Air France in Gabon: additional flights between Libreville and Paris ...

Air France in Gabon: additional flights between Libreville and Paris ...

Air France in Gabon: additional flights between Libreville and Paris ...


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<strong>Air</strong> <strong>France</strong> <strong>in</strong> <strong>Gabon</strong>:<br />

<strong>additional</strong> <strong>flights</strong> <strong>between</strong><br />

<strong>Libreville</strong> <strong>and</strong> <strong>Paris</strong>-CDG<br />

April 2013<br />


Rendez-vous à <strong>Paris</strong><br />

by<br />

PARIS<br />

7<br />

VOLS<br />


www.airfrance.ga<br />

As À partir from du 01/04/2013. Contact Renseignez-vous <strong>Air</strong> <strong>France</strong> auprès on 01 d’<strong>Air</strong> 79 <strong>France</strong> 64 64 au for 01 more 79 64 <strong>in</strong>formation.<br />


<strong>Air</strong> <strong>France</strong> is cont<strong>in</strong>u<strong>in</strong>g to exp<strong>and</strong> its offer of <strong>flights</strong> to Africa. S<strong>in</strong>ce 31 March<br />

2013, the Company has been operat<strong>in</strong>g a daily flight <strong>between</strong> <strong>Libreville</strong>, the<br />

capital of <strong>Gabon</strong>, <strong>and</strong> <strong>Paris</strong>-Charles de Gaulle. In this way, the Company is<br />

committed to support<strong>in</strong>g the economic development of the fast-grow<strong>in</strong>g African<br />

cont<strong>in</strong>ent.<br />

• A tailor-made offer<br />

Flights are operated by Boe<strong>in</strong>g 777 (B777-200 or B777-300) offer<strong>in</strong>g the choice<br />

<strong>between</strong> 4 travel classes: La Première, Bus<strong>in</strong>ess, Premium Economy, Economy.<br />

The aircraft’s capacity is adapted to dem<strong>and</strong> depend<strong>in</strong>g on the day.<br />

The Boe<strong>in</strong>g 777-200 is equipped with 4 seats <strong>in</strong> La Première, 49 <strong>in</strong> Bus<strong>in</strong>ess, 24<br />

<strong>in</strong> Premium Economy <strong>and</strong> 170 <strong>in</strong> Economy.<br />

The Boe<strong>in</strong>g 777-300 is equipped with 8 seats <strong>in</strong> La Première, 67 <strong>in</strong> Bus<strong>in</strong>ess, 28<br />

<strong>in</strong> Premium Economy <strong>and</strong> 200 seats <strong>in</strong> Economy.<br />


Casablanca 4<br />

4/j + 7/s<br />

Rabat 1 2/j<br />

Marrakech 5 5/j<br />

Algiers 2<br />

5/j + 5/s<br />

Tunis 3<br />

5/j + 4/s<br />

Cairo<br />

AF 7 / KL 5<br />

Nouakchott 7 AF 4<br />

Dakar AF 7<br />

Niamey AF 5<br />

Bamako AF 6<br />

N'Djamena AF 3<br />

Conakry 7 AF 7 Ouagadougou AF 7 Abuja AF 7<br />

Djibouti AF 3<br />

Freetown 6 AF 2<br />

Monrovia 6 AF 2<br />

Bangui AF 1<br />

Abidjan AF 10 11<br />

Accra KL 7<br />

Lomé AF 5<br />

Cotonou AF 5<br />

Lagos AF 7 / KL 7<br />

Port Harcourt AF 7<br />

Malabo AF 7<br />

<strong>Libreville</strong> AF 7<br />

Douala AF 7<br />

Po<strong>in</strong>te Noire AF 5<br />

Yaoundé AF 3 Entebbé KL 6<br />

Brazzaville AF 4<br />

K<strong>in</strong>shasa AF 4<br />

Lu<strong>and</strong>a AF 2 / KL 2<br />

Kigali<br />

KL 6<br />

Lusaka 8 KL 3<br />

Kilim<strong>and</strong>jaro KL 7<br />

Dar es salaam KL 7<br />

Nairobi 9 KQ 12 / KL 7<br />

Harare 8 KL 3<br />

Antananarivo 10<br />

AF 4<br />

1<br />

Rabat: 2 daily <strong>flights</strong> on departure from CDG<br />

2<br />

Algiers: 5 daily <strong>flights</strong> on departure from CDG<br />

+ 5 weekly <strong>flights</strong> on departure from Marseille<br />

Johannesburg<br />

AF 7 / KL 7<br />

3<br />

Tunis: 4 daily <strong>flights</strong> on departure from CDG<br />

+ 1 daily flight on departure from Marseille<br />

+ 2 weekly <strong>flights</strong> on departure from Toulouse<br />

+ 2 weekly <strong>flights</strong> on departure from Nice<br />

Cape Town AF 3 12 4<br />

Casablanca: 3 daily <strong>flights</strong> on departure from CDG<br />

/ KL 4<br />

+ 1 daily flight on departure from Orly<br />

+ 3 weekly <strong>flights</strong> on departure from Marseille (from 15/07/2013 to 01/09/2013)<br />

+ 3 weekly <strong>flights</strong> on departure from Toulouse (+1 from 15/07/2013 to 01/09/2013)<br />

5<br />

Marrakech: 3 weekly <strong>flights</strong> on departure from Marseille<br />

+ 2 weekly <strong>flights</strong> on departure from Toulouse<br />

6<br />

Monrovia / Freetown: 2 weekly <strong>flights</strong> CDG-Monrovia-Freetown-CDG<br />

7<br />

Conakry / Nouakchott: 33 weekly <strong>flights</strong> CDG-Conakry + 4 weekly <strong>flights</strong> CDG-Nouakchott-Conakry<br />

8<br />

Harare / Lusaka: Amsterdam-Harare-Lusaka-Amsterdam<br />

9<br />

Nairobi: KQ 12 (Kenya <strong>Air</strong>ways) = 5 from CDG + 7 from Amsterdam<br />

