129 977 

www.datacomp.com.pl 

m.wojtasiewicz@datacomp.com.pl 

Datacomp Poland develops and distributes software 

in two sectors: engineering and public. Among 

engineers (both civil and mechanical) we try to 

deliver the full software solutions from the concept 

and design (3D computer aided designs and 2D 

computer aided designs), cost estimation, through 

manufacturing (enterprise resource planning, 

computer-aided manufacturing systems), document 

management up to rapid and digital prototyping 

(3D intelligent viewers, 3D printing). In the public 

sector we have developed a system aiding public 

procurement processes. The system became one 

of the best on the market. ProPublicoEx covers all 

types of procurement process (including electronic 

auctions). The system has got functionalities like 

the built-in special dictionary, document template 

modification option, ability to create own document 

templates; it is fully flexible and adjustable to the 

customer needs. It is a client-server application, 

where Word and Excel is fully recommended and it 

is certified by Microsoft in the independent software 

vendor category. 


4-3 Pulkveza Brieza Street 

LV-1010 

Latvia 

Andris Kikans, Chairman of the Board, CEO 

Tel: +371 6733 8366 

Fax: +371 6733 2146 

www.dzc.lv 

andris.kikans@dzc.lv 

Datorzinibu Centrs AS is a software development and 

training company in Latvia. Our services include: 

• Software development (databases and Web 

applications) 

• Training in Microsoft Dynamics products and 

client-specific applications 

• Development, implementation and hosting of 

e-learning and learning content management systems 

• E-learning content production 

• Certification testing. 

Our focus is to achieve complete understanding of client 

needs and enable them to get maximum payback from 

their IT investments by implementing the most efficient 

solutions. Our customers are public sector institutions 

and local and international businesses. Primarily, we 

target two industry sectors – education and health. 

Our solutions for K-12 and higher education are based 

on SharePoint and integrate e-learning environment, 

collaboration, learning content production tools, HR 

management, document management and intranet 

capabilities. Among our latest projects are National 

School Portal, timber production and transportation 

support applications, national health registers and 

government e-services. We have also designed a concept 

for the Latvian National Biometrics System. 

We produce e-learning content in software, business 

processes and procedures, business software, social 

themes, history and culture. RIX Technologies is a 

Microsoft Gold Certified Partner. 

www.onwindows.com

DITEC 

Plynárenská 7/C 

Bratislava 

82109 

Slovakia 

Patrik Hasaj, Director of the Software Division 

Tel: +421 258 222 222 

Fax: +421 258 222 777 

www.ditec.sk 

ditec@ditec.sk 

DITEC, a.s. has been operating in the information 

and communication technologies market since 1993 

and has built up a company considered to be the 

most important IT supplier and system integrator 

in Slovakia. DITEC is not only the supplier, but it 

also solves the problems and needs of its customers 

– from analysis and process optimisation, through 

information systems design, their development 

and deployment using necessary information and 

communication technologies. The company provides 

technical support services and actively participates 

in other development. We speak the language of 

our customers to enable them to focus on their core 

business. We translate their business problems and 

requirements into the language of information and 

telecommunication technologies. We like to create 

unique and tailored solution adapted to specific 

needs and requirements of our customers. 

e-AddOn 

85 Ilia Iliou Av 

Athens, 11744 

Greece 

Simos Simistiras, General Manager 

Tel: +30 210 927 0560 

Fax: +30 210 927 0561 

www.e-addon.gr 

ssimis@e-addon.gr 

e-AddOn provides business solutions in the field of 

customer relationship management (CRM) and data 

collection through the ea-CRM v2.0 platform. 

Dynamic forms design and management (ea-Designer) 

Based on innovated technology, this solution 

provides the opportunity to design proprietary forms 

and attach them to defined types of existing entity 

(account, contact, actions). Moreover, logic is added 

to forms by incorporating flow control rules, which 

define the exact flow through the form, depending on 

previous answers. Event-driven automations are also 

included, such as dynamic masking and triggered 

calculations through available scripting. 

Automated tabulation, graph and statistical 

analysis (ea-Analysis module) 

A powerful Microsoft Excel 2007 add-on that analyses 

data stored in ea-CRM, ea-Survey Manager or from any 

other source. It generates automatically tables, graphs 

and special statistical tests and indices, depending on 

variable types such as frequencies, descriptives, exploring 

assumptions, crosstabs, T-Tests, ANOVA, ANCOVA and 

correlations. 

Create and manage campaigns (ea-Survey Manager 

module) 

Supports survey design, creation and data collection 

through different channels: phone (CATI), face to face 

(CAPI), or just sending the actual survey through e-mail. 

149

directory 

company a-z 


Reflection House, Olding Road 

Bury St. Edmunds 

Suffolk, IP33 3AT 


Howard Frear, Sales and Marketing Director 

Tel: +44 (0) 1284 727 870 

Fax: +44 (0) 1284 727 871 

www.easysoftware.co.uk 

info@easysoftware.co.uk 

Established in 1990, EASY SOFTWARE AG has 

since been focusing on electronic document and 

data archiving, as well as document and content 

management. EASY software captures any type of 

bulk data, structuring and organising document 

flow. It ensures revision-proof long-term archiving 

and holds contents and information readily available 

throughout the company regardless of time and 

location. This eliminates the need for long searches, 

with no data loss and paper inundation. 

With more than 10,000 customer installations 

worldwide, EASY SOFTWARE has firmly established 

itself as a world-class developer and provider of multiplatform 

solutions for electronic archiving, document 

management and enterprise content management. 

EASY SOFTWARE provides user-friendly document 

management software for established operating 

systems, work environments and file formats. 

At the same time, EASY is capable of providing 

tailored solutions for optimising document-based 

processes for any industry and businesses of any size, 

because all EASY solutions are standard softwareimplemented 

thousands of times, to be installed 

effortlessly via routine. The EASY ENTERPRISE DMS/ 

Archive server is the core of the EASY product suite, 

which covers the seamlessly integrated archiving 

solutions in the environment of select standard 

software such as Microsoft Office or Dynamics. 

e-enterprises 

Olaya Main Road 

Riyadh, 295955 

Saudi Arabia 

Rami Zeid, Bid Manager 

Tel: +966 1466 0152 

Fax: +966 1466 4424 

www.e2sa.com 

rzeid@e2sa.com 

e2 delivers innovative, high-quality technology 

solutions that are completely customisable, leveraging 

technical expertise, years of market know-how and 

cutting-edge technology solutions to enable your 

business to reach the next level of success. Supported 

by the experience and expertise of Erada Advanced 

Projects and Emirates Computers, e2 is poised to 

become the premier information and computer 

technology provider in the Kingdom of Saudi Arabia. 

We specialise in helping government, 

telecommunications, hospitality, banking, real estate, 

transportation, utilities and retail industries. Our 

cutting-edge offerings include: 

Infrastructure services and solutions 

• Computing hardware 

• Storage systems 

• Networking infrastructure and services. 

Software solutions 

• Off-the-shelf applications (enterprise resource 

planning and enterprise content management) 

• Bespoke development services 

• E-business solutions implementation, including 

portal development. 

System integration and turnkey projects 

• Large scale systems integration projects for various 

sectors. 

Security solutions 

• Security documents 

• Surveillance systems 

• Access control. 

www.onwindows.com


Carlo-Mierendorff-Straße 11 

35398 

Germany 

Bernd Nissing, Head of Marketing 

www.ekom21.de 

bernd-hendrik.nissing@ekom21.de 

ekom21 is the largest public service IT company in 

Hessen, third largest in Germany, and the motor 

of technical innovation and high-performance 

development in the public sector. BSI certified, 

ekom21 was founded in 1970 from the former public 

data processing service centres in Hessen and offers 

its customers a rich portfolio of different software 

and hardware solutions. That contains amongst other 

services: 

• Sourcing, acquisition and supplying of IT devices 

and applications 

• Development, service and distribution of integrated 

solutions 

• Professional consultancy on all IT subjects and 

aspects in the public sector 

• BSI certified service provider. 

The ekom21 world consists of more than 550 

customers with at least 30,000 users. Those 

customers are all part of the public sector i.e. towns, 

county districts, cities, public communities and 

associations, hospitals, nursing homes, asylums 

and other public facilities. Beyond that, government 

agencies, administrations and departments 

collaborate and administrate their IT requirements 

with ekom21. 


7g Naukova St 

Lviv, 79060 

Ukraine 

Olha Markova, Head of Marketing Dept 

Tel: +380 322 971 251 

Fax: +380 322 447 002 

www.eleks.com 

info@eleks.com 

ELEKS Software is a global organisation delivering 

software and localisation services for the North 

American and European markets, with US 

headquarters in Las Vegas, NV, and European 

headquarters in Lviv, Ukraine. 

With the main engineering capacities located in 

Ukraine, ELEKS provides high-end software product 

development services for diverse industries, including 

financial, banking, insurance, e-government, 

healthcare and transportation. 

For over a decade ELEKS has had a reputation for 

being a trusted provider of e-government solutions for 

G2B, G2C and G2G. ELEKS is proficient in creating 

reliable and secure solutions in such areas as vehicle 

registration, driving licenses, customs administration, 

and data storage solutions, having delivered a number 

of solutions for government organisations in the 

Channel Islands and the Isle of Man. 

ELEKS helps public sector organisations meet 

their strategic objectives in relation to reducing 

their operational costs, improving the quality of 

their services, and aligning their activities with the 

increasing expectations of citizens and businesses. 

We offer both legacy system replacement and new 

system development. Our turnkey solution delivery 

includes on-site business process analysis and system 

requirements elaboration, software architecture 

design, software development and testing, on-site 

system deployment, data migration, technical support, 

providing user manuals and on-site user training. 

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directory 

company a-z 


2,Kukush Street, Telecom building 

4th floor 

Sofia, 1309 

Bulgaria 

Ivan Milev, Director of Defence Systems Department 

Tel: +359 2 8122900 

Fax: +359 2 8211380 

www.elta.bg 

ivan.milev@elta.bg 

ELTA-R is a private industrial company established 

in 1990 for R&D, project design, manufacturing, 

engineering and trading of IT products, systems 

and services. We have developed our know-how 

starting with telecommunication products, passing to 

development, customisation and support of specialised 

secure products and systems, to reach nowadays an 

implementation of complex IT projects on a turnkey 

basis and solutions for private and government 

organisations. Our competence, both on hardware and 

software platforms, enable us to offer unique solutions, 

which extend Microsoft core infrastructure products 

capabilities to enable secure handling of sensitive 

information, process management, enhanced software 

and hardware encryption. 

Our products and systems meet the international 

standards for this type of equipment, systems and 

services. The company is certified as per ISO 9001 

and NATO AQAP 2110 requirements for quality 

control standards. This, along with the all the 

experience we have gained with the highly qualified 

company engineers and proper security clearances 

and the well developed service centres for ILS, has 

proved our company to be a trusted institutional 

and public safety partner. Our company offices and 

partner’s networks are customer-oriented to service 

our basic and prospective markets in Bulgaria, 

Eastern European and African countries. 

epals 

13625-A Dulles Technology Drive 

Herndon 

Virginia, 20171 

United States 

Tel: +1 703 885 3400 

www.epals.com 

eforde@corp.epals.com 

ePals, Inc. provides safe, collaborative learning solutions 

for primary and secondary schools globally. Used by the 

International Baccalaureate, New York City and more 

than 600,000 classrooms and 25 million educators, 

students and parents in 200 countries and territories, our 

cloud-based products comprise a platform for school-safe 

communications, collaboration, and building educational 

communities for effective 21st century learning. 

Our award winning products include: 

• ePals Global Community – world’s largest network 

of classrooms, enabling students and teachers to 

safely connect, share projects and practice language 

skills. It is “where learners connect” 

• ePals SchoolMail is the leading safe e-mail and 

communications solution for school districts, 

educators, students and parents. Incorporating 

Microsoft Live@edu technology, role-based policies 

designed for primary and secondary schools, 

embedded instant translation and SchoolSafe 

technology, SchoolMail is “where learners 

communicate” 

• ePals LearningSpace, a leading collaboration 

solution combines three essential 21st century 

resources in a single location: 1) Collaboration 

tools (blogs, wikis, e-portfolios, workspaces for 

curriculum content and projects); 2) Schoolwork / 

documents / project storage (files, documents, rich 

media); 3) Robust learning groups. 

www.onwindows.com

EPiServer 

Box 7007 

Stockholm 

103 86 

Sweden 

Maria Wasing, VP of Marketing Europe 

Tel: +46 8 555 827 00 

Fax: +46 8 555 827 10 

www.episerver.com 

maria.wasing@episerver.com 

EPiServer is one of the world’s fastest growing 

providers of online engagement platforms to serve 

content, community, commerce and communication 

with. Today, the EPiServer platform has become the 

platform of choice for more than 3,500 customers 

to do business online and improve their business 

results. Information workers, editors, social 

marketers, and e-commerce managers in public 

sector organisations can work together within one 

easy-to-use system to create engaging Web sites, 

deliver information and services for citizens and build 

communities for collaboration. 

E-SPONDER 

111 Ungerboeck Park 

O’Fallon, MO 

63368 

United States 

Elaine Queathem, Director Business Development 

Tel: +1 314 686 4100 

Fax: +1 314 686 4101 

www.e-sponder.com 

elaine.queathem@e-sponder.com 

E•SPONDER is built on Microsoft Office SharePoint 

Server 2007, giving users an intuitive familiar 

look and feel and promoting ease-of-use and 

customisation. Providing a unified command system 

for first responder organisations, the E•SPONDER 

family of products provides a range of capabilities 

for government and military agencies to share critical 

information while collaborating in the preparation, 

response, resolution and review processes associated 

with daily activities, events, and incidents. It is highly 

customisable, and can be easily expanded to fulfil 

specific event/incident management needs that may 

exceed the capacity of an organisation’s daily tools. 

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directory 

company a-z 


Forward House, Oakfield Industrial Estate 

Eynsham 

Oxfordshire, OX29 4TT 


Steve Mason, Sales Co-Ordinator 

Tel: +44 (0) 1865 883 300 

Fax: +44 (0) 1865 883 371 

www.euroele.com 

sales@euroele.com 

European Electronique is a leading technology 

company with over 20 years’ experience in delivering 

complex ICT solutions and a reputation for innovation. 

The company’s presence in the education sector is 

underpinned by its lion’s share of the Government’s 

Academy programme. European Electronique 

prides itself in delivering innovative, customised ICT 

solutions tailored to customers’ specific requirements. 

The company’s skills are recognised at both national 

and local government level, and is accredited on a 

number of frameworks including the Department 

of Education’s ICT Services Framework Agreement 

and the Office of Government Commerce Buying 

Solutions national procurement framework. 

The principal areas of the company’s business 

activities are the provision of infrastructure solutions 

based on Microsoft technologies, the provision of 

managed services, maintenance and support services 

in accordance with ITIL and FITS standards and onestop 

supply chain services. 

Employing over 130 industry professionals enables 

us to keep most of our services in house and therefore 

better control over delivery and quality, this approach 

also offers our customers peace of mind with a 

single point of responsibility. Additionally we have 

a number of strategic partnerships for specialised 

products and services and have developed the skills 

to integrate these into the solutions we provide. 


Gustavslundsvägen 137 

SE-16751 

Sweden 

Hakan Karden, CEO 

Tel: +46 200 440 

Fax: +46 200 399 

www.eurostep.com 

hakan.karden@eurostep.com 

Eurostep is a software and solution provider to a 

number of the leading Ministry of Defences (MoDs) 

and their system suppliers. The solution is used for 

managing and sharing data surrounding products 

such as aircraft, ships and vehicles. Eurostep and its 

partners deliver the solutions based on Share-A-space, 

a standards-based and secure collaboration software 

platform. Share-A-space implements standards such as 

Product Life Cycle Support (PLCS)/ Standard for the 

Exchange of Product Model Data (STEP) for sharing of 

systems engineering and product support information. 

The PLCS standard is mandated by several 

MODs and adopted by NATO in STANAG 4661. 

It is identified as enabling technology for the 

transformation of capabilities in the supply chain. 

Eurostep has been instrumental in developing PLCS 

within the ISO and OASIS communities and has 

implemented the standard in Share-A-space. Share-Aspace 

builds completely on Microsoft technology with 

SQL Server and Windows Server. The Share-A-space 

software allows for organisations to implement PLCS 

at low cost with components that are mainstream 

from Microsoft such as SharePoint. 

Share-A-space fits nicely as the master data system 

for product data, complementary to SAP or other 

enterprise resource planning systems. As such it 

plays a key role in the Enterprise Service Bus (ESB) 

extending the ESB capabilities to the external supply 

chain for secure and trusted collaboration. 

www.onwindows.com

EXCEED 

Knowledge Village, DXB 

04 

United Arab Emirates 

Samer Chayati, Branch Manager 

Tel: +971 4 445 8646 

Fax: +971 4 427 8661 

www.exceedgulf.com 

info@exceedgulf.com 

Headquartered in Abu Dhabi with branches in Dubai, 

Bahrain and Oman, EXCEED is a professional IT 

company with over 150 consultants, providing highquality 

solutions and training through partnerships 

with leading companies. In addition to being a 

Microsoft Gold Partner in seven competencies, 

EXCEED is now the direct large account reseller for 

the United Arab Emirates. EXCEED has received 

numerous awards and industry accolades in 

recognition of the high quality of its services. The 

company’s goal is to act as a technology partner for 

its customers, providing solutions to maximise their 

investment, improve efficiency and reduce total cost 

of ownership. 

Exigy 

103, Archbishop Street 

Valletta, VLT 1446 

Malta 

Francois Grech, Executive Director 

Tel: +356 2011 2020 

Fax: +356 2010 7172 

www.exigy.com 

fgrech@exigy.com 

Exigy specialises in strategic software solutions, 

customised for optimal performance and aimed 

at providing customers with an effective bridge 

between business and technology. We have a track 

record of successful business management solutions 

implemented over a multi-industry customer base 

- public and hospitality sectors, manufacturing, retail, 

financial and professional service industries. Through 

strong relationships with international technology 

partners, we possess high skill levels to deliver 

solutions for private and governmental institutions. 

As Microsoft Gold Certified Partners, our ongoing 

investment in technical resources has defined our 

team of solution certified and industry professionals. 

Our competencies cover enterprise resource planning, 

retail management and point-of-sale, service-oriented 

architecture and business process, data management 

and business intelligence solutions. Primarily focused 

upon satisfying the specialised needs of governments 

and public sector institutions, we endeavour towards 

reducing the digital divide and bridging the conventional 

gap between governments and citizens. Our significant 

involvement in making the Maltese e-government 

a success story reflects our proficiency in delivering 

comprehensive solutions that provide the most leading 

edge delivery of public services. Such a contribution has 

paved the way towards Malta’s proven and internationally 

acclaimed progress within the e-government sphere, 

implied through Malta’s leading position in the European 

Commission’s Benchmarking report on eGovernment. 

155

directory 

company a-z 

Fabasoft 

Honauerstraße 4 

4020 

Austria 

Markus Schenk, Product Marketing Owner eGov 

Tel: +43 732 606162 

www.fabasoft.com 

eGov@fabasoft.com 

Fabasoft is a leading European manufacturer of software 

products for the consistent and efficient handling of 

electronic documents and business records. These 

standard products include function categories such 

as enterprise content management, enterprise search 

and information access plus information governance, 

compliance and revision-safe archiving. 

The use of Fabasoft products can harmonise 

flexible internal and cross-organisation electronic 

collaboration with the requirements of effective 

company supervision and traceability. 

These software products are adapted to customerspecific 

requirements and vertical market segments 

through a modern development and testing 

environment by clients, partners and Fabasoft itself, 

both quickly and cost-effectively. The strongest 

market in terms of sales is currently the public sector. 

The Fabasoft Group is represented by subsidiaries 

in Germany, Austria, Switzerland, Italy and the USA. 

There are also sales and project partnerships in these 

and other countries. Further subsidiaries carry out 

activities in the fields of research and development, 

marketing and distribution and also provide services 

within the group. 


Gydevang 43C 

3450 Allerød 

Denmark 

Søren E. Tvede, CEO 

Tel: +45 7025 9200 

Fax: +45 7026 9202 

www.MyClinic.dk 

set@myclinic.dk 

MyClinic A/S is the software vendor behind the 

MyClinic Electronic Health Record (EHR), PAS 

and HIS solution. The solution is multi lingual and 

distributed globally. 

MyClinic is the most modern and complete 

EHR solution in the world and can be used by all 

healthcare professionals in hospitals and clinics 

independent of specialty, size and complexity. 

