Gracson Morris Peterbilt of Memphis (CFSS Project) - Cummins
Gracson Morris Peterbilt of Memphis (CFSS Project) - Cummins
Gracson Morris Peterbilt of Memphis (CFSS Project) - Cummins
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7<br />
Improve Phase – Highlights<br />
Key X3 – Parts Availability<br />
� One area that was discovered in this process was that few<br />
warranty truck down orders were being placed as an<br />
emergency status. For <strong>Cummins</strong>, our code is WA.<br />
� This not only increases the attention paid to this status type, it<br />
actually forces it to the top <strong>of</strong> the entire parts pick/search list<br />
even above customer down status.<br />
� The major improvement in this area will be a policy<br />
change/training process on ensuring that all warranty parts (if<br />
not in current inventory) are ordered from the most immediate<br />
source as Warranty Truck Down status. This should improve<br />
shipping/sourcing time drastically.
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