10<br />

Antananarivo: summer 2013<br />

11<br />

Abidjan: as from 15/04/2013<br />

12<br />

Cape Town: Seasonal service until 11/05/2013

The <strong>Air</strong> <strong>France</strong>-KLM network <strong>in</strong> Africa<br />

Present <strong>in</strong> Africa for close to 75 years, <strong>Air</strong> <strong>France</strong> <strong>and</strong> KLM cont<strong>in</strong>ue to<br />

strengthen their network <strong>in</strong> this region of the world. The Group currently flies<br />

to 42 dest<strong>in</strong>ations <strong>in</strong> Africa, l<strong>in</strong>k<strong>in</strong>g the cont<strong>in</strong>ent to the <strong>Paris</strong>-Charles de Gaulle<br />

<strong>and</strong> Amsterdam-Schiphol hubs with a +8% <strong>in</strong>crease <strong>in</strong> capacity dur<strong>in</strong>g summer<br />

2013.<br />

A partnership agreement with<br />

Kenya <strong>Air</strong>ways for an enhanced<br />

flight offer<strong>in</strong>g to Africa<br />

Thanks to its jo<strong>in</strong>t-venture partnership with Kenya <strong>Air</strong>ways, the <strong>Air</strong> <strong>France</strong>-KLM<br />

Group can offer even more flight frequencies <strong>between</strong> Europe <strong>and</strong> Africa <strong>and</strong> is<br />

exp<strong>and</strong><strong>in</strong>g its network with 6 dest<strong>in</strong>ations:<br />

- Bujumbura (Burundi),<br />

- Kisumu (Kenya),<br />

- Lilongwe (Malawi),<br />

- Mombasa (Kenya),<br />

- Addis Ababa (Ethiopia)<br />

- Khartoum (Sudan)<br />


Dedicated airport staff

Personalized services for African customers<br />

<strong>Air</strong> <strong>France</strong> offers customers on its African routes tailor-made services as soon as they<br />

arrive at the airport, as well as the excellence of French <strong>in</strong>-flight service.<br />

At the airport<br />

• Dedicated airport staff<br />

At <strong>Paris</strong>-Charles de Gaulle, a team of experts from the African cont<strong>in</strong>ent is present<br />

on all <strong>flights</strong> to <strong>and</strong> from Africa, where they provide commercial assistance<br />

to passengers, tak<strong>in</strong>g <strong>in</strong>to account the geopolitical, commercial, regulatory <strong>and</strong><br />

cultural characteristics of each country.<br />

To make passenger h<strong>and</strong>l<strong>in</strong>g easier, <strong>Air</strong> <strong>France</strong> has multicultural teams familiar<br />

with the specific expectations of its <strong>in</strong>ternational customers. On a daily basis,<br />

they welcome close to 5,000 passengers, help<strong>in</strong>g them with check-<strong>in</strong> <strong>and</strong> with<br />

their connections <strong>between</strong> <strong>flights</strong>.<br />

• A more advantageous baggage policy to Africa<br />

<strong>Air</strong> <strong>France</strong> offers a larger baggage allowance than on the rest of its long-haul<br />

network, to most African dest<strong>in</strong>ations. Rules for checked baggage:<br />

- La Première : 3 bags each weigh<strong>in</strong>g up to 32 kg<br />

- Bus<strong>in</strong>ess: 2 bags each weigh<strong>in</strong>g up to 32 kg<br />

- Premium Economy: 2 bags each weigh<strong>in</strong>g up to 23 kg<br />

- Economy: 2 bags each weigh<strong>in</strong>g up to 23 kg<br />

• Special services for families <strong>and</strong> young travellers<br />

<strong>Air</strong> <strong>France</strong> offers a comprehensive range of services for close to 400,000 unaccompanied<br />

children (UM), travell<strong>in</strong>g with <strong>Air</strong> <strong>France</strong> every year.<br />

At <strong>Paris</strong>-Charles de Gaulle, Europe’s largest lounge specifically accommodates<br />

young travellers <strong>in</strong> transit: an area spann<strong>in</strong>g over 200 sq. m is equipped with Sharp<br />

flat-screen televisions <strong>and</strong> Sony playstations for older children, manual activities<br />

for younger children, <strong>and</strong> a wide range of games <strong>and</strong> activities to suit all ages<br />

(babyfoot, board games, magaz<strong>in</strong>es, etc.). Children from the age of 2 can become<br />

members of the Fly<strong>in</strong>g Blue Jeune Frequent flyer programme.<br />

A new latest check-<strong>in</strong> time for<br />

<strong>flights</strong> to Africa<br />

<strong>Air</strong> <strong>France</strong> has modified the latest check-<strong>in</strong> time (latest time after which customers<br />

can no longer check <strong>in</strong> or drop off their baggage) on <strong>flights</strong> to Africa leav<strong>in</strong>g<br />

<strong>Paris</strong>-Charles de Gaulle, up from H-60 m<strong>in</strong>utes to H-90 m<strong>in</strong>utes. This measure<br />

concerns the Company’s entire African network except Johannesburg <strong>and</strong> Cape<br />

Town, <strong>and</strong> aims to achieve excellence <strong>in</strong> terms of on-time performance. The<br />

modified latest check-<strong>in</strong> time also allows to improve baggage performance on<br />

arrival at African stations.<br />


Crews tra<strong>in</strong>ed <strong>in</strong> African culture

The <strong>Paris</strong>-Charles de Gaulle hub:<br />

quick <strong>and</strong> easy connections<br />

On board<br />

At <strong>Paris</strong>-Charles de Gaulle, <strong>Air</strong> <strong>France</strong> customers benefit from quick <strong>and</strong> easy<br />

connect<strong>in</strong>g channels <strong>in</strong> modern build<strong>in</strong>gs. All <strong>in</strong>ternational <strong>flights</strong> are grouped<br />

together <strong>in</strong> term<strong>in</strong>al 2E (1) . Term<strong>in</strong>al 2F is exclusively dedicated to European<br />