Documenting in MyClinic creates value for 

healthcare professionals, as well for the patients by 

offering a unique foundation for optimal patient 

treatments and healthcare services. MyClinic is a 

template-based case management system handling 

examination and treatment courses consistently 

according to each diagnosis or problem. Clinical 

data and documentation becomes a tool in the daily 

treatment and care while the Dynamics AX ERP 

integration secures that the hospital or clinic at the 

same time can be operated as efficient businesses. 

Data is stored in a relational database and automatic 

gathered economic data can be used for multidimensional 

management analysis. The connection 

between EHR, HIS and ERP is unique and secures 

any scope of healthcare and/or economic business 

intelligence. Utilising these capabilities provides 

new possibilities for optimising healthcare activities 

through BPR and LEAN. The Dynamics AX platform 

secures scalability of the system and a modern and 

elegant user interface. 

www.onwindows.com


Lillevangsvej 6 

3700 Rønne 

Denmark 

Michael Dam, Director 

Tel: +45 5695 9221 

Fax: +45 5695 9421 

www.formula-micro.dk 

md@formula-micro.dk 

Formula Micro Bornholm was established in 1989. 

We offer solutions and software licenses to businesses 

and to the public sector, including enterprise resource 

planning, financial systems, network solutions, and 

copiers.We offer solutions within: 

IT networks and communication 

Windows Server, Exchange Server and SQL Server 

PC systems – notebooks, desktop PCs and PDAs, and 

thin clients, terminal server systems solutions, Internet 

and VPN solutions, firewalls, antivirus solutions. 

Business systems – Microsoft Dynamics NAV 

We have extensive experience with solutions for 

accounting, financial and production management: 

catalogue solutions with electronic cash function 

and currency management, distribution, electronic 

data interchange solutions, customer relationship 

management and service management, payroll and time 

tracking, logistics and warehousing system with handheld 

computer solution, and reporting and management tools. 

Technical services: Our technicians and workshop 

is certified by industry leading manufacturers and 

offers: operating and service agreements, preventive 

maintenance, to act as your IT department, and a 

warranty service for most recognised manufacturers. 

Office solutions:Copiers – stand alone or connected 

in networks as department printers. Through our 

training, experience and our partners, we are able to 

offer tailored solutions for all types of businesses. 

FOSS-On-Line 

20 Darvin Street 

Building 3, Floor 3 

Kharkiv, 61002 

Ukraine 

Alexander Bodnarchuk, Project Manager 

Tel: +380 57 714 1228 

Fax: +380 57 7195 194 

www.foss.kharkov.ua 

alexbod@foss.kharkov.ua 

FOSS-On-Line is a leading software development 

company in Ukraine. Since 1999 the company has 

gained national and international recognition for its 

software products and solutions in these areas: 

• Corporate e-mail 

• Distributed data exchange 

• Electronic document management 

• User interface frameworks 

• Custom software development. 

Some major state and banking sector clients include: 

• The National Bank of Ukraine 

• The State Treasury of Ukraine 

• The State Tax Administration of Ukraine 

• State Saving Bank of Ukraine 

• Prominvestbank 

• Raiffeisen Bank Aval 

• Pravex-bank. 

The user interface frameworks for Windows, Prof- 

UIS and Elegant Ribbon, have been developed with 

its partner company FOSS Software, Inc. and are 

known worldwide. The company provides custom 

software development services mainly in client-server 

applications, distributed applications, middle-tier 

development, Microsoft Office applications, Microsoft 

SQL Server development, Web and Web site 

development, and e-commerce solutions. 

157

directory 

company a-z 


Kongensgate 33 

Kr.Sand 

4608 

Norway 

Brynjar Gevelt, CEO 

Tel: +47 3805 8150 

www.gecko.no 

bge@gecko.no 

Gecko Informasjonsystemer AS is situated 

in Kristiansand, Norway. The company was 

established in 1997 and currently employs 26 

software development specialists in Norway and 

India. Gecko is the leading supplier of case and 

record management solutions for public sector in 

Norway. We have 350 customers, including both 

governmental and local authorities. 

ePhorte case, document and record management. 

ePhorte is approved according to national standards 

and is a highly advanced and up to date .NET-based 

solution, supporting both generic and specialised 

SharePoint, Outlook and Web front-ends. 

Gecko has highly contributed to modernisation 

and digitalisation of the Norwegian public sector 

through development and implementation of fully 

digitalised case management, document management 

and exchange, workflow and standardised record 

management. 

Our solutions are scalable and are presently being 

used by organisations with anything ranging from 

five to 7,000 employees. Our main focus is on userfriendliness, 

efficiency, national and international 

standards and quality. An advanced quality regime, 

assures the highest quality in all areas of development 

and implementation. 

Gecko is always looking for partners that can 

extend and improve our value chain. Both in terms of 

technology, development and distribution. 

GEMDAT 

Schiffmannstr. 4 

4020 

Austria 

Gabriele Lindner, Sales Manager 

Tel: +43 732 36993 0 

Fax: +43 732 36993 60 

www.gemdat.at 

lindner@gemdat.at 

Since 1978, Gemdat OOE has provided specialised 

solutions for the local government in upper Austria. 

Our customers estimate that 430 of 444 municipal 

offices in upper Austria are using our IT products. 

Gemdat OOE offers not only the hardware 

and software delivery, but also takes care of the 

installation, training of the employees and ongoing 

support. Other priorities are central server solutions, 

electronic archiving, workflow and e-government 

solutions. 

We support the entire workflow of a municipal 

office with our IT solutions. Gemdat OOE provides its 

customers with server virtualisation, high availability 

fiber, a variety of programs and personal assistance in 

daily operations, and supports about 8,000 clients in 

upper Austria. 

The GEMDAT-development team actually creates 

the latest generation of software based on Scrum, 

which will come out in 2012. In this package, the 

latest development tools from Microsoft are used. 

Our success is in the proximity we have to our 

customers and the development of tools for daily 

work routine. 

www.onwindows.com

Geodan 

President Kennedylaan 1 

1079 MB, Netherlands 

Vera Banki, Business Development Manager 

Tel: +31 20 5711 311 

Fax: +31 20 5711 333 

www.eagle4s.com 

info@geodan.nl 

The solution for every geo-information challenge 

Since 1985, Geodan has developed into one of the 

leading geo-ICT-consulting firms in the country. We 

specialise in providing spatial information and in 

the application of new and innovative technologies. 

We support our clients with various complex geoinformation 

challenges through consulting, interim 

management, custom GIS solutions, geographic data, 

Internet solutions and training. 

Know more together 

Geodan is a growing organisation, which currently 

employs over 120 employees, each of whom is a 

geo-professional with a creative, quality-oriented, 

and professional mindset that mostly works in 

multidisciplinary teams. These teams bundle 

knowledge in the fields of data, technology, policy 

files, project management and planning process 

support. In many projects we cooperate closely with 

scientists and business partners in an international 

network. We also use and integrate products from 

various renowned suppliers. 

Glintt - Healthcare Solutions 

Beloura Office Park - Edf. 10. Quinta da Beloura 

2710-693 

Portugal 

Susana Sardinha, Marketing Manager 

Phone: +351 219 100 200 

www.glintt.com 

susana.sardinha@glintt.com 

With 20 years of experience in the field, Glintt 

Healthcare Solutions has gathered a great deal of 

industry know-how, thanks to its many partnerships 

and successful client projects. As a result, the 

company has enjoyed consistent employee and client 

growth since its inception. 

Glintt offers a wide range of solutions for healthcare 

facilities including: hospital information systems, 

information management, billing, pharmacy and 

logistics, therapeutic prescription, complementary 

means of diagnosis, electronic patient record, specific 

clinical solutions and telemedicine. 

Public safety and national security 

Over the years Geodan has become specialised in the 

field of public safety, with a strong GIS perspective. 

In 2010, Geodan was awarded the Microsoft Public 

Sector, Public Safety & National Security Partner of the 

Year for superior technology and innovation. Geodan 

received this award for the Eagle Crisis Management 

System, co-developed with Esri Nederland. 

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directory 

company a-z 

GMCS 

2/25 Ugreshskaya ulitsa 

Moscow, 115088 

Russia 

Julia Mukhtar, Marketing Director 

Phone: +7 495 933 1976 

Fax: +7 495 933 1976 

info@gmcs.ru 

www.gmcs.ru 

GMCS is one of the leading consultancy companies 

in the IT sector in the Russian market, carrying out 

comprehensive projects for the implementation 

of modern enterprise management systems. The 

company was established in 1997 and has currently 

built up significant experience working with large 

enterprises in various sectors of the economy 

both in Russia and abroad. To this day GMCS has 

successfully implemented more than 300 projects and 

works closely with over 150 clients. 

A unique advantage of GMCS is its multi-product 

approach, which provides consultants with flexibility 

when working with clients in terms of offering solutions 

that are best suited to cater for their specific needs. The 

Microsoft Solution Department of GMCS offers clients a 

full range of services related to enterprise management 

system implementation based on the following 

platforms: Microsoft Dynamics AX, Microsoft Dynamics 

CRM, Microsoft Office Solution Accelerator for Sarbanes- 

Oxley, Microsoft Office SharePoint Server and Microsoft 

Windows SharePoint Services. 

The GMCS development strategy implies 

accomplishment of particular tasks within each 

product line of activity. The company’s main goal 

is stable revenue growth and gaining a competitive 

edge on the IT market in Russia and CIS countries. 

Since 2005 GMCS has been part of CompuLink 

Group – a leading alliance in the Russian information 

technology market. GMCS branches operate in Saint 

Petersburg and Kiev (Ukraine). 

GoPro 

Tunguhals 19 

Reykjavik, 110 

Iceland 

Bara Kristjansdottir, Marketing Editor 

Tel: +354 510 3100 

Fax: +354 510 3110 

www.gopro.net 

bara@gopro.net 

GoPro is an integrated service-oriented architecture 

solution designed for the public sector. GoPro is a Webbased 

application running on Microsoft SQL Server 

that provides a scalable, secure and user-friendly case 

management solution that supports open standards, 

guarantees efficient processing and integrates with 

Microsoft Office, Exchange and SharePoint. 

GoPro provides officials with a scalable electronic 

workplace, with all required workflow, document 

and records management, as well as integrated 

collaboration functions for comprehensive case 

management. GoPro offers new possibilities for 

lowering operation costs, improving citizen service 

and ensuring regulation compliance.GoPro currently 

has over 100,000 users and 500 installations in over 

15 countries. 

GoPro stores information in one accessible location, 

while versatile access controls ensure privacy 

protection and security. Citizen and case centred 

views display data in a logical context that provides 

accurate and coordinated information at all times and 

a Web portal provides 24-hour service availability. 

• Interconnected information sources prevent 

repetitive data entry 

• Automatically set legal deadlines to ensure timely 

processing of cases 

• Implement new policies with automated workflow 

and process management 

• Faster processing and better teamwork with 

accessibility and collaboration. 

www.onwindows.com

HealthPartners 

42 Copley Avenue 

Elton Hill 

Sandton, 2196 

South Africa 

Deon Kruger, Director 

Tel: +27 83 644 1107 

Fax: +27 86 505 0447 

www.healthpartnersuk.com 

kruger@healthpartnersuk.com 

The HealthPartners Group provides a wide range 

of advisory and management services to healthcare 

providers and facilities both private and public. 

We provide a full spectrum of services within the 

healthcare environment. Remote Healthcare Solutions 

– a wholly owned subsidiary of HealthPartners 

– specialises in the delivery of IT solutions to the 

healthcare industry. Microsoft Dynamics AX and 

Microsoft Dynamics CRM are the platforms on which 

our solutions are built. We have deployed AX in a 

number of hospitals in Sub Saharan Africa and have 

also worked closely with a UK-based company in 

deploying solutions for a private healthcare group at 

two facilities in the UK. HIMS functionality includes: 

• Patient admin and billing 

• Purchase to pay 

• Pharmacy and dispensing 

• Ward management, scheduling and rostering 

• Clinical interface via HL 7 

• Billing rules and electronic data interface interchange 

• Finance, budgets and reporting. 

Our Primary Healthcare Solution – Datacare – is 

deployed in 25 Municipal clinics in South Africa. CIMS 

functionality includes electronic patient records, in 

facility flow management, patient clinical dashboards, 

diagnosis and treatment, suggested treatment 

protocols, and MDS and statistical reporting. 

Helix Health 

52 Broomhill Road 

Tallaght 

Dublin 24 

Ireland 

Crevan O’Malley, Group Commercial Manager 

Tel: +353 1 4633000 

Fax: +353 1 4633011 

www.helixhealth.com 

crevan.omalley@helixhealth.com 

Helix Health is a leading provider of world-class 

healthcare software and IT solutions and is the 

2010 Irish Software Association Company of the 

Year. Helix Health provides software, hardware, and 

robotic automated dispensing machines to healthcare 

professionals including general practitioners, retail 

and hospital pharmacists, private consultants and 

numerous specialised healthcare service providers. 

The company also supplies a range of IT solutions in 

collaboration with a selection of partners including 

online backup and security solutions and self-check 

in and examination pods. 

With over 20 years’ experience in designing 

healthcare software systems, the company’s extensive 

range of cutting-edge technology now helps more 

than 10,000 healthcare professionals across Ireland, 

the United Kingdom and the Middle East deliver 

efficient, safe and cost-effective patient services. 

Well-known for the exploitation and deployment 

of new technology to improve its product offerings, 

Helix Health is the first company in Ireland to 

introduce electronic transmission of prescription 

technology, which facilitates the electronic movement 

of prescription information between GPs and 

pharmacists. The organisation also pioneered 

electronic claims transmission software, integrated 

medicines management support and real-time 

centralised (shared) patient medication records. 

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directory 

company a-z 

HIS 

Rua Infanta D. Maria Edificio Infanta D. Maria 

3030-330 

Portugal 

Tel: +351 239 797 550 

Fax: +351 239 797 559 

www.his.pt 

info@his.pt 

VITAHISCARE, a product designed by HIS, is 

an information system aimed at the integrated 

management of patients’ clinical processes, as well as 

administrative and financial activities, ensuring the 

management of healthcare facilities. It is a versatile 

solution that covers primary care, secondary care 

(such as hospitals and clinics) and social care (mainly 

home care), ensuring confidentiality and support for 

user profiles differentiation in information handling. 

It also helps to improve the quality of the information 

through action protocols and international clinical 

decision support guidelines. 

Info World 

37-39, Intrarea Glucozei Street,2nd District, 

Bucharest 

023828 

Romania 

Bogdan Munteanu, Bid Manager 

Tel: +40 212 430 590 

Fax: +40 212 430 578 

www.infoworld.ro 

bogdan.munteanu@infoworld.ro 

Info World is a supplier of IT solutions dedicated 

to the health field. We provide customised modular 

integrated solutions for both clinical and economic 

management of healthcare facilities. Info World 

also offers training, consultancy in business reengineering, 

service and maintenance. 

Info World offers very comprehensive information 

solutions, which cover the entire healthcare spectrum 

and respond to the demands of any type of healthcare 

institution. 

Our systems are modular and can be combined into 

unique configurations to suit customer requirements. 

Our clinical solutions are supported by executive 

and financial tools, which streamline processes, 

control costs and provide decision support. Info 

World also provides a full range of services to assist 

our customers in developing maximum productive 

and cost-efficient clinical workflow and improving the 

quality of patient care. 

Info World products create an integrated system 

customised for specific healthcare facilities, by also 

providing an integrated electronic health record for 

each patient. 

www.onwindows.com


26 Piazza di Pietra, Rome 

00186 

Italy 

Alessandro Sganga, Partner 

Tel: +39 06 98181664 

Fax: +39 06 92912576 

www.iconamanagement.com 

alessandro.sganga@iconamanagement.com 

Icona Management designed and developed for 

LAit, the IT company of ‘Regione Lazio’, the 2009 

‘Accordo Pagamenti’ that manages the passive cycle of 

electronic invoicing of the health care organisations 

of the region. The project included the development 

of a portal for handling and certification of credit 

through XML streams and digital document exchange 

between suppliers and health care organisations of 

competence. Through the enterprise portal, health 

care organisations and the factoring companies 

can monitor the status of invoices throughout the 

liquidation process avoiding the burden of statutory 

interests due to late payment for ‘Regione Lazio’. 

Main areas of competence: 

• Electronic invoicing systems and payment process 

• Enterprise resource planning 

• Enterprise applications 

• Business intelligence 

• System integration and enterprise application 

integration 

• Large database design and implementation 

• Service-oriented architectures. 

ICT Spirit 

Tolstraat 35 

7482 DC 

Netherlands 

Peter van Uden, Manager Marketing and 

Communications 

Tel: +31 538 527 777 

Fax: +31 538 527 778 

www.ictspirit.nl 

p.vanuden@ictspirit.nl 

ICT Spirit supplies knowledge-oriented ICT solutions 

that use innovative Microsoft technology. With our 

Microsoft Competence Center in the east of the 

Netherlands we are one of the greatest players in the 

Euro zone. Healthcare organisations, authorities and 

other organisations in the public sector value our 

knowledge of this sector and our commitment. We 

guarantee quality with our ISO 20000 and NEN7510 

certifications. 

What we would like to discuss with you is how we 

can help you. You are facing great challenges as an 

administrator or IT manager in the public sector. The 

ever-increasing stricter legislation and regulations. 

The increasing requirements of your target groups. 

You have to make more and more information 

available, but in a secure way. IT hereby plays an 

important role. It is even more important how you 

are going to apply IT. What is your policy? Which 

requirements do you demand of your organisation? 

The connection of organisation and ICT is the field 

that appeals most to ICT Spirit. It is exactly in this 

field that we can offer added value to you that is really 

worthwhile. Together we can help your organisation 

to realise its targets. This is good for you, and good 

for us. Challenge us and make an appointment with 

one of our consultants. 

Focus on your business: cloud computing, 

consultancy, IT infrastructure, IP telephony 

163

directory 

company a-z 

IGCN 

Vleugelboot 28 

3991 CL Houten 

The Netherlands 

3991CL 

Netherlands 

Ruud van Overbeek, Service Manager 

Tel: +31 30 634 2244 

Fax: +31 30 634 1442 

www.igcn.nl 

r.vanoverbeek@igcn.nl 

IGCN provides support for a variety of companies, 

mainly in the public health sector. We also built 

software for registration and analysis of aggressive 

behaviour. 

Imatis 

Herøya Industripark, bygg 25 

Hydroveien 55 

3936 Porsgrunn 

Norway 

Marius Kvitnes, VP International Sales 

Tel: +47 91 800 700 

www.imatis.com 

marius.kvitnes@imatis.com 

Imatis AS is a leader in innovative software solutions 

for the healthcare industry. We deliver digital hospital 

solutions in the area of patient self-service and 

entertainment, mobile communications and patient 

flow visualisation and logistics. 

Our software product suite – IMATIS – is a 

combination of communications, logistical and patient 

interactive care applications, as well as a powerful 

middleware for connecting staff, patients, med-tech, IT 

systems and building automation into coherent work 

processes to achieve smooth patient flow. 

www.onwindows.com

In Summa 

Oeverkruid 15 

Raamsdonksveer, 4941 VV 

Netherlands 

Anton van Daal, Managing Director 

Tel: +31 162 524 000 

Fax: +31 162 524 444 

www.insumma.nl 

anton.vandaal@insumma.nl 

In Summa takes care of the process, distribution 

and presentation of management information for 


Since 1998, In Summa has been a professional and 

enthusiastic organisation with a pragmatic project 

approach, which equips several branches with 

intelligent and affordable management information. 

In Summa’s solutions are characterised by simplicity 

(in complex environments) with customer-focused 

service. In Summa strives for 9+ customers and 9+ 

customer loyalty. An approachable team of experts 

that is close to its customers and always available 

for support and questions is the backbone of this. In 

Summa’s solutions are based on the latest Microsoft 

technologies. In Summa has been a Microsoft Gold 

Partner since 2003. 

Unique 

In Summa’s combination of advanced products and 

high-quality services is unique. By exchanging and 

combining specialised knowledge from different 

departments, In Summa can offer its customers excellent 

and affordable solutions. In Summa also offers a unique 

tool for the presentation of management information, 

namely the interactive Webdashboard. 

IN2SOL 

Olaya St 

Al Andalus Mall 

Unit 7, 2nd floor, Office no 3 

11391 

Saudi Arabia 

Abdullah Masoud, Managing Director 

Tel: +966 1 460 9290 

Fax: +966 1 215 3430 

www.in2sol.com 

abdullah@in2sol.com 

Intelligent Integrated Solutions (IN2SOL) is an 

e-business solution company designed to help 

clients improve competitiveness and efficiency, 

while maintaining a high international quality of 

services and professional standards. Our portfolio of 

services and solutions includes vendor relationship 

management, customer relationship management, 

enterprise content management and integration. We 

also provide enterprise search solutions. 

