HDTV in a Luxury Suite

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COMPANY REPORT Hotel TV System Installation, Germany SPAUN‘s Quality Products for Quality TV Installations ■ A view of the rooftops of Munich. You get a fantastic 360 degree view of Munich from the rooftop terrace. In the background are the twin spires of the Frauenkirche, one the most well-known landmarks in Munich. In the foreground you can see a section of an offset dish. ë Munich 148 TELE-audiovision International — The World‘s Largest Digital TV Trade Magazine — 05-06/2014 — www.TELE-audiovision.com www.TELE-audiovision.com — 05-06/2014 — TELE-audiovision International — 全球发行量最大的数字电视杂志 149
Every TV system customer wants good quality products for their setup but there‘s a group of customers that are doubly interested in the best possible product quality: and that would be hotels since they are themselves dependant on their customers. Luxury hotels would only be satisfied with high quality products since the guests that stay in these kinds of hotels would naturally only want the best. One of the best hotel chains in the world are the luxury hotels operated by the Mandarin Oriental Hotel Group. Some of these hotels are operated entirely by this group while some of the other hotels are operated in conjunction with partners. Either way, this hotel group places the highest value on providing the most perfect service and this includes the TV service for their guests. But how do the TV channels find their way to the high-end devices in the guest rooms? Currently the Mandarin Oriental Hotel Group consists of 45 hotels: 19 in Asia, 14 in the Americas and 12 in Europe. The group started out with two special hotels: the Mandarin Hotel in Hong Kong that opened in 1963 and the acquisition of the Oriental Hotel in Bangkok in 1974. With this, two of the best hotels in the world now belonged to the group upon which the owners built on: additional luxury hotels were continuously opened in the most important cities in the world. In 1990 came the Mandarin Oriental hotel in Munich that can be found in a building that was erected in 1880. This building was originally built as an opera house. Today the hotel has 73 luxury guest rooms and suites. Mirko Menzel is the hotel‘s IT Manager and he tells us where the guests of this luxury hotel in Munich come from: „20% of our guests each come from the USA, the CIS countries as well as the Middle East. Roughly 5% come from China.“ For the guests that come from the USA, the hotel offers Englishlanguage TV channels; for those guests from the CIS countries, the hotel has Russian-language channels available. Especially challenging up until now has been making Arabic channels available, but not any more. „Recently we completely updated our entire TV system and setup satellite dishes for six satellite positions“, we learn from Mirko Menzel. „Now we can receive the BADR and NILESAT satellites with their numerous Arabic-language TV channels.“ Before the conversion to the new TV system, the hotel was only able to offer 180 TV channels to their guests, now it‘s 264. „Naturally, we could incorporate more than 1000 TV channels but this wouldn‘t make any sense for our guests. We chose only the best channels in terms of content and technology. Shopping channels, for example, are not really interesting to our guests and have been omitted.“ This results in the hotel being able to offer more than 45 HDTV channels. „Each guest room is equipped with a B&O HDTV device; suites have two TV units installed.“ So the hotel has 85 TVs in operation in its 73 rooms. „The suites have big screen 55“ TVs while the rooms have 33“ models.“ A highlight is the inclusion of PayTV channels. Mirko Menzel: „Our guests are especially interested in sports programming. We have contracted with several PayTV providers and offer their content to our guest rooms.“ Mirko Menzel has yet another highlight to tell us about: „Since our guests come from all over the world, we pay particular close attention to their native language when they place a reservation. When they arrive at the hotel, the menu on the TV in their room is already preprogrammed for their language.“ This pleases the Arabic guests to have the TV menu in Arabic. „We can set up the ■ A look at the hotel's rooftop terrace. The satellite dishes can be seen in the background; they receive a total of six satellite positions and provide the international guests of the hotel with a huge selection of international HDTV programming for their enjoyment. 150 TELE-audiovision International — The World‘s Largest Digital TV Trade Magazine — 05-06/2014 — www.TELE-audiovision.com
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HDTV in a Luxury Suite

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