Customer digest JULY-AUGUST, 2011 ENGLISH.cdr - Access Bank

accessbankplc.com

Customer digest JULY-AUGUST, 2011 ENGLISH.cdr - Access Bank

Masoyi Obed Ali (Winner) having handshakes with Obinna Consumer Protection Council (CPC) and Ejikeme Victor Ohalete, Team Lead Product Management Team looks on.

ACCESS BANK PLC

VOLUME 18 NO. 07

A P A S S I O N F O R E X C E L L E N C E

Access Bank Wins FT/IFC ‘’Sustainable

Bank of the Year’’ Award

JULY - AUGUST 2011

What I Need To Know

The Access Bank

DOMICILIARY ACCOUNT

CHEQUE BOOK

The Group Managing Director/CEO, Access Bank Plc, Aigboje Aig-Imoukhuede; Vice President for Business Advisory, International

Finance Corporation (IFC), Rachel Kyte, during the presentation of the Financial Times/International Finance Corporation's

“Sustainable Bank of the Year Award” to Access Bank in London.

the very strong entries we have received across all categories. It's

going to be a challenge for the judging panel to pick the winners

from such a high-quality group”.







Features

1st cheque booklet is free

Cheque book available on your GBP, USD

or EURO account

Cheque book withdrawal is valid across

Access Bank counter only

Domiciliary account cheques cannot be

paid through any bank other than

Access Bank

Deposits and withdrawal of foreign

currency cash

Eligible for Access Bank Visa Card

ccess Bank has emerged the winner of the 2011 FT/IFC

Sustainable Bank of the Year Award (Middle East and

Africa) category. This announcement was made at the

AGala Dinner in London attended by about 200 key senior decisionmakers

in finance and sustainability.

The award is in recognition of Access Bank's leadership

commitment to global best practice in Environmental, Social and

Governance, (ESG) performance and is also an affirmation of the

Bank's pioneering role in Sustainability and responsible business

practice in our operating environment.

A total of 187 entries were received from 161 institutions in 61

countries; and entries submitted in the “Sustainable Bank of the

Year” category were from 13 institutions including GTBank

(Nigeria); United Bank (Bahrain), Bank of Palestine (Palestine),

BMCE Bank (Morocco), Capital Bank of Jordan (Jordan), Doha

Bank (Qatar), Ecobank (Mali), Exim Bank (Tanzania), Millennium

bim (Mozambique), National Bank of Abu Dhabi (United Arab

Emirates), Standard Bank (South Africa) and Ned Bank (South

Africa), a past winner of the award.

Martin Dickson, FT Deputy Editor and Co-Chair of the awards

judging panel, had earlier stated that “this year's shortlist reflects

L-R: Muluku Souleymane Traore, Principal Country Officer, IFC - Global Financial Markets -

Trade Finance - West & Central Africa; Banjo Adegbohungbe- Group Head, Global Trade &

Payments Access Bank Plc; Gboyega Songonuga, Principal Finance Officer, Regional

Head, Trade Finance - Africa Global Financial Markets Department, IFC; Bonnie Galat,

Global Head, Business Development IFC Short Term Finance; Joseph Akwasi Kuma, Trade

Finance Officer IFC-Global Financial Markets - GTFP- West & Central Africa.

At the 4th International Finance Corporation's Global Trade

Finance Programme (GTFP) Bank Partners meeting held in

Access Bank's emergence as the winner of this coveted award

signals the Bank's leadership in Sustainability performance and a

commendation of its support for other financial institutions in

the adoption of responsible business practice and incorporation

of environmental, social and governance considerations into

their business operations.

The FT/IFC Sustainable Finance Awards evolved out of the FT

Sustainable Banking Awards, which over five years established

themselves as the world's leading awards for banks and other

institutions focused on sustainable development.

Since its inaugural edition in 2005, the FT/IFC Sustainable

Finance Awards has gained an overwhelming acceptance as

evidenced by the increase in the total number of entries received

and participating institutions and countries yearly. Arguably, the

most prestigious global banking awards hence its description as

the “Oscar’s of Banking”, that significantly promotes best

practice in triple bottom line banking.

Access Bank Wins the "Most Active GTFP Issuing

Bank in Africa” Award

Istanbul, Turkey, on May 24 and 25, 2011, Access Bank

won its fourth consecutive ‘’Issuing Bank Award’’ under

the Global Trade Finance Programme and a second

award as the "Most Active GTFP Issuing Bank in Africa".

In the past, the Bank has been recognised for

“Innovation in Trade Structures" (2007), "Best GTFP

Network Bank” (2008) and as the "Most Active GTFP

Issuing Bank in Africa” at the 2010 meeting.

The Global Trade Finance Programme extends and

complements the capacity of banks to deliver trade

financing by providing risk mitigation in challenging

markets where trade lines may be limited. There are over

400 banks in the programme, including over 200

issuing banks, 54 of which are in Africa.

Access Bank has been winning the ‘’Issuing Bank

Award’’ at every GTFP Partners Meeting since inception.

Benefits

Convenient payments using your

domiciliary account cheque

Convenient withdraw from your

domiciliary accounts without leaving your

home/office

For more information, please contact

Access Bank Plc

Plot 1665, Oyin Jolayemi Street, Victoria

Island, Lagos

T: 01-2712005-7

E: contactcenter@accessbankplc.com

www.accessbankplc.com

How are we doing?