(Schengen) (2) <strong>flights</strong> operated by <strong>Air</strong> <strong>France</strong> <strong>and</strong> its SkyTeam alliance partner<br />

airl<strong>in</strong>es. By group<strong>in</strong>g together <strong>Air</strong> <strong>France</strong> operations to the east of the airport,<br />

connect<strong>in</strong>g circuits have been made shorter <strong>and</strong> simpler, allow<strong>in</strong>g customers to<br />

save up to 10 m<strong>in</strong>utes when connect<strong>in</strong>g <strong>between</strong> two <strong>flights</strong>.<br />

• Crews tra<strong>in</strong>ed <strong>in</strong> African culture<br />

More than 2,500 cab<strong>in</strong> crew, belong<strong>in</strong>g to <strong>Air</strong> <strong>France</strong>’s Africa <strong>and</strong> Middle East<br />

Division, are tra<strong>in</strong>ed <strong>in</strong> <strong>in</strong>ternational st<strong>and</strong>ards <strong>and</strong> the specific expectations of<br />

customers on African routes.<br />

• <strong>Air</strong> <strong>France</strong>-KLM staff at African stations<br />

Around 1,000 local staff make up the <strong>Air</strong> <strong>France</strong> <strong>and</strong> KLM teams on the African<br />

cont<strong>in</strong>ent. They receive cont<strong>in</strong>uous tra<strong>in</strong><strong>in</strong>g <strong>in</strong> <strong>in</strong>ternational <strong>in</strong>dustry st<strong>and</strong>ards,<br />

work<strong>in</strong>g on a daily basis to provide customers with the best of <strong>Air</strong> <strong>France</strong> <strong>and</strong><br />

KLM.<br />

• Adapted meal service<br />

To adapt to the early-morn<strong>in</strong>g arrival times of <strong>flights</strong> arriv<strong>in</strong>g from Africa, a new<br />

breakfast service has been <strong>in</strong>troduced <strong>in</strong> Bus<strong>in</strong>ess class <strong>and</strong> Economy class on<br />

<strong>Air</strong> <strong>France</strong> <strong>flights</strong>.<br />

(1) except for <strong>flights</strong> to Caracas, Bogota, Havana, Sa<strong>in</strong>t Mart<strong>in</strong>, Cairo, Dubai <strong>and</strong> Bangkok, with<br />

check-<strong>in</strong> at term<strong>in</strong>al 2F.<br />

(2) from the follow<strong>in</strong>g countries: Germany, Austria, Belgium, Denmark, Spa<strong>in</strong>, Estonia,<br />

F<strong>in</strong>l<strong>and</strong>, <strong>France</strong>, Greece, Hungary, Icel<strong>and</strong>, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway,<br />

Netherl<strong>and</strong>s, Pol<strong>and</strong>, Portugal, Slovakia, Slovenia, Sweden, Switzerl<strong>and</strong> <strong>and</strong> Czech Republic.<br />


An <strong>in</strong>-flight service comb<strong>in</strong><strong>in</strong>g<br />

comfort <strong>and</strong> prestige

La Première, fully-personalized exceptional service<br />

With its La Première class, <strong>Air</strong> <strong>France</strong> has laid down the codes of an outst<strong>and</strong><strong>in</strong>g<br />

service to meet the needs of customers sensitive to the slightest detail, designed<br />

around the three watchwords of consideration, discretion <strong>and</strong> awareness. From<br />

the time the passenger arrives at the airport, to the welcome they receive on<br />

board <strong>and</strong> the monitor<strong>in</strong>g of their baggage, everyth<strong>in</strong>g possible is done to facilitate<br />

their journey <strong>and</strong> encourage them to relax <strong>and</strong> take it easy.<br />

The La Première cab<strong>in</strong> is now available on long-haul <strong>flights</strong> to Abidjan, Johannesburg,<br />

Douala, Malabo, <strong>Libreville</strong>, Yaoundé, Lu<strong>and</strong>a, Abuja <strong>and</strong> Port Harcourt.<br />

At the airport:<br />

exclusive, personalized service<br />

At <strong>Paris</strong>-Charles de Gaulle airport, customers are totally looked after from their<br />

arrival, when a porter takes charge of their baggage, to check-<strong>in</strong> formalities,<br />

<strong>and</strong> then <strong>in</strong> the La Première lounge. This exclusive it<strong>in</strong>erary saves precious time,<br />

allow<strong>in</strong>g passengers to take advantage of the luxurious La Première lounge<br />

at <strong>Paris</strong>-Charles de Gaulle. Designed by <strong>in</strong>terior architect Didier Lefort, the La<br />

Première lounge at <strong>Paris</strong>-Charles de Gaulle provides passengers with over 1,000<br />

sq. m of space where they can d<strong>in</strong>e, relax (bar, spa operated by the Biologique<br />

Recherche br<strong>and</strong>), work or simply take the weight off their feet.<br />

The restaurant features menus designed by Ala<strong>in</strong> Ducasse <strong>and</strong> a selection of the<br />

f<strong>in</strong>est w<strong>in</strong>es from the <strong>Air</strong> <strong>France</strong> cellar. To ensure stress-free, discreet board<strong>in</strong>g,<br />

passengers are <strong>in</strong>formed by lounge staff when their flight is ready to depart,<br />

<strong>and</strong> they are then personally accompanied by car to the aircraft, board<strong>in</strong>g a few<br />

m<strong>in</strong>utes before the doors are shut. Passengers transferr<strong>in</strong>g to an onward flight<br />

at <strong>Paris</strong>-Charles de Gaulle are systematically welcomed as soon as the aircraft<br />

doors are opened, <strong>and</strong> accompanied to the La Première lounge. <strong>Air</strong> <strong>France</strong> is<br />

the only airl<strong>in</strong>e to offer this service.<br />

An <strong>in</strong>-flight service comb<strong>in</strong><strong>in</strong>g<br />

comfort <strong>and</strong> prestige<br />

On board, the passenger’s seat transforms <strong>in</strong>to a real 2-metre long bed, with a<br />

duvet. The seat’s position<strong>in</strong>g offers direct aisle access. The personalized service<br />

enjoyed by La Première passengers helps to make <strong>in</strong>-flight meals a genu<strong>in</strong>e<br />