Our flagship product is our vendor relationship 

management system, which enables organisations 

to have centralised vendor data, manages vendor 

evaluations and ongoing relationships, automates 

business process, and ensures compliance with your 

policies and controls. 

We offer a unique delivery model of high-quality, 

value-added services that enable organisations to 

attain sustainable competitive advantage. 

Simulation software 

In addition to management information solutions, 

In Summa also offers, exclusively in the Benelux, 

simulation software from MSC.Software. 

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directory 

company a-z 

InCom Group 

Hammershusvej 2D 

7400 Herning 

Denmark 

InCom Group, Project Manager 

Tel: +45 9721 3399 

www.incom-it.dk 

mail@incom-it.dk 

InCom Group is a Danish-based company, which 

supplies software, Internet solutions, constructional 

digitisation and 3D visualisation. 

InCom Group provides cross-functional solutions 

in close interaction between the three internal 

departments: software, architects and marketing. The 

main business segment of InCom Group is a unique 

concept for digitisation of housing associations with 

full integration to management systems. Furthermore, 

the company provides Web solutions, hosting and 

individual software solutions for various industries. 

Based on Digital Construction and AutoCAD 

Revit, InCom Architects has created a unique and 

flexible digital solution based on the proprietary 

software system InDoc SerView, which is designed 

to optimise and improve business processes in 

housing associations. This achieves an improved 

administration. 

InCom Marketing supplies turnkey solutions for 

Web sites including development, programming, 

layout, design, content, text, photo, setup, project 

management and completion. 

The base and core of InCom Group is the software 

division, which is the origin of the company. Common 

to all the created solutions are data handling and 

exchange, as well as integration between different 

management systems. The Microsoft-oriented 

development department of InCom Software uses 

Microsoft’s latest trends and technologies in Internet 

and software development with the .NET Framework. 

Induct Software 

Rosenkrantzgate 4 

0159 Oslo 

Norway 

Jan Helge Maurtvedt, Marketing and Sales Executive 

Tel: +47 4158 0000 

www.inductsoftware.com 

sales@inductsoftware.com 

Induct AS has developed an innovation management 

solution that allows organisations to gradually transition 

to a more open innovation environment. This means 

that organisations can achieve end-to-end innovation 

by getting every employee involved in submitting 

new ideas and challenges. In addition, to the extent 

desired, companies can use Induct’s virtual innovation 

communities to quickly and easily reach out to external 

stakeholders and capture their input as well. 

Induct was developed from conception to be a 

true 100 per cent Web-based software-as-a-service 

platform, meaning that there is no hardware to buy, 

and no software to install, backup, or maintain. 

Induct’s virtual innovation communities can be 

accessed and used from anywhere in the world 

through a standard Web browser. Enterprises 

can choose to limit the access to Induct based on 

username and password pairs or IP addresses. 

Induct supports single-sign-on, so organisations 

can maintain their own user database, i.e. through 

industry standard models such as Active Directory. 

With a click of the mouse, Induct’s entire idea 

and/or challenges portfolio, and all associated 

system information, can be exported to Microsoft 

Excel. In addition, each individual idea or challenge 

can be exported to Microsoft Word, including all 

collaborative innovation documents. 

www.onwindows.com

InduSoft 

11044 Research Blvd A100 

Austin 

Texas, 78759 

United States 

Marcia Gadbois, VP of Business Development 

Tel: +1 512 349 0334 

Fax: +1 512 349 0375 

www.indusoft.com 

mroland@indusoft.com 

From 1997, InduSoft has been creating SCADA/HMI 

software with one important goal in mind – the freedom 

to develop an application once, and then deploy it 

to any Microsoft device. Now, over a decade later, 

InduSoft has come further than ever with the release 

of InduSoft Web Studio v7.0. This powerful SCADA/ 

HMI development environment continues to evolve 

the already comprehensive offering with rich graphical 

capabilities, alarms (both online and historical), trends 

(both online and historical), scheduler, reports, scripting 

(both InduSoft scripting and Visual Basic Scripting), 

communication drivers, OPC (DA, HDA, UA, and Xi), 

Web capability (including remote operations via the 

Web), database interface using SQL commands, and 

remote management capability. 

With these new advancements, it should come as 

no surprise that InduSoft Web Studio has added three 

new awards for 2010 to an already impressive track 

record. InduSoft accepted two Frost and Sullivan 

awards for World HMI/SCADA Software Product 

Differentiation Excellence and Global Web-Based 

Human Interface Customer Value Enhancement and 

Control Engineering Engineer’s Choice award. 

InduSoft is continuously innovating and working 

towards creating better HMI/SCADA software for 

users. With a strong product line and the enthusiasm 

of users, InduSoft will continue to release revolutionary 

new tools for supervision of automated processes. 

InfoDom 

Andrije Zaje 61 

10 000 

Croatia 

Boris Blumenschein, System Integrationan and ESB 

Director 

Tel: +385 1 3040 588 

Fax: +385 1 3040 593 

www.infodom.hr 

boris.blumenschein@infodom.hr 

InfoDom d.o.o. is focused on business process 

reengineering, system integration, database 

development and implementation, as well as telematic 

services and networks. Founded in 1993, InfoDom 

has built up a diverse client base comprising large 

organisations from both public and private sector. 

Its premises include a software laboratory, electronic 

business facility, and halls for education and 

presentations with multimedia and teleconferencing 

facilities. InfoDom’s mission statement, “to learn and 

to teach”, is the value adding point of the company and 

at the same time the common welfare. Recognising, 

deeply understanding and helping clients in realising 

their mission-vision strategy is the way InfoDom is 

putting its mission statement into a practice to enable 

clients enhance their business efficiency. 

167

directory 

company a-z 


Ringvägen 100 

11860 Stockholm 

Sweden 

Lars Jonsson, CEO 

Tel: +46 8 410 36100 

www.infoweaver.com 

lars.jonsson@infoweaver.se 

We help our customers to optimise their business 

control in two ways: 

1. Financial control 

2. Operational control. 

To achieve these results we utilise our software 

platform, InfoWeaver QMO, which is a flexible 

business optimisation platform that utilises Microsoft 

components. 

With this as a base, we help our customers to 

develop their business control by creating a stronger 

common ‘red thread’ through their business, between 

financial control and the different operational parts 

of the organisation. A stronger ‘red thread’ improves 

common business understanding, stimulates ideas 

and thereby dramatically increases internal efficiency. 

We have customers in a broad range of businesses, 

for example banking and finance, real estate, industry, 

distribution, FMCG, health care and government. Our 

customers are large businesses with high complexity 

in terms of legal units and products, markets. 

Innofactor 

Keilaranta 19, Espoo 

FI-02150 

Finland 

Tuomas Riski, Vice President 

Tel: +358 10 272 9000 

Fax: +358 10 272 9001 

www.innofactor.com 

tuomas.riski@innofactor.com 

Innofactor Plc is one of the leading developers and 

providers of Web-based products and services in 

Finland and of some specific solutions in Europe. We 

provide our own and Microsoft’s software to benefit 

our clients. We continuously innovate to provide 

additional value. 

Our fields of expertise lie equally in the private 

and public sectors. We currently have more than 

1,000 customers, many of whom are leading Finnish 

corporations, other organisations and European 

government bodies. 

The key to achieving successful solutions is 

constant interaction with clients. This gives us a 

thorough understanding of both their operational 

environment and future opportunities in our client 

sectors. Innofactor’s goal is to grow internationally by 

means of Microsoft cloud solutions. 

www.onwindows.com


Reichenbachstr 3 

Ismaning, 85737 

Germany 

Matthias Alisch, Marketing Manager, Central Europe 

Tel: +49 89 96 1060 

Fax: +49 89 96 106 6790 

www.intergraph.com/publicsafety 

matthias.alisch@intergraph.com 

Intergraph provides solutions to public safety and 

security agencies that protect one in twelve people 

around the world, enabling them to quickly receive 

calls at dispatch centres or detect threats through 

a variety of security devices, assess the severity of 

incidents, and respond quickly and efficiently. 

Intergraph’s Incident Management solution provides 

call/communications centre operators with the tools 

they need to field calls, create and update incident 

details, and manage an organisation’s critical resources 

by providing real-time interaction of crucial data. 

Intergraph Planning and Response is a strategic tool 

for the preparation, coordination, communication, 

documentation and analysis of major events across 

authority boundaries and between different types of 

agencies. The solution helps to increase the quality, 

efficiency and efficacy of call handling and improves 

emergency preparedness and response. 

Intergraph’s reporting and analysis tools provide 

public safety agencies with a means of managing 

the massive amounts of crucial data – whether the 

information is gathered by Web-based computeraided 

dispatch systems, records management systems 

or other public safety applications. 

Intergraph’s Law Enforcement Records 

Management solution increases the effectiveness and 

efficiency of law enforcement by centralising records 

for people, property, places and related information 

into a single database. 

ISCG 

Al. Jerozolimskie 174 

Warszawa 

02-486 

Poland 

Marcin Balun, IT Manager 

Tel: +48 225 716 780 

Fax: +48 225 716 781 

www.iscg.pl 

info@iscg.pl 

ISCG z o.o. is a consulting company that specialises 

in business and IT consultancy and software 

development. Not only do we specialise in 

infrastructure, security and application development, 

but we also implement and migrate Active Directory, 

Microsoft Exchange and build intranet/extranet 

portals based on Microsoft Office SharePoint with 

advanced workflows. We are a Microsoft voice 

partner and we have participated in several projects 

regarding Microsoft unified communications and 

authentication solutions. 

At ISCG, development of software is not an addon, 

but we are a company focused on developing 

high quality solutions. Microsoft Gold Partner and 

other certificates and awards we have received from 

Microsoft, prove that we play a leading role in the 

industry. We can assure you that our competence 

and our consultants’ experience, business and 

technical knowledge in IT systems implementation 

guarantee that the project will be prepared and run 

by professionals. ISCG has carried out many projects, 

both in Poland and abroad. We deliver practical 

solutions, which bring benefits for enterprises and 

government clients. 

By choosing ISCG you make sure you are 

cooperating with a partner that has the best skills to 

carry out tasks and the best technological expertise 

together with reliable and trustworthy staff. 

169

directory 

company a-z 

ITWorx 

Nasr City - Free Zone 

Area 7B, Block J 

Cairo, 11771 

Egypt 

Dalia Kamel, Senior Marketing Executive 

Tel: +20 226 736 111 

Fax: +20 226 736 188 

www.itworx.com 

dalia.kamel@itworx.com 

ITWorx serves governments, educational institutions, 

telecommunication operators, financial services firms, 

and media organisations in North America, Europe, 

and the Middle East. ITWorx’s services include 

portals, business intelligence, enterprise application 

integration, advanced infrastructure services, 

application development outsourcing, quality 

assurance, security and support. 

ITWorx partners with government and educational 

institutions to find new ways to grow local 

economies, leveraging its vertical expertise, business 

know-how and Microsoft technology proficiencies. 

For government institutions, ITWorx provides 

innovative, ready-made solutions that track the 

execution of strategic initiatives, monitor performance, 

manage citizen e-services and appointments, build 

integrated portals and intranets and enhance internal 

workflow and collaboration; while leveraging value 

added geographic and mobile services. 

For K12 education, ITWorx delivers Connected 

Learning Platform (CLG). Accessible in classrooms, at 

homes, on hand-held devices and on the cloud, CLG 

is an engaging, multilingual social learning platform 

enriched with interoperable and easy-to-use tools for 

teaching, learning, management and administration. 

CLG integrates with leading and customised MIS 

systems, educational content providers and Live@edu 

technologies, and is customised to meet local authorities’ 

specific requirements. 


Gotthardstrasse 40 

8800 

Switzerland 

Robert Jenni, CEO 

Tel: +41 44 500 8975 

Fax: +41 44 500 8973 

www.jevotrust.ch 

robert.jenni@jevotrust.com 

JevoTrust Management AG located in Thalwil / 

Zurich, Switzerland is specialsed in the infrastructure 

management sector. Out specialisation covers 

topics such as end-user performance management 

monitoring, IT asset management, software 

asset management, business process and service 

management, as well as PC Lifecycle management 

solutions. As a Microsoft partner we are a specialist 

for complementary licensing solutions for 

Microsoft, SAP, engineering and other applications. 

As a distributor and implementation partner for 

Switzerland, Italy, Germany and Austria, JevoTrust 

Management provides a seamless coverage in its 

geography and can look back on years of experience 

in realising projects in the SMB and enterprise 

market. Apart from the highly qualified technical 

skill set, JevoTrust is able to offer consulting 

services in implementing and optimising IT 

and license management processes. JevoTrust 

represents companies and their respective solutions 

like Microsoft, Flexera, Numara, FrontRange, 

CapaSystems, amando software and msg systems. All 

employees have several technical certifications and 

are ITIL v3 certified. 

www.onwindows.com

Kodision 

IJsselburcht 3 

6825 BS 

Netherlands 

Ed Buré, Commercial Director 

Tel: +31 26 365 356 0 

Fax: +31 26 365 356 1 

www.kodision.nl 

e.bure@kodision.nl 

Kodision is a Dutch software house which enables 

knowledge intensive applications to be produced 

simply. Our clients are in the top 500 of the Dutch 

financial, commercial services and (local) government 

market. We are specialised in standard, configurable 

software for Web intake, intelligent e-forms, case and 

compliant management. 

Products: TriplEforms is a unique intuitive tool to 

design, develop and manage digital forms without 

programming knowledge. TriplEforms digital forms 

can be used for many purposes: requests, complaints, 

advise, diagnosis or tenders. 

KIM is Kodision’s case management system 

specially built for the public sector. KIM supports the 

overall process of case management from registration 

of the case or request up to full client communication 

like e-mail and text messages. It is a fully Web-based 

application, which can be configured easily by the 

organisation itself. 

iMPROVE supports the overall process of complaint 

management, from registration of the complaint 

up to and including a customer satisfaction survey. 

iMPROVE is a fully Web-based application, which can 

be configured easily by the organisation itself. 

Kode is a powerful and generically applicable 

knowledge system. A clear and easy to use graphic user 

interface enables organisations to feed in and change 

business rules without programming knowledge. 


Elstree House 

Elstree Way, Borehamwood 

Herts, WD6 1SD 


Bindiya Raichura, Business Manager 

Tel: +44 (0) 208 236 1000 

Fax: +44 (0 )208 953 9900 

www.lpplus.com 

info@lpplus.com 

Learning Possibilities is an e-learning company, 

building and facilitating vibrant, connected learning 

communities. We are a long-standing Microsoft Gold 

Certified Partner and have been delivering e-learning 

and virtual learning environments built on Microsoft 

technologies to the public sector since 1989. 

We have unrivalled experience in delivery of major 

public sector contracts for provision of e-education 

solutions. We have provided ICT services to over 

14,000 schools and 60 central or regional government 

groups around the world delivering a full range of 

hardware, software, services and consultancy following 

best-practice project management methodologies. 

Learning Possibilities provides a portfolio of proven, 

broad technology solutions and services which meet 

the needs of learning communities – from countrywide 

education systems to individual educational 

institutions – and which contribute to raised standards 

and more effective schooling. We offer a private cloud 

where our unique hosted LP+ e-learning platform 

provides schools – and other organisations focused 

on learning – with opportunities to utilise enterpriselevel 

technologies through affordable, pay as you grow 

models in order to realise their fullest potential. 

As winner of the prestigious BETT ICT Education 

Partnership Award, and author of the UK national 

framework for e-learning platform adoption, Learning 

Possibilities is a leading partner for education. 

171

directory 

company a-z 

MSP Learning 

Libra sas di l. Lanza & C. 

Via Molinelli 5 

40141 

Italy 

Laura Lanza, Sales 

Tel: +39 051 483 8061 

Fax: +39 051 480 674 

www.msplearning.it 

info@msplearning.it 

Msp Learning is a computer and business skills training 

and certification preparation centre for individuals, 

corporations, government organisations, information 

technology, and business professionals in Rome, 

Bologna and others town in Italy. 

Msp Learning ensures the skills learned by our 

students are up-to-par with industry standards by 

creating a quality learning environment geared 

toward the success of the student. Our learning 

model is backed by adult learning principles and has 

been tested for success. This success means aiding 

our students with not only test preparation, but also 

helping our students build a solid education that 

enables them to apply their skills in today’s work 

environments. Classes are hands-on and instructorled. 

Online training is available as an additional study 

method for many courses. 

Many standard training providers rely heavily 

on lecture-based training or self-study methods. At 

Msp Learning our instruction method is designed 

to ensure students retain the information they 

are learning. Students learn in small, hands-on, 

instructor-led classes, and can reinforce information 

with online review courses, practice exams, and a 

variety of student resources. 

MCH+ 

Schipholweg 111 

2316 XC 

Netherlands 

Hereward Burgers, Executive Director 

Tel: +31 71 523 2604 

Fax: +31 72 528 0941 

www.mchplus.nl 

h.burgers@mchplus.nl 

MCH+ is specialised in Internet-based planning and 

timekeeping systems. It is our mission to provide 

the best possible Web-based solution to companies 

and institutions whose business is the planning 

and scheduling of personnel, resources and the 

registration of activities. 

Some of the many market segments that can 

benefit from our technology and solutions include 

the care industry, the services sector, the engineering 

sector and the direct sales sector. Using our central 

solution, Careware+, not only improves operational 

performance, but also the quality of service, as well as 

client and employee satisfaction. 

www.onwindows.com

MedicineOne, Life Sciences Computing 

IPN, Rua Pedro Nunes, Quinta da Nora 

Coimbra 

3030-199 

Portugal 

Tiago Margalho, CTO 

Tel: +351 239 103 500 

Fax: +351 239 103 501 

www.medicineone.net 

tiagom@medicineone.net 

MedicineOne S.A. is a company based in Coimbra, 

Portugal, which is exclusively dedicated to developing 

and maintaining software solutions for healthcare. 

Our main goal is to create innovation and quality, 

therefore being a valuable asset for our users. 

Over 19 years, MedicineOne (previously 

Consultorios) has explored and opened new paths as 

far as software use is concerned, thus being a valuable 

aid to its community of users that currently number 

more than 4,000. 

Our Mission 

Helping healthcare professionals to reach their full 

potential in providing care and support to people so 

that they can improve their quality of life. Helping 

you help people. 

MedicineOne is an integrated clinical management 

solution focused on the patient and designed to 

meet the different needs of national healthcare units. 

MedicineOne manages all the patients’ clinical and 

administrative information, promoting effective 

collaboration between healthcare professionals 

through integrated workflows, optimising processes 

and supporting clinical practice in order to make it 

more effective and error free. 

MGDIS 

PIBS - Allée Nicolas Leblanc 

CP10 

Vannes Cedex 

56038 

France 

Frank Mosser, Deputy Chief Executive Officer 

Tel: +33 (0)2 97 68 18 29 

Fax: +33 (0)2 97 68 18 28 

www.mgdis.fr 

mosser-f@mgdis.fr 

Created in 1983, MGDIS, is based on ideals of 

openness and innovation – to be receptive and 

pragmatic in your approach to IT is to be flexible to 

the ever-changing technological landscape. 

As a public sector specialist, MGDIS develops : 

PROGOS, SOFI, IPOP, SEVALPRO and MARINA 

packages. Working in these fields has helped us 

develop an expertise in: 

• Financial analysis, strategy and planning 

• Allocations and taxations simulation and analysis 

• Economy and territorial development 

• Subventions, grants, and operations management 

• Follow-up and driving of political programs 

• Finance management decision-steering 

• EPRD and PGFP simulation 

• EHPAD projects simulation and steering 

• Marinas management. 

Working with 665 customers in France throughout 

16 regions and 205 cities and city groups, MGDIS 

has continuously grown to be one of the biggest 

public sector presences working throughout France 

today. Now we also deal with 330 public health 

organisations, as well as 48 public and public-related 

organisations, including ministries, government 

owned agencies and urban management agencies. 

173

directory 

company a-z 

Micromail 

3 Nessan House 

Bessboro Road 

Blackrock 

Cork 

Ireland 

Willy Kelly, Director 

Tel: +353 21 451 5590 

Fax: +353 21 451 5593 

www.micromail.com 

willy@micromail.ie 

Micromail Ltd is a company with a very specific focus 

on software licensing consultancy, sales and service. 