Complaints or Commendations?

Please call Contact Center:

+234-01-2712005-7, 01-7332000, 01-280 5619

4638100, 2802500, 08026163719 or

Customer Hotlines at designated branches or

The Customers’ Ombudsman: 01-2802241

Switchboard: 01-2805629 or

Send a mail to:

contactcenter@accessbankplc.com,

customerexperiencemanagement@accessbankplc.com

complaints.ombudsman@accessbankplc.com

or chat with us live @ www.accessbankplc.com

Your feedback is invaluable to us.

PLACES YOU CAN REACH US: www.accessbankplc.com | Our branches

Our Contact Center: +234-01-2712005 - 7, 7332000, 4638100, 2802500, 08026163719 | Our Switch Board: 01-2805628-9


VOLUME 18 NO. 07 JULY - AUGUST 2011

KEEPING HEALTHY

Prevent your household from

Malaria this Rainy Season

The rainy season does not only bring floods,

it also causes traffic jams. Pools of stagnant

or slow-flowing water from rain provide a

breeding ground for insects such as

mosquitoes that transmit diseases like

malaria.

Malaria is caused by an infection of the red

blood cells with a tiny organism or parasite

called protozoa.

These organisms are carried from person to

person by the anopheles mosquito. When

anopheles mosquito bites an infected

person, it sucks up blood containing the

parasite, which may then be passed on to

the mosquito's next victim.

What are the Symptoms?

The main symptom of malaria is a fever that

occurs in regular episodes, with sweating,

shivers and exhaustion. In some cases, it can

affect the brain or kidneys.

Preventive Measures

The most effective step is to avoid being

bitten by mosquitoes.

Corporate Social Responsibility

This can be achieved by:

Eradicating mosquito breeding sites

Using effective insect repellent

Using mosquito nets to avoid being bitten

by the insect

Using prescribed malaria drugs to fight the

parasite before it incubates

Wearing long-sleeved clothing

Keep your household healthy always by

following these preventive measures to help

eradicate malaria for good.

In the event that you are bitten by the insect,

please consult your doctor before taking any

medication.

The Group Managing Director/CEO, Access Bank Plc, Aigboje Aig-

Imoukhuede (right) with other FT/IFC awardees during the

presentation of the Financial Times/International Finance

Corporation's “Sustainable Bank of the Year Award” to Access Bank in

London.

Vice President for Business Advisory, International Finance

Corporation (IFC), Rachel Kyte, (2nd left), Group Managing

Director/CEO, Access Bank Plc, Aigboje Aig-Imoukhuede (right) and

other awardees during the presentation of the Financial

Times/International Finance Corporation's “Sustainable Bank of the

Year Award” to Access Bank in London.

Nana Yaw Koranteng, Head - Corporate Banking, Access Bank Ghana

presenting a cheque donation and items on behalf of the Bank to Dr.

Mrs. Asomanin, Senior Medical Officer in Charge of Sickle Cell at the

hospital visited.

Access Bank Wins ‘’Lagos State Corporate Social

Responsibility Gold Award’’

In recognition of its innovative community

investment initiatives, Access Bank Plc has

won the Lagos State Corporate Social

Responsibility Gold Award. This award

symbolises the Bank’s outstanding role in

inspiring Nigerian youths towards

educational and personal development.

The award which is organized by the Lagos

State CSR Award Committee, through the

Ministry of Education, celebrates the role of

corporate, organisations in the economic

development and social transformation of

Lagos State in the areas of HIV/AIDS, Social

Development and Education.

The Lagos State CSR Awards evolved out of

the ‘’Jam Feast Project,’’ which is an initiative

of the Lagos State Government to reward

creativity and entrepreneurship. ‘’Jam Feast

Project’’ is a programme designed to unlock

potentials of the knowledge triangle by

striking the right balance between scientific

cum educational excellence and innovative

business acumen. The programme

encourages the application of Science and

Art (expressions) as a tool to encourage and

provide direction to young people as well as

using invention and entrepreneurship to

reduce social vices such as HIV/AIDS.

Access Bank was selected as one of the top

ten (10) brands from a list of one hundred

and twenty (120) organizations that have

contributed to young people's self esteem,

self discovery, family values as well as exhibit

high sense of corporate social responsibility.

L - R: Ejikeme Victor Ohalete( Team Lead, Product Management Team)

Mr. Ademola Ajayi (Lagos State Lotteries Board) and Uche Onyeigwe

(Product Management) during the Access Bank Customer

Information Update Monthly Draw

We are continually faced by great opportunities

brilliantly disguised as insoluble problems.

Joke of the Month

Several weeks after a young man had been hired,

he was called into the personnel director's office.

“What is the meaning of this?” the director

asked. “When you applied for this job, you told

us you had five years experience. Now we

discovered this is the first job you've ever held.”

“Well,” the young man replied, “in your

advertisement you said you wanted somebody

with imagination.”

One Minute Tip

CUSTOMERS’ DIGEST is a monthly Publication of ACCESS BANK PLC - Plot 1665, Oyin Jolayemi Street, Victoria Island, Lagos

Telephone: 234 (01) 2805619; 2712005-7, 4619264-9. Website: www.accessbankplc.com; E-mail: TQM@accessbankplc.com

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