<strong>in</strong>terlude of relaxed pleasure. Passengers freely choose the dishes they wish<br />

to savour, <strong>in</strong> their own time. <strong>Air</strong> <strong>France</strong> designs its menus <strong>in</strong> the manner of a<br />

gourmet restaurant, us<strong>in</strong>g Servair’s cul<strong>in</strong>ary studio overseen by Joël Robuchon,<br />

the chef with the most Michel<strong>in</strong> stars worldwide <strong>in</strong> 2009, accompanied by<br />

Guy Mart<strong>in</strong>, the chef of the starred Gr<strong>and</strong> Véfour restaurant <strong>in</strong> <strong>Paris</strong>, <strong>and</strong> Jacques<br />

Le Divellec*.<br />

* On <strong>flights</strong> depart<strong>in</strong>g from <strong>Paris</strong>-Charles de Gaulle<br />

At each stage, passengers are constantly pampered by Company personnel.<br />

Consideration, discretion <strong>and</strong> awareness are the three essential qualities of<br />

our ground staff <strong>and</strong> of the 1,500 pursers, hostesses <strong>and</strong> stewards specially<br />

selected from <strong>Air</strong> <strong>France</strong>’s 15,000-strong flight crews to satisfy the expectations<br />

of La Première passengers.<br />


A new lounge spann<strong>in</strong>g over 3,000 sq. m<br />

at <strong>Paris</strong>-Charles de Gaulle

Bus<strong>in</strong>ess, the best of French lifestyle<br />

<strong>Air</strong> <strong>France</strong>’s Bus<strong>in</strong>ess class offer<strong>in</strong>g is constantly evolv<strong>in</strong>g to match the Company’s<br />

exact<strong>in</strong>g st<strong>and</strong>ards <strong>and</strong> all-round attentiveness, as it seeks to provide its customers<br />

with the best of the unique French lifestyle, or art de vivre à la française. From<br />

cab<strong>in</strong> fitt<strong>in</strong>gs to <strong>in</strong>flight meals, the Company provides a service that comb<strong>in</strong>es<br />

comfort <strong>and</strong> modernity, br<strong>in</strong>g<strong>in</strong>g passengers an ever more ref<strong>in</strong>ed service. Every<br />

six months, a new chef offers his gourmet creations on board the Bus<strong>in</strong>ess class<br />

cab<strong>in</strong>*. S<strong>in</strong>ce February 2013, renowned chef Michel Roth has took over from Guy<br />

Mart<strong>in</strong> <strong>and</strong> Joël Robuchon. With these menus, the Company <strong>in</strong>tends to surprise<br />

its customers <strong>and</strong> promote its role of ambassador of f<strong>in</strong>e cuis<strong>in</strong>e.<br />

* On departure from <strong>Paris</strong><br />

Michel Roth, a new Michel<strong>in</strong>-starred<br />

chef <strong>in</strong> Bus<strong>in</strong>ess class<br />

S<strong>in</strong>ce 1st February 2013 <strong>and</strong> for a period of eight months, on all long-haul <strong>flights</strong><br />

depart<strong>in</strong>g from <strong>Paris</strong>-Charles de Gaulle, <strong>Air</strong> <strong>France</strong>’s Bus<strong>in</strong>ess class customers<br />

can enjoy one of the exceptional dishes signed by Michel Roth, Bocuse d’Or<br />

award w<strong>in</strong>ner <strong>and</strong> nom<strong>in</strong>ated Meilleur Ouvrier de <strong>France</strong>. Tak<strong>in</strong>g over from Joël<br />

Robuchon <strong>and</strong> Guy Mart<strong>in</strong> as ambassador of f<strong>in</strong>e French cuis<strong>in</strong>e, Michel Roth<br />

offers six exceptional hot dishes emphasiz<strong>in</strong>g traditional <strong>and</strong> orig<strong>in</strong>al cuis<strong>in</strong>e <strong>in</strong><br />

Bus<strong>in</strong>ess class. His dishes are renewed twice a month for the pleasure of frequent<br />

travelers.<br />

Michel Roth’s cuis<strong>in</strong>e, a mixture of authenticity, simplicity <strong>and</strong> humanity, has its roots<br />

<strong>in</strong> local French produce, where the authentic taste of French cuis<strong>in</strong>e is respected.<br />

This rigor <strong>and</strong> creativity are shared <strong>and</strong> passed on to the Servair chefs who make<br />

the dishes created by Michel Roth for <strong>Air</strong> <strong>France</strong> passengers.<br />

In Bus<strong>in</strong>ess class, <strong>Air</strong> <strong>France</strong> has equipped part of its fleet with a full sleep seat<br />

offer<strong>in</strong>g passengers optimum travel comfort. Over 2-metres long <strong>and</strong> 61 cm wide,<br />

the seat is one of the most spacious, comfortable beds on the market. With simpler,<br />

more <strong>in</strong>tuitive controls, <strong>and</strong> redesigned storage compartments, the seat also<br />

features a new 16/9 video screen.<br />

A new lounge spann<strong>in</strong>g over 3,000<br />

sq. m at <strong>Paris</strong>-Charles de Gaulle<br />

Around the world, <strong>Air</strong> <strong>France</strong> customers travell<strong>in</strong>g <strong>in</strong> Bus<strong>in</strong>ess cab<strong>in</strong> have access<br />

to 500 Bus<strong>in</strong>ess lounges, <strong>in</strong>clud<strong>in</strong>g 50 <strong>Air</strong> <strong>France</strong> lounges, offer<strong>in</strong>g a wide range<br />

of services <strong>in</strong> a calm <strong>and</strong> welcom<strong>in</strong>g environment, away from the bustle of the<br />

airport.<br />

<strong>Air</strong> <strong>France</strong> currently offers the largest Bus<strong>in</strong>ess class lounge on its network at<br />