With over 20 years’ field experience in three key 

sectors – government, corporate and education - we 

have an exceptionally broad and deep experience of 

the licensing challenges that face IT and procurement 

day to day. We are a Microsoft Gold Certified 

Partner in the licensing solutions and software asset 

management competencies, and, as a large account 

reseller and enterprise software advisor, we provide 

programme support for the full spectrum of Microsoft 

volume license agreements, enterprise, select, campus 

and open. We are also a services provider license 

agreement reseller for the Republic of Ireland and 

Northern Ireland. 

Micromail is Ireland’s only authorised distributor 

for Adobe Enterprise Solutions (Adobe Connect 

and Adobe LiveCycle).We are Ireland’s only Adobe 

Educational Licensing Centre, and one of only two 

Adobe Commercial Licence Centres in Ireland. We 

are Adobe Government Authorised Resellers. 

We are authorised commercial, educational and 

government resellers for Autodesk , Borland, Business 

Objects, Computer Associates, Corel, FileMaker, 

Quark, Sage, Symantec, Winzip and many other 

vendors. 


P O Box 1911, Bedfordview 

Johannesburg, 2008 

South Africa 

Penny de Sousa, Marketing Manager 

Tel: +2711 856 4400 

Fax: +2711 615 0141 

www.mint.co.za 

info@mint.co.za 

Mint uses mobile and Internet technologies to 

automate and simplify sales and service operations. 

We offer efficient and measurable ways increase 

productivity and reduce costs using customer 

management Dynamics CRM/XRM), information 

access (Microsoft SharePoint) and mobility (.NET 

and Dynamics CRM). We empower our clients with 

automated sales and service solutions, customised 

for the specific demands of every business type and 

industry. Everything we do is designed to enable our 

customers to sell and service more customers, more 

of the time no matter where you are located. 

We have a proven track record in building 

sustainable end-to-end solutions, and specialise in 

convergence – the combination of multiple services 

from separate solutions to a single solution to enjoy 

cost and efficiency benefits. What differentiates Mint 

from its competitors is the implementation of strong 

management and governance processes. Achievements 

in 2010 include: Microsoft ISV Certified products 

– ePharma & FMCG, Microsoft Mobility Solutions 

Partner of the Year (winner), Microsoft ISV Partner 

of the Year (finalist), more than 2,500 hosted and 

supported mobile users across Africa. 

Public sector reference: National Youth 

Development Agency. Mint implemented and end-toend 

CRM Solution (combining CRM, SharePoint and 

mobility), which provides access for the registration 

and maintenance of more than 30,000 youths who 

require investment and training funding. 

www.onwindows.com


Veddestavägen 17 

175 62 Järfälla 

Sweden 

Torbjorn Henryson, Marketing Director 

Tel: +46 850 630 100 

Fax: +46 850 630 199 

www.modulsystem.se 

info@modulsystem.se 

Modul-System AB is active in the area of payment 

and ticketing systems for car parking and public 

transport. We supply customised solutions following 

the requirements of our customers. Our main office is 

located in Stockholm, Sweden. 

Our offerings include total ticketing and payment 

systems based on contact-less technology and the 

Windows platform, mobile payment platforms, credit 

card payment systems with transaction servers and 

reporting services. 


150 Aldersgate Street 

London 

EC1A 4AB 


Simon Lamb, Director 

Tel: 020 76511770 

www.bintelligent.co.uk 

simon.lamb@moorestephens.com 

Moore Stephens Consulting has a long and successful 

track record of working with public sector organisations, 

providing technology services and solutions to enable 

them to meet the challenges of providing better public 

services, improving public safety, enabling easier access 

to accurate information and meeting and reporting on 

key performance targets. 

We have provided a range of services encompassing 

business analysis, bespoke systems development, 

mobile applications, reporting and analytics solutions 

to many central government departments and to large 

metropolitan emergency services. 

With the need to provide consistent improvements 

in the levels of service provided to the public, it is 

becoming increasingly important to be able to define, 

measure and act upon key performance indicators. 

This is especially true for the emergency services, 

where measures such as the reduction in the numbers 

of violent crimes and the reduction in the numbers 

of deaths caused by accidental fire are critical in 

assessing the performance of the police and fire 

services respectively. 

We determine the most appropriate ways to gather, 

interpret and disseminate information in order to 

drive improvements in business performance. Our 

services aimed at this goal include: 

• Custom software development 

• Data warehouse design 

• Business intelligence strategy 

• Performance management solutions. 

175

directory 

company a-z 


Hatanpään valtatie 26 

33100 Tampere 

Finland 

Antti Nivala, CEO 

Tel: +358 3 3138 7500 

Fax: +358 3 3138 7550 

www.m-files.com 

sales@m-files.com 

Motive Systems Oy develops M-Files, an easy and 

affordable professional document management 

solution that enables companies and organisations 

of all sizes to make dramatic gains in efficiency and 

productivity by improving the way they organise, 

manage and track their business documents and 

processes. M-Files is available as both an on-premise 

software solution and as a cloud-based service known 

as M-Files Cloud Vault. Over 100,000 individuals at 

more than 12,000 customers in over 70 countries 

worldwide use M-Files to manage their documents. 

M-Files is available in 21 languages and is in use at 

customers such as AstraZeneca, BSA LifeStructures, 

EADS, FinnComm Airlines, Fläkt Woods, Parker 

Hannifin, and UNEP. 


Príncipe de Vergara, 95 

Madrid 

28006 

Spain 

Javier Lozano, CEO 

Tel: +34 915 620 454 

Fax: +34 915 646 801 

www.nanforiberica.com 

javierl@nanforiberica.com 

Partnering with Microsoft since 1996, Nanfor 

Ibérica is an e-learning solutions company focused 

on transforming organisations through knowledge 

management e-learning solutions. 

More than one million individuals worldwide have 

seen the Nanfor Ibérica e-learning solutions from 

Microsoft. 

We work with public institutions from Spain, 

Portugal, Romania and the European Union on 

different projects in conjunction with ministers, 

European Union offices, regional governments and 

local administrations. 

We provide e-learning content in Spanish, English, 

Portuguese and Russian. We have also been 

delivering online training with official curricula and 

Microsoft certification since 2003. 

www.onwindows.com

Neopost 

Joweid Zentrum 

Rueti ZH 

8630 

Switzerland 

Reto Morger, Group Operational Marketing Manager 

Tel: +41 552 513 100 

Fax: +41 552 513 110 

www.neopost.com 

oms.marketing@neopost.com 

The group offers solutions facilitating incoming 

and outgoing mail, bringing strong added value 

to its customers. The group offers solutions for 

output management, franking, folding and inserting, 

addressing, address cleansing and tracking, and 

tracing of letters, parcels and if the supply chain. 

Neopost also offers a large range of services including 

consulting, maintenance, financial services and online 

services. In a postal sector which has entered a major 

period of change, Neopost anticipates the needs of 

the post offices and its customers by bringing new 

services and technological innovation to the market. 

Netcompany 

Grønningen 19 

1270 

Denmark 

Christina Noiesen, Marketing Coordinator 

Tel: +45 7013 1440 

Fax: +45 7013 1450 

www.netcompany.com 

cno@netcompany.com 

Netcompany A/S is a successful Danish businessoriented 

IT consulting company with 230 employees. 

We develop administrative IT systems, self-service 

solutions, portals and service-oriented architectures 

that run on modern technologies. Our clients are 

medium-sized and large Danish and international 

companies in the private and public sectors. Among 

our government clients are: the Danish Revenue 

Service, the Foreign Ministry and the Agency for 

Governmental Management, as well as municipalities 

and regions. 

€913 millions in sales in 2009 

With products and services marketed in 90 countries 

and subsidiaries in 18 countries, Neopost is number 

one in Europe and number two in the world in 

mailroom solutions with 5,500 employees around 

the world, 1,200 sales representatives and 300 R&D 

engineers. 

177

directory 

company a-z 


Samico Building 

29 Stassicratous Street 

P.O. Box 28709 

2082, Nicosia 

Cyprus 

Panikos Akritas, Managing Director 

Tel: +357 2267 0080 

Fax: +357 2267 1026 

www.netugroup.com 

panikosa@netu.com.cy 

NetU is a leading information technology 

solutions and services organisation in the eastern 

Mediterranean region with offices in Cyprus and 

Greece. Founded in 1991, NetU now has customers 

and activities in 25 countries, extending from Europe 

to the Middle East, Africa, Asia and America. 

NetU, an IT business partner to medium and large 

organisations, provides world-class IT solutions 

in the areas of business applications, professional 

services and total solutions/systems integration. Our 

customers include some of the largest organisations 

in the eastern Mediterranean region. 

NetU’s solutions cover the full spectrum of a public 

organisation. With extensive experience in software, 

hardware and networking, combined with our proven 

experience in project management and our in-depth 

knowledge of selected industries, make us able to 

provide a complete solution – a total solution. Some of 

our solutions that are in use in the public sector include 

the financial information and management system of 

the Treasury Department (Ministry of Finance), the 

Schengen II System of the Cyprus Police (Ministry 

of Justice and Public Order), the police traffic tickets 

system of the Cyprus Police (Ministry of Justice and 

Public Order), the implementation of a membership 

system for the Cyprus Scientific and Technical Chamber 

and many more. 


1 Power Center 

Beerot Yitzhak, 60905 

Israel 

Koby Levy, VP International Operations 

Tel: +972 505 886 755 

www.netwise.co.il 

kobyl@netwise.co.il 

Netwise Applications Ltd (Netwise), headquartered 

in Israel, is a leader in e-government and government 

solutions with a proven track record of successful 

strategic implementations worldwide. Netwise’s 

uniqueness is in its ability to deliver a working, 

practical, end-to-end solution in a timely and costefficient 

way. 

Netwise’s services expand to include the complete 

project lifecycle, from initiation through construction 

and continuing with implementation and service 

assurance. We provide strategic analysis and readiness 

reviews, legislation advisory services, business process 

reengineering, government architecture design, 

infrastructure design and delivery, capacity building 

service, project management, security reviews and 

consulting, software development, record management 

systems, content management, education and 

knowledge transfer, marketing and commercialisation, 

benchmarking and surveys, as well as service assurance 

including help desk and call centre support. 

Netwise designs and develops service-oriented 

government systems at national, regional and local levels, 

available anytime (24/7), anywhere (Internet, telephone 

(IVR), cellular and information kiosks) and for everyone 

(citizens, businesses, government systems and officials, 

tourists, investors, foreign workers and more.) 

The company employs 250 experts and provides 

access to additional resources in different areas such 

data centres, call centres, hardware, communications, 

security, card manufacturing and more. 

www.onwindows.com

Newvision 

Pólo Tecnológico de Lisboa, EE3 

Lisboa 

1600-546 

Portugal 

Sónia Pina, Image & Communication 

Tel: +351 217 101 660 

Fax: +351 217 101 620 

www.newvision.pt 

sonia.pina@newvision.pt 

Newvision is a queue management and self-service 

solutions provider. We develop, manufacture, install 

and support a wide range of hardware and software 

systems for the public sector. Newvision has more 

than 2,000 sites in 12 countries located in Europe, 

Africa, the Middle East and Latin America. 

Newvision has in-depth process knowledge of 

optimisation of public service within the banking and 

financial, government and public services, healthcare, 

hospitality, leisure, post, retail, telecommunications, 

transports and utilities sectors. 

Newvision is strongly committed to being the leader 

in new approaches and new concepts concerning 

face-to-face and self-service as part of a multi-channel 

environment. 

Nexor 

Bell House 

Nottingham Science Park 

Nottingham 

NG7 2RL 


Antonia Whitaker, Project Analyst 

Tel: +44 (0)115 952 0500 

Fax: +44 (0)115 952 0519 

nexor.com 

info@nexor.com 

Recognised for its high assurance guard and gateway 

expertise and in-depth domain knowledge, Nexor 

is a leading technology integrator of information 

assurance solutions for defence and government 

agencies. Nexor’s solutions ensure that sensitive 

information is accessed, controlled and shared 

in accordance with prevailing security policies 

by managing the connection, transformation and 

protection of that information as it flows between 

individuals and domains. 

Established in 1990, Nexor’s links to defence and 

intelligence date back to the company’s earliest years, 

resulting in Nexor becoming one of the best known 

niche players in its field. The company’s business 

profile and expertise lend it to be viewed as a strong, 

yet independent, contributor, capable of providing 

objective advice and guidance as well as executing to 

exacting standards. 

Nexor is a UK SME, employing over 40 staff, and 

counts some of the world’s largest government and 

military organisations as its customers, including the 

UK MoD and other UK Government departments, 

Australian, US and Canadian military and intelligence 

agencies, and several European defence departments. 

In these organisations, Nexor technology underpins 

many mission critical communications and 

interoperability systems. 

179

directory 

company a-z 

Nira Bilisim Yazilim Donanim Teknoloji 

Ceyhun Atuf Kansu cad. No 130/29 Balgat Ankara 

Tur 

06650 

Turkey 

Bilal Simsek, Project Direktor 

Tel: +90 312 473 1773 

Fax: +90 312 473 2364 

www.nira.com.tr 

bilal.simsek@nira.com.tr 

Nira Bilisim develops and integrates different IT 

projects for public organisations. These projects are 

implemented in the areas of health, security and 

education. These projects are award winning. Our 

mission is to implement the right technology at the 

right price and our vision is to meet every IT need. 

NRB 

Parc Industriel des Hauts Sarts 

2 avenue 65 

4040 

Belgium 

Daniel Eycken, Marketing Manager 

Tel: +32 4 249 70 45 

Fax: +32 4 249 78 54 

www.nrb.be 

daniel.eycken@nrb.be 

NRB is major Belgian ICT provider, specialising in the 

public sector. 

We are unique in that we are committed to offering 

all elements of an end-to-end IT solution and to taking 

care of the whole life cycle. Today, NRB has gained a 

particularly strong market presence in the financial, 

public and public utility sectors. As well as a steadily 

expanding presence in the social and health care 

market. 

NRB is a renowned IT partner of the Belgian public 

sector, on a federal, regional, provincial and local 

level. Our experts know the public ‘metier’. They 

are fully acquainted with the functioning of a public 

administration, possessing a know-how that makes 

the difference for automating public processes as it 

should be: efficiently, securely and with full respect of 

regulations and legislation. 

Today the NRB group employs nearly 1,000 

people in its premises in Wallonia, Brussels and 

Flanders. It realised a turnover of more than €175 

million in 2010. Moreover, NRB is still a 100 per 

cent Belgian company in terms of shareholding and 

its prime geographical focus. Our head quarters and 

infrastructure (one of the most performing and state 

of the art data centres in Belgium) are locally based. 

This makes us the perfect partner for all companies 

and organisations looking for a solid anchorage on 

the Belgian market. 

www.onwindows.com

nVisionIT 

Building 25, The Woodlands 

Woodlands Drive 

Woodmead, 2191 

South Africa 

Piers Matthews, Solution Strategist 

Tel: +27 11 287 1400 

Fax: +27 11 287 1401 

www.nvisionit.co.za 

piersm@nvisionit.co.za 

Formed in the year 2000, nVisionIT quickly 

established itself as an organisation at the forefront 

of delivering innovative solutions leveraging the 

Microsoft platform. 

nVisionIT specialises in creating connected 

systems experiences for our customers. Connecting 

applications allows nVisionIT to create strategic 

information-centric solutions that improve our 

customers’ ability to rapidly respond to new business 

opportunities. Our solutions encompass customer 

relationship management, Internet and portals, and 

business process management. Using a wide variety 

of devices we connect people to relevant information 

in the right context on premise and in the cloud. 

As a Microsoft Gold Partner with public sector 

experience and certified in portals, application 

development, mobility, customer (citizen) 

relationship management, business process and 

service-oriented architecture, we offer our public 

sector customers the chance to break the mould. 

Often local and national government bodies face 

challenges in effective information management, 

internal and external communication, and measurable 

performance. By centralising and automating 

processes and improving information dissemination 

through consistent, well understood platforms 

nVisionIT’s connected systems have enabled workers 

to perform their jobs better, directly and positively 

impacting the citizen experience. 

Okregowe Przedsiebiorstwo Geodezyjno- 

Kartograficzne OPEGIEKA 

Aleja Tysiaclecia 11 

82-300 

Poland 

Eliasz Haas, Consultant 

Tel: +48 552 376 000 

Fax: +48 552 376 001 

www.opegieka.pl 

eliaszh@opegieka.pl 

OPEGIEKA GIS Center creates a market for geo IT 

services 

For years we have been creating and implementing 

advanced IT solutions for Polish and international 

customers from private and public sector. We have 

extensive competencies in spatial information 

processing and management. Our solutions can 

geographically enable any computer system, for 

example electronic data interchange, enterprise resource 

planning or customer relationship management. 

Currently we are expanding our company 

with an R&D centre. Its purpose is to tighten 

cooperation with domestic and foreign business, 

institutional and academic partners. Together we 

execute interdisciplinary projects adapting cuttingedge 

technologies related to distribution of spatial 

information. Our technical infrastructure is a stateof-the-art 

data centre. Redundant power supplies 

and independent data communications connections 

guarantee permanent access to the infrastructure. This 

enables us to offer modern outsourcing cloud services. 

A confidential office plays a special role in our company. 

The secure location of our server infrastructure enables 

storage and processing of materials with the highest 

demands for information safety. 

Our Microsoft Gold Certified Partner status confirms 

the quality of our Microsoft-based solutions. We 

implement products compliant with local as well as 

international standards and regulations. 

181

directory 

company a-z 

OMS 

Elserag Mall Towers, Building 3, Entrance 5 

Egypt 

Samer Naguib, Marketing Director 

Tel: +202 2671 4091 

Fax: +202 2670 6016 

www.omsme.com 

samer_naguib@omsme.com 

OMS is a professional information technology 

services provider. It began its operations in Egypt, 

with a vision to “build a legendary ICT enterprise”. 

Since its inception in 2001, OMS has demonstrated 

remarkable growth and now stands as leading ICT 

services provider in the Middle East, Europe and 

Africa (MEA) region through implementing leadingedge 

services and solutions at top MEA customers 

across different industries. OMS built a framework 

to offer advisory and implementation services for 

enterprise organisations in core IT infrastructure, 

business productivity, enterprise management, 

business intelligence, and enterprise content 

management domains. 

OMS maintains the highest levels of alliances and 

partnerships with leading IT vendors like Microsoft, 

HP, Symantec, SAS, Citrix and EMC. The company 

operates offices in Cairo and Dubai and serves clients 

in 24 Countries across the MEA. The company has 

three subsidiaries: OMS Development, OMS Gulf and 

OMS Services. 

OMS has established a strong track record through 

delivering exceptionally innovative solutions in the 

public sector that are tailored to meet our customers’ 

needs, thorough understanding of the challenges 

facing the sector, and an in-depth knowledge of 

cutting-edge technologies. We offer competitive 

solutions in the area of building the private cloud for 

the government entities, government performance 

management and citizens’ services platform. 

Open Line 

Australiëlaan 70 

Maastricht-Airport 

6199 AA 

Netherlands 

David Aupers, Sales Manager 

Tel: +31 43 850 70 00 

Fax: +31 43 352 17 18 

www.openline.nl 

david.aupers@openline.nl 

Open Line is a reliable and innovative partner for 

your technical infrastructure 

Open Line stands for: clear advice, pragmatic 

design, solid implementation and reliable managed 

services. Open Line has made a clear choice for the 

technical infrastructure domain. 

We provide our services based on industry 

standards, such as ITIL, Prince2 and ISO 20,000. That 

way our services are predictable and reliable. Our 

data centre meets Tier 3 specifications guaranteeing 

availability, continuity and energy-efficiency. 

We believe in long lasting partnerships with our 

customers, technology providers and employees. 

Open Line has an excellent partner status, not only 

with Microsoft, but also with EMC, Cisco, Citrix and 

AppSense. 

Open Line made clear choices to partner with the 

market leaders. This focus enables us to closely follow 

technological developments and stay ahead of the 

competition with innovative solutions for the public 

and private cloud, application delivery, storage and 

backup, compliance and business-continuity. 

www.onwindows.com

OpenPortal 

Tour Montparnasse, 

33 Avenue du Maine 

75015 Paris 

France 

Sylvain Letourmy, Head of HCM Department 

Tel: +33 1 44 78 64 32 

Fax: +33 1 44 78 64 30 

www.openportal.fr 

sylvain.letourmy@openportal.Fr 

Open Portal is a leading human resource (HR) 

management software vendor dedicated to talent and 

skills management. 

Our integrated solution proposes different 

modules dedicated to manage strategic HR topics for 

companies: 

• Appraisal and skills management 

• Talent review 

• Training plan 

• Learning centre 

• Corporate university 

• Salary review 

• Recruitment 

• Mobility and career management 

• Workforce planning 

• HR intelligence. 

