Macworld iPhone 5 Superguide (1.0) SAMPLE - Take Control

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Macworld iPhone 5 Superguide (1.0) SAMPLE - Take Control

CHAPTER 6 Troubleshooting Tips

Quick-Fix Tips

It doesn’t happen often, but on occasion, things get wonky. The app you’re in won’t respond. Or maybe your

iPhone just shut down, and you can’t get it to turn on again. Whatever the case, these tips can help get you back

to making calls, surfing, and using apps in no time.

To Force-Quit or Not to Force-Quit

Uh-oh: You’re surfing the Web, when all of a sudden Safari stops scrolling. You try tapping any of the on-screen

buttons, but you can’t get a reaction. The app has become utterly unresponsive.

This kind of situation is called an app freeze or crash. For whatever reason, the app has encountered an error it

can’t recover from, and it’s stopped doing everything while it tries to figure out what the problem is and solve it

(if it even can).

If you don’t want to wait for the app to try to fix itself, you can tell it to force-quit. There are two ways to do this.

If the app’s not completely frozen, and you can get to the home screen, you can double-click the Home button

to bring up the multitasking shelf. Find your app’s icon and tap and hold on it; after a moment, the icons start to

wiggle and a little minus-sign button (–) appears in the upper left corner of each app. Tap the minus-sign button

of the unresponsive app, and it shuts down. You can then safely relaunch it from your home screen.

TAP TO EXTERMINATE Tap the minus-sign button to force an app to quit.

If your app is totally frozen and you can’t get to the home screen, hold down the On/Off button on the iPhone

until the ‘slide to power off’ slider appears. Then release that button and hold down the Home button until the

app exits.

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