<strong>Paris</strong>-Charles de Gaulle. Spann<strong>in</strong>g over 3,000 sq. m <strong>and</strong> dedicated to customers’<br />

well-be<strong>in</strong>g, this new lounge, designed by Noé Duchaufour-Lawrance, allows<br />

passengers to make the most of their time prior to take-off or <strong>between</strong> <strong>flights</strong>. In<br />

this haven of peace, an offer of hot food supplements the snacks <strong>and</strong> beverages<br />

already provided <strong>in</strong> other <strong>Air</strong> <strong>France</strong> lounges. Wi-Fi access, touch screens <strong>and</strong><br />

self-service computers allow passengers to work <strong>in</strong> peace while a Clar<strong>in</strong>s beauty<br />

care <strong>and</strong> massage service tempts passengers to relax before board<strong>in</strong>g.<br />

• On arrival at <strong>Paris</strong>-Charles de Gaulle, all of the services to start your day right<br />

On their arrival at <strong>Paris</strong>-Charles de Gaulle, the Arrival lounge <strong>in</strong> Term<strong>in</strong>al 2C welcomes<br />

customers from 5:00 a.m. to 2:00 p.m. Spacious shower facilities, clothes<br />

steam<strong>in</strong>g, breakfast, a work area equipped with computers, <strong>in</strong>ternational newspapers<br />

<strong>and</strong> magaz<strong>in</strong>es, a service for book<strong>in</strong>g transportation to <strong>Paris</strong>: everyth<strong>in</strong>g is<br />

done to put the customer <strong>in</strong> the best condition to start the work day.<br />


Premium Economy:<br />

more comfortable way of travell<strong>in</strong>g

Premium Economy, enhanced comfort<br />

Available on all <strong>flights</strong> operated by <strong>Air</strong> <strong>France</strong> to Africa, the Premium Economy<br />

cab<strong>in</strong> creates a new, more comfortable way of travell<strong>in</strong>g for bus<strong>in</strong>ess or pleasure<br />

at affordable prices <strong>in</strong> a separate cab<strong>in</strong> offer<strong>in</strong>g 40% more space than Economy<br />

Class.<br />

<strong>Air</strong> <strong>France</strong> provides a seat which recl<strong>in</strong>es to 123° with<strong>in</strong> a rigid shell to protect<br />

passenger space <strong>and</strong> privacy. The 48cm-wide seat has 10cm-wide leather<br />

armrests enabl<strong>in</strong>g each passenger to rest their elbows without <strong>in</strong>trud<strong>in</strong>g on their<br />

neighbours. Seats are also equipped with a large, 10.4-<strong>in</strong>ch (26-cm) <strong>in</strong>-seat<br />

video screen giv<strong>in</strong>g access to the 600 hours of on-dem<strong>and</strong> enterta<strong>in</strong>ment provided<br />

on <strong>Air</strong> <strong>France</strong> long-haul services.<br />

Economy, your essential <strong>Air</strong> <strong>France</strong><br />

In the Economy cab<strong>in</strong>, passengers can enjoy the essentials of <strong>Air</strong> <strong>France</strong> service<br />

at attractive prices. The 44cm-wide seats recl<strong>in</strong>e to 119°, with a slid<strong>in</strong>g seat pan,<br />

adjustable headrest <strong>and</strong> footrest, a tray with rounded corners, <strong>and</strong> storage for<br />

spectacles <strong>and</strong> dr<strong>in</strong>k<strong>in</strong>g glasses.<br />

The armrests fold back completely, even when the seat is <strong>in</strong> the recl<strong>in</strong><strong>in</strong>g position,<br />

mak<strong>in</strong>g life easier for families travell<strong>in</strong>g together. Seats are also equipped with a<br />

6.4 <strong>in</strong>ch <strong>in</strong>-seat video screen so that passengers can enjoy <strong>Air</strong> <strong>France</strong>’s <strong>in</strong>-flight<br />

enterta<strong>in</strong>ment programme to the full.<br />

Each month, <strong>Air</strong> <strong>France</strong> adds new material to its long-haul <strong>in</strong>-flight enterta<strong>in</strong>ment<br />

programme compris<strong>in</strong>g films, cult TV series, news, themed channels <strong>and</strong><br />

music.<br />


Servair, lead<strong>in</strong>g airl<strong>in</strong>e caterer <strong>in</strong> Africa

Servair, lead<strong>in</strong>g airl<strong>in</strong>e caterer <strong>in</strong> Africa<br />

Servair, an <strong>Air</strong> <strong>France</strong> subsidiary <strong>and</strong> lead<strong>in</strong>g airl<strong>in</strong>e caterer, is particularly present<br />

on the African cont<strong>in</strong>ent.<br />

Servair <strong>in</strong> <strong>Gabon</strong><br />

At the Léon Mba airport <strong>in</strong> <strong>Libreville</strong>, Servair <strong>Gabon</strong> has been offer<strong>in</strong>g a wide<br />

range of cater<strong>in</strong>g services s<strong>in</strong>ce 1989. It manages the entire range of cul<strong>in</strong>ary<br />

<strong>and</strong> logistics skills to meet highly-diversified expectations: clean<strong>in</strong>g services,<br />

VIP lounge management, <strong>in</strong>stallation of duty-free boutiques, gastronomic meal<br />

service for company events, etc.<br />

Servair <strong>Gabon</strong> comb<strong>in</strong>es all the benefits of cutt<strong>in</strong>g-edge logistics systems <strong>in</strong><br />

terms of reactivity, production <strong>and</strong> rout<strong>in</strong>g capacities: from prepar<strong>in</strong>g the order<br />

through to delivery, the Servair <strong>Gabon</strong> teams are committed to guarantee<strong>in</strong>g<br />

a high-quality service, while strictly comply<strong>in</strong>g with food safety <strong>and</strong> hygiene<br />

st<strong>and</strong>ards.<br />

Synonymous with cul<strong>in</strong>ary excellence worldwide, Servair <strong>Gabon</strong> permanently<br />