Innovation and business relevance is at the heart 

of our strategy for over 15 years, with an ongoing 

R&D investment. We consequently offer best HR 

practices in a user-friendly collaborative portal to our 

customers all around the world. 

OpenText 

420 Thames Valley Park Drive, 

Thames Valley Park, 

Reading, RG6 1PU 


Zoe Winn, Marketing Executive 

Tel: +44 (0)1189 848 000 

Fax: +44 (0)1189 848 599 

www.opentext.com 

zwinn@opentext.com 

OpenText, an enterprise software company and 

leader in enterprise content management (ECM), 

helps organisations manage and gain the true value of 

their business content. 

OpenText brings together leading content experts 

to help organisations capture and preserve corporate 

memory, increase brand equity, automate processes, 

mitigate risk and improve competitiveness. Open Text 

also provides specific solutions to address productivity, 

return on investment and compliance and corporate 

governance requirements associated with the growing 

amounts of electronic corporate content. 

OpenText and Microsoft collaborate to provide real 

business solutions, combining the power of the Microsoft 

platform with Open Text’s understanding of ECM. 

Through its strategic alliance with Microsoft, 

OpenText delivers solutions and frameworks that 

embrace and extend SharePoint, with offerings that 

assist deployment and management, integration with 

other corporate content repositories and industry 

specific and process-based content applications. 

OpenText information management solutions help 

the UK public sector achieve success by implementing 

a comprehensive ECM strategy across all departments 

and levels of government. Like most government 

bodies, the UK public sector aims to control the risk 

and cost associated with content management with 

solutions that help meet compliance standards, foster 

collaboration and reduce cost. 

183

directory 

company a-z 

Optevia 

The Old Vicarage 

West Peckham, Maidstone 

Kent, ME185JH 


Tim Vernon, Managing Director 

Tel: +44 (0) 7976 651 090 

Fax: +44 (0)1622 814 704 

www.optevia.com 

tim.vernon@optevia.com 

In conjunction with just three other organisations, 

Optevia helped Bill Gates launch Dynamics CRM 

in the UK in 2004. Since then we have delivered 

over 150 Dynamics CRM systems to public sector 

organisations. Our key UK and Ireland markets and 

some of our reference customers are: 

• Local government (councils in the UK): Kent, East 

Sussex, Doncaster, Welsh Assembly 

• Central government agencies: Local Government 

Association, Ofsted, Pensions Regulator 

• Fire & rescue services in the UK: Kent, West 

Yorkshire, East Sussex, Hertfordshire, Tayside 

In 2010 Optevia was the first Microsoft partner to be 

awarded the prestigious Gartner/AIM Government 

accreditation for Dynamics CRM. 

The Optevia Dynamics CRM Essentials software 

range has been designed to reduce the cost, 

timeframe and associated risks of implementing a 

Dynamics CRM-based system for local authorities, 

central government agencies and fire and rescue 

services. In 2011 Optevia will launch Dynamics CRM 

Essentials ranges for the UK health care and higher 

education markets. 

Many UK government frameworks represent 

Optevia, thus enabling us to deliver our customer 

relationship management systems flexibly and cost 

effectively in the way our customers demand. 


Obermühle 8 

50171 Kerpen 

50171 

Germany 

Andre Altmann, CEO 

Tel: +49 2237 591 9425 

Fax: +49 2237 591 9427 

www.originalsoftware.de 

info@originalsoftware.de 

In more than ten years our company 

Originalsoftware.de has risen to become a successful 

name in the branch of ‘competent selling’ of 

computer software. 

Based in Cologne, we deliver to companies of all 

sizes globally. Our success is based on our team spirit 

and the quality of our customer support and service 

before, during and after an implementation. With us 

you can be assured of a loyal, long-term partner that 

is an expert in what we do. We are always one step 

ahead of the competition and we can guarantee you 

are buying the original software. 

Our know-how 

As an established software house with experience 

in licensing, we have the ability to create tailormade 

solutions based on your needs and budget. 

We efficiently prepare lists of software licences you 

might need for your business and we maintain good 

partnerships with the leading software manufacturers. 

All our members of staff are trained regularly so you 

can be sure you are given the best advice. 

International business 

With the increasing globalisation of business units, 

many companies are looking for solutions that 

can work in any part of the world and are able to 

standardise their operations. We are dedicated to 

delivering solutions that enable this. 

www.onwindows.com

Outsourcery 

Waterfold Park 

Rochdale Road 

Bury, BL9 7BJ 


Adam Spurr, Sales Director 

www.outsourcery.co.uk 

adam.spurr@outsourcery.co.uk 

Outsourcery is a world-leading cloud services and 

unified communications (UC) provider based in 

the UK. The company has one of the broadest 

cloud product offerings in the world, covering 

hosted software applications (software-as-a-service), 

virtualised infrastructure (infrastructure-as-a-service) 

and UC as well as professional services to customise 

and integrate solutions for customers. It is a founder 

member of the Cloud Industry Forum (CIF). 

Microsoft named Outsourcery in the 2010 

Worldwide Partner Awards as its‘Hosting Solutions 

Partner of the Year’. As the UK’s number one provider 

of hosted Microsoft Dynamics CRM, Outsourcery 

was also named as ‘Microsoft Dynamics Hosting 

Partner of the Year’ and named in the Presidents Club 

for Microsoft Dynamics; an elite group of strategic 

partners whose sales achievement ranks them in the 

highest echelon of the Microsoft Dynamics global 

network of partners. Outsourcery is also Microsoft’s 

UK launch partner for UC. 

A Microsoft Certified Partner, the company employs 

over 200 staff based in three UK offices. Outsourcery 

is a leading UK independent provider of business 

mobile solutions and supports customer bases for 

Vodafone and O2, providing mobile voice and data 

solutions to approximately 10,000 organisations and 

over 100,000 business end-users. Outsourcery is the 

UK’s first carbon neutral cloud provider, and was 

awarded the ‘Green Channel Company Award 2010’ 

for offsetting carbon emissions. 

PC Palace 

246 Jean Avenue 

Centurion 

Pretoria 

0163 

South Africa 

Nico Triegaardt, General Manager 

Tel: +27 12 664 6300 

Fax: +27 12 664 6400 

www.pcpalace.co.za 

sales@pcpalace.co.za 

PC Palace has been in business since December 1992. 

From inception it focused on large enterprises, which 

formed the bulk of the company’s clientele in the 

beginning. The company started out as a hardware 

and software solutions company, but also ventured 

into the supplies business in the early 2000s. PC 

Palace is a Microsoft Gold Certified Partner and also 

an HP Preferred Partner Gold/Imaging and Printing 

Value Specialist that strives to maintain our high 

quality of sales expertise in the hardware, software 

and supplies industry. The company employs about 

40 personnel members and is actively involved in the 

skills development of young previously disadvantaged 

individuals who wish to enter the IT market by 

supplying apprenticeships and practical training. 

The group did some re-evaluating during 2004 

and realised that there was a gap in the market. In 

November 2004 PC Palace Gauteng was formed. The 

new company has a level 2 BEE status, and specialises 

in tenders. The most recent addition to the group 

is PC Palace Technical Services, which handles all 

the out of warranty printer, notebook and monitor 

repairs. This is a drive to supply a one-stop-solution 

to clients. 

185

directory 

company a-z 

Pentia 

Store Kongensgade 66 

Rear building 

1264 

Denmark 

Jesper Lykkegaard Halliday, CSO 

Tel: +45 7023 3330 

www.pentia.net 

jlh@pentia.dk 

Pentia A/S specialises in the development and 

maintenance of customer-adapted Web solutions 

based on Sitecore CMS and its goal is to be the 

world’s leading Sitecore CMS supplier on both the 

Danish and international market. 

As one of the largest competence centres for 

Sitecore CMS, with over 25 certified Sitecore 

developers and being the first partner in the world, 

Pentia has a unique entry point to service all Sitecore 

customers, regardless of the size and type of project. 

The company delivers all types of solutions, from 

simple information Web sites to deeply integrated 

solutions for both back and front end. 

In the project and development process, Pentia 

use the project management model, PRINCE2TM 

and all of Pentia’s project managers are PRINCE2TM 

certified. 

PerfectView 

De Waterman 2 

‘S-HERTOGENBOSCH 

5215 MX 

Netherlands 

Mark van den Berg, Marketing Manager 

Tel: +31 887 751 300 

Fax: +31 887 751 302 

www.perfectviewoverheid.nl 

mark.vandenberg@perfectview.nl 

Government specialist 

PerfectView supports local and regional governments 

in professionalising their business. As an expert in 

this field since 1984, PerfectView helps governments 

implement Microsoft Dynamics CRM solutions 

ro optimise their relationship management, 

working processes and information flows. Both on 

a department and organisational level; whoever 

the customer, PerfectView offers solutions to 

professionalise communications and optimise 

governmental services. 

PerfectView Midoffice 

Central governments in the Netherlands have set 

very strict goals for local and regional governments 

to improve citizen services. Like regular businesses, 

they have to provide citizens with the opportunity to 

ask their questions and use governmental services 

through the Internet. Based on Dynamics CRM, 

PerfectView has developed a solution that registers 

all questions and service demands. Midoffice links 

governmental front and back offices in order to create 

a uniform working environment for its employees 

and to become more efficient in providing services 

to citizens. Citizens’ demands are better met and 

operations and processes are optimised to be more 

successful, as well as to generate a better output. In 

short working with PerfectView Midoffice saves time, 

resources and money. 

www.onwindows.com


The Courtyard Carmanhall Road 

Sandyford 

Dublin 

18 

Ireland 

Liam Halpin, Sales Director 

Tel: +353 1 465 9300 

www.pfh.ie 

lhalpin@pfh.ie 

PFH Technology Group is Ireland’s largest, 

independent provider of ICT infrastructure services 

and the most experienced end-to-end provider 

of voice, data and IT services. Because of our 

independent-status we are able to fully advise 

customers on their ICT strategy; implement the most 

appropriate technology from our wide portfolio 

of vendors; and manage their specific technology 

infrastructures on their behalf. 

At every stage of our service model we are dedicated 

to helping our customers get real value from their 

ICT by making their businesses more competitive; by 

removing cost, reducing complexity and increasing 

efficiencies. 

PhysioTools 

Viinikankatu 1 C 

FI-33100 

Tampere 

Finland 

Mika Huotari, General Manager 

Tel: +358 208 301 303 

Fax: +358 208 301 300 

www.physiotools.com 

mika.huotari@physiotools.com 

PhysioTools Ltd is the global market leader in exercise 

prescription software. It has a vast knowledge base of 

high-quality images combined with expertly authored 

instructional texts translated into over 20 languages. 

PhysioTools can be installed on individual 

computers, on a local fileserver, terminal server or 

hosted securely on PhysioTools’ own servers accessed 

through Internet Explorer. 

PhysioTools is software that taps into the knowledge 

base in order to create a personalised instructional 

document that can be delivered on paper or securely to 

any browser including handheld devices. 

PhysioTools can be deployed with Microsoft Active 

Directory and has been designed to be seamlessly 

integrated with electronic medical record software with 

a minimum of fuss. It can also be deployed as-is across 

a complex organisation while respecting organisational 

structures and work groups; PhysioTools allows local 

administrative tasks to be optionally delegated. 

PhysioTools provides not only quick and 

convenient access to a vast and growing exercise 

library – the largest of its kind – but can also 

facilitate and simplify collaboration within and 

among departments through fine tuned but easy to 

use data access controls. In these ways PhysioTools 

enables promotion of practice standards across an 

organisation while accommodating needs that vary 

among departments. 

187

directory 

company a-z 

Pinegrove IT 

Ljungvallagatan 8 

244 65 

Sweden 

Rögnvaldur Stefansson, CEO 

Tel: +46 46 260 2036 

www.pinegroveit.se 

ronne.stefansson@pinegroveit.se 

Pinegrove IT is an information technology support 

and installation company serving business 

computing needs. We specialise in server installation, 

workstation service, wireless network setup and wired 

network installation. 

We also deal with infrastructure planning, migration 

and deployment, as well as integrated security 

solutions with a focus on Microsoft solutions. 

PQR 

Rijnzathe 7 

3454 PV 

Netherlands 

Marcel Bookholt, Marketeer 

Tel: +31 30 662 9729 

Fax: +31 30 666 5905 

www.PQR.com 

info@pqr.nl 

PQR BV is a specialist for professional ICT 

infrastructures with a focus on server and storage, 

virtualisation, and application and desktop delivery. 

PQR stands for simplicity, freedom and 

professionalism. We provide our clients with 

innovative ICT solutions that ensure that application 

availability and manageability are optimal. We 

have demonstrable references and a wide range of 

expertise in the field, as witnessed by our many high 

partner statuses and certifications. 

PQR is headquartered in De Meern, The 

Netherlands and has over 110 employees. In fiscal 

year 2008/2009 the company posted sales of €84.6 

million and a net after tax profit of €4.2 million. 

PQR’s clients can be found in all sectors of society. A 

significant part of our sales is realised in non-profit 

organisations, the health care industry, education, 

and local and federal government. 

www.onwindows.com


Avenue Al Majd 

10800 

Morocco 

Mohcine Benachir, General Manager 

Tel: +212537294265 

Fax: +212537294235 

www.prestige.ma 

mbenachir@prestige.ma 

Prestige Informatique is a global integrator services 

company specialising in e-business solutions, 

collaborative business process management and serviceoriented 

architecture based on Microsoft technologies. 

Our mission is to advise and assist its customers, large 

and medium accounts, administrations and enterprises 

in developing their information systems and integration 

of new technologies. Prestige Informatique provides: 

• Assistance with project 

• Advice, expertise, audit, application architecture 

• Engineering and paperless processes 

• Development and integration of applications 

• Reverse engineering and maintenance of critical 

applications 

• Support and training. 

Prestige Informatique has chosen to specialise in 

Microsoft technologies. This technological standing, 

allows us to meet expectations of customer innovation 

and establish with them a relationship of partnership 

based on mutual trust. 

Prestige Informatique has been editor and distributor 

for over five years of an electronic mailroom document 

management solution, DOCFLOW. This solution 

is deployed at more than twenty large accounts and 

is used by over 3,000 users. Based on the secure 

platform Microsoft. NET, and accessed via a thin client 

(Internet Explorer) DOCFLOW speeds the processing 

of mailroom, eliminates paper and manual tasks in 

dematerialising the receipt, distribution and processing. 


Diamond Court 

43 Kolonakiou Str. Ayios Athanasios 

4103 

Cyprus 

Yuri Antoshkin, COO 

Tel: + 357 25 857 000 

Fax: + 357 25 857 288 

www.prestigio.com 

y.antoshkin@prestigio.com 

Since 2002 Prestigio has been recognised as a 

manufacturer of IT solutions for PCs, ION PCs in a 

small form factor, tablet PCs, servers, workstations 

and IT accessories. 

From the central production and logistic facilities 

in Prague, Prestigio serves public and business 

customers throughout EMEA region. All product 

solutions are based on the customer’s requirements 

in terms of price, design, application, performance 

and objectives. Nearly every brand component can be 

offered. Depending on the customers’ requirements. 

Prestigio can provide a one-stop-shop-solution by 

offering an extensive range of IT peripherals and 

network products from all major brands. 

With extensive testing processes, Prestigio provides 

proven quality IT solutions, regardless of standard 

or customised configurations. Prestigio PC products 

comply with requested security and environmental 

standards. The assembly facilities have scalable 

capacities to ensure optimised lead times and 

management process is certified according to ECO 

ISO 14001 and ISO 9001. 

To provide the best service Prestigio has local 

offices in 29 countries and business in 74 countries. 

Prestigio is also highly established as a premium 

brand for CE products in CEE region. eBook Readers 

and GPS devices as well as various IT accessories are 

key pillars of the brand. 

189

directory 

company a-z 


87 Dimokratias Ave 

68100 

Greece 

Christos Giordamlis, CEO 

Tel: +30 255 103 5013 

Fax: +30 255 103 4916 

www.prisma.gr 

christos@prisma.gr 

Prisma Electronics is a company specialised in 

knowledge management systems and content 

streaming to handheld devices in a hardware 

independent way. The main platform, XENAGOS 

provides a new, intelligent concept to museums, 

exhibitions, cities and theme parks. 

Through a semantic database tool, XENAGOS 

allows easy knowledge gathering in any known 

format and the transformation of that into presentable 

information. 

With the use of PrismaSense (collect, process, store 

locally data from sensors and transmit info with 

minimum energy consumption) XENAGOS turns 

into a powerful tool for predictive maintenance, 

health and safety in industry. Mobility and the use of 

augmented reality, tagging, radio frequency, WLAN, 

location awareness, gaming and social media allow a 

unique experience in a visitor-centric way of sharing 

your content. 

ProcServe 

123 Buckingham Palace Road 

London 

SW1W 9SR 


Cora Byrne, Marketing and Communications 

Manager 

Tel: +44 (0) 207 333 6161 

Fax: +44 (0) 207 333 5047 

www.procserve.com 

info@procserve.com 

ProcServe provides world leading e-commerce 

solutions. We specialise in providing and managing 

e-procurement and e-marketplace solutions and 

services for our customers. Our buyer solutions 

enable organisations to save money by making 

procurement more efficient and enabling 

collaboration. Our supplier solutions enable 

organisations to make money through making it 

easier for customers to buy goods and services from 

them. 

Our solutions are all fully hosted and managed by 

ProcServe. They come combined with professional 

service packages that ensure a swift implementation 

and maximum return on investment. 

ProcServe’s customers have the unique ability 

to leverage the ProcServe Trading Network as a 

software-as-a-service solution and maintain their 

own uniquely branded and configured marketplace. 

Customers enjoy a faster solution set up, lower cost 

of maintenance, and a secure environment. ProcServe 

also delivers Zanzibar, OPEN, xchangewales and 

Procurement for Housing marketplaces on behalf of 

the UK public sector. 

www.onwindows.com

Proline Bilisim 

Serifali Mah. Beyan sok. 

No:66 Ümraniye - Istanbul 

34775 

Turkey 

Guney Tosun, Advanced Search Solution Unit 

Manager 

Tel: +90 216 528 6200 

Fax: +90 216 528 6300 

www.pro-line.com.tr 

guney.tosun@pro-line.com.tr 

Starting with an integrated intelligence philosophy, 

we focus on customer satisfaction and loyalty in 

corporate IT solutions by working with a high-quality 

human source and employee satisfaction in line with 

a vision of doing our best and being the leader in our 

own field. 

We are continuing to work with the aim of being 

your lifelong business partner that is always with 

you from the project stage to support services, that 

perfects your processes with our solutions, that 

provides your with competitive advantage, and that 

increases your efficiency. 


350 Burnhamthorpe Road West 

Suite 1000 

Mississauga 

Ontario 

L5B 3J1 

Canada 

Bally Boodram, Vice President, Marketing 

Tel: +1 905 279 8711 

Fax: +1 905 279 2232 

www.prophix.com 

bboodram@prophix.com 

PROPHIX Software is a leading developer of 

solutions designed to automate financial processes 

including budgeting, planning, reporting, analysis 

and performance management for the midmarket. 

Finance leaders around the world use PROPHIX to 

empower their organisation and gain greater insight 

into business performance. 

PROPHIX and its partners deliver the best value 

by combining high-end functionality, low total cost 

of ownership, and the fastest implementations in its 

class. 

191

directory 

company a-z 

PSCAL 

Brook House 

Haresfield 

Gloucestershire 

GL10 3DY 


Mike Singer, Director 

Tel: +44 (0)845 054 0066 

Fax: +44 (0)145 272 5899 

www.pscal.com 

mike.singer@pscal.com 

PSCAL is a leading supplier of commissioning and 

costing solutions to the UK National Health Service, 

supporting some 200 clients, PSCAL process over 

£35 billion of NHS funds each year. 

Solutions for: 

• Healthcare commissioning 

• Patient level costing 

• Financial (service line) reporting 

• Budgeting 

• Strategic financial planning. 

Intelligent organisations: 

PSCAL analyses the volumes of activity and financial 

data generated by your organisation and turns it into 

useful reports. These reports are easy to generate and 

read, delivering insight at board, executive, clinical 

and department levels. 

Activity, income and expenditure information is 

shared between finance and management functions 

easily and without the need for re-keying, which 

reduces duplication and errors. Trusted, up-to-date 

information can then be reviewed and used to 

manage the trust and to plan its future. 

PSCAL solutions are available as additions to 

Microsoft Amalga UIS. 


