Corporate Social Responsibility Report 2008 As ... - Access Bank

accessbankplc.com

Corporate Social Responsibility Report 2008 As ... - Access Bank

Corporate Social Responsibility Report 2008

Ethical supplier relations

The mechanisms that allow customers to complain are as

follows:

(a) Ombudsman direct telephone line no:

+234 1 280 2241.

(b) Ombudsman email address:

complaints.ombudsman@accessbankplc.com.

Access Bank Plc’s commitment to ethical supplier

relations is reflected in our operating standards for

purchasing and the selection of suppliers. The

Group recognises that our dealings with suppliers

often take place in cultures with different norms

and values. The Bank therefore expects its suppliers

to have a natural respect for ethical standards in

the context of their own particular culture.

(c) Letters to:

Access Bank Ombudsman Unit

No. 1, Idowu Taylor Street

Victoria Island

Lagos.

(d) Through Access Bank’s Contact Centre Nos.

+234 1 271 2005-7.

(e) SMS to: +234 802 616 3719.

We work with suppliers to balance corporate social

responsibility with price and risk. Our relationships with

suppliers are based on the principle of fair and honest

dealings at all times and in all ways.

Access Bank has a Procurement and Expenditure Policy

which states the general acceptable behaviour for relating

with vendors, the procedure for the registration of

vendors and standard operating procedures for

procurement.

(f) Customer care email address:

customercare@accessbankplc.com

(g) Complaints forms.

(h) General: call Access Bank’s general lines, write to any

member of Executive Management of Access Bank Plc.

Supplier selection/registration: The Bank implements a

transparent tender process for contract awards. Vendor

selection is done based on clear and objective criteria

including distributorship/agency license, technical

capability, experience and track record, price and

geographical spread. Vendors are scored and the highest

scoring vendors are selected.

Supplier evaluation: Vendor performance is reviewed

bi-annually based on feedback provided by the different

end users and clear objective criteria which include track

record, good geographical coverage, price/cost, response

time, accredited distributors and number of complaints.

Supplier engagement: A quarterly forum is held with

suppliers and feedback from these meetings is integrated

into our processes where possible. The fora have enabled

us to improve our supplier relations and in turn helped

our suppliers improve on their processes. This has resulted

in reduced costs and improved efficiency.

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