<strong>in</strong>novates <strong>in</strong> order to create new recipes <strong>and</strong> new flavours. The company uses<br />

fresh, local produce <strong>in</strong> the preparation of diverse dishes, comb<strong>in</strong><strong>in</strong>g traditionally<strong>in</strong>spired<br />

recipes with <strong>in</strong>novative flavours.<br />

Each Servair centre offers the service quality of a local partner <strong>and</strong> promotes<br />

the local economy. The company is currently a member of the AFRAA (African<br />

<strong>Air</strong>l<strong>in</strong>es Association), <strong>in</strong> charge of ensur<strong>in</strong>g efficient cooperation <strong>between</strong> airl<strong>in</strong>es<br />

<strong>and</strong> work<strong>in</strong>g towards the economic <strong>and</strong> social <strong>in</strong>tegration of African countries.<br />

Present <strong>in</strong> 16 airports on the cont<strong>in</strong>ent, Servair employs a workforce of some<br />

2,500 people <strong>in</strong> Africa.<br />


SkyPriority: exclusive advantages<br />

from check-<strong>in</strong> to baggage delivery

SkyPriority: exclusive advantages<br />

from check-<strong>in</strong> to baggage delivery<br />

At SkyTeam level, SkyPriority delivers the most exclusive benefits offered by<br />

the Alliance’s 19 member airl<strong>in</strong>es to ensure the smoothest possible experience<br />

for passengers travell<strong>in</strong>g <strong>in</strong> La Première, Bus<strong>in</strong>ess, Premium Economy class<br />

as well as SkyTeam Elite Plus members. The <strong>in</strong>stantly-recognizable SkyPriority<br />

logo is pr<strong>in</strong>ted on board<strong>in</strong>g cards <strong>and</strong> features on all airport signage. The free<br />

service offers eligible passengers priority at check-<strong>in</strong>, faster, privileged access to<br />

security checks <strong>and</strong> customs formalities, plus priority board<strong>in</strong>g*. Moreover, when<br />

disembark<strong>in</strong>g, customers are among the first to leave the plane <strong>and</strong> benefit from<br />

priority baggage delivery on arrival.<br />

SkyTeam is the first airl<strong>in</strong>e alliance to offer Premium passengers a series of<br />

priority ground services. SkyPriority is currently available at over 1,000 airports<br />

worldwide<br />

SkyTeam Go Africa<br />

In 2012, the SkyTeam alliance launched the Go Africa pass enabl<strong>in</strong>g customers<br />

to save money while enjoy<strong>in</strong>g greater flexibility on <strong>flights</strong> operated <strong>in</strong> Africa by<br />

Kenya <strong>Air</strong>ways.<br />

Customers who have purchased a Go Africa pass can use <strong>between</strong> 3 <strong>and</strong> 16<br />

flight coupons. Fares are calculated on the basis of the number of miles flown<br />

without stop-overs, offer<strong>in</strong>g reductions of up to 75% on classic fares depend<strong>in</strong>g<br />

on the it<strong>in</strong>erary. Passengers benefit from fully flexible travel dates. They can beg<strong>in</strong><br />

<strong>and</strong> end their trip <strong>in</strong> the country of their choice, no m<strong>in</strong>imum duration of stay is<br />

required <strong>and</strong> the maximum duration corresponds to the <strong>in</strong>tercont<strong>in</strong>ental ticket’s<br />

expiry date.<br />

SkyTeam Go Africa is available for people travell<strong>in</strong>g on bus<strong>in</strong>ess or for leisure on<br />

one of the 19 SkyTeam member airl<strong>in</strong>es, as part of an <strong>in</strong>tercont<strong>in</strong>ental round trip<br />

to Africa or a Go round the World ticket.<br />

* At all airports where local <strong>in</strong>frastructure <strong>and</strong> legislation allow<br />


Fly<strong>in</strong>g Blue Petroleum: Europe’s lead<strong>in</strong>g frequent<br />

flyer programme for oil <strong>and</strong> gas <strong>in</strong>dustry dest<strong>in</strong>ations

Fly<strong>in</strong>g Blue, the lead<strong>in</strong>g frequent flyer programme<br />

Fly<strong>in</strong>g Blue, Europe’s lead<strong>in</strong>g frequent flyer programme with 21 million members,<br />

groups together 31 airl<strong>in</strong>e <strong>and</strong> over 100 non-airl<strong>in</strong>e partners. The more frequently<br />

its members travel, the more their loyalty is rewarded. customers can access a<br />

whole raft of services specially designed to make travell<strong>in</strong>g more enjoyable.<br />

On the www.airfrance.fr <strong>and</strong> www.klm.com websites, members are free to<br />

consult their account, directly order their award tickets or request mile updates.<br />

On the www.fly<strong>in</strong>gblue.com website, members can easily book promotional<br />

award tickets exclusively available onl<strong>in</strong>e: Promo Awards @ . Members can also<br />

consult the many ways to earn <strong>and</strong> spend their miles as well as an exhaustive<br />

list of all the programme’s partner offers <strong>in</strong> “Fly<strong>in</strong>g Blue Store”. New members<br />

have access to a clear presentation of Fly<strong>in</strong>g Blue with a detailed description<br />

of the different benefits that come with each status, together with videos <strong>and</strong><br />

tutorials.<br />

Fly<strong>in</strong>g Blue Petroleum<br />

Fly<strong>in</strong>g Blue Petroleum is Europe’s lead<strong>in</strong>g frequent flyer programme for oil <strong>and</strong><br />

gas <strong>in</strong>dustry dest<strong>in</strong>ations. The programme gives its 60,000 members <strong>in</strong> its 95 oil<br />

<strong>and</strong> gas <strong>in</strong>dustry dest<strong>in</strong>ations access to a range of exclusive benefits that come<br />

with be<strong>in</strong>g a member of a private club.<br />

Fly<strong>in</strong>g Blue Club Africa<br />

Fly<strong>in</strong>g Blue Club Africa is a community site for Fly<strong>in</strong>gBlue members work<strong>in</strong>g with<br />

or on the African cont<strong>in</strong>ent, <strong>and</strong> who wish to exchange <strong>in</strong>formation with their<br />

peers or obta<strong>in</strong> advice <strong>and</strong> contacts related to their bus<strong>in</strong>ess <strong>in</strong> Africa.<br />