Ascot House, Maidenhead Office Park 

Littlewick Green 

Maidenhead, SL6 3QQ 


Steve Dauncey, Public Sector - Sales Specialist 

Tel: +44 (0)1628 518 000 

Fax: +44 (0)1628 822 815 

www.quest.com 

steve.dauncey@quest.com 

Quest’s solutions serve more than 14 million 

government end users globally. UK customers include 

Her Majesty’s Revenue and Customs, Ministry of 

Defence, Ministry of Justice and The Home Office. 

Our products and services can be purchased through 

solutions member suppliers and enterprise partners. 

Windows management 

Simpler Windows management starts with Quest 

Software. Trust the experts at Quest to help your IT 

organisation reduce cost, complexity and risk in your 

Microsoft Windows-based infrastructure. 

Virtualisation and cloud management 

Quest is the market leader in virtualisation and 

cloud management, with solutions spanning server 

virtualisation, desktop virtualisation, and cloud 

automation that support multiple hypervisor platforms. 

Database management 

Improve DBA and developer productivity and 

increased database performance with our market 

leading database management products. 

Application management 

Detect, diagnose and resolve performance issues 

before they impact end-users and effectively manage 

change to streamline upgrades and ensure service 

level agreement compliance. 

www.onwindows.com

Rackspace 

5 Millington Road 

Hayes 

UB3 4AZ 


Tel: +44 (0)20 8734 2600 

Fax: +44 (0)20 8606 6106 

www.rackspace.co.uk 

qteam@rackspace.co.uk 

Rackspace Hosting is the world’s leading specialist in 

hosting and cloud computing. Since 2001 Rackspace 

has been hosting and supporting mission critical Web 

sites, Internet applications, e-mail servers, security 

and storage services for 6,000 customers. 

Aimed at total customer satisfaction, we deal with 

hosting solutions ranging from simple web servers to 

complex online applications and e-mail solutions. We 

also provide Fanatical Support to all our customers, 24 

hours a day, seven days a week, 365 days a year – there 

will always be a member of our trained staff available to 

answer your query as well as access to our huge online 

knowledgebase and guaranteed network uptime. 

By outsourcing your hosting to Rackspace, you have 

the peace of mind that your hosting is being looked 

after by experts, whilst alleviating the pressure on 

your own IT department. 

Resultmaker 

Vester Farimagsgade 3 

1606 Copenhagen 

Denmark 

Anette Vainer, Director 

Tel: +45 70 20 10 21 

Fax: +45 70 20 08 21 

www.resultmaker.com 

av@resultmaker.com 

Software for business process management 

Each day thousands of transactions are carried out 

based on Resultmaker A/S Process Platform. Both EU, 

Nordic Council and central and regional governments 

in Denmark experience how efficiency, agility, 

compliance and service levels can be increased. 

There are more than 1,000 solutions based on 

Resultmaker Process Platform in the public sector – 

Resultmaker knows e-government and processes by 

heart and our software is combat-proven! 

Resultmaker Process Platform is based on the 

unique process matrix concept supporting intuitive 

design, fast-prototyping and scalability of processes. 

Resultmaker is a Gold Certified Microsoft Partner. 

Become a partner 

Resultmaker’s Certified Partner Program is designed 

for companies who are committed to working 

intensively with the sales and support of business 

process management solutions. As a Certified Partner, 

you will receive thorough training in the use and 

marketing of Resultmaker products, to help you give 

our common customers the best possible service. 

“Resultmaker Process Platform allows us to rapidly 

build prototypes of citizen-facing solutions with the 

process owners – in a design phase it saves us and 

our customers a lot of energy in proof reading and 

interpreting requirements specifications.” 

Rachel Pollock, partner Attevo (London, 

April 2009) 

193

directory 

company a-z 

RJM Systems 

1449 Old Waterbury Rd Southbury, CT 

06488 

United States 

Audra Paolini, Sales Manager 

Tel: +1 203 262 2318 

Fax: +1 203 262 8745 

www.sonis.com 

sales@sonis.com 

RJM Systems Inc is committed to excellence in global 

higher education by providing Web-based student 

information systems to support the daily processes 

of school administration. SONISWEB is affordable 

administrative software truly native to the Web, 

allowing access for various users including upper 

management, faculty, students and staff. 

Within their respective portals, students, alumni 

and prospective students gain access to centralised 

communications and information of the school. 

Administration of different departments, through 

user profiles, can query this single system and store 

student data securely. SONISWEB is set to send 

timed letters and e-mails to prospective students as 

they complete the student lifecycle. The SONISWEB 

technology is flexible and easily administered using 

the Microsoft SQL Server management database. It 

can integrate with programs already in use by the 

majority of colleges today. The executive dashboard 

generates 150 built-in reports for ad-hoc reporting to 

measure success of recruitment efforts. 

RJM Systems was the first company to go 

Web-based in 1998 and continues to pioneer the 

information technology frontier. SONISWEB is 

accessible anywhere an Internet connection is found 

and now your entire staff can be freed from their 

desks to work on the road, at home or while visiting 

remote campuses. 

Rotronic 

Grindelstrasse 6 

8303 

Switzerland 

Tel: +41 44 838 11 33 

www.rotronic.ch\licensedesk 

licensedesk@rotronic.ch 

ROTRONIC AG: professional and efficient license 

consulting 

The IT requirements in each company vary 

greatly: A must-have application for one user can 

be insignificant for another one who requires a 

completely different application. Over the years, this 

fact often created a real software licence jungle in 

many companies. 

For every company that relies heavily on IT, wellselected 

licence management is a significant matter 

for all decision makers. 

Are you asking yourself the following questions: 

• Which is the optimum licensing for my company? 

• How can I ensure transparency over all licences? 

• Which licences are really in use? 

• How can I reduce administration and cost? 

As a partner, independent from manufacturers, we 

can advise you on the optimal products to cover 

your individual requirements. The knowledge of our 

certified specialists will bring transparency to your 

licence management. We shall be pleased to give 

you detailed information at a meeting or to send you 

documents explaining more about our products and 

services. 

www.onwindows.com

Sanako Corporation 

Eurocity 

Joukahaisenkatu 1 

Turku 

20520 

Finland 

Sari Lappalainen, Head of Marketing 

Tel: +358 20 7939 500 

Fax: +358 2 2363 440 

www.sanako.com 

sari.lappalainen@sanako.com 

Sanako is a global leader in developing tutor led 

language teaching software and language labs for 

the educational sector. We have worked closely with 

our customers for nearly 50 years towards a single 

goal: to enable better comprehension, speaking and 

communication skills for language learners. Satisfied 

customers in over 100 countries and over 30,000 

classroom installations worldwide are proof of our 

dedication to delivering customer value. 

Our product portfolio includes digital language labs 

and state-of-the-art software that come with a range 

of classroom management functions. The Sanako 

Study software suite is flexible, easy-to- use and offers 

effective tools for language teaching and learning 

like listening comprehension, discussions and model 

imitation. The Study software is easily installed on 

top of existing IT infrastructure, and thus brings 

customers added value to their PC investments. Our 

language labs offer all the tools needed in modern 

language teaching and learning. 

Sanako Corporation is a global organisation 

employing over 80 professionals on four continents. 

Sanako’s headquarters are located in Finland. Our 

network of over 200 partners worldwide ensures we 

are always close to our customers. 

SB Soft 

Via Santa Maria Valle, 3 

Milano 

20123 

Italy 

Fulvio Giaccari, Product Manager 

Tel: +39 200 681 010 

Fax: +39 200 681 400 

www.hcrm.it 

fulvio.giaccari@sbsoft.it 

Hospital Customer Relationship Management 

(HCRM) is a new management software for 

hospitals and health clinics. The product is the first 

application with multiple schedulers integrated inside 

Microsoft Dynamics CRM that is able to completely 

manage patients and therapy courses, streamlining 

and improving efficiency of the whole patient 

management system, the therapy courses and the 

clinic. 

In addition to the main features of a health industry 

software, HCRM has six strengths that make it 

unique: 

• The mathematical algorithm 

• The medical record that shows medical history, 

examinations and treatments 

• Complete management of outpatient visits and the 

printing of prescriptions 

• Integration with Microsoft Dynamics CRM 

• The chance to use a touch-screen monitor, meaning 

staff do not have to use paper during a patient’s 

visits 

• The chance to rent software instead of buying it 

thanks to the software-as-a-service option. 

Furthermore the digital signage system connected 

to the back-end, arranges patients’ calls, and allows 

medical staff to close a visit directly: a procedure that 

saves time and improve efficiency of all staff jobs. 

195

directory 

company a-z 

SCC 

96, rue des Trois Fontanot - Nanterre Cedex 

92744 

France 

Duquenoy, External Communication Manager 

Tel: + 33 141 91 33 73 

Fax: + 33 141 91 36 44 

www.scc.com 

amduquenoy@fr.scc.com 

SCC is Europe’s largest privately owned technology 

group, with 7,500 employees and €3 billion turnover. 

In France, SCC is among the top ten providers of 

the enterprise solution, CSI. SCC helps customers 

optimise their infrastructure: 

• Release immediate cash savings from technology 

• Improve operational efficiencies 

• Best pricing and availability on demand 

• Reduce environmental impact and improve 

corporate social responsibility. 

Scientific Office for System & Solution 

Design (SOSSD) 

41 Wezaret Elzeraa st 

El Dokki, Giza 

12311 

Egypt 

Diaa ElDeen Abd ElAziz Hassan, CEO 

Tel: +20 101 222 603 

Fax: +20 233 366 386 

www.pharmafieldtrack.com 

diasossd@yahoo.com / sossd1@yahoo.com 

The Scientific Office for System and Solution Design 

mainly incorporates a focus on pharmaceutical and 

Ministry of Health activities, including training, 

consultation, software and solution design, field force 

analysis and CTD and eCTD training. 

Within this broad range of disciplines, we deal 

with a wide variety of customers, including scientific 

offices, multinational pharmaceutical companies, toll 

manufacturers and the Ministry of Health. In the next 

year we hope to expand our business and have more 

of a presence on the international pharmaceutical, 

training and consulting market. 

With plans to increase our revenue by five million 

Egyptian Pounds we will be increasing our market 

share of ETMS service from 50 per cent to 65 per 

cent and keeping our eCTD market share at 100 per 

cent, whilst maximising our eCTDmanager customer 

base from 15 to 50. With this growth we will also be 

establishing our new project, Eurs Is Yours, in Egypt. 

Within our data entry activities, we will be looking 

to grow from 1,000 M.Rs to 1,500 M.Rs as well as 

initiating the launch of V.A.S. at the end of 2011. 

Our mission has been, and will continue to be, 

providing the highest quality training programmes, 

personally tailoring to client needs whilst steadily 

growing in areas of data entry and developing 

innovative new methods to maintain our intrinsic 

relationship with the ever-changing market. 

www.onwindows.com

Sectra Imtec 

Teknikringen 20, 

Linköping, 58330 

Sweden 

Lisa Everhill, Director Marketing Communications 

Tel: +46 13 23 52 00 

www.sectra.com/medical 

lisa.everhill@sectra.com 

Sectra provides industry-leading IT-systems 

and products for radiology, mammography and 

orthopaedic departments. Sectra has more than 20 

years of leading innovation and over 1,100 customers. 

Sectra’s totally integrated RIS/PACS solution is a 

complete solution optimised for a streamlined and 

efficient radiology workflow. Sectra RIS/PACS makes it 

easy to share radiology services across geographic and 

subspecialty boundaries. It features RapidConnect, a 

unique technology that delivers patient data instantly. 

This provides you with the opportunity to cope with 

a true distributed workflow where radiologists are 

spread out over several locations, often connected with 

poor networks. 

Sectra’s mammography solution 

Sectra offers a totally integrated mammography solution, 

including Sectra Screening RIS, Sectra MicroDose 

Mammography and Sectra Breast Imaging PACS, all 

designed to streamline mammography workflow. 

Sectra’s digital mammography system, Sectra 

MicroDose Mammography, features the latest 

development within photon-counting technology. 

It is an easy-to-use FFDM system that supports the 

entire workflow, from examination to documented 

diagnosis. The system is optimised for screening 

environments featuring the lowest radiation dose 

on the market, high image quality, unsurpassed 

throughput, customised workflow and outstanding 

ergonomics. 

Secured Services Systems for Information 

Technology 

P.O.Box 301714 

Riyadh, 11372 

Saudi Arabia 

Ammar Sharaf, BD Services Director 

Tel: +966 1 461 6199 

Fax: +966 1 462 2276 

www.sssit.net 

Secured Services Systems for Information Technology 

(SSSIT) is a solutions provider in the Middle 

East with a head office in Riyadh, Saudi Arabia, 

and founded in 2004. Services include software 

consulting, implementing high tech software for 

governments and enterprise professional services 

in the Middle East. SSSIT is a customer-oriented 

company with affiliates and partners globally. 

SSIT brings its customers a unique blend of 

technical excellence, business acumen, and 

operational experience. 

SSSIT team brings decades of experience in 

evaluating, implementing and managing technology. 

Its credits include engineering responsibility for 

international corporations, governmental highstandard 

projects and global organisations. It has 

designed, built and operated some of the largest 

infrastructures, regionally and internationally. 

The company’s core business areas include 

development of state-of-the-art Web applications 

and a customised service framework (eServices). 

These applications are built to save companies 

money through increasing internal efficiencies and 

productivity through Web services. 

SSSIT provides consulting services in project and 

programme management; and through developing 

large-scale IT solutions. Our IT offers also include 

configuring and deploying Microsoft Enterprise 

Project Management, configuring and deploying 

SharePoint Server and automating workflows. 

197

directory 

company a-z 


7175 W. Jefferson Ave, Suite 2500 

Lakewood 

Colorado 

80235 

United States 

Linda Nicholson, Vice President Marketing 

Tel: +1 877 737 3642 

Fax: +1 303 980 6069 

www.serenic.com 

lnicholson@serenic.com 

Serenic develops, markets and supports missioncritical 

financial management and business 

operations software for nonprofits, international nongovernmental 

organisations and the public sector. 

The Serenic Navigator financial management suite 

is certified for Microsoft Dynamics NAV 2009. In 

addition, Serenic is an exclusive developer of the 

human resources and payroll products for Microsoft 

Dynamics NAV. 

ShareOne 

Geerweg 9 

6135KB 

Netherlands 

Ron Witjes, Managing Consultant 

Tel: +31 464 588 010 

www.shareone.nl 

ron.witjes@shareone.nl 

ShareOne B.V is a young, professional organisation, 

founded mid 2007, which has a focus on the delivery 

of portal solutions and information management 

solutions based on the Microsoft Office SharePoint 

Server platform. Based on its knowledge in the 

area of enterprise content management (ECM) and 

the knowledge of the different market segments, 

ShareOne has invested in re-usable (software) 

solutions based on SharePoint; they are called the 

ShareOne Business Solution. 

From our point of view, knowledge of the 

area of information management is a necessary 

component for a successful implementation. Other 

prerequisites are knowledge of the customer (their 

jargon, processes and context) and knowledge of 

the platform being used (SharePoint). Openness 

and involvement of our organisation and continuing 

commitment from the management complete this and 

guarantee successful projects. 

ShareOne has confirmed that it can develop, deliver 

and maintain solutions in the areas of e-business, 

modern information management (enterprise 

information management) and end-user tailored 

portal solutions. Using SharePoint lays the foundation 

for an excellent company-wide ECM/document 

management solution. 

ShareOne has been developing postal registration 

and archiving systems since 1988. This focus was 

extended into building document, workflow and 

record management solutions. 

www.onwindows.com

SINC 

Frankfurter Straße 5 

65189 

Germany 

Martin Rollinger, Geschäftsführer 

Tel: +49 611 5045 1843 

Fax: +49 611 5045 1828 

www.sinc.de 

martin.rollinger@sinc.de 

SINC is specialised in serving the public sector with 

Microsoft technology. 

Our application development division has an 

average of more than five years’ experience in creating 

.NET solutions for public sector clients. Many of our 

consultants are educated in law and have multiple 

years of experience working as civil servants or public 

sector employees, giving us a unique insight into the 

business processes and needs of governments and 

public administration at every level. 

SINC has developed numerous solutions for 

multiparty public sector customers, understanding 

the difficult process of handling development 

partnerships between public entities and tender 

procedures in the European Union. 

Our systems integration division is specialised 

in the automation of application delivery and data 

centre processes, thereby committing to lowering the 

costs of IT infrastructure and application operations 

in public sector data centres. Our consultants 

have a deep understanding of the specific security 

requirements and service level objectives necessary 

for legal compliance in many jurisdictions, thereby 

enabling us to cut costs and free budgets for 

further innovation even in the most demanding IT 

environments. 

SingularLogic 

Al. Panagouli & Siniosoglou 

Nea Ionia 

Athens, 142 34 

Greece 

Myladie Stoumbou, Business Development Manager 

Tel: +30 210 62 66 640 

Fax: +30 210 62 66 210 

www.singularlogic.eu 

mstoumbou@singularlogic.eu 

SingularLogic is a Greek software and integrated IT 

solutions group in. It provides integrated solutions 

for the private and public sectors, in Greece and 

abroad through three distinct divisions: 

• The EnterpriseDIS business division deals with the 

study, design and implementation of integrated IT 

solutions for large enterprises and institutions of 

the private sector, as well as with the distribution of 

outsourcing services to commercial, industrial, retail 

and service provision companies, as well as financial, 

telecommunications and healthcare institutions. 

Today, this particular business division holds a leading 

position amongst large companies in the field, with the 

ERP, CRM and retail solutions it provides. 

• The software business division is involved with the 

development and distribution of business software 

applications that cover all business needs of the SMEs. The 

software division is a leader amongst software vendors 

specialising in commercial and accounting applications. 

• The integrator business division is involved in the 

study, design and implementation of integrated 

IT solutions for the public sector. The division has 

implemented a series of significant projects that 

contribute greatly to the structural and procedural 

upgrading of public services in Greece. 

In addition, SingularLogic operates in various South 

East Europe countries through direct subsidiaries in 

Bulgaria, Rumania and Cyprus. 

199

directory 

company a-z 

Siyaya Phambili Technology Solutions 

P O Box 785452 

Sandton, 2146 

South Africa 

Mark Pincus, Director 

Tel: +27 861 100 221 

Fax: +27 11 517 3310 

www.siyaya.co.za 

info@siyaya.co.za 

Siyaya Phambili Technology Solutions (Siyaya) is a 

systems integrator specialising in the support and 

integration of Microsoft technologies. Siyaya provides 

two core types of support, namely the management 

and the support of a clients entire IT environment and 

reactive support against a service level agreement. With 

121 service hubs inside South Africa and Sub Saharan 

Africa, Siyaya is able to provide its support, solutions 

and distribution services to all main centres and many 

more remote locations. Siyaya provides and manages all 

of its service offerings through a centrally located stateof-the-art 

call centre. This centre of excellence provides 

a number of value-added services which include service 

level agreement management, remote and telephonic 

support, after-hours and critical or high-priority services, 

project management services, as well as procurement 

and distribution .The central call centre allows all 

clients and field engineers a central point of contact. 

Siyaya employs many high-level skilled and specialist 

resources, as clients’ requirements often involve the 

recommendation of the solution to its deployment and 

implementation. Specialist service offerings are not only 

technical in nature but include non-technical expertise, 

as well such as a dedicated Microsoft licensing division. 

One of Siyaya’s greatest strengths is its ability to work 

with other third-party, outsourcing and business partner 

service providers and manage these relationships for the 

client with full accountability through skilled resources 

and mature systems. 

Soft Expert 

7 Aninului Street 

1st District 

Bucharest, 14576 

Romania 

Valentin Dumitru, General Manager 

Tel: +40 7287 7882 

Fax: +40 314 256 309 

www.soft-expert.info 

valentin.dumitru@soft-expert.info 

Soft Expert is a Romanian company with whose 

primary objective is to supply software solutions for 

economical purposes. Quality, safety and accessibility 

make our products ideal solutions for market 

requests. Our products (which are registered at 

ORDA) were tested in the last eight years and they 

help the private sector, the public sector and not-forprofit 


Soft Expert solutions include: 

• Management of organisational processes – 

enterprise resource planning, HR, electronic 

archiving, car fleet management systems 

• Web design 

• Hardware and other software solutions. 

The number of entities choosing to deploy the 

Soft Expert solutions proves our ability to aim for 

first place on the market of software developers 

in Romania. We count on the professionalism 

of our team, as well as on a strategy focused on 

creating accessible and easy to use software, without 

decreasing the quality, performance and complexity. 

Our solutions try to ease the activity of the 

customer. We also have the certainty that the 

applications developed by us are very close to 

the ‘one-click-away’ concept. As a Microsoft Gold 

Certified Partner, we offer support for the entities 

acting in central government, local government or as 

governmental agencies in deploying IT projects. 

www.onwindows.com


Rolfsbuktveien 4C 

Fornebu (Oslo), N-1364 

Norway 

Tel: +47 2389 9000 

Fax: +47 2389 9001 

www.software-innovation.com 

anders.melbye@software-innovation.com 

Software Innovation is a Scandinavian company and 

an international software vendor for document control, 

information and case management. We have 25 years 

of experience and competence in business-oriented 

content applications. Our application suites create 

excellent information sharing, efficient collaboration, 

business control and improved service for both private 

and public organisations. The packaged business 

solutions are built on Microsoft SharePoint and Office. 

The company has more than 330 employees working 

out of our offices in Oslo, Stockholm, Copenhagen 

and Bangalore. Our software is distributed through 

a global network of selected partners. Software 

Innovation offers two products to the global 

marketplace: ProArc and 360°, in total used by more 

than 800 customers in the private and public sectors. 

Our products are developed in close collaboration 

with innovative customers and partners in industries 

such as government, healthcare, education, oil and 

gas, energy and engineering . Public 360° is a leading 

application suite for case, document and records 

management for public administrations, built on 

Microsoft SharePoint and Office. Public 360° enables 

efficient and transparent digital administration, 

collaboration and citizen services, and includes a 

variety of packaged business solutions for public 

administrations. Public 360° is fully localised and 

compliant with both international and national records 

management standards, and is currently available in 

Scandinavia, Finland, Benelux, France, Spain, Greece, 

Russia, Turkey, Israel, KSA, Gulf, and RSA. 

solvo it 

Tonsbakken 16-18 

DK-2740 Skovlunde 

Denmark 

Flemming Larsen, CEO 

Tel: +45 70 20 55 90 

Fax: +45 70 20 55 91 

www.solvoit.com 

solvoit@solvoit.com 

solvo it aps provides IT solutions to private and 

public organisations. We design, install and operate 

solutions based on Microsoft products. We also 

advise you on how to optimise your Microsoft 

platform. The advantages are much greater than 

IT itself. A flexible platform rationalises your daily 

workflows and ensures that you save both time and 

money. 

As a Gold Certified Microsoft Partner, solvo it has 

acquired a wide knowledge of Microsoft products. In 

particular, we are qualified with regards to servers, 

information flows, infrastructure and security – and 

in surveying all kinds of Microsoft systems, Web 

pages, databases, hardware, security and network 

equipment. It is a common feature of all of our 

services that they bring coherence to your IT platform 

and that they are clearly adapted to your individual 

situation. 

Our consultants are all highly certified. solvo it is a 

Windows 7 ambassador of Denmark and Windows 

Server 2008 specialist. We are constantly working 

with the latest Microsoft technologies and are at the 

forefront with all of the new solutions that create new 

opportunities for your IT platform. 

Our knowledge could benefit you too. 

201

directory 

company a-z 

SOVEGA 

Via Leonardo Umile, 25 

Rome, 00144 

Italy 

Massimiliano Testa, CEO 

Tel: +39 06 5227 9416 

Fax: +39 06 5279 5018 

www.sovega.it 

marketing@sovega.it 

SOVEGA Srl is an information technology and 

application outsourcing company principally focused 

on financial and health information systems. SOVEGA 

therefore attends to the complete application lifecycle 

management with its own operational models and 

team experience and specialisation. SOVEGA provides, 

directly or as reseller and specialised integrator, IT 

solutions based on applications regarding the process 

automation and management of: 

1) Intramoenia care – private provision of health 

services within the public healthcare system, which 

is one of the possible ways of creating public-private 

interaction and coexistence in the organisation, 

delivery and funding of healthcare services 

2) Clinical risk – operational risks identification, 

surveying and measurement, in the context of clinical 

governance, to optimise clinical outcome and reduce 

costs and loss 

3) Balance platform – a unique site for integration 

of financial accounting and statements to produce 

a company’s balance and consolidated balance for 

elementary companies and group holding and subholding 

4) Performance – to control the company’s financial 

profitability and deviation in respect to the budget 

5) Banking supervision – suite of services to 

manage, produce and satisfy compliance and 

communications surrounding disclosure of use issued 

by central banks (Italian and European). 

Specialized Technical Services (STS) 

Abdallah Ghosheh St. Bldg.1, P.O. Box 950745 

Amman 

11195 

Jordan 

Khalid Irsheid, Marketing Manager 

Tel: +9626 580 2626 

Fax: +9626 582 9213 

www.sts.com.jo 

khalid.irsheid@sts.com.jo 

For over two decades, STS has provided innovative and 

advanced IT solutions to the industry. Based in Jordan 

with regional offices in Saudi Arabia, United Arab 

Emirates, Bahrain, and Palestine, STS offers a broad 

range of services based on state-of-the-art technologies, 

to help businesses succeed in the electronic world. 

Moreover, STS develops integrated e-business 

solutions to serve the market in the best possible way 

by delivering value-added online services to its clients. 

STS’ relationship with clients extends to not just 

offering one-time solutions; on the contrary, it remains 

a supporting factor behind their business success. 

Furthermore, STS is the complete end-to-end partner 

and systems integrator for enterprise and mediumsized 

organisations. Its wide range of IT products and 

services enables it to deliver complete IT solutions to 

meet the demands of various market segments. These 

solutions include IT infrastructure, electronic fund 

transfer, applications integration, business process 

management, e-banking, portals and e-services, 

e-payment, virtualisation, enterprise messaging, 

training services, networking, and quality assurance. 

STS’ goal is to exceed the expectations of every 

client by offering outstanding customer service, 

increased flexibility, and greater value, thus 

optimising system functionality and improving 

operation efficiency. STS has more than 350 

employees. 

www.onwindows.com

Storm ID 

The Corn Exchange 

35 Constitution Street 

Edinburgh 

EH6 7BS 


Gemma Oversby, Head of Business Development 

Tel: +44 (0) 131 561 1250 

www.stormid.com 

gemma.oversby@stormid.com 

Storm ID is an award-winning full service digital 

agency with an exceptional track record in the 

delivery of innovative and performance driven digital 

and mobile solutions and campaigns. 

As a Microsoft Gold Partner, the Storm team are 

passionate early adopters of new technologies, 

harnessing the latest trends and tools to deliver 

innovative and pioneering solutions that help 

transform our client’s organisations. 

Storm has an enviable commercial and public sector 

portfolio, being the only UK agency on the three 

major Scottish framework agreements (NHS Scotland, 

Learning and Teaching Scotland and the Scottish 

Government’s Digital Marketing Framework) and the 

only Scottish Web agency to be a rostered supplier of 

digital services to Microsoft UK. 

Our services include: 

Digital application design and development: content 

management, e-commerce, e-mail and SMS broadcast, 

mapping solutions, mobile development, search and 

discovery, and social networking solutions. 

Digital marketing: integrated campaigns, paid 

search, search engine optimisation, and social media 

campaigns 

Consultancy: digital strategy, support and hosting, 

and user-centred design. 

Stream Shed 

Herdevägen 7B 

16355 

Sweden 

Roger Reinholdsson, CEO 

Tel: +46 8 559 24 473 

www.streamshed.com 

roger.reinholdsson@streamshed.com 

Stream Shed provides organisers and presenters with 

the ability to create powerful online events using 

our easy-to-use online video platform and tools. 

Stream Shed software solutions enable companies, 

organisations and the public sector to easily capture, 

manage, publish and distribute live and on-demand 

video content. Your webcast can be a presenter with 

a slideshow or it can be more complex involving 

product demonstration or lectures. 

Stream Shed webcast and meeting solutions are 

specifically tailored to help organisations and the 

public sector with their meeting management needs 

and to bring their meetings online. 

Our meeting management information software 

tools automate and streamline formal and public 

meeting processes and improve dialogue with elected 

representatives. 

The Stream Shed high-quality online video solutions 

provide the ability to deliver public meetings, service 

announcements, education content and video 

training through Internet, live and on-demand. Our 

meeting and video tools are used by different sizes 

of organisations, from small municipalities to large 

authorities. 

203

directory 

company a-z 

Switch 

Marconistraat 1 

Oldenzaal 

7575 AR 

Netherlands 

Ludger Dusseldorp, Education Sales Manager 

Tel: +31 541 573 700 

Fax: +31 541 573 710 

www.switch.nl 

l.dusseldorp@switch.nl 

Switch has been an ICT partner for education for over 

25 years. Thanks to our specialisation, we know the 

needs of educational establishments like no other ICT 

company. As a result, we can help you quickly and 

effectively. With more than 100 experts in this field, 

we can optimise operation processes by designing, 

implementing and managing ICT solutions. 

Switch is a knowledge partner with an 

uncomplicated view of computerisation. ICT should 

support education, and our professionals will take the 

worry out of your hands, based on your educational 

objectives, naturally. We work with proven solutions 

and technologies, but we are also innovators. Where 

necessary, we deploy progressive, but focused, 

solutions: what do these do for you? This is our 

starting point. In addition to design, implementation 

and management of your entire operating networks, 

Switch also looks after solutions for sub-sectors such 

as cloud computing (Live@edu, Office 365), storage, 

virtualisation, IP telephony, e-mail archiving, remote 

services, security and co-locations. 

Synectico 

Kochstraße 44 

47805 Krefeld 

Germany 

Martin Abels, Inside Sales 

Tel: +49 2151 93 149 0 

Fax: + 49 2151 93 149 10 

www.synectico.de 

abels@synectico.de 

Synectico GmbH was founded in April 2003 and 

set up by long-standing amicable connections with 

customers in the IT market. Having entered into 

partnerships with leading manufacturers, we’re 

able to offer the best innovative solutions to our 

customers. 

Our aim is to render profitable, future-oriented 

services for IT solutions, leading the way with our 

industry knowledge. 

Synectico connects Synektik and consulting: we 

challenge ourselves extensively, approach each 

problem creatively and offer certified consultation. 

Synectico is keen to analyse a job systematically and 

to divide gradually to find the best solution together 

with the customer. 

Synectico is a strategical partner of leading 

technology enterprise manufacturers in different 

soft and hardware segments. Thereby we are 

immediately and intrinsically involved in cutting-edge 

developments in software solutions. As a result, we 

offer shorter development and production cycles with 

clear cost advantages to our customers. 

www.onwindows.com

SysMan 

Abels gate 5 

Trondheim 

N-7030 

Norway 

Mogens Johannessen, Manager 

Tel: +47 7354 0283 

Fax: +47 7354 0201 

www.sysman.no 

sales@sysman.no 

Secure two-way SMS Gateway for Windows 

Located in Norway, SysMan AS develops and sells 

it’s advanced two-way SMS Gateway for secure 

communication between IT systems and any mobile 

phone. The SysMan SMS Server software is one 

of the most flexible products that cover any safe 

message forwarding of alerts, passwords, account and 

general information for any organisation, including 

the government, public and health sectors. The 

flexible interface to this product makes it very easy to 

implement custom solutions through a lot of different 

protocol options. The powerful handling of incoming 

messages can create advanced two-way solutions – all 

without any dependency on more unsecure Internetbased 

services. 

The SysManSMS Server product has proven to 

be a 24/7, stable Windows service for the whole 

organisation, and has satisfied users in nearly 50 

countries. 


Brenchley House 

Week Street 

Maidstone, Kent 

ME14 1RF 


Jodie Cheetham, Marketing Manager 

Tel: +44 (0) 1622 691 616 

Fax: +44 (0) 1622 691 241 

www.systemc.com 

info@systemc.com 

The UK’s leading health and social care software 

and services company. 

System C Plc develops safe, modern, award-winning 

clinical systems designed for the UK that includes: 

• Patient administration/electronic patient record 

systems 

• Clinical portals 

• Clinical systems 

• Business intelligence/data warehouse 

• Clinical dashboards 

• RFID tracking 

• Maternity systems and digital pens 

• Social care. 

In addition to our software we offer specialist 

deployment and support services and solutions to 

enable quality and cash-releasing benefits. 

205

directory 

company a-z 

Systematic 

Søren Frichs Vej 39 

8000 Aarhus 

Denmark 

Henrik Jespersen, Vice President 

Tel: +45 8943 2000 

Fax: +45 8943 2020 

www.systematic.com 

contact_dk@systematic.com 

Systematic develops software and system solutions 

for customers in a wide range of fields. Our portfolio 

includes several defence products and situation 

awareness, electronic health records, logistical 

solutions and more. Our main objective is to help 

simplify critical decision making. 

Our customers share a commitment to using 

computer systems in their everyday operations to 

improve the efficiency of their work processes in 

order to reduce costs or boost revenues within their 

own business or the one of their customers. They 

depend on IT solutions to provide them with a 

reliable overview of the information available, and 

to make it easier to make mission-critical decisions. 

When it comes to defence and healthcare, these 

are decisions that can be literally a matter of life 

and death. As such, our customers place very high 

demands on their IT solutions. 

Over and above high quality, our customers expect 

to receive their IT solutions on time and within 

budget. Consequently, our customers belong to 

the ever-increasing group of businesses and public 

institutions that also measure software companies 

on their maturity, because they neither can nor will 

accept IT projects that go off track or miss their 

deadlines. Systematic is certified at CMMI Level 5. 


Al. Svolou 27 

54622 

Greece 

Chris Spanougakis, Manager 

Tel: +30 231 026 6988 

Fax: +30 231 022 9534 

www.systemplus.gr 

chris@systemplus.gr 

SystemPlus, based in Thessaloniki, Greece, is 

a leading independent training provider for IT 

education. SystemPlus is a Prometric Testing Center. 

SystemPlus offers high quality computer training, in 

high tech, fully equipped, pleasant facilities. Course 

duration varies from one to two months to one to 

two years’ long-term training programmes. Students 

can take exams for the Microsoft MCP, MCSA, 

MCSE, MCSD, MCAD and CompTIA Professional 

Certificates. SystemPlus’ highly skilled professional 

MCSE/MCSD/MCTs/MVPs are devoted to train, 

consult, and support private and public sector 

employee enterprises, that need expert and up to 

date professional IT knowledge. SystemPlus also 

offers consulting services as a Microsoft packaged 

service provider for Exchange Server and desktop 

deployment. 

www.onwindows.com


The Brewhouse 

Bexley 

Kent, DA5 1LR 


Graham Armstrong, Director 

Tel: +44 (0)1322 559840 

Fax: +44 (0)1322 520010 

www.tcscs.co.uk 

graham.armstrong@tcscs.co.uk 

TCS develops solutions for management information, 

business intelligence and reporting systems. As an 

independent software house and Microsoft Gold 

Certified Partner, TCS help businesses gain access 

to their information and data from core operating 

systems, in the format required. TCS deploys lead 

solution design architects, consultants, technical 

support specialists and trouble-shooters to provide: 

• Software and system development – from 

conceptual design to go-live 

• Key performance indicator dashboards – user 

interface and business intelligence 

• Application support – software assurance and 

delivery platform 

• Data warehouse – database integration and 

administration 

• System environment support – physical, virtual, 

live and test 

• Support services 

• Experts, teams, products and services. 

TCS provide services and resources to public sector 

and professional service organisations and has 

over 25 years’ experience in the development and 

support of dedicated departmental systems, based 

on Microsoft technologies. Clients include: United 

Kingdom local councils, Primary Care Trusts, national 

government departments and agencies. 


The White House 

Wilderspool Park 

Warrington 

WA4 6HL 


Joe Cassidy, Managing Director 

Tel: +44 (0) 1925 438 022 

Fax: +44 (0) 1925 438 023 

www.teamknowledge.co.uk 

joe.cassidy@teamknowledge.co.uk 

Team Knowledge Ltd specialises in helping public 

bodies automate and deliver their citizen services. 

Our aim is to resolve citizen requests at the first point 

of contact, and if this is not possible, ensure that all 

the required data is captured correctly first time, thus 

making business processes as cost and time efficient 

as possible. 

The most important element of citizen service is the 

citizen interaction; service staff must deal with the 

emotions of the citizen and not be concerned about 

the requirements of a complex computer system. In 

order to achieve this we deliver easy to use solutions 

that require minimum training and can be deployed 

both on the Web and internally. 

Our solution, TKDialogs, includes an easy to use 

graphical development tool for non-coders; this tool 

automatically generates browser-based user screens 

and can also create documents and send e-mails. 

TKDialogs integrates seamlessly with Microsoft 

Dynamics CRM, SharePoint and other applications 

and has been deployed across the world to provide 

high quality cost-effective citizen services. 

207

directory 

company a-z 


‘t Zwarte Land 29 

3925 CK Scherpenzeel 

Netherlands 

Erik van Manen, CEO 

Tel: +31 33 277 60 60 

Fax: +31 33 277 60 99 

www.technica.nl 

vanmanen@technica.nl 

The Technica Group based in Scherpenzeel, the 

Netherlands provides turnkey solutions for small and 

mid-sized organisations. With 70 employees and more 

than 25 years of experience Technica specialises in: 

• IT software: Microsoft Gold, Citrix Silver partner 

• IT hardware: HP Preferred, Cisco Select Partner 

• IT infrastructure: wireless networking, DSL, fibre 

• IT services maintenance, managed services 

• Telecom Avaya Silver Partner, voice over IP 

solutions 

• Telecom mobile: KPN top partner, mobile solutions 

• Telecom specials: voice recording, trading room 

solutions 

• Security systems alert services, camera surveillance 

• Other solutions: cabling and home automation. 

Technica manages almost 1,000 security systems, 

more than 500 communication systems and over 

100 computer networks throughout the Netherlands. 

With its unique monitoring system, Technica is able 

to provide fast, affordable and reliable 24/7 support 

for mission-critical systems. 

Techno Brain 

Plot No 1380/208 Bibi Titi Mohammed Road Dar Es 

PO Box 10295 

Tanzania 

Manoj Shanker, Chief Executive Officer 

Tel: +255 22 211 3502 

Fax: +255 22 211 8298 

www.technobraingroup.com 

info@technobrainltd.com 

Techno Brain, established in 1997, is an IP driven 

technology services company, committed to deliver 

innovative IT solutions, business process outsourcing 

(BPO)/information technology enabled services 

(ITES) and IT training worldwide. With unsurpassed 

technical expertise built over a decade, and having 

development centres in Africa, USA and Asia, Techno 

Brain, a Microsoft Gold Certified Partner and an ISO 

9001:2008 certified company, offers high-quality, 

cost-effective, off-the-shelf solutions and products to 

governments, public sector firms, non-governmental 

organisations, and other large private organisations. 

Techno Brain has achieved Microsoft ISV Status and 

Microsoft Partner of the Year Award 2010 for Tanzania. 

Techno Brain’s major IT products are InspireHRM, 

Microsoft-certified human resources and payroll 

management system; MEsure, CfMD certified project 

monitoring and evaluation system; SecuRegister, 

multi-modal biometric system; AIRevenue, airport 

revenue management system; and IFMS, integrated 

financial management system; and its IT solutions 

are e-governance; secure credentials; management 

information system and point solutions. 

Techno Brain’s BPO/ITES division offers customer 

care, finance and accounting, human resources, 

knowledge services, order management and Web-based 

services tailored to the global outsourcing industry. 

Techno Brain’s training division has over a decade 

of experience in imparting quality IT training in Africa 

on Microsoft, RedHat and international diplomas. 

www.onwindows.com

Tecnosylva 

Parque Tecnológico de León 

24009 León 

Spain 

Miguel Mendes, Director of International Department 

Tel: +34 987 849 486 

Fax: +34 987 849 539 

www.tecnosylva.com 

mmendes@tecnosylva.com 

Tecnosylva is a geo information and communications 

technologies company with more than 20 years’ 

experience in the engineering field, land management 

and geospatial technologies. 

Its firm commitment to a multi-disciplinary team, 

working on the creation of innovative solutions 

applied to engineering services and particularly 

directed towards emergency management, associated 

with its working values, led Tecnosylva to win several 

awards at national and international level. 

Tecnosylva’s mission is to respond to the services 

demanded by our society, serving customers closely, 

providing them with customised and consistent 

solutions aligned to their specific needs. 

Furthermore, the results obtained from participation 

in numerous projects, combining engineering and 

geomatics, as well as leading and participating in 

different types of R&D programmes, have consolidated 

Tecnosylva’s trajectory in a notable way. 