Stay connected with <strong>Air</strong> <strong>France</strong>’s mobile<br />

websites <strong>and</strong> apps

The latest technologies serv<strong>in</strong>g our customers<br />

AF Connect,<br />

an exclusive, free service<br />

When book<strong>in</strong>g their flight, customers benefit from «AF Connect,» an exclusive,<br />

free service, with no registration or subscription, which proactively <strong>in</strong>forms customers<br />

of any changes <strong>and</strong> irregularities dur<strong>in</strong>g their trip.<br />

With the cell phone number <strong>and</strong> e-mail address provided by the customer when<br />

purchas<strong>in</strong>g their trip, <strong>Air</strong> <strong>France</strong> will <strong>in</strong>form <strong>and</strong> propose an alternative, from<br />

14 days before departure, either by telephone, text message or e-mail, of any<br />

delay or flight cancellation, a change <strong>in</strong> gate or after takeoff, delayed baggage<br />

delivery.<br />

To be personally notified, each customer must ensure that <strong>Air</strong> <strong>France</strong> has a sure<br />

way of contact<strong>in</strong>g them by provid<strong>in</strong>g contact details (phone, mobile or email) that<br />

they will be us<strong>in</strong>g dur<strong>in</strong>g their trip. This <strong>in</strong>formation can be provided at time of<br />

book<strong>in</strong>g, either via a call center, an <strong>Air</strong> <strong>France</strong> ticket office, a travel agency, on a<br />

website or via the «Manage your reservations» section on www.airfrance.fr.<br />

Apps <strong>and</strong> mobile websites<br />

<strong>Air</strong> <strong>France</strong> offers its customers equipped with a smartphone many free apps <strong>and</strong><br />

a mobile website (http://mobile.airfrance.com) which, among other th<strong>in</strong>gs, enables<br />

them to buy a ticket <strong>and</strong> manage their reservation directly from their mobile.<br />

The «my account» section means all customers can fill <strong>in</strong> <strong>and</strong> save personal data<br />

<strong>in</strong> order to make reservations, check <strong>in</strong> or make changes <strong>in</strong> just a few clicks.<br />

With this service, they can also check <strong>in</strong> from 30 hours before the latest check-<strong>in</strong><br />

time <strong>and</strong> receive their board<strong>in</strong>g pass by e-mail or on their mobile phone.<br />

On iPhone <strong>and</strong> Android, <strong>Air</strong> <strong>France</strong> has launched two new applications for free<br />

download: «Meilleures offres by <strong>Air</strong> <strong>France</strong>» on iPhone, <strong>and</strong> the new «<strong>Air</strong> <strong>France</strong>»<br />

app on iPad. With great visuals to <strong>in</strong>spire a desire for travel, easy navigation <strong>and</strong><br />

direct access to the best fares to prepare for their trip, customers can fly away<br />

at the best price <strong>and</strong> enjoy <strong>Air</strong> <strong>France</strong>’s dest<strong>in</strong>ation guide.<br />

Before <strong>and</strong> after your trip,<br />

f<strong>in</strong>d <strong>Air</strong> <strong>France</strong> on Facebook<br />

<strong>and</strong> Twitter<br />

In Africa, <strong>Air</strong> <strong>France</strong> <strong>and</strong> KLM have <strong>in</strong>creased direct contact with their customers<br />

on Facebook <strong>and</strong> Twitter.<br />

<strong>Air</strong> <strong>France</strong> <strong>and</strong> KLM’s Facebook pages have close to 4.5 million fans, with more<br />

than 150,000 African fans on the <strong>Air</strong> <strong>France</strong> page. Both airl<strong>in</strong>es feed their respective<br />

walls daily with <strong>in</strong>formation about their products <strong>and</strong> services, contests<br />

<strong>and</strong> dedicated special offers for fans.<br />

On Twitter, <strong>Air</strong> <strong>France</strong> has nearly 300,000 followers. The airl<strong>in</strong>e responds directly<br />

to passengers to create better l<strong>in</strong>ks with its customers on its @<strong>Air</strong><strong>France</strong> account,<br />

as well as on accounts dedicated to current news <strong>in</strong> some African countries<br />

(Morocco @<strong>Air</strong>franceMA, Tunisia @<strong>Air</strong>franceTN, Nigeria @<strong>Air</strong>franceNIG, Côte<br />

d’Ivoire @<strong>Air</strong>franceCI <strong>and</strong> Algeria @<strong>Air</strong>franceDZ).<br />

On Facebook <strong>and</strong> Twitter, <strong>Air</strong> <strong>France</strong> <strong>and</strong> KLM offers assistance to passengers<br />

24/7, <strong>in</strong> 5 languages.<br />


The <strong>Air</strong> <strong>France</strong> Foundation:<br />

20 years of service to children<br />

© association PADEM

The <strong>Air</strong> <strong>France</strong> Foundation:<br />

20 years of service to children<br />

S<strong>in</strong>ce its launch <strong>in</strong> 1992, the <strong>Air</strong> <strong>France</strong> Corporate Foundation has been support<strong>in</strong>g<br />

projects for children <strong>and</strong> young people who are sick, disabled or <strong>in</strong> great<br />

difficulty, <strong>in</strong> <strong>France</strong> <strong>and</strong> other countries where the airl<strong>in</strong>e is present.<br />

• The Foundation <strong>in</strong> <strong>Gabon</strong>, a partner of the French Red Cross<br />

The <strong>Air</strong> <strong>France</strong> Foundation has been support<strong>in</strong>g <strong>and</strong> subsidiz<strong>in</strong>g the French Red<br />

Cross s<strong>in</strong>ce 2011 as part of a prevention campaign for HIV-positive mothers.<br />

This project provides food for pregnant women liv<strong>in</strong>g with HIV. They are taken<br />

care of at ten treatment centers <strong>in</strong> <strong>Gabon</strong> <strong>and</strong> <strong>in</strong>formed about breastfeed<strong>in</strong>g<br />

protection, which aims to contribute to reduc<strong>in</strong>g the mortality rate of <strong>in</strong>fants born<br />

to carrier mothers.<br />

The program also aims to improve the proper monitor<strong>in</strong>g of antiretroviral treatment<br />

of <strong>in</strong>fected pregnant women, through the distribution of monthly food<br />

vouchers <strong>and</strong> <strong>in</strong>centives for protected breastfeed<strong>in</strong>g.<br />


<strong>Air</strong> <strong>France</strong> offers a daily flight <strong>between</strong><br />

<strong>Paris</strong>-Charles de Gaulle <strong>and</strong> <strong>Libreville</strong>

<strong>Air</strong> <strong>France</strong> <strong>in</strong> <strong>Gabon</strong><br />

On 7 October 1933, <strong>Air</strong> <strong>France</strong> was born from the merger of five French airl<strong>in</strong>es:<br />

<strong>Air</strong> Union, <strong>Air</strong> Orient, Société Générale de Transport Aérien (SGTA), the CIDNA<br />

<strong>and</strong> Aéropostale. It is one of the few airl<strong>in</strong>es to have been created before the<br />

Second World War.<br />

• March 1937: launch of the first services by Aéromaritime <strong>between</strong> Dakar <strong>and</strong><br />

Cotonou. There were several stopovers to transport mail <strong>and</strong> cargo, <strong>in</strong>clud<strong>in</strong>g<br />

Port Gentil. In Dakar, the connection was operated by <strong>Air</strong> <strong>France</strong> to South America,<br />

Morocco <strong>and</strong> <strong>France</strong>.<br />

• After the war, <strong>Air</strong> <strong>France</strong> services resumed with a Dakar - Baloma - Conakry<br />

- Robertsfield - Abidjan - Accra - Lome - Cotonou - Lagos - Douala - <strong>Libreville</strong><br />

- Port Gentil - Po<strong>in</strong>te Noire - Brazzaville route, operated by Lockheed Lodestar,<br />

Junkers JU 52 <strong>and</strong> DC-3.<br />

• 1952: an <strong>Air</strong> <strong>France</strong> ticket office was opened <strong>in</strong> <strong>Libreville</strong>. <strong>Air</strong> <strong>France</strong> started<br />

operat<strong>in</strong>g services to this city on the <strong>Paris</strong>-Algiers-Kano-Douala-<strong>Libreville</strong>-Brazzaville<br />

route, operated by Constellation.<br />

• 22 October 1958: <strong>Air</strong> <strong>France</strong> launched its first nonstop <strong>Paris</strong> – Port Gentil flight,<br />

which cont<strong>in</strong>ued on to <strong>Libreville</strong> <strong>and</strong> Brazzaville.<br />

• 1977: <strong>Air</strong> <strong>France</strong> <strong>and</strong> <strong>Air</strong> <strong>Gabon</strong> launch a jo<strong>in</strong>t <strong>Paris</strong>- <strong>Libreville</strong> service with<br />

stopovers <strong>in</strong> Nice, Geneva <strong>and</strong> Rome, with four weekly <strong>flights</strong> by <strong>Air</strong> <strong>Gabon</strong><br />

Boe<strong>in</strong>g 747 «combi».<br />

• 1981: U.T.A. <strong>and</strong> the Angolan airl<strong>in</strong>e TAAG launched a weekly <strong>Paris</strong>-<strong>Libreville</strong>-<br />

Lu<strong>and</strong>a service, operated by UTA’s DC.10-30 or by TAAG’s Boe<strong>in</strong>g 707.<br />

• 1983: three U.T.A. <strong>flights</strong> served the capital of <strong>Gabon</strong> by DC-10 or 747: <strong>Paris</strong>-Marseille-<strong>Libreville</strong>,<br />

<strong>Paris</strong>-Lagos-<strong>Libreville</strong> <strong>and</strong> a nonstop flight from <strong>Paris</strong> to<br />

<strong>Libreville</strong>.<br />

• 1 January 1992: <strong>Air</strong> <strong>France</strong> took over the lease management of U.T.A. <strong>and</strong><br />

started operat<strong>in</strong>g the <strong>Paris</strong>-<strong>Libreville</strong>-Johannesburg <strong>and</strong> <strong>Paris</strong>-Lagos-<strong>Libreville</strong><br />

routes by Boe<strong>in</strong>g 747. Port-Gentil was served from <strong>Libreville</strong> by <strong>Air</strong> <strong>Gabon</strong>, as a<br />

connection with <strong>Air</strong> <strong>France</strong>’s <strong>Paris</strong>-<strong>Libreville</strong> route.<br />

• 1995: <strong>Air</strong> <strong>France</strong> served <strong>Libreville</strong> with three weekly nonstop <strong>flights</strong>, by Boe<strong>in</strong>g<br />

747 <strong>and</strong> <strong>Air</strong>bus A310.<br />

• 1998: <strong>Air</strong> <strong>France</strong> operated three weekly <strong>Paris</strong>-<strong>Libreville</strong> <strong>flights</strong> by A310-300,<br />

the fourth be<strong>in</strong>g operated by A340-300.<br />

• 2005: <strong>Air</strong> <strong>France</strong> started operat<strong>in</strong>g the Boe<strong>in</strong>g 777-200 on its <strong>Paris</strong>-Charles de<br />

Gaulle – <strong>Libreville</strong> route, with four weekly <strong>flights</strong>.<br />

• 2010: five weekly frequencies to <strong>Libreville</strong>.<br />

• 2013: <strong>Air</strong> <strong>France</strong> offers daily <strong>flights</strong> <strong>between</strong> <strong>Paris</strong>-Charles de Gaulle <strong>and</strong><br />

<strong>Libreville</strong><br />


<strong>Air</strong> <strong>France</strong> Press Office - April 2013<br />

http://corporate.airfrance.com/en - @AFnewsroom

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