Bulevar vojvode Misica 37 

Beograd 

11000 

Serbia 

Branislav Zivanov, Quality Manager 

Tel: +381 11 30-60-806 

Fax: +381 11 36-91-915 

www.tehnicomcomputers.com 

branislav.zivanov@tehnicom.com 

Tehnicom Computers d.o.o. was founded in 2002, as 

the sister company ofTehnicom Group. Basically acting 

as information and communication technologies system 

integrator, it has been building the position of one of 

the leading companies in the industry ever since. Our 

portfolio includes: 

• Consulting, project design and management 

• Complex engineering solutions (structural 

networks, unified communications, 

electroenergetics and electronics) 

• Software/hardware deployment and maintenance 

• Service workshop (according to our vendors’ 

demands) 

• Web and standalone business applications 

• Outsourced services. 

There are a few key points we insist on: highly skilled 

personnel, worldwide-recognised partners (major IT 

brands including Microsoft), and satisfied customers, 

filled with confidence. Gradually, as we developed 

our activities, we’ve also changed the focus of both 

our offer and potential customers. Nowadays, we 

serve small and medium enterprises, but do handle 

big industrial systems and state institutions as well. 

We have especially good references in the public 

sector (healthcare, education, justice and local 

authorities). 

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directory 

company a-z 

TERMINALFOUR 

European Headquarters, 

Second Floor, 110 Amiens Street, 

Dublin 1 

Ireland 

Sean Walsh, Marketing and Communications 

Manager 

Tel: +353 185 097 00 

Fax: +353 185 097 50 

www.terminalfour.com 

sales@terminalfour.com 

TERMINALFOUR provides web content management 

systems to a diverse range of public sector 

organisations enabling them to achieve e-government 

targets and greater engagement with the general 

public. 

Our flagship software, TERMINALFOUR Site 

Manager, allows organisations to unlock the full 

potential of their Web presence by facilitating full 

online transactional capabilities, user generated 

content, social media tools and much more. It is 

equipped with a large number of modules specifically 

built for the public sector and supports online 

payment integration and integration with major 

systems including SharePoint. This is all delivered 

while also meeting a growing number of usability, 

technical and accessibility standards. 

The Copy Cat 

P.O. Box 49872 

Uhuru Hway/Bunyala Rd. Junction 

00100 

Kenya 

Krishna Kumar, IT Director 

Tel: +254 (020)397 00 00 

Fax: +254 (020)55 42 49 

www.copycatltd.com 

kkumar@copycatltd.com 

The Copy Cat was established in 1984 as a leading, 

fully integrated, office automation outfit. The 

Company began its IT operations in 1992 and quickly 

expanded to include a wide range of IT services 

covering a broad spectrum of solutions ranging from 

enterprise resource management to hardware data 

solutions and many other product ranges. 

Steady growth and expansion has seen The Copy 

Cat emerge as the leading IT systems integrator 

within the East African community and beyond 

boasting of a turnover well beyond US$50 million. 

The Copy Cat employs a robust workforce of over 

800 people across East Africa who are well trained 

and equipped to offer unrivalled marketing, sales and 

support services to its client base. 

For over 25 years, Copy Cat’s single-minded approach 

has been to provide total IT solutions for its customers, 

riding on the philosophy of excellent service provision 

and detailed attention to the needs of our customers. 

With our vast wealth of knowledge, unrivalled track 

record, and excellent support from our vast array 

of tier one partnered firms across the globe, Copy 

Cat has undoubtedly positioned itself as the best all 

round solution and service provider in East Africa. 

Copy is currently a Microsoft Gold Certified partner 

with the following competencies; Gold midmarket 

solution provider, Gold OEM hardware and Gold 

server platform. 

www.onwindows.com

Three Rivers Systems 

174 Clarkson Road 

St. Louis, Missouri 

63011 

United States 

Brad Hough, Vice President 

Tel: +1 636 386 8616 

Fax: +1 636 386 8618 

www.threeriverssystems.com 

bradh@threerivers-cams.com 

Three Rivers Systems, Inc. is a worldwide provider 

of CAMS Enterprise, a leading, comprehensive 

administrative software solution for managing higher 

education institutions. With a strong presence in the 

US, Canada, South America, Europe, Asia, the Middle 

East and Africa, Three Rivers Systems’ clients include 

The American University of Paris, Sotheby’s Art Institute, 

The Petroleum Institute, Hult International, Global 

University and South Africa’s ADvTECH Group. 

A Web-native, completely integrated enterprise 

resource planning solution for managing the entire 

student life-cycle, CAMS Enterprise is developed from 

the ground up with Microsoft Internet technologies. 

A highly scalable, comprehensive system that is quick 

to implement and easy to use, CAMS Enterprise 

consolidates into one solution many stand-alone 

systems including admissions, student information, 

financial aid, student services, fiscal management, 

fundraising, alumni relations, document management, 

learning management, and a full suite of portals. 

CAMS manages the entire institution, enabling faculty, 

administrators, staff and students to collaborate using 

the latest, most-accurate information available. 

A full-service solution provider with headquarters in 

St. Louis, Missouri, USA, Three Rivers Systems offers 

safe, secure innovative software solutions for colleges 

and universities, and all implementation, training, 

project management and support services for clients 

around the world and has been doing so since 1985. 

Tribal 

87-91 Newman St 

London, W1T 3EY 


Kate Campbell, Marketing Manager, Government 

Tel: +44 (0)207 323 7100 

Fax: +44 (0)207 323 7111 

www.tribalgroup.com 

kate.campbell@tribalgroup.com 

As public services specialists, we have an unrivalled 

depth of expertise and our range of services is broad. 

Our Microsoft technology-based solutions are helping 

a wide range of public sector organisations do things 

more quickly and efficiently. We offer a range of 

different products and systems, from standalone 

products to bespoke solutions. 

Our services support key government policy 

initiatives aimed at improving standards, increasing 

quality and delivering efficiency. Our close 

relationship with Microsoft enables us to offer leading 

solutions and services to the public sector. 

As a Microsoft Gold Partner, we are ideally placed 

to deliver finance, procurement and human resource 

solutions using Microsoft Dynamics AX and customer 

relationship management solutions using Microsoft 

Dynamics CRM. Our work on Microsoft SharePoint 

and Microsoft business intelligence means we can also 

deliver a range of portal-based solutions including 

information management, content management, 

collaboration, business intelligence and workflow. 

Improving efficiency 

We are increasing efficiencies in software by adopting 

new workflow solutions enabling our clients to access 

the right information at the right time to make the 

most effective decisions. 

Our work with organisations across the health, 

education, local and central government sectors is helping 

to improve client relationships and generate efficiencies. 

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directory 

company a-z 


St. George’s Hall 

Easton-in-Gordano 

Bristol, BS20 0PX 


Tel: +44 (0) 1275 377205 

Fax: +44 (0) 1275 377201 

www.unit4software.co.uk 

info.uk@unit4.com 

UNIT4 Ltd is a global business software company 

that creates, delivers and supports adaptable 

software and services worldwide, to help dynamic 

organisations manage their business needs effectively. 

We strive to set the global standard for business 

solutions that help dynamic organisations to embrace 

change – simply, quickly and cost effectively. 

The group has a broad portfolio of solutions that 

address different markets, requirements, technologies 

and types of organisation. The UNIT4 group also 

incorporates a number of the world’s leading changeembracing 

software brands, including the Agresso 

Business World enterprise resource planning (ERP) 

suite and CODA financial management software. 

UNIT4 has offices in 13 European countries and 

six countries across North America, Asia Pacific 

and Africa (as well as sales activities in several 

other countries) for easy, local access to service and 

support. UNIT4 delivers a range of long-established 

products, worldwide. 

The range of change-embracing business software 

and services include comprehensive but agile ERP 

systems to deliver all-in-one role-focused support 

across the organisation, and individual best-of-class 

software systems to deliver the best possible breadth 

and depth of functional support for specialised tasks 

and business areas. 

UNIT4 is headquartered in Sliedrecht, the 

Netherlands with around 3,450 employees. 

ViaEcole 

Ferkens gränd 1 

11130 Stockholm 

Sweden 

Martin Johansson, CEO 

Tel: +46 850 126 090 

www.viaecole.se 

info@viaecole.se 

Excitement in learning! ViaEcole is a Microsoft Gold 

Partner with a focus on offering the best services and 

solutions for learning. 

Our learning management system for education, 

LearnPoint, is based on Microsoft Office SharePoint 

Server and was released in 2007 with currently 100,000 

users. Since then, LearnPoint has evolved extensively 

and is also available as a cloud-based service. 

ViaEcole is also one of Microsoft’s primary partners 

regarding Live@edu/Office 365 for education. We 

implement and integrate Live@edu with many 

different systems. 

www.onwindows.com


Valimopolku 4 A 

Helsinki 

00380 

Finland 

Päivi Niveri, Marketing Coordinator 

Tel: +358 9 4135 4500 

Fax: +358 9 4135 4501 

www.vineyard.fi 

info@vineyard.fi 

Since 1991, Vineyard Ltd has created advanced and 

flexible customer relationship management (CRM) 

solutions for numerous leading Finnish companies in 

several business sectors. We are located in Helsinki, 

Finland with a development team in St Petersburg, 

Russia. Vineyard provides the best solutions for CRM, 

sales planning, monitoring and management and for 

improvement of internal and external communication. 

Our strengths are agility and specially designed 

solutions for various needs in different business 

sectors. Solutions are easily reproduced to fulfil 

common and special demands. When we asked our 

current customers, their typical feedback concerns our 

great adaptability. This flexibility is possible because 

we are a privately-owned, independent company with 

a long background in CRM. As our product is privately 

owned and developed, we are able to treat each 

customer as an individual. Our customers range from 

privately owned to national public sector businesses. 

The personnel size of our customer companies varies 

from small three person companies to international 

corporations with thousands of employees. Being a 

Microsoft Gold Certified Partner, we can guarantee 100 

per cent compatibility in a Microsoft environment. 

vision4health 

Oechsli 7 

8807 

Switzerland 

Julia Besewski, Head of Marketing 

Tel: +41 55 417 44 00 

Fax: +41 55 417 44 10 

www.vision4health.com 

info@vision4health.com 

vision4health is an innovative provider of laboratory 

diagnostics software and professional services, which 

is growing rapidly. With customers throughout 

Europe, its head office in Switzerland and branch 

offices in Germany, France, the Benelux countries, 

Great Britain and Austria, it is already one of the most 

influential businesses in the international market 

for laboratory systems, just a few years after it was 

founded in 2007. The basis for all development work 

is the so-called Visionary Technology and a clear 

vision of the creation of a networked health care 

system. In this context, the vision4health solutions 

can connect heterogeneous systems in an efficient 

diagnostic wide area network (DWAN) spread across 

multiple locations and thereby enable the seamless 

integration into integrated workflows of central and 

satellite laboratories, hospitals, special institutes, 

physicians and patients. 

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directory 

company a-z 

Vista Group 

Ul. Kapistec 1a 

1000 

Macedonia 

Martin Apostolov, Sales/Marketing Manager 

Tel: +38 923 109 775 

Fax: +38 923 12 0402 

www.vista.com.mk 

martin@vista.com.mk 

Vista Group is an advanced IT solution provider on 

the Macedonian market, and a leader in the provision 

of hardware, software and professional outsourcing 

services. Operating in Macedonia and the wider 

region, we are driving the transformation of large 

and small businesses into profit enterprises, enabling 

customers to reduce costs, generate new revenue and 

build customer loyalty. 

Our goals are to help our customers become 

competitive in their business environment with our 

full professional engagement, by following the IT 

trends and the reforms in our country, to contribute 

to the progress and positive changes in our society. 

Vista Group is a Certified Microsoft Partner in the 

development of highly functional software systems 

focused on the delivery of products for financial 

institutions, government and nationwide projects as 

well as delivery of upfront payment techniques in the 

country and the region. 

Our latest projects include an electronic 

payment system, using NET.2.0; integrated border 

management system, using Microsoft BizTalk Server 

2006; an electronic forms system, incorporating 

Microsoft Office SharePoint server 2007; National 

interoperability system, with Microsoft BizTalk Server 

2009 and software for internal management of public 

procurements with Microsoft SharePoint Server 2007. 

VISUS Technology Transfer 

Universitätsstr. 136 

Bochum 

44799 

Germany 

Peter Rosiepen, VP International Sales 

Tel: +49 234 936 93 400 

Fax: +49 234 936 93 499 

www.visus.com 

sales@visus.com 

VISUS – enterprise picture archiving and 

communication systems PACS solutions 

PACS and beyond: comprehensive image 

management in medicine. 

VISUS is a leading supplier of image management 

solutions for hospitals and practices. The range 

of applications of the product family JiveX varies 

from PACS department solutions for miscellaneous 

medical disciplines to inter-divisional enterprise 

PACS with teleradiology to the intricate cross-site 

network solution with data processing service centre 

operations. 

JiveX enables the realisation of such holistic 

solutions without neglecting the special requirements 

of single speciality departments. The concept consists 

of supplying all important applications with a 

universal platform based on modern Web technology 

at each work station. This platform carries out the 

whole logistics process, from image acquisition to 

image and finding distribution with digital finding as 

well as radiogram finding and image archiving. 

www.onwindows.com


Zonneoordlaan 17 

6718 TK Ede 

Netherlands 

Gert Jan Sonnevelt, Business Development Manager 

Phone: +31 318 754 700 

Fax: +31 318 754 701 

gsonnevelt@vitalhealthsoftware.com 

www.vitalhealthsoftware.com 

VitalHealth Software is a joint venture between the 

Mayo Clinic in the US and the Noaber Foundation 

in the Netherlands, and delivers Web-based software 

solutions for health management. We focus on 

disease management, health network management 

and personal health management. We provide disease 

management solutions for diabetes, COPD-asthma, 

cardiovascular risk management, schizophrenia, 

multiple sclerosis and obesity. Our model-driven 

software platform – the VitalHealth Platform - is used 

by a growing network of partners to realise fourth 

and fifth generation electronic medical records. 

Vortal 

Edifício Visconde de Alvalade 

Rua Prof. Fernando da Fonseca, 3.º 

1600-616 

Portugal 

Tel: +35 121 032 5000 

Fax: +35 121 032 5010 

www.vortal.biz 

partners@vortal.biz 

Vortal is a leading government-to-business-to-business 

e-marketplace operator, serving more than 20,000 

companies on three continents and 2,000 contracting 

authorities, with a mission to help organisations buy 

better and sell more to achieve superior performance 

on a high-performance collaborative cloud-based 

platform. 

Founded in 2000, Vortal supports its customers 

through offices in Portugal, Spain and the UK, with 

a team of 120 highly dynamic people from seven 

different nationalities. 

Vortal is a market leader in Spain and Portugal 

in the public e-tendering market with a volume of 

contracts in 2010 of about €4,000 million, about 2.8 

per cent of the Portuguese GDP and 15.5 per cent of 

all public purchasing. 

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directory 

company a-z 


Eden Office Park 

Edenglen 

Johannesburg, 1609 

South Africa 

Robert Viktorin, MD 

Tel: +27 11452 5566 

Fax: +27 86 6312 595 

www.v-soft.co.za 

robert@v-soft.co.za 

V-Soft Technologies is a young and innovative 

IT solutions provider. Specialising in software 

development, V-Soft Technologies has the experience 

and knowledge to fulfil any IT request at hand; from 

customised IT solutions to monthly maintenance 

support contracts. 

Since inception, V-Soft Technologies’ focus has been 

on building robust IT solutions (custom industry 

specific solutions and packaged products), IT 

infrastructure management and IT consultancy services. 

Combining experienced programming skills with 

the latest technologies in Windows and Web-based 

application development, V-soft Technologies helps 

its business partners become more productive and 

efficient by use of their information systems. 

With a proven track record of implemented 

solutions, which have been taken through the 

full system development life cycle, we are able to 

take on your project from inception through to 

implementation and beyond. 


Vulcan House, Parkmore East Business Park 

Galway 

Ireland 

Donal Hackett, Senior Sales and Marketing Executive 

Tel: +353 91 781 781 

Fax: +353 91 781 788 

www.vulcan.ie 

sales@vulcan.ie 

Enterprise-scale business applications: 

Vulcan Solutions deliver custom integrated business 

applications on the Microsoft Dynamics CRM and 

SharePoint platforms. The company has implemented 

a wide range of xRM solutions for its clients in 

the private and public sectors, including case 

management solutions, registration systems, licensing 

management systems, training and certification 

systems and helpdesk solutions. 

Components and frameworks: 

Vulcan Solutions has developed a range of reusable 

components and frameworks that extend the 

capabilities of the Microsoft CRM platform. These are 

incorporated into solutions to reduce cost and risk. 

Complete service offering: 

Business and technology consulting, requirements 

gathering and business analysis, solution design, 

software development, systems integration, system 

implementation (UAT, data migration and training), 

and support and maintenance. 

Proven track record: 

20+ year track record of system implementation 

success in Ireland, UK and US. Clients include 

the Road Safety Authority, the Private Residential 

Tenancies Board, NUI Galway, Tipperary Institute, 

Marsh Ireland & UK, AIB, One Direct (An Post), 

Postbank and Hibernian Aviva. 

www.onwindows.com


Seidlgasse 21/1/11 

1030 Vienna 

Austria 

Oswald Temper, Managing Director 

Tel: +43 650 651 6559 

Fax: +43 1712 0627 

www.wedoIT-solutions.at 

office@wedoit-solutions.at 

Austrian company wedoIT-solutions GmbH provides 

high-quality services in the area of needs assessments, 

software design, software development, testing and 

implementation, as well as feasibility studies and 

exclusive consulting services for public tax and 

customs administrations. 

Our in-house developed software suite C@TS 

(Customs and Taxation System) is an out of the box 

core system supporting tax administrations in the 

electronic administration of literally any tax type 

(for example returns processing, assessment, tax 

credits/refunds handling, payment and accounting, 

enforcement, budget forecasting and audit support) 

and includes all modules needed by modern customs 

administrators in their daily work (for example 

import, export and transit declarations processing, 

duty calculation, guarantee management). A 

comprehensive management information system with 

an ad-hoc report generator is part of the system. 

Our software suite for tax and/or customs satisfies 

European interconnectivity requirements (VIES, NCTS, 

TARIC). C@TS is a true Web application accessible in 

browsers and typically running on Windows Servers 

supporting SQL Server and DB2 databases. 

Consultancy services offered cover the 

establishment of user requirements, functional and 

technical testing, implementation activities and 

quality assurance throughout the life cycle of large 

scale IT projects. We also develop custom software 

for administrators. 

Winfrasoft 

Atrium Court 

The Ring 

Bracknell, RG12 1BW 


Ian Shandling, Director 

Tel: +44 (0) 844 870 0768 

Fax: +44 (0) 844 870 0769 

www.winfrasoft.com 

ians@winfrasoft.com 

Winfrasoft is a security specialist vendor producing 

advanced solutions and appliances for Windows 

Server and Forefront platforms. Perimeter security 

solutions built on Microsoft Forefront’s TMG and 

UAG products are enhanced with unique functionality 

such as quarantine services, cloud single sign on, two 

factor credential registration, advanced auditing and 

ActiveSync filtering for granular mobile estate control. 

TMG solutions include VPN quarantine with 

policy-based end point checking leveraging Windows 

Connection Manager to provide an easy to use, simple 

to deploy VPN quarantine solution for staff, partners 

and customers. UAG solutions offer integrated Swivel 

Secure’s award-winning PINsafe strong authentication 

solution which can be used with phone tokens or in 

tokenless mode according to business needs. 

Certificate Server appliances bring the benefits 

of digital certificates to the small and mid-sized 

organisations that traditionally struggle with the cost 

and complexity of PKI. Certificate Server integrates 

with Active Directory and uses Group Policy with 

auto-enrolment to simplify the distribution of 

certificates, enabling solutions such as Smartcard 

logon and authentication, Microsoft’s DirectAccess, 

and secure wireless networking. 

Winfrasoft makes enterprise class security easy by 

producing solutions with advanced functionality and 

making these accessible to the wider market on the 

world’s most popular hardware and virtual platforms. 

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directory 

company a-z 

XMA 

Wilford Industrial Estate 

Ruddington Lane 

Nottingham 

NG11 7EP 


Jim Wallis, Sales Manager 

Tel: +44 (0)115 846 4000 

www.xma.co.uk 

jim.wallis@xma.co.uk 

XMA is a provider of managed services, solutions 

and products to over 90 per cent of local authorities. 

XMA holds all major local government framework 

accreditations including Value Wales, ESPO, YPO, 

and CBC. 

We partner with leading manufacturers to bring 

you the latest technology to deliver efficiencies and 

work with stakeholders in local government to drive 

through change in ICT. 

We are a Microsoft Gold Partner, a HP Gold 

Preferred Partner, Samsung and Toshiba partner. Our 

specialists cover networking, server and storage, print 

and supplies, client devices, software and AV. 

www.onwindows.com

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